{"version":"1.0.0","segments":[{"speaker":"YS Chi","startTime":0.78,"endTime":3.75,"body":"The Unique Contributions"},{"speaker":"YS Chi","startTime":0.78,"endTime":3.75,"body":"podcast is brought to you by"},{"speaker":"YS Chi","startTime":3.75,"endTime":7.56,"body":"RELX. Find out more about us by"},{"speaker":"YS Chi","startTime":3.75,"endTime":7.56,"body":"visiting RELX.com"},{"speaker":"Jeremy Bowen","startTime":10.62,"endTime":12.72,"body":"We've got a lot of"},{"speaker":"Jeremy Bowen","startTime":10.62,"endTime":12.72,"body":"people within the industry that"},{"speaker":"Jeremy Bowen","startTime":12.75,"endTime":16.17,"body":"say that once you get the jet"},{"speaker":"Jeremy Bowen","startTime":12.75,"endTime":16.17,"body":"fuel, the aviation fuel in your"},{"speaker":"Jeremy Bowen","startTime":16.17,"endTime":20.7,"body":"blood, it never leaves you. I've"},{"speaker":"Jeremy Bowen","startTime":16.17,"endTime":20.7,"body":"seen people leave the industry,"},{"speaker":"Jeremy Bowen","startTime":20.82,"endTime":23.43,"body":"try something and then come back"},{"speaker":"Jeremy Bowen","startTime":20.82,"endTime":23.43,"body":"in. And I get it."},{"speaker":"YS Chi","startTime":41.12,"endTime":43.37,"body":"Hello, and welcome to"},{"speaker":"YS Chi","startTime":41.12,"endTime":43.37,"body":"our second series of unique"},{"speaker":"YS Chi","startTime":43.37,"endTime":47.87,"body":"contributions, a RELX podcast."},{"speaker":"YS Chi","startTime":43.37,"endTime":47.87,"body":"I'm YS Chi and I'll be exploring"},{"speaker":"YS Chi","startTime":47.87,"endTime":50.99,"body":"with my guests some of the big"},{"speaker":"YS Chi","startTime":47.87,"endTime":50.99,"body":"issues that matter to society,"},{"speaker":"YS Chi","startTime":51.41,"endTime":54.83,"body":"how they're making a difference,"},{"speaker":"YS Chi","startTime":51.41,"endTime":54.83,"body":"and what brought them to where"},{"speaker":"YS Chi","startTime":54.83,"endTime":59.21,"body":"they are today. Today, I'm"},{"speaker":"YS Chi","startTime":54.83,"endTime":59.21,"body":"excited to be joined by Jez"},{"speaker":"YS Chi","startTime":59.21,"endTime":62.75,"body":"Bowen, who is the CEO of Cirium."},{"speaker":"YS Chi","startTime":59.21,"endTime":62.75,"body":"As you may know, Cirium is a"},{"speaker":"YS Chi","startTime":62.75,"endTime":66.38,"body":"data and analytics leader in the"},{"speaker":"YS Chi","startTime":62.75,"endTime":66.38,"body":"travel and aviation industries."},{"speaker":"YS Chi","startTime":66.41,"endTime":70.49,"body":"It handles 300 terabytes of"},{"speaker":"YS Chi","startTime":66.41,"endTime":70.49,"body":"aviation analytics, covering"},{"speaker":"YS Chi","startTime":70.52,"endTime":73.67,"body":"everything from airline"},{"speaker":"YS Chi","startTime":70.52,"endTime":73.67,"body":"schedules and routes to aircraft"},{"speaker":"YS Chi","startTime":73.67,"endTime":77.66,"body":"configuration and passenger"},{"speaker":"YS Chi","startTime":73.67,"endTime":77.66,"body":"numbers. It goes without saying"},{"speaker":"YS Chi","startTime":77.78,"endTime":80.45,"body":"that the industry has recently"},{"speaker":"YS Chi","startTime":77.78,"endTime":80.45,"body":"experienced very turbulent"},{"speaker":"YS Chi","startTime":80.48,"endTime":84.74,"body":"times. Looking beyond the"},{"speaker":"YS Chi","startTime":80.48,"endTime":84.74,"body":"pandemic, I'll be asking Jez"},{"speaker":"YS Chi","startTime":84.77,"endTime":87.77,"body":"what is the future of air travel"},{"speaker":"YS Chi","startTime":84.77,"endTime":87.77,"body":"and what does the road to"},{"speaker":"YS Chi","startTime":87.77,"endTime":92.03,"body":"recovery look like? Jez, thanks"},{"speaker":"YS Chi","startTime":87.77,"endTime":92.03,"body":"for joining me today. It's great"},{"speaker":"YS Chi","startTime":92.03,"endTime":95.21,"body":"to have you. I know this last"},{"speaker":"YS Chi","startTime":92.03,"endTime":95.21,"body":"year has been quite the roller"},{"speaker":"YS Chi","startTime":95.21,"endTime":98.81,"body":"coaster. How have things been"},{"speaker":"YS Chi","startTime":95.21,"endTime":98.81,"body":"for you during the past few"},{"speaker":"YS Chi","startTime":98.81,"endTime":99.14,"body":"months?"},{"speaker":"Jeremy Bowen","startTime":99.81,"endTime":103.2,"body":"Hi YS and"},{"speaker":"Jeremy Bowen","startTime":99.81,"endTime":103.2,"body":"delighted to join. I think all"},{"speaker":"Jeremy Bowen","startTime":103.2,"endTime":106.59,"body":"things considered, it's been"},{"speaker":"Jeremy Bowen","startTime":103.2,"endTime":106.59,"body":"okay. I've got used to working"},{"speaker":"Jeremy Bowen","startTime":106.59,"endTime":109.56,"body":"from home. I have been used to"},{"speaker":"Jeremy Bowen","startTime":106.59,"endTime":109.56,"body":"travelling a lot, very much like"},{"speaker":"Jeremy Bowen","startTime":109.56,"endTime":114.9,"body":"yourself with work and now that"},{"speaker":"Jeremy Bowen","startTime":109.56,"endTime":114.9,"body":"I don't have to commute three"},{"speaker":"Jeremy Bowen","startTime":114.9,"endTime":118.8,"body":"hours into London City every"},{"speaker":"Jeremy Bowen","startTime":114.9,"endTime":118.8,"body":"day, the commute has very much"},{"speaker":"Jeremy Bowen","startTime":118.8,"endTime":122.85,"body":"changed. I think we've all got"},{"speaker":"Jeremy Bowen","startTime":118.8,"endTime":122.85,"body":"used to it. My kids are slightly"},{"speaker":"Jeremy Bowen","startTime":122.85,"endTime":126.69,"body":"older than most. I've got a 17"},{"speaker":"Jeremy Bowen","startTime":122.85,"endTime":126.69,"body":"year old and a 12 year old. So I"},{"speaker":"Jeremy Bowen","startTime":126.69,"endTime":130.35,"body":"haven't had to endure the home"},{"speaker":"Jeremy Bowen","startTime":126.69,"endTime":130.35,"body":"schooling that a lot of our"},{"speaker":"Jeremy Bowen","startTime":130.35,"endTime":132.78,"body":"colleagues have. I think"},{"speaker":"Jeremy Bowen","startTime":130.35,"endTime":132.78,"body":"relatively it has been okay, I'm"},{"speaker":"Jeremy Bowen","startTime":132.78,"endTime":135.24,"body":"missing the interaction of the"},{"speaker":"Jeremy Bowen","startTime":132.78,"endTime":135.24,"body":"office. But I think we've all"},{"speaker":"Jeremy Bowen","startTime":135.24,"endTime":137.04,"body":"got used to it now that working"},{"speaker":"Jeremy Bowen","startTime":135.24,"endTime":137.04,"body":"from home."},{"speaker":"YS Chi","startTime":137.55,"endTime":140.49,"body":"Well Jez, don't get too"},{"speaker":"YS Chi","startTime":137.55,"endTime":140.49,"body":"used to it. Because we do need"},{"speaker":"YS Chi","startTime":140.49,"endTime":141.75,"body":"that interaction, don't we?"},{"speaker":"Jeremy Bowen","startTime":141.93,"endTime":144.18,"body":"I completely and"},{"speaker":"Jeremy Bowen","startTime":141.93,"endTime":144.18,"body":"utterly agree. Ironically, I've"},{"speaker":"Jeremy Bowen","startTime":144.18,"endTime":147.12,"body":"been in the office this week a"},{"speaker":"Jeremy Bowen","startTime":144.18,"endTime":147.12,"body":"couple of days. And there's a"},{"speaker":"Jeremy Bowen","startTime":147.12,"endTime":150.54,"body":"couple of people in and it's so"},{"speaker":"Jeremy Bowen","startTime":147.12,"endTime":150.54,"body":"much different communicating"},{"speaker":"Jeremy Bowen","startTime":150.54,"endTime":153.6,"body":"with people face to face than it"},{"speaker":"Jeremy Bowen","startTime":150.54,"endTime":153.6,"body":"is on the screen as it's been"},{"speaker":"Jeremy Bowen","startTime":153.6,"endTime":155.73,"body":"for the last 15 months. So I do"},{"speaker":"Jeremy Bowen","startTime":153.6,"endTime":155.73,"body":"miss it."},{"speaker":"YS Chi","startTime":156.51,"endTime":159.66,"body":"Yes, I think we're gonna"},{"speaker":"YS Chi","startTime":156.51,"endTime":159.66,"body":"have a hybrid world soon."},{"speaker":"Jeremy Bowen","startTime":159.84,"endTime":162.69,"body":"Yeah, absolutely."},{"speaker":"Jeremy Bowen","startTime":159.84,"endTime":162.69,"body":"And I think that will work. I"},{"speaker":"Jeremy Bowen","startTime":162.69,"endTime":166.32,"body":"know lots of people are itching"},{"speaker":"Jeremy Bowen","startTime":162.69,"endTime":166.32,"body":"to get back in the office. We"},{"speaker":"Jeremy Bowen","startTime":166.32,"endTime":168.42,"body":"just need to make sure that"},{"speaker":"Jeremy Bowen","startTime":166.32,"endTime":168.42,"body":"everyone feels safe, everyone"},{"speaker":"Jeremy Bowen","startTime":168.42,"endTime":171.48,"body":"feels comfortable. But I think"},{"speaker":"Jeremy Bowen","startTime":168.42,"endTime":171.48,"body":"we are missing that human"},{"speaker":"Jeremy Bowen","startTime":171.48,"endTime":174.3,"body":"interaction and that creativity"},{"speaker":"Jeremy Bowen","startTime":171.48,"endTime":174.3,"body":"and spark that it does within"},{"speaker":"Jeremy Bowen","startTime":174.3,"endTime":174.87,"body":"the teams."},{"speaker":"YS Chi","startTime":175.41,"endTime":180.03,"body":"So, you became CEO of"},{"speaker":"YS Chi","startTime":175.41,"endTime":180.03,"body":"Cirium in 2019, April to be"},{"speaker":"YS Chi","startTime":180.03,"endTime":183.57,"body":"precise, when it was announced."},{"speaker":"YS Chi","startTime":180.03,"endTime":183.57,"body":"A short year before the pandemic"},{"speaker":"YS Chi","startTime":183.57,"endTime":187.32,"body":"hit and then lived through the"},{"speaker":"YS Chi","startTime":183.57,"endTime":187.32,"body":"most trying times, perhaps the"},{"speaker":"YS Chi","startTime":187.32,"endTime":191.01,"body":"aviation and travel industries"},{"speaker":"YS Chi","startTime":187.32,"endTime":191.01,"body":"have ever seen. Now that can't"},{"speaker":"YS Chi","startTime":191.01,"endTime":194.82,"body":"be easy. I remember a quote"},{"speaker":"YS Chi","startTime":191.01,"endTime":194.82,"body":"during the announcement and you"},{"speaker":"YS Chi","startTime":194.82,"endTime":199.14,"body":"said, it's a privilege to lead"},{"speaker":"YS Chi","startTime":194.82,"endTime":199.14,"body":"the company at this moment in"},{"speaker":"YS Chi","startTime":199.14,"endTime":202.8,"body":"its evolution. I'm sure you had"},{"speaker":"YS Chi","startTime":199.14,"endTime":202.8,"body":"no idea what you really were"},{"speaker":"YS Chi","startTime":202.8,"endTime":206.16,"body":"facing. So, how have you found"},{"speaker":"YS Chi","startTime":202.8,"endTime":206.16,"body":"it?"},{"speaker":"Jeremy Bowen","startTime":206.3,"endTime":208.67,"body":"That is an"},{"speaker":"Jeremy Bowen","startTime":206.3,"endTime":208.67,"body":"understatement YS. It's"},{"speaker":"Jeremy Bowen","startTime":208.67,"endTime":212.18,"body":"certainly been a steep learning"},{"speaker":"Jeremy Bowen","startTime":208.67,"endTime":212.18,"body":"curve. It's my first CEO role."},{"speaker":"Jeremy Bowen","startTime":212.96,"endTime":215.42,"body":"The word that's used within the"},{"speaker":"Jeremy Bowen","startTime":212.96,"endTime":215.42,"body":"industry and it's been used a"},{"speaker":"Jeremy Bowen","startTime":215.42,"endTime":219.2,"body":"lot is unprecedented. The crisis"},{"speaker":"Jeremy Bowen","startTime":215.42,"endTime":219.2,"body":"and the challenge has been"},{"speaker":"Jeremy Bowen","startTime":219.2,"endTime":224.81,"body":"unprecedented. I think now, to"},{"speaker":"Jeremy Bowen","startTime":219.2,"endTime":224.81,"body":"where we are, we've got green"},{"speaker":"Jeremy Bowen","startTime":224.81,"endTime":227.9,"body":"shoots in the industry. It's"},{"speaker":"Jeremy Bowen","startTime":224.81,"endTime":227.9,"body":"going to take time, but things"},{"speaker":"Jeremy Bowen","startTime":227.9,"endTime":230.87,"body":"are starting to recover. We"},{"speaker":"Jeremy Bowen","startTime":227.9,"endTime":230.87,"body":"started to see the schedules"},{"speaker":"Jeremy Bowen","startTime":230.87,"endTime":236.03,"body":"fill again. But I think back to"},{"speaker":"Jeremy Bowen","startTime":230.87,"endTime":236.03,"body":"what we inherited 12 months ago,"},{"speaker":"Jeremy Bowen","startTime":236.3,"endTime":241.73,"body":"or 13 months ago when the world"},{"speaker":"Jeremy Bowen","startTime":236.3,"endTime":241.73,"body":"stopped. The industry literally"},{"speaker":"Jeremy Bowen","startTime":241.73,"endTime":246.08,"body":"went into meltdown. We'd never"},{"speaker":"Jeremy Bowen","startTime":241.73,"endTime":246.08,"body":"faced it before. Our clients had"},{"speaker":"Jeremy Bowen","startTime":246.08,"endTime":249.26,"body":"never faced it before. Our"},{"speaker":"Jeremy Bowen","startTime":246.08,"endTime":249.26,"body":"employees and associates haven't"},{"speaker":"Jeremy Bowen","startTime":249.26,"endTime":253.19,"body":"faced it before. So when we"},{"speaker":"Jeremy Bowen","startTime":249.26,"endTime":253.19,"body":"looked at our teams, they had to"},{"speaker":"Jeremy Bowen","startTime":253.19,"endTime":256.37,"body":"cope with working from home."},{"speaker":"Jeremy Bowen","startTime":253.19,"endTime":256.37,"body":"They also had to cope with"},{"speaker":"Jeremy Bowen","startTime":256.85,"endTime":260.72,"body":"obviously being concerned about"},{"speaker":"Jeremy Bowen","startTime":256.85,"endTime":260.72,"body":"health and their loved ones. And"},{"speaker":"Jeremy Bowen","startTime":260.72,"endTime":263.78,"body":"also opening the papers every"},{"speaker":"Jeremy Bowen","startTime":260.72,"endTime":263.78,"body":"day or seeing on the news every"},{"speaker":"Jeremy Bowen","startTime":263.78,"endTime":267.44,"body":"day of mass furloughs and mass"},{"speaker":"Jeremy Bowen","startTime":263.78,"endTime":267.44,"body":"redundancies all the way across"},{"speaker":"Jeremy Bowen","startTime":267.44,"endTime":272.33,"body":"aviation. Genuinely people in"},{"speaker":"Jeremy Bowen","startTime":267.44,"endTime":272.33,"body":"Cirium of our 500 employees were"},{"speaker":"Jeremy Bowen","startTime":272.33,"endTime":274.73,"body":"worried about their futures and"},{"speaker":"Jeremy Bowen","startTime":272.33,"endTime":274.73,"body":"worried about what we'd be doing"},{"speaker":"Jeremy Bowen","startTime":274.73,"endTime":280.13,"body":"as a business. So as a new CEO,"},{"speaker":"Jeremy Bowen","startTime":274.73,"endTime":280.13,"body":"we had to very quickly put in"},{"speaker":"Jeremy Bowen","startTime":280.13,"endTime":284.03,"body":"place a communication plan. We"},{"speaker":"Jeremy Bowen","startTime":280.13,"endTime":284.03,"body":"communicated openly. We"},{"speaker":"Jeremy Bowen","startTime":284.03,"endTime":288.29,"body":"communicated often. We spoke to"},{"speaker":"Jeremy Bowen","startTime":284.03,"endTime":288.29,"body":"a lot of people in all different"},{"speaker":"Jeremy Bowen","startTime":288.29,"endTime":293.12,"body":"forms of mediums, town halls,"},{"speaker":"Jeremy Bowen","startTime":288.29,"endTime":293.12,"body":"video updates, just really to"},{"speaker":"Jeremy Bowen","startTime":293.45,"endTime":297.56,"body":"allay everyone's concerns. To"},{"speaker":"Jeremy Bowen","startTime":293.45,"endTime":297.56,"body":"just very focus on on three"},{"speaker":"Jeremy Bowen","startTime":297.56,"endTime":301.43,"body":"priorities and that first"},{"speaker":"Jeremy Bowen","startTime":297.56,"endTime":301.43,"body":"priority was that our employees"},{"speaker":"Jeremy Bowen","startTime":301.43,"endTime":304.79,"body":"and their families are the"},{"speaker":"Jeremy Bowen","startTime":301.43,"endTime":304.79,"body":"number one importance. That's"},{"speaker":"Jeremy Bowen","startTime":304.79,"endTime":307.58,"body":"the most important thing. Look"},{"speaker":"Jeremy Bowen","startTime":304.79,"endTime":307.58,"body":"after yourself and look after"},{"speaker":"Jeremy Bowen","startTime":307.58,"endTime":310.82,"body":"your family members. The second"},{"speaker":"Jeremy Bowen","startTime":307.58,"endTime":310.82,"body":"one was looking after our"},{"speaker":"Jeremy Bowen","startTime":310.82,"endTime":315.95,"body":"clients. The aviation industry"},{"speaker":"Jeremy Bowen","startTime":310.82,"endTime":315.95,"body":"is very insular. Everyone relies"},{"speaker":"Jeremy Bowen","startTime":315.95,"endTime":319.46,"body":"on each other to be successful."