{"version":"1.0.0","segments":[{"speaker":"YS Chi","startTime":7.8,"endTime":12.48,"body":"Hello and welcome to an"},{"speaker":"YS Chi","startTime":7.8,"endTime":12.48,"body":"episode of RELX culture today."},{"speaker":"YS Chi","startTime":12.48,"endTime":16.5,"body":"I'm particularly excited about"},{"speaker":"YS Chi","startTime":12.48,"endTime":16.5,"body":"this topic because for RELX,"},{"speaker":"YS Chi","startTime":16.62,"endTime":22.8,"body":"culture is quite unique, and we"},{"speaker":"YS Chi","startTime":16.62,"endTime":22.8,"body":"are very intertwined in what we"},{"speaker":"YS Chi","startTime":22.8,"endTime":28.005,"body":"do - our purpose, our strategy,"},{"speaker":"YS Chi","startTime":22.8,"endTime":28.005,"body":"our value, our execution, all."},{"speaker":"YS Chi","startTime":28.365,"endTime":33.645,"body":"So today we have a guest who can"},{"speaker":"YS Chi","startTime":28.365,"endTime":33.645,"body":"talk about this with expertise,"},{"speaker":"YS Chi","startTime":33.705,"endTime":37.065,"body":"and that's Rose Thomson, our"},{"speaker":"YS Chi","startTime":33.705,"endTime":37.065,"body":"Chief Human Resource Officer."},{"speaker":"YS Chi","startTime":37.305,"endTime":37.965,"body":"Welcome Rose."},{"speaker":"Rose Thomson","startTime":37.965,"endTime":38.985,"body":"Thank you, YS."},{"speaker":"YS Chi","startTime":39.585,"endTime":42.345,"body":"Why don't we start by"},{"speaker":"YS Chi","startTime":39.585,"endTime":42.345,"body":"first introducing yourself a"},{"speaker":"YS Chi","startTime":42.345,"endTime":45.165,"body":"little bit of your background,"},{"speaker":"YS Chi","startTime":42.345,"endTime":45.165,"body":"personal and professional."},{"speaker":"Rose Thomson","startTime":45.465,"endTime":48.75,"body":"Sure. I'm Rose"},{"speaker":"Rose Thomson","startTime":45.465,"endTime":48.75,"body":"Thomson. I'm the Chief HR"},{"speaker":"Rose Thomson","startTime":48.75,"endTime":53.31,"body":"Officer for RELX. I've been here"},{"speaker":"Rose Thomson","startTime":48.75,"endTime":53.31,"body":"nearly four years now. My"},{"speaker":"Rose Thomson","startTime":53.43,"endTime":58.11,"body":"corporate career has spanned"},{"speaker":"Rose Thomson","startTime":53.43,"endTime":58.11,"body":"many decades now and in a"},{"speaker":"Rose Thomson","startTime":58.11,"endTime":61.89,"body":"variety of sectors. I've worked"},{"speaker":"Rose Thomson","startTime":58.11,"endTime":61.89,"body":"in technology, I've worked in"},{"speaker":"Rose Thomson","startTime":61.89,"endTime":66.15,"body":"media and entertainment. I've"},{"speaker":"Rose Thomson","startTime":61.89,"endTime":66.15,"body":"worked in financial services. So"},{"speaker":"Rose Thomson","startTime":66.15,"endTime":69.975,"body":"I've got a really broad"},{"speaker":"Rose Thomson","startTime":66.15,"endTime":69.975,"body":"background and seen a lot of"},{"speaker":"Rose Thomson","startTime":69.975,"endTime":73.395,"body":"things. I'm originally"},{"speaker":"Rose Thomson","startTime":69.975,"endTime":73.395,"body":"Australian, but I have lived"},{"speaker":"Rose Thomson","startTime":73.395,"endTime":77.775,"body":"here in London with my family"},{"speaker":"Rose Thomson","startTime":73.395,"endTime":77.775,"body":"for, well, coming up almost 20"},{"speaker":"Rose Thomson","startTime":77.775,"endTime":78.075,"body":"years now."},{"speaker":"YS Chi","startTime":78.075,"endTime":78.675,"body":"Really?"},{"speaker":"Rose Thomson","startTime":78.675,"endTime":80.235,"body":"Yes, and..."},{"speaker":"YS Chi","startTime":80.235,"endTime":81.975,"body":"You're not losing your"},{"speaker":"YS Chi","startTime":80.235,"endTime":81.975,"body":"accent. I hope not."},{"speaker":"Rose Thomson","startTime":81.975,"endTime":83.115,"body":"Proud of my"},{"speaker":"Rose Thomson","startTime":81.975,"endTime":83.115,"body":"accent."},{"speaker":"YS Chi","startTime":83.115,"endTime":83.475,"body":"Good."},{"speaker":"Rose Thomson","startTime":83.475,"endTime":88.215,"body":"Still eat"},{"speaker":"Rose Thomson","startTime":83.475,"endTime":88.215,"body":"Vegemite. And so I'm married to"},{"speaker":"Rose Thomson","startTime":88.215,"endTime":91.335,"body":"Mark. We've been married for 30"},{"speaker":"Rose Thomson","startTime":88.215,"endTime":91.335,"body":"years. I have two young adult"},{"speaker":"Rose Thomson","startTime":91.335,"endTime":94.26,"body":"children who are embarking on"},{"speaker":"Rose Thomson","startTime":91.335,"endTime":94.26,"body":"their own careers now, and it's"},{"speaker":"Rose Thomson","startTime":94.38,"endTime":95.52,"body":"a pleasure to watch them."},{"speaker":"YS Chi","startTime":95.58,"endTime":96.36,"body":"Empty nester."},{"speaker":"Rose Thomson","startTime":97.14,"endTime":98.1,"body":"Well no, they're"},{"speaker":"Rose Thomson","startTime":97.14,"endTime":98.1,"body":"back."},{"speaker":"YS Chi","startTime":98.1,"endTime":104.16,"body":"These days kids seem to"},{"speaker":"YS Chi","startTime":98.1,"endTime":104.16,"body":"want to stay longer. Yeah, well,"},{"speaker":"YS Chi","startTime":105.66,"endTime":110.16,"body":"so all these different sectors,"},{"speaker":"YS Chi","startTime":105.66,"endTime":110.16,"body":"but always in talent."},{"speaker":"Rose Thomson","startTime":110.82,"endTime":114.06,"body":"No, actually, I"},{"speaker":"Rose Thomson","startTime":110.82,"endTime":114.06,"body":"started my career in product"},{"speaker":"Rose Thomson","startTime":114.06,"endTime":115.5,"body":"planning and product analysis."},{"speaker":"YS Chi","startTime":115.5,"endTime":116.1,"body":"There you go."},{"speaker":"Rose Thomson","startTime":116.1,"endTime":120.465,"body":"For a very large"},{"speaker":"Rose Thomson","startTime":116.1,"endTime":120.465,"body":"technology company, and I was"},{"speaker":"Rose Thomson","startTime":120.465,"endTime":126.285,"body":"always drawn to the things that"},{"speaker":"Rose Thomson","startTime":120.465,"endTime":126.285,"body":"HR were doing. I think it makes"},{"speaker":"Rose Thomson","startTime":126.285,"endTime":128.685,"body":"me a very interesting HR"},{"speaker":"Rose Thomson","startTime":126.285,"endTime":128.685,"body":"practitioner, because I've had"},{"speaker":"Rose Thomson","startTime":128.685,"endTime":133.245,"body":"that experience in the line."},{"speaker":"Rose Thomson","startTime":128.685,"endTime":133.245,"body":"I've relied on HR to help me."},{"speaker":"Rose Thomson","startTime":133.785,"endTime":137.505,"body":"The reason I moved into HR is"},{"speaker":"Rose Thomson","startTime":133.785,"endTime":137.505,"body":"actually because I saw something"},{"speaker":"Rose Thomson","startTime":137.505,"endTime":141.105,"body":"done that I just thought was"},{"speaker":"Rose Thomson","startTime":137.505,"endTime":141.105,"body":"terrible. I thought I could do"},{"speaker":"Rose Thomson","startTime":141.105,"endTime":145.71,"body":"that better, so I embarked on my"},{"speaker":"Rose Thomson","startTime":141.105,"endTime":145.71,"body":"HR journey a long time ago. But"},{"speaker":"Rose Thomson","startTime":146.43,"endTime":148.71,"body":"I'm very humbled by the"},{"speaker":"Rose Thomson","startTime":146.43,"endTime":148.71,"body":"responsibility and"},{"speaker":"Rose Thomson","startTime":148.71,"endTime":153.45,"body":"accountability I have for our"},{"speaker":"Rose Thomson","startTime":148.71,"endTime":153.45,"body":"nearly 37,000 employees, making"},{"speaker":"Rose Thomson","startTime":153.45,"endTime":156.57,"body":"sure that they have the skills"},{"speaker":"Rose Thomson","startTime":153.45,"endTime":156.57,"body":"and experiences they need for"},{"speaker":"Rose Thomson","startTime":156.57,"endTime":159.87,"body":"their careers. That we're"},{"speaker":"Rose Thomson","startTime":156.57,"endTime":159.87,"body":"looking after them well, and"},{"speaker":"Rose Thomson","startTime":159.87,"endTime":162.57,"body":"that, we're able to be in a"},{"speaker":"Rose Thomson","startTime":159.87,"endTime":162.57,"body":"position where we're supporting"},{"speaker":"Rose Thomson","startTime":162.57,"endTime":167.43,"body":"our customers in the right way."},{"speaker":"Rose Thomson","startTime":162.57,"endTime":167.43,"body":"I find that very humbling and a"},{"speaker":"Rose Thomson","startTime":167.43,"endTime":169.335,"body":"real pleasure to be able to play"},{"speaker":"Rose Thomson","startTime":167.43,"endTime":169.335,"body":"in that space."},{"speaker":"YS Chi","startTime":169.395,"endTime":172.455,"body":"It is a pleasure,"},{"speaker":"YS Chi","startTime":169.395,"endTime":172.455,"body":"particularly because we have"},{"speaker":"YS Chi","startTime":172.455,"endTime":175.215,"body":"this very unique corporate"},{"speaker":"YS Chi","startTime":172.455,"endTime":175.215,"body":"culture. But before you go into"},{"speaker":"YS Chi","startTime":175.215,"endTime":180.375,"body":"that, I do want to remark that"},{"speaker":"YS Chi","startTime":175.215,"endTime":180.375,"body":"in my five different sector"},{"speaker":"YS Chi","startTime":180.375,"endTime":186.315,"body":"careers, the best human resource"},{"speaker":"YS Chi","startTime":180.375,"endTime":186.315,"body":"leaders have always been"},{"speaker":"YS Chi","startTime":186.375,"endTime":191.04,"body":"frontline people that have moved"},{"speaker":"YS Chi","startTime":186.375,"endTime":191.04,"body":"into HR, and learn the mechanics"},{"speaker":"YS Chi","startTime":191.04,"endTime":195.06,"body":"of HR. But really understood the"},{"speaker":"YS Chi","startTime":191.04,"endTime":195.06,"body":"business, understood the people"},{"speaker":"YS Chi","startTime":195.0,"endTime":218.025,"body":"Exactly."},{"speaker":"YS Chi","startTime":195.18,"endTime":195.66,"body":"involved."},{"speaker":"Rose Thomson","startTime":195.659,"endTime":198.888,"body":"HR can't sit on"},{"speaker":"Rose Thomson","startTime":195.659,"endTime":198.888,"body":"the side. You have to understand"},{"speaker":"Rose Thomson","startTime":198.955,"endTime":202.588,"body":"the business. You have to"},{"speaker":"Rose Thomson","startTime":198.955,"endTime":202.588,"body":"understand our products. You"},{"speaker":"Rose Thomson","startTime":202.655,"endTime":206.558,"body":"have to understand what the"},{"speaker":"Rose Thomson","startTime":202.655,"endTime":206.558,"body":"strategies are so that you can"},{"speaker":"Rose Thomson","startTime":206.625,"endTime":210.998,"body":"actually help businesses achieve"},{"speaker":"Rose Thomson","startTime":206.625,"endTime":210.998,"body":"their goals from the inside out."},{"speaker":"Rose Thomson","startTime":211.065,"endTime":215.169,"body":"And for me, being in HR, I'm a"},{"speaker":"Rose Thomson","startTime":211.065,"endTime":215.169,"body":"business leader who happens to"},{"speaker":"Rose Thomson","startTime":215.236,"endTime":219.408,"body":"specialise in HR. I'm not HR,"},{"speaker":"Rose Thomson","startTime":215.236,"endTime":219.408,"body":"what I call HR, fluff and stuff."},{"speaker":"Rose Thomson","startTime":218.025,"endTime":244.47,"body":"...and that is"},{"speaker":"Rose Thomson","startTime":218.025,"endTime":244.47,"body":"what the HR function at RELX is"},{"speaker":"Rose Thomson","startTime":219.475,"endTime":223.041,"body":"I think HR functions,"},{"speaker":"Rose Thomson","startTime":219.475,"endTime":223.041,"body":"particularly over the last five"},{"speaker":"Rose Thomson","startTime":223.108,"endTime":226.741,"body":"years or so, are really"},{"speaker":"Rose Thomson","startTime":223.108,"endTime":226.741,"body":"changing, and they're now much"},{"speaker":"Rose Thomson","startTime":226.808,"endTime":230.509,"body":"more seen as a much more"},{"speaker":"Rose Thomson","startTime":226.808,"endTime":230.509,"body":"strategic function who can add"},{"speaker":"Rose Thomson","startTime":230.576,"endTime":234.68,"body":"value in really important ways."},{"speaker":"Rose Thomson","startTime":230.576,"endTime":234.68,"body":"So for me, I look at HR and I"},{"speaker":"Rose Thomson","startTime":234.747,"endTime":238.918,"body":"think my contribution is driving"},{"speaker":"Rose Thomson","startTime":234.747,"endTime":238.918,"body":"competitive advantage through"},{"speaker":"Rose Thomson","startTime":238.986,"endTime":240.399,"body":"talent and culture..."},{"speaker":"Rose Thomson","startTime":244.47,"endTime":245.13,"body":"driven to do."},{"speaker":"YS Chi","startTime":245.19,"endTime":248.25,"body":"Yeah, exactly. At the"},{"speaker":"YS Chi","startTime":245.19,"endTime":248.25,"body":"end of the day today, it is a"},{"speaker":"YS Chi","startTime":248.25,"endTime":252.45,"body":"fight of talent, fight of"},{"speaker":"YS Chi","startTime":248.25,"endTime":252.45,"body":"capability of human beings"},{"speaker":"YS Chi","startTime":252.57,"endTime":254.37,"body":"inside an organisation like"},{"speaker":"YS Chi","startTime":252.57,"endTime":254.37,"body":"ours."},{"speaker":"Rose Thomson","startTime":254.37,"endTime":254.91,"body":"Exactly."},{"speaker":"YS Chi","startTime":254.91,"endTime":260.07,"body":"Yeah. So let's jump into"},{"speaker":"YS Chi","startTime":254.91,"endTime":260.07,"body":"culture. What's the easiest way"},{"speaker":"YS Chi","startTime":260.07,"endTime":263.19,"body":"you can describe, when you go to"},{"speaker":"YS Chi","startTime":260.07,"endTime":263.19,"body":"a friend's house for a cocktail"},{"speaker":"YS Chi","startTime":263.19,"endTime":267.255,"body":"party and talk about - RELX, has"},{"speaker":"YS Chi","startTime":263.19,"endTime":267.255,"body":"this kind of culture."