{"version":"1.0.0","segments":[{"speaker":"YS Chi","startTime":0.42,"endTime":3.33,"body":"The Unique Contributions"},{"speaker":"YS Chi","startTime":0.42,"endTime":3.33,"body":"podcast is brought to you by"},{"speaker":"YS Chi","startTime":3.33,"endTime":6.39,"body":"RELX. Find out more about us by"},{"speaker":"YS Chi","startTime":3.33,"endTime":6.39,"body":"visiting RELX.com."},{"speaker":"Min Chen","startTime":9.63,"endTime":11.97,"body":"I want to make it very"},{"speaker":"Min Chen","startTime":9.63,"endTime":11.97,"body":"short and simple as you have"},{"speaker":"Min Chen","startTime":11.97,"endTime":16.23,"body":"heard my story earlier. I want"},{"speaker":"Min Chen","startTime":11.97,"endTime":16.23,"body":"to quote my math teachers"},{"speaker":"Min Chen","startTime":16.23,"endTime":20.76,"body":"remark. Find things you're"},{"speaker":"Min Chen","startTime":16.23,"endTime":20.76,"body":"really passionate about and"},{"speaker":"Min Chen","startTime":20.76,"endTime":22.59,"body":"stick to it, and don't give up."},{"speaker":"YS Chi","startTime":40.39,"endTime":42.7,"body":"Hello, and welcome to"},{"speaker":"YS Chi","startTime":40.39,"endTime":42.7,"body":"our second series of unique"},{"speaker":"YS Chi","startTime":42.7,"endTime":46.42,"body":"contributions, a RELX podcast"},{"speaker":"YS Chi","startTime":42.7,"endTime":46.42,"body":"where we bring you closer to"},{"speaker":"YS Chi","startTime":46.42,"endTime":49.57,"body":"some of the most interesting"},{"speaker":"YS Chi","startTime":46.42,"endTime":49.57,"body":"people from around our business."},{"speaker":"YS Chi","startTime":50.62,"endTime":54.19,"body":"I'm YS Chi and I'll be exploring"},{"speaker":"YS Chi","startTime":50.62,"endTime":54.19,"body":"with my guests some of the big"},{"speaker":"YS Chi","startTime":54.19,"endTime":56.89,"body":"issues that matter to society,"},{"speaker":"YS Chi","startTime":54.19,"endTime":56.89,"body":"how they are making a"},{"speaker":"YS Chi","startTime":56.89,"endTime":60.1,"body":"difference, and what brought"},{"speaker":"YS Chi","startTime":56.89,"endTime":60.1,"body":"them to where they are today."},{"speaker":"YS Chi","startTime":61.36,"endTime":64.66,"body":"Hello, and welcome back to our"},{"speaker":"YS Chi","startTime":61.36,"endTime":64.66,"body":"listeners. Our guest today is"},{"speaker":"YS Chi","startTime":64.66,"endTime":67.75,"body":"Min Chen, Chief Technology"},{"speaker":"YS Chi","startTime":64.66,"endTime":67.75,"body":"Officer of LexisNexis Legal \u0026"},{"speaker":"YS Chi","startTime":67.75,"endTime":71.86,"body":"Professional for Asia Pacific"},{"speaker":"YS Chi","startTime":67.75,"endTime":71.86,"body":"and Global Search. Based in"},{"speaker":"YS Chi","startTime":71.86,"endTime":76.72,"body":"Shanghai, Min runs large teams"},{"speaker":"YS Chi","startTime":71.86,"endTime":76.72,"body":"of technologists and software"},{"speaker":"YS Chi","startTime":76.72,"endTime":79.78,"body":"engineers to deliver solutions"},{"speaker":"YS Chi","startTime":76.72,"endTime":79.78,"body":"to clients in the legal"},{"speaker":"YS Chi","startTime":79.78,"endTime":84.1,"body":"industry. The legal industry is"},{"speaker":"YS Chi","startTime":79.78,"endTime":84.1,"body":"going through a profound"},{"speaker":"YS Chi","startTime":84.13,"endTime":88.24,"body":"technological transformation."},{"speaker":"YS Chi","startTime":84.13,"endTime":88.24,"body":"I'll be asking Min what this"},{"speaker":"YS Chi","startTime":88.24,"endTime":92.74,"body":"means for lawyers, and how the"},{"speaker":"YS Chi","startTime":88.24,"endTime":92.74,"body":"new generation called Gen Z is"},{"speaker":"YS Chi","startTime":92.74,"endTime":97.57,"body":"shaping the future of law. Along"},{"speaker":"YS Chi","startTime":92.74,"endTime":97.57,"body":"the way, we'll also hear about"},{"speaker":"YS Chi","startTime":97.57,"endTime":99.73,"body":"what it's like to be a woman"},{"speaker":"YS Chi","startTime":97.57,"endTime":99.73,"body":"working in the field of"},{"speaker":"YS Chi","startTime":99.73,"endTime":104.29,"body":"technology and data science. So"},{"speaker":"YS Chi","startTime":99.73,"endTime":104.29,"body":"hello Min, thank you for joining"},{"speaker":"YS Chi","startTime":104.29,"endTime":107.71,"body":"us even though it's a night time"},{"speaker":"YS Chi","startTime":104.29,"endTime":107.71,"body":"in Shanghai and the weekend."},{"speaker":"Min Chen","startTime":107.98,"endTime":110.38,"body":"Hi YS, I'm honoured to"},{"speaker":"Min Chen","startTime":107.98,"endTime":110.38,"body":"be the guest."},{"speaker":"YS Chi","startTime":111.19,"endTime":117.04,"body":"I would like to kick off"},{"speaker":"YS Chi","startTime":111.19,"endTime":117.04,"body":"by talking about your actual day"},{"speaker":"YS Chi","startTime":117.04,"endTime":122.05,"body":"to day work at LexisNexis. Over"},{"speaker":"YS Chi","startTime":117.04,"endTime":122.05,"body":"a decade ago, you joined a team"},{"speaker":"YS Chi","startTime":122.05,"endTime":126.61,"body":"with less than 10 people to"},{"speaker":"YS Chi","startTime":122.05,"endTime":126.61,"body":"support the China business. Then"},{"speaker":"YS Chi","startTime":126.61,"endTime":130.9,"body":"today as CTO of LexisNexis, Asia"},{"speaker":"YS Chi","startTime":126.61,"endTime":130.9,"body":"Pacific and Global Search, you"},{"speaker":"YS Chi","startTime":130.9,"endTime":135.19,"body":"oversee a team of about 250"},{"speaker":"YS Chi","startTime":130.9,"endTime":135.19,"body":"technologists and software"},{"speaker":"YS Chi","startTime":135.19,"endTime":139.36,"body":"engineers spread across"},{"speaker":"YS Chi","startTime":135.19,"endTime":139.36,"body":"everywhere from Shanghai to"},{"speaker":"YS Chi","startTime":139.36,"endTime":144.16,"body":"Australia, US and India, etc."},{"speaker":"YS Chi","startTime":139.36,"endTime":144.16,"body":"The projects you work on are"},{"speaker":"YS Chi","startTime":144.16,"endTime":147.79,"body":"scattered all around the world."},{"speaker":"YS Chi","startTime":144.16,"endTime":147.79,"body":"This reflects a profound"},{"speaker":"YS Chi","startTime":147.79,"endTime":150.73,"body":"technological transformation"},{"speaker":"YS Chi","startTime":147.79,"endTime":150.73,"body":"that is taking place in the"},{"speaker":"YS Chi","startTime":150.73,"endTime":154.63,"body":"legal industry it sounds like."},{"speaker":"YS Chi","startTime":150.73,"endTime":154.63,"body":"So please tell us a little more"},{"speaker":"YS Chi","startTime":154.63,"endTime":155.32,"body":"about that."},{"speaker":"Min Chen","startTime":156.17,"endTime":159.02,"body":"Right. I think the"},{"speaker":"Min Chen","startTime":156.17,"endTime":159.02,"body":"legal industry has been"},{"speaker":"Min Chen","startTime":159.02,"endTime":162.89,"body":"relatively conservative to"},{"speaker":"Min Chen","startTime":159.02,"endTime":162.89,"body":"adopting new technologies in the"},{"speaker":"Min Chen","startTime":162.89,"endTime":167.03,"body":"past century because legal"},{"speaker":"Min Chen","startTime":162.89,"endTime":167.03,"body":"systems are always jurisdiction"},{"speaker":"Min Chen","startTime":167.03,"endTime":171.11,"body":"specific, and the evolvement of"},{"speaker":"Min Chen","startTime":167.03,"endTime":171.11,"body":"law is also relatively slow."},{"speaker":"Min Chen","startTime":172.22,"endTime":176.81,"body":"Having said that, I do notice"},{"speaker":"Min Chen","startTime":172.22,"endTime":176.81,"body":"that rising demand of embracing"},{"speaker":"Min Chen","startTime":176.84,"endTime":180.98,"body":"and seeking analytics and"},{"speaker":"Min Chen","startTime":176.84,"endTime":180.98,"body":"automation by our customers has"},{"speaker":"Min Chen","startTime":180.98,"endTime":185.09,"body":"been pushing changes on legal"},{"speaker":"Min Chen","startTime":180.98,"endTime":185.09,"body":"industry through advanced"},{"speaker":"Min Chen","startTime":185.12,"endTime":188.93,"body":"technology, particularly on"},{"speaker":"Min Chen","startTime":185.12,"endTime":188.93,"body":"cloud based solution and"},{"speaker":"Min Chen","startTime":188.96,"endTime":193.64,"body":"artificial intelligence. The"},{"speaker":"Min Chen","startTime":188.96,"endTime":193.64,"body":"pandemic accelerates this change"},{"speaker":"Min Chen","startTime":193.64,"endTime":197.39,"body":"a bit because it pushes new ways"},{"speaker":"Min Chen","startTime":193.64,"endTime":197.39,"body":"of gathering, sharing and"},{"speaker":"Min Chen","startTime":197.39,"endTime":202.13,"body":"dealing with data. For example,"},{"speaker":"Min Chen","startTime":197.39,"endTime":202.13,"body":"law firms want to automate those"},{"speaker":"Min Chen","startTime":202.13,"endTime":206.96,"body":"repeatable manual tasks to keep"},{"speaker":"Min Chen","startTime":202.13,"endTime":206.96,"body":"their rates competitive, so they"},{"speaker":"Min Chen","startTime":206.96,"endTime":210.92,"body":"can continue to win business."},{"speaker":"Min Chen","startTime":206.96,"endTime":210.92,"body":"While in-house counsel wants"},{"speaker":"Min Chen","startTime":210.95,"endTime":214.34,"body":"automation to lower the amount"},{"speaker":"Min Chen","startTime":210.95,"endTime":214.34,"body":"of money they have to spend on"},{"speaker":"Min Chen","startTime":214.34,"endTime":218.99,"body":"using outside legal counsels."},{"speaker":"Min Chen","startTime":214.34,"endTime":218.99,"body":"They will all need a better"},{"speaker":"Min Chen","startTime":219.02,"endTime":222.59,"body":"decision making tool to help"},{"speaker":"Min Chen","startTime":219.02,"endTime":222.59,"body":"them and descriptive or"},{"speaker":"Min Chen","startTime":222.62,"endTime":228.32,"body":"predictive analytics, will play"},{"speaker":"Min Chen","startTime":222.62,"endTime":228.32,"body":"a big part of it. LexisNexis'"},{"speaker":"Min Chen","startTime":228.32,"endTime":231.53,"body":"mission is to help our customers"},{"speaker":"Min Chen","startTime":228.32,"endTime":231.53,"body":"to improve their work"},{"speaker":"Min Chen","startTime":231.53,"endTime":235.7,"body":"efficiency. We do have a big"},{"speaker":"Min Chen","startTime":231.53,"endTime":235.7,"body":"advantage to deliver that"},{"speaker":"Min Chen","startTime":235.7,"endTime":240.02,"body":"mission because we have both"},{"speaker":"Min Chen","startTime":235.7,"endTime":240.02,"body":"data and advanced technology"},{"speaker":"Min Chen","startTime":240.62,"endTime":244.22,"body":"that includes natural language"},{"speaker":"Min Chen","startTime":240.62,"endTime":244.22,"body":"processing, natural language"},{"speaker":"Min Chen","startTime":244.25,"endTime":247.43,"body":"understanding, generation,"},{"speaker":"Min Chen","startTime":244.25,"endTime":247.43,"body":"machine learning, deep learning,"},{"speaker":"Min Chen","startTime":247.46,"endTime":249.92,"body":"computer vision, and so on."},{"speaker":"YS Chi","startTime":250.95,"endTime":255.93,"body":"So Min, at some point in"},{"speaker":"YS Chi","startTime":250.95,"endTime":255.93,"body":"time mindset began to change."},{"speaker":"YS Chi","startTime":256.2,"endTime":259.89,"body":"Were you there to observe that"},{"speaker":"YS Chi","startTime":256.2,"endTime":259.89,"body":"change in mindset and how did"},{"speaker":"YS Chi","startTime":259.92,"endTime":262.11,"body":"LNLP decide to jump onto that?"},{"speaker":"Min Chen","startTime":263.02,"endTime":268.51,"body":"Yeah, I was there."},{"speaker":"Min Chen","startTime":263.02,"endTime":268.51,"body":"Pretty much we are seeing the"},{"speaker":"Min Chen","startTime":268.51,"endTime":272.8,"body":"recent three to four years. I"},{"speaker":"Min Chen","startTime":268.51,"endTime":272.8,"body":"see those changes and that is"},{"speaker":"Min Chen","startTime":272.8,"endTime":276.73,"body":"why the team has been growing"},{"speaker":"Min Chen","startTime":272.8,"endTime":276.73,"body":"from 10 to 200 at the same"},{"speaker":"Min Chen","startTime":276.73,"endTime":281.77,"body":"period. Legal information is"},{"speaker":"Min Chen","startTime":276.73,"endTime":281.77,"body":"mainly tax based and that's why"},{"speaker":"Min Chen","startTime":281.98,"endTime":285.76,"body":"artificial intelligence plays a"},{"speaker":"Min Chen","startTime":281.98,"endTime":285.76,"body":"critical role to address the"},{"speaker":"Min Chen","startTime":285.76,"endTime":288.97,"body":"issues of natural language"},{"speaker":"Min Chen","startTime":285.76,"endTime":288.97,"body":"understanding and natural"},{"speaker":"Min Chen","startTime":288.97,"endTime":289.9,"body":"language generation."