{"version":"1.0.0","segments":[{"speaker":"YS Chi","startTime":0.78,"endTime":3.75,"body":"The Unique Contributions"},{"speaker":"YS Chi","startTime":0.78,"endTime":3.75,"body":"podcast is brought to you by"},{"speaker":"YS Chi","startTime":3.75,"endTime":7.08,"body":"RELX. Find out more about us by"},{"speaker":"YS Chi","startTime":3.75,"endTime":7.08,"body":"visiting RELX.com."},{"speaker":"Dean Curtis","startTime":11.37,"endTime":13.02,"body":"And that's really"},{"speaker":"Dean Curtis","startTime":11.37,"endTime":13.02,"body":"important. You know your"},{"speaker":"Dean Curtis","startTime":13.02,"endTime":16.32,"body":"passion, particularly in the"},{"speaker":"Dean Curtis","startTime":13.02,"endTime":16.32,"body":"environment that we're in now,"},{"speaker":"Dean Curtis","startTime":16.8,"endTime":21.0,"body":"where it has been pretty tough"},{"speaker":"Dean Curtis","startTime":16.8,"endTime":21.0,"body":"for most people, you have to"},{"speaker":"Dean Curtis","startTime":21.0,"endTime":22.41,"body":"believe in what you're doing."},{"speaker":"YS Chi","startTime":41.98,"endTime":45.1,"body":"Hello, and welcome to"},{"speaker":"YS Chi","startTime":41.98,"endTime":45.1,"body":"Unique Contributions, a RELX"},{"speaker":"YS Chi","startTime":45.1,"endTime":47.41,"body":"podcast where we bring you"},{"speaker":"YS Chi","startTime":45.1,"endTime":47.41,"body":"closer to some of the most"},{"speaker":"YS Chi","startTime":47.41,"endTime":50.26,"body":"interesting people from around"},{"speaker":"YS Chi","startTime":47.41,"endTime":50.26,"body":"our business working on industry"},{"speaker":"YS Chi","startTime":50.26,"endTime":54.64,"body":"shaping issues that matter. We"},{"speaker":"YS Chi","startTime":50.26,"endTime":54.64,"body":"explore how they and we"},{"speaker":"YS Chi","startTime":54.64,"endTime":58.21,"body":"collectively as a firm, create"},{"speaker":"YS Chi","startTime":54.64,"endTime":58.21,"body":"positive impact on society"},{"speaker":"YS Chi","startTime":58.21,"endTime":62.56,"body":"through our knowledge, resources"},{"speaker":"YS Chi","startTime":58.21,"endTime":62.56,"body":"and skills. This is what we call"},{"speaker":"YS Chi","startTime":62.59,"endTime":67.42,"body":"our unique contributions. My"},{"speaker":"YS Chi","startTime":62.59,"endTime":67.42,"body":"guest today is Dean Curtis Group"},{"speaker":"YS Chi","startTime":67.42,"endTime":72.19,"body":"Managing Director of LexisNexis"},{"speaker":"YS Chi","startTime":67.42,"endTime":72.19,"body":"Risk Solutions, and CEO of both"},{"speaker":"YS Chi","startTime":72.22,"endTime":75.85,"body":"ICIS and Cirium, which"},{"speaker":"YS Chi","startTime":72.22,"endTime":75.85,"body":"respectively provide data and"},{"speaker":"YS Chi","startTime":75.85,"endTime":78.34,"body":"analytic solutions to the"},{"speaker":"YS Chi","startTime":75.85,"endTime":78.34,"body":"petrochemical and airline"},{"speaker":"YS Chi","startTime":78.34,"endTime":83.17,"body":"industries. Dean's career is a"},{"speaker":"YS Chi","startTime":78.34,"endTime":83.17,"body":"fascinating journey. He's moved"},{"speaker":"YS Chi","startTime":83.17,"endTime":86.35,"body":"from finance to professional"},{"speaker":"YS Chi","startTime":83.17,"endTime":86.35,"body":"football, or as Americans call"},{"speaker":"YS Chi","startTime":86.35,"endTime":89.77,"body":"it soccer coach at Tottenham,"},{"speaker":"YS Chi","startTime":86.35,"endTime":89.77,"body":"and a couple of other major"},{"speaker":"YS Chi","startTime":89.77,"endTime":94.0,"body":"league clubs in UK. And then"},{"speaker":"YS Chi","startTime":89.77,"endTime":94.0,"body":"went on went into risk and"},{"speaker":"YS Chi","startTime":94.0,"endTime":97.93,"body":"compliance. And now he's leading"},{"speaker":"YS Chi","startTime":94.0,"endTime":97.93,"body":"two growing businesses that"},{"speaker":"YS Chi","startTime":97.93,"endTime":102.25,"body":"provide data and analytics. I'll"},{"speaker":"YS Chi","startTime":97.93,"endTime":102.25,"body":"be asking Dean, what can sports"},{"speaker":"YS Chi","startTime":102.25,"endTime":105.67,"body":"and the psychology of sport"},{"speaker":"YS Chi","startTime":102.25,"endTime":105.67,"body":"teach business? What can data"},{"speaker":"YS Chi","startTime":105.67,"endTime":109.75,"body":"and technology together with"},{"speaker":"YS Chi","startTime":105.67,"endTime":109.75,"body":"effective relationships do to"},{"speaker":"YS Chi","startTime":109.75,"endTime":112.87,"body":"support industries, especially"},{"speaker":"YS Chi","startTime":109.75,"endTime":112.87,"body":"those that are on a path to"},{"speaker":"YS Chi","startTime":112.87,"endTime":117.49,"body":"digital transformation in the"},{"speaker":"YS Chi","startTime":112.87,"endTime":117.49,"body":"middle of global pandemic? Dean,"},{"speaker":"YS Chi","startTime":117.94,"endTime":120.7,"body":"thank you for joining the"},{"speaker":"YS Chi","startTime":117.94,"endTime":120.7,"body":"podcast. It's great to have you"},{"speaker":"YS Chi","startTime":120.7,"endTime":124.45,"body":"here today. You're based in the"},{"speaker":"YS Chi","startTime":120.7,"endTime":124.45,"body":"UK, how have you been holding up"},{"speaker":"YS Chi","startTime":124.45,"endTime":127.27,"body":"these days, especially given you"},{"speaker":"YS Chi","startTime":124.45,"endTime":127.27,"body":"case current second lockdown?"},{"speaker":"Dean Curtis","startTime":128.29,"endTime":131.53,"body":"Hi YS, and it's a"},{"speaker":"Dean Curtis","startTime":128.29,"endTime":131.53,"body":"pleasure to be here and and"},{"speaker":"Dean Curtis","startTime":131.53,"endTime":135.13,"body":"discuss with you. I'm pretty"},{"speaker":"Dean Curtis","startTime":131.53,"endTime":135.13,"body":"similar to most people, I would"},{"speaker":"Dean Curtis","startTime":135.13,"endTime":138.43,"body":"say around the world. I mean, I"},{"speaker":"Dean Curtis","startTime":135.13,"endTime":138.43,"body":"often use the phrase in the"},{"speaker":"Dean Curtis","startTime":138.43,"endTime":141.7,"body":"business, I'm not sure that"},{"speaker":"Dean Curtis","startTime":138.43,"endTime":141.7,"body":"we're all in the same boat,"},{"speaker":"Dean Curtis","startTime":141.7,"endTime":144.52,"body":"we're all in the same storm in"},{"speaker":"Dean Curtis","startTime":141.7,"endTime":144.52,"body":"different boats, and everyone's"},{"speaker":"Dean Curtis","startTime":144.52,"endTime":149.41,"body":"had their unique journeys, and"},{"speaker":"Dean Curtis","startTime":144.52,"endTime":149.41,"body":"mine has been up and down, you"},{"speaker":"Dean Curtis","startTime":149.41,"endTime":154.66,"body":"know, similar to so most people"},{"speaker":"Dean Curtis","startTime":149.41,"endTime":154.66,"body":"around the world. And similar to"},{"speaker":"Dean Curtis","startTime":154.66,"endTime":158.2,"body":"yourself, I obviously travel a"},{"speaker":"Dean Curtis","startTime":154.66,"endTime":158.2,"body":"lot. And this period of time has"},{"speaker":"Dean Curtis","startTime":158.2,"endTime":161.62,"body":"meant that I've had no"},{"speaker":"Dean Curtis","startTime":158.2,"endTime":161.62,"body":"international travel for a"},{"speaker":"Dean Curtis","startTime":161.62,"endTime":165.73,"body":"number of months, which I try"},{"speaker":"Dean Curtis","startTime":161.62,"endTime":165.73,"body":"and take the positives from in"},{"speaker":"Dean Curtis","startTime":165.73,"endTime":168.61,"body":"terms of time of reflection and"},{"speaker":"Dean Curtis","startTime":165.73,"endTime":168.61,"body":"to decide what's really"},{"speaker":"Dean Curtis","startTime":168.61,"endTime":172.69,"body":"important. And I've also had to"},{"speaker":"Dean Curtis","startTime":168.61,"endTime":172.69,"body":"change my own personal habits"},{"speaker":"Dean Curtis","startTime":172.72,"endTime":176.29,"body":"around my own personal"},{"speaker":"Dean Curtis","startTime":172.72,"endTime":176.29,"body":"performance in the form of"},{"speaker":"Dean Curtis","startTime":177.34,"endTime":181.6,"body":"exercise, diet, hydration, and"},{"speaker":"Dean Curtis","startTime":177.34,"endTime":181.6,"body":"kind of the content I consume"},{"speaker":"Dean Curtis","startTime":181.6,"endTime":184.63,"body":"and how I consume it based on"},{"speaker":"Dean Curtis","startTime":181.6,"endTime":184.63,"body":"the fact that I'm obviously sat"},{"speaker":"Dean Curtis","startTime":184.96,"endTime":189.67,"body":"remotely the same as many of us"},{"speaker":"Dean Curtis","startTime":184.96,"endTime":189.67,"body":"are or have been so I've had"},{"speaker":"Dean Curtis","startTime":189.67,"endTime":193.81,"body":"some good times and, you know,"},{"speaker":"Dean Curtis","startTime":189.67,"endTime":193.81,"body":"being in a good place. And then"},{"speaker":"Dean Curtis","startTime":193.81,"endTime":196.84,"body":"there's been other times and"},{"speaker":"Dean Curtis","startTime":193.81,"endTime":196.84,"body":"challenges where workload has"},{"speaker":"Dean Curtis","startTime":196.84,"endTime":200.53,"body":"got on top. But overall, I'm"},{"speaker":"Dean Curtis","startTime":196.84,"endTime":200.53,"body":"really, really well given the"},{"speaker":"Dean Curtis","startTime":200.53,"endTime":205.9,"body":"circumstances. Within within the"},{"speaker":"Dean Curtis","startTime":200.53,"endTime":205.9,"body":"business itself, I guess, you"},{"speaker":"Dean Curtis","startTime":205.9,"endTime":210.16,"body":"know, we had three priorities in"},{"speaker":"Dean Curtis","startTime":205.9,"endTime":210.16,"body":"this order. The first was to"},{"speaker":"Dean Curtis","startTime":210.58,"endTime":214.51,"body":"care for the staff and their"},{"speaker":"Dean Curtis","startTime":210.58,"endTime":214.51,"body":"well being and their families."},{"speaker":"Dean Curtis","startTime":214.93,"endTime":218.2,"body":"The second obviously was our"},{"speaker":"Dean Curtis","startTime":214.93,"endTime":218.2,"body":"customers and ensuring we were"},{"speaker":"Dean Curtis","startTime":218.2,"endTime":222.04,"body":"there for our customers and, and"},{"speaker":"Dean Curtis","startTime":218.2,"endTime":222.04,"body":"the third is ensuring the"},{"speaker":"Dean Curtis","startTime":222.04,"endTime":226.81,"body":"businesses are ready for the"},{"speaker":"Dean Curtis","startTime":222.04,"endTime":226.81,"body":"future when things begin to"},{"speaker":"Dean Curtis","startTime":226.81,"endTime":231.25,"body":"positively change so we're able"},{"speaker":"Dean Curtis","startTime":226.81,"endTime":231.25,"body":"to capitalise on that within our"},{"speaker":"Dean Curtis","startTime":231.25,"endTime":235.78,"body":"organisations and largely"},{"speaker":"Dean Curtis","startTime":231.25,"endTime":235.78,"body":"speaking so far, that's gone"},{"speaker":"Dean Curtis","startTime":236.23,"endTime":236.83,"body":"very well."},{"speaker":"YS Chi","startTime":237.85,"endTime":241.72,"body":"Yeah, I know that you"},{"speaker":"YS Chi","startTime":237.85,"endTime":241.72,"body":"really like communicating with"},{"speaker":"YS Chi","startTime":241.72,"endTime":245.65,"body":"all constituents in your"},{"speaker":"YS Chi","startTime":241.72,"endTime":245.65,"body":"business life. And I'm sure you"},{"speaker":"YS Chi","startTime":245.65,"endTime":250.33,"body":"do with your friends and family"},{"speaker":"YS Chi","startTime":245.65,"endTime":250.33,"body":"too. What is the best method you"},{"speaker":"YS Chi","startTime":250.33,"endTime":253.72,"body":"have found to communicate most"},{"speaker":"YS Chi","startTime":250.33,"endTime":253.72,"body":"effectively at this time?"},{"speaker":"Dean Curtis","startTime":255.31,"endTime":261.52,"body":"Oh, that's very"},{"speaker":"Dean Curtis","startTime":255.31,"endTime":261.52,"body":"good. I'm using obviously video"},{"speaker":"Dean Curtis","startTime":261.55,"endTime":265.15,"body":"not just in in the form of Teams"},{"speaker":"Dean Curtis","startTime":261.55,"endTime":265.15,"body":"and Zoom and other things, but"},{"speaker":"Dean Curtis","startTime":265.18,"endTime":271.48,"body":"video messages for internal and"},{"speaker":"Dean Curtis","startTime":265.18,"endTime":271.48,"body":"external communication, much"},{"speaker":"Dean Curtis","startTime":271.48,"endTime":274.27,"body":"more than I ever did before. And"},{"speaker":"Dean Curtis","startTime":271.48,"endTime":274.27,"body":"to be honest with you, that's"},{"speaker":"Dean Curtis","startTime":274.27,"endTime":278.08,"body":"quite an effective way of doing"},{"speaker":"Dean Curtis","startTime":274.27,"endTime":278.08,"body":"things. I think that that's"},{"speaker":"Dean Curtis","startTime":278.23,"endTime":284.02,"body":"hugely important. And I also"},{"speaker":"Dean Curtis","startTime":278.23,"endTime":284.02,"body":"think that in this period over"},{"speaker":"Dean Curtis","startTime":284.02,"endTime":288.25,"body":"communication has been important"},{"speaker":"Dean Curtis","startTime":284.02,"endTime":288.25,"body":"as has proactive communication"},{"speaker":"Dean Curtis","startTime":288.25,"endTime":290.89,"body":"and I try and encourage the"},{"speaker":"Dean Curtis","startTime":288.25,"endTime":290.89,"body":"staff to be much more"},{"speaker":"Dean Curtis","startTime":290.89,"endTime":295.39,"body":"intentional and proactive with"},{"speaker":"Dean Curtis","startTime":290.89,"endTime":295.39,"body":"their communication. It's not"},{"speaker":"Dean Curtis","startTime":295.39,"endTime":298.36,"body":"like in an office where you can"},{"speaker":"Dean Curtis","startTime":295.39,"endTime":298.36,"body":"see someone's not in a good"},{"speaker":"Dean Curtis","startTime":298.36,"endTime":304.84,"body":"place or having a bad day. And"},{"speaker":"Dean Curtis","startTime":298.36,"endTime":304.84,"body":"kind of receive a pull, from"},{"speaker":"Dean Curtis","startTime":304.84,"endTime":308.56,"body":"your colleagues, you