{"version":"1.0.0","segments":[{"speaker":"YS Chi","startTime":0.81,"endTime":3.78,"body":"The Unique Contributions"},{"speaker":"YS Chi","startTime":0.81,"endTime":3.78,"body":"podcast is brought to you by"},{"speaker":"YS Chi","startTime":3.78,"endTime":7.59,"body":"RELX. Find out more about us by"},{"speaker":"YS Chi","startTime":3.78,"endTime":7.59,"body":"visiting relx.com."},{"speaker":"Hugh Jones","startTime":8.97,"endTime":11.91,"body":"Any show, it doesn't"},{"speaker":"Hugh Jones","startTime":8.97,"endTime":11.91,"body":"matter - every show is"},{"speaker":"Hugh Jones","startTime":11.91,"endTime":15.39,"body":"inherently fascinating if you"},{"speaker":"Hugh Jones","startTime":11.91,"endTime":15.39,"body":"take the time to learn the"},{"speaker":"Hugh Jones","startTime":15.39,"endTime":18.75,"body":"business. They're all"},{"speaker":"Hugh Jones","startTime":15.39,"endTime":18.75,"body":"fascinating, because the people"},{"speaker":"Hugh Jones","startTime":18.75,"endTime":22.92,"body":"who go, you are solving their"},{"speaker":"Hugh Jones","startTime":18.75,"endTime":22.92,"body":"issues and you can see it on"},{"speaker":"Hugh Jones","startTime":22.92,"endTime":24.36,"body":"their faces as they walk in the"},{"speaker":"Hugh Jones","startTime":22.92,"endTime":24.36,"body":"door."},{"speaker":"YS Chi","startTime":41.22,"endTime":43.56,"body":"Hello, and welcome to"},{"speaker":"YS Chi","startTime":41.22,"endTime":43.56,"body":"series three of Unique"},{"speaker":"YS Chi","startTime":43.56,"endTime":47.16,"body":"Contributions a RELX podcast"},{"speaker":"YS Chi","startTime":43.56,"endTime":47.16,"body":"where we bring you closer to"},{"speaker":"YS Chi","startTime":47.16,"endTime":49.32,"body":"some of the most interesting"},{"speaker":"YS Chi","startTime":47.16,"endTime":49.32,"body":"people from around our"},{"speaker":"YS Chi","startTime":49.32,"endTime":53.07,"body":"businesses. I'm YS Chi and I'll"},{"speaker":"YS Chi","startTime":49.32,"endTime":53.07,"body":"be exploring some of the biggest"},{"speaker":"YS Chi","startTime":53.07,"endTime":56.73,"body":"issues that matter to society,"},{"speaker":"YS Chi","startTime":53.07,"endTime":56.73,"body":"how they're making a difference,"},{"speaker":"YS Chi","startTime":56.97,"endTime":61.02,"body":"and what brought them to where"},{"speaker":"YS Chi","startTime":56.97,"endTime":61.02,"body":"they are today. In this very"},{"speaker":"YS Chi","startTime":61.02,"endTime":64.53,"body":"special episode, I want to"},{"speaker":"YS Chi","startTime":61.02,"endTime":64.53,"body":"examine all the work that goes"},{"speaker":"YS Chi","startTime":64.53,"endTime":68.49,"body":"into a global exhibition"},{"speaker":"YS Chi","startTime":64.53,"endTime":68.49,"body":"business. For an industry so"},{"speaker":"YS Chi","startTime":68.49,"endTime":73.08,"body":"dependent on in-person face to"},{"speaker":"YS Chi","startTime":68.49,"endTime":73.08,"body":"face meetings, saying that the"},{"speaker":"YS Chi","startTime":73.08,"endTime":76.8,"body":"pandemic was devastating is"},{"speaker":"YS Chi","startTime":73.08,"endTime":76.8,"body":"probably an understatement. But"},{"speaker":"YS Chi","startTime":76.98,"endTime":80.73,"body":"some companies were able to use"},{"speaker":"YS Chi","startTime":76.98,"endTime":80.73,"body":"the pandemic as an opportunity"},{"speaker":"YS Chi","startTime":80.73,"endTime":85.35,"body":"to enhance their offerings. Hugh"},{"speaker":"YS Chi","startTime":80.73,"endTime":85.35,"body":"Jones, the CEO of RX has devoted"},{"speaker":"YS Chi","startTime":85.38,"endTime":89.19,"body":"much of his time and effort to"},{"speaker":"YS Chi","startTime":85.38,"endTime":89.19,"body":"ensure that RX can confidently"},{"speaker":"YS Chi","startTime":89.19,"endTime":92.1,"body":"say it has come out of the other"},{"speaker":"YS Chi","startTime":89.19,"endTime":92.1,"body":"side of the pandemic stronger"},{"speaker":"YS Chi","startTime":92.13,"endTime":95.55,"body":"than ever. Through his"},{"speaker":"YS Chi","startTime":92.13,"endTime":95.55,"body":"leadership, RX has made"},{"speaker":"YS Chi","startTime":95.79,"endTime":99.75,"body":"qualitative improvements to the"},{"speaker":"YS Chi","startTime":95.79,"endTime":99.75,"body":"exhibition's world. So welcome"},{"speaker":"YS Chi","startTime":99.75,"endTime":100.71,"body":"to the show Hugh."},{"speaker":"Hugh Jones","startTime":100.0,"endTime":103.09,"body":"It is great to be"},{"speaker":"Hugh Jones","startTime":100.0,"endTime":103.09,"body":"here. YS, you bet."},{"speaker":"YS Chi","startTime":103.83,"endTime":106.53,"body":"Well, before we start,"},{"speaker":"YS Chi","startTime":103.83,"endTime":106.53,"body":"you've been on the road a lot"},{"speaker":"YS Chi","startTime":106.53,"endTime":109.74,"body":"recently, how have you been"},{"speaker":"YS Chi","startTime":106.53,"endTime":109.74,"body":"feeling from all those travels?"},{"speaker":"Hugh Jones","startTime":111.12,"endTime":113.34,"body":"You roll with it and"},{"speaker":"Hugh Jones","startTime":111.12,"endTime":113.34,"body":"you roll with it? It just sleep"},{"speaker":"Hugh Jones","startTime":113.34,"endTime":115.83,"body":"when you can and you keep on"},{"speaker":"Hugh Jones","startTime":113.34,"endTime":115.83,"body":"going. It's no problem. It's"},{"speaker":"Hugh Jones","startTime":115.83,"endTime":116.49,"body":"part of the game."},{"speaker":"YS Chi","startTime":116.76,"endTime":118.53,"body":"I bet it feels good to"},{"speaker":"YS Chi","startTime":116.76,"endTime":118.53,"body":"be back on the road?"},{"speaker":"Hugh Jones","startTime":118.89,"endTime":121.05,"body":"It does feel good to"},{"speaker":"Hugh Jones","startTime":118.89,"endTime":121.05,"body":"be back on the road. I wouldn't"},{"speaker":"Hugh Jones","startTime":121.05,"endTime":124.11,"body":"take this job if you didn't like"},{"speaker":"Hugh Jones","startTime":121.05,"endTime":124.11,"body":"it. And I do like it. In fact, I"},{"speaker":"Hugh Jones","startTime":124.11,"endTime":125.01,"body":"love it. YS."},{"speaker":"YS Chi","startTime":125.01,"endTime":128.88,"body":"So, talking about the"},{"speaker":"YS Chi","startTime":125.01,"endTime":128.88,"body":"job. You joined RX in February"},{"speaker":"YS Chi","startTime":128.88,"endTime":134.82,"body":"of 2020, and within a month, you"},{"speaker":"YS Chi","startTime":128.88,"endTime":134.82,"body":"confronted the implications of"},{"speaker":"YS Chi","startTime":134.82,"endTime":139.68,"body":"the global pandemic? How are you"},{"speaker":"YS Chi","startTime":134.82,"endTime":139.68,"body":"emerging from this havoc of the"},{"speaker":"YS Chi","startTime":139.68,"endTime":140.85,"body":"past three years?"},{"speaker":"Hugh Jones","startTime":141.69,"endTime":145.29,"body":"Yeah, well, for"},{"speaker":"Hugh Jones","startTime":141.69,"endTime":145.29,"body":"those who don't know me, I think"},{"speaker":"Hugh Jones","startTime":145.29,"endTime":149.31,"body":"it's important to say that I"},{"speaker":"Hugh Jones","startTime":145.29,"endTime":149.31,"body":"joined RX in 2020, as you say,"},{"speaker":"Hugh Jones","startTime":149.64,"endTime":154.5,"body":"but I joined RELX in 2011. So"},{"speaker":"Hugh Jones","startTime":149.64,"endTime":154.5,"body":"the benefit of that is I did"},{"speaker":"Hugh Jones","startTime":154.5,"endTime":158.16,"body":"know who to call when things got"},{"speaker":"Hugh Jones","startTime":154.5,"endTime":158.16,"body":"tight, I knew a lot of people."},{"speaker":"Hugh Jones","startTime":158.16,"endTime":160.23,"body":"And that was really very"},{"speaker":"Hugh Jones","startTime":158.16,"endTime":160.23,"body":"helpful. There's a team of"},{"speaker":"Hugh Jones","startTime":160.23,"endTime":163.62,"body":"people at RELX that were"},{"speaker":"Hugh Jones","startTime":160.23,"endTime":163.62,"body":"absolutely a part of making this"},{"speaker":"Hugh Jones","startTime":163.62,"endTime":167.04,"body":"a success, and they were with me"},{"speaker":"Hugh Jones","startTime":163.62,"endTime":167.04,"body":"every step of the way. I think"},{"speaker":"Hugh Jones","startTime":167.04,"endTime":169.44,"body":"that during the pandemic, of"},{"speaker":"Hugh Jones","startTime":167.04,"endTime":169.44,"body":"course, no one could have"},{"speaker":"Hugh Jones","startTime":169.44,"endTime":172.71,"body":"predicted how long it was going"},{"speaker":"Hugh Jones","startTime":169.44,"endTime":172.71,"body":"to go, or how deep or how it"},{"speaker":"Hugh Jones","startTime":172.71,"endTime":176.85,"body":"would open and close various"},{"speaker":"Hugh Jones","startTime":172.71,"endTime":176.85,"body":"markets. And it was difficult."},{"speaker":"Hugh Jones","startTime":176.88,"endTime":180.03,"body":"It was a nightmare. It was a"},{"speaker":"Hugh Jones","startTime":176.88,"endTime":180.03,"body":"nightmare for me, and a"},{"speaker":"Hugh Jones","startTime":180.03,"endTime":183.69,"body":"nightmare for our staff. But you"},{"speaker":"Hugh Jones","startTime":180.03,"endTime":183.69,"body":"have to get beyond that. And you"},{"speaker":"Hugh Jones","startTime":183.69,"endTime":186.33,"body":"have to get beyond that pretty"},{"speaker":"Hugh Jones","startTime":183.69,"endTime":186.33,"body":"quickly. These days, as we"},{"speaker":"Hugh Jones","startTime":186.33,"endTime":190.56,"body":"emerge from it, of course, all"},{"speaker":"Hugh Jones","startTime":186.33,"endTime":190.56,"body":"that trouble is actually turned"},{"speaker":"Hugh Jones","startTime":190.56,"endTime":194.43,"body":"into something that's quite"},{"speaker":"Hugh Jones","startTime":190.56,"endTime":194.43,"body":"powerful. My staff is willing to"},{"speaker":"Hugh Jones","startTime":194.43,"endTime":198.03,"body":"make big bets, there's very"},{"speaker":"Hugh Jones","startTime":194.43,"endTime":198.03,"body":"little trepidation. In fact, I"},{"speaker":"Hugh Jones","startTime":198.03,"endTime":201.36,"body":"would actually argue that within"},{"speaker":"Hugh Jones","startTime":198.03,"endTime":201.36,"body":"the divisions of RELX, the RX"},{"speaker":"Hugh Jones","startTime":201.36,"endTime":205.38,"body":"staff right now are fearless. We"},{"speaker":"Hugh Jones","startTime":201.36,"endTime":205.38,"body":"are fearless. And there's a"},{"speaker":"Hugh Jones","startTime":205.38,"endTime":209.94,"body":"great sense of pride. And so you"},{"speaker":"Hugh Jones","startTime":205.38,"endTime":209.94,"body":"can kind of imagine why - given"},{"speaker":"Hugh Jones","startTime":209.94,"endTime":212.88,"body":"what they all went through, to"},{"speaker":"Hugh Jones","startTime":209.94,"endTime":212.88,"body":"come out the other side and see"},{"speaker":"Hugh Jones","startTime":212.88,"endTime":215.85,"body":"what we've created and be ready"},{"speaker":"Hugh Jones","startTime":212.88,"endTime":215.85,"body":"to embrace the world with our"},{"speaker":"Hugh Jones","startTime":215.85,"endTime":219.48,"body":"magic and our shows. We're ready"},{"speaker":"Hugh Jones","startTime":215.85,"endTime":219.48,"body":"for it. And you can see it. Any"},{"speaker":"Hugh Jones","startTime":219.48,"endTime":221.01,"body":"show you go to you'll see it."},{"speaker":"YS Chi","startTime":220.8,"endTime":223.8,"body":"So to use the word"},{"speaker":"YS Chi","startTime":220.8,"endTime":223.8,"body":"nightmare, and then to come up"},{"speaker":"YS Chi","startTime":223.8,"endTime":229.59,"body":"with these greatly positive"},{"speaker":"YS Chi","startTime":223.8,"endTime":229.59,"body":"consequences. Wow, there must"},{"speaker":"YS Chi","startTime":229.59,"endTime":233.7,"body":"have been a point in time when"},{"speaker":"YS Chi","startTime":229.59,"endTime":233.7,"body":"you felt \"OK, we're going to"},{"speaker":"YS Chi","startTime":233.7,"endTime":236.73,"body":"actually turn this around and"},{"speaker":"YS Chi","startTime":233.7,"endTime":236.73,"body":"make it better\". When was that"},{"speaker":"YS Chi","startTime":236.73,"endTime":237.06,"body":"point?"