The Orbit Shift Podcast

S02E19: Startup hiring with Cristina Fonseca, Co-Founder & CEO at

May 18, 2021 Freshworks Inc. Season 2 Episode 19
The Orbit Shift Podcast
S02E19: Startup hiring with Cristina Fonseca, Co-Founder & CEO at
Show Notes

Our latest guest is the co-founder of Talkdesk, one of Portugal’s first unicorns. She is also a venture capitalist at Indico Capital Partners and was recognized in the Forbes “30 under 30” in 2016. Meet Cristina Fonseca, the Portuguese entrepreneur who is now looking to re-imagine customer experience in her latest startup

In the latest episode of The Orbit Shift Podcast, we talk to Cristina about her journey building her previous startup, Talkdesk. What she looks for in a startup as a venture capitalist with Indico Capital Partners and about all things hiring, including how she sets up processes to hire recruits, collaborate with other department heads, give feedback, and fix recruiting errors without burning bridges.  

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About the Guest

Cristina Fonseca is an expert in Artificial Intelligence technologies. She is currently the co-founder and CEO of, an AI platform that makes customer service teams more efficient across multiple channels. Cristina is on the Singularity University Faculty as an expert in Artificial Intelligence and Entrepreneurship. She is also an investor, Partner at Indico Capital, and tech entrepreneur. She co-founded Talkdesk, an early Portuguese unicorn that made Cristina recognized as “30 under 30” by Forbes in 2016.

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Host and Producer - Jayadevan PK

Assistant Producer - Shashwath J

Audio Engineer - Rajesh Subramanian