The real estate industry implemented sweeping changes overnight, quickly adapting to a COVID-19 world, and thriving in what was a record-breaking year for many. Now the questions are, what emergency policies, procedures and technological advances are here to stay? In this timely and relevant episode, FNF's Senior Vice President, Agency Division Chuck Cain covers these topics and more with Shane Hartzler, Director eMortgage Strategy and Operations at Fannie Mae.