{"version":"1.0.0","segments":[{"speaker":"Rod","startTime":3.3,"endTime":7.14,"body":"Welcome to messy but"},{"speaker":"Rod","startTime":3.3,"endTime":7.14,"body":"essential. I'm Ron Stillwell."},{"speaker":"Rod","startTime":7.17,"endTime":10.41,"body":"And this is the podcast about"},{"speaker":"Rod","startTime":7.17,"endTime":10.41,"body":"the people side of project"},{"speaker":"Rod","startTime":10.41,"endTime":14.04,"body":"leadership. It's where we help"},{"speaker":"Rod","startTime":10.41,"endTime":14.04,"body":"you improve your soft skills to"},{"speaker":"Rod","startTime":14.04,"endTime":18.0,"body":"reduce hard costs. In today's"},{"speaker":"Rod","startTime":14.04,"endTime":18.0,"body":"episode, we're going to be"},{"speaker":"Rod","startTime":18.0,"endTime":21.54,"body":"talking about a worldwide"},{"speaker":"Rod","startTime":18.0,"endTime":21.54,"body":"challenge that has emerged"},{"speaker":"Rod","startTime":21.93,"endTime":26.04,"body":"somewhat since the COVID 19"},{"speaker":"Rod","startTime":21.93,"endTime":26.04,"body":"pandemic. And that's keeping or"},{"speaker":"Rod","startTime":26.04,"endTime":31.29,"body":"retaining key talent. Before we"},{"speaker":"Rod","startTime":26.04,"endTime":31.29,"body":"do, though, let's just talk a"},{"speaker":"Rod","startTime":31.29,"endTime":39.9,"body":"little bit about some safety."},{"speaker":"Rod","startTime":31.29,"endTime":39.9,"body":"COVID lessons abound, we learned"},{"speaker":"Rod","startTime":39.99,"endTime":44.91,"body":"a lot about health and safety. I"},{"speaker":"Rod","startTime":39.99,"endTime":44.91,"body":"read a meme at one boy saw meme"},{"speaker":"Rod","startTime":44.91,"endTime":47.91,"body":"at one point to talk about, you"},{"speaker":"Rod","startTime":44.91,"endTime":47.91,"body":"know, us believing by now we"},{"speaker":"Rod","startTime":47.91,"endTime":52.5,"body":"would be in flying cars. But in"},{"speaker":"Rod","startTime":47.91,"endTime":52.5,"body":"fact, in 2020, we all learn how"},{"speaker":"Rod","startTime":52.5,"endTime":60.9,"body":"to wash our hands. Safety and"},{"speaker":"Rod","startTime":52.5,"endTime":60.9,"body":"Health lessons are easily"},{"speaker":"Rod","startTime":60.9,"endTime":66.03,"body":"forgotten, though, as we move"},{"speaker":"Rod","startTime":60.9,"endTime":66.03,"body":"out of the pandemic crisis if"},{"speaker":"Rod","startTime":66.03,"endTime":70.8,"body":"you wish, and get back into some"},{"speaker":"Rod","startTime":66.03,"endTime":70.8,"body":"form of day to day life. And so"},{"speaker":"Rod","startTime":70.8,"endTime":74.85,"body":"my message today includes the"},{"speaker":"Rod","startTime":70.8,"endTime":74.85,"body":"fact that let's not lose what we"},{"speaker":"Rod","startTime":74.85,"endTime":78.36,"body":"learned through COVID-19. And"},{"speaker":"Rod","startTime":74.85,"endTime":78.36,"body":"safety. Let's make sure we keep"},{"speaker":"Rod","startTime":78.36,"endTime":81.87,"body":"washing those hands. Maybe"},{"speaker":"Rod","startTime":78.36,"endTime":81.87,"body":"instead of shaking hands, we are"},{"speaker":"Rod","startTime":81.87,"endTime":85.56,"body":"bumping face to bumping elbows,"},{"speaker":"Rod","startTime":81.87,"endTime":85.56,"body":"those types of types of things"},{"speaker":"Rod","startTime":86.16,"endTime":90.51,"body":"that do help keep us healthy."},{"speaker":"Rod","startTime":86.16,"endTime":90.51,"body":"Joining me today in studio is my"},{"speaker":"Rod","startTime":90.51,"endTime":92.76,"body":"brother Dale, who's my business"},{"speaker":"Rod","startTime":90.51,"endTime":92.76,"body":"partner, and comes with"},{"speaker":"Rod","startTime":92.76,"endTime":95.82,"body":"extensive project experience"},{"speaker":"Rod","startTime":92.76,"endTime":95.82,"body":"around the world. And Ella is"},{"speaker":"Rod","startTime":95.82,"endTime":100.83,"body":"our engineer and producer today."},{"speaker":"Rod","startTime":95.82,"endTime":100.83,"body":"So let's jump into understanding"},{"speaker":"Rod","startTime":100.83,"endTime":106.98,"body":"this really dilemma that"},{"speaker":"Rod","startTime":100.83,"endTime":106.98,"body":"businesses are facing around"},{"speaker":"Rod","startTime":106.98,"endTime":113.13,"body":"holding on to keeping retaining"},{"speaker":"Rod","startTime":106.98,"endTime":113.13,"body":"talented employees. And I work"},{"speaker":"Rod","startTime":113.13,"endTime":117.48,"body":"with a lot of clients who are"},{"speaker":"Rod","startTime":113.13,"endTime":117.48,"body":"very focused on recruiting and"},{"speaker":"Rod","startTime":117.48,"endTime":123.33,"body":"hiring. And certainly in parts"},{"speaker":"Rod","startTime":117.48,"endTime":123.33,"body":"of the world that I mean, I see"},{"speaker":"Rod","startTime":123.33,"endTime":127.86,"body":"lots of ads for we're hiring,"},{"speaker":"Rod","startTime":123.33,"endTime":127.86,"body":"looking through people, et"},{"speaker":"Rod","startTime":127.86,"endTime":132.6,"body":"cetera. But we don't talk as"},{"speaker":"Rod","startTime":127.86,"endTime":132.6,"body":"much about what are we doing to"},{"speaker":"Rod","startTime":132.6,"endTime":137.28,"body":"hang on to the people we do"},{"speaker":"Rod","startTime":132.6,"endTime":137.28,"body":"have. And even though it sounds"},{"speaker":"Rod","startTime":137.28,"endTime":141.93,"body":"like a new problem, the reality"},{"speaker":"Rod","startTime":137.28,"endTime":141.93,"body":"is we've had to retain employees"},{"speaker":"Rod","startTime":142.02,"endTime":146.88,"body":"forever. So today, I want to"},{"speaker":"Rod","startTime":142.02,"endTime":146.88,"body":"talk of course in within the"},{"speaker":"Rod","startTime":146.88,"endTime":151.2,"body":"project world, but you know, the"},{"speaker":"Rod","startTime":146.88,"endTime":151.2,"body":"beauty of having a project team"},{"speaker":"Rod","startTime":151.2,"endTime":154.35,"body":"that stays together from"},{"speaker":"Rod","startTime":151.2,"endTime":154.35,"body":"beginning to end of a project."