{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":2.705,"body":"I didn't want the listeners to feel"},{"startTime":0.0,"endTime":2.705,"body":"like we scripted this whole thing."},{"startTime":2.705,"endTime":4.415,"body":"I want make this feel real and wrong."},{"startTime":4.415,"endTime":9.15,"body":"I don't have prepared, I have my notes,"},{"startTime":4.415,"endTime":9.15,"body":"I got my notebook, but I don't have"},{"startTime":9.15,"endTime":10.56,"body":"it like, scripted in front of me."},{"startTime":10.56,"endTime":11.52,"body":"I have an agenda."},{"startTime":11.52,"endTime":16.35,"body":"I want to hit all these items because,  I"},{"startTime":11.52,"endTime":16.35,"body":"think it would hit little bit differently"},{"startTime":16.35,"endTime":21.3,"body":"if to a listener, if you were just"},{"startTime":16.35,"endTime":21.3,"body":"listening to us just chit chat and banter"},{"startTime":21.3,"endTime":24.12,"body":"and rant and going down huge rabbit holes."},{"startTime":24.42,"endTime":25.259,"body":"about the goal."},{"startTime":25.559,"endTime":28.04,"body":"But we will try to keep"},{"startTime":25.559,"endTime":28.04,"body":"some amount of time."},{"startTime":28.123,"endTime":31.703,"body":"So the goal for today is to"},{"startTime":28.123,"endTime":31.703,"body":"get to 19 . Tipping Point"},{"startTime":32.003,"endTime":33.443,"body":"Chapter 15 is a tipping point."},{"startTime":33.443,"endTime":34.613,"body":"It's the Herbie Hike."},{"startTime":34.913,"endTime":37.813,"body":"And I want to just back up a"},{"startTime":34.913,"endTime":37.813,"body":"little bit because we hit it."},{"startTime":37.873,"endTime":41.773,"body":"I think like we hit it and we took it"},{"startTime":37.873,"endTime":41.773,"body":"to a level where I don't know if I've."},{"startTime":42.073,"endTime":47.683,"body":"Heard or read in forums or"},{"startTime":42.073,"endTime":47.683,"body":"whatever about the goal that"},{"startTime":47.833,"endTime":50.743,"body":"Alex had to swallow some ego."},{"startTime":51.203,"endTime":52.073,"body":"So did Herbie."},{"startTime":52.273,"endTime":55.153,"body":"And oftentimes that's"},{"startTime":52.273,"endTime":55.153,"body":"the hardest thing to do."},{"startTime":55.453,"endTime":59.353,"body":"Both if you're in a position of"},{"startTime":55.453,"endTime":59.353,"body":"leadership, you have to admit that your"},{"startTime":59.358,"endTime":64.303,"body":"way is not working, even working like,"},{"startTime":59.358,"endTime":64.303,"body":"and whatever you are trying to do,"},{"startTime":64.453,"endTime":68.263,"body":"whatever you try to do will be wrong"},{"startTime":64.453,"endTime":68.263,"body":"because all of your assumptions are wrong."},{"startTime":68.343,"endTime":69.813,"body":"Oh yeah."},{"startTime":69.813,"endTime":74.463,"body":"Thomas and I are back at it again with"},{"startTime":69.813,"endTime":74.463,"body":"collab session number four, and it's"},{"startTime":74.743,"endTime":76.353,"body":"kind of like our really good friend, Mr."},{"startTime":76.353,"endTime":79.589,"body":"Davis Hambrick said,  the"},{"startTime":76.353,"endTime":79.589,"body":"entire conversation is."},{"startTime":80.124,"endTime":85.514,"body":"Framed around the, the goal, and then we"},{"startTime":80.124,"endTime":85.514,"body":"just kind of keep veering off and getting"},{"startTime":85.514,"endTime":91.424,"body":"into deeper subjects, like super deep,"},{"startTime":85.514,"endTime":91.424,"body":"highly intellectual subjects like booger,"},{"startTime":91.424,"endTime":95.839,"body":"flicking, I know it sounds goofy, but"},{"startTime":91.424,"endTime":95.839,"body":"there is a serious tone to the whole idea."},{"startTime":95.844,"endTime":97.519,"body":"You're gonna have to"},{"startTime":95.844,"endTime":97.519,"body":"listen to catch that one."},{"startTime":97.756,"endTime":103.606,"body":"we also jump into constraint management"},{"startTime":97.756,"endTime":103.606,"body":"and Thomas shares some really simple"},{"startTime":103.611,"endTime":108.646,"body":"but important techniques to like, make"},{"startTime":103.611,"endTime":108.646,"body":"sure they get handled and and removed"},{"startTime":109.006,"endTime":111.256,"body":"before they impact the flow of work."},{"startTime":111.607,"endTime":119.017,"body":"He also brings up like a list of ambush"},{"startTime":111.607,"endTime":119.017,"body":"techniques that, I'm gonna say weak"},{"startTime":119.017,"endTime":126.427,"body":"managers, which I used to be and still am"},{"startTime":119.017,"endTime":126.427,"body":"sometimes tend to deploy on their people."},{"startTime":127.132,"endTime":133.702,"body":"With like a cheat code list of how to"},{"startTime":127.132,"endTime":133.702,"body":"respond when you're being ambushed by"},{"startTime":133.702,"endTime":137.692,"body":"your manager or those managers that"},{"startTime":133.702,"endTime":137.692,"body":"deploy those types of techniques."},{"startTime":137.697,"endTime":140.892,"body":"So it's actually another one of those"},{"startTime":137.697,"endTime":140.892,"body":"where you should get your notepad out"},{"startTime":141.122,"endTime":145.922,"body":"and maybe make some mental notes or"},{"startTime":141.122,"endTime":145.922,"body":"write 'em down, um, because he's dropping"},{"startTime":145.922,"endTime":149.432,"body":"knowledge, man, that dude's got it"},{"startTime":145.922,"endTime":149.432,"body":"going on and it's like a little scary"},{"startTime":149.432,"endTime":151.142,"body":"because we're getting close to the end."},{"startTime":151.243,"endTime":154.903,"body":"Meaning there's two or three more"},{"startTime":151.243,"endTime":154.903,"body":"episodes to come if I can ever"},{"startTime":154.903,"endTime":156.935,"body":"like buckle down and get it done."},{"startTime":157.016,"endTime":162.806,"body":"And because I've, I have become the"},{"startTime":157.016,"endTime":162.806,"body":"bottleneck on releasing these collab"},{"startTime":162.926,"endTime":166.346,"body":"sessions and with the help of the patrons."},{"startTime":166.616,"endTime":167.786,"body":"Thank you all patrons for."},{"startTime":168.386,"endTime":170.906,"body":"Been with us and sticking"},{"startTime":168.386,"endTime":170.906,"body":"with us for so long."},{"startTime":171.236,"endTime":174.013,"body":"we have added, a team member."},{"startTime":174.313,"endTime":177.818,"body":"Miss Arely who I don't know if"},{"startTime":174.313,"endTime":177.818,"body":"y'all noticed, if you haven't gone"},{"startTime":177.818,"endTime":179.198,"body":"to the learnings and missteps."},{"startTime":179.288,"endTime":183.728,"body":"TikTok, you'll see I've been"},{"startTime":179.288,"endTime":183.728,"body":"pushing out tons of content and"},{"startTime":183.733,"endTime":185.168,"body":"that's because she's been helping."},{"startTime":185.828,"endTime":188.528,"body":"Chop up the clips, like she's"},{"startTime":185.828,"endTime":188.528,"body":"making the total selection."},{"startTime":188.528,"endTime":190.358,"body":"So that's taken some work."},{"startTime":190.688,"endTime":193.748,"body":"And we just ran an experiment"},{"startTime":190.688,"endTime":193.748,"body":"with this episode where she"},{"startTime":193.748,"endTime":199.078,"body":"did all of the editing and I am"},{"startTime":193.748,"endTime":199.078,"body":"extremely pleased with the product."},{"startTime":200.098,"endTime":204.478,"body":"And again, the funds that people"},{"startTime":200.098,"endTime":204.478,"body":"contribute to the Patreon account through"},{"startTime":204.478,"endTime":207.358,"body":"the website help pay for stuff like this."},{"startTime":207.358,"endTime":212.194,"body":"And also, December's upon us, so we'll"},{"startTime":207.358,"endTime":212.194,"body":"be making a distribution to Skilled"},{"startTime":212.194,"endTime":217.441,"body":"Trades Alliance for 80% of what we've"},{"startTime":212.194,"endTime":217.441,"body":"gotten from, from y'all's contribution."},{"startTime":217.446,"endTime":221.191,"body":"So appreciate y'all very much and"},{"startTime":217.446,"endTime":221.191,"body":"also wanna give y'all a little teaser."},{"startTime":221.364,"endTime":223.404,"body":"It's the day after Thanksgiving."},{"startTime":223.888,"endTime":229.738,"body":"I have on my board to release the"},{"startTime":223.888,"endTime":229.738,"body":"Lean and Love Reflection Journal."},{"startTime":229.738,"endTime":231.658,"body":"So it's gonna be like a 30 day journal."},{"startTime":231.94,"endTime":233.83,"body":"I, of course I've got some work to do it."},{"startTime":234.22,"endTime":238.21,"body":"The famous lady, Jennifer Lacy,"},{"startTime":234.22,"endTime":238.21,"body":"has already produced a fabulous"},{"startTime":238.215,"endTime":241.48,"body":"piece of art doodle art that's"},{"startTime":238.215,"endTime":241.48,"body":"going to be on the cover."},{"startTime":241.78,"endTime":245.08,"body":"But keep an eye out cuz that's"},{"startTime":241.78,"endTime":245.08,"body":"coming out in December, just in"},{"startTime":245.08,"endTime":248.05,"body":"time for all the Christmas gifts."},{"startTime":248.39,"endTime":251.67,"body":"Back to the conversation on the Goal"},{"startTime":256.218,"endTime":259.619,"body":"They're not based on anything"},{"startTime":256.218,"endTime":259.619,"body":"scientific or fact that are"},{"startTime":259.624,"endTime":261.179,"body":"based upon your own emotions."},{"startTime":261.209,"endTime":261.899,"body":"In that moment."},{"startTime":262.349,"endTime":266.039,"body":"In that moment, when you go 10 minutes"},{"startTime":262.349,"endTime":266.039,"body":"later and you look back, it'll be"},{"startTime":266.039,"endTime":267.449,"body":"crisp, clear, but it doesn't matter."},{"startTime":267.449,"endTime":270.749,"body":"Cause that's 10 minutes later and"},{"startTime":267.449,"endTime":270.749,"body":"you have a whole brand new situation."},{"startTime":271.199,"endTime":274.124,"body":"So when we were gonna"},{"startTime":271.199,"endTime":274.124,"body":"talk about bottlenecks"},{"startTime":274.274,"endTime":278.534,"body":"Bottlenecks are not necessarily"},{"startTime":274.274,"endTime":278.534,"body":"bad, nor are they necessarily good."},{"startTime":278.624,"endTime":279.824,"body":"They just are."},{"startTime":280.004,"endTime":281.264,"body":"They're just state."},{"startTime":281.464,"endTime":286.414,"body":"And once you accept that you have"},{"startTime":281.464,"endTime":286.414,"body":"bottlenecks, you can start to exploit"},{"startTime":286.414,"endTime":291.124,"body":"them . And you see that here in this"},{"startTime":286.414,"endTime":291.124,"body":"example in chapter 15 with Herbie."},{"startTime":291.424,"endTime":291.964,"body":"Slow."},{"startTime":292.144,"endTime":294.784,"body":"He's overloaded and he is getting tired."},{"startTime":295.084,"endTime":299.014,"body":"So whatever Herbie tries to do by"},{"startTime":295.084,"endTime":299.014,"body":"himself just makes it completely"},{"startTime":299.014,"endTime":301.114,"body":"worse and it slows everybody down."},{"startTime":301.414,"endTime":305.374,"body":"And oftentimes what we try to do"},{"startTime":301.414,"endTime":305.374,"body":"in construction is if we find the"},{"startTime":305.374,"endTime":309.004,"body":"slowest trade, I guess you've been"},{"startTime":305.374,"endTime":309.004,"body":"in general contractor long enough."},{"startTime":309.004,"endTime":313.624,"body":"What's the almost like knee jerk"},{"startTime":309.004,"endTime":313.624,"body":"reaction once you find someone that's"},{"startTime":313.624,"endTime":316.714,"body":"working slower than agreed upon,"},{"startTime":316.864,"endTime":317.674,"body":"Double 'em up."},{"startTime":317.734,"endTime":317.944,"body":"Right?"},{"startTime":317.944,"endTime":319.174,"body":"Like they need more manpower."},{"startTime":319.179,"endTime":320.404,"body":"They need more material."},{"startTime":320.409,"endTime":321.814,"body":"Gonna supplement labor."},{"startTime":321.814,"endTime":323.224,"body":"You gotta work overtime."},{"startTime":323.644,"endTime":324.694,"body":"I gonna punish them."},{"startTime":325.094,"endTime":331.994,"body":"I've written in my day letters  nasty"},{"startTime":325.094,"endTime":331.994,"body":"letters with certified and signatures"},{"startTime":331.994,"endTime":334.124,"body":"and made sure they were delivered."},{"startTime":334.124,"endTime":338.884,"body":"Like, there's legal ramifications for"},{"startTime":334.124,"endTime":338.884,"body":"doing this and we have to do that, right?"},{"startTime":339.074,"endTime":342.974,"body":"This is just the world's like neither"},{"startTime":339.074,"endTime":342.974,"body":"delay letters are neither good nor bad."},{"startTime":342.979,"endTime":343.934,"body":"They just are."},{"startTime":343.964,"endTime":345.309,"body":"They're part of the system, right?"},{"startTime":345.609,"endTime":348.719,"body":". But we shouldn't weaponize"},{"startTime":345.609,"endTime":348.719,"body":"them as a first tech."},{"startTime":349.109,"endTime":352.829,"body":"That should be the, when  every other"},{"startTime":349.109,"endTime":352.829,"body":"thing that we've decided has failed,"},{"startTime":352.834,"endTime":355.119,"body":"including third party arbitration."},{"startTime":355.419,"endTime":361.419,"body":"Like we get a third party, then we"},{"startTime":355.419,"endTime":361.419,"body":"take steps to Supplement labor and"},{"startTime":361.419,"endTime":366.009,"body":"there's other production laws that will"},{"startTime":361.419,"endTime":366.009,"body":"teach you that, that won't even help."},{"startTime":366.489,"endTime":367.269,"body":"That's the worst."},{"startTime":367.269,"endTime":368.069,"body":"Make it worse."},{"startTime":368.479,"endTime":369.149,"body":"Doesn't"},{"startTime":369.149,"endTime":369.759,"body":"make it worse."},{"startTime":370.029,"endTime":371.269,"body":"Well, you know what's interesting?"},{"startTime":371.689,"endTime":375.889,"body":"I understand the value of the"},{"startTime":371.689,"endTime":375.889,"body":"letters and the contract language"},{"startTime":375.889,"endTime":379.129,"body":"and the different gateways that"},{"startTime":375.889,"endTime":379.129,"body":"you go through to, you know protect"},{"startTime":379.129,"endTime":380.899,"body":"yourself against liability or risk."},{"startTime":381.199,"endTime":385.489,"body":"What confuses me or what I'd rather,"},{"startTime":381.199,"endTime":385.489,"body":"what I've always found entertaining"},{"startTime":385.789,"endTime":392.089,"body":"is when me as a trade uses the same"},{"startTime":385.789,"endTime":392.089,"body":"system and all of a sudden I'm not a"},{"startTime":392.089,"endTime":397.069,"body":"trade partner because I'm submitting"},{"startTime":392.089,"endTime":397.069,"body":"letters, I'm using language like delay,"},{"startTime":397.369,"endTime":399.679,"body":"and people get super, super defensive."},{"startTime":399.684,"endTime":399.979,"body":"All this."},{"startTime":399.984,"endTime":400.849,"body":"It's like, well wait a minute."},{"startTime":401.149,"endTime":403.719,"body":"Last time you did this to me,"},{"startTime":401.149,"endTime":403.719,"body":"you said it was just business."},{"startTime":403.724,"endTime":404.869,"body":"Like it's not a big deal."},{"startTime":405.449,"endTime":407.399,"body":"what happened to just business?"},{"startTime":407.609,"endTime":410.309,"body":"This is just part of the"},{"startTime":407.609,"endTime":410.309,"body":"system, the part of the process."},{"startTime":410.459,"endTime":411.594,"body":"But I understand, right?"},{"startTime":411.594,"endTime":417.084,"body":"Like it gets people, you read the"},{"startTime":411.594,"endTime":417.084,"body":"language and it's intimidating language"},{"startTime":417.084,"endTime":419.214,"body":"and I It's intimidating by design."},{"startTime":419.674,"endTime":419.944,"body":"Yeah."},{"startTime":420.124,"endTime":424.374,"body":"Like our long form contract that if"},{"startTime":420.124,"endTime":424.374,"body":"you want to work with the company"},{"startTime":424.379,"endTime":426.074,"body":"I work for it's pretty scary."},{"startTime":426.274,"endTime":427.054,"body":"There's a lot of risk."},{"startTime":427.054,"endTime":427.684,"body":"She there."},{"startTime":427.684,"endTime":429.724,"body":"And oftentimes my thing is, Okay."},{"startTime":429.724,"endTime":430.204,"body":"Sign that."},{"startTime":430.204,"endTime":430.924,"body":"Throw that in the folder."},{"startTime":430.924,"endTime":432.754,"body":"Never even look at that again."},{"startTime":433.234,"endTime":437.774,"body":"The only people that have to look at"},{"startTime":433.234,"endTime":437.774,"body":"that besides the little scope portion,"},{"startTime":438.074,"endTime":441.494,"body":"are none of us, none of us need to even"},{"startTime":438.074,"endTime":441.494,"body":"look about that because those will be"},{"startTime":441.494,"endTime":448.854,"body":"people who are $450 an hour and they wear"},{"startTime":441.494,"endTime":448.854,"body":"suits and fancy shoes at the job site"},{"startTime":448.859,"endTime":450.864,"body":"and not understand why that's a bad idea."},{"startTime":451.164,"endTime":453.474,"body":", they're not one of us"},{"startTime":451.164,"endTime":453.474,"body":"and they're great people."},{"startTime":453.479,"endTime":454.734,"body":"And we need attorneys."},{"startTime":454.784,"endTime":458.924,"body":"People in the justice, but not"},{"startTime":454.784,"endTime":458.924,"body":"when we're trying to settle a"},{"startTime":458.929,"endTime":461.884,"body":"production issue on a job site."},{"startTime":461.884,"endTime":462.934,"body":"Let's be real here."},{"startTime":463.134,"endTime":465.084,"body":"So back to the book."},{"startTime":465.564,"endTime":468.799,"body":"I just wanted to say that thank"},{"startTime":465.564,"endTime":468.799,"body":"you for showing some vulnerability"},{"startTime":468.799,"endTime":472.809,"body":"because we were talking about being"},{"startTime":468.799,"endTime":472.809,"body":"men and the beam courageous and"},{"startTime":472.814,"endTime":474.879,"body":"strong and independent and assertive."},{"startTime":475.039,"endTime":480.319,"body":"Those are known, studied"},{"startTime":475.039,"endTime":480.319,"body":"psychology of being masculine."},{"startTime":480.709,"endTime":488.449,"body":"And Alex Rogo finally starts to become"},{"startTime":480.709,"endTime":488.449,"body":"a leader at this moment on this hike."},{"startTime":488.649,"endTime":494.059,"body":"What he does, he says, He doesn't accept"},{"startTime":488.649,"endTime":494.059,"body":"that Herbie doesn't want to open his"},{"startTime":494.059,"endTime":497.964,"body":"rucksack and remove all this heavy stuff"},{"startTime":494.059,"endTime":497.964,"body":"that's burdening him down., but he's"},{"startTime":497.964,"endTime":501.664,"body":"like, Nope, Herbie it's too bad you"},{"startTime":497.964,"endTime":501.664,"body":"have to for the better of this group."},{"startTime":501.974,"endTime":506.034,"body":"and everybody here, you have"},{"startTime":501.974,"endTime":506.034,"body":"to pick up the slack so we all"},{"startTime":506.034,"endTime":507.834,"body":"can move forward as a team."},{"startTime":507.984,"endTime":510.174,"body":"That's so important at that moment."},{"startTime":510.174,"endTime":511.704,"body":"And they're very small moments."},{"startTime":511.764,"endTime":513.564,"body":"And you would think,"},{"startTime":511.764,"endTime":513.564,"body":"Oh, what's the big deal?"},{"startTime":513.564,"endTime":516.564,"body":"It's like this group of"},{"startTime":513.564,"endTime":516.564,"body":"children doing a hike."},{"startTime":516.714,"endTime":523.104,"body":"This was his tipping point to start"},{"startTime":516.714,"endTime":523.104,"body":"to change the way his mindset worked"},{"startTime":523.224,"endTime":525.624,"body":"when dealing with delays at work."},{"startTime":525.774,"endTime":530.484,"body":"He swallows his pride and says,"},{"startTime":525.774,"endTime":530.484,"body":"Herbi, I was wrong this entire time."},{"startTime":530.724,"endTime":535.374,"body":"We just proved it by doing this"},{"startTime":530.724,"endTime":535.374,"body":"silly simulation that we gotta"},{"startTime":535.379,"endTime":538.734,"body":"find a bottleneck and you're the"},{"startTime":535.379,"endTime":538.734,"body":"bottleneck and you have to admit that."},{"startTime":538.894,"endTime":544.894,"body":"So you have to admit that Herbie is the"},{"startTime":538.894,"endTime":544.894,"body":"slowest, but also understand that herbie's"},{"startTime":545.144,"endTime":547.504,"body":"a crucial part of the troops goal."},{"startTime":547.694,"endTime":547.994,"body":"Right."},{"startTime":548.084,"endTime":549.444,"body":"Like you have to accept both."},{"startTime":549.594,"endTime":553.014,"body":"When we accept both, we can"},{"startTime":549.594,"endTime":553.014,"body":"accept the current condition."},{"startTime":553.104,"endTime":554.484,"body":"Like you can literally see."},{"startTime":554.634,"endTime":559.069,"body":"And there's a lot of bias and I'm full of"},{"startTime":554.634,"endTime":559.069,"body":"it, but I have trouble when I'm in that"},{"startTime":559.069,"endTime":563.959,"body":"moment, if I'm so like stubborn and stuck"},{"startTime":559.069,"endTime":563.959,"body":"in my ways, I literally can't see things,"},{"startTime":563.959,"endTime":565.369,"body":"even if it's right in front of my face."},{"startTime":565.419,"endTime":570.184,"body":"But I didn't notice where the"},{"startTime":565.419,"endTime":570.184,"body":"bottleneck until I finally accepted it."},{"startTime":570.484,"endTime":570.784,"body":"Yeah."},{"startTime":571.144,"endTime":575.104,"body":"And once you accept it, then it's"},{"startTime":571.144,"endTime":575.104,"body":"like, Oh my god, I can see it."},{"startTime":575.174,"endTime":577.474,"body":"And then it grows and"},{"startTime":575.174,"endTime":577.474,"body":"it builds upon itself."},{"startTime":577.774,"endTime":581.614,"body":"And then Alex, the leader, he puts herbi"},{"startTime":577.774,"endTime":581.614,"body":"in the front along and makes a statement."},{"startTime":581.914,"endTime":583.624,"body":"The idea is to get there together."},{"startTime":583.824,"endTime":585.084,"body":"Not a bunch of individuals."},{"startTime":585.084,"endTime":588.894,"body":"We're a team and a team doesn't arrive"},{"startTime":585.084,"endTime":588.894,"body":"at camp until all of us arrive at camp."},{"startTime":588.894,"endTime":592.494,"body":"So anyways, we'll go back to the"},{"startTime":588.894,"endTime":592.494,"body":"book and they get to the campground"},{"startTime":592.494,"endTime":593.724,"body":"late and they're setting up the dark."},{"startTime":594.094,"endTime":597.454,"body":"It presents an increasingly"},{"startTime":594.094,"endTime":597.454,"body":"dangerous situation."},{"startTime":597.754,"endTime":602.929,"body":"So not only are they in a psychological"},{"startTime":597.754,"endTime":602.929,"body":"battle with themselves about like"},{"startTime":602.959,"endTime":605.359,"body":"egos they're also in actual danger."},{"startTime":605.519,"endTime":608.969,"body":"So he asks open and honest questions."},{"startTime":608.974,"endTime":611.279,"body":"He goes, Hey Herby, what"},{"startTime":608.974,"endTime":611.279,"body":"do you got in your pack?"},{"startTime":611.579,"endTime":612.899,"body":"What you got, man?"},{"startTime":613.049,"endTime":617.749,"body":"Six pack of soda spaghetti candy bars,"},{"startTime":613.049,"endTime":617.749,"body":"Jarrow pickles, multiple cans of tuna"},{"startTime":617.949,"endTime":623.229,"body":"fish, a raincoat, rubber boots, bag"},{"startTime":617.949,"endTime":623.229,"body":"of 10 pins steaks, large iron skillet,"},{"startTime":623.259,"endTime":624.699,"body":"and a collapsible steel shovel."},{"startTime":624.699,"endTime":625.599,"body":"This guy was ready."},{"startTime":625.989,"endTime":626.379,"body":"He's ready."},{"startTime":626.379,"endTime":629.724,"body":"He was ready to be entrenched"},{"startTime":626.379,"endTime":629.724,"body":"and Herby resists the help."},{"startTime":629.724,"endTime":630.714,"body":"He says, I can carry."},{"startTime":631.014,"endTime":635.634,"body":"And three, make a plan once"},{"startTime":631.014,"endTime":635.634,"body":"you've accepted it, right?"},{"startTime":636.124,"endTime":640.684,"body":"You have to make a plan and it says,"},{"startTime":636.124,"endTime":640.684,"body":"make a plan to help Herbie go faster."},{"startTime":640.684,"endTime":644.374,"body":"And Alex says, If we take some of the"},{"startTime":640.684,"endTime":644.374,"body":"load off you, you'll be able to do a"},{"startTime":644.374,"endTime":645.904,"body":"better job at the front of the line."},{"startTime":646.204,"endTime":649.274,"body":"Herby finally seems to understand."},{"startTime":649.574,"endTime":650.864,"body":"And then three, take action."},{"startTime":651.024,"endTime":654.354,"body":"The kids, they split up the carrying"},{"startTime":651.024,"endTime":654.354,"body":"load and it's like, no factor."},{"startTime":654.354,"endTime":655.434,"body":"We got you Herbie."},{"startTime":655.794,"endTime":656.334,"body":"We got you."},{"startTime":656.339,"endTime":658.404,"body":"Cuz they understand the situation too."},{"startTime":658.704,"endTime":660.774,"body":"And they remove the stuff in his bag."},{"startTime":660.774,"endTime":662.754,"body":"They split the stuff up, they"},{"startTime":660.774,"endTime":662.754,"body":"share the load, and then they"},{"startTime":662.754,"endTime":664.974,"body":"get it back going down the trail."},{"startTime":665.214,"endTime":666.474,"body":"Suddenly they go faster."},{"startTime":666.674,"endTime":671.174,"body":"And the lesson we learned there, the"},{"startTime":666.674,"endTime":671.174,"body":"slowest operation in terms of theory of"},{"startTime":671.174,"endTime":676.544,"body":"constraints, that is the lesson here, is"},{"startTime":671.174,"endTime":676.544,"body":"the slowest operation is the constraint."},{"startTime":676.934,"endTime":680.174,"body":"Cause if we have dependent events,"},{"startTime":676.934,"endTime":680.174,"body":"you don't have to look far, you"},{"startTime":680.179,"endTime":681.764,"body":"just have to look for the slowest."},{"startTime":682.314,"endTime":685.314,"body":"And whoever's the slowest"},{"startTime":682.314,"endTime":685.314,"body":"that's the constraint."},{"startTime":685.704,"endTime":686.754,"body":"And if the constraint."},{"startTime":687.054,"endTime":689.014,"body":"Is stop the line."},{"startTime":689.074,"endTime":690.214,"body":"That's the worst kind."},{"startTime":690.664,"endTime":694.894,"body":"If it's not sloppy the line, but it's"},{"startTime":690.664,"endTime":694.894,"body":"slowing it down, slowing it more than"},{"startTime":694.894,"endTime":699.014,"body":"the demand that you want it to be like,"},{"startTime":694.894,"endTime":699.014,"body":"Hey, we need to get to the end we got a"},{"startTime":699.044,"endTime":702.134,"body":"production rate, we got meet, we don't"},{"startTime":699.044,"endTime":702.134,"body":"get there, We're gonna be in the dark."},{"startTime":702.134,"endTime":703.394,"body":"And that's dangerous,"},{"startTime":702.134,"endTime":703.394,"body":"but I'm gonna do this."},{"startTime":703.544,"endTime":704.024,"body":"So Dr."},{"startTime":704.024,"endTime":707.874,"body":"Gold in the hike, he teaches"},{"startTime":704.024,"endTime":707.874,"body":"dependent events and statistical"},{"startTime":707.874,"endTime":712.734,"body":"fluctuations because all of the"},{"startTime":707.874,"endTime":712.734,"body":"events depend on the constraint."},{"startTime":712.884,"endTime":715.159,"body":"Everything is dependent"},{"startTime":712.884,"endTime":715.159,"body":"upon the constraint."},{"startTime":715.279,"endTime":718.589,"body":"Herbie doesn't make it, but"},{"startTime":715.279,"endTime":718.589,"body":"we don't meet the goal, right?"},{"startTime":718.889,"endTime":723.839,"body":"So each event has an expected value, but"},{"startTime":718.889,"endTime":723.839,"body":"all of those expected values fluctuate"},{"startTime":724.139,"endTime":726.749,"body":"because of slight variations, right?"},{"startTime":726.749,"endTime":731.639,"body":"Somebody speeds up and especially for"},{"startTime":726.749,"endTime":731.639,"body":"Herbie, cuz Herbie's the constraint."},{"startTime":731.819,"endTime":736.709,"body":"So any fluctuation in Herbie if he"},{"startTime":731.819,"endTime":736.709,"body":"get gases out and falls down Yeah,"},{"startTime":736.709,"endTime":738.269,"body":"everybody's down the stopped, right?"},{"startTime":738.349,"endTime":742.554,"body":"So you'll have slight fluctuations"},{"startTime":738.349,"endTime":742.554,"body":"that might change inventory or"},{"startTime":742.554,"endTime":744.814,"body":"might change your operating expense."},{"startTime":745.054,"endTime":749.914,"body":"But if your constraint slows down, it's"},{"startTime":745.054,"endTime":749.914,"body":"the worst cuz everything slows down."},{"startTime":750.334,"endTime":751.954,"body":"And even if the kids."},{"startTime":752.254,"endTime":753.604,"body":"Pass Herbie."},{"startTime":753.764,"endTime":755.054,"body":"We do this all the time."},{"startTime":755.354,"endTime":759.264,"body":"Look around him and we'll go back and"},{"startTime":755.354,"endTime":759.264,"body":"get Herbie, be like, Herbie, sit down."},{"startTime":759.424,"endTime":762.604,"body":"We're gonna take your bag and you"},{"startTime":759.424,"endTime":762.604,"body":"rest here, and we're gonna come"},{"startTime":762.604,"endTime":764.134,"body":"back and get you when we're done."},{"startTime":764.464,"endTime":765.454,"body":"Like, that's terrible."},{"startTime":765.454,"endTime":766.744,"body":"Don't do that with children."