{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":3.57,"body":"The only way to engage with"},{"startTime":0.0,"endTime":3.57,"body":"trades is to actually do it."},{"startTime":3.719,"endTime":6.509,"body":"To have real conversations  and meals."},{"startTime":6.569,"endTime":11.119,"body":"I have some pretty good relationship"},{"startTime":6.569,"endTime":11.119,"body":"with people who are working in trades."},{"startTime":11.419,"endTime":15.409,"body":"And I couldn't consider those people"},{"startTime":11.419,"endTime":15.409,"body":"my friends, you know, as human beings."},{"startTime":15.414,"endTime":22.129,"body":"Like my friend who's a owner of a business"},{"startTime":15.414,"endTime":22.129,"body":"and I have a friend who is a iron worker."},{"startTime":22.279,"endTime":27.434,"body":"And I consider them both equal friends as"},{"startTime":22.279,"endTime":27.434,"body":"the hierarchy of friends go in my world."},{"startTime":27.434,"endTime":32.135,"body":"But I've been trying to think about"},{"startTime":27.434,"endTime":32.135,"body":"that and this is how you truly engage."},{"startTime":32.405,"endTime":35.255,"body":"Bring these people over to your house"},{"startTime":32.405,"endTime":35.255,"body":"like they're your friends because they"},{"startTime":35.255,"endTime":41.165,"body":"truly are, or go to their house and"},{"startTime":35.255,"endTime":41.165,"body":"even though they might be culturally"},{"startTime":41.17,"endTime":45.385,"body":"different with their family,  if you're"},{"startTime":41.17,"endTime":45.385,"body":"truly friends, even if you don't speak"},{"startTime":45.385,"endTime":47.905,"body":"the same language, doesn't matter at all."},{"startTime":47.905,"endTime":51.385,"body":"So I think that's really cool we"},{"startTime":47.905,"endTime":51.385,"body":"get the opportunity to do that."},{"startTime":51.415,"endTime":54.085,"body":"I'm trying to do that more"},{"startTime":51.415,"endTime":54.085,"body":"often with people we work with."},{"startTime":54.205,"endTime":54.625,"body":"Yeah, man."},{"startTime":54.995,"endTime":56.165,"body":"we gotta do better."},{"startTime":56.215,"endTime":59.415,"body":"I was at a lean Coffee with"},{"startTime":56.215,"endTime":59.415,"body":"Skiles group yesterday  with"},{"startTime":59.419,"endTime":61.815,"body":"Jen,  with Keyan Zandy and Buddy."},{"startTime":61.815,"endTime":62.985,"body":"Got to hang out with Buddy."},{"startTime":62.99,"endTime":63.675,"body":"He's awesome."},{"startTime":63.975,"endTime":67.765,"body":"And  one of the things I put on"},{"startTime":63.975,"endTime":67.765,"body":"the board was like, let's talk"},{"startTime":67.765,"endTime":69.805,"body":"about  deepened connections."},{"startTime":70.385,"endTime":74.465,"body":"I think it's an important point"},{"startTime":70.385,"endTime":74.465,"body":"and I've seen it, I saw it again,"},{"startTime":74.465,"endTime":75.905,"body":"totally different group of people."},{"startTime":76.325,"endTime":77.015,"body":"Same thing."},{"startTime":77.015,"endTime":80.585,"body":"It was  two big takeaways in the little"},{"startTime":77.015,"endTime":80.585,"body":"10 minutes that we talked about it."},{"startTime":80.885,"endTime":84.575,"body":"I was like, guys, do y'all ever notice"},{"startTime":80.885,"endTime":84.575,"body":"when you walk a job and you go to"},{"startTime":85.165,"endTime":89.555,"body":"interact with a trade worker, how"},{"startTime":85.165,"endTime":89.555,"body":"they stare at the ground and kind of"},{"startTime":89.555,"endTime":92.345,"body":"scatter ? And everybody's like, oh wow."},{"startTime":92.355,"endTime":93.425,"body":"Like, yeah, you're right."},{"startTime":93.425,"endTime":99.905,"body":"I was like, that is because we"},{"startTime":93.425,"endTime":99.905,"body":"have conditioned them to view that"},{"startTime":100.355,"endTime":102.755,"body":"human interaction as punitive."},{"startTime":102.905,"endTime":106.475,"body":"When the people come around with"},{"startTime":102.905,"endTime":106.475,"body":"the clean vests and like, you"},{"startTime":106.475,"endTime":108.935,"body":"see all of us straighten up."},{"startTime":109.035,"endTime":109.425,"body":"Go away."},{"startTime":109.43,"endTime":110.355,"body":"Get off your ladders."},{"startTime":110.625,"endTime":112.245,"body":"Go throw the ladders in the closet."},{"startTime":112.545,"endTime":115.515,"body":"But we train them, we"},{"startTime":112.545,"endTime":115.515,"body":"train them to go and hide."},{"startTime":115.815,"endTime":121.635,"body":"Now I'm not  a big shot or anybody,"},{"startTime":115.815,"endTime":121.635,"body":"but  I'm not typically on the project."},{"startTime":122.055,"endTime":125.32,"body":"So  if I'm walking the job I'm a new face."},{"startTime":125.47,"endTime":127.42,"body":"And my vest is pristine."},{"startTime":127.54,"endTime":128.62,"body":"My boots   they're clean."},{"startTime":128.62,"endTime":129.34,"body":"I keep myself clean."},{"startTime":129.345,"endTime":133.91,"body":"So it's obvious that I'm not a working"},{"startTime":129.345,"endTime":133.91,"body":"person and it's obviously  I'm not"},{"startTime":133.91,"endTime":135.65,"body":"part of the normal project team."},{"startTime":135.65,"endTime":138.82,"body":"So immediately I get treated"},{"startTime":135.65,"endTime":138.82,"body":"like what's happening here?"},{"startTime":138.97,"endTime":143.95,"body":"And I've done it, like I've trained,"},{"startTime":138.97,"endTime":143.95,"body":"I've given advice, I've shown pictures."},{"startTime":144.1,"endTime":146.44,"body":"Hey is this guy shows up, go away."},{"startTime":146.44,"endTime":147.52,"body":"Go the roof."},{"startTime":147.68,"endTime":148.79,"body":"Oh yes."},{"startTime":149.27,"endTime":152.72,"body":"Collab Session number"},{"startTime":149.27,"endTime":152.72,"body":"five has finally dropped."},{"startTime":152.72,"endTime":157.213,"body":"That is my buddy Thomas L and you are"},{"startTime":152.72,"endTime":157.213,"body":"gonna notice in this conversation,"},{"startTime":157.513,"endTime":159.283,"body":"it's a little more free flowing."},{"startTime":159.283,"endTime":161.353,"body":"A little more freestyle baby."},{"startTime":161.593,"endTime":163.453,"body":"Uh, Thomas brought the game."},{"startTime":163.475,"endTime":165.539,"body":"The first four collab sessions?"},{"startTime":165.539,"endTime":166.799,"body":"Yes, I said four."},{"startTime":166.799,"endTime":170.909,"body":"So that means that there's some more"},{"startTime":166.799,"endTime":170.909,"body":"for you to go in and enjoy and consume,"},{"startTime":170.909,"endTime":174.482,"body":"especially over the holidays Now,"},{"startTime":170.909,"endTime":174.482,"body":"the conversations were kind of framed"},{"startTime":174.482,"endTime":178.322,"body":"around some notes and some ideas or"},{"startTime":174.482,"endTime":178.322,"body":"some thinking rather, that Thomas put"},{"startTime":178.322,"endTime":180.602,"body":"into play in preparation for you guys."},{"startTime":180.793,"endTime":185.138,"body":"from here forward, these next few"},{"startTime":180.793,"endTime":185.138,"body":"collab sessions are gonna be a little"},{"startTime":185.138,"endTime":186.788,"body":"looser, which is more my style."},{"startTime":186.788,"endTime":191.706,"body":"You may notice that I'm gonna be talking"},{"startTime":186.788,"endTime":191.706,"body":"just a little bit more, Before you"},{"startTime":191.706,"endTime":197.796,"body":"get to the rest of the conversation, I"},{"startTime":191.706,"endTime":197.796,"body":"wanna ask you to give a shout out fist."},{"startTime":199.126,"endTime":203.286,"body":"Hugs, love, positive vibes, all"},{"startTime":199.126,"endTime":203.286,"body":"of those things to our patrons."},{"startTime":203.546,"endTime":208.166,"body":"We're wrapping up 2022 and we've"},{"startTime":203.546,"endTime":208.166,"body":"had some patrons that have been"},{"startTime":208.171,"endTime":211.376,"body":"committed to us all year long,"},{"startTime":208.171,"endTime":211.376,"body":"some of them longer than a year."},{"startTime":211.504,"endTime":214.444,"body":"They have contributed to the"},{"startTime":211.504,"endTime":214.444,"body":"experience that you're having."},{"startTime":214.774,"endTime":217.504,"body":"Uh, so if you've enjoyed it, let us know."},{"startTime":217.504,"endTime":218.854,"body":"And if you haven't, like, let us know."},{"startTime":219.514,"endTime":220.624,"body":"Uh, patrons."},{"startTime":220.624,"endTime":221.674,"body":"Love y'all very much."},{"startTime":221.674,"endTime":226.194,"body":"Hope to spend another year with y'all"},{"startTime":221.674,"endTime":226.194,"body":"and the intent is for us to continue"},{"startTime":226.199,"endTime":231.364,"body":"providing some type of value, some awesome"},{"startTime":226.199,"endTime":231.364,"body":"experience, uh, that you're proud to be a"},{"startTime":231.364,"endTime":232.924,"body":"part of, and we appreciate you for that."},{"startTime":232.929,"endTime":236.834,"body":"And then we'll be calculating the amount"},{"startTime":232.929,"endTime":236.834,"body":"of money that we're gonna be contributing"},{"startTime":236.839,"endTime":239.644,"body":"to the Skilled Trades Alliance,"},{"startTime":236.839,"endTime":239.644,"body":"because that's part of the idea, right?"},{"startTime":239.753,"endTime":245.273,"body":"80% of whatever we get from the patrons,"},{"startTime":239.753,"endTime":245.273,"body":"we're turning around and contributing that"},{"startTime":245.273,"endTime":248.933,"body":"to Skilled Trades Alliance because Skilled"},{"startTime":245.273,"endTime":248.933,"body":"Trades Alliance got it going on, baby."},{"startTime":248.933,"endTime":249.533,"body":"You gotta check them."},{"startTime":249.877,"endTime":251.107,"body":"and we're gonna make a little switch."},{"startTime":251.657,"endTime":256.447,"body":"Normally we would have a LnM Family"},{"startTime":251.657,"endTime":256.447,"body":"member shout out at the end of"},{"startTime":256.447,"endTime":260.527,"body":"the episode, and I'm not sure if"},{"startTime":256.447,"endTime":260.527,"body":"anybody's actually listening all the"},{"startTime":260.532,"endTime":262.507,"body":"way to the end, you know, who knows?"},{"startTime":262.507,"endTime":266.137,"body":"And so I wanna make sure that the"},{"startTime":262.507,"endTime":266.137,"body":"LnM Family members that are going"},{"startTime":266.137,"endTime":270.607,"body":"out of their way  To leave a comment"},{"startTime":266.137,"endTime":270.607,"body":"or a review get recognized, and"},{"startTime":270.607,"endTime":273.637,"body":"I want everybody to know that you"},{"startTime":270.607,"endTime":273.637,"body":"leave a comment, you leave a review."},{"startTime":273.637,"endTime":275.227,"body":"We're gonna be recognizing you, baby."},{"startTime":275.345,"endTime":276.065,"body":"So here we go."},{"startTime":276.275,"endTime":279.443,"body":"This shout out is for"},{"startTime":276.275,"endTime":279.443,"body":"LnM Family member Mr."},{"startTime":279.443,"endTime":283.178,"body":"James Gable, host of the"},{"startTime":279.443,"endTime":283.178,"body":"Uncommon Communicator Podcast"},{"startTime":284.243,"endTime":285.683,"body":"dropped this comment for us."},{"startTime":285.683,"endTime":289.603,"body":"He says, Jesse, I've really enjoyed"},{"startTime":285.683,"endTime":289.603,"body":"the collab sessions on the goal."},{"startTime":289.918,"endTime":292.708,"body":"With Thomas Lame, keep them coming."},{"startTime":292.768,"endTime":295.498,"body":"I have encouraged several"},{"startTime":292.768,"endTime":295.498,"body":"others to read the book."},{"startTime":295.918,"endTime":299.278,"body":"We all have a couple of"},{"startTime":295.918,"endTime":299.278,"body":"Herbies in our lives."},{"startTime":299.608,"endTime":301.918,"body":"In the last collab session,"},{"startTime":299.608,"endTime":301.918,"body":"we start talking about Herbie."},{"startTime":301.918,"endTime":303.388,"body":"We talk about Herbie some more."},{"startTime":303.718,"endTime":306.088,"body":"Uh, so help people understand"},{"startTime":303.718,"endTime":306.088,"body":"what that Herbie is and more"},{"startTime":306.088,"endTime":308.308,"body":"importantly, go out and help a Herbie."},{"startTime":308.531,"endTime":310.001,"body":"and before we go, one more thing."},{"startTime":310.331,"endTime":314.921,"body":"The Lean \u0026 Love Reflection"},{"startTime":310.331,"endTime":314.921,"body":"Journal is out the final."},{"startTime":315.381,"endTime":320.961,"body":"Final, final edited version of it"},{"startTime":315.381,"endTime":320.961,"body":"is available for you on the Amazon."},{"startTime":321.021,"endTime":325.851,"body":"And also, I gotta give another shout out"},{"startTime":321.021,"endTime":325.851,"body":"to another LnM Family member, no BS tribe"},{"startTime":325.851,"endTime":329.287,"body":"member, uh, Maria Martin and Krista Ales."},{"startTime":329.647,"endTime":335.107,"body":"They both went out of their way to give"},{"startTime":329.647,"endTime":335.107,"body":"us feedback in terms of what the journal,"},{"startTime":335.167,"endTime":337.117,"body":"how the journal needed to be tweaked."},{"startTime":337.117,"endTime":342.537,"body":"Their feedback has been incorporated"},{"startTime":337.117,"endTime":342.537,"body":"into the final available for purchase"},{"startTime":342.537,"endTime":344.497,"body":"Lean \u0026 Love Reflection Journal."},{"startTime":344.857,"endTime":347.347,"body":"So go to the Amazon, get you a copy."},{"startTime":347.347,"endTime":350.527,"body":"It's a monthly journal if you've"},{"startTime":347.347,"endTime":350.527,"body":"already got one leaving us a"},{"startTime":350.527,"endTime":354.937,"body":"review, some stars, um, all of the"},{"startTime":350.527,"endTime":354.937,"body":"above would be deeply appreciated."},{"startTime":354.967,"endTime":360.427,"body":"Okay, and here we go onto the rest"},{"startTime":354.967,"endTime":360.427,"body":"of collab session number five."},{"startTime":365.065,"endTime":368.385,"body":"And now I'm probably the one"},{"startTime":365.065,"endTime":368.385,"body":"there showing the picture too."},{"startTime":368.385,"endTime":369.345,"body":"How do we change that?"},{"startTime":369.645,"endTime":374.295,"body":"The only way that I can change that is"},{"startTime":369.645,"endTime":374.295,"body":"to change the way I interact with people."},{"startTime":374.3,"endTime":379.1,"body":"And  it's super hard because it takes a"},{"startTime":374.3,"endTime":379.1,"body":"lot of time and when your time is limited,"},{"startTime":379.4,"endTime":383.9,"body":"it is for me, I can't, I wish I could be"},{"startTime":379.4,"endTime":383.9,"body":"everywhere at all places at all times."},{"startTime":383.9,"endTime":386.3,"body":"So how do I engage with people?"},{"startTime":386.33,"endTime":389.6,"body":"Here's a cheat code for me it's"},{"startTime":386.33,"endTime":389.6,"body":"hard to come off genuine when you"},{"startTime":389.6,"endTime":393.262,"body":"do this especially if you're like"},{"startTime":389.6,"endTime":393.262,"body":"the pristine boots and pristine"},{"startTime":393.262,"endTime":395.062,"body":"vest and hard hats impeccable."},{"startTime":395.362,"endTime":397.097,"body":"It's obviously a corporate guy here."},{"startTime":397.427,"endTime":404.327,"body":"But you go to a crew that's doing any"},{"startTime":397.427,"endTime":404.327,"body":"kind of work and hopefully not stop them"},{"startTime":404.327,"endTime":407.457,"body":"from doing their work, but if there's"},{"startTime":404.327,"endTime":407.457,"body":"a break in the action like tell me"},{"startTime":407.457,"endTime":412.547,"body":"about what you're doing and I'm super"},{"startTime":407.457,"endTime":412.547,"body":"curious about exactly how are you doing?"},{"startTime":412.547,"endTime":413.562,"body":"What are you doing?"},{"startTime":413.722,"endTime":417.557,"body":"And try to be super open"},{"startTime":413.722,"endTime":417.557,"body":"and genuine about it."},{"startTime":417.927,"endTime":419.057,"body":"What do you think about that?"},{"startTime":419.107,"endTime":421.747,"body":"Do you appreciate that as a tradesperson?"},{"startTime":421.897,"endTime":423.242,"body":"So that's the thing, right?"},{"startTime":423.242,"endTime":425.822,"body":"Is tell me about what you're doing."},{"startTime":425.822,"endTime":426.152,"body":"Help."},{"startTime":426.302,"endTime":427.142,"body":"Tell me what you're doing."},{"startTime":427.442,"endTime":430.682,"body":"The times that I've seen"},{"startTime":427.442,"endTime":430.682,"body":"people do that, once they get"},{"startTime":430.682,"endTime":432.332,"body":"through, like, is this a trick?"},{"startTime":432.332,"endTime":433.592,"body":"Are they trying to trap me?"},{"startTime":433.592,"endTime":433.652,"body":"Yeah."},{"startTime":433.982,"endTime":435.902,"body":"Cause I mean, that's part"},{"startTime":433.982,"endTime":435.902,"body":"of the problem, right?"},{"startTime":435.902,"endTime":439.772,"body":"Is most of the fancy boots or even the"},{"startTime":435.902,"endTime":439.772,"body":"general contractor that's on site, they"},{"startTime":439.772,"endTime":443.792,"body":"rarely interact with them unless they're"},{"startTime":439.772,"endTime":443.792,"body":"getting on their ass about something."},{"startTime":444.092,"endTime":446.702,"body":"And so then they gotta"},{"startTime":444.092,"endTime":446.702,"body":"figure like, is this okay?"},{"startTime":446.702,"endTime":447.452,"body":"This is safe."},{"startTime":447.752,"endTime":452.492,"body":"They are happy to tell you all the"},{"startTime":447.752,"endTime":452.492,"body":"intricacies about what they're doing"},{"startTime":452.492,"endTime":454.562,"body":"because nobody ever asked them."},{"startTime":454.862,"endTime":456.782,"body":"Nobody ever asked them,"},{"startTime":454.862,"endTime":456.782,"body":"what are you doing?"},{"startTime":456.782,"endTime":457.322,"body":"How do you do it?"},{"startTime":457.322,"endTime":458.312,"body":"What is this like?"},{"startTime":458.762,"endTime":459.542,"body":"And that's the thing."},{"startTime":459.542,"endTime":461.582,"body":"So like in that conversation, I"},{"startTime":459.542,"endTime":461.582,"body":"was talking to the team, they're"},{"startTime":461.582,"endTime":462.662,"body":"like, well, it's kind of hard."},{"startTime":462.662,"endTime":463.772,"body":"I'm like, it's not that hard."},{"startTime":464.072,"endTime":466.022,"body":"You just introduce yourself."},{"startTime":466.322,"endTime":470.132,"body":"Ask them their name, ask them"},{"startTime":466.322,"endTime":470.132,"body":"why they're in the trade."},{"startTime":470.432,"endTime":470.732,"body":"Right."},{"startTime":470.732,"endTime":471.512,"body":"Learn their name."},{"startTime":471.812,"endTime":473.012,"body":"Why are you in the trade?"},{"startTime":473.042,"endTime":474.902,"body":"How long have you been on this job site?"},{"startTime":475.262,"endTime":477.872,"body":"How is this job site"},{"startTime":475.262,"endTime":477.872,"body":"different than the last one?"},{"startTime":478.172,"endTime":480.512,"body":"What do you do on the weekends?"},{"startTime":480.512,"endTime":481.082,"body":"Do you hunt?"},{"startTime":481.082,"endTime":482.072,"body":"Do you, are you traveling?"},{"startTime":482.072,"endTime":483.242,"body":"Are you suit casing in?"},{"startTime":483.392,"endTime":485.012,"body":"Talk to 'em like they're a human being."},{"startTime":485.322,"endTime":487.032,"body":"Like you would talk to anybody."},{"startTime":487.332,"endTime":490.902,"body":"You're been standing in line getting"},{"startTime":487.332,"endTime":490.902,"body":"coffee, standing in line at the airport."},{"startTime":491.172,"endTime":493.152,"body":"You strike up conversations all the time."},{"startTime":493.452,"endTime":496.602,"body":"Why can't we do that with the"},{"startTime":493.452,"endTime":496.602,"body":"men and women out there in"},{"startTime":496.602,"endTime":498.222,"body":"the field building our stuff?"},{"startTime":498.372,"endTime":501.372,"body":"You don't to buy a expensive barbecue."},{"startTime":501.822,"endTime":505.092,"body":"You don't have to, have a raffle of swag."},{"startTime":505.242,"endTime":507.782,"body":"Don't have to post it on LinkedIn."},{"startTime":507.932,"endTime":508.982,"body":", just be real."},{"startTime":509.372,"endTime":509.982,"body":"It's hard."},{"startTime":510.182,"endTime":514.622,"body":"I hope I kind of tricked you into that"},{"startTime":510.182,"endTime":514.622,"body":"conversation cuz it links into chapter 20."},{"startTime":515.192,"endTime":515.822,"body":"Ooh."},{"startTime":516.022,"endTime":518.782,"body":"So  our merry band of Misfits, right?"},{"startTime":519.212,"endTime":525.482,"body":"We got the gang at Unico in chapter"},{"startTime":519.212,"endTime":525.482,"body":"20, and they have to go out into the"},{"startTime":525.582,"endTime":528.882,"body":"fab and interact with tradespeople."},{"startTime":528.942,"endTime":534.102,"body":"They have to do this, this is now,"},{"startTime":528.942,"endTime":534.102,"body":"they no longer can do their planning"},{"startTime":534.102,"endTime":541.662,"body":"or evaluations with computers and"},{"startTime":534.102,"endTime":541.662,"body":"simulations and talking to high priced"},{"startTime":541.962,"endTime":547.367,"body":"consultants like Jonah . So Jonah"},{"startTime":541.962,"endTime":547.367,"body":"does inspire them  he's teaching"},{"startTime":547.372,"endTime":553.227,"body":"them that, Hey you gotta distinguish"},{"startTime":547.372,"endTime":553.227,"body":"between types of resources and the fab."},{"startTime":553.717,"endTime":557.332,"body":"That means , for every unit that"},{"startTime":553.717,"endTime":557.332,"body":"goes through that bottleneck,"},{"startTime":557.878,"endTime":559.138,"body":"that's the pace of the work."},{"startTime":559.338,"endTime":561.168,"body":"And all of a sudden you have to choose."},{"startTime":561.468,"endTime":566.068,"body":"And the choice, this is a difficult"},{"startTime":561.468,"endTime":566.068,"body":"situation because when you start talking"},{"startTime":566.068,"endTime":570.358,"body":"about bottlenecks and resources, you"},{"startTime":566.068,"endTime":570.358,"body":"start talking about human beings."},{"startTime":570.558,"endTime":572.568,"body":"And human beings in a process."},{"startTime":572.718,"endTime":573.438,"body":"Paid for one 90."},{"startTime":573.738,"endTime":579.258,"body":"Is any resource whose capacity is equal"},{"startTime":573.738,"endTime":579.258,"body":"or less than the demand placed upon."},{"startTime":579.558,"endTime":585.498,"body":"So Jesse, if you need to run 80 feet"},{"startTime":579.558,"endTime":585.498,"body":"of sanitary line, you got eight hours."},{"startTime":585.948,"endTime":586.308,"body":"Yeah."},{"startTime":586.458,"endTime":589.728,"body":"Say we gotta cover this line up"},{"startTime":586.458,"endTime":589.728,"body":"for us to start the foundation."},{"startTime":590.028,"endTime":592.308,"body":", you're the bottleneck"},{"startTime":590.028,"endTime":592.308,"body":"and you need 80 feet."},{"startTime":592.388,"endTime":596.108,"body":"That's the demand that's been put"},{"startTime":592.388,"endTime":596.108,"body":"placed upon you and your crew."},{"startTime":596.258,"endTime":600.858,"body":"Also behind you is , a crew"},{"startTime":596.258,"endTime":600.858,"body":"of 40  carpenters, laborers,"},{"startTime":600.858,"endTime":603.858,"body":"rebar, dump trucks, excavators."},{"startTime":604.288,"endTime":606.628,"body":"But the sanitary line is 12 feet deep."},{"startTime":606.628,"endTime":611.423,"body":"So it's not exactly easy so , any"},{"startTime":606.628,"endTime":611.423,"body":"resource whose capacity is equal or less"},{"startTime":611.583,"endTime":616.583,"body":"in the demand placed upon it, and a non"},{"startTime":611.583,"endTime":616.583,"body":"bottleneck is any resource whose capacity"},{"startTime":616.583,"endTime":618.953,"body":"is greater than the demand placed upon."},{"startTime":619.253,"endTime":619.643,"body":"Yes."},{"startTime":619.643,"endTime":623.243,"body":"So if they got capacity that's"},{"startTime":619.643,"endTime":623.243,"body":"greater than the demand."},{"startTime":623.243,"endTime":627.523,"body":"The demand currently in this"},{"startTime":623.243,"endTime":627.523,"body":"instance is 80 feet of sanitary line."},{"startTime":627.763,"endTime":631.328,"body":"The capacity is, hey, we can do"},{"startTime":627.763,"endTime":631.328,"body":"a whole bunch of concrete, but"},{"startTime":631.358,"endTime":635.078,"body":"we can't do it because there's,"},{"startTime":631.358,"endTime":635.078,"body":"Jesse's got the Grand Canal dug out,"},{"startTime":635.278,"endTime":639.038,"body":"It wouldn't be safe to place a heavy"},{"startTime":635.278,"endTime":639.038,"body":"excavator next to a 12 foot deep"},{"startTime":639.338,"endTime":643.988,"body":"excavation so, we have ourselves a"},{"startTime":639.338,"endTime":643.988,"body":"constraint, or at least the bottleneck."},{"startTime":644.078,"endTime":646.958,"body":"It's not a complete constraint"},{"startTime":644.078,"endTime":646.958,"body":"cause you have some capacity."},{"startTime":647.108,"endTime":651.668,"body":"And so the exact scenario will"},{"startTime":647.108,"endTime":651.668,"body":"use the same numbers and apply"},{"startTime":651.668,"endTime":653.468,"body":"it to like a real life situation."},{"startTime":653.768,"endTime":659.318,"body":"So I know my in estimated install"},{"startTime":653.768,"endTime":659.318,"body":"rate, so my estimated install rate"},{"startTime":659.318,"endTime":662.138,"body":"is 10 foot of cast iron per hour."},{"startTime":662.558,"endTime":666.488,"body":"In that situation, in an eight"},{"startTime":662.558,"endTime":666.488,"body":"hour day, I can do 80 feet."},{"startTime":666.788,"endTime":667.358,"body":"That's good."},{"startTime":667.778,"endTime":673.928,"body":"So I'm at the limits of the threshold,"},{"startTime":667.778,"endTime":673.928,"body":"so I'm already a bottleneck."},{"startTime":674.228,"endTime":677.828,"body":"Now, just for anyone listening,"},{"startTime":674.228,"endTime":677.828,"body":"who'd be like, what, 10 feet an hour?"},{"startTime":677.828,"endTime":684.098,"body":"This seems crazy, but this is 12 feet down"},{"startTime":677.828,"endTime":684.098,"body":"in a ditch in the south and today it was a"},{"startTime":684.098,"endTime":686.888,"body":"hundred degrees and you ain't moving fast."},{"startTime":686.918,"endTime":690.548,"body":"And so things need to"},{"startTime":686.918,"endTime":690.548,"body":"be hoisted down into it."},{"startTime":690.548,"endTime":692.108,"body":"Shoring gotta be moved."},{"startTime":692.158,"endTime":694.968,"body":"So estimated conditions"},{"startTime":692.158,"endTime":694.968,"body":"are 10 foot an hour."},{"startTime":695.238,"endTime":696.118,"body":"And this is fake."},{"startTime":696.118,"endTime":697.678,"body":"People don't freak out."},{"startTime":697.978,"endTime":701.158,"body":"So I'm already a bottleneck because"},{"startTime":697.978,"endTime":701.158,"body":"I'm at the threshold that does"},{"startTime":701.158,"endTime":703.948,"body":"not account for any problems."},{"startTime":704.248,"endTime":708.988,"body":"So as soon as something a hiccup"},{"startTime":704.248,"endTime":708.988,"body":"happens, I will not meet the."},{"startTime":709.288,"endTime":712.078,"body":"I will not meet the target period."},{"startTime":712.378,"endTime":716.968,"body":"Now what I've done, and it's funny"},{"startTime":712.378,"endTime":716.968,"body":"cuz I've lived it, it was happening"},{"startTime":716.968,"endTime":720.658,"body":"to me and then I went and did it to"},{"startTime":716.968,"endTime":720.658,"body":"people until I kind of figured it"},{"startTime":720.658,"endTime":726.478,"body":"out is I've been on this job, I know"},{"startTime":720.658,"endTime":726.478,"body":"it's estimated at 10 foot per hour."},{"startTime":726.778,"endTime":730.678,"body":"I know it can be done at 10 foot"},{"startTime":726.778,"endTime":730.678,"body":"per hour, but the past three months,"},{"startTime":730.738,"endTime":734.638,"body":"because of the conditions on site"},{"startTime":730.738,"endTime":734.638,"body":"and all the stuff, we've been"},{"startTime":734.638,"endTime":736.708,"body":"hitting about seven foot per hour."},{"startTime":737.008,"endTime":739.168,"body":"And I'm still gonna commit to"},{"startTime":739.658,"endTime":742.023,"body":"the variation that lives."