},{"speaker":"Rod","startTime":154.62,"endTime":157.47,"body":"And we're recognizing that"},{"speaker":"Rod","startTime":154.62,"endTime":157.47,"body":"that's not always possible as a"},{"speaker":"Rod","startTime":157.47,"endTime":160.32,"body":"result of certain skill sets"},{"speaker":"Rod","startTime":157.47,"endTime":160.32,"body":"that may be needed on another"},{"speaker":"Rod","startTime":160.32,"endTime":163.8,"body":"project, more that type of"},{"speaker":"Rod","startTime":160.32,"endTime":163.8,"body":"survey. But ultimately, when we"},{"speaker":"Rod","startTime":163.8,"endTime":166.62,"body":"look at it, you know, when we"},{"speaker":"Rod","startTime":163.8,"endTime":166.62,"body":"watch television sitcoms that"},{"speaker":"Rod","startTime":166.62,"endTime":169.62,"body":"have gone through 15 seasons"},{"speaker":"Rod","startTime":166.62,"endTime":169.62,"body":"with the same set of actors,"},{"speaker":"Rod","startTime":169.62,"endTime":174.24,"body":"etc. That's part of what build"},{"speaker":"Rod","startTime":169.62,"endTime":174.24,"body":"that built that the success if"},{"speaker":"Rod","startTime":174.24,"endTime":177.15,"body":"you wish of that franchise for"},{"speaker":"Rod","startTime":174.24,"endTime":177.15,"body":"that brand. And it was being"},{"speaker":"Rod","startTime":177.15,"endTime":181.77,"body":"able to hold on to those people."},{"speaker":"Rod","startTime":177.15,"endTime":181.77,"body":"So I want to talk a little bit,"},{"speaker":"Rod","startTime":181.95,"endTime":184.53,"body":"there's lots of data and stats"},{"speaker":"Rod","startTime":181.95,"endTime":184.53,"body":"that we could throw in and we'll"},{"speaker":"Rod","startTime":184.53,"endTime":189.0,"body":"put it in the in the show notes,"},{"speaker":"Rod","startTime":184.53,"endTime":189.0,"body":"a couple of tables, if you wish"},{"speaker":"Rod","startTime":189.0,"endTime":191.37,"body":"around importance of certain"},{"speaker":"Rod","startTime":189.0,"endTime":191.37,"body":"things. But today, I really want"},{"speaker":"Rod","startTime":191.37,"endTime":199.11,"body":"to look at when we're managing"},{"speaker":"Rod","startTime":191.37,"endTime":199.11,"body":"leading a project. And we want"},{"speaker":"Rod","startTime":199.11,"endTime":202.59,"body":"to make sure that we keep the"},{"speaker":"Rod","startTime":199.11,"endTime":202.59,"body":"people we have, what are some of"},{"speaker":"Rod","startTime":202.59,"endTime":206.94,"body":"the key things that we need to"},{"speaker":"Rod","startTime":202.59,"endTime":206.94,"body":"be doing, we need to remember."},{"speaker":"Rod","startTime":207.15,"endTime":211.89,"body":"And I I raise this because these"},{"speaker":"Rod","startTime":207.15,"endTime":211.89,"body":"truly are those messy people"},{"speaker":"Rod","startTime":212.01,"endTime":217.29,"body":"issues. Right, the concrete"},{"speaker":"Rod","startTime":212.01,"endTime":217.29,"body":"cures, we have recipes for that"},{"speaker":"Rod","startTime":217.5,"endTime":221.58,"body":"the steel, you know, does its"},{"speaker":"Rod","startTime":217.5,"endTime":221.58,"body":"job, we have recipes for that"},{"speaker":"Rod","startTime":221.61,"endTime":225.3,"body":"all of those types of things."},{"speaker":"Rod","startTime":221.61,"endTime":225.3,"body":"Alright. But people are messy."},{"speaker":"Rod","startTime":226.32,"endTime":230.91,"body":"So let's talk a little bit about"},{"speaker":"Rod","startTime":226.32,"endTime":230.91,"body":"that. Where have you experienced"},{"speaker":"Rod","startTime":230.91,"endTime":234.36,"body":"challenges with hanging on to"},{"speaker":"Rod","startTime":230.91,"endTime":234.36,"body":"good people? What are some of"},{"speaker":"Rod","startTime":234.36,"endTime":236.67,"body":"the things that have happened"},{"speaker":"Rod","startTime":234.36,"endTime":236.67,"body":"within your project? Well, Dale,"},{"speaker":"Rod","startTime":236.67,"endTime":242.79,"body":"there were good people have"},{"speaker":"Rod","startTime":236.67,"endTime":242.79,"body":"found something even better,"},{"speaker":"Rod","startTime":242.79,"endTime":244.44,"body":"ostensibly. Sure."},{"speaker":"Dale","startTime":244.949,"endTime":248.249,"body":"Well, so I mean,"},{"speaker":"Dale","startTime":244.949,"endTime":248.249,"body":"obviously, as a project manager,"},{"speaker":"Dale","startTime":249.749,"endTime":252.539,"body":"you're coming out a little bit"},{"speaker":"Dale","startTime":249.749,"endTime":252.539,"body":"differently, because you don't"},{"speaker":"Dale","startTime":252.569,"endTime":254.579,"body":"there's certain aspects of the"},{"speaker":"Dale","startTime":252.569,"endTime":254.579,"body":"whole employment process, you"},{"speaker":"Dale","startTime":254.579,"endTime":258.179,"body":"don't have in your control."},{"speaker":"Dale","startTime":254.579,"endTime":258.179,"body":"Correct, right. So you can't, if"},{"speaker":"Dale","startTime":258.179,"endTime":261.119,"body":"salary is an issue, there's"},{"speaker":"Dale","startTime":258.179,"endTime":261.119,"body":"nothing you can do about that,"},{"speaker":"Dale","startTime":261.119,"endTime":263.609,"body":"as a branch manager, you don't"},{"speaker":"Dale","startTime":261.119,"endTime":263.609,"body":"set so. Right. You've got those"},{"speaker":"Dale","startTime":263.609,"endTime":269.459,"body":"resources from somewhere else."},{"speaker":"Dale","startTime":263.609,"endTime":269.459,"body":"So you, you know, there's,"},{"speaker":"Dale","startTime":270.329,"endTime":272.579,"body":"you're gonna have to assume to a"},{"speaker":"Dale","startTime":270.329,"endTime":272.579,"body":"certain extent that those things"},{"speaker":"Dale","startTime":272.579,"endTime":274.799,"body":"are already handled that"},{"speaker":"Dale","startTime":272.579,"endTime":274.799,"body":"somebody else has already taken"},{"speaker":"Dale","startTime":274.799,"endTime":279.629,"body":"care of those and we don't have"},{"speaker":"Dale","startTime":274.799,"endTime":279.629,"body":"an issue with those. I think"},{"speaker":"Dale","startTime":279.629,"endTime":282.599,"body":"part of one of the things that"},{"speaker":"Dale","startTime":279.629,"endTime":282.599,"body":"as a project manager that"},{"speaker":"Dale","startTime":282.629,"endTime":287.249,"body":"sometimes get overlooked gets"},{"speaker":"Dale","startTime":282.629,"endTime":287.249,"body":"overlooked in that is I think"},{"speaker":"Dale","startTime":287.249,"endTime":292.799,"body":"you need to be honest with"},{"speaker":"Dale","startTime":287.249,"endTime":292.799,"body":"yourself around. Do you really"},{"speaker":"Dale","startTime":292.799,"endTime":298.499,"body":"need this resource still?"