This KPI Cafe brings a sort of legacy guest to the podcast. Robert Sneed of Power Ford — brother of previous guest Matt Sneed — joins host Dane Saville to discuss the three "Ps" that drive his dealership's success: people, process, and product. Throughout the episode, you'll hear a perspective that truly embraces the new (and growing) outlook on culture through varied lenses across the dealership's operations.
Robert shares insights on his approach to promotions, establishing and maintaining processes, how to view the idea of "product," conjectures on the future of automotive, and so much more. It's time to, once again, challenge your status quo as a leader — or future leader — to see what you might be able to do that elevates your dealership as a great place to work.
Here's what you can expect:
2:00 Robert's Origin Story
3:36 How Power Ford Operates Differently Today than 1 Year Ago
Thoughts, Actions, Engagements
4:48 Challenges for Dealers in 2021
Inventory Levels
Lean'n'Mean Challenge
Marketing
Online Shopping Impact Brick-and-Mortar
10:33 Your People
Right People, Right Position, Right Time
Defining Objectives/Goals
Transitions and Timing
Defining Leadership (Role and Mindset)
Self-Reflection / Accountability
18:30 The Concept of Process
Consistency
Saying versus Receiving
Mission Statement Woven Throughout
The Process of Process
Red Book: Documenting Process
Football Analogy
Cadence of Trainings/Meetings
31:28 Unique Approach to "Product"
How Power Ford Differentiates Itself
Importance of "Feeling"
Ownership Journey
Dealership-Level Brand Connection
40:22 Let's Play Pittsburghese!