},{"startTime":742.473,"endTime":743.643,"body":"And so here's the thing, right?"},{"startTime":743.648,"endTime":750.213,"body":"It's like ideally we're gonna manage the"},{"startTime":743.648,"endTime":750.213,"body":"variation out, but our history, like our"},{"startTime":750.213,"endTime":758.043,"body":"real life recent history tells us at peak,"},{"startTime":750.213,"endTime":758.043,"body":"we're only able to do seven foot an hour,"},{"startTime":758.343,"endTime":761.463,"body":"but I'm gonna plan to hit 10 foot an hour."},{"startTime":761.763,"endTime":763.893,"body":"And we do that over and"},{"startTime":761.763,"endTime":763.893,"body":"over and over again."},{"startTime":763.953,"endTime":767.973,"body":"I mean, the bigger scenario is,"},{"startTime":763.953,"endTime":767.973,"body":"you know, projects, rough project,"},{"startTime":768.273,"endTime":771.753,"body":"we're running up on schedule, we're"},{"startTime":768.273,"endTime":771.753,"body":"already working overtime, we're gonna"},{"startTime":771.753,"endTime":774.993,"body":"start, we're working long days, we're"},{"startTime":771.753,"endTime":774.993,"body":"gonna start adding Saturdays and"},{"startTime":774.993,"endTime":776.343,"body":"we're gonna start stacking trades."},{"startTime":776.643,"endTime":782.853,"body":"And I'm looking at my budget, my"},{"startTime":776.643,"endTime":782.853,"body":"projections of manpower and dollars and"},{"startTime":782.913,"endTime":787.263,"body":"I'm like going at the rate that we've"},{"startTime":782.913,"endTime":787.263,"body":"been going at, I'm gonna bust by 20%."},{"startTime":787.563,"endTime":790.023,"body":"So the financial forecast I'm"},{"startTime":787.563,"endTime":790.023,"body":"gonna make on the project is"},{"startTime":790.023,"endTime":791.223,"body":"to bring it back to budget."},{"startTime":791.523,"endTime":795.303,"body":"That's not po Let's,"},{"startTime":791.523,"endTime":795.303,"body":"that's your total denial."},{"startTime":795.693,"endTime":803.073,"body":"Like my history shows, given all the"},{"startTime":795.693,"endTime":803.073,"body":"con, all the contributing factors, 21.2."},{"startTime":803.373,"endTime":806.448,"body":"is the ratio, my performance rate."},{"startTime":806.603,"endTime":807.563,"body":"That make sense?"},{"startTime":807.683,"endTime":811.773,"body":"So the plan should be, we're"},{"startTime":807.683,"endTime":811.773,"body":"gonna be at least 20% over"},{"startTime":811.773,"endTime":814.233,"body":"budget and not surrender to it."},{"startTime":814.233,"endTime":819.813,"body":"But let's get real, because when I"},{"startTime":814.233,"endTime":819.813,"body":"account for the plan, like really we're"},{"startTime":819.813,"endTime":825.993,"body":"20% over, we've been 20% over, and if we"},{"startTime":819.813,"endTime":825.993,"body":"go 20% over, this is the actual impact."},{"startTime":825.993,"endTime":827.743,"body":"All of a sudden, people are"},{"startTime":825.993,"endTime":827.743,"body":"gonna say, whoa, whoa, whoa."},{"startTime":827.743,"endTime":828.333,"body":"We can't do that."},{"startTime":828.333,"endTime":828.783,"body":"Okay?"},{"startTime":829.083,"endTime":833.283,"body":"We have to make significant"},{"startTime":829.083,"endTime":833.283,"body":"change to bring us back to one"},{"startTime":833.583,"endTime":838.173,"body":"and even greater management and"},{"startTime":833.583,"endTime":838.173,"body":"resources to keep us under one."},{"startTime":838.473,"endTime":843.518,"body":"So when you have that bottleneck, and"},{"startTime":838.473,"endTime":843.518,"body":"if you're clicking on all cylinders,"},{"startTime":843.518,"endTime":846.328,"body":"I'm gonna do 10 foot an hour, I'm"},{"startTime":843.518,"endTime":846.328,"body":"gonna hit that at 80 foot in a day."},{"startTime":846.628,"endTime":848.458,"body":"That's not without extra effort."},{"startTime":848.758,"endTime":855.058,"body":"I need to have some mechanisms in place"},{"startTime":848.758,"endTime":855.058,"body":"to absolutely address any variation."},{"startTime":855.208,"endTime":857.638,"body":"Because if I don't, we ain't gonna hit it."},{"startTime":857.938,"endTime":858.538,"body":"That's right."},{"startTime":859.028,"endTime":862.318,"body":"So your capacity is less  than the demand."},{"startTime":862.318,"endTime":863.518,"body":"And there's a cost to that."},{"startTime":863.668,"endTime":869.038,"body":"Then to increase your capacity means you"},{"startTime":863.668,"endTime":869.038,"body":"have to increase your operating expense."},{"startTime":869.048,"endTime":870.458,"body":"You need more resources, right?"},{"startTime":870.458,"endTime":874.113,"body":"Lou straight up says this in"},{"startTime":870.458,"endTime":874.113,"body":"the book,  80% of our products"},{"startTime":874.113,"endTime":875.553,"body":"flow through the bottlenecks."},{"startTime":875.703,"endTime":880.708,"body":"Not only is there a cost, an operational"},{"startTime":875.703,"endTime":880.708,"body":"expense to your third party company,"},{"startTime":880.708,"endTime":885.008,"body":"there's a cost and operational"},{"startTime":880.708,"endTime":885.008,"body":"expense, of your work, of your"},{"startTime":885.008,"endTime":890.993,"body":"capacity, because it's also holding"},{"startTime":885.008,"endTime":890.993,"body":"up this huge crew of foundations."},{"startTime":891.473,"endTime":898.289,"body":"And this is 1980s,  it comes out to"},{"startTime":891.473,"endTime":898.289,"body":"$2,188 an hour of their operating expense."},{"startTime":898.589,"endTime":903.089,"body":"So I think every hour that plant is"},{"startTime":898.589,"endTime":903.089,"body":"down, they just burning 2200 bucks."},{"startTime":903.389,"endTime":907.974,"body":". But if you think about it in this"},{"startTime":903.389,"endTime":907.974,"body":"instance  if Jesse's the sanitary"},{"startTime":907.974,"endTime":913.314,"body":"gang is not installing at their full"},{"startTime":907.974,"endTime":913.314,"body":"operating capacity and  they're not"},{"startTime":913.314,"endTime":914.634,"body":"meeting and they're a bottleneck."},{"startTime":914.634,"endTime":918.962,"body":"So now behind Jesse's sanitary"},{"startTime":914.634,"endTime":918.962,"body":"gang that's 40 people."},{"startTime":919.262,"endTime":923.672,"body":"But that's for times the operating"},{"startTime":919.262,"endTime":923.672,"body":"expense, probably more than that"},{"startTime":923.672,"endTime":926.012,"body":"cuz the equipment and all the"},{"startTime":923.672,"endTime":926.012,"body":"materials is super expensive, right?"},{"startTime":926.042,"endTime":928.647,"body":"Oh that's a dollar waiting on a dime."},{"startTime":928.807,"endTime":929.407,"body":". How do I know?"},{"startTime":929.437,"endTime":934.627,"body":"Cause I've said these words, but what"},{"startTime":929.437,"endTime":934.627,"body":"we do typically is we just pressure"},{"startTime":934.627,"endTime":936.907,"body":"Jessie instead of lightning the load."},{"startTime":936.907,"endTime":937.117,"body":"Right."},{"startTime":937.117,"endTime":937.967,"body":"We gotta go back to her."},{"startTime":938.267,"endTime":939.707,"body":"What would I typically do?"},{"startTime":940.187,"endTime":941.567,"body":"Here's what we would typically do."},{"startTime":941.567,"endTime":947.387,"body":"We would have you create some fun,"},{"startTime":941.567,"endTime":947.387,"body":"fancy contraption shoring system"},{"startTime":947.657,"endTime":949.517,"body":"that you gotta go get special order."},{"startTime":949.517,"endTime":952.997,"body":"That way we can set our excavator"},{"startTime":949.517,"endTime":952.997,"body":"and our concrete pump right"},{"startTime":952.997,"endTime":954.767,"body":"next to it so you can work safe."},{"startTime":954.767,"endTime":957.067,"body":"And so it's like, was"},{"startTime":954.767,"endTime":957.067,"body":"that the right answer?"},{"startTime":957.117,"endTime":962.547,"body":"The whole cost of the entire job is"},{"startTime":957.117,"endTime":962.547,"body":"going up based upon our inability to"},{"startTime":962.547,"endTime":968.867,"body":"relieve the bottleneck lightning, some"},{"startTime":962.547,"endTime":968.867,"body":"kind of load on Jesse's sanitary crew,"},{"startTime":968.907,"endTime":973.137,"body":"So, hey, all of a sudden we just found"},{"startTime":968.907,"endTime":973.137,"body":"a Herbie  and maybe this situation"},{"startTime":973.137,"endTime":977.577,"body":"got resolved, but that's like, Hey,"},{"startTime":973.137,"endTime":977.577,"body":"that operating expense didn't even"},{"startTime":977.577,"endTime":981.417,"body":"increased because  the work that we"},{"startTime":977.577,"endTime":981.417,"body":"were gonna pay, Jesse's crew we're just"},{"startTime":981.417,"endTime":983.767,"body":"gonna pay the Earth working company."},{"startTime":983.767,"endTime":983.827,"body":"Yeah."},{"startTime":983.857,"endTime":987.497,"body":"And if we did it on a time and"},{"startTime":983.857,"endTime":987.497,"body":"materials basis, there's no materials."},{"startTime":987.502,"endTime":988.087,"body":"It's just Earth."},{"startTime":988.177,"endTime":989.197,"body":"So then it's just time."},{"startTime":989.407,"endTime":993.127,"body":"And if they're super efficient,"},{"startTime":989.407,"endTime":993.127,"body":"This is a scenario everybody."},{"startTime":993.177,"endTime":997.877,"body":"We don't need any armchair estimators,"},{"startTime":993.177,"endTime":997.877,"body":", but the idea is lighten the load."},{"startTime":998.177,"endTime":1001.447,"body":"We don't have to go straight to our"},{"startTime":998.177,"endTime":1001.447,"body":"scope of work and be like, no, you have"},{"startTime":1001.447,"endTime":1003.697,"body":"to do this and cuz this is what you do."},{"startTime":1003.747,"endTime":1004.827,"body":"Think outside the box."},{"startTime":1005.307,"endTime":1005.517,"body":"Yeah."},{"startTime":1005.547,"endTime":1006.927,"body":"And find a bottle."},{"startTime":1006.927,"endTime":1008.878,"body":"And I couldn't figure out"},{"startTime":1006.927,"endTime":1008.878,"body":"a situation to do that."},{"startTime":1008.883,"endTime":1013.607,"body":"So they go out into the factory"},{"startTime":1008.883,"endTime":1013.607,"body":"and go Looking for Herbie."},{"startTime":1013.957,"endTime":1014.447,"body":"Yeah."},{"startTime":1014.447,"endTime":1015.407,"body":"Looking for"},{"startTime":1015.407,"endTime":1016.527,"body":"Herbie . Yes."},{"startTime":1016.977,"endTime":1018.327,"body":"Not to make fun of him."},{"startTime":1018.627,"endTime":1021.507,"body":"Let's just go find Herby so"},{"startTime":1018.627,"endTime":1021.507,"body":"we can fix, so we can help."},{"startTime":1021.807,"endTime":1022.017,"body":"Yeah."},{"startTime":1022.047,"endTime":1026.077,"body":"So Donovan he's the"},{"startTime":1022.047,"endTime":1026.077,"body":"operation manager  page 1 63."},{"startTime":1026.077,"endTime":1029.317,"body":"He goes, why don't we go ahead with"},{"startTime":1026.077,"endTime":1029.317,"body":"the easier things right away and"},{"startTime":1029.317,"endTime":1033.187,"body":"see what kind of effects they have"},{"startTime":1029.317,"endTime":1033.187,"body":"while we're developing the others."},{"startTime":1033.337,"endTime":1034.207,"body":"That's what he asked."},{"startTime":1034.277,"endTime":1035.267,"body":"He's ready to go."},{"startTime":1035.567,"endTime":1038.615,"body":"And they go, okay, well"},{"startTime":1035.567,"endTime":1038.615,"body":"we gotta find Herbie."},{"startTime":1038.855,"endTime":1042.665,"body":"So  they're like, well it is gotta be"},{"startTime":1038.855,"endTime":1042.665,"body":"in a bottleneck according to Jonah."},{"startTime":1043.055,"endTime":1046.055,"body":"So Jonah is like, anything"},{"startTime":1043.055,"endTime":1046.055,"body":"that's in front of a bottleneck"},{"startTime":1046.055,"endTime":1048.305,"body":"is piling up inventory, right?"},{"startTime":1048.455,"endTime":1050.765,"body":"Have you ever seen"},{"startTime":1048.455,"endTime":1050.765,"body":"inventory start to pile up?"},{"startTime":1051.125,"endTime":1052.535,"body":"Oh my god, yes."},{"startTime":1052.535,"endTime":1054.065,"body":"Too many times."},{"startTime":1054.065,"endTime":1059.907,"body":"Well, and confession I've"},{"startTime":1054.065,"endTime":1059.907,"body":"intentionally piled up inventory,"},{"startTime":1059.907,"endTime":1061.107,"body":"but that's a different chapter."},{"startTime":1061.307,"endTime":1064.847,"body":"I wanna just point that out like"},{"startTime":1061.307,"endTime":1064.847,"body":"you've said it, but just in case"},{"startTime":1064.847,"endTime":1071.597,"body":"anybody missed it, let piles of"},{"startTime":1064.847,"endTime":1071.597,"body":"inventory be an indicator of a problem."},{"startTime":1071.797,"endTime":1078.547,"body":"If you see inventory, stop investigate"},{"startTime":1071.797,"endTime":1078.547,"body":"because are hidden problems there."},{"startTime":1078.697,"endTime":1083.407,"body":"It actually says it in the book, don't"},{"startTime":1078.697,"endTime":1083.407,"body":"you see ? If we got a Herbie, it's"},{"startTime":1083.412,"endTime":1087.577,"body":"gonna have a huge pile of working"},{"startTime":1083.412,"endTime":1087.577,"body":"process sitting in front of it."},{"startTime":1087.877,"endTime":1088.447,"body":"Yes."},{"startTime":1088.447,"endTime":1093.787,"body":"He's like, Bob goes, we got huge piles"},{"startTime":1088.447,"endTime":1093.787,"body":"of the all over the place out there."},{"startTime":1094.087,"endTime":1097.587,"body":"But you gotta find the biggest pile"},{"startTime":1094.087,"endTime":1097.587,"body":"of inventory and then that's your"},{"startTime":1097.587,"endTime":1099.567,"body":"leading indicator  of you got a Herbie."},{"startTime":1099.867,"endTime":1101.547,"body":"And then don't get mad at the Herbie."},{"startTime":1101.847,"endTime":1102.627,"body":"Think about lightning."},{"startTime":1102.627,"endTime":1103.167,"body":"The load."},{"startTime":1103.317,"endTime":1104.967,"body":"Why do you think it's important to learn?"},{"startTime":1105.057,"endTime":1106.887,"body":"You have to learn to see bottling."},{"startTime":1106.887,"endTime":1107.697,"body":"What do you think it's important?"},{"startTime":1170.137,"endTime":1172.657,"body":"Well, one, I'm gonna give two points."},{"startTime":1172.657,"endTime":1173.497,"body":"One is"},{"startTime":1173.797,"endTime":1177.487,"body":"for my experience, right before"},{"startTime":1173.797,"endTime":1177.487,"body":"I knew what to look for or"},{"startTime":1177.517,"endTime":1179.977,"body":"could see, it was always there."},{"startTime":1180.037,"endTime":1181.9270000000001,"body":"So I was swimming in it, right?"},{"startTime":1181.9270000000001,"endTime":1184.087,"body":"Like I was swimming in the problems."},{"startTime":1184.087,"endTime":1185.407,"body":"They were all around me."},{"startTime":1185.607,"endTime":1188.582,"body":", I was conditioned  to that and"},{"startTime":1185.607,"endTime":1188.582,"body":"just kind of dealt with it."},{"startTime":1188.882,"endTime":1192.152,"body":"And the way I dealt with"},{"startTime":1188.882,"endTime":1192.152,"body":"it was pushing the people."},{"startTime":1192.452,"endTime":1195.272,"body":"But it wasn't the people,"},{"startTime":1192.452,"endTime":1195.272,"body":"it was the system."},{"startTime":1195.5720000000001,"endTime":1196.797,"body":", the system was busted."},{"startTime":1196.9470000000001,"endTime":1201.257,"body":"And so that being able to see,"},{"startTime":1196.9470000000001,"endTime":1201.257,"body":"helped me say, oh, it's not the guys."},{"startTime":1201.557,"endTime":1202.757,"body":"It's the way we're doing things."},{"startTime":1202.762,"endTime":1205.277,"body":"It's the way I'm ordering stuff,"},{"startTime":1202.762,"endTime":1205.277,"body":"it's the way I'm communicating,"},{"startTime":1205.277,"endTime":1207.617,"body":"it's the way I'm planning, it's"},{"startTime":1205.277,"endTime":1207.617,"body":"the way I'm orienting things."},{"startTime":1208.007,"endTime":1212.027,"body":"Like all of a sudden I was able"},{"startTime":1208.007,"endTime":1212.027,"body":"to shift the way I was operating"},{"startTime":1212.327,"endTime":1215.747,"body":"to set the guys up for success."},{"startTime":1216.152,"endTime":1218.192,"body":"And like, make their"},{"startTime":1216.152,"endTime":1218.192,"body":"day a little bit better."},{"startTime":1218.492,"endTime":1221.402,"body":"Now, the downside of learning,"},{"startTime":1218.492,"endTime":1221.402,"body":"there's a second point."},{"startTime":1221.402,"endTime":1226.892,"body":"The downside of learning to see is"},{"startTime":1221.402,"endTime":1226.892,"body":"once you learn to see you can't unsee"},{"startTime":1229.022,"endTime":1230.5520000000001,"body":"."},{"startTime":1229.022,"endTime":1230.5520000000001,"body":"It's like somebody's butt crack."},{"startTime":1231.632,"endTime":1232.2920000000001,"body":"Exactly."},{"startTime":1232.592,"endTime":1233.192,"body":"He's not."},{"startTime":1233.192,"endTime":1238.362,"body":"And that image is imprinted in your head"},{"startTime":1233.192,"endTime":1238.362,"body":"and then ., so now that I can see all"},{"startTime":1238.367,"endTime":1243.5520000000001,"body":"the waste, my experience was at that"},{"startTime":1238.367,"endTime":1243.5520000000001,"body":"time I had like anxiety, like, oh my"},{"startTime":1243.557,"endTime":1245.5620000000001,"body":"God, we're never gonna be successful."},{"startTime":1245.5620000000001,"endTime":1246.8220000000001,"body":"Everything's gonna be a failure."},{"startTime":1246.827,"endTime":1247.632,"body":"We're losing so much."},{"startTime":1247.932,"endTime":1249.702,"body":"Because I could see it everywhere."},{"startTime":1250.002,"endTime":1251.872,"body":"And the truth is it's not different."},{"startTime":1252.202,"endTime":1253.492,"body":"It's always been there."},{"startTime":1253.7920000000001,"endTime":1258.622,"body":"All this nervous energy I have, I need"},{"startTime":1253.7920000000001,"endTime":1258.622,"body":"to apply it to redesigning the system."},{"startTime":1258.922,"endTime":1260.8120000000001,"body":"Bottom line, let's evaluate it."},{"startTime":1260.872,"endTime":1261.622,"body":"Let's redesign it."},{"startTime":1261.652,"endTime":1265.402,"body":"Let's look, let's find the biggest pile"},{"startTime":1261.652,"endTime":1265.402,"body":"and let's go do something about that one."},{"startTime":1265.432,"endTime":1268.262,"body":"Run some experiments  and"},{"startTime":1265.432,"endTime":1268.262,"body":"make things happen."},{"startTime":1268.422,"endTime":1270.492,"body":"Let's go find us a Herbie."},{"startTime":1270.692,"endTime":1275.737,"body":"So when  all  processes completely"},{"startTime":1270.692,"endTime":1275.737,"body":"fail, still don't do that."},{"startTime":1275.737,"endTime":1277.257,"body":"Just go help 'em , right?"},{"startTime":1277.407,"endTime":1279.807,"body":"So you have to learn, you have"},{"startTime":1277.407,"endTime":1279.807,"body":"to teach people how to do this."},{"startTime":1279.807,"endTime":1283.607,"body":"And this is incredibly hard because"},{"startTime":1279.807,"endTime":1283.607,"body":"teaching people  takes capacity."},{"startTime":1283.662,"endTime":1285.262,"body":"You have to have the capacity to learn."},{"startTime":1285.267,"endTime":1289.835,"body":"So if you're completely buried  in"},{"startTime":1285.267,"endTime":1289.835,"body":"all of your day to day goings on,"},{"startTime":1289.835,"endTime":1291.4850000000001,"body":"you have no capacity to learn."},{"startTime":1291.755,"endTime":1294.875,"body":"So you have to number one,"},{"startTime":1291.755,"endTime":1294.875,"body":"like, Hey, I'm gonna help you"},{"startTime":1294.875,"endTime":1296.015,"body":"and this is super important."},{"startTime":1296.015,"endTime":1299.105,"body":"So whatever you're doing, you would"},{"startTime":1296.015,"endTime":1299.105,"body":"now have permission to turn that"},{"startTime":1299.155,"endTime":1300.685,"body":"in three days instead of tomorrow."},{"startTime":1300.9850000000001,"endTime":1301.255,"body":"Right?"},{"startTime":1301.455,"endTime":1306.165,"body":"So if you're in a management position,"},{"startTime":1301.455,"endTime":1306.165,"body":"give somebody an out a little bit, we give"},{"startTime":1306.415,"endTime":1308.145,"body":"'em an inch and now they have capacity."},{"startTime":1308.145,"endTime":1312.2250000000001,"body":"And be like, now instead of doing"},{"startTime":1308.145,"endTime":1312.2250000000001,"body":"that thing super tedious, let's"},{"startTime":1312.2250000000001,"endTime":1315.835,"body":"go walk the  , and I'm gonna"},{"startTime":1312.2250000000001,"endTime":1315.835,"body":"teach you  what it means to me."},{"startTime":1315.835,"endTime":1317.9950000000001,"body":"And all of a sudden it's"},{"startTime":1315.835,"endTime":1317.9950000000001,"body":"like, oh, we got a constraint."},{"startTime":1318.295,"endTime":1322.255,"body":"Our plan was, we were doomed to"},{"startTime":1318.295,"endTime":1322.255,"body":"begin with because we didn't plan"},{"startTime":1322.305,"endTime":1325.325,"body":"this change, this added scope."},{"startTime":1325.755,"endTime":1329.145,"body":"Then if you find those resources"},{"startTime":1325.755,"endTime":1329.145,"body":"that are idle, that's your inventory."},{"startTime":1329.295,"endTime":1332.595,"body":"The step in front of that idle"},{"startTime":1329.295,"endTime":1332.595,"body":"resource, that's a constraint."},{"startTime":1332.895,"endTime":1333.645,"body":"No matter what."},{"startTime":1333.695,"endTime":1335.825,"body":"Are there lifts sitting around?"},{"startTime":1335.825,"endTime":1336.9950000000001,"body":"Are there stacks of stuff?"},{"startTime":1337.15,"endTime":1338.1100000000001,"body":"Are there things missing?"},{"startTime":1338.26,"endTime":1343.03,"body":"But all of a sudden, like it takes"},{"startTime":1338.26,"endTime":1343.03,"body":"the, kind of the BS out of it."},{"startTime":1343.33,"endTime":1346.94,"body":"And when you teach people that"},{"startTime":1343.33,"endTime":1346.94,"body":"it's like going to school."},{"startTime":1346.94,"endTime":1351.32,"body":"You learn this little sick secret"},{"startTime":1346.94,"endTime":1351.32,"body":"cheat code, like go sift through"},{"startTime":1351.32,"endTime":1353.69,"body":"the trash, look for what's in"},{"startTime":1351.32,"endTime":1353.69,"body":"there and what's not in there."},{"startTime":1353.99,"endTime":1358.3700000000001,"body":"And somewhere in that pile of trash"},{"startTime":1353.99,"endTime":1358.3700000000001,"body":"and the piles of inventory and"},{"startTime":1358.67,"endTime":1361.67,"body":"what's idle resources is the problem."},{"startTime":1361.97,"endTime":1364.73,"body":"And once you find that"},{"startTime":1361.97,"endTime":1364.73,"body":"problem, you've struck gold."},{"startTime":1365.03,"endTime":1366.47,"body":"Yes, gold, yes."},{"startTime":1366.53,"endTime":1367.73,"body":"Like a prospector."},{"startTime":1368.03,"endTime":1371.54,"body":"And then when you find that gold,"},{"startTime":1368.03,"endTime":1371.54,"body":"you gotta be  happy about it."},{"startTime":1371.545,"endTime":1372.8600000000001,"body":"Cause it's super valuable stuff."},{"startTime":1373.16,"endTime":1375.73,"body":"But you have to figure out"},{"startTime":1373.16,"endTime":1375.73,"body":"which of the things are slowing"},{"startTime":1375.94,"endTime":1377.08,"body":"all of the other things down."},{"startTime":1377.08,"endTime":1379.27,"body":"And once you find that"},{"startTime":1377.08,"endTime":1379.27,"body":"you found your Herbie."},{"startTime":1379.57,"endTime":1383.816,"body":"That's the theory of constraints, at"},{"startTime":1379.57,"endTime":1383.816,"body":"least , the fundamental piece of it,"},{"startTime":1384.306,"endTime":1388.506,"body":"just because it happened on the Empire"},{"startTime":1384.306,"endTime":1388.506,"body":"State Building doesn't mean it's gonna"},{"startTime":1388.506,"endTime":1390.176,"body":"happen on your high rise . Right."},{"startTime":1390.476,"endTime":1391.1960000000001,"body":"Or whatever."},{"startTime":1391.496,"endTime":1391.826,"body":"Right."},{"startTime":1391.976,"endTime":1396.226,"body":"You have to treat every bottleneck"},{"startTime":1391.976,"endTime":1396.226,"body":"as a unique, problem to solve."},{"startTime":1396.496,"endTime":1400.156,"body":"And when you go into it in that"},{"startTime":1396.496,"endTime":1400.156,"body":"mindset and not go into it alone."},{"startTime":1400.306,"endTime":1403.1860000000001,"body":", it creates teams, it creates trust."},{"startTime":1403.336,"endTime":1406.9560000000001,"body":"There's respect because all of a"},{"startTime":1403.336,"endTime":1406.9560000000001,"body":"sudden it's like, Hey, Jesse,  your"},{"startTime":1406.9560000000001,"endTime":1411.036,"body":"little mini backhoe, like, move"},{"startTime":1406.9560000000001,"endTime":1411.036,"body":"the, this thing outta the way."},{"startTime":1411.156,"endTime":1411.756,"body":"We got you."},{"startTime":1411.846,"endTime":1412.596,"body":"We got you, bro."},{"startTime":1412.7160000000001,"endTime":1413.616,"body":"We got backfill list."},{"startTime":1413.796,"endTime":1416.736,"body":"We got, they have these like"},{"startTime":1413.796,"endTime":1416.736,"body":"robot, have you seen these?"},{"startTime":1416.736,"endTime":1421.386,"body":"Like the, the rover robot that"},{"startTime":1416.736,"endTime":1421.386,"body":"like, instead of the tamper drive."},{"startTime":1421.6860000000001,"endTime":1422.526,"body":"Oh, so cool."},{"startTime":1422.666,"endTime":1423.506,"body":"We got three of those."},{"startTime":1423.511,"endTime":1424.646,"body":"Jesse, like, get outta the way."},{"startTime":1424.9460000000001,"endTime":1428.126,"body":"Just give us a signal when you pass"},{"startTime":1424.9460000000001,"endTime":1428.126,"body":"your inspection, we'll just bury"},{"startTime":1428.126,"endTime":1429.596,"body":"this and it'll be done in an hour."},{"startTime":1429.746,"endTime":1430.9460000000001,"body":"We just solved a problem."},{"startTime":1431.246,"endTime":1435.001,"body":"We've now alleviated the"},{"startTime":1431.246,"endTime":1435.001,"body":"bottleneck and then we're moving"},{"startTime":1435.001,"endTime":1436.411,"body":"forward on our original path."},{"startTime":1436.411,"endTime":1437.521,"body":"They're like, it feels good."},{"startTime":1437.8210000000001,"endTime":1438.661,"body":"Yeah, it feels good."},{"startTime":1438.661,"endTime":1441.301,"body":"And nobody was bickering, nobody"},{"startTime":1438.661,"endTime":1441.301,"body":"got thrown off the job site."},{"startTime":1441.301,"endTime":1443.096,"body":"Like we didn't have to"},{"startTime":1441.301,"endTime":1443.096,"body":"go down that, that road."},{"startTime":1443.396,"endTime":1443.4560000000001,"body":"No."},{"startTime":1443.4560000000001,"endTime":1446.151,"body":"We just look for  the slowest"},{"startTime":1443.4560000000001,"endTime":1446.151,"body":"part of the operation."},{"startTime":1446.151,"endTime":1447.3210000000001,"body":"The back filling process."},{"startTime":1447.3210000000001,"endTime":1449.121,"body":"Cause Jesse's, they got the line."},{"startTime":1449.221,"endTime":1454.651,"body":"They can run some pipe, but the back"},{"startTime":1449.221,"endTime":1454.651,"body":"filling piece give that to the experts."},{"startTime":1454.656,"endTime":1458.986,"body":"But in essence how you manage"},{"startTime":1454.656,"endTime":1458.986,"body":"your resources and how you manage"},{"startTime":1458.986,"endTime":1463.786,"body":"your bottlenecks and how you get"},{"startTime":1458.986,"endTime":1463.786,"body":"trashed out of the freaking way."},{"startTime":1464.086,"endTime":1468.4360000000001,"body":"It's like that's how you create"},{"startTime":1464.086,"endTime":1468.4360000000001,"body":"flow on in a construction job site."},{"startTime":1468.736,"endTime":1469.636,"body":"At least in my experience."},{"startTime":1469.9360000000001,"endTime":1470.506,"body":"Yes."},{"startTime":1470.746,"endTime":1471.676,"body":"That's chapter 20."},{"startTime":1471.676,"endTime":1474.586,"body":"There's a couple of thoughts"},{"startTime":1471.676,"endTime":1474.586,"body":"that triggered in my head."