},{"speaker":"Dale","startTime":292.799,"endTime":298.499,"body":"Because, you know, I think the"},{"speaker":"Dale","startTime":298.499,"endTime":301.739,"body":"reason why our resources go Need"},{"speaker":"Dale","startTime":298.499,"endTime":301.739,"body":"to leave the project for the"},{"speaker":"Dale","startTime":301.739,"endTime":305.279,"body":"most part, and stay within the"},{"speaker":"Dale","startTime":301.739,"endTime":305.279,"body":"organization. So let's assume"},{"speaker":"Dale","startTime":305.279,"endTime":308.789,"body":"these are all coming from within"},{"speaker":"Dale","startTime":305.279,"endTime":308.789,"body":"an organization. All right? Is"},{"speaker":"Dale","startTime":308.789,"endTime":314.579,"body":"because either they don't feel"},{"speaker":"Dale","startTime":308.789,"endTime":314.579,"body":"like they're needed anymore, or"},{"speaker":"Dale","startTime":314.579,"endTime":316.979,"body":"the work they're doing is as"},{"speaker":"Dale","startTime":314.579,"endTime":316.979,"body":"interesting or as whatever, they"},{"speaker":"Dale","startTime":316.979,"endTime":319.769,"body":"reached a point where this is no"},{"speaker":"Dale","startTime":316.979,"endTime":319.769,"body":"longer kind of what they signed"},{"speaker":"Dale","startTime":319.769,"endTime":323.849,"body":"on for. And so they start going"},{"speaker":"Dale","startTime":319.769,"endTime":323.849,"body":"and looking for some other"},{"speaker":"Dale","startTime":323.849,"endTime":329.339,"body":"project to move on to or their"},{"speaker":"Dale","startTime":323.849,"endTime":329.339,"body":"management structure comes to"},{"speaker":"Dale","startTime":329.339,"endTime":331.859,"body":"that conclusion and says, Oh,"},{"speaker":"Dale","startTime":329.339,"endTime":331.859,"body":"look, we've got a, an"},{"speaker":"Dale","startTime":331.859,"endTime":334.619,"body":"opportunity over here, though, I"},{"speaker":"Dale","startTime":331.859,"endTime":334.619,"body":"mean, this person for and I look"},{"speaker":"Dale","startTime":334.619,"endTime":336.599,"body":"at the current project, and I"},{"speaker":"Dale","startTime":334.619,"endTime":336.599,"body":"go, Okay, well, I think they've"},{"speaker":"Dale","startTime":336.599,"endTime":338.519,"body":"pretty much wind that down,"},{"speaker":"Dale","startTime":336.599,"endTime":338.519,"body":"somebody else can take that"},{"speaker":"Dale","startTime":338.519,"endTime":340.619,"body":"over, we put taken as reserves"},{"speaker":"Dale","startTime":338.519,"endTime":340.619,"body":"to put them on something else."},{"speaker":"Dale","startTime":341.369,"endTime":345.269,"body":"So that tends to be the types of"},{"speaker":"Dale","startTime":341.369,"endTime":345.269,"body":"dynamics that that that move"},{"speaker":"Dale","startTime":345.419,"endTime":350.009,"body":"resources on on a project, as"},{"speaker":"Dale","startTime":345.419,"endTime":350.009,"body":"opposed to, you know, in a"},{"speaker":"Dale","startTime":350.009,"endTime":350.639,"body":"company or"},{"speaker":"Rod","startTime":350.64,"endTime":352.32,"body":"whatever, more during the"},{"speaker":"Rod","startTime":350.64,"endTime":352.32,"body":"corporate life."},{"speaker":"Dale","startTime":354.36,"endTime":357.72,"body":"So I think one of the"},{"speaker":"Dale","startTime":354.36,"endTime":357.72,"body":"things is, as a branch manager,"},{"speaker":"Dale","startTime":357.72,"endTime":361.29,"body":"you need to be honest. And while"},{"speaker":"Dale","startTime":357.72,"endTime":361.29,"body":"there might be a temptation to"},{"speaker":"Dale","startTime":361.29,"endTime":366.0,"body":"hold on to resources that you"},{"speaker":"Dale","startTime":361.29,"endTime":366.0,"body":"really like, but don't really"},{"speaker":"Dale","startTime":366.0,"endTime":368.94,"body":"need, that's probably not a"},{"speaker":"Dale","startTime":366.0,"endTime":368.94,"body":"fair."},{"speaker":"Rod","startTime":370.32,"endTime":372.15,"body":"That's a really interesting"},{"speaker":"Rod","startTime":370.32,"endTime":372.15,"body":"concept. Yep."},{"speaker":"Dale","startTime":372.54,"endTime":376.35,"body":"And so can you have that"},{"speaker":"Dale","startTime":372.54,"endTime":376.35,"body":"bigger view of saying, Okay,"},{"speaker":"Dale","startTime":376.38,"endTime":379.05,"body":"we're starting to get to this"},{"speaker":"Dale","startTime":376.38,"endTime":379.05,"body":"point where this resource is now"},{"speaker":"Dale","startTime":379.05,"endTime":382.8,"body":"no longer really the resource"},{"speaker":"Dale","startTime":379.05,"endTime":382.8,"body":"for this, maybe we need to have"},{"speaker":"Dale","startTime":382.8,"endTime":385.8,"body":"a conversation with that person."},{"speaker":"Dale","startTime":382.8,"endTime":385.8,"body":"And with that person's"},{"speaker":"Dale","startTime":385.8,"endTime":389.79,"body":"organization that says, you"},{"speaker":"Dale","startTime":385.8,"endTime":389.79,"body":"know, hey, I'm coming to you"},{"speaker":"Dale","startTime":389.79,"endTime":393.45,"body":"now, both of you to say, I"},{"speaker":"Dale","startTime":389.79,"endTime":393.45,"body":"understand we're moving into"},{"speaker":"Dale","startTime":393.45,"endTime":397.44,"body":"these phases with this may be"},{"speaker":"Dale","startTime":393.45,"endTime":397.44,"body":"less interesting for you, I"},{"speaker":"Dale","startTime":397.44,"endTime":400.08,"body":"still want you in the project."},{"speaker":"Dale","startTime":397.44,"endTime":400.08,"body":"But if there's another"},{"speaker":"Dale","startTime":400.08,"endTime":403.26,"body":"opportunity that you want, and"},{"speaker":"Dale","startTime":400.08,"endTime":403.26,"body":"you can get me a resource that"},{"speaker":"Dale","startTime":403.8,"endTime":407.85,"body":"is now appropriate to the new"},{"speaker":"Dale","startTime":403.8,"endTime":407.85,"body":"level of whatever, I totally get"},{"speaker":"Dale","startTime":407.85,"endTime":411.12,"body":"it. That that's the right thing"},{"speaker":"Dale","startTime":407.85,"endTime":411.12,"body":"to do. Let's do that."},{"speaker":"Rod","startTime":412.11,"endTime":416.79,"body":"So that's a really, I think"},{"speaker":"Rod","startTime":412.11,"endTime":416.79,"body":"that's a very important concept."