},{"speaker":"Jeremy Bowen","startTime":315.95,"endTime":319.46,"body":"We wouldn't have a business if"},{"speaker":"Jeremy Bowen","startTime":319.46,"endTime":323.06,"body":"the airlines and the travel"},{"speaker":"Jeremy Bowen","startTime":319.46,"endTime":323.06,"body":"sector didn't exist. The"},{"speaker":"Jeremy Bowen","startTime":323.06,"endTime":325.28,"body":"industry has been through this"},{"speaker":"Jeremy Bowen","startTime":323.06,"endTime":325.28,"body":"before, they have been through"},{"speaker":"Jeremy Bowen","startTime":325.28,"endTime":328.46,"body":"challenging times before, and"},{"speaker":"Jeremy Bowen","startTime":325.28,"endTime":328.46,"body":"they look after each other. So"},{"speaker":"Jeremy Bowen","startTime":328.46,"endTime":330.86,"body":"our second priority was to make"},{"speaker":"Jeremy Bowen","startTime":328.46,"endTime":330.86,"body":"sure we look after our clients."},{"speaker":"Jeremy Bowen","startTime":331.04,"endTime":333.92,"body":"We did, very much reached out."},{"speaker":"Jeremy Bowen","startTime":331.04,"endTime":333.92,"body":"Some of them were going through"},{"speaker":"Jeremy Bowen","startTime":333.95,"endTime":337.85,"body":"financial distress. And that"},{"speaker":"Jeremy Bowen","startTime":333.95,"endTime":337.85,"body":"third part was taking the"},{"speaker":"Jeremy Bowen","startTime":337.85,"endTime":340.67,"body":"opportunity to rebuild better."},{"speaker":"Jeremy Bowen","startTime":337.85,"endTime":340.67,"body":"It sounds a little bit of a"},{"speaker":"Jeremy Bowen","startTime":340.67,"endTime":343.73,"body":"cliche, but we had the"},{"speaker":"Jeremy Bowen","startTime":340.67,"endTime":343.73,"body":"opportunity to continue"},{"speaker":"Jeremy Bowen","startTime":343.73,"endTime":348.14,"body":"investing in Cirium. There's a"},{"speaker":"Jeremy Bowen","startTime":343.73,"endTime":348.14,"body":"phrase within the UK when the"},{"speaker":"Jeremy Bowen","startTime":348.14,"endTime":351.26,"body":"factory shut down, called"},{"speaker":"Jeremy Bowen","startTime":348.14,"endTime":351.26,"body":"'retooling the factory.' We"},{"speaker":"Jeremy Bowen","startTime":351.26,"endTime":354.86,"body":"spent the time to retool Cirium."},{"speaker":"Jeremy Bowen","startTime":351.26,"endTime":354.86,"body":"To build that better so that"},{"speaker":"Jeremy Bowen","startTime":354.86,"endTime":357.89,"body":"when the market comes back,"},{"speaker":"Jeremy Bowen","startTime":354.86,"endTime":357.89,"body":"we're better positioned to be"},{"speaker":"Jeremy Bowen","startTime":357.89,"endTime":361.97,"body":"able to help those clients"},{"speaker":"Jeremy Bowen","startTime":357.89,"endTime":361.97,"body":"rebuild and return to normal. So"},{"speaker":"Jeremy Bowen","startTime":361.97,"endTime":365.51,"body":"it was a challenging topic. I"},{"speaker":"Jeremy Bowen","startTime":361.97,"endTime":365.51,"body":"wasn't expecting it when I first"},{"speaker":"Jeremy Bowen","startTime":365.51,"endTime":367.85,"body":"picked up the role of the job"},{"speaker":"Jeremy Bowen","startTime":365.51,"endTime":367.85,"body":"that was for sure."},{"speaker":"YS Chi","startTime":368.5,"endTime":371.53,"body":"Yeah. We're going to get"},{"speaker":"YS Chi","startTime":368.5,"endTime":371.53,"body":"to the industry a little later."},{"speaker":"YS Chi","startTime":371.53,"endTime":376.54,"body":"But if you would let us learn a"},{"speaker":"YS Chi","startTime":371.53,"endTime":376.54,"body":"little more about you Jez. So"},{"speaker":"YS Chi","startTime":376.54,"endTime":379.93,"body":"you're currently obviously"},{"speaker":"YS Chi","startTime":376.54,"endTime":379.93,"body":"living in UK in the outskirts of"},{"speaker":"YS Chi","startTime":379.93,"endTime":384.22,"body":"London. But I know you also"},{"speaker":"YS Chi","startTime":379.93,"endTime":384.22,"body":"started living and working down"},{"speaker":"YS Chi","startTime":384.22,"endTime":387.91,"body":"somewhere on the opposite end,"},{"speaker":"YS Chi","startTime":384.22,"endTime":387.91,"body":"in New Zealand and Australia."},{"speaker":"YS Chi","startTime":388.15,"endTime":389.71,"body":"What were you doing down there?"},{"speaker":"Jeremy Bowen","startTime":389.86,"endTime":392.41,"body":"Yeah, that's a"},{"speaker":"Jeremy Bowen","startTime":389.86,"endTime":392.41,"body":"good question. My early career"},{"speaker":"Jeremy Bowen","startTime":392.41,"endTime":396.73,"body":"YS, in fact my first role and I"},{"speaker":"Jeremy Bowen","startTime":392.41,"endTime":396.73,"body":"stayed with them for almost 15"},{"speaker":"Jeremy Bowen","startTime":396.73,"endTime":400.72,"body":"years was with Dun \u0026 Bradstreet."},{"speaker":"Jeremy Bowen","startTime":396.73,"endTime":400.72,"body":"The global data analytics"},{"speaker":"Jeremy Bowen","startTime":400.72,"endTime":404.26,"body":"company. I've spent 11 years in"},{"speaker":"Jeremy Bowen","startTime":400.72,"endTime":404.26,"body":"the UK. I joined straight out of"},{"speaker":"Jeremy Bowen","startTime":404.26,"endTime":409.06,"body":"college, customer service,"},{"speaker":"Jeremy Bowen","startTime":404.26,"endTime":409.06,"body":"sales, senior sales, sales"},{"speaker":"Jeremy Bowen","startTime":409.06,"endTime":412.72,"body":"management. I was following that"},{"speaker":"Jeremy Bowen","startTime":409.06,"endTime":412.72,"body":"sales path and had the"},{"speaker":"Jeremy Bowen","startTime":412.72,"endTime":415.66,"body":"opportunity to move out to"},{"speaker":"Jeremy Bowen","startTime":412.72,"endTime":415.66,"body":"Sydney, Australia and manage a"},{"speaker":"Jeremy Bowen","startTime":415.66,"endTime":419.41,"body":"sales team. It was before my"},{"speaker":"Jeremy Bowen","startTime":415.66,"endTime":419.41,"body":"wife and I had kids so we jumped"},{"speaker":"Jeremy Bowen","startTime":419.41,"endTime":422.44,"body":"at the opportunity. What we"},{"speaker":"Jeremy Bowen","startTime":419.41,"endTime":422.44,"body":"thought we'd do for two years."},{"speaker":"Jeremy Bowen","startTime":422.92,"endTime":426.76,"body":"We headed down and literally"},{"speaker":"Jeremy Bowen","startTime":422.92,"endTime":426.76,"body":"flew on my 30th birthday and"},{"speaker":"Jeremy Bowen","startTime":426.76,"endTime":429.22,"body":"then thought we'd come back two"},{"speaker":"Jeremy Bowen","startTime":426.76,"endTime":429.22,"body":"years later. We ended up"},{"speaker":"Jeremy Bowen","startTime":429.22,"endTime":433.33,"body":"spending five years in Australia"},{"speaker":"Jeremy Bowen","startTime":429.22,"endTime":433.33,"body":"and New Zealand. After 18"},{"speaker":"Jeremy Bowen","startTime":433.33,"endTime":436.09,"body":"months, I had the opportunity to"},{"speaker":"Jeremy Bowen","startTime":433.33,"endTime":436.09,"body":"become the general manager of"},{"speaker":"Jeremy Bowen","startTime":436.09,"endTime":437.32,"body":"Dun \u0026 Bradstreet, New Zealand."},{"speaker":"YS Chi","startTime":437.939,"endTime":438.959,"body":"Oh, that was quick."},{"speaker":"Jeremy Bowen","startTime":439.11,"endTime":442.23,"body":"Yeah, it was."},{"speaker":"Jeremy Bowen","startTime":439.11,"endTime":442.23,"body":"Everyone looks at their career"},{"speaker":"Jeremy Bowen","startTime":442.23,"endTime":445.5,"body":"and there's a defining moment"},{"speaker":"Jeremy Bowen","startTime":442.23,"endTime":445.5,"body":"when they grow up and they start"},{"speaker":"Jeremy Bowen","startTime":445.5,"endTime":448.74,"body":"to kind of understand how it all"},{"speaker":"Jeremy Bowen","startTime":445.5,"endTime":448.74,"body":"fits together. That was my time."},{"speaker":"Jeremy Bowen","startTime":448.74,"endTime":455.58,"body":"I had never visited the country."},{"speaker":"Jeremy Bowen","startTime":448.74,"endTime":455.58,"body":"I had 50 staff, two offices. My"},{"speaker":"Jeremy Bowen","startTime":455.58,"endTime":459.69,"body":"boss was four hours away and on"},{"speaker":"Jeremy Bowen","startTime":455.58,"endTime":459.69,"body":"an aircraft. She was an"},{"speaker":"Jeremy Bowen","startTime":459.69,"endTime":463.8,"body":"inspirational CEO, she was very"},{"speaker":"Jeremy Bowen","startTime":459.69,"endTime":463.8,"body":"much an external CEO. She's"},{"speaker":"Jeremy Bowen","startTime":463.8,"endTime":467.85,"body":"quite a thought leader and a"},{"speaker":"Jeremy Bowen","startTime":463.8,"endTime":467.85,"body":"business leader within the high"},{"speaker":"Jeremy Bowen","startTime":467.85,"endTime":469.2,"body":"profile, within Australia now."},{"speaker":"YS Chi","startTime":469.23,"endTime":471.27,"body":"I love the fact that you"},{"speaker":"YS Chi","startTime":469.23,"endTime":471.27,"body":"say she."},{"speaker":"Jeremy Bowen","startTime":471.57,"endTime":474.27,"body":"Yes, she was she"},{"speaker":"Jeremy Bowen","startTime":471.57,"endTime":474.27,"body":"was inspirational. She said, I"},{"speaker":"Jeremy Bowen","startTime":474.27,"endTime":477.3,"body":"trust you. That's why I've given"},{"speaker":"Jeremy Bowen","startTime":474.27,"endTime":477.3,"body":"you the job. If you need me ring"},{"speaker":"Jeremy Bowen","startTime":477.3,"endTime":480.33,"body":"me, if not I'm going to leave"},{"speaker":"Jeremy Bowen","startTime":477.3,"endTime":480.33,"body":"you to it. I had a fantastic 18"},{"speaker":"Jeremy Bowen","startTime":480.33,"endTime":484.35,"body":"months, we worked with a really"},{"speaker":"Jeremy Bowen","startTime":480.33,"endTime":484.35,"body":"great team. Even now I look back"},{"speaker":"Jeremy Bowen","startTime":484.35,"endTime":487.71,"body":"at that 18 months. I've never"},{"speaker":"Jeremy Bowen","startTime":484.35,"endTime":487.71,"body":"worked with a group who was so"},{"speaker":"Jeremy Bowen","startTime":487.71,"endTime":491.88,"body":"'can do' in their attitude,"},{"speaker":"Jeremy Bowen","startTime":487.71,"endTime":491.88,"body":"nothing fazed them and we had a"},{"speaker":"Jeremy Bowen","startTime":491.88,"endTime":496.71,"body":"good time growing the business."},{"speaker":"Jeremy Bowen","startTime":491.88,"endTime":496.71,"body":"We then as a global or as a"},{"speaker":"Jeremy Bowen","startTime":496.74,"endTime":500.46,"body":"combined Australia and New"},{"speaker":"Jeremy Bowen","startTime":496.74,"endTime":500.46,"body":"Zealand leadership team, we did"},{"speaker":"Jeremy Bowen","startTime":500.46,"endTime":504.63,"body":"a management buyout from the DB"},{"speaker":"Jeremy Bowen","startTime":500.46,"endTime":504.63,"body":"Corporation on the Australia New"},{"speaker":"Jeremy Bowen","startTime":504.63,"endTime":508.14,"body":"Zealand operations. So it was my"},{"speaker":"Jeremy Bowen","startTime":504.63,"endTime":508.14,"body":"first experience of working"},{"speaker":"Jeremy Bowen","startTime":508.14,"endTime":511.59,"body":"under private equity. Then I was"},{"speaker":"Jeremy Bowen","startTime":508.14,"endTime":511.59,"body":"asked to come back to Australia,"},{"speaker":"Jeremy Bowen","startTime":511.59,"endTime":514.23,"body":"this time to Melbourne to head"},{"speaker":"Jeremy Bowen","startTime":511.59,"endTime":514.23,"body":"up our debt recovery business."},{"speaker":"Jeremy Bowen","startTime":514.23,"endTime":518.73,"body":"It was the largest part of our"},{"speaker":"Jeremy Bowen","startTime":514.23,"endTime":518.73,"body":"business. We put 200 people in"},{"speaker":"Jeremy Bowen","startTime":518.73,"endTime":522.51,"body":"call centres, collecting"},{"speaker":"Jeremy Bowen","startTime":518.73,"endTime":522.51,"body":"consumer debt seven days a week."},{"speaker":"Jeremy Bowen","startTime":522.84,"endTime":526.65,"body":"Very entrepreneurial, good fun."},{"speaker":"Jeremy Bowen","startTime":522.84,"endTime":526.65,"body":"I learned a massive amount. So"},{"speaker":"Jeremy Bowen","startTime":526.65,"endTime":530.76,"body":"we ended up staying five years"},{"speaker":"Jeremy Bowen","startTime":526.65,"endTime":530.76,"body":"and then my wife fell pregnant."},{"speaker":"Jeremy Bowen","startTime":531.15,"endTime":534.66,"body":"We suddenly realised we were a"},{"speaker":"Jeremy Bowen","startTime":531.15,"endTime":534.66,"body":"long way from home and so my"},{"speaker":"Jeremy Bowen","startTime":534.69,"endTime":537.66,"body":"first daughter was born in in"},{"speaker":"Jeremy Bowen","startTime":534.69,"endTime":537.66,"body":"Melbourne, and then we headed"},{"speaker":"Jeremy Bowen","startTime":537.66,"endTime":540.24,"body":"back after a great time away."},{"speaker":"YS Chi","startTime":540.99,"endTime":545.37,"body":"You then actually left"},{"speaker":"YS Chi","startTime":540.99,"endTime":545.37,"body":"D\u0026B right? Then you had some"},{"speaker":"YS Chi","startTime":545.37,"endTime":548.85,"body":"other roles but then eventually"},{"speaker":"YS Chi","startTime":545.37,"endTime":548.85,"body":"we found you, or you found us."