},{"speaker":"Hugh Jones","startTime":237.9,"endTime":239.82,"body":"It's a really great"},{"speaker":"Hugh Jones","startTime":237.9,"endTime":239.82,"body":"question, because for me, there"},{"speaker":"Hugh Jones","startTime":239.82,"endTime":243.24,"body":"was an actual moment, there was"},{"speaker":"Hugh Jones","startTime":239.82,"endTime":243.24,"body":"an actual moment. It was in"},{"speaker":"Hugh Jones","startTime":243.24,"endTime":250.68,"body":"October of 2021. In October 2021"},{"speaker":"Hugh Jones","startTime":243.24,"endTime":250.68,"body":"I spent the morning lighting up"},{"speaker":"Hugh Jones","startTime":250.68,"endTime":254.94,"body":"the Empire State Building in New"},{"speaker":"Hugh Jones","startTime":250.68,"endTime":254.94,"body":"York City with the Sith Lords"},{"speaker":"Hugh Jones","startTime":255.03,"endTime":258.45,"body":"dark red colours. And why would"},{"speaker":"Hugh Jones","startTime":255.03,"endTime":258.45,"body":"I be doing that? Well, because"},{"speaker":"Hugh Jones","startTime":258.45,"endTime":261.96,"body":"it was Comic Con that weekend,"},{"speaker":"Hugh Jones","startTime":258.45,"endTime":261.96,"body":"and I was lighting it up with"},{"speaker":"Hugh Jones","startTime":261.99,"endTime":265.05,"body":"Anakin Skywalker who had been"},{"speaker":"Hugh Jones","startTime":261.99,"endTime":265.05,"body":"played, if you guys remember, by"},{"speaker":"Hugh Jones","startTime":265.05,"endTime":268.26,"body":"Hayden Christensen. So Hayden"},{"speaker":"Hugh Jones","startTime":265.05,"endTime":268.26,"body":"Christensen and I were actually"},{"speaker":"Hugh Jones","startTime":268.29,"endTime":271.44,"body":"on the top of the Empire State"},{"speaker":"Hugh Jones","startTime":268.29,"endTime":271.44,"body":"Building, lighting it up in the"},{"speaker":"Hugh Jones","startTime":271.44,"endTime":275.28,"body":"Sith Lords colours. That's not"},{"speaker":"Hugh Jones","startTime":271.44,"endTime":275.28,"body":"the moment that I decided things"},{"speaker":"Hugh Jones","startTime":275.28,"endTime":278.43,"body":"were going to be OK. The moment"},{"speaker":"Hugh Jones","startTime":275.28,"endTime":278.43,"body":"was when I got back down to the"},{"speaker":"Hugh Jones","startTime":278.43,"endTime":282.63,"body":"Javits Center and looked at what"},{"speaker":"Hugh Jones","startTime":278.43,"endTime":282.63,"body":"was in front of me. We had"},{"speaker":"Hugh Jones","startTime":282.66,"endTime":287.88,"body":"20,000 people waiting for"},{"speaker":"Hugh Jones","startTime":282.66,"endTime":287.88,"body":"entrance to this comic con, all"},{"speaker":"Hugh Jones","startTime":287.88,"endTime":292.65,"body":"masked, all had vaccination"},{"speaker":"Hugh Jones","startTime":287.88,"endTime":292.65,"body":"demonstration, and they're all"},{"speaker":"Hugh Jones","startTime":292.65,"endTime":296.61,"body":"patiently queuing. Now 20,000"},{"speaker":"Hugh Jones","startTime":292.65,"endTime":296.61,"body":"people queuing in London is one"},{"speaker":"Hugh Jones","startTime":296.61,"endTime":300.84,"body":"thing. 20,000 people queuing in"},{"speaker":"Hugh Jones","startTime":296.61,"endTime":300.84,"body":"Manhattan, that is another and"},{"speaker":"Hugh Jones","startTime":300.84,"endTime":304.32,"body":"when I looked at that, sea of"},{"speaker":"Hugh Jones","startTime":300.84,"endTime":304.32,"body":"people ready to embrace their"},{"speaker":"Hugh Jones","startTime":304.32,"endTime":308.31,"body":"fandom and get their cosplay"},{"speaker":"Hugh Jones","startTime":304.32,"endTime":308.31,"body":"going, I knew that if they're"},{"speaker":"Hugh Jones","startTime":308.31,"endTime":313.35,"body":"willing to stand with 19,999"},{"speaker":"Hugh Jones","startTime":308.31,"endTime":313.35,"body":"other people, that COVID was not"},{"speaker":"Hugh Jones","startTime":313.35,"endTime":316.71,"body":"going to win. And that was the"},{"speaker":"Hugh Jones","startTime":313.35,"endTime":316.71,"body":"moment that I said, \"aha, we're"},{"speaker":"Hugh Jones","startTime":316.71,"endTime":318.15,"body":"in good shape, this is going to"},{"speaker":"Hugh Jones","startTime":316.71,"endTime":318.15,"body":"play out\"."},{"speaker":"YS Chi","startTime":319.02,"endTime":321.36,"body":"If I were to use a"},{"speaker":"YS Chi","startTime":319.02,"endTime":321.36,"body":"boxing analogy, you were taking"},{"speaker":"YS Chi","startTime":321.36,"endTime":324.75,"body":"a lot of punches, and then you"},{"speaker":"YS Chi","startTime":321.36,"endTime":324.75,"body":"landed a mega punch, and you"},{"speaker":"YS Chi","startTime":324.75,"endTime":328.38,"body":"thought you had a chance to win"},{"speaker":"YS Chi","startTime":324.75,"endTime":328.38,"body":"this one. But the punches kept"},{"speaker":"YS Chi","startTime":328.38,"endTime":330.51,"body":"coming, because that wasn't the"},{"speaker":"YS Chi","startTime":328.38,"endTime":330.51,"body":"end of it."},{"speaker":"Hugh Jones","startTime":330.75,"endTime":332.91,"body":"Unfortunately, it"},{"speaker":"Hugh Jones","startTime":330.75,"endTime":332.91,"body":"was not the end, it was the"},{"speaker":"Hugh Jones","startTime":332.91,"endTime":336.33,"body":"flicker of hope, in my mind."},{"speaker":"Hugh Jones","startTime":332.91,"endTime":336.33,"body":"But, of course, we've all seen"},{"speaker":"Hugh Jones","startTime":336.33,"endTime":340.35,"body":"the Empire Strikes Back. And so"},{"speaker":"Hugh Jones","startTime":336.33,"endTime":340.35,"body":"yeah, of course, COVID had more"},{"speaker":"Hugh Jones","startTime":340.35,"endTime":344.04,"body":"tales to tell. But at that"},{"speaker":"Hugh Jones","startTime":340.35,"endTime":344.04,"body":"point, I knew that it wasn't"},{"speaker":"Hugh Jones","startTime":344.04,"endTime":344.76,"body":"going to be the end."},{"speaker":"YS Chi","startTime":345.54,"endTime":348.93,"body":"Now, the way you talk"},{"speaker":"YS Chi","startTime":345.54,"endTime":348.93,"body":"about those 20,000, people"},{"speaker":"YS Chi","startTime":348.93,"endTime":351.87,"body":"queued up, this means a lot to"},{"speaker":"YS Chi","startTime":348.93,"endTime":351.87,"body":"you, because you're in the"},{"speaker":"YS Chi","startTime":351.87,"endTime":355.74,"body":"business of building businesses"},{"speaker":"YS Chi","startTime":351.87,"endTime":355.74,"body":"for individuals, business for"},{"speaker":"YS Chi","startTime":355.74,"endTime":359.04,"body":"the communities and businesses"},{"speaker":"YS Chi","startTime":355.74,"endTime":359.04,"body":"for organisations. So can you"},{"speaker":"YS Chi","startTime":359.04,"endTime":363.06,"body":"talk us through how you're"},{"speaker":"YS Chi","startTime":359.04,"endTime":363.06,"body":"supporting customers, as they"},{"speaker":"YS Chi","startTime":363.06,"endTime":366.36,"body":"navigate a challenging post"},{"speaker":"YS Chi","startTime":363.06,"endTime":366.36,"body":"COVID environment in their own"},{"speaker":"YS Chi","startTime":366.36,"endTime":367.11,"body":"businesses?"},{"speaker":"Hugh Jones","startTime":367.5,"endTime":369.84,"body":"We do go to market"},{"speaker":"Hugh Jones","startTime":367.5,"endTime":369.84,"body":"saying that we are in the"},{"speaker":"Hugh Jones","startTime":369.84,"endTime":372.84,"body":"business of building businesses."},{"speaker":"Hugh Jones","startTime":369.84,"endTime":372.84,"body":"And we mean it. I mean, that's"},{"speaker":"Hugh Jones","startTime":372.84,"endTime":375.87,"body":"what we do. We're here to make"},{"speaker":"Hugh Jones","startTime":372.84,"endTime":375.87,"body":"the world a better place by"},{"speaker":"Hugh Jones","startTime":376.17,"endTime":380.58,"body":"embracing that idea of building"},{"speaker":"Hugh Jones","startTime":376.17,"endTime":380.58,"body":"businesses. And so when you come"},{"speaker":"Hugh Jones","startTime":380.58,"endTime":384.0,"body":"through COVID, remember our"},{"speaker":"Hugh Jones","startTime":380.58,"endTime":384.0,"body":"customers, which are both"},{"speaker":"Hugh Jones","startTime":384.0,"endTime":387.63,"body":"visitors to trade shows, but"},{"speaker":"Hugh Jones","startTime":384.0,"endTime":387.63,"body":"also our exhibitors. They're"},{"speaker":"Hugh Jones","startTime":387.63,"endTime":391.65,"body":"losing their fear of COVID. They"},{"speaker":"Hugh Jones","startTime":387.63,"endTime":391.65,"body":"are, they're showing up for"},{"speaker":"Hugh Jones","startTime":391.65,"endTime":395.55,"body":"sure. But think about what's"},{"speaker":"Hugh Jones","startTime":391.65,"endTime":395.55,"body":"happened. They lack pipeline,"},{"speaker":"Hugh Jones","startTime":395.73,"endTime":399.42,"body":"they lack supply chains, their"},{"speaker":"Hugh Jones","startTime":395.73,"endTime":399.42,"body":"databases, their marketing, and"},{"speaker":"Hugh Jones","startTime":399.42,"endTime":404.04,"body":"digital databases have been"},{"speaker":"Hugh Jones","startTime":399.42,"endTime":404.04,"body":"significantly degraded. Costs,"},{"speaker":"Hugh Jones","startTime":404.19,"endTime":408.09,"body":"energy costs, etc. cost of"},{"speaker":"Hugh Jones","startTime":404.19,"endTime":408.09,"body":"personnel have risen. And"},{"speaker":"Hugh Jones","startTime":408.09,"endTime":412.56,"body":"margins are really tight. So you"},{"speaker":"Hugh Jones","startTime":408.09,"endTime":412.56,"body":"have this situation where yeah,"},{"speaker":"Hugh Jones","startTime":412.56,"endTime":417.48,"body":"COVID is fading, but our"},{"speaker":"Hugh Jones","startTime":412.56,"endTime":417.48,"body":"customers are desperately trying"},{"speaker":"Hugh Jones","startTime":417.48,"endTime":420.09,"body":"to build their business. And"},{"speaker":"Hugh Jones","startTime":417.48,"endTime":420.09,"body":"that's what we are here to do."},{"speaker":"Hugh Jones","startTime":420.24,"endTime":424.23,"body":"So we try to create an"},{"speaker":"Hugh Jones","startTime":420.24,"endTime":424.23,"body":"environment where that happens."},{"speaker":"Hugh Jones","startTime":424.26,"endTime":428.79,"body":"And I'm pleased to say that the"},{"speaker":"Hugh Jones","startTime":424.26,"endTime":428.79,"body":"figures that I see from some of"},{"speaker":"Hugh Jones","startTime":428.79,"endTime":432.45,"body":"the shows we're creating, they"},{"speaker":"Hugh Jones","startTime":428.79,"endTime":432.45,"body":"simply speak for themselves. In"},{"speaker":"Hugh Jones","startTime":432.45,"endTime":436.23,"body":"the last 60 days, we're"},{"speaker":"Hugh Jones","startTime":432.45,"endTime":436.23,"body":"recording this in early July,"},{"speaker":"Hugh Jones","startTime":436.5,"endTime":440.31,"body":"but in the last 60 days, which"},{"speaker":"Hugh Jones","startTime":436.5,"endTime":440.31,"body":"is May and June, the shows that"},{"speaker":"Hugh Jones","startTime":440.31,"endTime":444.72,"body":"we put on in May and June,"},{"speaker":"Hugh Jones","startTime":440.31,"endTime":444.72,"body":"actually performed, on average"},{"speaker":"Hugh Jones","startTime":444.72,"endTime":447.72,"body":"better than their versions"},{"speaker":"Hugh Jones","startTime":444.72,"endTime":447.72,"body":"pre-COVID."},{"speaker":"YS Chi","startTime":447.87,"endTime":449.07,"body":"That's a big deal."