MASTers Of Travel #36 - Arts & Leisure

This episode features an insightful interview with Diana Harris, Managing Director and Partner of Arts and Leisure USA, a luxury travel company specializing in bespoke, high-end travel experiences primarily across Europe but also extending to other global destinations. Diana shares the company’s origins, values, and how they meticulously craft personalized travel itineraries through a hands-on, collaborative approach with travel advisors. Arts and Leisure prides itself on blending “arts” — encompassing diverse passions such as culinary arts, archaeology, and photography — with “leisure,” emphasizing relaxation and enjoyment of the moment rather than rushed sightseeing. The company’s travel designers work closely with advisors and clients to tailor trips that reflect individual interests and needs. Their robust network of trusted partners, including hotels, land operators, and service providers, is carefully vetted to ensure quality, safety, and consistent luxury service.

Diana also highlights the extensive resources Arts and Leisure offers travel advisors, including inspirational itineraries and direct consultations, ensuring confidence and expertise even in unfamiliar destinations. The company offers a broad array of services such as private transfers, shore excursions, villa rentals, luxury yachts, private jets, and specialized tours, including accommodations for travelers with disabilities and personalized experiences for the LGBTQ community. Furthermore, Arts and Leisure provides exclusive amenities through their ANL Collection, enhancing client experiences with added-value perks like early check-in, complimentary dinners, or unique local treats.

The company’s proactive customer service is exemplified by their 24/7 emergency support and a dedicated customer resolution department that swiftly addresses any issues to avoid disruptions during trips. Diana shares captivating examples of highly specialized trips they have arranged, such as a client’s dream to tour pen factories across Europe, a historical costume experience in Paris, opera-themed journeys, and customized tours for collectors and enthusiasts. Arts and Leisure’s portfolio has expanded beyond Europe to include the Caribbean, Mexico, North and Central America, Australia, New Zealand, and Fiji, offering comprehensive luxury travel options worldwide. Throughout the interview, the emphasis remains on personalized service, attention to detail, and creating unforgettable, meaningful travel experiences that go beyond the ordinary.