},{"speaker":"Rod","startTime":416.88,"endTime":421.59,"body":"And it it's almost the"},{"speaker":"Rod","startTime":416.88,"endTime":421.59,"body":"antithesis of the corporate"},{"speaker":"Rod","startTime":421.59,"endTime":426.12,"body":"retention challenge, right. So"},{"speaker":"Rod","startTime":421.59,"endTime":426.12,"body":"when we look at things like Jim"},{"speaker":"Rod","startTime":426.12,"endTime":430.74,"body":"Collins seminal work in Good to"},{"speaker":"Rod","startTime":426.12,"endTime":430.74,"body":"Great, where he talks about"},{"speaker":"Rod","startTime":430.74,"endTime":434.73,"body":"getting the right person on the"},{"speaker":"Rod","startTime":430.74,"endTime":434.73,"body":"bus, and then in the right seat,"},{"speaker":"Rod","startTime":434.76,"endTime":437.25,"body":"in other words, start with"},{"speaker":"Rod","startTime":434.76,"endTime":437.25,"body":"finding a great person, and then"},{"speaker":"Rod","startTime":437.25,"endTime":439.89,"body":"find something for them to do or"},{"speaker":"Rod","startTime":437.25,"endTime":439.89,"body":"how do they fit within your"},{"speaker":"Rod","startTime":439.89,"endTime":444.99,"body":"organization. This is really"},{"speaker":"Rod","startTime":439.89,"endTime":444.99,"body":"saying, part of my job as a"},{"speaker":"Rod","startTime":444.99,"endTime":449.88,"body":"project leader is a to make sure"},{"speaker":"Rod","startTime":444.99,"endTime":449.88,"body":"that I have the right fit to"},{"speaker":"Rod","startTime":449.88,"endTime":454.74,"body":"purpose resource for the job"},{"speaker":"Rod","startTime":449.88,"endTime":454.74,"body":"that I have to do. But be"},{"speaker":"Rod","startTime":455.76,"endTime":463.02,"body":"liberating allowing my, the"},{"speaker":"Rod","startTime":455.76,"endTime":463.02,"body":"members of that team to move on"},{"speaker":"Rod","startTime":463.02,"endTime":467.37,"body":"to other more challenging,"},{"speaker":"Rod","startTime":463.02,"endTime":467.37,"body":"interesting beneficial projects,"},{"speaker":"Rod","startTime":467.61,"endTime":473.04,"body":"when really my need for them,"},{"speaker":"Rod","startTime":467.61,"endTime":473.04,"body":"could be met by someone with"},{"speaker":"Rod","startTime":473.04,"endTime":477.75,"body":"lesser skills, less experience,"},{"speaker":"Rod","startTime":473.04,"endTime":477.75,"body":"whatever. So that's what I like"},{"speaker":"Rod","startTime":477.75,"endTime":480.93,"body":"about that. And I had not"},{"speaker":"Rod","startTime":477.75,"endTime":480.93,"body":"thought about that. I mean, for"},{"speaker":"Rod","startTime":480.93,"endTime":483.9,"body":"those of you listening, we don't"},{"speaker":"Rod","startTime":480.93,"endTime":483.9,"body":"have a whole bunch of notes that"},{"speaker":"Rod","startTime":483.9,"endTime":488.13,"body":"we're going over here. This is"},{"speaker":"Rod","startTime":483.9,"endTime":488.13,"body":"truly a dynamic process in the"},{"speaker":"Rod","startTime":488.13,"endTime":493.14,"body":"sense of that conversation. But"},{"speaker":"Rod","startTime":488.13,"endTime":493.14,"body":"it does talk to the leader full"},{"speaker":"Rod","startTime":493.53,"endTime":500.22,"body":"ability to say, if I truly care"},{"speaker":"Rod","startTime":493.53,"endTime":500.22,"body":"about my people. I put selfish"},{"speaker":"Rod","startTime":500.22,"endTime":503.28,"body":"needs aside, because the need"},{"speaker":"Rod","startTime":500.22,"endTime":503.28,"body":"might be an eagle one I like"},{"speaker":"Rod","startTime":503.28,"endTime":510.36,"body":"having Susan or Bob, or, you"},{"speaker":"Rod","startTime":503.28,"endTime":510.36,"body":"know, Imad, with me. We're a"},{"speaker":"Rod","startTime":510.36,"endTime":514.95,"body":"great team. Yeah. But in fact,"},{"speaker":"Rod","startTime":510.36,"endTime":514.95,"body":"you mad could be beneficial"},{"speaker":"Rod","startTime":514.95,"endTime":519.21,"body":"somewhere else even more to the"},{"speaker":"Rod","startTime":514.95,"endTime":519.21,"body":"organization. So in a sense, the"},{"speaker":"Rod","startTime":519.21,"endTime":523.08,"body":"retention becomes keeping them"},{"speaker":"Rod","startTime":519.21,"endTime":523.08,"body":"engaged within the bigger"},{"speaker":"Rod","startTime":523.08,"endTime":529.41,"body":"business. Because you've allowed"},{"speaker":"Rod","startTime":523.08,"endTime":529.41,"body":"them to fulfill their destiny,"},{"speaker":"Rod","startTime":529.44,"endTime":533.31,"body":"yes, not just meeting yours. So"},{"speaker":"Rod","startTime":529.44,"endTime":533.31,"body":"that's a really, I like I like"},{"speaker":"Rod","startTime":533.31,"endTime":536.28,"body":"that as a leadership concept."},{"speaker":"Rod","startTime":533.31,"endTime":536.28,"body":"Because it says, I'm prepared"},{"speaker":"Rod","startTime":536.28,"endTime":538.92,"body":"to, you know, put up with some"},{"speaker":"Rod","startTime":536.28,"endTime":538.92,"body":"of the inconvenience of having a"},{"speaker":"Rod","startTime":538.92,"endTime":544.83,"body":"new person doing this job, etc,"},{"speaker":"Rod","startTime":538.92,"endTime":544.83,"body":"etc. In order to make room for"},{"speaker":"Rod","startTime":544.83,"endTime":549.78,"body":"this other talented person to go"},{"speaker":"Rod","startTime":544.83,"endTime":549.78,"body":"on to other things to be, you"},{"speaker":"Rod","startTime":549.78,"endTime":552.54,"body":"know, going home more fulfilled"},{"speaker":"Rod","startTime":549.78,"endTime":552.54,"body":"every night themselves than they"},{"speaker":"Rod","startTime":552.54,"endTime":555.48,"body":"would be on my budget. That's an"},{"speaker":"Rod","startTime":552.54,"endTime":555.48,"body":"interesting take on retention,"},{"speaker":"Rod","startTime":555.81,"endTime":556.74,"body":"as well. And I"},{"speaker":"Dale","startTime":556.74,"endTime":562.14,"body":"think, you know, I don't"},{"speaker":"Dale","startTime":556.74,"endTime":562.14,"body":"want to make it sound totally"},{"speaker":"Dale","startTime":562.14,"endTime":567.0,"body":"altruistic, necessarily, either."