},{"speaker":"Hugh Jones","startTime":449.7,"endTime":451.71,"body":"Yeah, that's a big"},{"speaker":"Hugh Jones","startTime":449.7,"endTime":451.71,"body":"deal. Let's just pause on that."},{"speaker":"Hugh Jones","startTime":451.74,"endTime":455.61,"body":"I mean, I'm saying that in the"},{"speaker":"Hugh Jones","startTime":451.74,"endTime":455.61,"body":"last 60 days, our shows that"},{"speaker":"Hugh Jones","startTime":455.61,"endTime":460.53,"body":"we've put on did better than the"},{"speaker":"Hugh Jones","startTime":455.61,"endTime":460.53,"body":"ones we put on before COVID."},{"speaker":"Hugh Jones","startTime":460.83,"endTime":464.97,"body":"Wow. I mean, that is a monster"},{"speaker":"Hugh Jones","startTime":460.83,"endTime":464.97,"body":"statement. But it happens to be"},{"speaker":"Hugh Jones","startTime":464.97,"endTime":465.51,"body":"true."},{"speaker":"YS Chi","startTime":465.57,"endTime":468.84,"body":"That is a monster"},{"speaker":"YS Chi","startTime":465.57,"endTime":468.84,"body":"statement. Now, is this a pent"},{"speaker":"YS Chi","startTime":468.84,"endTime":474.75,"body":"up demand one shot? Or Hugh, do"},{"speaker":"YS Chi","startTime":468.84,"endTime":474.75,"body":"you see this being a reinvented,"},{"speaker":"YS Chi","startTime":474.81,"endTime":477.15,"body":"better version of face to face?"},{"speaker":"Hugh Jones","startTime":476.91,"endTime":479.94,"body":"I think that there"},{"speaker":"Hugh Jones","startTime":476.91,"endTime":479.94,"body":"is pent up demand. If you"},{"speaker":"Hugh Jones","startTime":479.94,"endTime":483.12,"body":"haven't been on the world stage"},{"speaker":"Hugh Jones","startTime":479.94,"endTime":483.12,"body":"and you think you're losing"},{"speaker":"Hugh Jones","startTime":483.36,"endTime":485.94,"body":"competitive edge, you definitely"},{"speaker":"Hugh Jones","startTime":483.36,"endTime":485.94,"body":"want to go to a trade show to"},{"speaker":"Hugh Jones","startTime":485.94,"endTime":489.0,"body":"tell the world you exist. So"},{"speaker":"Hugh Jones","startTime":485.94,"endTime":489.0,"body":"there is pent up demand, it's"},{"speaker":"Hugh Jones","startTime":489.0,"endTime":492.45,"body":"our job to translate pent up"},{"speaker":"Hugh Jones","startTime":489.0,"endTime":492.45,"body":"demand into renewals. That's"},{"speaker":"Hugh Jones","startTime":492.45,"endTime":497.46,"body":"what we do. But it's also true"},{"speaker":"Hugh Jones","startTime":492.45,"endTime":497.46,"body":"that in tightening budget times,"},{"speaker":"Hugh Jones","startTime":497.58,"endTime":501.45,"body":"you want to spend your resources"},{"speaker":"Hugh Jones","startTime":497.58,"endTime":501.45,"body":"where you'll get the biggest"},{"speaker":"Hugh Jones","startTime":501.45,"endTime":505.08,"body":"bang for your buck. And a trade"},{"speaker":"Hugh Jones","startTime":501.45,"endTime":505.08,"body":"show is a great way to spend it."},{"speaker":"Hugh Jones","startTime":505.35,"endTime":508.23,"body":"So you could have a marketing"},{"speaker":"Hugh Jones","startTime":505.35,"endTime":508.23,"body":"campaign, you go on the radio,"},{"speaker":"Hugh Jones","startTime":508.26,"endTime":511.68,"body":"you could buy Facebook clicks,"},{"speaker":"Hugh Jones","startTime":508.26,"endTime":511.68,"body":"or you could go to a trade show"},{"speaker":"Hugh Jones","startTime":511.68,"endTime":515.64,"body":"and meet people who are already"},{"speaker":"Hugh Jones","startTime":511.68,"endTime":515.64,"body":"pre screened ready to do"},{"speaker":"Hugh Jones","startTime":515.64,"endTime":520.35,"body":"business with you. It's a pretty"},{"speaker":"Hugh Jones","startTime":515.64,"endTime":520.35,"body":"good return. And I think that as"},{"speaker":"Hugh Jones","startTime":520.35,"endTime":525.48,"body":"marketing dollars get scarce"},{"speaker":"Hugh Jones","startTime":520.35,"endTime":525.48,"body":"because of margins, etc. I think"},{"speaker":"Hugh Jones","startTime":525.48,"endTime":528.57,"body":"trade shows are finding"},{"speaker":"Hugh Jones","startTime":525.48,"endTime":528.57,"body":"themselves to be the"},{"speaker":"Hugh Jones","startTime":528.57,"endTime":530.1,"body":"beneficiaries of that spend."},{"speaker":"YS Chi","startTime":530.1,"endTime":534.3,"body":"Now, I have to believe"},{"speaker":"YS Chi","startTime":530.1,"endTime":534.3,"body":"knowing you, that this is not"},{"speaker":"YS Chi","startTime":534.3,"endTime":538.2,"body":"just do more of the same, a"},{"speaker":"YS Chi","startTime":534.3,"endTime":538.2,"body":"little better. There have been"},{"speaker":"YS Chi","startTime":538.2,"endTime":540.45,"body":"some key things that have"},{"speaker":"YS Chi","startTime":538.2,"endTime":540.45,"body":"happened during these three"},{"speaker":"YS Chi","startTime":540.45,"endTime":543.39,"body":"years that I know you have"},{"speaker":"YS Chi","startTime":540.45,"endTime":543.39,"body":"implemented and you're steering"},{"speaker":"YS Chi","startTime":543.39,"endTime":546.63,"body":"your team toward. The first"},{"speaker":"YS Chi","startTime":543.39,"endTime":546.63,"body":"thing I wanted to start talking"},{"speaker":"YS Chi","startTime":546.63,"endTime":552.0,"body":"about before we do that is the"},{"speaker":"YS Chi","startTime":546.63,"endTime":552.0,"body":"general future direction of the"},{"speaker":"YS Chi","startTime":552.0,"endTime":555.78,"body":"growth that you have planned for"},{"speaker":"YS Chi","startTime":552.0,"endTime":555.78,"body":"your team for your customers."},{"speaker":"Hugh Jones","startTime":556.8,"endTime":560.82,"body":"So for us, it's"},{"speaker":"Hugh Jones","startTime":556.8,"endTime":560.82,"body":"really very important to make"},{"speaker":"Hugh Jones","startTime":560.82,"endTime":565.17,"body":"sure that those issues that I"},{"speaker":"Hugh Jones","startTime":560.82,"endTime":565.17,"body":"suggested earlier are met. And"},{"speaker":"Hugh Jones","startTime":565.17,"endTime":571.32,"body":"so our customers have needs that"},{"speaker":"Hugh Jones","startTime":565.17,"endTime":571.32,"body":"they need filled. And I'll give"},{"speaker":"Hugh Jones","startTime":571.32,"endTime":575.73,"body":"you a few of them for example."},{"speaker":"Hugh Jones","startTime":571.32,"endTime":575.73,"body":"Our exhibitors are desperate to"},{"speaker":"Hugh Jones","startTime":575.73,"endTime":579.87,"body":"rebuild their databases, they're"},{"speaker":"Hugh Jones","startTime":575.73,"endTime":579.87,"body":"desperate to engage on a world"},{"speaker":"Hugh Jones","startTime":579.87,"endTime":583.26,"body":"stage, they are desperate to"},{"speaker":"Hugh Jones","startTime":579.87,"endTime":583.26,"body":"meet new buyers, and they've"},{"speaker":"Hugh Jones","startTime":583.26,"endTime":585.99,"body":"also been innovating for the"},{"speaker":"Hugh Jones","startTime":583.26,"endTime":585.99,"body":"past three years in a bit of a"},{"speaker":"Hugh Jones","startTime":585.99,"endTime":589.41,"body":"bubble. And they're desperate to"},{"speaker":"Hugh Jones","startTime":585.99,"endTime":589.41,"body":"show the world that they exist"},{"speaker":"Hugh Jones","startTime":589.41,"endTime":592.5,"body":"and they're coming out in the"},{"speaker":"Hugh Jones","startTime":589.41,"endTime":592.5,"body":"same way we are, in a far more"},{"speaker":"Hugh Jones","startTime":592.5,"endTime":596.19,"body":"powerful position. So if that's"},{"speaker":"Hugh Jones","startTime":592.5,"endTime":596.19,"body":"the case, if that's the"},{"speaker":"Hugh Jones","startTime":596.19,"endTime":600.12,"body":"desperation, what do we do to"},{"speaker":"Hugh Jones","startTime":596.19,"endTime":600.12,"body":"capture that? And what we do is"},{"speaker":"Hugh Jones","startTime":600.12,"endTime":602.97,"body":"we started three years ago,"},{"speaker":"Hugh Jones","startTime":600.12,"endTime":602.97,"body":"really building what we call"},{"speaker":"Hugh Jones","startTime":602.97,"endTime":607.56,"body":"smarter events. It's no longer"},{"speaker":"Hugh Jones","startTime":602.97,"endTime":607.56,"body":"sort of possible, you can do it"},{"speaker":"Hugh Jones","startTime":607.56,"endTime":610.53,"body":"but it would be inefficient, to"},{"speaker":"Hugh Jones","startTime":607.56,"endTime":610.53,"body":"walk into a big trade show with"},{"speaker":"Hugh Jones","startTime":610.53,"endTime":614.19,"body":"a bunch of business cards and"},{"speaker":"Hugh Jones","startTime":610.53,"endTime":614.19,"body":"look at stands and pass out your"},{"speaker":"Hugh Jones","startTime":614.19,"endTime":620.61,"body":"business card. Really the 1980s"},{"speaker":"Hugh Jones","startTime":614.19,"endTime":620.61,"body":"are calling if you do that. So"},{"speaker":"Hugh Jones","startTime":620.61,"endTime":624.72,"body":"let me just sort of paint a"},{"speaker":"Hugh Jones","startTime":620.61,"endTime":624.72,"body":"picture. My head of digital Gaby"},{"speaker":"Hugh Jones","startTime":624.72,"endTime":627.21,"body":"Appleton really starts with a"},{"speaker":"Hugh Jones","startTime":624.72,"endTime":627.21,"body":"great story. And it's sometimes"},{"speaker":"Hugh Jones","startTime":627.21,"endTime":629.61,"body":"resonates it resonated with me."},{"speaker":"Hugh Jones","startTime":627.21,"endTime":629.61,"body":"So let me put it to you this"},{"speaker":"Hugh Jones","startTime":629.61,"endTime":632.55,"body":"way, let's say before the"},{"speaker":"Hugh Jones","startTime":629.61,"endTime":632.55,"body":"smartphone, if you're looking"},{"speaker":"Hugh Jones","startTime":632.55,"endTime":635.13,"body":"for a restaurant, you might"},{"speaker":"Hugh Jones","startTime":632.55,"endTime":635.13,"body":"wander up and down the street,"},{"speaker":"Hugh Jones","startTime":635.13,"endTime":638.19,"body":"look in the windows, check the"},{"speaker":"Hugh Jones","startTime":635.13,"endTime":638.19,"body":"menus, and with any luck, make a"},{"speaker":"Hugh Jones","startTime":638.19,"endTime":641.52,"body":"good choice. Your order, when"},{"speaker":"Hugh Jones","startTime":638.19,"endTime":641.52,"body":"you order will be written down."},{"speaker":"Hugh Jones","startTime":641.55,"endTime":644.1,"body":"And that piece of paper would"},{"speaker":"Hugh Jones","startTime":641.55,"endTime":644.1,"body":"migrate into a kitchen. And"},{"speaker":"Hugh Jones","startTime":644.1,"endTime":649.71,"body":"hopefully you got your food."