},{"speaker":"Rose Thomson","startTime":269.46,"endTime":271.74,"body":"Let me answer that"},{"speaker":"Rose Thomson","startTime":269.46,"endTime":271.74,"body":"by saying the way I think about"},{"speaker":"Rose Thomson","startTime":271.74,"endTime":275.04,"body":"culture. I have two definitions"},{"speaker":"Rose Thomson","startTime":271.74,"endTime":275.04,"body":"when I think about culture. The"},{"speaker":"Rose Thomson","startTime":275.04,"endTime":278.88,"body":"first one is, culture is what"},{"speaker":"Rose Thomson","startTime":275.04,"endTime":278.88,"body":"you see and experience around"},{"speaker":"Rose Thomson","startTime":278.88,"endTime":283.26,"body":"you every day. And so by that, I"},{"speaker":"Rose Thomson","startTime":278.88,"endTime":283.26,"body":"mean the influence of your"},{"speaker":"Rose Thomson","startTime":283.26,"endTime":286.14,"body":"manager is the number one thing"},{"speaker":"Rose Thomson","startTime":283.26,"endTime":286.14,"body":"on how you experience the"},{"speaker":"Rose Thomson","startTime":286.14,"endTime":289.86,"body":"culture in the organisation. The"},{"speaker":"Rose Thomson","startTime":286.14,"endTime":289.86,"body":"second way I think about culture"},{"speaker":"Rose Thomson","startTime":289.86,"endTime":294.465,"body":"is that it is the defining"},{"speaker":"Rose Thomson","startTime":289.86,"endTime":294.465,"body":"characteristics of the"},{"speaker":"Rose Thomson","startTime":294.465,"endTime":299.025,"body":"organisation, and that's at a"},{"speaker":"Rose Thomson","startTime":294.465,"endTime":299.025,"body":"macro level. I think at RELX,"},{"speaker":"Rose Thomson","startTime":299.505,"endTime":303.465,"body":"the way I would talk about RELX"},{"speaker":"Rose Thomson","startTime":299.505,"endTime":303.465,"body":"at a cocktail party is very much"},{"speaker":"Rose Thomson","startTime":303.465,"endTime":308.265,"body":"around, we are quite unique in"},{"speaker":"Rose Thomson","startTime":303.465,"endTime":308.265,"body":"as much as we have articulated"},{"speaker":"Rose Thomson","startTime":308.325,"endTime":311.805,"body":"what we expect our culture to"},{"speaker":"Rose Thomson","startTime":308.325,"endTime":311.805,"body":"be, so we're very clear. There's"},{"speaker":"Rose Thomson","startTime":311.805,"endTime":316.77,"body":"no ambiguity about how we're"},{"speaker":"Rose Thomson","startTime":311.805,"endTime":316.77,"body":"expecting our leaders to behave,"},{"speaker":"Rose Thomson","startTime":316.83,"endTime":320.55,"body":"our managers to behave, and our"},{"speaker":"Rose Thomson","startTime":316.83,"endTime":320.55,"body":"employees to behave, and that"},{"speaker":"Rose Thomson","startTime":321.51,"endTime":327.09,"body":"behaviour is what culture is"},{"speaker":"Rose Thomson","startTime":321.51,"endTime":327.09,"body":"about. The other cliche that is"},{"speaker":"Rose Thomson","startTime":327.09,"endTime":333.21,"body":"used about culture, which I"},{"speaker":"Rose Thomson","startTime":327.09,"endTime":333.21,"body":"quite like actually, is culture"},{"speaker":"Rose Thomson","startTime":333.21,"endTime":335.31,"body":"is the behaviours that you're"},{"speaker":"Rose Thomson","startTime":333.21,"endTime":335.31,"body":"prepared to tolerate."},{"speaker":"YS Chi","startTime":336.87,"endTime":341.055,"body":"Behaviour that you're"},{"speaker":"YS Chi","startTime":336.87,"endTime":341.055,"body":"prepared to tolerate. Okay, so"},{"speaker":"YS Chi","startTime":341.055,"endTime":343.815,"body":"you're saying that culture is"},{"speaker":"YS Chi","startTime":341.055,"endTime":343.815,"body":"really not about slogans."},{"speaker":"YS Chi","startTime":344.115,"endTime":347.655,"body":"Culture is about how we actually"},{"speaker":"YS Chi","startTime":344.115,"endTime":347.655,"body":"do things."},{"speaker":"Rose Thomson","startTime":347.835,"endTime":349.935,"body":"I think there are"},{"speaker":"Rose Thomson","startTime":347.835,"endTime":349.935,"body":"many companies who talk about"},{"speaker":"Rose Thomson","startTime":349.935,"endTime":354.975,"body":"having cultures driven by"},{"speaker":"Rose Thomson","startTime":349.935,"endTime":354.975,"body":"values, respect, integrity, etc,"},{"speaker":"Rose Thomson","startTime":354.975,"endTime":358.095,"body":"etc, honesty. I mean,"},{"speaker":"Rose Thomson","startTime":354.975,"endTime":358.095,"body":"personally, if you have to write"},{"speaker":"Rose Thomson","startTime":358.095,"endTime":364.74,"body":"down honesty as a value, I think"},{"speaker":"Rose Thomson","startTime":358.095,"endTime":364.74,"body":"you've got a problem. But for"},{"speaker":"Rose Thomson","startTime":364.74,"endTime":370.02,"body":"me, it's what you experience on"},{"speaker":"Rose Thomson","startTime":364.74,"endTime":370.02,"body":"a daily basis. And that will"},{"speaker":"Rose Thomson","startTime":370.02,"endTime":373.5,"body":"differ, even within RELX that"},{"speaker":"Rose Thomson","startTime":370.02,"endTime":373.5,"body":"differs. We have a very broad"},{"speaker":"Rose Thomson","startTime":373.5,"endTime":377.1,"body":"geographical footprint. Culture"},{"speaker":"Rose Thomson","startTime":373.5,"endTime":377.1,"body":"of countries plays a very big"},{"speaker":"Rose Thomson","startTime":377.16,"endTime":377.88,"body":"difference in..."},{"speaker":"YS Chi","startTime":377.94,"endTime":378.48,"body":"I hope so"},{"speaker":"Rose Thomson","startTime":378.015,"endTime":380.596,"body":"...how people"},{"speaker":"Rose Thomson","startTime":378.015,"endTime":380.596,"body":"experience their daily job."},{"speaker":"Rose Thomson","startTime":380.659,"endTime":384.688,"body":"Managers influence that culture"},{"speaker":"Rose Thomson","startTime":380.659,"endTime":384.688,"body":"we have. We have great managers,"},{"speaker":"Rose Thomson","startTime":384.75,"endTime":388.276,"body":"and we have managers who are"},{"speaker":"Rose Thomson","startTime":384.75,"endTime":388.276,"body":"still learning, and so they"},{"speaker":"Rose Thomson","startTime":388.339,"endTime":392.242,"body":"influence the culture as well."},{"speaker":"Rose Thomson","startTime":388.339,"endTime":392.242,"body":"We can at the macro level, at a"},{"speaker":"Rose Thomson","startTime":392.305,"endTime":396.271,"body":"RELX level, talk about what we"},{"speaker":"Rose Thomson","startTime":392.305,"endTime":396.271,"body":"expect our culture to be and the"},{"speaker":"Rose Thomson","startTime":396.334,"endTime":399.796,"body":"way that we expect people to"},{"speaker":"Rose Thomson","startTime":396.334,"endTime":399.796,"body":"behave. And then how do we"},{"speaker":"Rose Thomson","startTime":399.859,"endTime":403.322,"body":"translate that down into teams?"},{"speaker":"Rose Thomson","startTime":399.859,"endTime":403.322,"body":"Because that's where it"},{"speaker":"Rose Thomson","startTime":403.385,"endTime":406.847,"body":"actually, that's where the"},{"speaker":"Rose Thomson","startTime":403.385,"endTime":406.847,"body":"rubber hits the road. That's"},{"speaker":"Rose Thomson","startTime":406.91,"endTime":410.876,"body":"where culture becomes real, and"},{"speaker":"Rose Thomson","startTime":406.91,"endTime":410.876,"body":"that's where we can potentially"},{"speaker":"Rose Thomson","startTime":410.939,"endTime":414.779,"body":"have a disconnect between what"},{"speaker":"Rose Thomson","startTime":410.939,"endTime":414.779,"body":"we say our culture is and what"},{"speaker":"Rose Thomson","startTime":414.842,"endTime":418.556,"body":"it actually feels like for"},{"speaker":"Rose Thomson","startTime":414.842,"endTime":418.556,"body":"people on the ground. And making"},{"speaker":"Rose Thomson","startTime":418.619,"endTime":422.459,"body":"sure that we're building those"},{"speaker":"Rose Thomson","startTime":418.619,"endTime":422.459,"body":"bridges and we're building the"},{"speaker":"Rose Thomson","startTime":422.522,"endTime":426.111,"body":"right way of training and"},{"speaker":"Rose Thomson","startTime":422.522,"endTime":426.111,"body":"developing our managers and our"},{"speaker":"YS Chi","startTime":424.05,"endTime":432.99,"body":"So two things that come"},{"speaker":"YS Chi","startTime":424.05,"endTime":432.99,"body":"to my mind about our culture"},{"speaker":"YS Chi","startTime":426.173,"endTime":430.14,"body":"leaders to display our culture,"},{"speaker":"YS Chi","startTime":426.173,"endTime":430.14,"body":"I think is where we're focused."},{"speaker":"YS Chi","startTime":432.99,"endTime":439.47,"body":"here. One is the unique"},{"speaker":"YS Chi","startTime":432.99,"endTime":439.47,"body":"contribution mindset toward our"},{"speaker":"YS Chi","startTime":439.47,"endTime":445.05,"body":"customers, to our community, to"},{"speaker":"YS Chi","startTime":439.47,"endTime":445.05,"body":"our partners. The second is this"},{"speaker":"YS Chi","startTime":445.23,"endTime":449.115,"body":"more recent display that we're"},{"speaker":"YS Chi","startTime":445.23,"endTime":449.115,"body":"seeing everywhere in the"},{"speaker":"YS Chi","startTime":449.115,"endTime":452.895,"body":"company, which is faster,"},{"speaker":"YS Chi","startTime":449.115,"endTime":452.895,"body":"better, cheaper, always, forever"},{"speaker":"YS Chi","startTime":452.895,"endTime":456.975,"body":"and ever and ever. Right? So how"},{"speaker":"YS Chi","startTime":452.895,"endTime":456.975,"body":"about we tackle the second one"},{"speaker":"YS Chi","startTime":456.975,"endTime":462.675,"body":"first? What do you think about"},{"speaker":"YS Chi","startTime":456.975,"endTime":462.675,"body":"this kind of new type of culture"},{"speaker":"YS Chi","startTime":462.675,"endTime":466.095,"body":"that is really now popping up"},{"speaker":"YS Chi","startTime":462.675,"endTime":466.095,"body":"everywhere in the company, about"},{"speaker":"YS Chi","startTime":466.395,"endTime":470.295,"body":"faster, better, cheaper, forever"},{"speaker":"YS Chi","startTime":466.395,"endTime":470.295,"body":"and ever and ever."},{"speaker":"Rose Thomson","startTime":470.72,"endTime":473.12,"body":"So that is"},{"speaker":"Rose Thomson","startTime":470.72,"endTime":473.12,"body":"definitely our mantra, better,"},{"speaker":"Rose Thomson","startTime":473.12,"endTime":477.38,"body":"faster, cheaper, forever. And I"},{"speaker":"Rose Thomson","startTime":473.12,"endTime":477.38,"body":"think it goes to our continuous"},{"speaker":"Rose Thomson","startTime":477.38,"endTime":481.16,"body":"improvement culture. As an"},{"speaker":"Rose Thomson","startTime":477.38,"endTime":481.16,"body":"organisation, we don't do big"},{"speaker":"Rose Thomson","startTime":481.16,"endTime":484.7,"body":"change initiatives. We don't do"},{"speaker":"Rose Thomson","startTime":481.16,"endTime":484.7,"body":"big boil the ocean"},{"speaker":"Rose Thomson","startTime":484.7,"endTime":489.62,"body":"transformation. We believe that"},{"speaker":"Rose Thomson","startTime":484.7,"endTime":489.62,"body":"a journey of a thousand miles"},{"speaker":"Rose Thomson","startTime":489.92,"endTime":494.825,"body":"starts with a single step. And"},{"speaker":"Rose Thomson","startTime":489.92,"endTime":494.825,"body":"even as I think about my own"},{"speaker":"Rose Thomson","startTime":494.825,"endTime":497.585,"body":"team and the work that we're"},{"speaker":"Rose Thomson","startTime":494.825,"endTime":497.585,"body":"doing, we do one step at a time,"},{"speaker":"Rose Thomson","startTime":497.585,"endTime":501.605,"body":"and we try and make sure we make"},{"speaker":"Rose Thomson","startTime":497.585,"endTime":501.605,"body":"one thing better every day. And"},{"speaker":"Rose Thomson","startTime":501.605,"endTime":506.225,"body":"that approach, from an employee"},{"speaker":"Rose Thomson","startTime":501.605,"endTime":506.225,"body":"perspective, means they"},{"speaker":"Rose Thomson","startTime":506.225,"endTime":509.885,"body":"understand what we're trying to"},{"speaker":"Rose Thomson","startTime":506.225,"endTime":509.885,"body":"achieve. We're focused on the"},{"speaker":"Rose Thomson","startTime":509.885,"endTime":512.825,"body":"things that are going to make a"},{"speaker":"Rose Thomson","startTime":509.885,"endTime":512.825,"body":"difference, and that we're"},{"speaker":"Rose Thomson","startTime":513.005,"endTime":515.705,"body":"focused on making sure that"},{"speaker":"Rose Thomson","startTime":513.005,"endTime":515.705,"body":"actually what we're delivering"},{"speaker":"Rose Thomson","startTime":515.705,"endTime":521.75,"body":"is better, is more simple, is"},{"speaker":"Rose Thomson","startTime":515.705,"endTime":521.75,"body":"cheaper, because we watch the"},{"speaker":"Rose Thomson","startTime":521.75,"endTime":524.69,"body":"pennies as well. That's very"},{"speaker":"Rose Thomson","startTime":521.75,"endTime":524.69,"body":"much a..."},{"speaker":"YS Chi","startTime":525.11,"endTime":526.19,"body":"part of our culture too."},{"speaker":"Rose Thomson","startTime":526.18,"endTime":530.44,"body":"...part of our"},{"speaker":"Rose Thomson","startTime":526.18,"endTime":530.44,"body":"culture, and it works. We're a"},{"speaker":"Rose Thomson","startTime":530.44,"endTime":533.26,"body":"steady company, we're a stable"},{"speaker":"Rose Thomson","startTime":530.44,"endTime":533.26,"body":"company, we're a predictable"},{"speaker":"Rose Thomson","startTime":533.26,"endTime":536.62,"body":"company, and that all happens"},{"speaker":"Rose Thomson","startTime":533.26,"endTime":536.62,"body":"because we're a well managed"},{"speaker":"Rose Thomson","startTime":536.62,"endTime":537.1,"body":"company."},{"speaker":"YS Chi","startTime":537.1,"endTime":542.86,"body":"Right? So all those"},{"speaker":"YS Chi","startTime":537.1,"endTime":542.86,"body":"words do come to the same point"},{"speaker":"YS Chi","startTime":542.92,"endTime":545.44,"body":"of consistency, right?"