},{"speaker":"Dale","startTime":562.14,"endTime":567.0,"body":"Because I think if, if you're"},{"speaker":"Dale","startTime":567.0,"endTime":570.24,"body":"able to kind of take a more long"},{"speaker":"Dale","startTime":567.0,"endTime":570.24,"body":"term view like that, or a bigger"},{"speaker":"Dale","startTime":570.24,"endTime":572.76,"body":"picture view, as a project"},{"speaker":"Dale","startTime":570.24,"endTime":572.76,"body":"manager, and as a project"},{"speaker":"Dale","startTime":572.76,"endTime":576.6,"body":"manager, it's very easy to get"},{"speaker":"Dale","startTime":572.76,"endTime":576.6,"body":"heads down into my thing,"},{"speaker":"Dale","startTime":576.75,"endTime":580.05,"body":"project, and never take those"},{"speaker":"Dale","startTime":576.75,"endTime":580.05,"body":"steps back. So I'm not saying"},{"speaker":"Dale","startTime":580.05,"endTime":583.86,"body":"it's an easy thing to do. But if"},{"speaker":"Dale","startTime":580.05,"endTime":583.86,"body":"you are able to do that, as part"},{"speaker":"Dale","startTime":583.86,"endTime":587.52,"body":"of your career as a project"},{"speaker":"Dale","startTime":583.86,"endTime":587.52,"body":"manager, I can pretty much"},{"speaker":"Dale","startTime":587.52,"endTime":592.14,"body":"guarantee you're going to get"},{"speaker":"Dale","startTime":587.52,"endTime":592.14,"body":"that reputation and you're going"},{"speaker":"Dale","startTime":592.14,"endTime":595.2,"body":"to get better projects, and"},{"speaker":"Dale","startTime":592.14,"endTime":595.2,"body":"you're going to get better"},{"speaker":"Dale","startTime":595.2,"endTime":599.52,"body":"resources from those"},{"speaker":"Dale","startTime":595.2,"endTime":599.52,"body":"organizations. You're going to"},{"speaker":"Dale","startTime":599.52,"endTime":603.15,"body":"pull forward Because if if I'm"},{"speaker":"Dale","startTime":599.52,"endTime":603.15,"body":"the engineering manager, and you"},{"speaker":"Dale","startTime":603.15,"endTime":606.03,"body":"come to me and say, I've got"},{"speaker":"Dale","startTime":603.15,"endTime":606.03,"body":"this project a, I know, oh,"},{"speaker":"Dale","startTime":606.03,"endTime":609.9,"body":"you've got that project, it's"},{"speaker":"Dale","startTime":606.03,"endTime":609.9,"body":"probably a good project. And B,"},{"speaker":"Dale","startTime":610.89,"endTime":614.16,"body":"if I give you a resource, you're"},{"speaker":"Dale","startTime":610.89,"endTime":614.16,"body":"not going to hold on to them"},{"speaker":"Dale","startTime":614.16,"endTime":617.28,"body":"pass the time you need them. I"},{"speaker":"Dale","startTime":614.16,"endTime":617.28,"body":"know you have that reputation,"},{"speaker":"Dale","startTime":617.31,"endTime":619.68,"body":"I'm a lot more interested in"},{"speaker":"Dale","startTime":617.31,"endTime":619.68,"body":"giving you that resource."},{"speaker":"Rod","startTime":620.04,"endTime":625.38,"body":"So that's a really"},{"speaker":"Rod","startTime":620.04,"endTime":625.38,"body":"insightful distinction between"},{"speaker":"Rod","startTime":625.38,"endTime":629.64,"body":"management and leadership. So I"},{"speaker":"Rod","startTime":625.38,"endTime":629.64,"body":"look at management as often that"},{"speaker":"Rod","startTime":629.64,"endTime":633.57,"body":"heads down, not management in"},{"speaker":"Rod","startTime":629.64,"endTime":633.57,"body":"terms of a category, but rather,"},{"speaker":"Rod","startTime":633.72,"endTime":637.26,"body":"we would manage manage the act"},{"speaker":"Rod","startTime":633.72,"endTime":637.26,"body":"of managing a we, we manage"},{"speaker":"Rod","startTime":637.26,"endTime":641.46,"body":"budgets, and we manage plans and"},{"speaker":"Rod","startTime":637.26,"endTime":641.46,"body":"schedules and those types of"},{"speaker":"Rod","startTime":641.46,"endTime":644.67,"body":"things. And in that sense, our"},{"speaker":"Rod","startTime":641.46,"endTime":644.67,"body":"head is down, we're, we're very"},{"speaker":"Rod","startTime":644.67,"endTime":648.48,"body":"focused on it, that's necessary."},{"speaker":"Rod","startTime":644.67,"endTime":648.48,"body":"That's not absolutely and they"},{"speaker":"Rod","startTime":648.48,"endTime":651.69,"body":"coexist. But what we're talking"},{"speaker":"Rod","startTime":648.48,"endTime":651.69,"body":"about, of course, in this"},{"speaker":"Rod","startTime":651.69,"endTime":657.63,"body":"podcast is project leadership."},{"speaker":"Rod","startTime":651.69,"endTime":657.63,"body":"And that leader full behavior"},{"speaker":"Rod","startTime":658.44,"endTime":664.56,"body":"that allows happen exactly what"},{"speaker":"Rod","startTime":658.44,"endTime":664.56,"body":"you described, my reputation as"},{"speaker":"Rod","startTime":664.56,"endTime":668.49,"body":"a leader gets built by the fact"},{"speaker":"Rod","startTime":664.56,"endTime":668.49,"body":"that I am not holding on to"},{"speaker":"Rod","startTime":668.49,"endTime":674.31,"body":"resources, needlessly, I do get"},{"speaker":"Rod","startTime":668.49,"endTime":674.31,"body":"the more attractive projects"},{"speaker":"Rod","startTime":674.31,"endTime":678.3,"body":"because I get better people. You"},{"speaker":"Rod","startTime":674.31,"endTime":678.3,"body":"know, when I was growing up,"},{"speaker":"Rod","startTime":678.3,"endTime":681.66,"body":"there was a hotdog or sausage"},{"speaker":"Rod","startTime":678.3,"endTime":681.66,"body":"company that said, you know, the"},{"speaker":"Rod","startTime":681.66,"endTime":684.54,"body":"more people eat them, the"},{"speaker":"Rod","startTime":681.66,"endTime":684.54,"body":"fresher they are, the fresher"},{"speaker":"Rod","startTime":684.54,"endTime":687.66,"body":"they are, because more people"},{"speaker":"Rod","startTime":684.54,"endTime":687.66,"body":"eat them sort of thing. So same"},{"speaker":"Rod","startTime":687.66,"endTime":690.42,"body":"kind of concept within, you"},{"speaker":"Rod","startTime":687.66,"endTime":690.42,"body":"know, I'm getting better people"},{"speaker":"Rod","startTime":690.42,"endTime":693.0,"body":"because I'm offering a better"},{"speaker":"Rod","startTime":690.42,"endTime":693.0,"body":"project, I'm offering a better"},{"speaker":"Rod","startTime":693.0,"endTime":696.27,"body":"project, I get better, I get to"},{"speaker":"Rod","startTime":693.0,"endTime":696.27,"body":"manage and lead better project"},{"speaker":"Rod","startTime":696.42,"endTime":699.87,"body":"because of how I manage the"},{"speaker":"Rod","startTime":696.42,"endTime":699.87,"body":"people within them. And I think,"},{"speaker":"Rod","startTime":700.59,"endTime":708.15,"body":"in