},{"speaker":"Jeremy Bowen","startTime":549.02,"endTime":552.98,"body":"Yeah, I took a"},{"speaker":"Jeremy Bowen","startTime":549.02,"endTime":552.98,"body":"decision YS. The only business"},{"speaker":"Jeremy Bowen","startTime":552.98,"endTime":556.28,"body":"I'd worked for was Dun \u0026"},{"speaker":"Jeremy Bowen","startTime":552.98,"endTime":556.28,"body":"Bradstreet. I had loved my time"},{"speaker":"Jeremy Bowen","startTime":556.28,"endTime":559.34,"body":"there, I still look back very"},{"speaker":"Jeremy Bowen","startTime":556.28,"endTime":559.34,"body":"fondly. But the business had"},{"speaker":"Jeremy Bowen","startTime":559.34,"endTime":563.12,"body":"gone through lots of changes and"},{"speaker":"Jeremy Bowen","startTime":559.34,"endTime":563.12,"body":"having spent five years away and"},{"speaker":"Jeremy Bowen","startTime":563.33,"endTime":567.02,"body":"almost like the shackles being"},{"speaker":"Jeremy Bowen","startTime":563.33,"endTime":567.02,"body":"off because we'd acquired the"},{"speaker":"Jeremy Bowen","startTime":567.02,"endTime":569.6,"body":"business and we would taking it"},{"speaker":"Jeremy Bowen","startTime":567.02,"endTime":569.6,"body":"into a different direction. I"},{"speaker":"Jeremy Bowen","startTime":569.6,"endTime":573.71,"body":"chose not to want to try and go"},{"speaker":"Jeremy Bowen","startTime":569.6,"endTime":573.71,"body":"back to D\u0026B in the UK. I did a"},{"speaker":"Jeremy Bowen","startTime":573.71,"endTime":576.68,"body":"couple of things outside of data"},{"speaker":"Jeremy Bowen","startTime":573.71,"endTime":576.68,"body":"and then an ex colleague was"},{"speaker":"Jeremy Bowen","startTime":576.68,"endTime":580.04,"body":"working for RELX and knew that a"},{"speaker":"Jeremy Bowen","startTime":576.68,"endTime":580.04,"body":"business called Bankers Almanac,"},{"speaker":"Jeremy Bowen","startTime":580.07,"endTime":583.61,"body":"which was part of the RELX"},{"speaker":"Jeremy Bowen","startTime":580.07,"endTime":583.61,"body":"businesses, was looking for a"},{"speaker":"Jeremy Bowen","startTime":583.61,"endTime":587.99,"body":"head of sales. So I interviewed"},{"speaker":"Jeremy Bowen","startTime":583.61,"endTime":587.99,"body":"and got the job and that's when"},{"speaker":"Jeremy Bowen","startTime":588.35,"endTime":589.13,"body":"I came on board."},{"speaker":"YS Chi","startTime":589.52,"endTime":590.69,"body":"Knowing the right"},{"speaker":"YS Chi","startTime":589.52,"endTime":590.69,"body":"people."},{"speaker":"Jeremy Bowen","startTime":590.81,"endTime":593.57,"body":"Yeah, absolutely."},{"speaker":"Jeremy Bowen","startTime":590.81,"endTime":593.57,"body":"It was interesting. It was very"},{"speaker":"Jeremy Bowen","startTime":593.57,"endTime":601.13,"body":"much part of RELX and LexisNexis"},{"speaker":"Jeremy Bowen","startTime":593.57,"endTime":601.13,"body":"Business Solution's digital"},{"speaker":"Jeremy Bowen","startTime":601.13,"endTime":605.03,"body":"transformation. I joined a"},{"speaker":"Jeremy Bowen","startTime":601.13,"endTime":605.03,"body":"business which was about an hour"},{"speaker":"Jeremy Bowen","startTime":605.9,"endTime":610.1,"body":"South of London. It was in the"},{"speaker":"Jeremy Bowen","startTime":605.9,"endTime":610.1,"body":"south of England. It was quite a"},{"speaker":"Jeremy Bowen","startTime":610.22,"endTime":614.03,"body":"quiet business, steady growth"},{"speaker":"Jeremy Bowen","startTime":610.22,"endTime":614.03,"body":"quite small. But it was when the"},{"speaker":"Jeremy Bowen","startTime":614.03,"endTime":618.77,"body":"digital transformation was going"},{"speaker":"Jeremy Bowen","startTime":614.03,"endTime":618.77,"body":"on and RELX were busy disposing"},{"speaker":"Jeremy Bowen","startTime":618.8,"endTime":623.51,"body":"of all the magazine titles, all"},{"speaker":"Jeremy Bowen","startTime":618.8,"endTime":623.51,"body":"of the the advertising. They had"},{"speaker":"Jeremy Bowen","startTime":623.54,"endTime":628.64,"body":"the small core of subscription"},{"speaker":"Jeremy Bowen","startTime":623.54,"endTime":628.64,"body":"paid for data businesses, of"},{"speaker":"Jeremy Bowen","startTime":628.64,"endTime":632.42,"body":"which Bankers Almanac was one."},{"speaker":"Jeremy Bowen","startTime":628.64,"endTime":632.42,"body":"During the interview process, I"},{"speaker":"Jeremy Bowen","startTime":632.42,"endTime":635.57,"body":"remember the senior chap that"},{"speaker":"Jeremy Bowen","startTime":632.42,"endTime":635.57,"body":"interviewed me said to me, he"},{"speaker":"Jeremy Bowen","startTime":635.57,"endTime":639.86,"body":"said Jez, we think this brand"},{"speaker":"Jeremy Bowen","startTime":635.57,"endTime":639.86,"body":"can do so much more, we want you"},{"speaker":"Jeremy Bowen","startTime":639.86,"endTime":643.37,"body":"to take it for a spin. As a new"},{"speaker":"Jeremy Bowen","startTime":639.86,"endTime":643.37,"body":"head of sales, that's just what"},{"speaker":"Jeremy Bowen","startTime":643.37,"endTime":647.0,"body":"you want to hear. The shackles"},{"speaker":"Jeremy Bowen","startTime":643.37,"endTime":647.0,"body":"are off and we could really go"},{"speaker":"Jeremy Bowen","startTime":647.0,"endTime":652.22,"body":"and grow it and really try some"},{"speaker":"Jeremy Bowen","startTime":647.0,"endTime":652.22,"body":"new things. And we did. We were"},{"speaker":"Jeremy Bowen","startTime":652.22,"endTime":654.98,"body":"doing well after a couple of"},{"speaker":"Jeremy Bowen","startTime":652.22,"endTime":654.98,"body":"years to the point where RELX"},{"speaker":"Jeremy Bowen","startTime":654.98,"endTime":660.38,"body":"noticed and thought it would be"},{"speaker":"Jeremy Bowen","startTime":654.98,"endTime":660.38,"body":"a good idea to bring Accuity who"},{"speaker":"Jeremy Bowen","startTime":660.62,"endTime":663.74,"body":"were very much our competitor in"},{"speaker":"Jeremy Bowen","startTime":660.62,"endTime":663.74,"body":"the market at the time, into the"},{"speaker":"Jeremy Bowen","startTime":663.74,"endTime":667.4,"body":"RELX family. We merged the two"},{"speaker":"Jeremy Bowen","startTime":663.74,"endTime":667.4,"body":"businesses together and I spent"},{"speaker":"Jeremy Bowen","startTime":667.4,"endTime":670.67,"body":"the next six years running sales"},{"speaker":"Jeremy Bowen","startTime":667.4,"endTime":670.67,"body":"for EMEA, Asia Pacific in the"},{"speaker":"Jeremy Bowen","startTime":670.67,"endTime":674.72,"body":"combined entity. So that's"},{"speaker":"Jeremy Bowen","startTime":670.67,"endTime":674.72,"body":"that's kind of how I joined into"},{"speaker":"Jeremy Bowen","startTime":674.72,"endTime":680.27,"body":"RELX. Three years ago I was"},{"speaker":"Jeremy Bowen","startTime":674.72,"endTime":680.27,"body":"asked to come into Cirium or its"},{"speaker":"Jeremy Bowen","startTime":681.11,"endTime":683.87,"body":"forerunner FlightGlobal. I"},{"speaker":"Jeremy Bowen","startTime":681.11,"endTime":683.87,"body":"originally came in as head of"},{"speaker":"Jeremy Bowen","startTime":683.87,"endTime":689.03,"body":"sales. We'd grown by lots of"},{"speaker":"Jeremy Bowen","startTime":683.87,"endTime":689.03,"body":"acquisitions and the brief that"},{"speaker":"Jeremy Bowen","startTime":689.03,"endTime":692.21,"body":"we had was to integrate those"},{"speaker":"Jeremy Bowen","startTime":689.03,"endTime":692.21,"body":"acquisitions from a sales"},{"speaker":"Jeremy Bowen","startTime":692.21,"endTime":696.53,"body":"perspective. So we unified the"},{"speaker":"Jeremy Bowen","startTime":692.21,"endTime":696.53,"body":"offerings, unified the disparate"},{"speaker":"Jeremy Bowen","startTime":696.53,"endTime":700.97,"body":"sales groups we'd required. Did"},{"speaker":"Jeremy Bowen","startTime":696.53,"endTime":700.97,"body":"that, and then two years ago, as"},{"speaker":"Jeremy Bowen","startTime":700.97,"endTime":705.02,"body":"you said at the start of the"},{"speaker":"Jeremy Bowen","startTime":700.97,"endTime":705.02,"body":"podcast, I was very lucky enough"},{"speaker":"Jeremy Bowen","startTime":705.02,"endTime":708.71,"body":"to be offered the role to step"},{"speaker":"Jeremy Bowen","startTime":705.02,"endTime":708.71,"body":"up and become CEO under the new"},{"speaker":"Jeremy Bowen","startTime":708.71,"endTime":711.56,"body":"Cirium brand. Two years later,"},{"speaker":"Jeremy Bowen","startTime":708.71,"endTime":711.56,"body":"here we are."},{"speaker":"YS Chi","startTime":712.91,"endTime":715.58,"body":"You've done several"},{"speaker":"YS Chi","startTime":712.91,"endTime":715.58,"body":"different verticals, yet you"},{"speaker":"YS Chi","startTime":715.58,"endTime":719.24,"body":"stayed very focused on the"},{"speaker":"YS Chi","startTime":715.58,"endTime":719.24,"body":"customer side. Now, I've also"},{"speaker":"YS Chi","startTime":719.24,"endTime":722.27,"body":"heard you mentioned a few times"},{"speaker":"YS Chi","startTime":719.24,"endTime":722.27,"body":"that you think you may have the"},{"speaker":"YS Chi","startTime":722.27,"endTime":726.71,"body":"best job in RELX. I don't know"},{"speaker":"YS Chi","startTime":722.27,"endTime":726.71,"body":"about that. I think I do. But at"},{"speaker":"YS Chi","startTime":726.71,"endTime":730.88,"body":"least I get to host podcasts,"},{"speaker":"YS Chi","startTime":726.71,"endTime":730.88,"body":"right? Anyway, what makes you"},{"speaker":"YS Chi","startTime":730.88,"endTime":731.57,"body":"say that?"},{"speaker":"Jeremy Bowen","startTime":732.2,"endTime":733.82,"body":"YS, I think you"},{"speaker":"Jeremy Bowen","startTime":732.2,"endTime":733.82,"body":"might definitely have one of the"},{"speaker":"Jeremy Bowen","startTime":733.82,"endTime":738.29,"body":"best jobs at RELX. I have said"},{"speaker":"Jeremy Bowen","startTime":733.82,"endTime":738.29,"body":"it a few times, it's funny how"},{"speaker":"Jeremy Bowen","startTime":738.29,"endTime":744.32,"body":"you picked up on that. I spent"},{"speaker":"Jeremy Bowen","startTime":738.29,"endTime":744.32,"body":"my entire career within data and"},{"speaker":"Jeremy Bowen","startTime":744.32,"endTime":747.32,"body":"analytics. Firstly at Dun \u0026"},{"speaker":"Jeremy Bowen","startTime":744.32,"endTime":747.32,"body":"Bradstreet and then particularly"},{"speaker":"Jeremy Bowen","startTime":747.32,"endTime":751.16,"body":"within Accuity. And it's"},{"speaker":"Jeremy Bowen","startTime":747.32,"endTime":751.16,"body":"strange. I love the Accuity"},{"speaker":"Jeremy Bowen","startTime":751.16,"endTime":754.58,"body":"world, that anti money"},{"speaker":"Jeremy Bowen","startTime":751.16,"endTime":754.58,"body":"laundering, know your customer."},{"speaker":"Jeremy Bowen","startTime":754.76,"endTime":757.7,"body":"When I talk to my friends, and"},{"speaker":"Jeremy Bowen","startTime":754.76,"endTime":757.7,"body":"if you're having dinner with"},{"speaker":"Jeremy Bowen","startTime":757.7,"endTime":760.82,"body":"people. When I talk about it,"},{"speaker":"Jeremy Bowen","startTime":757.7,"endTime":760.82,"body":"unless you're in that space,"},{"speaker":"Jeremy Bowen","startTime":760.94,"endTime":766.43,"body":"their eyes glaze over. When I"},{"speaker":"Jeremy Bowen","startTime":760.94,"endTime":766.43,"body":"talk about aviation and what"},{"speaker":"Jeremy Bowen","startTime":766.43,"endTime":769.13,"body":"we're doing, every person that"},{"speaker":"Jeremy Bowen","startTime":766.43,"endTime":769.13,"body":"you talk to is touched by"},{"speaker":"Jeremy Bowen","startTime":769.13,"endTime":773.93,"body":"aviation. Virtually everyone"},{"speaker":"Jeremy Bowen","startTime":769.13,"endTime":773.93,"body":"travels, everyone's been on an"},{"speaker":"Jeremy Bowen","startTime":773.93,"endTime":776.15,"body":"aircraft, everyone goes on"},{"speaker":"Jeremy Bowen","startTime":773.93,"endTime":776.15,"body":"holiday. They go to see"},{"speaker":"Jeremy Bowen","startTime":776.15,"endTime":780.29,"body":"relatives, they expect the fresh"},{"speaker":"Jeremy Bowen","startTime":776.15,"endTime":780.29,"body":"fruit and flowers to be in the"},{"speaker":"Jeremy Bowen","startTime":780.29,"endTime":782.81,"body":"supermarket, they know that gets"},{"speaker":"Jeremy Bowen","startTime":780.29,"endTime":782.81,"body":"delivered by aircraft. It's a"},{"speaker":"Jeremy Bowen","startTime":782.81,"endTime":786.53,"body":"huge ecosystem. Everybody wants"},{"speaker":"Jeremy Bowen","startTime":782.81,"endTime":786.53,"body":"to know what's happening."},{"speaker":"Jeremy Bowen","startTime":786.83,"endTime":788.57,"body":"Everyone wants to know if"},{"speaker":"Jeremy Bowen","startTime":786.83,"endTime":788.57,"body":"they're going to be able to"},{"speaker":"Jeremy Bowen","startTime":788.57,"endTime":794.51,"body":"travel with the pandemic. And so"},{"speaker":"Jeremy Bowen","startTime":788.57,"endTime":794.51,"body":"it's very tangible. I love it."},{"speaker":"Jeremy Bowen","startTime":794.72,"endTime":797.93,"body":"It's a world that...we've got a"},{"speaker":"Jeremy Bowen","startTime":794.72,"endTime":797.93,"body":"lot of people within the"},{"speaker":"Jeremy Bowen","startTime":797.93,"endTime":800.99,"body":"industry that they say that once"},{"speaker":"Jeremy Bowen","startTime":797.93,"endTime":800.99,"body":"you get the jet fuel, the"},{"speaker":"Jeremy Bowen","startTime":800.99,"endTime":804.98,"body":"aviation fuel in your blood, it"},{"speaker":"Jeremy Bowen","startTime":800.99,"endTime":804.98,"body":"never leaves you. I've seen"},{"speaker":"Jeremy Bowen","startTime":804.98,"endTime":809.12,"body":"people leave the industry, try"},{"speaker":"Jeremy Bowen","startTime":804.98,"endTime":809.12,"body":"something and then come back in."},{"speaker":"Jeremy Bowen","startTime":810.23,"endTime":813.59,"body":"And I get it. I'm three years"},{"speaker":"Jeremy Bowen","startTime":810.23,"endTime":813.59,"body":"in. I'm not quite as"},{"speaker":"Jeremy Bowen","startTime":813.59,"endTime":816.86,"body":"enthusiastic as some of the"},{"speaker":"Jeremy Bowen","startTime":813.59,"endTime":816.86,"body":"people in the team who really,"},{"speaker":"Jeremy Bowen","startTime":816.86,"endTime":819.5,"body":"really live and breathe"},{"speaker":"Jeremy Bowen","startTime":816.86,"endTime":819.5,"body":"aviation. But I can completely"},{"speaker":"Jeremy Bowen","startTime":819.5,"endTime":821.69,"body":"understand it and I'm getting"},{"speaker":"Jeremy Bowen","startTime":819.5,"endTime":821.69,"body":"there. I have got the best job."},{"speaker":"YS Chi","startTime":822.59,"endTime":826.88,"body":"Yeah, I think that this"},{"speaker":"YS Chi","startTime":822.59,"endTime":826.88,"body":"industry of airline or travel by"},{"speaker":"YS Chi","startTime":826.88,"endTime":832.64,"body":"air has some sort of an"},{"speaker":"YS Chi","startTime":826.88,"endTime":832.64,"body":"attachment to all of our lives"},{"speaker":"YS Chi","startTime":832.64,"endTime":838.04,"body":"that we we fantasise or we think"},{"speaker":"YS Chi","startTime":832.64,"endTime":838.04,"body":"we really know well, somehow."