},{"speaker":"Rose Thomson","startTime":545.44,"endTime":545.98,"body":"Yes."},{"speaker":"YS Chi","startTime":545.98,"endTime":553.885,"body":"So, how do we make that"},{"speaker":"YS Chi","startTime":545.98,"endTime":553.885,"body":"not one off or once a day, but"},{"speaker":"YS Chi","startTime":553.885,"endTime":557.605,"body":"every minute? How do we create"},{"speaker":"YS Chi","startTime":553.885,"endTime":557.605,"body":"that consistency in the culture?"},{"speaker":"Rose Thomson","startTime":558.265,"endTime":562.705,"body":"We are a very fact"},{"speaker":"Rose Thomson","startTime":558.265,"endTime":562.705,"body":"based analytical company. We"},{"speaker":"Rose Thomson","startTime":562.705,"endTime":566.905,"body":"measure everything, and I think"},{"speaker":"Rose Thomson","startTime":562.705,"endTime":566.905,"body":"that's what makes the"},{"speaker":"Rose Thomson","startTime":566.905,"endTime":569.905,"body":"difference, because we're"},{"speaker":"Rose Thomson","startTime":566.905,"endTime":569.905,"body":"looking at those measurements on"},{"speaker":"Rose Thomson","startTime":569.905,"endTime":573.205,"body":"a regular basis. Are we"},{"speaker":"Rose Thomson","startTime":569.905,"endTime":573.205,"body":"improving? Are we making a"},{"speaker":"Rose Thomson","startTime":573.25,"endTime":577.15,"body":"difference? Are we doing it"},{"speaker":"Rose Thomson","startTime":573.25,"endTime":577.15,"body":"better, faster and cheaper? And"},{"speaker":"Rose Thomson","startTime":577.15,"endTime":581.35,"body":"how are we demonstrating that we"},{"speaker":"Rose Thomson","startTime":577.15,"endTime":581.35,"body":"are? So that ability to really"},{"speaker":"Rose Thomson","startTime":581.65,"endTime":584.89,"body":"think about what we're"},{"speaker":"Rose Thomson","startTime":581.65,"endTime":584.89,"body":"measuring, measuring the"},{"speaker":"Rose Thomson","startTime":584.89,"endTime":588.13,"body":"important things, staying"},{"speaker":"Rose Thomson","startTime":584.89,"endTime":588.13,"body":"focused on the important things,"},{"speaker":"Rose Thomson","startTime":588.61,"endTime":592.27,"body":"and holding people to account."},{"speaker":"Rose Thomson","startTime":588.61,"endTime":592.27,"body":"This is also a culture where it"},{"speaker":"Rose Thomson","startTime":592.27,"endTime":595.915,"body":"has high accountability, it has"},{"speaker":"Rose Thomson","startTime":592.27,"endTime":595.915,"body":"high empowerment and autonomy."},{"speaker":"Rose Thomson","startTime":596.635,"endTime":601.495,"body":"But equally, wehold people to"},{"speaker":"Rose Thomson","startTime":596.635,"endTime":601.495,"body":"account and having that"},{"speaker":"Rose Thomson","startTime":601.495,"endTime":604.075,"body":"responsibility and"},{"speaker":"Rose Thomson","startTime":601.495,"endTime":604.075,"body":"accountability, I think for"},{"speaker":"Rose Thomson","startTime":604.075,"endTime":606.775,"body":"people who are successful in"},{"speaker":"Rose Thomson","startTime":604.075,"endTime":606.775,"body":"RELX, it's the people who step"},{"speaker":"Rose Thomson","startTime":606.775,"endTime":610.495,"body":"forward and accept that"},{"speaker":"Rose Thomson","startTime":606.775,"endTime":610.495,"body":"accountability that really"},{"speaker":"Rose Thomson","startTime":610.495,"endTime":611.155,"body":"thrive here."},{"speaker":"YS Chi","startTime":611.48,"endTime":613.22,"body":"One of the"},{"speaker":"YS Chi","startTime":611.48,"endTime":613.22,"body":"accountability that lot of"},{"speaker":"YS Chi","startTime":613.22,"endTime":616.7,"body":"people fear is something not"},{"speaker":"YS Chi","startTime":613.22,"endTime":616.7,"body":"working out the way they"},{"speaker":"YS Chi","startTime":616.7,"endTime":621.62,"body":"planned, right? To be faster,"},{"speaker":"YS Chi","startTime":616.7,"endTime":621.62,"body":"better, cheaper, forever."},{"speaker":"YS Chi","startTime":622.64,"endTime":626.48,"body":"There's going to be"},{"speaker":"YS Chi","startTime":622.64,"endTime":626.48,"body":"disappointments, or some people"},{"speaker":"YS Chi","startTime":626.48,"endTime":630.26,"body":"will use the word like failure,"},{"speaker":"YS Chi","startTime":626.48,"endTime":630.26,"body":"right? Doesn't turn out the way"},{"speaker":"YS Chi","startTime":630.26,"endTime":635.285,"body":"you want it to. How do we"},{"speaker":"YS Chi","startTime":630.26,"endTime":635.285,"body":"balance that?"},{"speaker":"Rose Thomson","startTime":636.185,"endTime":638.345,"body":"I would say we"},{"speaker":"Rose Thomson","startTime":636.185,"endTime":638.345,"body":"embrace failure."},{"speaker":"YS Chi","startTime":638.585,"endTime":642.665,"body":"I hope so. But it's not"},{"speaker":"YS Chi","startTime":638.585,"endTime":642.665,"body":"easy for everybody."},{"speaker":"Rose Thomson","startTime":643.685,"endTime":645.905,"body":"We have an"},{"speaker":"Rose Thomson","startTime":643.685,"endTime":645.905,"body":"approach with our customers,"},{"speaker":"Rose Thomson","startTime":645.965,"endTime":649.385,"body":"sorry, with our products and"},{"speaker":"Rose Thomson","startTime":645.965,"endTime":649.385,"body":"with in my space, what we're"},{"speaker":"Rose Thomson","startTime":649.385,"endTime":654.485,"body":"doing with our employees about"},{"speaker":"Rose Thomson","startTime":649.385,"endTime":654.485,"body":"piloting. We don't try to do"},{"speaker":"Rose Thomson","startTime":654.485,"endTime":657.545,"body":"these massive, big projects."},{"speaker":"Rose Thomson","startTime":654.485,"endTime":657.545,"body":"It's, let's try this, and"},{"speaker":"Rose Thomson","startTime":657.545,"endTime":657.785,"body":"let's..."},{"speaker":"YS Chi","startTime":657.785,"endTime":660.71,"body":"perfectly planned two"},{"speaker":"YS Chi","startTime":657.785,"endTime":660.71,"body":"year planned project."},{"speaker":"Rose Thomson","startTime":660.95,"endTime":664.25,"body":"Yeah, no, we don't"},{"speaker":"Rose Thomson","startTime":660.95,"endTime":664.25,"body":"do those so, but we do say,"},{"speaker":"Rose Thomson","startTime":664.67,"endTime":667.55,"body":"we've got this idea. We think"},{"speaker":"Rose Thomson","startTime":664.67,"endTime":667.55,"body":"this will work. Let's go and"},{"speaker":"Rose Thomson","startTime":667.55,"endTime":670.37,"body":"find a pilot group, someone"},{"speaker":"Rose Thomson","startTime":667.55,"endTime":670.37,"body":"who's willing to have a go..."},{"speaker":"YS Chi","startTime":670.49,"endTime":671.21,"body":"agility."},{"speaker":"Rose Thomson","startTime":671.6,"endTime":674.36,"body":"Does it work? Do"},{"speaker":"Rose Thomson","startTime":671.6,"endTime":674.36,"body":"we need to adjust? How do we"},{"speaker":"Rose Thomson","startTime":674.36,"endTime":678.26,"body":"adjust? And so that means we do"},{"speaker":"Rose Thomson","startTime":674.36,"endTime":678.26,"body":"it faster. We can then work out"},{"speaker":"Rose Thomson","startTime":678.26,"endTime":682.46,"body":"what we need to do to scale, if"},{"speaker":"Rose Thomson","startTime":678.26,"endTime":682.46,"body":"we feel it's the right thing to"},{"speaker":"Rose Thomson","startTime":682.46,"endTime":687.5,"body":"do, and we embed things quickly"},{"speaker":"Rose Thomson","startTime":682.46,"endTime":687.5,"body":"in that way. Part of the"},{"speaker":"Rose Thomson","startTime":687.5,"endTime":690.92,"body":"piloting approach is, oh, that"},{"speaker":"Rose Thomson","startTime":687.5,"endTime":690.92,"body":"didn't work as we expected. And"},{"speaker":"Rose Thomson","startTime":690.92,"endTime":693.92,"body":"it's much better to do those"},{"speaker":"Rose Thomson","startTime":690.92,"endTime":693.92,"body":"small pilots and learn that"},{"speaker":"Rose Thomson","startTime":693.92,"endTime":697.745,"body":"quickly and adjust than it is to"},{"speaker":"Rose Thomson","startTime":693.92,"endTime":697.745,"body":"do a massive two year project"},{"speaker":"Rose Thomson","startTime":697.745,"endTime":702.245,"body":"with bells and whistles and"},{"speaker":"Rose Thomson","startTime":697.745,"endTime":702.245,"body":"slogans, that you then realise,"},{"speaker":"Rose Thomson","startTime":702.245,"endTime":705.305,"body":"oh. And I've worked in"},{"speaker":"Rose Thomson","startTime":702.245,"endTime":705.305,"body":"organisations where that's been"},{"speaker":"Rose Thomson","startTime":705.305,"endTime":708.905,"body":"the approach, and I think from"},{"speaker":"Rose Thomson","startTime":705.305,"endTime":708.905,"body":"an employee perspective as well,"},{"speaker":"Rose Thomson","startTime":709.205,"endTime":712.805,"body":"where you do those big change"},{"speaker":"Rose Thomson","startTime":709.205,"endTime":712.805,"body":"projects, big transformation"},{"speaker":"Rose Thomson","startTime":712.805,"endTime":715.385,"body":"projects, they're labelled like"},{"speaker":"Rose Thomson","startTime":712.805,"endTime":715.385,"body":"that. There's a lot of"},{"speaker":"Rose Thomson","startTime":715.385,"endTime":718.85,"body":"uncertainty that comes with that"},{"speaker":"Rose Thomson","startTime":715.385,"endTime":718.85,"body":"for employees, whereas I think"},{"speaker":"Rose Thomson","startTime":718.91,"endTime":722.75,"body":"our approach, we're just going"},{"speaker":"Rose Thomson","startTime":718.91,"endTime":722.75,"body":"to try this and see how it works"},{"speaker":"Rose Thomson","startTime":722.75,"endTime":729.35,"body":"and then we will adjust. That's"},{"speaker":"Rose Thomson","startTime":722.75,"endTime":729.35,"body":"much less scary for an employee."},{"speaker":"Rose Thomson","startTime":729.35,"endTime":732.23,"body":"It's like, oh okay, yeah, we're"},{"speaker":"Rose Thomson","startTime":729.35,"endTime":732.23,"body":"just continuing to improve what"},{"speaker":"Rose Thomson","startTime":732.23,"endTime":735.11,"body":"we're doing in the services and"},{"speaker":"Rose Thomson","startTime":732.23,"endTime":735.11,"body":"products that we're delivering."},{"speaker":"YS Chi","startTime":735.65,"endTime":737.81,"body":"I think times have"},{"speaker":"YS Chi","startTime":735.65,"endTime":737.81,"body":"changed, and technology has"},{"speaker":"YS Chi","startTime":737.99,"endTime":742.895,"body":"enabled that frequent pivoting,"},{"speaker":"YS Chi","startTime":737.99,"endTime":742.895,"body":"frequent piloting, frequent you"},{"speaker":"YS Chi","startTime":742.895,"endTime":748.895,"body":"know, change culture is"},{"speaker":"YS Chi","startTime":742.895,"endTime":748.895,"body":"possible. But that has to always"},{"speaker":"YS Chi","startTime":748.895,"endTime":752.195,"body":"come with something steady,"},{"speaker":"YS Chi","startTime":748.895,"endTime":752.195,"body":"which you first talked about,"},{"speaker":"YS Chi","startTime":752.195,"endTime":755.735,"body":"right? There's something"},{"speaker":"YS Chi","startTime":752.195,"endTime":755.735,"body":"consistent that is underlying"},{"speaker":"YS Chi","startTime":755.735,"endTime":758.975,"body":"the culture of this place, on"},{"speaker":"YS Chi","startTime":755.735,"endTime":758.975,"body":"top of which there's this,"},{"speaker":"YS Chi","startTime":759.755,"endTime":762.095,"body":"movement, constant movement to"},{"speaker":"YS Chi","startTime":759.755,"endTime":762.095,"body":"adjust."},{"speaker":"Rose Thomson","startTime":762.095,"endTime":762.515,"body":"Yes."},{"speaker":"YS Chi","startTime":762.515,"endTime":768.32,"body":"So, having the cake and"},{"speaker":"YS Chi","startTime":762.515,"endTime":768.32,"body":"the icing on top, which are"},{"speaker":"YS Chi","startTime":768.5,"endTime":771.62,"body":"exactly the same, that's not"},{"speaker":"YS Chi","startTime":768.5,"endTime":771.62,"body":"that easy, is it?"