},{"startTime":767.044,"endTime":768.034,"body":"That's super dangerous."},{"startTime":768.394,"endTime":770.764,"body":"So we can't go around Herbie, we can't."},{"startTime":770.824,"endTime":772.324,"body":"We got the face facts."},{"startTime":772.624,"endTime":778.444,"body":"So the constraint is the slowest task"},{"startTime":772.624,"endTime":778.444,"body":"or individual step in the process."},{"startTime":778.454,"endTime":782.204,"body":"If that step is the slowest,"},{"startTime":778.454,"endTime":782.204,"body":"that is the constraint."},{"startTime":782.234,"endTime":786.164,"body":"You have to label that thing and put"},{"startTime":782.234,"endTime":786.164,"body":"red flags and shoot lasers at it."},{"startTime":786.284,"endTime":790.364,"body":"And if you are the constraint,"},{"startTime":786.284,"endTime":790.364,"body":"it's super scary because it's"},{"startTime":790.364,"endTime":792.429,"body":"like, Oh man I'm the loser here."},{"startTime":792.669,"endTime":796.744,"body":"So you also have to highlight it and"},{"startTime":792.669,"endTime":796.744,"body":"then also support that if it's a person"},{"startTime":796.749,"endTime":800.854,"body":"or if it's a person's responsibility,"},{"startTime":796.749,"endTime":800.854,"body":"you gotta be like, It's okay."},{"startTime":800.854,"endTime":801.724,"body":"We're gonna help you."},{"startTime":801.924,"endTime":808.404,"body":"If you don't do that, That leads to"},{"startTime":801.924,"endTime":808.404,"body":"bad, bad, bad things or fire the person."},{"startTime":808.554,"endTime":809.209,"body":"That doesn't help you."},{"startTime":809.209,"endTime":812.719,"body":"What helps the person and helps the whole"},{"startTime":809.209,"endTime":812.719,"body":"situation is helping that constraint."},{"startTime":812.869,"endTime":815.929,"body":"All the other tasks are directly"},{"startTime":812.869,"endTime":815.929,"body":"dependent on the constraint ahead of them."},{"startTime":816.129,"endTime":819.579,"body":"So if you think of me in the self checkout"},{"startTime":816.129,"endTime":819.579,"body":"line somebody's in front of me with"},{"startTime":819.879,"endTime":824.839,"body":"complicated order, and they're doing a"},{"startTime":819.879,"endTime":824.839,"body":"price check and then they bought alcohol,"},{"startTime":824.844,"endTime":827.839,"body":"so they gotta check their ID and then"},{"startTime":824.844,"endTime":827.839,"body":"they're gonna rent it with a check."},{"startTime":828.139,"endTime":829.729,"body":"Or get off a damn airplane."},{"startTime":829.879,"endTime":834.529,"body":"The person who put their bag four"},{"startTime":829.879,"endTime":834.529,"body":"rows behind, Who's trying, Just wait."},{"startTime":834.529,"endTime":837.709,"body":"Just wait until those four rows go"},{"startTime":834.529,"endTime":837.709,"body":"by you and then go back and get it."},{"startTime":837.709,"endTime":840.319,"body":"Don't try to be a salmon and go,"},{"startTime":840.619,"endTime":843.179,"body":"so anyway, so we need to"},{"startTime":840.619,"endTime":843.179,"body":"support them and teach."},{"startTime":843.229,"endTime":845.449,"body":"But often this also"},{"startTime":843.229,"endTime":845.449,"body":"happens in construction."},{"startTime":845.449,"endTime":846.919,"body":"Let me just bring it back a little bit."},{"startTime":847.219,"endTime":849.409,"body":"We use historical data"},{"startTime":847.219,"endTime":849.409,"body":"in construction, right?"},{"startTime":849.409,"endTime":855.049,"body":"Or we use a set of logical rules that"},{"startTime":849.409,"endTime":855.049,"body":"is fixed five day concrete cycle."},{"startTime":855.209,"endTime":856.649,"body":"What's this high rise right here?"},{"startTime":856.649,"endTime":858.359,"body":"It's five day or five day."},{"startTime":858.509,"endTime":859.559,"body":"Five day, right?"},{"startTime":859.899,"endTime":861.189,"body":"Tape and finished drywall."},{"startTime":861.489,"endTime":862.994,"body":"It could be  10 square feet."},{"startTime":862.994,"endTime":864.584,"body":"It could be 10,000 square feet."},{"startTime":864.589,"endTime":865.904,"body":"It's gonna take seven days."},{"startTime":865.959,"endTime":866.119,"body":"Overhead."},{"startTime":866.124,"endTime":868.299,"body":"H V A C, Ruffin from floors two to 10."},{"startTime":868.599,"endTime":871.509,"body":"Do we ever use historical data or rules?"},{"startTime":933.769,"endTime":934.519,"body":"Yes."},{"startTime":934.8190000000001,"endTime":940.999,"body":"So the historical data slash rules"},{"startTime":934.8190000000001,"endTime":940.999,"body":"that I used to plan off was pounds per"},{"startTime":941.004,"endTime":945.619,"body":"hour cuz we knew the poundage of the"},{"startTime":941.004,"endTime":945.619,"body":"sheet metal that we were installing."},{"startTime":945.919,"endTime":950.5690000000001,"body":"Combination of medium pressure,"},{"startTime":945.919,"endTime":950.5690000000001,"body":"low pressure, and it spat out like,"},{"startTime":950.599,"endTime":953.9290000000001,"body":"okay, this is what we perform at,"},{"startTime":950.599,"endTime":953.9290000000001,"body":"this is what our history tells us"},{"startTime":953.9290000000001,"endTime":955.339,"body":"that we've been able to accomplish."},{"startTime":955.639,"endTime":956.659,"body":"And we would build that."},{"startTime":956.659,"endTime":958.279,"body":"That's how we would build our schedule."},{"startTime":958.5790000000001,"endTime":962.389,"body":"And so then it's a simple question"},{"startTime":958.5790000000001,"endTime":962.389,"body":"of that helped me to have the"},{"startTime":962.6890000000001,"endTime":966.019,"body":"negotiation with the GC of, Hey,"},{"startTime":962.6890000000001,"endTime":966.019,"body":"you need to be done in three days."},{"startTime":966.019,"endTime":969.8290000000001,"body":"Like, okay, in order for me to do that,"},{"startTime":966.019,"endTime":969.8290000000001,"body":"I'm gonna need all of my sheet metal"},{"startTime":969.8290000000001,"endTime":974.5590000000001,"body":"here and I'm gonna need 15 people on"},{"startTime":969.8290000000001,"endTime":974.5590000000001,"body":"the floor to be able to accomplish that."},{"startTime":974.859,"endTime":976.0590000000001,"body":"Where do you need that?"},{"startTime":976.359,"endTime":978.159,"body":"Because this is our install rate."},{"startTime":978.4590000000001,"endTime":979.2990000000001,"body":"Well, we can't do that."},{"startTime":979.2990000000001,"endTime":980.409,"body":"Nobody else is gonna be able to work."},{"startTime":980.414,"endTime":981.219,"body":"I was like, I agree."},{"startTime":981.519,"endTime":983.529,"body":"So can we do nine days"},{"startTime":983.6790000000001,"endTime":985.149,"body":"Can we phase this out?"},{"startTime":985.259,"endTime":989.5690000000001,"body":"To where I get out of the chase"},{"startTime":985.259,"endTime":989.5690000000001,"body":"get my medium pressure in and"},{"startTime":989.5690000000001,"endTime":991.219,"body":"concurrent with the framers."},{"startTime":991.609,"endTime":995.2990000000001,"body":"But all those other little damn wing"},{"startTime":991.609,"endTime":995.2990000000001,"body":"walls all over the place, leave them down."},{"startTime":995.599,"endTime":998.3290000000001,"body":"And let me get ahead a day or"},{"startTime":995.599,"endTime":998.3290000000001,"body":"two and then they can come back"},{"startTime":998.3290000000001,"endTime":999.499,"body":"and do whatever they gotta do."},{"startTime":999.499,"endTime":1000.909,"body":"Like we can do that,"},{"startTime":1001.219,"endTime":1006.529,"body":"What the hike teaches us is when"},{"startTime":1001.219,"endTime":1006.529,"body":"we're in the production time, we"},{"startTime":1006.529,"endTime":1008.4490000000001,"body":"cannot rely on historical data."},{"startTime":1008.8090000000001,"endTime":1010.909,"body":"There is a time and a"},{"startTime":1008.8090000000001,"endTime":1010.909,"body":"place for historical data."},{"startTime":1010.9290000000001,"endTime":1011.599,"body":"Correct."},{"startTime":1011.989,"endTime":1012.469,"body":"I get it."},{"startTime":1012.619,"endTime":1018.019,"body":"When we're facing constraints and"},{"startTime":1012.619,"endTime":1018.019,"body":"we're in real situations, the thing"},{"startTime":1018.019,"endTime":1022.609,"body":"we should double down on is not, Hey,"},{"startTime":1018.019,"endTime":1022.609,"body":"what does RS means have to say about"},{"startTime":1022.9390000000001,"endTime":1026.599,"body":"production rate for electricians running"},{"startTime":1022.9390000000001,"endTime":1026.599,"body":"three quarter and one inch conduit."},{"startTime":1027.079,"endTime":1029.389,"body":"Like, no, throw that book,"},{"startTime":1027.079,"endTime":1029.389,"body":"put that back on the shelf."},{"startTime":1029.389,"endTime":1029.929,"body":"Don't throw it away."},{"startTime":1029.929,"endTime":1031.459,"body":"Different situations is a useful book."},{"startTime":1031.6589999999999,"endTime":1035.049,"body":"Go base it upon what you"},{"startTime":1031.6589999999999,"endTime":1035.049,"body":"see in front of your face."},{"startTime":1035.049,"endTime":1036.249,"body":"People moving around."},{"startTime":1036.579,"endTime":1041.589,"body":"And if you see a electrician that has"},{"startTime":1036.579,"endTime":1041.589,"body":"to go in and out these little meeting"},{"startTime":1041.589,"endTime":1045.069,"body":"rooms on a lift, because you can't"},{"startTime":1041.589,"endTime":1045.069,"body":"use ladders, you know, in and out"},{"startTime":1045.069,"endTime":1046.959,"body":"on the lift, in and out on the lift."},{"startTime":1047.4089999999999,"endTime":1048.099,"body":"It takes longer."},{"startTime":1048.399,"endTime":1048.939,"body":"Is it better?"},{"startTime":1048.939,"endTime":1050.739,"body":"Is it more ergonomic and is more safe?"},{"startTime":1050.769,"endTime":1051.519,"body":"Absolutely."},{"startTime":1051.969,"endTime":1054.249,"body":"But it takes longer to do that maneuver."},{"startTime":1054.399,"endTime":1059.094,"body":"The only way to understand that is"},{"startTime":1054.399,"endTime":1059.094,"body":"to actually go out and see and stand"},{"startTime":1059.094,"endTime":1060.624,"body":"in that situation and study it."},{"startTime":1060.624,"endTime":1060.684,"body":"Yeah."},{"startTime":1060.744,"endTime":1065.964,"body":"And then take your assumption that"},{"startTime":1060.744,"endTime":1065.964,"body":"your RS means book or historical"},{"startTime":1065.964,"endTime":1071.124,"body":"data or the five day concrete cycle"},{"startTime":1065.964,"endTime":1071.124,"body":"that we all bought in the contract."},{"startTime":1071.424,"endTime":1071.934,"body":"Get it."},{"startTime":1071.934,"endTime":1072.684,"body":"I get it."},{"startTime":1072.984,"endTime":1077.814,"body":"Set that aside and take current"},{"startTime":1072.984,"endTime":1077.814,"body":"reality and go find Herbie."},{"startTime":1078.014,"endTime":1079.454,"body":"Find your constraint."},{"startTime":1079.454,"endTime":1083.684,"body":"And it won't take long because all"},{"startTime":1079.454,"endTime":1083.684,"body":"you have to do look for the slowest"},{"startTime":1083.984,"endTime":1089.684,"body":"operation, the one that's completing"},{"startTime":1083.984,"endTime":1089.684,"body":"at a rate that is slower than the rest."},{"startTime":1089.894,"endTime":1094.594,"body":"And oftentimes it tells itself"},{"startTime":1089.894,"endTime":1094.594,"body":"because people are upset."},{"startTime":1094.894,"endTime":1098.914,"body":"Not only are the people behind it like"},{"startTime":1094.894,"endTime":1098.914,"body":"me and the checkout line, like I'm upset."},{"startTime":1099.034,"endTime":1100.354,"body":"Why is constraint in front of me?"},{"startTime":1100.7440000000001,"endTime":1106.084,"body":"I feel confined or I'm on a airplane,"},{"startTime":1100.7440000000001,"endTime":1106.084,"body":"I am confined and I can't leave because"},{"startTime":1106.084,"endTime":1107.344,"body":"there's a process in front of me."},{"startTime":1107.674,"endTime":1109.624,"body":"So oftentimes you don't even have to look."},{"startTime":1109.624,"endTime":1110.824,"body":"People will tell you."},{"startTime":1111.2440000000001,"endTime":1111.694,"body":"Yes."},{"startTime":1111.784,"endTime":1112.834,"body":"Oh, absolutely."},{"startTime":1112.834,"endTime":1114.214,"body":"They'll tell you if you listen,"},{"startTime":1114.214,"endTime":1114.634,"body":"they'll tell you."},{"startTime":1114.634,"endTime":1115.5040000000001,"body":"Yeah, ask them."},{"startTime":1115.5040000000001,"endTime":1116.644,"body":"You just look at their eyes."},{"startTime":1117.034,"endTime":1120.584,"body":"And then the people who are Herbie,"},{"startTime":1117.034,"endTime":1120.584,"body":"the herpes of the world you can see"},{"startTime":1120.584,"endTime":1122.684,"body":"fatigue in their faces or stress."},{"startTime":1122.984,"endTime":1125.414,"body":"Yes, they're demoralized."},{"startTime":1125.7440000000001,"endTime":1129.164,"body":"You know, there's a couple things that"},{"startTime":1125.7440000000001,"endTime":1129.164,"body":"have popped in my head, you know, in"},{"startTime":1129.164,"endTime":1133.604,"body":"terms of historical data, cuz I've"},{"startTime":1129.164,"endTime":1133.604,"body":"had this argument, ah, too many times."},{"startTime":1134.184,"endTime":1137.864,"body":"The GC would be telling me exactly"},{"startTime":1134.184,"endTime":1137.864,"body":"how many plumbers I needed, how"},{"startTime":1137.864,"endTime":1140.7440000000001,"body":"many pack fitters I needed, how"},{"startTime":1137.864,"endTime":1140.7440000000001,"body":"many sheet metal guys I needed."},{"startTime":1141.194,"endTime":1142.844,"body":"And I'm like I disagree."},{"startTime":1142.849,"endTime":1144.1390000000001,"body":"where are you getting this?"},{"startTime":1144.439,"endTime":1145.669,"body":"Like what are you talking about?"},{"startTime":1145.669,"endTime":1146.539,"body":"I didn't understand."},{"startTime":1146.839,"endTime":1149.059,"body":"But over and over I started"},{"startTime":1146.839,"endTime":1149.059,"body":"like kind of paying attention."},{"startTime":1149.059,"endTime":1152.329,"body":"They had their own personal"},{"startTime":1149.059,"endTime":1152.329,"body":"historic data, right?"},{"startTime":1152.329,"endTime":1157.3690000000001,"body":"They had their little pocket notepad"},{"startTime":1152.329,"endTime":1157.3690000000001,"body":"that over the years they had this"},{"startTime":1157.3690000000001,"endTime":1161.989,"body":"many square feet and it took this many"},{"startTime":1157.3690000000001,"endTime":1161.989,"body":"plumbers to do that and it took this"},{"startTime":1161.989,"endTime":1164.269,"body":"many sheet metal workers to do that."},{"startTime":1164.6290000000001,"endTime":1168.949,"body":"And so they were basing it on"},{"startTime":1164.6290000000001,"endTime":1168.949,"body":"another outfit's performance."},{"startTime":1169.249,"endTime":1174.199,"body":"And at the time, the company I was"},{"startTime":1169.249,"endTime":1174.199,"body":"with we preassembled as much as we"},{"startTime":1174.199,"endTime":1176.509,"body":"possibly could before we hit the job."},{"startTime":1176.929,"endTime":1181.099,"body":"So that was the reason I was not going"},{"startTime":1176.929,"endTime":1181.099,"body":"to have this large volume of people."},{"startTime":1181.339,"endTime":1182.8600000000001,"body":"And I used to fight it all the time."},{"startTime":1182.865,"endTime":1184.324,"body":"Like, what do you mean you"},{"startTime":1182.865,"endTime":1184.324,"body":"only have four plumbers?"},{"startTime":1184.329,"endTime":1185.784,"body":"I'm like, bro, we got a layout."},{"startTime":1185.784,"endTime":1186.864,"body":"We're gonna install hangers."},{"startTime":1186.864,"endTime":1188.874,"body":"My prefabs showing up next Tuesday."},{"startTime":1189.174,"endTime":1191.304,"body":"Like, I got plumbers"},{"startTime":1189.174,"endTime":1191.304,"body":"working on it right now."},{"startTime":1191.304,"endTime":1192.384,"body":"You just can't see them."},{"startTime":1192.804,"endTime":1194.634,"body":"And it was a constant battle."},{"startTime":1194.634,"endTime":1196.7640000000001,"body":"So that's one point on the historic data."},{"startTime":1196.769,"endTime":1199.164,"body":"And finally like, look, we're just"},{"startTime":1196.769,"endTime":1199.164,"body":"gonna have to be mad at each other."},{"startTime":1199.324,"endTime":1204.664,"body":"Like by next Friday, if  you, don't feel"},{"startTime":1199.324,"endTime":1204.664,"body":"better, then call my office but I'm not"},{"startTime":1204.669,"endTime":1206.894,"body":"changing anything to make you feel better"},{"startTime":1207.084,"endTime":1209.154,"body":"That's incredibly profound."},{"startTime":1209.184,"endTime":1215.204,"body":"And people who are listening,  we"},{"startTime":1209.184,"endTime":1215.204,"body":"don't ever double down on historical"},{"startTime":1215.209,"endTime":1218.414,"body":"data or even if it's an attacked plan."},{"startTime":1218.814,"endTime":1223.794,"body":"If you find a constraint, don't force"},{"startTime":1218.814,"endTime":1223.794,"body":"it because it's like, hey, you have to"},{"startTime":1223.794,"endTime":1227.334,"body":"be here and you also have to be in this"},{"startTime":1223.794,"endTime":1227.334,"body":"zone cuz you're holding this tack train."},{"startTime":1227.634,"endTime":1232.064,"body":"Now you get the focus on the Herbie and"},{"startTime":1227.634,"endTime":1232.064,"body":"that the beautiful thing about tact."},{"startTime":1232.214,"endTime":1237.104,"body":"It'll almost instantly tell you when you"},{"startTime":1232.214,"endTime":1237.104,"body":"have a Herbie, that's the beauty of it."},{"startTime":1237.404,"endTime":1244.094,"body":"So those who are into tact or are"},{"startTime":1237.404,"endTime":1244.094,"body":"curious, the beauty of even last plan."},{"startTime":1244.394,"endTime":1249.134,"body":"It'll tell you, It'll find"},{"startTime":1244.394,"endTime":1249.134,"body":"Herbie and it'll tell you what"},{"startTime":1249.1390000000001,"endTime":1253.284,"body":"Herbie is within whenever you're,"},{"startTime":1249.1390000000001,"endTime":1253.284,"body":"whenever you close the cycle."},{"startTime":1253.284,"endTime":1256.344,"body":"So if you're doing less planner,"},{"startTime":1253.284,"endTime":1256.344,"body":"it's at least every five days."},{"startTime":1256.734,"endTime":1259.154,"body":"And if you're doing tact,"},{"startTime":1256.734,"endTime":1259.154,"body":"it could be twice a day."},{"startTime":1259.454,"endTime":1259.874,"body":"Yes."},{"startTime":1260.174,"endTime":1261.5240000000001,"body":"As often as twice a day."},{"startTime":1261.584,"endTime":1267.454,"body":"If you're super di , and then the closer"},{"startTime":1261.584,"endTime":1267.454,"body":"you are to Herbie showing up and Herbie"},{"startTime":1267.454,"endTime":1271.7740000000001,"body":"getting dealt with, like us removing"},{"startTime":1267.454,"endTime":1271.7740000000001,"body":"all the crap outta Herbie's backpack,"},{"startTime":1271.7740000000001,"endTime":1275.464,"body":"the closer in time that we can do"},{"startTime":1271.7740000000001,"endTime":1275.464,"body":"that, that's how you recover quickly."},{"startTime":1275.7640000000001,"endTime":1276.604,"body":"That's being agile."},{"startTime":1276.784,"endTime":1279.634,"body":"Like I think I just covered"},{"startTime":1276.784,"endTime":1279.634,"body":"like six books in a row there."},{"startTime":1279.6390000000001,"endTime":1280.0240000000001,"body":"Yep."},{"startTime":1280.324,"endTime":1283.204,"body":"It's a super easy to say, Super"},{"startTime":1280.324,"endTime":1283.204,"body":"hard to do what I'm trying to say."},{"startTime":1283.5040000000001,"endTime":1284.464,"body":"So what do you think about that?"},{"startTime":1284.824,"endTime":1287.0140000000001,"body":"I think so there's a really"},{"startTime":1284.824,"endTime":1287.0140000000001,"body":"important point there."},{"startTime":1287.044,"endTime":1291.2440000000001,"body":"You talked about these different"},{"startTime":1287.044,"endTime":1291.2440000000001,"body":"planning, production management systems"},{"startTime":1291.544,"endTime":1294.904,"body":"and I used to have this thinking"},{"startTime":1291.544,"endTime":1294.904,"body":"and then I kind of like, Oh no, I"},{"startTime":1294.904,"endTime":1296.074,"body":"was thinking about it backwards."},{"startTime":1296.374,"endTime":1300.424,"body":"These systems are perfectly"},{"startTime":1296.374,"endTime":1300.424,"body":"designed to surface problems."},{"startTime":1300.724,"endTime":1300.934,"body":"Right."},{"startTime":1300.934,"endTime":1303.2440000000001,"body":"Think about it when you're having a"},{"startTime":1300.934,"endTime":1303.2440000000001,"body":"pool plan and people are saying, Man,"},{"startTime":1303.2440000000001,"endTime":1305.284,"body":"I could do that, but I need this."},{"startTime":1305.464,"endTime":1309.784,"body":"Like, we don't have that agreement or"},{"startTime":1305.464,"endTime":1309.784,"body":"submittal or whatever constraint, right?"},{"startTime":1309.784,"endTime":1310.834,"body":"That goes on the constraint board."},{"startTime":1310.874,"endTime":1314.984,"body":"Like, let's make sure get a plan to"},{"startTime":1310.874,"endTime":1314.984,"body":"let's push that skillet somewhere."},{"startTime":1315.0140000000001,"endTime":1316.2440000000001,"body":"Somebody's gotta carry that skillet."},{"startTime":1316.2740000000001,"endTime":1317.294,"body":"Y'all need to go do that."},{"startTime":1317.324,"endTime":1322.694,"body":"Now, what people do though is"},{"startTime":1317.324,"endTime":1322.694,"body":"because all of these constraints"},{"startTime":1322.699,"endTime":1326.534,"body":"are surfacing, all of these problems"},{"startTime":1322.699,"endTime":1326.534,"body":"are coming out in these engagements,"},{"startTime":1326.834,"endTime":1330.654,"body":"their response is to feel like the"},{"startTime":1326.834,"endTime":1330.654,"body":"meeting or the session was a failure"},{"startTime":1331.134,"endTime":1333.144,"body":"because all anybody did was complain."},{"startTime":1333.594,"endTime":1335.604,"body":"It's like, no, they didn't complain."},{"startTime":1335.904,"endTime":1340.794,"body":"They're surfacing problems early . And"},{"startTime":1335.904,"endTime":1340.794,"body":"now we can do something about the,"},{"startTime":1340.854,"endTime":1345.444,"body":"Cuz normally those problems don't"},{"startTime":1340.854,"endTime":1345.444,"body":"come up until we're on the hike."},{"startTime":1345.7440000000001,"endTime":1348.414,"body":"We're finding out now"},{"startTime":1345.7440000000001,"endTime":1348.414,"body":"before the damn hike."},{"startTime":1348.564,"endTime":1351.714,"body":"And so again, to your point, these"},{"startTime":1348.564,"endTime":1351.714,"body":"things will surface problems."},{"startTime":1352.044,"endTime":1355.944,"body":"But for people that are maybe new"},{"startTime":1352.044,"endTime":1355.944,"body":"to them, their natural instinct is"},{"startTime":1355.944,"endTime":1357.624,"body":"like, Man, this was a waste of time."},{"startTime":1357.6290000000001,"endTime":1359.964,"body":"All we heard was a bunch"},{"startTime":1357.6290000000001,"endTime":1359.964,"body":"of complaints and excuses."},{"startTime":1359.964,"endTime":1362.844,"body":"Like, no, you got a bunch of gifts today."},{"startTime":1362.874,"endTime":1363.564,"body":"That's what you got."},{"startTime":1363.564,"endTime":1363.654,"body":"That"},{"startTime":1363.654,"endTime":1364.584,"body":"was the entire point."},{"startTime":1364.584,"endTime":1370.114,"body":"I mean, the benefit that maybe we"},{"startTime":1364.584,"endTime":1370.114,"body":"figured out sequence A through D, right?"},{"startTime":1370.284,"endTime":1371.424,"body":"That's really effective."},{"startTime":1371.5140000000001,"endTime":1376.804,"body":"But the gold, the whole reason, the entire"},{"startTime":1371.5140000000001,"endTime":1376.804,"body":"reason we did it is surface all those."},{"startTime":1376.954,"endTime":1378.934,"body":"Then all of a sudden now"},{"startTime":1376.954,"endTime":1378.934,"body":"we got a cheat sheet."},{"startTime":1379.054,"endTime":1383.0900000000001,"body":"Not only do we have at least the best"},{"startTime":1379.054,"endTime":1383.0900000000001,"body":"plan of all that experience in that room."},{"startTime":1383.4,"endTime":1390.45,"body":"Two, we also have all of the issues"},{"startTime":1383.4,"endTime":1390.45,"body":"from the experts who know the issue,"},{"startTime":1390.4850000000001,"endTime":1394.095,"body":"who aren't doing this for the first"},{"startTime":1390.4850000000001,"endTime":1394.095,"body":"time or who aren't over who aren't being"},{"startTime":1394.095,"endTime":1395.805,"body":"challenged in a leadership position."},{"startTime":1395.805,"endTime":1398.4750000000001,"body":"Like, these are people who've"},{"startTime":1395.805,"endTime":1398.4750000000001,"body":"done this for 20 plus years."},{"startTime":1398.525,"endTime":1399.695,"body":"They know all the tricks."},{"startTime":1399.9950000000001,"endTime":1402.7250000000001,"body":", they surface these issues, and"},{"startTime":1399.9950000000001,"endTime":1402.7250000000001,"body":"then it's like, Oh my God, we need"},{"startTime":1402.73,"endTime":1404.255,"body":"go do something about this stuff."},{"startTime":1404.555,"endTime":1407.7350000000001,"body":"Everything that goes on, that"},{"startTime":1404.555,"endTime":1407.7350000000001,"body":"constraint log goes into the plan."},{"startTime":1407.7350000000001,"endTime":1412.4750000000001,"body":"So it's like, how do I put,"},{"startTime":1407.7350000000001,"endTime":1412.4750000000001,"body":"uh, the pull plan into P six?"},{"startTime":1412.4750000000001,"endTime":1416.705,"body":"Well, you just take what's ever written"},{"startTime":1412.4750000000001,"endTime":1416.705,"body":"on the card and add a line and yeah."},{"startTime":1417.035,"endTime":1420.395,"body":"P six, link it together with the"},{"startTime":1417.035,"endTime":1420.395,"body":"logic that's written on the board."},{"startTime":1420.545,"endTime":1423.515,"body":"Step one, step two, if there's"},{"startTime":1420.545,"endTime":1423.515,"body":"also an issue that's linked to"},{"startTime":1423.57,"endTime":1424.6200000000001,"body":"that activity, gotta put it in."},{"startTime":1424.67,"endTime":1428.23,"body":"Also make that another activity and"},{"startTime":1424.67,"endTime":1428.23,"body":"call it constraint  if you don't wanna"},{"startTime":1428.23,"endTime":1433.0910000000001,"body":"put it into your schedule, put it into"},{"startTime":1428.23,"endTime":1433.0910000000001,"body":"some kind of a worksheet or a whiteboard"},{"startTime":1433.096,"endTime":1435.101,"body":"that you'll look at every single."},{"startTime":1435.738,"endTime":1442.038,"body":"Not when you print the notes for the oac"},{"startTime":1435.738,"endTime":1442.038,"body":"meaning, or when you have to scramble and"},{"startTime":1442.038,"endTime":1446.988,"body":"get everything into the monthly report"},{"startTime":1442.038,"endTime":1446.988,"body":"for the people like me, don't do that."},{"startTime":1447.108,"endTime":1450.718,"body":"I don't, I already know the issues"},{"startTime":1447.108,"endTime":1450.718,"body":"cuz how, cuz I went and you wouldn't"},{"startTime":1450.723,"endTime":1454.608,"body":"solve, I looked at either your"},{"startTime":1450.723,"endTime":1454.608,"body":"whiteboard or if you have a, some kind"},{"startTime":1454.608,"endTime":1456.798,"body":"of constraint log in your folders."},{"startTime":1456.803,"endTime":1460.208,"body":"I've already read it that way when"},{"startTime":1456.803,"endTime":1460.208,"body":"I show up I respect your time."},{"startTime":1460.4180000000001,"endTime":1462.428,"body":"You don't have to teach"},{"startTime":1460.4180000000001,"endTime":1462.428,"body":"me all your issues."},{"startTime":1462.608,"endTime":1464.588,"body":"I'm more or less aware of those."},{"startTime":1464.828,"endTime":1468.568,"body":"And now it's like, hey instead of"},{"startTime":1464.828,"endTime":1468.568,"body":"me discovering all these new issues"},{"startTime":1468.598,"endTime":1472.238,"body":"that are new to me, just start"},{"startTime":1468.598,"endTime":1472.238,"body":"working on them and then I'll give"},{"startTime":1472.238,"endTime":1474.6680000000001,"body":"you some advice on how to solve them."},{"startTime":1474.6680000000001,"endTime":1477.058,"body":"That's literally how you'd"},{"startTime":1474.6680000000001,"endTime":1477.058,"body":"be an operational manager."},{"startTime":1477.208,"endTime":1479.428,"body":"So we learned that from Herby."},{"startTime":1479.428,"endTime":1485.568,"body":"We learned that from Alex and"},{"startTime":1479.428,"endTime":1485.568,"body":"he's like sitting on some juice."},{"startTime":1485.868,"endTime":1487.458,"body":"I got it, I got it."},{"startTime":1487.463,"endTime":1488.3880000000001,"body":"He's all excited."},{"startTime":1488.4180000000001,"endTime":1492.948,"body":"And then he goes home and then it's"},{"startTime":1488.4180000000001,"endTime":1492.948,"body":"like chapter 16 and his wife is gone."},{"startTime":1493.108,"endTime":1496.048,"body":"Sealed letter from Julie, by the way."},{"startTime":1496.348,"endTime":1498.248,"body":"I've never gotten a sealed handwritten."},{"startTime":1498.548,"endTime":1504.558,"body":"I've gotten a couple emails and many texts"},{"startTime":1498.548,"endTime":1504.558,"body":"and a couple phone calls, but you gotta"},{"startTime":1504.558,"endTime":1510.6680000000001,"body":"be angry to put pen and paper fold it"},{"startTime":1504.558,"endTime":1510.6680000000001,"body":"very nicely and put it into an envelope."