have to"},{"speaker":"Dean Curtis","startTime":304.84,"endTime":308.56,"body":"really kind of be positive and"},{"speaker":"Dean Curtis","startTime":308.56,"endTime":311.65,"body":"proactive and go and ask for"},{"speaker":"Dean Curtis","startTime":308.56,"endTime":311.65,"body":"help and have a high degree of"},{"speaker":"Dean Curtis","startTime":311.65,"endTime":314.38,"body":"courage and curiosity. And"},{"speaker":"Dean Curtis","startTime":311.65,"endTime":314.38,"body":"that's what we've been"},{"speaker":"Dean Curtis","startTime":314.41,"endTime":317.44,"body":"encouraging of the staff to"},{"speaker":"Dean Curtis","startTime":314.41,"endTime":317.44,"body":"ensure that we remain connected"},{"speaker":"Dean Curtis","startTime":317.44,"endTime":322.6,"body":"together. And so over"},{"speaker":"Dean Curtis","startTime":317.44,"endTime":322.6,"body":"communication largely by video,"},{"speaker":"Dean Curtis","startTime":322.63,"endTime":327.19,"body":"like everybody else, I have had"},{"speaker":"Dean Curtis","startTime":322.63,"endTime":327.19,"body":"Teams or Zoom fatigue, because"},{"speaker":"Dean Curtis","startTime":327.19,"endTime":329.77,"body":"there's a lot more of those in"},{"speaker":"Dean Curtis","startTime":327.19,"endTime":329.77,"body":"the day, and I actually find it"},{"speaker":"Dean Curtis","startTime":329.77,"endTime":334.6,"body":"harder I have to be honest,"},{"speaker":"Dean Curtis","startTime":329.77,"endTime":334.6,"body":"whilst the the flexibility in"},{"speaker":"Dean Curtis","startTime":334.6,"endTime":339.73,"body":"working is always valuable to"},{"speaker":"Dean Curtis","startTime":334.6,"endTime":339.73,"body":"everybody, I think that only a"},{"speaker":"Dean Curtis","startTime":339.73,"endTime":342.85,"body":"certain part of communication is"},{"speaker":"Dean Curtis","startTime":339.73,"endTime":342.85,"body":"what you say, and trying to"},{"speaker":"Dean Curtis","startTime":342.85,"endTime":346.78,"body":"judge, sometimes a room full of"},{"speaker":"Dean Curtis","startTime":342.85,"endTime":346.78,"body":"people or a virtual room full of"},{"speaker":"Dean Curtis","startTime":346.78,"endTime":351.01,"body":"people by a two foot box around"},{"speaker":"Dean Curtis","startTime":346.78,"endTime":351.01,"body":"their head can be slightly more"},{"speaker":"Dean Curtis","startTime":351.01,"endTime":353.47,"body":"tiring than actually being in a"},{"speaker":"Dean Curtis","startTime":351.01,"endTime":353.47,"body":"meeting room where it comes"},{"speaker":"Dean Curtis","startTime":353.47,"endTime":355.57,"body":"naturally. But we're doing well,"},{"speaker":"Dean Curtis","startTime":353.47,"endTime":355.57,"body":"I'm pleased to say,"},{"speaker":"YS Chi","startTime":356.62,"endTime":361.03,"body":"Yeah, thank you for your"},{"speaker":"YS Chi","startTime":356.62,"endTime":361.03,"body":"leadership. I, by the way, enjoy"},{"speaker":"YS Chi","startTime":361.06,"endTime":365.11,"body":"all of your postings on social"},{"speaker":"YS Chi","startTime":361.06,"endTime":365.11,"body":"media too. And I think that's"},{"speaker":"YS Chi","startTime":365.11,"endTime":369.34,"body":"another way to amplify your"},{"speaker":"YS Chi","startTime":365.11,"endTime":369.34,"body":"voice. In times like this."},{"speaker":"Dean Curtis","startTime":369.51,"endTime":373.56,"body":"Thank you,"},{"speaker":"Dean Curtis","startTime":369.51,"endTime":373.56,"body":"fortunately, we we've been both"},{"speaker":"Dean Curtis","startTime":373.56,"endTime":378.33,"body":"of our businesses ICIS and"},{"speaker":"Dean Curtis","startTime":373.56,"endTime":378.33,"body":"Cirium, we have had our"},{"speaker":"Dean Curtis","startTime":378.33,"endTime":383.1,"body":"commercial teams go through"},{"speaker":"Dean Curtis","startTime":378.33,"endTime":383.1,"body":"digital selling training for"},{"speaker":"Dean Curtis","startTime":383.1,"endTime":386.22,"body":"want of a better word where were"},{"speaker":"Dean Curtis","startTime":383.1,"endTime":386.22,"body":"we communicate digitally with"},{"speaker":"Dean Curtis","startTime":386.22,"endTime":389.82,"body":"our customers, and LinkedIn is a"},{"speaker":"Dean Curtis","startTime":386.22,"endTime":389.82,"body":"is a big part of that and other"},{"speaker":"Dean Curtis","startTime":389.82,"endTime":393.51,"body":"forms of social media. And we"},{"speaker":"Dean Curtis","startTime":389.82,"endTime":393.51,"body":"began that actually, before the"},{"speaker":"Dean Curtis","startTime":393.51,"endTime":398.31,"body":"pandemic, largely speaking,"},{"speaker":"Dean Curtis","startTime":393.51,"endTime":398.31,"body":"because how relationships are"},{"speaker":"Dean Curtis","startTime":398.31,"endTime":402.48,"body":"built have changed. And there is"},{"speaker":"Dean Curtis","startTime":398.31,"endTime":402.48,"body":"a high element of digital"},{"speaker":"Dean Curtis","startTime":402.48,"endTime":405.69,"body":"engagement to relationships"},{"speaker":"Dean Curtis","startTime":402.48,"endTime":405.69,"body":"similar to yourself when someone"},{"speaker":"Dean Curtis","startTime":405.69,"endTime":409.77,"body":"comes to meet you in the good"},{"speaker":"Dean Curtis","startTime":405.69,"endTime":409.77,"body":"old days in your offices, they"},{"speaker":"Dean Curtis","startTime":409.77,"endTime":411.81,"body":"would have already formed an"},{"speaker":"Dean Curtis","startTime":409.77,"endTime":411.81,"body":"opinion of you based on what"},{"speaker":"Dean Curtis","startTime":411.81,"endTime":415.68,"body":"they see online. And it's"},{"speaker":"Dean Curtis","startTime":411.81,"endTime":415.68,"body":"important that we individually"},{"speaker":"Dean Curtis","startTime":415.68,"endTime":420.0,"body":"and collectively put that"},{"speaker":"Dean Curtis","startTime":415.68,"endTime":420.0,"body":"forward in a positive way, and"},{"speaker":"Dean Curtis","startTime":420.0,"endTime":423.21,"body":"begin the relationships that"},{"speaker":"Dean Curtis","startTime":420.0,"endTime":423.21,"body":"historically we would have built"},{"speaker":"Dean Curtis","startTime":423.21,"endTime":429.3,"body":"in person from that NLP and"},{"speaker":"Dean Curtis","startTime":423.21,"endTime":429.3,"body":"pacing and sizing someone up and"},{"speaker":"Dean Curtis","startTime":429.39,"endTime":434.13,"body":"in the digital world. So we were"},{"speaker":"Dean Curtis","startTime":429.39,"endTime":434.13,"body":"kind of almost ready there."},{"speaker":"Dean Curtis","startTime":434.13,"endTime":436.47,"body":"Let's say I wouldn't say we were"},{"speaker":"Dean Curtis","startTime":434.13,"endTime":436.47,"body":"ready for this, because I don't"},{"speaker":"Dean Curtis","startTime":436.47,"endTime":437.34,"body":"think anybody was."},{"speaker":"YS Chi","startTime":437.7,"endTime":440.55,"body":"As we say in golf."},{"speaker":"YS Chi","startTime":437.7,"endTime":440.55,"body":"Better lucky than good"},{"speaker":"YS Chi","startTime":440.55,"endTime":441.12,"body":"sometimes."},{"speaker":"Dean Curtis","startTime":442.08,"endTime":443.7,"body":"Absolutely. Yeah."},{"speaker":"YS Chi","startTime":444.12,"endTime":447.24,"body":"Well, let's just turn a"},{"speaker":"YS Chi","startTime":444.12,"endTime":447.24,"body":"little bit to your fascinating"},{"speaker":"YS Chi","startTime":447.24,"endTime":450.6,"body":"personal journey, personal and"},{"speaker":"YS Chi","startTime":447.24,"endTime":450.6,"body":"professional journey, because it"},{"speaker":"YS Chi","startTime":450.6,"endTime":456.66,"body":"is about, skipping around in"},{"speaker":"YS Chi","startTime":450.6,"endTime":456.66,"body":"ways that is not conventional."},{"speaker":"YS Chi","startTime":456.69,"endTime":461.52,"body":"Right. So tell us a little bit"},{"speaker":"YS Chi","startTime":456.69,"endTime":461.52,"body":"about this journey of just"},{"speaker":"YS Chi","startTime":461.52,"endTime":465.45,"body":"deciding to skip university"},{"speaker":"YS Chi","startTime":461.52,"endTime":465.45,"body":"education, and going into"},{"speaker":"YS Chi","startTime":465.45,"endTime":467.52,"body":"workforce and then finding"},{"speaker":"YS Chi","startTime":465.45,"endTime":467.52,"body":"something else and then"},{"speaker":"YS Chi","startTime":467.52,"endTime":470.85,"body":"returning and going back and"},{"speaker":"YS Chi","startTime":467.52,"endTime":470.85,"body":"forth. It's very fascinating"},{"speaker":"YS Chi","startTime":470.85,"endTime":471.27,"body":"story."},{"speaker":"Dean Curtis","startTime":472.05,"endTime":476.55,"body":"Yeah, I don't"},{"speaker":"Dean Curtis","startTime":472.05,"endTime":476.55,"body":"believe that journey was"},{"speaker":"Dean Curtis","startTime":476.55,"endTime":480.39,"body":"planned. And, you know, some"},{"speaker":"Dean Curtis","startTime":476.55,"endTime":480.39,"body":"people still say, I don't know"},{"speaker":"Dean Curtis","startTime":480.39,"endTime":486.81,"body":"what I want to do when I grow"},{"speaker":"Dean Curtis","startTime":480.39,"endTime":486.81,"body":"up. And I played a lot of"},{"speaker":"Dean Curtis","startTime":486.81,"endTime":492.48,"body":"football or soccer at school,"},{"speaker":"Dean Curtis","startTime":486.81,"endTime":492.48,"body":"and was okay at it. And as I was"},{"speaker":"Dean Curtis","startTime":492.48,"endTime":497.46,"body":"taking my GCSEs, I was having a"},{"speaker":"Dean Curtis","startTime":492.48,"endTime":497.46,"body":"number of problems with"},{"speaker":"Dean Curtis","startTime":497.46,"endTime":501.12,"body":"injuries, and it became apparent"},{"speaker":"Dean Curtis","startTime":497.46,"endTime":501.12,"body":"that my future career wouldn't"},{"speaker":"Dean Curtis","startTime":501.12,"endTime":508.14,"body":"be in football. And, as a result"},{"speaker":"Dean Curtis","startTime":501.12,"endTime":508.14,"body":"of that, I was doing my A Levels"},{"speaker":"Dean Curtis","startTime":508.17,"endTime":511.05,"body":"and was in the process of"},{"speaker":"Dean Curtis","startTime":508.17,"endTime":511.05,"body":"applying for university and"},{"speaker":"Dean Curtis","startTime":511.26,"endTime":514.44,"body":"somebody I knew from football"},{"speaker":"Dean Curtis","startTime":511.26,"endTime":514.44,"body":"actually was having a successful"},{"speaker":"Dean Curtis","startTime":514.44,"endTime":517.68,"body":"career in the city. And I"},{"speaker":"Dean Curtis","startTime":514.44,"endTime":517.68,"body":"happened to write a few letters"},{"speaker":"Dean Curtis","startTime":517.68,"endTime":523.77,"body":"and I received one of three A"},{"speaker":"Dean Curtis","startTime":517.68,"endTime":523.77,"body":"Level leavers apprenticeships,"},{"speaker":"Dean Curtis","startTime":523.8,"endTime":527.34,"body":"essentially at Rothschilds. And"},{"speaker":"Dean Curtis","startTime":523.8,"endTime":527.34,"body":"for two years, I had the"},{"speaker":"Dean Curtis","startTime":527.34,"endTime":529.92,"body":"pleasure of going around"},{"speaker":"Dean Curtis","startTime":527.34,"endTime":529.92,"body":"Rothschilds and working in all"},{"speaker":"Dean Curtis","startTime":529.92,"endTime":534.69,"body":"of the areas of their business,"},{"speaker":"Dean Curtis","startTime":529.92,"endTime":534.69,"body":"which was an absolute privilege"},{"speaker":"Dean Curtis","startTime":534.72,"endTime":538.11,"body":"given particularly in the UK and"},{"speaker":"Dean Curtis","startTime":534.72,"endTime":538.11,"body":"globally that the impact of the"},{"speaker":"Dean Curtis","startTime":538.11,"endTime":543.39,"body":"financial services sector on our"},{"speaker":"Dean Curtis","startTime":538.11,"endTime":543.39,"body":"world and so by the time I was"},{"speaker":"Dean Curtis","startTime":543.39,"endTime":546.6,"body":"20 years old, I had a very good"},{"speaker":"Dean Curtis","startTime":543.39,"endTime":546.6,"body":"understanding better than most"},{"speaker":"Dean Curtis","startTime":546.78,"endTime":550.23,"body":"people that work in a particular"},{"speaker":"Dean Curtis","startTime":546.78,"endTime":550.23,"body":"department for a number of years"},{"speaker":"Dean Curtis","startTime":550.26,"endTime":555.39,"body":"of a financial services"},{"speaker":"Dean Curtis","startTime":550.26,"endTime":555.39,"body":"business. And so that was a"},{"speaker":"Dean Curtis","startTime":555.42,"endTime":559.92,"body":"brilliant foundation. I then"},{"speaker":"Dean Curtis","startTime":555.42,"endTime":559.92,"body":"moved into private client stock"},{"speaker":"Dean Curtis","startTime":559.92,"endTime":565.86,"body":"broking and subsequently worked"},{"speaker":"Dean Curtis","startTime":559.92,"endTime":565.86,"body":"at HSBC investment management"},{"speaker":"Dean Curtis","startTime":565.86,"endTime":570.81,"body":"and Investec, but in between"},{"speaker":"Dean Curtis","startTime":565.86,"endTime":570.81,"body":"that, weirdly, my father was a"},{"speaker":"Dean Curtis","startTime":570.81,"endTime":573.09,"body":"football coach and when I"},{"speaker":"Dean Curtis","startTime":570.81,"endTime":573.09,"body":"finished playing I stayed a bit"},{"speaker":"Dean Curtis","startTime":573.09,"endTime":575.91,"body":"away from the game because it"},{"speaker":"Dean Curtis","startTime":573.09,"endTime":575.91,"body":"you know, I was kind of"},{"speaker":"Dean Curtis","startTime":575.91,"endTime":580.5,"body":"disappointed as a young lad like"},{"speaker":"Dean Curtis","startTime":575.91,"endTime":580.5,"body":"lots of young lads and and"},{"speaker":"Dean Curtis","startTime":580.5,"endTime":585.3,"body":"ladies dream of being a"},{"speaker":"Dean Curtis","startTime":580.5,"endTime":585.3,"body":"professional sports person. And"},{"speaker":"Dean Curtis","startTime":585.3,"endTime":588.3,"body":"that wasn't going to happen, but"},{"speaker":"Dean Curtis","startTime":585.3,"endTime":588.3,"body":"I happen to be with him one day"},{"speaker":"Dean Curtis","startTime":588.3,"endTime":590.82,"body":"and they were a coach short, so"},{"speaker":"Dean Curtis","startTime":588.3,"endTime":590.82,"body":"I jumped in and it was being"},{"speaker":"Dean Curtis","startTime":590.82,"endTime":593.55,"body":"filmed. And they said, oh,"},{"speaker":"Dean Curtis","startTime":590.82,"endTime":593.55,"body":"you've got to take your exams"},{"speaker":"Dean Curtis","startTime":593.55,"endTime":597.12,"body":"and I started to take all of my"},{"speaker":"Dean Curtis","startTime":593.55,"endTime":597.12,"body":"football coaching exams and when"},{"speaker":"Dean Curtis","startTime":597.12,"endTime":600.87,"body":"I was on my UEFA course, there"},{"speaker":"Dean Curtis","startTime":597.12,"endTime":600.87,"body":"was a somebody there from a from"},{"speaker":"Dean Curtis","startTime":601.14,"endTime":602.94,"body":"the Premier League club,"},{"speaker":"Dean Curtis","startTime":601.14,"endTime":602.94,"body":"Tottenham Hotspur, and they"},{"speaker":"Dean Curtis","startTime":602.94,"endTime":605.52,"body":"said, \"why don't you come to the"},{"speaker":"Dean Curtis","startTime":602.94,"endTime":605.52,"body":"club?