In this Episode of Biz Pointz TV, host Larry Kortkamp interviews Corey Kirkendoll, with 5K Technical Services. Larry points out that Corey is an MSP.
Corey explains that MSP stands for Managed Service Provider, which means that his company provides everything needed for full IT infrastructure. This includes keeping everything running, from the phones to technological security and everything that is technology based. As Larry states, businesses need a professional to help with technology rather than trying to do it themselves in order to save money. 5K Technical Services helps businesses not compromise on their technology efforts due to budget constraints. They provide a quality service for a reasonable rate.
Building relationships with customers is of utmost importance. He says that by understanding where the client wants to go with their business and getting to know the employees, they develop a partnership with them. This allows 5K Technical Services to understand the client’s system and be proactive about handling IT maintenance. One way they partner with their clients is by doing a quarterly virtual CIO meeting to discuss the upcoming needs of the company’s IT infrastructure such as patches, user training, moving assistance, etc. This is the large difference between management of a business’s IT needs and someone who does point-in-time fixes and only comes in to troubleshoot an IT issue.
Have a comprehensive plan for onboarding clients’ new employees, including phone, computer, and email address set up. The same concept applies when an employee leaves the organization, which is offboarding. They also want to make sure that the clients’ employees are properly trained and that the business is properly protected.
From a cyber security standpoint, Corey says they make sure they have a business continuity plan in place and have proper security access protocols. They also implement a simple password policy: create a simple phrase and change out a few of the characters. This helps the user remember the password while also creating smart passwords. Corey says that nothing is 100%, but putting these things in place is risk averse. He ensures that security is their number one thing.
Corey can be reached www.5ktech.com or by phone at 469-656-3159.
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