},{"startTime":1510.6680000000001,"endTime":1511.988,"body":"Seal it and write Alex."},{"startTime":1512.348,"endTime":1512.828,"body":"Boom."},{"startTime":1513.128,"endTime":1515.698,"body":"Leave it on the kitchen table  and"},{"startTime":1513.128,"endTime":1515.698,"body":"you pack your stuff and you're gone."},{"startTime":1516.058,"endTime":1521.3980000000001,"body":"The note reads, Al, not even fully,"},{"startTime":1516.058,"endTime":1521.3980000000001,"body":"Alex, just al  I can't handle"},{"startTime":1521.3980000000001,"endTime":1523.1380000000001,"body":"always being last in line for you."},{"startTime":1523.1680000000001,"endTime":1524.458,"body":"I need more of you."},{"startTime":1524.6380000000001,"endTime":1526.768,"body":"And it's clear now that you won't change."},{"startTime":1527.068,"endTime":1527.338,"body":"Woo."},{"startTime":1527.488,"endTime":1529.288,"body":"I'm going away for a while."},{"startTime":1529.348,"endTime":1530.698,"body":"Need to think things over."},{"startTime":1530.788,"endTime":1532.228,"body":"Sorry to do this to you."},{"startTime":1532.233,"endTime":1533.308,"body":"I know you're busy."},{"startTime":1533.488,"endTime":1538.568,"body":"Yours truly, Julie, you've already shared"},{"startTime":1533.488,"endTime":1538.568,"body":"this, but you received a similar letter."},{"startTime":1538.868,"endTime":1539.9180000000001,"body":"Yeah, similar."},{"startTime":1539.9180000000001,"endTime":1541.713,"body":"I mean, the letters were handwritten."},{"startTime":1541.833,"endTime":1544.233,"body":"Man, You know what I wonder if"},{"startTime":1541.833,"endTime":1544.233,"body":"I still have the handwritten,"},{"startTime":1544.238,"endTime":1545.553,"body":"I got pictures of it anyways."},{"startTime":1545.853,"endTime":1548.5230000000001,"body":"I received the letters"},{"startTime":1545.853,"endTime":1548.5230000000001,"body":"there was a different tone."},{"startTime":1548.5230000000001,"endTime":1552.5130000000001,"body":"I mean, Partial part of it is like, you're"},{"startTime":1548.5230000000001,"endTime":1552.5130000000001,"body":"jacked up, bro, we need to work on this."},{"startTime":1552.813,"endTime":1557.603,"body":"But the point was can we use"},{"startTime":1552.813,"endTime":1557.603,"body":"this to work on our relationship?"},{"startTime":1557.633,"endTime":1561.173,"body":"Not like I'm out just like,"},{"startTime":1557.633,"endTime":1561.173,"body":"Hey, I want this to work, so"},{"startTime":1561.178,"endTime":1562.7630000000001,"body":"can we work on this together?"},{"startTime":1563.153,"endTime":1567.883,"body":"And I'll tell you in that moment,"},{"startTime":1563.153,"endTime":1567.883,"body":"it was an intense, an intensely"},{"startTime":1567.883,"endTime":1572.5330000000001,"body":"emotional experience cuz for so many"},{"startTime":1567.883,"endTime":1572.5330000000001,"body":"re like one, she was calling me out."},{"startTime":1572.5330000000001,"endTime":1576.353,"body":"Two, it was very factual"},{"startTime":1572.5330000000001,"endTime":1576.353,"body":"because, you know, the stuff"},{"startTime":1576.353,"endTime":1578.243,"body":"was real and it was on paper."},{"startTime":1578.5430000000001,"endTime":1584.973,"body":"And just the fact that she took the time"},{"startTime":1578.5430000000001,"endTime":1584.973,"body":"and energy to contextualize fives and"},{"startTime":1584.973,"endTime":1589.233,"body":"apply it to our personal relationship,"},{"startTime":1584.973,"endTime":1589.233,"body":"like she was trying to connect with me."},{"startTime":1589.233,"endTime":1590.0430000000001,"body":"And that meant a lot."},{"startTime":1590.048,"endTime":1594.003,"body":"And then as I'm reading like, Oh my God,"},{"startTime":1590.048,"endTime":1594.003,"body":"this can be valuable for so many people."},{"startTime":1594.223,"endTime":1595.713,"body":"It was a lot going on at that time."},{"startTime":1596.103,"endTime":1597.243,"body":"And you know,"},{"startTime":1597.363,"endTime":1601.563,"body":"this part of the book is the"},{"startTime":1597.363,"endTime":1601.563,"body":"part that shocked me, Right?"},{"startTime":1601.593,"endTime":1602.313,"body":"Of the goal."},{"startTime":1602.433,"endTime":1603.003,"body":"Oh yeah."},{"startTime":1603.483,"endTime":1603.843,"body":"Yeah."},{"startTime":1603.848,"endTime":1606.403,"body":"Because you know I'm having"},{"startTime":1603.848,"endTime":1606.403,"body":"a good time reading about"},{"startTime":1606.4080000000001,"endTime":1607.7830000000001,"body":"Herbie and all the other stuff."},{"startTime":1607.938,"endTime":1610.128,"body":". And then they bring the"},{"startTime":1607.938,"endTime":1610.128,"body":"home life in, right?"},{"startTime":1610.128,"endTime":1612.318,"body":"Like the home personal relationship."},{"startTime":1612.468,"endTime":1616.518,"body":"And when I read the, whatever it"},{"startTime":1612.468,"endTime":1616.518,"body":"was, five, eight years ago I'm"},{"startTime":1616.518,"endTime":1619.6380000000001,"body":"like, oh no, let's not do this."},{"startTime":1619.938,"endTime":1620.958,"body":"Like, what does that matter?"},{"startTime":1620.958,"endTime":1621.6480000000001,"body":"That's different."},{"startTime":1621.798,"endTime":1624.828,"body":"Well, here we are now we're live"},{"startTime":1621.798,"endTime":1624.828,"body":"streaming every other Saturday,"},{"startTime":1624.828,"endTime":1627.438,"body":"Jen and I, and that's all we're"},{"startTime":1624.828,"endTime":1627.438,"body":"talking about is relationships."},{"startTime":1627.438,"endTime":1629.6580000000001,"body":"Because I'm a different person."},{"startTime":1629.6580000000001,"endTime":1633.8880000000001,"body":"I live a different life and I'm"},{"startTime":1629.6580000000001,"endTime":1633.8880000000001,"body":"experiencing a greater quality of"},{"startTime":1633.8880000000001,"endTime":1636.258,"body":"life because now I understand it."},{"startTime":1636.348,"endTime":1639.178,"body":"It's the same , like it's not separate."},{"startTime":1639.478,"endTime":1641.188,"body":"It's all one thing."},{"startTime":1641.558,"endTime":1646.508,"body":"And anyways, the goal when this, we"},{"startTime":1641.558,"endTime":1646.508,"body":"get this section is just like, Oh man"},{"startTime":1646.9080000000001,"endTime":1650.838,"body":"there's some conviction for me,  thinking"},{"startTime":1646.9080000000001,"endTime":1650.838,"body":"of the ladies that I've been with."},{"startTime":1650.8880000000001,"endTime":1653.978,"body":"And they were second 100 and"},{"startTime":1650.8880000000001,"endTime":1653.978,"body":"they weren't even second."},{"startTime":1653.978,"endTime":1657.1580000000001,"body":"Sometimes, sometimes they were"},{"startTime":1653.978,"endTime":1657.1580000000001,"body":"fourth or fifth in terms of priority."},{"startTime":1657.498,"endTime":1661.303,"body":"So, you know it just reminds"},{"startTime":1657.498,"endTime":1661.303,"body":"me of my shortsightedness"},{"startTime":1661.308,"endTime":1662.653,"body":"on that realm."},{"startTime":1662.993,"endTime":1666.863,"body":"A lot of the people that read the goal"},{"startTime":1662.993,"endTime":1666.863,"body":"and comment they talk about the chapter"},{"startTime":1666.863,"endTime":1669.653,"body":"16 as a throwaway chapter is not negative."},{"startTime":1669.683,"endTime":1675.488,"body":"It's not, No it's proof that there is"},{"startTime":1669.683,"endTime":1675.488,"body":"no balance in work life or a membrane."},{"startTime":1675.808,"endTime":1681.058,"body":"If you have inefficiencies in your own"},{"startTime":1675.808,"endTime":1681.058,"body":"personal life at work, it flows into own."},{"startTime":1681.1480000000001,"endTime":1681.448,"body":"Yes."},{"startTime":1681.448,"endTime":1681.958,"body":"Sorry."},{"startTime":1682.438,"endTime":1683.848,"body":"And if you don't."},{"startTime":1684.1480000000001,"endTime":1686.218,"body":"Use your words and then hold it in."},{"startTime":1686.6380000000001,"endTime":1687.208,"body":"Doesn't matter."},{"startTime":1687.208,"endTime":1692.858,"body":"It comes out in your energy either in"},{"startTime":1687.208,"endTime":1692.858,"body":"bad moods, it comes out in your words,"},{"startTime":1692.863,"endTime":1697.298,"body":"it comes out in your bodily movements,"},{"startTime":1692.863,"endTime":1697.298,"body":"it comes out in your physical location."},{"startTime":1697.303,"endTime":1698.4080000000001,"body":"You'll go hide."},{"startTime":1698.608,"endTime":1703.688,"body":"You have to cope with that stress as"},{"startTime":1698.608,"endTime":1703.688,"body":"possible to not to cope with that stress."},{"startTime":1703.748,"endTime":1708.368,"body":"And this proves it that this is"},{"startTime":1703.748,"endTime":1708.368,"body":"a rough time in Alex Roos life."},{"startTime":1708.373,"endTime":1712.608,"body":"It's a fictional character"},{"startTime":1708.373,"endTime":1712.608,"body":"and I get it, but, it's real."},{"startTime":1712.9080000000001,"endTime":1713.238,"body":"Yeah."},{"startTime":1713.4180000000001,"endTime":1716.538,"body":"It's very real and work problems."},{"startTime":1716.798,"endTime":1721.428,"body":"If you're not efficient at work and"},{"startTime":1716.798,"endTime":1721.428,"body":"your team's unhappy and there's a whole"},{"startTime":1721.428,"endTime":1726.228,"body":"bunch of stress, all of that carries"},{"startTime":1721.428,"endTime":1726.228,"body":"spills right over into your home life."},{"startTime":1726.228,"endTime":1728.748,"body":"And not only does it spill into"},{"startTime":1726.228,"endTime":1728.748,"body":"your home life, but everybody that's"},{"startTime":1728.748,"endTime":1732.9180000000001,"body":"also working in that situation,"},{"startTime":1728.748,"endTime":1732.9180000000001,"body":"it goes and spills over theirs."},{"startTime":1733.318,"endTime":1737.938,"body":"And we talk a lot about mental health"},{"startTime":1733.318,"endTime":1737.938,"body":"and in construction, and it's like,"},{"startTime":1737.938,"endTime":1740.6680000000001,"body":"Yeah, we really need to do something"},{"startTime":1737.938,"endTime":1740.6680000000001,"body":"about this seems to be a problem."},{"startTime":1740.6680000000001,"endTime":1741.568,"body":"Yeah, it is."},{"startTime":1741.868,"endTime":1742.738,"body":"How do we do that?"},{"startTime":1742.743,"endTime":1744.688,"body":"It's fixing flow."},{"startTime":1744.838,"endTime":1747.358,"body":"My company works with Nicholas Modig."},{"startTime":1747.748,"endTime":1751.708,"body":"Dude, Nicholas hopefully"},{"startTime":1747.748,"endTime":1751.708,"body":"hears these words."},{"startTime":1751.858,"endTime":1758.848,"body":"Because his book if the goal kind of"},{"startTime":1751.858,"endTime":1758.848,"body":"was like shifted me into like, I'm now"},{"startTime":1759.048,"endTime":1762.048,"body":"lean maniac, I can't consume enough now."},{"startTime":1762.348,"endTime":1768.748,"body":"That was like the one where it was like,"},{"startTime":1762.348,"endTime":1768.748,"body":"oh damn this has world changing impacts."},{"startTime":1768.958,"endTime":1770.698,"body":"And  I just have a little note here."},{"startTime":1771.178,"endTime":1773.608,"body":"It says flow, efficiency, fulfills needs."},{"startTime":1773.9080000000001,"endTime":1774.4180000000001,"body":"That's it."},{"startTime":1774.618,"endTime":1775.483,"body":"You're fulfilling needs."},{"startTime":1775.488,"endTime":1779.683,"body":"So if you have high flow efficiency"},{"startTime":1775.488,"endTime":1779.683,"body":"and you have a poor home life"},{"startTime":1779.743,"endTime":1782.5330000000001,"body":"or you have issues with home,"},{"startTime":1779.743,"endTime":1782.5330000000001,"body":"you're not being efficient."},{"startTime":1782.833,"endTime":1783.0130000000001,"body":". Right?"},{"startTime":1783.343,"endTime":1783.733,"body":"Right."},{"startTime":1783.833,"endTime":1787.433,"body":"You still have some process"},{"startTime":1783.833,"endTime":1787.433,"body":"improvement to work on."},{"startTime":1787.673,"endTime":1790.943,"body":"And the same with if your home life"},{"startTime":1787.673,"endTime":1790.943,"body":"is awesome and you've got amazing"},{"startTime":1790.943,"endTime":1793.553,"body":"family and they're extended and"},{"startTime":1790.943,"endTime":1793.553,"body":"they're so happy, blah, blah, blah."},{"startTime":1793.7630000000001,"endTime":1795.173,"body":"And you're an asset work."},{"startTime":1795.473,"endTime":1796.823,"body":"Same thing thing."},{"startTime":1797.123,"endTime":1798.113,"body":"Same thing."},{"startTime":1798.113,"endTime":1803.608,"body":"So when we talk to Nicholas  his"},{"startTime":1798.113,"endTime":1803.608,"body":"whole thing is like fix flow, fix oil."},{"startTime":1803.758,"endTime":1807.208,"body":"All of these little waiting moments"},{"startTime":1803.758,"endTime":1807.208,"body":"and constraints and issues, like"},{"startTime":1807.268,"endTime":1810.508,"body":"once you start to loosen those, don't"},{"startTime":1807.268,"endTime":1810.508,"body":"just stop with the ones at home or"},{"startTime":1810.508,"endTime":1814.248,"body":"don't just stop with the ones at"},{"startTime":1810.508,"endTime":1814.248,"body":"work because you're only, and Dr."},{"startTime":1814.248,"endTime":1818.208,"body":"Gold Grant says the same thing,"},{"startTime":1814.248,"endTime":1818.208,"body":"You're only locally optimized, right?"},{"startTime":1818.508,"endTime":1819.678,"body":"You gotta keep going."},{"startTime":1819.828,"endTime":1823.368,"body":"So your Herbie, you might fix the"},{"startTime":1819.828,"endTime":1823.368,"body":"Herbie and we're gonna get to chapter"},{"startTime":1823.368,"endTime":1827.178,"body":"18, but you might fix the Herbie"},{"startTime":1823.368,"endTime":1827.178,"body":"at work and be so happy about it."},{"startTime":1827.178,"endTime":1831.028,"body":"But if we got issues at home that we're"},{"startTime":1827.178,"endTime":1831.028,"body":"not dealing with, with my wife, beautiful"},{"startTime":1831.0330000000001,"endTime":1835.778,"body":"wife, Julie, and my children, we're not"},{"startTime":1831.0330000000001,"endTime":1835.778,"body":"meeting the goal because we're still"},{"startTime":1835.778,"endTime":1838.328,"body":"having unintended outcomes of that."},{"startTime":1838.3880000000001,"endTime":1842.348,"body":"I think chapter 17 even though it's"},{"startTime":1838.3880000000001,"endTime":1842.348,"body":"super short, it plays the reality"},{"startTime":1842.3980000000001,"endTime":1844.768,"body":"I was one of those people"},{"startTime":1842.3980000000001,"endTime":1844.768,"body":"that said like, Why is that?"},{"startTime":1844.768,"endTime":1846.328,"body":"Even in the book, that's stupid."},{"startTime":1846.628,"endTime":1851.038,"body":"But again, accounting for the"},{"startTime":1846.628,"endTime":1851.038,"body":"entire system, you know what it"},{"startTime":1851.038,"endTime":1853.348,"body":"reminds me of is addiction, right?"},{"startTime":1853.353,"endTime":1857.758,"body":"Like, I'm so addicted to work"},{"startTime":1853.353,"endTime":1857.758,"body":"or the dopamine hits that I get"},{"startTime":1857.758,"endTime":1863.008,"body":"from the interactions of work"},{"startTime":1857.758,"endTime":1863.008,"body":"that I put more energy into that."},{"startTime":1863.008,"endTime":1867.328,"body":"And it's the same with my"},{"startTime":1863.008,"endTime":1867.328,"body":"self-medicating alcohol."},{"startTime":1867.328,"endTime":1871.468,"body":"Like all the stuff that I used,"},{"startTime":1867.328,"endTime":1871.468,"body":"I put so much energy into it."},{"startTime":1871.948,"endTime":1878.428,"body":"The first, like usually the very first"},{"startTime":1871.948,"endTime":1878.428,"body":"signal that I'm off the rails again, is"},{"startTime":1878.488,"endTime":1884.008,"body":"other parts of my life are unmanageable,"},{"startTime":1878.488,"endTime":1884.008,"body":"are becoming like the yard easy one."},{"startTime":1884.3980000000001,"endTime":1886.528,"body":"The grass and the weeds"},{"startTime":1884.3980000000001,"endTime":1886.528,"body":"are now three feet."},{"startTime":1886.828,"endTime":1887.9080000000001,"body":"But everything's good."},{"startTime":1888.1480000000001,"endTime":1891.538,"body":"But no, everything's not good"},{"startTime":1888.1480000000001,"endTime":1891.538,"body":"because I'm putting all this time"},{"startTime":1891.538,"endTime":1893.878,"body":"and energy in one part of my life."},{"startTime":1893.878,"endTime":1897.928,"body":"Sometimes it was productive stuff,"},{"startTime":1893.878,"endTime":1897.928,"body":"sometimes it was not productive stuff,"},{"startTime":1897.933,"endTime":1899.968,"body":"but in every case it was addiction."},{"startTime":1900.4180000000001,"endTime":1904.1680000000001,"body":"And the first sign is some important"},{"startTime":1900.4180000000001,"endTime":1904.1680000000001,"body":"part of my life is falling apart."},{"startTime":1904.318,"endTime":1909.478,"body":"And so for me, like I did dismiss"},{"startTime":1904.318,"endTime":1909.478,"body":"it originally, but now, you"},{"startTime":1909.478,"endTime":1911.848,"body":"know, coming to where I'm at"},{"startTime":1909.478,"endTime":1911.848,"body":"now, it's like, no, no, no, no."},{"startTime":1911.848,"endTime":1916.588,"body":"It's a perfect, perfectly suited"},{"startTime":1911.848,"endTime":1916.588,"body":"point of the story in terms of"},{"startTime":1916.588,"endTime":1919.618,"body":"thinking big, like full circle, right?"},{"startTime":1919.673,"endTime":1925.903,"body":"I've been wrestling with this idea around"},{"startTime":1919.673,"endTime":1925.903,"body":"balance, cuz in my head I see a scale and"},{"startTime":1925.903,"endTime":1928.003,"body":"balance means they're evenly balanced."},{"startTime":1928.393,"endTime":1932.803,"body":"So, in Jesse land, that means"},{"startTime":1928.393,"endTime":1932.803,"body":"I spend eight hours working, I"},{"startTime":1932.803,"endTime":1934.333,"body":"spend eight hours exercising."},{"startTime":1934.333,"endTime":1935.683,"body":"I spend eight hours sleeping."},{"startTime":1935.683,"endTime":1937.063,"body":"I spend eight hours with family."},{"startTime":1937.068,"endTime":1939.073,"body":"And there's not enough hours to do that."},{"startTime":1939.2730000000001,"endTime":1941.853,"body":"And I know that there's no"},{"startTime":1939.2730000000001,"endTime":1941.853,"body":"way I'm going to do that."},{"startTime":1941.853,"endTime":1943.443,"body":"It just doesn't even make sense to me."},{"startTime":1943.743,"endTime":1946.713,"body":"But maybe it's a matter of intensity."},{"startTime":1947.0130000000001,"endTime":1949.943,"body":"So this is where I'm at now is"},{"startTime":1947.0130000000001,"endTime":1949.943,"body":"it's a question of intensity."},{"startTime":1950.423,"endTime":1956.063,"body":"Do I give all the other important"},{"startTime":1950.423,"endTime":1956.063,"body":"things in my life, the same measure"},{"startTime":1956.123,"endTime":1958.493,"body":"of intensity that I do my work?"},{"startTime":1958.7930000000001,"endTime":1962.7830000000001,"body":"And if I do that, I mean, that's the"},{"startTime":1958.7930000000001,"endTime":1962.7830000000001,"body":"experiment right now when I spend time"},{"startTime":1962.7830000000001,"endTime":1969.153,"body":"with my mom or my friends or whatever, and"},{"startTime":1962.7830000000001,"endTime":1969.153,"body":"I give them the same measure of intensity,"},{"startTime":1969.453,"endTime":1971.433,"body":"it's a more fruitful experience."},{"startTime":1971.613,"endTime":1977.193,"body":"So it's not, it is that balance,"},{"startTime":1971.613,"endTime":1977.193,"body":"it's intensity, which is also a far"},{"startTime":1977.193,"endTime":1980.613,"body":"cry from half measures or neglect."},{"startTime":1981.063,"endTime":1985.233,"body":"Anyhow, that's where this whole situation,"},{"startTime":1981.063,"endTime":1985.233,"body":"That's what it's ringing in my head."},{"startTime":1985.5330000000001,"endTime":1985.833,"body":"Yeah."},{"startTime":1985.923,"endTime":1990.123,"body":"You gotta find Herbie in whatever"},{"startTime":1985.923,"endTime":1990.123,"body":"situation and then take the load"},{"startTime":1990.128,"endTime":1992.0430000000001,"body":"off it and then what's gonna happen?"},{"startTime":1992.163,"endTime":1992.973,"body":"Another Herbie."},{"startTime":1993.243,"endTime":1994.503,"body":"That's powerful stuff there."},{"startTime":1994.803,"endTime":1997.383,"body":"But it doesn't get any better"},{"startTime":1994.803,"endTime":1997.383,"body":"for Alex either, by the way."},{"startTime":1997.413,"endTime":1997.473,"body":"No."},{"startTime":1997.743,"endTime":1999.153,"body":"Go to chapter 17."},{"startTime":1999.733,"endTime":2002.403,"body":"It's a Monday cause weekend's over, bro."},{"startTime":2002.823,"endTime":2004.383,"body":"Uhhuh reality."},{"startTime":2004.623,"endTime":2006.813,"body":"And Monday morning is a disaster."},{"startTime":2007.113,"endTime":2010.953,"body":"It starts with Davey trying to"},{"startTime":2007.113,"endTime":2010.953,"body":"make breakfast for himself, which"},{"startTime":2010.953,"endTime":2012.933,"body":"is a nice responsible thing to do."},{"startTime":2013.233,"endTime":2017.103,"body":"So when he is in the shower, his"},{"startTime":2013.233,"endTime":2017.103,"body":"children are trying to make pancakes."},{"startTime":2017.553,"endTime":2023.253,"body":"So one, it gets the pan too hot D"},{"startTime":2017.553,"endTime":2023.253,"body":"and then scorches in and he freaks"},{"startTime":2023.253,"endTime":2024.603,"body":"out cause there's smoke going."},{"startTime":2025.123,"endTime":2028.083,"body":"And the two children are fighting"},{"startTime":2025.123,"endTime":2028.083,"body":"in the kitchen and they make"},{"startTime":2028.083,"endTime":2030.243,"body":"this huge mess, huge mess."},{"startTime":2030.253,"endTime":2035.593,"body":"His daughter Sharon's just trying to"},{"startTime":2030.253,"endTime":2035.593,"body":"help and only makes it worse  she grabs"},{"startTime":2035.598,"endTime":2039.853,"body":"a pan and flails it and then they got"},{"startTime":2035.598,"endTime":2039.853,"body":"burnt batter and all kinds of stuff."},{"startTime":2040.0430000000001,"endTime":2041.743,"body":"everything gets ruined."},{"startTime":2042.323,"endTime":2045.233,"body":"And then it's like, hey it's time to go."},{"startTime":2045.2830000000001,"endTime":2049.303,"body":"Then Sharon she fes"},{"startTime":2045.2830000000001,"endTime":2049.303,"body":"illness and she gets sick."},{"startTime":2049.603,"endTime":2052.203,"body":"It's like, Oh, you can't be sick"},{"startTime":2049.603,"endTime":2052.203,"body":"cuz  I got this big thing at"},{"startTime":2052.203,"endTime":2054.543,"body":"work and your mom's not home."},{"startTime":2054.543,"endTime":2056.093,"body":"Like we can't have this."},{"startTime":2056.363,"endTime":2057.773,"body":"And he has to sit her down."},{"startTime":2057.923,"endTime":2061.9629999999997,"body":"Have that conversation because in the"},{"startTime":2057.923,"endTime":2061.9629999999997,"body":"moment you gotta bring the situation and"},{"startTime":2061.9629999999997,"endTime":2064.033,"body":"if it's a nine, you gotta dial it back."},{"startTime":2064.033,"endTime":2067.9629999999997,"body":"And the only way to dial it back is"},{"startTime":2064.033,"endTime":2067.9629999999997,"body":"to put space in between that issue."},{"startTime":2068.353,"endTime":2071.5029999999997,"body":"And the person said they go to the"},{"startTime":2068.353,"endTime":2071.5029999999997,"body":"bedroom and they have a calm conversation"},{"startTime":2071.5029999999997,"endTime":2074.353,"body":"and he explains, I got this situation."},{"startTime":2074.653,"endTime":2075.613,"body":"I have to go to work."},{"startTime":2075.613,"endTime":2077.023,"body":"You have to go to school."},{"startTime":2077.173,"endTime":2080.393,"body":"So they make an agreement and Sharon"},{"startTime":2077.173,"endTime":2080.393,"body":"says, Okay, I'll go to school."},{"startTime":2080.543,"endTime":2086.648,"body":"But by the time he gets both the kids"},{"startTime":2080.543,"endTime":2086.648,"body":"to school, And drives his butt to work."},{"startTime":2086.648,"endTime":2090.328,"body":"It's past nine o'clock . That's when"},{"startTime":2086.648,"endTime":2090.328,"body":"you walk in and be like, Good afternoon."},{"startTime":2090.328,"endTime":2091.078,"body":"You just own it."},{"startTime":2091.158,"endTime":2095.848,"body":"And as he walks in, cause he is"},{"startTime":2091.158,"endTime":2095.848,"body":"late his assistant has a message"},{"startTime":2095.848,"endTime":2097.3779999999997,"body":"slip because this is the eighties."},{"startTime":2097.8579999999997,"endTime":2100.918,"body":"So if you called and no one"},{"startTime":2097.8579999999997,"endTime":2100.918,"body":"was there, you had to leave a"},{"startTime":2100.918,"endTime":2102.778,"body":"message and you get handed to you."},{"startTime":2102.783,"endTime":2108.158,"body":"It was a written from Hilton Smith"},{"startTime":2102.783,"endTime":2108.158,"body":"marked urgent and double underlined."},{"startTime":2108.578,"endTime":2113.088,"body":"So he is gotta call Hilton, I guess"},{"startTime":2108.578,"endTime":2113.088,"body":"he's the coo and he says Well it's about"},{"startTime":2113.088,"endTime":2114.888,"body":"time I tried to reach you an hour ago."},{"startTime":2114.938,"endTime":2118.323,"body":"Cuz  when you do that and you put"},{"startTime":2114.938,"endTime":2118.323,"body":"someone in a box like that, you're"},{"startTime":2118.323,"endTime":2122.223,"body":"immediately, like on the defense, and we"},{"startTime":2118.323,"endTime":2122.223,"body":"already talked about this earlier, but"},{"startTime":2122.223,"endTime":2124.1730000000002,"body":"this is that ambush management style."},{"startTime":2124.623,"endTime":2124.683,"body":"Yeah."},{"startTime":2124.983,"endTime":2128.283,"body":"It's one of the worst things you can"},{"startTime":2124.983,"endTime":2128.283,"body":"do to your employees, ambush them."},{"startTime":2128.433,"endTime":2129.1530000000002,"body":"I hate that."},{"startTime":2129.303,"endTime":2132.6730000000002,"body":"And it's favored by those who fear direct."},{"startTime":2132.823,"endTime":2134.803,"body":"I'm pausing for dramatic effects."},{"startTime":2134.983,"endTime":2141.373,"body":"If you fear direct conflict, you use"},{"startTime":2134.983,"endTime":2141.373,"body":"this method because it's so effective."},{"startTime":2141.763,"endTime":2145.538,"body":"It's like hey if I have to have an"},{"startTime":2141.763,"endTime":2145.538,"body":"uncomfortable conversation with somebody"},{"startTime":2145.688,"endTime":2149.958,"body":"about an issue and we gotta have a"},{"startTime":2145.688,"endTime":2149.958,"body":"chat that's not gonna be comfortable."},{"startTime":2150.198,"endTime":2153.228,"body":"They shield themselves with ambush."},{"startTime":2153.648,"endTime":2157.818,"body":"Cause it immediately, you don't"},{"startTime":2153.648,"endTime":2157.818,"body":"have a chance to recover yourself."},{"startTime":2157.818,"endTime":2158.508,"body":"You're like, damn."},{"startTime":2158.508,"endTime":2160.158,"body":"And then you just do the pile on."},{"startTime":2160.338,"endTime":2166.7780000000002,"body":"So I wrote down some of these ambushes"},{"startTime":2160.338,"endTime":2166.7780000000002,"body":"that we weave into our corporate messaging"},{"startTime":2166.978,"endTime":2168.058,"body":"I'm guilty of all of them."},{"startTime":2168.058,"endTime":2169.708,"body":"That's how I know these"},{"startTime":2168.058,"endTime":2169.708,"body":"are super effective."},{"startTime":2170.008,"endTime":2174.378,"body":"So number one sending out bad"},{"startTime":2170.008,"endTime":2174.378,"body":"news and a mass email as a"},{"startTime":2174.378,"endTime":2177.148,"body":"first strike mass email layoffs."},{"startTime":2177.338,"endTime":2180.728,"body":"That's a super uncomfortable conversation"},{"startTime":2177.338,"endTime":2180.728,"body":"and I'm just gonna do it in a mass"},{"startTime":2180.728,"endTime":2183.248,"body":"email and copy the world on it."},{"startTime":2183.398,"endTime":2183.608,"body":"Two."},{"startTime":2183.808,"endTime":2188.128,"body":"if you're less tech savvy and you wanna do"},{"startTime":2183.808,"endTime":2188.128,"body":"this in person, you get a bunch of people"},{"startTime":2188.128,"endTime":2194.428,"body":"in a group and you deliver bad news in"},{"startTime":2188.128,"endTime":2194.428,"body":"a group setting and then escape, right?"},{"startTime":2194.728,"endTime":2195.0280000000002,"body":"Yeah."},{"startTime":2195.2980000000002,"endTime":2199.5480000000002,"body":"And it's like the bad news is for one"},{"startTime":2195.2980000000002,"endTime":2199.5480000000002,"body":"person, but I'm gonna tell everybody."},{"startTime":2199.578,"endTime":2203.893,"body":"This is where people get uncomfortable"},{"startTime":2199.578,"endTime":2203.893,"body":"in one-on-one situations cuz it's"},{"startTime":2203.893,"endTime":2205.333,"body":"dealing with people's livelihoods."},{"startTime":2205.663,"endTime":2208.753,"body":"So we're gonna get a group of them"},{"startTime":2205.663,"endTime":2208.753,"body":"together and we're gonna say, Hey,"},{"startTime":2208.933,"endTime":2211.033,"body":"the situation is bad, blah blah, blah."},{"startTime":2211.333,"endTime":2214.453,"body":"We're gonna make cuts to the accounting"},{"startTime":2211.333,"endTime":2214.453,"body":"department and then I'm gonna shoot"},{"startTime":2214.453,"endTime":2217.1530000000002,"body":"right out this door and ask this"},{"startTime":2214.453,"endTime":2217.1530000000002,"body":"person if you have any questions."},{"startTime":2217.453,"endTime":2218.293,"body":"That's so bad."},{"startTime":2218.753,"endTime":2220.213,"body":"Ooh, so bad."