},{"speaker":"Hugh Jones","startTime":644.1,"endTime":649.71,"body":"Today, you search for, review"},{"speaker":"Hugh Jones","startTime":649.8,"endTime":654.12,"body":"and book restaurants online, you"},{"speaker":"Hugh Jones","startTime":649.8,"endTime":654.12,"body":"order via apps or by scanning QR"},{"speaker":"Hugh Jones","startTime":654.12,"endTime":657.48,"body":"codes. Your orders are taken on"},{"speaker":"Hugh Jones","startTime":654.12,"endTime":657.48,"body":"an iPad, you pay with your"},{"speaker":"Hugh Jones","startTime":657.48,"endTime":661.35,"body":"mobile phones, eating out"},{"speaker":"Hugh Jones","startTime":657.48,"endTime":661.35,"body":"remains the cool, physical,"},{"speaker":"Hugh Jones","startTime":661.35,"endTime":664.98,"body":"visceral, enjoyable experience,"},{"speaker":"Hugh Jones","startTime":661.35,"endTime":664.98,"body":"but the process around it, it's"},{"speaker":"Hugh Jones","startTime":664.98,"endTime":668.79,"body":"been totally digitised, giving"},{"speaker":"Hugh Jones","startTime":664.98,"endTime":668.79,"body":"people greater choice. So it's a"},{"speaker":"Hugh Jones","startTime":668.79,"endTime":671.88,"body":"great way to kind of think about"},{"speaker":"Hugh Jones","startTime":668.79,"endTime":671.88,"body":"what we're doing to trade shows,"},{"speaker":"Hugh Jones","startTime":672.45,"endTime":674.64,"body":"because I bet you you all go to"},{"speaker":"Hugh Jones","startTime":672.45,"endTime":674.64,"body":"restaurants more often more"},{"speaker":"Hugh Jones","startTime":674.64,"endTime":680.13,"body":"often you go to trade shows,"},{"speaker":"Hugh Jones","startTime":674.64,"endTime":680.13,"body":"sadly! So what we try to do is"},{"speaker":"Hugh Jones","startTime":680.49,"endTime":685.89,"body":"create a world where that"},{"speaker":"Hugh Jones","startTime":680.49,"endTime":685.89,"body":"transformation occurs. So for"},{"speaker":"Hugh Jones","startTime":685.89,"endTime":690.15,"body":"example, if you're an exhibitor,"},{"speaker":"Hugh Jones","startTime":685.89,"endTime":690.15,"body":"we have innovative smartphone"},{"speaker":"Hugh Jones","startTime":690.15,"endTime":693.03,"body":"apps called Imperia, which"},{"speaker":"Hugh Jones","startTime":690.15,"endTime":693.03,"body":"allows exhibitors to quickly and"},{"speaker":"Hugh Jones","startTime":693.03,"endTime":696.48,"body":"reliably capture who's coming to"},{"speaker":"Hugh Jones","startTime":693.03,"endTime":696.48,"body":"their stand, their contact"},{"speaker":"Hugh Jones","startTime":696.48,"endTime":699.39,"body":"details. What are the product"},{"speaker":"Hugh Jones","startTime":696.48,"endTime":699.39,"body":"interests? Who are they? It's"},{"speaker":"Hugh Jones","startTime":699.39,"endTime":700.68,"body":"super easy to use."},{"speaker":"YS Chi","startTime":700.68,"endTime":702.03,"body":"Well in advance of the"},{"speaker":"YS Chi","startTime":700.68,"endTime":702.03,"body":"show?"},{"speaker":"Hugh Jones","startTime":702.09,"endTime":704.37,"body":"Yep, in advance of"},{"speaker":"Hugh Jones","startTime":702.09,"endTime":704.37,"body":"the show. And during the show."},{"speaker":"Hugh Jones","startTime":705.24,"endTime":709.11,"body":"And in our last show, we had"},{"speaker":"Hugh Jones","startTime":705.24,"endTime":709.11,"body":"100% usage. So every single"},{"speaker":"Hugh Jones","startTime":709.11,"endTime":710.34,"body":"exhibitor uses this tool."},{"speaker":"YS Chi","startTime":710.34,"endTime":710.76,"body":"Wow."},{"speaker":"Hugh Jones","startTime":711.24,"endTime":713.31,"body":"That's cool. You"},{"speaker":"Hugh Jones","startTime":711.24,"endTime":713.31,"body":"don't have to make business"},{"speaker":"Hugh Jones","startTime":713.31,"endTime":715.38,"body":"cards or kind of, you know, you"},{"speaker":"Hugh Jones","startTime":713.31,"endTime":715.38,"body":"don't need that."},{"speaker":"YS Chi","startTime":715.35,"endTime":717.63,"body":"I mean, you brought the"},{"speaker":"YS Chi","startTime":715.35,"endTime":717.63,"body":"exhibition business to the 21st"},{"speaker":"YS Chi","startTime":717.63,"endTime":718.17,"body":"century?"},{"speaker":"Hugh Jones","startTime":721.53,"endTime":723.3,"body":"Yeah, that's"},{"speaker":"Hugh Jones","startTime":721.53,"endTime":723.3,"body":"probably a good way to put it."},{"speaker":"Hugh Jones","startTime":723.3,"endTime":726.48,"body":"But you know, we do more than"},{"speaker":"Hugh Jones","startTime":723.3,"endTime":726.48,"body":"that. So because we can capture"},{"speaker":"Hugh Jones","startTime":726.48,"endTime":729.93,"body":"that we can capture who the"},{"speaker":"Hugh Jones","startTime":726.48,"endTime":729.93,"body":"visitors are and what they're"},{"speaker":"Hugh Jones","startTime":729.93,"endTime":732.9,"body":"looking at that's cool or not"},{"speaker":"Hugh Jones","startTime":729.93,"endTime":732.9,"body":"cool. We can see those"},{"speaker":"Hugh Jones","startTime":732.9,"endTime":736.08,"body":"interactions. So then you can"},{"speaker":"Hugh Jones","startTime":732.9,"endTime":736.08,"body":"create things like interesting"},{"speaker":"Hugh Jones","startTime":736.08,"endTime":740.01,"body":"dashboards, for exhibitors, to"},{"speaker":"Hugh Jones","startTime":736.08,"endTime":740.01,"body":"say, what type of person is"},{"speaker":"Hugh Jones","startTime":740.01,"endTime":742.92,"body":"coming to you? What type of"},{"speaker":"Hugh Jones","startTime":740.01,"endTime":742.92,"body":"products are they interested in?"},{"speaker":"Hugh Jones","startTime":743.22,"endTime":746.07,"body":"You can get actionable insights"},{"speaker":"Hugh Jones","startTime":743.22,"endTime":746.07,"body":"to improve your event"},{"speaker":"Hugh Jones","startTime":746.07,"endTime":749.4,"body":"performance. You can even say,"},{"speaker":"Hugh Jones","startTime":746.07,"endTime":749.4,"body":"here's how you're doing at the"},{"speaker":"Hugh Jones","startTime":749.4,"endTime":752.58,"body":"trade show. And here's how your"},{"speaker":"Hugh Jones","startTime":749.4,"endTime":752.58,"body":"competitors are doing at the"},{"speaker":"Hugh Jones","startTime":752.58,"endTime":757.05,"body":"trade show in real time. So you"},{"speaker":"Hugh Jones","startTime":752.58,"endTime":757.05,"body":"can actually benchmark yourself"},{"speaker":"Hugh Jones","startTime":757.41,"endTime":762.84,"body":"against the competitor, right"},{"speaker":"Hugh Jones","startTime":757.41,"endTime":762.84,"body":"there. If you're a visitor, I"},{"speaker":"Hugh Jones","startTime":762.84,"endTime":766.5,"body":"mean, trade shows are big"},{"speaker":"Hugh Jones","startTime":762.84,"endTime":766.5,"body":"places. YS, you're walking along"},{"speaker":"Hugh Jones","startTime":766.5,"endTime":771.27,"body":"way, yeah. So imagine if you"},{"speaker":"Hugh Jones","startTime":766.5,"endTime":771.27,"body":"walk in, and then based on your"},{"speaker":"Hugh Jones","startTime":771.27,"endTime":774.93,"body":"activities, you as a visitor are"},{"speaker":"Hugh Jones","startTime":771.27,"endTime":774.93,"body":"scanning things and saying, I"},{"speaker":"Hugh Jones","startTime":774.93,"endTime":779.76,"body":"like this, I like that. And then"},{"speaker":"Hugh Jones","startTime":774.93,"endTime":779.76,"body":"we real time, say hey, YS, if"},{"speaker":"Hugh Jones","startTime":779.76,"endTime":783.93,"body":"you like that? Why don't you go"},{"speaker":"Hugh Jones","startTime":779.76,"endTime":783.93,"body":"see this person 50 feet down on"},{"speaker":"Hugh Jones","startTime":783.93,"endTime":788.55,"body":"the left. This person has time"},{"speaker":"Hugh Jones","startTime":783.93,"endTime":788.55,"body":"to meet you at four o'clock. And"},{"speaker":"Hugh Jones","startTime":788.55,"endTime":793.29,"body":"we think based on your activity,"},{"speaker":"Hugh Jones","startTime":788.55,"endTime":793.29,"body":"you'd like to meet them. And"},{"speaker":"Hugh Jones","startTime":793.29,"endTime":796.23,"body":"again and again and again. So"},{"speaker":"Hugh Jones","startTime":793.29,"endTime":796.23,"body":"what we're trying to do is it's"},{"speaker":"Hugh Jones","startTime":796.23,"endTime":799.53,"body":"much more than just kind of a"},{"speaker":"Hugh Jones","startTime":796.23,"endTime":799.53,"body":"big hall with exhibitors, and"},{"speaker":"Hugh Jones","startTime":799.53,"endTime":803.37,"body":"visitors and business cards. I'm"},{"speaker":"Hugh Jones","startTime":799.53,"endTime":803.37,"body":"trying to make every single step"},{"speaker":"Hugh Jones","startTime":803.52,"endTime":805.56,"body":"that a visitor takes useful."},{"speaker":"YS Chi","startTime":805.92,"endTime":811.02,"body":"So this is really"},{"speaker":"YS Chi","startTime":805.92,"endTime":811.02,"body":"exciting use of technology, and"},{"speaker":"YS Chi","startTime":811.02,"endTime":815.7,"body":"you can't talk these days Hugh,"},{"speaker":"YS Chi","startTime":811.02,"endTime":815.7,"body":"with anybody, whether that's"},{"speaker":"YS Chi","startTime":815.7,"endTime":820.23,"body":"your driver in a taxi, or"},{"speaker":"YS Chi","startTime":815.7,"endTime":820.23,"body":"someone serving you, or is your"},{"speaker":"YS Chi","startTime":820.23,"endTime":823.65,"body":"colleague at work, without"},{"speaker":"YS Chi","startTime":820.23,"endTime":823.65,"body":"touching on that magic word AI?"},{"speaker":"Hugh Jones","startTime":823.56,"endTime":823.92,"body":"Right."},{"speaker":"Hugh Jones","startTime":823.68,"endTime":824.01,"body":"Right."},{"speaker":"YS Chi","startTime":824.67,"endTime":827.7,"body":"And I know, Gaby had a"},{"speaker":"YS Chi","startTime":824.67,"endTime":827.7,"body":"lot to do with being able to"},{"speaker":"YS Chi","startTime":827.7,"endTime":833.61,"body":"bring this data analytics to the"},{"speaker":"YS Chi","startTime":827.7,"endTime":833.61,"body":"RX team, but tell me how machine"},{"speaker":"YS Chi","startTime":833.61,"endTime":839.82,"body":"learning or large language model"},{"speaker":"YS Chi","startTime":833.61,"endTime":839.82,"body":"or as we call it, Gen AI - how"},{"speaker":"YS Chi","startTime":839.82,"endTime":844.5,"body":"does that potentially affect"},{"speaker":"YS Chi","startTime":839.82,"endTime":844.5,"body":"your industry, and specifically,"},{"speaker":"YS Chi","startTime":844.53,"endTime":845.22,"body":"RX?"},{"speaker":"Hugh Jones","startTime":845.19,"endTime":847.951,"body":"Well, I think that"},{"speaker":"Hugh Jones","startTime":845.19,"endTime":847.951,"body":"Generative AI generally, if"},{"speaker":"Hugh Jones","startTime":848.012,"endTime":851.674,"body":"people listening to this podcast"},{"speaker":"Hugh Jones","startTime":848.012,"endTime":851.674,"body":"are thinking about places to"},{"speaker":"Hugh Jones","startTime":851.734,"endTime":855.457,"body":"invest. One way to think about"},{"speaker":"Hugh Jones","startTime":851.734,"endTime":855.457,"body":"it is what does this technology"},{"speaker":"Hugh Jones","startTime":855.517,"endTime":859.119,"body":"do that allows business cases"},{"speaker":"Hugh Jones","startTime":855.517,"endTime":859.119,"body":"that would heretofore been way"},{"speaker":"Hugh Jones","startTime":859.179,"endTime":862.962,"body":"too expensive? Would have been"},{"speaker":"Hugh Jones","startTime":859.179,"endTime":862.962,"body":"way too difficult to get all the"},{"speaker":"Hugh Jones","startTime":863.022,"endTime":866.925,"body":"data, amass it, collate it, look"},{"speaker":"Hugh Jones","startTime":863.022,"endTime":866.925,"body":"at it and come up with insights."},{"speaker":"Hugh Jones","startTime":866.985,"endTime":870.407,"body":"So what is it about AI that"},{"speaker":"Hugh Jones","startTime":866.985,"endTime":870.407,"body":"actually now it unlocks value"},{"speaker":"Hugh Jones","startTime":870.467,"endTime":873.89,"body":"that historically never would"},{"speaker":"Hugh Jones","startTime":870.467,"endTime":873.89,"body":"have been possible? For us,"},{"speaker":"Hugh Jones","startTime":873.95,"endTime":877.372,"body":"there are a lot of ways it"},{"speaker":"Hugh Jones","startTime":873.95,"endTime":877.372,"body":"unlocks value: for one, people"},{"speaker":"Hugh Jones","startTime":877.432,"endTime":880.795,"body":"want and expect personalised"},{"speaker":"Hugh Jones","startTime":877.432,"endTime":880.795,"body":"experiences. So AI aids our"},{"speaker":"Hugh Jones","startTime":880.855,"endTime":884.277,"body":"product development to offer"},{"speaker":"Hugh Jones","startTime":880.855,"endTime":884.277,"body":"real time recommendations to"},{"speaker":"Hugh Jones","startTime":884.337,"endTime":887.94,"body":"buyers and sellers on who to"},{"speaker":"Hugh Jones","startTime":884.337,"endTime":887.94,"body":"meet based on your behaviour at"},{"speaker":"Hugh Jones","startTime":888.0,"endTime":891.422,"body":"the show. It aggregates and"},{"speaker":"Hugh Jones","startTime":888.0,"endTime":891.422,"body":"improves product and customer"},{"speaker":"Hugh Jones","startTime":891.482,"endTime":895.205,"body":"information, so you can imagine"},{"speaker":"Hugh Jones","startTime":891.482,"endTime":895.205,"body":"all the skews at a trade show."