},{"speaker":"YS Chi","startTime":291.52,"endTime":293.89,"body":"This so called"},{"speaker":"YS Chi","startTime":291.52,"endTime":293.89,"body":"'latecomer' to technology"},{"speaker":"YS Chi","startTime":293.89,"endTime":298.93,"body":"transformation is suddenly"},{"speaker":"YS Chi","startTime":293.89,"endTime":298.93,"body":"having a real fast pace. Is it"},{"speaker":"YS Chi","startTime":298.93,"endTime":301.15,"body":"pandemic or is there something"},{"speaker":"YS Chi","startTime":298.93,"endTime":301.15,"body":"else?"},{"speaker":"Min Chen","startTime":301.39,"endTime":304.96,"body":"I think it's driven by"},{"speaker":"Min Chen","startTime":301.39,"endTime":304.96,"body":"the customer problem. The"},{"speaker":"Min Chen","startTime":305.56,"endTime":309.52,"body":"pandemic definitely is part of"},{"speaker":"Min Chen","startTime":305.56,"endTime":309.52,"body":"that, as already mentioned. The"},{"speaker":"Min Chen","startTime":310.12,"endTime":315.7,"body":"pandemic actually generates the"},{"speaker":"Min Chen","startTime":310.12,"endTime":315.7,"body":"new ways of thinking, getting"},{"speaker":"Min Chen","startTime":315.7,"endTime":320.74,"body":"the information. But I think it"},{"speaker":"Min Chen","startTime":315.7,"endTime":320.74,"body":"is driven by the customer"},{"speaker":"Min Chen","startTime":320.74,"endTime":324.73,"body":"problem. We have a tough"},{"speaker":"Min Chen","startTime":320.74,"endTime":324.73,"body":"customer problem in the legal"},{"speaker":"Min Chen","startTime":324.73,"endTime":330.34,"body":"domain. Legal information is"},{"speaker":"Min Chen","startTime":324.73,"endTime":330.34,"body":"very often complex, professional"},{"speaker":"Min Chen","startTime":330.49,"endTime":334.78,"body":"and lengthy text based"},{"speaker":"Min Chen","startTime":330.49,"endTime":334.78,"body":"documents. Given that specialty,"},{"speaker":"Min Chen","startTime":335.38,"endTime":339.91,"body":"we need expertise and focus"},{"speaker":"Min Chen","startTime":335.38,"endTime":339.91,"body":"particularly on natural language"},{"speaker":"Min Chen","startTime":339.94,"endTime":342.22,"body":"understanding. I earlier"},{"speaker":"Min Chen","startTime":339.94,"endTime":342.22,"body":"mentioned about that, I'm just"},{"speaker":"Min Chen","startTime":342.22,"endTime":344.8,"body":"very obsessed with that. So"},{"speaker":"Min Chen","startTime":342.22,"endTime":344.8,"body":"natural language understanding"},{"speaker":"Min Chen","startTime":344.8,"endTime":347.56,"body":"as well as machine reading"},{"speaker":"Min Chen","startTime":344.8,"endTime":347.56,"body":"comprehension, having the"},{"speaker":"Min Chen","startTime":347.56,"endTime":350.05,"body":"machine to understand the"},{"speaker":"Min Chen","startTime":347.56,"endTime":350.05,"body":"context of the body of the text."},{"speaker":"Min Chen","startTime":350.32,"endTime":354.94,"body":"Natural language generation is"},{"speaker":"Min Chen","startTime":350.32,"endTime":354.94,"body":"about competition producing,"},{"speaker":"Min Chen","startTime":355.15,"endTime":358.24,"body":"having the machine to produce"},{"speaker":"Min Chen","startTime":355.15,"endTime":358.24,"body":"the text. Deep learning"},{"speaker":"Min Chen","startTime":358.27,"endTime":361.72,"body":"technology that is evolving"},{"speaker":"Min Chen","startTime":358.27,"endTime":361.72,"body":"faster than ever in the world of"},{"speaker":"Min Chen","startTime":361.72,"endTime":366.07,"body":"AI, will clearly be the major"},{"speaker":"Min Chen","startTime":361.72,"endTime":366.07,"body":"solution to tackle these areas."},{"speaker":"Min Chen","startTime":366.34,"endTime":369.67,"body":"So when I say it is driven by"},{"speaker":"Min Chen","startTime":366.34,"endTime":369.67,"body":"customer problem, I give you one"},{"speaker":"Min Chen","startTime":369.67,"endTime":375.01,"body":"example here, like auto summary"},{"speaker":"Min Chen","startTime":369.67,"endTime":375.01,"body":"in legal domain. We have this"},{"speaker":"Min Chen","startTime":375.01,"endTime":378.91,"body":"case summary which is critical"},{"speaker":"Min Chen","startTime":375.01,"endTime":378.91,"body":"for legal researchers. So"},{"speaker":"Min Chen","startTime":378.91,"endTime":382.48,"body":"without case summary, a legal"},{"speaker":"Min Chen","startTime":378.91,"endTime":382.48,"body":"researcher may need to read"},{"speaker":"Min Chen","startTime":382.48,"endTime":386.44,"body":"through the whole case before"},{"speaker":"Min Chen","startTime":382.48,"endTime":386.44,"body":"they can be sure whether the"},{"speaker":"Min Chen","startTime":386.44,"endTime":391.12,"body":"case is applicable to their case"},{"speaker":"Min Chen","startTime":386.44,"endTime":391.12,"body":"or not. But generating summary"},{"speaker":"Min Chen","startTime":391.15,"endTime":395.92,"body":"is not free. It highly relies on"},{"speaker":"Min Chen","startTime":391.15,"endTime":395.92,"body":"human efforts, and only well"},{"speaker":"Min Chen","startTime":395.92,"endTime":398.98,"body":"trained legal practitioners can"},{"speaker":"Min Chen","startTime":395.92,"endTime":398.98,"body":"understand the legal domain"},{"speaker":"Min Chen","startTime":398.98,"endTime":403.03,"body":"language. However, there are"},{"speaker":"Min Chen","startTime":398.98,"endTime":403.03,"body":"millions of the case there and"},{"speaker":"Min Chen","startTime":403.03,"endTime":407.08,"body":"getting labour efforts on such"},{"speaker":"Min Chen","startTime":403.03,"endTime":407.08,"body":"work is very challenging,"},{"speaker":"Min Chen","startTime":407.35,"endTime":411.16,"body":"because it's both time and"},{"speaker":"Min Chen","startTime":407.35,"endTime":411.16,"body":"resource consuming. In order to"},{"speaker":"Min Chen","startTime":411.16,"endTime":414.82,"body":"improve the coverage of high"},{"speaker":"Min Chen","startTime":411.16,"endTime":414.82,"body":"quality case summary to our"},{"speaker":"Min Chen","startTime":414.82,"endTime":418.78,"body":"customers, we delivered an"},{"speaker":"Min Chen","startTime":414.82,"endTime":418.78,"body":"automation solution to"},{"speaker":"Min Chen","startTime":418.78,"endTime":423.37,"body":"accelerate the case law document"},{"speaker":"Min Chen","startTime":418.78,"endTime":423.37,"body":"summary process through multiple"},{"speaker":"Min Chen","startTime":423.37,"endTime":427.45,"body":"state of art, deep learning"},{"speaker":"Min Chen","startTime":423.37,"endTime":427.45,"body":"technologies. Given the length"},{"speaker":"Min Chen","startTime":427.48,"endTime":431.77,"body":"of the case law documents and"},{"speaker":"Min Chen","startTime":427.48,"endTime":431.77,"body":"complexity of legal domain, this"},{"speaker":"Min Chen","startTime":431.77,"endTime":434.89,"body":"target task is even more"},{"speaker":"Min Chen","startTime":431.77,"endTime":434.89,"body":"challenging than other"},{"speaker":"Min Chen","startTime":434.89,"endTime":438.13,"body":"summarization tasks in other"},{"speaker":"Min Chen","startTime":434.89,"endTime":438.13,"body":"industries you've seen. That's"},{"speaker":"Min Chen","startTime":438.13,"endTime":440.68,"body":"why deep learning can make a big"},{"speaker":"Min Chen","startTime":438.13,"endTime":440.68,"body":"difference."},{"speaker":"YS Chi","startTime":441.14,"endTime":449.09,"body":"I suppose that the"},{"speaker":"YS Chi","startTime":441.14,"endTime":449.09,"body":"domain expertise of our folks in"},{"speaker":"YS Chi","startTime":449.12,"endTime":453.29,"body":"LexisNexis Legal and"},{"speaker":"YS Chi","startTime":449.12,"endTime":453.29,"body":"Professional really allows us to"},{"speaker":"YS Chi","startTime":453.29,"endTime":458.69,"body":"work with technologists like you"},{"speaker":"YS Chi","startTime":453.29,"endTime":458.69,"body":"and your team to jump that queue"},{"speaker":"YS Chi","startTime":458.72,"endTime":459.8,"body":"quite quickly, doesn't it?"},{"speaker":"Min Chen","startTime":460.32,"endTime":462.99,"body":"Yeah, they actually"},{"speaker":"Min Chen","startTime":460.32,"endTime":462.99,"body":"love to work with us because"},{"speaker":"Min Chen","startTime":463.2,"endTime":468.36,"body":"they have the domain knowledge."},{"speaker":"Min Chen","startTime":463.2,"endTime":468.36,"body":"Every domain knowledge, if you"},{"speaker":"Min Chen","startTime":468.36,"endTime":472.62,"body":"want to improve the coverage,"},{"speaker":"Min Chen","startTime":468.36,"endTime":472.62,"body":"improve the speed, they need to"},{"speaker":"Min Chen","startTime":472.62,"endTime":476.88,"body":"work with a technologist to do"},{"speaker":"Min Chen","startTime":472.62,"endTime":476.88,"body":"all the automations. So"},{"speaker":"Min Chen","startTime":477.09,"endTime":481.53,"body":"basically, they have their"},{"speaker":"Min Chen","startTime":477.09,"endTime":481.53,"body":"insights. Combined with our"},{"speaker":"Min Chen","startTime":481.71,"endTime":484.98,"body":"strong advanced on tech"},{"speaker":"Min Chen","startTime":481.71,"endTime":484.98,"body":"knowledge, these two things"},{"speaker":"Min Chen","startTime":484.98,"endTime":486.9,"body":"combined together can make the"},{"speaker":"Min Chen","startTime":484.98,"endTime":486.9,"body":"magic."},{"speaker":"YS Chi","startTime":487.5,"endTime":490.74,"body":"Now, you've talked very"},{"speaker":"YS Chi","startTime":487.5,"endTime":490.74,"body":"passionately about natural"},{"speaker":"YS Chi","startTime":490.74,"endTime":494.82,"body":"language processing and deep"},{"speaker":"YS Chi","startTime":490.74,"endTime":494.82,"body":"learning. Are there any other"},{"speaker":"YS Chi","startTime":494.82,"endTime":499.17,"body":"technological breakthroughs or"},{"speaker":"YS Chi","startTime":494.82,"endTime":499.17,"body":"changes that you have noticed"},{"speaker":"YS Chi","startTime":499.2,"endTime":502.83,"body":"that has really jumped and"},{"speaker":"YS Chi","startTime":499.2,"endTime":502.83,"body":"accelerated these"},{"speaker":"YS Chi","startTime":502.92,"endTime":503.82,"body":"transformations?"},{"speaker":"Min Chen","startTime":505.97,"endTime":508.7,"body":"I would come back to"},{"speaker":"Min Chen","startTime":505.97,"endTime":508.7,"body":"deep learning, because deep"},{"speaker":"Min Chen","startTime":508.7,"endTime":514.49,"body":"learning is a very broad area."},{"speaker":"Min Chen","startTime":508.7,"endTime":514.49,"body":"It is like artificial"},{"speaker":"Min Chen","startTime":514.49,"endTime":518.12,"body":"intelligence. You have lots of"},{"speaker":"Min Chen","startTime":514.49,"endTime":518.12,"body":"things, but the traditional way"},{"speaker":"Min Chen","startTime":518.12,"endTime":521.57,"body":"to tackle the problem is the"},{"speaker":"Min Chen","startTime":518.12,"endTime":521.57,"body":"traditional machine learning."},{"speaker":"Min Chen","startTime":522.02,"endTime":526.43,"body":"There's a limitation there. But"},{"speaker":"Min Chen","startTime":522.02,"endTime":526.43,"body":"deep learning actually is a big"},{"speaker":"Min Chen","startTime":526.43,"endTime":529.76,"body":"job to resolve the natural"},{"speaker":"Min Chen","startTime":526.43,"endTime":529.76,"body":"language understanding and"},{"speaker":"Min Chen","startTime":529.76,"endTime":533.48,"body":"natural language generation"},{"speaker":"Min Chen","startTime":529.76,"endTime":533.48,"body":"issue. In recent developments,"},{"speaker":"Min Chen","startTime":534.14,"endTime":538.91,"body":"we launched a new product called"},{"speaker":"Min Chen","startTime":534.14,"endTime":538.91,"body":"Asia Legal Analytics. That"},{"speaker":"Min Chen","startTime":538.91,"endTime":542.9,"body":"product is using the deep"},{"speaker":"Min Chen","startTime":538.91,"endTime":542.9,"body":"learning to do the knowledge"},{"speaker":"Min Chen","startTime":542.93,"endTime":547.91,"body":"extraction. The traditional way"},{"speaker":"Min Chen","startTime":542.93,"endTime":547.91,"body":"we use the natural language"},{"speaker":"Min Chen","startTime":547.91,"endTime":550.73,"body":"processing and traditional"},{"speaker":"Min Chen","startTime":547.91,"endTime":550.73,"body":"machine learning, we can do"},{"speaker":"Min Chen","startTime":550.73,"endTime":554.93,"body":"entity extraction. You can"},{"speaker":"Min Chen","startTime":550.73,"endTime":554.93,"body":"extract lawyers name, law firms"},{"speaker":"Min Chen","startTime":554.93,"endTime":558.08,"body":"name and court names, and just"},{"speaker":"Min Chen","startTime":554.93,"endTime":558.08,"body":"judges name. So that's the"},{"speaker":"Min Chen","startTime":558.08,"endTime":563.03,"body":"traditional entity extraction."