},{"startTime":2220.363,"endTime":2223.508,"body":"Using the element of surprise"},{"startTime":2220.363,"endTime":2223.508,"body":"to make reassignments and"},{"startTime":2223.508,"endTime":2225.898,"body":"coerced acknowledgements, right."},{"startTime":2226.2980000000002,"endTime":2229.5480000000002,"body":"And be like, Hey you need"},{"startTime":2226.2980000000002,"endTime":2229.5480000000002,"body":"to go to this other project."},{"startTime":2229.938,"endTime":2230.538,"body":"Now."},{"startTime":2230.738,"endTime":2232.718,"body":"I'm gonna use that element of surprise."},{"startTime":2233.158,"endTime":2237.7980000000002,"body":"Instead of having  a uncomfortable"},{"startTime":2233.158,"endTime":2237.7980000000002,"body":"conversation about,  showing up on time"},{"startTime":2237.7980000000002,"endTime":2241.818,"body":"or commitment or whatever, I'm just gonna"},{"startTime":2237.7980000000002,"endTime":2241.818,"body":"be like, You're not my problem anymore."},{"startTime":2241.818,"endTime":2244.668,"body":"Go away and I'm not gonna"},{"startTime":2241.818,"endTime":2244.668,"body":"tell you ahead of time."},{"startTime":2244.818,"endTime":2247.728,"body":"I'm just gonna blast in on you and say,"},{"startTime":2244.818,"endTime":2247.728,"body":"pack up your stuff and get outta here."},{"startTime":2248.0280000000002,"endTime":2252.468,"body":"Now you're somebody else's problem making"},{"startTime":2248.0280000000002,"endTime":2252.468,"body":"those things or worse, this coerced"},{"startTime":2252.588,"endTime":2255.978,"body":"acknowledgement where it's like, Hey,"},{"startTime":2252.588,"endTime":2255.978,"body":"you need to go to this other project,"},{"startTime":2256.098,"endTime":2259.578,"body":"and by the way, you need to sign"},{"startTime":2256.098,"endTime":2259.578,"body":"this piece of paper that's backdated"},{"startTime":2259.583,"endTime":2261.758,"body":"so I can be free and clear from hr."},{"startTime":2262.068,"endTime":2264.603,"body":"So my bus covered for the process."},{"startTime":2264.9030000000002,"endTime":2265.893,"body":"Oh, negative."},{"startTime":2265.9230000000002,"endTime":2267.843,"body":"All of those are just ambushes."},{"startTime":2268.123,"endTime":2270.698,"body":"If you are a leader and"},{"startTime":2268.123,"endTime":2270.698,"body":"you do this, just stop."},{"startTime":2270.998,"endTime":2271.328,"body":"Stop it."},{"startTime":2271.638,"endTime":2273.763,"body":"Do you have another ambush style?"},{"startTime":2273.913,"endTime":2277.628,"body":"I don't know that I have another ambush"},{"startTime":2273.913,"endTime":2277.628,"body":"style, but the two that bug me the"},{"startTime":2277.633,"endTime":2284.788,"body":"most is the group ash chewing when"},{"startTime":2277.633,"endTime":2284.788,"body":"it's one or two people and everybody"},{"startTime":2284.788,"endTime":2287.038,"body":"knows it's the one or two people."},{"startTime":2287.338,"endTime":2291.658,"body":"Well, I do have another ambush,"},{"startTime":2287.338,"endTime":2291.658,"body":"it's just totally disrespectful and."},{"startTime":2291.958,"endTime":2294.538,"body":"I respect you less if"},{"startTime":2291.958,"endTime":2294.538,"body":"that's what you're doing."},{"startTime":2294.718,"endTime":2294.928,"body":"Oh, yeah."},{"startTime":2295.288,"endTime":2296.068,"body":"Percent, right?"},{"startTime":2296.068,"endTime":2298.7980000000002,"body":"Like, come on man, we all"},{"startTime":2296.068,"endTime":2298.7980000000002,"body":"know what the deal is."},{"startTime":2298.7980000000002,"endTime":2299.518,"body":"Why you scared?"},{"startTime":2299.518,"endTime":2300.358,"body":"What are you scared of?."},{"startTime":2300.508,"endTime":2301.433,"body":"It's the conflict."},{"startTime":2301.613,"endTime":2306.053,"body":"The other one is sending people,"},{"startTime":2301.613,"endTime":2306.053,"body":"like, I call it booger, flicking,"},{"startTime":2306.353,"endTime":2307.613,"body":"like, this person's a problem here."},{"startTime":2307.613,"endTime":2313.193,"body":"I'm gonna flip my booger to somebody"},{"startTime":2307.613,"endTime":2313.193,"body":"else instead of having the conversation."},{"startTime":2313.193,"endTime":2317.353,"body":"I have experience with one young man,"},{"startTime":2313.193,"endTime":2317.353,"body":"three years, three year apprentice."},{"startTime":2317.6530000000002,"endTime":2320.053,"body":"And he bounced around"},{"startTime":2317.6530000000002,"endTime":2320.053,"body":"from job to job to job."},{"startTime":2320.058,"endTime":2324.483,"body":"He finally ended up on my crew and he"},{"startTime":2320.058,"endTime":2324.483,"body":"was nowhere near where he should have"},{"startTime":2324.483,"endTime":2327.243,"body":"been in terms of skill and knowledge."},{"startTime":2327.663,"endTime":2330.238,"body":"And so I talked to him like,"},{"startTime":2327.663,"endTime":2330.238,"body":"Bro what have you been, I know"},{"startTime":2330.238,"endTime":2331.318,"body":"you're a 30 year apprentice."},{"startTime":2331.318,"endTime":2332.578,"body":"You don't know how to do this."},{"startTime":2332.878,"endTime":2334.708,"body":"And he's like, Well,"},{"startTime":2332.878,"endTime":2334.708,"body":"nobody's ever showed me."},{"startTime":2334.708,"endTime":2336.088,"body":"I'm like, Okay, well let me show you."},{"startTime":2336.118,"endTime":2338.878,"body":"And so he had a lot of problems,"},{"startTime":2336.118,"endTime":2338.878,"body":"like just a lot of problems."},{"startTime":2339.178,"endTime":2340.918,"body":"And I finally sat him down."},{"startTime":2340.918,"endTime":2343.288,"body":"I said, Look, bro, like I'm"},{"startTime":2340.918,"endTime":2343.288,"body":"gonna be patient with you,"},{"startTime":2343.288,"endTime":2344.788,"body":"but I need more from you."},{"startTime":2344.788,"endTime":2348.268,"body":"And here are the things that, like,"},{"startTime":2344.788,"endTime":2348.268,"body":"you ain't even got the tools you're"},{"startTime":2348.678,"endTime":2350.908,"body":"supposed to have, so you're gonna have"},{"startTime":2348.678,"endTime":2350.908,"body":"to have these tools, blah, blah, blah."},{"startTime":2351.058,"endTime":2352.378,"body":"And he seemed like shocked."},{"startTime":2352.378,"endTime":2353.668,"body":"Like, What do you like offended?"},{"startTime":2354.148,"endTime":2357.628,"body":"And I said, Dude why do you"},{"startTime":2354.148,"endTime":2357.628,"body":"think you get passed around"},{"startTime":2357.928,"endTime":2359.968,"body":"from job to job to job to job?"},{"startTime":2360.118,"endTime":2363.088,"body":"And his response was, Cuz"},{"startTime":2360.118,"endTime":2363.088,"body":"everybody wants me on their."},{"startTime":2363.388,"endTime":2365.098,"body":"I was like, Oh my God."},{"startTime":2365.098,"endTime":2366.388,"body":"Like he really believed that."},{"startTime":2366.578,"endTime":2367.068,"body":"Yeah."},{"startTime":2367.408,"endTime":2368.638,"body":"And I said, No"},{"startTime":2368.788,"endTime":2370.438,"body":"yeah, no, they passed."},{"startTime":2370.828,"endTime":2374.458,"body":"It's because they're happy"},{"startTime":2370.828,"endTime":2374.458,"body":"to get rid of you first."},{"startTime":2374.758,"endTime":2376.858,"body":"like got teary-eyed and everything."},{"startTime":2376.858,"endTime":2381.138,"body":"I like, Look bro, I'm sorry to bring"},{"startTime":2376.858,"endTime":2381.138,"body":"this truth to you, but that's my"},{"startTime":2381.143,"endTime":2383.368,"body":"job to let you know and I got you."},{"startTime":2383.408,"endTime":2386.108,"body":"I could help you, but you"},{"startTime":2383.408,"endTime":2386.108,"body":"really gotta pick it up."},{"startTime":2386.108,"endTime":2387.068,"body":"I'm gonna be patient."},{"startTime":2387.218,"endTime":2387.933,"body":"And it helped, right?"},{"startTime":2387.993,"endTime":2389.4030000000002,"body":"All of a sudden he's like, Man, thank you."},{"startTime":2389.4030000000002,"endTime":2390.603,"body":"Nobody ever told me that."},{"startTime":2390.993,"endTime":2394.893,"body":"But three years like you're under"},{"startTime":2390.993,"endTime":2394.893,"body":"serving that person, that human"},{"startTime":2394.893,"endTime":2400.643,"body":"being's career by flicking the damn"},{"startTime":2394.893,"endTime":2400.643,"body":"booger and being a chicken and not"},{"startTime":2400.643,"endTime":2402.593,"body":"having the performance conversation."},{"startTime":2403.043,"endTime":2409.133,"body":"So the other ambush that I cannot"},{"startTime":2403.043,"endTime":2409.133,"body":"I will exploit it is, Hey, they"},{"startTime":2409.133,"endTime":2414.6530000000002,"body":"said this came from upstairs,"},{"startTime":2409.133,"endTime":2414.6530000000002,"body":"This came from the main, right?"},{"startTime":2414.6530000000002,"endTime":2415.343,"body":"Like, it's not me."},{"startTime":2415.643,"endTime":2416.633,"body":"It's not me."},{"startTime":2416.933,"endTime":2417.683,"body":"It's them."},{"startTime":2417.983,"endTime":2420.023,"body":"Like real story pass through."},{"startTime":2420.4230000000002,"endTime":2420.843,"body":"Yes."},{"startTime":2421.143,"endTime":2426.273,"body":"And you know, the worst thing about"},{"startTime":2421.143,"endTime":2426.273,"body":"that again is you abdicate your"},{"startTime":2426.723,"endTime":2428.883,"body":"authority and your responsibility."},{"startTime":2428.913,"endTime":2434.313,"body":"Or rather, if I do that, I'm abdicating"},{"startTime":2428.913,"endTime":2434.313,"body":"my authority and responsibility to them."},{"startTime":2434.613,"endTime":2436.143,"body":"Whoever them is."},{"startTime":2436.443,"endTime":2439.9230000000002,"body":"And so  I had a situation where"},{"startTime":2436.443,"endTime":2439.9230000000002,"body":"my boss was writing me up, like"},{"startTime":2439.9230000000002,"endTime":2443.623,"body":"a corrective action thing for, I"},{"startTime":2439.9230000000002,"endTime":2443.623,"body":"don't even remember what it was."},{"startTime":2443.993,"endTime":2446.693,"body":"And I earned it like it wasn't wrong."},{"startTime":2446.9230000000002,"endTime":2449.623,"body":"I pissed off hr, I argued"},{"startTime":2446.9230000000002,"endTime":2449.623,"body":"with a bunch of people."},{"startTime":2449.623,"endTime":2454.093,"body":"I got really emotional about a situation,"},{"startTime":2449.623,"endTime":2454.093,"body":"so I was getting written up for that."},{"startTime":2454.293,"endTime":2457.1730000000002,"body":"But what he said is, Hey,"},{"startTime":2454.293,"endTime":2457.1730000000002,"body":"man, I gotta write you up."},{"startTime":2457.473,"endTime":2460.953,"body":"This is coming from above"},{"startTime":2457.473,"endTime":2460.953,"body":"and this is what they think."},{"startTime":2461.253,"endTime":2465.483,"body":"And my immediate response is like,"},{"startTime":2461.253,"endTime":2465.483,"body":"Okay, well why am I talking to you?"},{"startTime":2465.783,"endTime":2467.493,"body":"I think I should hear this from them."},{"startTime":2467.643,"endTime":2468.723,"body":"What he wanted to do."},{"startTime":2468.813,"endTime":2470.303,"body":"All he wanted was a signature."},{"startTime":2470.308,"endTime":2472.083,"body":"He didn't want to have the conversation."},{"startTime":2472.083,"endTime":2473.823,"body":"And so of course I"},{"startTime":2472.083,"endTime":2473.823,"body":"pressed, I'm like, Okay."},{"startTime":2474.273,"endTime":2477.183,"body":"Like if it's from them, I'm"},{"startTime":2474.273,"endTime":2477.183,"body":"kind of feeling like you don't"},{"startTime":2477.183,"endTime":2478.683,"body":"agree with this write up."},{"startTime":2478.983,"endTime":2481.233,"body":"And so if you don't agree,"},{"startTime":2478.983,"endTime":2481.233,"body":"why are you bringing it to me?"},{"startTime":2481.238,"endTime":2481.993,"body":"He's like, No, no, no, no."},{"startTime":2481.998,"endTime":2482.493,"body":"I agree."},{"startTime":2482.493,"endTime":2484.1730000000002,"body":"Like, Oh, okay, well"},{"startTime":2482.493,"endTime":2484.1730000000002,"body":"let's talk about that."},{"startTime":2484.473,"endTime":2487.533,"body":"Well, you know, we just really need"},{"startTime":2484.473,"endTime":2487.533,"body":"to, you know, it's just the formality."},{"startTime":2487.533,"endTime":2490.9230000000002,"body":"And of course I lost total respect"},{"startTime":2487.533,"endTime":2490.9230000000002,"body":"for that person after that."},{"startTime":2490.9230000000002,"endTime":2495.363,"body":"But it was one of those like hidden"},{"startTime":2490.9230000000002,"endTime":2495.363,"body":"ambushes, You're trying to be my friend"},{"startTime":2495.363,"endTime":2497.643,"body":"and you're sticking the knife in my rib."},{"startTime":2497.648,"endTime":2498.603,"body":"That's most"},{"startTime":2498.603,"endTime":2499.083,"body":"effective."},{"startTime":2499.088,"endTime":2501.393,"body":"Ambush is when you don't even see coming."},{"startTime":2501.593,"endTime":2502.763,"body":". Name droppers."},{"startTime":2502.853,"endTime":2503.963,"body":"Don't do that."},{"startTime":2503.968,"endTime":2504.833,"body":"Cause you'll get caught."},{"startTime":2505.133,"endTime":2505.6730000000002,"body":"Yes."},{"startTime":2505.943,"endTime":2508.613,"body":"Cause how do I know I call the name."},{"startTime":2508.793,"endTime":2509.553,"body":"Drop the name."},{"startTime":2509.553,"endTime":2511.023,"body":"I ain't scared of calling a name."},{"startTime":2511.223,"endTime":2511.6730000000002,"body":"Right."},{"startTime":2511.763,"endTime":2511.883,"body":"I"},{"startTime":2511.883,"endTime":2513.413,"body":"got number two, bro."},{"startTime":2513.533,"endTime":2513.883,"body":"Oh."},{"startTime":2514.253,"endTime":2514.433,"body":"And then"},{"startTime":2514.433,"endTime":2516.323,"body":"I'll call and find out that you're a liar."},{"startTime":2516.383,"endTime":2518.453,"body":"Oh, right."},{"startTime":2518.453,"endTime":2520.373,"body":"And then it's even a worse situation."},{"startTime":2520.533,"endTime":2523.4030000000002,"body":"Because Oh, what are we, like,"},{"startTime":2520.533,"endTime":2523.4030000000002,"body":"We can't even repair that."},{"startTime":2523.463,"endTime":2524.543,"body":"Like at then it's done."},{"startTime":2524.603,"endTime":2525.6530000000002,"body":"It's just done."},{"startTime":2525.6530000000002,"endTime":2526.823,"body":"There's only one way out."},{"startTime":2526.853,"endTime":2527.933,"body":"And that's the move on."},{"startTime":2528.343,"endTime":2532.603,"body":"And I have a letter, I've also"},{"startTime":2528.343,"endTime":2532.603,"body":"deserved a performance improvement plan"},{"startTime":2532.603,"endTime":2534.493,"body":"letter, , and I got the damn thing."},{"startTime":2534.793,"endTime":2535.663,"body":"I still got it."},{"startTime":2535.863,"endTime":2539.253,"body":"I'm glad that they did that because,"},{"startTime":2535.863,"endTime":2539.253,"body":"hey, you know what, here's a list of"},{"startTime":2539.258,"endTime":2540.393,"body":"the things that you need to work on."},{"startTime":2540.393,"endTime":2540.933,"body":"Got it."},{"startTime":2541.233,"endTime":2541.413,"body":"Yep."},{"startTime":2541.413,"endTime":2542.163,"body":"A hundred percent."},{"startTime":2542.253,"endTime":2546.753,"body":"I'll go work on this, these items and,"},{"startTime":2542.253,"endTime":2546.753,"body":"so those performance things, but if"},{"startTime":2546.753,"endTime":2550.953,"body":"you have a real conversation about"},{"startTime":2546.753,"endTime":2550.953,"body":"that and it's truthful and it's honest"},{"startTime":2550.953,"endTime":2553.713,"body":"and open, it's like, Hey, we have"},{"startTime":2550.953,"endTime":2553.713,"body":"this opportunity, blah, blah, blah."},{"startTime":2554.043,"endTime":2555.443,"body":"Doors will open for you."},{"startTime":2555.593,"endTime":2555.9230000000002,"body":"One."},{"startTime":2555.9230000000002,"endTime":2558.773,"body":"If you're a leader and you"},{"startTime":2555.9230000000002,"endTime":2558.773,"body":"do that, you're not a leader."},{"startTime":2558.773,"endTime":2560.093,"body":"You're a Tyt."},{"startTime":2560.093,"endTime":2560.373,"body":"Yeah."},{"startTime":2560.6730000000002,"endTime":2562.958,"body":". You're not effective at all."},{"startTime":2563.113,"endTime":2567.643,"body":"Uh, two, if you're the victim"},{"startTime":2563.113,"endTime":2567.643,"body":"of an ambush, I have some tips."},{"startTime":2568.063,"endTime":2568.543,"body":"Ooh."},{"startTime":2568.593,"endTime":2571.363,"body":"First thing is check your"},{"startTime":2568.593,"endTime":2571.363,"body":"ego . Because it's like, I'm"},{"startTime":2571.393,"endTime":2573.463,"body":"being assaulted verbally or worse."},{"startTime":2573.793,"endTime":2575.983,"body":"So you have to try to remain calm."},{"startTime":2576.033,"endTime":2579.303,"body":"And if you can be calm in that"},{"startTime":2576.033,"endTime":2579.303,"body":"situation, it's a superpower."},{"startTime":2579.613,"endTime":2582.878,"body":"Cause you immediately level"},{"startTime":2579.613,"endTime":2582.878,"body":"the playing field  as the"},{"startTime":2582.878,"endTime":2584.498,"body":"attacker tries to ambush you."},{"startTime":2584.618,"endTime":2586.898,"body":"The whole point of the ambush"},{"startTime":2584.618,"endTime":2586.898,"body":"you is to get you to physically"},{"startTime":2586.898,"endTime":2588.608,"body":"react or emotionally react."},{"startTime":2588.808,"endTime":2589.768,"body":"That's the whole point."},{"startTime":2590.158,"endTime":2595.828,"body":"And thereby, if you react and you go"},{"startTime":2590.158,"endTime":2595.828,"body":"start swearing at them or stomp your"},{"startTime":2595.828,"endTime":2601.108,"body":"feet or do the thing that they, that's"},{"startTime":2595.828,"endTime":2601.108,"body":"the reason why they're gonna ambush you."},{"startTime":2601.538,"endTime":2602.468,"body":"You do that."},{"startTime":2602.618,"endTime":2603.308,"body":"They win."},{"startTime":2603.308,"endTime":2605.888,"body":"Because that was the whole point"},{"startTime":2603.308,"endTime":2605.888,"body":"of the ambush is ruined your"},{"startTime":2605.888,"endTime":2607.718,"body":"reputation and make you stomp out."},{"startTime":2608.018,"endTime":2609.938,"body":"So here's the trick."},{"startTime":2610.418,"endTime":2612.908,"body":"You gotta pause for six seconds."},{"startTime":2613.2980000000002,"endTime":2613.7780000000002,"body":"Ooh,"},{"startTime":2614.078,"endTime":2615.128,"body":"that's six seconds."},{"startTime":2615.128,"endTime":2615.938,"body":"Not that long."},{"startTime":2616.388,"endTime":2616.628,"body":"Nope."},{"startTime":2616.688,"endTime":2617.0480000000002,"body":"Is it?"},{"startTime":2617.0480000000002,"endTime":2617.948,"body":"I just counted in my head."},{"startTime":2618.098,"endTime":2619.538,"body":"But it's been studied."},{"startTime":2619.838,"endTime":2622.208,"body":"There's psychological studies."},{"startTime":2622.208,"endTime":2625.023,"body":"A book called Never Split the Difference."},{"startTime":2625.273,"endTime":2628.693,"body":"Uncommon Communicator is a good podcast"},{"startTime":2625.273,"endTime":2628.693,"body":"too, but never split the difference."},{"startTime":2629.023,"endTime":2635.563,"body":"Just having that six second pause"},{"startTime":2629.023,"endTime":2635.563,"body":"takes all the air out of the Ambusher"},{"startTime":2635.863,"endTime":2637.893,"body":"hires you have to remain calm too."},{"startTime":2637.893,"endTime":2638.703,"body":"And it's super hard."},{"startTime":2638.763,"endTime":2639.513,"body":"It's so hard."},{"startTime":2639.573,"endTime":2642.293,"body":"But it has a profound"},{"startTime":2639.573,"endTime":2642.293,"body":"impact on human conflict."},{"startTime":2642.593,"endTime":2648.383,"body":"Two, you gotta set boundaries tactfully"},{"startTime":2642.593,"endTime":2648.383,"body":"and tactfully is call out the ambush"},{"startTime":2648.383,"endTime":2652.823,"body":"behavior and set a appropriate"},{"startTime":2648.383,"endTime":2652.823,"body":"meeting time in place for the meeting."},{"startTime":2653.213,"endTime":2654.113,"body":"Just call 'em out."},{"startTime":2654.383,"endTime":2655.733,"body":"But you have to do it calmly."},{"startTime":2656.143,"endTime":2658.6730000000002,"body":"Be like, Hey I have a meeting right now."},{"startTime":2658.853,"endTime":2660.553,"body":"I haven't started my day."},{"startTime":2660.593,"endTime":2666.033,"body":"You didn't follow the proper communication"},{"startTime":2660.593,"endTime":2666.033,"body":"methods that I set for myself and"},{"startTime":2666.033,"endTime":2667.563,"body":"everybody that I communicate with."},{"startTime":2667.568,"endTime":2669.093,"body":"So here's how it works."},{"startTime":2669.093,"endTime":2671.013,"body":"Please look at my calendar."},{"startTime":2671.013,"endTime":2672.333,"body":"Find an open time."},{"startTime":2672.603,"endTime":2676.873,"body":"Let's have this conversation for"},{"startTime":2672.603,"endTime":2676.873,"body":"real when we can both do it calmly."},{"startTime":2677.368,"endTime":2679.618,"body":"And it could be 10 minutes from"},{"startTime":2677.368,"endTime":2679.618,"body":"now, it could be an hour from now."},{"startTime":2679.618,"endTime":2680.5480000000002,"body":"Let's go take a walk."},{"startTime":2680.5480000000002,"endTime":2683.638,"body":"Let's go look at the situation,"},{"startTime":2680.5480000000002,"endTime":2683.638,"body":"put some distance in between"},{"startTime":2683.638,"endTime":2688.168,"body":"that attack and yourself, and set"},{"startTime":2683.638,"endTime":2688.168,"body":"some boundaries around yourself."},{"startTime":2688.258,"endTime":2691.748,"body":"So this is the emotional swift reaction."},{"startTime":2691.753,"endTime":2692.198,"body":"Force."},{"startTime":2692.588,"endTime":2693.428,"body":"I like that."},{"startTime":2693.428,"endTime":2693.5480000000002,"body":"Right?"},{"startTime":2693.848,"endTime":2696.968,"body":"So you gotta pump the brakes"},{"startTime":2693.848,"endTime":2696.968,"body":"on the situation, but you"},{"startTime":2696.968,"endTime":2698.318,"body":"have to do it very tactfully."},{"startTime":2698.368,"endTime":2703.223,"body":"if you come off and you start screaming"},{"startTime":2698.368,"endTime":2703.223,"body":"and yelling, you lost, lost . You"},{"startTime":2703.223,"endTime":2706.283,"body":"gotta set some boundaries around"},{"startTime":2703.223,"endTime":2706.283,"body":"yourself, and that's hard to do."},{"startTime":2706.583,"endTime":2710.593,"body":"But usually people will to,"},{"startTime":2706.583,"endTime":2710.593,"body":"unless they're a complete bully"},{"startTime":2710.593,"endTime":2712.333,"body":"in that situation, just walk away."},{"startTime":2712.483,"endTime":2715.093,"body":"Three, be confident, not apologetic."},{"startTime":2715.293,"endTime":2720.393,"body":"Once you've calmed the situation, you've"},{"startTime":2715.293,"endTime":2720.393,"body":"set some boundaries, Confidence comes in."},{"startTime":2720.453,"endTime":2723.063,"body":"Be like, Thank you for your feedback."},{"startTime":2723.183,"endTime":2725.163,"body":"And don't try to get back."},{"startTime":2725.253,"endTime":2726.543,"body":"There's no get backs here."},{"startTime":2726.883,"endTime":2731.1730000000002,"body":"If you can take enough time to write"},{"startTime":2726.883,"endTime":2731.1730000000002,"body":"down the criticism on a whiteboard,"},{"startTime":2731.1730000000002,"endTime":2735.2980000000002,"body":"put those nasty words in physical form."},{"startTime":2735.448,"endTime":2736.138,"body":"On a whiteboard."},{"startTime":2736.5480000000002,"endTime":2736.898,"body":"Oh."},{"startTime":2737.198,"endTime":2737.228,"body":"Oh."},{"startTime":2737.228,"endTime":2739.7780000000002,"body":"You wanna kill a nasty situation?"},{"startTime":2739.7780000000002,"endTime":2740.978,"body":"Make it visual."},{"startTime":2741.128,"endTime":2745.118,"body":"If there's no whiteboard around you and"},{"startTime":2741.128,"endTime":2745.118,"body":"it's like a physical thing, be like,"},{"startTime":2745.118,"endTime":2747.918,"body":"let's go physically walk  and look at it."},{"startTime":2748.188,"endTime":2750.683,"body":"And one it changes the tempo"},{"startTime":2748.188,"endTime":2750.683,"body":"of the conversation cuz you"},{"startTime":2750.683,"endTime":2751.943,"body":"actually have to physically move."},{"startTime":2751.948,"endTime":2755.263,"body":"And two it helps you collect your"},{"startTime":2751.948,"endTime":2755.263,"body":"thoughts if you're being ambush."},{"startTime":2755.633,"endTime":2759.623,"body":"But you gotta do it like, cool cat,"},{"startTime":2755.633,"endTime":2759.623,"body":"you gotta have a late night DJ voice."},{"startTime":2759.623,"endTime":2760.763,"body":"I can't, I don't have one."},{"startTime":2760.763,"endTime":2765.108,"body":"Then for once you've set boundaries"},{"startTime":2760.763,"endTime":2765.108,"body":"and you're not being apologetic,"},{"startTime":2765.498,"endTime":2770.148,"body":"now it's time to challenge untrue"},{"startTime":2765.498,"endTime":2770.148,"body":"or exaggerated accusations."},{"startTime":2770.268,"endTime":2770.508,"body":"Yes."},{"startTime":2770.508,"endTime":2775.568,"body":"So this is why you gotta start writing"},{"startTime":2770.508,"endTime":2775.568,"body":"stuff on the wall or go physically."},{"startTime":2775.868,"endTime":2778.988,"body":"It's like, Hey, what, what's the"},{"startTime":2775.868,"endTime":2778.988,"body":"situation between you and Brad?"},{"startTime":2779.138,"endTime":2780.128,"body":"Brad's not here right now."},{"startTime":2780.128,"endTime":2783.663,"body":"Let's grab Brad, bring it into"},{"startTime":2780.128,"endTime":2783.663,"body":"this conversation right now."},{"startTime":2783.723,"endTime":2785.613,"body":"Be like, Hey, let's not do this."},{"startTime":2785.913,"endTime":2787.623,"body":"He said, he said stuff."},{"startTime":2787.623,"endTime":2789.9030000000002,"body":"Let's actually have a three-way"},{"startTime":2787.623,"endTime":2789.9030000000002,"body":"conversation about it."},{"startTime":2790.203,"endTime":2791.433,"body":"Turn on a cell phone."},{"startTime":2791.433,"endTime":2794.043,"body":"They have this magical device"},{"startTime":2791.433,"endTime":2794.043,"body":"that's called a speaker."},{"startTime":2794.523,"endTime":2796.383,"body":"Or a teams or whatever."},{"startTime":2796.388,"endTime":2798.393,"body":"We're all basically reachable these days."},{"startTime":2798.433,"endTime":2803.143,"body":"And then challenge those exaggerated"},{"startTime":2798.433,"endTime":2803.143,"body":"accusations if you're being gas."},{"startTime":2803.443,"endTime":2806.593,"body":"Someone is like trying"},{"startTime":2803.443,"endTime":2806.593,"body":"to make you feel crazy."},{"startTime":2806.743,"endTime":2813.013,"body":"As you're challenging these accusations,"},{"startTime":2806.743,"endTime":2813.013,"body":"you answer who, what, where, when,"},{"startTime":2813.193,"endTime":2815.563,"body":"how many for every statement that"},{"startTime":2815.723,"endTime":2820.913,"body":"and usually you'll find in one of those,"},{"startTime":2815.723,"endTime":2820.913,"body":"they can't answer one of those cuz they"},{"startTime":2821.003,"endTime":2825.583,"body":"made some wild assumption and be like,"},{"startTime":2821.003,"endTime":2825.583,"body":"you know what, no, I've already had this"},{"startTime":2825.588,"endTime":2828.823,"body":"agreement with this person and we're"},{"startTime":2825.588,"endTime":2828.823,"body":"actually gonna do it next Thursday."},{"startTime":2828.828,"endTime":2830.113,"body":"And that's what we're gonna stick to."},{"startTime":2830.113,"endTime":2831.523,"body":"Cuz that works for the whole plan."},{"startTime":2831.703,"endTime":2834.433,"body":"I'm sorry you didn't understand"},{"startTime":2831.703,"endTime":2834.433,"body":"that cause I didn't tell"},{"startTime":2834.433,"endTime":2835.843,"body":"you, but I'm telling you now."},{"startTime":2835.993,"endTime":2840.043,"body":"So you're starting to mend the"},{"startTime":2835.993,"endTime":2840.043,"body":"relationship by challenging"},{"startTime":2840.0480000000002,"endTime":2841.873,"body":"their false assumptions."},{"startTime":2842.093,"endTime":2845.023,"body":"But again you have to do"},{"startTime":2842.093,"endTime":2845.023,"body":"this in very calm character."},{"startTime":2845.323,"endTime":2846.463,"body":"And how do you do that?"},{"startTime":2846.623,"endTime":2847.433,"body":"Go to step five."},{"startTime":2847.433,"endTime":2851.813,"body":"And that's using assertive"},{"startTime":2847.433,"endTime":2851.813,"body":"I and not you ever using."},{"startTime":2852.248,"endTime":2853.598,"body":"You or their name?"},{"startTime":2854.018,"endTime":2855.368,"body":"Or somebody else's name."},{"startTime":2855.708,"endTime":2860.868,"body":"Because what that does is say, you told"},{"startTime":2855.708,"endTime":2860.868,"body":"me that I can make my own hours, and you"},{"startTime":2860.873,"endTime":2863.148,"body":"told me that blah, blah, blah, blah, blah."},{"startTime":2863.148,"endTime":2867.198,"body":"And just like, oh, just throwing"},{"startTime":2863.148,"endTime":2867.198,"body":"gas on the fire when you do that."},{"startTime":2867.203,"endTime":2871.248,"body":"Because yes, all of a sudden if someone"},{"startTime":2867.203,"endTime":2871.248,"body":"doesn't like confrontation, they're scared"},{"startTime":2871.248,"endTime":2874.128,"body":"of that, and now it's now in their face."},{"startTime":2874.488,"endTime":2875.868,"body":"Now they'll double down."},{"startTime":2876.018,"endTime":2879.073,"body":"On the frontal assault because"},{"startTime":2876.018,"endTime":2879.073,"body":"they're committed, They're"},{"startTime":2879.078,"endTime":2880.843,"body":"committed to that frontal assault."