},{"speaker":"Hugh Jones","startTime":895.265,"endTime":898.567,"body":"You're talking about 10s of"},{"speaker":"Hugh Jones","startTime":895.265,"endTime":898.567,"body":"1000s, almost impossible to"},{"speaker":"Hugh Jones","startTime":898.628,"endTime":902.23,"body":"actually get your human brain"},{"speaker":"Hugh Jones","startTime":898.628,"endTime":902.23,"body":"across, but lean on us and let"},{"speaker":"Hugh Jones","startTime":902.29,"endTime":905.953,"body":"us help you. But also, if you"},{"speaker":"Hugh Jones","startTime":902.29,"endTime":905.953,"body":"have a question, or you need an"},{"speaker":"Hugh Jones","startTime":906.013,"endTime":909.435,"body":"avatar to guide you through a"},{"speaker":"Hugh Jones","startTime":906.013,"endTime":909.435,"body":"trade show, the way of chat"},{"speaker":"Hugh Jones","startTime":909.495,"endTime":913.218,"body":"based interfaces, using AI at a"},{"speaker":"Hugh Jones","startTime":909.495,"endTime":913.218,"body":"trade show will accelerate all"},{"speaker":"Hugh Jones","startTime":913.278,"endTime":916.76,"body":"of that. It'll accelerate the"},{"speaker":"Hugh Jones","startTime":913.278,"endTime":916.76,"body":"obvious things like customer"},{"speaker":"Hugh Jones","startTime":916.82,"endTime":920.123,"body":"support capabilities and"},{"speaker":"Hugh Jones","startTime":916.82,"endTime":920.123,"body":"understand your profile and an"},{"speaker":"Hugh Jones","startTime":920.183,"endTime":923.905,"body":"exhibitors profile. But it does"},{"speaker":"Hugh Jones","startTime":920.183,"endTime":923.905,"body":"more than that. It then allows"},{"speaker":"Hugh Jones","startTime":923.966,"endTime":927.448,"body":"you to place one foot in front"},{"speaker":"Hugh Jones","startTime":923.966,"endTime":927.448,"body":"of the other in exactly the"},{"speaker":"Hugh Jones","startTime":927.508,"endTime":929.55,"body":"right direction every single time."},{"speaker":"YS Chi","startTime":929.94,"endTime":934.08,"body":"That, as we know, is"},{"speaker":"YS Chi","startTime":929.94,"endTime":934.08,"body":"nevertheless still an expensive"},{"speaker":"YS Chi","startTime":934.08,"endTime":939.33,"body":"process and very sophisticated"},{"speaker":"YS Chi","startTime":934.08,"endTime":939.33,"body":"process. Now how has RX acquired"},{"speaker":"YS Chi","startTime":939.33,"endTime":943.14,"body":"that kind of resources and"},{"speaker":"YS Chi","startTime":939.33,"endTime":943.14,"body":"capability expertise so quickly?"},{"speaker":"Hugh Jones","startTime":944.73,"endTime":948.51,"body":"I mean, we work for"},{"speaker":"Hugh Jones","startTime":944.73,"endTime":948.51,"body":"RELX and being part of RELX..."},{"speaker":"YS Chi","startTime":948.12,"endTime":950.43,"body":"Ah there you go! The"},{"speaker":"YS Chi","startTime":948.12,"endTime":950.43,"body":"benefit of a family!"},{"speaker":"Hugh Jones","startTime":951.659,"endTime":954.389,"body":"Yeah I mean, we have"},{"speaker":"Hugh Jones","startTime":951.659,"endTime":954.389,"body":"a number of advantages. YS that"},{"speaker":"Hugh Jones","startTime":954.389,"endTime":957.659,"body":"none of our competitors have. I"},{"speaker":"Hugh Jones","startTime":954.389,"endTime":957.659,"body":"mean, our digital strength,"},{"speaker":"Hugh Jones","startTime":957.689,"endTime":960.989,"body":"depth, talent we get to lean on."},{"speaker":"Hugh Jones","startTime":957.689,"endTime":960.989,"body":"I mean, I hope people listening"},{"speaker":"Hugh Jones","startTime":960.989,"endTime":963.989,"body":"this podcast realise that at"},{"speaker":"Hugh Jones","startTime":960.989,"endTime":963.989,"body":"RELX, we have over 10,000"},{"speaker":"Hugh Jones","startTime":963.989,"endTime":965.069,"body":"technologists..."},{"speaker":"YS Chi","startTime":964.319,"endTime":964.919,"body":"That's right..."},{"speaker":"Hugh Jones","startTime":964.919,"endTime":967.799,"body":"...that we can lean"},{"speaker":"Hugh Jones","startTime":964.919,"endTime":967.799,"body":"on. And so, and we do lean on"},{"speaker":"Hugh Jones","startTime":967.799,"endTime":970.529,"body":"them quite a bit. I mean, that"},{"speaker":"Hugh Jones","startTime":967.799,"endTime":970.529,"body":"dashboard I was telling you"},{"speaker":"Hugh Jones","startTime":970.529,"endTime":973.409,"body":"about YS where you can see how"},{"speaker":"Hugh Jones","startTime":970.529,"endTime":973.409,"body":"you're doing as an exhibitor"},{"speaker":"Hugh Jones","startTime":973.409,"endTime":976.889,"body":"versus your competitors, that's"},{"speaker":"Hugh Jones","startTime":973.409,"endTime":976.889,"body":"reusing learnings from similar"},{"speaker":"Hugh Jones","startTime":976.889,"endTime":981.659,"body":"inside platforms from LexisNexis"},{"speaker":"Hugh Jones","startTime":976.889,"endTime":981.659,"body":"and Elsevier. Our work in B2C"},{"speaker":"Hugh Jones","startTime":981.659,"endTime":985.379,"body":"shows which are like the comic"},{"speaker":"Hugh Jones","startTime":981.659,"endTime":985.379,"body":"con I mentioned, that digital"},{"speaker":"Hugh Jones","startTime":985.379,"endTime":988.289,"body":"work there benefits from"},{"speaker":"Hugh Jones","startTime":985.379,"endTime":988.289,"body":"ScienceDirect's experience in"},{"speaker":"Hugh Jones","startTime":988.289,"endTime":991.109,"body":"the user journey, and user"},{"speaker":"Hugh Jones","startTime":988.289,"endTime":991.109,"body":"behavioural attribution"},{"speaker":"Hugh Jones","startTime":991.109,"endTime":995.729,"body":"analytics. We use Cirium's"},{"speaker":"Hugh Jones","startTime":991.109,"endTime":995.729,"body":"carbon calculation to determine"},{"speaker":"Hugh Jones","startTime":995.729,"endTime":999.809,"body":"impact of participants travel."},{"speaker":"Hugh Jones","startTime":995.729,"endTime":999.809,"body":"We use Risks ability to screen"},{"speaker":"Hugh Jones","startTime":1000.289,"endTime":1002.509,"body":"to make sure that the people"},{"speaker":"Hugh Jones","startTime":1000.289,"endTime":1002.509,"body":"coming to our shows are people"},{"speaker":"Hugh Jones","startTime":1002.509,"endTime":1004.819,"body":"who should go to our shows or"},{"speaker":"Hugh Jones","startTime":1002.509,"endTime":1004.819,"body":"exhibit at our shows."},{"speaker":"YS Chi","startTime":1005.059,"endTime":1006.919,"body":"So you really get to"},{"speaker":"YS Chi","startTime":1005.059,"endTime":1006.919,"body":"take some shortcuts?"},{"speaker":"Hugh Jones","startTime":1006.892,"endTime":1010.162,"body":"Yeah we do, at RELX,"},{"speaker":"Hugh Jones","startTime":1006.892,"endTime":1010.162,"body":"we do get to lean on some of the"},{"speaker":"Hugh Jones","startTime":1010.162,"endTime":1010.942,"body":"very best."},{"speaker":"YS Chi","startTime":1011.57,"endTime":1013.91,"body":"Now before I run out of"},{"speaker":"YS Chi","startTime":1011.57,"endTime":1013.91,"body":"time, I do want to touch on a"},{"speaker":"YS Chi","startTime":1013.91,"endTime":1017.87,"body":"couple more things. And one of"},{"speaker":"YS Chi","startTime":1013.91,"endTime":1017.87,"body":"them is how has the team held up"},{"speaker":"YS Chi","startTime":1017.87,"endTime":1020.84,"body":"through all this thing? I know"},{"speaker":"YS Chi","startTime":1017.87,"endTime":1020.84,"body":"you've got people absolutely in"},{"speaker":"YS Chi","startTime":1020.84,"endTime":1025.91,"body":"every corner of the world, and"},{"speaker":"YS Chi","startTime":1020.84,"endTime":1025.91,"body":"it had to be challenging?"},{"speaker":"Hugh Jones","startTime":1026.18,"endTime":1028.82,"body":"Well, it is"},{"speaker":"Hugh Jones","startTime":1026.18,"endTime":1028.82,"body":"challenging. I think the"},{"speaker":"Hugh Jones","startTime":1028.85,"endTime":1033.56,"body":"important element to remember"},{"speaker":"Hugh Jones","startTime":1028.85,"endTime":1033.56,"body":"here is that the people who work"},{"speaker":"Hugh Jones","startTime":1033.56,"endTime":1040.25,"body":"at RX are brilliant tacticians."},{"speaker":"Hugh Jones","startTime":1033.56,"endTime":1040.25,"body":"They are excellent in a crisis."},{"speaker":"Hugh Jones","startTime":1040.37,"endTime":1044.54,"body":"They are tactical geniuses."},{"speaker":"Hugh Jones","startTime":1040.37,"endTime":1044.54,"body":"Think of what it takes to put on"},{"speaker":"Hugh Jones","startTime":1044.54,"endTime":1051.44,"body":"a show with 10 or 40, or 50 or"},{"speaker":"Hugh Jones","startTime":1044.54,"endTime":1051.44,"body":"120,000. People just think of"},{"speaker":"Hugh Jones","startTime":1051.47,"endTime":1054.35,"body":"all the stuff whether it's,"},{"speaker":"Hugh Jones","startTime":1051.47,"endTime":1054.35,"body":"whether it's catering or"},{"speaker":"Hugh Jones","startTime":1054.35,"endTime":1059.12,"body":"security or anti terrorism or"},{"speaker":"Hugh Jones","startTime":1054.35,"endTime":1059.12,"body":"queue management. The people who"},{"speaker":"Hugh Jones","startTime":1059.12,"endTime":1064.16,"body":"work here at RX are tactical"},{"speaker":"Hugh Jones","startTime":1059.12,"endTime":1064.16,"body":"geniuses. And so when they're"},{"speaker":"Hugh Jones","startTime":1064.19,"endTime":1067.85,"body":"confronted with a problem here"},{"speaker":"Hugh Jones","startTime":1064.19,"endTime":1067.85,"body":"at RX we like to say, \"when we"},{"speaker":"Hugh Jones","startTime":1067.85,"endTime":1073.13,"body":"hear the word no, that's when"},{"speaker":"Hugh Jones","startTime":1067.85,"endTime":1073.13,"body":"the adventure starts\" YS. And"},{"speaker":"Hugh Jones","startTime":1073.13,"endTime":1076.76,"body":"it's just like that. That's the"},{"speaker":"Hugh Jones","startTime":1073.13,"endTime":1076.76,"body":"way we think. The air"},{"speaker":"Hugh Jones","startTime":1076.76,"endTime":1079.13,"body":"conditioning could all go down."},{"speaker":"Hugh Jones","startTime":1076.76,"endTime":1079.13,"body":"The fire department shows up and"},{"speaker":"Hugh Jones","startTime":1079.13,"endTime":1081.32,"body":"says your aisles aren't wide"},{"speaker":"Hugh Jones","startTime":1079.13,"endTime":1081.32,"body":"enough, and you'd have to close"},{"speaker":"Hugh Jones","startTime":1081.32,"endTime":1085.91,"body":"down. Every single show, will"},{"speaker":"Hugh Jones","startTime":1081.32,"endTime":1085.91,"body":"have some drama. Every show. And"},{"speaker":"Hugh Jones","startTime":1085.91,"endTime":1090.35,"body":"yet our people always, when they"},{"speaker":"Hugh Jones","startTime":1085.91,"endTime":1090.35,"body":"hear the word no, that's when"},{"speaker":"Hugh Jones","startTime":1090.35,"endTime":1091.46,"body":"the adventure begins."},{"speaker":"YS Chi","startTime":1092.45,"endTime":1093.56,"body":"Problem solvers."