},{"speaker":"Rose Thomson","startTime":772.74,"endTime":776.22,"body":"No, it's really"},{"speaker":"Rose Thomson","startTime":772.74,"endTime":776.22,"body":"not. But actually, I think"},{"speaker":"Rose Thomson","startTime":776.4,"endTime":779.1,"body":"because we can articulate what"},{"speaker":"Rose Thomson","startTime":776.4,"endTime":779.1,"body":"our culture is, and we're very"},{"speaker":"Rose Thomson","startTime":779.1,"endTime":782.28,"body":"clear about what our purpose is"},{"speaker":"Rose Thomson","startTime":779.1,"endTime":782.28,"body":"and our purpose drives"},{"speaker":"Rose Thomson","startTime":782.52,"endTime":785.82,"body":"everything that we do, and our"},{"speaker":"Rose Thomson","startTime":782.52,"endTime":785.82,"body":"purpose is real. We're not"},{"speaker":"Rose Thomson","startTime":785.88,"endTime":789.6,"body":"trying to create a purpose for"},{"speaker":"Rose Thomson","startTime":785.88,"endTime":789.6,"body":"people to believe in. You know,"},{"speaker":"Rose Thomson","startTime":789.6,"endTime":793.68,"body":"our purpose is very much about"},{"speaker":"Rose Thomson","startTime":789.6,"endTime":793.68,"body":"benefiting society by developing"},{"speaker":"Rose Thomson","startTime":793.68,"endTime":796.785,"body":"products that help our"},{"speaker":"Rose Thomson","startTime":793.68,"endTime":796.785,"body":"customers. And that's whether"},{"speaker":"Rose Thomson","startTime":796.785,"endTime":801.825,"body":"it's in the scientific space, in"},{"speaker":"Rose Thomson","startTime":796.785,"endTime":801.825,"body":"the legal space, in the risk"},{"speaker":"Rose Thomson","startTime":801.825,"endTime":805.845,"body":"space, even in events. The"},{"speaker":"Rose Thomson","startTime":801.825,"endTime":805.845,"body":"purpose, people really get"},{"speaker":"Rose Thomson","startTime":805.845,"endTime":809.265,"body":"behind our purpose. I think that"},{"speaker":"Rose Thomson","startTime":805.845,"endTime":809.265,"body":"makes it a lot easier for us to"},{"speaker":"Rose Thomson","startTime":809.265,"endTime":813.525,"body":"then be able to talk about our"},{"speaker":"Rose Thomson","startTime":809.265,"endTime":813.525,"body":"strategies, and it's a lot"},{"speaker":"Rose Thomson","startTime":813.525,"endTime":817.605,"body":"easier for people to understand"},{"speaker":"Rose Thomson","startTime":813.525,"endTime":817.605,"body":"what we're trying to achieve,"},{"speaker":"Rose Thomson","startTime":817.605,"endTime":822.63,"body":"because the purpose is so"},{"speaker":"Rose Thomson","startTime":817.605,"endTime":822.63,"body":"powerful in this organisation,"},{"speaker":"Rose Thomson","startTime":822.63,"endTime":828.09,"body":"and we have a huge customer"},{"speaker":"Rose Thomson","startTime":822.63,"endTime":828.09,"body":"centricity. Which, again, in my"},{"speaker":"Rose Thomson","startTime":828.09,"endTime":832.11,"body":"experience, is actually quite"},{"speaker":"Rose Thomson","startTime":828.09,"endTime":832.11,"body":"rare that we're very focused on"},{"speaker":"Rose Thomson","startTime":832.11,"endTime":837.09,"body":"our customers and on helping"},{"speaker":"Rose Thomson","startTime":832.11,"endTime":837.09,"body":"them solve their problems. If we"},{"speaker":"Rose Thomson","startTime":837.09,"endTime":840.69,"body":"overlay that with an innovative"},{"speaker":"Rose Thomson","startTime":837.09,"endTime":840.69,"body":"continuous improvement culture,"},{"speaker":"Rose Thomson","startTime":841.17,"endTime":844.575,"body":"it means that actually, we can"},{"speaker":"Rose Thomson","startTime":841.17,"endTime":844.575,"body":"be a great partner to our"},{"speaker":"Rose Thomson","startTime":844.575,"endTime":848.415,"body":"customers in terms of really"},{"speaker":"Rose Thomson","startTime":844.575,"endTime":848.415,"body":"helping them. Understanding what"},{"speaker":"Rose Thomson","startTime":848.475,"endTime":850.995,"body":"they're trying to do, and then"},{"speaker":"Rose Thomson","startTime":848.475,"endTime":850.995,"body":"how we can support them and"},{"speaker":"Rose Thomson","startTime":850.995,"endTime":853.995,"body":"deliver that regardless of which"},{"speaker":"Rose Thomson","startTime":850.995,"endTime":853.995,"body":"part of the business that we're"},{"speaker":"Rose Thomson","startTime":853.995,"endTime":854.235,"body":"in."},{"speaker":"YS Chi","startTime":854.835,"endTime":858.315,"body":"So you just answered the"},{"speaker":"YS Chi","startTime":854.835,"endTime":858.315,"body":"question around unique"},{"speaker":"YS Chi","startTime":858.315,"endTime":859.095,"body":"contribution."},{"speaker":"Rose Thomson","startTime":859.0,"endTime":882.145,"body":"And what we do"},{"speaker":"Rose Thomson","startTime":859.0,"endTime":882.145,"body":"impacts the societies and the"},{"speaker":"Rose Thomson","startTime":859.095,"endTime":859.635,"body":"Okay."},{"speaker":"YS Chi","startTime":859.62,"endTime":863.989,"body":"Right? Which is the"},{"speaker":"YS Chi","startTime":859.62,"endTime":863.989,"body":"other part of our unique culture"},{"speaker":"YS Chi","startTime":864.073,"endTime":869.452,"body":"here. There is a purpose of why"},{"speaker":"YS Chi","startTime":864.073,"endTime":869.452,"body":"we wake up every morning and try"},{"speaker":"YS Chi","startTime":869.536,"endTime":874.662,"body":"to serve our customers, right?"},{"speaker":"YS Chi","startTime":869.536,"endTime":874.662,"body":"And it happens to be something"},{"speaker":"YS Chi","startTime":874.746,"endTime":878.36,"body":"quite unique for them. We do it uniquely..."},{"speaker":"YS Chi","startTime":882.025,"endTime":884.485,"body":"In a real way."},{"speaker":"YS Chi","startTime":882.145,"endTime":883.645,"body":"communities in which we live."},{"speaker":"Rose Thomson","startTime":884.485,"endTime":887.725,"body":"In a real way, and"},{"speaker":"Rose Thomson","startTime":884.485,"endTime":887.725,"body":"if that doesn't get people out"},{"speaker":"Rose Thomson","startTime":887.725,"endTime":892.465,"body":"of bed in the morning, then, I"},{"speaker":"Rose Thomson","startTime":887.725,"endTime":892.465,"body":"don't know. I think we're very"},{"speaker":"Rose Thomson","startTime":892.465,"endTime":896.665,"body":"lucky to be able to have that at"},{"speaker":"Rose Thomson","startTime":892.465,"endTime":896.665,"body":"the center of what we're doing"},{"speaker":"Rose Thomson","startTime":896.665,"endTime":904.885,"body":"and have our whole 37,000"},{"speaker":"Rose Thomson","startTime":896.665,"endTime":904.885,"body":"employees line up behind that."},{"speaker":"Rose Thomson","startTime":904.945,"endTime":908.65,"body":"That to me, in my experience, is"},{"speaker":"Rose Thomson","startTime":904.945,"endTime":908.65,"body":"actually unique in and of"},{"speaker":"Rose Thomson","startTime":908.65,"endTime":909.19,"body":"itself."},{"speaker":"YS Chi","startTime":910.45,"endTime":913.51,"body":"We've been around a long"},{"speaker":"YS Chi","startTime":910.45,"endTime":913.51,"body":"time. Each of our businesses"},{"speaker":"YS Chi","startTime":913.57,"endTime":919.75,"body":"have quite impressive history."},{"speaker":"YS Chi","startTime":913.57,"endTime":919.75,"body":"Some going back to 1820, some"},{"speaker":"YS Chi","startTime":919.75,"endTime":923.59,"body":"going back to 1810, and"},{"speaker":"YS Chi","startTime":919.75,"endTime":923.59,"body":"Elsevier's original company was"},{"speaker":"YS Chi","startTime":923.59,"endTime":927.85,"body":"founded in 1580, and there's"},{"speaker":"YS Chi","startTime":923.59,"endTime":927.85,"body":"this continuity of our customer"},{"speaker":"YS Chi","startTime":927.85,"endTime":933.835,"body":"relations and our contribution."},{"speaker":"YS Chi","startTime":927.85,"endTime":933.835,"body":"How much do you think that"},{"speaker":"YS Chi","startTime":933.835,"endTime":938.095,"body":"actually helps in a time like"},{"speaker":"YS Chi","startTime":933.835,"endTime":938.095,"body":"now where things are changing so"},{"speaker":"YS Chi","startTime":938.095,"endTime":943.135,"body":"quickly? Yet we've had this"},{"speaker":"YS Chi","startTime":938.095,"endTime":943.135,"body":"longevity with customers. We"},{"speaker":"YS Chi","startTime":943.135,"endTime":945.715,"body":"have longevity with our many of"},{"speaker":"YS Chi","startTime":943.135,"endTime":945.715,"body":"our employees."},{"speaker":"Rose Thomson","startTime":945.715,"endTime":950.875,"body":"Yes, that's"},{"speaker":"Rose Thomson","startTime":945.715,"endTime":950.875,"body":"actually quite a key aspect of"},{"speaker":"Rose Thomson","startTime":951.115,"endTime":954.4,"body":"our, if we look at our employee"},{"speaker":"Rose Thomson","startTime":951.115,"endTime":954.4,"body":"base. We have loyal, long"},{"speaker":"Rose Thomson","startTime":954.4,"endTime":958.36,"body":"serving customers and..."},{"speaker":"Rose Thomson","startTime":954.4,"endTime":958.36,"body":"employees, sorry. I think that"},{"speaker":"Rose Thomson","startTime":958.36,"endTime":962.08,"body":"is because they believe in our"},{"speaker":"Rose Thomson","startTime":958.36,"endTime":962.08,"body":"purpose and what we're here to"},{"speaker":"Rose Thomson","startTime":962.08,"endTime":965.8,"body":"do and what we try and achieve"},{"speaker":"Rose Thomson","startTime":962.08,"endTime":965.8,"body":"on a daily basis. We're"},{"speaker":"Rose Thomson","startTime":965.8,"endTime":969.34,"body":"stewards. When I think about"},{"speaker":"Rose Thomson","startTime":965.8,"endTime":969.34,"body":"companies that have been around"},{"speaker":"Rose Thomson","startTime":969.34,"endTime":974.86,"body":"for hundreds of years, we're"},{"speaker":"Rose Thomson","startTime":969.34,"endTime":974.86,"body":"stewards for the next generation"},{"speaker":"Rose Thomson","startTime":974.92,"endTime":979.345,"body":"and so yes, things are changing,"},{"speaker":"Rose Thomson","startTime":974.92,"endTime":979.345,"body":"and things are changing faster"},{"speaker":"Rose Thomson","startTime":979.345,"endTime":983.605,"body":"than ever before. But I think"},{"speaker":"Rose Thomson","startTime":979.345,"endTime":983.605,"body":"we're keeping up with that"},{"speaker":"Rose Thomson","startTime":983.605,"endTime":987.205,"body":"change, and we're doing it in a"},{"speaker":"Rose Thomson","startTime":983.605,"endTime":987.205,"body":"way that supports our customers,"},{"speaker":"Rose Thomson","startTime":987.205,"endTime":994.045,"body":"but also doesn't disrupt our"},{"speaker":"Rose Thomson","startTime":987.205,"endTime":994.045,"body":"employees. And because we are"},{"speaker":"Rose Thomson","startTime":994.045,"endTime":997.87,"body":"well managed, we don't have"},{"speaker":"Rose Thomson","startTime":994.045,"endTime":997.87,"body":"these peaks and troughs of"},{"speaker":"Rose Thomson","startTime":997.87,"endTime":1001.77,"body":"massive hiring, massive layoffs."},{"speaker":"Rose Thomson","startTime":997.87,"endTime":1001.77,"body":"That's not who we are. We're"},{"speaker":"Rose Thomson","startTime":1001.77,"endTime":1006.39,"body":"very steady, and we we pay"},{"speaker":"Rose Thomson","startTime":1001.77,"endTime":1006.39,"body":"attention to that, so that we"},{"speaker":"Rose Thomson","startTime":1006.57,"endTime":1008.79,"body":"have that confidence that"},{"speaker":"Rose Thomson","startTime":1006.57,"endTime":1008.79,"body":"actually the business will"},{"speaker":"Rose Thomson","startTime":1008.79,"endTime":1011.61,"body":"continue to perform and will"},{"speaker":"Rose Thomson","startTime":1008.79,"endTime":1011.61,"body":"continue to be strong, and will"},{"speaker":"Rose Thomson","startTime":1011.61,"endTime":1014.07,"body":"continue to deliver outcomes to"},{"speaker":"Rose Thomson","startTime":1011.61,"endTime":1014.07,"body":"our customers."},{"speaker":"YS Chi","startTime":1014.91,"endTime":1019.59,"body":"Not having those big"},{"speaker":"YS Chi","startTime":1014.91,"endTime":1019.59,"body":"waves, and ups and downs is, in"},{"speaker":"YS Chi","startTime":1019.59,"endTime":1023.775,"body":"fact, quite unique in my"},{"speaker":"YS Chi","startTime":1019.59,"endTime":1023.775,"body":"opinion. That means that we"},{"speaker":"YS Chi","startTime":1023.775,"endTime":1027.195,"body":"manage for the long term."},{"speaker":"YS Chi","startTime":1023.775,"endTime":1027.195,"body":"Managing for the long term also"},{"speaker":"YS Chi","startTime":1027.195,"endTime":1030.855,"body":"means that, like you said"},{"speaker":"YS Chi","startTime":1027.195,"endTime":1030.855,"body":"earlier, we have to manage our"},{"speaker":"YS Chi","startTime":1031.455,"endTime":1035.895,"body":"cost basis carefully. So that we"},{"speaker":"YS Chi","startTime":1031.455,"endTime":1035.895,"body":"don't have to do massive layoffs"},{"speaker":"YS Chi","startTime":1036.015,"endTime":1040.875,"body":"or suddenly we find out we're"},{"speaker":"YS Chi","startTime":1036.015,"endTime":1040.875,"body":"massively short of talent. Where"},{"speaker":"YS Chi","startTime":1040.875,"endTime":1043.8,"body":"do you think that kind of"},{"speaker":"YS Chi","startTime":1040.875,"endTime":1043.8,"body":"culture comes from?"},{"speaker":"Rose Thomson","startTime":1045.12,"endTime":1048.78,"body":"I think culture is"},{"speaker":"Rose Thomson","startTime":1045.12,"endTime":1048.78,"body":"reflected by, it reflects its"},{"speaker":"Rose Thomson","startTime":1048.78,"endTime":1054.6,"body":"leadership. Erik Engstrom is"},{"speaker":"Rose Thomson","startTime":1048.78,"endTime":1054.6,"body":"unique, I think, in certainly in"},{"speaker":"Rose Thomson","startTime":1054.6,"endTime":1057.84,"body":"my experience as a CEO, in terms"},{"speaker":"Rose Thomson","startTime":1054.6,"endTime":1057.84,"body":"of the focus that he..."},{"speaker":"YS Chi","startTime":1057.84,"endTime":1059.16,"body":"That's an"},{"speaker":"YS Chi","startTime":1057.84,"endTime":1059.16,"body":"understatement."},{"speaker":"Rose Thomson","startTime":1059.16,"endTime":1061.8,"body":"...that he puts on"},{"speaker":"Rose Thomson","startTime":1059.16,"endTime":1061.8,"body":"those things. Like I said before"},{"speaker":"Rose Thomson","startTime":1061.8,"endTime":1066.945,"body":"we manage our pennies, where we"},{"speaker":"Rose Thomson","startTime":1061.8,"endTime":1066.945,"body":"try to forecast what we're going"},{"speaker":"Rose Thomson","startTime":1066.945,"endTime":1071.085,"body":"to need. My job as the CHRO is"},{"speaker":"Rose Thomson","startTime":1066.945,"endTime":1071.085,"body":"very much about working with"},{"speaker":"Rose Thomson","startTime":1071.085,"endTime":1074.685,"body":"each of the businesses to say,"},{"speaker":"Rose Thomson","startTime":1071.085,"endTime":1074.685,"body":"what are the skills that we're"},{"speaker":"Rose Thomson","startTime":1074.685,"endTime":1079.005,"body":"going to need in the next five"},{"speaker":"Rose Thomson","startTime":1074.685,"endTime":1079.005,"body":"years? And we don't know what"},{"speaker":"Rose Thomson","startTime":1079.005,"endTime":1081.465,"body":"they're necessarily going to be,"},{"speaker":"Rose Thomson","startTime":1079.005,"endTime":1081.465,"body":"because things are changing so"},{"speaker":"Rose Thomson","startTime":1081.465,"endTime":1084.885,"body":"fast. But how do we prepare for"},{"speaker":"Rose Thomson","startTime":1081.465,"endTime":1084.885,"body":"that, and then how do we make"},{"speaker":"Rose Thomson","startTime":1084.885,"endTime":1087.345,"body":"sure that we're doing that in an"},{"speaker":"Rose Thomson","startTime":1084.885,"endTime":1087.345,"body":"affordable way, and that we're"},{"speaker":"Rose Thomson","startTime":1087.345,"endTime":1093.39,"body":"not...we're repurposing, and"},{"speaker":"Rose Thomson","startTime":1087.345,"endTime":1093.39,"body":"we're managing the shape of the"},{"speaker":"Rose Thomson","startTime":1093.39,"endTime":1096.81,"body":"organisation, the skill set of"},{"speaker":"Rose Thomson","startTime":1093.39,"endTime":1096.81,"body":"the organisation, in a way that"},{"speaker":"Rose Thomson","startTime":1096.81,"endTime":1101.31,"body":"means that we're not having to"},{"speaker":"Rose Thomson","startTime":1096.81,"endTime":1101.31,"body":"lurch from one thing to another,"},{"speaker":"Rose Thomson","startTime":1101.31,"endTime":1106.77,"body":"but that we're much more focused"},{"speaker":"Rose Thomson","startTime":1101.31,"endTime":1106.77,"body":"on what it is we're trying to"},{"speaker":"Rose Thomson","startTime":1106.77,"endTime":1110.61,"body":"deliver. I think that is a"},{"speaker":"Rose Thomson","startTime":1106.77,"endTime":1110.61,"body":"really important part of"},{"speaker":"Rose Thomson","startTime":1110.67,"endTime":1111.33,"body":"achieving that."