},{"speaker":"YS Chi","startTime":838.61,"endTime":842.45,"body":"That's what kind of makes it so"},{"speaker":"YS Chi","startTime":838.61,"endTime":842.45,"body":"special right. As you said, it's"},{"speaker":"YS Chi","startTime":842.45,"endTime":846.14,"body":"very tangible. But at the same"},{"speaker":"YS Chi","startTime":842.45,"endTime":846.14,"body":"time, we're actually far further"},{"speaker":"YS Chi","startTime":846.14,"endTime":850.94,"body":"removed from it from the actual"},{"speaker":"YS Chi","startTime":846.14,"endTime":850.94,"body":"operating principles of it."},{"speaker":"YS Chi","startTime":857.15,"endTime":858.92,"body":"Let's get into your business"},{"speaker":"YS Chi","startTime":857.15,"endTime":858.92,"body":"side then."},{"speaker":"Jeremy Bowen","startTime":859.25,"endTime":859.61,"body":"Okay."},{"speaker":"YS Chi","startTime":860.0,"endTime":862.31,"body":"You've already"},{"speaker":"YS Chi","startTime":860.0,"endTime":862.31,"body":"highlighted the global pandemic"},{"speaker":"YS Chi","startTime":862.31,"endTime":868.04,"body":"has absolutely tackled the"},{"speaker":"YS Chi","startTime":862.31,"endTime":868.04,"body":"travel and aviation industry in"},{"speaker":"YS Chi","startTime":868.04,"endTime":875.27,"body":"the hardest way. Most of the"},{"speaker":"YS Chi","startTime":868.04,"endTime":875.27,"body":"world was unable to travel for"},{"speaker":"YS Chi","startTime":875.36,"endTime":879.26,"body":"over a year now. Would you be"},{"speaker":"YS Chi","startTime":875.36,"endTime":879.26,"body":"able to explain to our"},{"speaker":"YS Chi","startTime":879.53,"endTime":885.14,"body":"listeners, what Cirium actually"},{"speaker":"YS Chi","startTime":879.53,"endTime":885.14,"body":"does and what are the services"},{"speaker":"YS Chi","startTime":885.17,"endTime":888.14,"body":"it provides within this enormous"},{"speaker":"YS Chi","startTime":885.17,"endTime":888.14,"body":"ecosystem?"},{"speaker":"Jeremy Bowen","startTime":888.78,"endTime":893.04,"body":"Sure. We have a"},{"speaker":"Jeremy Bowen","startTime":888.78,"endTime":893.04,"body":"mission within Cirium and that's"},{"speaker":"Jeremy Bowen","startTime":893.04,"endTime":897.81,"body":"to accelerate our industries"},{"speaker":"Jeremy Bowen","startTime":893.04,"endTime":897.81,"body":"digital transformation. If I"},{"speaker":"Jeremy Bowen","startTime":897.81,"endTime":901.59,"body":"park that for a second, when I"},{"speaker":"Jeremy Bowen","startTime":897.81,"endTime":901.59,"body":"say that to people from outside"},{"speaker":"Jeremy Bowen","startTime":901.59,"endTime":904.41,"body":"of the aviation industry, when I"},{"speaker":"Jeremy Bowen","startTime":901.59,"endTime":904.41,"body":"talk to friends and colleagues"},{"speaker":"Jeremy Bowen","startTime":904.41,"endTime":906.75,"body":"in different companies, they"},{"speaker":"Jeremy Bowen","startTime":904.41,"endTime":906.75,"body":"sometimes look at me and they"},{"speaker":"Jeremy Bowen","startTime":906.75,"endTime":910.11,"body":"give me a strange expression."},{"speaker":"Jeremy Bowen","startTime":906.75,"endTime":910.11,"body":"They say, accelerating your"},{"speaker":"Jeremy Bowen","startTime":910.11,"endTime":912.27,"body":"industries digital"},{"speaker":"Jeremy Bowen","startTime":910.11,"endTime":912.27,"body":"transformation, that's something"},{"speaker":"Jeremy Bowen","startTime":912.27,"endTime":916.89,"body":"from the early 2000s. But what"},{"speaker":"Jeremy Bowen","startTime":912.27,"endTime":916.89,"body":"they don't realise is aviation"},{"speaker":"Jeremy Bowen","startTime":916.92,"endTime":920.43,"body":"and that whole ecosystem is"},{"speaker":"Jeremy Bowen","startTime":916.92,"endTime":920.43,"body":"relatively slow to adopt that"},{"speaker":"Jeremy Bowen","startTime":920.43,"endTime":923.64,"body":"that digital transformation."},{"speaker":"Jeremy Bowen","startTime":920.43,"endTime":923.64,"body":"Their data has been held in"},{"speaker":"Jeremy Bowen","startTime":923.88,"endTime":928.29,"body":"legacy silos. They've been"},{"speaker":"Jeremy Bowen","startTime":923.88,"endTime":928.29,"body":"beholden to large mainframe"},{"speaker":"Jeremy Bowen","startTime":928.29,"endTime":932.01,"body":"operating systems. You sometimes"},{"speaker":"Jeremy Bowen","startTime":928.29,"endTime":932.01,"body":"have departments, particularly"},{"speaker":"Jeremy Bowen","startTime":932.01,"endTime":935.31,"body":"airlines that don't communicate"},{"speaker":"Jeremy Bowen","startTime":932.01,"endTime":935.31,"body":"as effectively between each"},{"speaker":"Jeremy Bowen","startTime":935.31,"endTime":939.12,"body":"other as they could do. So we"},{"speaker":"Jeremy Bowen","startTime":935.31,"endTime":939.12,"body":"need to free up that data from"},{"speaker":"Jeremy Bowen","startTime":939.12,"endTime":943.02,"body":"those silos and be able to get"},{"speaker":"Jeremy Bowen","startTime":939.12,"endTime":943.02,"body":"it to people in a more easily"},{"speaker":"Jeremy Bowen","startTime":943.02,"endTime":947.79,"body":"consumable format. That's what"},{"speaker":"Jeremy Bowen","startTime":943.02,"endTime":947.79,"body":"we do. We are taking in millions"},{"speaker":"Jeremy Bowen","startTime":947.79,"endTime":950.79,"body":"and millions of pieces of"},{"speaker":"Jeremy Bowen","startTime":947.79,"endTime":950.79,"body":"information every single day"},{"speaker":"Jeremy Bowen","startTime":951.09,"endTime":954.69,"body":"from thousands of sources across"},{"speaker":"Jeremy Bowen","startTime":951.09,"endTime":954.69,"body":"the across the ecosystem. We"},{"speaker":"Jeremy Bowen","startTime":954.69,"endTime":958.08,"body":"bring it into the Cirium Core."},{"speaker":"Jeremy Bowen","startTime":954.69,"endTime":958.08,"body":"We process it, we clean it, we"},{"speaker":"Jeremy Bowen","startTime":958.08,"endTime":961.05,"body":"normalise it, and then we fuse"},{"speaker":"Jeremy Bowen","startTime":958.08,"endTime":961.05,"body":"it together with all the other"},{"speaker":"Jeremy Bowen","startTime":961.05,"endTime":965.04,"body":"sources that are coming in, and"},{"speaker":"Jeremy Bowen","startTime":961.05,"endTime":965.04,"body":"then flow that back out with"},{"speaker":"Jeremy Bowen","startTime":965.04,"endTime":969.81,"body":"insights over the top of it to"},{"speaker":"Jeremy Bowen","startTime":965.04,"endTime":969.81,"body":"be used by the industry. People"},{"speaker":"Jeremy Bowen","startTime":969.81,"endTime":972.9,"body":"see it in many different ways."},{"speaker":"Jeremy Bowen","startTime":969.81,"endTime":972.9,"body":"We've got one part of our"},{"speaker":"Jeremy Bowen","startTime":972.9,"endTime":977.25,"body":"business that values aircraft,"},{"speaker":"Jeremy Bowen","startTime":972.9,"endTime":977.25,"body":"we're producing real time"},{"speaker":"Jeremy Bowen","startTime":977.25,"endTime":980.82,"body":"monthly valuations on those"},{"speaker":"Jeremy Bowen","startTime":977.25,"endTime":980.82,"body":"aircraft. It's like your car."},{"speaker":"Jeremy Bowen","startTime":981.42,"endTime":984.6,"body":"When you buy a car, you want to"},{"speaker":"Jeremy Bowen","startTime":981.42,"endTime":984.6,"body":"know everything about it to see"},{"speaker":"Jeremy Bowen","startTime":984.6,"endTime":987.84,"body":"the value of it before you buy"},{"speaker":"Jeremy Bowen","startTime":984.6,"endTime":987.84,"body":"it or you sell it. And so that's"},{"speaker":"Jeremy Bowen","startTime":987.84,"endTime":990.54,"body":"going to depend on its age, it's"},{"speaker":"Jeremy Bowen","startTime":987.84,"endTime":990.54,"body":"going to depend on the equipment"},{"speaker":"Jeremy Bowen","startTime":990.54,"endTime":994.35,"body":"that's on that car or aircraft."},{"speaker":"Jeremy Bowen","startTime":990.54,"endTime":994.35,"body":"The usage, where it's flown to,"},{"speaker":"Jeremy Bowen","startTime":994.35,"endTime":997.47,"body":"how many hours, how many times"},{"speaker":"Jeremy Bowen","startTime":994.35,"endTime":997.47,"body":"it's taken off and landed. The"},{"speaker":"Jeremy Bowen","startTime":997.47,"endTime":1000.32,"body":"conditions that is has flown"},{"speaker":"Jeremy Bowen","startTime":997.47,"endTime":1000.32,"body":"through, has it been working in"},{"speaker":"Jeremy Bowen","startTime":1000.32,"endTime":1003.29,"body":"the Middle East versus working"},{"speaker":"Jeremy Bowen","startTime":1000.32,"endTime":1003.29,"body":"somewhere else and that full"},{"speaker":"Jeremy Bowen","startTime":1003.29,"endTime":1006.8,"body":"service history. All that comes"},{"speaker":"Jeremy Bowen","startTime":1003.29,"endTime":1006.8,"body":"together, and we bring that as"},{"speaker":"Jeremy Bowen","startTime":1006.8,"endTime":1010.16,"body":"part of our business to be able"},{"speaker":"Jeremy Bowen","startTime":1006.8,"endTime":1010.16,"body":"to help value more effectively"},{"speaker":"Jeremy Bowen","startTime":1010.16,"endTime":1014.09,"body":"an aircraft. That's one extreme,"},{"speaker":"Jeremy Bowen","startTime":1010.16,"endTime":1014.09,"body":"which is obviously very industry"},{"speaker":"Jeremy Bowen","startTime":1014.09,"endTime":1017.0,"body":"focused. How everyone else can"},{"speaker":"Jeremy Bowen","startTime":1014.09,"endTime":1017.0,"body":"touch it is that we've all"},{"speaker":"Jeremy Bowen","startTime":1017.0,"endTime":1020.36,"body":"travelled. We've all picked up"},{"speaker":"Jeremy Bowen","startTime":1017.0,"endTime":1020.36,"body":"friends and relatives from the"},{"speaker":"Jeremy Bowen","startTime":1020.36,"endTime":1023.51,"body":"airport. And typically people"},{"speaker":"Jeremy Bowen","startTime":1020.36,"endTime":1023.51,"body":"will check to see what time that"},{"speaker":"Jeremy Bowen","startTime":1023.51,"endTime":1026.96,"body":"flights arriving. They might go"},{"speaker":"Jeremy Bowen","startTime":1023.51,"endTime":1026.96,"body":"on to Google, they key in the"},{"speaker":"Jeremy Bowen","startTime":1026.96,"endTime":1029.99,"body":"flight number and they say, what"},{"speaker":"Jeremy Bowen","startTime":1026.96,"endTime":1029.99,"body":"time is it? Oh it's 20 minutes"},{"speaker":"Jeremy Bowen","startTime":1029.99,"endTime":1032.66,"body":"delayed or it's 18 minutes"},{"speaker":"Jeremy Bowen","startTime":1029.99,"endTime":1032.66,"body":"delayed. When they're"},{"speaker":"Jeremy Bowen","startTime":1032.66,"endTime":1036.26,"body":"interacting with Google or when"},{"speaker":"Jeremy Bowen","startTime":1032.66,"endTime":1036.26,"body":"they're talking to Alexa, that's"},{"speaker":"Jeremy Bowen","startTime":1036.26,"endTime":1040.61,"body":"our data. We're bringing in that"},{"speaker":"Jeremy Bowen","startTime":1036.26,"endTime":1040.61,"body":"data to be able to plot and"},{"speaker":"Jeremy Bowen","startTime":1040.61,"endTime":1044.21,"body":"predict exactly when that flight"},{"speaker":"Jeremy Bowen","startTime":1040.61,"endTime":1044.21,"body":"is going to arrive, when it's"},{"speaker":"Jeremy Bowen","startTime":1044.21,"endTime":1047.51,"body":"going to touchdown. So it's one"},{"speaker":"Jeremy Bowen","startTime":1044.21,"endTime":1047.51,"body":"of the things that we do. And"},{"speaker":"Jeremy Bowen","startTime":1047.51,"endTime":1049.67,"body":"equally, we've got a lot of"},{"speaker":"Jeremy Bowen","startTime":1047.51,"endTime":1049.67,"body":"people doing it now. They're"},{"speaker":"Jeremy Bowen","startTime":1049.67,"endTime":1053.51,"body":"going online, they're going on"},{"speaker":"Jeremy Bowen","startTime":1049.67,"endTime":1053.51,"body":"to the internet to book flights"},{"speaker":"Jeremy Bowen","startTime":1053.51,"endTime":1056.81,"body":"for now that things are opening"},{"speaker":"Jeremy Bowen","startTime":1053.51,"endTime":1056.81,"body":"up for the summer holidays and"},{"speaker":"Jeremy Bowen","startTime":1056.81,"endTime":1060.56,"body":"for trips. When they go online"},{"speaker":"Jeremy Bowen","startTime":1056.81,"endTime":1060.56,"body":"onto an online travel agent and"},{"speaker":"Jeremy Bowen","startTime":1060.56,"endTime":1064.13,"body":"they see all the flight and"},{"speaker":"Jeremy Bowen","startTime":1060.56,"endTime":1064.13,"body":"different options, that's fueled"},{"speaker":"Jeremy Bowen","startTime":1064.13,"endTime":1068.03,"body":"by our data. They'll take the"},{"speaker":"Jeremy Bowen","startTime":1064.13,"endTime":1068.03,"body":"shedule of all of those aircraft"},{"speaker":"Jeremy Bowen","startTime":1068.03,"endTime":1071.72,"body":"where they're due to fly and the"},{"speaker":"Jeremy Bowen","startTime":1068.03,"endTime":1071.72,"body":"times. That powers those online"},{"speaker":"Jeremy Bowen","startTime":1071.72,"endTime":1075.23,"body":"travel agents, that's our data"},{"speaker":"Jeremy Bowen","startTime":1071.72,"endTime":1075.23,"body":"as well. So we're touching not"},{"speaker":"Jeremy Bowen","startTime":1075.23,"endTime":1079.58,"body":"just the aviation sector, but"},{"speaker":"Jeremy Bowen","startTime":1075.23,"endTime":1079.58,"body":"also a wide part of the general"},{"speaker":"Jeremy Bowen","startTime":1079.58,"endTime":1081.62,"body":"public in what we're actually"},{"speaker":"Jeremy Bowen","startTime":1079.58,"endTime":1081.62,"body":"doing within Cirium."},{"speaker":"YS Chi","startTime":1082.41,"endTime":1086.34,"body":"So the use cases sound"},{"speaker":"YS Chi","startTime":1082.41,"endTime":1086.34,"body":"almost infinite. Right?"},{"speaker":"Jeremy Bowen","startTime":1086.37,"endTime":1086.94,"body":"Absolutely."},{"speaker":"YS Chi","startTime":1087.0,"endTime":1089.61,"body":"You talk about asset"},{"speaker":"YS Chi","startTime":1087.0,"endTime":1089.61,"body":"valuation, you talked about"},{"speaker":"YS Chi","startTime":1089.61,"endTime":1092.52,"body":"logistics, you talked about"},{"speaker":"YS Chi","startTime":1089.61,"endTime":1092.52,"body":"convenience, you talked about"},{"speaker":"YS Chi","startTime":1092.52,"endTime":1096.93,"body":"safety. You cannot imagine how"},{"speaker":"YS Chi","startTime":1092.52,"endTime":1096.93,"body":"much this can be done,"},{"speaker":"YS Chi","startTime":1097.29,"endTime":1100.65,"body":"particularly when you clean up"},{"speaker":"YS Chi","startTime":1097.29,"endTime":1100.65,"body":"and have sufficient, consistent"},{"speaker":"YS Chi","startTime":1100.65,"endTime":1107.31,"body":"data to play with. Do you think"},{"speaker":"YS Chi","startTime":1100.65,"endTime":1107.31,"body":"the industry is mature now about"},{"speaker":"YS Chi","startTime":1107.31,"endTime":1110.76,"body":"knowing what kind of data they"},{"speaker":"YS Chi","startTime":1107.31,"endTime":1110.76,"body":"need to be able to answer the"},{"speaker":"YS Chi","startTime":1110.76,"endTime":1113.34,"body":"kind of questions they have to"},{"speaker":"YS Chi","startTime":1110.76,"endTime":1113.34,"body":"rebuild?"