},{"speaker":"Hugh Jones","startTime":1093.74,"endTime":1096.62,"body":"Yeah. And we're"},{"speaker":"Hugh Jones","startTime":1093.74,"endTime":1096.62,"body":"really, really good at it. And"},{"speaker":"Hugh Jones","startTime":1096.62,"endTime":1099.92,"body":"it's humbling to be around such"},{"speaker":"Hugh Jones","startTime":1096.62,"endTime":1099.92,"body":"talent. And I've seen them in"},{"speaker":"Hugh Jones","startTime":1099.92,"endTime":1104.33,"body":"action, where you'd think people"},{"speaker":"Hugh Jones","startTime":1099.92,"endTime":1104.33,"body":"would kind of crawl under a desk"},{"speaker":"Hugh Jones","startTime":1104.33,"endTime":1108.68,"body":"and hide, and the folks that RX"},{"speaker":"Hugh Jones","startTime":1104.33,"endTime":1108.68,"body":"will stand up and be prideful,"},{"speaker":"Hugh Jones","startTime":1108.68,"endTime":1113.24,"body":"and say, I've got an idea, why"},{"speaker":"Hugh Jones","startTime":1108.68,"endTime":1113.24,"body":"don't we try this, or this, or"},{"speaker":"Hugh Jones","startTime":1113.24,"endTime":1117.35,"body":"this. And it's something to be"},{"speaker":"Hugh Jones","startTime":1113.24,"endTime":1117.35,"body":"prideful of. And it's throughout"},{"speaker":"Hugh Jones","startTime":1117.35,"endTime":1120.62,"body":"RELX. But here at RX you see it"},{"speaker":"Hugh Jones","startTime":1117.35,"endTime":1120.62,"body":"every single day."},{"speaker":"YS Chi","startTime":1121.88,"endTime":1124.61,"body":"So one of the things"},{"speaker":"YS Chi","startTime":1121.88,"endTime":1124.61,"body":"that I understand that your"},{"speaker":"YS Chi","startTime":1124.61,"endTime":1128.09,"body":"employee groups have stood up"},{"speaker":"YS Chi","startTime":1124.61,"endTime":1128.09,"body":"and made it very clear to you"},{"speaker":"YS Chi","startTime":1128.09,"endTime":1132.86,"body":"and your leadership team is a"},{"speaker":"YS Chi","startTime":1128.09,"endTime":1132.86,"body":"commitment to ESG. And we can't"},{"speaker":"YS Chi","startTime":1132.98,"endTime":1136.43,"body":"talk about the transformation of"},{"speaker":"YS Chi","startTime":1132.98,"endTime":1136.43,"body":"RX through this COVID period"},{"speaker":"YS Chi","startTime":1136.43,"endTime":1139.73,"body":"without talking about ESG."},{"speaker":"YS Chi","startTime":1136.43,"endTime":1139.73,"body":"You've made some significant"},{"speaker":"YS Chi","startTime":1139.73,"endTime":1142.79,"body":"commitments. Tell us a little"},{"speaker":"YS Chi","startTime":1139.73,"endTime":1142.79,"body":"bit about it, and what are the"},{"speaker":"YS Chi","startTime":1142.79,"endTime":1145.94,"body":"things that you are going to do"},{"speaker":"YS Chi","startTime":1142.79,"endTime":1145.94,"body":"to try to accelerate this?"},{"speaker":"Hugh Jones","startTime":1146.71,"endTime":1149.44,"body":"There's a large"},{"speaker":"Hugh Jones","startTime":1146.71,"endTime":1149.44,"body":"association within exhibitions"},{"speaker":"Hugh Jones","startTime":1149.44,"endTime":1154.75,"body":"called UFI. And we co-founded"},{"speaker":"Hugh Jones","startTime":1149.44,"endTime":1154.75,"body":"and events pledge alongside of"},{"speaker":"Hugh Jones","startTime":1154.78,"endTime":1160.93,"body":"UFI, which commits us to reduce"},{"speaker":"Hugh Jones","startTime":1154.78,"endTime":1160.93,"body":"our show emissions and make sure"},{"speaker":"Hugh Jones","startTime":1160.93,"endTime":1165.04,"body":"we achieve net zero by 2040."},{"speaker":"Hugh Jones","startTime":1160.93,"endTime":1165.04,"body":"We're rapidly progressing along"},{"speaker":"Hugh Jones","startTime":1165.04,"endTime":1168.04,"body":"that. The first thing to do is"},{"speaker":"Hugh Jones","startTime":1165.04,"endTime":1168.04,"body":"measure it well. So we'll go to"},{"speaker":"Hugh Jones","startTime":1168.04,"endTime":1171.55,"body":"venues that can measure our"},{"speaker":"Hugh Jones","startTime":1168.04,"endTime":1171.55,"body":"greenhouse gas emissions. The"},{"speaker":"Hugh Jones","startTime":1171.55,"endTime":1175.6,"body":"other thing to do is then make"},{"speaker":"Hugh Jones","startTime":1171.55,"endTime":1175.6,"body":"sure that you solve for it. And"},{"speaker":"Hugh Jones","startTime":1175.6,"endTime":1179.62,"body":"so shows are changing YS, I"},{"speaker":"Hugh Jones","startTime":1175.6,"endTime":1179.62,"body":"mean, the materials that we use"},{"speaker":"Hugh Jones","startTime":1179.62,"endTime":1182.62,"body":"to build stands are very"},{"speaker":"Hugh Jones","startTime":1179.62,"endTime":1182.62,"body":"different. They have to be"},{"speaker":"Hugh Jones","startTime":1182.62,"endTime":1186.67,"body":"reusable. The future of shows"},{"speaker":"Hugh Jones","startTime":1182.62,"endTime":1186.67,"body":"will be more digital walls that"},{"speaker":"Hugh Jones","startTime":1186.67,"endTime":1189.64,"body":"can be used on a few different"},{"speaker":"Hugh Jones","startTime":1186.67,"endTime":1189.64,"body":"places or Legos, you know, like"},{"speaker":"Hugh Jones","startTime":1189.67,"endTime":1191.95,"body":"little building blocks that can"},{"speaker":"Hugh Jones","startTime":1189.67,"endTime":1191.95,"body":"be taken down and then popped up"},{"speaker":"Hugh Jones","startTime":1191.95,"endTime":1195.58,"body":"again in another show. They"},{"speaker":"Hugh Jones","startTime":1191.95,"endTime":1195.58,"body":"don't get thrown out. Carpets,"},{"speaker":"Hugh Jones","startTime":1195.91,"endTime":1199.57,"body":"carpet technology. It used to be"},{"speaker":"Hugh Jones","startTime":1195.91,"endTime":1199.57,"body":"you'd carpet the whole place."},{"speaker":"Hugh Jones","startTime":1199.57,"endTime":1202.87,"body":"Now you don't carpet the whole"},{"speaker":"Hugh Jones","startTime":1199.57,"endTime":1202.87,"body":"place, but you also, you don't"},{"speaker":"Hugh Jones","startTime":1202.87,"endTime":1207.91,"body":"use the same material for"},{"speaker":"Hugh Jones","startTime":1202.87,"endTime":1207.91,"body":"carpeting. And also the types of"},{"speaker":"Hugh Jones","startTime":1208.03,"endTime":1212.53,"body":"venues that are used in the"},{"speaker":"Hugh Jones","startTime":1208.03,"endTime":1212.53,"body":"industry these days. If you're"},{"speaker":"Hugh Jones","startTime":1212.53,"endTime":1216.49,"body":"powering your venue in a way"},{"speaker":"Hugh Jones","startTime":1212.53,"endTime":1216.49,"body":"that's not able to be offset,"},{"speaker":"Hugh Jones","startTime":1216.52,"endTime":1221.35,"body":"you're gonna find fewer shows"},{"speaker":"Hugh Jones","startTime":1216.52,"endTime":1221.35,"body":"that big players like RX will"},{"speaker":"Hugh Jones","startTime":1221.38,"endTime":1224.92,"body":"actively choose where to put a"},{"speaker":"Hugh Jones","startTime":1221.38,"endTime":1224.92,"body":"show based on your carbon"},{"speaker":"Hugh Jones","startTime":1224.92,"endTime":1228.97,"body":"footprint. And that's pretty"},{"speaker":"Hugh Jones","startTime":1224.92,"endTime":1228.97,"body":"significant. We launched our new"},{"speaker":"Hugh Jones","startTime":1228.97,"endTime":1233.56,"body":"sustainability playbook for RX"},{"speaker":"Hugh Jones","startTime":1228.97,"endTime":1233.56,"body":"to not only teach ourselves what"},{"speaker":"Hugh Jones","startTime":1233.56,"endTime":1237.22,"body":"to do at a show, but to teach"},{"speaker":"Hugh Jones","startTime":1233.56,"endTime":1237.22,"body":"others in the industry exactly"},{"speaker":"Hugh Jones","startTime":1237.22,"endTime":1240.19,"body":"what we can do. It's important"},{"speaker":"Hugh Jones","startTime":1237.22,"endTime":1240.19,"body":"to understand this thought,"},{"speaker":"Hugh Jones","startTime":1240.19,"endTime":1243.94,"body":"though, the trade show industry"},{"speaker":"Hugh Jones","startTime":1240.19,"endTime":1243.94,"body":"is in fact, a carbon"},{"speaker":"Hugh Jones","startTime":1244.03,"endTime":1248.17,"body":"consolidation event. If you go"},{"speaker":"Hugh Jones","startTime":1244.03,"endTime":1248.17,"body":"to a trade show, and you have 30"},{"speaker":"Hugh Jones","startTime":1248.17,"endTime":1251.68,"body":"meetings, you have one plane"},{"speaker":"Hugh Jones","startTime":1248.17,"endTime":1251.68,"body":"ticket, if you have to go to 30"},{"speaker":"Hugh Jones","startTime":1251.68,"endTime":1254.11,"body":"meetings around the globe, you"},{"speaker":"Hugh Jones","startTime":1251.68,"endTime":1254.11,"body":"got a lot of plane tickets."},{"speaker":"Hugh Jones","startTime":1254.11,"endTime":1257.59,"body":"Yeah. So if you really want to"},{"speaker":"Hugh Jones","startTime":1254.11,"endTime":1257.59,"body":"consolidate that carbon in the"},{"speaker":"Hugh Jones","startTime":1257.59,"endTime":1260.44,"body":"same way a Tesla and a battery,"},{"speaker":"Hugh Jones","startTime":1257.59,"endTime":1260.44,"body":"yeah, you gotta still charge the"},{"speaker":"Hugh Jones","startTime":1260.44,"endTime":1263.02,"body":"battery, but you don't have to"},{"speaker":"Hugh Jones","startTime":1260.44,"endTime":1263.02,"body":"charge it every day at a gas"},{"speaker":"Hugh Jones","startTime":1263.02,"endTime":1266.29,"body":"station, same thing, you want to"},{"speaker":"Hugh Jones","startTime":1263.02,"endTime":1266.29,"body":"consolidate that use so that you"},{"speaker":"Hugh Jones","startTime":1266.29,"endTime":1270.25,"body":"can mitigate it. And trade shows"},{"speaker":"Hugh Jones","startTime":1266.29,"endTime":1270.25,"body":"are a great way to do that if"},{"speaker":"Hugh Jones","startTime":1270.25,"endTime":1271.15,"body":"it's done ethically."},{"speaker":"YS Chi","startTime":1271.76,"endTime":1275.3,"body":"Exactly. But you are"},{"speaker":"YS Chi","startTime":1271.76,"endTime":1275.3,"body":"really using your industry"},{"speaker":"YS Chi","startTime":1275.3,"endTime":1279.17,"body":"leadership to get the circle"},{"speaker":"YS Chi","startTime":1275.3,"endTime":1279.17,"body":"one, circle two, (Scope 1/Scope"},{"speaker":"YS Chi","startTime":1279.17,"endTime":1283.19,"body":"2) that are affected by our"},{"speaker":"YS Chi","startTime":1279.17,"endTime":1283.19,"body":"exhibitions, to also comply?"},{"speaker":"Hugh Jones","startTime":1283.55,"endTime":1288.38,"body":"Yes. So we do expect"},{"speaker":"Hugh Jones","startTime":1283.55,"endTime":1288.38,"body":"the future will be completely"},{"speaker":"Hugh Jones","startTime":1288.38,"endTime":1292.22,"body":"offset. So that that means we"},{"speaker":"Hugh Jones","startTime":1288.38,"endTime":1292.22,"body":"need certainty that the visitors"},{"speaker":"Hugh Jones","startTime":1292.22,"endTime":1295.91,"body":"are offset and the exhibitors"},{"speaker":"Hugh Jones","startTime":1292.22,"endTime":1295.91,"body":"are offset, not only what"},{"speaker":"Hugh Jones","startTime":1295.91,"endTime":1298.52,"body":"happens at the show, and not"},{"speaker":"Hugh Jones","startTime":1295.91,"endTime":1298.52,"body":"only what happens within the"},{"speaker":"Hugh Jones","startTime":1298.52,"endTime":1302.12,"body":"walls of RX, all of it will"},{"speaker":"Hugh Jones","startTime":1298.52,"endTime":1302.12,"body":"eventually need to be offset,"},{"speaker":"Hugh Jones","startTime":1302.12,"endTime":1302.93,"body":"that is correct."},{"speaker":"YS Chi","startTime":1303.2,"endTime":1308.18,"body":"It's a formidable and"},{"speaker":"YS Chi","startTime":1303.2,"endTime":1308.18,"body":"very respectable goal to have"},{"speaker":"YS Chi","startTime":1308.18,"endTime":1313.4,"body":"set. And I was there myself at"},{"speaker":"YS Chi","startTime":1308.18,"endTime":1313.4,"body":"London Book Fair, where RX and"},{"speaker":"YS Chi","startTime":1313.43,"endTime":1318.02,"body":"Elsevier division had"},{"speaker":"YS Chi","startTime":1313.43,"endTime":1318.02,"body":"collaborated to measure the"},{"speaker":"YS Chi","startTime":1318.02,"endTime":1322.67,"body":"sustainability of the booth and"},{"speaker":"YS Chi","startTime":1318.02,"endTime":1322.67,"body":"what it took during this show."},{"speaker":"YS Chi","startTime":1322.67,"endTime":1325.91,"body":"And I was very impressed by the"},{"speaker":"YS Chi","startTime":1322.67,"endTime":1325.91,"body":"effort to try to measure it so"},{"speaker":"YS Chi","startTime":1325.91,"endTime":1329.18,"body":"that people can tell what it is"},{"speaker":"YS Chi","startTime":1325.91,"endTime":1329.18,"body":"that they need to improve."