},{"speaker":"YS Chi","startTime":1112.38,"endTime":1115.68,"body":"Yeah, we don't have a"},{"speaker":"YS Chi","startTime":1112.38,"endTime":1115.68,"body":"lot of public profile among our"},{"speaker":"YS Chi","startTime":1115.68,"endTime":1120.3,"body":"leaders, starting with Erik, who"},{"speaker":"YS Chi","startTime":1115.68,"endTime":1120.3,"body":"has never given an interview in"},{"speaker":"YS Chi","startTime":1120.36,"endTime":1127.68,"body":"his life. Do you think that's"},{"speaker":"YS Chi","startTime":1120.36,"endTime":1127.68,"body":"also something that really helps"},{"speaker":"YS Chi","startTime":1127.68,"endTime":1131.04,"body":"with our culture of consistency?"},{"speaker":"Rose Thomson","startTime":1131.7,"endTime":1137.085,"body":"Our culture is"},{"speaker":"Rose Thomson","startTime":1131.7,"endTime":1137.085,"body":"very consistent, but it also is"},{"speaker":"Rose Thomson","startTime":1137.085,"endTime":1142.845,"body":"very low ego. It is very low"},{"speaker":"Rose Thomson","startTime":1137.085,"endTime":1142.845,"body":"bureaucracy."},{"speaker":"YS Chi","startTime":1142.845,"endTime":1143.265,"body":"Yeah."},{"speaker":"Rose Thomson","startTime":1143.265,"endTime":1144.945,"body":"We try and kill"},{"speaker":"Rose Thomson","startTime":1143.265,"endTime":1144.945,"body":"bureaucracy."},{"speaker":"YS Chi","startTime":1144.945,"endTime":1146.265,"body":"We do indeed."},{"speaker":"Rose Thomson","startTime":1147.225,"endTime":1150.345,"body":"Just having steps"},{"speaker":"Rose Thomson","startTime":1147.225,"endTime":1150.345,"body":"in a process, for having steps"},{"speaker":"Rose Thomson","startTime":1150.345,"endTime":1152.505,"body":"in a process doesn't make any"},{"speaker":"Rose Thomson","startTime":1150.345,"endTime":1152.505,"body":"sense. Let's, review..."},{"speaker":"YS Chi","startTime":1152.36,"endTime":1154.7,"body":"it's how you get faster"},{"speaker":"YS Chi","startTime":1152.36,"endTime":1154.7,"body":"and cheaper."},{"speaker":"Rose Thomson","startTime":1154.7,"endTime":1158.18,"body":"Exactly. So that"},{"speaker":"Rose Thomson","startTime":1154.7,"endTime":1158.18,"body":"element of our culture, I think,"},{"speaker":"Rose Thomson","startTime":1158.18,"endTime":1163.46,"body":"is really important, because it"},{"speaker":"Rose Thomson","startTime":1158.18,"endTime":1163.46,"body":"allows us, it allows us to focus"},{"speaker":"Rose Thomson","startTime":1163.46,"endTime":1166.94,"body":"on the things that matter. Which"},{"speaker":"Rose Thomson","startTime":1163.46,"endTime":1166.94,"body":"are, what are the products and"},{"speaker":"Rose Thomson","startTime":1166.94,"endTime":1171.68,"body":"services that we're delivering"},{"speaker":"Rose Thomson","startTime":1166.94,"endTime":1171.68,"body":"for our customers? That approach"},{"speaker":"Rose Thomson","startTime":1171.68,"endTime":1175.52,"body":"in terms of, no company jets, no"},{"speaker":"Rose Thomson","startTime":1171.68,"endTime":1175.52,"body":"company cars, let's all catch"},{"speaker":"Rose Thomson","startTime":1175.52,"endTime":1179.765,"body":"the tube. No bells and whistles."},{"speaker":"Rose Thomson","startTime":1175.52,"endTime":1179.765,"body":"We're sitting in an office today"},{"speaker":"Rose Thomson","startTime":1179.765,"endTime":1183.905,"body":"that hasn't been renovated since"},{"speaker":"Rose Thomson","startTime":1179.765,"endTime":1183.905,"body":"the 1990s but, it..."},{"speaker":"YS Chi","startTime":1183.905,"endTime":1184.985,"body":"It's ok, it works, it"},{"speaker":"YS Chi","startTime":1183.905,"endTime":1184.985,"body":"works."},{"speaker":"Rose Thomson","startTime":1184.18,"endTime":1188.56,"body":"It doesn't matter,"},{"speaker":"Rose Thomson","startTime":1184.18,"endTime":1188.56,"body":"because actually, it's the"},{"speaker":"Rose Thomson","startTime":1188.56,"endTime":1192.46,"body":"environment. It's not the"},{"speaker":"Rose Thomson","startTime":1188.56,"endTime":1192.46,"body":"physical environment. It's the"},{"speaker":"Rose Thomson","startTime":1192.7,"endTime":1195.58,"body":"culture and what we're trying to"},{"speaker":"Rose Thomson","startTime":1192.7,"endTime":1195.58,"body":"achieve that actually drives"},{"speaker":"Rose Thomson","startTime":1195.58,"endTime":1200.44,"body":"people. We don't have slides, we"},{"speaker":"Rose Thomson","startTime":1195.58,"endTime":1200.44,"body":"don't have fancy slogans on the"},{"speaker":"Rose Thomson","startTime":1200.44,"endTime":1203.74,"body":"walls, because we actually don't"},{"speaker":"Rose Thomson","startTime":1200.44,"endTime":1203.74,"body":"need them. Because what we're"},{"speaker":"Rose Thomson","startTime":1203.74,"endTime":1207.625,"body":"doing is delivering great value"},{"speaker":"Rose Thomson","startTime":1203.74,"endTime":1207.625,"body":"to our customers, and I think"},{"speaker":"Rose Thomson","startTime":1208.585,"endTime":1212.605,"body":"we've intentionally recruited"},{"speaker":"Rose Thomson","startTime":1208.585,"endTime":1212.605,"body":"people that understand that, and"},{"speaker":"Rose Thomson","startTime":1212.605,"endTime":1214.945,"body":"that thrive in that type of"},{"speaker":"Rose Thomson","startTime":1212.605,"endTime":1214.945,"body":"environment."},{"speaker":"YS Chi","startTime":1215.905,"endTime":1219.025,"body":"Yeah, so how do you"},{"speaker":"YS Chi","startTime":1215.905,"endTime":1219.025,"body":"think that the senior"},{"speaker":"YS Chi","startTime":1219.025,"endTime":1223.345,"body":"leaderships and all of the"},{"speaker":"YS Chi","startTime":1219.025,"endTime":1223.345,"body":"middle managers that actually do"},{"speaker":"YS Chi","startTime":1223.345,"endTime":1230.005,"body":"things every day, right? How do"},{"speaker":"YS Chi","startTime":1223.345,"endTime":1230.005,"body":"they need to, orient their own"},{"speaker":"YS Chi","startTime":1230.05,"endTime":1234.31,"body":"behaviour as a role model to the"},{"speaker":"YS Chi","startTime":1230.05,"endTime":1234.31,"body":"rest of the 37,000 people?"},{"speaker":"Rose Thomson","startTime":1235.5,"endTime":1239.4,"body":"In my experience,"},{"speaker":"Rose Thomson","startTime":1235.5,"endTime":1239.4,"body":"YS, it's extremely rare that an"},{"speaker":"Rose Thomson","startTime":1239.4,"endTime":1242.1,"body":"organisation can clearly"},{"speaker":"Rose Thomson","startTime":1239.4,"endTime":1242.1,"body":"articulate the skills,"},{"speaker":"Rose Thomson","startTime":1242.1,"endTime":1246.0,"body":"experience and big behaviours"},{"speaker":"Rose Thomson","startTime":1242.1,"endTime":1246.0,"body":"needed to be successful, but"},{"speaker":"Rose Thomson","startTime":1246.0,"endTime":1250.08,"body":"we've actually done that. We've"},{"speaker":"Rose Thomson","startTime":1246.0,"endTime":1250.08,"body":"written it down, and everyone"},{"speaker":"Rose Thomson","startTime":1250.08,"endTime":1253.8,"body":"within RELX has access to that"},{"speaker":"Rose Thomson","startTime":1250.08,"endTime":1253.8,"body":"extraordinarily powerful"},{"speaker":"Rose Thomson","startTime":1253.8,"endTime":1257.4,"body":"roadmap, which can be used to"},{"speaker":"Rose Thomson","startTime":1253.8,"endTime":1257.4,"body":"chart their development and grow"},{"speaker":"Rose Thomson","startTime":1257.4,"endTime":1262.965,"body":"their careers. It's been created"},{"speaker":"Rose Thomson","startTime":1257.4,"endTime":1262.965,"body":"by us. It's been created for us,"},{"speaker":"Rose Thomson","startTime":1262.965,"endTime":1265.245,"body":"and it specifically points to"},{"speaker":"Rose Thomson","startTime":1262.965,"endTime":1265.245,"body":"how people can write..."},{"speaker":"YS Chi","startTime":1265.245,"endTime":1266.745,"body":"and without outside"},{"speaker":"YS Chi","startTime":1265.245,"endTime":1266.745,"body":"consultant."},{"speaker":"Rose Thomson","startTime":1266.455,"endTime":1269.459,"body":"...with no outside"},{"speaker":"Rose Thomson","startTime":1266.455,"endTime":1269.459,"body":"consultants. And so it's a"},{"speaker":"Rose Thomson","startTime":1269.526,"endTime":1273.466,"body":"framework that lays out how"},{"speaker":"Rose Thomson","startTime":1269.526,"endTime":1273.466,"body":"people can be successful within"},{"speaker":"Rose Thomson","startTime":1273.533,"endTime":1277.339,"body":"RELX, and lays out very set,"},{"speaker":"Rose Thomson","startTime":1273.533,"endTime":1277.339,"body":"clear set of expectations on"},{"speaker":"Rose Thomson","startTime":1277.406,"endTime":1281.679,"body":"what our expectations are of our"},{"speaker":"Rose Thomson","startTime":1277.406,"endTime":1281.679,"body":"leaders and our managers. We've"},{"speaker":"Rose Thomson","startTime":1281.746,"endTime":1284.818,"body":"distilled all those"},{"speaker":"Rose Thomson","startTime":1281.746,"endTime":1284.818,"body":"characteristics from an HR"},{"speaker":"Rose Thomson","startTime":1284.884,"endTime":1288.757,"body":"perspective into all, all our"},{"speaker":"Rose Thomson","startTime":1284.884,"endTime":1288.757,"body":"processes. Whether it's, you"},{"speaker":"Rose Thomson","startTime":1288.824,"endTime":1292.897,"body":"know, a performance management"},{"speaker":"Rose Thomson","startTime":1288.824,"endTime":1292.897,"body":"process, our talent management"},{"speaker":"Rose Thomson","startTime":1292.964,"endTime":1296.503,"body":"processes, our recognition"},{"speaker":"Rose Thomson","startTime":1292.964,"endTime":1296.503,"body":"platform. Whether it's our"},{"speaker":"Rose Thomson","startTime":1296.57,"endTime":1300.91,"body":"interview guides in terms of how"},{"speaker":"Rose Thomson","startTime":1296.57,"endTime":1300.91,"body":"we're hiring and bringing people"},{"speaker":"Rose Thomson","startTime":1298.205,"endTime":1350.735,"body":"differences."},{"speaker":"Rose Thomson","startTime":1300.977,"endTime":1304.383,"body":"in the what we call 'RELX"},{"speaker":"Rose Thomson","startTime":1300.977,"endTime":1304.383,"body":"Leadership Excellence' is"},{"speaker":"Rose Thomson","startTime":1304.45,"endTime":1308.122,"body":"embedded in all of those"},{"speaker":"Rose Thomson","startTime":1304.45,"endTime":1308.122,"body":"processes, so that we continue"},{"speaker":"Rose Thomson","startTime":1308.189,"endTime":1312.329,"body":"to compound in a positive way"},{"speaker":"Rose Thomson","startTime":1308.189,"endTime":1312.329,"body":"what we're expecting, and people"},{"speaker":"Rose Thomson","startTime":1312.396,"endTime":1316.135,"body":"have that very clear view of"},{"speaker":"Rose Thomson","startTime":1312.396,"endTime":1316.135,"body":"what se need. So along with"},{"speaker":"Rose Thomson","startTime":1316.202,"endTime":1320.342,"body":"that, we do a lot of development"},{"speaker":"Rose Thomson","startTime":1316.202,"endTime":1320.342,"body":"for our managers, and that is"},{"speaker":"Rose Thomson","startTime":1320.409,"endTime":1324.148,"body":"very much what's called 'CORE'"},{"speaker":"Rose Thomson","startTime":1320.409,"endTime":1324.148,"body":"and that means that we're"},{"speaker":"Rose Thomson","startTime":1324.215,"endTime":1328.021,"body":"building confident managers who"},{"speaker":"Rose Thomson","startTime":1324.215,"endTime":1328.021,"body":"have objectivity, they're"},{"speaker":"Rose Thomson","startTime":1328.088,"endTime":1331.627,"body":"respectful and they're"},{"speaker":"Rose Thomson","startTime":1328.088,"endTime":1331.627,"body":"empowering. That's a programme"},{"speaker":"Rose Thomson","startTime":1331.694,"endTime":1335.901,"body":"that we've developed ourselves,"},{"speaker":"Rose Thomson","startTime":1331.694,"endTime":1335.901,"body":"again no outside consultancies,"},{"speaker":"Rose Thomson","startTime":1335.967,"endTime":1339.306,"body":"to help build our manager"},{"speaker":"Rose Thomson","startTime":1335.967,"endTime":1339.306,"body":"effectiveness. Help them"},{"speaker":"Rose Thomson","startTime":1339.373,"endTime":1343.647,"body":"understand what their jobs are,"},{"speaker":"Rose Thomson","startTime":1339.373,"endTime":1343.647,"body":"what we're expecting them to do."