},{"speaker":"Jeremy Bowen","startTime":1113.72,"endTime":1116.09,"body":"I think it's"},{"speaker":"Jeremy Bowen","startTime":1113.72,"endTime":1116.09,"body":"interesting YS. They need to"},{"speaker":"Jeremy Bowen","startTime":1116.09,"endTime":1119.3,"body":"look at different data sources."},{"speaker":"Jeremy Bowen","startTime":1116.09,"endTime":1119.3,"body":"One of the challenges,"},{"speaker":"Jeremy Bowen","startTime":1119.3,"endTime":1122.24,"body":"particularly for an airline,"},{"speaker":"Jeremy Bowen","startTime":1119.3,"endTime":1122.24,"body":"when you look to see where"},{"speaker":"Jeremy Bowen","startTime":1122.24,"endTime":1124.97,"body":"you're going to fly. So your"},{"speaker":"Jeremy Bowen","startTime":1122.24,"endTime":1124.97,"body":"future schedule, and we're all"},{"speaker":"Jeremy Bowen","startTime":1124.97,"endTime":1127.7,"body":"used to, as I said, going online"},{"speaker":"Jeremy Bowen","startTime":1124.97,"endTime":1127.7,"body":"and booking and saying, right,"},{"speaker":"Jeremy Bowen","startTime":1128.66,"endTime":1131.09,"body":"in five weeks time I need to"},{"speaker":"Jeremy Bowen","startTime":1128.66,"endTime":1131.09,"body":"book this flight, its leaving"},{"speaker":"Jeremy Bowen","startTime":1131.09,"endTime":1135.59,"body":"from Heathrow to JFK. When they"},{"speaker":"Jeremy Bowen","startTime":1131.09,"endTime":1135.59,"body":"build their schedules, their"},{"speaker":"Jeremy Bowen","startTime":1135.59,"endTime":1138.14,"body":"forward looking schedules,"},{"speaker":"Jeremy Bowen","startTime":1135.59,"endTime":1138.14,"body":"they're typically relying on"},{"speaker":"Jeremy Bowen","startTime":1138.14,"endTime":1141.68,"body":"what happened in a prior year."},{"speaker":"Jeremy Bowen","startTime":1138.14,"endTime":1141.68,"body":"They take their old schedule,"},{"speaker":"Jeremy Bowen","startTime":1141.74,"endTime":1144.47,"body":"look to see what really happened"},{"speaker":"Jeremy Bowen","startTime":1141.74,"endTime":1144.47,"body":"and then tweak and upgrade it."},{"speaker":"Jeremy Bowen","startTime":1144.89,"endTime":1147.8,"body":"That's completely out of the"},{"speaker":"Jeremy Bowen","startTime":1144.89,"endTime":1147.8,"body":"window now, because in 2020"},{"speaker":"Jeremy Bowen","startTime":1147.8,"endTime":1150.95,"body":"there was no schedule. Nothing"},{"speaker":"Jeremy Bowen","startTime":1147.8,"endTime":1150.95,"body":"was flying, things were getting"},{"speaker":"Jeremy Bowen","startTime":1150.95,"endTime":1154.64,"body":"cancelled at the last minute."},{"speaker":"Jeremy Bowen","startTime":1150.95,"endTime":1154.64,"body":"You had clients that were taking"},{"speaker":"Jeremy Bowen","startTime":1154.67,"endTime":1158.84,"body":"bookings, very much at the last"},{"speaker":"Jeremy Bowen","startTime":1154.67,"endTime":1158.84,"body":"minute. So it becomes very very"},{"speaker":"Jeremy Bowen","startTime":1158.84,"endTime":1162.86,"body":"difficult to plan where you're"},{"speaker":"Jeremy Bowen","startTime":1158.84,"endTime":1162.86,"body":"going to fly to, how many times"},{"speaker":"Jeremy Bowen","startTime":1162.86,"endTime":1165.74,"body":"you're going to fly there, and"},{"speaker":"Jeremy Bowen","startTime":1162.86,"endTime":1165.74,"body":"what aircraft capacity to put on"},{"speaker":"Jeremy Bowen","startTime":1165.74,"endTime":1169.58,"body":"those routes. The old ways of"},{"speaker":"Jeremy Bowen","startTime":1165.74,"endTime":1169.58,"body":"doing things are gone. What they"},{"speaker":"Jeremy Bowen","startTime":1169.58,"endTime":1174.32,"body":"realise is now we need to look"},{"speaker":"Jeremy Bowen","startTime":1169.58,"endTime":1174.32,"body":"outside of that data for fresher"},{"speaker":"Jeremy Bowen","startTime":1174.32,"endTime":1177.44,"body":"sources of data to help shape"},{"speaker":"Jeremy Bowen","startTime":1174.32,"endTime":1177.44,"body":"where they want to take it."},{"speaker":"Jeremy Bowen","startTime":1178.13,"endTime":1181.7,"body":"There's a lot of emphasis now"},{"speaker":"Jeremy Bowen","startTime":1178.13,"endTime":1181.7,"body":"going into search. Where are"},{"speaker":"Jeremy Bowen","startTime":1181.7,"endTime":1185.12,"body":"people looking online thinking"},{"speaker":"Jeremy Bowen","startTime":1181.7,"endTime":1185.12,"body":"about booking? There's a lot of"},{"speaker":"Jeremy Bowen","startTime":1185.12,"endTime":1187.73,"body":"information going on sentiment,"},{"speaker":"Jeremy Bowen","startTime":1185.12,"endTime":1187.73,"body":"what's happening on social"},{"speaker":"Jeremy Bowen","startTime":1187.73,"endTime":1191.09,"body":"media? What are people talking"},{"speaker":"Jeremy Bowen","startTime":1187.73,"endTime":1191.09,"body":"about sporting events? What are"},{"speaker":"Jeremy Bowen","startTime":1191.09,"endTime":1194.39,"body":"people talking about good beach"},{"speaker":"Jeremy Bowen","startTime":1191.09,"endTime":1194.39,"body":"destinations? Where are people"},{"speaker":"Jeremy Bowen","startTime":1194.39,"endTime":1198.74,"body":"getting good reviews on? These"},{"speaker":"Jeremy Bowen","startTime":1194.39,"endTime":1198.74,"body":"vast data sets are now being"},{"speaker":"Jeremy Bowen","startTime":1198.92,"endTime":1202.4,"body":"bought in to help shape where"},{"speaker":"Jeremy Bowen","startTime":1198.92,"endTime":1202.4,"body":"they should be booking their"},{"speaker":"Jeremy Bowen","startTime":1202.4,"endTime":1205.73,"body":"future demand. Businesses like"},{"speaker":"Jeremy Bowen","startTime":1202.4,"endTime":1205.73,"body":"Cirium, we're right at the"},{"speaker":"Jeremy Bowen","startTime":1205.73,"endTime":1209.6,"body":"forefront of that. It's a sea"},{"speaker":"Jeremy Bowen","startTime":1205.73,"endTime":1209.6,"body":"change within the industry. But"},{"speaker":"Jeremy Bowen","startTime":1209.6,"endTime":1214.37,"body":"that's something that I think"},{"speaker":"Jeremy Bowen","startTime":1209.6,"endTime":1214.37,"body":"we'll see sheduled ongoing, just"},{"speaker":"Jeremy Bowen","startTime":1214.37,"endTime":1217.82,"body":"being six, maybe eight weeks in"},{"speaker":"Jeremy Bowen","startTime":1214.37,"endTime":1217.82,"body":"advance. Rather than the six"},{"speaker":"Jeremy Bowen","startTime":1217.82,"endTime":1220.55,"body":"months in the 12 months that"},{"speaker":"Jeremy Bowen","startTime":1217.82,"endTime":1220.55,"body":"they always were in the past, as"},{"speaker":"Jeremy Bowen","startTime":1220.55,"endTime":1223.01,"body":"they're able to react quicker to"},{"speaker":"Jeremy Bowen","startTime":1220.55,"endTime":1223.01,"body":"where people want to go to."},{"speaker":"YS Chi","startTime":1223.81,"endTime":1228.1,"body":"Do you believe that the"},{"speaker":"YS Chi","startTime":1223.81,"endTime":1228.1,"body":"industry will be prepared to be"},{"speaker":"YS Chi","startTime":1228.1,"endTime":1233.38,"body":"less predictable that far down"},{"speaker":"YS Chi","startTime":1228.1,"endTime":1233.38,"body":"the road and be more fluid, to"},{"speaker":"YS Chi","startTime":1233.38,"endTime":1239.26,"body":"kind of reflect the demand from"},{"speaker":"YS Chi","startTime":1233.38,"endTime":1239.26,"body":"the travel passengers? That's a"},{"speaker":"YS Chi","startTime":1239.26,"endTime":1243.91,"body":"big change. That's a very big"},{"speaker":"YS Chi","startTime":1239.26,"endTime":1243.91,"body":"change because we used to go"},{"speaker":"YS Chi","startTime":1243.91,"endTime":1247.63,"body":"where we were able to go versus"},{"speaker":"YS Chi","startTime":1243.91,"endTime":1247.63,"body":"expressing where it is we want"},{"speaker":"YS Chi","startTime":1247.63,"endTime":1247.9,"body":"to go?"},{"speaker":"Jeremy Bowen","startTime":1248.38,"endTime":1250.81,"body":"Yes, it's a huge"},{"speaker":"Jeremy Bowen","startTime":1248.38,"endTime":1250.81,"body":"change YS. Last summer,"},{"speaker":"Jeremy Bowen","startTime":1252.07,"endTime":1255.1,"body":"particularly within certain"},{"speaker":"Jeremy Bowen","startTime":1252.07,"endTime":1255.1,"body":"countries as borders were"},{"speaker":"Jeremy Bowen","startTime":1255.1,"endTime":1258.79,"body":"opening and closing as new"},{"speaker":"Jeremy Bowen","startTime":1255.1,"endTime":1258.79,"body":"variants of the pandemic were"},{"speaker":"Jeremy Bowen","startTime":1258.79,"endTime":1263.71,"body":"rising. People, everyone was"},{"speaker":"Jeremy Bowen","startTime":1258.79,"endTime":1263.71,"body":"worried about booking too far in"},{"speaker":"Jeremy Bowen","startTime":1263.71,"endTime":1266.14,"body":"advance because they didn't know"},{"speaker":"Jeremy Bowen","startTime":1263.71,"endTime":1266.14,"body":"whether that flight would take"},{"speaker":"Jeremy Bowen","startTime":1266.14,"endTime":1271.42,"body":"place. At one stage in the"},{"speaker":"Jeremy Bowen","startTime":1266.14,"endTime":1271.42,"body":"summer, the summer in 2020 40%"},{"speaker":"Jeremy Bowen","startTime":1271.69,"endTime":1274.9,"body":"of bookings were taking place"},{"speaker":"Jeremy Bowen","startTime":1271.69,"endTime":1274.9,"body":"three days before the flight was"},{"speaker":"Jeremy Bowen","startTime":1274.9,"endTime":1278.11,"body":"due to take off. That's an"},{"speaker":"Jeremy Bowen","startTime":1274.9,"endTime":1278.11,"body":"incredibly high amount, which"},{"speaker":"Jeremy Bowen","startTime":1278.11,"endTime":1282.04,"body":"makes it very difficult for an"},{"speaker":"Jeremy Bowen","startTime":1278.11,"endTime":1282.04,"body":"airline to plan anything. That's"},{"speaker":"Jeremy Bowen","startTime":1282.04,"endTime":1285.55,"body":"why even though sheduled flights"},{"speaker":"Jeremy Bowen","startTime":1282.04,"endTime":1285.55,"body":"with June, you still saw lots"},{"speaker":"Jeremy Bowen","startTime":1285.55,"endTime":1287.71,"body":"and lots of cancellations. As"},{"speaker":"Jeremy Bowen","startTime":1285.55,"endTime":1287.71,"body":"people were saying that there's"},{"speaker":"Jeremy Bowen","startTime":1287.71,"endTime":1290.71,"body":"only four people on an aircraft,"},{"speaker":"Jeremy Bowen","startTime":1287.71,"endTime":1290.71,"body":"we will consolidate it and roll"},{"speaker":"Jeremy Bowen","startTime":1290.71,"endTime":1295.9,"body":"it into tomorrow's flight or the"},{"speaker":"Jeremy Bowen","startTime":1290.71,"endTime":1295.9,"body":"afternoon flight. Even now with"},{"speaker":"Jeremy Bowen","startTime":1295.9,"endTime":1299.8,"body":"border closures with quarantine"},{"speaker":"Jeremy Bowen","startTime":1295.9,"endTime":1299.8,"body":"restrictions changing with fly"},{"speaker":"Jeremy Bowen","startTime":1299.8,"endTime":1303.07,"body":"lists, green lists, red lists."},{"speaker":"Jeremy Bowen","startTime":1299.8,"endTime":1303.07,"body":"You're still seeing people"},{"speaker":"Jeremy Bowen","startTime":1303.07,"endTime":1306.4,"body":"wanting to book far in advance,"},{"speaker":"Jeremy Bowen","startTime":1303.07,"endTime":1306.4,"body":"they're just leaving it a little"},{"speaker":"Jeremy Bowen","startTime":1306.4,"endTime":1308.56,"body":"bit later than they normally"},{"speaker":"Jeremy Bowen","startTime":1306.4,"endTime":1308.56,"body":"would do, which means that"},{"speaker":"Jeremy Bowen","startTime":1308.56,"endTime":1310.15,"body":"airlines need to be more"},{"speaker":"Jeremy Bowen","startTime":1308.56,"endTime":1310.15,"body":"reactive."},{"speaker":"YS Chi","startTime":1310.33,"endTime":1314.2,"body":"But that also has, Jez"},{"speaker":"YS Chi","startTime":1310.33,"endTime":1314.2,"body":"to do with pricing doesn't it."},{"speaker":"YS Chi","startTime":1314.2,"endTime":1318.34,"body":"By booking well in advance, we"},{"speaker":"YS Chi","startTime":1314.2,"endTime":1318.34,"body":"used to be able to get better"},{"speaker":"YS Chi","startTime":1318.34,"endTime":1324.25,"body":"fare. But if the fare system"},{"speaker":"YS Chi","startTime":1318.34,"endTime":1324.25,"body":"changes, and that there is less"},{"speaker":"YS Chi","startTime":1324.28,"endTime":1328.6,"body":"of an advantage of far and"},{"speaker":"YS Chi","startTime":1324.28,"endTime":1328.6,"body":"booking, then perhaps we can"},{"speaker":"YS Chi","startTime":1328.6,"endTime":1331.9,"body":"have a very different world of"},{"speaker":"YS Chi","startTime":1328.6,"endTime":1331.9,"body":"travel. We're we're not"},{"speaker":"YS Chi","startTime":1331.9,"endTime":1336.43,"body":"penalised for waiting till, a"},{"speaker":"YS Chi","startTime":1331.9,"endTime":1336.43,"body":"week before to book something."},{"speaker":"YS Chi","startTime":1336.46,"endTime":1339.01,"body":"That could be a gigantic change."},{"speaker":"Jeremy Bowen","startTime":1339.49,"endTime":1343.06,"body":"It will be. Most"},{"speaker":"Jeremy Bowen","startTime":1339.49,"endTime":1343.06,"body":"airlines have removed their"},{"speaker":"Jeremy Bowen","startTime":1343.33,"endTime":1347.38,"body":"cancellation and their change"},{"speaker":"Jeremy Bowen","startTime":1343.33,"endTime":1347.38,"body":"fees. They did that and I don't"},{"speaker":"Jeremy Bowen","startTime":1347.38,"endTime":1349.78,"body":"think we'll start to see those"},{"speaker":"Jeremy Bowen","startTime":1347.38,"endTime":1349.78,"body":"coming back for a long time."},{"speaker":"Jeremy Bowen","startTime":1349.78,"endTime":1353.83,"body":"People need security that if"},{"speaker":"Jeremy Bowen","startTime":1349.78,"endTime":1353.83,"body":"they do make a booking far out,"},{"speaker":"Jeremy Bowen","startTime":1354.43,"endTime":1356.5,"body":"that they're not going to get"},{"speaker":"Jeremy Bowen","startTime":1354.43,"endTime":1356.5,"body":"penalised if they need to change"},{"speaker":"Jeremy Bowen","startTime":1356.5,"endTime":1359.26,"body":"it a couple of times. But the"},{"speaker":"Jeremy Bowen","startTime":1356.5,"endTime":1359.26,"body":"airlines YS are still under a"},{"speaker":"Jeremy Bowen","startTime":1359.26,"endTime":1362.83,"body":"lot of pressure. We're seeing"},{"speaker":"Jeremy Bowen","startTime":1359.26,"endTime":1362.83,"body":"passenger numbers starting to"},{"speaker":"Jeremy Bowen","startTime":1362.83,"endTime":1366.94,"body":"recover. But those passengers"},{"speaker":"Jeremy Bowen","startTime":1362.83,"endTime":1366.94,"body":"are very much leisure. And the"},{"speaker":"Jeremy Bowen","startTime":1366.94,"endTime":1370.18,"body":"airlines predominantly, the full"},{"speaker":"Jeremy Bowen","startTime":1366.94,"endTime":1370.18,"body":"service carriers make their"},{"speaker":"Jeremy Bowen","startTime":1370.18,"endTime":1373.18,"body":"money on the business traveller."