},{"speaker":"Min Chen","startTime":558.08,"endTime":563.03,"body":"Now we have a big job we call"},{"speaker":"Min Chen","startTime":563.03,"endTime":566.54,"body":"the knowledge extraction."},{"speaker":"Min Chen","startTime":563.03,"endTime":566.54,"body":"Basically, you have this case"},{"speaker":"Min Chen","startTime":566.84,"endTime":570.2,"body":"where we're able to extract a"},{"speaker":"Min Chen","startTime":566.84,"endTime":570.2,"body":"legal issue. What is the legal"},{"speaker":"Min Chen","startTime":570.2,"endTime":573.92,"body":"issue for this case? What is the"},{"speaker":"Min Chen","startTime":570.2,"endTime":573.92,"body":"legal argument for this case?"},{"speaker":"Min Chen","startTime":574.52,"endTime":577.58,"body":"What is the legal principle for"},{"speaker":"Min Chen","startTime":574.52,"endTime":577.58,"body":"this case? That we call"},{"speaker":"Min Chen","startTime":577.76,"endTime":581.51,"body":"knowledge and insight"},{"speaker":"Min Chen","startTime":577.76,"endTime":581.51,"body":"extraction. If you only use the"},{"speaker":"Min Chen","startTime":581.51,"endTime":586.37,"body":"traditional machine learning,"},{"speaker":"Min Chen","startTime":581.51,"endTime":586.37,"body":"you're not able to get the"},{"speaker":"Min Chen","startTime":586.37,"endTime":590.69,"body":"insight extraction. But by"},{"speaker":"Min Chen","startTime":586.37,"endTime":590.69,"body":"having deep learning"},{"speaker":"Min Chen","startTime":590.72,"endTime":595.64,"body":"technologies really helped us to"},{"speaker":"Min Chen","startTime":590.72,"endTime":595.64,"body":"make the difference. We just"},{"speaker":"Min Chen","startTime":595.64,"endTime":599.84,"body":"launched that in February in the"},{"speaker":"Min Chen","startTime":595.64,"endTime":599.84,"body":"Malaysia market. We're going to"},{"speaker":"Min Chen","startTime":599.84,"endTime":603.83,"body":"learn launch that in April for"},{"speaker":"Min Chen","startTime":599.84,"endTime":603.83,"body":"the Hong Kong market. After our"},{"speaker":"Min Chen","startTime":603.83,"endTime":606.89,"body":"initial launch, the customer"},{"speaker":"Min Chen","startTime":603.83,"endTime":606.89,"body":"already feels amazed because in"},{"speaker":"Min Chen","startTime":606.89,"endTime":612.74,"body":"the past they see LexisNexis, we"},{"speaker":"Min Chen","startTime":606.89,"endTime":612.74,"body":"have Lex Machina, we have Ravel"},{"speaker":"Min Chen","startTime":612.77,"endTime":616.25,"body":"contacts. In the US market, they"},{"speaker":"Min Chen","startTime":612.77,"endTime":616.25,"body":"already have this kind of"},{"speaker":"Min Chen","startTime":616.25,"endTime":620.93,"body":"analytics. But now we have this"},{"speaker":"Min Chen","startTime":616.25,"endTime":620.93,"body":"analytics focused on insight"},{"speaker":"Min Chen","startTime":620.96,"endTime":624.23,"body":"extraction. So the customer"},{"speaker":"Min Chen","startTime":620.96,"endTime":624.23,"body":"feels amazed, it really is very"},{"speaker":"Min Chen","startTime":624.23,"endTime":626.48,"body":"successful in the Asia market."},{"speaker":"YS Chi","startTime":626.99,"endTime":629.36,"body":"I'm am equally"},{"speaker":"YS Chi","startTime":626.99,"endTime":629.36,"body":"intrigued. I have a dumb"},{"speaker":"YS Chi","startTime":629.36,"endTime":633.98,"body":"question. Does this work on all"},{"speaker":"YS Chi","startTime":629.36,"endTime":633.98,"body":"languages? Or does it only work"},{"speaker":"YS Chi","startTime":633.98,"endTime":639.98,"body":"on certain global, widely spoken"},{"speaker":"YS Chi","startTime":633.98,"endTime":639.98,"body":"language that are single byte?"},{"speaker":"Min Chen","startTime":640.92,"endTime":645.42,"body":"Yeah, I think the"},{"speaker":"Min Chen","startTime":640.92,"endTime":645.42,"body":"overall technology is suitable"},{"speaker":"Min Chen","startTime":645.42,"endTime":649.02,"body":"for all languages. But there's a"},{"speaker":"Min Chen","startTime":645.42,"endTime":649.02,"body":"different approach and"},{"speaker":"Min Chen","startTime":649.05,"endTime":654.33,"body":"techniques we have to take. It's"},{"speaker":"Min Chen","startTime":649.05,"endTime":654.33,"body":"because when we deal with"},{"speaker":"Min Chen","startTime":654.33,"endTime":659.28,"body":"different language, it's"},{"speaker":"Min Chen","startTime":654.33,"endTime":659.28,"body":"basically about token. How do"},{"speaker":"Min Chen","startTime":659.28,"endTime":662.85,"body":"you extract the token? The"},{"speaker":"Min Chen","startTime":659.28,"endTime":662.85,"body":"double byte language is not like"},{"speaker":"Min Chen","startTime":662.85,"endTime":666.57,"body":"English, the sentence is"},{"speaker":"Min Chen","startTime":662.85,"endTime":666.57,"body":"separated by meaningful tokens."},{"speaker":"Min Chen","startTime":666.87,"endTime":670.29,"body":"So the way you extract the"},{"speaker":"Min Chen","startTime":666.87,"endTime":670.29,"body":"token, in a sentence is"},{"speaker":"Min Chen","startTime":670.29,"endTime":673.29,"body":"different. You just have to get"},{"speaker":"Min Chen","startTime":670.29,"endTime":673.29,"body":"through that part and the rest"},{"speaker":"Min Chen","startTime":673.29,"endTime":676.56,"body":"of the techniques can be"},{"speaker":"Min Chen","startTime":673.29,"endTime":676.56,"body":"leveraged across different"},{"speaker":"Min Chen","startTime":677.37,"endTime":678.15,"body":"languages."},{"speaker":"YS Chi","startTime":679.2,"endTime":681.18,"body":"Is this very expensive"},{"speaker":"YS Chi","startTime":679.2,"endTime":681.18,"body":"to do Min?"},{"speaker":"Min Chen","startTime":682.02,"endTime":684.24,"body":"It really depends on"},{"speaker":"Min Chen","startTime":682.02,"endTime":684.24,"body":"the problem you're talking"},{"speaker":"Min Chen","startTime":684.24,"endTime":687.33,"body":"about. So I can't..."},{"speaker":"YS Chi","startTime":687.33,"endTime":691.74,"body":"It just sounds so fancy."},{"speaker":"YS Chi","startTime":687.33,"endTime":691.74,"body":"It sounds so complex, and"},{"speaker":"YS Chi","startTime":691.74,"endTime":695.16,"body":"therefore you have to think it's"},{"speaker":"YS Chi","startTime":691.74,"endTime":695.16,"body":"expensive. But obviously, you do"},{"speaker":"YS Chi","startTime":695.16,"endTime":696.96,"body":"it in a very efficient way."},{"speaker":"Min Chen","startTime":696.99,"endTime":699.66,"body":"Yeah, well once you"},{"speaker":"Min Chen","startTime":696.99,"endTime":699.66,"body":"build a foundation there,"},{"speaker":"Min Chen","startTime":699.93,"endTime":703.56,"body":"because we already have millions"},{"speaker":"Min Chen","startTime":699.93,"endTime":703.56,"body":"and billions of data there."},{"speaker":"Min Chen","startTime":704.58,"endTime":707.43,"body":"LexisNexis has the data so we"},{"speaker":"Min Chen","startTime":704.58,"endTime":707.43,"body":"already build the foundation."},{"speaker":"Min Chen","startTime":707.43,"endTime":711.84,"body":"Maybe when you build something"},{"speaker":"Min Chen","startTime":707.43,"endTime":711.84,"body":"from scratch, it takes time. It"},{"speaker":"Min Chen","startTime":711.84,"endTime":715.56,"body":"takes multiple experiments to"},{"speaker":"Min Chen","startTime":711.84,"endTime":715.56,"body":"get there. But once you set up,"},{"speaker":"Min Chen","startTime":715.56,"endTime":718.47,"body":"build up the foundation, you"},{"speaker":"Min Chen","startTime":715.56,"endTime":718.47,"body":"already have that algorithm"},{"speaker":"Min Chen","startTime":718.47,"endTime":722.94,"body":"there, it will be easier to"},{"speaker":"Min Chen","startTime":718.47,"endTime":722.94,"body":"leverage to other regions. To"},{"speaker":"Min Chen","startTime":722.94,"endTime":726.72,"body":"build up your first concept, it"},{"speaker":"Min Chen","startTime":722.94,"endTime":726.72,"body":"might be not very cheap. But if"},{"speaker":"Min Chen","startTime":726.72,"endTime":732.12,"body":"we want to expand a similar idea"},{"speaker":"Min Chen","startTime":726.72,"endTime":732.12,"body":"to other regions, it becomes"},{"speaker":"Min Chen","startTime":732.3,"endTime":733.35,"body":"cheaper and cheaper."},{"speaker":"YS Chi","startTime":733.95,"endTime":737.28,"body":"That is really one of"},{"speaker":"YS Chi","startTime":733.95,"endTime":737.28,"body":"our unique advantage and unique"},{"speaker":"YS Chi","startTime":737.28,"endTime":741.0,"body":"contributions because we have"},{"speaker":"YS Chi","startTime":737.28,"endTime":741.0,"body":"both the content and now the"},{"speaker":"YS Chi","startTime":741.0,"endTime":741.78,"body":"technology."},{"speaker":"YS Chi","startTime":749.43,"endTime":754.26,"body":"Well, as unique as that is, I"},{"speaker":"YS Chi","startTime":749.43,"endTime":754.26,"body":"find you to be a very unique"},{"speaker":"YS Chi","startTime":754.26,"endTime":758.04,"body":"person Min. Since we have met"},{"speaker":"YS Chi","startTime":754.26,"endTime":758.04,"body":"several years ago, I've been"},{"speaker":"YS Chi","startTime":758.04,"endTime":761.85,"body":"fascinated about your growth and"},{"speaker":"YS Chi","startTime":758.04,"endTime":761.85,"body":"I'd like to turn to that for now"},{"speaker":"YS Chi","startTime":761.85,"endTime":765.66,"body":"for a few minutes. But before we"},{"speaker":"YS Chi","startTime":761.85,"endTime":765.66,"body":"do that, tell us a little bit"},{"speaker":"YS Chi","startTime":765.66,"endTime":769.2,"body":"about how you're handling this,"},{"speaker":"YS Chi","startTime":765.66,"endTime":769.2,"body":"you know, unexpected and very"},{"speaker":"YS Chi","startTime":769.2,"endTime":770.61,"body":"prolonged pandemic."