},{"speaker":"Rose Thomson","startTime":1343.713,"endTime":1347.92,"body":"But also the tools and resources"},{"speaker":"Rose Thomson","startTime":1343.713,"endTime":1347.92,"body":"that we're providing with them"},{"speaker":"Rose Thomson","startTime":1347.987,"endTime":1352.06,"body":"to be able to do that well. And"},{"speaker":"Rose Thomson","startTime":1347.987,"endTime":1352.06,"body":"it's a tapestry. All of these"},{"speaker":"Rose Thomson","startTime":1352.127,"endTime":1355.8,"body":"things come together, and we"},{"speaker":"Rose Thomson","startTime":1352.127,"endTime":1355.8,"body":"have to make sure that the"},{"speaker":"Rose Thomson","startTime":1355.866,"endTime":1359.673,"body":"thread that binds all these"},{"speaker":"Rose Thomson","startTime":1355.866,"endTime":1359.673,"body":"things is that cultural piece"},{"speaker":"Rose Thomson","startTime":1359.739,"endTime":1363.479,"body":"and the RELX Leadership"},{"speaker":"Rose Thomson","startTime":1359.739,"endTime":1363.479,"body":"Excellence Framework, that's the"},{"speaker":"Rose Thomson","startTime":1363.546,"endTime":1367.485,"body":"piece that binds us all. And all"},{"speaker":"Rose Thomson","startTime":1363.546,"endTime":1367.485,"body":"our divisions are slightly"},{"speaker":"Rose Thomson","startTime":1365.48,"endTime":1398.33,"body":"the whole"},{"speaker":"Rose Thomson","startTime":1365.48,"endTime":1398.33,"body":"organisation. And the divisions"},{"speaker":"Rose Thomson","startTime":1367.552,"endTime":1372.16,"body":"different. I've been lucky"},{"speaker":"Rose Thomson","startTime":1367.552,"endTime":1372.16,"body":"enough to work in each of our divisions..."},{"speaker":"Rose Thomson","startTime":1398.33,"endTime":1402.23,"body":"are embracing that and embedding"},{"speaker":"Rose Thomson","startTime":1398.33,"endTime":1402.23,"body":"it in their businesses, and"},{"speaker":"Rose Thomson","startTime":1402.29,"endTime":1406.43,"body":"they're, I describe it very"},{"speaker":"Rose Thomson","startTime":1402.29,"endTime":1406.43,"body":"simply as sort of vanilla ice"},{"speaker":"Rose Thomson","startTime":1406.43,"endTime":1408.77,"body":"cream. Everyone's getting"},{"speaker":"Rose Thomson","startTime":1406.43,"endTime":1408.77,"body":"vanilla ice cream, but everyone"},{"speaker":"Rose Thomson","startTime":1408.77,"endTime":1411.05,"body":"puts their own topping on so"},{"speaker":"Rose Thomson","startTime":1408.77,"endTime":1411.05,"body":"that it's relevant and it's"},{"speaker":"Rose Thomson","startTime":1411.11,"endTime":1414.83,"body":"something that their"},{"speaker":"Rose Thomson","startTime":1411.11,"endTime":1414.83,"body":"organisations can digest. And"},{"speaker":"Rose Thomson","startTime":1414.95,"endTime":1421.235,"body":"for me, being able to articulate"},{"speaker":"Rose Thomson","startTime":1414.95,"endTime":1421.235,"body":"that means, as we move people"},{"speaker":"Rose Thomson","startTime":1421.235,"endTime":1424.715,"body":"around the organisation, as they"},{"speaker":"Rose Thomson","startTime":1421.235,"endTime":1424.715,"body":"move between divisions, which I"},{"speaker":"Rose Thomson","startTime":1424.715,"endTime":1425.915,"body":"think is a really important..."},{"speaker":"YS Chi","startTime":1426.035,"endTime":1429.815,"body":"and happening"},{"speaker":"YS Chi","startTime":1426.035,"endTime":1429.815,"body":"significantly more now than when"},{"speaker":"YS Chi","startTime":1429.815,"endTime":1434.015,"body":"I first joined, and even 10"},{"speaker":"YS Chi","startTime":1429.815,"endTime":1434.015,"body":"years ago. It was so rare to see"},{"speaker":"YS Chi","startTime":1434.015,"endTime":1435.455,"body":"people move between divisions."},{"speaker":"Rose Thomson","startTime":1435.48,"endTime":1438.12,"body":"...and we're"},{"speaker":"Rose Thomson","startTime":1435.48,"endTime":1438.12,"body":"really working on that because"},{"speaker":"Rose Thomson","startTime":1438.12,"endTime":1441.9,"body":"there's a lot of opportunity for"},{"speaker":"Rose Thomson","startTime":1438.12,"endTime":1441.9,"body":"us to leverage the experiences"},{"speaker":"Rose Thomson","startTime":1441.9,"endTime":1445.74,"body":"and skills in each of the"},{"speaker":"Rose Thomson","startTime":1441.9,"endTime":1445.74,"body":"divisions differently. The"},{"speaker":"Rose Thomson","startTime":1445.74,"endTime":1450.18,"body":"thread that I was talking about,"},{"speaker":"Rose Thomson","startTime":1445.74,"endTime":1450.18,"body":"that's what binds us all, and"},{"speaker":"Rose Thomson","startTime":1451.74,"endTime":1455.76,"body":"that's an incredibly powerful"},{"speaker":"Rose Thomson","startTime":1451.74,"endTime":1455.76,"body":"thing for an organisation to"},{"speaker":"Rose Thomson","startTime":1455.76,"endTime":1460.365,"body":"have. We review it and we revise"},{"speaker":"Rose Thomson","startTime":1455.76,"endTime":1460.365,"body":"it and we get feedback on it,"},{"speaker":"Rose Thomson","startTime":1460.605,"endTime":1466.305,"body":"but at the core, it's the core"},{"speaker":"Rose Thomson","startTime":1460.605,"endTime":1466.305,"body":"of who we are. And like I say"},{"speaker":"Rose Thomson","startTime":1466.305,"endTime":1470.625,"body":"it, it's immensely powerful for"},{"speaker":"Rose Thomson","startTime":1466.305,"endTime":1470.625,"body":"people to be able to access"},{"speaker":"YS Chi","startTime":1470.0,"endTime":1474.26,"body":"When you're inside the"},{"speaker":"YS Chi","startTime":1470.0,"endTime":1474.26,"body":"organisation. You can feel it."},{"speaker":"YS Chi","startTime":1470.625,"endTime":1470.805,"body":"that."},{"speaker":"YS Chi","startTime":1475.16,"endTime":1479.18,"body":"But it all starts with"},{"speaker":"YS Chi","startTime":1475.16,"endTime":1479.18,"body":"recruitment. Right? How do we"},{"speaker":"YS Chi","startTime":1479.18,"endTime":1483.02,"body":"convey that culture when we're"},{"speaker":"YS Chi","startTime":1479.18,"endTime":1483.02,"body":"recruiting new people to join"},{"speaker":"YS Chi","startTime":1483.02,"endTime":1488.42,"body":"our team? What is the best way"},{"speaker":"YS Chi","startTime":1483.02,"endTime":1488.42,"body":"in which they can quickly"},{"speaker":"YS Chi","startTime":1488.42,"endTime":1492.68,"body":"perceive that, wow, this is kind"},{"speaker":"YS Chi","startTime":1488.42,"endTime":1492.68,"body":"of a different place. They talk"},{"speaker":"YS Chi","startTime":1492.68,"endTime":1495.965,"body":"different language, or they they"},{"speaker":"YS Chi","startTime":1492.68,"endTime":1495.965,"body":"behave differently. How do we"},{"speaker":"YS Chi","startTime":1495.965,"endTime":1498.905,"body":"get that across to the people"},{"speaker":"YS Chi","startTime":1495.965,"endTime":1498.905,"body":"we're trying to recruit?"},{"speaker":"Rose Thomson","startTime":1499.745,"endTime":1502.325,"body":"We have an"},{"speaker":"Rose Thomson","startTime":1499.745,"endTime":1502.325,"body":"incredibly powerful narrative,"},{"speaker":"Rose Thomson","startTime":1502.325,"endTime":1505.025,"body":"but we do as an organisation,"},{"speaker":"Rose Thomson","startTime":1502.325,"endTime":1505.025,"body":"fly under the radar."},{"speaker":"YS Chi","startTime":1505.025,"endTime":1506.705,"body":"Yeah, we're very modest."},{"speaker":"Rose Thomson","startTime":1506.66,"endTime":1509.815,"body":"And even when I"},{"speaker":"Rose Thomson","startTime":1506.66,"endTime":1509.815,"body":"was recruited four years ago, I"},{"speaker":"Rose Thomson","startTime":1509.882,"endTime":1514.246,"body":"was like RELX, who? And so there"},{"speaker":"Rose Thomson","startTime":1509.882,"endTime":1514.246,"body":"is a bit of work that we have to"},{"speaker":"Rose Thomson","startTime":1514.313,"endTime":1518.408,"body":"do to get people to understand"},{"speaker":"Rose Thomson","startTime":1514.313,"endTime":1518.408,"body":"who we are, and why they might"},{"speaker":"Rose Thomson","startTime":1518.475,"endTime":1522.57,"body":"want to come and work here. But"},{"speaker":"Rose Thomson","startTime":1518.475,"endTime":1522.57,"body":"once we can do that one, that"},{"speaker":"Rose Thomson","startTime":1522.637,"endTime":1526.531,"body":"narrative we've worked really"},{"speaker":"Rose Thomson","startTime":1522.637,"endTime":1526.531,"body":"hard on, and it then has the"},{"speaker":"Rose Thomson","startTime":1526.598,"endTime":1530.492,"body":"divisional element of that as"},{"speaker":"Rose Thomson","startTime":1526.598,"endTime":1530.492,"body":"well. But being able to tell"},{"speaker":"Rose Thomson","startTime":1530.559,"endTime":1534.788,"body":"that story about what we do, why"},{"speaker":"Rose Thomson","startTime":1530.559,"endTime":1534.788,"body":"we exist, how important it is."},{"speaker":"Rose Thomson","startTime":1534.855,"endTime":1538.951,"body":"Attracts a particular type of"},{"speaker":"Rose Thomson","startTime":1534.855,"endTime":1538.951,"body":"person to our organisation. Not"},{"speaker":"Rose Thomson","startTime":1539.018,"endTime":1543.046,"body":"everyone's going to thrive in"},{"speaker":"Rose Thomson","startTime":1539.018,"endTime":1543.046,"body":"this organisation, just as not"},{"speaker":"Rose Thomson","startTime":1543.113,"endTime":1546.805,"body":"everyone thrives in any"},{"speaker":"Rose Thomson","startTime":1543.113,"endTime":1546.805,"body":"organisation, but being able to"},{"speaker":"Rose Thomson","startTime":1546.872,"endTime":1551.102,"body":"tell that story, being able to"},{"speaker":"Rose Thomson","startTime":1546.872,"endTime":1551.102,"body":"excite people about our purpose,"},{"speaker":"Rose Thomson","startTime":1551.169,"endTime":1555.264,"body":"being able to talk about the"},{"speaker":"Rose Thomson","startTime":1551.169,"endTime":1555.264,"body":"culture and what matters here. I"},{"speaker":"Rose Thomson","startTime":1555.331,"endTime":1559.56,"body":"think, allows us to ensure that"},{"speaker":"Rose Thomson","startTime":1555.331,"endTime":1559.56,"body":"the people who do join us, join"},{"speaker":"Rose Thomson","startTime":1559.628,"endTime":1563.655,"body":"with their eyes wide open and"},{"speaker":"Rose Thomson","startTime":1559.628,"endTime":1563.655,"body":"able to hit the ground running"},{"speaker":"Rose Thomson","startTime":1563.723,"endTime":1567.415,"body":"quickly. And you know, there's"},{"speaker":"Rose Thomson","startTime":1563.723,"endTime":1567.415,"body":"no, what we want in that"},{"speaker":"Rose Thomson","startTime":1567.482,"endTime":1571.376,"body":"recruitment process is that"},{"speaker":"Rose Thomson","startTime":1567.482,"endTime":1571.376,"body":"there's no surprises or no OMG"},{"speaker":"Rose Thomson","startTime":1571.443,"endTime":1575.202,"body":"moments once people get here"},{"speaker":"Rose Thomson","startTime":1571.443,"endTime":1575.202,"body":"that we have misrepresented"},{"speaker":"Rose Thomson","startTime":1575.27,"endTime":1579.163,"body":"something, or we've not we've"},{"speaker":"Rose Thomson","startTime":1575.27,"endTime":1579.163,"body":"not been clear about what it"},{"speaker":"Rose Thomson","startTime":1579.23,"endTime":1583.057,"body":"actually is like to work here."},{"speaker":"Rose Thomson","startTime":1579.23,"endTime":1583.057,"body":"We can always again, we'll"},{"speaker":"Rose Thomson","startTime":1583.124,"endTime":1587.018,"body":"always improve that. We'll"},{"speaker":"Rose Thomson","startTime":1583.124,"endTime":1587.018,"body":"continue to work on that. But I"},{"speaker":"Rose Thomson","startTime":1587.085,"endTime":1591.247,"body":"think we're doing a much better"},{"speaker":"Rose Thomson","startTime":1587.085,"endTime":1591.247,"body":"job in being able to tell that"},{"speaker":"Rose Thomson","startTime":1591.314,"endTime":1594.94,"body":"story in a coherent way, than"},{"speaker":"Rose Thomson","startTime":1591.314,"endTime":1594.94,"body":"perhaps a few years ago."},{"speaker":"YS Chi","startTime":1598.1,"endTime":1601.04,"body":"In these years you have"},{"speaker":"YS Chi","startTime":1598.1,"endTime":1601.04,"body":"been with us and with the"},{"speaker":"YS Chi","startTime":1601.04,"endTime":1604.34,"body":"benefit of having actually"},{"speaker":"YS Chi","startTime":1601.04,"endTime":1604.34,"body":"worked in all four of the"},{"speaker":"YS Chi","startTime":1604.34,"endTime":1608.06,"body":"divisions itself, right? Not"},{"speaker":"YS Chi","startTime":1604.34,"endTime":1608.06,"body":"just from the headquarter, but"},{"speaker":"YS Chi","startTime":1608.06,"endTime":1608.48,"body":"inside."},{"speaker":"Rose Thomson","startTime":1608.48,"endTime":1608.96,"body":"Yes."},{"speaker":"YS Chi","startTime":1608.96,"endTime":1615.14,"body":"What would you say Rose,"},{"speaker":"YS Chi","startTime":1608.96,"endTime":1615.14,"body":"has been the most satisfying,"},{"speaker":"YS Chi","startTime":1615.14,"endTime":1619.7,"body":"rewarding aspect of these years"},{"speaker":"YS Chi","startTime":1615.14,"endTime":1619.7,"body":"so far?"