},{"speaker":"Jeremy Bowen","startTime":1370.18,"endTime":1373.18,"body":"It's the traveller that will"},{"speaker":"Jeremy Bowen","startTime":1373.18,"endTime":1376.78,"body":"tend to book at the last minute,"},{"speaker":"Jeremy Bowen","startTime":1373.18,"endTime":1376.78,"body":"maybe change their flight a"},{"speaker":"Jeremy Bowen","startTime":1376.78,"endTime":1381.46,"body":"couple of times, is less price"},{"speaker":"Jeremy Bowen","startTime":1376.78,"endTime":1381.46,"body":"sensitive, will often fly in a"},{"speaker":"Jeremy Bowen","startTime":1381.46,"endTime":1384.64,"body":"more premium cabin. That's the"},{"speaker":"Jeremy Bowen","startTime":1381.46,"endTime":1384.64,"body":"traveller they've still got to"},{"speaker":"Jeremy Bowen","startTime":1384.64,"endTime":1386.95,"body":"track back. That's the one"},{"speaker":"Jeremy Bowen","startTime":1384.64,"endTime":1386.95,"body":"that's not going to come back"},{"speaker":"Jeremy Bowen","startTime":1386.95,"endTime":1390.19,"body":"for a while. So I think you're"},{"speaker":"Jeremy Bowen","startTime":1386.95,"endTime":1390.19,"body":"right, you're going to see still"},{"speaker":"Jeremy Bowen","startTime":1390.19,"endTime":1392.71,"body":"some volatility in prices until"},{"speaker":"Jeremy Bowen","startTime":1390.19,"endTime":1392.71,"body":"it settles itself down."},{"speaker":"YS Chi","startTime":1393.58,"endTime":1397.27,"body":"Now, you mentioned that"},{"speaker":"YS Chi","startTime":1393.58,"endTime":1397.27,"body":"21 years of industry growth in"},{"speaker":"YS Chi","startTime":1397.27,"endTime":1403.45,"body":"passenger traffic was wiped out"},{"speaker":"YS Chi","startTime":1397.27,"endTime":1403.45,"body":"during the pandemic. Is it a 21"},{"speaker":"YS Chi","startTime":1403.45,"endTime":1407.71,"body":"month recovery? Or is it a 21"},{"speaker":"YS Chi","startTime":1403.45,"endTime":1407.71,"body":"year recovery or something in"},{"speaker":"YS Chi","startTime":1407.71,"endTime":1408.28,"body":"between?"},{"speaker":"Jeremy Bowen","startTime":1408.75,"endTime":1410.67,"body":"That's a really"},{"speaker":"Jeremy Bowen","startTime":1408.75,"endTime":1410.67,"body":"good question. I don't have my"},{"speaker":"Jeremy Bowen","startTime":1410.67,"endTime":1415.2,"body":"crystal ball. So my personal"},{"speaker":"Jeremy Bowen","startTime":1410.67,"endTime":1415.2,"body":"view, and what we're kind of"},{"speaker":"Jeremy Bowen","startTime":1415.2,"endTime":1418.74,"body":"seeing around the places, that"},{"speaker":"Jeremy Bowen","startTime":1415.2,"endTime":1418.74,"body":"leisure travel is going to come"},{"speaker":"Jeremy Bowen","startTime":1418.74,"endTime":1423.09,"body":"back first. There's lots of pent"},{"speaker":"Jeremy Bowen","startTime":1418.74,"endTime":1423.09,"body":"up demand. People do want to"},{"speaker":"Jeremy Bowen","startTime":1423.12,"endTime":1426.87,"body":"take vacations, people do want"},{"speaker":"Jeremy Bowen","startTime":1423.12,"endTime":1426.87,"body":"to see family and friends and"},{"speaker":"Jeremy Bowen","startTime":1426.87,"endTime":1430.77,"body":"we're already seeing that coming"},{"speaker":"Jeremy Bowen","startTime":1426.87,"endTime":1430.77,"body":"back. But particularly it will"},{"speaker":"Jeremy Bowen","startTime":1430.77,"endTime":1435.9,"body":"be domestic. So within the US,"},{"speaker":"Jeremy Bowen","startTime":1430.77,"endTime":1435.9,"body":"that markets almost back, within"},{"speaker":"Jeremy Bowen","startTime":1435.9,"endTime":1438.72,"body":"parts of Asia. The challenges"},{"speaker":"Jeremy Bowen","startTime":1435.9,"endTime":1438.72,"body":"are where you have to cross"},{"speaker":"Jeremy Bowen","startTime":1438.72,"endTime":1442.68,"body":"border. Europe's still lagging"},{"speaker":"Jeremy Bowen","startTime":1438.72,"endTime":1442.68,"body":"behind because we've got lots of"},{"speaker":"Jeremy Bowen","startTime":1442.68,"endTime":1447.42,"body":"closures. Those will be coming"},{"speaker":"Jeremy Bowen","startTime":1442.68,"endTime":1447.42,"body":"back. The challenge I think is,"},{"speaker":"Jeremy Bowen","startTime":1447.42,"endTime":1450.45,"body":"as I mentioned before is on"},{"speaker":"Jeremy Bowen","startTime":1447.42,"endTime":1450.45,"body":"business travel. The latest"},{"speaker":"Jeremy Bowen","startTime":1450.45,"endTime":1453.18,"body":"estimates are really, we're not"},{"speaker":"Jeremy Bowen","startTime":1450.45,"endTime":1453.18,"body":"going to start to see recoveries"},{"speaker":"Jeremy Bowen","startTime":1453.18,"endTime":1460.08,"body":"back to 2019 levels until"},{"speaker":"Jeremy Bowen","startTime":1453.18,"endTime":1460.08,"body":"2024/2025. That depends not just"},{"speaker":"Jeremy Bowen","startTime":1460.08,"endTime":1463.11,"body":"on the traveller themselves"},{"speaker":"Jeremy Bowen","startTime":1460.08,"endTime":1463.11,"body":"being able to go to these"},{"speaker":"Jeremy Bowen","startTime":1463.11,"endTime":1467.19,"body":"locations and budgets within"},{"speaker":"Jeremy Bowen","startTime":1463.11,"endTime":1467.19,"body":"corporates, but also whether"},{"speaker":"Jeremy Bowen","startTime":1467.19,"endTime":1472.02,"body":"that world of work has changed"},{"speaker":"Jeremy Bowen","startTime":1467.19,"endTime":1472.02,"body":"forever. There's lots going on"},{"speaker":"Jeremy Bowen","startTime":1472.02,"endTime":1475.8,"body":"about, talking about how people"},{"speaker":"Jeremy Bowen","startTime":1472.02,"endTime":1475.8,"body":"have become used to the Zoom"},{"speaker":"Jeremy Bowen","startTime":1475.8,"endTime":1480.18,"body":"meetings and the Teams meetings"},{"speaker":"Jeremy Bowen","startTime":1475.8,"endTime":1480.18,"body":"and do they need to have so many"},{"speaker":"Jeremy Bowen","startTime":1480.21,"endTime":1484.92,"body":"internal meetings with everyone"},{"speaker":"Jeremy Bowen","startTime":1480.21,"endTime":1484.92,"body":"flying in. It's a slow recovery,"},{"speaker":"Jeremy Bowen","startTime":1484.95,"endTime":1488.07,"body":"it will come back I think, but"},{"speaker":"Jeremy Bowen","startTime":1484.95,"endTime":1488.07,"body":"it's going to be a lot slower"},{"speaker":"Jeremy Bowen","startTime":1488.07,"endTime":1490.77,"body":"than leisure travel and it's"},{"speaker":"Jeremy Bowen","startTime":1488.07,"endTime":1490.77,"body":"going to take a number of years."},{"speaker":"YS Chi","startTime":1491.65,"endTime":1496.9,"body":"I think you might be"},{"speaker":"YS Chi","startTime":1491.65,"endTime":1496.9,"body":"very much on the ball with that"},{"speaker":"YS Chi","startTime":1496.9,"endTime":1499.84,"body":"prediction because there's"},{"speaker":"YS Chi","startTime":1496.9,"endTime":1499.84,"body":"another aspect we're going to"},{"speaker":"YS Chi","startTime":1499.84,"endTime":1503.35,"body":"touch on in a few minutes, which"},{"speaker":"YS Chi","startTime":1499.84,"endTime":1503.35,"body":"is about the environment impact."},{"speaker":"YS Chi","startTime":1503.68,"endTime":1507.58,"body":"But what you're hearing is"},{"speaker":"YS Chi","startTime":1503.68,"endTime":1507.58,"body":"people saying, I don't need to"},{"speaker":"YS Chi","startTime":1507.64,"endTime":1511.96,"body":"hop on a plane because I don't"},{"speaker":"YS Chi","startTime":1507.64,"endTime":1511.96,"body":"need to do the face to face. I"},{"speaker":"YS Chi","startTime":1511.96,"endTime":1516.7,"body":"would rather jump on a Zoom or"},{"speaker":"YS Chi","startTime":1511.96,"endTime":1516.7,"body":"Teams calls. So I think on the"},{"speaker":"YS Chi","startTime":1516.7,"endTime":1520.42,"body":"business you might be absolutely"},{"speaker":"YS Chi","startTime":1516.7,"endTime":1520.42,"body":"right about this. Although I"},{"speaker":"YS Chi","startTime":1520.42,"endTime":1523.75,"body":"think we know that in the"},{"speaker":"YS Chi","startTime":1520.42,"endTime":1523.75,"body":"business world, as soon as one"},{"speaker":"YS Chi","startTime":1524.08,"endTime":1527.59,"body":"competitor has an advantage by"},{"speaker":"YS Chi","startTime":1524.08,"endTime":1527.59,"body":"having flown and done a face to"},{"speaker":"YS Chi","startTime":1527.59,"endTime":1532.18,"body":"face, then everybody's going to"},{"speaker":"YS Chi","startTime":1527.59,"endTime":1532.18,"body":"justify being back on the plane"},{"speaker":"YS Chi","startTime":1532.27,"endTime":1533.74,"body":"to do face to face."},{"speaker":"Jeremy Bowen","startTime":1534.2,"endTime":1536.48,"body":"Yes YS, you're"},{"speaker":"Jeremy Bowen","startTime":1534.2,"endTime":1536.48,"body":"right. We think it's going to"},{"speaker":"Jeremy Bowen","startTime":1536.48,"endTime":1539.81,"body":"come back in three phases."},{"speaker":"Jeremy Bowen","startTime":1536.48,"endTime":1539.81,"body":"You're absolutely right. Client"},{"speaker":"Jeremy Bowen","startTime":1539.81,"endTime":1543.26,"body":"meetings, relationship meetings,"},{"speaker":"Jeremy Bowen","startTime":1539.81,"endTime":1543.26,"body":"partner meetings, will come back"},{"speaker":"Jeremy Bowen","startTime":1543.26,"endTime":1545.96,"body":"first. Those ones that are"},{"speaker":"Jeremy Bowen","startTime":1543.26,"endTime":1545.96,"body":"important for those business"},{"speaker":"Jeremy Bowen","startTime":1545.96,"endTime":1550.1,"body":"relationships, that'll happen"},{"speaker":"Jeremy Bowen","startTime":1545.96,"endTime":1550.1,"body":"first. Second, will be those"},{"speaker":"Jeremy Bowen","startTime":1550.97,"endTime":1553.94,"body":"internal meetings where people"},{"speaker":"Jeremy Bowen","startTime":1550.97,"endTime":1553.94,"body":"have to go and see overseas"},{"speaker":"Jeremy Bowen","startTime":1553.94,"endTime":1557.03,"body":"teams or overseas subsidiaries"},{"speaker":"Jeremy Bowen","startTime":1553.94,"endTime":1557.03,"body":"because they haven't seen them"},{"speaker":"Jeremy Bowen","startTime":1557.03,"endTime":1559.61,"body":"for a while, that will come"},{"speaker":"Jeremy Bowen","startTime":1557.03,"endTime":1559.61,"body":"second. The last thing that will"},{"speaker":"Jeremy Bowen","startTime":1559.61,"endTime":1564.2,"body":"come back will be those internal"},{"speaker":"Jeremy Bowen","startTime":1559.61,"endTime":1564.2,"body":"meetings where 20 or 30 people"},{"speaker":"Jeremy Bowen","startTime":1564.77,"endTime":1569.36,"body":"fly to a neutral destination and"},{"speaker":"Jeremy Bowen","startTime":1564.77,"endTime":1569.36,"body":"meet for a day. That we think"},{"speaker":"Jeremy Bowen","startTime":1569.36,"endTime":1572.51,"body":"will come back last. Those ones"},{"speaker":"Jeremy Bowen","startTime":1569.36,"endTime":1572.51,"body":"where you'll probably see"},{"speaker":"Jeremy Bowen","startTime":1572.51,"endTime":1575.63,"body":"companies start to say, look, we"},{"speaker":"Jeremy Bowen","startTime":1572.51,"endTime":1575.63,"body":"used to get together four times"},{"speaker":"Jeremy Bowen","startTime":1575.63,"endTime":1578.6,"body":"a year, let's do two times a"},{"speaker":"Jeremy Bowen","startTime":1575.63,"endTime":1578.6,"body":"year and the other two meetings"},{"speaker":"Jeremy Bowen","startTime":1578.6,"endTime":1583.07,"body":"will be on Zoom or Teams."},{"speaker":"Jeremy Bowen","startTime":1578.6,"endTime":1583.07,"body":"They'll still be there. But we"},{"speaker":"Jeremy Bowen","startTime":1583.07,"endTime":1585.59,"body":"think that will be the part that"},{"speaker":"Jeremy Bowen","startTime":1583.07,"endTime":1585.59,"body":"comes back last in terms of the"},{"speaker":"Jeremy Bowen","startTime":1585.59,"endTime":1586.76,"body":"volume of those meetings."},{"speaker":"YS Chi","startTime":1587.72,"endTime":1590.54,"body":"And it has so much"},{"speaker":"YS Chi","startTime":1587.72,"endTime":1590.54,"body":"implication not just financially"},{"speaker":"YS Chi","startTime":1590.54,"endTime":1596.03,"body":"but on our society's way of"},{"speaker":"YS Chi","startTime":1590.54,"endTime":1596.03,"body":"interacting with each other. The"},{"speaker":"YS Chi","startTime":1596.03,"endTime":1600.74,"body":"amount of time that I have, you"},{"speaker":"YS Chi","startTime":1596.03,"endTime":1600.74,"body":"know how much I flew. The amount"},{"speaker":"YS Chi","startTime":1600.74,"endTime":1604.64,"body":"of time I could not be with my"},{"speaker":"YS Chi","startTime":1600.74,"endTime":1604.64,"body":"family or friends or my local"},{"speaker":"YS Chi","startTime":1604.64,"endTime":1608.33,"body":"community, because of the"},{"speaker":"YS Chi","startTime":1604.64,"endTime":1608.33,"body":"business travel that I had to"},{"speaker":"YS Chi","startTime":1608.33,"endTime":1611.6,"body":"do. Suddenly all those things"},{"speaker":"YS Chi","startTime":1608.33,"endTime":1611.6,"body":"are now better balanced."},{"speaker":"Jeremy Bowen","startTime":1611.84,"endTime":1613.67,"body":"Absolutely."},{"speaker":"Jeremy Bowen","startTime":1611.84,"endTime":1613.67,"body":"Absolutey nail on the head."},{"speaker":"YS Chi","startTime":1614.0,"endTime":1619.43,"body":"Yeah, I'm very"},{"speaker":"YS Chi","startTime":1614.0,"endTime":1619.43,"body":"interested to see how the travel"},{"speaker":"YS Chi","startTime":1619.43,"endTime":1624.41,"body":"industry will change in that"},{"speaker":"YS Chi","startTime":1619.43,"endTime":1624.41,"body":"regard. And particularly, as it"},{"speaker":"YS Chi","startTime":1624.41,"endTime":1628.1,"body":"affects others that you say,"},{"speaker":"YS Chi","startTime":1624.41,"endTime":1628.1,"body":"partnered with you. From"},{"speaker":"YS Chi","startTime":1628.1,"endTime":1633.05,"body":"lodging, to restoration, to"},{"speaker":"YS Chi","startTime":1628.1,"endTime":1633.05,"body":"leisure travel of tourism, and"},{"speaker":"YS Chi","startTime":1633.05,"endTime":1636.26,"body":"so on and so forth. There's just"},{"speaker":"YS Chi","startTime":1633.05,"endTime":1636.26,"body":"so much tied to movement"},{"speaker":"YS Chi","startTime":1636.26,"endTime":1636.83,"body":"industry."},{"speaker":"Jeremy Bowen","startTime":1637.16,"endTime":1639.86,"body":"Absolutely. It's a"},{"speaker":"Jeremy Bowen","startTime":1637.16,"endTime":1639.86,"body":"huge ecosystem YS, your'e right."},{"speaker":"Jeremy Bowen","startTime":1640.4,"endTime":1643.88,"body":"It will recover. I strongly,"},{"speaker":"Jeremy Bowen","startTime":1640.4,"endTime":1643.88,"body":"strongly think it will recover,"},{"speaker":"Jeremy Bowen","startTime":1644.21,"endTime":1647.27,"body":"parts of it will come back"},{"speaker":"Jeremy Bowen","startTime":1644.21,"endTime":1647.27,"body":"quicker. And parts of it will"},{"speaker":"Jeremy Bowen","startTime":1647.27,"endTime":1649.88,"body":"come back in a different way."},{"speaker":"Jeremy Bowen","startTime":1647.27,"endTime":1649.88,"body":"But it will bounce back. It's a"},{"speaker":"Jeremy Bowen","startTime":1649.91,"endTime":1651.83,"body":"very, very resilient industry."},{"speaker":"YS Chi","startTime":1651.87,"endTime":1654.99,"body":"Yeah. I like your"},{"speaker":"YS Chi","startTime":1651.87,"endTime":1654.99,"body":"positivism because we need that."