\". And so that's kind of"},{"speaker":"Dean Curtis","startTime":605.52,"endTime":610.35,"body":"how the transition back to"},{"speaker":"Dean Curtis","startTime":605.52,"endTime":610.35,"body":"football happened. And which I'm"},{"speaker":"Dean Curtis","startTime":610.35,"endTime":615.18,"body":"very, very grateful for. And"},{"speaker":"Dean Curtis","startTime":610.35,"endTime":615.18,"body":"then that's a very turbulent"},{"speaker":"Dean Curtis","startTime":615.18,"endTime":618.81,"body":"world if people think business"},{"speaker":"Dean Curtis","startTime":615.18,"endTime":618.81,"body":"at the moment is turbulent, and"},{"speaker":"Dean Curtis","startTime":618.84,"endTime":625.08,"body":"sometimes professional football"},{"speaker":"Dean Curtis","startTime":618.84,"endTime":625.08,"body":"is even more so in that in"},{"speaker":"Dean Curtis","startTime":625.08,"endTime":627.99,"body":"business, you get a period of"},{"speaker":"Dean Curtis","startTime":625.08,"endTime":627.99,"body":"time and quarters or whatever to"},{"speaker":"Dean Curtis","startTime":628.02,"endTime":632.22,"body":"try and resolve problems in"},{"speaker":"Dean Curtis","startTime":628.02,"endTime":632.22,"body":"football, it can be games for"},{"speaker":"Dean Curtis","startTime":632.22,"endTime":635.97,"body":"games is two weeks, and the"},{"speaker":"Dean Curtis","startTime":632.22,"endTime":635.97,"body":"average tenure of a premier"},{"speaker":"Dean Curtis","startTime":635.97,"endTime":639.84,"body":"league manager and his team is I"},{"speaker":"Dean Curtis","startTime":635.97,"endTime":639.84,"body":"think, less than two years. So"},{"speaker":"Dean Curtis","startTime":639.84,"endTime":642.93,"body":"as I was kind of maturing, I"},{"speaker":"Dean Curtis","startTime":639.84,"endTime":642.93,"body":"suddenly realised that that"},{"speaker":"Dean Curtis","startTime":642.93,"endTime":645.45,"body":"wasn't going to be the most"},{"speaker":"Dean Curtis","startTime":642.93,"endTime":645.45,"body":"stable career if I was going to"},{"speaker":"Dean Curtis","startTime":645.45,"endTime":649.74,"body":"have a family and I moved back"},{"speaker":"Dean Curtis","startTime":645.45,"endTime":649.74,"body":"into banking with Investec the"},{"speaker":"Dean Curtis","startTime":649.74,"endTime":653.55,"body":"South African bank. And then"},{"speaker":"Dean Curtis","startTime":649.74,"endTime":653.55,"body":"rather weirdly, which is how I"},{"speaker":"Dean Curtis","startTime":654.18,"endTime":658.68,"body":"ended up here was, whilst I was"},{"speaker":"Dean Curtis","startTime":654.18,"endTime":658.68,"body":"at Investec, it was not long"},{"speaker":"Dean Curtis","startTime":658.68,"endTime":662.52,"body":"after 911. And risk and"},{"speaker":"Dean Curtis","startTime":658.68,"endTime":662.52,"body":"compliance had played a"},{"speaker":"Dean Curtis","startTime":662.52,"endTime":666.9,"body":"significant part in my previous"},{"speaker":"Dean Curtis","startTime":662.52,"endTime":666.9,"body":"roles in financial services as"},{"speaker":"Dean Curtis","startTime":666.9,"endTime":673.14,"body":"regulation become more"},{"speaker":"Dean Curtis","startTime":666.9,"endTime":673.14,"body":"prevalent. And I got headhunted"},{"speaker":"Dean Curtis","startTime":673.14,"endTime":675.75,"body":"to go and work for a tech"},{"speaker":"Dean Curtis","startTime":673.14,"endTime":675.75,"body":"startup down in Putney in"},{"speaker":"Dean Curtis","startTime":675.75,"endTime":680.31,"body":"London. And they wanted someone"},{"speaker":"Dean Curtis","startTime":675.75,"endTime":680.31,"body":"connected in all of the banks to"},{"speaker":"Dean Curtis","startTime":680.31,"endTime":684.63,"body":"be able to assist them in"},{"speaker":"Dean Curtis","startTime":680.31,"endTime":684.63,"body":"selling their sanctions and anti"},{"speaker":"Dean Curtis","startTime":684.63,"endTime":688.77,"body":"money laundering and anti"},{"speaker":"Dean Curtis","startTime":684.63,"endTime":688.77,"body":"terrorist financing products. At"},{"speaker":"Dean Curtis","startTime":688.77,"endTime":693.3,"body":"the time, which the market there"},{"speaker":"Dean Curtis","startTime":688.77,"endTime":693.3,"body":"was fairly mature, obviously."},{"speaker":"Dean Curtis","startTime":693.3,"endTime":699.06,"body":"And it was a response by the"},{"speaker":"Dean Curtis","startTime":693.3,"endTime":699.06,"body":"industry after 911. And that"},{"speaker":"Dean Curtis","startTime":699.06,"endTime":702.51,"body":"went well. And I moved to a"},{"speaker":"Dean Curtis","startTime":699.06,"endTime":702.51,"body":"couple of other different"},{"speaker":"Dean Curtis","startTime":702.51,"endTime":707.94,"body":"information providers before"},{"speaker":"Dean Curtis","startTime":702.51,"endTime":707.94,"body":"arriving at RELX in 2014, which"},{"speaker":"Dean Curtis","startTime":707.94,"endTime":713.85,"body":"is where I joined risk solutions"},{"speaker":"Dean Curtis","startTime":707.94,"endTime":713.85,"body":"business to assist in the early"},{"speaker":"Dean Curtis","startTime":713.85,"endTime":717.3,"body":"stages of their international"},{"speaker":"Dean Curtis","startTime":713.85,"endTime":717.3,"body":"expansion from the United"},{"speaker":"Dean Curtis","startTime":717.3,"endTime":717.9,"body":"States."},{"speaker":"YS Chi","startTime":718.47,"endTime":722.97,"body":"Wow. All these chance"},{"speaker":"YS Chi","startTime":718.47,"endTime":722.97,"body":"happenings, but actually looking"},{"speaker":"YS Chi","startTime":722.97,"endTime":726.51,"body":"back at it, I'm not sure it was"},{"speaker":"YS Chi","startTime":722.97,"endTime":726.51,"body":"all chance. There was a reason"},{"speaker":"YS Chi","startTime":726.51,"endTime":731.01,"body":"for all these things to happen."},{"speaker":"YS Chi","startTime":726.51,"endTime":731.01,"body":"At a time when young people are"},{"speaker":"YS Chi","startTime":731.01,"endTime":737.37,"body":"busy collecting brands in their"},{"speaker":"YS Chi","startTime":731.01,"endTime":737.37,"body":"resumes. I guess you really did"},{"speaker":"YS Chi","startTime":737.37,"endTime":739.47,"body":"not think about planning those"},{"speaker":"YS Chi","startTime":737.37,"endTime":739.47,"body":"out?"},{"speaker":"Dean Curtis","startTime":740.13,"endTime":743.97,"body":"No. And all of them"},{"speaker":"Dean Curtis","startTime":740.13,"endTime":743.97,"body":"have served me well for where I"},{"speaker":"Dean Curtis","startTime":743.97,"endTime":744.87,"body":"am now. Right?"},{"speaker":"YS Chi","startTime":746.22,"endTime":749.28,"body":"Tell me a little more"},{"speaker":"YS Chi","startTime":746.22,"endTime":749.28,"body":"about how those different paths"},{"speaker":"YS Chi","startTime":749.31,"endTime":750.48,"body":"have served each other."},{"speaker":"Dean Curtis","startTime":751.32,"endTime":756.15,"body":"Yeah, so within"},{"speaker":"Dean Curtis","startTime":751.32,"endTime":756.15,"body":"sport, and I take a lot of my"},{"speaker":"Dean Curtis","startTime":756.15,"endTime":760.89,"body":"learnings from sport into the"},{"speaker":"Dean Curtis","startTime":756.15,"endTime":760.89,"body":"business world, probably more so"},{"speaker":"Dean Curtis","startTime":760.89,"endTime":764.61,"body":"than I do in business, it's my"},{"speaker":"Dean Curtis","startTime":760.89,"endTime":764.61,"body":"personal belief currently. And I"},{"speaker":"Dean Curtis","startTime":764.61,"endTime":767.25,"body":"don't think this will always be"},{"speaker":"Dean Curtis","startTime":764.61,"endTime":767.25,"body":"the case, I hope that elite"},{"speaker":"Dean Curtis","startTime":767.25,"endTime":771.18,"body":"sport does performance far"},{"speaker":"Dean Curtis","startTime":767.25,"endTime":771.18,"body":"better than the business world"},{"speaker":"Dean Curtis","startTime":771.33,"endTime":776.55,"body":"in a number of different ways."},{"speaker":"Dean Curtis","startTime":771.33,"endTime":776.55,"body":"And the first one there is"},{"speaker":"Dean Curtis","startTime":777.03,"endTime":782.85,"body":"around performance, and, the"},{"speaker":"Dean Curtis","startTime":777.03,"endTime":782.85,"body":"definition of performance. And"},{"speaker":"Dean Curtis","startTime":782.85,"endTime":788.34,"body":"what I mean by that is business"},{"speaker":"Dean Curtis","startTime":782.85,"endTime":788.34,"body":"can often be infatuated with"},{"speaker":"Dean Curtis","startTime":788.34,"endTime":793.83,"body":"results. And what you learn in"},{"speaker":"Dean Curtis","startTime":788.34,"endTime":793.83,"body":"sport is that being focused on"},{"speaker":"Dean Curtis","startTime":793.83,"endTime":796.89,"body":"the actual result, I need to win"},{"speaker":"Dean Curtis","startTime":793.83,"endTime":796.89,"body":"a gold medal I need to win this"},{"speaker":"Dean Curtis","startTime":796.89,"endTime":800.43,"body":"game I need to do this is pretty"},{"speaker":"Dean Curtis","startTime":796.89,"endTime":800.43,"body":"unhelpful. And the thing that"},{"speaker":"Dean Curtis","startTime":800.43,"endTime":803.73,"body":"helps you get there are the"},{"speaker":"Dean Curtis","startTime":800.43,"endTime":803.73,"body":"performance elements to get to"},{"speaker":"Dean Curtis","startTime":803.73,"endTime":808.02,"body":"the outcome. And I think that's"},{"speaker":"Dean Curtis","startTime":803.73,"endTime":808.02,"body":"true in a career where I have"},{"speaker":"Dean Curtis","startTime":808.08,"endTime":811.65,"body":"ever made decisions on outcomes"},{"speaker":"Dean Curtis","startTime":808.08,"endTime":811.65,"body":"and outcomes could be I want"},{"speaker":"Dean Curtis","startTime":811.65,"endTime":815.07,"body":"this title, this number of"},{"speaker":"Dean Curtis","startTime":811.65,"endTime":815.07,"body":"people this salary, they've"},{"speaker":"Dean Curtis","startTime":815.07,"endTime":819.03,"body":"always been bad decisions. And"},{"speaker":"Dean Curtis","startTime":815.07,"endTime":819.03,"body":"so what I try and do in my"},{"speaker":"Dean Curtis","startTime":819.03,"endTime":822.09,"body":"career is focus on the"},{"speaker":"Dean Curtis","startTime":819.03,"endTime":822.09,"body":"performance elements and the"},{"speaker":"Dean Curtis","startTime":822.09,"endTime":826.68,"body":"things that make me a better"},{"speaker":"Dean Curtis","startTime":822.09,"endTime":826.68,"body":"individual. And that hopefully"},{"speaker":"Dean Curtis","startTime":826.68,"endTime":830.88,"body":"opens up the choices that come"},{"speaker":"Dean Curtis","startTime":826.68,"endTime":830.88,"body":"along, for me to be able to"},{"speaker":"Dean Curtis","startTime":830.88,"endTime":832.62,"body":"progress as I want to progress."},{"speaker":"YS Chi","startTime":833.37,"endTime":835.41,"body":"And it has served you"},{"speaker":"YS Chi","startTime":833.37,"endTime":835.41,"body":"well so far."},{"speaker":"Dean Curtis","startTime":836.04,"endTime":838.38,"body":"So far. I hope so."},{"speaker":"Dean Curtis","startTime":836.04,"endTime":838.38,"body":"Yeah. And I hope I continue to"},{"speaker":"Dean Curtis","startTime":838.38,"endTime":838.86,"body":"do so."},{"speaker":"YS Chi","startTime":841.95,"endTime":844.89,"body":"The unique contributions"},{"speaker":"YS Chi","startTime":841.95,"endTime":844.89,"body":"podcast is brought to you by"},{"speaker":"YS Chi","startTime":844.89,"endTime":848.04,"body":"RELX. Find out more about us by"},{"speaker":"YS Chi","startTime":844.89,"endTime":848.04,"body":"visiting RELX.com."},{"speaker":"YS Chi","startTime":850.74,"endTime":856.56,"body":"Let's move into your roles at"},{"speaker":"YS Chi","startTime":850.74,"endTime":856.56,"body":"RELX. You're serving industries"},{"speaker":"YS Chi","startTime":856.56,"endTime":861.24,"body":"that have been really heavily"},{"speaker":"YS Chi","startTime":856.56,"endTime":861.24,"body":"impacted by the pandemic, both"},{"speaker":"YS Chi","startTime":861.24,"endTime":865.29,"body":"the aviation and air travel"},{"speaker":"YS Chi","startTime":861.24,"endTime":865.29,"body":"industry in particular. Can you"},{"speaker":"YS Chi","startTime":865.29,"endTime":869.07,"body":"talk to us about how these"},{"speaker":"YS Chi","startTime":865.29,"endTime":869.07,"body":"industries have coped and what"},{"speaker":"YS Chi","startTime":869.1,"endTime":873.9,"body":"you and our company have done to"},{"speaker":"YS Chi","startTime":869.1,"endTime":873.9,"body":"help them along the way?"},{"speaker":"Dean Curtis","startTime":874.71,"endTime":877.89,"body":"Yeah, sure."