Episode 1: Taking stock during and after a crisis

Beyond the public health implications, COVID-19 has triggered significant upheaval in the global economy. Kristin Rivera and Richard Oldfield discuss the importance of self-reflection during a crisis and immediate next steps for businesses.

Chapters

• 0:00 Intro
• 1:14 Responding to the pandemic
• 2:51 Focusing on mental health and well-being
• 3:39 Assessing the financial health of our business
• 4:19 Where can we do a better job with our response?
• 6:35 New ways of building relationships with clients
• 7:58 Lessons learned in the first months of the pandemic
• 12:11 Conclusions