today's economy and in, in a"},{"speaker":"Rod","startTime":700.59,"endTime":708.15,"body":"world where you can find out"},{"speaker":"Rod","startTime":708.15,"endTime":712.56,"body":"about jobs anywhere else in the"},{"speaker":"Rod","startTime":708.15,"endTime":712.56,"body":"world. You know, COVID-19 taught"},{"speaker":"Rod","startTime":712.56,"endTime":715.77,"body":"us that a lot of our work can be"},{"speaker":"Rod","startTime":712.56,"endTime":715.77,"body":"done virtually, obviously, we're"},{"speaker":"Rod","startTime":715.77,"endTime":718.77,"body":"struggling with hybrid versus"},{"speaker":"Rod","startTime":715.77,"endTime":718.77,"body":"all those other things. But at"},{"speaker":"Rod","startTime":718.77,"endTime":721.83,"body":"the end of the day, you know, we"},{"speaker":"Rod","startTime":718.77,"endTime":721.83,"body":"have discovered that the world"},{"speaker":"Rod","startTime":721.83,"endTime":726.09,"body":"is a lot flatter, thanks to an"},{"speaker":"Rod","startTime":721.83,"endTime":726.09,"body":"ability to connect virtually,"},{"speaker":"Rod","startTime":726.09,"endTime":732.51,"body":"and so on. It is a struggle to"},{"speaker":"Rod","startTime":726.09,"endTime":732.51,"body":"make sure that we keep people"},{"speaker":"Rod","startTime":733.14,"endTime":739.08,"body":"engaged, feeling productive,"},{"speaker":"Rod","startTime":733.14,"endTime":739.08,"body":"inspired, and I'm going to use"},{"speaker":"Rod","startTime":739.08,"endTime":743.52,"body":"that term and in a very"},{"speaker":"Rod","startTime":739.08,"endTime":743.52,"body":"positive, upbeat sense to take"},{"speaker":"Rod","startTime":743.52,"endTime":747.36,"body":"on bigger challenges. You know,"},{"speaker":"Rod","startTime":743.52,"endTime":747.36,"body":"you started your comments Dale"},{"speaker":"Rod","startTime":747.36,"endTime":750.06,"body":"around the fact that often in"},{"speaker":"Rod","startTime":747.36,"endTime":750.06,"body":"projects, we have no control"},{"speaker":"Rod","startTime":750.06,"endTime":753.15,"body":"over the salaries, these people"},{"speaker":"Rod","startTime":750.06,"endTime":753.15,"body":"come to us they get a salary,"},{"speaker":"Rod","startTime":753.15,"endTime":756.03,"body":"etc. Someone else's managing"},{"speaker":"Rod","startTime":753.15,"endTime":756.03,"body":"that. So we're not competing in"},{"speaker":"Rod","startTime":756.03,"endTime":759.87,"body":"that way. We're competing"},{"speaker":"Rod","startTime":756.03,"endTime":759.87,"body":"through their sense of"},{"speaker":"Rod","startTime":759.87,"endTime":762.87,"body":"accomplishment, we're competing"},{"speaker":"Rod","startTime":759.87,"endTime":762.87,"body":"for their, in many ways"},{"speaker":"Rod","startTime":762.87,"endTime":767.88,"body":"satisfying an ego need for"},{"speaker":"Rod","startTime":762.87,"endTime":767.88,"body":"mastery. If we look at Daniel"},{"speaker":"Rod","startTime":767.88,"endTime":773.31,"body":"Pink's work on on mastery, and"},{"speaker":"Rod","startTime":767.88,"endTime":773.31,"body":"autonomy and the sense of"},{"speaker":"Rod","startTime":773.31,"endTime":778.65,"body":"progress, right, so part of what"},{"speaker":"Rod","startTime":773.31,"endTime":778.65,"body":"we've described is, once that"},{"speaker":"Rod","startTime":778.8,"endTime":784.26,"body":"purpose is no longer going to be"},{"speaker":"Rod","startTime":778.8,"endTime":784.26,"body":"fulfilled, release them, let"},{"speaker":"Rod","startTime":784.26,"endTime":788.97,"body":"them move on to something else,"},{"speaker":"Rod","startTime":784.26,"endTime":788.97,"body":"let their mastery be applied in"},{"speaker":"Rod","startTime":788.97,"endTime":792.6,"body":"another project and other parts"},{"speaker":"Rod","startTime":788.97,"endTime":792.6,"body":"of the business. That's a really"},{"speaker":"Rod","startTime":792.6,"endTime":798.54,"body":"powerful retention message. And"},{"speaker":"Rod","startTime":792.6,"endTime":798.54,"body":"I like that. I think, for"},{"speaker":"Rod","startTime":799.44,"endTime":805.56,"body":"general leadership purposes,"},{"speaker":"Rod","startTime":799.44,"endTime":805.56,"body":"when we are able to put our own"},{"speaker":"Rod","startTime":805.56,"endTime":809.94,"body":"needs aside, truly that I mean,"},{"speaker":"Rod","startTime":805.56,"endTime":809.94,"body":"that is what we would call"},{"speaker":"Rod","startTime":809.94,"endTime":813.33,"body":"servant leadership, we are"},{"speaker":"Rod","startTime":809.94,"endTime":813.33,"body":"serving the needs. And I think"},{"speaker":"Rod","startTime":813.33,"endTime":818.46,"body":"if we get a reputation of"},{"speaker":"Rod","startTime":813.33,"endTime":818.46,"body":"observing, if we get a"},{"speaker":"Rod","startTime":818.46,"endTime":823.53,"body":"reputation of being courageous"},{"speaker":"Rod","startTime":818.46,"endTime":823.53,"body":"enough to try new talent, if we"},{"speaker":"Rod","startTime":823.53,"endTime":828.06,"body":"are truly authentic, in, you"},{"speaker":"Rod","startTime":823.53,"endTime":828.06,"body":"know, we're not playing games"},{"speaker":"Rod","startTime":828.06,"endTime":832.29,"body":"with people, we upfront we are,"},{"speaker":"Rod","startTime":828.06,"endTime":832.29,"body":"you know, there's that level of"},{"speaker":"Rod","startTime":832.29,"endTime":837.27,"body":"authenticity was serving their"},{"speaker":"Rod","startTime":832.29,"endTime":837.27,"body":"needs, our needs will be served"},{"speaker":"Rod","startTime":837.3,"endTime":838.08,"body":"by definition."},{"speaker":"Dale","startTime":838.53,"endTime":845.46,"body":"For sure. You know, I, I"},{"speaker":"Dale","startTime":838.53,"endTime":845.46,"body":"worked for, for a woman who was"},{"speaker":"Dale","startTime":845.46,"endTime":853.23,"body":"one of the best bosses they ever"},{"speaker":"Dale","startTime":845.46,"endTime":853.23,"body":"had. And she, she was one of"},{"speaker":"Dale","startTime":853.23,"endTime":860.79,"body":"those people that deliberately"},{"speaker":"Dale","startTime":853.23,"endTime":860.79,"body":"sold her best people into other"},{"speaker":"Dale","startTime":860.79,"endTime":864.75,"body":"groups. So if you got to a"},{"speaker":"Dale","startTime":860.79,"endTime":864.75,"body":"certain point in her"},{"speaker":"Dale","startTime":864.75,"endTime":867.15,"body":"organization, and she looked at"},{"speaker":"Dale","startTime":864.75,"endTime":867.15,"body":"and said, Okay, I don't have"},{"speaker":"Dale","startTime":867.15,"endTime":870.33,"body":"another step for you next, and"},{"speaker":"Dale","startTime":867.15,"endTime":870.33,"body":"you're getting close to ready."