{"version":"1.0.0","segments":[{"speaker":"YS Chi","startTime":0.78,"endTime":3.75,"body":"The Unique Contributions"},{"speaker":"YS Chi","startTime":0.78,"endTime":3.75,"body":"podcast is brought to you by"},{"speaker":"YS Chi","startTime":3.75,"endTime":7.56,"body":"RELX. Find out more about us by"},{"speaker":"YS Chi","startTime":3.75,"endTime":7.56,"body":"visiting RELX.com."},{"speaker":"Brian Brittain","startTime":13.29,"endTime":15.27,"body":"It doesn't"},{"speaker":"Brian Brittain","startTime":13.29,"endTime":15.27,"body":"matter who the visitor is, it"},{"speaker":"Brian Brittain","startTime":15.27,"endTime":18.63,"body":"doesn't matter who the exhibitor"},{"speaker":"Brian Brittain","startTime":15.27,"endTime":18.63,"body":"is. At some point during one of"},{"speaker":"Brian Brittain","startTime":18.63,"endTime":21.87,"body":"our events, you will be"},{"speaker":"Brian Brittain","startTime":18.63,"endTime":21.87,"body":"inspired, you will see something"},{"speaker":"Brian Brittain","startTime":21.87,"endTime":22.08,"body":"new."},{"speaker":"YS Chi","startTime":41.41,"endTime":43.96,"body":"Hello, and welcome to"},{"speaker":"YS Chi","startTime":41.41,"endTime":43.96,"body":"our second series of Unique"},{"speaker":"YS Chi","startTime":43.96,"endTime":48.25,"body":"Contributions, a RELX podcast"},{"speaker":"YS Chi","startTime":43.96,"endTime":48.25,"body":"where we bring you closer to"},{"speaker":"YS Chi","startTime":48.25,"endTime":50.86,"body":"some of the most interesting"},{"speaker":"YS Chi","startTime":48.25,"endTime":50.86,"body":"people from around our business."},{"speaker":"YS Chi","startTime":51.82,"endTime":54.85,"body":"Today I'm excited to be joined"},{"speaker":"YS Chi","startTime":51.82,"endTime":54.85,"body":"by Brian Brittain, who is the"},{"speaker":"YS Chi","startTime":54.85,"endTime":58.81,"body":"COO of Reed Exhibitions. As you"},{"speaker":"YS Chi","startTime":54.85,"endTime":58.81,"body":"may know, Reed Exhibitions is"},{"speaker":"YS Chi","startTime":58.81,"endTime":62.17,"body":"the world's leading events"},{"speaker":"YS Chi","startTime":58.81,"endTime":62.17,"body":"organiser, hosting hundreds of"},{"speaker":"YS Chi","startTime":62.17,"endTime":65.11,"body":"trade shows and conferences"},{"speaker":"YS Chi","startTime":62.17,"endTime":65.11,"body":"every year throughout the six"},{"speaker":"YS Chi","startTime":65.11,"endTime":69.49,"body":"continents. It goes without"},{"speaker":"YS Chi","startTime":65.11,"endTime":69.49,"body":"saying that the events industry"},{"speaker":"YS Chi","startTime":69.52,"endTime":72.46,"body":"has been placed under tremendous"},{"speaker":"YS Chi","startTime":69.52,"endTime":72.46,"body":"stress over the last year due to"},{"speaker":"YS Chi","startTime":72.46,"endTime":77.65,"body":"Covid-19. But sometimes crises"},{"speaker":"YS Chi","startTime":72.46,"endTime":77.65,"body":"creates opportunities. The"},{"speaker":"YS Chi","startTime":77.65,"endTime":80.29,"body":"industry's ability to adapt"},{"speaker":"YS Chi","startTime":77.65,"endTime":80.29,"body":"under intense pressure has"},{"speaker":"YS Chi","startTime":80.29,"endTime":83.8,"body":"created some of the most"},{"speaker":"YS Chi","startTime":80.29,"endTime":83.8,"body":"incredible innovations. In this"},{"speaker":"YS Chi","startTime":83.8,"endTime":87.52,"body":"episode, I'll be asking Brian"},{"speaker":"YS Chi","startTime":83.8,"endTime":87.52,"body":"what innovations he's most"},{"speaker":"YS Chi","startTime":87.52,"endTime":92.62,"body":"excited about and how technology"},{"speaker":"YS Chi","startTime":87.52,"endTime":92.62,"body":"is helping to build back better."},{"speaker":"YS Chi","startTime":93.31,"endTime":97.03,"body":"Brian, thanks for joining me"},{"speaker":"YS Chi","startTime":93.31,"endTime":97.03,"body":"today, it's great to have you."},{"speaker":"YS Chi","startTime":97.24,"endTime":100.15,"body":"Now, you're currently in the UK"},{"speaker":"YS Chi","startTime":97.24,"endTime":100.15,"body":"which is definitely showing"},{"speaker":"YS Chi","startTime":100.15,"endTime":102.85,"body":"positive signs of improvement,"},{"speaker":"YS Chi","startTime":100.15,"endTime":102.85,"body":"together with the spring"},{"speaker":"YS Chi","startTime":102.85,"endTime":107.08,"body":"weather. So on a personal level,"},{"speaker":"YS Chi","startTime":102.85,"endTime":107.08,"body":"how have things been for you"},{"speaker":"YS Chi","startTime":107.08,"endTime":109.03,"body":"over there during the last few"},{"speaker":"YS Chi","startTime":107.08,"endTime":109.03,"body":"months?"},{"speaker":"Brian Brittain","startTime":109.6,"endTime":114.16,"body":"Oh, thanks YS"},{"speaker":"Brian Brittain","startTime":109.6,"endTime":114.16,"body":"for having me. Wow, 2020."},{"speaker":"Brian Brittain","startTime":114.43,"endTime":119.38,"body":"Definitely would not recommend."},{"speaker":"Brian Brittain","startTime":114.43,"endTime":119.38,"body":"It'll get no stars. If you"},{"speaker":"Brian Brittain","startTime":119.56,"endTime":122.77,"body":"honestly need proof that time"},{"speaker":"Brian Brittain","startTime":119.56,"endTime":122.77,"body":"travel didn't exist, I'd say"},{"speaker":"Brian Brittain","startTime":122.77,"endTime":127.96,"body":"2020 was it. Surely someone"},{"speaker":"Brian Brittain","startTime":122.77,"endTime":127.96,"body":"would have warned us. Seriously"},{"speaker":"Brian Brittain","startTime":127.96,"endTime":131.05,"body":"though, this pandemic, it has"},{"speaker":"Brian Brittain","startTime":127.96,"endTime":131.05,"body":"been an eye opener of what could"},{"speaker":"Brian Brittain","startTime":131.05,"endTime":134.41,"body":"happen in our age of global"},{"speaker":"Brian Brittain","startTime":131.05,"endTime":134.41,"body":"travel. We've all experienced"},{"speaker":"Brian Brittain","startTime":134.41,"endTime":138.34,"body":"personal losses and change life"},{"speaker":"Brian Brittain","startTime":134.41,"endTime":138.34,"body":"plans. I firmly believe it's"},{"speaker":"Brian Brittain","startTime":138.34,"endTime":140.92,"body":"going take time for us to heal"},{"speaker":"Brian Brittain","startTime":138.34,"endTime":140.92,"body":"completely. But even with the"},{"speaker":"Brian Brittain","startTime":140.92,"endTime":144.19,"body":"negatives, there have been some"},{"speaker":"Brian Brittain","startTime":140.92,"endTime":144.19,"body":"good news out of this. If you"},{"speaker":"Brian Brittain","startTime":144.19,"endTime":146.56,"body":"think about it, the world's"},{"speaker":"Brian Brittain","startTime":144.19,"endTime":146.56,"body":"technology stack has held up"},{"speaker":"Brian Brittain","startTime":146.56,"endTime":149.41,"body":"amazingly well. It's enabled"},{"speaker":"Brian Brittain","startTime":146.56,"endTime":149.41,"body":"businesses to continue and"},{"speaker":"Brian Brittain","startTime":149.41,"endTime":152.83,"body":"families to stay connected. It"},{"speaker":"Brian Brittain","startTime":149.41,"endTime":152.83,"body":"wasn't that long ago, there were"},{"speaker":"Brian Brittain","startTime":152.83,"endTime":155.5,"body":"concerns with the internet"},{"speaker":"Brian Brittain","startTime":152.83,"endTime":155.5,"body":"itself would collapse just due"},{"speaker":"Brian Brittain","startTime":155.5,"endTime":159.67,"body":"to e-commerce. Think about what"},{"speaker":"Brian Brittain","startTime":155.5,"endTime":159.67,"body":"we're doing today. That's an"},{"speaker":"Brian Brittain","startTime":159.67,"endTime":164.71,"body":"amazing positive. For me"},{"speaker":"Brian Brittain","startTime":159.67,"endTime":164.71,"body":"personally, the extended family"},{"speaker":"Brian Brittain","startTime":165.07,"endTime":167.56,"body":"all over the United States,"},{"speaker":"Brian Brittain","startTime":165.07,"endTime":167.56,"body":"we've been able to stay very"},{"speaker":"Brian Brittain","startTime":167.56,"endTime":172.3,"body":"close. We took the tradition of"},{"speaker":"Brian Brittain","startTime":167.56,"endTime":172.3,"body":"the UK pub quiz and had weekly"},{"speaker":"Brian Brittain","startTime":172.3,"endTime":175.33,"body":"pub quizzes with everybody in"},{"speaker":"Brian Brittain","startTime":172.3,"endTime":175.33,"body":"the US, and it's been a lot of"},{"speaker":"Brian Brittain","startTime":175.33,"endTime":178.3,"body":"fun. It's not quite the same as"},{"speaker":"Brian Brittain","startTime":175.33,"endTime":178.3,"body":"a hug. But you know, it's better"},{"speaker":"Brian Brittain","startTime":178.3,"endTime":179.26,"body":"than just a letter."},{"speaker":"YS Chi","startTime":179.75,"endTime":182.39,"body":"That's right. That's"},{"speaker":"YS Chi","startTime":179.75,"endTime":182.39,"body":"right, and in the midst of all"},{"speaker":"YS Chi","startTime":182.39,"endTime":186.35,"body":"this, you recently changed jobs"},{"speaker":"YS Chi","startTime":182.39,"endTime":186.35,"body":"as well right? You moved from"},{"speaker":"YS Chi","startTime":186.35,"endTime":192.32,"body":"being CTO to COO at Reed"},{"speaker":"YS Chi","startTime":186.35,"endTime":192.32,"body":"Exhibitions. For this to happen"},{"speaker":"YS Chi","startTime":192.32,"endTime":196.19,"body":"during lockdown couldn't have"},{"speaker":"YS Chi","startTime":192.32,"endTime":196.19,"body":"been easy when you can't meet"},{"speaker":"YS Chi","startTime":196.19,"endTime":198.32,"body":"people face to face. So what was"},{"speaker":"YS Chi","startTime":196.19,"endTime":198.32,"body":"that like?"},{"speaker":"Brian Brittain","startTime":198.9,"endTime":201.99,"body":"You know YS, a"},{"speaker":"Brian Brittain","startTime":198.9,"endTime":201.99,"body":"lot of us are experiencing new"},{"speaker":"Brian Brittain","startTime":201.99,"endTime":206.13,"body":"jobs during the pandemic. If you"},{"speaker":"Brian Brittain","startTime":201.99,"endTime":206.13,"body":"imagine five years ago, you join"},{"speaker":"Brian Brittain","startTime":206.13,"endTime":209.43,"body":"a company via video conference"},{"speaker":"Brian Brittain","startTime":206.13,"endTime":209.43,"body":"interviews and receive a new"},{"speaker":"Brian Brittain","startTime":209.43,"endTime":213.06,"body":"laptop in the mail. People would"},{"speaker":"Brian Brittain","startTime":209.43,"endTime":213.06,"body":"think you're having a laugh, but"},{"speaker":"Brian Brittain","startTime":213.57,"endTime":218.73,"body":"YS, it is reality today, that is"},{"speaker":"Brian Brittain","startTime":213.57,"endTime":218.73,"body":"what we're experiencing. For me,"},{"speaker":"Brian Brittain","startTime":218.76,"endTime":222.18,"body":"this has come down to two"},{"speaker":"Brian Brittain","startTime":218.76,"endTime":222.18,"body":"things. Communication and team"},{"speaker":"Brian Brittain","startTime":222.18,"endTime":227.58,"body":"support. Communication is key"},{"speaker":"Brian Brittain","startTime":222.18,"endTime":227.58,"body":"when you can't be in the meeting"},{"speaker":"Brian Brittain","startTime":227.58,"endTime":230.16,"body":"room with folks, you can't have"},{"speaker":"Brian Brittain","startTime":227.58,"endTime":230.16,"body":"the quiet conversations, you"},{"speaker":"Brian Brittain","startTime":230.16,"endTime":233.37,"body":"can't read the body language."},{"speaker":"Brian Brittain","startTime":230.16,"endTime":233.37,"body":"You need to ensure your team and"},{"speaker":"Brian Brittain","startTime":233.37,"endTime":237.87,"body":"your peers are aligned to the"},{"speaker":"Brian Brittain","startTime":233.37,"endTime":237.87,"body":"desired direction, the outcomes"},{"speaker":"Brian Brittain","startTime":237.87,"endTime":242.01,"body":"that everyone is looking for."},{"speaker":"Brian Brittain","startTime":237.87,"endTime":242.01,"body":"Those quiet conversations are"},{"speaker":"Brian Brittain","startTime":242.01,"endTime":246.3,"body":"incredibly important."},{"speaker":"Brian Brittain","startTime":242.01,"endTime":246.3,"body":"Understanding, truly listening"},{"speaker":"Brian Brittain","startTime":246.45,"endTime":251.55,"body":"to what the other is saying will"},{"speaker":"Brian Brittain","startTime":246.45,"endTime":251.55,"body":"make it outrageously successful."},{"speaker":"Brian Brittain","startTime":252.33,"endTime":256.95,"body":"Drive by five minute video calls"},{"speaker":"Brian Brittain","startTime":252.33,"endTime":256.95,"body":"and virtual tea breaks. Those"},{"speaker":"Brian Brittain","startTime":256.95,"endTime":260.88,"body":"really do work and things that"},{"speaker":"Brian Brittain","startTime":256.95,"endTime":260.88,"body":"we've all used during the last"},{"speaker":"Brian Brittain","startTime":260.88,"endTime":264.63,"body":"little bit. But the other piece"},{"speaker":"Brian Brittain","startTime":260.88,"endTime":264.63,"body":"is team support. Having the"},{"speaker":"Brian Brittain","startTime":264.63,"endTime":268.17,"body":"support of your management team,"},{"speaker":"Brian Brittain","startTime":264.63,"endTime":268.17,"body":"your peers and your organisation"},{"speaker":"Brian Brittain","startTime":268.38,"endTime":273.09,"body":"is key. The team wants you to"},{"speaker":"Brian Brittain","startTime":268.38,"endTime":273.09,"body":"succeed. Your team wants to"},{"speaker":"Brian Brittain","startTime":273.09,"endTime":276.12,"body":"succeed. And quite frankly,"},{"speaker":"Brian Brittain","startTime":273.09,"endTime":276.12,"body":"without the support of the team,"},{"speaker":"Brian Brittain","startTime":276.27,"endTime":277.2,"body":"you won't succeed."