A new global survey of 2,000 IT leaders and employees by Mitel and Vanson Bourne reveals a striking disconnect – 93 percent of IT leaders consider communication tools critical to daily operations, yet only 34 percent of workers say those tools are highly effective.

In this video, UC Today's Christopher Carey sits down with Eric Hanson, CMO at Mitel, to unpack the findings of the State of Workforce Communication report – exploring why tool overload is driving shadow IT and shadow AI, why voice remains the most trusted channel in critical moments, and what organisations need to do to close the experience gap.