},{"speaker":"Rose Thomson","startTime":1621.125,"endTime":1626.885,"body":"For me,"},{"speaker":"Rose Thomson","startTime":1621.125,"endTime":1626.885,"body":"personally, I do my day job as"},{"speaker":"Rose Thomson","startTime":1626.885,"endTime":1630.185,"body":"CHRO much more effectively now,"},{"speaker":"Rose Thomson","startTime":1626.885,"endTime":1630.185,"body":"because I've been in each of the"},{"speaker":"Rose Thomson","startTime":1630.185,"endTime":1635.525,"body":"divisions. I understand their"},{"speaker":"Rose Thomson","startTime":1630.185,"endTime":1635.525,"body":"customers, I understand their"},{"speaker":"Rose Thomson","startTime":1635.525,"endTime":1637.925,"body":"products. I understand what"},{"speaker":"Rose Thomson","startTime":1635.525,"endTime":1637.925,"body":"they're trying to do. I"},{"speaker":"Rose Thomson","startTime":1637.925,"endTime":1642.125,"body":"understand where they're trying"},{"speaker":"Rose Thomson","startTime":1637.925,"endTime":1642.125,"body":"to go. But importantly, I've met"},{"speaker":"Rose Thomson","startTime":1642.185,"endTime":1645.185,"body":"and worked with each of the"},{"speaker":"Rose Thomson","startTime":1642.185,"endTime":1645.185,"body":"leadership teams, and so I have"},{"speaker":"Rose Thomson","startTime":1645.23,"endTime":1649.91,"body":"a personal relationship with all"},{"speaker":"Rose Thomson","startTime":1645.23,"endTime":1649.91,"body":"of our leaders. I think being in"},{"speaker":"Rose Thomson","startTime":1649.91,"endTime":1652.97,"body":"a corporate job is sometimes"},{"speaker":"Rose Thomson","startTime":1649.91,"endTime":1652.97,"body":"hard because you can sometimes"},{"speaker":"Rose Thomson","startTime":1652.97,"endTime":1655.79,"body":"be accused of being disconnected"},{"speaker":"Rose Thomson","startTime":1652.97,"endTime":1655.79,"body":"from the business. But I think"},{"speaker":"Rose Thomson","startTime":1655.79,"endTime":1658.67,"body":"my experience having worked in"},{"speaker":"Rose Thomson","startTime":1655.79,"endTime":1658.67,"body":"all four divisions means I take"},{"speaker":"Rose Thomson","startTime":1658.67,"endTime":1661.61,"body":"that back, and hopefully what"},{"speaker":"Rose Thomson","startTime":1658.67,"endTime":1661.61,"body":"we're delivering, from a"},{"speaker":"Rose Thomson","startTime":1661.61,"endTime":1664.79,"body":"corporate perspective is far"},{"speaker":"Rose Thomson","startTime":1661.61,"endTime":1664.79,"body":"more relevant, lands much"},{"speaker":"Rose Thomson","startTime":1664.79,"endTime":1669.455,"body":"better, is more thoughtful,"},{"speaker":"Rose Thomson","startTime":1664.79,"endTime":1669.455,"body":"because actually we have greater"},{"speaker":"Rose Thomson","startTime":1669.455,"endTime":1673.235,"body":"insight into what's going on in"},{"speaker":"Rose Thomson","startTime":1669.455,"endTime":1673.235,"body":"each of the divisions. Then the"},{"speaker":"Rose Thomson","startTime":1673.235,"endTime":1679.355,"body":"other thing that I think we've"},{"speaker":"Rose Thomson","startTime":1673.235,"endTime":1679.355,"body":"done is, each division has an HR"},{"speaker":"Rose Thomson","startTime":1679.355,"endTime":1683.435,"body":"leader, and we work very well as"},{"speaker":"Rose Thomson","startTime":1679.355,"endTime":1683.435,"body":"a team. And so we're bringing"},{"speaker":"Rose Thomson","startTime":1683.435,"endTime":1685.595,"body":"the learnings, bringing the"},{"speaker":"Rose Thomson","startTime":1683.435,"endTime":1685.595,"body":"challenges, bringing the"},{"speaker":"Rose Thomson","startTime":1685.595,"endTime":1688.835,"body":"opportunities, and talking about"},{"speaker":"Rose Thomson","startTime":1685.595,"endTime":1688.835,"body":"them as an HR leadership team."},{"speaker":"Rose Thomson","startTime":1688.895,"endTime":1691.82,"body":"And how do we go and solve for"},{"speaker":"Rose Thomson","startTime":1688.895,"endTime":1691.82,"body":"those? And what are the things"},{"speaker":"Rose Thomson","startTime":1691.82,"endTime":1695.24,"body":"that need to be put across RELX,"},{"speaker":"Rose Thomson","startTime":1691.82,"endTime":1695.24,"body":"and what are the things that"},{"speaker":"Rose Thomson","startTime":1695.24,"endTime":1698.78,"body":"are, actually this is just an"},{"speaker":"Rose Thomson","startTime":1695.24,"endTime":1698.78,"body":"Elsevier thing. How do we all"},{"speaker":"Rose Thomson","startTime":1698.78,"endTime":1703.22,"body":"help you deliver that for"},{"speaker":"Rose Thomson","startTime":1698.78,"endTime":1703.22,"body":"Elsevier? I think we're getting"},{"speaker":"Rose Thomson","startTime":1703.22,"endTime":1706.4,"body":"a lot more traction as a"},{"speaker":"Rose Thomson","startTime":1703.22,"endTime":1706.4,"body":"function, in terms of the things"},{"speaker":"Rose Thomson","startTime":1706.4,"endTime":1711.5,"body":"that we're able to influence and"},{"speaker":"Rose Thomson","startTime":1706.4,"endTime":1711.5,"body":"impact, than when we were all"},{"speaker":"Rose Thomson","startTime":1711.5,"endTime":1712.76,"body":"gloriously isolated."},{"speaker":"YS Chi","startTime":1713.3,"endTime":1715.445,"body":"And you know that when"},{"speaker":"YS Chi","startTime":1713.3,"endTime":1715.445,"body":"you first joined, you had no"},{"speaker":"YS Chi","startTime":1715.445,"endTime":1718.745,"body":"idea that you would have to do"},{"speaker":"YS Chi","startTime":1715.445,"endTime":1718.745,"body":"these two roles at the same"},{"speaker":"YS Chi","startTime":1718.805,"endTime":1719.345,"body":"time."},{"speaker":"Rose Thomson","startTime":1719.465,"endTime":1722.645,"body":"Yes, but you know,"},{"speaker":"Rose Thomson","startTime":1719.465,"endTime":1722.645,"body":"when you're in the midst of it,"},{"speaker":"Rose Thomson","startTime":1722.645,"endTime":1724.265,"body":"it's like, oh my goodness..."},{"speaker":"YS Chi","startTime":1724.325,"endTime":1725.645,"body":"You've always had two"},{"speaker":"YS Chi","startTime":1724.325,"endTime":1725.645,"body":"titles."},{"speaker":"Rose Thomson","startTime":1725.645,"endTime":1728.165,"body":"Yes. And you know,"},{"speaker":"Rose Thomson","startTime":1725.645,"endTime":1728.165,"body":"on a bad day, I'm like, I'm not"},{"speaker":"Rose Thomson","startTime":1728.165,"endTime":1732.185,"body":"doing anything well, but I step"},{"speaker":"Rose Thomson","startTime":1728.165,"endTime":1732.185,"body":"back and I say, actually, this"},{"speaker":"Rose Thomson","startTime":1732.185,"endTime":1737.81,"body":"has made me so much more"},{"speaker":"Rose Thomson","startTime":1732.185,"endTime":1737.81,"body":"effective. And as CHRO, the in"},{"speaker":"Rose Thomson","startTime":1737.81,"endTime":1741.41,"body":"depth knowledge I have of our"},{"speaker":"Rose Thomson","startTime":1737.81,"endTime":1741.41,"body":"businesses, of the people, of"},{"speaker":"Rose Thomson","startTime":1741.41,"endTime":1748.49,"body":"our employees, of our products,"},{"speaker":"Rose Thomson","startTime":1741.41,"endTime":1748.49,"body":"it's only helpful and so on a"},{"speaker":"Rose Thomson","startTime":1748.49,"endTime":1750.71,"body":"good day, that's what I say to"},{"speaker":"Rose Thomson","startTime":1748.49,"endTime":1750.71,"body":"myself. On a bad day, it's like,"},{"speaker":"Rose Thomson","startTime":1750.77,"endTime":1751.43,"body":"oh my goodness."},{"speaker":"YS Chi","startTime":1753.29,"endTime":1756.29,"body":"We cannot have this kind"},{"speaker":"YS Chi","startTime":1753.29,"endTime":1756.29,"body":"of conversation without talking"},{"speaker":"YS Chi","startTime":1756.29,"endTime":1761.075,"body":"about at least one thing that is"},{"speaker":"YS Chi","startTime":1756.29,"endTime":1761.075,"body":"so prevalent today in our world,"},{"speaker":"YS Chi","startTime":1761.075,"endTime":1766.055,"body":"and that's the word AI, right?"},{"speaker":"YS Chi","startTime":1761.075,"endTime":1766.055,"body":"What do you think? How is AI"},{"speaker":"YS Chi","startTime":1766.055,"endTime":1771.095,"body":"affecting our culture? How is AI"},{"speaker":"YS Chi","startTime":1766.055,"endTime":1771.095,"body":"affecting how we do things?"},{"speaker":"Rose Thomson","startTime":1771.875,"endTime":1774.155,"body":"So, it's"},{"speaker":"Rose Thomson","startTime":1771.875,"endTime":1774.155,"body":"definitely affecting how we do"},{"speaker":"Rose Thomson","startTime":1774.155,"endTime":1778.475,"body":"things, and it definitely will"},{"speaker":"Rose Thomson","startTime":1774.155,"endTime":1778.475,"body":"affect our culture. I think AI"},{"speaker":"Rose Thomson","startTime":1778.475,"endTime":1781.715,"body":"is delivering a new productivity"},{"speaker":"Rose Thomson","startTime":1778.475,"endTime":1781.715,"body":"equation for all organisations."},{"speaker":"Rose Thomson","startTime":1781.715,"endTime":1786.62,"body":"The ways of working are going to"},{"speaker":"Rose Thomson","startTime":1781.715,"endTime":1786.62,"body":"be rapidly, are rapidly"},{"speaker":"Rose Thomson","startTime":1786.62,"endTime":1791.12,"body":"changing, and we're moving from"},{"speaker":"Rose Thomson","startTime":1786.62,"endTime":1791.12,"body":"automation to optimisation to"},{"speaker":"Rose Thomson","startTime":1791.18,"endTime":1796.4,"body":"transformation, in terms of how"},{"speaker":"Rose Thomson","startTime":1791.18,"endTime":1796.4,"body":"work is done. And my personal"},{"speaker":"Rose Thomson","startTime":1796.4,"endTime":1800.96,"body":"belief is that humans will never"},{"speaker":"Rose Thomson","startTime":1796.4,"endTime":1800.96,"body":"be fully replicated by AI. But"},{"speaker":"Rose Thomson","startTime":1800.96,"endTime":1805.34,"body":"how do we use AI to enhance and"},{"speaker":"Rose Thomson","startTime":1800.96,"endTime":1805.34,"body":"expand human innovation? How do"},{"speaker":"Rose Thomson","startTime":1805.34,"endTime":1811.385,"body":"we use it to augment and amplify"},{"speaker":"Rose Thomson","startTime":1805.34,"endTime":1811.385,"body":"our ideas? How do we supercharge"},{"speaker":"Rose Thomson","startTime":1811.385,"endTime":1815.885,"body":"a cycle of innovation using AI?"},{"speaker":"Rose Thomson","startTime":1811.385,"endTime":1815.885,"body":"How do we empower our people,"},{"speaker":"Rose Thomson","startTime":1815.885,"endTime":1819.305,"body":"increase our problem solving?"},{"speaker":"Rose Thomson","startTime":1815.885,"endTime":1819.305,"body":"There's a lot of positives in"},{"speaker":"Rose Thomson","startTime":1819.305,"endTime":1824.165,"body":"terms of what AI can bring, but"},{"speaker":"Rose Thomson","startTime":1819.305,"endTime":1824.165,"body":"the impact of AI on culture and"},{"speaker":"Rose Thomson","startTime":1824.225,"endTime":1830.81,"body":"employees, I think those of us"},{"speaker":"Rose Thomson","startTime":1824.225,"endTime":1830.81,"body":"who embrace AI will always be"},{"speaker":"Rose Thomson","startTime":1830.81,"endTime":1834.53,"body":"more successful than those who"},{"speaker":"Rose Thomson","startTime":1830.81,"endTime":1834.53,"body":"don't, I think that's sort of"},{"speaker":"Rose Thomson","startTime":1834.53,"endTime":1838.37,"body":"the baseline. But we're seeing"},{"speaker":"Rose Thomson","startTime":1834.53,"endTime":1838.37,"body":"jobs change. We're seeing skill"},{"speaker":"Rose Thomson","startTime":1838.37,"endTime":1841.85,"body":"sets change. We're seeing demand"},{"speaker":"Rose Thomson","startTime":1838.37,"endTime":1841.85,"body":"for different skills that even"},{"speaker":"Rose Thomson","startTime":1841.85,"endTime":1847.55,"body":"three years ago we didn't know"},{"speaker":"Rose Thomson","startTime":1841.85,"endTime":1847.55,"body":"existed. For me, it's how are we"},{"speaker":"Rose Thomson","startTime":1847.55,"endTime":1850.07,"body":"thinking about the skill sets"},{"speaker":"Rose Thomson","startTime":1847.55,"endTime":1850.07,"body":"that we're going to need in"},{"speaker":"Rose Thomson","startTime":1850.07,"endTime":1853.595,"body":"terms of buying those skills in?"},{"speaker":"Rose Thomson","startTime":1850.07,"endTime":1853.595,"body":"i.e. recruiting people or"},{"speaker":"Rose Thomson","startTime":1853.595,"endTime":1857.555,"body":"building those skills? We're"},{"speaker":"Rose Thomson","startTime":1853.595,"endTime":1857.555,"body":"lucky in RELX, we've been doing"},{"speaker":"Rose Thomson","startTime":1857.555,"endTime":1859.115,"body":"this for actually, quite some"},{"speaker":"Rose Thomson","startTime":1857.555,"endTime":1859.115,"body":"time..."},{"speaker":"Rose Thomson","startTime":1859.0,"endTime":1862.594,"body":"...before it was"},{"speaker":"Rose Thomson","startTime":1859.0,"endTime":1862.594,"body":"consumer grade. So, we've got a"},{"speaker":"YS Chi","startTime":1859.155,"endTime":1859.935,"body":"Quite some time."},{"speaker":"YS Chi","startTime":1862.669,"endTime":1866.862,"body":"track record and a lot of"},{"speaker":"YS Chi","startTime":1862.669,"endTime":1866.862,"body":"expertise in the organisation,"},{"speaker":"YS Chi","startTime":1866.937,"endTime":1871.579,"body":"and I think we're going to see"},{"speaker":"YS Chi","startTime":1866.937,"endTime":1871.579,"body":"new career paths. I think we're"},{"speaker":"YS Chi","startTime":1871.654,"endTime":1876.297,"body":"going to see different types of"},{"speaker":"YS Chi","startTime":1871.654,"endTime":1876.297,"body":"jobs that don't exist today. I"},{"speaker":"YS Chi","startTime":1876.372,"endTime":1881.089,"body":"think it's beholden on us and on"},{"speaker":"YS Chi","startTime":1876.372,"endTime":1881.089,"body":"every employee to think about,"},{"speaker":"YS Chi","startTime":1881.164,"endTime":1885.732,"body":"how do I stay relevant? What are"},{"speaker":"YS Chi","startTime":1881.164,"endTime":1885.732,"body":"the skill sets and different"},{"speaker":"YS Chi","startTime":1885.807,"endTime":1890.449,"body":"experiences that I need to go"},{"speaker":"YS Chi","startTime":1885.807,"endTime":1890.449,"body":"and get that will make sure that"},{"speaker":"YS Chi","startTime":1890.524,"endTime":1894.568,"body":"I do stay relevant, and that"},{"speaker":"YS Chi","startTime":1890.524,"endTime":1894.568,"body":"I've got a skill set that"},{"speaker":"YS Chi","startTime":1894.643,"endTime":1899.061,"body":"enables me to be agile in my"},{"speaker":"YS Chi","startTime":1894.643,"endTime":1899.061,"body":"career as jobs change and that"},{"speaker":"YS Chi","startTime":1899.136,"endTime":1903.853,"body":"curiosity. Within RELX, we have"},{"speaker":"YS Chi","startTime":1899.136,"endTime":1903.853,"body":"provided access to AI for every"},{"speaker":"YS Chi","startTime":1903.928,"endTime":1908.72,"body":"single employee, no matter what"},{"speaker":"YS Chi","startTime":1903.928,"endTime":1908.72,"body":"their department, no matter what"},{"speaker":"YS Chi","startTime":1908.795,"endTime":1913.138,"body":"they're doing, everyone can go"},{"speaker":"YS Chi","startTime":1908.795,"endTime":1913.138,"body":"and access AI and use it in"},{"speaker":"YS Chi","startTime":1913.213,"endTime":1917.856,"body":"their job. Part, you know, play"},{"speaker":"YS Chi","startTime":1913.213,"endTime":1917.856,"body":"it. Play with it, sandbox with"},{"speaker":"YS Chi","startTime":1917.931,"endTime":1921.974,"body":"it, all of those things, and"},{"speaker":"YS Chi","startTime":1917.931,"endTime":1921.974,"body":"we're also doing a lot of"},{"speaker":"YS Chi","startTime":1922.049,"endTime":1926.317,"body":"learning paths in terms of"},{"speaker":"YS Chi","startTime":1922.049,"endTime":1926.317,"body":"making sure people can use it."