},{"speaker":"YS Chi","startTime":277.48,"endTime":277.93,"body":"Right."},{"speaker":"Brian Brittain","startTime":278.38,"endTime":282.04,"body":"I'm incredibly"},{"speaker":"Brian Brittain","startTime":278.38,"endTime":282.04,"body":"thankful for my RX and RELX team"},{"speaker":"Brian Brittain","startTime":282.04,"endTime":285.16,"body":"members and the support they"},{"speaker":"Brian Brittain","startTime":282.04,"endTime":285.16,"body":"provide me. We are truly in this"},{"speaker":"Brian Brittain","startTime":285.16,"endTime":287.92,"body":"together. But the sense of"},{"speaker":"Brian Brittain","startTime":285.16,"endTime":287.92,"body":"teamwork does come through"},{"speaker":"Brian Brittain","startTime":287.92,"endTime":290.95,"body":"constantly. So is it easy to"},{"speaker":"Brian Brittain","startTime":287.92,"endTime":290.95,"body":"have a new job in a pandemic?"},{"speaker":"Brian Brittain","startTime":290.98,"endTime":293.95,"body":"Nope. Just adds a new layer to"},{"speaker":"Brian Brittain","startTime":290.98,"endTime":293.95,"body":"the challenge."},{"speaker":"YS Chi","startTime":294.99,"endTime":298.62,"body":"So you talked about"},{"speaker":"YS Chi","startTime":294.99,"endTime":298.62,"body":"listening. Do you think we as a"},{"speaker":"YS Chi","startTime":298.62,"endTime":303.72,"body":"group at RX and at RELX have"},{"speaker":"YS Chi","startTime":298.62,"endTime":303.72,"body":"become better listeners? Or do"},{"speaker":"YS Chi","startTime":303.72,"endTime":307.5,"body":"we have listening skills that we"},{"speaker":"YS Chi","startTime":303.72,"endTime":307.5,"body":"perhaps ignored in the past,"},{"speaker":"YS Chi","startTime":307.71,"endTime":308.91,"body":"more than we should have?"},{"speaker":"Brian Brittain","startTime":309.53,"endTime":311.9,"body":"I do think we"},{"speaker":"Brian Brittain","startTime":309.53,"endTime":311.9,"body":"all had great listening skills."},{"speaker":"Brian Brittain","startTime":312.41,"endTime":314.87,"body":"The difference is we would"},{"speaker":"Brian Brittain","startTime":312.41,"endTime":314.87,"body":"sometimes stare at our phones,"},{"speaker":"Brian Brittain","startTime":315.26,"endTime":318.56,"body":"right? We'd be in meetings, we'd"},{"speaker":"Brian Brittain","startTime":315.26,"endTime":318.56,"body":"sometimes be sending texts or be"},{"speaker":"Brian Brittain","startTime":318.56,"endTime":322.04,"body":"thinking about something else."},{"speaker":"Brian Brittain","startTime":318.56,"endTime":322.04,"body":"One of the things I've noticed"},{"speaker":"Brian Brittain","startTime":322.25,"endTime":326.63,"body":"with video conferencing,"},{"speaker":"Brian Brittain","startTime":322.25,"endTime":326.63,"body":"although fatigue can set in and"},{"speaker":"Brian Brittain","startTime":326.63,"endTime":333.44,"body":"does set in, it does provide an"},{"speaker":"Brian Brittain","startTime":326.63,"endTime":333.44,"body":"immediate face to face. Grab"},{"speaker":"Brian Brittain","startTime":333.44,"endTime":337.19,"body":"five minutes, listen to what the"},{"speaker":"Brian Brittain","startTime":333.44,"endTime":337.19,"body":"other person is really trying to"},{"speaker":"Brian Brittain","startTime":337.19,"endTime":340.37,"body":"say, follow up with more"},{"speaker":"Brian Brittain","startTime":337.19,"endTime":340.37,"body":"detailed questions. That is one"},{"speaker":"Brian Brittain","startTime":340.37,"endTime":342.89,"body":"of the nice side benefits that"},{"speaker":"Brian Brittain","startTime":340.37,"endTime":342.89,"body":"I'm seeing out of this."},{"speaker":"YS Chi","startTime":343.44,"endTime":346.29,"body":"Yeah, I found it"},{"speaker":"YS Chi","startTime":343.44,"endTime":346.29,"body":"challenging to distinguish"},{"speaker":"YS Chi","startTime":346.29,"endTime":350.58,"body":"between those what you call 'fly"},{"speaker":"YS Chi","startTime":346.29,"endTime":350.58,"body":"by five minute' meetings that I"},{"speaker":"YS Chi","startTime":350.58,"endTime":355.11,"body":"used to do in the corridor in"},{"speaker":"YS Chi","startTime":350.58,"endTime":355.11,"body":"person versus the substantive"},{"speaker":"YS Chi","startTime":355.35,"endTime":359.19,"body":"hour long conversations that"},{"speaker":"YS Chi","startTime":355.35,"endTime":359.19,"body":"really delve deeply into the"},{"speaker":"YS Chi","startTime":359.19,"endTime":363.21,"body":"topic we're discussing. That has"},{"speaker":"YS Chi","startTime":359.19,"endTime":363.21,"body":"been a challenge for me."},{"speaker":"Brian Brittain","startTime":363.81,"endTime":365.61,"body":"I think it's"},{"speaker":"Brian Brittain","startTime":363.81,"endTime":365.61,"body":"been a challenge for all of us."},{"speaker":"Brian Brittain","startTime":366.21,"endTime":370.2,"body":"Video conference fatigue is"},{"speaker":"Brian Brittain","startTime":366.21,"endTime":370.2,"body":"real. Being able to get everyone"},{"speaker":"Brian Brittain","startTime":370.2,"endTime":374.22,"body":"to focus, usually in smaller"},{"speaker":"Brian Brittain","startTime":370.2,"endTime":374.22,"body":"groups on a specific problem,"},{"speaker":"Brian Brittain","startTime":374.67,"endTime":378.51,"body":"does work. What I do think is"},{"speaker":"Brian Brittain","startTime":374.67,"endTime":378.51,"body":"going to be interesting as we"},{"speaker":"Brian Brittain","startTime":378.51,"endTime":382.26,"body":"all start to come back, and"},{"speaker":"Brian Brittain","startTime":378.51,"endTime":382.26,"body":"we're in this mix mode of people"},{"speaker":"Brian Brittain","startTime":382.26,"endTime":386.52,"body":"in the room, as well as people"},{"speaker":"Brian Brittain","startTime":382.26,"endTime":386.52,"body":"remotely attending. I think"},{"speaker":"Brian Brittain","startTime":386.52,"endTime":389.43,"body":"that's where the challenge will"},{"speaker":"Brian Brittain","startTime":386.52,"endTime":389.43,"body":"really start to raise its head."},{"speaker":"Brian Brittain","startTime":389.88,"endTime":393.51,"body":"Before pandemic most of us"},{"speaker":"Brian Brittain","startTime":389.88,"endTime":393.51,"body":"worked off of conference calls,"},{"speaker":"Brian Brittain","startTime":393.51,"endTime":393.84,"body":"right?"},{"speaker":"YS Chi","startTime":394.17,"endTime":394.53,"body":"Yeah."},{"speaker":"Brian Brittain","startTime":394.56,"endTime":397.32,"body":"We all know how"},{"speaker":"Brian Brittain","startTime":394.56,"endTime":397.32,"body":"difficult that was. Now that we"},{"speaker":"Brian Brittain","startTime":397.32,"endTime":400.8,"body":"have video, hopefully, that will"},{"speaker":"Brian Brittain","startTime":397.32,"endTime":400.8,"body":"be much more of an enabler. But"},{"speaker":"Brian Brittain","startTime":400.8,"endTime":402.42,"body":"we'll see when everybody gets"},{"speaker":"Brian Brittain","startTime":400.8,"endTime":402.42,"body":"back in the room."},{"speaker":"YS Chi","startTime":402.93,"endTime":406.29,"body":"And we hope that we"},{"speaker":"YS Chi","startTime":402.93,"endTime":406.29,"body":"adapt as well as we have the"},{"speaker":"YS Chi","startTime":406.29,"endTime":407.43,"body":"past 15 months."},{"speaker":"Brian Brittain","startTime":407.73,"endTime":408.48,"body":"Amen to that."},{"speaker":"YS Chi","startTime":408.63,"endTime":411.99,"body":"Yeah. So, you have an"},{"speaker":"YS Chi","startTime":408.63,"endTime":411.99,"body":"interesting background"},{"speaker":"YS Chi","startTime":411.99,"endTime":415.11,"body":"personally, particularly in"},{"speaker":"YS Chi","startTime":411.99,"endTime":415.11,"body":"terms of what you did in your"},{"speaker":"YS Chi","startTime":415.11,"endTime":419.76,"body":"university days. You studied on"},{"speaker":"YS Chi","startTime":415.11,"endTime":419.76,"body":"one end computer science, and on"},{"speaker":"YS Chi","startTime":419.76,"endTime":426.03,"body":"the other hand, history. Now"},{"speaker":"YS Chi","startTime":419.76,"endTime":426.03,"body":"these two seem quite apart and"},{"speaker":"YS Chi","startTime":426.15,"endTime":430.59,"body":"that has obviously had benefits"},{"speaker":"YS Chi","startTime":426.15,"endTime":430.59,"body":"for you. So can you tell us a"},{"speaker":"YS Chi","startTime":430.59,"endTime":435.33,"body":"little bit about going from that"},{"speaker":"YS Chi","startTime":430.59,"endTime":435.33,"body":"kind of split studies, to"},{"speaker":"YS Chi","startTime":435.39,"endTime":439.59,"body":"Telecom, then to FedEx, then"},{"speaker":"YS Chi","startTime":435.39,"endTime":439.59,"body":"with us?"},{"speaker":"Brian Brittain","startTime":439.93,"endTime":442.93,"body":"Yeah. History"},{"speaker":"Brian Brittain","startTime":439.93,"endTime":442.93,"body":"and computer science, not"},{"speaker":"Brian Brittain","startTime":442.93,"endTime":447.79,"body":"exactly a combo most people"},{"speaker":"Brian Brittain","startTime":442.93,"endTime":447.79,"body":"think of. But I started"},{"speaker":"Brian Brittain","startTime":448.51,"endTime":451.69,"body":"programming when I was nine. My"},{"speaker":"Brian Brittain","startTime":448.51,"endTime":451.69,"body":"family bought me for Christmas"},{"speaker":"Brian Brittain","startTime":451.69,"endTime":453.97,"body":"my very first computer. You"},{"speaker":"Brian Brittain","startTime":451.69,"endTime":453.97,"body":"remember those computers, the"},{"speaker":"Brian Brittain","startTime":453.97,"endTime":458.65,"body":"one's you used to plug into the"},{"speaker":"Brian Brittain","startTime":453.97,"endTime":458.65,"body":"TV. That's how I started. Mine"},{"speaker":"Brian Brittain","startTime":458.65,"endTime":462.31,"body":"was a RadioShack, if you"},{"speaker":"Brian Brittain","startTime":458.65,"endTime":462.31,"body":"remember that company."},{"speaker":"YS Chi","startTime":462.31,"endTime":463.18,"body":"Yeah, of course."},{"speaker":"Brian Brittain","startTime":462.87,"endTime":465.6,"body":"..colour"},{"speaker":"Brian Brittain","startTime":462.87,"endTime":465.6,"body":"computer. While I was learning"},{"speaker":"Brian Brittain","startTime":465.6,"endTime":468.45,"body":"programming, my grandfather"},{"speaker":"Brian Brittain","startTime":465.6,"endTime":468.45,"body":"taught me a great respect for"},{"speaker":"Brian Brittain","startTime":468.45,"endTime":472.23,"body":"history. How we all got here,"},{"speaker":"Brian Brittain","startTime":468.45,"endTime":472.23,"body":"why we are the way we are."},{"speaker":"Brian Brittain","startTime":472.68,"endTime":475.38,"body":"Comments that went far beyond"},{"speaker":"Brian Brittain","startTime":472.68,"endTime":475.38,"body":"just the dates you read in"},{"speaker":"Brian Brittain","startTime":475.38,"endTime":480.42,"body":"history book, and really drivin"},{"speaker":"Brian Brittain","startTime":475.38,"endTime":480.42,"body":"the point home that we do stan"},{"speaker":"Brian Brittain","startTime":480.42,"endTime":484.05,"body":"on the shoulder of giants. W"},{"speaker":"Brian Brittain","startTime":480.42,"endTime":484.05,"body":"have to remember that, and I ca"},{"speaker":"Brian Brittain","startTime":484.05,"endTime":487.59,"body":"remember Dr. Eugen Weber's"},{"speaker":"Brian Brittain","startTime":484.05,"endTime":487.59,"body":"history symposium that I had at"},{"speaker":"Brian Brittain","startTime":487.59,"endTime":492.87,"body":"UCLA. He really drove home the"},{"speaker":"Brian Brittain","startTime":487.59,"endTime":492.87,"body":"point that history is about cau"},{"speaker":"Brian Brittain","startTime":492.87,"endTime":496.02,"body":"e and effect. It's about pat"},{"speaker":"Brian Brittain","startTime":492.87,"endTime":496.02,"body":"erns. It's about the cyc"},{"speaker":"Brian Brittain","startTime":496.02,"endTime":500.79,"body":"ical nature of history. All of"},{"speaker":"Brian Brittain","startTime":496.02,"endTime":500.79,"body":"hese have direct direct cor"},{"speaker":"Brian Brittain","startTime":500.79,"endTime":503.94,"body":"elations with computer sci"},{"speaker":"Brian Brittain","startTime":500.79,"endTime":503.94,"body":"nce. One of the big items tha"},{"speaker":"Brian Brittain","startTime":503.94,"endTime":507.72,"body":"we do in that field is pat"},{"speaker":"Brian Brittain","startTime":503.94,"endTime":507.72,"body":"ern matching. We recognise the"},{"speaker":"Brian Brittain","startTime":507.72,"endTime":510.93,"body":"pattern, we understand how to"},{"speaker":"Brian Brittain","startTime":507.72,"endTime":510.93,"body":"reak the problems down. We hav"},{"speaker":"Brian Brittain","startTime":510.93,"endTime":515.94,"body":"seen it before, there will be"},{"speaker":"Brian Brittain","startTime":510.93,"endTime":515.94,"body":"ffects for choices we make in"},{"speaker":"Brian Brittain","startTime":515.94,"endTime":520.35,"body":"ur architecture. So history tau"},{"speaker":"Brian Brittain","startTime":515.94,"endTime":520.35,"body":"ht me how to communicate, how"},{"speaker":"Brian Brittain","startTime":520.38,"endTime":524.25,"body":"to write, and something I use"},{"speaker":"Brian Brittain","startTime":520.38,"endTime":524.25,"body":"every day. The pattern mat"},{"speaker":"Brian Brittain","startTime":524.25,"endTime":527.73,"body":"hing the cause and effect. Tha"},{"speaker":"Brian Brittain","startTime":524.25,"endTime":527.73,"body":"'s a combination that's work"},{"speaker":"Brian Brittain","startTime":527.79,"endTime":529.44,"body":"d well for me so far."