},{"speaker":"Dean Curtis","startTime":874.71,"endTime":877.89,"body":"Clearly, it's been a difficult"},{"speaker":"Dean Curtis","startTime":877.89,"endTime":881.82,"body":"time for everybody, some more so"},{"speaker":"Dean Curtis","startTime":877.89,"endTime":881.82,"body":"than others, even from an"},{"speaker":"Dean Curtis","startTime":881.82,"endTime":887.34,"body":"industry perspective. But I"},{"speaker":"Dean Curtis","startTime":881.82,"endTime":887.34,"body":"would begin by saying that you"},{"speaker":"Dean Curtis","startTime":887.34,"endTime":889.89,"body":"try and look at the long term"},{"speaker":"Dean Curtis","startTime":887.34,"endTime":889.89,"body":"opportunity in all of this"},{"speaker":"Dean Curtis","startTime":889.89,"endTime":893.46,"body":"right. And I think that that's"},{"speaker":"Dean Curtis","startTime":889.89,"endTime":893.46,"body":"really, really important. And"},{"speaker":"Dean Curtis","startTime":893.85,"endTime":898.23,"body":"there is a piece in the famous"},{"speaker":"Dean Curtis","startTime":893.85,"endTime":898.23,"body":"business book Good to Great"},{"speaker":"Dean Curtis","startTime":898.26,"endTime":901.92,"body":"around the Stockdale paradox"},{"speaker":"Dean Curtis","startTime":898.26,"endTime":901.92,"body":"Which comes from Admiral James"},{"speaker":"Dean Curtis","startTime":901.92,"endTime":905.67,"body":"Stockdale. And in it basically"},{"speaker":"Dean Curtis","startTime":901.92,"endTime":905.67,"body":"there was a quote that said, You"},{"speaker":"Dean Curtis","startTime":905.67,"endTime":908.58,"body":"must never confuse faith that"},{"speaker":"Dean Curtis","startTime":905.67,"endTime":908.58,"body":"you will prevail in the end,"},{"speaker":"Dean Curtis","startTime":908.58,"endTime":912.84,"body":"which you can never afford to"},{"speaker":"Dean Curtis","startTime":908.58,"endTime":912.84,"body":"lose. But a kind of discipline"},{"speaker":"Dean Curtis","startTime":912.84,"endTime":916.35,"body":"to confront the most brutal"},{"speaker":"Dean Curtis","startTime":912.84,"endTime":916.35,"body":"facts of your current reality,"},{"speaker":"Dean Curtis","startTime":916.74,"endTime":921.51,"body":"whatever they might be, is"},{"speaker":"Dean Curtis","startTime":916.74,"endTime":921.51,"body":"critical. And so that's kind of"},{"speaker":"Dean Curtis","startTime":921.51,"endTime":926.88,"body":"how we've gone about it, right,"},{"speaker":"Dean Curtis","startTime":921.51,"endTime":926.88,"body":"that longer term vision and what"},{"speaker":"Dean Curtis","startTime":926.88,"endTime":932.94,"body":"we feel the market and the"},{"speaker":"Dean Curtis","startTime":926.88,"endTime":932.94,"body":"opportunity, you know, provides"},{"speaker":"Dean Curtis","startTime":932.94,"endTime":936.51,"body":"in the longer term, and history"},{"speaker":"Dean Curtis","startTime":932.94,"endTime":936.51,"body":"shows as well, right, that all"},{"speaker":"Dean Curtis","startTime":936.51,"endTime":940.02,"body":"of these kinds of crises"},{"speaker":"Dean Curtis","startTime":936.51,"endTime":940.02,"body":"accelerate change in our lives,"},{"speaker":"Dean Curtis","startTime":940.41,"endTime":944.49,"body":"and also drives a greater"},{"speaker":"Dean Curtis","startTime":940.41,"endTime":944.49,"body":"distance between commercial"},{"speaker":"Dean Curtis","startTime":944.49,"endTime":950.01,"body":"success and failure. So I would"},{"speaker":"Dean Curtis","startTime":944.49,"endTime":950.01,"body":"begin by saying, internally, and"},{"speaker":"Dean Curtis","startTime":950.01,"endTime":952.53,"body":"to a large degree in our"},{"speaker":"Dean Curtis","startTime":950.01,"endTime":952.53,"body":"customers, our businesses have"},{"speaker":"Dean Curtis","startTime":952.53,"endTime":956.25,"body":"excellent teams with strong long"},{"speaker":"Dean Curtis","startTime":952.53,"endTime":956.25,"body":"term visions that we stay"},{"speaker":"Dean Curtis","startTime":956.25,"endTime":961.26,"body":"focused on in highly opportune"},{"speaker":"Dean Curtis","startTime":956.25,"endTime":961.26,"body":"markets, but with a with a deep"},{"speaker":"Dean Curtis","startTime":961.26,"endTime":965.1,"body":"purpose. And that served us"},{"speaker":"Dean Curtis","startTime":961.26,"endTime":965.1,"body":"well, we're also fortunate"},{"speaker":"Dean Curtis","startTime":965.1,"endTime":969.75,"body":"enough to solve some hugely"},{"speaker":"Dean Curtis","startTime":965.1,"endTime":969.75,"body":"significant problems for some of"},{"speaker":"Dean Curtis","startTime":969.75,"endTime":974.04,"body":"the largest organisations on the"},{"speaker":"Dean Curtis","startTime":969.75,"endTime":974.04,"body":"planet. And I think it's fair to"},{"speaker":"Dean Curtis","startTime":974.04,"endTime":978.84,"body":"say that both aviation and the"},{"speaker":"Dean Curtis","startTime":974.04,"endTime":978.84,"body":"chemical and energy industries"},{"speaker":"Dean Curtis","startTime":978.84,"endTime":983.4,"body":"have been in need of a greater"},{"speaker":"Dean Curtis","startTime":978.84,"endTime":983.4,"body":"digital acceleration for a long"},{"speaker":"Dean Curtis","startTime":983.4,"endTime":986.31,"body":"time. And both were suffering"},{"speaker":"Dean Curtis","startTime":983.4,"endTime":986.31,"body":"from pressured margins in their"},{"speaker":"Dean Curtis","startTime":986.31,"endTime":991.02,"body":"business models. And this period"},{"speaker":"Dean Curtis","startTime":986.31,"endTime":991.02,"body":"of time has accelerated some of"},{"speaker":"Dean Curtis","startTime":991.02,"endTime":997.23,"body":"that change. And I'll give an"},{"speaker":"Dean Curtis","startTime":991.02,"endTime":997.23,"body":"example. In aviation"},{"speaker":"Dean Curtis","startTime":997.23,"endTime":999.57,"body":"specifically, I mean, it's"},{"speaker":"Dean Curtis","startTime":997.23,"endTime":999.57,"body":"acceptable to think that"},{"speaker":"Dean Curtis","startTime":999.57,"endTime":1003.56,"body":"aviation is very advanced there."},{"speaker":"Dean Curtis","startTime":999.57,"endTime":1003.56,"body":"And it does have some phenomenal"},{"speaker":"Dean Curtis","startTime":1003.56,"endTime":1008.45,"body":"data sets. But many of these are"},{"speaker":"Dean Curtis","startTime":1003.56,"endTime":1008.45,"body":"in silos in legacy disparate"},{"speaker":"Dean Curtis","startTime":1008.45,"endTime":1011.66,"body":"systems. And that limits their"},{"speaker":"Dean Curtis","startTime":1008.45,"endTime":1011.66,"body":"effectiveness for the use of"},{"speaker":"Dean Curtis","startTime":1011.66,"endTime":1017.36,"body":"digital transformation. And,"},{"speaker":"Dean Curtis","startTime":1011.66,"endTime":1017.36,"body":"Cirium, our aviation business is"},{"speaker":"Dean Curtis","startTime":1017.36,"endTime":1020.42,"body":"a data and analytics company"},{"speaker":"Dean Curtis","startTime":1017.36,"endTime":1020.42,"body":"that is enabling that digital"},{"speaker":"Dean Curtis","startTime":1020.69,"endTime":1025.91,"body":"transformation to help shape the"},{"speaker":"Dean Curtis","startTime":1020.69,"endTime":1025.91,"body":"future of travel. So, you know,"},{"speaker":"Dean Curtis","startTime":1026.3,"endTime":1029.72,"body":"we're able to do that by kind of"},{"speaker":"Dean Curtis","startTime":1026.3,"endTime":1029.72,"body":"freeing those silos. And what we"},{"speaker":"Dean Curtis","startTime":1029.72,"endTime":1034.01,"body":"see from our customers at the"},{"speaker":"Dean Curtis","startTime":1029.72,"endTime":1034.01,"body":"moment is, is just the need for"},{"speaker":"Dean Curtis","startTime":1034.01,"endTime":1038.57,"body":"more timely information to make"},{"speaker":"Dean Curtis","startTime":1034.01,"endTime":1038.57,"body":"some pretty critical decisions."},{"speaker":"Dean Curtis","startTime":1039.11,"endTime":1043.22,"body":"So it begins with the customer."},{"speaker":"Dean Curtis","startTime":1039.11,"endTime":1043.22,"body":"And I have a saying in this"},{"speaker":"Dean Curtis","startTime":1043.22,"endTime":1046.31,"body":"environment, that is customers"},{"speaker":"Dean Curtis","startTime":1043.22,"endTime":1046.31,"body":"will remember how we made them"},{"speaker":"Dean Curtis","startTime":1046.31,"endTime":1051.71,"body":"feel for a long, long time. And"},{"speaker":"Dean Curtis","startTime":1046.31,"endTime":1051.71,"body":"largely speaking, our customers"},{"speaker":"Dean Curtis","startTime":1051.71,"endTime":1054.86,"body":"have hugely appreciated the way"},{"speaker":"Dean Curtis","startTime":1051.71,"endTime":1054.86,"body":"we've managed this period and"},{"speaker":"Dean Curtis","startTime":1054.86,"endTime":1057.17,"body":"got closer to them and try to"},{"speaker":"Dean Curtis","startTime":1054.86,"endTime":1057.17,"body":"support them with the"},{"speaker":"Dean Curtis","startTime":1057.17,"endTime":1061.79,"body":"information they need. We even"},{"speaker":"Dean Curtis","startTime":1057.17,"endTime":1061.79,"body":"had airlines CEOs join calls and"},{"speaker":"Dean Curtis","startTime":1061.79,"endTime":1065.3,"body":"expected to thank our team for"},{"speaker":"Dean Curtis","startTime":1061.79,"endTime":1065.3,"body":"the way they've gone about that."},{"speaker":"Dean Curtis","startTime":1065.33,"endTime":1068.57,"body":"And I think it's it's that deep"},{"speaker":"Dean Curtis","startTime":1065.33,"endTime":1068.57,"body":"customer understanding and those"},{"speaker":"Dean Curtis","startTime":1068.57,"endTime":1072.44,"body":"strong relationships that"},{"speaker":"Dean Curtis","startTime":1068.57,"endTime":1072.44,"body":"provide the foundation for us to"},{"speaker":"Dean Curtis","startTime":1072.44,"endTime":1075.47,"body":"know how to continue to invest"},{"speaker":"Dean Curtis","startTime":1072.44,"endTime":1075.47,"body":"to help them solve their"},{"speaker":"Dean Curtis","startTime":1075.47,"endTime":1076.61,"body":"problems of tomorrow."},{"speaker":"YS Chi","startTime":1077.38,"endTime":1079.72,"body":"So just going back to"},{"speaker":"YS Chi","startTime":1077.38,"endTime":1079.72,"body":"what you said earlier about this"},{"speaker":"YS Chi","startTime":1079.72,"endTime":1084.16,"body":"infatuation on results versus"},{"speaker":"YS Chi","startTime":1079.72,"endTime":1084.16,"body":"focusing on performance. In"},{"speaker":"YS Chi","startTime":1084.16,"endTime":1088.99,"body":"times like this, how do you"},{"speaker":"YS Chi","startTime":1084.16,"endTime":1088.99,"body":"create that culture, that"},{"speaker":"YS Chi","startTime":1089.41,"endTime":1094.84,"body":"emphasises the performance when"},{"speaker":"YS Chi","startTime":1089.41,"endTime":1094.84,"body":"the pressure is on the results?"},{"speaker":"Dean Curtis","startTime":1096.52,"endTime":1102.37,"body":"So fortunately and"},{"speaker":"Dean Curtis","startTime":1096.52,"endTime":1102.37,"body":"and I say fortunately, and from"},{"speaker":"Dean Curtis","startTime":1102.37,"endTime":1106.81,"body":"my own personal perspective, you"},{"speaker":"Dean Curtis","startTime":1102.37,"endTime":1106.81,"body":"know, one of the best things"},{"speaker":"Dean Curtis","startTime":1106.81,"endTime":1110.53,"body":"that I found when I came to RELX"},{"speaker":"Dean Curtis","startTime":1106.81,"endTime":1110.53,"body":"Group is that we take a long"},{"speaker":"Dean Curtis","startTime":1110.53,"endTime":1117.64,"body":"term view. And performance is"},{"speaker":"Dean Curtis","startTime":1110.53,"endTime":1117.64,"body":"exactly that. It doesn't mean"},{"speaker":"Dean Curtis","startTime":1117.64,"endTime":1121.0,"body":"that the short term doesn't"},{"speaker":"Dean Curtis","startTime":1117.64,"endTime":1121.0,"body":"matter. It absolutely does. And"},{"speaker":"Dean Curtis","startTime":1121.0,"endTime":1123.73,"body":"ultimately, as a business"},{"speaker":"Dean Curtis","startTime":1121.0,"endTime":1123.73,"body":"leader, I'm judged on results."},{"speaker":"Dean Curtis","startTime":1123.73,"endTime":1128.56,"body":"But by that my infatuation with"},{"speaker":"Dean Curtis","startTime":1123.73,"endTime":1128.56,"body":"the result, as I said before, is"},{"speaker":"Dean Curtis","startTime":1128.59,"endTime":1134.77,"body":"is not helpful. So a longer term"},{"speaker":"Dean Curtis","startTime":1128.59,"endTime":1134.77,"body":"view helps you create a better"},{"speaker":"Dean Curtis","startTime":1134.77,"endTime":1139.42,"body":"culture for the longer term. And"},{"speaker":"Dean Curtis","startTime":1134.77,"endTime":1139.42,"body":"one of the things that I've seen"},{"speaker":"Dean Curtis","startTime":1139.42,"endTime":1142.84,"body":"throughout my career that the"},{"speaker":"Dean Curtis","startTime":1139.42,"endTime":1142.84,"body":"very best teams in business in"},{"speaker":"Dean Curtis","startTime":1142.84,"endTime":1147.1,"body":"sport anywhere, have an"},{"speaker":"Dean Curtis","startTime":1142.84,"endTime":1147.1,"body":"ingredient that is so so"},{"speaker":"Dean Curtis","startTime":1147.1,"endTime":1150.61,"body":"important. And that ingredient"},{"speaker":"Dean Curtis","startTime":1147.1,"endTime":1150.61,"body":"is psychological safety. And"},{"speaker":"Dean Curtis","startTime":1150.61,"endTime":1155.8,"body":"it's a culture where people feel"},{"speaker":"Dean Curtis","startTime":1150.61,"endTime":1155.8,"body":"safe to say what they feel"},{"speaker":"Dean Curtis","startTime":1155.8,"endTime":1160.72,"body":"without fear of being judged, to"},{"speaker":"Dean Curtis","startTime":1155.8,"endTime":1160.72,"body":"be able to raise issues. And"},{"speaker":"Dean Curtis","startTime":1160.78,"endTime":1165.7,"body":"anybody in elite teams knows"},{"speaker":"Dean Curtis","startTime":1160.78,"endTime":1165.7,"body":"that every single elite team"},{"speaker":"Dean Curtis","startTime":1165.7,"endTime":1169.3,"body":"they've been in has that"},{"speaker":"Dean Curtis","startTime":1165.7,"endTime":1169.3,"body":"particular ingredient. The other"},{"speaker":"Dean Curtis","startTime":1169.3,"endTime":1174.28,"body":"part of psychological safety is"},{"speaker":"Dean Curtis","startTime":1169.3,"endTime":1174.28,"body":"it drives a level of diversity,"},{"speaker":"Dean Curtis","startTime":1174.31,"endTime":1177.04,"body":"which creates in itself"},{"speaker":"Dean Curtis","startTime":1174.31,"endTime":1177.04,"body":"innovation, people from"},{"speaker":"Dean Curtis","startTime":1177.04,"endTime":1180.76,"body":"different backgrounds, and"},{"speaker":"Dean Curtis","startTime":1177.04,"endTime":1180.76,"body":"experiences that bring them to"},{"speaker":"Dean Curtis","startTime":1180.76,"endTime":1185.26,"body":"the table. And to widen a view"},{"speaker":"Dean Curtis","startTime":1180.76,"endTime":1185.26,"body":"in the business world"},{"speaker":"Dean Curtis","startTime":1185.29,"endTime":1191.95,"body":"particularly becomes becomes"},{"speaker":"Dean Curtis","startTime":1185.29,"endTime":1191.95,"body":"hugely important. So for me, one"},{"speaker":"Dean Curtis","startTime":1191.95,"endTime":1195.52,"body":"of the key cultural elements is"},{"speaker":"Dean Curtis","startTime":1191.95,"endTime":1195.52,"body":"psychological safety within the"},{"speaker":"Dean Curtis","startTime":1195.52,"endTime":1201.91,"body":"team. But it starts with, and I"},{"speaker":"Dean Curtis","startTime":1195.52,"endTime":1201.91,"body":"mentioned this earlier too a"},{"speaker":"Dean Curtis","startTime":1201.91,"endTime":1207.01,"body":"common vision and purpose as an"},{"speaker":"Dean Curtis","startTime":1201.91,"endTime":1207.01,"body":"organisation, you know, our"},{"speaker":"Dean Curtis","startTime":1207.01,"endTime":1210.16,"body":"staff individually and"},{"speaker":"Dean Curtis","startTime":1207.01,"endTime":1210.16,"body":"collectively absolutely need to"},{"speaker":"Dean Curtis","startTime":1210.16,"endTime":1214.42,"body":"align in terms of what we're"},{"speaker":"Dean Curtis","startTime":1210.16,"endTime":1214.42,"body":"here to do as an organisation."