},{"startTime":1474.786,"endTime":1479.4660000000001,"body":"One, maybe it's one of the inventories"},{"startTime":1474.786,"endTime":1479.4660000000001,"body":"that I forgot about until you"},{"startTime":1479.4660000000001,"endTime":1481.026,"body":"were describing the situation."},{"startTime":1481.326,"endTime":1485.221,"body":"And so in that situation where we're"},{"startTime":1481.326,"endTime":1485.221,"body":"behind and  we're off schedule, right?"},{"startTime":1485.221,"endTime":1486.751,"body":"We're consistently off schedule."},{"startTime":1486.751,"endTime":1487.501,"body":"There's a problem."},{"startTime":1487.801,"endTime":1492.691,"body":"The inventory that we get, the"},{"startTime":1487.801,"endTime":1492.691,"body":"extra work that we get is we need"},{"startTime":1492.691,"endTime":1494.401,"body":"a recovery schedule from you."},{"startTime":1494.701,"endTime":1498.181,"body":"So now you're gonna take"},{"startTime":1494.701,"endTime":1498.181,"body":"my field leadership and my"},{"startTime":1498.181,"endTime":1499.381,"body":"office leadership Oh yeah."},{"startTime":1499.771,"endTime":1504.361,"body":"To sit down and produce this stupid"},{"startTime":1499.771,"endTime":1504.361,"body":"thing to make you feel better when all"},{"startTime":1504.361,"endTime":1508.621,"body":"that energy could have been applied"},{"startTime":1504.361,"endTime":1508.621,"body":"to limiting the constraint, right."},{"startTime":1508.921,"endTime":1510.5710000000001,"body":"Addressing the bottleneck."},{"startTime":1510.721,"endTime":1513.751,"body":"The other thing when you were talking"},{"startTime":1510.721,"endTime":1513.751,"body":"about like going into the trash and"},{"startTime":1513.756,"endTime":1518.2060000000001,"body":"invest, doing your CSI investigation"},{"startTime":1513.756,"endTime":1518.2060000000001,"body":"of what's going on there and when"},{"startTime":1518.2060000000001,"endTime":1522.976,"body":"we're looking for these bottlenecks,"},{"startTime":1518.2060000000001,"endTime":1522.976,"body":"there's  a magic skill that's required."},{"startTime":1522.981,"endTime":1526.791,"body":"We have to be able to zoom"},{"startTime":1522.981,"endTime":1526.791,"body":"in and then zoom out, right?"},{"startTime":1526.791,"endTime":1532.181,"body":"Because if we just zoom in and stay zoomed"},{"startTime":1526.791,"endTime":1532.181,"body":"in we're going to assign responsibility"},{"startTime":1532.211,"endTime":1537.0710000000001,"body":"for the bottleneck to the things that"},{"startTime":1532.211,"endTime":1537.0710000000001,"body":"are in our immediate field of vision."},{"startTime":1537.371,"endTime":1542.171,"body":"And if we zoom out, we can see the"},{"startTime":1537.371,"endTime":1542.171,"body":"entire system and understand Oh."},{"startTime":1542.471,"endTime":1544.151,"body":"Ah, there's some other things."},{"startTime":1544.151,"endTime":1549.351,"body":"So example, I was on a project, the"},{"startTime":1544.151,"endTime":1549.351,"body":"steel team, they were working on"},{"startTime":1549.351,"endTime":1553.676,"body":"building catwalks and handrails  and"},{"startTime":1549.351,"endTime":1553.676,"body":"we were supposed to be studying 'em,"},{"startTime":1553.9460000000001,"endTime":1557.396,"body":"showed up to watch them do their work"},{"startTime":1553.9460000000001,"endTime":1557.396,"body":"and they weren't working in the area"},{"startTime":1557.401,"endTime":1558.746,"body":"they were supposed to be working at."},{"startTime":1559.046,"endTime":1563.2160000000001,"body":"So we walked around the building,"},{"startTime":1559.046,"endTime":1563.2160000000001,"body":"found them, and what they were doing"},{"startTime":1563.2160000000001,"endTime":1566.096,"body":"was they were loading, packing their"},{"startTime":1563.2160000000001,"endTime":1566.096,"body":"stuff to go move somewhere else."},{"startTime":1566.396,"endTime":1569.786,"body":"And the young man I was walking, this was"},{"startTime":1566.396,"endTime":1569.786,"body":"all new to him, and he is like, man, like"},{"startTime":1569.816,"endTime":1570.926,"body":"they just don't know what they're doing."},{"startTime":1570.926,"endTime":1572.276,"body":"Look, they're just kind of hanging out."},{"startTime":1572.546,"endTime":1573.6860000000001,"body":"They don't have a plan."},{"startTime":1573.9560000000001,"endTime":1575.246,"body":"They don't know what's going on."},{"startTime":1575.546,"endTime":1577.1960000000001,"body":"And I said, ah, okay, cool."},{"startTime":1577.646,"endTime":1580.916,"body":"So well, let's keep walking to"},{"startTime":1577.646,"endTime":1580.916,"body":"where they're going , and see"},{"startTime":1581.006,"endTime":1581.906,"body":"what do you see over there?"},{"startTime":1582.146,"endTime":1584.636,"body":"He's like, man, well it looks"},{"startTime":1582.146,"endTime":1584.636,"body":"like those big old air handlers,"},{"startTime":1584.6960000000001,"endTime":1585.746,"body":"they're not in place yet."},{"startTime":1585.776,"endTime":1586.586,"body":"Like, ah, okay."},{"startTime":1586.886,"endTime":1588.886,"body":"And I said, okay, what do"},{"startTime":1586.886,"endTime":1588.886,"body":"you see down the road here?"},{"startTime":1588.886,"endTime":1592.156,"body":"Quarter mile long, man, I see"},{"startTime":1588.886,"endTime":1592.156,"body":"air handlers all over the place."},{"startTime":1592.4560000000001,"endTime":1594.616,"body":"Like, okay, why aren't they in place?"},{"startTime":1594.916,"endTime":1596.526,"body":"He's like, oh, I don't know."},{"startTime":1596.526,"endTime":1597.846,"body":"I was like, okay, well let's go find out."},{"startTime":1597.846,"endTime":1600.246,"body":"So anyways, track it down and find out."},{"startTime":1600.251,"endTime":1604.926,"body":"There was a piece, the connector between"},{"startTime":1600.251,"endTime":1604.926,"body":"the building and the air handlers."},{"startTime":1605.226,"endTime":1609.726,"body":"There was an adjustment made to them"},{"startTime":1605.226,"endTime":1609.726,"body":"for safety reasons, and so that, that"},{"startTime":1609.726,"endTime":1612.546,"body":"impacted, like, it slowed the production."},{"startTime":1612.546,"endTime":1615.9660000000001,"body":"So what happened is these, these, the"},{"startTime":1612.546,"endTime":1615.9660000000001,"body":"adjustments they were making to the"},{"startTime":1615.971,"endTime":1620.616,"body":"connector was not, those pieces had"},{"startTime":1615.971,"endTime":1620.616,"body":"not been delivered to the site yet."},{"startTime":1620.916,"endTime":1624.236,"body":"And so since the pieces had been delivered"},{"startTime":1620.916,"endTime":1624.236,"body":"to the site, they couldn't install"},{"startTime":1624.236,"endTime":1627.666,"body":"the connector, they could install the"},{"startTime":1624.236,"endTime":1627.666,"body":"air handler, therefore they could not"},{"startTime":1627.671,"endTime":1629.496,"body":"install the handrails and the catwalks."},{"startTime":1629.796,"endTime":1632.376,"body":"And so they were just looking for work."},{"startTime":1632.676,"endTime":1634.146,"body":"That was not their problem."},{"startTime":1634.146,"endTime":1637.506,"body":"The problem was further upstream and"},{"startTime":1634.146,"endTime":1637.506,"body":"it went, so anyways, when I showed"},{"startTime":1637.506,"endTime":1640.866,"body":"it, he's like, oh my god, man, this"},{"startTime":1637.506,"endTime":1640.866,"body":"whole time I've been beating them up."},{"startTime":1640.866,"endTime":1643.086,"body":"I'm like, I know that's natural."},{"startTime":1643.4460000000001,"endTime":1646.4460000000001,"body":"Is to say, well the steel, the"},{"startTime":1643.4460000000001,"endTime":1646.4460000000001,"body":"welders, they're just lazy."},{"startTime":1646.4460000000001,"endTime":1647.586,"body":"They don't know what"},{"startTime":1646.4460000000001,"endTime":1647.586,"body":"the hell they're doing."},{"startTime":1647.586,"endTime":1649.726,"body":"They don't have a plan,"},{"startTime":1647.586,"endTime":1649.726,"body":"there's no sense of urgency."},{"startTime":1649.726,"endTime":1654.486,"body":"Ah, no, it wasn't them,"},{"startTime":1649.726,"endTime":1654.486,"body":"it was further upstream."},{"startTime":1654.836,"endTime":1659.336,"body":"I mean, we could even go as far as to say"},{"startTime":1654.836,"endTime":1659.336,"body":"it was a poor design because safety wasn't"},{"startTime":1659.336,"endTime":1663.2060000000001,"body":"designed into that piece because people"},{"startTime":1659.336,"endTime":1663.2060000000001,"body":"were getting hurt, installing it, and"},{"startTime":1663.2060000000001,"endTime":1664.976,"body":"because of that, they made an adjustment."},{"startTime":1665.276,"endTime":1665.4560000000001,"body":"Oh wow."},{"startTime":1665.4560000000001,"endTime":1667.286,"body":"That impact, that impacted the plan."},{"startTime":1667.286,"endTime":1669.2060000000001,"body":"So good, good on them for making the plan."},{"startTime":1669.2060000000001,"endTime":1672.536,"body":"But for the young man that I was"},{"startTime":1669.2060000000001,"endTime":1672.536,"body":"coaching, he was able to see like,"},{"startTime":1672.566,"endTime":1674.096,"body":"oh, I says that's an important part."},{"startTime":1674.101,"endTime":1678.836,"body":"When you see the problem, let's"},{"startTime":1674.101,"endTime":1678.836,"body":"zoom out and look at all the stuff."},{"startTime":1678.836,"endTime":1682.316,"body":"Let's get a broader understanding"},{"startTime":1678.836,"endTime":1682.316,"body":"of the whole operation."},{"startTime":1682.316,"endTime":1685.346,"body":"Even outside of the point of failure."},{"startTime":1685.546,"endTime":1689.806,"body":"So what I heard was you found"},{"startTime":1685.546,"endTime":1689.806,"body":"an idle resource Absolutely."},{"startTime":1689.896,"endTime":1691.156,"body":"And blame them."},{"startTime":1691.4360000000001,"endTime":1691.856,"body":"Yes."},{"startTime":1691.856,"endTime":1694.9660000000001,"body":"For the situation was,"},{"startTime":1691.856,"endTime":1694.9660000000001,"body":"Hey, what are you doing?"},{"startTime":1695.016,"endTime":1695.646,"body":"What are you over here?"},{"startTime":1695.646,"endTime":1697.656,"body":"You're supposed to be up"},{"startTime":1695.646,"endTime":1697.656,"body":"there like what's going on?"},{"startTime":1698.136,"endTime":1702.396,"body":"Left it on the surface and"},{"startTime":1698.136,"endTime":1702.396,"body":"didn't learn to see a bottleneck."},{"startTime":1702.626,"endTime":1703.346,"body":"That's legit."},{"startTime":1703.346,"endTime":1704.516,"body":"And that happens all the time."},{"startTime":1704.646,"endTime":1705.566,"body":"All the time."},{"startTime":1705.9560000000001,"endTime":1708.516,"body":"I've done that thousands of times myself."},{"startTime":1708.516,"endTime":1708.7160000000001,"body":"Yes."},{"startTime":1709.016,"endTime":1711.236,"body":"And mostly out of sheer ignorance."},{"startTime":1711.286,"endTime":1712.906,"body":"Cuz I don't know the constraint."},{"startTime":1712.9360000000001,"endTime":1714.016,"body":"I didn't know the issue."},{"startTime":1714.2160000000001,"endTime":1715.416,"body":"Y'all don't expect you to answer this."},{"startTime":1715.416,"endTime":1716.166,"body":"Just a thought."},{"startTime":1716.4660000000001,"endTime":1719.736,"body":"What are the seven deadly"},{"startTime":1716.4660000000001,"endTime":1719.736,"body":"sins of constraint management?"},{"startTime":1724.316,"endTime":1727.046,"body":"Oh, you were talking, I wrote,"},{"startTime":1724.316,"endTime":1727.046,"body":"I wrote a few down here."},{"startTime":1727.236,"endTime":1727.766,"body":"No way."},{"startTime":1729.445,"endTime":1734.56,"body":". Number one,  if you see resources and"},{"startTime":1729.445,"endTime":1734.56,"body":"you blame  the human beings in that"},{"startTime":1734.565,"endTime":1737.39,"body":"resource, sin, sin, that's number one."},{"startTime":1737.39,"endTime":1741.89,"body":"Number two, if there's a constraint"},{"startTime":1737.39,"endTime":1741.89,"body":"that you're uncomfortable about, like"},{"startTime":1741.89,"endTime":1746.515,"body":"you have to have an uncomfortable"},{"startTime":1741.89,"endTime":1746.515,"body":"conversation  with the authority , now"},{"startTime":1746.845,"endTime":1750.72,"body":"you've located Herbie, you got him"},{"startTime":1746.845,"endTime":1750.72,"body":"in your sights it's slowing him down."},{"startTime":1751.05,"endTime":1755.785,"body":"And  you let it sit there, because"},{"startTime":1751.05,"endTime":1755.785,"body":"I'm afraid  that's the most"},{"startTime":1756.085,"endTime":1758.185,"body":"cowardly thing you can possibly do."},{"startTime":1758.575,"endTime":1763.255,"body":"And then the third one is if you"},{"startTime":1758.575,"endTime":1763.255,"body":"can't have that uncomfortable"},{"startTime":1763.255,"endTime":1768.085,"body":"conversation, but you elevated it to"},{"startTime":1763.255,"endTime":1768.085,"body":"somebody, They also do nothing that's"},{"startTime":1768.085,"endTime":1768.775,"body":"worse."},{"startTime":1768.865,"endTime":1770.125,"body":"It's a double whammy,"},{"startTime":1770.2150000000001,"endTime":1770.665,"body":"double C."},{"startTime":1771.025,"endTime":1771.925,"body":"It's not double."},{"startTime":1771.925,"endTime":1773.665,"body":"It's like exponentially worse."},{"startTime":1773.9650000000001,"endTime":1778.0900000000001,"body":"damnation , because usually when you"},{"startTime":1773.9650000000001,"endTime":1778.0900000000001,"body":"elevate  an issue, it goes through"},{"startTime":1778.0900000000001,"endTime":1781.39,"body":"someone in leadership . And if"},{"startTime":1778.0900000000001,"endTime":1781.39,"body":"they don't do anything that's that"},{"startTime":1781.39,"endTime":1783.44,"body":"BS that Jen and Jess talk about."},{"startTime":1783.6000000000001,"endTime":1784.625,"body":"But  there's many more."},{"startTime":1784.625,"endTime":1785.435,"body":"I wrote a couple down."},{"startTime":1785.435,"endTime":1788.885,"body":"When we get to the end of"},{"startTime":1785.435,"endTime":1788.885,"body":"chapter 23 I'll round it out."},{"startTime":1789.185,"endTime":1790.28,"body":"21, 22, 23."},{"startTime":1790.45,"endTime":1792.97,"body":"These are the sins that they"},{"startTime":1790.45,"endTime":1792.97,"body":"kind of talk about here."},{"startTime":1792.97,"endTime":1800.9650000000001,"body":"So let's get into 22 and they're out in"},{"startTime":1792.97,"endTime":1800.9650000000001,"body":"the field and I'm sorry, maybe we alluded"},{"startTime":1800.9650000000001,"endTime":1806.875,"body":"to it before, but they went and found"},{"startTime":1800.9650000000001,"endTime":1806.875,"body":"the huge stack of inventory and Alex's"},{"startTime":1806.935,"endTime":1812.82,"body":"and  our dear friend  Jonah, who doesn't"},{"startTime":1806.935,"endTime":1812.82,"body":"even work there he's just such a sage"},{"startTime":1813.21,"endTime":1816.95,"body":"that Ncx 10, the robot, the big oh yeah."},{"startTime":1816.95,"endTime":1821.15,"body":"Thing that's got all the"},{"startTime":1816.95,"endTime":1821.15,"body":"big wigs up at corporate."},{"startTime":1821.16,"endTime":1824.405,"body":"There's gonna be an article in a"},{"startTime":1821.16,"endTime":1824.405,"body":"trade magazine like this is serious"},{"startTime":1824.405,"endTime":1828.545,"body":"business and that dang thing is a"},{"startTime":1824.405,"endTime":1828.545,"body":"constraint . So that's number one."},{"startTime":1828.545,"endTime":1833.525,"body":"But in 20, in chapter 22  Alex is"},{"startTime":1828.545,"endTime":1833.525,"body":"having a rough time at home, by the way."},{"startTime":1833.525,"endTime":1835.415,"body":"I really gotta put a"},{"startTime":1833.525,"endTime":1835.415,"body":"little backstory in here."},{"startTime":1835.705,"endTime":1837.775,"body":"Seven issues at the home life."},{"startTime":1838.195,"endTime":1839.2450000000001,"body":"Mostly with his wife."},{"startTime":1839.2450000000001,"endTime":1841.525,"body":"So he is trying to regain"},{"startTime":1839.2450000000001,"endTime":1841.525,"body":"the trust with his wife."},{"startTime":1841.925,"endTime":1844.835,"body":"Also he's trying to rebuild , the"},{"startTime":1841.925,"endTime":1844.835,"body":"workflows at the factory and his"},{"startTime":1844.865,"endTime":1848.9750000000001,"body":"relationships with people on the"},{"startTime":1844.865,"endTime":1848.9750000000001,"body":"work site or I guess in the factory."},{"startTime":1849.005,"endTime":1850.865,"body":"And then also with corporate."},{"startTime":1850.895,"endTime":1852.9950000000001,"body":"We've got all this stuff"},{"startTime":1850.895,"endTime":1852.9950000000001,"body":"around in his work life, but"},{"startTime":1853.355,"endTime":1855.395,"body":"there's no separation at home."},{"startTime":1855.875,"endTime":1859.4750000000001,"body":"You take all that with you,  whether"},{"startTime":1855.875,"endTime":1859.4750000000001,"body":"it's in your conscious mind or"},{"startTime":1859.48,"endTime":1862.805,"body":"in your subconscious mind, it's"},{"startTime":1859.48,"endTime":1862.805,"body":"there and it's on your mind."},{"startTime":1863.075,"endTime":1865.655,"body":"So when you're dealing with your"},{"startTime":1863.075,"endTime":1865.655,"body":"personal relationships, it's"},{"startTime":1865.66,"endTime":1868.295,"body":"still, it applies no matter what."},{"startTime":1868.355,"endTime":1870.095,"body":"I don't care what you're doing."},{"startTime":1870.2450000000001,"endTime":1876.095,"body":"So he also has to spend time and energy"},{"startTime":1870.2450000000001,"endTime":1876.095,"body":"repairing his relationship with his wife."},{"startTime":1876.455,"endTime":1882.565,"body":"So like you only got so much hours"},{"startTime":1876.455,"endTime":1882.565,"body":"in a day, number one and two, so much"},{"startTime":1882.865,"endTime":1886.795,"body":"energy to give is just eventually"},{"startTime":1882.865,"endTime":1886.795,"body":"you burn out of energy and you"},{"startTime":1886.795,"endTime":1888.655,"body":"have to lay down and go to sleep."},{"startTime":1888.805,"endTime":1892.045,"body":"So how you choose to spend that"},{"startTime":1888.805,"endTime":1892.045,"body":"energy is incredibly important."},{"startTime":1892.045,"endTime":1896.155,"body":"So part of the prioritization"},{"startTime":1892.045,"endTime":1896.155,"body":"that Alex Rogo was learning"},{"startTime":1896.2150000000001,"endTime":1897.655,"body":"is , it's not all about work."},{"startTime":1897.855,"endTime":1902.865,"body":"Cause at the end of the day, if he loses"},{"startTime":1897.855,"endTime":1902.865,"body":"his entire home life and his personal"},{"startTime":1902.865,"endTime":1904.755,"body":"relationship, like what is he working for?"},{"startTime":1904.905,"endTime":1908.1100000000001,"body":". And I wanted to make sure I didn't"},{"startTime":1904.905,"endTime":1908.1100000000001,"body":"skip past that, cuz  it definitely"},{"startTime":1908.115,"endTime":1912.97,"body":"weighs on people when they're"},{"startTime":1908.115,"endTime":1912.97,"body":"trying to make improvements at work."},{"startTime":1913.27,"endTime":1917.08,"body":"But in chapter 22, he gets back,"},{"startTime":1913.27,"endTime":1917.08,"body":"he comes in the next day and he is"},{"startTime":1917.08,"endTime":1920.3,"body":"staggering in cause  he had this"},{"startTime":1917.08,"endTime":1920.3,"body":"long conversation  with his wife,"},{"startTime":1920.6000000000001,"endTime":1922.19,"body":"and she's staying with her family."},{"startTime":1922.55,"endTime":1923.63,"body":"And so he comes in"},{"startTime":1923.93,"endTime":1926.96,"body":"and Bob's there and he is"},{"startTime":1923.93,"endTime":1926.96,"body":"like, we got another Herbie."},{"startTime":1927.1100000000001,"endTime":1929.691,"body":"So now not only is the Ncx 10."},{"startTime":1929.991,"endTime":1935.801,"body":"Herbie, they got two bottlenecks because"},{"startTime":1929.991,"endTime":1935.801,"body":"there's two sets of inventory piling up."},{"startTime":1936.031,"endTime":1938.401,"body":", I guess the Ncx 10 is some"},{"startTime":1936.031,"endTime":1938.401,"body":"kind of milling machine."},{"startTime":1938.791,"endTime":1943.491,"body":"And then after that"},{"startTime":1938.791,"endTime":1943.491,"body":"parts get heat treated."},{"startTime":1943.491,"endTime":1948.3120000000001,"body":"So when you mill materials  you"},{"startTime":1943.491,"endTime":1948.3120000000001,"body":"can't be super brittle and"},{"startTime":1948.492,"endTime":1951.882,"body":"nor can they be super flexible"},{"startTime":1951.982,"endTime":1956.482,"body":"And you put that metal into an oven"},{"startTime":1951.982,"endTime":1956.482,"body":"and , it sits in there and it has to"},{"startTime":1956.482,"endTime":1961.8220000000001,"body":"go through a series of heating and"},{"startTime":1956.482,"endTime":1961.8220000000001,"body":"cooling and heating and cooling cycles."},{"startTime":1961.942,"endTime":1963.3220000000001,"body":"And it takes a lot of time."},{"startTime":1963.622,"endTime":1968.5720000000001,"body":"So here comes old Jonah gonna sneak"},{"startTime":1963.622,"endTime":1968.5720000000001,"body":"in here with some fluctuation."},{"startTime":1968.852,"endTime":1973.661,"body":"So if we have one bottleneck that's"},{"startTime":1968.852,"endTime":1973.661,"body":"not outputting, in a timely manner,  if"},{"startTime":1973.661,"endTime":1977.201,"body":"you think of this heat treating oven,"},{"startTime":1973.661,"endTime":1977.201,"body":"there's only so much space inside this"},{"startTime":1977.201,"endTime":1979.681,"body":"oven the capacity of this oven is fixed."},{"startTime":1980.101,"endTime":1981.631,"body":"So you can't grow your oven."},{"startTime":1981.8110000000001,"endTime":1984.721,"body":"I suppose you could go buy"},{"startTime":1981.8110000000001,"endTime":1984.721,"body":"one, but they're in the middle"},{"startTime":1984.721,"endTime":1986.3110000000001,"body":"of a financial meltdown."},{"startTime":1986.461,"endTime":1987.601,"body":"They even like have an argument."},{"startTime":1987.606,"endTime":1989.551,"body":"They're like, why don't we"},{"startTime":1987.606,"endTime":1989.551,"body":"just build another oven?"},{"startTime":1989.761,"endTime":1994.381,"body":"So now  we made a list for both heat"},{"startTime":1989.761,"endTime":1994.381,"body":"treat and Ncx 10 as of which parts they"},{"startTime":1994.386,"endTime":1995.971,"body":"each haven't processed in what order."},{"startTime":1996.001,"endTime":2000.681,"body":"Again, it's the same sequence of"},{"startTime":1996.001,"endTime":2000.681,"body":"latest order to least late and a"},{"startTime":2000.681,"endTime":2004.711,"body":"day or two,  are creating,  they're"},{"startTime":2000.681,"endTime":2004.711,"body":"finding that both of these bottlenecks"},{"startTime":2004.741,"endTime":2006.151,"body":"are creating the late orders."},{"startTime":2006.421,"endTime":2010.201,"body":"They're like, they can trace all of"},{"startTime":2006.421,"endTime":2010.201,"body":"these late orders back to bottlenecks,"},{"startTime":2010.2060000000001,"endTime":2013.771,"body":"either at the Ncx 10, or they can"},{"startTime":2010.2060000000001,"endTime":2013.771,"body":"trace late orders all the way back"},{"startTime":2013.771,"endTime":2016.315,"body":"to the freaking heat treating."},{"startTime":2016.795,"endTime":2018.565,"body":"So they're like, we gotta dig into this."},{"startTime":2018.615,"endTime":2019.435,"body":"This is a problem."},{"startTime":2019.555,"endTime":2023.7350000000001,"body":"Cuz not only is this an inventory"},{"startTime":2019.555,"endTime":2023.7350000000001,"body":"problem, cause wait a second if there's"},{"startTime":2024.035,"endTime":2029.615,"body":"fixed capacity in this heat treat oven,"},{"startTime":2024.035,"endTime":2029.615,"body":"why isn't the heat treat oven full to"},{"startTime":2029.615,"endTime":2032.375,"body":"the brim when they run their cycle?"},{"startTime":2032.675,"endTime":2033.455,"body":"And they're like what?"},{"startTime":2033.455,"endTime":2037.885,"body":"I'm like, yeah I'm looking at the heat"},{"startTime":2033.455,"endTime":2037.885,"body":"treat oven and it's only filled up 60%."},{"startTime":2037.885,"endTime":2039.145,"body":"Like, what's the deal here?"},{"startTime":2039.415,"endTime":2043.315,"body":"And they're like, well this"},{"startTime":2039.415,"endTime":2043.315,"body":"order that only was 60 filled"},{"startTime":2043.315,"endTime":2045.955,"body":"the oven, 60% is a special order."},{"startTime":2046.375,"endTime":2047.545,"body":"It's a special order."},{"startTime":2047.545,"endTime":2050.115,"body":"We had to rush through it expediter."},{"startTime":2050.415,"endTime":2050.895,"body":"Oh."},{"startTime":2050.9,"endTime":2055.865,"body":"So yes, this, the panicking mode"},{"startTime":2050.9,"endTime":2055.865,"body":"of the expeditor so the optimal"},{"startTime":2056.345,"endTime":2059.645,"body":"production of that heat treat oven was"},{"startTime":2056.345,"endTime":2059.645,"body":"like fill the Dan thing up a hundred"},{"startTime":2059.645,"endTime":2062.1949999999997,"body":"percent and run it through its cycles."},{"startTime":2062.495,"endTime":2069.3759999999997,"body":"Not every assembly needs the same heat"},{"startTime":2062.495,"endTime":2069.3759999999997,"body":"treat cycle as every other assembly."},{"startTime":2069.576,"endTime":2071.3759999999997,"body":"You have all kinds of variations."},{"startTime":2071.526,"endTime":2072.966,"body":"But you have dependent events."},{"startTime":2073.4159999999997,"endTime":2076.986,"body":"And now all of a sudden we have"},{"startTime":2073.4159999999997,"endTime":2076.986,"body":"a freaking bottleneck . And  even"},{"startTime":2076.986,"endTime":2080.886,"body":"worse, they're rearranging the"},{"startTime":2076.986,"endTime":2080.886,"body":"inventory in front of the bottleneck."},{"startTime":2081.036,"endTime":2084.6659999999997,"body":"So they're making the inventory"},{"startTime":2081.036,"endTime":2084.6659999999997,"body":"in front of the bottleneck."},{"startTime":2084.966,"endTime":2088.836,"body":"The process of redoing the"},{"startTime":2084.966,"endTime":2088.836,"body":"rearranging is the bottleneck."},{"startTime":2088.836,"endTime":2091.446,"body":"It's not the heat treat of it,"},{"startTime":2088.836,"endTime":2091.446,"body":"it's the rearranging process."},{"startTime":2091.596,"endTime":2095.3759999999997,"body":"They're like, you mean to tell me"},{"startTime":2091.596,"endTime":2095.3759999999997,"body":"this expediting process is the problem"},{"startTime":2095.676,"endTime":2097.566,"body":"But it was an to all our problems."},{"startTime":2097.716,"endTime":2100.821,"body":".  I'm like greatly summarizing, I'm"},{"startTime":2097.716,"endTime":2100.821,"body":"probably getting half of this wrong,"},{"startTime":2100.821,"endTime":2102.585,"body":"they start having this argument."},{"startTime":2102.735,"endTime":2103.4249999999997,"body":"The stake are high."},{"startTime":2103.4249999999997,"endTime":2106.065,"body":"Cuz if they don't figure out the"},{"startTime":2103.4249999999997,"endTime":2106.065,"body":"problem, they're all gonna lose the jobs."},{"startTime":2106.515,"endTime":2108.045,"body":"So what do you think about that?"},{"startTime":2108.1949999999997,"endTime":2111.435,"body":"Like all the sudden they learn"},{"startTime":2108.1949999999997,"endTime":2111.435,"body":"to see the issue, and then  what"},{"startTime":2111.435,"endTime":2115.605,"body":"they see is their freaking mirror"},{"startTime":2111.435,"endTime":2115.605,"body":"and it's pointing back at them."},{"startTime":2115.755,"endTime":2120.055,"body":"The decisions that we make as"},{"startTime":2115.755,"endTime":2120.055,"body":"leadership are the bottlenecks,  not"},{"startTime":2120.055,"endTime":2122.935,"body":"the inventory is all these bottlenecks."},{"startTime":2122.935,"endTime":2126.5950000000003,"body":", it's in the decisions to make all these"},{"startTime":2122.935,"endTime":2126.5950000000003,"body":"rearrangements and rush these orders"},{"startTime":2126.835,"endTime":2130.705,"body":"because the orders are late and the"},{"startTime":2126.835,"endTime":2130.705,"body":"orders are late because all this variation"},{"startTime":2130.705,"endTime":2134.428,"body":"that we created and then also we're not"},{"startTime":2130.705,"endTime":2134.428,"body":"managing these bottlenecks and we're not"},{"startTime":2134.428,"endTime":2136.468,"body":"running our bottlenecks at full capacity."