},{"speaker":"YS Chi","startTime":538.48,"endTime":543.13,"body":"Now, you spent a decade"},{"speaker":"YS Chi","startTime":538.48,"endTime":543.13,"body":"at FedEx, one of the most well"},{"speaker":"YS Chi","startTime":543.13,"endTime":546.73,"body":"known brands in the world. I'm"},{"speaker":"YS Chi","startTime":543.13,"endTime":546.73,"body":"sure it's taught you numerous"},{"speaker":"YS Chi","startTime":546.73,"endTime":550.15,"body":"lessons about things like"},{"speaker":"YS Chi","startTime":546.73,"endTime":550.15,"body":"logistics and operations that we"},{"speaker":"YS Chi","startTime":550.15,"endTime":554.89,"body":"think of, global business. What"},{"speaker":"YS Chi","startTime":550.15,"endTime":554.89,"body":"learnings from FedEx were"},{"speaker":"YS Chi","startTime":554.89,"endTime":558.7,"body":"particularly useful or relevant"},{"speaker":"YS Chi","startTime":554.89,"endTime":558.7,"body":"to Reed Exhibitions?"},{"speaker":"Brian Brittain","startTime":559.89,"endTime":564.99,"body":"Yeah, if you"},{"speaker":"Brian Brittain","startTime":559.89,"endTime":564.99,"body":"look at my career history, it's"},{"speaker":"Brian Brittain","startTime":565.98,"endTime":570.03,"body":"a little different. It's a"},{"speaker":"Brian Brittain","startTime":565.98,"endTime":570.03,"body":"strange journey. It's US, UK,"},{"speaker":"Brian Brittain","startTime":570.39,"endTime":574.41,"body":"back to the US, back to the UK."},{"speaker":"Brian Brittain","startTime":570.39,"endTime":574.41,"body":"Telco, logistics and now the"},{"speaker":"Brian Brittain","startTime":574.41,"endTime":578.61,"body":"event industry, among others."},{"speaker":"Brian Brittain","startTime":574.41,"endTime":578.61,"body":"But there are some commonalities"},{"speaker":"Brian Brittain","startTime":578.61,"endTime":582.54,"body":"in these companies that are"},{"speaker":"Brian Brittain","startTime":578.61,"endTime":582.54,"body":"making them successful. The"},{"speaker":"Brian Brittain","startTime":582.54,"endTime":587.31,"body":"first one is, they're customer"},{"speaker":"Brian Brittain","startTime":582.54,"endTime":587.31,"body":"centric companies. In all cases,"},{"speaker":"Brian Brittain","startTime":587.31,"endTime":590.34,"body":"my team and I were given"},{"speaker":"Brian Brittain","startTime":587.31,"endTime":590.34,"body":"incredibly difficult global"},{"speaker":"Brian Brittain","startTime":590.37,"endTime":595.44,"body":"customer problems to solve. It's"},{"speaker":"Brian Brittain","startTime":590.37,"endTime":595.44,"body":"that old adage, and it holds so"},{"speaker":"Brian Brittain","startTime":595.44,"endTime":598.41,"body":"true, you have to fall in love"},{"speaker":"Brian Brittain","startTime":595.44,"endTime":598.41,"body":"with the problem, not the"},{"speaker":"Brian Brittain","startTime":598.41,"endTime":602.28,"body":"solution. You also need to"},{"speaker":"Brian Brittain","startTime":598.41,"endTime":602.28,"body":"measure the outcomes to ensure"},{"speaker":"Brian Brittain","startTime":602.28,"endTime":606.03,"body":"you actually solve the problem,"},{"speaker":"Brian Brittain","startTime":602.28,"endTime":606.03,"body":"and it's true at RX as well."},{"speaker":"Brian Brittain","startTime":606.45,"endTime":609.78,"body":"We're completing our global back"},{"speaker":"Brian Brittain","startTime":606.45,"endTime":609.78,"body":"office transformation, that's"},{"speaker":"Brian Brittain","startTime":609.78,"endTime":614.13,"body":"sales, marketing and finance"},{"speaker":"Brian Brittain","startTime":609.78,"endTime":614.13,"body":"globally. At the exact same time"},{"speaker":"Brian Brittain","startTime":614.13,"endTime":617.19,"body":"we're building and enhancing our"},{"speaker":"Brian Brittain","startTime":614.13,"endTime":617.19,"body":"digital products and solutions"},{"speaker":"Brian Brittain","startTime":617.46,"endTime":621.15,"body":"to help solve our customers need"},{"speaker":"Brian Brittain","startTime":617.46,"endTime":621.15,"body":"to build their businesses."},{"speaker":"Brian Brittain","startTime":622.17,"endTime":625.47,"body":"There's another thing that the"},{"speaker":"Brian Brittain","startTime":622.17,"endTime":625.47,"body":"companies have in common, and"},{"speaker":"Brian Brittain","startTime":625.47,"endTime":630.15,"body":"that's cybersecurity. All of the"},{"speaker":"Brian Brittain","startTime":625.47,"endTime":630.15,"body":"threats are top of mind to"},{"speaker":"Brian Brittain","startTime":630.15,"endTime":635.25,"body":"protect our company and our"},{"speaker":"Brian Brittain","startTime":630.15,"endTime":635.25,"body":"customers. Our RELX security and"},{"speaker":"Brian Brittain","startTime":635.25,"endTime":638.16,"body":"technology groups are proactive"},{"speaker":"Brian Brittain","startTime":635.25,"endTime":638.16,"body":"in our threat analysis and we're"},{"speaker":"Brian Brittain","startTime":638.16,"endTime":643.11,"body":"reducing risk as much as we"},{"speaker":"Brian Brittain","startTime":638.16,"endTime":643.11,"body":"possibly can. And then finally,"},{"speaker":"Brian Brittain","startTime":643.38,"endTime":647.34,"body":"all three companies that you"},{"speaker":"Brian Brittain","startTime":643.38,"endTime":647.34,"body":"called out, the Telco, FedEx,"},{"speaker":"Brian Brittain","startTime":647.34,"endTime":653.01,"body":"which is a brilliant company,"},{"speaker":"Brian Brittain","startTime":647.34,"endTime":653.01,"body":"and Rx and RELX. They have great"},{"speaker":"Brian Brittain","startTime":653.01,"endTime":657.3,"body":"leaders and mentors. I've"},{"speaker":"Brian Brittain","startTime":653.01,"endTime":657.3,"body":"personally benefited hugely"},{"speaker":"Brian Brittain","startTime":657.48,"endTime":661.23,"body":"through quiet and sometimes not"},{"speaker":"Brian Brittain","startTime":657.48,"endTime":661.23,"body":"so quiet guidance I've received"},{"speaker":"Brian Brittain","startTime":661.23,"endTime":666.9,"body":"in my career. RELX and RX have"},{"speaker":"Brian Brittain","startTime":661.23,"endTime":666.9,"body":"brilliant mentoring, inclusion"},{"speaker":"Brian Brittain","startTime":666.9,"endTime":669.72,"body":"and women and tech programmes"},{"speaker":"Brian Brittain","startTime":666.9,"endTime":669.72,"body":"that are building that next"},{"speaker":"Brian Brittain","startTime":669.72,"endTime":673.02,"body":"generation leaders. So it's the"},{"speaker":"Brian Brittain","startTime":669.72,"endTime":673.02,"body":"customer, it's the"},{"speaker":"Brian Brittain","startTime":673.02,"endTime":675.96,"body":"transformation. It's the"},{"speaker":"Brian Brittain","startTime":673.02,"endTime":675.96,"body":"personal growth opportunities"},{"speaker":"Brian Brittain","startTime":675.96,"endTime":678.78,"body":"that link all of these"},{"speaker":"Brian Brittain","startTime":675.96,"endTime":678.78,"body":"experiences and these companies"},{"speaker":"Brian Brittain","startTime":678.78,"endTime":679.23,"body":"together."},{"speaker":"YS Chi","startTime":679.87,"endTime":683.56,"body":"Well, with that in mind,"},{"speaker":"YS Chi","startTime":679.87,"endTime":683.56,"body":"let's jump to the business"},{"speaker":"YS Chi","startTime":683.56,"endTime":689.44,"body":"itself. Now, I'm sure it goes"},{"speaker":"YS Chi","startTime":683.56,"endTime":689.44,"body":"without saying that the global"},{"speaker":"YS Chi","startTime":689.44,"endTime":692.95,"body":"pandemic has truly drastically"},{"speaker":"YS Chi","startTime":689.44,"endTime":692.95,"body":"impacted the events industry"},{"speaker":"YS Chi","startTime":692.95,"endTime":697.03,"body":"with so many shows pretty much"},{"speaker":"YS Chi","startTime":692.95,"endTime":697.03,"body":"unilaterally cancelled across"},{"speaker":"YS Chi","startTime":697.03,"endTime":701.77,"body":"the globe. So to start with, can"},{"speaker":"YS Chi","startTime":697.03,"endTime":701.77,"body":"you tell us some of the biggest"},{"speaker":"YS Chi","startTime":701.77,"endTime":705.28,"body":"challenges you and your"},{"speaker":"YS Chi","startTime":701.77,"endTime":705.28,"body":"colleagues have faced over the"},{"speaker":"YS Chi","startTime":705.28,"endTime":709.84,"body":"past year or so? And what are"},{"speaker":"YS Chi","startTime":705.28,"endTime":709.84,"body":"you doing to navigate through"},{"speaker":"YS Chi","startTime":709.84,"endTime":713.5,"body":"these most unexpected abrupt"},{"speaker":"YS Chi","startTime":709.84,"endTime":713.5,"body":"stoppage?"},{"speaker":"Brian Brittain","startTime":713.81,"endTime":717.26,"body":"Yeah, at some"},{"speaker":"Brian Brittain","startTime":713.81,"endTime":717.26,"body":"point in time somebody's going"},{"speaker":"Brian Brittain","startTime":717.26,"endTime":721.4,"body":"to write an amazing set of case"},{"speaker":"Brian Brittain","startTime":717.26,"endTime":721.4,"body":"studies and books about this,"},{"speaker":"Brian Brittain","startTime":721.94,"endTime":726.02,"body":"and it's not just RX, it's not"},{"speaker":"Brian Brittain","startTime":721.94,"endTime":726.02,"body":"just RELX. It's how the world"},{"speaker":"Brian Brittain","startTime":726.02,"endTime":730.04,"body":"has coped. But I can honestly"},{"speaker":"Brian Brittain","startTime":726.02,"endTime":730.04,"body":"say here at RX, the team"},{"speaker":"Brian Brittain","startTime":730.04,"endTime":733.19,"body":"immediately went after the"},{"speaker":"Brian Brittain","startTime":730.04,"endTime":733.19,"body":"challenge of digital only"},{"speaker":"Brian Brittain","startTime":733.19,"endTime":739.58,"body":"events, with creativity. Think"},{"speaker":"Brian Brittain","startTime":733.19,"endTime":739.58,"body":"about it, come March of 2020,"},{"speaker":"Brian Brittain","startTime":740.15,"endTime":744.26,"body":"all of our face to face events"},{"speaker":"Brian Brittain","startTime":740.15,"endTime":744.26,"body":"stopped, and they didn't really"},{"speaker":"Brian Brittain","startTime":744.26,"endTime":749.12,"body":"start up again into pockets"},{"speaker":"Brian Brittain","startTime":744.26,"endTime":749.12,"body":"until Q4 of 2020. That's six"},{"speaker":"Brian Brittain","startTime":749.12,"endTime":752.0,"body":"months with no events when we"},{"speaker":"Brian Brittain","startTime":749.12,"endTime":752.0,"body":"normally would be doing hundreds"},{"speaker":"Brian Brittain","startTime":752.0,"endTime":755.45,"body":"of them. But our teams"},{"speaker":"Brian Brittain","startTime":752.0,"endTime":755.45,"body":"immediately opened up"},{"speaker":"Brian Brittain","startTime":755.48,"endTime":760.07,"body":"conversations with our customers"},{"speaker":"Brian Brittain","startTime":755.48,"endTime":760.07,"body":"exactly, asking exactly what"},{"speaker":"Brian Brittain","startTime":760.07,"endTime":764.45,"body":"they needed to be successful."},{"speaker":"Brian Brittain","startTime":760.07,"endTime":764.45,"body":"Some common needs occurred out"},{"speaker":"Brian Brittain","startTime":764.45,"endTime":768.26,"body":"of our customer feedback."},{"speaker":"Brian Brittain","startTime":764.45,"endTime":768.26,"body":"Meetings with potential clients,"},{"speaker":"Brian Brittain","startTime":768.32,"endTime":770.72,"body":"the ability to showcase new"},{"speaker":"Brian Brittain","startTime":768.32,"endTime":770.72,"body":"products to the broader"},{"speaker":"Brian Brittain","startTime":770.75,"endTime":774.62,"body":"audiences, insights into market"},{"speaker":"Brian Brittain","startTime":770.75,"endTime":774.62,"body":"trends and thought leadership."},{"speaker":"Brian Brittain","startTime":775.31,"endTime":778.88,"body":"But the pandemic hit the events"},{"speaker":"Brian Brittain","startTime":775.31,"endTime":778.88,"body":"business in a different way as"},{"speaker":"Brian Brittain","startTime":778.88,"endTime":782.87,"body":"well, which was all of the"},{"speaker":"Brian Brittain","startTime":778.88,"endTime":782.87,"body":"companies that were associated"},{"speaker":"Brian Brittain","startTime":783.02,"endTime":786.56,"body":"with the event industry. So the"},{"speaker":"Brian Brittain","startTime":783.02,"endTime":786.56,"body":"venues, the restaurants, the"},{"speaker":"Brian Brittain","startTime":786.56,"endTime":791.33,"body":"hotel, think of the small stand"},{"speaker":"Brian Brittain","startTime":786.56,"endTime":791.33,"body":"building businesses. All of"},{"speaker":"Brian Brittain","startTime":791.33,"endTime":795.5,"body":"those were directly impacted."},{"speaker":"Brian Brittain","startTime":791.33,"endTime":795.5,"body":"There was though, something that"},{"speaker":"Brian Brittain","startTime":795.5,"endTime":799.31,"body":"happened in the events industry"},{"speaker":"Brian Brittain","startTime":795.5,"endTime":799.31,"body":"that I'm incredibly thankful"},{"speaker":"Brian Brittain","startTime":799.31,"endTime":805.88,"body":"for. 2020 really did kick the"},{"speaker":"Brian Brittain","startTime":799.31,"endTime":805.88,"body":"door down on digital products"},{"speaker":"Brian Brittain","startTime":805.97,"endTime":810.89,"body":"for the event businesses. The"},{"speaker":"Brian Brittain","startTime":805.97,"endTime":810.89,"body":"entire industry can see the"},{"speaker":"Brian Brittain","startTime":810.89,"endTime":814.25,"body":"potential digital technology and"},{"speaker":"Brian Brittain","startTime":810.89,"endTime":814.25,"body":"data to augment our face to face"},{"speaker":"Brian Brittain","startTime":814.25,"endTime":817.76,"body":"events. Think about remote"},{"speaker":"Brian Brittain","startTime":814.25,"endTime":817.76,"body":"networking, matchmaking, the"},{"speaker":"Brian Brittain","startTime":817.76,"endTime":821.12,"body":"ability to extend our customers"},{"speaker":"Brian Brittain","startTime":817.76,"endTime":821.12,"body":"reach as they expand their"},{"speaker":"Brian Brittain","startTime":821.18,"endTime":826.64,"body":"businesses into new markets."