So how did you get into the title & escrow business? As we often joke, it wasn't the dream job as a kid, right? We all have a story to share, and for many title insurance professionals that includes prior life experiences that shape our career in the real estate industry. In this episode, FNF's Linda Grahovec welcomes Lea Ann Chadwick, Director of Professional Development at Land Title Company of Alabama. When she's not serving her team and clients, Lea Ann hops on her Harley and entertains her grandkids who call her "LaLa". She shares why storytelling versus selling is the best way to connect with your customers.