},{"speaker":"YS Chi","startTime":1926.392,"endTime":1931.035,"body":"They know how to find it, that"},{"speaker":"YS Chi","startTime":1926.392,"endTime":1931.035,"body":"we're coaching them in terms of"},{"speaker":"YS Chi","startTime":1931.11,"endTime":1935.453,"body":"how they can use it. But as"},{"speaker":"YS Chi","startTime":1931.11,"endTime":1935.453,"body":"CHRO, I think about AI and the"},{"speaker":"YS Chi","startTime":1935.528,"endTime":1939.946,"body":"impact it will have on culture,"},{"speaker":"YS Chi","startTime":1935.528,"endTime":1939.946,"body":"not only about what are the"},{"speaker":"YS Chi","startTime":1940.02,"endTime":1944.064,"body":"skills and the talents that"},{"speaker":"YS Chi","startTime":1940.02,"endTime":1944.064,"body":"we're going to need in the"},{"speaker":"YS Chi","startTime":1944.139,"endTime":1948.931,"body":"future. But how does HR utilise"},{"speaker":"YS Chi","startTime":1944.139,"endTime":1948.931,"body":"the power of AI to reinforce and"},{"speaker":"YS Chi","startTime":1949.006,"endTime":1953.649,"body":"drive our culture? How do we use"},{"speaker":"YS Chi","startTime":1949.006,"endTime":1953.649,"body":"it to tie things together for"},{"speaker":"YS Chi","startTime":1953.724,"endTime":1958.366,"body":"employees? This thread that I've"},{"speaker":"YS Chi","startTime":1953.724,"endTime":1958.366,"body":"talked about. How do we build"},{"speaker":"YS Chi","startTime":1958.441,"endTime":1962.859,"body":"manager effectiveness faster"},{"speaker":"YS Chi","startTime":1958.441,"endTime":1962.859,"body":"using AI, and how do we ensure"},{"speaker":"YS Chi","startTime":1962.934,"endTime":1967.352,"body":"our leaders have the right set"},{"speaker":"YS Chi","startTime":1962.934,"endTime":1967.352,"body":"of skills to be able to lead"},{"speaker":"YS Chi","startTime":1967.427,"endTime":1972.069,"body":"effectively in this new world."},{"speaker":"YS Chi","startTime":1967.427,"endTime":1972.069,"body":"And how do we make the employee"},{"speaker":"YS Chi","startTime":1972.144,"endTime":1976.712,"body":"experience better for everybody?"},{"speaker":"YS Chi","startTime":1972.144,"endTime":1976.712,"body":"And that can be as simple as"},{"speaker":"YS Chi","startTime":1976.787,"endTime":1980.98,"body":"using a chat bot to find a"},{"speaker":"YS Chi","startTime":1976.787,"endTime":1980.98,"body":"policy, or, whatever it might"},{"speaker":"YS Chi","startTime":1981.055,"endTime":1985.398,"body":"be. We can make things better,"},{"speaker":"YS Chi","startTime":1981.055,"endTime":1985.398,"body":"faster, simpler for people,"},{"speaker":"YS Chi","startTime":1985.473,"endTime":1989.891,"body":"using AI. It's both exciting and"},{"speaker":"YS Chi","startTime":1985.473,"endTime":1989.891,"body":"daunting, and a little bit"},{"speaker":"YS Chi","startTime":1989.966,"endTime":1994.234,"body":"scary, but I think if we get it"},{"speaker":"YS Chi","startTime":1989.966,"endTime":1994.234,"body":"right, it'll be immensely"},{"speaker":"YS Chi","startTime":1994.309,"endTime":1999.101,"body":"powerful. And so I, I talked to"},{"speaker":"YS Chi","startTime":1994.309,"endTime":1999.101,"body":"my team in terms of how AI could"},{"speaker":"YS Chi","startTime":1999.176,"endTime":2003.969,"body":"be a total game changer for us."},{"speaker":"YS Chi","startTime":1999.176,"endTime":2003.969,"body":"Not just in how we do our day to"},{"speaker":"YS Chi","startTime":2004.043,"endTime":2008.237,"body":"day jobs, but how do we use AI"},{"speaker":"YS Chi","startTime":2004.043,"endTime":2008.237,"body":"to really turbocharge our"},{"speaker":"YS Chi","startTime":2008.312,"endTime":2012.804,"body":"culture? To really make sure"},{"speaker":"YS Chi","startTime":2008.312,"endTime":2012.804,"body":"that the steps that we've taken"},{"speaker":"YS Chi","startTime":2012.879,"endTime":2016.998,"body":"now to articulate that are"},{"speaker":"YS Chi","startTime":2012.879,"endTime":2016.998,"body":"really reinforced in all our"},{"speaker":"YS Chi","startTime":2017.073,"endTime":2021.715,"body":"processes, in all our ways of"},{"speaker":"YS Chi","startTime":2017.073,"endTime":2021.715,"body":"working that impact employees on"},{"speaker":"YS Chi","startTime":2021.79,"endTime":2026.358,"body":"a day to day basis. As I say,"},{"speaker":"YS Chi","startTime":2021.79,"endTime":2026.358,"body":"it's a bit daunting, but pretty"},{"speaker":"YS Chi","startTime":2026.433,"endTime":2028.455,"body":"exciting at the same times."},{"speaker":"YS Chi","startTime":2028.0,"endTime":2031.24,"body":"Yeah, I'm not even sure"},{"speaker":"YS Chi","startTime":2028.0,"endTime":2031.24,"body":"what chapter of the book we are"},{"speaker":"YS Chi","startTime":2031.24,"endTime":2037.3,"body":"in with AI. AI is not a one time"},{"speaker":"YS Chi","startTime":2031.24,"endTime":2037.3,"body":"invention of a telephone or one"},{"speaker":"YS Chi","startTime":2037.3,"endTime":2041.92,"body":"time invention of a engine,"},{"speaker":"YS Chi","startTime":2037.3,"endTime":2041.92,"body":"right? It's continually evolving"},{"speaker":"YS Chi","startTime":2041.92,"endTime":2046.24,"body":"and at a faster pace every"},{"speaker":"YS Chi","startTime":2041.92,"endTime":2046.24,"body":"single day, in fact. I think"},{"speaker":"YS Chi","startTime":2046.24,"endTime":2050.44,"body":"there's a lot more that we don't"},{"speaker":"YS Chi","startTime":2046.24,"endTime":2050.44,"body":"know than we do know. But in my"},{"speaker":"YS Chi","startTime":2050.44,"endTime":2054.205,"body":"conversation with you today,"},{"speaker":"YS Chi","startTime":2050.44,"endTime":2054.205,"body":"it's very clear that the culture"},{"speaker":"YS Chi","startTime":2054.205,"endTime":2059.185,"body":"that we have been able to"},{"speaker":"YS Chi","startTime":2054.205,"endTime":2059.185,"body":"develop and install here seems"},{"speaker":"YS Chi","startTime":2059.185,"endTime":2064.885,"body":"to be a good one to tackle this"},{"speaker":"YS Chi","startTime":2059.185,"endTime":2064.885,"body":"kind of environment today. And I"},{"speaker":"YS Chi","startTime":2064.885,"endTime":2071.965,"body":"would say it might be like CCPP,"},{"speaker":"YS Chi","startTime":2064.885,"endTime":2071.965,"body":"consistent, continuous, pivots"},{"speaker":"YS Chi","startTime":2071.965,"endTime":2073.525,"body":"and pilots, right?"},{"speaker":"Rose Thomson","startTime":2073.525,"endTime":2073.885,"body":"Yeah."},{"speaker":"YS Chi","startTime":2073.885,"endTime":2079.99,"body":"And there is something"},{"speaker":"YS Chi","startTime":2073.885,"endTime":2079.99,"body":"about the conflict between"},{"speaker":"YS Chi","startTime":2080.17,"endTime":2084.55,"body":"things, the steady and the"},{"speaker":"YS Chi","startTime":2080.17,"endTime":2084.55,"body":"continual change. Something"},{"speaker":"YS Chi","startTime":2084.55,"endTime":2092.05,"body":"about long and short, consistent"},{"speaker":"YS Chi","startTime":2084.55,"endTime":2092.05,"body":"but always innovating, right?"},{"speaker":"YS Chi","startTime":2093.01,"endTime":2097.99,"body":"And that seems to be the culture"},{"speaker":"YS Chi","startTime":2093.01,"endTime":2097.99,"body":"that we now enjoy, and that we"},{"speaker":"YS Chi","startTime":2097.99,"endTime":2102.955,"body":"enjoy it across all four"},{"speaker":"YS Chi","startTime":2097.99,"endTime":2102.955,"body":"businesses, and not differently"},{"speaker":"YS Chi","startTime":2103.315,"endTime":2106.735,"body":"from one to another. Obviously,"},{"speaker":"YS Chi","startTime":2103.315,"endTime":2106.735,"body":"as you said, with some unique"},{"speaker":"YS Chi","startTime":2106.735,"endTime":2112.615,"body":"characteristics to geography and"},{"speaker":"YS Chi","startTime":2106.735,"endTime":2112.615,"body":"the customers we serve, but I"},{"speaker":"YS Chi","startTime":2112.615,"endTime":2117.475,"body":"think I've learned a lot about"},{"speaker":"YS Chi","startTime":2112.615,"endTime":2117.475,"body":"what culture is to us and how"},{"speaker":"YS Chi","startTime":2117.475,"endTime":2121.36,"body":"fundamental it is to our"},{"speaker":"YS Chi","startTime":2117.475,"endTime":2121.36,"body":"success."},{"speaker":"Rose Thomson","startTime":2121.36,"endTime":2127.36,"body":"Well, culture"},{"speaker":"Rose Thomson","startTime":2121.36,"endTime":2127.36,"body":"can't be replicated, so it's our"},{"speaker":"Rose Thomson","startTime":2127.36,"endTime":2131.38,"body":"unique selling point, really. It"},{"speaker":"Rose Thomson","startTime":2127.36,"endTime":2131.38,"body":"separates us from all our"},{"speaker":"Rose Thomson","startTime":2131.38,"endTime":2137.5,"body":"competitors, our ability to"},{"speaker":"Rose Thomson","startTime":2131.38,"endTime":2137.5,"body":"articulate our culture and make"},{"speaker":"Rose Thomson","startTime":2137.5,"endTime":2140.44,"body":"sure we're hiring people who are"},{"speaker":"Rose Thomson","startTime":2137.5,"endTime":2140.44,"body":"going to reinforce that culture."},{"speaker":"Rose Thomson","startTime":2141.82,"endTime":2146.245,"body":"That can't be replicated easily"},{"speaker":"Rose Thomson","startTime":2141.82,"endTime":2146.245,"body":"by other companies. Our"},{"speaker":"Rose Thomson","startTime":2146.245,"endTime":2150.985,"body":"policies, our processes, all"},{"speaker":"Rose Thomson","startTime":2146.245,"endTime":2150.985,"body":"those things, can be stolen and"},{"speaker":"Rose Thomson","startTime":2150.985,"endTime":2154.645,"body":"reapplied and that's fine. You"},{"speaker":"Rose Thomson","startTime":2150.985,"endTime":2154.645,"body":"know, great ideas come from"},{"speaker":"Rose Thomson","startTime":2154.645,"endTime":2158.485,"body":"everywhere. It's about being"},{"speaker":"Rose Thomson","startTime":2154.645,"endTime":2158.485,"body":"able to bring those in and apply"},{"speaker":"Rose Thomson","startTime":2158.485,"endTime":2163.345,"body":"them to your context. But"},{"speaker":"Rose Thomson","startTime":2158.485,"endTime":2163.345,"body":"culture that's so much harder to"},{"speaker":"Rose Thomson","startTime":2163.345,"endTime":2169.57,"body":"copy, and that's what I think"},{"speaker":"Rose Thomson","startTime":2163.345,"endTime":2169.57,"body":"sets us apart and enables us to"},{"speaker":"Rose Thomson","startTime":2169.93,"endTime":2172.57,"body":"continuously deliver for our"},{"speaker":"Rose Thomson","startTime":2169.93,"endTime":2172.57,"body":"customers."},{"speaker":"YS Chi","startTime":2173.56,"endTime":2177.94,"body":"And it seems like it's"},{"speaker":"YS Chi","startTime":2173.56,"endTime":2177.94,"body":"actually working, because it"},{"speaker":"YS Chi","startTime":2177.94,"endTime":2182.32,"body":"looks like we are leading in"},{"speaker":"YS Chi","startTime":2177.94,"endTime":2182.32,"body":"every sector in which we are"},{"speaker":"YS Chi","startTime":2182.38,"endTime":2188.14,"body":"competing and developing. Thank"},{"speaker":"YS Chi","startTime":2182.38,"endTime":2188.14,"body":"you so much for your insights on"},{"speaker":"YS Chi","startTime":2188.14,"endTime":2193.24,"body":"this, and more importantly,"},{"speaker":"YS Chi","startTime":2188.14,"endTime":2193.24,"body":"thank you for being able to"},{"speaker":"YS Chi","startTime":2193.96,"endTime":2197.845,"body":"establish this kind of"},{"speaker":"YS Chi","startTime":2193.96,"endTime":2197.845,"body":"framework, rather than being"},{"speaker":"YS Chi","startTime":2197.845,"endTime":2206.305,"body":"accidental, in a very intended"},{"speaker":"YS Chi","startTime":2197.845,"endTime":2206.305,"body":"way, in mere few years. I really"},{"speaker":"YS Chi","startTime":2206.305,"endTime":2209.245,"body":"look forward to seeing how much"},{"speaker":"YS Chi","startTime":2206.305,"endTime":2209.245,"body":"more we're going to develop in"},{"speaker":"YS Chi","startTime":2209.245,"endTime":2214.345,"body":"this culture area that is truly"},{"speaker":"YS Chi","startTime":2209.245,"endTime":2214.345,"body":"roots of our success."},{"speaker":"Rose Thomson","startTime":2214.345,"endTime":2217.765,"body":"Thank you, YS."},{"speaker":"Rose Thomson","startTime":2214.345,"endTime":2217.765,"body":"It's really exciting, really"},{"speaker":"Rose Thomson","startTime":2217.765,"endTime":2221.41,"body":"exciting to be able to work on"},{"speaker":"Rose Thomson","startTime":2217.765,"endTime":2221.41,"body":"this and have such a positive"},{"speaker":"Rose Thomson","startTime":2221.41,"endTime":2222.85,"body":"influence on the organisation."},{"speaker":"YS Chi","startTime":2223.39,"endTime":2226.93,"body":"Well, we're glad that"},{"speaker":"YS Chi","startTime":2223.39,"endTime":2226.93,"body":"you're doing it. Thank you so"},{"speaker":"YS Chi","startTime":2226.93,"endTime":2227.11,"body":"much."},{"speaker":"Rose Thomson","startTime":2227.11,"endTime":2227.77,"body":"Thank you."}]}