},{"speaker":"Dale","startTime":870.63,"endTime":874.23,"body":"She went out and called her on"},{"speaker":"Dale","startTime":870.63,"endTime":874.23,"body":"different departments, and you"},{"speaker":"Dale","startTime":874.23,"endTime":876.33,"body":"know, knowing what you did had"},{"speaker":"Dale","startTime":874.23,"endTime":876.33,"body":"conversations, or I'm curious,"},{"speaker":"Dale","startTime":876.33,"endTime":878.37,"body":"so she kind of knew what types"},{"speaker":"Dale","startTime":876.33,"endTime":878.37,"body":"of things you want to next etc."},{"speaker":"Dale","startTime":878.37,"endTime":880.5,"body":"But she would make all those"},{"speaker":"Dale","startTime":878.37,"endTime":880.5,"body":"calls, she'd go ahead and kind"},{"speaker":"Dale","startTime":880.5,"endTime":882.6,"body":"of build that structure, and"},{"speaker":"Dale","startTime":880.5,"endTime":882.6,"body":"then come back to you and say,"},{"speaker":"Dale","startTime":882.6,"endTime":884.34,"body":"look, I think there's a couple"},{"speaker":"Dale","startTime":882.6,"endTime":884.34,"body":"opportunities. Maybe you should"},{"speaker":"Dale","startTime":884.34,"endTime":886.56,"body":"go talk to these people. I think"},{"speaker":"Dale","startTime":884.34,"endTime":886.56,"body":"there's something they have for"},{"speaker":"Dale","startTime":886.56,"endTime":890.01,"body":"you. Right, but she'd go to that"},{"speaker":"Dale","startTime":886.56,"endTime":890.01,"body":"process of selling them. And,"},{"speaker":"Dale","startTime":890.04,"endTime":892.38,"body":"you know, so that meant she was"},{"speaker":"Dale","startTime":890.04,"endTime":892.38,"body":"losing great resources all the"},{"speaker":"Dale","startTime":892.38,"endTime":896.58,"body":"time, but she never had a"},{"speaker":"Dale","startTime":892.38,"endTime":896.58,"body":"problem getting more. Right the"},{"speaker":"Dale","startTime":896.58,"endTime":902.61,"body":"organization sent her new ones"},{"speaker":"Dale","startTime":896.58,"endTime":902.61,"body":"and She could pick up the phone"},{"speaker":"Dale","startTime":902.7,"endTime":908.04,"body":"and call someone in any part of"},{"speaker":"Dale","startTime":902.7,"endTime":908.04,"body":"the organization because she put"},{"speaker":"Dale","startTime":908.04,"endTime":912.03,"body":"them all over. Right. And every"},{"speaker":"Dale","startTime":908.04,"endTime":912.03,"body":"one of those people had an"},{"speaker":"Dale","startTime":912.09,"endTime":916.62,"body":"allegiance to Her. So when she"},{"speaker":"Dale","startTime":912.09,"endTime":916.62,"body":"called, you answered the phone,"},{"speaker":"Rod","startTime":917.97,"endTime":922.35,"body":"which is a huge"},{"speaker":"Rod","startTime":917.97,"endTime":922.35,"body":"relationship lever, and I think"},{"speaker":"Rod","startTime":922.35,"endTime":928.05,"body":"it's a great place to kind of"},{"speaker":"Rod","startTime":922.35,"endTime":928.05,"body":"wrap this up the benefits that"},{"speaker":"Rod","startTime":928.05,"endTime":934.29,"body":"you get as a leader, when you"},{"speaker":"Rod","startTime":928.05,"endTime":934.29,"body":"make your people, your when you"},{"speaker":"Rod","startTime":934.44,"endTime":941.25,"body":"make your best talented people"},{"speaker":"Rod","startTime":934.44,"endTime":941.25,"body":"available to others, as opposed"},{"speaker":"Rod","startTime":941.25,"endTime":944.28,"body":"to holding on to it. And, you"},{"speaker":"Rod","startTime":941.25,"endTime":944.28,"body":"know, I've certainly worked with"},{"speaker":"Rod","startTime":944.28,"endTime":947.91,"body":"clients over the years who"},{"speaker":"Rod","startTime":944.28,"endTime":947.91,"body":"struggled with their talent"},{"speaker":"Rod","startTime":947.91,"endTime":951.6,"body":"throughout the world being"},{"speaker":"Rod","startTime":947.91,"endTime":951.6,"body":"invisible, because their"},{"speaker":"Rod","startTime":951.6,"endTime":954.78,"body":"managers didn't want them to"},{"speaker":"Rod","startTime":951.6,"endTime":954.78,"body":"become visible, and therefore"},{"speaker":"Rod","startTime":954.78,"endTime":958.11,"body":"lose them. And so if you're"},{"speaker":"Rod","startTime":954.78,"endTime":958.11,"body":"listening to this, and you're a"},{"speaker":"Rod","startTime":958.11,"endTime":962.67,"body":"leader of a project, I think a"},{"speaker":"Rod","startTime":958.11,"endTime":962.67,"body":"key message we've had today is"},{"speaker":"Rod","startTime":962.67,"endTime":966.93,"body":"really the importance of a"},{"speaker":"Rod","startTime":962.67,"endTime":966.93,"body":"recognizing the talent you have,"},{"speaker":"Rod","startTime":967.35,"endTime":972.36,"body":"and then be not hoarding it, not"},{"speaker":"Rod","startTime":967.35,"endTime":972.36,"body":"hanging on to it when your needs"},{"speaker":"Rod","startTime":972.48,"endTime":978.9,"body":"could be met differently. And"},{"speaker":"Rod","startTime":972.48,"endTime":978.9,"body":"allowing the freedom of that"},{"speaker":"Rod","startTime":978.9,"endTime":984.0,"body":"talent to explore other things,"},{"speaker":"Rod","startTime":978.9,"endTime":984.0,"body":"the business to benefit, the"},{"speaker":"Rod","startTime":984.0,"endTime":987.93,"body":"greater business to benefit from"},{"speaker":"Rod","startTime":984.0,"endTime":987.93,"body":"that talent, when you're no"},{"speaker":"Rod","startTime":987.93,"endTime":990.9,"body":"longer needing when there's"},{"speaker":"Rod","startTime":987.93,"endTime":990.9,"body":"another way that you could get"},{"speaker":"Rod","startTime":990.9,"endTime":995.13,"body":"the job done. I think this is a"},{"speaker":"Rod","startTime":990.9,"endTime":995.13,"body":"really powerful message. Any"},{"speaker":"Rod","startTime":995.13,"endTime":996.6,"body":"other thoughts before we wrap"},{"speaker":"Rod","startTime":995.13,"endTime":996.6,"body":"up?"