},{"speaker":"Dean Curtis","startTime":1215.05,"endTime":1218.44,"body":"And, that's really important,"},{"speaker":"Dean Curtis","startTime":1215.05,"endTime":1218.44,"body":"you know, your passion,"},{"speaker":"Dean Curtis","startTime":1218.44,"endTime":1222.79,"body":"particularly in the environment"},{"speaker":"Dean Curtis","startTime":1218.44,"endTime":1222.79,"body":"that we're in now, where it has"},{"speaker":"Dean Curtis","startTime":1222.79,"endTime":1226.51,"body":"been pretty tough for most"},{"speaker":"Dean Curtis","startTime":1222.79,"endTime":1226.51,"body":"people, you have to believe in"},{"speaker":"Dean Curtis","startTime":1226.51,"endTime":1227.35,"body":"what you're doing."},{"speaker":"YS Chi","startTime":1227.75,"endTime":1231.02,"body":"Right? When the water"},{"speaker":"YS Chi","startTime":1227.75,"endTime":1231.02,"body":"level is rising, it doesn't seem"},{"speaker":"YS Chi","startTime":1231.02,"endTime":1234.5,"body":"to be a zero sum game. But in"},{"speaker":"YS Chi","startTime":1231.02,"endTime":1234.5,"body":"tough times, like pandemic"},{"speaker":"YS Chi","startTime":1234.5,"endTime":1238.76,"body":"today, it seems like someone's"},{"speaker":"YS Chi","startTime":1234.5,"endTime":1238.76,"body":"gain has to be someone's loss,"},{"speaker":"YS Chi","startTime":1238.76,"endTime":1242.15,"body":"which is not necessarily true at"},{"speaker":"YS Chi","startTime":1238.76,"endTime":1242.15,"body":"all. And yet, the perception is"},{"speaker":"YS Chi","startTime":1242.15,"endTime":1246.14,"body":"that way. And I think your"},{"speaker":"YS Chi","startTime":1242.15,"endTime":1246.14,"body":"emphasis on this psychological"},{"speaker":"YS Chi","startTime":1246.14,"endTime":1249.11,"body":"safety, and more importantly,"},{"speaker":"YS Chi","startTime":1246.14,"endTime":1249.11,"body":"competition versus"},{"speaker":"YS Chi","startTime":1249.11,"endTime":1253.04,"body":"collaboration, even within the"},{"speaker":"YS Chi","startTime":1249.11,"endTime":1253.04,"body":"industry seems very important."},{"speaker":"YS Chi","startTime":1253.04,"endTime":1256.55,"body":"So specifically on airline"},{"speaker":"YS Chi","startTime":1253.04,"endTime":1256.55,"body":"industry and travel, do you"},{"speaker":"YS Chi","startTime":1256.55,"endTime":1262.13,"body":"think that there is a sense of"},{"speaker":"YS Chi","startTime":1256.55,"endTime":1262.13,"body":"collaboration that is trumping"},{"speaker":"YS Chi","startTime":1262.25,"endTime":1266.0,"body":"the previous modus operandi,"},{"speaker":"YS Chi","startTime":1262.25,"endTime":1266.0,"body":"which was competition?"},{"speaker":"Dean Curtis","startTime":1266.75,"endTime":1269.9,"body":"Yeah, I mean, I"},{"speaker":"Dean Curtis","startTime":1266.75,"endTime":1269.9,"body":"guess I'd phrase it as, as"},{"speaker":"Dean Curtis","startTime":1269.9,"endTime":1275.48,"body":"Co-Opetition, right. And from"},{"speaker":"Dean Curtis","startTime":1269.9,"endTime":1275.48,"body":"that regard, and collaboration"},{"speaker":"Dean Curtis","startTime":1275.48,"endTime":1281.3,"body":"around the industry purpose and"},{"speaker":"Dean Curtis","startTime":1275.48,"endTime":1281.3,"body":"working together, to be able to"},{"speaker":"Dean Curtis","startTime":1281.3,"endTime":1285.29,"body":"solve and find the best possible"},{"speaker":"Dean Curtis","startTime":1281.3,"endTime":1285.29,"body":"ways to create the industry of"},{"speaker":"Dean Curtis","startTime":1285.29,"endTime":1290.06,"body":"the future is really, really"},{"speaker":"Dean Curtis","startTime":1285.29,"endTime":1290.06,"body":"important. And largely speaking,"},{"speaker":"Dean Curtis","startTime":1290.42,"endTime":1293.93,"body":"we're seeing airlines do that"},{"speaker":"Dean Curtis","startTime":1290.42,"endTime":1293.93,"body":"faster now, obviously, you know,"},{"speaker":"Dean Curtis","startTime":1293.93,"endTime":1298.13,"body":"it's the biggest crisis the"},{"speaker":"Dean Curtis","startTime":1293.93,"endTime":1298.13,"body":"industry has ever faced, and"},{"speaker":"Dean Curtis","startTime":1298.13,"endTime":1306.38,"body":"they are coming together very"},{"speaker":"Dean Curtis","startTime":1298.13,"endTime":1306.38,"body":"well, and that also, in terms of"},{"speaker":"Dean Curtis","startTime":1306.38,"endTime":1313.49,"body":"how they use the data that they"},{"speaker":"Dean Curtis","startTime":1306.38,"endTime":1313.49,"body":"have, so, you know, we help with"},{"speaker":"Dean Curtis","startTime":1313.97,"endTime":1316.82,"body":"that data from over 2000"},{"speaker":"Dean Curtis","startTime":1313.97,"endTime":1316.82,"body":"different sources from all"},{"speaker":"Dean Curtis","startTime":1316.82,"endTime":1320.24,"body":"corners of the aviation"},{"speaker":"Dean Curtis","startTime":1316.82,"endTime":1320.24,"body":"industry. And some of that data"},{"speaker":"Dean Curtis","startTime":1320.24,"endTime":1325.79,"body":"is beginning to change and"},{"speaker":"Dean Curtis","startTime":1320.24,"endTime":1325.79,"body":"customers and, the airline"},{"speaker":"Dean Curtis","startTime":1325.79,"endTime":1329.15,"body":"industry itself know they need"},{"speaker":"Dean Curtis","startTime":1325.79,"endTime":1329.15,"body":"to do that to create the"},{"speaker":"Dean Curtis","startTime":1329.15,"endTime":1332.0,"body":"industry of the future. So"},{"speaker":"Dean Curtis","startTime":1329.15,"endTime":1332.0,"body":"they're working together to do"},{"speaker":"Dean Curtis","startTime":1332.0,"endTime":1335.48,"body":"things like create a need for a"},{"speaker":"Dean Curtis","startTime":1332.0,"endTime":1335.48,"body":"kind of touchless and informed"},{"speaker":"Dean Curtis","startTime":1335.48,"endTime":1338.93,"body":"travel experience. And a key"},{"speaker":"Dean Curtis","startTime":1335.48,"endTime":1338.93,"body":"thing is better ways of"},{"speaker":"Dean Curtis","startTime":1338.93,"endTime":1344.12,"body":"forecasting traveller demand."},{"speaker":"Dean Curtis","startTime":1338.93,"endTime":1344.12,"body":"That's really important. The"},{"speaker":"Dean Curtis","startTime":1344.12,"endTime":1350.39,"body":"industry is looking at things"},{"speaker":"Dean Curtis","startTime":1344.12,"endTime":1350.39,"body":"now like what flight routes have"},{"speaker":"Dean Curtis","startTime":1350.39,"endTime":1354.11,"body":"been searched and not booked or"},{"speaker":"Dean Curtis","startTime":1350.39,"endTime":1354.11,"body":"sentiment, and that could be in"},{"speaker":"Dean Curtis","startTime":1354.11,"endTime":1359.0,"body":"places like social media, but"},{"speaker":"Dean Curtis","startTime":1354.11,"endTime":1359.0,"body":"people may be speaking about a"},{"speaker":"Dean Curtis","startTime":1359.0,"endTime":1363.02,"body":"holiday or destinations that"},{"speaker":"Dean Curtis","startTime":1359.0,"endTime":1363.02,"body":"have no quarantine rules. And"},{"speaker":"Dean Curtis","startTime":1363.29,"endTime":1367.46,"body":"all of this now is providing"},{"speaker":"Dean Curtis","startTime":1363.29,"endTime":1367.46,"body":"more dynamic intelligence to the"},{"speaker":"Dean Curtis","startTime":1367.46,"endTime":1372.53,"body":"industry. And so that airlines"},{"speaker":"Dean Curtis","startTime":1367.46,"endTime":1372.53,"body":"are able to plan, I mean, over"},{"speaker":"Dean Curtis","startTime":1372.53,"endTime":1376.58,"body":"40% of bookings now are being"},{"speaker":"Dean Curtis","startTime":1372.53,"endTime":1376.58,"body":"made no more than three days"},{"speaker":"Dean Curtis","startTime":1376.58,"endTime":1381.05,"body":"ahead of the trip. Prior to the"},{"speaker":"Dean Curtis","startTime":1376.58,"endTime":1381.05,"body":"pandemic, nearly half of all"},{"speaker":"Dean Curtis","startTime":1381.05,"endTime":1384.5,"body":"tickets purchased were more than"},{"speaker":"Dean Curtis","startTime":1381.05,"endTime":1384.5,"body":"20 days ahead of travel"},{"speaker":"YS Chi","startTime":1384.89,"endTime":1386.54,"body":"Wow what a change in"},{"speaker":"YS Chi","startTime":1384.89,"endTime":1386.54,"body":"profile!"},{"speaker":"Dean Curtis","startTime":1386.54,"endTime":1388.34,"body":"You can see the"},{"speaker":"Dean Curtis","startTime":1386.54,"endTime":1388.34,"body":"change in dynamic there, which"},{"speaker":"Dean Curtis","startTime":1388.34,"endTime":1389.48,"body":"is pretty significant."},{"speaker":"YS Chi","startTime":1389.87,"endTime":1394.58,"body":"Wow. So how do you see"},{"speaker":"YS Chi","startTime":1389.87,"endTime":1394.58,"body":"the airline and travel industry"},{"speaker":"YS Chi","startTime":1394.58,"endTime":1401.6,"body":"recovering, as we find some way"},{"speaker":"YS Chi","startTime":1394.58,"endTime":1401.6,"body":"to gather people back in"},{"speaker":"YS Chi","startTime":1401.63,"endTime":1408.92,"body":"physical contacts? And where"},{"speaker":"YS Chi","startTime":1401.63,"endTime":1408.92,"body":"does Cirium play a role?"},{"speaker":"Dean Curtis","startTime":1409.94,"endTime":1414.56,"body":"Yeah, so we've"},{"speaker":"Dean Curtis","startTime":1409.94,"endTime":1414.56,"body":"started to see some markets that"},{"speaker":"Dean Curtis","startTime":1414.56,"endTime":1418.91,"body":"have green shoots of recovery in"},{"speaker":"Dean Curtis","startTime":1414.56,"endTime":1418.91,"body":"the industry. And that typically"},{"speaker":"Dean Curtis","startTime":1418.91,"endTime":1421.94,"body":"at the moment markets with high"},{"speaker":"Dean Curtis","startTime":1418.91,"endTime":1421.94,"body":"volumes of domestic flights like"},{"speaker":"Dean Curtis","startTime":1421.94,"endTime":1426.11,"body":"China in the United States, but"},{"speaker":"Dean Curtis","startTime":1421.94,"endTime":1426.11,"body":"at Cirium we don't estimate a"},{"speaker":"Dean Curtis","startTime":1426.11,"endTime":1435.56,"body":"full return to 2019 levels until"},{"speaker":"Dean Curtis","startTime":1426.11,"endTime":1435.56,"body":"until 2024. Airline travel and"},{"speaker":"Dean Curtis","startTime":1435.89,"endTime":1440.12,"body":"recovery and immunity for safe"},{"speaker":"Dean Curtis","startTime":1435.89,"endTime":1440.12,"body":"travel, which is clearly highly"},{"speaker":"Dean Curtis","startTime":1440.12,"endTime":1444.05,"body":"dependent on a vaccine to build"},{"speaker":"Dean Curtis","startTime":1440.12,"endTime":1444.05,"body":"that confidence again. And what"},{"speaker":"Dean Curtis","startTime":1444.05,"endTime":1446.39,"body":"you see here, the Pfizer"},{"speaker":"Dean Curtis","startTime":1444.05,"endTime":1446.39,"body":"announcement on the ninth of"},{"speaker":"Dean Curtis","startTime":1446.39,"endTime":1454.37,"body":"November around the experimental"},{"speaker":"Dean Curtis","startTime":1446.39,"endTime":1454.37,"body":"vaccine was the response to"},{"speaker":"Dean Curtis","startTime":1454.4,"endTime":1457.16,"body":"airlines in the market with"},{"speaker":"Dean Curtis","startTime":1454.4,"endTime":1457.16,"body":"huge. Delta gained as much as"},{"speaker":"Dean Curtis","startTime":1457.16,"endTime":1463.34,"body":"17%, IAG rally 15%. But even"},{"speaker":"Dean Curtis","startTime":1457.16,"endTime":1463.34,"body":"with a vaccine, it's going to"},{"speaker":"Dean Curtis","startTime":1463.34,"endTime":1467.06,"body":"take longer to see the impact of"},{"speaker":"Dean Curtis","startTime":1463.34,"endTime":1467.06,"body":"it globally and the return of"},{"speaker":"Dean Curtis","startTime":1467.06,"endTime":1470.51,"body":"international travel to previous"},{"speaker":"Dean Curtis","startTime":1467.06,"endTime":1470.51,"body":"levels. So, you know, as I"},{"speaker":"Dean Curtis","startTime":1470.51,"endTime":1475.13,"body":"mentioned before, that more"},{"speaker":"Dean Curtis","startTime":1470.51,"endTime":1475.13,"body":"dynamic data is really really"},{"speaker":"Dean Curtis","startTime":1475.13,"endTime":1481.19,"body":"important to