},{"speaker":"Min Chen","startTime":770.0,"endTime":770.87,"body":"Well, I want to show"},{"speaker":"Min Chen","startTime":770.0,"endTime":770.87,"body":"off a little bit YS. We have"},{"speaker":"Min Chen","startTime":770.87,"endTime":771.92,"body":"been completely back to the"},{"speaker":"Min Chen","startTime":770.87,"endTime":771.92,"body":"office for a year now. I'm"},{"speaker":"Min Chen","startTime":771.92,"endTime":773.18,"body":"definitely not, I'm not a big"},{"speaker":"Min Chen","startTime":771.92,"endTime":773.18,"body":"fan of working from home, even"},{"speaker":"Min Chen","startTime":773.18,"endTime":787.73,"body":"before the pandemic. So I do"},{"speaker":"Min Chen","startTime":773.18,"endTime":787.73,"body":"acknowledge we have advanced to"},{"speaker":"Min Chen","startTime":787.73,"endTime":791.66,"body":"technologies to help people meet"},{"speaker":"Min Chen","startTime":787.73,"endTime":791.66,"body":"virtually. For example, a few"},{"speaker":"Min Chen","startTime":791.66,"endTime":795.59,"body":"weeks ago, I was demoed by the"},{"speaker":"Min Chen","startTime":791.66,"endTime":795.59,"body":"team for an AR and VR app to"},{"speaker":"Min Chen","startTime":795.59,"endTime":798.74,"body":"allow engineers to do pair"},{"speaker":"Min Chen","startTime":795.59,"endTime":798.74,"body":"programming and code review"},{"speaker":"Min Chen","startTime":798.77,"endTime":801.53,"body":"remotely. By the way, pair"},{"speaker":"Min Chen","startTime":798.77,"endTime":801.53,"body":"programming is where two"},{"speaker":"Min Chen","startTime":801.53,"endTime":804.5,"body":"engineers work together on the"},{"speaker":"Min Chen","startTime":801.53,"endTime":804.5,"body":"same piece of code. Code review"},{"speaker":"Min Chen","startTime":804.5,"endTime":807.23,"body":"is a group of engineers where"},{"speaker":"Min Chen","startTime":804.5,"endTime":807.23,"body":"they get together to review the"},{"speaker":"Min Chen","startTime":807.23,"endTime":811.82,"body":"same piece of code. So you can"},{"speaker":"Min Chen","startTime":807.23,"endTime":811.82,"body":"imagine these kind of activities"},{"speaker":"Min Chen","startTime":811.85,"endTime":815.81,"body":"require a heavy in person"},{"speaker":"Min Chen","startTime":811.85,"endTime":815.81,"body":"experience. Now, there are"},{"speaker":"Min Chen","startTime":815.81,"endTime":820.4,"body":"different types of tools which"},{"speaker":"Min Chen","startTime":815.81,"endTime":820.4,"body":"can support engineers to do the"},{"speaker":"Min Chen","startTime":820.4,"endTime":826.19,"body":"same work virtually. But I think"},{"speaker":"Min Chen","startTime":820.4,"endTime":826.19,"body":"the dynamic and the inspiration"},{"speaker":"Min Chen","startTime":826.22,"endTime":830.78,"body":"of being able to have face to"},{"speaker":"Min Chen","startTime":826.22,"endTime":830.78,"body":"face conversation cannot be"},{"speaker":"Min Chen","startTime":830.93,"endTime":836.15,"body":"completely replicated. There are"},{"speaker":"Min Chen","startTime":830.93,"endTime":836.15,"body":"just a few exquisite nuances"},{"speaker":"Min Chen","startTime":836.18,"endTime":839.48,"body":"that you might not be able to"},{"speaker":"Min Chen","startTime":836.18,"endTime":839.48,"body":"tell them explicitly, but you"},{"speaker":"Min Chen","startTime":839.48,"endTime":842.69,"body":"just know the difference. It's"},{"speaker":"Min Chen","startTime":839.48,"endTime":842.69,"body":"that difference that can make a"},{"speaker":"Min Chen","startTime":842.69,"endTime":846.59,"body":"difference to be creative, to"},{"speaker":"Min Chen","startTime":842.69,"endTime":846.59,"body":"drive innovation in a more"},{"speaker":"Min Chen","startTime":846.89,"endTime":852.2,"body":"efficient and productive way. So"},{"speaker":"Min Chen","startTime":846.89,"endTime":852.2,"body":"once the situation became better"},{"speaker":"Min Chen","startTime":852.2,"endTime":856.19,"body":"in Shanghai, it was only like"},{"speaker":"Min Chen","startTime":852.2,"endTime":856.19,"body":"three to four weeks, there was"},{"speaker":"Min Chen","startTime":856.19,"endTime":859.04,"body":"locked down. So we were all"},{"speaker":"Min Chen","startTime":856.19,"endTime":859.04,"body":"working from home. But when the"},{"speaker":"Min Chen","startTime":859.04,"endTime":862.22,"body":"restrictions started to ease, I"},{"speaker":"Min Chen","startTime":859.04,"endTime":862.22,"body":"brought the entire team back to"},{"speaker":"Min Chen","startTime":862.22,"endTime":866.36,"body":"the office and everyone was"},{"speaker":"Min Chen","startTime":862.22,"endTime":866.36,"body":"super excited to meet everyone"},{"speaker":"Min Chen","startTime":866.36,"endTime":871.28,"body":"in 3D again. Having said that,"},{"speaker":"Min Chen","startTime":866.36,"endTime":871.28,"body":"it seems only the China gets"},{"speaker":"Min Chen","startTime":871.31,"endTime":875.69,"body":"100% back to office, and the"},{"speaker":"Min Chen","startTime":871.31,"endTime":875.69,"body":"rest of the world still majorly"},{"speaker":"Min Chen","startTime":875.69,"endTime":879.02,"body":"work from home, including our"},{"speaker":"Min Chen","startTime":875.69,"endTime":879.02,"body":"customers that we're serving in"},{"speaker":"Min Chen","startTime":879.05,"endTime":884.99,"body":"Asia Pacific and globally. So to"},{"speaker":"Min Chen","startTime":879.05,"endTime":884.99,"body":"me, the ways of interaction has"},{"speaker":"Min Chen","startTime":884.99,"endTime":889.28,"body":"changed. I think I've grown my"},{"speaker":"Min Chen","startTime":884.99,"endTime":889.28,"body":"remote research skills to the"},{"speaker":"Min Chen","startTime":889.52,"endTime":893.54,"body":"new heights. During the"},{"speaker":"Min Chen","startTime":889.52,"endTime":893.54,"body":"pandemic, I got more chances to"},{"speaker":"Min Chen","startTime":893.54,"endTime":897.56,"body":"talk with customers remotely."},{"speaker":"Min Chen","startTime":893.54,"endTime":897.56,"body":"That really helps me to learn a"},{"speaker":"Min Chen","startTime":897.56,"endTime":902.3,"body":"few innovative techniques to"},{"speaker":"Min Chen","startTime":897.56,"endTime":902.3,"body":"capture the precise feedback"},{"speaker":"Min Chen","startTime":902.36,"endTime":906.14,"body":"from customers for product"},{"speaker":"Min Chen","startTime":902.36,"endTime":906.14,"body":"validation or discovery through"},{"speaker":"Min Chen","startTime":906.14,"endTime":911.87,"body":"phone calls. That I consider as"},{"speaker":"Min Chen","startTime":906.14,"endTime":911.87,"body":"the most valuable new skills I"},{"speaker":"Min Chen","startTime":911.87,"endTime":914.03,"body":"developed during the special"},{"speaker":"Min Chen","startTime":911.87,"endTime":914.03,"body":"period."},{"speaker":"YS Chi","startTime":914.39,"endTime":919.46,"body":"Always looking at the"},{"speaker":"YS Chi","startTime":914.39,"endTime":919.46,"body":"positive side Min. So, you know,"},{"speaker":"YS Chi","startTime":919.46,"endTime":924.62,"body":"some years ago, it would not"},{"speaker":"YS Chi","startTime":919.46,"endTime":924.62,"body":"have been at all conceivable"},{"speaker":"YS Chi","startTime":924.98,"endTime":929.27,"body":"that I would be doing this kind"},{"speaker":"YS Chi","startTime":924.98,"endTime":929.27,"body":"of conversation with a women"},{"speaker":"YS Chi","startTime":929.27,"endTime":934.25,"body":"technologist. It's been a little"},{"speaker":"YS Chi","startTime":929.27,"endTime":934.25,"body":"over 15 years since you joined"},{"speaker":"YS Chi","startTime":934.25,"endTime":938.06,"body":"LexisNexis. Then you've spent a"},{"speaker":"YS Chi","startTime":934.25,"endTime":938.06,"body":"little more time in the broader"},{"speaker":"YS Chi","startTime":938.06,"endTime":941.27,"body":"tech world before that. You even"},{"speaker":"YS Chi","startTime":938.06,"endTime":941.27,"body":"studied computer science at"},{"speaker":"YS Chi","startTime":941.27,"endTime":942.53,"body":"Shanghai University. Right?"},{"speaker":"Min Chen","startTime":942.86,"endTime":943.22,"body":"Right."},{"speaker":"YS Chi","startTime":943.25,"endTime":946.4,"body":"You were one of the very"},{"speaker":"YS Chi","startTime":943.25,"endTime":946.4,"body":"few girls in that area. There"},{"speaker":"YS Chi","startTime":946.4,"endTime":950.24,"body":"must have been a lot of"},{"speaker":"YS Chi","startTime":946.4,"endTime":950.24,"body":"competitive and demanding"},{"speaker":"YS Chi","startTime":950.27,"endTime":954.02,"body":"environment that you had to cope"},{"speaker":"YS Chi","startTime":950.27,"endTime":954.02,"body":"with at the time. Would you like"},{"speaker":"YS Chi","startTime":954.02,"endTime":956.36,"body":"to kind of share some stories"},{"speaker":"YS Chi","startTime":954.02,"endTime":956.36,"body":"about that?"},{"speaker":"Min Chen","startTime":956.69,"endTime":961.04,"body":"Yeah, I can try. I"},{"speaker":"Min Chen","startTime":956.69,"endTime":961.04,"body":"think at different stage of my"},{"speaker":"Min Chen","startTime":961.04,"endTime":964.91,"body":"life, I am lucky to always have"},{"speaker":"Min Chen","startTime":961.04,"endTime":964.91,"body":"the unique driver that"},{"speaker":"Min Chen","startTime":964.91,"endTime":969.53,"body":"strengthens my face to stick to"},{"speaker":"Min Chen","startTime":964.91,"endTime":969.53,"body":"technology industry. Back to"},{"speaker":"Min Chen","startTime":969.53,"endTime":973.28,"body":"high school where each student"},{"speaker":"Min Chen","startTime":969.53,"endTime":973.28,"body":"was at the moment to decide what"},{"speaker":"Min Chen","startTime":973.28,"endTime":977.15,"body":"is the future of their major"},{"speaker":"Min Chen","startTime":973.28,"endTime":977.15,"body":"subject in college. My parents"},{"speaker":"Min Chen","startTime":977.15,"endTime":980.33,"body":"want me to follow either of"},{"speaker":"Min Chen","startTime":977.15,"endTime":980.33,"body":"their pasts. My mother is a"},{"speaker":"Min Chen","startTime":980.33,"endTime":984.86,"body":"professor of Chinese literature"},{"speaker":"Min Chen","startTime":980.33,"endTime":984.86,"body":"and my father is the professor"},{"speaker":"Min Chen","startTime":984.86,"endTime":989.66,"body":"of biology. I didn't know what I"},{"speaker":"Min Chen","startTime":984.86,"endTime":989.66,"body":"wanted to be. It was my math"},{"speaker":"Min Chen","startTime":989.66,"endTime":993.59,"body":"teacher who encouraged me to"},{"speaker":"Min Chen","startTime":989.66,"endTime":993.59,"body":"pick computer science. He said,"},{"speaker":"Min Chen","startTime":994.28,"endTime":998.3,"body":"I think that will be a perfect"},{"speaker":"Min Chen","startTime":994.28,"endTime":998.3,"body":"fit for you. Honestly, at that"},{"speaker":"Min Chen","startTime":998.3,"endTime":1001.42,"body":"time, I didn't know what"},{"speaker":"Min Chen","startTime":998.3,"endTime":1001.42,"body":"computer science meant to me,"},{"speaker":"Min Chen","startTime":1001.84,"endTime":1005.11,"body":"until I followed his"},{"speaker":"Min Chen","startTime":1001.84,"endTime":1005.11,"body":"instructions and then went to"},{"speaker":"Min Chen","startTime":1005.11,"endTime":1009.97,"body":"Shanghai University to major in"},{"speaker":"Min Chen","startTime":1005.11,"endTime":1009.97,"body":"computer science. Very soon, I"},{"speaker":"Min Chen","startTime":1009.97,"endTime":1014.29,"body":"found myself obsessed with"},{"speaker":"Min Chen","startTime":1009.97,"endTime":1014.29,"body":"programming. I could spend hours"},{"speaker":"Min Chen","startTime":1014.35,"endTime":1018.1,"body":"and hours in the library to"},{"speaker":"Min Chen","startTime":1014.35,"endTime":1018.1,"body":"write a code just for a better"},{"speaker":"Min Chen","startTime":1018.1,"endTime":1021.07,"body":"version to beat myself. So it"},{"speaker":"Min Chen","startTime":1018.1,"endTime":1021.07,"body":"was not the homework that I have"},{"speaker":"Min Chen","startTime":1021.07,"endTime":1025.18,"body":"to finish. I really like the"},{"speaker":"Min Chen","startTime":1021.07,"endTime":1025.18,"body":"feeling that I can just write a"},{"speaker":"Min Chen","startTime":1025.18,"endTime":1029.02,"body":"few lines of code to resolve"},{"speaker":"Min Chen","startTime":1025.18,"endTime":1029.02,"body":"issues automatically. That's"},{"speaker":"Min Chen","startTime":1029.02,"endTime":1033.94,"body":"amazing. I remember my scores"},{"speaker":"Min Chen","startTime":1029.02,"endTime":1033.94,"body":"were always top three in a"},{"speaker":"Min Chen","startTime":1033.94,"endTime":1038.38,"body":"class, but there was one thing"},{"speaker":"Min Chen","startTime":1033.94,"endTime":1038.38,"body":"that bothered me. Regardless of"},{"speaker":"Min Chen","startTime":1038.38,"endTime":1042.76,"body":"my high scores, my professor"},{"speaker":"Min Chen","startTime":1038.38,"endTime":1042.76,"body":"never picked me to join an"},{"speaker":"Min Chen","startTime":1043.09,"endTime":1047.5,"body":"external science programme with"},{"speaker":"Min Chen","startTime":1043.09,"endTime":1047.5,"body":"top schools in Shanghai. At that"},{"speaker":"Min Chen","startTime":1047.5,"endTime":1050.14,"body":"time, we had quite a few"},{"speaker":"Min Chen","startTime":1047.5,"endTime":1050.14,"body":"learning and competition"},{"speaker":"Min Chen","startTime":1050.14,"endTime":1053.2,"body":"programmes with leading"},{"speaker":"Min Chen","startTime":1050.14,"endTime":1053.2,"body":"universities, like Fudan"},{"speaker":"Min Chen","startTime":1053.2,"endTime":1055.99,"body":"University, Jiao Tong"},{"speaker":"Min Chen","startTime":1053.2,"endTime":1055.99,"body":"University, and usually top"},{"speaker":"Min Chen","startTime":1055.99,"endTime":1059.59,"body":"students in the class got"},{"speaker":"Min Chen","startTime":1055.99,"endTime":1059.59,"body":"picked. Those were great"},{"speaker":"Min Chen","startTime":1059.59,"endTime":1062.77,"body":"opportunity to learn from other"},{"speaker":"Min Chen","startTime":1059.59,"endTime":1062.77,"body":"top students of different"},{"speaker":"Min Chen","startTime":1062.77,"endTime":1068.53,"body":"schools. So I felt a bit upset"},{"speaker":"Min Chen","startTime":1062.77,"endTime":1068.53,"body":"that I was not elected. So I"},{"speaker":"Min Chen","startTime":1068.53,"endTime":1072.07,"body":"called my high school math"},{"speaker":"Min Chen","startTime":1068.53,"endTime":1072.07,"body":"teacher, I always kept contact"},{"speaker":"Min Chen","startTime":1072.07,"endTime":1077.44,"body":"with him. I asked him, I said,"},{"speaker":"Min Chen","startTime":1072.07,"endTime":1077.44,"body":"you told me computer science"},{"speaker":"Min Chen","startTime":1077.47,"endTime":1080.71,"body":"would be perfect for me, and"},{"speaker":"Min Chen","startTime":1077.47,"endTime":1080.71,"body":"look, I don't even get the"},{"speaker":"Min Chen","startTime":1080.71,"endTime":1083.83,"body":"chance to join these programmes."