},{"speaker":"Hugh Jones","startTime":1329.21,"endTime":1331.76,"body":"Well, if you don't"},{"speaker":"Hugh Jones","startTime":1329.21,"endTime":1331.76,"body":"measure it, you can't solve for"},{"speaker":"Hugh Jones","startTime":1331.76,"endTime":1334.43,"body":"it, and if you do measure it,"},{"speaker":"Hugh Jones","startTime":1331.76,"endTime":1334.43,"body":"then you can charge for it and"},{"speaker":"Hugh Jones","startTime":1334.43,"endTime":1336.8,"body":"you can offset it or you can"},{"speaker":"Hugh Jones","startTime":1334.43,"endTime":1336.8,"body":"mitigate it at the beginning."},{"speaker":"Hugh Jones","startTime":1336.83,"endTime":1340.04,"body":"Right. So you got to be able to"},{"speaker":"Hugh Jones","startTime":1336.83,"endTime":1340.04,"body":"measure it or it doesn't really"},{"speaker":"Hugh Jones","startTime":1340.04,"endTime":1340.49,"body":"count."},{"speaker":"YS Chi","startTime":1341.42,"endTime":1344.09,"body":"Yeah. And we brought the"},{"speaker":"YS Chi","startTime":1341.42,"endTime":1344.09,"body":"mayor there, and he was"},{"speaker":"YS Chi","startTime":1344.09,"endTime":1347.9,"body":"obviously quite pleasantly"},{"speaker":"YS Chi","startTime":1344.09,"endTime":1347.9,"body":"surprised that this was going on"},{"speaker":"YS Chi","startTime":1347.9,"endTime":1352.55,"body":"already. One other thing that I"},{"speaker":"YS Chi","startTime":1347.9,"endTime":1352.55,"body":"do want to ask you before we"},{"speaker":"YS Chi","startTime":1352.55,"endTime":1356.06,"body":"have to go is a little more"},{"speaker":"YS Chi","startTime":1352.55,"endTime":1356.06,"body":"about you. Tell us a little bit"},{"speaker":"YS Chi","startTime":1356.06,"endTime":1361.61,"body":"about you because yes, you did"},{"speaker":"YS Chi","startTime":1356.06,"endTime":1361.61,"body":"join in 2011 into a RELX family"},{"speaker":"YS Chi","startTime":1361.61,"endTime":1365.51,"body":"business from your previous"},{"speaker":"YS Chi","startTime":1361.61,"endTime":1365.51,"body":"business. And then you made this"},{"speaker":"YS Chi","startTime":1365.54,"endTime":1369.17,"body":"significant pivot. But this is"},{"speaker":"YS Chi","startTime":1365.54,"endTime":1369.17,"body":"not your background, is it? I"},{"speaker":"YS Chi","startTime":1369.17,"endTime":1373.13,"body":"mean, your background of energy"},{"speaker":"YS Chi","startTime":1369.17,"endTime":1373.13,"body":"and enthusiasm hasn't changed,"},{"speaker":"YS Chi","startTime":1373.34,"endTime":1374.81,"body":"but the industry has!"},{"speaker":"Hugh Jones","startTime":1376.01,"endTime":1379.97,"body":"Yeah, that's a true"},{"speaker":"Hugh Jones","startTime":1376.01,"endTime":1379.97,"body":"statement. I didn't have a"},{"speaker":"Hugh Jones","startTime":1379.97,"endTime":1382.73,"body":"background in Exhibition's YS,"},{"speaker":"Hugh Jones","startTime":1379.97,"endTime":1382.73,"body":"that's true. My background was"},{"speaker":"Hugh Jones","startTime":1382.73,"endTime":1386.36,"body":"in software and data analytics."},{"speaker":"Hugh Jones","startTime":1382.73,"endTime":1386.36,"body":"And I used that in the Risk"},{"speaker":"Hugh Jones","startTime":1386.36,"endTime":1390.29,"body":"division, working for fine"},{"speaker":"Hugh Jones","startTime":1386.36,"endTime":1390.29,"body":"people like Mark Kelsey, and"},{"speaker":"Hugh Jones","startTime":1390.29,"endTime":1393.47,"body":"folks like that. And so I think"},{"speaker":"Hugh Jones","startTime":1390.29,"endTime":1393.47,"body":"that it was useful in that"},{"speaker":"Hugh Jones","startTime":1393.5,"endTime":1397.01,"body":"walking into an exhibitions play"},{"speaker":"Hugh Jones","startTime":1393.5,"endTime":1397.01,"body":"where we really didn't have a"},{"speaker":"Hugh Jones","startTime":1397.01,"endTime":1401.21,"body":"centre of excellence digitally,"},{"speaker":"Hugh Jones","startTime":1397.01,"endTime":1401.21,"body":"was to me a big, open playground"},{"speaker":"Hugh Jones","startTime":1401.21,"endTime":1404.99,"body":"of fun. Because I knew that the"},{"speaker":"Hugh Jones","startTime":1401.21,"endTime":1404.99,"body":"data was there to be captured"},{"speaker":"Hugh Jones","startTime":1404.99,"endTime":1409.13,"body":"and then harvested and then"},{"speaker":"Hugh Jones","startTime":1404.99,"endTime":1409.13,"body":"monetized and monetized because"},{"speaker":"Hugh Jones","startTime":1409.25,"endTime":1413.0,"body":"if harvested well, we can create"},{"speaker":"Hugh Jones","startTime":1409.25,"endTime":1413.0,"body":"more value for our customers. I"},{"speaker":"Hugh Jones","startTime":1413.0,"endTime":1416.6,"body":"knew how the movie was going to"},{"speaker":"Hugh Jones","startTime":1413.0,"endTime":1416.6,"body":"end. And so for me, I didn't"},{"speaker":"Hugh Jones","startTime":1416.6,"endTime":1419.18,"body":"know what to do if the fire"},{"speaker":"Hugh Jones","startTime":1416.6,"endTime":1419.18,"body":"department showed up and said,"},{"speaker":"Hugh Jones","startTime":1419.21,"endTime":1422.27,"body":"\"we're gonna shut you down\". I"},{"speaker":"Hugh Jones","startTime":1419.21,"endTime":1422.27,"body":"didn't know that. But I could"},{"speaker":"Hugh Jones","startTime":1422.27,"endTime":1426.29,"body":"learn that by the great people"},{"speaker":"Hugh Jones","startTime":1422.27,"endTime":1426.29,"body":"around me. But I did know what"},{"speaker":"Hugh Jones","startTime":1426.29,"endTime":1431.45,"body":"to do about data and software,"},{"speaker":"Hugh Jones","startTime":1426.29,"endTime":1431.45,"body":"security, privacy, all that sort"},{"speaker":"Hugh Jones","startTime":1431.45,"endTime":1434.84,"body":"of stuff, right. And so I could"},{"speaker":"Hugh Jones","startTime":1431.45,"endTime":1434.84,"body":"use what I knew. And I could"},{"speaker":"Hugh Jones","startTime":1434.84,"endTime":1437.63,"body":"lean on my good friends here."},{"speaker":"Hugh Jones","startTime":1434.84,"endTime":1437.63,"body":"And they taught me what they"},{"speaker":"Hugh Jones","startTime":1437.63,"endTime":1440.72,"body":"knew. And then we kind of"},{"speaker":"Hugh Jones","startTime":1437.63,"endTime":1440.72,"body":"created a big team together. And"},{"speaker":"Hugh Jones","startTime":1440.84,"endTime":1445.94,"body":"I must tell you, that any show,"},{"speaker":"Hugh Jones","startTime":1440.84,"endTime":1445.94,"body":"any show, it doesn't matter."},{"speaker":"Hugh Jones","startTime":1445.97,"endTime":1449.87,"body":"Every show is inherently"},{"speaker":"Hugh Jones","startTime":1445.97,"endTime":1449.87,"body":"fascinating, if you take the"},{"speaker":"Hugh Jones","startTime":1449.87,"endTime":1453.32,"body":"time to learn the business. I"},{"speaker":"Hugh Jones","startTime":1449.87,"endTime":1453.32,"body":"bet you YS I could bring you to"},{"speaker":"Hugh Jones","startTime":1453.32,"endTime":1456.35,"body":"a cosmetics ingredients show."},{"speaker":"Hugh Jones","startTime":1453.32,"endTime":1456.35,"body":"And you'd find that as"},{"speaker":"Hugh Jones","startTime":1456.35,"endTime":1459.95,"body":"fascinating as a plumbing show,"},{"speaker":"Hugh Jones","startTime":1456.35,"endTime":1459.95,"body":"or as fascinating as of course,"},{"speaker":"Hugh Jones","startTime":1459.95,"endTime":1463.31,"body":"a monster comic con or real"},{"speaker":"Hugh Jones","startTime":1459.95,"endTime":1463.31,"body":"estate show. They're all"},{"speaker":"Hugh Jones","startTime":1463.34,"endTime":1467.51,"body":"fascinating because the people"},{"speaker":"Hugh Jones","startTime":1463.34,"endTime":1467.51,"body":"who go - you are solving their"},{"speaker":"Hugh Jones","startTime":1467.51,"endTime":1470.54,"body":"issues, and you can see it on"},{"speaker":"Hugh Jones","startTime":1467.51,"endTime":1470.54,"body":"their faces as they walk in the"},{"speaker":"YS Chi","startTime":1469.01,"endTime":1472.4,"body":"I have been to a variety"},{"speaker":"YS Chi","startTime":1469.01,"endTime":1472.4,"body":"of your shows, and I'm impressed"},{"speaker":"YS Chi","startTime":1470.54,"endTime":1470.87,"body":"door."},{"speaker":"YS Chi","startTime":1472.43,"endTime":1476.0,"body":"not just by the operational"},{"speaker":"YS Chi","startTime":1472.43,"endTime":1476.0,"body":"excellence but also by just how"},{"speaker":"YS Chi","startTime":1476.0,"endTime":1480.47,"body":"much you help the industry. Like"},{"speaker":"YS Chi","startTime":1476.0,"endTime":1480.47,"body":"you said, consolidate, come"},{"speaker":"YS Chi","startTime":1480.47,"endTime":1484.43,"body":"together and get a lot of things"},{"speaker":"YS Chi","startTime":1480.47,"endTime":1484.43,"body":"done very efficiently in a"},{"speaker":"YS Chi","startTime":1484.61,"endTime":1486.44,"body":"matter of one to three days."},{"speaker":"Hugh Jones","startTime":1486.86,"endTime":1489.47,"body":"There are people who"},{"speaker":"Hugh Jones","startTime":1486.86,"endTime":1489.47,"body":"wait an entire year, sometimes"},{"speaker":"Hugh Jones","startTime":1489.47,"endTime":1493.04,"body":"two years for those four days"},{"speaker":"Hugh Jones","startTime":1489.47,"endTime":1493.04,"body":"YS, and when, during COVID we"},{"speaker":"Hugh Jones","startTime":1493.04,"endTime":1495.95,"body":"had to cancel a show, like"},{"speaker":"Hugh Jones","startTime":1493.04,"endTime":1495.95,"body":"sometimes I would get a call"},{"speaker":"Hugh Jones","startTime":1496.01,"endTime":1499.07,"body":"saying you must cancel the show."},{"speaker":"Hugh Jones","startTime":1496.01,"endTime":1499.07,"body":"It's too dangerous or we can't"},{"speaker":"Hugh Jones","startTime":1499.07,"endTime":1502.58,"body":"make it and I'd have four"},{"speaker":"Hugh Jones","startTime":1499.07,"endTime":1502.58,"body":"exhibitors begging me to keep"},{"speaker":"Hugh Jones","startTime":1502.58,"endTime":1503.21,"body":"the show on."},{"speaker":"YS Chi","startTime":1504.11,"endTime":1505.01,"body":"I'm not surprised"},{"speaker":"Hugh Jones","startTime":1505.31,"endTime":1508.16,"body":"...with tears, with"},{"speaker":"Hugh Jones","startTime":1505.31,"endTime":1508.16,"body":"quivering voices \"you must keep"},{"speaker":"Hugh Jones","startTime":1508.16,"endTime":1508.76,"body":"the show on\"."},{"speaker":"YS Chi","startTime":1509.06,"endTime":1512.09,"body":"So can I ask? Could"},{"speaker":"YS Chi","startTime":1509.06,"endTime":1512.09,"body":"there be another curveball"},{"speaker":"YS Chi","startTime":1512.09,"endTime":1514.55,"body":"thrown at the exhibition"},{"speaker":"YS Chi","startTime":1512.09,"endTime":1514.55,"body":"business in RX?"