The QCS Podcast

The secret to embedding outstanding complaints practice in your organisation

• Season 1 • Episode 6

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0:00 | 7:13

In this month’s General Practice Podcast, Tracy Green, Head of Primary Care talks to Alison Lowerson, QCS’s GP Policy Lead.

Tracy and Alison will be discussing Complaints and will be explaining what Practices should be doing to manage them.

After providing a brief overview of the complaints procedure, the Podcast will aim to provide greater insight into the following areas:

  • Complaints handling best practice.
  • The Complaints Standards Framework, a new set of standards for the NHS.
  • Complaints made during the pandemic.
  • Top tips for managing complaints.