},{"speaker":"Min Chen","startTime":1080.71,"endTime":1083.83,"body":"Do you still think I'm suitable"},{"speaker":"Min Chen","startTime":1083.83,"endTime":1088.06,"body":"to learn the subject? He"},{"speaker":"Min Chen","startTime":1083.83,"endTime":1088.06,"body":"responded with two things which"},{"speaker":"Min Chen","startTime":1088.06,"endTime":1091.45,"body":"I'll never forget. He first"},{"speaker":"Min Chen","startTime":1088.06,"endTime":1091.45,"body":"asked me, do you love computer"},{"speaker":"Min Chen","startTime":1091.45,"endTime":1095.65,"body":"science? I replied, yes, I love"},{"speaker":"Min Chen","startTime":1091.45,"endTime":1095.65,"body":"it. So I talked to him about all"},{"speaker":"Min Chen","startTime":1095.65,"endTime":1098.83,"body":"the stories that I spent a long"},{"speaker":"Min Chen","startTime":1095.65,"endTime":1098.83,"body":"time to study and to learn, all"},{"speaker":"Min Chen","startTime":1098.83,"endTime":1105.22,"body":"out of my own interest. Then he"},{"speaker":"Min Chen","startTime":1098.83,"endTime":1105.22,"body":"said, don't worry about now. Now"},{"speaker":"Min Chen","startTime":1105.22,"endTime":1108.46,"body":"you don't get chances to join"},{"speaker":"Min Chen","startTime":1105.22,"endTime":1108.46,"body":"all these programmes in school,"},{"speaker":"Min Chen","startTime":1108.46,"endTime":1112.54,"body":"but I have faith, you will get"},{"speaker":"Min Chen","startTime":1108.46,"endTime":1112.54,"body":"lots of chances when you get a"},{"speaker":"Min Chen","startTime":1112.54,"endTime":1116.65,"body":"job, when you start a career. As"},{"speaker":"Min Chen","startTime":1112.54,"endTime":1116.65,"body":"long as you love what you're"},{"speaker":"Min Chen","startTime":1116.65,"endTime":1122.08,"body":"doing and you don't give up. So"},{"speaker":"Min Chen","startTime":1116.65,"endTime":1122.08,"body":"that really motivated me. I"},{"speaker":"Min Chen","startTime":1122.08,"endTime":1125.92,"body":"recall in my class, there were"},{"speaker":"Min Chen","startTime":1122.08,"endTime":1125.92,"body":"50 students, only eight were"},{"speaker":"Min Chen","startTime":1125.92,"endTime":1129.61,"body":"female, and out of eight girl"},{"speaker":"Min Chen","startTime":1125.92,"endTime":1129.61,"body":"students I was the only one to"},{"speaker":"Min Chen","startTime":1130.0,"endTime":1133.18,"body":"pursue a career in the"},{"speaker":"Min Chen","startTime":1130.0,"endTime":1133.18,"body":"technology industry after"},{"speaker":"Min Chen","startTime":1133.18,"endTime":1133.9,"body":"graduation."},{"speaker":"YS Chi","startTime":1133.93,"endTime":1134.41,"body":"Oh no."},{"speaker":"Min Chen","startTime":1136.4,"endTime":1139.37,"body":"I was the only one. So"},{"speaker":"Min Chen","startTime":1136.4,"endTime":1139.37,"body":"my first job was a programmer in"},{"speaker":"Min Chen","startTime":1139.37,"endTime":1142.94,"body":"China Daily. Then three years"},{"speaker":"Min Chen","startTime":1139.37,"endTime":1142.94,"body":"later I joined Lenovo being a"},{"speaker":"Min Chen","startTime":1142.94,"endTime":1147.26,"body":"tech lead for another three"},{"speaker":"Min Chen","startTime":1142.94,"endTime":1147.26,"body":"years, and then LexisNexis. So"},{"speaker":"Min Chen","startTime":1147.29,"endTime":1153.77,"body":"10th of October of this year,"},{"speaker":"Min Chen","startTime":1147.29,"endTime":1153.77,"body":"will be my 16 years working"},{"speaker":"Min Chen","startTime":1153.77,"endTime":1158.42,"body":"anniversary. A lot of people ask"},{"speaker":"Min Chen","startTime":1153.77,"endTime":1158.42,"body":"me why you stay in this company"},{"speaker":"Min Chen","startTime":1158.42,"endTime":1162.23,"body":"for that long. Obviously there"},{"speaker":"Min Chen","startTime":1158.42,"endTime":1162.23,"body":"are multiple reasons. In"},{"speaker":"Min Chen","startTime":1162.23,"endTime":1164.84,"body":"LexisNexis there are enough"},{"speaker":"Min Chen","startTime":1162.23,"endTime":1164.84,"body":"great challenges for me to"},{"speaker":"Min Chen","startTime":1164.84,"endTime":1167.69,"body":"tackle by using advanced"},{"speaker":"Min Chen","startTime":1164.84,"endTime":1167.69,"body":"technology. You heard the story,"},{"speaker":"Min Chen","startTime":1167.84,"endTime":1170.78,"body":"deep learning, machine learning."},{"speaker":"Min Chen","startTime":1167.84,"endTime":1170.78,"body":"My teams and  colleagues,"},{"speaker":"Min Chen","startTime":1171.08,"endTime":1174.38,"body":"they're all great. I'm growing"},{"speaker":"Min Chen","startTime":1171.08,"endTime":1174.38,"body":"together with them. But I think"},{"speaker":"Min Chen","startTime":1174.38,"endTime":1177.95,"body":"there's one critical reason I"},{"speaker":"Min Chen","startTime":1174.38,"endTime":1177.95,"body":"never ignore. Is that in this"},{"speaker":"Min Chen","startTime":1177.95,"endTime":1182.69,"body":"company I come across a few of"},{"speaker":"Min Chen","startTime":1177.95,"endTime":1182.69,"body":"my math teacher type of people."},{"speaker":"Min Chen","startTime":1183.14,"endTime":1187.28,"body":"They share very similar value"},{"speaker":"Min Chen","startTime":1183.14,"endTime":1187.28,"body":"and vision which is doing things"},{"speaker":"Min Chen","startTime":1187.28,"endTime":1191.03,"body":"that you love and don't give up"},{"speaker":"Min Chen","startTime":1187.28,"endTime":1191.03,"body":"before you give up. So that"},{"speaker":"Min Chen","startTime":1191.03,"endTime":1193.28,"body":"keeps me motivated in the long"},{"speaker":"Min Chen","startTime":1191.03,"endTime":1193.28,"body":"run."},{"speaker":"YS Chi","startTime":1194.54,"endTime":1199.07,"body":"Well, can I ask what the"},{"speaker":"YS Chi","startTime":1194.54,"endTime":1199.07,"body":"name of your math teacher was,"},{"speaker":"YS Chi","startTime":1199.13,"endTime":1202.07,"body":"because I'm inspired by his"},{"speaker":"YS Chi","startTime":1199.13,"endTime":1202.07,"body":"character."},{"speaker":"Min Chen","startTime":1204.07,"endTime":1208.54,"body":"His name is Xu"},{"speaker":"Min Chen","startTime":1204.07,"endTime":1208.54,"body":"Quanxiang. He's just like me, a"},{"speaker":"Min Chen","startTime":1208.57,"endTime":1214.75,"body":"normal person. I don't know a"},{"speaker":"Min Chen","startTime":1208.57,"endTime":1214.75,"body":"lot about his personal life, but"},{"speaker":"Min Chen","startTime":1214.75,"endTime":1219.22,"body":"he is very disciplined, very"},{"speaker":"Min Chen","startTime":1214.75,"endTime":1219.22,"body":"organised and a very fair"},{"speaker":"Min Chen","startTime":1219.46,"endTime":1228.28,"body":"gentleman. In class he always"},{"speaker":"Min Chen","startTime":1219.46,"endTime":1228.28,"body":"encouraged me to talk, a lot. So"},{"speaker":"Min Chen","startTime":1228.52,"endTime":1233.17,"body":"he asked the question, and some"},{"speaker":"Min Chen","startTime":1228.52,"endTime":1233.17,"body":"students raise their hand. I'm"},{"speaker":"Min Chen","startTime":1233.17,"endTime":1236.65,"body":"not the student who raised their"},{"speaker":"Min Chen","startTime":1233.17,"endTime":1236.65,"body":"hand. He will always call out my"},{"speaker":"Min Chen","startTime":1236.65,"endTime":1242.65,"body":"name, then I can always answer"},{"speaker":"Min Chen","startTime":1236.65,"endTime":1242.65,"body":"the question. So once I did ask"},{"speaker":"Min Chen","startTime":1242.65,"endTime":1245.86,"body":"him, why you always call out my"},{"speaker":"Min Chen","startTime":1242.65,"endTime":1245.86,"body":"name? He replied, he was"},{"speaker":"Min Chen","startTime":1245.86,"endTime":1249.58,"body":"smiling. He said, because I know"},{"speaker":"Min Chen","startTime":1245.86,"endTime":1249.58,"body":"you know the answer. You just"},{"speaker":"Min Chen","startTime":1249.58,"endTime":1250.75,"body":"need to stand up."},{"speaker":"YS Chi","startTime":1250.96,"endTime":1251.8,"body":"Oh, wow."},{"speaker":"Min Chen","startTime":1252.25,"endTime":1256.42,"body":"Yeah. So unfortunately"},{"speaker":"Min Chen","startTime":1252.25,"endTime":1256.42,"body":"he passed away 20 years ago, but"},{"speaker":"Min Chen","startTime":1256.42,"endTime":1259.51,"body":"the legacy he leaves to me will"},{"speaker":"Min Chen","startTime":1256.42,"endTime":1259.51,"body":"forever remain."},{"speaker":"YS Chi","startTime":1260.62,"endTime":1263.62,"body":"Wow, we should all be"},{"speaker":"YS Chi","startTime":1260.62,"endTime":1263.62,"body":"lucky enough to have teachers"},{"speaker":"YS Chi","startTime":1263.62,"endTime":1265.3,"body":"like that through our lives."},{"speaker":"Min Chen","startTime":1265.54,"endTime":1266.14,"body":"Yeah."},{"speaker":"YS Chi","startTime":1266.48,"endTime":1269.57,"body":"Well, obviously, you've"},{"speaker":"YS Chi","startTime":1266.48,"endTime":1269.57,"body":"done very well for yourself, for"},{"speaker":"YS Chi","startTime":1269.57,"endTime":1274.91,"body":"your teams and of course for our"},{"speaker":"YS Chi","startTime":1269.57,"endTime":1274.91,"body":"company since joining. We're"},{"speaker":"YS Chi","startTime":1274.91,"endTime":1279.17,"body":"very appreciative of your work"},{"speaker":"YS Chi","startTime":1274.91,"endTime":1279.17,"body":"and passions. You were named in"},{"speaker":"YS Chi","startTime":1279.17,"endTime":1284.6,"body":"2019 as our distinguished"},{"speaker":"YS Chi","startTime":1279.17,"endTime":1284.6,"body":"technologist. Acompany wide"},{"speaker":"YS Chi","startTime":1284.6,"endTime":1288.92,"body":"award that only one person wins"},{"speaker":"YS Chi","startTime":1284.6,"endTime":1288.92,"body":"every year for exemplary"},{"speaker":"YS Chi","startTime":1288.95,"endTime":1292.67,"body":"leadership, and fundamentally"},{"speaker":"YS Chi","startTime":1288.95,"endTime":1292.67,"body":"challenging and changing the way"},{"speaker":"YS Chi","startTime":1292.67,"endTime":1297.47,"body":"we do business. What is more"},{"speaker":"YS Chi","startTime":1292.67,"endTime":1297.47,"body":"important than that is that you"},{"speaker":"YS Chi","startTime":1297.47,"endTime":1301.25,"body":"were the first woman to receive"},{"speaker":"YS Chi","startTime":1297.47,"endTime":1301.25,"body":"that award. What did that mean"},{"speaker":"YS Chi","startTime":1301.7,"endTime":1304.7,"body":"when you found out that you were"},{"speaker":"YS Chi","startTime":1301.7,"endTime":1304.7,"body":"the first woman to win that"},{"speaker":"YS Chi","startTime":1304.73,"endTime":1306.68,"body":"prestigious award?"