},{"startTime":2136.468,"endTime":2142.008,"body":"So we're not even meeting our system"},{"startTime":2136.468,"endTime":2142.008,"body":"capacity because we have bottlenecks."},{"startTime":2142.158,"endTime":2143.898,"body":"It's like  this vicious cycle."},{"startTime":2144.198,"endTime":2147.888,"body":"And they finally kind"},{"startTime":2144.198,"endTime":2147.888,"body":"of start to get it here."},{"startTime":2148.098,"endTime":2154.713,"body":". We now  have to somehow figure out a"},{"startTime":2148.098,"endTime":2154.713,"body":"device to prioritize those constraints."},{"startTime":2154.713,"endTime":2155.553,"body":"So they do that."},{"startTime":2156.003,"endTime":2159.108,"body":"But , I'm gonna pause there"},{"startTime":2156.003,"endTime":2159.108,"body":"cause I haven't heard anything."},{"startTime":2159.408,"endTime":2161.098,"body":"I feel like you're about to burst."},{"startTime":2161.428,"endTime":2164.348,"body":"But have you one, been in that situation?"},{"startTime":2164.378,"endTime":2166.058,"body":"I certainly have two."},{"startTime":2166.148,"endTime":2167.168,"body":"What did you do?"},{"startTime":2167.468,"endTime":2167.888,"body":"Oh,"},{"startTime":2168.188,"endTime":2171.768,"body":"so the one that comes to mind"},{"startTime":2168.188,"endTime":2171.768,"body":"how I was specific, and it's"},{"startTime":2171.768,"endTime":2172.818,"body":"still one that I struggle with."},{"startTime":2172.823,"endTime":2174.828,"body":"It's saying yes all the time, right?"},{"startTime":2174.858,"endTime":2177.578,"body":"Like, if I don't say no,"},{"startTime":2174.858,"endTime":2177.578,"body":"I'm gonna be exhausted."},{"startTime":2177.578,"endTime":2180.608,"body":"You and I were talking earlier I'll"},{"startTime":2177.578,"endTime":2180.608,"body":"have these intermittent burnouts"},{"startTime":2180.608,"endTime":2182.7980000000002,"body":"because I just take on too much work."},{"startTime":2183.098,"endTime":2186.608,"body":"But, and I think everybody out there,"},{"startTime":2183.098,"endTime":2186.608,"body":"like if you're tired all the time"},{"startTime":2186.608,"endTime":2189.008,"body":"and you feel like you ain't got"},{"startTime":2186.608,"endTime":2189.008,"body":"time, guess who the bottleneck is?"},{"startTime":2189.008,"endTime":2190.388,"body":"It's you, it's your system."},{"startTime":2190.393,"endTime":2191.468,"body":"You're letting that happen."},{"startTime":2191.768,"endTime":2195.518,"body":"Anyhow, but the more specific one"},{"startTime":2191.768,"endTime":2195.518,"body":"in the workplace there was a project"},{"startTime":2195.518,"endTime":2199.358,"body":"manager I worked with at this time, I"},{"startTime":2195.518,"endTime":2199.358,"body":"was like in charge of all the labor and"},{"startTime":2199.718,"endTime":2201.008,"body":"distributing labor to all our projects."},{"startTime":2201.308,"endTime":2206.828,"body":"And we had one project manager who was"},{"startTime":2201.308,"endTime":2206.828,"body":"specifically targeting owner direct work."},{"startTime":2207.128,"endTime":2212.978,"body":"And so it was real small projects, high"},{"startTime":2207.128,"endTime":2212.978,"body":"margin and long lasting stuff, right?"},{"startTime":2212.978,"endTime":2213.878,"body":"It was really good for us."},{"startTime":2214.178,"endTime":2217.268,"body":"But what he would do is when the"},{"startTime":2214.178,"endTime":2217.268,"body":"client said, Hey, we, you know, we"},{"startTime":2217.273,"endTime":2220.628,"body":"gotta upgrade this air handler unit,"},{"startTime":2217.273,"endTime":2220.628,"body":"or we wanna change out all our grills"},{"startTime":2220.633,"endTime":2224.5280000000002,"body":"or whatever, didn't matter, whatever"},{"startTime":2220.633,"endTime":2224.5280000000002,"body":"it was, he would tell them like,"},{"startTime":2224.5280000000002,"endTime":2226.118,"body":"can you have somebody here Monday?"},{"startTime":2226.418,"endTime":2228.518,"body":"And his answer was always yes."},{"startTime":2228.818,"endTime":2231.518,"body":"And then he'd call me, oh, I got this job."},{"startTime":2231.578,"endTime":2234.2780000000002,"body":"We need three peewee, two duck"},{"startTime":2231.578,"endTime":2234.2780000000002,"body":"guys, and we need a pipe fitter."},{"startTime":2234.578,"endTime":2236.288,"body":"And I'm like, dude, it's Thursday."},{"startTime":2236.588,"endTime":2238.268,"body":"We don't just have people hanging out."},{"startTime":2238.568,"endTime":2239.468,"body":"Oh, I gotta have it."},{"startTime":2239.473,"endTime":2241.148,"body":"This is my most important customer."},{"startTime":2241.148,"endTime":2242.918,"body":"You know the whole story, right?"},{"startTime":2243.218,"endTime":2245.258,"body":"This, oh, I'm doing this for y'all."},{"startTime":2245.738,"endTime":2246.428,"body":"Whatever."},{"startTime":2246.728,"endTime":2249.638,"body":"Okay, jump through hoops,"},{"startTime":2246.728,"endTime":2249.638,"body":"get 'em a crew out there."},{"startTime":2249.908,"endTime":2252.428,"body":"And then Monday I'm getting a call,"},{"startTime":2249.908,"endTime":2252.428,"body":"Jess, what the hell's going on?"},{"startTime":2252.428,"endTime":2255.698,"body":"Your guys are just out here standing"},{"startTime":2252.428,"endTime":2255.698,"body":"around, they don't have any tools."},{"startTime":2255.968,"endTime":2259.838,"body":"The budget for this little project,  we"},{"startTime":2255.968,"endTime":2259.838,"body":"can't absorb this kind of downtime."},{"startTime":2259.988,"endTime":2263.858,"body":"And I'm like, okay dude, you screamed and"},{"startTime":2259.988,"endTime":2263.858,"body":"yelled that you needed somebody Monday."},{"startTime":2264.038,"endTime":2265.118,"body":"I got you somebody Monday."},{"startTime":2265.418,"endTime":2267.878,"body":"Now you're screaming and yelling"},{"startTime":2265.418,"endTime":2267.878,"body":"that we're blowing up the budget."},{"startTime":2267.883,"endTime":2270.488,"body":"It's a bad image, or people"},{"startTime":2267.883,"endTime":2270.488,"body":"are just standing around."},{"startTime":2270.788,"endTime":2273.308,"body":"And we went through the, and"},{"startTime":2270.788,"endTime":2273.308,"body":"like it was screaming matches"},{"startTime":2273.308,"endTime":2275.308,"body":"between he and I for months."},{"startTime":2275.768,"endTime":2277.328,"body":"And finally I said, okay, time out."},{"startTime":2277.628,"endTime":2282.398,"body":"The one thing I can do is not give"},{"startTime":2277.628,"endTime":2282.398,"body":"him the personnel that he wants"},{"startTime":2282.878,"endTime":2284.978,"body":"cuz he doesn't know what he needs."},{"startTime":2285.2780000000002,"endTime":2289.418,"body":"All he cares about is that the client is"},{"startTime":2285.2780000000002,"endTime":2289.418,"body":"going to think he's a star and that the"},{"startTime":2289.418,"endTime":2293.138,"body":"client isn't going to complain and then"},{"startTime":2289.418,"endTime":2293.138,"body":"he is worried about the budget, right?"},{"startTime":2293.438,"endTime":2297.428,"body":"So what I started doing was like,"},{"startTime":2293.438,"endTime":2297.428,"body":"okay, I'm not sending you people."},{"startTime":2297.668,"endTime":2300.188,"body":"I would send the"},{"startTime":2297.668,"endTime":2300.188,"body":"superintendent to go scout it."},{"startTime":2300.488,"endTime":2304.088,"body":"Like go check it out, get with the owner,"},{"startTime":2300.488,"endTime":2304.088,"body":"get with whoever you need to get with."},{"startTime":2304.088,"endTime":2307.148,"body":"So I come up with the plan and then"},{"startTime":2304.088,"endTime":2307.148,"body":"let's you and I get together so we"},{"startTime":2307.148,"endTime":2309.488,"body":"can align our resources appropriately."},{"startTime":2309.788,"endTime":2313.2980000000002,"body":"And I still had to fight with the"},{"startTime":2309.788,"endTime":2313.2980000000002,"body":"project manager, but the long-term"},{"startTime":2313.2980000000002,"endTime":2316.928,"body":"implications was, it was a good win"},{"startTime":2313.2980000000002,"endTime":2316.928,"body":"for us financially and we still had"},{"startTime":2316.933,"endTime":2318.218,"body":"a good relationship with the client."},{"startTime":2318.578,"endTime":2322.658,"body":"Now we finally, I'm like, look dude,"},{"startTime":2318.578,"endTime":2322.658,"body":"we're fighting all the time and"},{"startTime":2322.658,"endTime":2323.948,"body":"there's no point in us fighting."},{"startTime":2324.248,"endTime":2326.018,"body":"So here is my request."},{"startTime":2326.318,"endTime":2329.858,"body":"When that client tells you they have"},{"startTime":2326.318,"endTime":2329.858,"body":"an emergency, they need us out there."},{"startTime":2329.863,"endTime":2335.138,"body":"Wawa, I need you to just ask them,"},{"startTime":2329.863,"endTime":2335.138,"body":"can I get you somebody out here"},{"startTime":2335.138,"endTime":2341.378,"body":"to look at it and advise us on the"},{"startTime":2335.138,"endTime":2341.378,"body":"best course of action next week?"},{"startTime":2341.678,"endTime":2342.968,"body":"Like that's all you gotta ask."},{"startTime":2343.268,"endTime":2344.108,"body":"They get to say no."},{"startTime":2344.108,"endTime":2346.268,"body":"If they say no, I need"},{"startTime":2344.108,"endTime":2346.268,"body":"somebody Monday, let's do that."},{"startTime":2346.328,"endTime":2347.468,"body":"But just ask them that."},{"startTime":2347.768,"endTime":2349.2980000000002,"body":"He started asking 'em, and guess what?"},{"startTime":2349.7780000000002,"endTime":2352.0280000000002,"body":"90% of the time they're like, yeah, sure."},{"startTime":2352.328,"endTime":2355.579,"body":"Here's my whatever, maintenance, head"},{"startTime":2352.328,"endTime":2355.579,"body":"of maintenance, here's their number."},{"startTime":2355.969,"endTime":2358.459,"body":"Have your guy contact that"},{"startTime":2355.969,"endTime":2358.459,"body":"guy, schedule something."},{"startTime":2358.459,"endTime":2361.429,"body":"Come look at it, come up with"},{"startTime":2358.459,"endTime":2361.429,"body":"the plan and let's reconvene."},{"startTime":2361.729,"endTime":2366.4990000000003,"body":"And then everybody was super happy"},{"startTime":2361.729,"endTime":2366.4990000000003,"body":"because now the superintendent that I was"},{"startTime":2366.4990000000003,"endTime":2368.569,"body":"sending out there didn't have to drop."},{"startTime":2368.599,"endTime":2373.339,"body":"He, they were able to get that into"},{"startTime":2368.599,"endTime":2373.339,"body":"their workflow and things worked better."},{"startTime":2373.7690000000002,"endTime":2377.334,"body":"But  it was that , the inventory was"},{"startTime":2373.7690000000002,"endTime":2377.334,"body":"there, like all this, just the way we"},{"startTime":2377.334,"endTime":2380.1240000000003,"body":"function and the way we communicated,"},{"startTime":2377.334,"endTime":2380.1240000000003,"body":"the way we thought about things."},{"startTime":2380.424,"endTime":2382.464,"body":"We were creating our own damn problems."},{"startTime":2382.494,"endTime":2385.6440000000002,"body":"And it took some iteration, but we"},{"startTime":2382.494,"endTime":2385.6440000000002,"body":"finally got to a point where it's"},{"startTime":2385.6440000000002,"endTime":2391.974,"body":"like, dude, just ask them, can I send"},{"startTime":2385.6440000000002,"endTime":2391.974,"body":"you my guy next week to assess the"},{"startTime":2391.974,"endTime":2395.814,"body":"situation and come with, come up with"},{"startTime":2391.974,"endTime":2395.814,"body":"a plan that's beneficial for everybody."},{"startTime":2396.114,"endTime":2396.714,"body":"That was it."},{"startTime":2397.014,"endTime":2402.214,"body":"Not that hard, but we were the"},{"startTime":2397.014,"endTime":2402.214,"body":"problem . We were the problem."},{"startTime":2402.734,"endTime":2404.784,"body":"And was amending it hard."},{"startTime":2404.934,"endTime":2407.439,"body":"."},{"startTime":2404.934,"endTime":2407.439,"body":"Well, for me, yeah, because,"},{"startTime":2407.439,"endTime":2409.989,"body":"It's his damn fault"},{"startTime":2407.439,"endTime":2409.989,"body":"kissing up to the client."},{"startTime":2409.989,"endTime":2410.229,"body":"Right?"},{"startTime":2410.229,"endTime":2413.7690000000002,"body":"He don't care about, like, it"},{"startTime":2410.229,"endTime":2413.7690000000002,"body":"was so easy for me to blame him"},{"startTime":2414.069,"endTime":2418.539,"body":"for not caring about us and only"},{"startTime":2414.069,"endTime":2418.539,"body":"being worried about his own bones."},{"startTime":2419.0190000000002,"endTime":2420.129,"body":"But that wasn't the truth."},{"startTime":2420.129,"endTime":2421.924,"body":"I mean, there was a system problem."},{"startTime":2421.924,"endTime":2423.214,"body":"We had no system in place."},{"startTime":2423.214,"endTime":2425.194,"body":"So he was doing what"},{"startTime":2423.214,"endTime":2425.194,"body":"he would naturally do."},{"startTime":2425.584,"endTime":2426.904,"body":"That made sense to him."},{"startTime":2427.204,"endTime":2428.914,"body":"I was doing what I would naturally do."},{"startTime":2428.914,"endTime":2430.114,"body":"That made sense to me."},{"startTime":2430.414,"endTime":2433.204,"body":"And I had to say, wait a minute,"},{"startTime":2430.414,"endTime":2433.204,"body":"how am I contributing to this?"},{"startTime":2433.204,"endTime":2436.6240000000003,"body":"Like, oh, well, I'm giving him"},{"startTime":2433.204,"endTime":2436.6240000000003,"body":"what he wants, knowing what"},{"startTime":2436.6240000000003,"endTime":2437.944,"body":"the outcome's going to be."},{"startTime":2437.944,"endTime":2439.084,"body":"I can change that."},{"startTime":2439.384,"endTime":2441.754,"body":"And so little by little"},{"startTime":2439.384,"endTime":2441.754,"body":"we had to come to terms"},{"startTime":2441.754,"endTime":2442.084,"body":"with it."},{"startTime":2442.384,"endTime":2442.8940000000002,"body":"How about."},{"startTime":2443.074,"endTime":2446.274,"body":"When she had the honest"},{"startTime":2443.074,"endTime":2446.274,"body":"realization from that moment."},{"startTime":2446.584,"endTime":2448.1440000000002,"body":"What was uncomfortable after?"},{"startTime":2448.444,"endTime":2453.544,"body":"So the uncomfortable part after"},{"startTime":2448.444,"endTime":2453.544,"body":"was all the guys that I would"},{"startTime":2453.844,"endTime":2458.734,"body":"ream because they were not as"},{"startTime":2453.844,"endTime":2458.734,"body":"productive as they could have been."},{"startTime":2458.734,"endTime":2461.104,"body":"Like, come on guys, like, you know,"},{"startTime":2458.734,"endTime":2461.104,"body":"y'all could be cleaning, you could"},{"startTime":2461.104,"endTime":2463.024,"body":"be order, it wasn't their fault, man."},{"startTime":2463.264,"endTime":2464.344,"body":"It wasn't their fault."},{"startTime":2464.3740000000003,"endTime":2465.214,"body":"It was my fault."},{"startTime":2465.514,"endTime":2467.104,"body":"And I had to like face that."},{"startTime":2467.104,"endTime":2473.314,"body":"Like, here I was getting the pressure from"},{"startTime":2467.104,"endTime":2473.314,"body":"my project manager knowing that it's wrong"},{"startTime":2473.464,"endTime":2479.074,"body":"and it's like coming from a bad place and"},{"startTime":2473.464,"endTime":2479.074,"body":"then passing some of that onto the guys."},{"startTime":2479.404,"endTime":2483.364,"body":"Like that was, that's just not"},{"startTime":2479.404,"endTime":2483.364,"body":"cool, but I was doing it right?"},{"startTime":2483.364,"endTime":2485.134,"body":"Like, it was those kinds of things."},{"startTime":2485.434,"endTime":2487.479,"body":"The guys would be like,"},{"startTime":2485.434,"endTime":2487.479,"body":"man you've settled down."},{"startTime":2487.484,"endTime":2490.689,"body":"I'm like, yeah, I just kind of"},{"startTime":2487.484,"endTime":2490.689,"body":"stopped causing my own problems, man."},{"startTime":2490.889,"endTime":2492.809,"body":","},{"startTime":2490.889,"endTime":2492.809,"body":"You just uncovered another sin."},{"startTime":2493.259,"endTime":2494.869,"body":"Oh,  cause you nailed it."},{"startTime":2495.069,"endTime":2500.649,"body":"When you uncover a bottleneck and"},{"startTime":2495.069,"endTime":2500.649,"body":"it's people are uncomfortable or"},{"startTime":2500.649,"endTime":2504.429,"body":"worse, you've uncovered a constraint"},{"startTime":2500.649,"endTime":2504.429,"body":"you're gonna face resistance."},{"startTime":2504.729,"endTime":2505.959,"body":"Oh yes."},{"startTime":2506.069,"endTime":2509.309,"body":"And don't let that resistance stop you."},{"startTime":2509.609,"endTime":2510.329,"body":"Yes."},{"startTime":2510.629,"endTime":2515.969,"body":"So the sin is like, if you're mining"},{"startTime":2510.629,"endTime":2515.969,"body":"for gold and you gotta get to the seam,"},{"startTime":2515.969,"endTime":2520.349,"body":"but the seam is like a mile under the"},{"startTime":2515.969,"endTime":2520.349,"body":"ground and you stop 10 inches from"},{"startTime":2520.349,"endTime":2522.809,"body":"the seam and you don't know Right."},{"startTime":2523.109,"endTime":2531.119,"body":"Don't let non-believers gaslight you"},{"startTime":2523.109,"endTime":2531.119,"body":"into thinking you're the crazy one."},{"startTime":2531.5190000000002,"endTime":2534.219,"body":"If you have influence in your"},{"startTime":2531.5190000000002,"endTime":2534.219,"body":"own personal life, If you face"},{"startTime":2534.219,"endTime":2535.539,"body":"resistance, don't give up."},{"startTime":2535.839,"endTime":2536.259,"body":"Try again."},{"startTime":2536.259,"endTime":2537.989,"body":"You might have to try a different tactic."},{"startTime":2537.989,"endTime":2542.569,"body":"So that's kind of like the summary of"},{"startTime":2537.989,"endTime":2542.569,"body":"chapter 22 , there's some arguments"},{"startTime":2542.574,"endTime":2544.479,"body":"happening, some shouting matches."},{"startTime":2544.669,"endTime":2548.689,"body":"Because we need those"},{"startTime":2544.669,"endTime":2548.689,"body":"parts now, not tomorrow."},{"startTime":2548.799,"endTime":2553.659,"body":"the non bottleneck parts we might not need"},{"startTime":2548.799,"endTime":2553.659,"body":"for weeks or even months, maybe never."},{"startTime":2553.959,"endTime":2558.219,"body":"So by continuing to run the non"},{"startTime":2553.959,"endTime":2558.219,"body":"bottleneck parts, this guy was actually"},{"startTime":2558.224,"endTime":2562.069,"body":"interfering with our ability to get"},{"startTime":2558.224,"endTime":2562.069,"body":"an order out the door and make money."},{"startTime":2562.369,"endTime":2566.489,"body":"He's like, this guy is the reason"},{"startTime":2562.369,"endTime":2566.489,"body":"why we're losing money at this plant."},{"startTime":2566.489,"endTime":2570.899,"body":"If you're gonna start prioritizing your"},{"startTime":2566.489,"endTime":2570.899,"body":"constraints, be also prepared to design"},{"startTime":2570.899,"endTime":2576.509,"body":"in a system for conflict resolution that"},{"startTime":2570.899,"endTime":2576.509,"body":"like walk together . That's chapter 22."},{"startTime":2576.699,"endTime":2577.384,"body":"What do you think?"},{"startTime":2577.684,"endTime":2578.344,"body":"Oh man."},{"startTime":2578.494,"endTime":2582.304,"body":"So the idea here takes me back to"},{"startTime":2578.494,"endTime":2582.304,"body":"what we're talking about a little"},{"startTime":2582.304,"endTime":2585.274,"body":"while ago in learning to see, right?"},{"startTime":2585.274,"endTime":2591.924,"body":"Like the tactical patience required"},{"startTime":2585.274,"endTime":2591.924,"body":"for a change agent is enormous."},{"startTime":2592.224,"endTime":2592.464,"body":"Right?"},{"startTime":2592.464,"endTime":2594.8940000000002,"body":"And a method or system."},{"startTime":2595.194,"endTime":2600.609,"body":"To facilitate the change with the"},{"startTime":2595.194,"endTime":2600.609,"body":"naysayers and maintain because you"},{"startTime":2600.609,"endTime":2605.079,"body":"are the tip of the spear, so you"},{"startTime":2600.609,"endTime":2605.079,"body":"are going to hit all the friction"},{"startTime":2605.109,"endTime":2607.659,"body":"first now that you can see it."},{"startTime":2607.959,"endTime":2611.139,"body":"No, you gotta assume"},{"startTime":2607.959,"endTime":2611.139,"body":"nobody else can see it."},{"startTime":2611.439,"endTime":2615.969,"body":"And changing it, even though you"},{"startTime":2611.439,"endTime":2615.969,"body":"understand it's an improvement, is going"},{"startTime":2615.969,"endTime":2618.939,"body":"to change the way people function, period."},{"startTime":2619.239,"endTime":2620.439,"body":"Like period."},{"startTime":2620.739,"endTime":2623.289,"body":"All the business sense it makes is great."},{"startTime":2623.589,"endTime":2628.059,"body":"It doesn't matter because if I have"},{"startTime":2623.589,"endTime":2628.059,"body":"to change the way I behave, the way"},{"startTime":2628.059,"endTime":2631.029,"body":"I've been showing up, the way I've"},{"startTime":2628.059,"endTime":2631.029,"body":"been doing things, the way I, my"},{"startTime":2631.029,"endTime":2635.439,"body":"universe has changed all of a sudden,"},{"startTime":2631.029,"endTime":2635.439,"body":"and I don't under, I don't want that."},{"startTime":2635.7690000000002,"endTime":2637.629,"body":"It's gonna take extra energy."},{"startTime":2637.929,"endTime":2643.059,"body":"And so just because you can see,"},{"startTime":2637.929,"endTime":2643.059,"body":"you need to like pump the brakes big"},{"startTime":2643.059,"endTime":2646.309,"body":"time because people, they can't see."},{"startTime":2646.609,"endTime":2651.239,"body":"And so you're this crazy profit saying"},{"startTime":2646.609,"endTime":2651.239,"body":"that the world's flat or the world's not"},{"startTime":2651.244,"endTime":2653.309,"body":"flat or whatever, you know what I mean?"},{"startTime":2653.309,"endTime":2655.709,"body":"You got this idea that"},{"startTime":2653.309,"endTime":2655.709,"body":"nobody else understands."},{"startTime":2655.709,"endTime":2657.059,"body":"Where in the world are you coming from?"},{"startTime":2657.059,"endTime":2657.779,"body":"You're crazy."},{"startTime":2658.079,"endTime":2659.489,"body":"Why would they change?"},{"startTime":2659.589,"endTime":2663.709,"body":"And if you're not patient  and respect"},{"startTime":2659.589,"endTime":2663.709,"body":"the people  and meet them where"},{"startTime":2663.709,"endTime":2666.049,"body":"they're at, you are going to give up."},{"startTime":2666.079,"endTime":2668.839,"body":"You're going to quit or you may get fired."},{"startTime":2669.139,"endTime":2669.319,"body":"Right?"},{"startTime":2669.469,"endTime":2674.449,"body":"I think about the people that were like"},{"startTime":2669.469,"endTime":2674.449,"body":"lean champions within their organization"},{"startTime":2674.449,"endTime":2678.739,"body":"that are now consultants, , and some"},{"startTime":2674.449,"endTime":2678.739,"body":"of them, not all of them, some of"},{"startTime":2678.744,"endTime":2684.199,"body":"them got sick and tired of swimming"},{"startTime":2678.744,"endTime":2684.199,"body":"uphill with an organization that"},{"startTime":2684.199,"endTime":2687.409,"body":"wasn't open to that kind of change."},{"startTime":2687.709,"endTime":2690.289,"body":"And so they blamed the"},{"startTime":2687.709,"endTime":2690.289,"body":"organization saying, well,"},{"startTime":2690.289,"endTime":2691.399,"body":"they just didn't wanna change."},{"startTime":2691.699,"endTime":2696.409,"body":"You were the zealot, raising hell,"},{"startTime":2691.699,"endTime":2696.409,"body":"pushing, screaming, and yelling."},{"startTime":2696.829,"endTime":2699.709,"body":"So yeah, maybe they didn't"},{"startTime":2696.829,"endTime":2699.709,"body":"wanna change, but also  what was"},{"startTime":2699.709,"endTime":2701.629,"body":"your organizational patience?"},{"startTime":2701.929,"endTime":2704.359,"body":"How much tactical patience did you"},{"startTime":2704.629,"endTime":2705.0190000000002,"body":"apply?"},{"startTime":2705.169,"endTime":2709.259,"body":"By the way, there's some tactics about"},{"startTime":2705.169,"endTime":2709.259,"body":"to get dropped, I grabbed the book by"},{"startTime":2709.259,"endTime":2713.819,"body":"Jaco Willin, it's Leadership Strategy and"},{"startTime":2709.259,"endTime":2713.819,"body":"Tactics, and it really talks about that."},{"startTime":2714.239,"endTime":2716.2490000000003,"body":", you gotta know how to flank 'em, right?"},{"startTime":2716.399,"endTime":2718.679,"body":"Not everybody goes and"},{"startTime":2716.399,"endTime":2718.679,"body":"becomes a consultant."},{"startTime":2718.679,"endTime":2720.964,"body":"Some of us just go , roll"},{"startTime":2718.679,"endTime":2720.964,"body":"back into operations."},{"startTime":2721.164,"endTime":2726.6240000000003,"body":"Yes, if you're into this continuous"},{"startTime":2721.164,"endTime":2726.6240000000003,"body":"improvement or like, good on you for"},{"startTime":2726.6240000000003,"endTime":2732.484,"body":"doing that, because that is a super risky"},{"startTime":2726.6240000000003,"endTime":2732.484,"body":"psychologically unsafe position to have"},{"startTime":2732.484,"endTime":2737.324,"body":"a such different mindset about your work"},{"startTime":2732.484,"endTime":2737.324,"body":"than everybody else, and you are like"},{"startTime":2737.384,"endTime":2740.804,"body":"the few, the proud, the lean champions,"},{"startTime":2741.104,"endTime":2745.464,"body":"But it won't happen overnight"},{"startTime":2741.104,"endTime":2745.464,"body":"and you can't just assume people"},{"startTime":2745.469,"endTime":2746.8740000000003,"body":"see things the way you do."},{"startTime":2747.054,"endTime":2749.524,"body":"So  if you haven't, this is the tactic."},{"startTime":2749.524,"endTime":2753.1240000000003,"body":"You have to also design in a"},{"startTime":2749.524,"endTime":2753.1240000000003,"body":"system for conflict resolution."},{"startTime":2753.424,"endTime":2758.824,"body":"And you also have to design a system and"},{"startTime":2753.424,"endTime":2758.824,"body":"to do these silly simulations, right?"},{"startTime":2758.824,"endTime":2762.724,"body":"So people can learn how to see"},{"startTime":2758.824,"endTime":2762.724,"body":"waste and learn how to see bottle."},{"startTime":2762.994,"endTime":2763.174,"body":"Yeah."},{"startTime":2763.174,"endTime":2765.294,"body":"So  man, that's incredibly"},{"startTime":2763.174,"endTime":2765.294,"body":"powerful statement."},{"startTime":2765.594,"endTime":2768.984,"body":"So let's talk about the"},{"startTime":2765.594,"endTime":2768.984,"body":"tactics Alex and the gang do."},{"startTime":2768.989,"endTime":2770.454,"body":"So they use the coloring system."},{"startTime":2770.514,"endTime":2771.354,"body":"They use signaling."},{"startTime":2771.544,"endTime":2772.6240000000003,"body":"They do two markers."},{"startTime":2772.714,"endTime":2775.574,"body":"They say, okay, we got working process."},{"startTime":2775.8740000000003,"endTime":2781.184,"body":"We're gonna tag the bottleneck workflow"},{"startTime":2775.8740000000003,"endTime":2781.184,"body":"we're gonna give that a red tag."},{"startTime":2781.484,"endTime":2785.714,"body":"And if it goes through a non bottleneck,"},{"startTime":2781.484,"endTime":2785.714,"body":"so it doesn't go through ncx 10 and"},{"startTime":2785.714,"endTime":2786.884,"body":"it doesn't go through heat treat."},{"startTime":2787.084,"endTime":2788.224,"body":"It gets a green tag."},{"startTime":2788.424,"endTime":2794.082,"body":"So , if you're at your workstation"},{"startTime":2788.424,"endTime":2794.082,"body":"and two sets of inventories"},{"startTime":2794.082,"endTime":2796.062,"body":"roll in, you have a choice."},{"startTime":2796.362,"endTime":2798.402,"body":"But now we've taken that choice away."},{"startTime":2798.402,"endTime":2800.532,"body":"We've designed the system"},{"startTime":2798.402,"endTime":2800.532,"body":"to remove the choice."},{"startTime":2800.712,"endTime":2804.4320000000002,"body":"We've also designed the system"},{"startTime":2800.712,"endTime":2804.4320000000002,"body":"to remove our bottleneck."},{"startTime":2804.4320000000002,"endTime":2806.4120000000003,"body":"The expediting process."},{"startTime":2806.6820000000002,"endTime":2808.362,"body":"Say no more expediting."},{"startTime":2808.842,"endTime":2809.992,"body":"There's, one choice."