James Gill, CEO at GoSquared

We are delighted to invite James Gill, CEO of GoSquared, a growth platform for converting website visitors into customers, to the 5th episode of zsah SaaS Leadership Stories. Wondering how James started GoSquared when he was still a kid preparing for his GCSE exam? Let’s look at James’ top 3 tips:

• Don’t just look at numbers - it’s crucial to listen to and learn from your customers’ feedbacks
• Be crystal clear on the ownership and responsibility - make your employees feel like they’re the CEO of their own part of the business
• Hire for proactiveness - someone who doesn’t wait to be told what to do at work

Listen to our episode now to learn from James’ secrets to running a sustainable and dynamic SaaS business.