},{"speaker":"Min Chen","startTime":1307.29,"endTime":1309.72,"body":"I'll will tell you the"},{"speaker":"Min Chen","startTime":1307.29,"endTime":1309.72,"body":"story. So, when I initially"},{"speaker":"Min Chen","startTime":1309.72,"endTime":1312.84,"body":"learned this news from my"},{"speaker":"Min Chen","startTime":1309.72,"endTime":1312.84,"body":"manager, Jeff Reihl, who is the"},{"speaker":"Min Chen","startTime":1312.84,"endTime":1316.5,"body":"global CTO of LexisNexis. Of"},{"speaker":"Min Chen","startTime":1312.84,"endTime":1316.5,"body":"course, initially, it was like a"},{"speaker":"Min Chen","startTime":1316.5,"endTime":1320.94,"body":"surprise. It was announced by"},{"speaker":"Min Chen","startTime":1316.5,"endTime":1320.94,"body":"Erik Engstrom and Kumsal. They"},{"speaker":"Min Chen","startTime":1320.94,"endTime":1324.48,"body":"organised a surprise call and"},{"speaker":"Min Chen","startTime":1320.94,"endTime":1324.48,"body":"they announced it to me. But it"},{"speaker":"Min Chen","startTime":1324.48,"endTime":1328.02,"body":"was a very short call. Then,"},{"speaker":"Min Chen","startTime":1324.48,"endTime":1328.02,"body":"when we get off the call, I"},{"speaker":"Min Chen","startTime":1328.02,"endTime":1331.2,"body":"talked with Jeff. He also"},{"speaker":"Min Chen","startTime":1328.02,"endTime":1331.2,"body":"highlighted, he said, you're the"},{"speaker":"Min Chen","startTime":1331.2,"endTime":1336.12,"body":"first woman who won this award."},{"speaker":"Min Chen","startTime":1331.2,"endTime":1336.12,"body":"But my first, my instinct"},{"speaker":"Min Chen","startTime":1336.15,"endTime":1340.86,"body":"reaction was, is that the reason"},{"speaker":"Min Chen","startTime":1336.15,"endTime":1340.86,"body":"I got selected. Well, to me it's"},{"speaker":"Min Chen","startTime":1341.1,"endTime":1344.28,"body":"just like the two sides of the"},{"speaker":"Min Chen","startTime":1341.1,"endTime":1344.28,"body":"coin. I don't want to be"},{"speaker":"Min Chen","startTime":1344.28,"endTime":1347.28,"body":"overlooked for opportunity"},{"speaker":"Min Chen","startTime":1344.28,"endTime":1347.28,"body":"because I am a woman. But on the"},{"speaker":"Min Chen","startTime":1347.28,"endTime":1350.76,"body":"other hand, I also don't want to"},{"speaker":"Min Chen","startTime":1347.28,"endTime":1350.76,"body":"be recognised because I am a"},{"speaker":"Min Chen","startTime":1350.76,"endTime":1353.79,"body":"woman. Of course, Jeff said it"},{"speaker":"Min Chen","startTime":1350.76,"endTime":1353.79,"body":"has nothing to do with your"},{"speaker":"Min Chen","startTime":1354.3,"endTime":1357.87,"body":"gender identity. I was"},{"speaker":"Min Chen","startTime":1354.3,"endTime":1357.87,"body":"recognised because of my"},{"speaker":"Min Chen","startTime":1358.17,"endTime":1362.37,"body":"contribution and delivery to our"},{"speaker":"Min Chen","startTime":1358.17,"endTime":1362.37,"body":"company. That I have been"},{"speaker":"Min Chen","startTime":1362.37,"endTime":1365.67,"body":"building up the culture of"},{"speaker":"Min Chen","startTime":1362.37,"endTime":1365.67,"body":"customer driven innovation"},{"speaker":"Min Chen","startTime":1365.97,"endTime":1369.72,"body":"amongst the engineering team and"},{"speaker":"Min Chen","startTime":1365.97,"endTime":1369.72,"body":"developing high quality products"},{"speaker":"Min Chen","startTime":1369.75,"endTime":1373.68,"body":"that differentiate us in the"},{"speaker":"Min Chen","startTime":1369.75,"endTime":1373.68,"body":"Asia Pacific market, and being"},{"speaker":"Min Chen","startTime":1373.68,"endTime":1377.88,"body":"part of the solutions to improve"},{"speaker":"Min Chen","startTime":1373.68,"endTime":1377.88,"body":"customers NPS, the net promoter"},{"speaker":"Min Chen","startTime":1377.88,"endTime":1384.33,"body":"score. So I consider this award"},{"speaker":"Min Chen","startTime":1377.88,"endTime":1384.33,"body":"as a recognition of me being"},{"speaker":"Min Chen","startTime":1384.36,"endTime":1389.91,"body":"able to make an impact on our"},{"speaker":"Min Chen","startTime":1384.36,"endTime":1389.91,"body":"customers and business. I will"},{"speaker":"Min Chen","startTime":1389.91,"endTime":1394.92,"body":"strive to extend that impact to"},{"speaker":"Min Chen","startTime":1389.91,"endTime":1394.92,"body":"much broader customers so it's"},{"speaker":"Min Chen","startTime":1394.92,"endTime":1399.12,"body":"not just Asia Pacific but also"},{"speaker":"Min Chen","startTime":1394.92,"endTime":1399.12,"body":"globally. I think I'm moving"},{"speaker":"Min Chen","startTime":1399.12,"endTime":1401.4,"body":"toward that goal closer and"},{"speaker":"Min Chen","startTime":1399.12,"endTime":1401.4,"body":"closer every day."},{"speaker":"YS Chi","startTime":1401.88,"endTime":1405.0,"body":"You sure are. I remember"},{"speaker":"YS Chi","startTime":1401.88,"endTime":1405.0,"body":"sending you a congratulatory"},{"speaker":"YS Chi","startTime":1405.0,"endTime":1406.56,"body":"note after the award."},{"speaker":"Min Chen","startTime":1407.04,"endTime":1410.34,"body":"I remember that. Thank"},{"speaker":"Min Chen","startTime":1407.04,"endTime":1410.34,"body":"you so much for the"},{"speaker":"Min Chen","startTime":1410.34,"endTime":1411.48,"body":"encouragement YS."},{"speaker":"YS Chi","startTime":1412.11,"endTime":1418.2,"body":"You are encouraging a"},{"speaker":"YS Chi","startTime":1412.11,"endTime":1418.2,"body":"lot of girls through your own"},{"speaker":"YS Chi","startTime":1418.68,"endTime":1419.19,"body":"journey."},{"speaker":"YS Chi","startTime":1429.44,"endTime":1433.01,"body":"I'm curious to know, what do you"},{"speaker":"YS Chi","startTime":1429.44,"endTime":1433.01,"body":"think RELX can do more to"},{"speaker":"YS Chi","startTime":1433.01,"endTime":1437.36,"body":"improve the pipeline of women"},{"speaker":"YS Chi","startTime":1433.01,"endTime":1437.36,"body":"coming through to all fields,"},{"speaker":"YS Chi","startTime":1437.48,"endTime":1444.47,"body":"including STEM where they seem"},{"speaker":"YS Chi","startTime":1437.48,"endTime":1444.47,"body":"to be not yet in abundance? What"},{"speaker":"YS Chi","startTime":1444.47,"endTime":1448.1,"body":"advice would you give female"},{"speaker":"YS Chi","startTime":1444.47,"endTime":1448.1,"body":"technologists who look up to"},{"speaker":"YS Chi","startTime":1448.1,"endTime":1450.2,"body":"recognise leaders like you?"},{"speaker":"Min Chen","startTime":1451.47,"endTime":1455.73,"body":"Yeah, I think I have"},{"speaker":"Min Chen","startTime":1451.47,"endTime":1455.73,"body":"already seen lots of forums and"},{"speaker":"Min Chen","startTime":1455.73,"endTime":1461.52,"body":"panels organised with RELX to"},{"speaker":"Min Chen","startTime":1455.73,"endTime":1461.52,"body":"motivate and promote women. For"},{"speaker":"Min Chen","startTime":1461.52,"endTime":1465.36,"body":"example, in general I joined the"},{"speaker":"Min Chen","startTime":1461.52,"endTime":1465.36,"body":"panel session of RELX Thrive"},{"speaker":"Min Chen","startTime":1465.36,"endTime":1469.32,"body":"global launch in Asia Pacific."},{"speaker":"Min Chen","startTime":1465.36,"endTime":1469.32,"body":"Thrive is a grassroot"},{"speaker":"Min Chen","startTime":1469.35,"endTime":1472.89,"body":"organisation to bring all female"},{"speaker":"Min Chen","startTime":1469.35,"endTime":1472.89,"body":"together and provide a portal"},{"speaker":"Min Chen","startTime":1472.89,"endTime":1478.2,"body":"for them to share thoughts and"},{"speaker":"Min Chen","startTime":1472.89,"endTime":1478.2,"body":"stories. I know there are many"},{"speaker":"Min Chen","startTime":1478.2,"endTime":1482.85,"body":"other communities like this"},{"speaker":"Min Chen","startTime":1478.2,"endTime":1482.85,"body":"within RELX. I think RELX can do"},{"speaker":"Min Chen","startTime":1482.85,"endTime":1487.14,"body":"more on gender balance, because"},{"speaker":"Min Chen","startTime":1482.85,"endTime":1487.14,"body":"that could push a real force for"},{"speaker":"Min Chen","startTime":1487.14,"endTime":1491.73,"body":"driving innovation. To me gender"},{"speaker":"Min Chen","startTime":1487.14,"endTime":1491.73,"body":"balance doesn't necessarily mean"},{"speaker":"Min Chen","startTime":1492.06,"endTime":1495.06,"body":"we have to favour a particular"},{"speaker":"Min Chen","startTime":1492.06,"endTime":1495.06,"body":"gender. It means we have to"},{"speaker":"Min Chen","startTime":1495.06,"endTime":1499.23,"body":"consciously check whether we"},{"speaker":"Min Chen","startTime":1495.06,"endTime":1499.23,"body":"have enough difference in the"},{"speaker":"Min Chen","startTime":1499.23,"endTime":1504.09,"body":"team. When we have different"},{"speaker":"Min Chen","startTime":1499.23,"endTime":1504.09,"body":"ways of thinking, personality"},{"speaker":"Min Chen","startTime":1504.09,"endTime":1508.17,"body":"and culture, it can stimulate"},{"speaker":"Min Chen","startTime":1504.09,"endTime":1508.17,"body":"innovation. That's why it's"},{"speaker":"Min Chen","startTime":1508.2,"endTime":1513.09,"body":"important. I think we're also"},{"speaker":"Min Chen","startTime":1508.2,"endTime":1513.09,"body":"changing the way we make hiring"},{"speaker":"Min Chen","startTime":1513.09,"endTime":1518.64,"body":"and promotion decisions, and to"},{"speaker":"Min Chen","startTime":1513.09,"endTime":1518.64,"body":"ensure that eligible women are"},{"speaker":"Min Chen","startTime":1518.64,"endTime":1523.74,"body":"given serious consideration."},{"speaker":"Min Chen","startTime":1518.64,"endTime":1523.74,"body":"Last but not least, I do want to"},{"speaker":"Min Chen","startTime":1523.74,"endTime":1527.34,"body":"highlight, let's not forget how"},{"speaker":"Min Chen","startTime":1523.74,"endTime":1527.34,"body":"critical it is that our male"},{"speaker":"Min Chen","startTime":1527.34,"endTime":1531.72,"body":"leaders support all these"},{"speaker":"Min Chen","startTime":1527.34,"endTime":1531.72,"body":"initiatives to me. The"},{"speaker":"Min Chen","startTime":1532.38,"endTime":1536.37,"body":"technology industry is still a"},{"speaker":"Min Chen","startTime":1532.38,"endTime":1536.37,"body":"male dominant area, and that"},{"speaker":"Min Chen","startTime":1536.37,"endTime":1540.45,"body":"situation I don't foresee will"},{"speaker":"Min Chen","startTime":1536.37,"endTime":1540.45,"body":"be changed drastically"},{"speaker":"Min Chen","startTime":1540.48,"endTime":1544.95,"body":"overnight. So our male leaders"},{"speaker":"Min Chen","startTime":1540.48,"endTime":1544.95,"body":"who are very supportive on"},{"speaker":"Min Chen","startTime":1545.19,"endTime":1549.18,"body":"consciously improving gender"},{"speaker":"Min Chen","startTime":1545.19,"endTime":1549.18,"body":"balance in organisation can make"},{"speaker":"Min Chen","startTime":1549.18,"endTime":1553.89,"body":"a big difference. For example, I"},{"speaker":"Min Chen","startTime":1549.18,"endTime":1553.89,"body":"know YS you are a great sponsor"},{"speaker":"Min Chen","startTime":1553.89,"endTime":1558.21,"body":"and advocate on driving"},{"speaker":"Min Chen","startTime":1553.89,"endTime":1558.21,"body":"diversity and inclusion. In my"},{"speaker":"Min Chen","startTime":1558.21,"endTime":1562.77,"body":"organisation LexisNexis, Mike"},{"speaker":"Min Chen","startTime":1558.21,"endTime":1562.77,"body":"Walsh our CEO, and Jeff Reihl"},{"speaker":"Min Chen","startTime":1562.8,"endTime":1566.07,"body":"the global CTO, and Jamie"},{"speaker":"Min Chen","startTime":1562.8,"endTime":1566.07,"body":"Buckley global CPO, they're all"},{"speaker":"Min Chen","startTime":1566.52,"endTime":1572.28,"body":"strong supporters. I often think"},{"speaker":"Min Chen","startTime":1566.52,"endTime":1572.28,"body":"how great the D\u0026I we have in our"},{"speaker":"Min Chen","startTime":1572.28,"endTime":1576.33,"body":"organisation. It is majorly"},{"speaker":"Min Chen","startTime":1572.28,"endTime":1576.33,"body":"depending on how open and how"},{"speaker":"Min Chen","startTime":1576.33,"endTime":1580.17,"body":"far our male leaders are"},{"speaker":"Min Chen","startTime":1576.33,"endTime":1580.17,"body":"embracing these ideas and really"},{"speaker":"Min Chen","startTime":1580.17,"endTime":1585.27,"body":"taking to actions. Finally, in"},{"speaker":"Min Chen","startTime":1580.17,"endTime":1585.27,"body":"terms of what advice I could"},{"speaker":"Min Chen","startTime":1585.27,"endTime":1588.93,"body":"give to other female"},{"speaker":"Min Chen","startTime":1585.27,"endTime":1588.93,"body":"technologists. I want to make it"},{"speaker":"Min Chen","startTime":1588.93,"endTime":1591.87,"body":"very short and simple, as you"},{"speaker":"Min Chen","startTime":1588.93,"endTime":1591.87,"body":"have heard my story earlier,"},{"speaker":"Min Chen","startTime":1592.35,"endTime":1597.21,"body":"because I want to quote my math"},{"speaker":"Min Chen","startTime":1592.35,"endTime":1597.21,"body":"teachers remark. Find things"},{"speaker":"Min Chen","startTime":1597.21,"endTime":1601.65,"body":"you're really passionate about,"},{"speaker":"Min Chen","startTime":1597.21,"endTime":1601.65,"body":"and stick to it and don't give"},{"speaker":"Min Chen","startTime":1601.65,"endTime":1601.86,"body":"up."