},{"startTime":2810.082,"endTime":2814.492,"body":"If it's red, you do it first because"},{"startTime":2810.082,"endTime":2814.492,"body":"whatever your part of the production"},{"startTime":2814.972,"endTime":2820.192,"body":"is, that's the critical, cuz that"},{"startTime":2814.972,"endTime":2820.192,"body":"has to go through the ncx 10 or"},{"startTime":2820.192,"endTime":2824.122,"body":"it has to go through heat treat or"},{"startTime":2820.192,"endTime":2824.122,"body":"both rule one, rule two,  green."},{"startTime":2824.1820000000002,"endTime":2826.192,"body":"If it shows up, you don't have anything."},{"startTime":2826.492,"endTime":2827.602,"body":"There is no reds."},{"startTime":2827.6620000000003,"endTime":2829.192,"body":"Then work the greens."},{"startTime":2829.342,"endTime":2833.332,"body":"So they're like, we're removing the first"},{"startTime":2829.342,"endTime":2833.332,"body":"bottleneck that we've discovered that we"},{"startTime":2833.332,"endTime":2835.312,"body":"created in this decision making system."},{"startTime":2835.612,"endTime":2837.532,"body":"We've limited decision making system."},{"startTime":2837.532,"endTime":2838.9120000000003,"body":"We're gonna use signals."},{"startTime":2839.1820000000002,"endTime":2843.602,"body":"We're gonna say red do first,"},{"startTime":2839.1820000000002,"endTime":2843.602,"body":"green only if there's no reds,"},{"startTime":2843.752,"endTime":2844.052,"body":"yep."},{"startTime":2844.502,"endTime":2848.692,"body":"You know,  this is gonna be maybe a"},{"startTime":2844.502,"endTime":2848.692,"body":"stretch and I'm thinking about it because"},{"startTime":2848.692,"endTime":2852.082,"body":"it reminds me of the first job you, I"},{"startTime":2848.692,"endTime":2852.082,"body":"walked together when I was onboarding."},{"startTime":2852.382,"endTime":2852.802,"body":"Ooh."},{"startTime":2853.102,"endTime":2856.922,"body":"The smell of pan oil is a signal to me."},{"startTime":2857.222,"endTime":2860.722,"body":"You know, when  they'd spray the"},{"startTime":2857.222,"endTime":2860.722,"body":"panel on the sh or the pan when the"},{"startTime":2860.9320000000002,"endTime":2862.492,"body":"pouring, it's a very distinct smell."},{"startTime":2862.492,"endTime":2862.822,"body":"Yeah."},{"startTime":2862.922,"endTime":2863.4120000000003,"body":"Yeah."},{"startTime":2863.712,"endTime":2864.612,"body":"I love that smell."},{"startTime":2864.852,"endTime":2868.962,"body":"I know that's weird, but to me it's"},{"startTime":2864.852,"endTime":2868.962,"body":"like, oh yeah, we got a brand new baby."},{"startTime":2869.117,"endTime":2871.067,"body":"For me, it was like, it was right."},{"startTime":2871.067,"endTime":2871.817,"body":"We got right."},{"startTime":2871.817,"endTime":2873.077,"body":"Hey, check can get ready."},{"startTime":2873.377,"endTime":2875.957,"body":"Who's gonna come in at two in"},{"startTime":2873.377,"endTime":2875.957,"body":"the morning for the damn poor?"},{"startTime":2875.987,"endTime":2877.457,"body":"Like, that was what it signal."},{"startTime":2877.777,"endTime":2878.517,"body":"Ah, mm-hmm."},{"startTime":2878.817,"endTime":2879.777,"body":". That's a good one."},{"startTime":2879.782,"endTime":2881.517,"body":"I didn't even think about that smell."},{"startTime":2881.7870000000003,"endTime":2881.997,"body":"Mm-hmm."},{"startTime":2882.367,"endTime":2884.882,"body":". my favorite signals are for issues."},{"startTime":2885.1820000000002,"endTime":2887.497,"body":"So if there's some kind"},{"startTime":2885.1820000000002,"endTime":2887.497,"body":"of problem, you flag it."},{"startTime":2887.797,"endTime":2888.877,"body":"Flag can be many things."},{"startTime":2888.927,"endTime":2891.597,"body":"That signaling process resolves so many."},{"startTime":2891.897,"endTime":2892.167,"body":"Yeah.."},{"startTime":2892.237,"endTime":2897.467,"body":"So the signaling tactic . The red"},{"startTime":2892.237,"endTime":2897.467,"body":"and , the green tags or  the smell,"},{"startTime":2897.5370000000003,"endTime":2900.677,"body":"I guess . . I like it is important."},{"startTime":2900.797,"endTime":2904.497,"body":"And if you have those tactics,"},{"startTime":2900.797,"endTime":2904.497,"body":"make sure that they're"},{"startTime":2904.617,"endTime":2906.207,"body":"implemented and implemented well."},{"startTime":2906.507,"endTime":2909.8070000000002,"body":"So chapter 22 talks about quality control."},{"startTime":2909.837,"endTime":2910.857,"body":"Oh, damn."},{"startTime":2911.147,"endTime":2913.067,"body":"Is quality control a constraint?"},{"startTime":2913.367,"endTime":2914.267,"body":"But here's the thing."},{"startTime":2914.317,"endTime":2919.612,"body":"What they did was, okay, so we"},{"startTime":2914.317,"endTime":2919.612,"body":"have this constraint  our decision"},{"startTime":2919.612,"endTime":2922.252,"body":"making, our expediting system"},{"startTime":2919.612,"endTime":2922.252,"body":"is causing all kind of problems."},{"startTime":2922.402,"endTime":2922.732,"body":"Boom."},{"startTime":2922.852,"endTime":2923.332,"body":"Fix that."},{"startTime":2923.632,"endTime":2923.872,"body":"All right."},{"startTime":2923.872,"endTime":2924.482,"body":"What's next?"},{"startTime":2924.6820000000002,"endTime":2927.562,"body":"Heat treat is not"},{"startTime":2924.6820000000002,"endTime":2927.562,"body":"running at full capacity."},{"startTime":2927.862,"endTime":2932.732,"body":"And even though we're now filling it full,"},{"startTime":2927.862,"endTime":2932.732,"body":"the capacity's not meaning the demand."},{"startTime":2932.732,"endTime":2933.572,"body":"It's still a bottleneck."},{"startTime":2934.052,"endTime":2938.122,"body":"And we don't have the  capability"},{"startTime":2934.052,"endTime":2938.122,"body":"from corporate to go build"},{"startTime":2938.122,"endTime":2939.4120000000003,"body":"another eat treat machine."},{"startTime":2939.9320000000002,"endTime":2946.607,"body":"However, we do have the capability to,"},{"startTime":2939.9320000000002,"endTime":2946.607,"body":"subcontract out the heat treat process."},{"startTime":2947.007,"endTime":2954.187,"body":"When these set of red tag parts sits in"},{"startTime":2947.007,"endTime":2954.187,"body":"front of the heat treat machine, every"},{"startTime":2954.187,"endTime":2958.147,"body":"day at one o'clock we're gonna have a"},{"startTime":2954.187,"endTime":2958.147,"body":"truck pick, pick whatever inventory's in"},{"startTime":2958.147,"endTime":2960.3070000000002,"body":"front of it and ship it to this vendor."},{"startTime":2960.427,"endTime":2963.157,"body":"And that way the next day,"},{"startTime":2960.427,"endTime":2963.157,"body":"all of the parts are through"},{"startTime":2963.157,"endTime":2964.777,"body":"heat treat, no matter what."},{"startTime":2964.827,"endTime":2966.677,"body":"They went through  the third party."},{"startTime":2966.857,"endTime":2969.717,"body":"And yes, it's a premium to go to"},{"startTime":2966.857,"endTime":2969.717,"body":"third party, you're actually saving"},{"startTime":2969.717,"endTime":2972.867,"body":"money in the long run if you get"},{"startTime":2969.717,"endTime":2972.867,"body":"everything through the bottleneck."},{"startTime":2973.017,"endTime":2974.847,"body":"So , they come to that realization."},{"startTime":2974.847,"endTime":2978.5370000000003,"body":"So they're like, okay, damn,"},{"startTime":2974.847,"endTime":2978.5370000000003,"body":"we're kind of like on a roll here."},{"startTime":2978.692,"endTime":2985.392,"body":"And this is when you have to engage with"},{"startTime":2978.692,"endTime":2985.392,"body":"your field leadership or actually trades."},{"startTime":2985.822,"endTime":2990.797,"body":"The people who actually do the machining"},{"startTime":2985.822,"endTime":2990.797,"body":"that aren't robots have to know how to"},{"startTime":2990.797,"endTime":2997.127,"body":"use all kinds of micro millimeter make"},{"startTime":2990.797,"endTime":2997.127,"body":"adjustments they're not as productive as"},{"startTime":2997.127,"endTime":3000.157,"body":"the robot, but the robot is a bottleneck."},{"startTime":3000.357,"endTime":3001.917,"body":"We have idle resources."},{"startTime":3002.217,"endTime":3005.727,"body":"We have some of our machinists just"},{"startTime":3002.217,"endTime":3005.727,"body":"sitting around doing nothing who could"},{"startTime":3005.727,"endTime":3008.157,"body":"be operating these manual machines."},{"startTime":3008.427,"endTime":3008.817,"body":"Mm-hmm."},{"startTime":3009.117,"endTime":3010.017,"body":". Oh damn."},{"startTime":3010.022,"endTime":3013.767,"body":"Now all of a sudden they found"},{"startTime":3010.022,"endTime":3013.767,"body":"the Herbie and they found the"},{"startTime":3014.007,"endTime":3019.767,"body":"capability to lighten the load off"},{"startTime":3014.007,"endTime":3019.767,"body":"of Herbie with an old school method."},{"startTime":3020.187,"endTime":3021.687,"body":"And I think that's incredibly important."},{"startTime":3022.047,"endTime":3024.927,"body":"I wonder how much that's"},{"startTime":3022.047,"endTime":3024.927,"body":"designed into this book."},{"startTime":3024.9320000000002,"endTime":3028.077,"body":"But, as you go out, you find the"},{"startTime":3024.9320000000002,"endTime":3028.077,"body":"bottleneck and you're like, well, how"},{"startTime":3028.077,"endTime":3029.577,"body":"are we gonna make this machine better?"},{"startTime":3030.027,"endTime":3034.747,"body":"And then the actual solution, or"},{"startTime":3030.027,"endTime":3034.747,"body":"at least  a partial solution to the"},{"startTime":3034.752,"endTime":3041.547,"body":"problem was let's use a completely"},{"startTime":3034.752,"endTime":3041.547,"body":"manual method that was like, we've"},{"startTime":3041.547,"endTime":3044.067,"body":"been doing this since like LeBron age."},{"startTime":3044.367,"endTime":3044.877,"body":"Right."},{"startTime":3045.177,"endTime":3050.067,"body":"So you take a completely traditional"},{"startTime":3045.177,"endTime":3050.067,"body":"approach , to a completely like"},{"startTime":3050.477,"endTime":3053.177,"body":"old school method is the solution."},{"startTime":3053.487,"endTime":3054.327,"body":"That's a good story."},{"startTime":3054.747,"endTime":3055.077,"body":"Yes."},{"startTime":3055.2870000000003,"endTime":3056.367,"body":"Have you done that?"},{"startTime":3056.667,"endTime":3057.267,"body":"Sometimes."},{"startTime":3057.267,"endTime":3059.967,"body":"Oftentimes the solution is"},{"startTime":3057.267,"endTime":3059.967,"body":"right there in front of you."},{"startTime":3060.327,"endTime":3061.227,"body":"Super simple."},{"startTime":3061.587,"endTime":3069.917,"body":"Or the person, the guy who you think is"},{"startTime":3061.587,"endTime":3069.917,"body":"like crusty and stuck in their way and"},{"startTime":3070.407,"endTime":3073.587,"body":"super old school doesn't like technology."},{"startTime":3073.887,"endTime":3075.327,"body":"They got the solution."},{"startTime":3075.627,"endTime":3076.587,"body":"They got it."},{"startTime":3076.887,"endTime":3077.157,"body":"Yes."},{"startTime":3077.457,"endTime":3080.567,"body":"This is gonna seem silly, but"},{"startTime":3077.457,"endTime":3080.567,"body":", remember when lasers all of a sudden"},{"startTime":3080.567,"endTime":3083.6820000000002,"body":"you had these little remote lasers"},{"startTime":3080.567,"endTime":3083.6820000000002,"body":"they could transfer a license."},{"startTime":3083.732,"endTime":3084.422,"body":"I love 'em."},{"startTime":3084.532,"endTime":3085.1820000000002,"body":"I love 'em."},{"startTime":3085.187,"endTime":3087.762,"body":"Yeah, right when it first came"},{"startTime":3085.187,"endTime":3087.762,"body":"out, it's like, man, right."},{"startTime":3087.762,"endTime":3090.132,"body":"We can lay out, it'll make lay way faster."},{"startTime":3090.4320000000002,"endTime":3094.022,"body":"And  there was a whole bunch of"},{"startTime":3090.4320000000002,"endTime":3094.022,"body":"sheet rocking stuff in the way so"},{"startTime":3094.022,"endTime":3097.532,"body":"that we couldn't really get our"},{"startTime":3094.022,"endTime":3097.532,"body":"points so that we could have a"},{"startTime":3097.532,"endTime":3100.742,"body":"laser transferred up on overhead."},{"startTime":3100.752,"endTime":3100.9320000000002,"body":"Right."},{"startTime":3100.9320000000002,"endTime":3104.237,"body":"Cuz we had to do a bunch of stuff,"},{"startTime":3100.9320000000002,"endTime":3104.237,"body":"some intricate stuff overhead  and"},{"startTime":3104.237,"endTime":3105.467,"body":"that laser was gonna help us."},{"startTime":3105.767,"endTime":3108.677,"body":"And man, I'm like, all right, let's , go"},{"startTime":3105.767,"endTime":3108.677,"body":"get the pipe fitters so we can move all"},{"startTime":3108.6820000000002,"endTime":3110.417,"body":"this stuff and let's get some more people."},{"startTime":3110.717,"endTime":3113.297,"body":"And old boys looks at me,"},{"startTime":3110.717,"endTime":3113.297,"body":"he's like, dude, like really?"},{"startTime":3113.297,"endTime":3116.567,"body":"You're gonna move all of this stuff so"},{"startTime":3113.297,"endTime":3116.567,"body":"you can get your little laser out there"},{"startTime":3116.627,"endTime":3118.817,"body":"that we can barely see because the sun's."},{"startTime":3119.117,"endTime":3121.997,"body":"I'm like, well, yeah, but"},{"startTime":3119.117,"endTime":3121.997,"body":"this is what we need to do."},{"startTime":3122.117,"endTime":3124.3070000000002,"body":"And he's like, yeah, but"},{"startTime":3122.117,"endTime":3124.3070000000002,"body":"you don't need a laser man."},{"startTime":3124.3070000000002,"endTime":3125.987,"body":"He says, you got your plum bob."},{"startTime":3126.107,"endTime":3128.087,"body":"I'm like, man, I don't wanna"},{"startTime":3126.107,"endTime":3128.087,"body":"use a plum Bob going up."},{"startTime":3128.087,"endTime":3129.157,"body":"And he said, no, no, no, no, no."},{"startTime":3129.157,"endTime":3129.977,"body":"He says, do you have your plus?"},{"startTime":3129.977,"endTime":3130.847,"body":"Yeah, I got my plum bob."},{"startTime":3131.147,"endTime":3133.337,"body":"He said, okay, let's mark a"},{"startTime":3131.147,"endTime":3133.337,"body":"point here and mark a point here."},{"startTime":3133.817,"endTime":3134.237,"body":"Okay."},{"startTime":3134.367,"endTime":3135.177,"body":"I'm following you."},{"startTime":3135.657,"endTime":3138.627,"body":"So we just marked two points,"},{"startTime":3135.657,"endTime":3138.627,"body":"transferred him from the ground up"},{"startTime":3139.097,"endTime":3142.5570000000002,"body":"overhead, and we use the string on Mym."},{"startTime":3142.857,"endTime":3143.457,"body":". Woohoo."},{"startTime":3143.487,"endTime":3143.7870000000003,"body":"Right?"},{"startTime":3143.7870000000003,"endTime":3146.0370000000003,"body":"Like it's a string dummy."},{"startTime":3146.127,"endTime":3147.027,"body":"Never."},{"startTime":3147.447,"endTime":3149.517,"body":"I'm thinking I'm bringing all kind."},{"startTime":3149.517,"endTime":3151.347,"body":"We need higher powered lasers."},{"startTime":3151.352,"endTime":3153.837,"body":"We need the green laser that"},{"startTime":3151.352,"endTime":3153.837,"body":"you can see in the daylight."},{"startTime":3153.837,"endTime":3156.867,"body":"We gotta move all this, but like,"},{"startTime":3153.837,"endTime":3156.867,"body":"no dummy, just use a string, bro."},{"startTime":3156.867,"endTime":3159.507,"body":"Like, okay, I'm gonna shut my mouth now."},{"startTime":3159.5370000000003,"endTime":3160.017,"body":"You got"},{"startTime":3160.017,"endTime":3160.197,"body":"it."},{"startTime":3160.497,"endTime":3161.937,"body":". They used the plum bob."},{"startTime":3162.087,"endTime":3167.3070000000002,"body":"There's actually artifacts of that"},{"startTime":3162.087,"endTime":3167.3070000000002,"body":"technology being used in pyramids."},{"startTime":3167.637,"endTime":3169.857,"body":"That's a tried and true method."},{"startTime":3170.337,"endTime":3173.002,"body":"Like it's been used for"},{"startTime":3170.337,"endTime":3173.002,"body":"thousands and thousands of years."},{"startTime":3173.002,"endTime":3173.752,"body":"That's awesome."},{"startTime":3174.202,"endTime":3176.502,"body":"Yeah, man,  and it works and it function."},{"startTime":3176.622,"endTime":3177.642,"body":"But here's the thing."},{"startTime":3177.762,"endTime":3181.422,"body":"The only way to learn how to use a plum,"},{"startTime":3177.762,"endTime":3181.422,"body":"bob, gotta learn how to use a plum."},{"startTime":3181.722,"endTime":3182.262,"body":"Those are awesome."},{"startTime":3182.452,"endTime":3186.472,"body":"But the last paragraph of"},{"startTime":3182.452,"endTime":3186.472,"body":"chapter 22, it's, I think it's my"},{"startTime":3186.477,"endTime":3187.9120000000003,"body":"favorite paragraph in the book."},{"startTime":3188.092,"endTime":3190.9610000000002,"body":"I'm not gonna read the whole thing,"},{"startTime":3188.092,"endTime":3190.9610000000002,"body":"but I'll read the last  they bring in"},{"startTime":3191.006,"endTime":3195.794,"body":"these ancient milling machines in the"},{"startTime":3191.006,"endTime":3195.794,"body":"maintenance man connects the power cable"},{"startTime":3195.799,"endTime":3198.494,"body":"to an outlet on nearby steel column."},{"startTime":3198.794,"endTime":3202.664,"body":"Bob reaches for the power switch"},{"startTime":3198.794,"endTime":3202.664,"body":"and hits the on button for a second."},{"startTime":3202.964,"endTime":3203.984,"body":"Nothing happens."},{"startTime":3204.284,"endTime":3208.184,"body":"Then we hear a slow gathering word"},{"startTime":3204.284,"endTime":3208.184,"body":"from somewhere in the guts of the"},{"startTime":3208.184,"endTime":3211.904,"body":"old machine, poofs of desk blow"},{"startTime":3208.184,"endTime":3211.904,"body":"out of the antique fan hosing."},{"startTime":3212.234,"endTime":3215.294,"body":"Bob turns to me with a"},{"startTime":3212.234,"endTime":3215.294,"body":"dumb grin in his big face."},{"startTime":3215.594,"endTime":3217.034,"body":"Guess we're in business."},{"startTime":3217.334,"endTime":3220.004,"body":"like, yeah, this was Bob's idea."},{"startTime":3220.244,"endTime":3221.384,"body":"So think about that."},{"startTime":3221.754,"endTime":3227.779,"body":"You've just invested like some serious"},{"startTime":3221.754,"endTime":3227.779,"body":"social capital and trust into these"},{"startTime":3227.779,"endTime":3231.7690000000002,"body":"craft workers people are gonna be"},{"startTime":3227.779,"endTime":3231.7690000000002,"body":"like, okay, we're gonna get excited."},{"startTime":3231.7690000000002,"endTime":3233.539,"body":"This is a reinforcing effect."},{"startTime":3233.739,"endTime":3240.309,"body":"This is our most profitable line and"},{"startTime":3233.739,"endTime":3240.309,"body":"we're gonna trust you to do this manually."},{"startTime":3240.609,"endTime":3243.129,"body":", we took these machines away from"},{"startTime":3240.609,"endTime":3243.129,"body":"you and gave you this robot."},{"startTime":3243.129,"endTime":3245.649,"body":"Now we're gonna bring these machines"},{"startTime":3243.129,"endTime":3245.649,"body":"back and we're gonna trust you to"},{"startTime":3245.649,"endTime":3250.559,"body":"do this as effectively to make sure"},{"startTime":3245.649,"endTime":3250.559,"body":"that  we become super productive."},{"startTime":3250.609,"endTime":3253.184,"body":"It's an important part of this chapter."},{"startTime":3253.204,"endTime":3257.524,"body":"So  in this chapter, Ralph"},{"startTime":3253.204,"endTime":3257.524,"body":"Nakamura is the plant data manager."},{"startTime":3257.924,"endTime":3260.319,"body":"He's the numbers cruncher"},{"startTime":3257.924,"endTime":3260.319,"body":"in terms of production."},{"startTime":3260.4990000000003,"endTime":3262.479,"body":"He knows exactly when"},{"startTime":3260.4990000000003,"endTime":3262.479,"body":"things turn on and off."},{"startTime":3262.479,"endTime":3265.539,"body":"All this manufacturing facility, we"},{"startTime":3262.479,"endTime":3265.539,"body":"build them all the time, all kinds of"},{"startTime":3265.539,"endTime":3267.879,"body":"controls on them and sensors and stuff."},{"startTime":3267.889,"endTime":3270.459,"body":"So Ralph comes in everybody's high fiving."},{"startTime":3270.579,"endTime":3272.4990000000003,"body":"They're like, oh, we're"},{"startTime":3270.579,"endTime":3272.4990000000003,"body":"gonna save our jobs."},{"startTime":3272.889,"endTime":3276.309,"body":"Ralph's like,  we're still not doing good."},{"startTime":3276.609,"endTime":3277.924,"body":", he ruined the whole party."},{"startTime":3277.924,"endTime":3282.064,"body":"I'm gonna summarize here a whole"},{"startTime":3277.924,"endTime":3282.064,"body":"bunch, but he's like, Hey, you know"},{"startTime":3282.334,"endTime":3285.574,"body":"what's happening is that, yeah,"},{"startTime":3282.334,"endTime":3285.574,"body":"you've eliminated some bottlenecks,"},{"startTime":3285.814,"endTime":3289.944,"body":"but we haven't completely resolved"},{"startTime":3285.814,"endTime":3289.944,"body":"it and now it's worse because"},{"startTime":3290.304,"endTime":3292.134,"body":"you're bottlenecks keeps switching."},{"startTime":3292.404,"endTime":3295.914,"body":"So they go in CX 10 and it's like"},{"startTime":3292.404,"endTime":3295.914,"body":"heat treat and it goes over here."},{"startTime":3295.974,"endTime":3300.344,"body":"That just keeps moving around cuz"},{"startTime":3295.974,"endTime":3300.344,"body":"they haven't completely optimized"},{"startTime":3300.584,"endTime":3304.424,"body":"the system and figured out what"},{"startTime":3300.584,"endTime":3304.424,"body":"is the  optimal resource capacity."},{"startTime":3304.804,"endTime":3306.484,"body":", where are the true constraints?."},{"startTime":3306.484,"endTime":3307.924,"body":"He said, Hey this is great."},{"startTime":3307.924,"endTime":3310.744,"body":"We got these machines rolling,"},{"startTime":3307.924,"endTime":3310.744,"body":"but here's the problem."},{"startTime":3311.044,"endTime":3313.614,"body":"This NCX 10 machine still needs to run."},{"startTime":3313.914,"endTime":3319.944,"body":"And  if we're running these machines with"},{"startTime":3313.914,"endTime":3319.944,"body":"machinists, the machinists used to set"},{"startTime":3319.944,"endTime":3322.134,"body":"up the robot, they used to do the setup."},{"startTime":3322.314,"endTime":3326.604,"body":"So now it makes the robot even less"},{"startTime":3322.314,"endTime":3326.604,"body":"productive because the guys are over"},{"startTime":3326.604,"endTime":3329.814,"body":"there running these these milling"},{"startTime":3326.604,"endTime":3329.814,"body":"machines by hand, and they're not"},{"startTime":3329.814,"endTime":3333.234,"body":"being super productive on the CX 10."},{"startTime":3333.534,"endTime":3336.864,"body":"And he's like, well, that's"},{"startTime":3333.534,"endTime":3336.864,"body":"only part of the time though."},{"startTime":3336.864,"endTime":3341.334,"body":"You only have to be over there"},{"startTime":3336.864,"endTime":3341.334,"body":"setting up the ncx 10 when you have"},{"startTime":3341.339,"endTime":3342.979,"body":"to do  a changeover or a setup."},{"startTime":3343.139,"endTime":3346.619,"body":"And Bob goes, what happens"},{"startTime":3343.139,"endTime":3346.619,"body":"if stealing people turns non"},{"startTime":3346.7690000000002,"endTime":3348.809,"body":"bottlenecks into bottlenecks?"},{"startTime":3348.809,"endTime":3352.219,"body":"So he's like, Hey, if we pull people"},{"startTime":3348.809,"endTime":3352.219,"body":"off one and send 'em to the other"},{"startTime":3352.219,"endTime":3356.859,"body":"one, and even though they're on a non"},{"startTime":3352.219,"endTime":3356.859,"body":"bottleneck, , does it just switch?"},{"startTime":3357.229,"endTime":3359.149,"body":"Do we just change the bottleneck?"},{"startTime":3359.449,"endTime":3363.859,"body":"So you have to think about this because"},{"startTime":3359.449,"endTime":3363.859,"body":"once you start to do optimization,"},{"startTime":3363.959,"endTime":3365.639,"body":"you can't even let off the gas."},{"startTime":3365.699,"endTime":3367.289,"body":"You almost have to double down."},{"startTime":3367.589,"endTime":3370.179,"body":"That's whyt planning comes into play."},{"startTime":3370.419,"endTime":3373.719,"body":"You can't do tack planning"},{"startTime":3370.419,"endTime":3373.719,"body":"on a non-optimized system."},{"startTime":3374.049,"endTime":3378.909,"body":"But once you have some just minor"},{"startTime":3374.049,"endTime":3378.909,"body":"levels of optimization and you apply"},{"startTime":3378.914,"endTime":3382.089,"body":"tack, now you start to see all your"},{"startTime":3378.914,"endTime":3382.089,"body":"bottlenecks start to show up,  then"},{"startTime":3382.094,"endTime":3385.689,"body":"you start to make adjustments and"},{"startTime":3382.094,"endTime":3385.689,"body":"you add buffers and do that stuff."},{"startTime":3385.689,"endTime":3389.779,"body":"This is exactly what's happening"},{"startTime":3385.689,"endTime":3389.779,"body":"in this chapter is don't let up."},{"startTime":3389.779,"endTime":3394.459,"body":"Don't let off, and don't give"},{"startTime":3389.779,"endTime":3394.459,"body":"up . So they start to talk about."},{"startTime":3394.759,"endTime":3396.829,"body":"This magical word called flow"},{"startTime":3397.129,"endTime":3398.2690000000002,"body":"Just think about flow."},{"startTime":3398.329,"endTime":3399.4990000000003,"body":"It's like water."},{"startTime":3399.899,"endTime":3404.759,"body":"And you think about a stream, and if you"},{"startTime":3399.899,"endTime":3404.759,"body":"think about a stream having a boulder in"},{"startTime":3404.764,"endTime":3409.979,"body":"it and in front of the boulder, there's"},{"startTime":3404.764,"endTime":3409.979,"body":"another boulder , but it's smaller."},{"startTime":3410.279,"endTime":3414.029,"body":"If you spend a whole bunch of your"},{"startTime":3410.279,"endTime":3414.029,"body":"energy removing one of the boulders,"},{"startTime":3414.329,"endTime":3416.579,"body":"do you not still have a roadblock?"},{"startTime":3416.909,"endTime":3417.2690000000002,"body":"Right."},{"startTime":3417.569,"endTime":3420.149,"body":"You still do, so you can't let off."},{"startTime":3420.449,"endTime":3426.2490000000003,"body":"But perhaps the process of  removing one"},{"startTime":3420.449,"endTime":3426.2490000000003,"body":"of the boulder slow down the flow enough."},{"startTime":3426.549,"endTime":3427.599,"body":"I forgot who told this to me."},{"startTime":3427.599,"endTime":3428.589,"body":"It was so genius."},{"startTime":3428.589,"endTime":3433.129,"body":"I'm like, maybe the flow was wrong"},{"startTime":3428.589,"endTime":3433.129,"body":"to begin with , like if you would've"},{"startTime":3433.409,"endTime":3436.639,"body":"just slowed the flow down just"},{"startTime":3433.409,"endTime":3436.639,"body":"slightly, we could've just removed"},{"startTime":3436.6440000000002,"endTime":3440.659,"body":"one boulder but instead we went"},{"startTime":3436.6440000000002,"endTime":3440.659,"body":"after this big, huge, nasty boulder."},{"startTime":3440.959,"endTime":3444.199,"body":", you have to start understanding that"},{"startTime":3440.959,"endTime":3444.199,"body":"when we're dealing with flow and"},{"startTime":3444.199,"endTime":3446.959,"body":"you're dealing with bottlenecks,"},{"startTime":3444.199,"endTime":3446.959,"body":"bottlenecks might move around and stuff."},{"startTime":3447.259,"endTime":3450.169,"body":"We have to think about that"},{"startTime":3447.259,"endTime":3450.169,"body":"optimization piece and we have to"},{"startTime":3450.169,"endTime":3452.149,"body":"think about starting to prioritize."},{"startTime":3452.299,"endTime":3455.029,"body":"But the only measurement we should worry."},{"startTime":3455.329,"endTime":3460.234,"body":"instead of these the tactics that"},{"startTime":3455.329,"endTime":3460.234,"body":"we said, Hey, only work on the red."},{"startTime":3460.434,"endTime":3463.194,"body":"That tactic was right when we started it."},{"startTime":3463.464,"endTime":3466.494,"body":"Now that tactic created new bottlenecks."},{"startTime":3466.674,"endTime":3468.224,"body":"Because of this decision we make."},{"startTime":3468.224,"endTime":3470.074,"body":"So  they start to  look at heat treat."},{"startTime":3470.3740000000003,"endTime":3473.734,"body":"They look at the stacks of"},{"startTime":3470.3740000000003,"endTime":3473.734,"body":"inventory . It's like, oh my"},{"startTime":3473.734,"endTime":3476.244,"body":"God we're overlapping batches."