airlines, airports"},{"speaker":"Dean Curtis","startTime":1475.13,"endTime":1481.19,"body":"and aviation finances. And"},{"speaker":"Dean Curtis","startTime":1481.46,"endTime":1485.69,"body":"Cirium is the business that is"},{"speaker":"Dean Curtis","startTime":1481.46,"endTime":1485.69,"body":"able to bring that together and"},{"speaker":"Dean Curtis","startTime":1485.69,"endTime":1491.09,"body":"provide that timely, immediate"},{"speaker":"Dean Curtis","startTime":1485.69,"endTime":1491.09,"body":"and complete data set that"},{"speaker":"Dean Curtis","startTime":1491.09,"endTime":1494.87,"body":"ensures that they are able to"},{"speaker":"Dean Curtis","startTime":1491.09,"endTime":1494.87,"body":"make the right decision and what"},{"speaker":"Dean Curtis","startTime":1494.87,"endTime":1500.93,"body":"that means then is that they can"},{"speaker":"Dean Curtis","startTime":1494.87,"endTime":1500.93,"body":"look at their Flight schedules"},{"speaker":"Dean Curtis","startTime":1500.93,"endTime":1505.64,"body":"and aircraft utilisation"},{"speaker":"Dean Curtis","startTime":1500.93,"endTime":1505.64,"body":"bookings and best manage their"},{"speaker":"Dean Curtis","startTime":1505.64,"endTime":1509.45,"body":"business. And that was that was"},{"speaker":"Dean Curtis","startTime":1505.64,"endTime":1509.45,"body":"important even at the start of"},{"speaker":"Dean Curtis","startTime":1509.45,"endTime":1513.29,"body":"the pandemic. I mean, we were"},{"speaker":"Dean Curtis","startTime":1509.45,"endTime":1513.29,"body":"tracking over 25,000 flight"},{"speaker":"Dean Curtis","startTime":1513.29,"endTime":1516.38,"body":"cancellations every day at its"},{"speaker":"Dean Curtis","startTime":1513.29,"endTime":1516.38,"body":"peak. And the airlines were"},{"speaker":"Dean Curtis","startTime":1516.38,"endTime":1519.59,"body":"having quickly to decide which"},{"speaker":"Dean Curtis","startTime":1516.38,"endTime":1519.59,"body":"aircraft to fly, where to fly"},{"speaker":"Dean Curtis","startTime":1519.59,"endTime":1523.94,"body":"them. And now those longer term"},{"speaker":"Dean Curtis","startTime":1519.59,"endTime":1523.94,"body":"decisions have suddenly become"},{"speaker":"Dean Curtis","startTime":1523.97,"endTime":1526.82,"body":"daily or weekly decisions for"},{"speaker":"Dean Curtis","startTime":1523.97,"endTime":1526.82,"body":"the for the airlines."},{"speaker":"YS Chi","startTime":1527.2,"endTime":1531.85,"body":"Right. Now, on the other"},{"speaker":"YS Chi","startTime":1527.2,"endTime":1531.85,"body":"side and the petrochemical and"},{"speaker":"YS Chi","startTime":1531.85,"endTime":1536.08,"body":"energy side, I've always thought"},{"speaker":"YS Chi","startTime":1531.85,"endTime":1536.08,"body":"that the service that we"},{"speaker":"YS Chi","startTime":1536.08,"endTime":1540.4,"body":"provided at ICIS was much more"},{"speaker":"YS Chi","startTime":1536.08,"endTime":1540.4,"body":"timely, right, very time"},{"speaker":"YS Chi","startTime":1540.4,"endTime":1544.78,"body":"sensitive, whereas I thought of"},{"speaker":"YS Chi","startTime":1540.4,"endTime":1544.78,"body":"Cirium data as being more of the"},{"speaker":"YS Chi","startTime":1544.78,"endTime":1548.44,"body":"long term data. Certainly,"},{"speaker":"YS Chi","startTime":1544.78,"endTime":1548.44,"body":"you've accelerated that on the"},{"speaker":"YS Chi","startTime":1548.44,"endTime":1552.19,"body":"airline side, how's that"},{"speaker":"YS Chi","startTime":1548.44,"endTime":1552.19,"body":"affected on the ICIS side then"},{"speaker":"YS Chi","startTime":1552.91,"endTime":1555.16,"body":"it was already very timely"},{"speaker":"YS Chi","startTime":1552.91,"endTime":1555.16,"body":"stuff."},{"speaker":"Dean Curtis","startTime":1555.0,"endTime":1557.88,"body":"Yeah, I mean, it's"},{"speaker":"Dean Curtis","startTime":1555.0,"endTime":1557.88,"body":"got more timely, you know, some"},{"speaker":"Dean Curtis","startTime":1557.88,"endTime":1561.78,"body":"of the petrochemicals were"},{"speaker":"Dean Curtis","startTime":1557.88,"endTime":1561.78,"body":"reasonably illiquid, compared to"},{"speaker":"Dean Curtis","startTime":1561.78,"endTime":1565.23,"body":"some financial services markets,"},{"speaker":"Dean Curtis","startTime":1561.78,"endTime":1565.23,"body":"and both businesses are in real"},{"speaker":"Dean Curtis","startTime":1565.23,"endTime":1571.08,"body":"time really now, and I mean, the"},{"speaker":"Dean Curtis","startTime":1565.23,"endTime":1571.08,"body":"chemicals industry or the energy"},{"speaker":"Dean Curtis","startTime":1571.08,"endTime":1573.81,"body":"industry was an interesting one,"},{"speaker":"Dean Curtis","startTime":1571.08,"endTime":1573.81,"body":"because at the same time as"},{"speaker":"Dean Curtis","startTime":1573.81,"endTime":1579.6,"body":"COVID, we also had the"},{"speaker":"Dean Curtis","startTime":1573.81,"endTime":1579.6,"body":"Saudi-Russian oil dispute. And"},{"speaker":"Dean Curtis","startTime":1579.81,"endTime":1583.53,"body":"that created a double Black Swan"},{"speaker":"Dean Curtis","startTime":1579.81,"endTime":1583.53,"body":"moment in the industry, where"},{"speaker":"Dean Curtis","startTime":1583.53,"endTime":1587.25,"body":"for a while, we had negative oil"},{"speaker":"Dean Curtis","startTime":1583.53,"endTime":1587.25,"body":"prices, which clearly affected"},{"speaker":"Dean Curtis","startTime":1588.0,"endTime":1593.61,"body":"the whole of the industry. And"},{"speaker":"Dean Curtis","startTime":1588.0,"endTime":1593.61,"body":"so, you know, timeliness, there"},{"speaker":"Dean Curtis","startTime":1593.61,"endTime":1597.93,"body":"is really, really important. And"},{"speaker":"Dean Curtis","startTime":1593.61,"endTime":1597.93,"body":"similar to the aviation"},{"speaker":"Dean Curtis","startTime":1597.93,"endTime":1604.44,"body":"industry, the ability to"},{"speaker":"Dean Curtis","startTime":1597.93,"endTime":1604.44,"body":"effectively use data is so"},{"speaker":"Dean Curtis","startTime":1604.44,"endTime":1611.25,"body":"important. What I mean by that"},{"speaker":"Dean Curtis","startTime":1604.44,"endTime":1611.25,"body":"is, information now connects"},{"speaker":"Dean Curtis","startTime":1611.25,"endTime":1614.34,"body":"every human and all of the goods"},{"speaker":"Dean Curtis","startTime":1611.25,"endTime":1614.34,"body":"on the planet. And that's"},{"speaker":"Dean Curtis","startTime":1614.34,"endTime":1619.68,"body":"challenged most industries to"},{"speaker":"Dean Curtis","startTime":1614.34,"endTime":1619.68,"body":"rethink its business model. It's"},{"speaker":"Dean Curtis","startTime":1619.68,"endTime":1623.25,"body":"changed the way economies work"},{"speaker":"Dean Curtis","startTime":1619.68,"endTime":1623.25,"body":"and how wealth is created. And I"},{"speaker":"Dean Curtis","startTime":1623.25,"endTime":1628.59,"body":"guess the way that chemical and"},{"speaker":"Dean Curtis","startTime":1623.25,"endTime":1628.59,"body":"energy companies do that is"},{"speaker":"Dean Curtis","startTime":1628.59,"endTime":1635.13,"body":"fundamental. So before the"},{"speaker":"Dean Curtis","startTime":1628.59,"endTime":1635.13,"body":"pandemic 32% of firms in the S\u0026P"},{"speaker":"Dean Curtis","startTime":1635.13,"endTime":1639.54,"body":"500 invested more in their"},{"speaker":"Dean Curtis","startTime":1635.13,"endTime":1639.54,"body":"balance sheet on intangible"},{"speaker":"Dean Curtis","startTime":1639.54,"endTime":1644.31,"body":"assets, such as data, R\u0026D and"},{"speaker":"Dean Curtis","startTime":1639.54,"endTime":1644.31,"body":"brands, then they did tangible"},{"speaker":"Dean Curtis","startTime":1644.31,"endTime":1649.74,"body":"assets. So what again, this has"},{"speaker":"Dean Curtis","startTime":1644.31,"endTime":1649.74,"body":"accelerated the industry in the"},{"speaker":"Dean Curtis","startTime":1649.74,"endTime":1652.77,"body":"chemical industry, because"},{"speaker":"Dean Curtis","startTime":1649.74,"endTime":1652.77,"body":"mastering the intangible even in"},{"speaker":"Dean Curtis","startTime":1652.77,"endTime":1656.34,"body":"a business driven by the most"},{"speaker":"Dean Curtis","startTime":1652.77,"endTime":1656.34,"body":"tangible assets in oil in the"},{"speaker":"Dean Curtis","startTime":1656.34,"endTime":1659.88,"body":"world is becoming increasingly"},{"speaker":"Dean Curtis","startTime":1656.34,"endTime":1659.88,"body":"significant. So the real trend"},{"speaker":"Dean Curtis","startTime":1659.88,"endTime":1663.9,"body":"is people wanted transparency of"},{"speaker":"Dean Curtis","startTime":1659.88,"endTime":1663.9,"body":"trading in that market. So"},{"speaker":"Dean Curtis","startTime":1663.9,"endTime":1667.74,"body":"everybody wanted a price. And"},{"speaker":"Dean Curtis","startTime":1663.9,"endTime":1667.74,"body":"what we've seen over the last"},{"speaker":"Dean Curtis","startTime":1667.74,"endTime":1671.88,"body":"few years is that's now moving"},{"speaker":"Dean Curtis","startTime":1667.74,"endTime":1671.88,"body":"more into analysis and"},{"speaker":"Dean Curtis","startTime":1671.88,"endTime":1674.82,"body":"predicting the future because by"},{"speaker":"Dean Curtis","startTime":1671.88,"endTime":1674.82,"body":"very definition, if you wanted"},{"speaker":"Dean Curtis","startTime":1674.82,"endTime":1677.82,"body":"to know what the price was"},{"speaker":"Dean Curtis","startTime":1674.82,"endTime":1677.82,"body":"yesterday, you should have some"},{"speaker":"Dean Curtis","startTime":1677.82,"endTime":1680.55,"body":"interest in what it's going to"},{"speaker":"Dean Curtis","startTime":1677.82,"endTime":1680.55,"body":"be in 18 months and some of our"},{"speaker":"Dean Curtis","startTime":1680.55,"endTime":1685.5,"body":"energy and power forecasts go"},{"speaker":"Dean Curtis","startTime":1680.55,"endTime":1685.5,"body":"forward 50 years. And, and"},{"speaker":"Dean Curtis","startTime":1685.5,"endTime":1690.66,"body":"that's being able to provide"},{"speaker":"Dean Curtis","startTime":1685.5,"endTime":1690.66,"body":"more content and analysis to"},{"speaker":"Dean Curtis","startTime":1690.66,"endTime":1694.56,"body":"predict the future so that they"},{"speaker":"Dean Curtis","startTime":1690.66,"endTime":1694.56,"body":"can adjust their strategies"},{"speaker":"Dean Curtis","startTime":1694.56,"endTime":1696.75,"body":"accordingly, during periods like"},{"speaker":"Dean Curtis","startTime":1694.56,"endTime":1696.75,"body":"this."},{"speaker":"YS Chi","startTime":1697.29,"endTime":1699.21,"body":"We've got a couple of"},{"speaker":"YS Chi","startTime":1697.29,"endTime":1699.21,"body":"things that I really want to"},{"speaker":"YS Chi","startTime":1699.21,"endTime":1703.26,"body":"cover before we run out of time."},{"speaker":"YS Chi","startTime":1699.21,"endTime":1703.26,"body":"One of them is something that"},{"speaker":"YS Chi","startTime":1703.26,"endTime":1708.21,"body":"RELX cares deeply about, which"},{"speaker":"YS Chi","startTime":1703.26,"endTime":1708.21,"body":"is environment, as a leader in"},{"speaker":"YS Chi","startTime":1708.24,"endTime":1712.38,"body":"in the industries, in many ways"},{"speaker":"YS Chi","startTime":1708.24,"endTime":1712.38,"body":"about various SDG components,"},{"speaker":"YS Chi","startTime":1712.41,"endTime":1715.89,"body":"you know, environment is clearly"},{"speaker":"YS Chi","startTime":1712.41,"endTime":1715.89,"body":"one of them. Both of these"},{"speaker":"YS Chi","startTime":1715.89,"endTime":1719.82,"body":"industries that you work in"},{"speaker":"YS Chi","startTime":1715.89,"endTime":1719.82,"body":"travel and petrochemical energy,"},{"speaker":"YS Chi","startTime":1720.36,"endTime":1726.63,"body":"are directly implicated in this"},{"speaker":"YS Chi","startTime":1720.36,"endTime":1726.63,"body":"right. Tell me how you see, as"},{"speaker":"YS Chi","startTime":1726.63,"endTime":1731.28,"body":"the CEO of these two businesses,"},{"speaker":"YS Chi","startTime":1726.63,"endTime":1731.28,"body":"how do you see the impact on our"},{"speaker":"YS Chi","startTime":1731.28,"endTime":1736.02,"body":"commitment to environmental"},{"speaker":"YS Chi","startTime":1731.28,"endTime":1736.02,"body":"future? Because they are"},{"speaker":"YS Chi","startTime":1736.8,"endTime":1738.27,"body":"conflicting in many ways?"},{"speaker":"Dean Curtis","startTime":1738.57,"endTime":1741.33,"body":"They are yes. And"},{"speaker":"Dean Curtis","startTime":1738.57,"endTime":1741.33,"body":"and I'm pleased, you know, RELX,"},{"speaker":"Dean Curtis","startTime":1741.33,"endTime":1745.17,"body":"as a company, obviously, we've"},{"speaker":"Dean Curtis","startTime":1741.33,"endTime":1745.17,"body":"signed up to the sustainable"},{"speaker":"Dean Curtis","startTime":1745.17,"endTime":1750.12,"body":"recovery and various other"},{"speaker":"Dean Curtis","startTime":1745.17,"endTime":1750.12,"body":"things to ensure that we are not"},{"speaker":"Dean Curtis","startTime":1750.12,"endTime":1754.2,"body":"tactical about how we plan for"},{"speaker":"Dean Curtis","startTime":1750.12,"endTime":1754.2,"body":"the future. And I think that"},{"speaker":"Dean Curtis","startTime":1754.2,"endTime":1758.67,"body":"that's hugely important, you"},{"speaker":"Dean Curtis","startTime":1754.2,"endTime":1758.67,"body":"know, the petrochemical industry"},{"speaker":"Dean Curtis","startTime":1758.7,"endTime":1763.86,"body":"has a pretty tarnished image."