},{"startTime":2880.893,"endTime":2884.073,"body":"You can't maneuver away from that"},{"startTime":2880.893,"endTime":2884.073,"body":"once you're committed to that assault."},{"startTime":2884.283,"endTime":2886.323,"body":"So they'll double down on that."},{"startTime":2886.323,"endTime":2890.413,"body":"And then sometimes, this is how we turn"},{"startTime":2886.323,"endTime":2890.413,"body":"into physical blows, , because when"},{"startTime":2890.413,"endTime":2894.213,"body":"you get into a completely situation"},{"startTime":2890.413,"endTime":2894.213,"body":"where you have no way out, the only"},{"startTime":2894.213,"endTime":2896.513,"body":"way out is you use fights, right?"},{"startTime":2896.6730000000002,"endTime":2900.213,"body":"So the other party will automatically"},{"startTime":2896.6730000000002,"endTime":2900.213,"body":"become defensive if you're using you."},{"startTime":2900.213,"endTime":2906.333,"body":"So if using I you're taking those blows,"},{"startTime":2900.213,"endTime":2906.333,"body":"but you're being assertive about it and"},{"startTime":2906.333,"endTime":2911.523,"body":"you always use I, and then the sixth"},{"startTime":2906.333,"endTime":2911.523,"body":"step, and probably the most important."},{"startTime":2911.823,"endTime":2912.4230000000002,"body":"Listen"},{"startTime":2912.723,"endTime":2913.883,"body":"with your ears."},{"startTime":2914.4030000000002,"endTime":2918.383,"body":". Listen, actively and listening"},{"startTime":2914.4030000000002,"endTime":2918.383,"body":"actively means you have to turn"},{"startTime":2918.383,"endTime":2920.543,"body":"your body and face the person's."},{"startTime":2920.843,"endTime":2924.233,"body":"Both ears can hear equally"},{"startTime":2920.843,"endTime":2924.233,"body":"and then it comes at you."},{"startTime":2924.233,"endTime":2929.553,"body":"And then two, your body language expresses"},{"startTime":2924.233,"endTime":2929.553,"body":"if I'm open and I don't have my myths"},{"startTime":2929.553,"endTime":2932.533,"body":"up I'm open to having a conversation."},{"startTime":2932.683,"endTime":2937.143,"body":"And that's why when you're trying to"},{"startTime":2932.683,"endTime":2937.143,"body":"diffuse the situation, if you have to"},{"startTime":2937.143,"endTime":2942.213,"body":"have that conversation right immediately"},{"startTime":2937.143,"endTime":2942.213,"body":"when you write the words down, one,"},{"startTime":2942.218,"endTime":2946.498,"body":"if it's like super aggressive they"},{"startTime":2942.218,"endTime":2946.498,"body":"will tone themselves down because it"},{"startTime":2946.498,"endTime":2949.7780000000002,"body":"has this psychological thing where"},{"startTime":2946.498,"endTime":2949.7780000000002,"body":"if super aggressive words and they"},{"startTime":2950.0480000000002,"endTime":2951.818,"body":"can see it, it diffuses it that way."},{"startTime":2951.818,"endTime":2955.2980000000002,"body":"And two, it helps you listen because"},{"startTime":2951.818,"endTime":2955.2980000000002,"body":"it's like, this is what I understand"},{"startTime":2955.2980000000002,"endTime":2958.058,"body":"the situation that boom, boom, boom."},{"startTime":2958.088,"endTime":2961.7780000000002,"body":"And these, these five things, is this"},{"startTime":2958.088,"endTime":2961.7780000000002,"body":"the entirety of the problem because"},{"startTime":2961.828,"endTime":2963.658,"body":"let's go through these one at a time."},{"startTime":2963.858,"endTime":2968.808,"body":"And you might hear what your"},{"startTime":2963.858,"endTime":2968.808,"body":"colleague is saying, , but are"},{"startTime":2969.098,"endTime":2970.518,"body":"you actually listening to them"},{"startTime":2970.518,"endTime":2974.258,"body":"or are you waiting for your time to speak?"},{"startTime":2974.558,"endTime":2977.708,"body":"And people's minds often want wander."},{"startTime":2977.768,"endTime":2978.788,"body":"I'm all over the place."},{"startTime":2978.788,"endTime":2983.338,"body":"So I have to actually write stuff down"},{"startTime":2978.788,"endTime":2983.338,"body":"and especially if you're getting ambushed"},{"startTime":2983.338,"endTime":2986.2780000000002,"body":"in a group setting take meticulous notes."},{"startTime":2986.7980000000002,"endTime":2991.588,"body":"Cause they want you to be shocked"},{"startTime":2986.7980000000002,"endTime":2991.588,"body":"and not write anything down."},{"startTime":2991.588,"endTime":2995.328,"body":"So it's all hearsay, but if you"},{"startTime":2991.588,"endTime":2995.328,"body":"can actually write down what you"},{"startTime":2995.328,"endTime":2998.988,"body":"heard, and then what you were"},{"startTime":2995.328,"endTime":2998.988,"body":"feeling, when you have that follow up"},{"startTime":2998.988,"endTime":3000.788,"body":"conversation it could be more real."},{"startTime":3000.938,"endTime":3002.193,"body":"So then you can get past that."},{"startTime":3002.193,"endTime":3004.6730000000002,"body":"So that's the gist of chapter 17 there."},{"startTime":3004.703,"endTime":3006.1730000000002,"body":"What do you think about ambush?"},{"startTime":3006.323,"endTime":3011.7780000000002,"body":"You know what, I love that you brought"},{"startTime":3006.323,"endTime":3011.7780000000002,"body":"one labeled the ambush techniques"},{"startTime":3011.958,"endTime":3015.5280000000002,"body":"to, gave some, some remedies to it."},{"startTime":3015.533,"endTime":3015.768,"body":"Right."},{"startTime":3015.768,"endTime":3017.808,"body":"Because it happens all the time."},{"startTime":3018.108,"endTime":3025.658,"body":"And , I would add that if these situations"},{"startTime":3018.108,"endTime":3025.658,"body":"happen with any, like frequency you may"},{"startTime":3025.658,"endTime":3031.328,"body":"need to be thinking about changing places,"},{"startTime":3025.658,"endTime":3031.328,"body":"changing bosses, changing companies."},{"startTime":3031.628,"endTime":3031.898,"body":"Right."},{"startTime":3031.898,"endTime":3037.658,"body":"Because I mean, I can remember being"},{"startTime":3031.898,"endTime":3037.658,"body":"on teams where that was the behavior"},{"startTime":3037.958,"endTime":3041.618,"body":"and it was the normal operating"},{"startTime":3037.958,"endTime":3041.618,"body":"procedure to behave that way."},{"startTime":3041.768,"endTime":3044.618,"body":"And it was not a fun place to be."},{"startTime":3044.618,"endTime":3048.908,"body":"Then all of a sudden I found myself"},{"startTime":3044.618,"endTime":3048.908,"body":"exerting all kinds of energy."},{"startTime":3049.208,"endTime":3054.008,"body":"To protect myself from ambushes"},{"startTime":3049.208,"endTime":3054.008,"body":"instead of doing my damn job."},{"startTime":3054.2780000000002,"endTime":3054.608,"body":"Right."},{"startTime":3054.608,"endTime":3059.978,"body":"Like fact of the matter was these people"},{"startTime":3054.608,"endTime":3059.978,"body":"are gonna be ambushing me no matter what."},{"startTime":3060.128,"endTime":3065.018,"body":"Like the way they got ahead was"},{"startTime":3060.128,"endTime":3065.018,"body":"on top of other people's backs."},{"startTime":3065.198,"endTime":3067.838,"body":"I need to be somewhere else."},{"startTime":3068.248,"endTime":3073.408,"body":"Luckily the leadership changed and that"},{"startTime":3068.248,"endTime":3073.408,"body":"whole thing, like just as soon as the"},{"startTime":3073.408,"endTime":3076.078,"body":"leadership changed that all that stuff"},{"startTime":3076.318,"endTime":3077.748,"body":"went away, there's no value in that."},{"startTime":3077.7980000000002,"endTime":3082.858,"body":"So the whole point of Hilton"},{"startTime":3077.7980000000002,"endTime":3082.858,"body":"ambushing Alex in that meeting was"},{"startTime":3082.858,"endTime":3086.248,"body":"to get his freaking order expedited."},{"startTime":3086.308,"endTime":3088.198,"body":"He's got some subassemblies"},{"startTime":3088.378,"endTime":3088.648,"body":"Yes."},{"startTime":3088.948,"endTime":3090.728,"body":"For his BFF somewhere."},{"startTime":3090.7780000000002,"endTime":3092.698,"body":"And Alex does doom himself a favor."},{"startTime":3092.698,"endTime":3093.7780000000002,"body":"He's like, Listen,"},{"startTime":3093.928,"endTime":3096.718,"body":"Hilton Spice doing the"},{"startTime":3093.928,"endTime":3096.718,"body":"name drop technique."},{"startTime":3096.898,"endTime":3099.318,"body":"He's like, Bill Peach,"},{"startTime":3096.898,"endTime":3099.318,"body":"the CEO wants this done."},{"startTime":3099.618,"endTime":3103.5480000000002,"body":"It's like I have a relationship"},{"startTime":3099.618,"endTime":3103.5480000000002,"body":"with Bill Peach, by the way, Mr."},{"startTime":3103.5480000000002,"endTime":3105.828,"body":"Smith don't name drop on me."},{"startTime":3106.128,"endTime":3111.333,"body":"So they're both at this crossroads So"},{"startTime":3106.128,"endTime":3111.333,"body":"they hang up the phone and discuss and"},{"startTime":3111.488,"endTime":3115.5280000000002,"body":"at the end of that conversation, Hilton"},{"startTime":3111.488,"endTime":3115.5280000000002,"body":"goes, Maybe you ought to read your mail."},{"startTime":3115.678,"endTime":3119.558,"body":"He knew Smile is like, he's"},{"startTime":3115.678,"endTime":3119.558,"body":"trying to get his order expedited."},{"startTime":3119.558,"endTime":3124.838,"body":"He's also got this other ambush"},{"startTime":3119.558,"endTime":3124.838,"body":"waiting for him in an envelope, another"},{"startTime":3124.838,"endTime":3127.2980000000002,"body":"envelope getting nailed left and right."},{"startTime":3127.598,"endTime":3131.318,"body":"And uh, geez, he gets the memo."},{"startTime":3131.618,"endTime":3133.988,"body":"Well, first thing he does,"},{"startTime":3131.618,"endTime":3133.988,"body":"he's like, Right, I gotta get"},{"startTime":3133.993,"endTime":3135.938,"body":"this guy Smyth off my back."},{"startTime":3136.418,"endTime":3140.803,"body":"Goes talk to Bob the floor manager"},{"startTime":3136.418,"endTime":3140.803,"body":"and he's like, Hey, get the"},{"startTime":3140.803,"endTime":3143.383,"body":"expeditors on this Hilton Smyth thing."},{"startTime":3143.533,"endTime":3145.573,"body":"He's like, What about"},{"startTime":3143.533,"endTime":3145.573,"body":"this thing about Herbie?"},{"startTime":3145.573,"endTime":3146.413,"body":"Like, what is this?"},{"startTime":3146.563,"endTime":3150.103,"body":"they haven't discussed this yet,"},{"startTime":3146.563,"endTime":3150.103,"body":"but he is like, Okay, back to life."},{"startTime":3150.223,"endTime":3151.303,"body":"Back to reality."},{"startTime":3151.473,"endTime":3155.553,"body":"So he's gotta go back to work even"},{"startTime":3151.473,"endTime":3155.553,"body":"though he's holding this solid gold"},{"startTime":3155.793,"endTime":3157.443,"body":"that he learned on a Boy Scout hike."},{"startTime":3157.743,"endTime":3158.313,"body":"Yes."},{"startTime":3158.373,"endTime":3161.4030000000002,"body":"He's gotta grit his teeth"},{"startTime":3158.373,"endTime":3161.4030000000002,"body":"and be like, You know what?"},{"startTime":3161.4030000000002,"endTime":3162.1530000000002,"body":"Let's gotta wait."},{"startTime":3162.1530000000002,"endTime":3163.473,"body":"We gotta get this thing ordered."},{"startTime":3163.803,"endTime":3165.213,"body":"Get my button ringer."},{"startTime":3165.603,"endTime":3167.253,"body":"And then it's like, Oh crap."},{"startTime":3167.283,"endTime":3168.513,"body":"What's in the memo?"},{"startTime":3168.543,"endTime":3170.043,"body":"What's in the box?"},{"startTime":3170.553,"endTime":3173.823,"body":"So the memo, it pulls it"},{"startTime":3170.553,"endTime":3173.823,"body":"out, it's an announcement."},{"startTime":3174.123,"endTime":3177.4230000000002,"body":"So this would be 1980s"},{"startTime":3174.123,"endTime":3177.4230000000002,"body":"version of email blast."},{"startTime":3177.873,"endTime":3178.203,"body":"Right?"},{"startTime":3178.293,"endTime":3181.713,"body":"It's announcement that he named"},{"startTime":3178.293,"endTime":3181.713,"body":"Smith to a newly created position"},{"startTime":3181.718,"endTime":3183.733,"body":"of division productivity manager."},{"startTime":3183.933,"endTime":3185.883,"body":"The appointment is effective"},{"startTime":3183.933,"endTime":3185.883,"body":"at the end of this week."},{"startTime":3185.888,"endTime":3193.003,"body":"Basically, all the general managers"},{"startTime":3185.888,"endTime":3193.003,"body":"of plants now report to Hilton Smy."},{"startTime":3193.303,"endTime":3197.583,"body":"It's rearranged the organizational"},{"startTime":3193.303,"endTime":3197.583,"body":"structure  and guess what?"},{"startTime":3197.588,"endTime":3198.123,"body":"Hilton."},{"startTime":3198.333,"endTime":3204.4230000000002,"body":"Hilton has operational now has operational"},{"startTime":3198.333,"endTime":3204.4230000000002,"body":"control of how every plant is run."},{"startTime":3204.483,"endTime":3207.543,"body":"And it's according to the numbers, right?"},{"startTime":3207.573,"endTime":3210.1530000000002,"body":"According to productivity numbers only."},{"startTime":3210.1530000000002,"endTime":3213.183,"body":"Productivity numbers only based"},{"startTime":3210.1530000000002,"endTime":3213.183,"body":"on productivity, only based"},{"startTime":3213.183,"endTime":3216.093,"body":"on individual workstations."},{"startTime":3216.283,"endTime":3222.223,"body":"And he's like, Oh God, whatever chance"},{"startTime":3216.283,"endTime":3222.223,"body":"I had to make some new arrangements."},{"startTime":3222.463,"endTime":3227.223,"body":"Go find Herbie, go take the skillet out"},{"startTime":3222.463,"endTime":3227.223,"body":"of his backpack, whatever chance I had."},{"startTime":3227.283,"endTime":3229.533,"body":"Oh it's gonna be so much harder."},{"startTime":3229.833,"endTime":3233.433,"body":"This guy who name drops, uses ambushes."},{"startTime":3233.483,"endTime":3234.413,"body":"He's now in charge."},{"startTime":3234.413,"endTime":3237.873,"body":"And you know what, That happens .The"},{"startTime":3234.413,"endTime":3237.873,"body":"lesson here is whatever I'll take"},{"startTime":3237.878,"endTime":3242.617,"body":"care of your issue and I'm gonna work"},{"startTime":3237.878,"endTime":3242.617,"body":"harder to go find her make this better."},{"startTime":3242.797,"endTime":3246.657,"body":"And in that moment, even though"},{"startTime":3242.797,"endTime":3246.657,"body":"it's harder, and even though you're"},{"startTime":3247.017,"endTime":3249.717,"body":"probably gonna get busted, you're"},{"startTime":3247.017,"endTime":3249.717,"body":"probably gonna get in trouble now."},{"startTime":3250.147,"endTime":3255.067,"body":"But being brave, being courageous,"},{"startTime":3250.147,"endTime":3255.067,"body":"being assertive, being the leader, being"},{"startTime":3255.067,"endTime":3258.007,"body":"independent, those are masculine traits."},{"startTime":3258.3070000000002,"endTime":3262.872,"body":". So we go back to like that's"},{"startTime":3258.3070000000002,"endTime":3262.872,"body":"where we want our hero Alex to go."},{"startTime":3263.172,"endTime":3266.232,"body":"And he gets his crew, he"},{"startTime":3263.172,"endTime":3266.232,"body":"starts to build a crew."},{"startTime":3266.232,"endTime":3268.782,"body":"And he is got some smart"},{"startTime":3266.232,"endTime":3268.782,"body":"people that work with him."},{"startTime":3268.9320000000002,"endTime":3270.642,"body":"We already know Lou, the accountant."},{"startTime":3270.842,"endTime":3273.692,"body":"He's got the financials"},{"startTime":3270.842,"endTime":3273.692,"body":"on Lock Bob, right?"},{"startTime":3273.752,"endTime":3275.942,"body":"Operational leader out on the floors."},{"startTime":3275.942,"endTime":3278.372,"body":"Like superintendent works"},{"startTime":3275.942,"endTime":3278.372,"body":"with all the workstations."},{"startTime":3278.377,"endTime":3283.982,"body":"Stacy Stacy's the head lead Expeditor"},{"startTime":3278.377,"endTime":3283.982,"body":"who understands how the plant"},{"startTime":3283.982,"endTime":3287.102,"body":"operates, but also understands"},{"startTime":3283.982,"endTime":3287.102,"body":"productivity and what things are."},{"startTime":3287.102,"endTime":3290.902,"body":"So she's got, the numbers and"},{"startTime":3287.102,"endTime":3290.902,"body":"she's probably classically trained."},{"startTime":3290.902,"endTime":3292.762,"body":"She probably has like a masters , right?"},{"startTime":3292.762,"endTime":3294.962,"body":"In productivity tqm."},{"startTime":3294.962,"endTime":3298.602,"body":"Then you got Ralph Naam"},{"startTime":3294.962,"endTime":3298.602,"body":"and he's got the data."},{"startTime":3298.752,"endTime":3301.362,"body":"He's got the access to"},{"startTime":3298.752,"endTime":3301.362,"body":"the mainframe computer."},{"startTime":3301.362,"endTime":3306.552,"body":"So now we almost have all of the elements"},{"startTime":3301.362,"endTime":3306.552,"body":"that we can study our operation with."},{"startTime":3306.552,"endTime":3309.852,"body":"This crack team of misfits"},{"startTime":3306.552,"endTime":3309.852,"body":"guess what he does?"},{"startTime":3310.152,"endTime":3316.812,"body":"Alex goes and he gets a big"},{"startTime":3310.152,"endTime":3316.812,"body":"pad of paper and he starts"},{"startTime":3316.812,"endTime":3320.472,"body":"drawing diagrams on the wall."},{"startTime":3320.772,"endTime":3325.212,"body":"And this, at this moment,, they're"},{"startTime":3320.772,"endTime":3325.212,"body":"like, Okay, one, we gotta goal,"},{"startTime":3325.512,"endTime":3329.862,"body":"we gotta ship out these parts to"},{"startTime":3325.512,"endTime":3329.862,"body":"another plant for Hilton Smith."},{"startTime":3329.917,"endTime":3332.077,"body":"Two, we gotta go find Herbie."},{"startTime":3332.377,"endTime":3335.947,"body":"And so we're like, Stacy, you"},{"startTime":3332.377,"endTime":3335.947,"body":"know, all the optimization stuff."},{"startTime":3336.097,"endTime":3338.677,"body":"Go find a machine that's not optimum."},{"startTime":3339.167,"endTime":3341.387,"body":"Bob, go find Herbie."},{"startTime":3341.5370000000003,"endTime":3347.087,"body":"So he explains the hike And then"},{"startTime":3341.5370000000003,"endTime":3347.087,"body":"like Lou cool hand Lou, he's"},{"startTime":3347.087,"endTime":3349.547,"body":"like, Nah, I don't buy this."},{"startTime":3349.837,"endTime":3353.227,"body":"I don't buy this and this my friends."},{"startTime":3353.527,"endTime":3354.937,"body":"Is why we need diversity."},{"startTime":3355.237,"endTime":3361.327,"body":"You have to have diverse sets of"},{"startTime":3355.237,"endTime":3361.327,"body":"thought, diverse, and people being like,"},{"startTime":3361.357,"endTime":3364.597,"body":"I know I'm buying into this BS man,"},{"startTime":3361.357,"endTime":3364.597,"body":"just because you went on some hike."},{"startTime":3364.927,"endTime":3368.227,"body":"I don't know what chemicals that"},{"startTime":3364.927,"endTime":3368.227,"body":"you ingested on your camping trip."},{"startTime":3368.277,"endTime":3372.717,"body":"He's like, uh, it's just that, Well,"},{"startTime":3368.277,"endTime":3372.717,"body":"you said you figured this out by"},{"startTime":3372.717,"endTime":3374.927,"body":"watching a bunch of kids hiking."},{"startTime":3375.207,"endTime":3379.467,"body":"Like always nay saying Lou, In"},{"startTime":3375.207,"endTime":3379.467,"body":"fact, you have to have that."},{"startTime":3379.767,"endTime":3383.007,"body":"And the reason why, because not"},{"startTime":3379.767,"endTime":3383.007,"body":"everybody's gonna buy into your situation."},{"startTime":3383.3070000000002,"endTime":3387.387,"body":"And so instead of being like, No, this"},{"startTime":3383.3070000000002,"endTime":3387.387,"body":"is my way or the highway, which probably"},{"startTime":3387.597,"endTime":3392.542,"body":"Alex  could have done, but the reason"},{"startTime":3387.597,"endTime":3392.542,"body":"why they set it up with him getting"},{"startTime":3392.962,"endTime":3397.672,"body":"way laid by Hilton Smith, he's like,"},{"startTime":3392.962,"endTime":3397.672,"body":"I'm not gonna repeat that with Lou."},{"startTime":3397.672,"endTime":3400.672,"body":"I could, I could pull rank and be"},{"startTime":3397.672,"endTime":3400.672,"body":"like, Lou, this is what we're doing."},{"startTime":3400.822,"endTime":3401.952,"body":"This is the new way."},{"startTime":3402.022,"endTime":3404.027,"body":"Either you like it or it's too bad."},{"startTime":3404.027,"endTime":3404.627,"body":"Go look."},{"startTime":3404.627,"endTime":3408.312,"body":"There's a letter in your inbox by the"},{"startTime":3404.627,"endTime":3408.312,"body":"way, , so you can take it up with Hilton."},{"startTime":3408.792,"endTime":3409.692,"body":"It's not my fault."},{"startTime":3409.992,"endTime":3413.582,"body":". So he doesn't he stops"},{"startTime":3409.992,"endTime":3413.582,"body":"that cycle of psychological"},{"startTime":3413.582,"endTime":3415.022,"body":"damage cuz that's what it is."},{"startTime":3415.442,"endTime":3417.602,"body":"And he is like I got an idea."},{"startTime":3417.992,"endTime":3420.872,"body":"These robots, they got"},{"startTime":3417.992,"endTime":3420.872,"body":"statistical fluctuations."},{"startTime":3421.072,"endTime":3423.862,"body":"It's one of the reasons"},{"startTime":3421.072,"endTime":3423.862,"body":"why we got the dang robots."},{"startTime":3423.867,"endTime":3428.297,"body":"So we can have consistency cuz it runs,"},{"startTime":3423.867,"endTime":3428.297,"body":"it doesn't sleep, it don't need food, it"},{"startTime":3428.302,"endTime":3430.457,"body":"just needs electricity and grease and oil."},{"startTime":3430.887,"endTime":3434.757,"body":"So then Lou's like, Hmm,"},{"startTime":3430.887,"endTime":3434.757,"body":"Bob, you gotta point there."},{"startTime":3435.0570000000002,"endTime":3439.047,"body":"So it's like, and so they're writing"},{"startTime":3435.0570000000002,"endTime":3439.047,"body":"stuff, they're, you're drawing out"},{"startTime":3439.047,"endTime":3444.067,"body":"diagrams on the wall and Alex is writing"},{"startTime":3439.047,"endTime":3444.067,"body":"like, constraint dependent events."},{"startTime":3444.3070000000002,"endTime":3445.777,"body":"Statistical fluctuations."},{"startTime":3445.927,"endTime":3449.847,"body":"They start mapping the plant,"},{"startTime":3445.927,"endTime":3449.847,"body":"they start mapping it out."},{"startTime":3449.847,"endTime":3454.677,"body":"Because when you draw that line,"},{"startTime":3449.847,"endTime":3454.677,"body":"that shows logic of dependent events."},{"startTime":3454.917,"endTime":3459.357,"body":"Why do you think that is so"},{"startTime":3454.917,"endTime":3459.357,"body":"important to do the visual thing?"},{"startTime":3459.657,"endTime":3460.767,"body":"So there's two"},{"startTime":3460.767,"endTime":3462.297,"body":"reasons for me."},{"startTime":3462.302,"endTime":3467.997,"body":"One is when we get, when we visualize"},{"startTime":3462.302,"endTime":3467.997,"body":"it and put it out in front of us,"},{"startTime":3468.297,"endTime":3473.517,"body":"somebody in that group of misfits has"},{"startTime":3468.297,"endTime":3473.517,"body":"direct responsibility of that situation."},{"startTime":3473.817,"endTime":3477.2870000000003,"body":"And if we're talking about the situation,"},{"startTime":3473.817,"endTime":3477.2870000000003,"body":"like you and I right now, we're on"},{"startTime":3477.292,"endTime":3481.197,"body":"camera and I'm saying, Hey, that thing"},{"startTime":3477.292,"endTime":3481.197,"body":"that you're doing, I'm pointing at you."},{"startTime":3481.497,"endTime":3486.207,"body":"And so the feeling is that you are"},{"startTime":3481.497,"endTime":3486.207,"body":"the problem, but when we take it"},{"startTime":3486.207,"endTime":3489.777,"body":"out of our head and put it up on"},{"startTime":3486.207,"endTime":3489.777,"body":"the wall, you're not the problem."},{"startTime":3489.777,"endTime":3492.707,"body":"The problem is we're attacking"},{"startTime":3489.777,"endTime":3492.707,"body":"the problem together."},{"startTime":3492.712,"endTime":3495.357,"body":"Now, side by side, able to see that."},{"startTime":3495.777,"endTime":3499.497,"body":"The other thing is now we can"},{"startTime":3495.777,"endTime":3499.497,"body":"both verify that we're talking"},{"startTime":3499.497,"endTime":3501.117,"body":"about the same damn thing."},{"startTime":3501.417,"endTime":3503.097,"body":"like, Nope, that's not where it is."},{"startTime":3503.097,"endTime":3504.687,"body":"It's, it's two steps forward."},{"startTime":3504.687,"endTime":3508.347,"body":"No, it's a step and a half back,"},{"startTime":3504.687,"endTime":3508.347,"body":"whatever that situation is."},{"startTime":3508.347,"endTime":3512.157,"body":"But because it's visualized"},{"startTime":3508.347,"endTime":3512.157,"body":"now, we are working towards"},{"startTime":3512.1620000000003,"endTime":3514.437,"body":"gaining agreement on the problem."},{"startTime":3514.587,"endTime":3516.382,"body":"That thinking right there."},{"startTime":3516.442,"endTime":3516.712,"body":"Mr."},{"startTime":3516.712,"endTime":3520.942,"body":"David, verbal through many coaching"},{"startTime":3516.712,"endTime":3520.942,"body":"sessions helped me understand, he's like,"},{"startTime":3520.942,"endTime":3523.782,"body":"Jesse, a plan without agreement is a wish."},{"startTime":3524.082,"endTime":3528.582,"body":"What you need to do is get"},{"startTime":3524.082,"endTime":3528.582,"body":"agreement on the problem first."},{"startTime":3528.882,"endTime":3533.562,"body":"like, Oh man, you, so you want"},{"startTime":3528.882,"endTime":3533.562,"body":"me to work to solve this problem?"},{"startTime":3533.562,"endTime":3535.242,"body":"I just wanted to give a solution."},{"startTime":3535.552,"endTime":3540.797,"body":"But visualizing is one of those methods"},{"startTime":3535.552,"endTime":3540.797,"body":"to help gain agreement on the problem"},{"startTime":3541.067,"endTime":3545.3070000000002,"body":"and make sure that we're isolating"},{"startTime":3541.067,"endTime":3545.3070000000002,"body":"the problem as it is out, in the"},{"startTime":3545.3070000000002,"endTime":3547.827,"body":"workspace, not within the individual."},{"startTime":3548.127,"endTime":3548.517,"body":"Yeah."},{"startTime":3548.637,"endTime":3550.887,"body":"And it takes the individual"},{"startTime":3548.637,"endTime":3550.887,"body":"almost out of it."},{"startTime":3550.887,"endTime":3555.982,"body":"But yeah, the whole point of that is"},{"startTime":3550.887,"endTime":3555.982,"body":"right, the steps out  and if you're in"},{"startTime":3555.982,"endTime":3560.727,"body":"a group setting, if someone doesn't buy"},{"startTime":3555.982,"endTime":3560.727,"body":"that, that step happens after this step."},{"startTime":3561.127,"endTime":3564.697,"body":"They can see it and understand it"},{"startTime":3561.127,"endTime":3564.697,"body":"and they can interject and be like,"},{"startTime":3564.702,"endTime":3566.647,"body":"No, there's actually an intermediate."},{"startTime":3566.947,"endTime":3568.957,"body":"That actually happens here."},{"startTime":3568.987,"endTime":3570.937,"body":"Then that's their"},{"startTime":3568.987,"endTime":3570.937,"body":"opportunity to explain it."},{"startTime":3571.117,"endTime":3573.697,"body":"And if that's correct, if that"},{"startTime":3571.117,"endTime":3573.697,"body":"proves that, Yeah, you're right."},{"startTime":3573.877,"endTime":3577.667,"body":"And now I'm gonna draw that"},{"startTime":3573.877,"endTime":3577.667,"body":"instead of from A to B, it's gonna"},{"startTime":3577.667,"endTime":3581.837,"body":"go from A to a 0.2 then to B."},{"startTime":3582.027,"endTime":3583.647,"body":"So I'm gonna change my logic."},{"startTime":3583.797,"endTime":3588.897,"body":"So they do that they draw out"},{"startTime":3583.797,"endTime":3588.897,"body":"basic steps of their facility."},{"startTime":3589.327,"endTime":3593.362,"body":"He wrote constraint dependent events,"},{"startTime":3589.327,"endTime":3593.362,"body":"statistical fluctuation and the team"},{"startTime":3593.6620000000003,"endTime":3597.572,"body":"they're like, I think"},{"startTime":3593.6620000000003,"endTime":3597.572,"body":"it's the robot the Ncx 10."},{"startTime":3598.052,"endTime":3602.587,"body":"And they're like, Think about it the parts"},{"startTime":3598.052,"endTime":3602.587,"body":"they have to pass through the robot, the"},{"startTime":3602.587,"endTime":3608.297,"body":"robot can only handle 25 parts per batch,"},{"startTime":3602.587,"endTime":3608.297,"body":"and then it goes through and mills it."},{"startTime":3608.297,"endTime":3611.757,"body":"I imagine it's like a"},{"startTime":3608.297,"endTime":3611.757,"body":"eighties style CNC mill."},{"startTime":3611.907,"endTime":3614.427,"body":"You can't do 26, but if you do 24."},{"startTime":3614.577,"endTime":3615.837,"body":"You're not meeting the capacity."},{"startTime":3615.887,"endTime":3617.357,"body":"I'm gonna get busted by Hilton."},{"startTime":3617.357,"endTime":3617.957,"body":"I'm running it."},{"startTime":3618.257,"endTime":3620.207,"body":"Less than a hundred percent capacity."},{"startTime":3620.347,"endTime":3624.937,"body":"So if you only run 24, then"},{"startTime":3620.347,"endTime":3624.937,"body":"one empty slot, you don't run."},{"startTime":3624.997,"endTime":3628.297,"body":"So you're actually gonna be"},{"startTime":3624.997,"endTime":3628.297,"body":"slower than what that thing needs."},{"startTime":3628.5370000000003,"endTime":3632.827,"body":"Here's the thing, here's what"},{"startTime":3628.5370000000003,"endTime":3632.827,"body":"they realize, that that robot, the"},{"startTime":3632.827,"endTime":3637.147,"body":"setup piece, that's not by another"},{"startTime":3632.827,"endTime":3637.147,"body":"robot, that's by a human being"},{"startTime":3637.177,"endTime":3638.707,"body":"and it's by a set of human beings."