},{"startTime":3476.604,"endTime":3481.139,"body":"So  our priority system was"},{"startTime":3476.604,"endTime":3481.139,"body":"good , but now it's flawed because"},{"startTime":3481.139,"endTime":3482.9990000000003,"body":"we've changed the flow of the work."},{"startTime":3483.299,"endTime":3483.389,"body":". Yeah."},{"startTime":3483.449,"endTime":3486.099,"body":"We've started to pick up the"},{"startTime":3483.449,"endTime":3486.099,"body":"speed  of the work, but we"},{"startTime":3486.099,"endTime":3487.7490000000003,"body":"haven't really fixed the solution."},{"startTime":3487.869,"endTime":3490.389,"body":"So now we have non bottlenecks"},{"startTime":3487.869,"endTime":3490.389,"body":"becoming bottlenecks."},{"startTime":3490.3940000000002,"endTime":3491.589,"body":"They're moving around on us."},{"startTime":3491.979,"endTime":3492.159,"body":"Yep."},{"startTime":3492.459,"endTime":3494.719,"body":"So  the rule that Dr."},{"startTime":3494.719,"endTime":3500.219,"body":"Gold teaches us is that, hey, when"},{"startTime":3494.719,"endTime":3500.219,"body":"you remove a bottleneck or you remove"},{"startTime":3500.219,"endTime":3504.299,"body":"a constraint, another one's going to"},{"startTime":3500.219,"endTime":3504.299,"body":"appear and you have to be ready for that."},{"startTime":3504.599,"endTime":3505.829,"body":"It's okay, right?"},{"startTime":3505.829,"endTime":3508.4990000000003,"body":"Like it's a natural occurrence."},{"startTime":3508.799,"endTime":3510.869,"body":"It's not because people suck."},{"startTime":3511.169,"endTime":3513.509,"body":"It's not because you pick the wrong one."},{"startTime":3513.569,"endTime":3515.5190000000002,"body":"It's not because you're doing it wrong."},{"startTime":3515.819,"endTime":3521.459,"body":"It's because when you remove a bottleneck,"},{"startTime":3515.819,"endTime":3521.459,"body":"another one will appear always, every"},{"startTime":3521.464,"endTime":3521.909,"body":"single time"},{"startTime":3522.069,"endTime":3526.322,"body":"This is deep and this is important"},{"startTime":3522.069,"endTime":3526.322,"body":"to kind of think because you're"},{"startTime":3526.327,"endTime":3529.292,"body":"gonna do optimization, you're"},{"startTime":3526.327,"endTime":3529.292,"body":"gonna have some early wins."},{"startTime":3529.622,"endTime":3534.472,"body":"But oftentimes  the the"},{"startTime":3529.622,"endTime":3534.472,"body":"changes create more capacity"},{"startTime":3534.622,"endTime":3539.647,"body":". So now we say we've unloaded Herbie, but"},{"startTime":3534.622,"endTime":3539.647,"body":"now we've overloaded one of the faster"},{"startTime":3539.677,"endTime":3542.527,"body":"kids and now that kid's getting tired."},{"startTime":3542.827,"endTime":3543.127,"body":"Yep."},{"startTime":3543.427,"endTime":3548.327,"body":"We have a new Herbie  well, the problem"},{"startTime":3543.427,"endTime":3548.327,"body":"was that it wasn't even Herbie's fault, it"},{"startTime":3548.327,"endTime":3553.397,"body":"was the fact that we didn't plan out what"},{"startTime":3548.327,"endTime":3553.397,"body":"exactly how we're gonna load the kids."},{"startTime":3553.817,"endTime":3554.147,"body":"Right."},{"startTime":3554.447,"endTime":3555.317,"body":", that was the problem."},{"startTime":3555.517,"endTime":3556.867,"body":", I guess that's the parent's fault."},{"startTime":3557.167,"endTime":3558.697,"body":", I don't know, go down that far."},{"startTime":3558.747,"endTime":3562.867,"body":"But that's the idea that if you have"},{"startTime":3558.747,"endTime":3562.867,"body":"constraints and you create changes,"},{"startTime":3563.067,"endTime":3565.377,"body":"?"},{"startTime":3563.067,"endTime":3565.377,"body":"You gotta set up work"},{"startTime":3565.427,"endTime":3566.777,"body":"I think that's entirely important."},{"startTime":3566.777,"endTime":3572.567,"body":"That's a new rule, . So when you do"},{"startTime":3566.777,"endTime":3572.567,"body":"work on constraints and you don't set"},{"startTime":3572.567,"endTime":3579.467,"body":"up the next task for success, they might"},{"startTime":3572.567,"endTime":3579.467,"body":"have been the A player before no more."},{"startTime":3579.827,"endTime":3586.157,"body":"But now , we've changed the rules and the"},{"startTime":3579.827,"endTime":3586.157,"body":"A players, now the B players rank people."},{"startTime":3586.1620000000003,"endTime":3587.482,"body":"But , that's often what's happened."},{"startTime":3587.482,"endTime":3592.522,"body":"So you have to not only be like, Hey,"},{"startTime":3587.482,"endTime":3592.522,"body":"we gotta, we gotta start this next."},{"startTime":3592.822,"endTime":3598.252,"body":"And we now have to be like, now Jesse's"},{"startTime":3592.822,"endTime":3598.252,"body":"crew is not doing 10 feet per day."},{"startTime":3598.342,"endTime":3602.362,"body":"He's got, he can do 30 feet a day"},{"startTime":3598.342,"endTime":3602.362,"body":"and now all of a sudden he's out."},{"startTime":3602.782,"endTime":3604.102,"body":"He's almost to the street."},{"startTime":3604.102,"endTime":3606.292,"body":"Like we, he wants to do his hookup."},{"startTime":3606.502,"endTime":3608.392,"body":"I don't have a permit Yep."},{"startTime":3608.397,"endTime":3609.262,"body":"To do the hookup"},{"startTime":3609.562,"endTime":3609.742,"body":"Yep."},{"startTime":3610.192,"endTime":3613.792,"body":"To make the connection in the street"},{"startTime":3610.192,"endTime":3613.792,"body":"for his sanitary line, because I haven't"},{"startTime":3614.062,"endTime":3615.772,"body":"paid the bill for the water department."},{"startTime":3616.072,"endTime":3616.402,"body":"Yes."},{"startTime":3616.582,"endTime":3618.4120000000003,"body":"I think your, I think your"},{"startTime":3616.582,"endTime":3618.4120000000003,"body":"brother does this right?"},{"startTime":3618.712,"endTime":3618.847,"body":"? Yeah."},{"startTime":3618.847,"endTime":3619.177,"body":"Yeah."},{"startTime":3619.177,"endTime":3619.387,"body":"He"},{"startTime":3619.387,"endTime":3621.7870000000003,"body":"works for the, for the local water system."},{"startTime":3622.087,"endTime":3625.237,"body":"Now, you know, this reminds me,"},{"startTime":3622.087,"endTime":3625.237,"body":"Thomas, and remember when you"},{"startTime":3625.242,"endTime":3626.827,"body":"said it, but, but now"},{"startTime":3625.242,"endTime":3626.827,"body":"it's a new constraint."},{"startTime":3626.827,"endTime":3629.737,"body":"Like if you haven't"},{"startTime":3626.827,"endTime":3629.737,"body":"thought about, oh, damn."},{"startTime":3629.737,"endTime":3631.747,"body":"Jesse's crews like getting,"},{"startTime":3629.737,"endTime":3631.747,"body":"he's knocking down the park."},{"startTime":3631.747,"endTime":3633.967,"body":"He's like, he's almost ahead of schedule."},{"startTime":3634.267,"endTime":3636.997,"body":"Like, oh, hey, did you did"},{"startTime":3634.267,"endTime":3636.997,"body":"you get the permit yet for"},{"startTime":3636.997,"endTime":3638.647,"body":"the city to come make the tap?"},{"startTime":3638.947,"endTime":3639.697,"body":"Oh shit."},{"startTime":3639.817,"endTime":3640.147,"body":"Right."},{"startTime":3640.447,"endTime":3642.427,"body":", how do I know this cuz"},{"startTime":3640.447,"endTime":3642.427,"body":"I've said those words."},{"startTime":3642.727,"endTime":3643.027,"body":"Yep."},{"startTime":3643.027,"endTime":3645.817,"body":"But now I've just placed a"},{"startTime":3643.027,"endTime":3645.817,"body":"constraint, Jesse, because I"},{"startTime":3645.817,"endTime":3647.347,"body":"didn't plan the work ahead."},{"startTime":3647.707,"endTime":3652.657,"body":"So you have to think about, you can't only"},{"startTime":3647.707,"endTime":3652.657,"body":"just think about the, the bottleneck, but"},{"startTime":3652.657,"endTime":3656.467,"body":"you have to think about if we've removed"},{"startTime":3652.657,"endTime":3656.467,"body":"this bottleneck, what's the thing that"},{"startTime":3656.857,"endTime":3658.822,"body":"the next constraint that's gonna, yeah."},{"startTime":3659.122,"endTime":3660.262,"body":"That's gonna come up."},{"startTime":3660.382,"endTime":3664.282,"body":"So you can't ever get up or ever"},{"startTime":3660.382,"endTime":3664.282,"body":"start high fiving himself and,"},{"startTime":3664.582,"endTime":3668.512,"body":"and Ralph Naam mirror kind of"},{"startTime":3664.582,"endTime":3668.512,"body":"like blows their candles out."},{"startTime":3668.812,"endTime":3671.092,"body":"But it's a, it's an important"},{"startTime":3668.812,"endTime":3671.092,"body":"learning moment, I think."},{"startTime":3671.242,"endTime":3671.872,"body":"Yes."},{"startTime":3672.082,"endTime":3672.472,"body":"Yes."},{"startTime":3672.772,"endTime":3674.122,"body":"Well, so couple things."},{"startTime":3674.602,"endTime":3679.942,"body":"One, you um, I remember we were"},{"startTime":3674.602,"endTime":3679.942,"body":"in Chicago, we were at a face to"},{"startTime":3679.942,"endTime":3685.402,"body":"face with all the RLMs and you"},{"startTime":3679.942,"endTime":3685.402,"body":"said finishing early is waste"},{"startTime":3685.702,"endTime":3687.922,"body":"."},{"startTime":3685.702,"endTime":3687.922,"body":"Is this the infamous like CPM summit?"},{"startTime":3688.222,"endTime":3688.812,"body":"No, no, no,"},{"startTime":3688.812,"endTime":3688.862,"body":"no, no."},{"startTime":3689.252,"endTime":3690.772,"body":"I think it was before that."},{"startTime":3690.772,"endTime":3692.052,"body":"Think it was before that."},{"startTime":3692.352,"endTime":3695.952,"body":"But you sat there and you"},{"startTime":3692.352,"endTime":3695.952,"body":"said, finishing early is waste."},{"startTime":3696.252,"endTime":3700.913,"body":"And I was like, Finally somebody"},{"startTime":3696.252,"endTime":3700.913,"body":"that I can relate to because I have a"},{"startTime":3700.918,"endTime":3702.9120000000003,"body":"problem with the finishing early thing."},{"startTime":3702.942,"endTime":3705.792,"body":"Like if the, if the next"},{"startTime":3702.942,"endTime":3705.792,"body":"thing isn't ready to go."},{"startTime":3706.092,"endTime":3706.752,"body":"So what?"},{"startTime":3707.112,"endTime":3707.532,"body":"Yeah."},{"startTime":3707.742,"endTime":3709.092,"body":"So what if you finished early?"},{"startTime":3709.092,"endTime":3709.152,"body":"Yeah."},{"startTime":3709.452,"endTime":3712.9320000000002,"body":"Um, if you're, anyhow like"},{"startTime":3709.452,"endTime":3712.9320000000002,"body":"a big discussion, right?"},{"startTime":3712.9320000000002,"endTime":3713.052,"body":"With"},{"startTime":3713.052,"endTime":3713.772,"body":"the whole crew."},{"startTime":3713.892,"endTime":3714.502,"body":"Oh yeah."},{"startTime":3714.507,"endTime":3716.922,"body":"People get, people get"},{"startTime":3714.507,"endTime":3716.922,"body":"all off the rails there."},{"startTime":3717.222,"endTime":3719.6820000000002,"body":"Luckily I didn't give up . Yes."},{"startTime":3719.742,"endTime":3722.082,"body":"I wasn't ding into thinking"},{"startTime":3719.742,"endTime":3722.082,"body":"I was crazy cause I"},{"startTime":3722.087,"endTime":3723.4320000000002,"body":"had No, no, no, no."},{"startTime":3723.522,"endTime":3724.6620000000003,"body":"It's, it's a problem."},{"startTime":3724.962,"endTime":3725.112,"body":"Yeah."},{"startTime":3725.322,"endTime":3726.042,"body":"The other thing"},{"startTime":3726.132,"endTime":3729.822,"body":"you mentioned earlier, finishing early"},{"startTime":3726.132,"endTime":3729.822,"body":"and is not necessarily bad, finishing"},{"startTime":3729.822,"endTime":3734.987,"body":"early and not having a plan for that"},{"startTime":3729.822,"endTime":3734.987,"body":"crew to finish early is now waste"},{"startTime":3734.987,"endTime":3738.977,"body":"because you just, the whole point"},{"startTime":3734.987,"endTime":3738.977,"body":"of, um, finishing early is defeated."},{"startTime":3739.277,"endTime":3739.547,"body":"Yeah."},{"startTime":3739.607,"endTime":3739.7870000000003,"body":"You"},{"startTime":3739.792,"endTime":3740.657,"body":"accomplished nothing"},{"startTime":3740.777,"endTime":3745.397,"body":"if that's, you've, you've, you may"},{"startTime":3740.777,"endTime":3745.397,"body":"have received a, the gold star for"},{"startTime":3745.397,"endTime":3751.097,"body":"pro production, but the next week,"},{"startTime":3745.397,"endTime":3751.097,"body":"um will have idle constraints again."},{"startTime":3751.187,"endTime":3751.877,"body":"And there we go."},{"startTime":3751.877,"endTime":3753.5570000000002,"body":"Here's a mortal sin."},{"startTime":3753.857,"endTime":3756.857,"body":"Give constraints, resources, . Yeah."},{"startTime":3757.157,"endTime":3758.5370000000003,"body":"Don't let 'em sit idle."},{"startTime":3758.597,"endTime":3761.417,"body":"And if you're uncomfortable"},{"startTime":3758.597,"endTime":3761.417,"body":"or afraid, go find help."},{"startTime":3761.717,"endTime":3765.137,"body":"And if they're, if they're"},{"startTime":3761.717,"endTime":3765.137,"body":"afraid, then we're screwed."},{"startTime":3765.437,"endTime":3767.217,"body":"don't, don't let up."},{"startTime":3767.277,"endTime":3771.847,"body":"And I'll tell you like, um, that company"},{"startTime":3767.277,"endTime":3771.847,"body":"that we used to work for, they actually"},{"startTime":3771.852,"endTime":3774.327,"body":"got, had a constraint that was so big."},{"startTime":3774.327,"endTime":3778.137,"body":"This is a hospital project that they"},{"startTime":3774.327,"endTime":3778.137,"body":"were working in, in Aurora, Colorado."},{"startTime":3778.437,"endTime":3784.737,"body":"Um, needed an act of congress, an act"},{"startTime":3778.437,"endTime":3784.737,"body":"of congress in Washington DC and needed"},{"startTime":3784.737,"endTime":3786.597,"body":"an act of Congress to restart that."},{"startTime":3786.897,"endTime":3788.637,"body":"Talk about, oh, man."},{"startTime":3788.637,"endTime":3791.367,"body":"Like, talk about, like, I'd"},{"startTime":3788.637,"endTime":3791.367,"body":"probably flip that one up to"},{"startTime":3791.367,"endTime":3792.627,"body":"the top of the constraint list."},{"startTime":3793.017,"endTime":3793.437,"body":"Yep."},{"startTime":3793.827,"endTime":3794.717,"body":"That's a big one."},{"startTime":3794.8070000000002,"endTime":3800.213,"body":"So, um but yeah, like, don't let off"},{"startTime":3794.8070000000002,"endTime":3800.213,"body":"like, and keep elevating, keep elevating."},{"startTime":3800.243,"endTime":3801.803,"body":"Hey, your boss doesn't wanna do anything."},{"startTime":3802.103,"endTime":3802.763,"body":"Get outta the way."},{"startTime":3802.853,"endTime":3804.503,"body":"I'm gonna go talk to the general manager."},{"startTime":3804.503,"endTime":3805.433,"body":"General manager."},{"startTime":3805.733,"endTime":3806.033,"body":"Right."},{"startTime":3806.033,"endTime":3806.603,"body":"You don't like it."},{"startTime":3806.603,"endTime":3808.073,"body":"We'll go talk to division manager."},{"startTime":3808.283,"endTime":3812.702,"body":"Get to Division . That's, that's called"},{"startTime":3808.283,"endTime":3812.702,"body":"managing up and down the chain of command."},{"startTime":3813.002,"endTime":3813.422,"body":"Yes."},{"startTime":3813.6620000000003,"endTime":3817.502,"body":"That's a, that's, that's a, that's a"},{"startTime":3813.6620000000003,"endTime":3817.502,"body":"extreme ownership reference, but yes."},{"startTime":3817.532,"endTime":3820.2400000000002,"body":"Um, that's man, that's, um, important."},{"startTime":3820.36,"endTime":3823.15,"body":"So yeah, that's why it's"},{"startTime":3820.36,"endTime":3823.15,"body":"that's a soup super long."},{"startTime":3823.15,"endTime":3824.35,"body":"Thank you for triggering me."},{"startTime":3824.65,"endTime":3827.86,"body":"Why finishing early is, is bad."},{"startTime":3828.16,"endTime":3831.91,"body":"It's be, and it's only bad"},{"startTime":3828.16,"endTime":3831.91,"body":"if you're not ready for that."},{"startTime":3831.91,"endTime":3834.52,"body":"So if you just be like, Hey, they"},{"startTime":3831.91,"endTime":3834.52,"body":"finished the three weeks early."},{"startTime":3834.73,"endTime":3838.84,"body":"Congratulations is, did we, when we"},{"startTime":3834.73,"endTime":3838.84,"body":"update the, the critical path that we"},{"startTime":3838.84,"endTime":3841.57,"body":"pulled in by three weeks, well, big deal."},{"startTime":3841.57,"endTime":3842.17,"body":"Well, what?"},{"startTime":3842.38,"endTime":3842.77,"body":"Right."},{"startTime":3842.775,"endTime":3843.37,"body":"What you do."},{"startTime":3843.67,"endTime":3843.9700000000003,"body":"Yes."},{"startTime":3844.06,"endTime":3847.12,"body":"I'm definitely go congratulate"},{"startTime":3844.06,"endTime":3847.12,"body":"that crew for doing a good job."},{"startTime":3847.125,"endTime":3847.78,"body":"But yeah."},{"startTime":3847.95,"endTime":3848.23,"body":"Yeah."},{"startTime":3848.38,"endTime":3849.01,"body":"Absolutely."},{"startTime":3849.01,"endTime":3850.06,"body":"The other thing you mentioned,"},{"startTime":3850.06,"endTime":3854.5,"body":"perhaps they could have worked six"},{"startTime":3850.06,"endTime":3854.5,"body":"hours instead of eight or, or whatever."},{"startTime":3854.71,"endTime":3856.02,"body":"Or the crew, right."},{"startTime":3856.33,"endTime":3859.3,"body":"Clean the corners or maintain"},{"startTime":3856.33,"endTime":3859.3,"body":"their equipment or sharpen"},{"startTime":3859.3,"endTime":3861.25,"body":"blades or do that kinda stuff."},{"startTime":3861.25,"endTime":3862.61,"body":"Yes, yes,"},{"startTime":3862.61,"endTime":3863.4900000000002,"body":"yes, yes."},{"startTime":3863.79,"endTime":3866.19,"body":"The other thought that"},{"startTime":3863.79,"endTime":3866.19,"body":"you, that's chapter 25."},{"startTime":3866.19,"endTime":3869.04,"body":"I'm like, it's so press the"},{"startTime":3866.19,"endTime":3869.04,"body":"brake, but we gotta talk about"},{"startTime":3869.04,"endTime":3870.9,"body":"when Alex Rogo gets hammered."},{"startTime":3871.2,"endTime":3873.14,"body":"Oh, we have to put that in first."},{"startTime":3873.5,"endTime":3874.85,"body":"Yes, yes."},{"startTime":3875.15,"endTime":3876.32,"body":"I don't know anything about that,"},{"startTime":3876.62,"endTime":3880.61,"body":"but that the, what I think"},{"startTime":3876.62,"endTime":3880.61,"body":"there's, there's so many"},{"startTime":3880.64,"endTime":3881.81,"body":"lessons to be learned there."},{"startTime":3881.84,"endTime":3883.94,"body":"You have to learn how to see problem."},{"startTime":3884.2400000000002,"endTime":3888.26,"body":"Once you see problems, don't trust"},{"startTime":3884.2400000000002,"endTime":3888.26,"body":"that you know that that's the problems"},{"startTime":3888.26,"endTime":3892.52,"body":"you, to let the facts and data tell"},{"startTime":3888.26,"endTime":3892.52,"body":"you that your assumption is correct."},{"startTime":3892.73,"endTime":3896.93,"body":"And then when you find that assumption"},{"startTime":3892.73,"endTime":3896.93,"body":"is correct, you make a decision."},{"startTime":3896.93,"endTime":3901.88,"body":"You move the UDA loop, do the , and"},{"startTime":3896.93,"endTime":3901.88,"body":"sometimes those solutions might be"},{"startTime":3902.18,"endTime":3906.08,"body":"highly manual and then don't stop there."},{"startTime":3906.17,"endTime":3906.98,"body":"Keep going."},{"startTime":3907.16,"endTime":3911.54,"body":"Because when those solutions are"},{"startTime":3907.16,"endTime":3911.54,"body":"going to change the flow of work,"},{"startTime":3911.81,"endTime":3916.16,"body":"they're gonna change capacity of,"},{"startTime":3911.81,"endTime":3916.16,"body":"of processes, of dependent events."},{"startTime":3916.43,"endTime":3920.0,"body":"And when those those changes"},{"startTime":3916.43,"endTime":3920.0,"body":"happen, stuff's gonna finish"},{"startTime":3920.06,"endTime":3921.5,"body":"early and wait, . Yeah."},{"startTime":3921.8,"endTime":3923.81,"body":"So you have to start anticipating those."},{"startTime":3923.81,"endTime":3928.58,"body":"So how do you anticipate those"},{"startTime":3923.81,"endTime":3928.58,"body":"start looking, start doing, um,"},{"startTime":3928.88,"endTime":3931.46,"body":"time in motion study on your a crew?"},{"startTime":3931.76,"endTime":3932.33,"body":"Yes."},{"startTime":3932.63,"endTime":3934.7,"body":"You don't, they're, they're"},{"startTime":3932.63,"endTime":3934.7,"body":"three weeks ahead scheduled."},{"startTime":3934.7,"endTime":3936.5,"body":"Thomas, why are you doing"},{"startTime":3934.7,"endTime":3936.5,"body":"time in motion study?"},{"startTime":3936.5,"endTime":3940.2200000000003,"body":"I'll be like, because the, when"},{"startTime":3936.5,"endTime":3940.2200000000003,"body":"this crew that's behind them is"},{"startTime":3940.2200000000003,"endTime":3944.51,"body":"now doing work at twice their"},{"startTime":3940.2200000000003,"endTime":3944.51,"body":"rate, they're going to catch them."},{"startTime":3944.81,"endTime":3945.02,"body":"Yes."},{"startTime":3945.32,"endTime":3949.6530000000002,"body":". And that happened in the, in the,"},{"startTime":3945.32,"endTime":3949.6530000000002,"body":"the, the, my, my construction project"},{"startTime":3949.953,"endTime":3950.353,"body":"Yeah."},{"startTime":3950.493,"endTime":3950.6730000000002,"body":"Yeah."},{"startTime":3951.1530000000002,"endTime":3951.9030000000002,"body":"Actually found that."},{"startTime":3951.9030000000002,"endTime":3958.953,"body":"And what happened was we found that"},{"startTime":3951.9030000000002,"endTime":3958.953,"body":"the the drywall, so the dr you know,"},{"startTime":3958.953,"endTime":3965.133,"body":"like the, the drywall early on had,"},{"startTime":3958.953,"endTime":3965.133,"body":"didn't work at a very productive rate."},{"startTime":3965.433,"endTime":3970.293,"body":"And if you, if you've done high rise"},{"startTime":3965.433,"endTime":3970.293,"body":"work or at least vertical work, it's the"},{"startTime":3970.2980000000002,"endTime":3974.933,"body":"first few floors are really difficult"},{"startTime":3970.2980000000002,"endTime":3974.933,"body":"because just the capacity is different."},{"startTime":3974.933,"endTime":3977.813,"body":"Your crew is smaller, it's"},{"startTime":3974.933,"endTime":3977.813,"body":"hard to get in the building."},{"startTime":3977.813,"endTime":3981.983,"body":"Things are still rough because the"},{"startTime":3977.813,"endTime":3981.983,"body":"project is set up for structure."},{"startTime":3982.283,"endTime":3985.793,"body":"So set up for hoisting things in"},{"startTime":3982.283,"endTime":3985.793,"body":"the air, now all of a sudden we're"},{"startTime":3985.793,"endTime":3987.533,"body":"putting finishes in permanent."},{"startTime":3987.893,"endTime":3989.093,"body":"Studs and drywall."},{"startTime":3989.243,"endTime":3995.603,"body":"And especially the drywall piece"},{"startTime":3989.243,"endTime":3995.603,"body":"because it's a very fragile and, and"},{"startTime":3995.9030000000002,"endTime":3998.533,"body":"yes, it gets ruined with moisture."},{"startTime":3998.833,"endTime":3999.043,"body":"Yes."},{"startTime":3999.343,"endTime":4004.443,"body":"So what we had was, hey, and the"},{"startTime":3999.343,"endTime":4004.443,"body":"initial plan was you always do the"},{"startTime":4004.503,"endTime":4009.413,"body":"enclosure, make it dry temporarily,"},{"startTime":4004.503,"endTime":4009.413,"body":"and then you put the drywall in."},{"startTime":4009.413,"endTime":4014.843,"body":"Well, we had a problem on our"},{"startTime":4009.413,"endTime":4014.843,"body":"project with supply chain . Yep."},{"startTime":4015.1730000000002,"endTime":4019.103,"body":"Um, and I won't get into the ins and"},{"startTime":4015.1730000000002,"endTime":4019.103,"body":"out of it, but we had a supply chain."},{"startTime":4019.108,"endTime":4023.483,"body":"We had actually, we had many supply"},{"startTime":4019.108,"endTime":4023.483,"body":"chains, so we had to make a decision."},{"startTime":4023.783,"endTime":4028.073,"body":"And this is that, this is the, the moment"},{"startTime":4023.783,"endTime":4028.073,"body":"when we had to make this decision, and"},{"startTime":4028.073,"endTime":4032.603,"body":"this decision had to be made by project"},{"startTime":4028.073,"endTime":4032.603,"body":"leadership because it had, it, it became"},{"startTime":4032.603,"endTime":4038.723,"body":"a, we had to spend some money on our idea,"},{"startTime":4032.603,"endTime":4038.723,"body":"and this money was not insignificant, but"},{"startTime":4038.9030000000002,"endTime":4045.833,"body":"we, we decided that if the enclosure and"},{"startTime":4038.9030000000002,"endTime":4045.833,"body":"the drying part of the project was the"},{"startTime":4045.863,"endTime":4051.563,"body":"bottleneck, and it, and it is, because you"},{"startTime":4045.863,"endTime":4051.563,"body":"can't install drywall, even in California,"},{"startTime":4051.563,"endTime":4053.333,"body":"it's gonna get rain, it's gonna get moldy."},{"startTime":4053.333,"endTime":4053.993,"body":"It's bad."},{"startTime":4054.443,"endTime":4058.553,"body":"You don't want the good people at"},{"startTime":4054.443,"endTime":4058.553,"body":"LinkedIn to have a unhealthy air quality."},{"startTime":4058.553,"endTime":4063.983,"body":"So , um, we made sure that none of"},{"startTime":4058.553,"endTime":4063.983,"body":"that drywall got destroyed with rain"},{"startTime":4064.463,"endTime":4066.563,"body":"by having a temporary enclosure."},{"startTime":4066.863,"endTime":4069.743,"body":"And this temporary enclosure"},{"startTime":4066.863,"endTime":4069.743,"body":"was like shrink wrap."},{"startTime":4069.743,"endTime":4074.693,"body":"You know, like when you winterize a"},{"startTime":4069.743,"endTime":4074.693,"body":"yacht or like you put, put this really"},{"startTime":4074.693,"endTime":4079.433,"body":"heavy duty, um, plastic wrapping and"},{"startTime":4074.693,"endTime":4079.433,"body":"then you heat it up and it shrinks."},{"startTime":4079.733,"endTime":4085.363,"body":"We did this on a building in San"},{"startTime":4079.733,"endTime":4085.363,"body":"Francisco and it wasn't perfect."},{"startTime":4085.663,"endTime":4090.373,"body":"It was, it was, it had all kinds of"},{"startTime":4085.663,"endTime":4090.373,"body":"issues, but what it did was it kept"},{"startTime":4090.613,"endTime":4094.363,"body":"water when rain would come out, kept"},{"startTime":4090.613,"endTime":4094.363,"body":"it from getting into the building."},{"startTime":4094.663,"endTime":4095.833,"body":"Touching the drywall."},{"startTime":4096.043,"endTime":4100.903,"body":"And what that allowed us to do was open"},{"startTime":4096.043,"endTime":4100.903,"body":"up flow, because now we're not waiting"},{"startTime":4100.903,"endTime":4104.353,"body":"for this supply chain issue of enclosure."},{"startTime":4104.358,"endTime":4106.273,"body":"We're gonna put a"},{"startTime":4104.358,"endTime":4106.273,"body":"temporary enclosure on it."},{"startTime":4106.572999999999,"endTime":4111.133,"body":"That's the work, that was the work around,"},{"startTime":4106.572999999999,"endTime":4111.133,"body":"but it's not such a workaround where"},{"startTime":4111.163,"endTime":4113.353,"body":"it's gonna get us in trouble, right?"},{"startTime":4113.593,"endTime":4116.383,"body":"We're gonna manage our water"},{"startTime":4113.593,"endTime":4116.383,"body":"with this temporary enclosure."},{"startTime":4116.7429999999995,"endTime":4117.733,"body":"And we made a decision."},{"startTime":4117.763,"endTime":4118.513,"body":"It was like, damn."},{"startTime":4118.813,"endTime":4124.963,"body":"Then all of a sudden, drywall was"},{"startTime":4118.813,"endTime":4124.963,"body":"able to pass the the enclosure crew,"},{"startTime":4125.263,"endTime":4128.2029999999995,"body":"and they were, they're, now they're"},{"startTime":4125.263,"endTime":4128.2029999999995,"body":"like, there's nothing stopping us,"},{"startTime":4128.2029999999995,"endTime":4132.913,"body":"cuz we're not waiting on the enclosure"},{"startTime":4128.2029999999995,"endTime":4132.913,"body":"piece as everyone building behind me."},{"startTime":4132.913,"endTime":4136.093,"body":"That's maybe not, but there's nothing,"},{"startTime":4132.913,"endTime":4136.093,"body":"there wasn't anything stopping them."},{"startTime":4136.093,"endTime":4141.133,"body":"So now the, the, the, their capacity"},{"startTime":4136.093,"endTime":4141.133,"body":"like went exponentially huge and now they"},{"startTime":4141.138,"endTime":4143.023,"body":"can add all kinds of resources to it."