},{"speaker":"Hugh Jones","startTime":1514.55,"endTime":1517.1,"body":"There will always be"},{"speaker":"Hugh Jones","startTime":1514.55,"endTime":1517.1,"body":"curveballs thrown. We are in the"},{"speaker":"Hugh Jones","startTime":1517.16,"endTime":1519.98,"body":"exhibitions world all over the"},{"speaker":"Hugh Jones","startTime":1517.16,"endTime":1519.98,"body":"world, there will be cultural"},{"speaker":"Hugh Jones","startTime":1519.98,"endTime":1522.41,"body":"disputes, there will be"},{"speaker":"Hugh Jones","startTime":1519.98,"endTime":1522.41,"body":"conflicts, there will be"},{"speaker":"Hugh Jones","startTime":1522.41,"endTime":1525.59,"body":"tsunamis, there will be all"},{"speaker":"Hugh Jones","startTime":1522.41,"endTime":1525.59,"body":"sorts of things. Hopefully, it"},{"speaker":"Hugh Jones","startTime":1525.59,"endTime":1530.0,"body":"doesn't happen on a pandemic"},{"speaker":"Hugh Jones","startTime":1525.59,"endTime":1530.0,"body":"type stage. But every single"},{"speaker":"Hugh Jones","startTime":1530.0,"endTime":1532.97,"body":"year, we will have some shows"},{"speaker":"Hugh Jones","startTime":1530.0,"endTime":1532.97,"body":"that have to pivot or we will"},{"speaker":"Hugh Jones","startTime":1532.97,"endTime":1536.18,"body":"have a strike. Strikes happen"},{"speaker":"Hugh Jones","startTime":1532.97,"endTime":1536.18,"body":"all over the world. And we have"},{"speaker":"Hugh Jones","startTime":1536.18,"endTime":1539.51,"body":"to deal with.... like, I"},{"speaker":"Hugh Jones","startTime":1536.18,"endTime":1539.51,"body":"remember, my president of France"},{"speaker":"Hugh Jones","startTime":1539.51,"endTime":1543.44,"body":"had to organise 150 buses in 24"},{"speaker":"Hugh Jones","startTime":1539.51,"endTime":1543.44,"body":"hours to get people from one"},{"speaker":"Hugh Jones","startTime":1543.44,"endTime":1547.07,"body":"part of the city to another part"},{"speaker":"Hugh Jones","startTime":1543.44,"endTime":1547.07,"body":"of the city. That's scoop of"},{"speaker":"Hugh Jones","startTime":1547.07,"endTime":1550.7,"body":"chocolate, scoop of vanilla for"},{"speaker":"Hugh Jones","startTime":1547.07,"endTime":1550.7,"body":"us YS, no big deal. You roll"},{"speaker":"Hugh Jones","startTime":1550.7,"endTime":1552.2,"body":"with it, man, you just roll with"},{"speaker":"Hugh Jones","startTime":1550.7,"endTime":1552.2,"body":"it."},{"speaker":"YS Chi","startTime":1552.53,"endTime":1557.78,"body":"Yeah. Would you care to"},{"speaker":"YS Chi","startTime":1552.53,"endTime":1557.78,"body":"predict a couple of interesting"},{"speaker":"YS Chi","startTime":1557.78,"endTime":1563.54,"body":"changes that you can see in the"},{"speaker":"YS Chi","startTime":1557.78,"endTime":1563.54,"body":"exhibition business for the next"},{"speaker":"YS Chi","startTime":1563.54,"endTime":1564.62,"body":"five to 10 years?"},{"speaker":"Hugh Jones","startTime":1564.81,"endTime":1568.83,"body":"Sure. Fewer people"},{"speaker":"Hugh Jones","startTime":1564.81,"endTime":1568.83,"body":"will go to the exhibitions, but"},{"speaker":"Hugh Jones","startTime":1568.83,"endTime":1572.34,"body":"more people will have bigger"},{"speaker":"Hugh Jones","startTime":1568.83,"endTime":1572.34,"body":"buying power. So what I mean by"},{"speaker":"Hugh Jones","startTime":1572.34,"endTime":1576.36,"body":"that is because of ESG conflicts"},{"speaker":"Hugh Jones","startTime":1572.34,"endTime":1576.36,"body":"and carbon footprints and"},{"speaker":"Hugh Jones","startTime":1576.39,"endTime":1580.17,"body":"tightening spend on business"},{"speaker":"Hugh Jones","startTime":1576.39,"endTime":1580.17,"body":"travel, the idea of business"},{"speaker":"Hugh Jones","startTime":1580.17,"endTime":1583.23,"body":"tourism - \"you get to do this"},{"speaker":"Hugh Jones","startTime":1580.17,"endTime":1583.23,"body":"job, if you do it well, you get"},{"speaker":"Hugh Jones","startTime":1583.23,"endTime":1586.77,"body":"to go to the fun trade show\","},{"speaker":"Hugh Jones","startTime":1583.23,"endTime":1586.77,"body":"that will probably die out. More"},{"speaker":"Hugh Jones","startTime":1586.77,"endTime":1588.84,"body":"senior people will go to the"},{"speaker":"Hugh Jones","startTime":1586.77,"endTime":1588.84,"body":"trade shows and they'll be"},{"speaker":"Hugh Jones","startTime":1588.84,"endTime":1592.32,"body":"coming with very senior points"},{"speaker":"Hugh Jones","startTime":1588.84,"endTime":1592.32,"body":"of view to do big business. So"},{"speaker":"Hugh Jones","startTime":1592.32,"endTime":1595.8,"body":"you might not send 50 people to"},{"speaker":"Hugh Jones","startTime":1592.32,"endTime":1595.8,"body":"a trade show as a bit of a perk,"},{"speaker":"Hugh Jones","startTime":1595.86,"endTime":1599.91,"body":"you might send 10. Seeing full"},{"speaker":"Hugh Jones","startTime":1595.86,"endTime":1599.91,"body":"trade shows and not able to see"},{"speaker":"Hugh Jones","startTime":1599.91,"endTime":1602.91,"body":"what used to be carpet beneath"},{"speaker":"Hugh Jones","startTime":1599.91,"endTime":1602.91,"body":"their feet is no longer a good"},{"speaker":"Hugh Jones","startTime":1602.91,"endTime":1607.08,"body":"barometer of a good trade show."},{"speaker":"Hugh Jones","startTime":1602.91,"endTime":1607.08,"body":"A good trade show's barometer is"},{"speaker":"Hugh Jones","startTime":1607.29,"endTime":1610.98,"body":"not how many square metres an"},{"speaker":"Hugh Jones","startTime":1607.29,"endTime":1610.98,"body":"exhibitor takes. The barometer"},{"speaker":"Hugh Jones","startTime":1610.98,"endTime":1614.22,"body":"is how much business is done,"},{"speaker":"Hugh Jones","startTime":1610.98,"endTime":1614.22,"body":"there will still be fun and"},{"speaker":"Hugh Jones","startTime":1614.22,"endTime":1617.76,"body":"networking and all that sort of"},{"speaker":"Hugh Jones","startTime":1614.22,"endTime":1617.76,"body":"stuff. But that will change, the"},{"speaker":"Hugh Jones","startTime":1617.76,"endTime":1620.76,"body":"face of trade shows will change"},{"speaker":"Hugh Jones","startTime":1617.76,"endTime":1620.76,"body":"to be a more serious place where"},{"speaker":"Hugh Jones","startTime":1620.76,"endTime":1623.52,"body":"business is done. That's for"},{"speaker":"Hugh Jones","startTime":1620.76,"endTime":1623.52,"body":"sure true. The other is that"},{"speaker":"Hugh Jones","startTime":1623.61,"endTime":1628.05,"body":"trade shows will take more, more"},{"speaker":"Hugh Jones","startTime":1623.61,"endTime":1628.05,"body":"risks to show industries, what"},{"speaker":"Hugh Jones","startTime":1628.05,"endTime":1635.4,"body":"lies ahead, whether it's AI or"},{"speaker":"Hugh Jones","startTime":1628.05,"endTime":1635.4,"body":"ESG. It will be our duty to lead"},{"speaker":"Hugh Jones","startTime":1635.4,"endTime":1640.2,"body":"the industries to say, what is"},{"speaker":"Hugh Jones","startTime":1635.4,"endTime":1640.2,"body":"new in hospital technology for"},{"speaker":"Hugh Jones","startTime":1640.2,"endTime":1644.25,"body":"hospitals of the future, or gems"},{"speaker":"Hugh Jones","startTime":1640.2,"endTime":1644.25,"body":"with lab gems, or whatever it"},{"speaker":"Hugh Jones","startTime":1644.25,"endTime":1647.49,"body":"happens to be. It's our duty as"},{"speaker":"Hugh Jones","startTime":1644.25,"endTime":1647.49,"body":"a trade show not to put on the"},{"speaker":"Hugh Jones","startTime":1647.49,"endTime":1651.87,"body":"same old show every single year,"},{"speaker":"Hugh Jones","startTime":1647.49,"endTime":1651.87,"body":"but to place the bets and show"},{"speaker":"Hugh Jones","startTime":1651.87,"endTime":1655.32,"body":"the industry what's coming,"},{"speaker":"Hugh Jones","startTime":1651.87,"endTime":1655.32,"body":"what's new, what should we pay"},{"speaker":"Hugh Jones","startTime":1655.32,"endTime":1658.65,"body":"attention to. And that is our"},{"speaker":"Hugh Jones","startTime":1655.32,"endTime":1658.65,"body":"duty. That is how we build their"},{"speaker":"Hugh Jones","startTime":1658.65,"endTime":1659.31,"body":"businesses."},{"speaker":"YS Chi","startTime":1659.49,"endTime":1662.4,"body":"Sounds like that was how"},{"speaker":"YS Chi","startTime":1659.49,"endTime":1662.4,"body":"the RX business was originally"},{"speaker":"YS Chi","startTime":1662.4,"endTime":1665.22,"body":"built too with that kind of"},{"speaker":"YS Chi","startTime":1662.4,"endTime":1665.22,"body":"leadership - thought leadership"},{"speaker":"YS Chi","startTime":1665.25,"endTime":1667.89,"body":"- of the very specific vertical"},{"speaker":"YS Chi","startTime":1665.25,"endTime":1667.89,"body":"sectors?"},{"speaker":"Hugh Jones","startTime":1668.19,"endTime":1671.1,"body":"All of us stand upon"},{"speaker":"Hugh Jones","startTime":1668.19,"endTime":1671.1,"body":"the shoulders of people who went"},{"speaker":"Hugh Jones","startTime":1671.1,"endTime":1673.59,"body":"before and thank goodness they"},{"speaker":"Hugh Jones","startTime":1671.1,"endTime":1673.59,"body":"did. And we are all"},{"speaker":"Hugh Jones","startTime":1673.59,"endTime":1675.27,"body":"beneficiaries for it. All of us."},{"speaker":"YS Chi","startTime":1675.3,"endTime":1678.3,"body":"Well, I am grateful that"},{"speaker":"YS Chi","startTime":1675.3,"endTime":1678.3,"body":"you are at the helm of this"},{"speaker":"YS Chi","startTime":1678.3,"endTime":1681.87,"body":"business, because you started"},{"speaker":"YS Chi","startTime":1678.3,"endTime":1681.87,"body":"out our conversation with the"},{"speaker":"YS Chi","startTime":1681.87,"endTime":1686.94,"body":"word nightmare. And then"},{"speaker":"YS Chi","startTime":1681.87,"endTime":1686.94,"body":"switched to optimism. No wonder"},{"speaker":"YS Chi","startTime":1686.94,"endTime":1689.94,"body":"since you're talking about"},{"speaker":"YS Chi","startTime":1686.94,"endTime":1689.94,"body":"technology, you're talking about"},{"speaker":"YS Chi","startTime":1689.94,"endTime":1693.99,"body":"your team having tactical"},{"speaker":"YS Chi","startTime":1689.94,"endTime":1693.99,"body":"geniuses, and you know, taking"},{"speaker":"YS Chi","startTime":1694.02,"endTime":1698.61,"body":"more risks in leadership. I am"},{"speaker":"YS Chi","startTime":1694.02,"endTime":1698.61,"body":"so glad we had this conversation"},{"speaker":"YS Chi","startTime":1698.61,"endTime":1702.15,"body":"Hugh. Thank you so much for"},{"speaker":"YS Chi","startTime":1698.61,"endTime":1702.15,"body":"spending time with us today. And"},{"speaker":"YS Chi","startTime":1702.15,"endTime":1706.98,"body":"I can't wait to be at more of"},{"speaker":"YS Chi","startTime":1702.15,"endTime":1706.98,"body":"your shows and see these changes"},{"speaker":"YS Chi","startTime":1706.98,"endTime":1707.73,"body":"in effect."},{"speaker":"Hugh Jones","startTime":1708.09,"endTime":1710.34,"body":"And that's a good"},{"speaker":"Hugh Jones","startTime":1708.09,"endTime":1710.34,"body":"way to end YS, I'll tell you."},{"speaker":"Hugh Jones","startTime":1710.34,"endTime":1713.76,"body":"For anyone listening to this"},{"speaker":"Hugh Jones","startTime":1710.34,"endTime":1713.76,"body":"who's an employee of RELX. Come"},{"speaker":"Hugh Jones","startTime":1713.76,"endTime":1717.09,"body":"see a show. You know us we'd"},{"speaker":"Hugh Jones","startTime":1713.76,"endTime":1717.09,"body":"love to have you. Let us show"},{"speaker":"Hugh Jones","startTime":1717.09,"endTime":1720.27,"body":"you what we do. Let us put on a"},{"speaker":"Hugh Jones","startTime":1717.09,"endTime":1720.27,"body":"show and you enjoy."},{"speaker":"YS Chi","startTime":1720.81,"endTime":1724.44,"body":"And the team does put on"},{"speaker":"YS Chi","startTime":1720.81,"endTime":1724.44,"body":"quite a show. Thank you so much"},{"speaker":"YS Chi","startTime":1724.44,"endTime":1724.8,"body":"Hugh."},{"speaker":"Hugh Jones","startTime":1725.19,"endTime":1726.03,"body":"You bet YS."},{"speaker":"YS Chi","startTime":1727.98,"endTime":1730.44,"body":"Thank you to our"},{"speaker":"YS Chi","startTime":1727.98,"endTime":1730.44,"body":"listeners for tuning in. Don't"},{"speaker":"YS Chi","startTime":1730.44,"endTime":1733.53,"body":"forget to hit subscribe on your"},{"speaker":"YS Chi","startTime":1730.44,"endTime":1733.53,"body":"podcast app to get new episodes"},{"speaker":"YS Chi","startTime":1733.56,"endTime":1737.67,"body":"as soon as they're released. And"},{"speaker":"YS Chi","startTime":1733.56,"endTime":1737.67,"body":"thank you for listening. Please"},{"speaker":"YS Chi","startTime":1737.67,"endTime":1738.27,"body":"stay well."}]}