},{"startTime":3639.007,"endTime":3645.497,"body":"So the setup is done by human beings"},{"startTime":3639.007,"endTime":3645.497,"body":"who take breaks and work shifts."},{"startTime":3645.867,"endTime":3650.427,"body":"The other thing is that the parts"},{"startTime":3645.867,"endTime":3650.427,"body":"that arrive in front of the machine,"},{"startTime":3650.637,"endTime":3653.427,"body":"they don't come in sets of 25 always."},{"startTime":3653.497,"endTime":3657.242,"body":"Sometimes it comes in 12,"},{"startTime":3653.497,"endTime":3657.242,"body":"sometimes it comes in 28."},{"startTime":3657.392,"endTime":3658.617,"body":"So it's like, what do we run?"},{"startTime":3658.617,"endTime":3661.887,"body":"We run a batch of 12 and we"},{"startTime":3658.617,"endTime":3661.887,"body":"run half batches, or we run a"},{"startTime":3661.887,"endTime":3663.777,"body":"25 and then at six, Or what?"},{"startTime":3663.777,"endTime":3664.857,"body":"Like what are we doing here?"},{"startTime":3665.167,"endTime":3669.832,"body":"So it's, you have all this fluctuation,"},{"startTime":3665.167,"endTime":3669.832,"body":"all this variance, and all this variance"},{"startTime":3669.832,"endTime":3675.832,"body":"is caused because the system, the entire"},{"startTime":3669.832,"endTime":3675.832,"body":"system is not set up to give that machine"},{"startTime":3676.012,"endTime":3677.902,"body":"what they assume is the bottleneck."},{"startTime":3678.102,"endTime":3680.142,"body":"Because that's, It's not optimized."},{"startTime":3680.302,"endTime":3682.9120000000003,"body":"It's not giving that machine"},{"startTime":3680.302,"endTime":3682.9120000000003,"body":"what it needs every single time."},{"startTime":3683.212,"endTime":3684.472,"body":"So that's what they realized."},{"startTime":3684.477,"endTime":3687.492,"body":"They're like, Oh, damn, this"},{"startTime":3684.477,"endTime":3687.492,"body":"thing that Bill Peach is all hot"},{"startTime":3687.497,"endTime":3688.842,"body":"and bothered about marketing."},{"startTime":3688.842,"endTime":3690.042,"body":"People are all over it."},{"startTime":3690.192,"endTime":3694.322,"body":"So then it's in, and all these trade"},{"startTime":3690.192,"endTime":3694.322,"body":"magazines that like, Unicos got"},{"startTime":3694.322,"endTime":3697.232,"body":"the CX 10, they're like, Oh, damn."},{"startTime":3697.382,"endTime":3701.312,"body":"Like now this situation went from"},{"startTime":3697.382,"endTime":3701.312,"body":"really bad to way worse because we're"},{"startTime":3701.312,"endTime":3703.6820000000002,"body":"gonna have to optimize the robot."},{"startTime":3703.782,"endTime":3709.072,"body":"The thing that's entire purpose was"},{"startTime":3703.782,"endTime":3709.072,"body":"to make the plant more productive."},{"startTime":3709.102,"endTime":3711.172,"body":"It's freaking Herbie."},{"startTime":3711.272,"endTime":3713.9120000000003,"body":"So the only thing that it"},{"startTime":3711.272,"endTime":3713.9120000000003,"body":"can do is make things worse."},{"startTime":3713.942,"endTime":3715.262,"body":"That's the only thing you can do."},{"startTime":3715.652,"endTime":3719.102,"body":"If nothing else is fixed, The"},{"startTime":3715.652,"endTime":3719.102,"body":"only thing that robot will do is"},{"startTime":3719.107,"endTime":3720.512,"body":"continuously make stuff worse."},{"startTime":3720.512,"endTime":3722.972,"body":"And then even worse, a"},{"startTime":3720.512,"endTime":3722.972,"body":"dang thing will break."},{"startTime":3723.272,"endTime":3723.812,"body":"Yes."},{"startTime":3724.112,"endTime":3725.642,"body":"And then you totally shut down."},{"startTime":3725.942,"endTime":3731.312,"body":"Um, if you've ever done anything with"},{"startTime":3725.942,"endTime":3731.312,"body":"a drill rig drilling into the earth,"},{"startTime":3731.792,"endTime":3734.282,"body":"there's one constant, It will break."},{"startTime":3734.687,"endTime":3740.357,"body":"Because drilling into the earth is"},{"startTime":3734.687,"endTime":3740.357,"body":"incredibly rough on machines steel"},{"startTime":3740.357,"endTime":3743.847,"body":"carbide and diesel, and it will break."},{"startTime":3744.237,"endTime":3747.657,"body":"And usually there's not enough"},{"startTime":3744.237,"endTime":3747.657,"body":"money in the budget to have two."},{"startTime":3748.137,"endTime":3753.532,"body":"So the thing about a drill rigs just"},{"startTime":3748.137,"endTime":3753.532,"body":"like the drill robot,  gotta maintain it."},{"startTime":3753.742,"endTime":3756.532,"body":"You gotta take some of"},{"startTime":3753.742,"endTime":3756.532,"body":"the load off of it Yes."},{"startTime":3756.562,"endTime":3759.562,"body":"To make sure that you don't run that"},{"startTime":3756.562,"endTime":3759.562,"body":"thing so ragged it's gonna blow up."},{"startTime":3759.562,"endTime":3763.352,"body":"And then your whole drilling"},{"startTime":3759.562,"endTime":3763.352,"body":"operation slows down or it stops."},{"startTime":3763.512,"endTime":3768.862,"body":"So I got a story about the drill rig"},{"startTime":3763.512,"endTime":3768.862,"body":"situation we were pursuing this project"},{"startTime":3768.862,"endTime":3771.232,"body":"that was like crazy, crazy timeline."},{"startTime":3771.532,"endTime":3775.582,"body":"24 hour shifts for, you know,"},{"startTime":3771.532,"endTime":3775.582,"body":"whatever it was, six or seven months."},{"startTime":3775.882,"endTime":3778.872,"body":"It was a data center and the rub."},{"startTime":3778.902,"endTime":3780.762,"body":"So we stop calling it pull plan."},{"startTime":3780.762,"endTime":3784.152,"body":"Cuz the GC didn't like, ah, we"},{"startTime":3780.762,"endTime":3784.152,"body":"don't believe in that lean junk."},{"startTime":3784.212,"endTime":3789.6620000000003,"body":"Like, okay, can we at least map out this"},{"startTime":3784.212,"endTime":3789.6620000000003,"body":"process, the underground installation from"},{"startTime":3789.6620000000003,"endTime":3792.332,"body":"drilling to roughing to pouring concrete?"},{"startTime":3792.332,"endTime":3796.652,"body":"Let's just look at those steps because"},{"startTime":3792.332,"endTime":3796.652,"body":"we knew that we would not be able to."},{"startTime":3796.952,"endTime":3799.992,"body":"The scheduled time that"},{"startTime":3796.952,"endTime":3799.992,"body":"was dictated to us."},{"startTime":3800.292,"endTime":3801.9120000000003,"body":"Like, we can't do that."},{"startTime":3802.212,"endTime":3804.392,"body":"And they like, Well,  you"},{"startTime":3802.212,"endTime":3804.392,"body":"have to, you signed up for it."},{"startTime":3804.422,"endTime":3806.342,"body":"Like, Okay, we did sign up for it."},{"startTime":3806.4320000000002,"endTime":3811.112,"body":"I didn't sign it, but I'm telling you"},{"startTime":3806.4320000000002,"endTime":3811.112,"body":"we're gonna start out the gate bad."},{"startTime":3811.592,"endTime":3815.982,"body":"So we got into it, they agreed to map"},{"startTime":3811.592,"endTime":3815.982,"body":"the process out and I'm like, Look, the"},{"startTime":3815.982,"endTime":3819.582,"body":"fact is these drill rigs will break."},{"startTime":3820.032,"endTime":3824.532,"body":"There's al there's a lot of downtime"},{"startTime":3820.032,"endTime":3824.532,"body":"and I recognize that my schedule"},{"startTime":3824.5370000000003,"endTime":3829.452,"body":"time, I have enough time to do my"},{"startTime":3824.5370000000003,"endTime":3829.452,"body":"job if the drill rigs do not break."},{"startTime":3829.812,"endTime":3831.252,"body":"And they always do."},{"startTime":3831.552,"endTime":3835.962,"body":"Like, we all know this, so the"},{"startTime":3831.552,"endTime":3835.962,"body":"sequence is not going to work."},{"startTime":3835.962,"endTime":3839.922,"body":"you're gonna compress me and I know I"},{"startTime":3835.962,"endTime":3839.922,"body":"can't deliver that because of inspections."},{"startTime":3839.922,"endTime":3844.032,"body":"Like, the thing was the frequency"},{"startTime":3839.922,"endTime":3844.032,"body":"and the response time of inspections"},{"startTime":3844.272,"endTime":3847.122,"body":"was going to delay or impact, right?"},{"startTime":3847.122,"endTime":3849.702,"body":"It was a day and a day and a day"},{"startTime":3847.122,"endTime":3849.702,"body":"and a day and a day, and it took us"},{"startTime":3849.702,"endTime":3854.852,"body":"four or five days out and like train"},{"startTime":3849.702,"endTime":3854.852,"body":"wreck,  I said, What if we go in there"},{"startTime":3854.882,"endTime":3860.392,"body":"and Rock saw all of our ditches and"},{"startTime":3854.882,"endTime":3860.392,"body":"backfill them  and then  they come"},{"startTime":3860.392,"endTime":3864.112,"body":"in and start doing their drilling and"},{"startTime":3860.392,"endTime":3864.112,"body":"like, Well, why would you do that?"},{"startTime":3864.112,"endTime":3867.352,"body":"I'm like, Because that's where I'm"},{"startTime":3864.112,"endTime":3867.352,"body":"gonna get held up if they're bust."},{"startTime":3867.652,"endTime":3868.642,"body":", I can't dig."},{"startTime":3868.732,"endTime":3871.702,"body":"And my machinery to dig is way bigger."},{"startTime":3872.002,"endTime":3873.142,"body":"There's not enough space."},{"startTime":3873.172,"endTime":3874.582,"body":"We're just gonna have"},{"startTime":3873.172,"endTime":3874.582,"body":"a whole lot of traffic."},{"startTime":3874.9120000000003,"endTime":3878.962,"body":"If I can get in there and saw,"},{"startTime":3874.9120000000003,"endTime":3878.962,"body":"cut all of my ditches and backfill"},{"startTime":3878.962,"endTime":3883.222,"body":"them and they break down, I can"},{"startTime":3878.962,"endTime":3883.222,"body":"get a little mini excavator."},{"startTime":3883.222,"endTime":3888.262,"body":"I can get a little termite baby to, or"},{"startTime":3883.222,"endTime":3888.262,"body":"hand dig the damn ditch cuz now it's"},{"startTime":3888.262,"endTime":3891.232,"body":"powder and keep going with my roughing."},{"startTime":3891.532,"endTime":3895.552,"body":"And they're like, well you're gonna"},{"startTime":3891.532,"endTime":3895.552,"body":"be responsible like it was, I'll rent"},{"startTime":3895.852,"endTime":3897.6820000000002,"body":"steel plates to cover the ditches."},{"startTime":3897.6820000000002,"endTime":3898.732,"body":"Like whatever."},{"startTime":3899.032,"endTime":3901.372,"body":"They're not going to slow me"},{"startTime":3899.032,"endTime":3901.372,"body":"down if you let us do this."},{"startTime":3901.372,"endTime":3901.942,"body":"And they did."},{"startTime":3902.002,"endTime":3902.782,"body":"And oh my God."},{"startTime":3902.862,"endTime":3907.302,"body":"It was a crazy idea, but it was glorious"},{"startTime":3902.862,"endTime":3907.302,"body":"at the end of it because guess what?"},{"startTime":3907.6620000000003,"endTime":3910.782,"body":"This stupid drill rig"},{"startTime":3907.6620000000003,"endTime":3910.782,"body":"broke down a few times."},{"startTime":3910.782,"endTime":3912.102,"body":"They had to get one in."},{"startTime":3912.107,"endTime":3914.812,"body":"Oh, it's a big deal the"},{"startTime":3912.107,"endTime":3914.812,"body":"drillers of the world."},{"startTime":3914.812,"endTime":3916.222,"body":"Like we salute you."},{"startTime":3916.492,"endTime":3916.612,"body":"Dude."},{"startTime":3916.6620000000003,"endTime":3917.452,"body":"Poor guys."},{"startTime":3917.452,"endTime":3919.252,"body":"That's some serious work."},{"startTime":3919.252,"endTime":3921.742,"body":"Our society is sitting on their work."},{"startTime":3922.132,"endTime":3922.402,"body":"Absolutely."},{"startTime":3922.407,"endTime":3926.612,"body":"A lot of it, if you've crossed a"},{"startTime":3922.407,"endTime":3926.612,"body":"bridge if you've ever stayed, slept in"},{"startTime":3926.612,"endTime":3931.022,"body":"this hotel, I have  it's setting upon"},{"startTime":3926.612,"endTime":3931.022,"body":"something that was drilled into the"},{"startTime":3931.022,"endTime":3933.962,"body":"ground and it's not most appreciated work."},{"startTime":3933.962,"endTime":3938.862,"body":"That's a great story cuz it links"},{"startTime":3933.962,"endTime":3938.862,"body":"perfectly with there's a little bet"},{"startTime":3939.012,"endTime":3942.977,"body":"so Alex, he's like I"},{"startTime":3939.012,"endTime":3942.977,"body":"got my, he's up my butt."},{"startTime":3943.157,"endTime":3943.427,"body":"Right."},{"startTime":3943.427,"endTime":3945.917,"body":"We gotta get these 200 sub assemblies out."},{"startTime":3946.117,"endTime":3949.507,"body":"This robot can only do 25 parts at a time."},{"startTime":3949.727,"endTime":3951.227,"body":"it's afternoon."},{"startTime":3951.527,"endTime":3953.147,"body":"This thing is four hours."},{"startTime":3953.152,"endTime":3957.397,"body":"We gotta get this, these parts on the"},{"startTime":3953.152,"endTime":3957.397,"body":"truck and off so we gotta get cracking."},{"startTime":3957.577,"endTime":3963.367,"body":"So you guys make a hundred units"},{"startTime":3957.577,"endTime":3963.367,"body":"and the robot make a hundred units."},{"startTime":3963.667,"endTime":3963.997,"body":"Right."},{"startTime":3963.997,"endTime":3967.087,"body":"But they have to give"},{"startTime":3963.997,"endTime":3967.087,"body":"the robot parts, right?"},{"startTime":3967.147,"endTime":3968.017,"body":"That's the whole point."},{"startTime":3968.387,"endTime":3970.607,"body":"So it's like, who's gonna win?"},{"startTime":3970.8070000000002,"endTime":3973.027,"body":"Hey, the robot needs 25 parts an hour."},{"startTime":3973.032,"endTime":3974.5570000000002,"body":"Can you hit that?"},{"startTime":3974.562,"endTime":3976.627,"body":"And they're like, Dude, we got this."},{"startTime":3976.927,"endTime":3977.617,"body":"We got it."},{"startTime":3977.767,"endTime":3979.387,"body":"He bets him 10 bucks."},{"startTime":3979.877,"endTime":3981.347,"body":"We don't get this order shipped out."},{"startTime":3981.5570000000002,"endTime":3984.977,"body":"He's like, You're betting"},{"startTime":3981.5570000000002,"endTime":3984.977,"body":"against your own demise, Bob."},{"startTime":3985.067,"endTime":3986.147,"body":"That's what he bets Bob."},{"startTime":3986.217,"endTime":3987.237,"body":"He's like 10 bucks."},{"startTime":3987.657,"endTime":3988.617,"body":"I big some of money."},{"startTime":3988.617,"endTime":3992.117,"body":"Maybe a little more in the eighties,"},{"startTime":3988.617,"endTime":3992.117,"body":"but he's like, I bet you 10"},{"startTime":3992.122,"endTime":3993.347,"body":"bucks we don't ship this order."},{"startTime":3993.767,"endTime":3996.947,"body":"But he calls Smith, he's like, Hey,"},{"startTime":3993.767,"endTime":3996.947,"body":"we're gonna get this order out."},{"startTime":3997.097,"endTime":3998.077,"body":"He's like, You got it."},{"startTime":3998.377,"endTime":4001.527,"body":"So he is like, now the heat's"},{"startTime":3998.377,"endTime":4001.527,"body":"on and they gotta get it out."},{"startTime":4002.007,"endTime":4005.402,"body":"So he asked one of Pete's people."},{"startTime":4005.822,"endTime":4010.232,"body":"He says, Keep track of your production"},{"startTime":4005.822,"endTime":4010.232,"body":"every hour and keep it on this"},{"startTime":4010.542,"endTime":4014.112,"body":"Just make a note and then I'll come"},{"startTime":4010.542,"endTime":4014.112,"body":"around and I'll see our progress."},{"startTime":4014.442,"endTime":4019.032,"body":"So the first hour, and in the"},{"startTime":4014.442,"endTime":4019.032,"body":"book, it's on page 1 32, , but"},{"startTime":4019.032,"endTime":4025.502,"body":"the first hour between noon and,"},{"startTime":4019.032,"endTime":4025.502,"body":"and one, these guys get 19 parts."},{"startTime":4025.802,"endTime":4026.1620000000003,"body":"Yep."},{"startTime":4026.222,"endTime":4026.852,"body":"It's good."},{"startTime":4026.857,"endTime":4027.632,"body":"I mean, they're on it."},{"startTime":4027.632,"endTime":4030.067,"body":"They're not worried cuz they're"},{"startTime":4027.632,"endTime":4030.067,"body":"like, Hey we'll just ramp it up."},{"startTime":4030.097,"endTime":4031.112,"body":"We'll just start hitting it."},{"startTime":4031.4120000000003,"endTime":4034.502,"body":"So the first hour they"},{"startTime":4031.4120000000003,"endTime":4034.502,"body":"give the machine 19 parts."},{"startTime":4034.652,"endTime":4036.632,"body":"The machine and the guys are going now."},{"startTime":4036.842,"endTime":4039.892,"body":"Second hour Pete's crew, 21 parts."},{"startTime":4040.132,"endTime":4042.172,"body":"It was an improvement"},{"startTime":4040.132,"endTime":4042.172,"body":"from the previous hour."},{"startTime":4042.592,"endTime":4045.382,"body":"So at this point they're"},{"startTime":4042.592,"endTime":4045.382,"body":"like, guys we're behind."},{"startTime":4045.6820000000002,"endTime":4046.702,"body":"We're not gonna make it."},{"startTime":4046.852,"endTime":4050.842,"body":"But this time Bob's like, Oh, we're"},{"startTime":4046.852,"endTime":4050.842,"body":"gonna beat this robots, but we're"},{"startTime":4050.847,"endTime":4054.497,"body":"gonna crush 'em, the robot, I guarantee"},{"startTime":4050.847,"endTime":4054.497,"body":"you, is gonna be the constraint."},{"startTime":4054.917,"endTime":4057.347,"body":"I guarantee you the"},{"startTime":4054.917,"endTime":4057.347,"body":"robot is the constraint."},{"startTime":4057.347,"endTime":4058.097,"body":"They mapped it out."},{"startTime":4058.487,"endTime":4060.767,"body":"Bob comes over third hour."},{"startTime":4061.067,"endTime":4065.117,"body":"So at this point they're only 10"},{"startTime":4061.067,"endTime":4065.117,"body":"behind, which is pretty close."},{"startTime":4065.417,"endTime":4067.517,"body":"Third hour, they crush at 28."},{"startTime":4067.717,"endTime":4068.257,"body":"they cut it."},{"startTime":4068.257,"endTime":4074.467,"body":"They're only seven pieces behind, but at"},{"startTime":4068.257,"endTime":4074.467,"body":"this time, the robot has only processed"},{"startTime":4074.667,"endTime":4077.837,"body":"a 19 batch, The second batch was 21."},{"startTime":4077.987,"endTime":4079.572,"body":"It's still behind by 10."},{"startTime":4079.872,"endTime":4082.6620000000003,"body":"So right now it's 68 parts to 40."},{"startTime":4082.962,"endTime":4083.622,"body":"Third hour."},{"startTime":4083.922,"endTime":4084.972,"body":"So they crushed it"},{"startTime":4085.122,"endTime":4087.1620000000003,"body":"between three and 4 32."},{"startTime":4087.462,"endTime":4091.342,"body":"Yeah they've gotten efficiency"},{"startTime":4087.462,"endTime":4091.342,"body":"and now they're ahead."},{"startTime":4091.642,"endTime":4092.362,"body":"They hit a hundred."},{"startTime":4092.6620000000003,"endTime":4093.322,"body":"Nailed it."},{"startTime":4093.592,"endTime":4094.822,"body":"They saw the finish line."},{"startTime":4094.822,"endTime":4098.632,"body":"But guys, last hour, if we"},{"startTime":4094.822,"endTime":4098.632,"body":"hit 32, we beat the machine."},{"startTime":4098.992,"endTime":4099.682,"body":"Yes."},{"startTime":4099.732,"endTime":4105.912,"body":"They give the 32 4 o'clock"},{"startTime":4099.732,"endTime":4105.912,"body":"hundred Bob's like, pay up bro."},{"startTime":4106.4619999999995,"endTime":4110.6269999999995,"body":"And the machine still has got one"},{"startTime":4106.4619999999995,"endTime":4110.6269999999995,"body":"more hour to run, but it's 10 behind."},{"startTime":4110.927,"endTime":4113.927,"body":"Yeah, it's 10 behind"},{"startTime":4110.927,"endTime":4113.927,"body":"and it can only do 25."},{"startTime":4113.927,"endTime":4116.687,"body":"Like literally they see the"},{"startTime":4113.927,"endTime":4116.687,"body":"constraint in front of their eyes."},{"startTime":4116.687,"endTime":4118.362,"body":"They can't hurry the machine."},{"startTime":4118.581999999999,"endTime":4121.282,"body":"There's 10 units sitting"},{"startTime":4118.581999999999,"endTime":4121.282,"body":"in front of this machine."},{"startTime":4121.492,"endTime":4122.182,"body":"Inventory."},{"startTime":4122.492,"endTime":4122.882,"body":"Yes."},{"startTime":4122.882,"endTime":4124.5019999999995,"body":"That's exactly where I was at."},{"startTime":4124.5019999999995,"endTime":4130.347,"body":"the inventory showed up and cluttered"},{"startTime":4124.5019999999995,"endTime":4130.347,"body":"in front of the Herbie, the Ncx 10."},{"startTime":4130.647,"endTime":4134.142,"body":"And literally, they're like,"},{"startTime":4130.647,"endTime":4134.142,"body":"Yeah there's no point we're done."},{"startTime":4134.142,"endTime":4135.722,"body":"And tell the truck to go."},{"startTime":4136.022,"endTime":4137.432,"body":"They're like, Do you"},{"startTime":4136.022,"endTime":4137.432,"body":"wanna take the half order?"},{"startTime":4137.432,"endTime":4138.092,"body":"And I'm like, No."},{"startTime":4138.272,"endTime":4140.912,"body":"I'll tell Hilton that He'll have"},{"startTime":4138.272,"endTime":4140.912,"body":"it, have the dang thing in the"},{"startTime":4140.9169999999995,"endTime":4142.052,"body":"first truck out in the morning."},{"startTime":4142.052,"endTime":4143.102,"body":"Like whatever."},{"startTime":4143.162,"endTime":4144.842,"body":"He got his order right."},{"startTime":4144.892,"endTime":4148.223,"body":"But that, proved that the Ncx 10."},{"startTime":4148.523,"endTime":4149.423,"body":"Was Herbie"},{"startTime":4149.623,"endTime":4152.862999999999,"body":"But they were all uncomfortable"},{"startTime":4149.623,"endTime":4152.862999999999,"body":"and squishy about it because"},{"startTime":4152.862999999999,"endTime":4154.123,"body":"this is the big machine."},{"startTime":4154.362999999999,"endTime":4157.063,"body":"This thing has high"},{"startTime":4154.362999999999,"endTime":4157.063,"body":"precedence, high pecking order."},{"startTime":4157.193,"endTime":4161.698,"body":"But the moral there  of 18, it's like,"},{"startTime":4157.193,"endTime":4161.698,"body":"hey, they need to one, anticipate"},{"startTime":4161.698,"endTime":4166.268,"body":"that their plan of hitting it on"},{"startTime":4161.698,"endTime":4166.268,"body":"the dot Exactly at the right time"},{"startTime":4166.348,"endTime":4168.238,"body":"this thing does 25 an hour."},{"startTime":4168.448,"endTime":4169.648,"body":"We got four hours."},{"startTime":4169.698,"endTime":4170.838,"body":"That's a hundred units."},{"startTime":4171.198,"endTime":4172.158,"body":"That's the order."},{"startTime":4172.158,"endTime":4172.938,"body":"We got it."},{"startTime":4173.028,"endTime":4173.988,"body":"Like we got it."},{"startTime":4174.2880000000005,"endTime":4176.508,"body":"But the first hour that gets 19."},{"startTime":4176.513,"endTime":4177.408,"body":"It was already done."},{"startTime":4177.508,"endTime":4182.823,"body":"So if you're doing this with tact,"},{"startTime":4177.508,"endTime":4182.823,"body":"first hour 19, there's a flag and"},{"startTime":4182.828,"endTime":4186.928,"body":"somebody pulls an and on probably"},{"startTime":4182.828,"endTime":4186.928,"body":"when they've delivered those 19 units."},{"startTime":4187.228,"endTime":4191.218,"body":"That didn't fulfill my Kanban, and"},{"startTime":4187.228,"endTime":4191.218,"body":"on like, and on, let me explain,"},{"startTime":4191.518,"endTime":4194.188,"body":"is a signal that says, Hey,"},{"startTime":4191.518,"endTime":4194.188,"body":"there's some kind of an issue."},{"startTime":4194.608,"endTime":4198.568,"body":"So if you're working to tact, meaning"},{"startTime":4194.608,"endTime":4198.568,"body":"like if we're working to 25 parts an"},{"startTime":4198.573,"endTime":4203.338,"body":"hour and I need 25 parts an hour for"},{"startTime":4198.573,"endTime":4203.338,"body":"me to be fully optimized and I get 19,"},{"startTime":4203.548,"endTime":4205.378,"body":"I'm gonna raise a flag right there."},{"startTime":4205.718,"endTime":4209.973,"body":"So if we're working on assumptions or"},{"startTime":4205.718,"endTime":4209.973,"body":"historical data, being like, Hey, this"},{"startTime":4209.973,"endTime":4215.313,"body":"thing does 25 an hour, if we just work"},{"startTime":4209.973,"endTime":4215.313,"body":"the dang thing harder, if we're hopeful"},{"startTime":4215.473,"endTime":4219.933,"body":"Or have the truck wait later delay"},{"startTime":4215.473,"endTime":4219.933,"body":"the truck and that guy's, he's"},{"startTime":4219.933,"endTime":4221.733,"body":"gotta go deliver and then go home."},{"startTime":4221.738,"endTime":4224.403,"body":"Like now you're screwing"},{"startTime":4221.738,"endTime":4224.403,"body":"around with people's lives."},{"startTime":4224.713,"endTime":4229.303,"body":"if we start creating little"},{"startTime":4224.713,"endTime":4229.303,"body":"micro delays, we have to raise"},{"startTime":4229.303,"endTime":4231.043,"body":"those flags right then and there."},{"startTime":4231.043,"endTime":4236.773,"body":"So I have a story that when this happened,"},{"startTime":4231.043,"endTime":4236.773,"body":"that's why I picked this photograph"},{"startTime":4237.073,"endTime":4238.668,"body":"behind me this is a vertical building."},{"startTime":4238.668,"endTime":4241.308,"body":"It's a 2028 floor."},{"startTime":4241.803,"endTime":4242.403,"body":"Building."},{"startTime":4242.503,"endTime":4244.273,"body":"In San Francisco it's on second."},{"startTime":4244.273,"endTime":4246.613,"body":"And Howard, it's the"},{"startTime":4244.273,"endTime":4246.613,"body":"headquarters of LinkedIn if"},{"startTime":4246.613,"endTime":4248.023,"body":"you're into that kind of thing."},{"startTime":4248.223,"endTime":4250.923,"body":"But you'll see behind me, this is Herby."},{"startTime":4251.183,"endTime":4252.113,"body":"let me introduce you."},{"startTime":4252.4130000000005,"endTime":4255.903,"body":". This guy and this guy they iron workers."},{"startTime":4256.023,"endTime":4261.063,"body":"Remember I was telling the story about we"},{"startTime":4256.023,"endTime":4261.063,"body":"figured out a cycle time for welding Yes."},{"startTime":4261.123,"endTime":4261.953,"body":"And concrete."},{"startTime":4261.958,"endTime":4264.143,"body":"Like we, we figured out that sequence."},{"startTime":4264.443,"endTime":4271.093,"body":"We did not in that sequence, in that"},{"startTime":4264.443,"endTime":4271.093,"body":"planning, we failed to find Herbie."},{"startTime":4271.243,"endTime":4274.903,"body":"This is probably 200 plus"},{"startTime":4271.243,"endTime":4274.903,"body":"feet in the air right here."},{"startTime":4275.053,"endTime":4278.143,"body":"The problem with building in"},{"startTime":4275.053,"endTime":4278.143,"body":"high places is you need to access"},{"startTime":4278.143,"endTime":4282.043,"body":"them . And you can't just levitate"},{"startTime":4278.143,"endTime":4282.043,"body":"we can access them from a hoist."},{"startTime":4282.113,"endTime":4284.903,"body":"And it's not legal either, but"},{"startTime":4282.113,"endTime":4284.903,"body":"the problem with accessing with"},{"startTime":4284.903,"endTime":4289.493,"body":"a mechanical device is if that"},{"startTime":4284.903,"endTime":4289.493,"body":"breaks, then your access is ruined."},{"startTime":4289.643,"endTime":4293.243,"body":"And if someone gets seriously"},{"startTime":4289.643,"endTime":4293.243,"body":"hurt or injured or has a medical"},{"startTime":4293.243,"endTime":4297.053,"body":"condition or just wants to go home,"},{"startTime":4293.243,"endTime":4297.053,"body":"traditionally we would build some"},{"startTime":4297.053,"endTime":4299.003,"body":"kind of a job built ladder here."},{"startTime":4299.393,"endTime":4301.453,"body":"You've probably gone up and"},{"startTime":4299.393,"endTime":4301.453,"body":"down those a million times."},{"startTime":4301.513,"endTime":4301.993,"body":"Oh yeah."},{"startTime":4302.043,"endTime":4302.603,"body":"Right."},{"startTime":4302.743,"endTime":4306.473,"body":"But but we were like, we"},{"startTime":4302.743,"endTime":4306.473,"body":"don't wanna use ladders."},{"startTime":4306.473,"endTime":4309.473,"body":"Why don't we use these steel stairs?"},{"startTime":4309.473,"endTime":4311.483,"body":"And they're not the kind"},{"startTime":4309.473,"endTime":4311.483,"body":"you fill with concrete."},{"startTime":4311.483,"endTime":4315.233,"body":"They pan stairs, so they're, as"},{"startTime":4311.483,"endTime":4315.233,"body":"soon as you install them and put"},{"startTime":4315.233,"endTime":4317.203,"body":"a handrail up, you're ready to go."},{"startTime":4317.203,"endTime":4317.723,"body":"They're stairs."},{"startTime":4318.113,"endTime":4323.033,"body":"So Herbie was not the stairs"},{"startTime":4318.113,"endTime":4323.033,"body":"themselves being delivered."},{"startTime":4323.333,"endTime":4328.463,"body":"It was the time it takes to get 'em"},{"startTime":4323.333,"endTime":4328.463,"body":"up there, get 'em aligned, get 'em"},{"startTime":4328.468,"endTime":4330.953,"body":"welded, you know get things in place."},{"startTime":4331.103,"endTime":4332.753,"body":"It's not the greatest work."},{"startTime":4332.758,"endTime":4334.583,"body":"I mean, you see these two gentlemen here?"},{"startTime":4334.953,"endTime":4336.183,"body":"They're  being tied off."},{"startTime":4336.183,"endTime":4339.303,"body":"You're not, fully able to move freely."},{"startTime":4339.303,"endTime":4343.193,"body":"So you move slower than if you"},{"startTime":4339.303,"endTime":4343.193,"body":"weren't encumbered with that."},{"startTime":4343.193,"endTime":4345.563,"body":"The problem is they don't"},{"startTime":4343.193,"endTime":4345.563,"body":"have multiple crews."},{"startTime":4345.568,"endTime":4348.893,"body":"It's one crew that installs the"},{"startTime":4345.568,"endTime":4348.893,"body":"stairs, they do the erection, they"},{"startTime":4348.893,"endTime":4352.883,"body":"do the bolting and they do the"},{"startTime":4348.893,"endTime":4352.883,"body":"welding and they do the cables and"},{"startTime":4352.883,"endTime":4355.283,"body":"they release them to other workers."