We are glad to invite Tim Dunn, CEO and Founder at eSpyder, to join the 9th episode of SaaS Leadership Stories to share his thoughts around how a “customer first” mindset could be one of the keys leading to success.
Top 3 tips from Tim:
- Proactively engage with your customers. Ensuring your clients derive value from your offering is critical to the health of your key metrics such as ARR, retention and spend per customer.
- Have a clear aspiration for the company culture and ethos. Always hire individuals that fit your company culture without compromise.
- Don’t be afraid to hire people that are more talented than you and create a safe environment where it’s okay to make mistakes - as long as you learn to address them as a team.
Click the play button now and enjoy the show!