},{"startTime":4143.2029999999995,"endTime":4148.753,"body":"So their crew size got huge and their"},{"startTime":4143.2029999999995,"endTime":4148.753,"body":"production went, if you were charting"},{"startTime":4148.753,"endTime":4154.4529999999995,"body":"it, like I was  on a, on a line"},{"startTime":4148.753,"endTime":4154.4529999999995,"body":"and it went, the pitch changed very"},{"startTime":4154.458,"endTime":4158.953,"body":"significantly and they were able to"},{"startTime":4154.458,"endTime":4158.953,"body":"move up that building incredibly fast."},{"startTime":4159.253,"endTime":4165.013,"body":"So that they actually caught the, the"},{"startTime":4159.253,"endTime":4165.013,"body":"next constraint was the fire stopping,"},{"startTime":4165.013,"endTime":4166.723,"body":"you know, they looks like oatmeal."},{"startTime":4167.023,"endTime":4171.743,"body":"And if you remember my previous story, the"},{"startTime":4167.023,"endTime":4171.743,"body":"fire stopping was constrained by concrete."},{"startTime":4172.093,"endTime":4172.333,"body":"Yes."},{"startTime":4172.333,"endTime":4176.943,"body":"So like we were starting to tighten"},{"startTime":4172.333,"endTime":4176.943,"body":"through looking for bottlenecks."},{"startTime":4176.948,"endTime":4180.853,"body":"We were starting to increase our,"},{"startTime":4176.948,"endTime":4180.853,"body":"increase our capacity through looking"},{"startTime":4180.858,"endTime":4184.6630000000005,"body":"at bottlenecks, making decisions,"},{"startTime":4180.858,"endTime":4184.6630000000005,"body":"creating temporary stretches, whatever"},{"startTime":4184.6630000000005,"endTime":4189.583,"body":"it is, by thinking out outside the box,"},{"startTime":4184.6630000000005,"endTime":4189.583,"body":"executing it, making decision, going,"},{"startTime":4189.793,"endTime":4191.803,"body":"doing that operation, spending the money."},{"startTime":4192.283,"endTime":4192.493,"body":"Yep."},{"startTime":4192.973,"endTime":4194.263,"body":"We were better for it."},{"startTime":4194.263,"endTime":4197.323,"body":"And that like, I'm not saying"},{"startTime":4194.263,"endTime":4197.323,"body":"everybody here like goes shrink wrap."},{"startTime":4197.323,"endTime":4198.463,"body":"Your building has a solution."},{"startTime":4198.733,"endTime":4201.343,"body":"It only works in this specific test case."},{"startTime":4201.643,"endTime":4204.463,"body":"Um, but and it wasn't perfect."},{"startTime":4204.463,"endTime":4207.013,"body":"It had all kinds of"},{"startTime":4204.463,"endTime":4207.013,"body":"issues with it, my God."},{"startTime":4207.233,"endTime":4212.603,"body":"But we had to look at the, the brutal"},{"startTime":4207.233,"endTime":4212.603,"body":"facts and make a decision and not"},{"startTime":4212.903,"endTime":4217.673,"body":"lean on the people, the trades being"},{"startTime":4212.903,"endTime":4217.673,"body":"like, Hey, you guys are super slow."},{"startTime":4217.883,"endTime":4223.378,"body":"You should work faster, . So, um, that's"},{"startTime":4217.883,"endTime":4223.378,"body":"that's kind of the chapter 24 and a"},{"startTime":4223.378,"endTime":4226.228,"body":"little, a little preview 20 or chapter 23."},{"startTime":4226.408,"endTime":4227.758,"body":"Little preview 25."},{"startTime":4227.758,"endTime":4228.298,"body":"25."},{"startTime":4228.388,"endTime":4229.198,"body":"Ooh is so good."},{"startTime":4229.198,"endTime":4234.278,"body":"But yeah, we got about, we gotta"},{"startTime":4229.198,"endTime":4234.278,"body":"talk about boozing it up Chapter 24."},{"startTime":4234.418,"endTime":4235.278,"body":"So, yes."},{"startTime":4235.308,"endTime":4239.136,"body":"Um, that Bob, let me, let me get to it."},{"startTime":4239.436,"endTime":4244.669,"body":". But they started to have some wins"},{"startTime":4239.436,"endTime":4244.669,"body":"and they're like, we need to toast."},{"startTime":4244.789,"endTime":4245.809,"body":"We need to have a toast."},{"startTime":4246.139,"endTime":4249.889,"body":"So they break out the the bottle"},{"startTime":4246.139,"endTime":4249.889,"body":"of Amber liquid in the office."},{"startTime":4249.889,"endTime":4252.589,"body":"This is, this is day drinking at work."},{"startTime":4252.889,"endTime":4254.599,"body":". I guess it's, I guess it's champagne."},{"startTime":4254.899,"endTime":4257.779,"body":"Yeah, I get the, the"},{"startTime":4254.899,"endTime":4257.779,"body":"champagne in the coffee cup."},{"startTime":4258.079,"endTime":4259.879,"body":"I may or may not have done this."},{"startTime":4259.879,"endTime":4261.349,"body":"You just, we'll just let that line."},{"startTime":4261.539,"endTime":4262.029,"body":"Yeah."},{"startTime":4262.034,"endTime":4262.249,"body":"Yeah."},{"startTime":4262.549,"endTime":4263.389,"body":","},{"startTime":4262.549,"endTime":4263.389,"body":"no witnesses."},{"startTime":4263.389,"endTime":4263.779,"body":"You're good."},{"startTime":4263.959,"endTime":4264.499,"body":"Yes."},{"startTime":4264.589,"endTime":4268.219,"body":"There, there may have been some amber"},{"startTime":4264.589,"endTime":4268.219,"body":"liquid in a coffee cup once, once or"},{"startTime":4268.219,"endTime":4271.429,"body":"twice, but, um, only in an office."},{"startTime":4271.429,"endTime":4272.449,"body":"Never on a job site."},{"startTime":4272.719,"endTime":4278.145,"body":"But so they, they start to have"},{"startTime":4272.719,"endTime":4278.145,"body":"a, have a, have a few and they're"},{"startTime":4278.145,"endTime":4282.285,"body":"starting to feel the , feel the"},{"startTime":4278.145,"endTime":4282.285,"body":"effects and Bill Peach calls."},{"startTime":4282.585,"endTime":4287.607,"body":"And wanted to thank Alex for,"},{"startTime":4282.585,"endTime":4287.607,"body":"Hey, you really came through on"},{"startTime":4287.612,"endTime":4291.537,"body":"that, that shipment, that Johnny"},{"startTime":4287.612,"endTime":4291.537,"body":"Johns, he's super happy about it."},{"startTime":4291.837,"endTime":4293.877,"body":"And he is starting to"},{"startTime":4291.837,"endTime":4293.877,"body":"turn the ship around."},{"startTime":4293.877,"endTime":4294.267,"body":"They're like, they're."},{"startTime":4294.567,"endTime":4300.197,"body":"Like even their little improvements that"},{"startTime":4294.567,"endTime":4300.197,"body":"they're making customers at the end of the"},{"startTime":4300.202,"endTime":4304.687,"body":"line, these, their, their end customers"},{"startTime":4300.202,"endTime":4304.687,"body":"are starting to notice and they're"},{"startTime":4304.687,"endTime":4306.967,"body":"starting to notice like very rapidly."},{"startTime":4307.267,"endTime":4311.527,"body":"And not only are they feeling the effect,"},{"startTime":4307.267,"endTime":4311.527,"body":"so this is that reinforcing effect."},{"startTime":4311.827,"endTime":4315.997,"body":"It feels good, the team gets involved,"},{"startTime":4311.827,"endTime":4315.997,"body":"we start being more productive."},{"startTime":4315.997,"endTime":4317.857,"body":"This is like, really feels good."},{"startTime":4318.157,"endTime":4323.137,"body":"And, um, it ha it starts to"},{"startTime":4318.157,"endTime":4323.137,"body":"start to have indicators."},{"startTime":4323.437,"endTime":4327.847,"body":"And usually we're in my job,"},{"startTime":4323.437,"endTime":4327.847,"body":"especially as a quality leader, that"},{"startTime":4327.847,"endTime":4329.677,"body":"indicator is satisfied customers."},{"startTime":4329.677,"endTime":4334.017,"body":"And that that's, and like people"},{"startTime":4329.677,"endTime":4334.017,"body":"on the end who pay our bills become"},{"startTime":4334.017,"endTime":4336.237,"body":"satisfied and they tell us about it."},{"startTime":4336.537,"endTime":4336.777,"body":"Yes."},{"startTime":4337.197,"endTime":4341.307,"body":"And I have no greater satisfaction"},{"startTime":4337.197,"endTime":4341.307,"body":"than taking those calls and, and"},{"startTime":4341.307,"endTime":4345.117,"body":"then being like, Hey, and going back"},{"startTime":4341.307,"endTime":4345.117,"body":"to that team and being like, Hey,"},{"startTime":4345.117,"endTime":4347.637,"body":"like, like great job and here's why."},{"startTime":4347.937,"endTime":4353.667,"body":"And I wanted to tell you that, that I was"},{"startTime":4347.937,"endTime":4353.667,"body":"on your case before and now I'm sorry."},{"startTime":4353.787,"endTime":4359.457,"body":"So now like a, like a weight has"},{"startTime":4353.787,"endTime":4359.457,"body":"lifted and through this optimization,"},{"startTime":4359.457,"endTime":4366.507,"body":"peach, peach, bill Peach, I guess he's"},{"startTime":4359.457,"endTime":4366.507,"body":"like the CEO of the division and Alex"},{"startTime":4366.507,"endTime":4370.197,"body":"the plant manager are repairing the"},{"startTime":4366.507,"endTime":4370.197,"body":"relationship and it was super strained."},{"startTime":4370.497,"endTime":4370.827,"body":"Yep."},{"startTime":4371.127,"endTime":4371.727,"body":"Before."},{"startTime":4371.787,"endTime":4372.357,"body":"So, yeah."},{"startTime":4372.387,"endTime":4374.772,"body":"So , what do you think"},{"startTime":4372.387,"endTime":4374.772,"body":"about that ever been?"},{"startTime":4375.112,"endTime":4381.37,"body":"Now, now Alex goes on to have a few too"},{"startTime":4375.112,"endTime":4381.37,"body":"many and he gets a ride home with his with"},{"startTime":4381.37,"endTime":4387.26,"body":"one of his female coworkers,  and They"},{"startTime":4381.37,"endTime":4387.26,"body":"walk in the door and there's a, there's"},{"startTime":4387.26,"endTime":4390.56,"body":"a, there's a moment and it's very light."},{"startTime":4390.56,"endTime":4394.91,"body":"It's not serious, but they, they"},{"startTime":4390.56,"endTime":4394.91,"body":"fall on the floor and his wife who"},{"startTime":4394.915,"endTime":4399.41,"body":"comes home and is trying to surprise"},{"startTime":4394.915,"endTime":4399.41,"body":"him, finds him hammered and on"},{"startTime":4399.41,"endTime":4401.63,"body":"top of his, his female coworker."},{"startTime":4401.78,"endTime":4402.62,"body":"And they're laughing."},{"startTime":4402.92,"endTime":4403.46,"body":"Yes."},{"startTime":4403.7,"endTime":4404.3,"body":"Dangerous."},{"startTime":4404.57,"endTime":4405.06,"body":"Yeah."},{"startTime":4405.17,"endTime":4408.2,"body":"You gotta, you gotta, um, you"},{"startTime":4405.17,"endTime":4408.2,"body":"gotta take everything with"},{"startTime":4408.2,"endTime":4409.78,"body":"moderation, what I'm trying to say."},{"startTime":4410.18,"endTime":4416.39,"body":"But, um, it, it does feel good to,"},{"startTime":4410.18,"endTime":4416.39,"body":"um have a reinforcing effect and it,"},{"startTime":4416.39,"endTime":4419.75,"body":"and it starts to build upon itself,"},{"startTime":4416.39,"endTime":4419.75,"body":"and then there's output from it."},{"startTime":4420.05,"endTime":4423.733,"body":"Um, but you still gotta"},{"startTime":4420.05,"endTime":4423.733,"body":"take, take that home."},{"startTime":4423.733,"endTime":4424.843,"body":"Take that win home."},{"startTime":4425.053,"endTime":4429.873,"body":"Don't just, don't just let the good"},{"startTime":4425.053,"endTime":4429.873,"body":"times roll at work and then come at"},{"startTime":4429.878,"endTime":4431.383,"body":"home and just blast it in front of her."},{"startTime":4431.683,"endTime":4436.693,"body":"Um, because the people at home don't"},{"startTime":4431.683,"endTime":4436.693,"body":"know that you won or they don't"},{"startTime":4436.693,"endTime":4438.013,"body":"know that you, you're feeling good."},{"startTime":4438.013,"endTime":4438.973,"body":"You gotta tell them."},{"startTime":4439.273,"endTime":4443.773,"body":"And if you, if you just go out there"},{"startTime":4439.273,"endTime":4443.773,"body":"and you, and you tie one on, and then"},{"startTime":4443.773,"endTime":4448.993,"body":"you come home in a puddle, that's all"},{"startTime":4443.773,"endTime":4448.993,"body":"they see is you intoxicated in a puddle."},{"startTime":4449.293,"endTime":4450.883,"body":"And it's it doesn't, right?"},{"startTime":4450.943,"endTime":4455.053,"body":"There's that transition piece when you"},{"startTime":4450.943,"endTime":4455.053,"body":"go from work to home and there's pain"},{"startTime":4455.053,"endTime":4456.553,"body":"that goes, that's associated with that."},{"startTime":4456.553,"endTime":4460.503,"body":"So I think that's, it's kind of like"},{"startTime":4456.553,"endTime":4460.503,"body":"the, I don't know the lesson to be"},{"startTime":4460.508,"endTime":4461.763,"body":"learned when you think about that."},{"startTime":4462.183,"endTime":4462.513,"body":"Yeah."},{"startTime":4462.513,"endTime":4464.043,"body":"I, I, there's a bunch there, right?"},{"startTime":4464.043,"endTime":4468.303,"body":"So I know for me, when I was in"},{"startTime":4464.043,"endTime":4468.303,"body":"miserable states, there's one project,"},{"startTime":4468.453,"endTime":4470.103,"body":"like the worst one I was ever on."},{"startTime":4470.523,"endTime":4474.093,"body":"I was in a relationship and I told"},{"startTime":4470.523,"endTime":4474.093,"body":"her, I was like, Hey, I gotta go"},{"startTime":4474.093,"endTime":4477.6630000000005,"body":"dive into this lake of misery,"},{"startTime":4474.093,"endTime":4477.6630000000005,"body":"so I'm not gonna be available."},{"startTime":4477.963,"endTime":4479.853,"body":"And I didn't call her for five months."},{"startTime":4480.153,"endTime":4483.333,"body":"Um, and then I called her after"},{"startTime":4480.153,"endTime":4483.333,"body":"five months, which was awkward."},{"startTime":4483.363,"endTime":4486.423,"body":"But to me it made perfect sense"},{"startTime":4483.363,"endTime":4486.423,"body":"because I said I'm gonna be busy."},{"startTime":4486.453,"endTime":4491.193,"body":"Um, and but the, and the"},{"startTime":4486.453,"endTime":4491.193,"body":"learning I had, which is relative"},{"startTime":4491.193,"endTime":4492.213,"body":"to what you're saying is."},{"startTime":4492.513,"endTime":4496.173,"body":"The people in our lives care about"},{"startTime":4492.513,"endTime":4496.173,"body":"us and they want the best for us."},{"startTime":4496.473,"endTime":4501.393,"body":"And we usually don't mind sharing our"},{"startTime":4496.473,"endTime":4501.393,"body":"misery with them, but we're horrible"},{"startTime":4501.393,"endTime":4503.043,"body":"at sharing our wins with them."},{"startTime":4503.343,"endTime":4508.143,"body":"And in this situation, he, he was"},{"startTime":4503.343,"endTime":4508.143,"body":"celebrating the win with his team,"},{"startTime":4508.443,"endTime":4512.853,"body":"but hadn't planned or had anything"},{"startTime":4508.443,"endTime":4512.853,"body":"in place so that he could celebrate"},{"startTime":4512.853,"endTime":4515.763,"body":"the wins with his wife at home."},{"startTime":4516.063,"endTime":4519.933,"body":"And I know, cuz I, I'm guilty"},{"startTime":4516.063,"endTime":4519.933,"body":"of this, like, no, no, no, no."},{"startTime":4519.938,"endTime":4524.493,"body":"I separate, I leave my problems at"},{"startTime":4519.938,"endTime":4524.493,"body":"work and, and I don't bring them home."},{"startTime":4524.793,"endTime":4528.123,"body":"Maybe I don't, just because I'm"},{"startTime":4524.793,"endTime":4528.123,"body":"not talking about 'em doesn't mean"},{"startTime":4528.123,"endTime":4529.743,"body":"I'm not bringing my problem home."},{"startTime":4530.043,"endTime":4534.333,"body":"Because if I'm short and I'm frustrated"},{"startTime":4530.043,"endTime":4534.333,"body":"and I'm distracted, I may not be"},{"startTime":4534.333,"endTime":4538.203,"body":"talking about my problems at work,"},{"startTime":4534.333,"endTime":4538.203,"body":"but I'm bringing my problem home and"},{"startTime":4538.203,"endTime":4540.303,"body":"they are living through that mm-hmm."},{"startTime":4540.543,"endTime":4543.333,"body":"and then all of a sudden I'm in a"},{"startTime":4540.543,"endTime":4543.333,"body":"good mood and they're like, what"},{"startTime":4543.333,"endTime":4545.193,"body":"the, what, what are you smoking bro?"},{"startTime":4545.193,"endTime":4546.093,"body":"Like, what's going on?"},{"startTime":4546.093,"endTime":4546.483,"body":"Literally."},{"startTime":4546.783,"endTime":4547.113,"body":"Right."},{"startTime":4547.113,"endTime":4548.9130000000005,"body":"Like, what is happening with you?"},{"startTime":4549.393,"endTime":4553.083,"body":"And so we we're human beings."},{"startTime":4553.473,"endTime":4555.933,"body":"We cannot completely separate."},{"startTime":4556.233,"endTime":4556.443,"body":"Right."},{"startTime":4556.803,"endTime":4557.583,"body":"What's the word you use?"},{"startTime":4557.583,"endTime":4559.233,"body":"Like it permeates, it gets through the"},{"startTime":4559.233,"endTime":4559.923,"body":"membrane."},{"startTime":4559.953,"endTime":4560.113,"body":"Membrane."},{"startTime":4560.118,"endTime":4560.763,"body":"There's no membrane."},{"startTime":4561.063,"endTime":4562.083,"body":"There's no membrane."},{"startTime":4562.383,"endTime":4564.003,"body":"Or the membrane is porous."},{"startTime":4564.093,"endTime":4564.333,"body":"Yeah."},{"startTime":4564.423,"endTime":4565.713,"body":"Yes, yes."},{"startTime":4566.013,"endTime":4570.033,"body":"And so when we're having a tough"},{"startTime":4566.013,"endTime":4570.033,"body":"time at work, our family feels it."},{"startTime":4570.093,"endTime":4571.893,"body":"The people they care about, they feel it."},{"startTime":4571.898,"endTime":4572.553,"body":"They see it."},{"startTime":4572.703,"endTime":4575.823,"body":"And, and they're there"},{"startTime":4572.703,"endTime":4575.823,"body":"for you during that time."},{"startTime":4576.123,"endTime":4579.333,"body":"And when you have a win,"},{"startTime":4576.123,"endTime":4579.333,"body":"let them be there with you."},{"startTime":4579.453,"endTime":4579.543,"body":"Yeah."},{"startTime":4579.573,"endTime":4581.1630000000005,"body":"For that time also."},{"startTime":4581.253,"endTime":4585.123,"body":"Like it takes a conscious effort"},{"startTime":4581.253,"endTime":4585.123,"body":"to really make that and do that"},{"startTime":4585.123,"endTime":4585.483,"body":"well."},{"startTime":4585.613,"endTime":4586.103,"body":"Yeah."},{"startTime":4586.403,"endTime":4588.533,"body":"And give a little credit to Alex."},{"startTime":4588.5380000000005,"endTime":4592.651,"body":"He didn't know his wife came home"},{"startTime":4588.5380000000005,"endTime":4592.651,"body":"to surprise him, but I guess these"},{"startTime":4592.651,"endTime":4596.101,"body":"days would be like, Hey, gonna go"},{"startTime":4592.651,"endTime":4596.101,"body":"have a couple pops with my friends."},{"startTime":4596.101,"endTime":4597.391,"body":"We had a good day at work."},{"startTime":4597.751,"endTime":4598.621,"body":"Be home late."},{"startTime":4598.621,"endTime":4599.941,"body":"You know, give somebody a heads up."},{"startTime":4600.241,"endTime":4605.941,"body":"And then they, that's the communication"},{"startTime":4600.241,"endTime":4605.941,"body":"piece that hey, we, we've, my mood"},{"startTime":4605.941,"endTime":4610.291,"body":"has changed because we've had, we've"},{"startTime":4605.941,"endTime":4610.291,"body":"had, I've had a shift in mindset and"},{"startTime":4610.291,"endTime":4612.811,"body":"we've done this, all this cool stuff,"},{"startTime":4610.291,"endTime":4612.811,"body":"and I want to tell you about it."},{"startTime":4613.111,"endTime":4617.821,"body":"But instead, he didn't do that because"},{"startTime":4613.111,"endTime":4617.821,"body":"he left, put a, he put a wall in"},{"startTime":4617.821,"endTime":4620.341,"body":"between his work and his, his home life."},{"startTime":4620.611,"endTime":4620.911,"body":"Yes."},{"startTime":4621.091,"endTime":4622.531,"body":"And there's consequences."},{"startTime":4622.891,"endTime":4623.851,"body":"There's consequences."},{"startTime":4624.151,"endTime":4628.216,"body":". And all his wife saw was him walking"},{"startTime":4624.151,"endTime":4628.216,"body":"in with his with Stacy, I guess"},{"startTime":4628.216,"endTime":4630.286,"body":"she's like a, one of the expeditors."},{"startTime":4630.616,"endTime":4631.876,"body":"And I was like, what the heck?"},{"startTime":4631.936,"endTime":4633.076,"body":"And she hasn't been home."},{"startTime":4633.081,"endTime":4634.126,"body":"Like, what does that look like?"},{"startTime":4634.126,"endTime":4635.926,"body":"That doesn't look like horrible."},{"startTime":4635.956,"endTime":4636.466,"body":"Oh, good at all."},{"startTime":4636.466,"endTime":4638.926,"body":"Even though it was all"},{"startTime":4636.466,"endTime":4638.926,"body":"innocent, it don't look good."},{"startTime":4639.166,"endTime":4639.436,"body":"Yeah."},{"startTime":4639.436,"endTime":4643.996,"body":"So, um, yeah, it's there's a lot of"},{"startTime":4639.436,"endTime":4643.996,"body":"lessons that unpack there because"},{"startTime":4644.296,"endTime":4645.706,"body":"you're having a good day at work."},{"startTime":4646.006,"endTime":4649.486,"body":"You're gonna, you're gonna hopefully"},{"startTime":4646.006,"endTime":4649.486,"body":"take that home and have that good"},{"startTime":4649.486,"endTime":4650.836,"body":"day at the rest of the night."},{"startTime":4651.256,"endTime":4655.876,"body":"But if you don't, um, you might also have"},{"startTime":4651.256,"endTime":4655.876,"body":"problems at home that you're going to run"},{"startTime":4655.876,"endTime":4657.376,"body":"into, and then you'll, you'll feel it."},{"startTime":4657.616,"endTime":4660.886,"body":"And then also, if you have a bad day at"},{"startTime":4657.616,"endTime":4660.886,"body":"work, you're gonna bring that in you."},{"startTime":4660.886,"endTime":4664.216,"body":"And whether that's in your"},{"startTime":4660.886,"endTime":4664.216,"body":"conscious brain or in if it's in"},{"startTime":4664.2210000000005,"endTime":4668.166,"body":"your subconscious, it's still gonna"},{"startTime":4664.2210000000005,"endTime":4668.166,"body":"come out . There is no membrane."},{"startTime":4668.236,"endTime":4675.376,"body":"And, um, we have to, um, we have to"},{"startTime":4668.236,"endTime":4675.376,"body":"carry that and communicate our emotion"},{"startTime":4675.646,"endTime":4677.296,"body":"no matter where we are in our world."},{"startTime":4677.5960000000005,"endTime":4678.016,"body":"Yes."},{"startTime":4678.016,"endTime":4679.246,"body":"I think that's incredibly important."},{"startTime":4679.276,"endTime":4680.716,"body":"And, and that's true for me."},{"startTime":4680.716,"endTime":4683.266,"body":"And I still need to work on that  so much."},{"startTime":4683.626,"endTime":4687.616,"body":"Um, but I, I, at least I try"},{"startTime":4683.626,"endTime":4687.616,"body":"to, now we have good days."},{"startTime":4687.616,"endTime":4692.566,"body":"We have, we have rough days that"},{"startTime":4687.616,"endTime":4692.566,"body":"we, we share that, that way, um, you"},{"startTime":4692.566,"endTime":4697.366,"body":"come into the conversation kind of"},{"startTime":4692.566,"endTime":4697.366,"body":"understanding what's, what the mood is."},{"startTime":4697.666,"endTime":4701.5960000000005,"body":"But that's 24 25"},{"startTime":4701.896,"endTime":4703.336,"body":"My summary, that's all I wrote."},{"startTime":4703.486,"endTime":4704.146,"body":"Stop."},{"startTime":4704.446,"endTime":4706.126,"body":"Futile work."},{"startTime":4706.426,"endTime":4708.456,"body":"Oh, oh, yes."},{"startTime":4708.756,"endTime":4711.216,"body":"Jonah comes back right outta the gate."},{"startTime":4711.666,"endTime":4714.306,"body":"Jonah, they pick him up at the airport."},{"startTime":4714.311,"endTime":4716.556,"body":"Jonah is doing a sidewalk."},{"startTime":4716.916,"endTime":4718.116,"body":"He is going."},{"startTime":4718.566,"endTime":4722.296,"body":"And scene Genbutsu gets boots on."},{"startTime":4722.5960000000005,"endTime":4725.026,"body":"Jonah's got, he's got questions."},{"startTime":4725.326,"endTime":4726.286,"body":"He's got questions."},{"startTime":4726.286,"endTime":4728.866,"body":"He's doing the David"},{"startTime":4726.286,"endTime":4728.866,"body":"verbal thing, questions."},{"startTime":4729.166,"endTime":4732.286,"body":"And so they're, they're walking around"},{"startTime":4729.166,"endTime":4732.286,"body":"and they've had some wins, like,"},{"startTime":4732.286,"endTime":4733.606,"body":"they're like, Hey, this is awesome."},{"startTime":4733.606,"endTime":4735.106,"body":"Like, we check this out."},{"startTime":4735.466,"endTime":4739.8460000000005,"body":"Like we have these bottling, we have"},{"startTime":4735.466,"endTime":4739.8460000000005,"body":"this, we have this robot, and we have"},{"startTime":4739.8460000000005,"endTime":4742.426,"body":"the machinists helping out with capacity."},{"startTime":4742.606,"endTime":4743.746,"body":"We got the heat treat."},{"startTime":4743.866,"endTime":4746.896,"body":"We send the, the excess"},{"startTime":4743.866,"endTime":4746.896,"body":"stuff to the third party."},{"startTime":4746.901,"endTime":4750.136,"body":"And then at the end they're like,"},{"startTime":4746.901,"endTime":4750.136,"body":"they're all like thinking they're gonna"},{"startTime":4750.136,"endTime":4753.076,"body":"get high fives by Jonah, but, oh, no,"},{"startTime":4753.376,"endTime":4755.476,"body":"start, they're starting, they're bragging."},{"startTime":4755.476,"endTime":4758.686,"body":"And this is probably like half the"},{"startTime":4755.476,"endTime":4758.686,"body":"sidewalks I've been on with my management."},{"startTime":4758.691,"endTime":4762.886,"body":"They're like, this is, this is not great,"},{"startTime":4758.691,"endTime":4762.886,"body":"Thomas, but I'm thinking I'm just the"},{"startTime":4762.886,"endTime":4767.746,"body":"be's knees . But they start bragging about"},{"startTime":4762.886,"endTime":4767.746,"body":"their tag system, their signaling system."},{"startTime":4768.046,"endTime":4772.906,"body":"And it's again, he goes, he"},{"startTime":4768.046,"endTime":4772.906,"body":"starts to challenge Jonah."},{"startTime":4773.206,"endTime":4777.316,"body":"This, this jet setting consultant starts"},{"startTime":4773.206,"endTime":4777.316,"body":"to challenge the signaling system."},{"startTime":4777.616,"endTime":4778.756,"body":"He starts to challenge it."},{"startTime":4779.056,"endTime":4783.867,"body":"And he says, you're only getting"},{"startTime":4779.056,"endTime":4783.867,"body":"so many works out of the day."},{"startTime":4783.987,"endTime":4786.807,"body":"Like, you're only, like, you're,"},{"startTime":4783.987,"endTime":4786.807,"body":"you're like, how do you know"},{"startTime":4786.807,"endTime":4788.847,"body":"that the red is the true?"},{"startTime":4788.847,"endTime":4790.407,"body":"Like, like how do you even know?"},{"startTime":4790.707,"endTime":4791.217,"body":"And."},{"startTime":4791.517,"endTime":4793.977,"body":"He starts to challenge us and"},{"startTime":4791.517,"endTime":4793.977,"body":"they actually find an error."},{"startTime":4794.457,"endTime":4798.747,"body":"They find somebody doing green tag"},{"startTime":4794.457,"endTime":4798.747,"body":"work when there's a red tag stuff and"},{"startTime":4798.747,"endTime":4801.777,"body":"he is like, Hey, well we got, we got"},{"startTime":4798.747,"endTime":4801.777,"body":"this problem , and it's right there"},{"startTime":4801.777,"endTime":4803.937,"body":"in like right there in front of Jonah."},{"startTime":4804.237,"endTime":4807.249,"body":"And they start to see inventory again."},{"startTime":4807.549,"endTime":4807.899,"body":"Oh."},{"startTime":4808.139,"endTime":4808.419,"body":"Oh."},{"startTime":4808.719,"endTime":4810.459,"body":"And they're like, it's, and I like this."},{"startTime":4810.519,"endTime":4815.409,"body":"It's, it's, um, it's page 2 75 and"},{"startTime":4810.519,"endTime":4815.409,"body":"it's like, it's stacked as high as"},{"startTime":4815.409,"endTime":4817.899,"body":"the, the biggest forklift can reach."},{"startTime":4817.899,"endTime":4822.369,"body":"It's not just a mountain, but a"},{"startTime":4817.899,"endTime":4822.369,"body":"mountain with many peaks . Yep."},{"startTime":4822.549,"endTime":4824.649,"body":"Piles are even bigger than before."