},{"startTime":4355.2880000000005,"endTime":4356.608,"body":"Plus they have to get"},{"startTime":4355.2880000000005,"endTime":4356.608,"body":"all their inspections."},{"startTime":4356.758,"endTime":4360.088,"body":"So it's not like we can"},{"startTime":4356.758,"endTime":4360.088,"body":"just add more herpes."},{"startTime":4360.448,"endTime":4360.808,"body":"Nope."},{"startTime":4361.108,"endTime":4364.648,"body":"We can't add more any iron workers"},{"startTime":4361.108,"endTime":4364.648,"body":"because if we add more iron workers"},{"startTime":4364.648,"endTime":4369.488,"body":"on these sets of stairs, they will"},{"startTime":4364.648,"endTime":4369.488,"body":"rain, welding sl down upon themselves."},{"startTime":4369.493,"endTime":4375.608,"body":"Just like we added some netting to catch"},{"startTime":4369.493,"endTime":4375.608,"body":"the SL from the structural steel weld."},{"startTime":4375.758,"endTime":4376.478,"body":"Same thing here."},{"startTime":4376.838,"endTime":4378.518,"body":"So that's dangerous."},{"startTime":4378.518,"endTime":4379.928,"body":"That can't be the solution."},{"startTime":4380.138,"endTime":4381.458,"body":"So what was the solution?"},{"startTime":4381.758,"endTime":4383.228,"body":"? We had to figure that out."},{"startTime":4383.378,"endTime":4388.083,"body":"And we had to accept that yes,"},{"startTime":4383.378,"endTime":4388.083,"body":"our limitation of continuously"},{"startTime":4388.083,"endTime":4393.483,"body":"growing the structure higher was"},{"startTime":4388.083,"endTime":4393.483,"body":"not the hoist, not the crane."},{"startTime":4393.543,"endTime":4395.793,"body":"That was our first"},{"startTime":4393.543,"endTime":4395.793,"body":"assumption in my first story."},{"startTime":4395.993,"endTime":4399.473,"body":". That only worked until"},{"startTime":4395.993,"endTime":4399.473,"body":"we ran outta stairs."},{"startTime":4399.773,"endTime":4404.903,"body":"And the reason why we ran outta stairs"},{"startTime":4399.773,"endTime":4404.903,"body":"was because the, this opening, they"},{"startTime":4404.903,"endTime":4408.203,"body":"needed the landing to be feel concrete."},{"startTime":4408.503,"endTime":4410.153,"body":"Because they needed to get it set, right?"},{"startTime":4410.303,"endTime":4412.9130000000005,"body":"And we're like, I don't know"},{"startTime":4410.303,"endTime":4412.9130000000005,"body":"if that's the right assumption."},{"startTime":4412.918,"endTime":4414.143,"body":"Is that the right thing?"},{"startTime":4414.443,"endTime":4418.013,"body":"And then the second assumption was,"},{"startTime":4414.443,"endTime":4418.013,"body":"well, you can't have the stairs sitting"},{"startTime":4418.013,"endTime":4422.813,"body":"on the slab on metal deck like that's"},{"startTime":4418.013,"endTime":4422.813,"body":"around here until we pour the concrete."},{"startTime":4422.993,"endTime":4424.253,"body":"Like it's in the dang way."},{"startTime":4424.253,"endTime":4427.463,"body":"This is the concrete guys telling"},{"startTime":4424.253,"endTime":4427.463,"body":"me, and this was once we realized"},{"startTime":4427.463,"endTime":4431.283,"body":"the stairs was the constraint and we"},{"startTime":4427.463,"endTime":4431.283,"body":"didn't blame the stair people  great"},{"startTime":4431.283,"endTime":4433.373,"body":"workers they were highly productive."},{"startTime":4433.433,"endTime":4434.213,"body":"They were very skilled."},{"startTime":4434.273,"endTime":4436.043,"body":"They did a great job on this project."},{"startTime":4436.473,"endTime":4440.403,"body":"I took this photo, I took"},{"startTime":4436.473,"endTime":4440.403,"body":"this photo studying them."},{"startTime":4440.553,"endTime":4445.503,"body":"I was actually like trying to understand"},{"startTime":4440.553,"endTime":4445.503,"body":"the steps and doing the same thing"},{"startTime":4445.503,"endTime":4449.553,"body":"I did with the iron workers and"},{"startTime":4445.503,"endTime":4449.553,"body":"the concrete crews and all the MEP"},{"startTime":4449.553,"endTime":4451.113,"body":"trades that did all their inserts."},{"startTime":4451.353,"endTime":4454.373,"body":"But now I was like, we have to"},{"startTime":4451.353,"endTime":4454.373,"body":"change the way we looked and we had"},{"startTime":4454.378,"endTime":4457.583,"body":"to accept that and not blame Olson."},{"startTime":4457.983,"endTime":4459.753,"body":"We didn't blame them at all."},{"startTime":4459.753,"endTime":4462.183,"body":"In fact, we were like,"},{"startTime":4459.753,"endTime":4462.183,"body":"Let's figure this out."},{"startTime":4462.183,"endTime":4464.583,"body":"So the first thing was like,"},{"startTime":4462.183,"endTime":4464.583,"body":"we need to resolve this issue"},{"startTime":4464.583,"endTime":4466.673,"body":"with delivering the stairs."},{"startTime":4466.943,"endTime":4468.773,"body":"So that's a manufacturing problem."},{"startTime":4468.823,"endTime":4472.183,"body":"I gotta call Olson's shop and be"},{"startTime":4468.823,"endTime":4472.183,"body":"like, Hey, where's our stairs at?"},{"startTime":4472.183,"endTime":4473.533,"body":"And they're like, They're"},{"startTime":4472.183,"endTime":4473.533,"body":"all here lined up."},{"startTime":4473.533,"endTime":4474.553,"body":"Here's a photo, bro."},{"startTime":4474.9130000000005,"endTime":4476.353,"body":"So I'm like, Okay, that's not a problem."},{"startTime":4476.653,"endTime":4477.943,"body":"It's a delivery issue now."},{"startTime":4477.948,"endTime":4479.808,"body":"Okay, that's mine."},{"startTime":4479.868,"endTime":4481.858,"body":"I can't control this delivery issue."},{"startTime":4482.188,"endTime":4486.928,"body":"So the second problem was, hey, when"},{"startTime":4482.188,"endTime":4486.928,"body":"the stairs are laying on the deck, it's"},{"startTime":4486.928,"endTime":4488.518,"body":"in the way of the concrete finishing."},{"startTime":4488.718,"endTime":4490.518,"body":"Then we gotta send the concrete crew back."},{"startTime":4490.518,"endTime":4491.768,"body":"Like that's just a bad idea."},{"startTime":4492.248,"endTime":4495.098,"body":"So, you know what the solution that"},{"startTime":4492.248,"endTime":4495.098,"body":"we came up with I don't know if you"},{"startTime":4495.098,"endTime":4498.638,"body":"can see it in this device, but they"},{"startTime":4495.098,"endTime":4498.638,"body":"have this thing, It's a chain fall."},{"startTime":4498.7880000000005,"endTime":4504.5380000000005,"body":"This chain fall device if you use"},{"startTime":4498.7880000000005,"endTime":4504.5380000000005,"body":"several of them, you can suspend during"},{"startTime":4504.5380000000005,"endTime":4511.368,"body":"a concrete pour safely in the air a high"},{"startTime":4504.5380000000005,"endTime":4511.368,"body":"where you're placing the concrete Nice."},{"startTime":4511.368,"endTime":4512.658,"body":"And hold it in that place."},{"startTime":4512.658,"endTime":4513.438,"body":"And we secured it."},{"startTime":4513.438,"endTime":4516.763,"body":"We didn't just use the chain fall"},{"startTime":4513.438,"endTime":4516.763,"body":"we used a couple methods and we"},{"startTime":4516.763,"endTime":4520.193,"body":"made sure it was safe and wasn't"},{"startTime":4516.763,"endTime":4520.193,"body":"falling and no one went under it."},{"startTime":4520.593,"endTime":4522.393,"body":"But we had to finish under it."},{"startTime":4522.393,"endTime":4526.203,"body":"But it was secured off and it"},{"startTime":4522.393,"endTime":4526.203,"body":"was suspended from the air."},{"startTime":4526.603,"endTime":4530.893,"body":"That removed that issue, it removed"},{"startTime":4526.603,"endTime":4530.893,"body":"the issue of, Hey, it's access."},{"startTime":4530.993,"endTime":4535.423,"body":"now, once the concrete is placed"},{"startTime":4530.993,"endTime":4535.423,"body":"and again, it's not hanging over"},{"startTime":4535.423,"endTime":4538.213,"body":"the concrete, it's just hanging"},{"startTime":4535.423,"endTime":4538.213,"body":"over where the stair goes."},{"startTime":4538.218,"endTime":4541.253,"body":"You lower this piece down, and"},{"startTime":4538.218,"endTime":4541.253,"body":"then there's another section"},{"startTime":4541.253,"endTime":4542.603,"body":"where this gentleman's standing."},{"startTime":4542.843,"endTime":4546.803,"body":"The other section is above him that's"},{"startTime":4542.843,"endTime":4546.803,"body":"being lowered from the floor above."},{"startTime":4546.803,"endTime":4549.173,"body":"And that'll go fit in"},{"startTime":4546.803,"endTime":4549.173,"body":"this section right here."},{"startTime":4549.228,"endTime":4550.578,"body":"And that's how stairs are erected."},{"startTime":4550.578,"endTime":4555.848,"body":"And we figured that out about halfway"},{"startTime":4550.578,"endTime":4555.848,"body":"through we resolved another Herbie"},{"startTime":4556.048,"endTime":4560.458,"body":"they're starting to put a hand on"},{"startTime":4556.048,"endTime":4560.458,"body":"Herbie's back, the new Herby concrete."},{"startTime":4560.488,"endTime":4560.728,"body":"Yeah."},{"startTime":4560.728,"endTime":4563.128,"body":"And I'll save that"},{"startTime":4560.728,"endTime":4563.128,"body":"story for the next time."},{"startTime":4563.2880000000005,"endTime":4564.778,"body":"I guess you're a marathon runner."},{"startTime":4565.078,"endTime":4565.348,"body":"Yeah."},{"startTime":4565.378,"endTime":4569.153,"body":"So sometimes it helps if you're"},{"startTime":4565.378,"endTime":4569.153,"body":"getting gas, if you have somebody"},{"startTime":4569.153,"endTime":4570.983,"body":"who's running at the same pace."},{"startTime":4571.353,"endTime":4576.193,"body":"So if you have someone, in this"},{"startTime":4571.353,"endTime":4576.193,"body":"instance where you have a productivity."},{"startTime":4576.493,"endTime":4580.063,"body":"They're slow and now they picked"},{"startTime":4576.493,"endTime":4580.063,"body":"back up and they just little,"},{"startTime":4580.143,"endTime":4584.863,"body":"little tap on the back being like,"},{"startTime":4580.143,"endTime":4584.863,"body":"Hey Olson, we're gonna catch up."},{"startTime":4584.983,"endTime":4589.883,"body":"We caught up and now we're giving"},{"startTime":4584.983,"endTime":4589.883,"body":"everyone access very saved off."},{"startTime":4589.9130000000005,"endTime":4591.053,"body":"We got cables."},{"startTime":4591.4130000000005,"endTime":4595.133,"body":"Like it's way better access than"},{"startTime":4591.4130000000005,"endTime":4595.133,"body":"any kind of job built ladder."},{"startTime":4595.133,"endTime":4598.343,"body":"I don't care how fancy it"},{"startTime":4595.133,"endTime":4598.343,"body":"is with gates get it out."},{"startTime":4598.673,"endTime":4599.813,"body":"You can't do this."},{"startTime":4599.818,"endTime":4601.043,"body":"Do scaffolding stairs."},{"startTime":4601.383,"endTime":4605.433,"body":"As a trade worker, you can't appreciate"},{"startTime":4601.383,"endTime":4605.433,"body":"that, that you can, yes, you can use the"},{"startTime":4605.433,"endTime":4610.233,"body":"hoist to get up to the floor, but if you"},{"startTime":4605.433,"endTime":4610.233,"body":"need to work from floor to floor, it's"},{"startTime":4610.233,"endTime":4612.003,"body":"really nice to just shoot down the stairs."},{"startTime":4612.003,"endTime":4616.073,"body":"Plus  it's a means of egress in"},{"startTime":4612.003,"endTime":4616.073,"body":"an event of an emergency and it's"},{"startTime":4616.078,"endTime":4618.203,"body":"just better on overall morale."},{"startTime":4618.403,"endTime":4619.213,"body":"Go back to Dr."},{"startTime":4619.213,"endTime":4619.423,"body":"Gold."},{"startTime":4619.723,"endTime":4621.943,"body":"It can't exceed demand."},{"startTime":4622.103,"endTime":4624.863,"body":"That capacity, it should"},{"startTime":4622.103,"endTime":4624.863,"body":"always meet the demand."},{"startTime":4624.863,"endTime":4628.193,"body":"And he actually gives,"},{"startTime":4624.863,"endTime":4628.193,"body":"there's nine more rules"},{"startTime":4628.223,"endTime":4633.023,"body":"they're called bottleneck rules, but we'll"},{"startTime":4628.223,"endTime":4633.023,"body":"talk about that next time, chapter 19."},{"startTime":4633.4130000000005,"endTime":4638.853,"body":"But he basically says , if you have a"},{"startTime":4633.4130000000005,"endTime":4638.853,"body":"known capacity, we do a floor based upon"},{"startTime":4638.853,"endTime":4642.633,"body":"our productivity rates, based upon a"},{"startTime":4638.853,"endTime":4642.633,"body":"whole bunch of historical data based,"},{"startTime":4642.638,"endTime":4647.458,"body":"based upon our weekly work plan that, we"},{"startTime":4642.638,"endTime":4647.458,"body":"sign off and commit to every single week."},{"startTime":4647.758,"endTime":4651.088,"body":"We know pretty predictably where"},{"startTime":4647.758,"endTime":4651.088,"body":"we're gonna be from week to week."},{"startTime":4651.198,"endTime":4655.578,"body":"And now we find issues and then"},{"startTime":4651.198,"endTime":4655.578,"body":"we start resolving those issues."},{"startTime":4655.878,"endTime":4661.198,"body":"Your capacity will now increase"},{"startTime":4655.878,"endTime":4661.198,"body":". The trick is don't rest."},{"startTime":4661.618,"endTime":4662.638,"body":"Go look for Herbie."},{"startTime":4662.638,"endTime":4665.448,"body":"He's gonna be around"},{"startTime":4662.638,"endTime":4665.448,"body":"herpes out there for sure."},{"startTime":4665.508,"endTime":4667.068,"body":"He just had different hard hats."},{"startTime":4667.518,"endTime":4667.7880000000005,"body":"Yes."},{"startTime":4668.088,"endTime":4672.463,"body":"And the new Herbie will be spoiler alert"},{"startTime":4668.088,"endTime":4672.463,"body":"and  will be concrete fill on metal."},{"startTime":4672.613,"endTime":4673.728,"body":"Also amazing crew."},{"startTime":4674.068,"endTime":4677.188,"body":"Now they saw it, they're like, Oh,"},{"startTime":4674.068,"endTime":4677.188,"body":"they see it, they're experiencing it."},{"startTime":4677.188,"endTime":4682.498,"body":"All of the stuff, This has an organizing"},{"startTime":4677.188,"endTime":4682.498,"body":"effect on a whole organization of people."},{"startTime":4682.648,"endTime":4685.228,"body":"] it doesn't matter what trade you're"},{"startTime":4682.648,"endTime":4685.228,"body":"at, when you start to see this"},{"startTime":4685.228,"endTime":4688.258,"body":"organization start to happen, and"},{"startTime":4685.228,"endTime":4688.258,"body":"maybe you've experienced this."},{"startTime":4688.468,"endTime":4688.558,"body":"Oh yeah."},{"startTime":4688.758,"endTime":4690.902,"body":"You start to be like these guys got it."},{"startTime":4691.202,"endTime":4691.682,"body":"Yes."},{"startTime":4691.682,"endTime":4692.852,"body":"These guys are getting it."},{"startTime":4692.852,"endTime":4693.992,"body":"And it wasn't magic."},{"startTime":4694.382,"endTime":4694.742,"body":"Nope."},{"startTime":4694.992,"endTime":4697.032,"body":"We were figuring this out, out on our own."},{"startTime":4697.062,"endTime":4698.682,"body":"We did have some third party help."},{"startTime":4698.682,"endTime":4702.9220000000005,"body":"I will say we did . There might have been"},{"startTime":4698.682,"endTime":4702.9220000000005,"body":"some uc, Berkeley influence coming in."},{"startTime":4703.1720000000005,"endTime":4704.222,"body":"But that was later."},{"startTime":4704.372,"endTime":4705.512,"body":"That was actually later."},{"startTime":4705.722,"endTime":4709.112,"body":"This initial optimization we"},{"startTime":4705.722,"endTime":4709.112,"body":"figured out with last planner,"},{"startTime":4709.412,"endTime":4711.842,"body":"last planner system wasn't perfect."},{"startTime":4711.9220000000005,"endTime":4713.332,"body":"Wasn't by the book at all."},{"startTime":4713.632,"endTime":4717.742,"body":"that added with optimization, meaning"},{"startTime":4713.632,"endTime":4717.742,"body":"when I was taking this photo, we would"},{"startTime":4718.042,"endTime":4719.552,"body":"actually watch production happen."},{"startTime":4719.702,"endTime":4724.327,"body":"Then we'd compare notes and based upon"},{"startTime":4719.702,"endTime":4724.327,"body":"the notes, we would make decisions."},{"startTime":4724.447,"endTime":4726.702,"body":". We didn't go back and look"},{"startTime":4724.447,"endTime":4726.702,"body":"at the P six schedule."},{"startTime":4727.002,"endTime":4729.222,"body":"That was part of the"},{"startTime":4727.002,"endTime":4729.222,"body":"decision making process."},{"startTime":4729.222,"endTime":4733.552,"body":"I'm not saying we threw the thing out,"},{"startTime":4729.222,"endTime":4733.552,"body":"but we definitely used this data That"},{"startTime":4733.557,"endTime":4735.832,"body":"was the means to make the update.."},{"startTime":4736.132,"endTime":4741.382,"body":"We didn't sit there and have to"},{"startTime":4736.132,"endTime":4741.382,"body":"explain our way around the situation."},{"startTime":4741.532,"endTime":4745.462,"body":"We still weren't like high fiving each"},{"startTime":4741.532,"endTime":4745.462,"body":"other about getting a hit on the schedule."},{"startTime":4745.462,"endTime":4748.312,"body":"We were high fiving each other"},{"startTime":4745.462,"endTime":4748.312,"body":"because the job was getting easier."},{"startTime":4748.582,"endTime":4749.122,"body":"Yes."},{"startTime":4749.122,"endTime":4752.002,"body":"We were having fun and getting"},{"startTime":4749.122,"endTime":4752.002,"body":"along and it wasn't perfect."},{"startTime":4752.302,"endTime":4755.842,"body":"I'm not gonna say this was like"},{"startTime":4752.302,"endTime":4755.842,"body":"hunky dory and there was rainbows"},{"startTime":4756.262,"endTime":4760.712,"body":"on the other side of mission, but"},{"startTime":4756.262,"endTime":4760.712,"body":"along, we got along really well."},{"startTime":4760.712,"endTime":4761.492,"body":"And how do I know that?"},{"startTime":4761.492,"endTime":4765.212,"body":"Because I still feel very strongly for"},{"startTime":4761.492,"endTime":4765.212,"body":"the people that, on that project, that"},{"startTime":4765.212,"endTime":4771.392,"body":"work there and including this Olson steel"},{"startTime":4765.212,"endTime":4771.392,"body":"stair crew, and they just knocked it out."},{"startTime":4771.572,"endTime":4772.832,"body":"They were just, they're great."},{"startTime":4772.832,"endTime":4773.612,"body":"Super safe."},{"startTime":4773.812,"endTime":4777.412,"body":"And when they were Kirby,"},{"startTime":4773.812,"endTime":4777.412,"body":"we didn't blame them."},{"startTime":4777.592,"endTime":4779.302,"body":"We didn't send them delay letters."},{"startTime":4779.572,"endTime":4782.5470000000005,"body":"We called, we did do some  due diligence."},{"startTime":4782.5470000000005,"endTime":4787.887,"body":"We called their fab and said, Hey,"},{"startTime":4782.5470000000005,"endTime":4787.887,"body":"what's this situation on the fabrication?"},{"startTime":4788.277,"endTime":4793.827,"body":"And then once we got past that"},{"startTime":4788.277,"endTime":4793.827,"body":"situation based on a really great"},{"startTime":4793.827,"endTime":4797.787,"body":"relationship that we had it was"},{"startTime":4793.827,"endTime":4797.787,"body":"like, Okay let's go find a solution."},{"startTime":4797.787,"endTime":4799.767,"body":"And the solution was right"},{"startTime":4797.787,"endTime":4799.767,"body":"in front of our face."},{"startTime":4800.067,"endTime":4805.382,"body":"And all those ideas came from"},{"startTime":4800.067,"endTime":4805.382,"body":"conversations just like the misfit crew."},{"startTime":4805.682,"endTime":4808.862,"body":"?  Even in the face of getting yelled"},{"startTime":4805.682,"endTime":4808.862,"body":"at by their boss, even with the home"},{"startTime":4808.892,"endTime":4810.572,"body":"issues that he's got faced with."},{"startTime":4810.982,"endTime":4817.187,"body":"He had every right to just be . With"},{"startTime":4810.982,"endTime":4817.187,"body":"his coworkers, with his boss."},{"startTime":4817.457,"endTime":4819.767,"body":"But he said, I'm gonna work on that."},{"startTime":4820.067,"endTime":4825.197,"body":"But right now the situation says,"},{"startTime":4820.067,"endTime":4825.197,"body":"Let's get Hilton Splice order out."},{"startTime":4825.257,"endTime":4826.727,"body":"Cuz that's the situation."},{"startTime":4826.907,"endTime":4832.517,"body":"But also let's simulate"},{"startTime":4826.907,"endTime":4832.517,"body":"our theory in the meantime."},{"startTime":4832.517,"endTime":4833.687,"body":"So we can do both."},{"startTime":4833.757,"endTime":4839.187,"body":"We're gonna get Hilton's order out on time"},{"startTime":4833.757,"endTime":4839.187,"body":"or way better than we've ever performed."},{"startTime":4839.527,"endTime":4840.667,"body":"So we'll look good there."},{"startTime":4840.967,"endTime":4845.957,"body":"And then two, we're also gonna learn from"},{"startTime":4840.967,"endTime":4845.957,"body":"this process this theory of constraints"},{"startTime":4845.957,"endTime":4849.977,"body":"that we're trying to figure out and"},{"startTime":4845.957,"endTime":4849.977,"body":"we're gonna go find a Herbie and we"},{"startTime":4849.977,"endTime":4853.757,"body":"assume the Herbie is the Ncx 10 robot."},{"startTime":4854.127,"endTime":4858.367,"body":"And then we got the data guy there"},{"startTime":4854.127,"endTime":4858.367,"body":"crunching the numbers, being like, Hey,"},{"startTime":4858.372,"endTime":4860.167,"body":"you're not gonna make it and here's why."},{"startTime":4860.222,"endTime":4862.052,"body":"And all of a sudden they're"},{"startTime":4860.222,"endTime":4862.052,"body":"like, now they're faced with"},{"startTime":4862.352,"endTime":4864.152,"body":"the brutal facts and they're."},{"startTime":4864.452,"endTime":4868.702,"body":"Damn this has more weight to it, so"},{"startTime":4864.452,"endTime":4868.702,"body":"I'll, I'm gonna leave it at that."},{"startTime":4869.152,"endTime":4869.722,"body":"Yes."},{"startTime":4870.022,"endTime":4870.442,"body":"Love it."},{"startTime":4870.447,"endTime":4874.252,"body":"Has that ever happened to you having"},{"startTime":4870.447,"endTime":4874.252,"body":"the organizational effect from other"},{"startTime":4874.252,"endTime":4877.342,"body":"trades, like seeping into your own work?"},{"startTime":4877.822,"endTime":4878.842,"body":"Totally."},{"startTime":4878.912,"endTime":4882.562,"body":"I like the way you mentioned"},{"startTime":4878.912,"endTime":4882.562,"body":"the morale, and that's kind of"},{"startTime":4882.562,"endTime":4886.102,"body":"the most significant experience"},{"startTime":4882.562,"endTime":4886.102,"body":"I've had of where we're working."},{"startTime":4886.402,"endTime":4890.772,"body":"And you know, I was totally local"},{"startTime":4886.402,"endTime":4890.772,"body":"optimization for a very long time,"},{"startTime":4891.072,"endTime":4894.732,"body":"and we're smoking everybody, and"},{"startTime":4891.072,"endTime":4894.732,"body":"all of a sudden I could see like,"},{"startTime":4894.737,"endTime":4896.232,"body":"Oh, oh, these dudes are catching up."},{"startTime":4896.532,"endTime":4897.852,"body":"And I'm like, Whoa, wait a minute."},{"startTime":4897.932,"endTime":4903.222,"body":"But because of the way  the morale was"},{"startTime":4897.932,"endTime":4903.222,"body":"that way, the gc, the superintendent"},{"startTime":4903.222,"endTime":4907.002,"body":"on that project was very good about,"},{"startTime":4903.222,"endTime":4907.002,"body":"Hey, this is what's happening."},{"startTime":4907.002,"endTime":4908.082,"body":"These guys are getting ahead."},{"startTime":4908.082,"endTime":4908.892,"body":"What are you gonna do?"},{"startTime":4908.892,"endTime":4910.722,"body":"They're catching up to you what can we do?"},{"startTime":4910.932,"endTime":4912.492,"body":"It was never a dictatorial."},{"startTime":4912.792,"endTime":4916.392,"body":"He would share his observations about"},{"startTime":4912.792,"endTime":4916.392,"body":"what was going on and fig like, Hey"},{"startTime":4916.397,"endTime":4918.372,"body":"Jess, you're working a bunch of overtime."},{"startTime":4918.6720000000005,"endTime":4922.1720000000005,"body":"I'm gonna ask you to stop because"},{"startTime":4918.6720000000005,"endTime":4922.1720000000005,"body":"you're creating problems and you"},{"startTime":4922.1720000000005,"endTime":4923.762,"body":"don't need to work all this overtime."},{"startTime":4924.152,"endTime":4926.132,"body":"And like, Yeah, yeah, yeah, but"},{"startTime":4924.152,"endTime":4926.132,"body":"we gotta get done and my guys want"},{"startTime":4926.132,"endTime":4927.392,"body":"overtime and, you know, whatever."},{"startTime":4927.692,"endTime":4929.762,"body":"And he finally like, Jesse,"},{"startTime":4927.692,"endTime":4929.762,"body":"no, you need to stop."},{"startTime":4929.822,"endTime":4931.302,"body":"I'm not approving your overtime."},{"startTime":4931.357,"endTime":4932.977,"body":"I am not gonna be here Saturday."},{"startTime":4932.977,"endTime":4937.207,"body":"You're not gonna be here past three 30"},{"startTime":4932.977,"endTime":4937.207,"body":"because you're getting too far ahead."},{"startTime":4937.207,"endTime":4939.607,"body":"So he would do things and I'm"},{"startTime":4937.207,"endTime":4939.607,"body":"like, Man, why are you doing that?"},{"startTime":4939.612,"endTime":4941.107,"body":"And the guys were like, Jess, that's fine."},{"startTime":4941.107,"endTime":4942.637,"body":"Like we won a weekend."},{"startTime":4942.792,"endTime":4945.642,"body":"And all of a sudden I could see  ah,"},{"startTime":4942.792,"endTime":4945.642,"body":"okay, now I need to amp it up."},{"startTime":4945.642,"endTime":4947.772,"body":"I need to catch up, or we"},{"startTime":4945.642,"endTime":4947.772,"body":"need to switch some things."},{"startTime":4947.9220000000005,"endTime":4951.592,"body":"Significant thing he did and what"},{"startTime":4947.9220000000005,"endTime":4951.592,"body":"you've described that you did was,"},{"startTime":4951.592,"endTime":4956.622,"body":"he never told me how many people I"},{"startTime":4951.592,"endTime":4956.622,"body":"needed to have  or like any of that."},{"startTime":4956.9220000000005,"endTime":4959.052,"body":"What he did was he said,"},{"startTime":4956.9220000000005,"endTime":4959.052,"body":"Hey man, I've been watching."},{"startTime":4959.052,"endTime":4961.482,"body":"I can see this is what's happening"},{"startTime":4959.052,"endTime":4961.482,"body":"over here with the framers."},{"startTime":4961.482,"endTime":4963.642,"body":"We got the mezzanine going up."},{"startTime":4963.792,"endTime":4965.052,"body":"What's your plan there?"},{"startTime":4965.202,"endTime":4966.102,"body":"I see all struggling."},{"startTime":4966.102,"endTime":4969.552,"body":"What if you tried this so that"},{"startTime":4966.102,"endTime":4969.552,"body":"we can get the air handler units"},{"startTime":4969.557,"endTime":4973.092,"body":"and pieces, get 'em all this,"},{"startTime":4969.557,"endTime":4973.092,"body":"you know, just helping us problem"},{"startTime":4973.092,"endTime":4975.512,"body":"solve,  and that's like the one time,"},{"startTime":4975.512,"endTime":4980.472,"body":"there might be two other times in"},{"startTime":4975.512,"endTime":4980.472,"body":"my career, . And the difference was"},{"startTime":4980.772,"endTime":4983.412,"body":"he never said, You need more people."},{"startTime":4983.712,"endTime":4988.392,"body":"What he did was we always approached"},{"startTime":4983.712,"endTime":4988.392,"body":"how we were doing the work."},{"startTime":4988.692,"endTime":4990.192,"body":"How are you going to do that?"},{"startTime":4990.612,"endTime":4992.862,"body":"How is what you're doing"},{"startTime":4990.612,"endTime":4992.862,"body":"affecting everything?"},{"startTime":4993.012,"endTime":4996.767,"body":"At that point, In my thinking , it"},{"startTime":4993.012,"endTime":4996.767,"body":"wasn't clear to me, it was just,"},{"startTime":4996.7970000000005,"endTime":4998.207,"body":"he was just magical, right?"},{"startTime":4998.207,"endTime":4999.537,"body":"The way he operated."},{"startTime":4999.837,"endTime":5002.807,"body":"But looking back, it was like,"},{"startTime":4999.837,"endTime":5002.807,"body":"that's what he was doing."},{"startTime":5003.107,"endTime":5008.447,"body":"And it was very different than"},{"startTime":5003.107,"endTime":5008.447,"body":"the traditional style of, you need"},{"startTime":5008.447,"endTime":5011.777,"body":"more people, you need more people,"},{"startTime":5008.447,"endTime":5011.777,"body":"and you need to work more hours."},{"startTime":5011.807,"endTime":5014.2970000000005,"body":"Cuz that was always the only answer."},{"startTime":5014.627,"endTime":5018.107,"body":"And now I understand like, oh,"},{"startTime":5014.627,"endTime":5018.107,"body":"okay, so you're gonna make us throw"},{"startTime":5018.112,"endTime":5020.477,"body":"more people and work more hours."},{"startTime":5020.807,"endTime":5025.577,"body":"When really what that means is"},{"startTime":5020.807,"endTime":5025.577,"body":"we're going to do more waste faster."},{"startTime":5025.877,"endTime":5030.777,"body":"Let's look at the process, let's adjust"},{"startTime":5025.877,"endTime":5030.777,"body":"the process like, yeah, I agree, we"},{"startTime":5030.777,"endTime":5033.897,"body":"should add more people, but let's"},{"startTime":5030.777,"endTime":5033.897,"body":"look at all these bottlenecks that"},{"startTime":5033.902,"endTime":5038.637,"body":"we have and let's do something about"},{"startTime":5033.902,"endTime":5038.637,"body":"those before we add the damn people."},{"startTime":5038.937,"endTime":5040.827,"body":"And that's a hard thing"},{"startTime":5038.937,"endTime":5040.827,"body":"people get excited, right?"