},{"speaker":"YS Chi","startTime":1602.23,"endTime":1607.27,"body":"Yeah, I think that is"},{"speaker":"YS Chi","startTime":1602.23,"endTime":1607.27,"body":"clearly the theme. I think the"},{"speaker":"YS Chi","startTime":1607.27,"endTime":1612.46,"body":"dimension of allies, male allies"},{"speaker":"YS Chi","startTime":1607.27,"endTime":1612.46,"body":"was a key topic when we"},{"speaker":"YS Chi","startTime":1612.46,"endTime":1615.97,"body":"discussed during the"},{"speaker":"YS Chi","startTime":1612.46,"endTime":1615.97,"body":"International Women's Day panel."},{"speaker":"YS Chi","startTime":1617.65,"endTime":1624.22,"body":"We do seek women to do the work"},{"speaker":"YS Chi","startTime":1617.65,"endTime":1624.22,"body":"but men ally, I think have the"},{"speaker":"YS Chi","startTime":1624.22,"endTime":1629.5,"body":"responsibility to provide the"},{"speaker":"YS Chi","startTime":1624.22,"endTime":1629.5,"body":"air cover so that they can fight"},{"speaker":"YS Chi","startTime":1629.5,"endTime":1632.23,"body":"on the ground as effectively as"},{"speaker":"YS Chi","startTime":1629.5,"endTime":1632.23,"body":"they can."},{"speaker":"Min Chen","startTime":1632.5,"endTime":1634.42,"body":"Yeah, exactly."},{"speaker":"YS Chi","startTime":1634.51,"endTime":1637.21,"body":"Well, let's jump back to"},{"speaker":"YS Chi","startTime":1634.51,"endTime":1637.21,"body":"the business world that we left"},{"speaker":"YS Chi","startTime":1637.24,"endTime":1641.59,"body":"earlier in our conversation."},{"speaker":"YS Chi","startTime":1637.24,"endTime":1641.59,"body":"LexisNexis has a number of tech"},{"speaker":"YS Chi","startTime":1641.59,"endTime":1645.01,"body":"hubs. One is in North Carolina,"},{"speaker":"YS Chi","startTime":1641.59,"endTime":1645.01,"body":"one in London, and here you are"},{"speaker":"YS Chi","startTime":1645.01,"endTime":1649.12,"body":"in one in Shanghai. How do you"},{"speaker":"YS Chi","startTime":1645.01,"endTime":1649.12,"body":"keep such a big team of data"},{"speaker":"YS Chi","startTime":1649.12,"endTime":1652.06,"body":"scientists, engineers and"},{"speaker":"YS Chi","startTime":1649.12,"endTime":1652.06,"body":"product managers spread all over"},{"speaker":"YS Chi","startTime":1652.06,"endTime":1657.04,"body":"different locations? Yet, you're"},{"speaker":"YS Chi","startTime":1652.06,"endTime":1657.04,"body":"working so well, so motivated,"},{"speaker":"YS Chi","startTime":1657.22,"endTime":1660.1,"body":"especially through out the"},{"speaker":"YS Chi","startTime":1657.22,"endTime":1660.1,"body":"pandemic? What are the secret"},{"speaker":"YS Chi","startTime":1660.1,"endTime":1660.82,"body":"sauce?"},{"speaker":"Min Chen","startTime":1662.28,"endTime":1666.06,"body":"Yeah well, pandemic"},{"speaker":"Min Chen","startTime":1662.28,"endTime":1666.06,"body":"for me was very short. Early I"},{"speaker":"Min Chen","startTime":1666.06,"endTime":1669.9,"body":"mentioned I only worked from"},{"speaker":"Min Chen","startTime":1666.06,"endTime":1669.9,"body":"home for only three to four"},{"speaker":"Min Chen","startTime":1669.9,"endTime":1673.32,"body":"weeks, and then we were back. I"},{"speaker":"Min Chen","startTime":1669.9,"endTime":1673.32,"body":"think I talk from a general"},{"speaker":"Min Chen","startTime":1673.32,"endTime":1677.13,"body":"perspective. There are a lot of"},{"speaker":"Min Chen","startTime":1673.32,"endTime":1677.13,"body":"initiatives we have been doing"},{"speaker":"Min Chen","startTime":1677.43,"endTime":1681.69,"body":"to keep the team motivated. For"},{"speaker":"Min Chen","startTime":1677.43,"endTime":1681.69,"body":"example, we do hacks once or"},{"speaker":"Min Chen","startTime":1681.69,"endTime":1685.65,"body":"twice a year to bring engineers"},{"speaker":"Min Chen","startTime":1681.69,"endTime":1685.65,"body":"and product managers together,"},{"speaker":"Min Chen","startTime":1685.98,"endTime":1690.36,"body":"in order to incubate creative"},{"speaker":"Min Chen","startTime":1685.98,"endTime":1690.36,"body":"ideas and solutions through"},{"speaker":"Min Chen","startTime":1690.36,"endTime":1696.18,"body":"non-stop programming for 24 to"},{"speaker":"Min Chen","startTime":1690.36,"endTime":1696.18,"body":"48 hours. Eventually each"},{"speaker":"Min Chen","startTime":1696.18,"endTime":1700.59,"body":"region's winner will join a fun"},{"speaker":"Min Chen","startTime":1696.18,"endTime":1700.59,"body":"competition, we call the global"},{"speaker":"Min Chen","startTime":1700.59,"endTime":1704.52,"body":"Shark Tank to present our work"},{"speaker":"Min Chen","startTime":1700.59,"endTime":1704.52,"body":"to our global CEO, Mike Walsh,"},{"speaker":"Min Chen","startTime":1704.55,"endTime":1710.1,"body":"and his MCM. Mike and his senior"},{"speaker":"Min Chen","startTime":1704.55,"endTime":1710.1,"body":"leaders will pick a winner of"},{"speaker":"Min Chen","startTime":1710.1,"endTime":1713.04,"body":"the winners, and my team are"},{"speaker":"Min Chen","startTime":1710.1,"endTime":1713.04,"body":"always winning and we have won"},{"speaker":"Min Chen","startTime":1713.04,"endTime":1717.81,"body":"top prize globally three years"},{"speaker":"Min Chen","startTime":1713.04,"endTime":1717.81,"body":"in a row. Besides, I want to"},{"speaker":"Min Chen","startTime":1717.81,"endTime":1721.26,"body":"mention another initiative that"},{"speaker":"Min Chen","startTime":1717.81,"endTime":1721.26,"body":"I ran for a few years in Asia"},{"speaker":"Min Chen","startTime":1721.26,"endTime":1725.91,"body":"Pacific, to allow people to work"},{"speaker":"Min Chen","startTime":1721.26,"endTime":1725.91,"body":"on innovation on regular basis."},{"speaker":"Min Chen","startTime":1726.42,"endTime":1731.37,"body":"We call it 'grab the post.' So"},{"speaker":"Min Chen","startTime":1726.42,"endTime":1731.37,"body":"the idea is we pop problem"},{"speaker":"Min Chen","startTime":1731.37,"endTime":1736.29,"body":"statements in one page, and post"},{"speaker":"Min Chen","startTime":1731.37,"endTime":1736.29,"body":"it at the door of my office."},{"speaker":"Min Chen","startTime":1737.04,"endTime":1741.66,"body":"These problems are very"},{"speaker":"Min Chen","startTime":1737.04,"endTime":1741.66,"body":"preliminary ideas from either"},{"speaker":"Min Chen","startTime":1741.66,"endTime":1746.43,"body":"internal or external customers,"},{"speaker":"Min Chen","startTime":1741.66,"endTime":1746.43,"body":"which are not yet put into"},{"speaker":"Min Chen","startTime":1746.76,"endTime":1749.73,"body":"official business case or"},{"speaker":"Min Chen","startTime":1746.76,"endTime":1749.73,"body":"product development roadmap."},{"speaker":"Min Chen","startTime":1750.15,"endTime":1754.44,"body":"Therefore they're treated as a"},{"speaker":"Min Chen","startTime":1750.15,"endTime":1754.44,"body":"side project. Whoever has"},{"speaker":"Min Chen","startTime":1754.44,"endTime":1758.16,"body":"interest to take the challenge"},{"speaker":"Min Chen","startTime":1754.44,"endTime":1758.16,"body":"during their free time can just"},{"speaker":"Min Chen","startTime":1758.16,"endTime":1763.71,"body":"grab the post and commit to the"},{"speaker":"Min Chen","startTime":1758.16,"endTime":1763.71,"body":"POC, proof of concept delivery."},{"speaker":"YS Chi","startTime":1764.16,"endTime":1764.79,"body":"Aha."},{"speaker":"Min Chen","startTime":1764.99,"endTime":1768.68,"body":"Yeah. That's why we"},{"speaker":"Min Chen","startTime":1764.99,"endTime":1768.68,"body":"call it grab the post. Since"},{"speaker":"Min Chen","startTime":1768.68,"endTime":1772.97,"body":"this is not mandatory, and it's"},{"speaker":"Min Chen","startTime":1768.68,"endTime":1772.97,"body":"a side job, you can imagine in"},{"speaker":"Min Chen","startTime":1772.97,"endTime":1776.99,"body":"the end, whoever grabbed the"},{"speaker":"Min Chen","startTime":1772.97,"endTime":1776.99,"body":"post is truly passionate in"},{"speaker":"Min Chen","startTime":1776.99,"endTime":1780.38,"body":"building great customer"},{"speaker":"Min Chen","startTime":1776.99,"endTime":1780.38,"body":"experience through leadi ng edge"},{"speaker":"Min Chen","startTime":1780.41,"endTime":1783.8,"body":"tech knowledge. We do"},{"speaker":"Min Chen","startTime":1780.41,"endTime":1783.8,"body":"acknowledge the situation, that"},{"speaker":"Min Chen","startTime":1783.8,"endTime":1787.64,"body":"some of the posts have never"},{"speaker":"Min Chen","startTime":1783.8,"endTime":1787.64,"body":"been grabbed by anyone. But"},{"speaker":"Min Chen","startTime":1787.64,"endTime":1792.53,"body":"averagely I did amass, every"},{"speaker":"Min Chen","startTime":1787.64,"endTime":1792.53,"body":"three to five months we will get"},{"speaker":"Min Chen","startTime":1792.53,"endTime":1796.76,"body":"one or two challenges rejected"},{"speaker":"Min Chen","startTime":1792.53,"endTime":1796.76,"body":"by the team with proof of"},{"speaker":"Min Chen","startTime":1796.76,"endTime":1801.65,"body":"concept delivered and we gave"},{"speaker":"Min Chen","startTime":1796.76,"endTime":1801.65,"body":"the incentive to the team who"},{"speaker":"Min Chen","startTime":1801.65,"endTime":1806.51,"body":"grabbed the post. So if you"},{"speaker":"Min Chen","startTime":1801.65,"endTime":1806.51,"body":"deliver the POC and that idea"},{"speaker":"Min Chen","startTime":1806.51,"endTime":1810.89,"body":"got invested by our business"},{"speaker":"Min Chen","startTime":1806.51,"endTime":1810.89,"body":"partner, you will be the person"},{"speaker":"Min Chen","startTime":1810.89,"endTime":1815.6,"body":"to lead final delivery onto"},{"speaker":"Min Chen","startTime":1810.89,"endTime":1815.6,"body":"production. You have no idea"},{"speaker":"Min Chen","startTime":1815.6,"endTime":1819.68,"body":"what being able to bring the"},{"speaker":"Min Chen","startTime":1815.6,"endTime":1819.68,"body":"idea solution live to customer"},{"speaker":"Min Chen","startTime":1821.03,"endTime":1825.35,"body":"means to engineers, because it's"},{"speaker":"Min Chen","startTime":1821.03,"endTime":1825.35,"body":"a great motivation for"},{"speaker":"Min Chen","startTime":1825.35,"endTime":1826.1,"body":"engineers."},{"speaker":"YS Chi","startTime":1826.58,"endTime":1830.0,"body":"Oh, yes. That's like"},{"speaker":"YS Chi","startTime":1826.58,"endTime":1830.0,"body":"being selected in the starting"},{"speaker":"YS Chi","startTime":1830.0,"endTime":1836.6,"body":"lineup. Well, time is flying so"},{"speaker":"YS Chi","startTime":1830.0,"endTime":1836.6,"body":"I'm going ask one last question"},{"speaker":"YS Chi","startTime":1836.6,"endTime":1843.02,"body":"before we close. You have been"},{"speaker":"YS Chi","startTime":1836.6,"endTime":1843.02,"body":"very good at sticking to what"},{"speaker":"YS Chi","startTime":1843.02,"endTime":1847.04,"body":"you're passionate about."},{"speaker":"YS Chi","startTime":1843.02,"endTime":1847.04,"body":"Obviously because you probably"},{"speaker":"YS Chi","startTime":1847.04,"endTime":1851.06,"body":"saw things down the road. So"},{"speaker":"YS Chi","startTime":1847.04,"endTime":1851.06,"body":"what do you see down the road in"},{"speaker":"YS Chi","startTime":1851.06,"endTime":1857.24,"body":"terms of transfer tech that you"},{"speaker":"YS Chi","startTime":1851.06,"endTime":1857.24,"body":"expect to see over the medium"},{"speaker":"YS Chi","startTime":1857.24,"endTime":1861.65,"body":"term? And how are you going to"},{"speaker":"YS Chi","startTime":1857.24,"endTime":1861.65,"body":"make sure that your team does"},{"speaker":"YS Chi","startTime":1861.68,"endTime":1863.6,"body":"right on that journey?"