},{"speaker":"Dean Curtis","startTime":1758.7,"endTime":1763.86,"body":"And that has been in the past"},{"speaker":"Dean Curtis","startTime":1763.86,"endTime":1767.91,"body":"around clearly, carbon, but the"},{"speaker":"Dean Curtis","startTime":1763.86,"endTime":1767.91,"body":"chemicals in particular around"},{"speaker":"Dean Curtis","startTime":1767.91,"endTime":1771.12,"body":"the stigma of plastics on the"},{"speaker":"Dean Curtis","startTime":1767.91,"endTime":1771.12,"body":"environment, right. And the"},{"speaker":"Dean Curtis","startTime":1771.12,"endTime":1774.75,"body":"demand for plastics weirdly, has"},{"speaker":"Dean Curtis","startTime":1771.12,"endTime":1774.75,"body":"increased further by"},{"speaker":"Dean Curtis","startTime":1774.75,"endTime":1778.44,"body":"decarbonisation, because you're"},{"speaker":"Dean Curtis","startTime":1774.75,"endTime":1778.44,"body":"looking at lighter forms of"},{"speaker":"Dean Curtis","startTime":1778.44,"endTime":1783.69,"body":"transport as plastic is you"},{"speaker":"Dean Curtis","startTime":1778.44,"endTime":1783.69,"body":"know, and, and also plastic is a"},{"speaker":"Dean Curtis","startTime":1783.84,"endTime":1787.77,"body":"more sustainable material, often"},{"speaker":"Dean Curtis","startTime":1783.84,"endTime":1787.77,"body":"compared to carbon intensive"},{"speaker":"Dean Curtis","startTime":1787.77,"endTime":1793.08,"body":"product produced materials such"},{"speaker":"Dean Curtis","startTime":1787.77,"endTime":1793.08,"body":"glass and metals. You know, most"},{"speaker":"Dean Curtis","startTime":1793.08,"endTime":1795.84,"body":"people would think I'm drinking"},{"speaker":"Dean Curtis","startTime":1793.08,"endTime":1795.84,"body":"out of a plastic bottle that's"},{"speaker":"Dean Curtis","startTime":1795.84,"endTime":1798.96,"body":"worse than a glass bottle, but"},{"speaker":"Dean Curtis","startTime":1795.84,"endTime":1798.96,"body":"that's not necessarily the case."},{"speaker":"Dean Curtis","startTime":1799.8,"endTime":1805.29,"body":"So the industry has had work to"},{"speaker":"Dean Curtis","startTime":1799.8,"endTime":1805.29,"body":"do before this on what I would"},{"speaker":"Dean Curtis","startTime":1805.29,"endTime":1810.93,"body":"consider to be its persona and"},{"speaker":"Dean Curtis","startTime":1805.29,"endTime":1810.93,"body":"and how the world thinks about"},{"speaker":"Dean Curtis","startTime":1810.93,"endTime":1814.92,"body":"it. And the businesses in the"},{"speaker":"Dean Curtis","startTime":1810.93,"endTime":1814.92,"body":"industry are working really,"},{"speaker":"Dean Curtis","startTime":1814.92,"endTime":1818.79,"body":"really hard to solve those"},{"speaker":"Dean Curtis","startTime":1814.92,"endTime":1818.79,"body":"problems. And we're involved in"},{"speaker":"Dean Curtis","startTime":1818.79,"endTime":1821.79,"body":"working in Europe with the"},{"speaker":"Dean Curtis","startTime":1818.79,"endTime":1821.79,"body":"Alliance to End Plastic Waste"},{"speaker":"Dean Curtis","startTime":1821.79,"endTime":1826.44,"body":"with the Ministry of Economics,"},{"speaker":"Dean Curtis","startTime":1821.79,"endTime":1826.44,"body":"Trade and Industry in Japan. And"},{"speaker":"Dean Curtis","startTime":1826.44,"endTime":1831.75,"body":"we've we've produced the first"},{"speaker":"Dean Curtis","startTime":1826.44,"endTime":1831.75,"body":"recycled plastic materials"},{"speaker":"Dean Curtis","startTime":1831.75,"endTime":1837.3,"body":"benchmarks and deliver products"},{"speaker":"Dean Curtis","startTime":1831.75,"endTime":1837.3,"body":"around where people can source"},{"speaker":"Dean Curtis","startTime":1837.3,"endTime":1842.43,"body":"those materials, to ensure that"},{"speaker":"Dean Curtis","startTime":1837.3,"endTime":1842.43,"body":"that industry, or that part of"},{"speaker":"Dean Curtis","startTime":1842.43,"endTime":1849.09,"body":"the industry can accelerate as"},{"speaker":"Dean Curtis","startTime":1842.43,"endTime":1849.09,"body":"we look to a better future. And"},{"speaker":"Dean Curtis","startTime":1849.09,"endTime":1852.45,"body":"it's, it's similar, you know, in"},{"speaker":"Dean Curtis","startTime":1849.09,"endTime":1852.45,"body":"airlines, and, you know, the"},{"speaker":"Dean Curtis","startTime":1852.45,"endTime":1856.17,"body":"aviation industry is also"},{"speaker":"Dean Curtis","startTime":1852.45,"endTime":1856.17,"body":"placing sustainability at the"},{"speaker":"Dean Curtis","startTime":1856.17,"endTime":1859.77,"body":"front and centre. And these"},{"speaker":"Dean Curtis","startTime":1856.17,"endTime":1859.77,"body":"businesses need to because that"},{"speaker":"Dean Curtis","startTime":1859.77,"endTime":1863.94,"body":"the younger generation care more"},{"speaker":"Dean Curtis","startTime":1859.77,"endTime":1863.94,"body":"about purpose than profit quite"},{"speaker":"Dean Curtis","startTime":1863.94,"endTime":1867.93,"body":"often, and consumers are"},{"speaker":"Dean Curtis","startTime":1863.94,"endTime":1867.93,"body":"becoming increasingly aware of"},{"speaker":"Dean Curtis","startTime":1867.93,"endTime":1870.99,"body":"those impacts, and that's"},{"speaker":"Dean Curtis","startTime":1867.93,"endTime":1870.99,"body":"changing travellers behaviours"},{"speaker":"Dean Curtis","startTime":1870.99,"endTime":1871.65,"body":"accordingly."},{"speaker":"YS Chi","startTime":1872.28,"endTime":1876.84,"body":"Indeed, in this time of"},{"speaker":"YS Chi","startTime":1872.28,"endTime":1876.84,"body":"transition, in how we think"},{"speaker":"YS Chi","startTime":1876.84,"endTime":1880.95,"body":"about the environment, as we"},{"speaker":"YS Chi","startTime":1876.84,"endTime":1880.95,"body":"have seen, also in the result of"},{"speaker":"YS Chi","startTime":1880.95,"endTime":1885.42,"body":"last week's US election, I think"},{"speaker":"YS Chi","startTime":1880.95,"endTime":1885.42,"body":"it becomes even more important"},{"speaker":"YS Chi","startTime":1885.75,"endTime":1891.39,"body":"that companies like RELX, and"},{"speaker":"YS Chi","startTime":1885.75,"endTime":1891.39,"body":"the divisions ICIS and Cirium,"},{"speaker":"YS Chi","startTime":1891.78,"endTime":1896.19,"body":"have to play a bigger role and"},{"speaker":"YS Chi","startTime":1891.78,"endTime":1896.19,"body":"bigger voice, to help lead the"},{"speaker":"YS Chi","startTime":1896.19,"endTime":1897.42,"body":"industry in the right direction."},{"speaker":"Dean Curtis","startTime":1897.42,"endTime":1900.42,"body":"Absolutely, it's a"},{"speaker":"Dean Curtis","startTime":1897.42,"endTime":1900.42,"body":"once in three or four generation"},{"speaker":"Dean Curtis","startTime":1900.45,"endTime":1904.74,"body":"opportunity to achieve a step"},{"speaker":"Dean Curtis","startTime":1900.45,"endTime":1904.74,"body":"change in that and, and I think"},{"speaker":"Dean Curtis","startTime":1904.74,"endTime":1907.83,"body":"everybody on the planet today"},{"speaker":"Dean Curtis","startTime":1904.74,"endTime":1907.83,"body":"clearly has a responsibility in"},{"speaker":"Dean Curtis","startTime":1907.83,"endTime":1908.04,"body":"that."},{"speaker":"YS Chi","startTime":1908.61,"endTime":1913.35,"body":"Exactly. I cannot leave"},{"speaker":"YS Chi","startTime":1908.61,"endTime":1913.35,"body":"this conversation with you"},{"speaker":"YS Chi","startTime":1913.38,"endTime":1917.01,"body":"without touching on something"},{"speaker":"YS Chi","startTime":1913.38,"endTime":1917.01,"body":"that is particularly meaningful"},{"speaker":"YS Chi","startTime":1917.01,"endTime":1920.49,"body":"to you, as you and I sit down"},{"speaker":"YS Chi","startTime":1917.01,"endTime":1920.49,"body":"from time to time to just catch"},{"speaker":"YS Chi","startTime":1920.49,"endTime":1923.34,"body":"up with each other. And that is"},{"speaker":"YS Chi","startTime":1920.49,"endTime":1923.34,"body":"about culture, which you"},{"speaker":"YS Chi","startTime":1923.34,"endTime":1929.4,"body":"mentioned before, and people."},{"speaker":"YS Chi","startTime":1923.34,"endTime":1929.4,"body":"You are someone who really"},{"speaker":"YS Chi","startTime":1929.58,"endTime":1933.96,"body":"focuses on putting together the"},{"speaker":"YS Chi","startTime":1929.58,"endTime":1933.96,"body":"so called an all star team, but"},{"speaker":"YS Chi","startTime":1933.96,"endTime":1942.09,"body":"also one that really focuses on"},{"speaker":"YS Chi","startTime":1933.96,"endTime":1942.09,"body":"people aligning, right? Where"},{"speaker":"YS Chi","startTime":1942.09,"endTime":1947.25,"body":"have you learned those lessons"},{"speaker":"YS Chi","startTime":1942.09,"endTime":1947.25,"body":"on your skin, and that not by"},{"speaker":"YS Chi","startTime":1947.25,"endTime":1950.52,"body":"books, but you know, by really"},{"speaker":"YS Chi","startTime":1947.25,"endTime":1950.52,"body":"living through it, I'd like to"},{"speaker":"YS Chi","startTime":1950.52,"endTime":1953.52,"body":"hear if there was a point in"},{"speaker":"YS Chi","startTime":1950.52,"endTime":1953.52,"body":"your life where that really came"},{"speaker":"YS Chi","startTime":1953.52,"endTime":1954.21,"body":"and hit you."},{"speaker":"Dean Curtis","startTime":1955.65,"endTime":1962.28,"body":"Oh, I don't think"},{"speaker":"Dean Curtis","startTime":1955.65,"endTime":1962.28,"body":"that there was necessarily a"},{"speaker":"Dean Curtis","startTime":1962.28,"endTime":1966.96,"body":"defining moment, YS but I"},{"speaker":"Dean Curtis","startTime":1962.28,"endTime":1966.96,"body":"couldn't agree more on culture."},{"speaker":"Dean Curtis","startTime":1967.05,"endTime":1972.39,"body":"And what I mean by that is if I"},{"speaker":"Dean Curtis","startTime":1967.05,"endTime":1972.39,"body":"take the very definition of"},{"speaker":"Dean Curtis","startTime":1972.39,"endTime":1977.91,"body":"personal performance, first of"},{"speaker":"Dean Curtis","startTime":1972.39,"endTime":1977.91,"body":"all, when we think of our"},{"speaker":"Dean Curtis","startTime":1977.91,"endTime":1981.6,"body":"favourite sports person or"},{"speaker":"Dean Curtis","startTime":1977.91,"endTime":1981.6,"body":"whatever, you think of the"},{"speaker":"Dean Curtis","startTime":1981.6,"endTime":1987.6,"body":"defining moment, the big hit the"},{"speaker":"Dean Curtis","startTime":1981.6,"endTime":1987.6,"body":"kick the moment of glory,"},{"speaker":"Dean Curtis","startTime":1987.6,"endTime":1992.73,"body":"crossing the finish line. And"},{"speaker":"Dean Curtis","startTime":1987.6,"endTime":1992.73,"body":"that's what everybody knows that"},{"speaker":"Dean Curtis","startTime":1993.18,"endTime":1997.47,"body":"particular individual or team"},{"speaker":"Dean Curtis","startTime":1993.18,"endTime":1997.47,"body":"for, and but quite often, it's"},{"speaker":"Dean Curtis","startTime":1997.47,"endTime":2002.09,"body":"not that has achieved it. That's"},{"speaker":"Dean Curtis","startTime":1997.47,"endTime":2002.09,"body":"the outcome again. The result,"},{"speaker":"Dean Curtis","startTime":2002.48,"endTime":2006.29,"body":"it's the performance before that"},{"speaker":"Dean Curtis","startTime":2002.48,"endTime":2006.29,"body":"it's the the days on the on the"},{"speaker":"Dean Curtis","startTime":2006.29,"endTime":2010.37,"body":"rainy training field where that"},{"speaker":"Dean Curtis","startTime":2006.29,"endTime":2010.37,"body":"begins to happen. And there"},{"speaker":"Dean Curtis","startTime":2010.37,"endTime":2013.31,"body":"hasn't been a defining moment."},{"speaker":"Dean Curtis","startTime":2010.37,"endTime":2013.31,"body":"But what I do believe is that a"},{"speaker":"Dean Curtis","startTime":2013.31,"endTime":2016.4,"body":"culture defines every business"},{"speaker":"Dean Curtis","startTime":2013.31,"endTime":2016.4,"body":"and I've been in businesses with"},{"speaker":"Dean Curtis","startTime":2016.4,"endTime":2019.97,"body":"great talent, but they haven't"},{"speaker":"Dean Curtis","startTime":2016.4,"endTime":2019.97,"body":"been a world class team. You"},{"speaker":"Dean Curtis","startTime":2019.97,"endTime":2022.61,"body":"know, we have world class teams"},{"speaker":"Dean Curtis","startTime":2019.97,"endTime":2022.61,"body":"here who take a long term"},{"speaker":"Dean Curtis","startTime":2022.61,"endTime":2026.96,"body":"approach and focus on doing some"},{"speaker":"Dean Curtis","startTime":2022.61,"endTime":2026.96,"body":"pretty amazing things for our"},{"speaker":"Dean Curtis","startTime":2026.96,"endTime":2032.33,"body":"world in the right way. And when"},{"speaker":"Dean Curtis","startTime":2026.96,"endTime":2032.33,"body":"you have that deep sense of"},{"speaker":"Dean Curtis","startTime":2032.33,"endTime":2036.05,"body":"purpose, and you're very, very"},{"speaker":"Dean Curtis","startTime":2032.33,"endTime":2036.05,"body":"clear of what you stand for, and"},{"speaker":"Dean Curtis","startTime":2036.05,"endTime":2040.73,"body":"your reason for being that"},{"speaker":"Dean Curtis","startTime":2036.05,"endTime":2040.73,"body":"creates a level of motivation,"},{"speaker":"Dean Curtis","startTime":2041.18,"endTime":2047.51,"body":"that is unparalleled. And then"},{"speaker":"Dean Curtis","startTime":2041.18,"endTime":2047.51,"body":"when you get to that point, and"},{"speaker":"Dean Curtis","startTime":2047.51,"endTime":2050.63,"body":"people are connected by that"},{"speaker":"Dean Curtis","startTime":2047.51,"endTime":2050.63,"body":"vision and driven by the passion"},{"speaker":"Dean Curtis","startTime":2050.63,"endTime":2055.13,"body":"of the purpose, if as a leader,"},{"speaker":"Dean Curtis","startTime":2050.63,"endTime":2055.13,"body":"you can then provide a high"},{"speaker":"Dean Curtis","startTime":2055.13,"endTime":2058.97,"body":"degree of clarity about the how"},{"speaker":"Dean Curtis","startTime":2055.13,"endTime":2058.97,"body":"their role contributes to the"},{"speaker":"Dean Curtis","startTime":2058.97,"endTime":2062.3,"body":"outcome. Each team member"},{"speaker":"Dean Curtis","startTime":2058.97,"endTime":2062.3,"body":"contributes to the outcome but"},{"speaker":"Dean Curtis","startTime":2062.3,"endTime":2067.7,"body":"also interacts with each other."