},{"speaker":"Brian Brittain","startTime":821.18,"endTime":826.64,"body":"Over 80% of our exhibitors and"},{"speaker":"Brian Brittain","startTime":826.64,"endTime":830.0,"body":"visitors YS, want to get back to"},{"speaker":"Brian Brittain","startTime":826.64,"endTime":830.0,"body":"face to face."},{"speaker":"YS Chi","startTime":830.39,"endTime":831.71,"body":"Oh, I bet they do."},{"speaker":"Brian Brittain","startTime":831.99,"endTime":834.06,"body":"Yep, we can see"},{"speaker":"Brian Brittain","startTime":831.99,"endTime":834.06,"body":"it in the data. We've been"},{"speaker":"Brian Brittain","startTime":834.21,"endTime":838.35,"body":"measuring this since May. So we"},{"speaker":"Brian Brittain","startTime":834.21,"endTime":838.35,"body":"know they want to get back. But"},{"speaker":"Brian Brittain","startTime":838.35,"endTime":844.05,"body":"there was a second part that was"},{"speaker":"Brian Brittain","startTime":838.35,"endTime":844.05,"body":"incredibly important. 35% see"},{"speaker":"Brian Brittain","startTime":844.05,"endTime":847.35,"body":"opportunities now in the digital"},{"speaker":"Brian Brittain","startTime":844.05,"endTime":847.35,"body":"products to expand our"},{"speaker":"Brian Brittain","startTime":847.35,"endTime":852.75,"body":"businesses. That's a huge change"},{"speaker":"Brian Brittain","startTime":847.35,"endTime":852.75,"body":"from pre-pandemic levels. And as"},{"speaker":"Brian Brittain","startTime":852.75,"endTime":855.66,"body":"you know, because we've had this"},{"speaker":"Brian Brittain","startTime":852.75,"endTime":855.66,"body":"conversation many times over the"},{"speaker":"Brian Brittain","startTime":855.66,"endTime":859.53,"body":"years, we've been working on our"},{"speaker":"Brian Brittain","startTime":855.66,"endTime":859.53,"body":"digital products since 2015. We"},{"speaker":"Brian Brittain","startTime":859.53,"endTime":862.47,"body":"had a number of digital products"},{"speaker":"Brian Brittain","startTime":859.53,"endTime":862.47,"body":"that were already in place and"},{"speaker":"Brian Brittain","startTime":862.47,"endTime":866.25,"body":"helping during the pandemic. And"},{"speaker":"Brian Brittain","startTime":862.47,"endTime":866.25,"body":"we had the support of RELX to"},{"speaker":"Brian Brittain","startTime":866.25,"endTime":871.05,"body":"trial new products and"},{"speaker":"Brian Brittain","startTime":866.25,"endTime":871.05,"body":"approaches. The concept of try,"},{"speaker":"Brian Brittain","startTime":871.68,"endTime":875.91,"body":"review the learnings, modify,"},{"speaker":"Brian Brittain","startTime":871.68,"endTime":875.91,"body":"trial again. Each time improving"},{"speaker":"Brian Brittain","startTime":875.91,"endTime":879.06,"body":"the outcomes for our customers."},{"speaker":"Brian Brittain","startTime":875.91,"endTime":879.06,"body":"That's core and how we do our"},{"speaker":"Brian Brittain","startTime":879.06,"endTime":882.63,"body":"digital products and when we"},{"speaker":"Brian Brittain","startTime":879.06,"endTime":882.63,"body":"talk about our scale of 100"},{"speaker":"Brian Brittain","startTime":882.63,"endTime":886.05,"body":"events globally. We have the"},{"speaker":"Brian Brittain","startTime":882.63,"endTime":886.05,"body":"opportunity to run massive"},{"speaker":"Brian Brittain","startTime":886.05,"endTime":888.93,"body":"amounts of trials, always"},{"speaker":"Brian Brittain","startTime":886.05,"endTime":888.93,"body":"looking for those improvements"},{"speaker":"Brian Brittain","startTime":888.93,"endTime":889.86,"body":"for our customers."},{"speaker":"YS Chi","startTime":890.34,"endTime":893.52,"body":"Speaking of that, can"},{"speaker":"YS Chi","startTime":890.34,"endTime":893.52,"body":"you tell me a little more for"},{"speaker":"YS Chi","startTime":893.52,"endTime":899.19,"body":"the audience about this concept"},{"speaker":"YS Chi","startTime":893.52,"endTime":899.19,"body":"of hybrid, right? And how you're"},{"speaker":"YS Chi","startTime":899.19,"endTime":904.95,"body":"piloting these different hybrid"},{"speaker":"YS Chi","startTime":899.19,"endTime":904.95,"body":"attempts between digital and in"},{"speaker":"YS Chi","startTime":904.95,"endTime":907.62,"body":"person for when we reconvene?"},{"speaker":"Brian Brittain","startTime":908.14,"endTime":912.52,"body":"Absolutely. So"},{"speaker":"Brian Brittain","startTime":908.14,"endTime":912.52,"body":"the hybrid event is something"},{"speaker":"Brian Brittain","startTime":912.52,"endTime":917.05,"body":"that the industry has kind of"},{"speaker":"Brian Brittain","startTime":912.52,"endTime":917.05,"body":"coined in order to explain"},{"speaker":"Brian Brittain","startTime":917.05,"endTime":922.0,"body":"what's currently going on, which"},{"speaker":"Brian Brittain","startTime":917.05,"endTime":922.0,"body":"from our perspective is a long"},{"speaker":"Brian Brittain","startTime":922.0,"endTime":925.66,"body":"time coming. We've been working"},{"speaker":"Brian Brittain","startTime":922.0,"endTime":925.66,"body":"at this for a while now. But"},{"speaker":"Brian Brittain","startTime":925.66,"endTime":929.32,"body":"imagine this as a hybrid of"},{"speaker":"Brian Brittain","startTime":925.66,"endTime":929.32,"body":"that. We're running our face to"},{"speaker":"Brian Brittain","startTime":929.32,"endTime":934.0,"body":"face events and you can't make"},{"speaker":"Brian Brittain","startTime":929.32,"endTime":934.0,"body":"it for whatever reason. You"},{"speaker":"Brian Brittain","startTime":934.0,"endTime":936.37,"body":"can't make it because of"},{"speaker":"Brian Brittain","startTime":934.0,"endTime":936.37,"body":"international travel, you can't"},{"speaker":"Brian Brittain","startTime":936.37,"endTime":939.4,"body":"make it because something has"},{"speaker":"Brian Brittain","startTime":936.37,"endTime":939.4,"body":"happened with your family."},{"speaker":"Brian Brittain","startTime":940.57,"endTime":943.27,"body":"Something's happened at the"},{"speaker":"Brian Brittain","startTime":940.57,"endTime":943.27,"body":"office, but you want to"},{"speaker":"Brian Brittain","startTime":943.27,"endTime":948.34,"body":"participate. So we've created a"},{"speaker":"Brian Brittain","startTime":943.27,"endTime":948.34,"body":"series of products, things like"},{"speaker":"Brian Brittain","startTime":948.34,"endTime":952.84,"body":"online product showcases which,"},{"speaker":"Brian Brittain","startTime":948.34,"endTime":952.84,"body":"quite frankly, before the"},{"speaker":"Brian Brittain","startTime":952.84,"endTime":956.2,"body":"pandemic most people didn't"},{"speaker":"Brian Brittain","startTime":952.84,"endTime":956.2,"body":"really see the point of. What"},{"speaker":"Brian Brittain","startTime":956.2,"endTime":960.16,"body":"these are is, you've created a"},{"speaker":"Brian Brittain","startTime":956.2,"endTime":960.16,"body":"new product, you want to get it"},{"speaker":"Brian Brittain","startTime":960.16,"endTime":963.46,"body":"out there, you want to get it"},{"speaker":"Brian Brittain","startTime":960.16,"endTime":963.46,"body":"out so the right buyers can see"},{"speaker":"Brian Brittain","startTime":963.46,"endTime":969.58,"body":"it. That one hour video that's"},{"speaker":"Brian Brittain","startTime":963.46,"endTime":969.58,"body":"very targeted, or a conference"},{"speaker":"Brian Brittain","startTime":969.58,"endTime":972.37,"body":"call that's very targeted to"},{"speaker":"Brian Brittain","startTime":969.58,"endTime":972.37,"body":"just those buyers that are kind"},{"speaker":"Brian Brittain","startTime":972.37,"endTime":977.02,"body":"of make a huge difference for"},{"speaker":"Brian Brittain","startTime":972.37,"endTime":977.02,"body":"you. That's massive for our"},{"speaker":"Brian Brittain","startTime":977.02,"endTime":981.37,"body":"customers and we're seeing NPS"},{"speaker":"Brian Brittain","startTime":977.02,"endTime":981.37,"body":"ratings in the high 60s. I mean,"},{"speaker":"Brian Brittain","startTime":981.64,"endTime":985.6,"body":"that's an example of taking a"},{"speaker":"Brian Brittain","startTime":981.64,"endTime":985.6,"body":"traditional face to face event"},{"speaker":"Brian Brittain","startTime":985.6,"endTime":989.11,"body":"and really adding new products."},{"speaker":"Brian Brittain","startTime":985.6,"endTime":989.11,"body":"But we've got some other ones"},{"speaker":"Brian Brittain","startTime":989.11,"endTime":991.99,"body":"that are coming down the path"},{"speaker":"Brian Brittain","startTime":989.11,"endTime":991.99,"body":"too that are making it much more"},{"speaker":"Brian Brittain","startTime":991.99,"endTime":995.35,"body":"of a hybrid event of face to"},{"speaker":"Brian Brittain","startTime":991.99,"endTime":995.35,"body":"face digital. Things like"},{"speaker":"Brian Brittain","startTime":995.35,"endTime":1000.0,"body":"customer communities. A group of"},{"speaker":"Brian Brittain","startTime":995.35,"endTime":1000.0,"body":"people rallied around a specific"},{"speaker":"Brian Brittain","startTime":1000.0,"endTime":1005.16,"body":"topic or interest, and target a"},{"speaker":"Brian Brittain","startTime":1000.0,"endTime":1005.16,"body":"small group of those individuals"},{"speaker":"Brian Brittain","startTime":1005.16,"endTime":1010.14,"body":"for a very targeted event that"},{"speaker":"Brian Brittain","startTime":1005.16,"endTime":1010.14,"body":"might be for a specific region."},{"speaker":"Brian Brittain","startTime":1010.17,"endTime":1014.34,"body":"Might be for a specific topic"},{"speaker":"Brian Brittain","startTime":1010.17,"endTime":1014.34,"body":"and run a very small micro event"},{"speaker":"Brian Brittain","startTime":1014.4,"endTime":1015.06,"body":"digitally."},{"speaker":"YS Chi","startTime":1015.77,"endTime":1018.74,"body":"Is this example of a"},{"speaker":"YS Chi","startTime":1015.77,"endTime":1018.74,"body":"year run engagement?"},{"speaker":"Brian Brittain","startTime":1019.17,"endTime":1021.0,"body":"Yes, that's"},{"speaker":"Brian Brittain","startTime":1019.17,"endTime":1021.0,"body":"exactly what it is. It's an"},{"speaker":"Brian Brittain","startTime":1021.0,"endTime":1023.22,"body":"example of year round"},{"speaker":"Brian Brittain","startTime":1021.0,"endTime":1023.22,"body":"engagement, and we call them"},{"speaker":"Brian Brittain","startTime":1023.22,"endTime":1028.74,"body":"communities. So there are big"},{"speaker":"Brian Brittain","startTime":1023.22,"endTime":1028.74,"body":"face to face events, which are"},{"speaker":"Brian Brittain","startTime":1028.74,"endTime":1031.74,"body":"hallmark and we believe those"},{"speaker":"Brian Brittain","startTime":1028.74,"endTime":1031.74,"body":"will be around for a very, very,"},{"speaker":"Brian Brittain","startTime":1031.74,"endTime":1036.81,"body":"very long time. But inbetween"},{"speaker":"Brian Brittain","startTime":1031.74,"endTime":1036.81,"body":"these annual events or biannual"},{"speaker":"Brian Brittain","startTime":1036.81,"endTime":1041.1,"body":"events, you can run targeted"},{"speaker":"Brian Brittain","startTime":1036.81,"endTime":1041.1,"body":"digital events that are"},{"speaker":"Brian Brittain","startTime":1041.13,"endTime":1045.72,"body":"extremely cost effective, that"},{"speaker":"Brian Brittain","startTime":1041.13,"endTime":1045.72,"body":"are very targeted, and can help"},{"speaker":"Brian Brittain","startTime":1045.72,"endTime":1049.08,"body":"our customers come back from the"},{"speaker":"Brian Brittain","startTime":1045.72,"endTime":1049.08,"body":"pandemic. It's absolutely"},{"speaker":"Brian Brittain","startTime":1049.08,"endTime":1049.98,"body":"brilliant to watch."},{"speaker":"YS Chi","startTime":1050.34,"endTime":1053.19,"body":"Right. So this is not"},{"speaker":"YS Chi","startTime":1050.34,"endTime":1053.19,"body":"about replacing but it is"},{"speaker":"YS Chi","startTime":1053.19,"endTime":1054.51,"body":"supplementing, right?"},{"speaker":"Brian Brittain","startTime":1054.54,"endTime":1055.59,"body":"Absolutely."},{"speaker":"YS Chi","startTime":1055.59,"endTime":1059.1,"body":"So I love calling the"},{"speaker":"YS Chi","startTime":1055.59,"endTime":1059.1,"body":"word that I have used now for"},{"speaker":"YS Chi","startTime":1059.1,"endTime":1063.63,"body":"about 20 years, and that's the"},{"speaker":"YS Chi","startTime":1059.1,"endTime":1063.63,"body":"word ambidexterity. So it sounds"},{"speaker":"YS Chi","startTime":1063.63,"endTime":1068.25,"body":"to me like RX is becoming truly"},{"speaker":"YS Chi","startTime":1063.63,"endTime":1068.25,"body":"ambidextrous because you're such"},{"speaker":"YS Chi","startTime":1068.28,"endTime":1072.33,"body":"experts over decades of doing"},{"speaker":"YS Chi","startTime":1068.28,"endTime":1072.33,"body":"face to face and now you're"},{"speaker":"YS Chi","startTime":1072.33,"endTime":1076.8,"body":"adding this digital capability."