},{"speaker":"Min Chen","startTime":1864.2,"endTime":1868.61,"body":"That's a good"},{"speaker":"Min Chen","startTime":1864.2,"endTime":1868.61,"body":"question. I think our focus and"},{"speaker":"Min Chen","startTime":1868.61,"endTime":1873.44,"body":"investment priority will always"},{"speaker":"Min Chen","startTime":1868.61,"endTime":1873.44,"body":"be on those specific"},{"speaker":"Min Chen","startTime":1873.44,"endTime":1877.97,"body":"technologies that could address"},{"speaker":"Min Chen","startTime":1873.44,"endTime":1877.97,"body":"customer pain points. So from"},{"speaker":"Min Chen","startTime":1878.0,"endTime":1883.43,"body":"mapping customer problem to"},{"speaker":"Min Chen","startTime":1878.0,"endTime":1883.43,"body":"technology perspective. I want"},{"speaker":"Min Chen","startTime":1883.43,"endTime":1887.54,"body":"to summarise two major trends,"},{"speaker":"Min Chen","startTime":1883.43,"endTime":1887.54,"body":"two major areas. One is"},{"speaker":"Min Chen","startTime":1887.54,"endTime":1891.74,"body":"customer's expectation, and"},{"speaker":"Min Chen","startTime":1887.54,"endTime":1891.74,"body":"quality of service we deliver to"},{"speaker":"Min Chen","startTime":1891.74,"endTime":1896.9,"body":"them will continue to increase."},{"speaker":"Min Chen","startTime":1891.74,"endTime":1896.9,"body":"So that requires more efforts on"},{"speaker":"Min Chen","startTime":1896.9,"endTime":1899.72,"body":"data science work. The other"},{"speaker":"Min Chen","startTime":1896.9,"endTime":1899.72,"body":"observation is that a customer"},{"speaker":"Min Chen","startTime":1899.72,"endTime":1904.28,"body":"would expect technology to"},{"speaker":"Min Chen","startTime":1899.72,"endTime":1904.28,"body":"create more personalised and"},{"speaker":"Min Chen","startTime":1904.28,"endTime":1909.05,"body":"tailor made service to meet"},{"speaker":"Min Chen","startTime":1904.28,"endTime":1909.05,"body":"their specific individual needs."},{"speaker":"Min Chen","startTime":1909.5,"endTime":1913.4,"body":"So those technologies that could"},{"speaker":"Min Chen","startTime":1909.5,"endTime":1913.4,"body":"move sophistication of"},{"speaker":"Min Chen","startTime":1913.4,"endTime":1918.38,"body":"personalization into the next"},{"speaker":"Min Chen","startTime":1913.4,"endTime":1918.38,"body":"level, will be hard. Of course,"},{"speaker":"Min Chen","startTime":1918.38,"endTime":1922.46,"body":"you have to make sure personal"},{"speaker":"Min Chen","startTime":1918.38,"endTime":1922.46,"body":"data privacy is not violated. So"},{"speaker":"Min Chen","startTime":1926.06,"endTime":1929.15,"body":"getting understanding and deeper"},{"speaker":"Min Chen","startTime":1926.06,"endTime":1929.15,"body":"understanding with customer"},{"speaker":"Min Chen","startTime":1929.15,"endTime":1934.22,"body":"problem as the guideline, as the"},{"speaker":"Min Chen","startTime":1929.15,"endTime":1934.22,"body":"major driver for us to"},{"speaker":"Min Chen","startTime":1934.22,"endTime":1939.5,"body":"prioritise our technology,"},{"speaker":"Min Chen","startTime":1934.22,"endTime":1939.5,"body":"strategy and focus. Basically,"},{"speaker":"Min Chen","startTime":1939.5,"endTime":1943.94,"body":"we stay close with a lot of"},{"speaker":"Min Chen","startTime":1939.5,"endTime":1943.94,"body":"communities and channels, both"},{"speaker":"Min Chen","startTime":1943.97,"endTime":1949.37,"body":"internally and externally. That"},{"speaker":"Min Chen","startTime":1943.97,"endTime":1949.37,"body":"we could constantly share the"},{"speaker":"Min Chen","startTime":1949.37,"endTime":1953.24,"body":"most current advanced"},{"speaker":"Min Chen","startTime":1949.37,"endTime":1953.24,"body":"technologies of different kinds."},{"speaker":"Min Chen","startTime":1953.84,"endTime":1958.37,"body":"For example, we always keep a"},{"speaker":"Min Chen","startTime":1953.84,"endTime":1958.37,"body":"close eye on global external top"},{"speaker":"Min Chen","startTime":1958.37,"endTime":1963.65,"body":"conference and top papers out of"},{"speaker":"Min Chen","startTime":1958.37,"endTime":1963.65,"body":"those conference. Particularly"},{"speaker":"Min Chen","startTime":1963.65,"endTime":1967.16,"body":"in AI industry, of course, in"},{"speaker":"Min Chen","startTime":1963.65,"endTime":1967.16,"body":"other technology industrys as"},{"speaker":"Min Chen","startTime":1967.16,"endTime":1972.23,"body":"well. That helps a team to stay"},{"speaker":"Min Chen","startTime":1967.16,"endTime":1972.23,"body":"current. So it's just not just"},{"speaker":"Min Chen","startTime":1972.23,"endTime":1976.64,"body":"me, I force people to learn this"},{"speaker":"Min Chen","startTime":1972.23,"endTime":1976.64,"body":"and that. You have to build a"},{"speaker":"Min Chen","startTime":1976.64,"endTime":1980.57,"body":"culture there, that culture"},{"speaker":"Min Chen","startTime":1976.64,"endTime":1980.57,"body":"should be everyone is eager to"},{"speaker":"Min Chen","startTime":1980.57,"endTime":1984.47,"body":"learn. But that culture is"},{"speaker":"Min Chen","startTime":1980.57,"endTime":1984.47,"body":"always driven. So in terms of"},{"speaker":"Min Chen","startTime":1984.47,"endTime":1986.96,"body":"what we want to learn, that"},{"speaker":"Min Chen","startTime":1984.47,"endTime":1986.96,"body":"should be always driven by what"},{"speaker":"Min Chen","startTime":1986.96,"endTime":1990.26,"body":"customer problem we want to"},{"speaker":"Min Chen","startTime":1986.96,"endTime":1990.26,"body":"resolve. So with that, because"},{"speaker":"Min Chen","startTime":1990.26,"endTime":1993.5,"body":"there's so many technologies,"},{"speaker":"Min Chen","startTime":1990.26,"endTime":1993.5,"body":"it's very broad, right. There's"},{"speaker":"Min Chen","startTime":1993.5,"endTime":1997.67,"body":"so many different layers,"},{"speaker":"Min Chen","startTime":1993.5,"endTime":1997.67,"body":"different levels of the things"},{"speaker":"Min Chen","startTime":1997.67,"endTime":2002.08,"body":"you have to learn. You cannot"},{"speaker":"Min Chen","startTime":1997.67,"endTime":2002.08,"body":"learn all of them. So, you we"},{"speaker":"Min Chen","startTime":2002.08,"endTime":2007.03,"body":"use the customer problem as the"},{"speaker":"Min Chen","startTime":2002.08,"endTime":2007.03,"body":"guideline for us to decide which"},{"speaker":"Min Chen","startTime":2007.06,"endTime":2008.95,"body":"area we want to do the deep"},{"speaker":"Min Chen","startTime":2007.06,"endTime":2008.95,"body":"dive."},{"speaker":"YS Chi","startTime":2009.71,"endTime":2012.32,"body":"Well, you had a"},{"speaker":"YS Chi","startTime":2009.71,"endTime":2012.32,"body":"programme called getting outside"},{"speaker":"YS Chi","startTime":2012.32,"endTime":2015.08,"body":"the building and getting your"},{"speaker":"YS Chi","startTime":2012.32,"endTime":2015.08,"body":"tech people to listen to"},{"speaker":"YS Chi","startTime":2015.08,"endTime":2016.46,"body":"customer firsthand?"},{"speaker":"Min Chen","startTime":2016.49,"endTime":2016.88,"body":"Yeah."},{"speaker":"YS Chi","startTime":2016.97,"endTime":2021.53,"body":"Yeah. That's awesome."},{"speaker":"YS Chi","startTime":2016.97,"endTime":2021.53,"body":"Now, I cannot close without"},{"speaker":"YS Chi","startTime":2021.53,"endTime":2023.78,"body":"asking a follow up question,"},{"speaker":"YS Chi","startTime":2021.53,"endTime":2023.78,"body":"because you know, tailor-made"},{"speaker":"YS Chi","startTime":2023.78,"endTime":2027.17,"body":"solution is obviously something"},{"speaker":"YS Chi","startTime":2023.78,"endTime":2027.17,"body":"that we all want to do. But"},{"speaker":"YS Chi","startTime":2027.35,"endTime":2032.48,"body":"tailor-made has always been"},{"speaker":"YS Chi","startTime":2027.35,"endTime":2032.48,"body":"associated with high cost, high,"},{"speaker":"YS Chi","startTime":2032.51,"endTime":2039.65,"body":"high price. So this technology"},{"speaker":"YS Chi","startTime":2032.51,"endTime":2039.65,"body":"adoption, is meant to try to"},{"speaker":"YS Chi","startTime":2039.71,"endTime":2043.16,"body":"make it tailor-made without high"},{"speaker":"YS Chi","startTime":2039.71,"endTime":2043.16,"body":"costs. Is that right?"},{"speaker":"Min Chen","startTime":2043.58,"endTime":2047.3,"body":"Yeah. Put it this way,"},{"speaker":"Min Chen","startTime":2043.58,"endTime":2047.3,"body":"I would love to rephrase that"},{"speaker":"Min Chen","startTime":2047.33,"endTime":2053.63,"body":"into a cost effective way. But"},{"speaker":"Min Chen","startTime":2047.33,"endTime":2053.63,"body":"actually, it's the same thing."},{"speaker":"Min Chen","startTime":2053.75,"endTime":2056.57,"body":"You're right. It's the same"},{"speaker":"Min Chen","startTime":2053.75,"endTime":2056.57,"body":"thing. We're going to want to do"},{"speaker":"Min Chen","startTime":2056.57,"endTime":2060.74,"body":"the tailor-made solution in a"},{"speaker":"Min Chen","startTime":2056.57,"endTime":2060.74,"body":"efficient way, in a cost"},{"speaker":"Min Chen","startTime":2060.74,"endTime":2063.29,"body":"efficient, effective approach."},{"speaker":"YS Chi","startTime":2063.41,"endTime":2067.67,"body":"Yeah, I think that we"},{"speaker":"YS Chi","startTime":2063.41,"endTime":2067.67,"body":"can do what someone has coined"},{"speaker":"YS Chi","startTime":2067.97,"endTime":2070.04,"body":"mass customization, right?"},{"speaker":"Min Chen","startTime":2070.1,"endTime":2070.52,"body":"Yeah."},{"speaker":"YS Chi","startTime":2071.18,"endTime":2074.3,"body":"Well, I'm fascinated and"},{"speaker":"YS Chi","startTime":2071.18,"endTime":2074.3,"body":"I could stay on for three hours"},{"speaker":"YS Chi","startTime":2074.3,"endTime":2078.2,"body":"talking to you Min. It's always"},{"speaker":"YS Chi","startTime":2074.3,"endTime":2078.2,"body":"been fun to talk with you. Every"},{"speaker":"YS Chi","startTime":2078.2,"endTime":2081.05,"body":"time I meet you, you are five"},{"speaker":"YS Chi","startTime":2078.2,"endTime":2081.05,"body":"steps ahead."},{"speaker":"Min Chen","startTime":2081.47,"endTime":2082.04,"body":"Thank you"},{"speaker":"YS Chi","startTime":2082.04,"endTime":2083.21,"body":"Thank you so much Min."},{"speaker":"Min Chen","startTime":2083.75,"endTime":2086.9,"body":"It's also an honour"},{"speaker":"Min Chen","startTime":2083.75,"endTime":2086.9,"body":"and I also feel pleasure talking"},{"speaker":"Min Chen","startTime":2086.9,"endTime":2087.86,"body":"with you YS."},{"speaker":"YS Chi","startTime":2088.14,"endTime":2089.85,"body":"Well, thank you for"},{"speaker":"YS Chi","startTime":2088.14,"endTime":2089.85,"body":"sharing your stories and"},{"speaker":"YS Chi","startTime":2089.85,"endTime":2096.3,"body":"insights with us today. I think"},{"speaker":"YS Chi","startTime":2089.85,"endTime":2096.3,"body":"Min has shared with us not only"},{"speaker":"YS Chi","startTime":2096.33,"endTime":2099.06,"body":"about the technology of natural"},{"speaker":"YS Chi","startTime":2096.33,"endTime":2099.06,"body":"language processing or deep"},{"speaker":"YS Chi","startTime":2099.06,"endTime":2105.51,"body":"learning. But really just about"},{"speaker":"YS Chi","startTime":2099.06,"endTime":2105.51,"body":"her subtle leadership that is"},{"speaker":"YS Chi","startTime":2106.2,"endTime":2111.18,"body":"not about just being a pioneer"},{"speaker":"YS Chi","startTime":2106.2,"endTime":2111.18,"body":"and bringing the entire team"},{"speaker":"YS Chi","startTime":2111.18,"endTime":2115.32,"body":"along, and making this unique"},{"speaker":"YS Chi","startTime":2111.18,"endTime":2115.32,"body":"contribution to the legal"},{"speaker":"YS Chi","startTime":2115.32,"endTime":2119.31,"body":"community. Thank you again."},{"speaker":"YS Chi","startTime":2115.32,"endTime":2119.31,"body":"Thank you to our listeners for"},{"speaker":"YS Chi","startTime":2119.31,"endTime":2122.82,"body":"tuning in. Please don't forget"},{"speaker":"YS Chi","startTime":2119.31,"endTime":2122.82,"body":"to hit the subscribe button on"},{"speaker":"YS Chi","startTime":2122.82,"endTime":2126.21,"body":"your podcast app to get the new"},{"speaker":"YS Chi","startTime":2122.82,"endTime":2126.21,"body":"episodes as soon as they're"},{"speaker":"YS Chi","startTime":2126.21,"endTime":2131.28,"body":"released. Once again, thanks for"},{"speaker":"YS Chi","startTime":2126.21,"endTime":2131.28,"body":"listening and please stay well"},{"speaker":"YS Chi","startTime":2131.28,"endTime":2131.94,"body":"and healthy."}]}