},{"speaker":"Dean Curtis","startTime":2062.3,"endTime":2067.7,"body":"And then most importantly, the"},{"speaker":"Dean Curtis","startTime":2067.7,"endTime":2071.18,"body":"customer value it provides, then"},{"speaker":"Dean Curtis","startTime":2067.7,"endTime":2071.18,"body":"you begin to get something"},{"speaker":"Dean Curtis","startTime":2071.18,"endTime":2075.86,"body":"really really special. And, RELX"},{"speaker":"Dean Curtis","startTime":2071.18,"endTime":2075.86,"body":"is a great example of that,"},{"speaker":"Dean Curtis","startTime":2075.86,"endTime":2078.68,"body":"right? If you look at our"},{"speaker":"Dean Curtis","startTime":2075.86,"endTime":2078.68,"body":"transition as a business from a"},{"speaker":"Dean Curtis","startTime":2078.68,"endTime":2081.11,"body":"publisher to a data and"},{"speaker":"Dean Curtis","startTime":2078.68,"endTime":2081.11,"body":"analytics, business and a"},{"speaker":"Dean Curtis","startTime":2081.11,"endTime":2083.93,"body":"provider of decision tools, it's"},{"speaker":"Dean Curtis","startTime":2081.11,"endTime":2083.93,"body":"one that everybody in the"},{"speaker":"Dean Curtis","startTime":2083.93,"endTime":2087.02,"body":"business can be proud of, in my"},{"speaker":"Dean Curtis","startTime":2083.93,"endTime":2087.02,"body":"opinion. You know, Cirium"},{"speaker":"Dean Curtis","startTime":2087.02,"endTime":2090.5,"body":"emerged from Flight"},{"speaker":"Dean Curtis","startTime":2087.02,"endTime":2090.5,"body":"International, a magazine set up"},{"speaker":"Dean Curtis","startTime":2090.5,"endTime":2096.89,"body":"in 1909 and ICIS from oil and"},{"speaker":"Dean Curtis","startTime":2090.5,"endTime":2096.89,"body":"paint and drug reporter in 1871."},{"speaker":"Dean Curtis","startTime":2097.7,"endTime":2101.93,"body":"And those businesses have"},{"speaker":"Dean Curtis","startTime":2097.7,"endTime":2101.93,"body":"continued to provide the insight"},{"speaker":"Dean Curtis","startTime":2101.93,"endTime":2107.87,"body":"their respective industries need"},{"speaker":"Dean Curtis","startTime":2101.93,"endTime":2107.87,"body":"to continue to be relevant and"},{"speaker":"Dean Curtis","startTime":2107.87,"endTime":2113.69,"body":"competitive for many decades,"},{"speaker":"Dean Curtis","startTime":2107.87,"endTime":2113.69,"body":"and we as an organisation have"},{"speaker":"Dean Curtis","startTime":2113.69,"endTime":2117.29,"body":"to change with that. And so"},{"speaker":"Dean Curtis","startTime":2113.69,"endTime":2117.29,"body":"we've done that, with that"},{"speaker":"Dean Curtis","startTime":2117.29,"endTime":2120.83,"body":"culture, we've been able to"},{"speaker":"Dean Curtis","startTime":2117.29,"endTime":2120.83,"body":"attract new talent, and to be"},{"speaker":"Dean Curtis","startTime":2120.83,"endTime":2124.28,"body":"part of the of the family, and"},{"speaker":"Dean Curtis","startTime":2120.83,"endTime":2124.28,"body":"particularly in areas like"},{"speaker":"Dean Curtis","startTime":2124.28,"endTime":2128.12,"body":"technology where our team has"},{"speaker":"Dean Curtis","startTime":2124.28,"endTime":2128.12,"body":"grown tenfold and analytics and"},{"speaker":"Dean Curtis","startTime":2128.12,"endTime":2131.72,"body":"other areas. And we've also got"},{"speaker":"Dean Curtis","startTime":2128.12,"endTime":2131.72,"body":"a large majority of our team"},{"speaker":"Dean Curtis","startTime":2131.72,"endTime":2136.76,"body":"that due to the individuals"},{"speaker":"Dean Curtis","startTime":2131.72,"endTime":2136.76,"body":"themselves and the culture that"},{"speaker":"Dean Curtis","startTime":2137.45,"endTime":2140.69,"body":"the organisation has, they've"},{"speaker":"Dean Curtis","startTime":2137.45,"endTime":2140.69,"body":"travelled that journey and"},{"speaker":"Dean Curtis","startTime":2140.69,"endTime":2145.13,"body":"developed their own personal"},{"speaker":"Dean Curtis","startTime":2140.69,"endTime":2145.13,"body":"performance over that period of"},{"speaker":"Dean Curtis","startTime":2145.13,"endTime":2148.76,"body":"time at all. So, you know, for"},{"speaker":"Dean Curtis","startTime":2145.13,"endTime":2148.76,"body":"me, it's that is the fundamental"},{"speaker":"Dean Curtis","startTime":2148.76,"endTime":2149.69,"body":"differentiator."},{"speaker":"YS Chi","startTime":2149.99,"endTime":2154.1,"body":"I agree with you on"},{"speaker":"YS Chi","startTime":2149.99,"endTime":2154.1,"body":"that. I hope that our customers"},{"speaker":"YS Chi","startTime":2154.1,"endTime":2160.43,"body":"and our business partners do see"},{"speaker":"YS Chi","startTime":2154.1,"endTime":2160.43,"body":"Cirium and ICIS as a leading"},{"speaker":"YS Chi","startTime":2160.43,"endTime":2164.3,"body":"role model when it comes to the"},{"speaker":"YS Chi","startTime":2160.43,"endTime":2164.3,"body":"these cultural issues - a"},{"speaker":"YS Chi","startTime":2164.3,"endTime":2169.1,"body":"culture that, as you said,"},{"speaker":"YS Chi","startTime":2164.3,"endTime":2169.1,"body":"respects psychological safety,"},{"speaker":"YS Chi","startTime":2169.13,"endTime":2175.43,"body":"right? Where there is no"},{"speaker":"YS Chi","startTime":2169.13,"endTime":2175.43,"body":"intended or unintended silent or"},{"speaker":"YS Chi","startTime":2175.43,"endTime":2183.29,"body":"invisible exclusion, where"},{"speaker":"YS Chi","startTime":2175.43,"endTime":2183.29,"body":"inclusion is natural. I want to"},{"speaker":"YS Chi","startTime":2183.29,"endTime":2189.83,"body":"also touch on something light."},{"speaker":"YS Chi","startTime":2183.29,"endTime":2189.83,"body":"When this is, you know, somewhat"},{"speaker":"YS Chi","startTime":2189.86,"endTime":2193.46,"body":"I say there's no point in time"},{"speaker":"YS Chi","startTime":2189.86,"endTime":2193.46,"body":"when it's over. But when we are"},{"speaker":"YS Chi","startTime":2193.46,"endTime":2199.76,"body":"able to reassemble in physical"},{"speaker":"YS Chi","startTime":2193.46,"endTime":2199.76,"body":"proximity, what do you look"},{"speaker":"YS Chi","startTime":2199.76,"endTime":2200.84,"body":"forward to the most?"},{"speaker":"Dean Curtis","startTime":2201.35,"endTime":2206.36,"body":"It's exactly that"},{"speaker":"Dean Curtis","startTime":2201.35,"endTime":2206.36,"body":"it's, you know I think I've"},{"speaker":"Dean Curtis","startTime":2206.36,"endTime":2209.36,"body":"filmed something like 11 videos"},{"speaker":"Dean Curtis","startTime":2206.36,"endTime":2209.36,"body":"this morning, I try and save"},{"speaker":"Dean Curtis","startTime":2209.36,"endTime":2213.98,"body":"them up for for one particular"},{"speaker":"Dean Curtis","startTime":2209.36,"endTime":2213.98,"body":"day. And being in a room with"},{"speaker":"Dean Curtis","startTime":2213.98,"endTime":2218.3,"body":"people, I even introverts, I've"},{"speaker":"Dean Curtis","startTime":2213.98,"endTime":2218.3,"body":"spoken to self confessed"},{"speaker":"Dean Curtis","startTime":2218.33,"endTime":2221.18,"body":"introverts during this, and"},{"speaker":"Dean Curtis","startTime":2218.33,"endTime":2221.18,"body":"they've struggled with the lack"},{"speaker":"Dean Curtis","startTime":2221.18,"endTime":2224.99,"body":"of interaction and personal"},{"speaker":"Dean Curtis","startTime":2221.18,"endTime":2224.99,"body":"connection, being in a room with"},{"speaker":"Dean Curtis","startTime":2224.99,"endTime":2231.74,"body":"people is something that I hope"},{"speaker":"Dean Curtis","startTime":2224.99,"endTime":2231.74,"body":"everybody will value more after"},{"speaker":"Dean Curtis","startTime":2231.74,"endTime":2237.11,"body":"this. And rightly so. So you"},{"speaker":"Dean Curtis","startTime":2231.74,"endTime":2237.11,"body":"know, being together with teams"},{"speaker":"Dean Curtis","startTime":2237.11,"endTime":2243.95,"body":"with customers, and truly"},{"speaker":"Dean Curtis","startTime":2237.11,"endTime":2243.95,"body":"looking at people in the whites"},{"speaker":"Dean Curtis","startTime":2243.95,"endTime":2248.15,"body":"of their eyes is something that"},{"speaker":"Dean Curtis","startTime":2243.95,"endTime":2248.15,"body":"I think is, is hugely important."},{"speaker":"Dean Curtis","startTime":2248.15,"endTime":2253.82,"body":"And it's like, you know, it's a,"},{"speaker":"Dean Curtis","startTime":2248.15,"endTime":2253.82,"body":"it's a basic human need, I would"},{"speaker":"Dean Curtis","startTime":2253.82,"endTime":2257.06,"body":"say, and for me, probably more"},{"speaker":"Dean Curtis","startTime":2253.82,"endTime":2257.06,"body":"so than others. So I'm really"},{"speaker":"Dean Curtis","startTime":2257.06,"endTime":2259.49,"body":"looking forward to that. And I"},{"speaker":"Dean Curtis","startTime":2257.06,"endTime":2259.49,"body":"think we've got a good"},{"speaker":"Dean Curtis","startTime":2259.49,"endTime":2264.68,"body":"opportunity YS in terms of it"},{"speaker":"Dean Curtis","startTime":2259.49,"endTime":2264.68,"body":"would be a real shame that we've"},{"speaker":"Dean Curtis","startTime":2264.68,"endTime":2270.59,"body":"gone through a lot of pain"},{"speaker":"Dean Curtis","startTime":2264.68,"endTime":2270.59,"body":"across the globe, over the last"},{"speaker":"Dean Curtis","startTime":2271.64,"endTime":2275.6,"body":"year. And it would be a real"},{"speaker":"Dean Curtis","startTime":2271.64,"endTime":2275.6,"body":"shame if we didn't take the"},{"speaker":"Dean Curtis","startTime":2275.6,"endTime":2279.62,"body":"lessons from that to make"},{"speaker":"Dean Curtis","startTime":2275.6,"endTime":2279.62,"body":"ourselves better. And so to some"},{"speaker":"Dean Curtis","startTime":2279.62,"endTime":2283.7,"body":"degree, whilst we long for the"},{"speaker":"Dean Curtis","startTime":2279.62,"endTime":2283.7,"body":"past, it would be a real shame"},{"speaker":"Dean Curtis","startTime":2283.7,"endTime":2287.78,"body":"in some areas to go back to the"},{"speaker":"Dean Curtis","startTime":2283.7,"endTime":2287.78,"body":"way things used to be given the"},{"speaker":"Dean Curtis","startTime":2287.78,"endTime":2293.99,"body":"learnings that we've had. And I"},{"speaker":"Dean Curtis","startTime":2287.78,"endTime":2293.99,"body":"hope that humankind comes out of"},{"speaker":"Dean Curtis","startTime":2293.99,"endTime":2299.51,"body":"it more positively as it has"},{"speaker":"Dean Curtis","startTime":2293.99,"endTime":2299.51,"body":"done over generations. And we"},{"speaker":"Dean Curtis","startTime":2299.51,"endTime":2303.53,"body":"can define a new, better future"},{"speaker":"Dean Curtis","startTime":2299.51,"endTime":2303.53,"body":"with things like sustainability"},{"speaker":"Dean Curtis","startTime":2303.53,"endTime":2305.39,"body":"and other things front and"},{"speaker":"Dean Curtis","startTime":2303.53,"endTime":2305.39,"body":"centre to that."},{"speaker":"YS Chi","startTime":2305.9,"endTime":2310.67,"body":"Exactly. And as a golf"},{"speaker":"YS Chi","startTime":2305.9,"endTime":2310.67,"body":"diehard, I would have to use a"},{"speaker":"YS Chi","startTime":2310.67,"endTime":2315.05,"body":"golf analogy again to say that"},{"speaker":"YS Chi","startTime":2310.67,"endTime":2315.05,"body":"sometimes when we don't play the"},{"speaker":"YS Chi","startTime":2315.05,"endTime":2317.99,"body":"game of golf for a while, some"},{"speaker":"YS Chi","startTime":2315.05,"endTime":2317.99,"body":"of our worst habits do"},{"speaker":"YS Chi","startTime":2317.99,"endTime":2323.51,"body":"disappear. And we have a clean"},{"speaker":"YS Chi","startTime":2317.99,"endTime":2323.51,"body":"start to a better swing, right."},{"speaker":"YS Chi","startTime":2324.32,"endTime":2329.24,"body":"So I hope that we do shed some"},{"speaker":"YS Chi","startTime":2324.32,"endTime":2329.24,"body":"of our bad habits when we are"},{"speaker":"YS Chi","startTime":2329.24,"endTime":2334.73,"body":"back to being able to be, you"},{"speaker":"YS Chi","startTime":2329.24,"endTime":2334.73,"body":"know, together. Dean, thank you"},{"speaker":"YS Chi","startTime":2334.73,"endTime":2338.03,"body":"so much for spending time with"},{"speaker":"YS Chi","startTime":2334.73,"endTime":2338.03,"body":"me today. And I hope that the"},{"speaker":"YS Chi","startTime":2338.03,"endTime":2342.32,"body":"audience will enjoy listening to"},{"speaker":"YS Chi","startTime":2338.03,"endTime":2342.32,"body":"you. Thank you also, for our"},{"speaker":"YS Chi","startTime":2342.32,"endTime":2345.89,"body":"listeners for tuning in. Don't"},{"speaker":"YS Chi","startTime":2342.32,"endTime":2345.89,"body":"forget to hit subscribe on your"},{"speaker":"YS Chi","startTime":2345.89,"endTime":2348.68,"body":"podcast app to get new episodes"},{"speaker":"YS Chi","startTime":2345.89,"endTime":2348.68,"body":"as soon as they're released."},{"speaker":"YS Chi","startTime":2349.49,"endTime":2351.77,"body":"Tune in next week for another"},{"speaker":"YS Chi","startTime":2349.49,"endTime":2351.77,"body":"episode of our unique"},{"speaker":"YS Chi","startTime":2351.77,"endTime":2355.22,"body":"contribution series. We'll be"},{"speaker":"YS Chi","startTime":2351.77,"endTime":2355.22,"body":"joined by Rhett Alden, who is"},{"speaker":"YS Chi","startTime":2355.22,"endTime":2358.61,"body":"the Chief Technology Officer for"},{"speaker":"YS Chi","startTime":2355.22,"endTime":2358.61,"body":"Health at Elsevier. In that"},{"speaker":"YS Chi","startTime":2358.61,"endTime":2361.4,"body":"episode, we'll look at"},{"speaker":"YS Chi","startTime":2358.61,"endTime":2361.4,"body":"healthcare and the ongoing work"},{"speaker":"YS Chi","startTime":2361.4,"endTime":2364.64,"body":"to create better clinical"},{"speaker":"YS Chi","startTime":2361.4,"endTime":2364.64,"body":"solution tools, a critical topic"},{"speaker":"YS Chi","startTime":2364.64,"endTime":2369.17,"body":"in the age of COVID for sure."},{"speaker":"YS Chi","startTime":2364.64,"endTime":2369.17,"body":"Thank you again, stay well and"},{"speaker":"YS Chi","startTime":2369.17,"endTime":2372.95,"body":"stay healthy. And the audience"},{"speaker":"YS Chi","startTime":2369.17,"endTime":2372.95,"body":"thanks for listening."}]}