},{"startTime":5040.827,"endTime":5043.947,"body":"They learn last planner, they"},{"startTime":5040.827,"endTime":5043.947,"body":"get introduced to lean and they"},{"startTime":5043.947,"endTime":5045.2970000000005,"body":"think it's just gonna happen."},{"startTime":5045.747,"endTime":5051.057,"body":"Like, no, it takes study and observation"},{"startTime":5045.747,"endTime":5051.057,"body":"and experimentation to get there."},{"startTime":5051.207,"endTime":5053.157,"body":"And clearly you understood that."},{"startTime":5053.467,"endTime":5057.102,"body":"Yeah we did that, we're"},{"startTime":5053.467,"endTime":5057.102,"body":"not hitting our numbers."},{"startTime":5057.402,"endTime":5059.802,"body":"That we're committing"},{"startTime":5057.402,"endTime":5059.802,"body":"to what's up with that?"},{"startTime":5060.382,"endTime":5061.552,"body":"What's up with that question?"},{"startTime":5061.552,"endTime":5063.442,"body":"It's not a closed question."},{"startTime":5063.592,"endTime":5067.402,"body":"You are stair installer,"},{"startTime":5063.592,"endTime":5067.402,"body":"foreman are behind."},{"startTime":5067.582,"endTime":5072.082,"body":"You need to work every Saturday and"},{"startTime":5067.582,"endTime":5072.082,"body":"Sunday and possibly added on the shift."},{"startTime":5072.282,"endTime":5075.662,"body":"But in lieu of that it sounds"},{"startTime":5072.282,"endTime":5075.662,"body":"like you had a very similar"},{"startTime":5075.662,"endTime":5077.6720000000005,"body":"conversation and it's universal."},{"startTime":5077.677,"endTime":5079.772,"body":"It happened probably at"},{"startTime":5077.677,"endTime":5079.772,"body":"the same time in Texas."},{"startTime":5080.352,"endTime":5081.222,"body":"I'm in California."},{"startTime":5081.222,"endTime":5084.222,"body":"We're having the same conversation"},{"startTime":5081.222,"endTime":5084.222,"body":"and really that's how it works."},{"startTime":5084.702,"endTime":5086.892,"body":"Take notes, keep score."},{"startTime":5087.192,"endTime":5088.902,"body":"Be open and honest about it."},{"startTime":5088.902,"endTime":5093.702,"body":"And then when you see a problem,"},{"startTime":5088.902,"endTime":5093.702,"body":"don't blame the crew working."},{"startTime":5093.702,"endTime":5094.842,"body":"They're working hard."},{"startTime":5095.032,"endTime":5096.742,"body":"They're skilled crafts people."},{"startTime":5096.902,"endTime":5098.462,"body":"It's not their problem."},{"startTime":5098.732,"endTime":5100.682,"body":"it's Thomas's problem in this thing."},{"startTime":5100.982,"endTime":5103.742,"body":"And guess what Thomas is Thomas me."},{"startTime":5104.042,"endTime":5108.9130000000005,"body":"I was like, Okay, now I'm gonna, I'm"},{"startTime":5104.042,"endTime":5108.9130000000005,"body":"gonna check my ego and I'm be like,"},{"startTime":5108.918,"endTime":5110.6720000000005,"body":"What's the solution out of this?"},{"startTime":5110.792,"endTime":5112.322,"body":"And I couldn't do it by myself."},{"startTime":5112.622,"endTime":5112.862,"body":"No."},{"startTime":5112.862,"endTime":5115.082,"body":"I had to call Jay at the shop."},{"startTime":5115.382,"endTime":5119.342,"body":"I had to talk to the foreman and be"},{"startTime":5115.382,"endTime":5119.342,"body":"like, Hey, what's your idea on this?"},{"startTime":5119.492,"endTime":5122.702,"body":"I had to go talk to the concrete"},{"startTime":5119.492,"endTime":5122.702,"body":"crew, get their permission because"},{"startTime":5122.702,"endTime":5126.782,"body":"hey, there's this gonna be a"},{"startTime":5122.702,"endTime":5126.782,"body":"stair suspended over an opening."},{"startTime":5127.202,"endTime":5128.522,"body":"Are you okay with this?"},{"startTime":5128.762,"endTime":5131.642,"body":"I had to get permission from our"},{"startTime":5128.762,"endTime":5131.642,"body":"safety department to do that."},{"startTime":5131.702,"endTime":5135.782,"body":"They added all kinds of stuff to make"},{"startTime":5131.702,"endTime":5135.782,"body":"sure that things gonna be secured."},{"startTime":5135.782,"endTime":5137.762,"body":"Like I got all that squared away."},{"startTime":5137.882,"endTime":5139.862,"body":"We did in inspection on it."},{"startTime":5140.162,"endTime":5142.112,"body":"We did a whole bunch of validation on it."},{"startTime":5142.412,"endTime":5145.232,"body":"We had a couple contingency"},{"startTime":5142.412,"endTime":5145.232,"body":"plans like, Hey, what happens"},{"startTime":5145.237,"endTime":5147.382,"body":"if the stairs get behind."},{"startTime":5147.432,"endTime":5150.462,"body":"So we had these plans in place."},{"startTime":5150.642,"endTime":5153.432,"body":"Just in case we got out of sequence."},{"startTime":5153.432,"endTime":5155.142,"body":"And if you're Jason Stro."},{"startTime":5155.292,"endTime":5158.927,"body":"If you're planning that tight, this is"},{"startTime":5155.292,"endTime":5158.927,"body":"where you add in those time buffers."},{"startTime":5159.227,"endTime":5162.707,"body":"And then when you need the contingency"},{"startTime":5159.227,"endTime":5162.707,"body":"plan, you burn a time buffer."},{"startTime":5163.077,"endTime":5164.487,"body":"That way you don't get outta tact."},{"startTime":5164.637,"endTime":5166.497,"body":"I was learning that the hard way."},{"startTime":5166.767,"endTime":5167.607,"body":"Firsthand."},{"startTime":5167.947,"endTime":5169.667,"body":"In lieu of learning it in a book."},{"startTime":5169.667,"endTime":5173.957,"body":"But I was also reading chapter"},{"startTime":5169.667,"endTime":5173.957,"body":"18 when I took this photograph"},{"startTime":5173.957,"endTime":5175.727,"body":"probably very close in time."},{"startTime":5176.097,"endTime":5181.812,"body":"I found that, hey, this is a situation"},{"startTime":5176.097,"endTime":5181.812,"body":"that it's in our power to resolve."},{"startTime":5181.967,"endTime":5185.447,"body":"In fact, this is the kind of"},{"startTime":5181.967,"endTime":5185.447,"body":"problem solving that is looked"},{"startTime":5185.567,"endTime":5187.607,"body":"at as like super positive."},{"startTime":5187.737,"endTime":5189.057,"body":"This is what we want people to think."},{"startTime":5189.447,"endTime":5190.467,"body":"You can't teach that."},{"startTime":5190.527,"endTime":5193.537,"body":"You can't, you can only"},{"startTime":5190.527,"endTime":5193.537,"body":"show people the way."},{"startTime":5193.837,"endTime":5197.912,"body":"And I found that this is the way, and"},{"startTime":5193.837,"endTime":5197.912,"body":"I'm really wanting to share that with the"},{"startTime":5197.912,"endTime":5202.412,"body":"people listening that at this moment and"},{"startTime":5197.912,"endTime":5202.412,"body":"in this time when I took this photograph"},{"startTime":5202.862,"endTime":5209.082,"body":"and when I read this chapter, had these"},{"startTime":5202.862,"endTime":5209.082,"body":"conversations made some decisions."},{"startTime":5209.442,"endTime":5213.702,"body":"I was in a position of authorities so I"},{"startTime":5209.442,"endTime":5213.702,"body":"could actually make these decisions too."},{"startTime":5213.702,"endTime":5215.532,"body":"That's another key factor."},{"startTime":5215.537,"endTime":5215.932,"body":"The key."},{"startTime":5216.342,"endTime":5220.932,"body":"So key, the structural area"},{"startTime":5216.342,"endTime":5220.932,"body":"superintendent in charge of this area."},{"startTime":5221.232,"endTime":5223.002,"body":"Could only bring this up to me."},{"startTime":5223.002,"endTime":5225.492,"body":"And I wasn't even fully agency."},{"startTime":5225.492,"endTime":5229.4220000000005,"body":"Like I had to get permission from beyond"},{"startTime":5225.492,"endTime":5229.4220000000005,"body":"me to get to do this kind of stuff."},{"startTime":5229.427,"endTime":5230.582,"body":"But we figured it out."},{"startTime":5230.612,"endTime":5234.152,"body":"We made it happen, and,"},{"startTime":5230.612,"endTime":5234.152,"body":"uh, we were better for it."},{"startTime":5234.522,"endTime":5239.502,"body":"But there was always a lou cool"},{"startTime":5234.522,"endTime":5239.502,"body":"hand, Lou being like, eh, you know,"},{"startTime":5239.802,"endTime":5244.082,"body":"instead of just on the chain fall,"},{"startTime":5239.802,"endTime":5244.082,"body":"can we actually have like a physical"},{"startTime":5244.442,"endTime":5246.462,"body":"restraint that doesn't reverse?"},{"startTime":5246.762,"endTime":5247.122,"body":"Yeah."},{"startTime":5247.332,"endTime":5250.572,"body":"Let me go talk to the crew and"},{"startTime":5247.332,"endTime":5250.572,"body":"be like, there's other things."},{"startTime":5250.872,"endTime":5253.4220000000005,"body":"And we came up with a plan."},{"startTime":5253.722,"endTime":5256.152,"body":"We went out and executed that plan."},{"startTime":5256.157,"endTime":5258.647,"body":"This new concept, have you heard of this?"},{"startTime":5258.677,"endTime":5260.897,"body":"It's called the UDA loop I have heard of."},{"startTime":5261.197,"endTime":5261.737,"body":"Yes."},{"startTime":5261.787,"endTime":5265.042,"body":"The UDA loop, it comes"},{"startTime":5261.787,"endTime":5265.042,"body":"from  the Air Force."},{"startTime":5265.042,"endTime":5265.912,"body":"So aim high."},{"startTime":5266.112,"endTime":5270.132,"body":"It's a Colonel John Boyd, and it's"},{"startTime":5266.112,"endTime":5270.132,"body":"very important because in an Air Force"},{"startTime":5270.432,"endTime":5275.912,"body":"situation, especially in an aircraft  you"},{"startTime":5270.432,"endTime":5275.912,"body":"have to make super fast decisions almost"},{"startTime":5275.912,"endTime":5278.132,"body":"instantly and be trained for that, right?"},{"startTime":5278.182,"endTime":5280.952,"body":"So, UD uda, O Oda."},{"startTime":5281.252,"endTime":5286.242,"body":"First O is observation, you have"},{"startTime":5281.252,"endTime":5286.242,"body":"to observe, you have to understand"},{"startTime":5286.242,"endTime":5287.592,"body":"the unfolding circumstances."},{"startTime":5287.592,"endTime":5289.752,"body":"You have to understand"},{"startTime":5287.592,"endTime":5289.752,"body":"the outside information."},{"startTime":5290.142,"endTime":5292.812,"body":"You have to understand what's"},{"startTime":5290.142,"endTime":5292.812,"body":"happening in your environment."},{"startTime":5292.817,"endTime":5295.542,"body":"You only way to do that is observe."},{"startTime":5295.822,"endTime":5297.382,"body":"Second thing is orient."},{"startTime":5297.682,"endTime":5301.202,"body":"So I gotta go talk to the fab shop."},{"startTime":5301.202,"endTime":5302.552,"body":"I gotta talk to the concrete crew."},{"startTime":5302.552,"endTime":5303.962,"body":"I have to talk to the steel directors."},{"startTime":5303.967,"endTime":5305.522,"body":"I have to talk to the steer crew."},{"startTime":5305.522,"endTime":5307.112,"body":"I gotta talk to my safety department."},{"startTime":5307.292,"endTime":5308.792,"body":"I gotta talk to a project manager."},{"startTime":5308.792,"endTime":5310.712,"body":"I gotta talk to the general super."},{"startTime":5310.952,"endTime":5312.693,"body":"I gotta talk to US manager."},{"startTime":5312.693,"endTime":5314.613,"body":"I have to get all of this clearance."},{"startTime":5314.763,"endTime":5316.593,"body":"To get stuff oriented."},{"startTime":5316.793,"endTime":5320.403,"body":"And be like, okay we got this"},{"startTime":5316.793,"endTime":5320.403,"body":"plan, these are the steps."},{"startTime":5320.763,"endTime":5321.843,"body":"What's wrong with the plan?"},{"startTime":5322.143,"endTime":5323.823,"body":"And then you decide."},{"startTime":5324.403,"endTime":5328.453,"body":"Once you have that kind of package"},{"startTime":5324.403,"endTime":5328.453,"body":"together, you make a decision and"},{"startTime":5328.453,"endTime":5330.463,"body":"that decision does a couple things."},{"startTime":5330.463,"endTime":5334.703,"body":"You can either move forward and say,"},{"startTime":5330.463,"endTime":5334.703,"body":"Yeah, go to feedback, feedback to your,"},{"startTime":5334.708,"endTime":5339.203,"body":"either your orientation or you go even"},{"startTime":5334.708,"endTime":5339.203,"body":"go back, Gotta go back and observe more."},{"startTime":5339.553,"endTime":5342.853,"body":"You get some kind of"},{"startTime":5339.553,"endTime":5342.853,"body":"feedback and so it's a loop."},{"startTime":5343.153,"endTime":5347.203,"body":"And that decision, you"},{"startTime":5343.153,"endTime":5347.203,"body":"only move to act the A."},{"startTime":5347.203,"endTime":5350.683,"body":"So O O D A, when you move to act."},{"startTime":5350.983,"endTime":5352.513,"body":"You have to make a decision."},{"startTime":5352.723,"endTime":5356.703,"body":"And that decision is based upon how"},{"startTime":5352.723,"endTime":5356.703,"body":"you oriented and how you oriented"},{"startTime":5356.703,"endTime":5358.093,"body":"it is  based on observation."},{"startTime":5358.093,"endTime":5358.983,"body":"Your observation."},{"startTime":5359.323,"endTime":5361.358,"body":"So they train in this loop."},{"startTime":5361.658,"endTime":5366.148,"body":"And now I try to bring that"},{"startTime":5361.658,"endTime":5366.148,"body":"into, every situation, observe,"},{"startTime":5366.508,"endTime":5369.358,"body":"orient, decide feedback."},{"startTime":5369.388,"endTime":5371.488,"body":"If the decision is no, right?"},{"startTime":5371.518,"endTime":5373.558,"body":"It's never just, no, it's no, but."},{"startTime":5373.768,"endTime":5374.518,"body":"And then act."},{"startTime":5374.608,"endTime":5375.298,"body":"Immediately."},{"startTime":5375.303,"endTime":5376.588,"body":"Immediately act."},{"startTime":5376.948,"endTime":5377.998,"body":"There's no waiting."},{"startTime":5378.208,"endTime":5381.178,"body":"There's no observe,"},{"startTime":5378.208,"endTime":5381.178,"body":"orient, hesitate, , right?"},{"startTime":5381.368,"endTime":5384.783,"body":"There's no observe get scared, run away."},{"startTime":5384.933,"endTime":5391.368,"body":"So if you're in a very serious situation,"},{"startTime":5384.933,"endTime":5391.368,"body":"ulu, it's just a little mind trick."},{"startTime":5391.418,"endTime":5397.183,"body":"But you can actually follow these steps in"},{"startTime":5391.418,"endTime":5397.183,"body":"any process, any decision making process."},{"startTime":5397.183,"endTime":5400.998,"body":"So I'm gonna stop with that, but"},{"startTime":5397.183,"endTime":5400.998,"body":"what's your thoughts on this chapter?"},{"startTime":5401.338,"endTime":5407.328,"body":"Lots of good nuggets and especially"},{"startTime":5401.338,"endTime":5407.328,"body":"your experience and like the uda loop."},{"startTime":5407.328,"endTime":5409.278,"body":"Observe, orient, decide, act."},{"startTime":5409.578,"endTime":5413.148,"body":"I'm usually the side act and"},{"startTime":5409.578,"endTime":5413.148,"body":"then like, Oh, crap, I should"},{"startTime":5413.148,"endTime":5414.528,"body":"have observed a little bit."},{"startTime":5414.678,"endTime":5418.248,"body":"So that gets me in trouble, but"},{"startTime":5414.678,"endTime":5418.248,"body":"my observation of working with a"},{"startTime":5418.248,"endTime":5422.478,"body":"lot of people in our industry is"},{"startTime":5418.248,"endTime":5422.478,"body":"they never get to decide and act."},{"startTime":5422.628,"endTime":5425.358,"body":"They're observing and orienting"},{"startTime":5422.628,"endTime":5425.358,"body":"and complaining the whole."},{"startTime":5425.558,"endTime":5427.898,"body":"And they're observing from the trailer."},{"startTime":5428.098,"endTime":5430.828,"body":"Sorry bro, that's not what we mean."},{"startTime":5431.068,"endTime":5436.978,"body":"Get out there and get boots and see"},{"startTime":5431.068,"endTime":5436.978,"body":"what the hell's actually happening."},{"startTime":5437.278,"endTime":5440.938,"body":"Because if you're just asking"},{"startTime":5437.278,"endTime":5440.938,"body":"people to report the situation, and"},{"startTime":5441.058,"endTime":5445.433,"body":"Adam hoots, on my interview with"},{"startTime":5441.058,"endTime":5445.433,"body":"him, he shares this example a lot"},{"startTime":5445.9130000000005,"endTime":5448.313,"body":"when he was doing last planner, he"},{"startTime":5445.9130000000005,"endTime":5448.313,"body":"was having a problem he couldn't"},{"startTime":5448.313,"endTime":5451.223,"body":"understand what the hell was going on"},{"startTime":5448.313,"endTime":5451.223,"body":"between the plumber and the framer."},{"startTime":5451.523,"endTime":5455.843,"body":"And he was frustrating him until he went"},{"startTime":5451.523,"endTime":5455.843,"body":"to see what the, and he is like, Oh,"},{"startTime":5456.143,"endTime":5461.983,"body":"because if we count, and I've done this,"},{"startTime":5456.143,"endTime":5461.983,"body":"if I'm dependent on people's report of"},{"startTime":5461.988,"endTime":5464.803,"body":"the situation, there's bias in the report."},{"startTime":5465.103,"endTime":5468.973,"body":"And if I'm making decision on that, like"},{"startTime":5465.103,"endTime":5468.973,"body":"it's not gonna be the best decision."},{"startTime":5469.273,"endTime":5473.173,"body":"I've gotta go and see it for myself"},{"startTime":5469.273,"endTime":5473.173,"body":"to say, Ah, okay, now I understand"},{"startTime":5473.173,"endTime":5476.593,"body":"what you're saying and what you're"},{"startTime":5473.173,"endTime":5476.593,"body":"saying, and here's the relationship."},{"startTime":5476.893,"endTime":5478.493,"body":"What if we do xyz?"},{"startTime":5478.498,"endTime":5478.693,"body":"Right?"},{"startTime":5478.963,"endTime":5480.733,"body":"That's the orientation part."},{"startTime":5481.093,"endTime":5485.173,"body":"Again, I think the one thing people"},{"startTime":5481.093,"endTime":5485.173,"body":"take away from this little banter"},{"startTime":5485.473,"endTime":5487.433,"body":"is, don't observe from the trailer."},{"startTime":5487.733,"endTime":5490.733,"body":"."},{"startTime":5487.733,"endTime":5490.733,"body":"Go out there, see it, decide and act."},{"startTime":5490.733,"endTime":5493.753,"body":"There's another book by Annie"},{"startTime":5490.733,"endTime":5493.753,"body":"Duke,  Thinking and Bets."},{"startTime":5494.053,"endTime":5494.893,"body":"Really good book."},{"startTime":5494.923,"endTime":5499.003,"body":"And it talks about the difference"},{"startTime":5494.923,"endTime":5499.003,"body":"or dynamic between making the"},{"startTime":5499.003,"endTime":5502.933,"body":"rightest decision based on all"},{"startTime":5499.003,"endTime":5502.933,"body":"the information you had in hand."},{"startTime":5503.233,"endTime":5504.313,"body":"That's a good thing."},{"startTime":5504.613,"endTime":5506.713,"body":"That does not guarantee an outcome."},{"startTime":5507.013,"endTime":5511.153,"body":"And if the outcome is not in your"},{"startTime":5507.013,"endTime":5511.153,"body":"favor, it's not because you made a bad"},{"startTime":5511.153,"endTime":5513.463,"body":"decision, it's because the outcome's."},{"startTime":5513.463,"endTime":5519.043,"body":"An outcome, . And often those people"},{"startTime":5513.463,"endTime":5519.043,"body":"that get stuck in the observe and orient,"},{"startTime":5519.313,"endTime":5524.143,"body":"they're trying to mitigate every single"},{"startTime":5519.313,"endTime":5524.143,"body":"risk to guarantee a particular outcome."},{"startTime":5524.343,"endTime":5528.243,"body":"But life, so the outcome is"},{"startTime":5524.343,"endTime":5528.243,"body":"not always gonna be perfect."},{"startTime":5528.723,"endTime":5530.823,"body":"So decide and act and then repeat."},{"startTime":5530.943,"endTime":5532.393,"body":"That's why it's UDA"},{"startTime":5532.398,"endTime":5532.893,"body":"loop."},{"startTime":5533.303,"endTime":5534.083,"body":"Thank you for"},{"startTime":5534.243,"endTime":5536.763,"body":"that was a great assessment of it."},{"startTime":5536.818,"endTime":5540.778,"body":"And that's kind of the piece that I"},{"startTime":5536.818,"endTime":5540.778,"body":"wanted to say and you highlighted it."},{"startTime":5541.048,"endTime":5545.518,"body":"When you get to decide you have to"},{"startTime":5541.048,"endTime":5545.518,"body":"have an agency to make a decision."},{"startTime":5545.518,"endTime":5548.488,"body":"And everybody's like, you gotta"},{"startTime":5545.518,"endTime":5548.488,"body":"take ownership of all this stuff."},{"startTime":5548.488,"endTime":5550.648,"body":"Like you don't have"},{"startTime":5548.488,"endTime":5550.648,"body":"ownership of everything."},{"startTime":5550.678,"endTime":5552.088,"body":"Every aspect of everything."},{"startTime":5552.408,"endTime":5558.378,"body":"But you can bring this orientation,"},{"startTime":5552.408,"endTime":5558.378,"body":"if you can take ownership of that."},{"startTime":5558.928,"endTime":5564.533,"body":"And say, I've exhausted every remedy I've"},{"startTime":5558.928,"endTime":5564.533,"body":"packaged this whole thing up and I can no"},{"startTime":5564.533,"endTime":5567.623,"body":"longer elevate this constraint any longer."},{"startTime":5567.923,"endTime":5574.103,"body":"I have to elevate it beyond my agency,"},{"startTime":5567.923,"endTime":5574.103,"body":"beyond my roles and responsibilities."},{"startTime":5574.403,"endTime":5580.043,"body":"And from there, the ownership piece"},{"startTime":5574.403,"endTime":5580.043,"body":"for you and me is if the feedback"},{"startTime":5580.048,"endTime":5582.173,"body":"is, No, you have to accept that."},{"startTime":5582.583,"endTime":5584.293,"body":"Because oftentimes the"},{"startTime":5582.583,"endTime":5584.293,"body":"feedback will be no."},{"startTime":5584.473,"endTime":5587.323,"body":"And there's sometimes there's"},{"startTime":5584.473,"endTime":5587.323,"body":"good reasons for the no."},{"startTime":5587.323,"endTime":5589.633,"body":"Sometimes people are just like, Go away."},{"startTime":5589.783,"endTime":5591.343,"body":"Your problem isn't big enough for me."},{"startTime":5591.493,"endTime":5594.818,"body":"But don't fret on that.,"},{"startTime":5591.493,"endTime":5594.818,"body":"go back to observe."},{"startTime":5594.818,"endTime":5595.868,"body":"Observe some more."},{"startTime":5596.258,"endTime":5601.968,"body":"Perhaps your observation was flawed"},{"startTime":5596.258,"endTime":5601.968,"body":"or the way that you packaged your"},{"startTime":5601.968,"endTime":5605.528,"body":"issue and the way you elevated"},{"startTime":5601.968,"endTime":5605.528,"body":"it wasn't at the right time."},{"startTime":5605.708,"endTime":5607.088,"body":"The mood wasn't right."},{"startTime":5607.398,"endTime":5611.778,"body":"Somebody was annoyed and said, Get outta"},{"startTime":5607.398,"endTime":5611.778,"body":"here, Thomas, for the 50,000 times today."},{"startTime":5612.018,"endTime":5616.563,"body":"So that orientation piece, when you"},{"startTime":5612.018,"endTime":5616.563,"body":"feed it forward into your decision"},{"startTime":5616.993,"endTime":5618.193,"body":"it's gotta be pretty complete."},{"startTime":5618.253,"endTime":5621.283,"body":"And  you have to consider culture, right."},{"startTime":5621.283,"endTime":5626.263,"body":"You have to consider how it's gonna be"},{"startTime":5621.283,"endTime":5626.263,"body":"analyzed, and you have to do this rapidly."},{"startTime":5626.263,"endTime":5630.393,"body":"So, if your plan is incomplete, oftentimes"},{"startTime":5626.263,"endTime":5630.393,"body":"you'll get the feedback of no what I"},{"startTime":5630.393,"endTime":5635.338,"body":"learned in this incident that planning,"},{"startTime":5630.393,"endTime":5635.338,"body":"that orientation part is sometimes"},{"startTime":5635.388,"endTime":5639.378,"body":"exhausting and sometimes you're not"},{"startTime":5635.388,"endTime":5639.378,"body":"completely successful on the first try."},{"startTime":5639.848,"endTime":5641.798,"body":"But Try again."},{"startTime":5641.858,"endTime":5643.148,"body":"Don't be crushed."},{"startTime":5643.518,"endTime":5648.078,"body":"Because the benefit is build morale,"},{"startTime":5643.518,"endTime":5648.078,"body":"build relationships, build trust."},{"startTime":5648.448,"endTime":5652.318,"body":"People are generally happy at work."},{"startTime":5652.478,"endTime":5658.128,"body":"and what that builds upon is people's"},{"startTime":5652.478,"endTime":5658.128,"body":"mental state . Their care for each other."},{"startTime":5658.128,"endTime":5661.158,"body":"That just has such a resounding effect."},{"startTime":5661.158,"endTime":5661.728,"body":"I'm gonna leave it at"},{"startTime":5661.728,"endTime":5662.088,"body":"that."},{"startTime":5662.8,"endTime":5662.92,"body":"Mm."},{"startTime":5663.01,"endTime":5669.61,"body":"Did I not tell you I think it's the"},{"startTime":5663.01,"endTime":5669.61,"body":"combination of Thomas' intellect and"},{"startTime":5669.61,"endTime":5675.91,"body":"flexibility to share the stage with me"},{"startTime":5669.61,"endTime":5675.91,"body":"and his like real concern for humans,"},{"startTime":5675.91,"endTime":5678.67,"body":"like for people he really, really cares."},{"startTime":5678.675,"endTime":5680.92,"body":"That comes through every"},{"startTime":5678.675,"endTime":5680.92,"body":"time I talk to him."},{"startTime":5681.28,"endTime":5685.63,"body":"Uh, he and I, you know, we both"},{"startTime":5681.28,"endTime":5685.63,"body":"operated differently years ago"},{"startTime":5685.63,"endTime":5687.91,"body":"and, and we have seen the light."},{"startTime":5687.955,"endTime":5689.132,"body":"Y'all gotta hit up Thomas."},{"startTime":5689.132,"endTime":5690.932,"body":"If y'all are on the LinkedIn,"},{"startTime":5689.132,"endTime":5690.932,"body":"you need to follow him."},{"startTime":5690.932,"endTime":5692.042,"body":"That dude's gotta going on."},{"startTime":5692.432,"endTime":5695.612,"body":"And time for the LnM Family member."},{"startTime":5695.617,"endTime":5696.272,"body":"Shout out."},{"startTime":5696.302,"endTime":5697.682,"body":"We got some feedback."},{"startTime":5697.831,"endTime":5701.544,"body":"We received a review on the Apple thing."},{"startTime":5701.574,"endTime":5702.189,"body":"Boom, boom, boom."},{"startTime":5703.284,"endTime":5710.334,"body":"LF team, LF team says, Jesse is one of a"},{"startTime":5703.284,"endTime":5710.334,"body":"kind leader who understands the work that"},{"startTime":5710.334,"endTime":5715.566,"body":"is done every day on the job site where he"},{"startTime":5710.334,"endTime":5715.566,"body":"differs from others is heart for people."},{"startTime":5715.986,"endTime":5718.926,"body":"There's no other leader that"},{"startTime":5715.986,"endTime":5718.926,"body":"values others quite like this."},{"startTime":5719.841,"endTime":5723.891,"body":"Be ready to be challenged and to be"},{"startTime":5719.841,"endTime":5723.891,"body":"motivated to grow in each podcast."},{"startTime":5723.891,"endTime":5725.331,"body":"I'm sorry, LF team."},{"startTime":5725.592,"endTime":5728.352,"body":"I giggle a little bit because it's"},{"startTime":5725.592,"endTime":5728.352,"body":"kind of uncomfortable to, to read"},{"startTime":5728.352,"endTime":5730.122,"body":"those, that kind of stuff about me."},{"startTime":5730.202,"endTime":5733.052,"body":"I really appreciate that my heart comes"},{"startTime":5730.202,"endTime":5733.052,"body":"through and that you're picking up"},{"startTime":5733.052,"endTime":5737.882,"body":"on it, and particularly that you took"},{"startTime":5733.052,"endTime":5737.882,"body":"the time to put some meaningful words,"},{"startTime":5738.031,"endTime":5741.241,"body":"into the app thing and, and LnM Family."},{"startTime":5741.301,"endTime":5743.821,"body":"I'm always grateful for all the feedback."},{"startTime":5743.821,"endTime":5748.741,"body":"Your comments on the socials, the likes,"},{"startTime":5743.821,"endTime":5748.741,"body":"the shares, the reposts, Aaron Gibson,"},{"startTime":5748.741,"endTime":5750.631,"body":"you'd be reposting like crazy, bro."},{"startTime":5750.631,"endTime":5751.231,"body":"I love it."},{"startTime":5751.409,"endTime":5752.549,"body":"So y'all keep it going."},{"startTime":5752.639,"endTime":5753.839,"body":"End of the years coming."},{"startTime":5754.019,"endTime":5755.219,"body":"Be kind to yourself."},{"startTime":5755.369,"endTime":5756.389,"body":"Take care of you."},{"startTime":5756.449,"endTime":5757.679,"body":"Take care of your people."},{"startTime":5757.859,"endTime":5759.839,"body":"Be cool, and we'll talk at you next time."},{"startTime":5760.449,"endTime":5761.009,"body":"Peace."},{"startTime":5765.611,"endTime":5766.571,"body":"Oh my goodness."},{"startTime":5766.626,"endTime":5769.896,"body":"You're either driving down the"},{"startTime":5766.626,"endTime":5769.896,"body":"road or just so enthralled with,"},{"startTime":5769.986,"endTime":5773.466,"body":"uh, with this whole podcast that"},{"startTime":5769.986,"endTime":5773.466,"body":"you went all the way  down to the"},{"startTime":5773.466,"endTime":5775.356,"body":"very, very, very, very end of it."},{"startTime":5776.136,"endTime":5779.616,"body":"And we appreciate you and just,"},{"startTime":5776.136,"endTime":5779.616,"body":"we're going to take this as an"},{"startTime":5779.616,"endTime":5782.106,"body":"indication of your dedication"},{"startTime":5782.706,"endTime":5786.633,"body":"so we got a little special request"},{"startTime":5782.706,"endTime":5786.633,"body":"of you, a call to action, because"},{"startTime":5786.638,"endTime":5789.6630000000005,"body":"everybody tells us that like, you"},{"startTime":5786.638,"endTime":5789.6630000000005,"body":"need to have a call to action."},{"startTime":5789.6630000000005,"endTime":5791.013,"body":"So here's the call to action."},{"startTime":5791.9130000000005,"endTime":5797.1630000000005,"body":"Be kind to yourself, go out there"},{"startTime":5791.9130000000005,"endTime":5797.1630000000005,"body":"and share a smile with someone"}]}