},{"speaker":"YS Chi","startTime":1655.17,"endTime":1658.44,"body":"I think I really do believe that"},{"speaker":"YS Chi","startTime":1655.17,"endTime":1658.44,"body":"on the data side, company like"},{"speaker":"YS Chi","startTime":1658.44,"endTime":1662.58,"body":"Cirium is really making it"},{"speaker":"YS Chi","startTime":1658.44,"endTime":1662.58,"body":"possible by use of data, smarter"},{"speaker":"YS Chi","startTime":1662.58,"endTime":1667.95,"body":"use of data to do better when we"},{"speaker":"YS Chi","startTime":1662.58,"endTime":1667.95,"body":"rebuild. But the other side of"},{"speaker":"YS Chi","startTime":1667.95,"endTime":1671.97,"body":"the picture Jez is the impact"},{"speaker":"YS Chi","startTime":1667.95,"endTime":1671.97,"body":"that we've always had and the"},{"speaker":"YS Chi","startTime":1671.97,"endTime":1677.13,"body":"concern we have around"},{"speaker":"YS Chi","startTime":1671.97,"endTime":1677.13,"body":"environment. And whether or not,"},{"speaker":"YS Chi","startTime":1677.61,"endTime":1683.79,"body":"airline disseminates so much"},{"speaker":"YS Chi","startTime":1677.61,"endTime":1683.79,"body":"carbon footprint. When we"},{"speaker":"YS Chi","startTime":1683.79,"endTime":1689.28,"body":"rebuild this, Jez do you see the"},{"speaker":"YS Chi","startTime":1683.79,"endTime":1689.28,"body":"industry being able to build it"},{"speaker":"YS Chi","startTime":1690.21,"endTime":1692.7,"body":"better in terms of environment"},{"speaker":"YS Chi","startTime":1690.21,"endTime":1692.7,"body":"footprint?"},{"speaker":"Jeremy Bowen","startTime":1692.03,"endTime":1695.81,"body":"YS that's a great"},{"speaker":"Jeremy Bowen","startTime":1692.03,"endTime":1695.81,"body":"question. The short answer, and"},{"speaker":"Jeremy Bowen","startTime":1695.81,"endTime":1698.99,"body":"then I'll expand on it is yes. I"},{"speaker":"Jeremy Bowen","startTime":1695.81,"endTime":1698.99,"body":"think the interview will build"},{"speaker":"Jeremy Bowen","startTime":1698.99,"endTime":1704.63,"body":"back greener. Pre pandem"},{"speaker":"Jeremy Bowen","startTime":1698.99,"endTime":1704.63,"body":"c, sustainability was probab"},{"speaker":"Jeremy Bowen","startTime":1704.69,"endTime":1709.58,"body":"y number one on most CEOs to do"},{"speaker":"Jeremy Bowen","startTime":1704.69,"endTime":1709.58,"body":"ist. Obviously, the pandem"},{"speaker":"Jeremy Bowen","startTime":1709.58,"endTime":1712.13,"body":"c has completely taken that o"},{"speaker":"Jeremy Bowen","startTime":1709.58,"endTime":1712.13,"body":"er. But now we're seeing it c"},{"speaker":"Jeremy Bowen","startTime":1712.13,"endTime":1715.91,"body":"me back. You've got a lot of go"},{"speaker":"Jeremy Bowen","startTime":1712.13,"endTime":1715.91,"body":"ernment bailouts that have been"},{"speaker":"Jeremy Bowen","startTime":1715.91,"endTime":1719.27,"body":"iven to airlines around th"},{"speaker":"Jeremy Bowen","startTime":1715.91,"endTime":1719.27,"body":"world that come with sustainab"},{"speaker":"Jeremy Bowen","startTime":1719.27,"endTime":1722.96,"body":"lity criteria and sustainab"},{"speaker":"Jeremy Bowen","startTime":1719.27,"endTime":1722.96,"body":"lity clauses. You're seeing bi"},{"speaker":"Jeremy Bowen","startTime":1722.96,"endTime":1726.47,"body":"commitments from the airlines"},{"speaker":"Jeremy Bowen","startTime":1722.96,"endTime":1726.47,"body":"o be carbon neutral by x date. Y"},{"speaker":"Jeremy Bowen","startTime":1726.5,"endTime":1733.31,"body":"u're seeing investment in biofue"},{"speaker":"Jeremy Bowen","startTime":1726.5,"endTime":1733.31,"body":"s. Not fully taken off yet but s"},{"speaker":"Jeremy Bowen","startTime":1733.31,"endTime":1736.55,"body":"bstantial, not talking about"},{"speaker":"Jeremy Bowen","startTime":1733.31,"endTime":1736.55,"body":"it, literally running engi"},{"speaker":"Jeremy Bowen","startTime":1736.73,"endTime":1740.57,"body":"es on sustainable bio"},{"speaker":"Jeremy Bowen","startTime":1736.73,"endTime":1740.57,"body":"uels. That's all happening at th"},{"speaker":"Jeremy Bowen","startTime":1740.57,"endTime":1744.47,"body":"moment. One of the key things"},{"speaker":"Jeremy Bowen","startTime":1740.57,"endTime":1744.47,"body":"touched on earlier, we've"},{"speaker":"Jeremy Bowen","startTime":1744.47,"endTime":1749.42,"body":"ot 30% of the world's fleet s"},{"speaker":"Jeremy Bowen","startTime":1744.47,"endTime":1749.42,"body":"ill parked. Those ones that are"},{"speaker":"Jeremy Bowen","startTime":1749.42,"endTime":1751.55,"body":"still parked, they tend t"},{"speaker":"Jeremy Bowen","startTime":1749.42,"endTime":1751.55,"body":"be the older aircraft, whi"},{"speaker":"Jeremy Bowen","startTime":1751.55,"endTime":1754.79,"body":"h means they tend to be less fue"},{"speaker":"Jeremy Bowen","startTime":1751.55,"endTime":1754.79,"body":"efficient, they might be havin"},{"speaker":"Jeremy Bowen","startTime":1754.79,"endTime":1757.97,"body":"four engines as opposed"},{"speaker":"Jeremy Bowen","startTime":1754.79,"endTime":1757.97,"body":"o two. We'll probably see the"},{"speaker":"Jeremy Bowen","startTime":1758.0,"endTime":1761.24,"body":"ights of those gas guzzling airc"},{"speaker":"Jeremy Bowen","startTime":1758.0,"endTime":1761.24,"body":"aft to never return again."},{"speaker":"Jeremy Bowen","startTime":1761.24,"endTime":1765.47,"body":"e've seen the the Airbus A380,"},{"speaker":"Jeremy Bowen","startTime":1761.24,"endTime":1765.47,"body":"which is a beautiful aircraft. L"},{"speaker":"Jeremy Bowen","startTime":1765.47,"endTime":1768.77,"body":"ts of airlines have started"},{"speaker":"Jeremy Bowen","startTime":1765.47,"endTime":1768.77,"body":"to retire it. The majority of t"},{"speaker":"Jeremy Bowen","startTime":1768.77,"endTime":1771.65,"body":"em are still parked, they're"},{"speaker":"Jeremy Bowen","startTime":1768.77,"endTime":1771.65,"body":"not flying. Some of those"},{"speaker":"Jeremy Bowen","startTime":1771.65,"endTime":1774.77,"body":"will never return to service, th"},{"speaker":"Jeremy Bowen","startTime":1771.65,"endTime":1774.77,"body":"y'll be broken down for spares"},{"speaker":"Jeremy Bowen","startTime":1774.77,"endTime":1778.52,"body":"There'll be retired. Even with"},{"speaker":"Jeremy Bowen","startTime":1774.77,"endTime":1778.52,"body":"ritish Airways, the classic 7"},{"speaker":"Jeremy Bowen","startTime":1778.52,"endTime":1781.97,"body":"7. British Airways have retire"},{"speaker":"Jeremy Bowen","startTime":1778.52,"endTime":1781.97,"body":"that fleet. They're just n"},{"speaker":"Jeremy Bowen","startTime":1781.97,"endTime":1786.08,"body":"t fuel efficient now. And the o"},{"speaker":"Jeremy Bowen","startTime":1781.97,"endTime":1786.08,"body":"es that they're bringing out of"},{"speaker":"Jeremy Bowen","startTime":1786.08,"endTime":1788.9,"body":"service, the new aircraft that t"},{"speaker":"Jeremy Bowen","startTime":1786.08,"endTime":1788.9,"body":"ey're ordering are so much bet"},{"speaker":"Jeremy Bowen","startTime":1788.9,"endTime":1792.68,"body":"er than those other ones. We"},{"speaker":"Jeremy Bowen","startTime":1788.9,"endTime":1792.68,"body":"ll never see a big chunk of t"},{"speaker":"Jeremy Bowen","startTime":1792.71,"endTime":1797.18,"body":"at 30% fly again. That's from"},{"speaker":"Jeremy Bowen","startTime":1792.71,"endTime":1797.18,"body":"n airline's perspective. So the"},{"speaker":"Jeremy Bowen","startTime":1797.18,"endTime":1800.45,"body":"are obviously signing up to"},{"speaker":"Jeremy Bowen","startTime":1797.18,"endTime":1800.45,"body":"date, they are trying to run the"},{"speaker":"Jeremy Bowen","startTime":1800.45,"endTime":1803.81,"body":"e programmes. I think the key t"},{"speaker":"Jeremy Bowen","startTime":1800.45,"endTime":1803.81,"body":"ing is going to be around the"},{"speaker":"Jeremy Bowen","startTime":1803.93,"endTime":1807.23,"body":"raveller though. So it's all"},{"speaker":"Jeremy Bowen","startTime":1803.93,"endTime":1807.23,"body":"ery well that the airline's get"},{"speaker":"Jeremy Bowen","startTime":1807.23,"endTime":1810.47,"body":"ing themselves ready. Busine"},{"speaker":"Jeremy Bowen","startTime":1807.23,"endTime":1810.47,"body":"ses around the world are lookin"},{"speaker":"Jeremy Bowen","startTime":1810.47,"endTime":1815.75,"body":"at their own carbon footprin"},{"speaker":"Jeremy Bowen","startTime":1810.47,"endTime":1815.75,"body":", they're looking at their own"},{"speaker":"Jeremy Bowen","startTime":1815.93,"endTime":1818.75,"body":"ustainability footprint. An"},{"speaker":"Jeremy Bowen","startTime":1815.93,"endTime":1818.75,"body":"a huge chunk that burns thro"},{"speaker":"Jeremy Bowen","startTime":1818.75,"endTime":1822.02,"body":"gh their percentage per"},{"speaker":"Jeremy Bowen","startTime":1818.75,"endTime":1822.02,"body":"nnum is on corporate airfares, c"},{"speaker":"Jeremy Bowen","startTime":1822.02,"endTime":1825.89,"body":"rporate air travel. We ma"},{"speaker":"Jeremy Bowen","startTime":1822.02,"endTime":1825.89,"body":"start to see things like rest"},{"speaker":"Jeremy Bowen","startTime":1825.89,"endTime":1829.67,"body":"icting how much carbon individ"},{"speaker":"Jeremy Bowen","startTime":1825.89,"endTime":1829.67,"body":"als can emit. They're going to"},{"speaker":"Jeremy Bowen","startTime":1829.67,"endTime":1834.77,"body":"want to know what flight is emit"},{"speaker":"Jeremy Bowen","startTime":1829.67,"endTime":1834.77,"body":"ing, what carbon per seat."},{"speaker":"Jeremy Bowen","startTime":1834.77,"endTime":1838.73,"body":"'ve already seen incentives fo"},{"speaker":"Jeremy Bowen","startTime":1834.77,"endTime":1838.73,"body":"people trading down in terms"},{"speaker":"Jeremy Bowen","startTime":1838.73,"endTime":1843.59,"body":"of the class of travel, so the"},{"speaker":"Jeremy Bowen","startTime":1838.73,"endTime":1843.59,"body":"might be trying business and th"},{"speaker":"Jeremy Bowen","startTime":1843.59,"endTime":1848.3,"body":"y're getting paid cash incentiv"},{"speaker":"Jeremy Bowen","startTime":1843.59,"endTime":1848.3,"body":"s for taking a more fuel eff"},{"speaker":"Jeremy Bowen","startTime":1848.3,"endTime":1851.12,"body":"cient seat. And I think we're"},{"speaker":"Jeremy Bowen","startTime":1848.3,"endTime":1851.12,"body":"getting the industry, wer"},{"speaker":"Jeremy Bowen","startTime":1851.12,"endTime":1855.59,"body":"pushing to have their staff"},{"speaker":"Jeremy Bowen","startTime":1851.12,"endTime":1855.59,"body":"fly direct from point A to poi"},{"speaker":"Jeremy Bowen","startTime":1855.71,"endTime":1858.17,"body":"t B, as opposed to flying and t"},{"speaker":"Jeremy Bowen","startTime":1855.71,"endTime":1858.17,"body":"ansiting through another"},{"speaker":"Jeremy Bowen","startTime":1858.17,"endTime":1863.33,"body":"irport and taking another flig"},{"speaker":"Jeremy Bowen","startTime":1858.17,"endTime":1863.33,"body":"t. That's where you've got a"},{"speaker":"Jeremy Bowen","startTime":1863.33,"endTime":1867.41,"body":"lot of preferred airlines for"},{"speaker":"Jeremy Bowen","startTime":1863.33,"endTime":1867.41,"body":"ompanies, you've got lots"},{"speaker":"Jeremy Bowen","startTime":1867.41,"endTime":1869.81,"body":"f corporate deals, and say"},{"speaker":"Jeremy Bowen","startTime":1867.41,"endTime":1869.81,"body":"ng this company, primary f"},{"speaker":"Jeremy Bowen","startTime":1869.81,"endTime":1873.29,"body":"ies with this airline. If that"},{"speaker":"Jeremy Bowen","startTime":1869.81,"endTime":1873.29,"body":"eans you have to transit through"},{"speaker":"Jeremy Bowen","startTime":1873.29,"endTime":1876.32,"body":"two legs, I think we'll start"},{"speaker":"Jeremy Bowen","startTime":1873.29,"endTime":1876.32,"body":"o see that change, and the pus"},{"speaker":"Jeremy Bowen","startTime":1876.32,"endTime":1880.67,"body":"for companies to encourage thei"},{"speaker":"Jeremy Bowen","startTime":1876.32,"endTime":1880.67,"body":"employees to not fly with that"},{"speaker":"Jeremy Bowen","startTime":1880.67,"endTime":1883.34,"body":"airline. But to fly with on"},{"speaker":"Jeremy Bowen","startTime":1880.67,"endTime":1883.34,"body":"that goes direct from point A t"},{"speaker":"Jeremy Bowen","startTime":1883.34,"endTime":1887.84,"body":"point B. It's a big huge iss"},{"speaker":"Jeremy Bowen","startTime":1883.34,"endTime":1887.84,"body":"e. If it's not number one ag"},{"speaker":"Jeremy Bowen","startTime":1887.84,"endTime":1891.26,"body":"in on a CEOs to do list, it's"},{"speaker":"Jeremy Bowen","startTime":1887.84,"endTime":1891.26,"body":"certainly climbing the list"},{"speaker":"Jeremy Bowen","startTime":1891.26,"endTime":1895.1,"body":"retty quickly."},{"speaker":"YS Chi","startTime":1904.44,"endTime":1909.99,"body":"Wow, fascinating. So if"},{"speaker":"YS Chi","startTime":1904.44,"endTime":1909.99,"body":"I can ask you a more"},{"speaker":"YS Chi","startTime":1909.99,"endTime":1913.5,"body":"lighthearted question, I have"},{"speaker":"YS Chi","startTime":1909.99,"endTime":1913.5,"body":"two of them. One is, tell us who"},{"speaker":"YS Chi","startTime":1913.5,"endTime":1916.68,"body":"the winners are going to be when"},{"speaker":"YS Chi","startTime":1913.5,"endTime":1916.68,"body":"the industry comes back? What"},{"speaker":"YS Chi","startTime":1916.68,"endTime":1919.23,"body":"are the characteristics of the"},{"speaker":"YS Chi","startTime":1916.68,"endTime":1919.23,"body":"winners? That's the first"},{"speaker":"YS Chi","startTime":1919.23,"endTime":1919.68,"body":"question."},{"speaker":"Jeremy Bowen","startTime":1920.29,"endTime":1921.28,"body":"The"},{"speaker":"Jeremy Bowen","startTime":1920.29,"endTime":1921.28,"body":"characteristics of the winners."},{"speaker":"Jeremy Bowen","startTime":1921.28,"endTime":1925.6,"body":"That's a really hard question."},{"speaker":"Jeremy Bowen","startTime":1921.28,"endTime":1925.6,"body":"We've already seen that the low"},{"speaker":"Jeremy Bowen","startTime":1925.6,"endTime":1928.54,"body":"cost carriers have bounced back"},{"speaker":"Jeremy Bowen","startTime":1925.6,"endTime":1928.54,"body":"first. Particularly within their"},{"speaker":"Jeremy Bowen","startTime":1928.54,"endTime":1932.08,"body":"domestic markets. There's a"},{"speaker":"Jeremy Bowen","startTime":1928.54,"endTime":1932.08,"body":"number of US airlines that"},{"speaker":"Jeremy Bowen","startTime":1932.86,"endTime":1935.86,"body":"hadn't created all their money"},{"speaker":"Jeremy Bowen","startTime":1932.86,"endTime":1935.86,"body":"from a lot of their money from"},{"speaker":"Jeremy Bowen","startTime":1936.31,"endTime":1939.1,"body":"overseas travel from long haul."