},{"speaker":"YS Chi","startTime":1072.33,"endTime":1076.8,"body":"Now becoming completely"},{"speaker":"YS Chi","startTime":1076.8,"endTime":1077.61,"body":"ambidextrous."},{"speaker":"Brian Brittain","startTime":1078.11,"endTime":1080.84,"body":"I think that's a"},{"speaker":"Brian Brittain","startTime":1078.11,"endTime":1080.84,"body":"brilliant way to describe it."},{"speaker":"Brian Brittain","startTime":1081.41,"endTime":1084.5,"body":"We've been talking about digital"},{"speaker":"Brian Brittain","startTime":1081.41,"endTime":1084.5,"body":"augmentation, we've been talking"},{"speaker":"Brian Brittain","startTime":1084.5,"endTime":1088.22,"body":"about hybrid, but it is about"},{"speaker":"Brian Brittain","startTime":1084.5,"endTime":1088.22,"body":"becoming ambidextrous, there is"},{"speaker":"Brian Brittain","startTime":1088.22,"endTime":1094.1,"body":"no doubt about it. I truly"},{"speaker":"Brian Brittain","startTime":1088.22,"endTime":1094.1,"body":"believe that digital will be a"},{"speaker":"Brian Brittain","startTime":1094.1,"endTime":1097.7,"body":"way to unlock new markets and"},{"speaker":"Brian Brittain","startTime":1094.1,"endTime":1097.7,"body":"new possibilities for our"},{"speaker":"Brian Brittain","startTime":1097.7,"endTime":1100.52,"body":"customers. There's no doubt in"},{"speaker":"Brian Brittain","startTime":1097.7,"endTime":1100.52,"body":"my mind. We can see it in the"},{"speaker":"Brian Brittain","startTime":1100.52,"endTime":1104.45,"body":"data, we can see it in the"},{"speaker":"Brian Brittain","startTime":1100.52,"endTime":1104.45,"body":"results. And as we become more"},{"speaker":"Brian Brittain","startTime":1104.48,"endTime":1109.73,"body":"ambidextrous, we will be able to"},{"speaker":"Brian Brittain","startTime":1104.48,"endTime":1109.73,"body":"create new products that run"},{"speaker":"Brian Brittain","startTime":1109.73,"endTime":1113.06,"body":"with our face to face events."},{"speaker":"Brian Brittain","startTime":1109.73,"endTime":1113.06,"body":"But the face to face events as"},{"speaker":"Brian Brittain","startTime":1113.06,"endTime":1117.62,"body":"the data continues to show is"},{"speaker":"Brian Brittain","startTime":1113.06,"endTime":1117.62,"body":"incredibly important. People"},{"speaker":"Brian Brittain","startTime":1117.62,"endTime":1122.27,"body":"need it. And our recent"},{"speaker":"Brian Brittain","startTime":1117.62,"endTime":1122.27,"body":"exhibitions that we've run in"},{"speaker":"Brian Brittain","startTime":1122.27,"endTime":1126.83,"body":"China and Japan are showing that"},{"speaker":"Brian Brittain","startTime":1122.27,"endTime":1126.83,"body":"folks are coming back in huge"},{"speaker":"Brian Brittain","startTime":1126.83,"endTime":1128.51,"body":"numbers, and it's been"},{"speaker":"Brian Brittain","startTime":1126.83,"endTime":1128.51,"body":"absolutely brilliant."},{"speaker":"YS Chi","startTime":1128.72,"endTime":1132.08,"body":"Yeah. You made a couple"},{"speaker":"YS Chi","startTime":1128.72,"endTime":1132.08,"body":"of points that you know people"},{"speaker":"YS Chi","startTime":1132.08,"endTime":1135.53,"body":"ignore and that is all about the"},{"speaker":"YS Chi","startTime":1132.08,"endTime":1135.53,"body":"community around the"},{"speaker":"YS Chi","startTime":1135.53,"endTime":1139.58,"body":"exhibitions. The small medium"},{"speaker":"YS Chi","startTime":1135.53,"endTime":1139.58,"body":"enterprises that support these"},{"speaker":"YS Chi","startTime":1139.58,"endTime":1145.55,"body":"exhibitions, before, during and"},{"speaker":"YS Chi","startTime":1139.58,"endTime":1145.55,"body":"after. It's really important. I"},{"speaker":"YS Chi","startTime":1145.55,"endTime":1149.78,"body":"have another question around the"},{"speaker":"YS Chi","startTime":1145.55,"endTime":1149.78,"body":"particular characteristics of"},{"speaker":"YS Chi","startTime":1149.78,"endTime":1155.06,"body":"exhibitions. Your team is so"},{"speaker":"YS Chi","startTime":1149.78,"endTime":1155.06,"body":"accustomed to having dates out"},{"speaker":"YS Chi","startTime":1155.06,"endTime":1159.83,"body":"there and working toward a"},{"speaker":"YS Chi","startTime":1155.06,"endTime":1159.83,"body":"specific target date. Suddenly,"},{"speaker":"YS Chi","startTime":1160.13,"endTime":1165.62,"body":"not only does COVID happen, but"},{"speaker":"YS Chi","startTime":1160.13,"endTime":1165.62,"body":"it's a moving target. You don't"},{"speaker":"YS Chi","startTime":1165.62,"endTime":1168.23,"body":"know if you're going to open in"},{"speaker":"YS Chi","startTime":1165.62,"endTime":1168.23,"body":"three months, six months, nine"},{"speaker":"YS Chi","startTime":1168.23,"endTime":1172.34,"body":"months or two years. How did you"},{"speaker":"YS Chi","startTime":1168.23,"endTime":1172.34,"body":"all cope with that moving"},{"speaker":"YS Chi","startTime":1172.34,"endTime":1173.0,"body":"target?"},{"speaker":"Brian Brittain","startTime":1173.45,"endTime":1176.48,"body":"The target is"},{"speaker":"Brian Brittain","startTime":1173.45,"endTime":1176.48,"body":"still moving and will continue"},{"speaker":"Brian Brittain","startTime":1176.48,"endTime":1182.0,"body":"to move as this pandemic works"},{"speaker":"Brian Brittain","startTime":1176.48,"endTime":1182.0,"body":"its way through the globe quite"},{"speaker":"Brian Brittain","startTime":1182.0,"endTime":1188.24,"body":"frankly. So our event teams have"},{"speaker":"Brian Brittain","startTime":1182.0,"endTime":1188.24,"body":"been incredibly flexible. We"},{"speaker":"Brian Brittain","startTime":1188.24,"endTime":1192.11,"body":"work with the venues themselves"},{"speaker":"Brian Brittain","startTime":1188.24,"endTime":1192.11,"body":"and we'll work with our"},{"speaker":"Brian Brittain","startTime":1192.56,"endTime":1196.1,"body":"customers to find out if we need"},{"speaker":"Brian Brittain","startTime":1192.56,"endTime":1196.1,"body":"to move a date, what we would"},{"speaker":"Brian Brittain","startTime":1196.1,"endTime":1199.7,"body":"do. But there's something else"},{"speaker":"Brian Brittain","startTime":1196.1,"endTime":1199.7,"body":"which actually kind of ties back"},{"speaker":"Brian Brittain","startTime":1199.7,"endTime":1205.73,"body":"to your ambidextrous comment"},{"speaker":"Brian Brittain","startTime":1199.7,"endTime":1205.73,"body":"earlier. We can still run micro"},{"speaker":"Brian Brittain","startTime":1205.73,"endTime":1209.84,"body":"events and digital products"},{"speaker":"Brian Brittain","startTime":1205.73,"endTime":1209.84,"body":"while we wait for the face to"},{"speaker":"Brian Brittain","startTime":1209.84,"endTime":1214.49,"body":"face to come back. That's what"},{"speaker":"Brian Brittain","startTime":1209.84,"endTime":1214.49,"body":"we do. We have run a number of"},{"speaker":"Brian Brittain","startTime":1214.52,"endTime":1219.11,"body":"digital only events that prove"},{"speaker":"Brian Brittain","startTime":1214.52,"endTime":1219.11,"body":"that the model does work. It's"},{"speaker":"Brian Brittain","startTime":1219.11,"endTime":1221.84,"body":"not the same, but it's a"},{"speaker":"Brian Brittain","startTime":1219.11,"endTime":1221.84,"body":"brilliant way to augment it."},{"speaker":"YS Chi","startTime":1222.71,"endTime":1227.75,"body":"Yes, I think that we had"},{"speaker":"YS Chi","startTime":1222.71,"endTime":1227.75,"body":"become quite accustomed to the"},{"speaker":"YS Chi","startTime":1227.75,"endTime":1231.62,"body":"things that we're good at, and"},{"speaker":"YS Chi","startTime":1227.75,"endTime":1231.62,"body":"perhaps taking some things for"},{"speaker":"YS Chi","startTime":1231.62,"endTime":1236.06,"body":"granted that now are surfacing."},{"speaker":"YS Chi","startTime":1231.62,"endTime":1236.06,"body":"It seems like your team is"},{"speaker":"YS Chi","startTime":1236.06,"endTime":1239.21,"body":"really perceptive about what"},{"speaker":"YS Chi","startTime":1236.06,"endTime":1239.21,"body":"they are and giving it a go."},{"speaker":"Brian Brittain","startTime":1240.26,"endTime":1242.54,"body":"They've been"},{"speaker":"Brian Brittain","startTime":1240.26,"endTime":1242.54,"body":"incredibly creative. We've been"},{"speaker":"Brian Brittain","startTime":1242.54,"endTime":1248.81,"body":"solutioning with our customers,"},{"speaker":"Brian Brittain","startTime":1242.54,"endTime":1248.81,"body":"with our partners, and it's been"},{"speaker":"Brian Brittain","startTime":1248.81,"endTime":1252.89,"body":"fun to watch. But everyone is"},{"speaker":"Brian Brittain","startTime":1248.81,"endTime":1252.89,"body":"going through this slightly"},{"speaker":"Brian Brittain","startTime":1252.89,"endTime":1255.8,"body":"differently. Everyone is"},{"speaker":"Brian Brittain","startTime":1252.89,"endTime":1255.8,"body":"learning the best way to cope"},{"speaker":"Brian Brittain","startTime":1256.01,"endTime":1258.35,"body":"and they're adjusting their"},{"speaker":"Brian Brittain","startTime":1256.01,"endTime":1258.35,"body":"businesses. We're seeing it"},{"speaker":"Brian Brittain","startTime":1258.35,"endTime":1261.74,"body":"across the rest of the RELX"},{"speaker":"Brian Brittain","startTime":1258.35,"endTime":1261.74,"body":"group as well. We just happen to"},{"speaker":"Brian Brittain","startTime":1261.74,"endTime":1265.97,"body":"be the one that's going through"},{"speaker":"Brian Brittain","startTime":1261.74,"endTime":1265.97,"body":"the very difficult bumps right"},{"speaker":"Brian Brittain","startTime":1265.97,"endTime":1266.18,"body":"now."},{"speaker":"YS Chi","startTime":1267.29,"endTime":1270.26,"body":"Right, I mean"},{"speaker":"YS Chi","startTime":1267.29,"endTime":1270.26,"body":"opportunities do come out of"},{"speaker":"YS Chi","startTime":1270.26,"endTime":1275.87,"body":"crisis, don't they? We observed"},{"speaker":"YS Chi","startTime":1270.26,"endTime":1275.87,"body":"it in 2008 crisis, when a lot of"},{"speaker":"YS Chi","startTime":1275.87,"endTime":1281.39,"body":"people gave up on face to face"},{"speaker":"YS Chi","startTime":1275.87,"endTime":1281.39,"body":"in pretext of, well, companies"},{"speaker":"YS Chi","startTime":1281.39,"endTime":1284.51,"body":"are cutting marketing dollars so"},{"speaker":"YS Chi","startTime":1281.39,"endTime":1284.51,"body":"they are not going to travel to"},{"speaker":"YS Chi","startTime":1284.57,"endTime":1287.9,"body":"conventions and exhibitions."},{"speaker":"YS Chi","startTime":1284.57,"endTime":1287.9,"body":"Look what has happened since"},{"speaker":"YS Chi","startTime":1287.9,"endTime":1291.95,"body":"then. It's been at the, and hit"},{"speaker":"YS Chi","startTime":1287.9,"endTime":1291.95,"body":"the pinnacle just before COVID."},{"speaker":"YS Chi","startTime":1291.95,"endTime":1297.02,"body":"So I have to be optimistic that"},{"speaker":"YS Chi","startTime":1291.95,"endTime":1297.02,"body":"even this one will be a"},{"speaker":"YS Chi","startTime":1297.02,"endTime":1299.66,"body":"temporary pause to hit new"},{"speaker":"YS Chi","startTime":1297.02,"endTime":1299.66,"body":"pinnacles."},{"speaker":"Brian Brittain","startTime":1300.41,"endTime":1302.21,"body":"I would agree"},{"speaker":"Brian Brittain","startTime":1300.41,"endTime":1302.21,"body":"with you. I am also very"},{"speaker":"Brian Brittain","startTime":1302.21,"endTime":1303.23,"body":"optimistic about that."},{"speaker":"YS Chi","startTime":1303.92,"endTime":1307.88,"body":"To be really optimistic,"},{"speaker":"YS Chi","startTime":1303.92,"endTime":1307.88,"body":"we need to talk about what our"},{"speaker":"YS Chi","startTime":1307.88,"endTime":1312.14,"body":"customers are going to actually"},{"speaker":"YS Chi","startTime":1307.88,"endTime":1312.14,"body":"get. So yes, this abrupt halt,"},{"speaker":"YS Chi","startTime":1312.95,"endTime":1317.54,"body":"and you talk about technology,"},{"speaker":"YS Chi","startTime":1312.95,"endTime":1317.54,"body":"data enrichment experience. What"},{"speaker":"YS Chi","startTime":1317.75,"endTime":1323.15,"body":"does a customer, meaning"},{"speaker":"YS Chi","startTime":1317.75,"endTime":1323.15,"body":"exhibitors and attendees, expect"},{"speaker":"YS Chi","startTime":1323.15,"endTime":1327.62,"body":"to get in the near future that"},{"speaker":"YS Chi","startTime":1323.15,"endTime":1327.62,"body":"was not visible just a while"},{"speaker":"YS Chi","startTime":1327.62,"endTime":1332.0,"body":"back? What does it really mean"},{"speaker":"YS Chi","startTime":1327.62,"endTime":1332.0,"body":"to them? Can you give us just a"},{"speaker":"YS Chi","startTime":1332.0,"endTime":1333.08,"body":"couple of examples?"},{"speaker":"Brian Brittain","startTime":1333.27,"endTime":1336.3,"body":"Yeah, yeah. So"},{"speaker":"Brian Brittain","startTime":1333.27,"endTime":1336.3,"body":"we've kind of talked about the"},{"speaker":"Brian Brittain","startTime":1336.33,"endTime":1339.21,"body":"online product showcases a bit"},{"speaker":"Brian Brittain","startTime":1336.33,"endTime":1339.21,"body":"and we talked about the"},{"speaker":"Brian Brittain","startTime":1339.21,"endTime":1343.53,"body":"communities. But let's go into"},{"speaker":"Brian Brittain","startTime":1339.21,"endTime":1343.53,"body":"the future just a little bit."