When one thinks about healthcare quality, technical issues come to mind. Was the right treatment given? What percentage of patients developed a complication from the procedure? But that is not the entire story, according to Dr. Maren Batalden, the Chief Quality Officer at the Cambridge Health Alliance. If we really care about advancing health, it is the clinician-patient relationship that may matter the most. In today's episode, Dr. Batalden explains how patients and their clinicians co-produce high quality healthcare.

Dr. Batalden's co-authored paper on Coproduction of healthcare service is available here:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4941163/