},{"speaker":"Jeremy Bowen","startTime":1936.31,"endTime":1939.1,"body":"Those people that were more"},{"speaker":"Jeremy Bowen","startTime":1939.1,"endTime":1942.46,"body":"regional, and that were more"},{"speaker":"Jeremy Bowen","startTime":1939.1,"endTime":1942.46,"body":"domestic have bounced back"},{"speaker":"Jeremy Bowen","startTime":1942.52,"endTime":1945.97,"body":"really strong. And we're seeing"},{"speaker":"Jeremy Bowen","startTime":1942.52,"endTime":1945.97,"body":"them growing. The same within"},{"speaker":"Jeremy Bowen","startTime":1945.97,"endTime":1950.11,"body":"parts of Asia. I think those"},{"speaker":"Jeremy Bowen","startTime":1945.97,"endTime":1950.11,"body":"people, those airlines that have"},{"speaker":"Jeremy Bowen","startTime":1950.98,"endTime":1955.27,"body":"a lot of their money tied up in"},{"speaker":"Jeremy Bowen","startTime":1950.98,"endTime":1955.27,"body":"transatlantic, and from northern"},{"speaker":"Jeremy Bowen","startTime":1955.27,"endTime":1957.94,"body":"hemisphere to southern"},{"speaker":"Jeremy Bowen","startTime":1955.27,"endTime":1957.94,"body":"hemisphere, they're struggling."},{"speaker":"Jeremy Bowen","startTime":1958.75,"endTime":1961.9,"body":"They have still got lots of cash"},{"speaker":"Jeremy Bowen","startTime":1958.75,"endTime":1961.9,"body":"burn. At the height of the"},{"speaker":"Jeremy Bowen","startTime":1961.9,"endTime":1965.8,"body":"pandemic in 2021, one of the"},{"speaker":"Jeremy Bowen","startTime":1961.9,"endTime":1965.8,"body":"large US Airlines was burning"},{"speaker":"Jeremy Bowen","startTime":1965.83,"endTime":1969.4,"body":"$100 million every day. Now,"},{"speaker":"Jeremy Bowen","startTime":1965.83,"endTime":1969.4,"body":"we've started to see"},{"speaker":"Jeremy Bowen","startTime":1969.4,"endTime":1972.19,"body":"announcements now say that"},{"speaker":"Jeremy Bowen","startTime":1969.4,"endTime":1972.19,"body":"people have stopped that. People"},{"speaker":"Jeremy Bowen","startTime":1972.19,"endTime":1976.54,"body":"are now cash positive. They"},{"speaker":"Jeremy Bowen","startTime":1972.19,"endTime":1976.54,"body":"stopped the tide. But their"},{"speaker":"Jeremy Bowen","startTime":1976.54,"endTime":1979.24,"body":"money really isn't going to"},{"speaker":"Jeremy Bowen","startTime":1976.54,"endTime":1979.24,"body":"start coming profitable again"},{"speaker":"Jeremy Bowen","startTime":1979.24,"endTime":1981.85,"body":"until we can really open up"},{"speaker":"Jeremy Bowen","startTime":1979.24,"endTime":1981.85,"body":"global travel, not just"},{"speaker":"Jeremy Bowen","startTime":1981.85,"endTime":1982.36,"body":"domestic."},{"speaker":"YS Chi","startTime":1983.08,"endTime":1986.92,"body":"The second lighthearted"},{"speaker":"YS Chi","startTime":1983.08,"endTime":1986.92,"body":"question is, what is the future"},{"speaker":"YS Chi","startTime":1986.92,"endTime":1991.54,"body":"of travel loyalty points that"},{"speaker":"YS Chi","startTime":1986.92,"endTime":1991.54,"body":"has, as you know, driven a lot"},{"speaker":"YS Chi","startTime":1991.54,"endTime":1994.81,"body":"of traffic individually and for"},{"speaker":"YS Chi","startTime":1991.54,"endTime":1994.81,"body":"companies, as you said,"},{"speaker":"YS Chi","startTime":1995.26,"endTime":1998.14,"body":"preferred airline deals. What's"},{"speaker":"YS Chi","startTime":1995.26,"endTime":1998.14,"body":"the future?"},{"speaker":"Jeremy Bowen","startTime":1998.74,"endTime":2002.85,"body":"Wow, what's the"},{"speaker":"Jeremy Bowen","startTime":1998.74,"endTime":2002.85,"body":"future. They'll definitely stay."},{"speaker":"Jeremy Bowen","startTime":2003.0,"endTime":2006.63,"body":"For an airline, particularly the"},{"speaker":"Jeremy Bowen","startTime":2003.0,"endTime":2006.63,"body":"full service carriers that have"},{"speaker":"Jeremy Bowen","startTime":2006.63,"endTime":2009.96,"body":"these programmes. It's such a"},{"speaker":"Jeremy Bowen","startTime":2006.63,"endTime":2009.96,"body":"lucrative part of their business"},{"speaker":"Jeremy Bowen","startTime":2009.96,"endTime":2010.5,"body":"YS."},{"speaker":"YS Chi","startTime":2011.58,"endTime":2013.35,"body":"It is cash, isn't it?"},{"speaker":"Jeremy Bowen","startTime":2013.41,"endTime":2015.78,"body":"It's massive,"},{"speaker":"Jeremy Bowen","startTime":2013.41,"endTime":2015.78,"body":"absolutely massive. They're"},{"speaker":"Jeremy Bowen","startTime":2015.78,"endTime":2018.9,"body":"selling them to the hotel"},{"speaker":"Jeremy Bowen","startTime":2015.78,"endTime":2018.9,"body":"chains, to the credit card"},{"speaker":"Jeremy Bowen","startTime":2018.9,"endTime":2022.53,"body":"companies. It's given them a"},{"speaker":"Jeremy Bowen","startTime":2018.9,"endTime":2022.53,"body":"massive amount of cash injection"},{"speaker":"Jeremy Bowen","startTime":2022.53,"endTime":2025.83,"body":"during a pandemic when they've"},{"speaker":"Jeremy Bowen","startTime":2022.53,"endTime":2025.83,"body":"needed it. I've seen before that"},{"speaker":"Jeremy Bowen","startTime":2025.83,"endTime":2030.12,"body":"they've raised funds on the back"},{"speaker":"Jeremy Bowen","startTime":2025.83,"endTime":2030.12,"body":"of their loyalty programme. So"},{"speaker":"Jeremy Bowen","startTime":2030.12,"endTime":2033.51,"body":"they're incredibly valuable to"},{"speaker":"Jeremy Bowen","startTime":2030.12,"endTime":2033.51,"body":"the airlines. To the"},{"speaker":"Jeremy Bowen","startTime":2033.51,"endTime":2037.38,"body":"individuals, the last thing that"},{"speaker":"Jeremy Bowen","startTime":2033.51,"endTime":2037.38,"body":"an airline is going to do is to"},{"speaker":"Jeremy Bowen","startTime":2038.07,"endTime":2041.28,"body":"push one of their loyal"},{"speaker":"Jeremy Bowen","startTime":2038.07,"endTime":2041.28,"body":"travellers onto a brand new"},{"speaker":"Jeremy Bowen","startTime":2041.28,"endTime":2045.15,"body":"airline. You've already seen"},{"speaker":"Jeremy Bowen","startTime":2041.28,"endTime":2045.15,"body":"extensions of points, people"},{"speaker":"Jeremy Bowen","startTime":2045.15,"endTime":2048.3,"body":"say, look, don't worry, you're"},{"speaker":"Jeremy Bowen","startTime":2045.15,"endTime":2048.3,"body":"not going to lose them, we want"},{"speaker":"Jeremy Bowen","startTime":2048.3,"endTime":2051.03,"body":"you to stay. I think if an"},{"speaker":"Jeremy Bowen","startTime":2048.3,"endTime":2051.03,"body":"airline started taking them"},{"speaker":"Jeremy Bowen","startTime":2051.03,"endTime":2054.09,"body":"away, it gives those loyal"},{"speaker":"Jeremy Bowen","startTime":2051.03,"endTime":2054.09,"body":"travellers a chance to go well,"},{"speaker":"Jeremy Bowen","startTime":2054.09,"endTime":2057.15,"body":"why don't I try someone else?"},{"speaker":"Jeremy Bowen","startTime":2054.09,"endTime":2057.15,"body":"That's the last thing they need."},{"speaker":"Jeremy Bowen","startTime":2057.15,"endTime":2059.25,"body":"So I think you'll see them for a"},{"speaker":"Jeremy Bowen","startTime":2057.15,"endTime":2059.25,"body":"long, long time to come."},{"speaker":"YS Chi","startTime":2060.2,"endTime":2063.89,"body":"Yes, when I was flying,"},{"speaker":"YS Chi","startTime":2060.2,"endTime":2063.89,"body":"there were three guilts. One is"},{"speaker":"YS Chi","startTime":2063.89,"endTime":2067.73,"body":"a guilt to my body and the wear"},{"speaker":"YS Chi","startTime":2063.89,"endTime":2067.73,"body":"and tear it does. The other was"},{"speaker":"YS Chi","startTime":2067.73,"endTime":2071.45,"body":"to the family and friends that I"},{"speaker":"YS Chi","startTime":2067.73,"endTime":2071.45,"body":"leave behind. And the third was"},{"speaker":"YS Chi","startTime":2071.45,"endTime":2078.2,"body":"my environment, input, impact."},{"speaker":"YS Chi","startTime":2071.45,"endTime":2078.2,"body":"You've addressed all of those"},{"speaker":"YS Chi","startTime":2078.2,"endTime":2082.04,"body":"and given me hopes that there"},{"speaker":"YS Chi","startTime":2078.2,"endTime":2082.04,"body":"will be less of it, but"},{"speaker":"YS Chi","startTime":2082.4,"endTime":2088.52,"body":"hopefully smarter ones ahead."},{"speaker":"YS Chi","startTime":2082.4,"endTime":2088.52,"body":"Jez, you talked about two very"},{"speaker":"YS Chi","startTime":2088.52,"endTime":2092.24,"body":"important principles, about"},{"speaker":"YS Chi","startTime":2088.52,"endTime":2092.24,"body":"safety and about communication"},{"speaker":"YS Chi","startTime":2092.42,"endTime":2095.63,"body":"when it came to pandemic. It"},{"speaker":"YS Chi","startTime":2092.42,"endTime":2095.63,"body":"seems to apply to the industry"},{"speaker":"YS Chi","startTime":2095.63,"endTime":2102.02,"body":"you work in. When I'm born again"},{"speaker":"YS Chi","startTime":2095.63,"endTime":2102.02,"body":"as a business man I want to be"},{"speaker":"YS Chi","startTime":2102.02,"endTime":2104.75,"body":"in your shoes, I want to be in"},{"speaker":"YS Chi","startTime":2102.02,"endTime":2104.75,"body":"the airline industry."},{"speaker":"Jeremy Bowen","startTime":2106.34,"endTime":2109.04,"body":"It's a great"},{"speaker":"Jeremy Bowen","startTime":2106.34,"endTime":2109.04,"body":"industry, it's been through"},{"speaker":"Jeremy Bowen","startTime":2109.34,"endTime":2112.64,"body":"immense trouble and it's still"},{"speaker":"Jeremy Bowen","startTime":2109.34,"endTime":2112.64,"body":"fighting its way through. But as"},{"speaker":"Jeremy Bowen","startTime":2112.64,"endTime":2115.13,"body":"I said before, it's incredibly"},{"speaker":"Jeremy Bowen","startTime":2112.64,"endTime":2115.13,"body":"resilient. You've got some"},{"speaker":"Jeremy Bowen","startTime":2115.13,"endTime":2117.44,"body":"amazing people that have"},{"speaker":"Jeremy Bowen","startTime":2115.13,"endTime":2117.44,"body":"dedicated their life to"},{"speaker":"Jeremy Bowen","startTime":2117.44,"endTime":2120.14,"body":"aviation, and it will bounce"},{"speaker":"Jeremy Bowen","startTime":2117.44,"endTime":2120.14,"body":"back and it will come back"},{"speaker":"Jeremy Bowen","startTime":2120.14,"endTime":2123.38,"body":"stronger, it will come back"},{"speaker":"Jeremy Bowen","startTime":2120.14,"endTime":2123.38,"body":"cleaner. We'll learn from the"},{"speaker":"Jeremy Bowen","startTime":2123.38,"endTime":2125.9,"body":"pandemic and it will be a lot"},{"speaker":"Jeremy Bowen","startTime":2123.38,"endTime":2125.9,"body":"more effective and efficient"},{"speaker":"Jeremy Bowen","startTime":2125.9,"endTime":2126.77,"body":"when it bounces back."},{"speaker":"YS Chi","startTime":2127.92,"endTime":2130.98,"body":"The fact is that you're"},{"speaker":"YS Chi","startTime":2127.92,"endTime":2130.98,"body":"sitting on so much data that can"},{"speaker":"YS Chi","startTime":2130.98,"endTime":2135.84,"body":"be helpful to everybody. I hope"},{"speaker":"YS Chi","startTime":2130.98,"endTime":2135.84,"body":"that you continue to collect"},{"speaker":"YS Chi","startTime":2135.84,"endTime":2140.79,"body":"valuable data, find some"},{"speaker":"YS Chi","startTime":2135.84,"endTime":2140.79,"body":"consistent way to make better"},{"speaker":"YS Chi","startTime":2140.79,"endTime":2145.5,"body":"business decisions, and be"},{"speaker":"YS Chi","startTime":2140.79,"endTime":2145.5,"body":"helpful to the entire industry."},{"speaker":"YS Chi","startTime":2145.98,"endTime":2150.69,"body":"I admire your personal journey"},{"speaker":"YS Chi","startTime":2145.98,"endTime":2150.69,"body":"also, to get to where you are"},{"speaker":"YS Chi","startTime":2150.69,"endTime":2155.67,"body":"today as a CEO of Cirium and I"},{"speaker":"YS Chi","startTime":2150.69,"endTime":2155.67,"body":"wish you and your family well."},{"speaker":"YS Chi","startTime":2155.73,"endTime":2157.05,"body":"Thank you so much Jez."},{"speaker":"Jeremy Bowen","startTime":2157.38,"endTime":2158.76,"body":"Thank you YS,"},{"speaker":"Jeremy Bowen","startTime":2157.38,"endTime":2158.76,"body":"pleasure to talk."},{"speaker":"YS Chi","startTime":2159.62,"endTime":2162.23,"body":"Well, we've come to an"},{"speaker":"YS Chi","startTime":2159.62,"endTime":2162.23,"body":"end of our second series of"},{"speaker":"YS Chi","startTime":2162.26,"endTime":2166.82,"body":"RELX's Unique Contributions. In"},{"speaker":"YS Chi","startTime":2162.26,"endTime":2166.82,"body":"this series, I've interviewed 10"},{"speaker":"YS Chi","startTime":2166.82,"endTime":2169.55,"body":"people from different"},{"speaker":"YS Chi","startTime":2166.82,"endTime":2169.55,"body":"backgrounds, based in different"},{"speaker":"YS Chi","startTime":2169.55,"endTime":2172.97,"body":"continents, confronting"},{"speaker":"YS Chi","startTime":2169.55,"endTime":2172.97,"body":"different challenges. These have"},{"speaker":"YS Chi","startTime":2172.97,"endTime":2177.17,"body":"ranged from advancing social"},{"speaker":"YS Chi","startTime":2172.97,"endTime":2177.17,"body":"justice, inclusion, transparency"},{"speaker":"YS Chi","startTime":2177.17,"endTime":2181.31,"body":"and integrity in science,"},{"speaker":"YS Chi","startTime":2177.17,"endTime":2181.31,"body":"innovation in exhibitions,"},{"speaker":"YS Chi","startTime":2181.34,"endTime":2184.28,"body":"advances in machine learning and"},{"speaker":"YS Chi","startTime":2181.34,"endTime":2184.28,"body":"deep learning in the legal"},{"speaker":"YS Chi","startTime":2184.28,"endTime":2187.82,"body":"industry, to corporate"},{"speaker":"YS Chi","startTime":2184.28,"endTime":2187.82,"body":"responsibility, feeding the"},{"speaker":"YS Chi","startTime":2187.82,"endTime":2193.46,"body":"world, and the future of air"},{"speaker":"YS Chi","startTime":2187.82,"endTime":2193.46,"body":"travel. But all my guests have"},{"speaker":"YS Chi","startTime":2193.46,"endTime":2198.38,"body":"one thing in common. That is the"},{"speaker":"YS Chi","startTime":2193.46,"endTime":2198.38,"body":"authentic drive for doing good"},{"speaker":"YS Chi","startTime":2198.38,"endTime":2202.91,"body":"things that benefits society."},{"speaker":"YS Chi","startTime":2198.38,"endTime":2202.91,"body":"It's perhaps John Pham, the"},{"speaker":"YS Chi","startTime":2202.91,"endTime":2207.17,"body":"editor in chief of Cell, who"},{"speaker":"YS Chi","startTime":2202.91,"endTime":2207.17,"body":"summed it up best when he said,"},{"speaker":"YS Chi","startTime":2207.53,"endTime":2211.49,"body":"looking back, I like to say that"},{"speaker":"YS Chi","startTime":2207.53,"endTime":2211.49,"body":"we did good things to help"},{"speaker":"YS Chi","startTime":2211.49,"endTime":2216.92,"body":"people. That in essence, is how"},{"speaker":"YS Chi","startTime":2211.49,"endTime":2216.92,"body":"we at RELX look at our unique"},{"speaker":"YS Chi","startTime":2216.92,"endTime":2221.9,"body":"contributions. Thank you again"},{"speaker":"YS Chi","startTime":2216.92,"endTime":2221.9,"body":"for listening and until our next"},{"speaker":"YS Chi","startTime":2221.9,"endTime":2223.79,"body":"series, goodbye for now."}]}