},{"speaker":"Brian Brittain","startTime":1344.7,"endTime":1347.94,"body":"With the correct privacy"},{"speaker":"Brian Brittain","startTime":1344.7,"endTime":1347.94,"body":"credentials, having privacy at"},{"speaker":"Brian Brittain","startTime":1347.94,"endTime":1353.28,"body":"the heart, we will have the"},{"speaker":"Brian Brittain","startTime":1347.94,"endTime":1353.28,"body":"ability to show you as an"},{"speaker":"Brian Brittain","startTime":1353.28,"endTime":1357.27,"body":"exhibitor, and quite frankly, as"},{"speaker":"Brian Brittain","startTime":1353.28,"endTime":1357.27,"body":"a visitor, when someone in your"},{"speaker":"Brian Brittain","startTime":1357.27,"endTime":1361.71,"body":"network is nearby you at one of"},{"speaker":"Brian Brittain","startTime":1357.27,"endTime":1361.71,"body":"our events. So think of it this"},{"speaker":"Brian Brittain","startTime":1361.71,"endTime":1366.24,"body":"way. If you're an exhibitor,"},{"speaker":"Brian Brittain","startTime":1361.71,"endTime":1366.24,"body":"would you want to know if a CEO"},{"speaker":"Brian Brittain","startTime":1366.39,"endTime":1371.73,"body":"of one of your clients is"},{"speaker":"Brian Brittain","startTime":1366.39,"endTime":1371.73,"body":"walking by your booth? Yeah, you"},{"speaker":"Brian Brittain","startTime":1371.73,"endTime":1376.38,"body":"probably would. You'd want to"},{"speaker":"Brian Brittain","startTime":1371.73,"endTime":1376.38,"body":"have that conversation. If"},{"speaker":"Brian Brittain","startTime":1376.38,"endTime":1379.95,"body":"you're a visitor, you want to"},{"speaker":"Brian Brittain","startTime":1376.38,"endTime":1379.95,"body":"know that someone in your"},{"speaker":"Brian Brittain","startTime":1379.95,"endTime":1384.84,"body":"network is actually nearby, and"},{"speaker":"Brian Brittain","startTime":1379.95,"endTime":1384.84,"body":"you'd like to be suggested where"},{"speaker":"Brian Brittain","startTime":1384.84,"endTime":1389.13,"body":"they are so you can go track"},{"speaker":"Brian Brittain","startTime":1384.84,"endTime":1389.13,"body":"them down and have a good"},{"speaker":"Brian Brittain","startTime":1389.13,"endTime":1392.22,"body":"conversation. Because networking"},{"speaker":"Brian Brittain","startTime":1389.13,"endTime":1392.22,"body":"is vital."},{"speaker":"YS Chi","startTime":1392.46,"endTime":1395.82,"body":"Absolutely. Connecting"},{"speaker":"YS Chi","startTime":1392.46,"endTime":1395.82,"body":"is one of the most important"},{"speaker":"YS Chi","startTime":1395.82,"endTime":1399.24,"body":"reasons for exhibitions. It's"},{"speaker":"YS Chi","startTime":1395.82,"endTime":1399.24,"body":"not just to display and learn."},{"speaker":"Brian Brittain","startTime":1399.72,"endTime":1402.3,"body":"Absolutely, and"},{"speaker":"Brian Brittain","startTime":1399.72,"endTime":1402.3,"body":"that's something that our seven"},{"speaker":"Brian Brittain","startTime":1402.3,"endTime":1408.69,"body":"behaviours has taught us. We can"},{"speaker":"Brian Brittain","startTime":1402.3,"endTime":1408.69,"body":"never forget, networking is a"},{"speaker":"Brian Brittain","startTime":1408.69,"endTime":1412.77,"body":"key point of everything that we"},{"speaker":"Brian Brittain","startTime":1408.69,"endTime":1412.77,"body":"do in exhibitions. But also,"},{"speaker":"Brian Brittain","startTime":1413.43,"endTime":1417.96,"body":"inspiration is another key"},{"speaker":"Brian Brittain","startTime":1413.43,"endTime":1417.96,"body":"point. It doesn't matter who the"},{"speaker":"Brian Brittain","startTime":1417.96,"endTime":1421.26,"body":"visitor is, it doesn't matter"},{"speaker":"Brian Brittain","startTime":1417.96,"endTime":1421.26,"body":"who the exhibitor is, at some"},{"speaker":"Brian Brittain","startTime":1421.26,"endTime":1424.77,"body":"point during one of our events,"},{"speaker":"Brian Brittain","startTime":1421.26,"endTime":1424.77,"body":"you will be inspired, you will"},{"speaker":"Brian Brittain","startTime":1424.77,"endTime":1427.83,"body":"see something new. Even if"},{"speaker":"Brian Brittain","startTime":1424.77,"endTime":1427.83,"body":"you're targeted and want to go"},{"speaker":"Brian Brittain","startTime":1427.83,"endTime":1431.34,"body":"after one specific conversation"},{"speaker":"Brian Brittain","startTime":1427.83,"endTime":1431.34,"body":"with one specific partner of"},{"speaker":"Brian Brittain","startTime":1431.34,"endTime":1436.56,"body":"yours. I guarantee it, on the"},{"speaker":"Brian Brittain","startTime":1431.34,"endTime":1436.56,"body":"way to that conversation and on"},{"speaker":"Brian Brittain","startTime":1436.56,"endTime":1440.67,"body":"the way away from that"},{"speaker":"Brian Brittain","startTime":1436.56,"endTime":1440.67,"body":"conversation, you will spend"},{"speaker":"Brian Brittain","startTime":1440.67,"endTime":1445.74,"body":"time looking around. You will"},{"speaker":"Brian Brittain","startTime":1440.67,"endTime":1445.74,"body":"get inspiration, new ideas, new"},{"speaker":"Brian Brittain","startTime":1445.74,"endTime":1449.61,"body":"concepts. Every single one of"},{"speaker":"Brian Brittain","startTime":1445.74,"endTime":1449.61,"body":"the events I've been to that's"},{"speaker":"Brian Brittain","startTime":1449.61,"endTime":1454.02,"body":"happened. Things I never knew"},{"speaker":"Brian Brittain","startTime":1449.61,"endTime":1454.02,"body":"about, I was able to learn about"},{"speaker":"Brian Brittain","startTime":1454.83,"endTime":1458.88,"body":"and move them into other"},{"speaker":"Brian Brittain","startTime":1454.83,"endTime":1458.88,"body":"products. It's been absolutely"},{"speaker":"Brian Brittain","startTime":1458.88,"endTime":1463.32,"body":"brilliant, but you're absolutely"},{"speaker":"Brian Brittain","startTime":1458.88,"endTime":1463.32,"body":"spot on. Networking is key, but"},{"speaker":"Brian Brittain","startTime":1463.32,"endTime":1465.18,"body":"inspiration is the other."},{"speaker":"YS Chi","startTime":1473.69,"endTime":1477.23,"body":"To try some of these"},{"speaker":"YS Chi","startTime":1473.69,"endTime":1477.23,"body":"things I understand that you"},{"speaker":"YS Chi","startTime":1477.23,"endTime":1481.04,"body":"recently launched something"},{"speaker":"YS Chi","startTime":1477.23,"endTime":1481.04,"body":"called Digital Centre of"},{"speaker":"YS Chi","startTime":1481.04,"endTime":1484.55,"body":"Excellence for all the"},{"speaker":"YS Chi","startTime":1481.04,"endTime":1484.55,"body":"conferences and the team to draw"},{"speaker":"YS Chi","startTime":1484.55,"endTime":1489.95,"body":"upon. What can you tell us about"},{"speaker":"YS Chi","startTime":1484.55,"endTime":1489.95,"body":"the formation of this centre and"},{"speaker":"YS Chi","startTime":1489.95,"endTime":1493.82,"body":"the impact that you want to have"},{"speaker":"YS Chi","startTime":1489.95,"endTime":1493.82,"body":"on the future of the business?"},{"speaker":"Brian Brittain","startTime":1494.48,"endTime":1497.72,"body":"Okay, I am"},{"speaker":"Brian Brittain","startTime":1494.48,"endTime":1497.72,"body":"really excited about our Digital"},{"speaker":"Brian Brittain","startTime":1497.72,"endTime":1500.81,"body":"Centre of Excellence. As you"},{"speaker":"Brian Brittain","startTime":1497.72,"endTime":1500.81,"body":"know we've been working on"},{"speaker":"Brian Brittain","startTime":1500.81,"endTime":1505.01,"body":"digital products since 2015. The"},{"speaker":"Brian Brittain","startTime":1500.81,"endTime":1505.01,"body":"pandemic has opened up some"},{"speaker":"Brian Brittain","startTime":1505.01,"endTime":1508.7,"body":"opportunities for us to create"},{"speaker":"Brian Brittain","startTime":1505.01,"endTime":1508.7,"body":"new products for our customers."},{"speaker":"Brian Brittain","startTime":1509.33,"endTime":1514.4,"body":"We needed a dedicated focus to"},{"speaker":"Brian Brittain","startTime":1509.33,"endTime":1514.4,"body":"expand what we were doing into"},{"speaker":"Brian Brittain","startTime":1514.4,"endTime":1517.88,"body":"new areas. So our Digital Centre"},{"speaker":"Brian Brittain","startTime":1514.4,"endTime":1517.88,"body":"of Excellence, it's got three"},{"speaker":"Brian Brittain","startTime":1517.88,"endTime":1521.39,"body":"major goals, three major areas"},{"speaker":"Brian Brittain","startTime":1517.88,"endTime":1521.39,"body":"it is focused on. We're going to"},{"speaker":"Brian Brittain","startTime":1521.39,"endTime":1526.1,"body":"continue enhancing our digital"},{"speaker":"Brian Brittain","startTime":1521.39,"endTime":1526.1,"body":"event products so those products"},{"speaker":"Brian Brittain","startTime":1526.4,"endTime":1529.43,"body":"that happen to be digital for"},{"speaker":"Brian Brittain","startTime":1526.4,"endTime":1529.43,"body":"face to face events, that will"},{"speaker":"Brian Brittain","startTime":1529.43,"endTime":1534.08,"body":"continue. We've got a great"},{"speaker":"Brian Brittain","startTime":1529.43,"endTime":1534.08,"body":"roadmap sitting there. The CoE"},{"speaker":"Brian Brittain","startTime":1534.29,"endTime":1538.31,"body":"though will also start to look"},{"speaker":"Brian Brittain","startTime":1534.29,"endTime":1538.31,"body":"at the new opportunities that"},{"speaker":"Brian Brittain","startTime":1538.31,"endTime":1543.38,"body":"have opened up in our business"},{"speaker":"Brian Brittain","startTime":1538.31,"endTime":1543.38,"body":"to consumer space. So think"},{"speaker":"Brian Brittain","startTime":1543.38,"endTime":1547.04,"body":"about our ReedPop, our New York"},{"speaker":"Brian Brittain","startTime":1543.38,"endTime":1547.04,"body":"Comic Con or Gamer Network"},{"speaker":"Brian Brittain","startTime":1547.07,"endTime":1552.38,"body":"capabilities. In all of those,"},{"speaker":"Brian Brittain","startTime":1547.07,"endTime":1552.38,"body":"whether it be ReedPop or Gamer,"},{"speaker":"Brian Brittain","startTime":1553.1,"endTime":1559.31,"body":"we have seen new pop up events,"},{"speaker":"Brian Brittain","startTime":1553.1,"endTime":1559.31,"body":"pop up panels, subscription for"},{"speaker":"Brian Brittain","startTime":1559.31,"endTime":1563.33,"body":"special content. These are"},{"speaker":"Brian Brittain","startTime":1559.31,"endTime":1563.33,"body":"things that we knew were there."},{"speaker":"Brian Brittain","startTime":1563.66,"endTime":1567.71,"body":"But now we have been able to"},{"speaker":"Brian Brittain","startTime":1563.66,"endTime":1567.71,"body":"prove that they actually worked"},{"speaker":"Brian Brittain","startTime":1567.71,"endTime":1570.98,"body":"very well, and now we're"},{"speaker":"Brian Brittain","startTime":1567.71,"endTime":1570.98,"body":"spending more time and focus in"},{"speaker":"Brian Brittain","startTime":1570.98,"endTime":1576.65,"body":"that space. Then lastly, this"},{"speaker":"Brian Brittain","startTime":1570.98,"endTime":1576.65,"body":"Centre of Excellence will be"},{"speaker":"Brian Brittain","startTime":1576.65,"endTime":1580.7,"body":"working on new products that"},{"speaker":"Brian Brittain","startTime":1576.65,"endTime":1580.7,"body":"will actually leverage our vast"},{"speaker":"Brian Brittain","startTime":1580.7,"endTime":1586.85,"body":"datasets that will augment our"},{"speaker":"Brian Brittain","startTime":1580.7,"endTime":1586.85,"body":"face to face with new insights,"},{"speaker":"Brian Brittain","startTime":1587.0,"endTime":1591.11,"body":"that our customers need. Going"},{"speaker":"Brian Brittain","startTime":1587.0,"endTime":1591.11,"body":"completely digital in 2020"},{"speaker":"Brian Brittain","startTime":1591.41,"endTime":1596.3,"body":"enabled us to have focus on"},{"speaker":"Brian Brittain","startTime":1591.41,"endTime":1596.3,"body":"these new digital products. We"},{"speaker":"Brian Brittain","startTime":1596.3,"endTime":1601.22,"body":"were able to test, were able to"},{"speaker":"Brian Brittain","startTime":1596.3,"endTime":1601.22,"body":"prove, and we've seen items that"},{"speaker":"Brian Brittain","startTime":1601.22,"endTime":1606.56,"body":"have paid off. Recently we were"},{"speaker":"Brian Brittain","startTime":1601.22,"endTime":1606.56,"body":"joined by Gaby Appleton from"},{"speaker":"Brian Brittain","startTime":1606.56,"endTime":1607.19,"body":"Elsevier."},{"speaker":"YS Chi","startTime":1607.36,"endTime":1609.22,"body":"One of the stars of our"},{"speaker":"YS Chi","startTime":1607.36,"endTime":1609.22,"body":"group."},{"speaker":"Brian Brittain","startTime":1609.36,"endTime":1611.97,"body":"Absolutely, and"},{"speaker":"Brian Brittain","startTime":1609.36,"endTime":1611.97,"body":"we are so thankful to have her"},{"speaker":"Brian Brittain","startTime":1611.97,"endTime":1616.23,"body":"on board. She ran a number of"},{"speaker":"Brian Brittain","startTime":1611.97,"endTime":1616.23,"body":"digital products, including"},{"speaker":"Brian Brittain","startTime":1616.23,"endTime":1622.68,"body":"ScienceDirect and Mendeley. She"},{"speaker":"Brian Brittain","startTime":1616.23,"endTime":1622.68,"body":"also supported the NHS track and"},{"speaker":"Brian Brittain","startTime":1622.68,"endTime":1627.18,"body":"trace with their COVID app. So"},{"speaker":"Brian Brittain","startTime":1622.68,"endTime":1627.18,"body":"she's got a huge amount of"},{"speaker":"Brian Brittain","startTime":1627.18,"endTime":1631.35,"body":"digital product experience and"},{"speaker":"Brian Brittain","startTime":1627.18,"endTime":1631.35,"body":"her leadership will be key in"},{"speaker":"Brian Brittain","startTime":1631.35,"endTime":1635.97,"body":"driving our digital CoE's"},{"speaker":"Brian Brittain","startTime":1631.35,"endTime":1635.97,"body":"success, and I cannot wait to"},{"speaker":"Brian Brittain","startTime":1635.97,"endTime":1637.5,"body":"see what she and the team come"},{"speaker":"Brian Brittain","startTime":1635.97,"endTime":1637.5,"body":"up with."