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In this episode, we’re joined by Sharon Gwati, Demand Generation Manager at Agilio Software, to explore how data storytelling can transform the way marketers design and optimise customer journeys. Drawing on insights from her BrightonSEO talk, Sharon explains how principles from hip hop, rhythm, and flow can help marketers rethink how owned data is structured and used.

We unpack the most common mistakes brands make with owned data, why dashboards alone don’t create clarity, and how narrative thinking leads to smoother, higher-converting SaaS customer journeys. Sharon also shares lessons from working with global brands and fast-moving SaaS teams, revealing how data can genuinely shape customer behaviour when used with intent.

Plus, we’re also speaking to Michelle Jay, Head of Social at Giraffe Social, to get her thoughts on why trust remains one of the most powerful (and hardest to measure) drivers of engagement, conversion, and long-term loyalty. We explore how marketers can build and protect trust in social-first, highly visible environments.

Want to be featured on the pod? Drop us a voice note on Instagram at @GiraffeSM.

About Giraffe Social’s Social in 10 Podcast

Giraffe Social is a multi-disciplined digital marketing agency specialising in social media marketing based on the South Coast of the United Kingdom. We work with a wide range of industries, spanning from Fintech and L&D, to Beauty and Retail.

Social in 10 is a weekly podcast about all things digital marketing. We discuss all the things social media managers want to know, including the latest platform updates, emerging trends, campaign ideas, and best practices to help you stay ahead of the curve. Whether you're managing multiple clients or growing your brand in-house, each episode is packed with actionable insights… all delivered in under ten minutes.

Hosted by the Giraffe Social team, this is your fast, fun, no-fluff guide to making sense of social. New episodes every week, so tune in and level up your marketing game!