zsah SaaS Leadership Stories
From zero to money, we unveil the trials and successes saas business founders have faced when starting their own businesses. Stay tuned to learn from the ideas that can inspire and change you. Enjoyed the show? Don’t forget to subscribe so you won’t miss our new episodes. If you’re interested in learning more about zsah’s managed technology services, come visit us at zsah.net.
zsah SaaS Leadership Stories
Tim Dunn, CEO and Founder at eSpyder Ltd
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zsah Managed Technology Services
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Season 1
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Episode 9
We are glad to invite Tim Dunn, CEO and Founder at eSpyder, to join the 9th episode of SaaS Leadership Stories to share his thoughts around how a “customer first” mindset could be one of the keys leading to success.
Top 3 tips from Tim:
- Proactively engage with your customers. Ensuring your clients derive value from your offering is critical to the health of your key metrics such as ARR, retention and spend per customer.
- Have a clear aspiration for the company culture and ethos. Always hire individuals that fit your company culture without compromise.
- Don’t be afraid to hire people that are more talented than you and create a safe environment where it’s okay to make mistakes - as long as you learn to address them as a team.
Click the play button now and enjoy the show!