},{"speaker":"YS Chi","startTime":1637.99,"endTime":1641.08,"body":"Absolutely. I don't"},{"speaker":"YS Chi","startTime":1637.99,"endTime":1641.08,"body":"think she'll be short of ideas"},{"speaker":"YS Chi","startTime":1641.08,"endTime":1647.59,"body":"and she's so brilliant. Speaking"},{"speaker":"YS Chi","startTime":1641.08,"endTime":1647.59,"body":"of B2C spaces, I am very curious"},{"speaker":"YS Chi","startTime":1647.59,"endTime":1654.16,"body":"to know, what are the key"},{"speaker":"YS Chi","startTime":1647.59,"endTime":1654.16,"body":"distinctions between a B2B"},{"speaker":"YS Chi","startTime":1654.16,"endTime":1657.31,"body":"characteristic and a B2C"},{"speaker":"YS Chi","startTime":1654.16,"endTime":1657.31,"body":"characteristic that Reed"},{"speaker":"YS Chi","startTime":1657.31,"endTime":1661.54,"body":"Exhibitions is learning from our"},{"speaker":"YS Chi","startTime":1657.31,"endTime":1661.54,"body":"ReedPop group? I had Lance here"},{"speaker":"YS Chi","startTime":1661.54,"endTime":1667.33,"body":"as a guest some time ago, and"},{"speaker":"YS Chi","startTime":1661.54,"endTime":1667.33,"body":"it's a fascinating difference."},{"speaker":"Brian Brittain","startTime":1668.38,"endTime":1670.42,"body":"Yeah, Lance and"},{"speaker":"Brian Brittain","startTime":1668.38,"endTime":1670.42,"body":"his team are absolutely"},{"speaker":"Brian Brittain","startTime":1670.42,"endTime":1673.9,"body":"brilliant creating those"},{"speaker":"Brian Brittain","startTime":1670.42,"endTime":1673.9,"body":"experiences in the face to face"},{"speaker":"Brian Brittain","startTime":1673.9,"endTime":1679.33,"body":"world and in 2020 they've done"},{"speaker":"Brian Brittain","startTime":1673.9,"endTime":1679.33,"body":"quite a bit of work on how to"},{"speaker":"Brian Brittain","startTime":1679.33,"endTime":1683.5,"body":"build similar experiences in the"},{"speaker":"Brian Brittain","startTime":1679.33,"endTime":1683.5,"body":"digital world. Scale is probably"},{"speaker":"Brian Brittain","startTime":1683.5,"endTime":1687.46,"body":"the biggest one. So you're still"},{"speaker":"Brian Brittain","startTime":1683.5,"endTime":1687.46,"body":"trying to get the right"},{"speaker":"Brian Brittain","startTime":1687.46,"endTime":1689.74,"body":"connections, you're still trying"},{"speaker":"Brian Brittain","startTime":1687.46,"endTime":1689.74,"body":"to get the right network, you're"},{"speaker":"Brian Brittain","startTime":1689.74,"endTime":1695.8,"body":"trying to enable our exhibitors"},{"speaker":"Brian Brittain","startTime":1689.74,"endTime":1695.8,"body":"to get to the right visitors."},{"speaker":"Brian Brittain","startTime":1696.25,"endTime":1700.36,"body":"But the attendees, they're"},{"speaker":"Brian Brittain","startTime":1696.25,"endTime":1700.36,"body":"different in a B2C space,"},{"speaker":"Brian Brittain","startTime":1700.57,"endTime":1703.33,"body":"they're going there for the love"},{"speaker":"Brian Brittain","startTime":1700.57,"endTime":1703.33,"body":"of the product, they're going"},{"speaker":"Brian Brittain","startTime":1703.33,"endTime":1706.48,"body":"there for the love of the event."},{"speaker":"Brian Brittain","startTime":1703.33,"endTime":1706.48,"body":"They're going there to meet"},{"speaker":"Brian Brittain","startTime":1706.48,"endTime":1708.31,"body":"their friends, they're going"},{"speaker":"Brian Brittain","startTime":1706.48,"endTime":1708.31,"body":"there for..."},{"speaker":"YS Chi","startTime":1708.31,"endTime":1709.69,"body":"not to make revenue,"},{"speaker":"YS Chi","startTime":1708.31,"endTime":1709.69,"body":"right?"},{"speaker":"Brian Brittain","startTime":1709.67,"endTime":1711.98,"body":"...not to make"},{"speaker":"Brian Brittain","startTime":1709.67,"endTime":1711.98,"body":"revenue. They're not necessarily"},{"speaker":"Brian Brittain","startTime":1711.98,"endTime":1717.11,"body":"going there in order just to buy"},{"speaker":"Brian Brittain","startTime":1711.98,"endTime":1717.11,"body":"100,000 widgets to make a new"},{"speaker":"Brian Brittain","startTime":1717.11,"endTime":1721.91,"body":"product. They're going there"},{"speaker":"Brian Brittain","startTime":1717.11,"endTime":1721.91,"body":"because they are fans. That"},{"speaker":"Brian Brittain","startTime":1722.03,"endTime":1725.24,"body":"enables us to go into other"},{"speaker":"Brian Brittain","startTime":1722.03,"endTime":1725.24,"body":"areas. So you start talking"},{"speaker":"Brian Brittain","startTime":1725.24,"endTime":1729.89,"body":"about Twitch, you start talking"},{"speaker":"Brian Brittain","startTime":1725.24,"endTime":1729.89,"body":"about YouTube, Vimeo. All of"},{"speaker":"Brian Brittain","startTime":1729.89,"endTime":1735.83,"body":"these are new channels for us to"},{"speaker":"Brian Brittain","startTime":1729.89,"endTime":1735.83,"body":"get the right value, right"},{"speaker":"Brian Brittain","startTime":1736.01,"endTime":1739.28,"body":"entertainment. In some cases,"},{"speaker":"Brian Brittain","startTime":1736.01,"endTime":1739.28,"body":"the right special features, the"},{"speaker":"Brian Brittain","startTime":1739.28,"endTime":1745.73,"body":"right panels to our attendees"},{"speaker":"Brian Brittain","startTime":1739.28,"endTime":1745.73,"body":"o these B2C events. Lance and t"},{"speaker":"Brian Brittain","startTime":1745.73,"endTime":1749.09,"body":"am have done a absolutely s"},{"speaker":"Brian Brittain","startTime":1745.73,"endTime":1749.09,"body":"ectacular job. Our Gamer Netwo"},{"speaker":"Brian Brittain","startTime":1749.09,"endTime":1753.44,"body":"k team, they are the exper"},{"speaker":"Brian Brittain","startTime":1749.09,"endTime":1753.44,"body":"s in gaming. If you want to know"},{"speaker":"Brian Brittain","startTime":1753.44,"endTime":1755.9,"body":"what's going on in a game from"},{"speaker":"Brian Brittain","startTime":1753.44,"endTime":1755.9,"body":"n editorial perspective,"},{"speaker":"Brian Brittain","startTime":1755.9,"endTime":1759.53,"body":"you go take a look and have a c"},{"speaker":"Brian Brittain","startTime":1755.9,"endTime":1759.53,"body":"at on the Gamer Network site"},{"speaker":"Brian Brittain","startTime":1759.53,"endTime":1765.71,"body":", and that's the big differen"},{"speaker":"Brian Brittain","startTime":1759.53,"endTime":1765.71,"body":"e. We are going to have convers"},{"speaker":"Brian Brittain","startTime":1765.71,"endTime":1770.48,"body":"tions and enable huge amounts"},{"speaker":"Brian Brittain","startTime":1765.71,"endTime":1770.48,"body":"of participation with fanbase"},{"speaker":"YS Chi","startTime":1769.39,"endTime":1787.78,"body":"Of course. Now this is"},{"speaker":"YS Chi","startTime":1769.39,"endTime":1787.78,"body":"again another real confirmation"},{"speaker":"YS Chi","startTime":1771.2,"endTime":1775.19,"body":", which is absolutely b"},{"speaker":"YS Chi","startTime":1771.2,"endTime":1775.19,"body":"illiant. It's very different th"},{"speaker":"YS Chi","startTime":1775.19,"endTime":1780.11,"body":"n than B2B. Having said that, B"},{"speaker":"YS Chi","startTime":1775.19,"endTime":1780.11,"body":"b is a lot of fun too."},{"speaker":"YS Chi","startTime":1788.08,"endTime":1791.98,"body":"that whether it be micro"},{"speaker":"YS Chi","startTime":1788.08,"endTime":1791.98,"body":"communities you're creating, or"},{"speaker":"YS Chi","startTime":1791.98,"endTime":1795.94,"body":"these pop up events in B2C"},{"speaker":"YS Chi","startTime":1791.98,"endTime":1795.94,"body":"spaces, this is true"},{"speaker":"YS Chi","startTime":1795.94,"endTime":1800.53,"body":"ambidexterity because we have"},{"speaker":"YS Chi","startTime":1795.94,"endTime":1800.53,"body":"been about deep broad"},{"speaker":"YS Chi","startTime":1800.62,"endTime":1805.81,"body":"comprehensive environment. Now"},{"speaker":"YS Chi","startTime":1800.62,"endTime":1805.81,"body":"you're taking these smaller"},{"speaker":"YS Chi","startTime":1805.81,"endTime":1810.88,"body":"verticals and doing pops, quick"},{"speaker":"YS Chi","startTime":1805.81,"endTime":1810.88,"body":"flashes, quick micro communities"},{"speaker":"YS Chi","startTime":1811.45,"endTime":1815.95,"body":"and I think that having skill"},{"speaker":"YS Chi","startTime":1811.45,"endTime":1815.95,"body":"set on both will be very useful"},{"speaker":"YS Chi","startTime":1816.22,"endTime":1821.05,"body":"for what is to come. I'm really"},{"speaker":"YS Chi","startTime":1816.22,"endTime":1821.05,"body":"glad to hear what you're all"},{"speaker":"YS Chi","startTime":1821.05,"endTime":1821.47,"body":"doing."},{"speaker":"Brian Brittain","startTime":1821.81,"endTime":1824.36,"body":"Yeah, I"},{"speaker":"Brian Brittain","startTime":1821.81,"endTime":1824.36,"body":"completely agree with you. Our"},{"speaker":"Brian Brittain","startTime":1824.36,"endTime":1828.29,"body":"big face to face events, whether"},{"speaker":"Brian Brittain","startTime":1824.36,"endTime":1828.29,"body":"that be Comic Con, since you"},{"speaker":"Brian Brittain","startTime":1828.29,"endTime":1835.01,"body":"brought up ReedPop and Lance, or"},{"speaker":"Brian Brittain","startTime":1828.29,"endTime":1835.01,"body":"whether that be MIPCOM or World"},{"speaker":"Brian Brittain","startTime":1835.01,"endTime":1839.09,"body":"Travel Market, those are still"},{"speaker":"Brian Brittain","startTime":1835.01,"endTime":1839.09,"body":"going to be our cornerstones."},{"speaker":"Brian Brittain","startTime":1839.12,"endTime":1843.11,"body":"There's no doubt about that."},{"speaker":"Brian Brittain","startTime":1839.12,"endTime":1843.11,"body":"What 2020 has taught us is that"},{"speaker":"Brian Brittain","startTime":1843.14,"endTime":1848.51,"body":"you can have those micro events"},{"speaker":"Brian Brittain","startTime":1843.14,"endTime":1848.51,"body":"and create value that our"},{"speaker":"Brian Brittain","startTime":1848.57,"endTime":1852.8,"body":"customers can see. That's"},{"speaker":"Brian Brittain","startTime":1848.57,"endTime":1852.8,"body":"helping them build their"},{"speaker":"Brian Brittain","startTime":1852.8,"endTime":1857.18,"body":"businesses, which is really,"},{"speaker":"Brian Brittain","startTime":1852.8,"endTime":1857.18,"body":"whether it's B2B or B2C, that's"},{"speaker":"Brian Brittain","startTime":1857.18,"endTime":1861.23,"body":"what we're here for. We are here"},{"speaker":"Brian Brittain","startTime":1857.18,"endTime":1861.23,"body":"to help our customers build"},{"speaker":"Brian Brittain","startTime":1861.29,"endTime":1862.28,"body":"their businesses."},{"speaker":"YS Chi","startTime":1863.03,"endTime":1865.61,"body":"Brian, if you would"},{"speaker":"YS Chi","startTime":1863.03,"endTime":1865.61,"body":"allow me I'd like to pivot to a"},{"speaker":"YS Chi","startTime":1865.61,"endTime":1870.65,"body":"new subject that we touch on"},{"speaker":"YS Chi","startTime":1865.61,"endTime":1870.65,"body":"this podcast, unique"},{"speaker":"YS Chi","startTime":1870.86,"endTime":1877.13,"body":"contribution. That is our"},{"speaker":"YS Chi","startTime":1870.86,"endTime":1877.13,"body":"passion for doing the right"},{"speaker":"YS Chi","startTime":1877.13,"endTime":1879.53,"body":"thing and I guess many people"},{"speaker":"YS Chi","startTime":1877.13,"endTime":1879.53,"body":"call it corporate"},{"speaker":"YS Chi","startTime":1879.53,"endTime":1882.83,"body":"responsibility. We take"},{"speaker":"YS Chi","startTime":1879.53,"endTime":1882.83,"body":"sustainability very seriously at"},{"speaker":"YS Chi","startTime":1882.83,"endTime":1887.69,"body":"RELX, including RX. We were very"},{"speaker":"YS Chi","startTime":1882.83,"endTime":1887.69,"body":"pleased to have achieved a net"},{"speaker":"YS Chi","startTime":1887.69,"endTime":1890.84,"body":"zero in 2020, but we have got to"},{"speaker":"YS Chi","startTime":1887.69,"endTime":1890.84,"body":"move beyond this and we have set"},{"speaker":"YS Chi","startTime":1890.84,"endTime":1893.51,"body":"ourselves some extremely"},{"speaker":"YS Chi","startTime":1890.84,"endTime":1893.51,"body":"ambitious environment targets"},{"speaker":"YS Chi","startTime":1893.78,"endTime":1898.58,"body":"further down. Can you tell us"},{"speaker":"YS Chi","startTime":1893.78,"endTime":1898.58,"body":"what your group at RX is doing"},{"speaker":"YS Chi","startTime":1898.61,"endTime":1900.47,"body":"in this area of sustainability?"