in Episode 8, Dr. Lang interviews Louie Gravance about the superpower of service. Louie, through his decades of experience and high energy, shares insights on the power of service for both others and self.
Some key concepts discussed:
*People today do not want to be a costar in a "brand" show, they want to work to be a co-star in their show."
"In the future the best organizations will be partners in the self-publishing of their employees, patients, and partners. We now have an avatar in the family and preserving the image of the avatar is a skill we all have to learn."
*The four essentials of a service culture are: story, language, recognition, and behavior.
Language becomes lexicon and lexicon becomes legacy.
*The power of consistency.
*Celebrate one's ignorance, you cannot get a ship in the bottle until it is empty."
*Humility is the pixie dust that allows all the other strengths to be elevated and work."
"The wand learns from the wizard, and the wizard learns from the wand--applies to service in your organization too!"
*In an organization it is not about what you are doing, it is about what you are being.
*Excellence seeks and finds other excellent through the law of attraction.
*Look at your service moment as if it was one frame of a movie.
*Think about what you wear to work as your costume because it communicates to people around you that we are not in a perpetual state of weekend, especially when working from home.
*Always dress like something great could happen at any time.
*Your customers will find what they are looking for. With high expectations, the customers will do have of the work.
*Service is like martial arts--sometimes the most powerful move you can make is to do nothing.
Louie's book: Service is a Superpower: Lessons Learned in a Magic Kingdom
Twitter: @LouieGravance
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