},{"speaker":"Dale","startTime":998.13,"endTime":1002.63,"body":"Just that I think you will"},{"speaker":"Dale","startTime":998.13,"endTime":1002.63,"body":"learn from a really good green"},{"speaker":"Dale","startTime":1002.63,"endTime":1005.06,"body":"back to the retention concept,"},{"speaker":"Dale","startTime":1002.63,"endTime":1005.06,"body":"because people might kind of"},{"speaker":"Dale","startTime":1005.06,"endTime":1007.16,"body":"look at that and go, okay, but"},{"speaker":"Dale","startTime":1005.06,"endTime":1007.16,"body":"But you know, we talked about"},{"speaker":"Dale","startTime":1007.16,"endTime":1011.06,"body":"how we tend to you're not"},{"speaker":"Dale","startTime":1007.16,"endTime":1011.06,"body":"keeping them. You were going to"},{"speaker":"Dale","startTime":1011.06,"endTime":1016.13,"body":"lose them anyway. Part of the"},{"speaker":"Dale","startTime":1011.06,"endTime":1016.13,"body":"thing with this is you get to"},{"speaker":"Dale","startTime":1016.13,"endTime":1021.14,"body":"choose when you lose them more"},{"speaker":"Dale","startTime":1016.13,"endTime":1021.14,"body":"often. I think I think there's"},{"speaker":"Dale","startTime":1021.32,"endTime":1024.32,"body":"there's a lot of power in that"},{"speaker":"Dale","startTime":1021.32,"endTime":1024.32,"body":"as well, from a retention"},{"speaker":"Dale","startTime":1024.32,"endTime":1026.45,"body":"perspective, right. It's most of"},{"speaker":"Dale","startTime":1024.32,"endTime":1026.45,"body":"the time our issues with"},{"speaker":"Dale","startTime":1026.45,"endTime":1030.41,"body":"retention is not did we lose"},{"speaker":"Dale","startTime":1026.45,"endTime":1030.41,"body":"someone? Because now it was the"},{"speaker":"Dale","startTime":1030.41,"endTime":1033.83,"body":"right time? It's did we lose"},{"speaker":"Dale","startTime":1030.41,"endTime":1033.83,"body":"them? Because we had it hit us"},{"speaker":"Dale","startTime":1033.92,"endTime":1036.11,"body":"without us really being prepared"},{"speaker":"Dale","startTime":1033.92,"endTime":1036.11,"body":"for it?"},{"speaker":"Rod","startTime":1036.169,"endTime":1039.559,"body":"Right. Right. Yeah. And I"},{"speaker":"Rod","startTime":1036.169,"endTime":1039.559,"body":"think that's, you know, on"},{"speaker":"Rod","startTime":1039.559,"endTime":1042.319,"body":"another podcast, a future"},{"speaker":"Rod","startTime":1039.559,"endTime":1042.319,"body":"podcast, we will deal with what"},{"speaker":"Rod","startTime":1042.319,"endTime":1048.709,"body":"I like to call seasons in our"},{"speaker":"Rod","startTime":1042.319,"endTime":1048.709,"body":"lives, when we're not leaving a"},{"speaker":"Rod","startTime":1048.709,"endTime":1054.589,"body":"project or leaving an employer"},{"speaker":"Rod","startTime":1048.709,"endTime":1054.589,"body":"because we are unhappy or"},{"speaker":"Rod","startTime":1054.589,"endTime":1057.079,"body":"disgruntled or any of those"},{"speaker":"Rod","startTime":1054.589,"endTime":1057.079,"body":"negative things we're leaving,"},{"speaker":"Rod","startTime":1057.079,"endTime":1059.809,"body":"because the season of our life"},{"speaker":"Rod","startTime":1057.079,"endTime":1059.809,"body":"has changed. And we'll talk a"},{"speaker":"Rod","startTime":1059.809,"endTime":1062.359,"body":"little bit about that. But I"},{"speaker":"Rod","startTime":1059.809,"endTime":1062.359,"body":"think, you know, bringing it"},{"speaker":"Rod","startTime":1062.359,"endTime":1067.219,"body":"back to wrapping up around that"},{"speaker":"Rod","startTime":1062.359,"endTime":1067.219,"body":"retention side. The very fact"},{"speaker":"Rod","startTime":1067.219,"endTime":1070.309,"body":"that that boss you talked about"},{"speaker":"Rod","startTime":1067.219,"endTime":1070.309,"body":"that she could reach out to"},{"speaker":"Rod","startTime":1070.309,"endTime":1075.289,"body":"anybody, she had retained the"},{"speaker":"Rod","startTime":1070.309,"endTime":1075.289,"body":"relationships, even though the"},{"speaker":"Rod","startTime":1075.289,"endTime":1079.009,"body":"individual may not be working"},{"speaker":"Rod","startTime":1075.289,"endTime":1079.009,"body":"directly for her anymore. She"},{"speaker":"Rod","startTime":1079.009,"endTime":1082.849,"body":"never lost the relationship. And"},{"speaker":"Rod","startTime":1079.009,"endTime":1082.849,"body":"since this is a podcast about"},{"speaker":"Rod","startTime":1082.849,"endTime":1088.129,"body":"people, and how messy we all"},{"speaker":"Rod","startTime":1082.849,"endTime":1088.129,"body":"are, part of that messiness is"},{"speaker":"Rod","startTime":1088.129,"endTime":1092.509,"body":"when we lose the relationship,"},{"speaker":"Rod","startTime":1088.129,"endTime":1092.509,"body":"then the resource is totally"},{"speaker":"Rod","startTime":1092.509,"endTime":1097.129,"body":"gone. Whereas when we expand and"},{"speaker":"Rod","startTime":1092.509,"endTime":1097.129,"body":"open up and allow that resource"},{"speaker":"Rod","startTime":1097.309,"endTime":1100.729,"body":"to really stretch its wings and"},{"speaker":"Rod","startTime":1097.309,"endTime":1100.729,"body":"get out there and provide"},{"speaker":"Rod","startTime":1100.729,"endTime":1105.259,"body":"greater benefit to others. The"},{"speaker":"Rod","startTime":1100.729,"endTime":1105.259,"body":"that talented individual"},{"speaker":"Rod","startTime":1105.349,"endTime":1109.249,"body":"recognizes that freedom. And as"},{"speaker":"Rod","startTime":1105.349,"endTime":1109.249,"body":"a result, the relationship is"},{"speaker":"Rod","startTime":1109.249,"endTime":1113.959,"body":"enhanced. This has been great. I"},{"speaker":"Rod","startTime":1109.249,"endTime":1113.959,"body":"really enjoyed this and I I"},{"speaker":"Rod","startTime":1113.959,"endTime":1117.169,"body":"liked the different twist that"},{"speaker":"Rod","startTime":1113.959,"endTime":1117.169,"body":"it took. I confess I didn't come"},{"speaker":"Rod","startTime":1117.169,"endTime":1120.079,"body":"in with that twist, and I'm"},{"speaker":"Rod","startTime":1117.169,"endTime":1120.079,"body":"filled with the way it's gone."},{"speaker":"Rod","startTime":1120.229,"endTime":1124.819,"body":"Dale, thanks for being engaged"},{"speaker":"Rod","startTime":1120.229,"endTime":1124.819,"body":"and showing that Ella, thanks so"},{"speaker":"Rod","startTime":1124.819,"endTime":1126.679,"body":"much for keeping us on track"},{"speaker":"Rod","startTime":1124.819,"endTime":1126.679,"body":"today."}]}