},{"speaker":"YS Chi","startTime":1900.87,"endTime":1907.17,"body":"Yeah YS. We've got some great"},{"speaker":"YS Chi","startTime":1900.87,"endTime":1907.17,"body":"news here. Started in 2019, our"},{"speaker":"YS Chi","startTime":1907.17,"endTime":1912.81,"body":"Australia and UK business groups"},{"speaker":"YS Chi","startTime":1907.17,"endTime":1912.81,"body":"started working, or they set up"},{"speaker":"YS Chi","startTime":1912.81,"endTime":1916.11,"body":"a working group to actually"},{"speaker":"YS Chi","startTime":1912.81,"endTime":1916.11,"body":"focus completely on"},{"speaker":"YS Chi","startTime":1916.11,"endTime":1918.81,"body":"sustainability. There were 26"},{"speaker":"YS Chi","startTime":1916.11,"endTime":1918.81,"body":"folks that were involved at the"},{"speaker":"YS Chi","startTime":1918.81,"endTime":1921.96,"body":"very beginning of it, and it's"},{"speaker":"YS Chi","startTime":1918.81,"endTime":1921.96,"body":"grown since then. What they"},{"speaker":"YS Chi","startTime":1921.99,"endTime":1927.57,"body":"created was a sustainability"},{"speaker":"YS Chi","startTime":1921.99,"endTime":1927.57,"body":"charter and that actually aligns"},{"speaker":"YS Chi","startTime":1927.6,"endTime":1932.55,"body":"with the UN Sustainability"},{"speaker":"YS Chi","startTime":1927.6,"endTime":1932.55,"body":"Development Goals. All of our"},{"speaker":"YS Chi","startTime":1932.55,"endTime":1936.06,"body":"events are adopting this as a"},{"speaker":"YS Chi","startTime":1932.55,"endTime":1936.06,"body":"minimum standard. So it's making"},{"speaker":"YS Chi","startTime":1936.06,"endTime":1942.24,"body":"sure that we recycle. It's"},{"speaker":"YS Chi","startTime":1936.06,"endTime":1942.24,"body":"making sure that our venues that"},{"speaker":"YS Chi","startTime":1942.24,"endTime":1947.4,"body":"we utilise are properly green,"},{"speaker":"YS Chi","startTime":1942.24,"endTime":1947.4,"body":"that we minimise the waste that"},{"speaker":"YS Chi","startTime":1947.4,"endTime":1951.6,"body":"we help our companies that build"},{"speaker":"YS Chi","startTime":1947.4,"endTime":1951.6,"body":"the stands for our customers"},{"speaker":"YS Chi","startTime":1951.63,"endTime":1957.21,"body":"understand what is possible from"},{"speaker":"YS Chi","startTime":1951.63,"endTime":1957.21,"body":"a recycling and minimization"},{"speaker":"YS Chi","startTime":1957.21,"endTime":1961.98,"body":"point of view. But our events"},{"speaker":"YS Chi","startTime":1957.21,"endTime":1961.98,"body":"also go beyond that. So they"},{"speaker":"YS Chi","startTime":1961.98,"endTime":1966.57,"body":"have World Travel Market, which"},{"speaker":"YS Chi","startTime":1961.98,"endTime":1966.57,"body":"I brought up earlier, they have"},{"speaker":"YS Chi","startTime":1966.57,"endTime":1971.25,"body":"a responsible tourism programme"},{"speaker":"YS Chi","startTime":1966.57,"endTime":1971.25,"body":"because obviously with the vast"},{"speaker":"YS Chi","startTime":1971.25,"endTime":1976.68,"body":"footprint that the tourist"},{"speaker":"YS Chi","startTime":1971.25,"endTime":1976.68,"body":"industry has, it's important for"},{"speaker":"YS Chi","startTime":1976.68,"endTime":1982.83,"body":"us to be involved, to be leaders"},{"speaker":"YS Chi","startTime":1976.68,"endTime":1982.83,"body":"in those conversations. Our"},{"speaker":"YS Chi","startTime":1982.92,"endTime":1987.6,"body":"in-cosmetics group has created a"},{"speaker":"YS Chi","startTime":1982.92,"endTime":1987.6,"body":"sustainability corner that helps"},{"speaker":"YS Chi","startTime":1987.6,"endTime":1993.0,"body":"our customers find better ways"},{"speaker":"YS Chi","startTime":1987.6,"endTime":1993.0,"body":"to produce their products that"},{"speaker":"YS Chi","startTime":1993.03,"endTime":1998.64,"body":"are easier on the environment."},{"speaker":"YS Chi","startTime":1993.03,"endTime":1998.64,"body":"These are part of what we see as"},{"speaker":"YS Chi","startTime":1998.67,"endTime":2002.69,"body":"what we need to do and what we"},{"speaker":"YS Chi","startTime":1998.67,"endTime":2002.69,"body":"should do for our responsibility"},{"speaker":"YS Chi","startTime":2002.69,"endTime":2007.04,"body":"not just to the environment but"},{"speaker":"YS Chi","startTime":2002.69,"endTime":2007.04,"body":"for each other, because we all"},{"speaker":"YS Chi","startTime":2007.04,"endTime":2008.06,"body":"have to live on this planet."},{"speaker":"YS Chi","startTime":2009.11,"endTime":2014.6,"body":"It sounds to me like it is so"},{"speaker":"YS Chi","startTime":2009.11,"endTime":2014.6,"body":"repetitive throughout our"},{"speaker":"YS Chi","startTime":2014.6,"endTime":2019.07,"body":"different divisions, that these"},{"speaker":"YS Chi","startTime":2014.6,"endTime":2019.07,"body":"are all efforts that you share"},{"speaker":"YS Chi","startTime":2019.07,"endTime":2024.5,"body":"with us that are bottom up. Our"},{"speaker":"YS Chi","startTime":2019.07,"endTime":2024.5,"body":"employee group driving their"},{"speaker":"YS Chi","startTime":2024.5,"endTime":2029.36,"body":"passion and conviction. As"},{"speaker":"YS Chi","startTime":2024.5,"endTime":2029.36,"body":"opposed to the senior"},{"speaker":"YS Chi","startTime":2029.39,"endTime":2031.79,"body":"executives, kind of directing."},{"speaker":"Brian Brittain","startTime":2032.96,"endTime":2036.89,"body":"Yeah it is,"},{"speaker":"Brian Brittain","startTime":2032.96,"endTime":2036.89,"body":"absolutely. I'm so proud of the"},{"speaker":"Brian Brittain","startTime":2036.89,"endTime":2041.15,"body":"team for doing that quite"},{"speaker":"Brian Brittain","startTime":2036.89,"endTime":2041.15,"body":"frankly. I think it gets back to"},{"speaker":"Brian Brittain","startTime":2041.51,"endTime":2046.7,"body":"one of the the core foundational"},{"speaker":"Brian Brittain","startTime":2041.51,"endTime":2046.7,"body":"pieces of what makes RELX"},{"speaker":"Brian Brittain","startTime":2046.7,"endTime":2052.34,"body":"employees go. It is"},{"speaker":"Brian Brittain","startTime":2046.7,"endTime":2052.34,"body":"understanding what we could do"},{"speaker":"Brian Brittain","startTime":2052.37,"endTime":2055.52,"body":"with the environment. It's"},{"speaker":"Brian Brittain","startTime":2052.37,"endTime":2055.52,"body":"understanding how we can make"},{"speaker":"Brian Brittain","startTime":2055.52,"endTime":2058.19,"body":"the world a better place. It's"},{"speaker":"Brian Brittain","startTime":2055.52,"endTime":2058.19,"body":"leveraging our data assets."},{"speaker":"Brian Brittain","startTime":2058.67,"endTime":2063.41,"body":"That's what is kind of part of"},{"speaker":"Brian Brittain","startTime":2058.67,"endTime":2063.41,"body":"our DNA and I absolutely love"},{"speaker":"Brian Brittain","startTime":2063.41,"endTime":2064.4,"body":"that about this company."},{"speaker":"YS Chi","startTime":2065.05,"endTime":2068.65,"body":"I do too. Now, we're"},{"speaker":"YS Chi","startTime":2065.05,"endTime":2068.65,"body":"going to try to finish on a"},{"speaker":"YS Chi","startTime":2068.65,"endTime":2073.12,"body":"lighter note. You are an"},{"speaker":"YS Chi","startTime":2068.65,"endTime":2073.12,"body":"American who went from the US to"},{"speaker":"YS Chi","startTime":2073.12,"endTime":2078.73,"body":"UK, back to US and now back to"},{"speaker":"YS Chi","startTime":2073.12,"endTime":2078.73,"body":"UK. Living in the UK, have you"},{"speaker":"YS Chi","startTime":2078.73,"endTime":2083.2,"body":"picked up any English habits"},{"speaker":"YS Chi","startTime":2078.73,"endTime":2083.2,"body":"like drinking tea with milk or"},{"speaker":"YS Chi","startTime":2083.2,"endTime":2084.34,"body":"drinking warm beer?"},{"speaker":"Brian Brittain","startTime":2086.04,"endTime":2090.57,"body":"Yes, I"},{"speaker":"Brian Brittain","startTime":2086.04,"endTime":2090.57,"body":"definitely have. I do drink tea"},{"speaker":"Brian Brittain","startTime":2090.57,"endTime":2093.87,"body":"with milk and I do complain"},{"speaker":"Brian Brittain","startTime":2090.57,"endTime":2093.87,"body":"about the weather, which is a"},{"speaker":"Brian Brittain","startTime":2093.87,"endTime":2098.73,"body":"definitely a British thing. I do"},{"speaker":"Brian Brittain","startTime":2093.87,"endTime":2098.73,"body":"sit outside in 18 layers to keep"},{"speaker":"Brian Brittain","startTime":2098.73,"endTime":2104.22,"body":"warm so I can enjoy an adult"},{"speaker":"Brian Brittain","startTime":2098.73,"endTime":2104.22,"body":"beverage with my friends. You'd"},{"speaker":"Brian Brittain","startTime":2104.22,"endTime":2108.57,"body":"think after almost 15 years in"},{"speaker":"Brian Brittain","startTime":2104.22,"endTime":2108.57,"body":"the UK, I would quit finding"},{"speaker":"Brian Brittain","startTime":2108.57,"endTime":2112.89,"body":"things that puzzled me. But sure"},{"speaker":"Brian Brittain","startTime":2108.57,"endTime":2112.89,"body":"enough, about once a month,"},{"speaker":"Brian Brittain","startTime":2113.01,"endTime":2116.25,"body":"someone will say something that"},{"speaker":"Brian Brittain","startTime":2113.01,"endTime":2116.25,"body":"I don't understand the context"},{"speaker":"Brian Brittain","startTime":2116.25,"endTime":2119.22,"body":"to and I have to go Google it."},{"speaker":"Brian Brittain","startTime":2116.25,"endTime":2119.22,"body":"By the way that happened in the"},{"speaker":"Brian Brittain","startTime":2119.22,"endTime":2122.85,"body":"US South too where I found out"},{"speaker":"Brian Brittain","startTime":2119.22,"endTime":2122.85,"body":"that bless your heart is not a"},{"speaker":"Brian Brittain","startTime":2122.85,"endTime":2125.22,"body":"compliment. That took me a"},{"speaker":"Brian Brittain","startTime":2122.85,"endTime":2125.22,"body":"couple of months to figure that"},{"speaker":"Brian Brittain","startTime":2125.22,"endTime":2131.64,"body":"out. But I will say this,"},{"speaker":"Brian Brittain","startTime":2125.22,"endTime":2131.64,"body":"probably the most fun I get is,"},{"speaker":"Brian Brittain","startTime":2132.15,"endTime":2134.25,"body":"I'm in England, surname"},{"speaker":"Brian Brittain","startTime":2132.15,"endTime":2134.25,"body":"Brittain."},{"speaker":"YS Chi","startTime":2134.49,"endTime":2136.92,"body":"Of course, I never"},{"speaker":"YS Chi","startTime":2134.49,"endTime":2136.92,"body":"thought about that."},{"speaker":"Brian Brittain","startTime":2136.95,"endTime":2139.38,"body":"Yeah, there's"},{"speaker":"Brian Brittain","startTime":2136.95,"endTime":2139.38,"body":"nothing better than watching"},{"speaker":"Brian Brittain","startTime":2139.38,"endTime":2142.08,"body":"someone who doesn't know me"},{"speaker":"Brian Brittain","startTime":2139.38,"endTime":2142.08,"body":"start talking to me and when I"},{"speaker":"Brian Brittain","startTime":2142.17,"endTime":2146.97,"body":"answer with a very West Coast US"},{"speaker":"Brian Brittain","startTime":2142.17,"endTime":2146.97,"body":"accent, that puzzled look on"},{"speaker":"Brian Brittain","startTime":2146.97,"endTime":2149.16,"body":"their face is absolutely"},{"speaker":"Brian Brittain","startTime":2146.97,"endTime":2149.16,"body":"priceless."},{"speaker":"YS Chi","startTime":2151.13,"endTime":2154.46,"body":"Brian, thank you for"},{"speaker":"YS Chi","startTime":2151.13,"endTime":2154.46,"body":"joining us today and sharing"},{"speaker":"YS Chi","startTime":2154.49,"endTime":2160.85,"body":"your passion. Your optimism for"},{"speaker":"YS Chi","startTime":2154.49,"endTime":2160.85,"body":"where we're taking Reed"},{"speaker":"YS Chi","startTime":2160.85,"endTime":2164.66,"body":"Exhibitions, unique"},{"speaker":"YS Chi","startTime":2160.85,"endTime":2164.66,"body":"contributions. Whether it's"},{"speaker":"YS Chi","startTime":2164.69,"endTime":2170.42,"body":"customer centricity, or team"},{"speaker":"YS Chi","startTime":2164.69,"endTime":2170.42,"body":"support and communication. I"},{"speaker":"YS Chi","startTime":2170.42,"endTime":2174.92,"body":"think I would say the one focal"},{"speaker":"YS Chi","startTime":2170.42,"endTime":2174.92,"body":"point that I'm never going to"},{"speaker":"YS Chi","startTime":2174.92,"endTime":2179.75,"body":"forget is our discussion about"},{"speaker":"YS Chi","startTime":2174.92,"endTime":2179.75,"body":"digital argumentation. About the"},{"speaker":"YS Chi","startTime":2179.75,"endTime":2184.55,"body":"hybrid environment and what I"},{"speaker":"YS Chi","startTime":2179.75,"endTime":2184.55,"body":"love calling ambidexterity at"},{"speaker":"YS Chi","startTime":2184.55,"endTime":2189.38,"body":"RX. I wish you and your"},{"speaker":"YS Chi","startTime":2184.55,"endTime":2189.38,"body":"colleagues well, and please"},{"speaker":"YS Chi","startTime":2189.38,"endTime":2190.55,"body":"continue to stay well."},{"speaker":"Brian Brittain","startTime":2190.82,"endTime":2192.89,"body":"Thank you. Thank"},{"speaker":"Brian Brittain","startTime":2190.82,"endTime":2192.89,"body":"you for the time today and I"},{"speaker":"Brian Brittain","startTime":2192.89,"endTime":2195.56,"body":"hope everyone gets through this"},{"speaker":"Brian Brittain","startTime":2192.89,"endTime":2195.56,"body":"in one piece."},{"speaker":"YS Chi","startTime":2195.71,"endTime":2196.79,"body":"We will together."},{"speaker":"Brian Brittain","startTime":2196.85,"endTime":2197.69,"body":"We will"},{"speaker":"Brian Brittain","startTime":2196.85,"endTime":2197.69,"body":"together."},{"speaker":"YS Chi","startTime":2199.07,"endTime":2201.65,"body":"Thank you to our"},{"speaker":"YS Chi","startTime":2199.07,"endTime":2201.65,"body":"listeners for tuning in. Don't"},{"speaker":"YS Chi","startTime":2201.65,"endTime":2204.74,"body":"forget to hit subscribe on your"},{"speaker":"YS Chi","startTime":2201.65,"endTime":2204.74,"body":"podcast app to get new episodes"},{"speaker":"YS Chi","startTime":2204.74,"endTime":2208.88,"body":"as soon as they're released and"},{"speaker":"YS Chi","startTime":2204.74,"endTime":2208.88,"body":"thank you for listening. Please"},{"speaker":"YS Chi","startTime":2208.88,"endTime":2209.48,"body":"stay well."}]}