{"version":"1.1.0","chapters":[{"startTime":0.0,"title":"Setting The Promise Of The Episode"},{"startTime":61.0,"title":"Meet Phil Agnew And Nudge"},{"startTime":298.0,"title":"Childhood Hooks: Social Proof And Loyalty"},{"startTime":648.0,"title":"The IKEA Effect And Build‑A‑Bear"},{"startTime":1004.0,"title":"Uber’s Real Edge: Illusion Of Control"},{"startTime":1325.0,"title":"Show The Work: Operational Transparency"},{"startTime":1635.0,"title":"When Faster Is Worse: Starbucks Lesson"},{"startTime":1960.0,"title":"Handwritten Notes That Create World-Class Business"},{"startTime":2349.0,"title":"Peak‑End Rule To Run Marathons"},{"startTime":2763.0,"title":"Curiosity Gap: 10 000 TikTok Followers in a Week"},{"startTime":3148.0,"title":"Future Commitments to Keep Customers Happy"}]}