},{"startTime":4824.649,"endTime":4829.269,"body":"We identify the machine as a bottleneck,"},{"startTime":4824.649,"endTime":4829.269,"body":"we tied to every bin hanging from"},{"startTime":4829.269,"endTime":4835.779,"body":"every pallet is parts is a red tag and"},{"startTime":4829.269,"endTime":4835.779,"body":"somewhere behind it all it's own hugest,"},{"startTime":4836.109,"endTime":4838.9890000000005,"body":"obscured from our view is the Ncx 10."},{"startTime":4838.9890000000005,"endTime":4843.519,"body":"So they, even though they were like,"},{"startTime":4838.9890000000005,"endTime":4843.519,"body":"we got this figured out, they just, all"},{"startTime":4843.789,"endTime":4847.329,"body":"that they did was create more inventory."},{"startTime":4847.329,"endTime":4850.6720000000005,"body":"They haven't mastered the they"},{"startTime":4847.329,"endTime":4850.6720000000005,"body":"haven't mastered throughput yet."},{"startTime":4850.972,"endTime":4851.332,"body":"Yeah."},{"startTime":4851.632,"endTime":4855.622,"body":"And it was only through like a,"},{"startTime":4851.632,"endTime":4855.622,"body":"like a series of questions that"},{"startTime":4855.622,"endTime":4857.392,"body":"Joe, they actually see this."},{"startTime":4857.692,"endTime":4860.212,"body":"So John goes, by the way, do you"},{"startTime":4857.692,"endTime":4860.212,"body":"remember when I told you that a"},{"startTime":4860.217,"endTime":4864.442,"body":"plan in which everyone is working"},{"startTime":4860.217,"endTime":4864.442,"body":"all the time is very inefficient?"},{"startTime":4864.742,"endTime":4866.692,"body":"Cause they're like, Hey,"},{"startTime":4864.742,"endTime":4866.692,"body":"everybody's back on task."},{"startTime":4866.697,"endTime":4868.612,"body":"We got, we got capacity over here."},{"startTime":4868.792,"endTime":4869.722,"body":"These guys are doing this."},{"startTime":4869.722,"endTime":4871.252,"body":"We're Santa step off at third parties."},{"startTime":4871.432,"endTime":4873.202,"body":"Boom, boom, boom, we got this."},{"startTime":4873.202,"endTime":4876.322,"body":"And we're like, Jonah's like,"},{"startTime":4873.202,"endTime":4876.322,"body":"now your back to where you were."},{"startTime":4876.622,"endTime":4878.242,"body":"Everybody's working again."},{"startTime":4878.242,"endTime":4879.712,"body":"Like this is bad."},{"startTime":4880.012,"endTime":4880.622,"body":"Mm-hmm."},{"startTime":4880.712,"endTime":4883.282,"body":". So he, um, oh God, this is so good."},{"startTime":4883.342,"endTime":4885.733,"body":"I wanna read this whole chapter,"},{"startTime":4883.342,"endTime":4885.733,"body":". Well what do you think about that?"},{"startTime":4886.133,"endTime":4887.383,"body":"Let, let me read ahead."},{"startTime":4887.683,"endTime":4888.643,"body":"What do you think about."},{"startTime":4888.943,"endTime":4893.743,"body":"When you think you've, you've got"},{"startTime":4888.943,"endTime":4893.743,"body":"it down and you have somebody be"},{"startTime":4893.743,"endTime":4899.213,"body":"like, what's up with this quality"},{"startTime":4893.743,"endTime":4899.213,"body":"control process at the end?"},{"startTime":4899.693,"endTime":4905.566,"body":"And like, why are they reworking"},{"startTime":4899.693,"endTime":4905.566,"body":"red tagged things like this."},{"startTime":4905.566,"endTime":4910.652,"body":"This assembly has defects and it's"},{"startTime":4905.566,"endTime":4910.652,"body":"went through a red tag process."},{"startTime":4910.652,"endTime":4913.742,"body":"So that means it got priority"},{"startTime":4910.652,"endTime":4913.742,"body":"and that it went through here,"},{"startTime":4913.802,"endTime":4914.942,"body":"it went through this machine."},{"startTime":4915.092,"endTime":4915.962,"body":"We did all this stuff."},{"startTime":4915.967,"endTime":4919.052,"body":"We had all this stuff, we had all"},{"startTime":4915.967,"endTime":4919.052,"body":"these conferences and like, and at the"},{"startTime":4919.052,"endTime":4923.026,"body":"end of the day, we're still throwing"},{"startTime":4919.052,"endTime":4923.026,"body":"away a part of, part of the we're"},{"startTime":4923.026,"endTime":4927.076,"body":"having to send these defective parts"},{"startTime":4923.026,"endTime":4927.076,"body":"back through machining again because"},{"startTime":4927.076,"endTime":4929.506,"body":"they didn't pass quality inspection."},{"startTime":4929.806,"endTime":4930.776,"body":"Is that an issue?"},{"startTime":4931.076,"endTime":4931.766,"body":"? Yeah."},{"startTime":4932.066,"endTime":4933.836,"body":"Yes, yes,"},{"startTime":4934.286,"endTime":4934.496,"body":"yes."},{"startTime":4934.536,"endTime":4935.256,"body":"So yes."},{"startTime":4935.256,"endTime":4939.326,"body":"So, um, Jonah gets a piece of chalk"},{"startTime":4935.256,"endTime":4939.326,"body":"and he writes it on the floor and"},{"startTime":4939.331,"endTime":4943.586,"body":"he starts to, starts to, starts to"},{"startTime":4939.331,"endTime":4943.586,"body":"write this equation on the floor."},{"startTime":4943.826,"endTime":4947.816,"body":"And he starts to draw like, oh,"},{"startTime":4943.826,"endTime":4947.816,"body":"see this problem right here?"},{"startTime":4948.116,"endTime":4949.556,"body":"Then this is defective piece."},{"startTime":4949.556,"endTime":4954.926,"body":"It goes back and like, you"},{"startTime":4949.556,"endTime":4954.926,"body":"don't have 600 hours to do it."},{"startTime":4955.256,"endTime":4959.036,"body":"You only have 450 hours"},{"startTime":4955.256,"endTime":4959.036,"body":"because of all this rework."},{"startTime":4959.336,"endTime":4959.696,"body":"Yep."},{"startTime":4959.936,"endTime":4960.176,"body":"Yeah."},{"startTime":4960.176,"endTime":4967.076,"body":"So it's, um, again, they have what's 600"},{"startTime":4960.176,"endTime":4967.076,"body":"must for, they have 150 hours of idle"},{"startTime":4967.076,"endTime":4969.566,"body":"resources Because of quality errors."},{"startTime":4969.866,"endTime":4970.436,"body":"Yes."},{"startTime":4970.736,"endTime":4974.156,"body":"Because they put their"},{"startTime":4970.736,"endTime":4974.156,"body":"quality check at the end."},{"startTime":4974.516,"endTime":4975.326,"body":"Yes."},{"startTime":4975.656,"endTime":4976.636,"body":"Oh yes."},{"startTime":4976.946,"endTime":4979.076,"body":"This is why, this is why"},{"startTime":4976.946,"endTime":4979.076,"body":"this is my favorite chapter."},{"startTime":4979.076,"endTime":4980.876,"body":"Cause this, this, this cuts deep."},{"startTime":4981.176,"endTime":4981.626,"body":"Yes."},{"startTime":4981.686,"endTime":4986.156,"body":"Cause, um, if you're only inspecting"},{"startTime":4981.686,"endTime":4986.156,"body":"quality, like looking for errors"},{"startTime":4986.156,"endTime":4990.5960000000005,"body":"in defects at the end of that"},{"startTime":4986.156,"endTime":4990.5960000000005,"body":"entire production, All that entire"},{"startTime":4990.5960000000005,"endTime":4992.876,"body":"production crime run that has defects."},{"startTime":4992.966,"endTime":4994.136,"body":"You just created trash."},{"startTime":4994.436,"endTime":4995.456,"body":"Yes, yes."},{"startTime":4995.516,"endTime":4997.676,"body":"Or you created something that"},{"startTime":4995.516,"endTime":4997.676,"body":"you have to go run it again."},{"startTime":4997.976,"endTime":4998.816,"body":"Doesn't that suck?"},{"startTime":4999.116,"endTime":4999.746,"body":"It does."},{"startTime":4999.746,"endTime":5000.906,"body":"It brings, they hate it."},{"startTime":5001.056,"endTime":5004.186,"body":"Hate it when the quality guys"},{"startTime":5001.056,"endTime":5004.186,"body":"shows up and you're like, ah, crap."},{"startTime":5004.326,"endTime":5006.576,"body":"You we're gonna fail in an inspection."},{"startTime":5006.636,"endTime":5007.956,"body":"Never failed in an inspection."},{"startTime":5008.316,"endTime":5009.006,"body":"Oh God,"},{"startTime":5009.066,"endTime":5009.666,"body":"yes."},{"startTime":5009.756,"endTime":5012.396,"body":"You know, we had, oh, nightmare."},{"startTime":5012.696,"endTime":5014.436,"body":"Two things it reminds me of."},{"startTime":5014.436,"endTime":5019.176,"body":"It was a project and, and I was, we"},{"startTime":5014.436,"endTime":5019.176,"body":"were, our production planning was"},{"startTime":5019.176,"endTime":5020.946,"body":"very tight, and it was just internal."},{"startTime":5020.946,"endTime":5022.446,"body":"It wasn't with the GC was just trade."},{"startTime":5022.746,"endTime":5027.0960000000005,"body":"And my, the foreman asked me, he's"},{"startTime":5022.746,"endTime":5027.0960000000005,"body":"like, Jess, so how many, like, your"},{"startTime":5027.101,"endTime":5028.776,"body":"plan doesn't account for leaks?"},{"startTime":5029.076,"endTime":5029.646,"body":"I'm like, okay."},{"startTime":5029.946,"endTime":5032.916,"body":"He says, so how many leaks are acceptable?"},{"startTime":5033.006,"endTime":5036.006,"body":"And I'm like I don't"},{"startTime":5033.006,"endTime":5036.006,"body":"understand the question."},{"startTime":5036.306,"endTime":5037.626,"body":"Like, none."},{"startTime":5037.686,"endTime":5040.356,"body":"Like there's no leaks in the drawings."},{"startTime":5040.656,"endTime":5045.966,"body":"There's no spec item calling for"},{"startTime":5040.656,"endTime":5045.966,"body":"leaks, so we don't need to install"},{"startTime":5045.966,"endTime":5047.526,"body":"'em like we don't have to for real."},{"startTime":5047.826,"endTime":5049.356,"body":"Um, which was kind of funny."},{"startTime":5049.446,"endTime":5054.216,"body":"It wasn't funny to him, but it was"},{"startTime":5049.446,"endTime":5054.216,"body":"funny to me and what we did, and to this"},{"startTime":5054.216,"endTime":5057.426,"body":"perfect example of what you're talking"},{"startTime":5054.216,"endTime":5057.426,"body":"about, because of the way the build,"},{"startTime":5057.426,"endTime":5060.696,"body":"there was a whole bunch of stuff going"},{"startTime":5057.426,"endTime":5060.696,"body":"on on the first floor of this building."},{"startTime":5060.726,"endTime":5064.446,"body":"It was a renovation of"},{"startTime":5060.726,"endTime":5064.446,"body":"a old historic brewery."},{"startTime":5064.746,"endTime":5066.366,"body":"And the design hadn't been worked out."},{"startTime":5066.366,"endTime":5068.946,"body":"Elevations hadn't been worked"},{"startTime":5066.366,"endTime":5068.946,"body":"out, but they wanted to hurry"},{"startTime":5068.946,"endTime":5070.296,"body":"up and go with the guest rooms."},{"startTime":5070.296,"endTime":5071.946,"body":"So there was hotel rooms up above."},{"startTime":5072.186,"endTime":5072.576,"body":"Okay."},{"startTime":5072.876,"endTime":5076.806,"body":"So we go to town roughing in all the"},{"startTime":5072.876,"endTime":5076.806,"body":"cast iron for all of these guest rooms."},{"startTime":5077.106,"endTime":5080.796,"body":"But because we weren't tied into"},{"startTime":5077.106,"endTime":5080.796,"body":"the bottom, the decision was made."},{"startTime":5081.0960000000005,"endTime":5082.146,"body":"And I was ignorant."},{"startTime":5082.146,"endTime":5087.126,"body":"Like I didn't pay close enough attention"},{"startTime":5082.146,"endTime":5087.126,"body":"to not to continue installing without."},{"startTime":5087.426,"endTime":5090.8460000000005,"body":"So we installed a whole stack"},{"startTime":5087.426,"endTime":5090.8460000000005,"body":"of rooms because you know what?"},{"startTime":5090.876,"endTime":5092.436,"body":"They're gonna get the answer next week."},{"startTime":5092.736,"endTime":5093.546,"body":"Next week, Kane."},{"startTime":5093.546,"endTime":5094.476,"body":"They still don't have the answer."},{"startTime":5094.476,"endTime":5097.416,"body":"Okay, well let's do another stack"},{"startTime":5094.476,"endTime":5097.416,"body":"of rooms and another stack of rooms."},{"startTime":5097.806,"endTime":5102.936,"body":"While Tommy knew it, we had like, who"},{"startTime":5097.806,"endTime":5102.936,"body":"knows, I don't know, 40 units roughed in."},{"startTime":5103.236,"endTime":5105.876,"body":"None of them had been"},{"startTime":5103.236,"endTime":5105.876,"body":"inspected at this point."},{"startTime":5105.876,"endTime":5108.666,"body":"It's like, okay, they're never"},{"startTime":5105.876,"endTime":5108.666,"body":"gonna fig, like we cannot"},{"startTime":5108.666,"endTime":5110.136,"body":"be waiting for them anymore."},{"startTime":5110.436,"endTime":5111.396,"body":"We gotta test."},{"startTime":5111.456,"endTime":5115.446,"body":"We can't test with water because"},{"startTime":5111.456,"endTime":5115.446,"body":"there's nowhere to dump the water"},{"startTime":5115.446,"endTime":5117.156,"body":"because we can't install the mains."},{"startTime":5117.606,"endTime":5119.046,"body":"So we start testing with air."},{"startTime":5119.3460000000005,"endTime":5124.056,"body":"It's very difficult to find your"},{"startTime":5119.3460000000005,"endTime":5124.056,"body":"leaks on a no hub, cast iron system"},{"startTime":5124.326,"endTime":5129.966,"body":"when you're testing with air and you"},{"startTime":5124.326,"endTime":5129.966,"body":"have, I don't know, 3000 joints  to"},{"startTime":5129.966,"endTime":5133.746,"body":"find them and what we, what we just,"},{"startTime":5129.966,"endTime":5133.746,"body":"so it was a, it was a bear, right?"},{"startTime":5133.746,"endTime":5135.456,"body":"We had to hunt in for Lee."},{"startTime":5135.456,"endTime":5137.916,"body":"Wasting time, wasting time, wasting time."},{"startTime":5138.216,"endTime":5138.226,"body":"Anyways."},{"startTime":5138.526,"endTime":5139.8460000000005,"body":"Got to the source of it."},{"startTime":5139.8460000000005,"endTime":5141.826,"body":"Cuz we kept installing No, no, no, no, no."},{"startTime":5141.826,"endTime":5143.746,"body":"I said whoever's in like,"},{"startTime":5141.826,"endTime":5143.746,"body":"is it the same crew?"},{"startTime":5143.746,"endTime":5144.376,"body":"Yeah, it's the same crew."},{"startTime":5144.376,"endTime":5145.966,"body":"It's like, okay, stop."},{"startTime":5146.266,"endTime":5147.046,"body":"I'm like, what do you mean?"},{"startTime":5147.046,"endTime":5148.327,"body":"Like we gotta, I said, no, no, no, no."},{"startTime":5148.332,"endTime":5148.8460000000005,"body":"Stop."},{"startTime":5149.146,"endTime":5151.426,"body":"Cause they've installed"},{"startTime":5149.146,"endTime":5151.426,"body":"all of these leaks."},{"startTime":5151.726,"endTime":5157.426,"body":"like they're doing something, something"},{"startTime":5151.726,"endTime":5157.426,"body":"in their process is creating these leaks."},{"startTime":5157.726,"endTime":5158.536,"body":"Oh, come on Jess."},{"startTime":5158.536,"endTime":5160.216,"body":"I'm like, man, it's not a curse."},{"startTime":5160.216,"endTime":5163.546,"body":"Like this is, let's just go"},{"startTime":5160.216,"endTime":5163.546,"body":"watch what they're doing."},{"startTime":5163.8460000000005,"endTime":5166.756,"body":"So what ended up being, they had"},{"startTime":5163.8460000000005,"endTime":5166.756,"body":"one of the helpers on the team, on"},{"startTime":5166.756,"endTime":5170.986,"body":"that cast iron team when he was ins,"},{"startTime":5166.756,"endTime":5170.986,"body":"when he was assembling the bands."},{"startTime":5171.016,"endTime":5172.636,"body":"He wasn't torquing them down."},{"startTime":5172.936,"endTime":5179.536,"body":"He was using this, we bought these torque"},{"startTime":5172.936,"endTime":5179.536,"body":"mil, fancy Milwaukee torque screw guns."},{"startTime":5179.716,"endTime":5182.146,"body":"They weren't screw guns, but they"},{"startTime":5179.716,"endTime":5182.146,"body":"were specifically for no hub bands"},{"startTime":5182.416,"endTime":5185.326,"body":"and they, they had a certain torque"},{"startTime":5182.416,"endTime":5185.326,"body":"adjusted a tight to the right torque."},{"startTime":5185.416,"endTime":5185.936,"body":"Oh yeah."},{"startTime":5186.236,"endTime":5189.746,"body":"He had his own little"},{"startTime":5186.236,"endTime":5189.746,"body":"Milwaukee drill that he used."},{"startTime":5189.8460000000005,"endTime":5190.136,"body":"I."},{"startTime":5190.436,"endTime":5191.016,"body":"Like an"},{"startTime":5191.016,"endTime":5191.3460000000005,"body":"impact."},{"startTime":5191.616,"endTime":5192.0960000000005,"body":"Yeah, yeah."},{"startTime":5192.0960000000005,"endTime":5194.046,"body":"Like just a little impact or something."},{"startTime":5194.086,"endTime":5195.206,"body":"It looked, it wasn't calibrated."},{"startTime":5195.206,"endTime":5196.716,"body":"Yeah, it wasn't calibrated."},{"startTime":5197.016,"endTime":5201.336,"body":"So he was going to town with this drill,"},{"startTime":5197.016,"endTime":5201.336,"body":"but it never torque the damn bands."},{"startTime":5201.636,"endTime":5205.116,"body":"So every damn band he"},{"startTime":5201.636,"endTime":5205.116,"body":"installed had a leak."},{"startTime":5205.416,"endTime":5205.836,"body":"Yeah."},{"startTime":5205.926,"endTime":5211.026,"body":"And so to your point, right, the quality"},{"startTime":5205.926,"endTime":5211.026,"body":"check was at the end of the installation."},{"startTime":5211.326,"endTime":5214.206,"body":"And so, you know, of course"},{"startTime":5211.326,"endTime":5214.206,"body":"I lost it a little bit."},{"startTime":5214.206,"endTime":5219.386,"body":"Had to go, come back, walk off, come"},{"startTime":5214.206,"endTime":5219.386,"body":"back and say, all right guys, I,"},{"startTime":5219.386,"endTime":5221.756,"body":"I, I'm sorry, but this is the deal."},{"startTime":5221.756,"endTime":5226.826,"body":"We've lost 120 man hours testing and"},{"startTime":5221.756,"endTime":5226.826,"body":"we still haven't found all the leaks."},{"startTime":5227.156,"endTime":5227.336,"body":"We"},{"startTime":5227.636,"endTime":5230.186,"body":"testing is not a very"},{"startTime":5227.636,"endTime":5230.186,"body":"productive use of anyone's."},{"startTime":5230.186,"endTime":5231.176,"body":"Not at all."},{"startTime":5231.386,"endTime":5231.966,"body":"Not at all."},{"startTime":5232.046,"endTime":5233.426,"body":"It's still filling it up with water."},{"startTime":5233.726,"endTime":5234.176,"body":"Yes."},{"startTime":5234.656,"endTime":5235.376,"body":"Looking for errors."},{"startTime":5235.376,"endTime":5235.706,"body":"Yeah."},{"startTime":5235.946,"endTime":5236.576,"body":"Yes."},{"startTime":5236.576,"endTime":5240.5960000000005,"body":"So I said, let's, I want"},{"startTime":5236.576,"endTime":5240.5960000000005,"body":"to, let's go through, let's"},{"startTime":5240.5960000000005,"endTime":5242.246,"body":"get two pieces of cast iron."},{"startTime":5242.546,"endTime":5244.856,"body":"I want you to cut it and"},{"startTime":5242.546,"endTime":5244.856,"body":"I want you to assemble it."},{"startTime":5244.861,"endTime":5246.356,"body":"And I wanna watch how y'all are doing."},{"startTime":5246.496,"endTime":5246.816,"body":"Damn."},{"startTime":5246.956,"endTime":5247.576,"body":"You did a"},{"startTime":5247.581,"endTime":5247.976,"body":"mockup."},{"startTime":5248.186,"endTime":5248.906,"body":"Yes."},{"startTime":5248.906,"endTime":5251.0960000000005,"body":"Because I'm trying to figure this out."},{"startTime":5251.0960000000005,"endTime":5254.486,"body":"And that's when I realized like, wait"},{"startTime":5251.0960000000005,"endTime":5254.486,"body":"a minute, I see what the, and I had my"},{"startTime":5254.486,"endTime":5256.3460000000005,"body":"own old school torque wrench, right."},{"startTime":5256.3460000000005,"endTime":5260.036,"body":"To make sure, cause I was"},{"startTime":5256.3460000000005,"endTime":5260.036,"body":"automatically just blaming the tool."},{"startTime":5260.336,"endTime":5260.686,"body":"Oh"},{"startTime":5260.686,"endTime":5260.926,"body":"yes."},{"startTime":5260.926,"endTime":5261.406,"body":"Right."},{"startTime":5261.406,"endTime":5263.646,"body":"And so I said, person A, go for it."},{"startTime":5263.651,"endTime":5263.916,"body":"Boom."},{"startTime":5263.916,"endTime":5264.686,"body":"To torque."},{"startTime":5264.686,"endTime":5265.046,"body":"Okay."},{"startTime":5265.116,"endTime":5265.606,"body":"Okay."},{"startTime":5265.611,"endTime":5265.806,"body":"Good."},{"startTime":5265.811,"endTime":5266.556,"body":"That one's a good one."},{"startTime":5266.561,"endTime":5267.996,"body":"Next one, person B."},{"startTime":5267.996,"endTime":5268.476,"body":"Torque tort."},{"startTime":5268.506,"endTime":5268.776,"body":"Okay."},{"startTime":5268.776,"endTime":5269.826,"body":"Good person."},{"startTime":5269.831,"endTime":5270.0960000000005,"body":"C."},{"startTime":5270.0960000000005,"endTime":5273.366,"body":"Like, oh man, I still, I had to"},{"startTime":5270.0960000000005,"endTime":5273.366,"body":"crank down on it and I look, I"},{"startTime":5273.366,"endTime":5275.556,"body":"say, oh man, it's your drill."},{"startTime":5275.856,"endTime":5277.146,"body":"Son of a gut."},{"startTime":5277.146,"endTime":5279.336,"body":"Like, like, dude, how long"},{"startTime":5277.146,"endTime":5279.336,"body":"you been using the drill?"},{"startTime":5279.336,"endTime":5280.026,"body":"Since I got here?"},{"startTime":5280.031,"endTime":5280.956,"body":"Like, he was excited."},{"startTime":5280.956,"endTime":5281.616,"body":"I just bought it."},{"startTime":5281.621,"endTime":5283.026,"body":"I'm like, calm down."},{"startTime":5283.146,"endTime":5286.026,"body":"It's like, all right bro, I"},{"startTime":5283.146,"endTime":5286.026,"body":"love your drill, but you cannot"},{"startTime":5286.031,"endTime":5288.306,"body":"use that drill on this system."},{"startTime":5288.606,"endTime":5292.386,"body":"I'm not blaming you, but I'm going to"},{"startTime":5288.606,"endTime":5292.386,"body":"bet that that's the source of our leak."},{"startTime":5292.776,"endTime":5293.436,"body":"No, it's not."},{"startTime":5293.436,"endTime":5293.886,"body":"Check it out."},{"startTime":5294.036,"endTime":5294.156,"body":"Okay."},{"startTime":5294.156,"endTime":5294.726,"body":"Let's do another."},{"startTime":5295.026,"endTime":5298.181,"body":"and then I want you to use my torque"},{"startTime":5295.026,"endTime":5298.181,"body":"wrench to torque to see if it's set."},{"startTime":5298.571,"endTime":5299.021,"body":"Okay."},{"startTime":5299.441,"endTime":5300.191,"body":"He did the other one."},{"startTime":5300.191,"endTime":5302.701,"body":"He is like, oh, and he like"},{"startTime":5302.921,"endTime":5303.641,"body":"turned over."},{"startTime":5303.9710000000005,"endTime":5304.181,"body":"Yeah."},{"startTime":5304.181,"endTime":5304.451,"body":"Yeah."},{"startTime":5304.541,"endTime":5307.121,"body":"I was able to, he was able"},{"startTime":5304.541,"endTime":5307.121,"body":"to give it a couple turns."},{"startTime":5307.121,"endTime":5309.881,"body":"He was like, oh, like, you know,"},{"startTime":5307.121,"endTime":5309.881,"body":"he didn't do it on purpose."},{"startTime":5310.181,"endTime":5310.931,"body":"Just didn't know."},{"startTime":5311.231,"endTime":5314.021,"body":"And we hadn't designed like from that."},{"startTime":5314.021,"endTime":5317.561,"body":"My takeaway was like, man, how"},{"startTime":5314.021,"endTime":5317.561,"body":"often, how many times have I put"},{"startTime":5317.561,"endTime":5321.461,"body":"somebody to install cash down or run"},{"startTime":5317.561,"endTime":5321.461,"body":"domestic water, pro press, soder,"},{"startTime":5321.461,"endTime":5325.291,"body":"doesn't matter, whatever system"},{"startTime":5321.461,"endTime":5325.291,"body":"we're using, and just said, go do it."},{"startTime":5325.591,"endTime":5328.831,"body":"And didn't verify that they had"},{"startTime":5325.591,"endTime":5328.831,"body":"the right tools or the right"},{"startTime":5328.836,"endTime":5331.081,"body":"technique to use that system."},{"startTime":5331.381,"endTime":5334.981,"body":"So by failing to do that, that"},{"startTime":5331.381,"endTime":5334.981,"body":"little introductory, Hey, when you're"},{"startTime":5334.981,"endTime":5338.641,"body":"running cast iron, this is what you"},{"startTime":5334.981,"endTime":5338.641,"body":"do when you're soldering copper."},{"startTime":5338.671,"endTime":5342.301,"body":"Use this size tip, not this"},{"startTime":5338.671,"endTime":5342.301,"body":"size tip for this size copper."},{"startTime":5342.601,"endTime":5343.621,"body":"We don't do that."},{"startTime":5343.921,"endTime":5345.301,"body":"We just say go run it."},{"startTime":5345.451,"endTime":5349.591,"body":"And then we got leaks and we're wonder,"},{"startTime":5345.451,"endTime":5349.591,"body":"or my favorite is, um, threaded pipe."},{"startTime":5349.891,"endTime":5351.031,"body":"I love running thread."},{"startTime":5351.121,"endTime":5354.001,"body":"That's my like, ultimate"},{"startTime":5351.121,"endTime":5354.001,"body":"favorite is to run screw pipe."},{"startTime":5354.301,"endTime":5359.821,"body":"But you gotta check the threads"},{"startTime":5354.301,"endTime":5359.821,"body":"every like eight to 10 joints that"},{"startTime":5359.821,"endTime":5363.901,"body":"you make because the threading dye"},{"startTime":5359.821,"endTime":5363.901,"body":"it, it's got some wiggle in it."},{"startTime":5364.201,"endTime":5367.261,"body":"And after you've threaded so many"},{"startTime":5364.201,"endTime":5367.261,"body":"joints, you gotta adjust it again."},{"startTime":5367.261,"endTime":5368.341,"body":"You got Oh, the"},{"startTime":5368.341,"endTime":5368.9710000000005,"body":"machine."},{"startTime":5369.391,"endTime":5370.111,"body":"Yes."},{"startTime":5370.411,"endTime":5372.121,"body":"Teeth of the dye, the threading dye."},{"startTime":5372.121,"endTime":5373.111,"body":"You gotta adjust it."},{"startTime":5373.411,"endTime":5376.382,"body":"And I was really good at it because"},{"startTime":5373.411,"endTime":5376.382,"body":"I would do that and I wouldn't have"},{"startTime":5376.387,"endTime":5380.011,"body":"a lot of leaks if people thought"},{"startTime":5376.387,"endTime":5380.011,"body":"I was just like super strong and"},{"startTime":5380.011,"endTime":5381.001,"body":"would tighten the hell out of it."},{"startTime":5381.001,"endTime":5381.991,"body":"No, it wasn't that."},{"startTime":5382.321,"endTime":5385.441,"body":"I was always checking my teeth"},{"startTime":5382.321,"endTime":5385.441,"body":"to make sure they were the right."},{"startTime":5385.681,"endTime":5386.161,"body":"Yeah."},{"startTime":5386.461,"endTime":5391.981,"body":"And so anyways, moving that quality"},{"startTime":5386.461,"endTime":5391.981,"body":"check to the back end of it cost"},{"startTime":5392.303,"endTime":5393.931,"body":"it was, it was a damn nightmare."},{"startTime":5393.931,"endTime":5394.951,"body":"Gave me a couple ulcers."},{"startTime":5395.251,"endTime":5396.961,"body":","},{"startTime":5395.251,"endTime":5396.961,"body":"yes, but okay."},{"startTime":5397.081,"endTime":5397.501,"body":"Boom."},{"startTime":5397.801,"endTime":5398.591,"body":"You nailed it."},{"startTime":5398.801,"endTime":5401.981,"body":"While you were talking, I wrote"},{"startTime":5398.801,"endTime":5401.981,"body":"down some rules, some summary points"},{"startTime":5402.281,"endTime":5403.511,"body":"that was kind of rambling, but."},{"startTime":5403.856,"endTime":5404.306,"body":"Page."},{"startTime":5404.606,"endTime":5407.649,"body":"He Jonas says exactly what you said."},{"startTime":5407.949,"endTime":5412.159,"body":"Um, he says and, and the example"},{"startTime":5407.949,"endTime":5412.159,"body":"you were saying was, Hey, we had"},{"startTime":5412.159,"endTime":5416.509,"body":"a, we had a quality problem because"},{"startTime":5412.159,"endTime":5416.509,"body":"the torque, um, the machine that"},{"startTime":5416.509,"endTime":5418.339,"body":"we're using didn't torque it, right?"},{"startTime":5418.369,"endTime":5418.519,"body":"Yep."},{"startTime":5418.519,"endTime":5422.059,"body":"Torque it down to the specification"},{"startTime":5418.519,"endTime":5422.059,"body":"that was required, and we made a mistake"},{"startTime":5422.059,"endTime":5425.269,"body":"and we didn't stop the futile work."},{"startTime":5425.269,"endTime":5429.589,"body":"The futile work was the guy thinking"},{"startTime":5425.269,"endTime":5429.589,"body":"he was twerking into specs, but"},{"startTime":5429.589,"endTime":5431.179,"body":"not, and then not checking it."},{"startTime":5431.599,"endTime":5431.689,"body":"Yes."},{"startTime":5431.849,"endTime":5436.879,"body":"So, um, so Jonah has the same issue"},{"startTime":5431.849,"endTime":5436.879,"body":"because they got, they have, we're"},{"startTime":5436.879,"endTime":5440.209,"body":"like, we're so productive with"},{"startTime":5436.879,"endTime":5440.209,"body":"this red tag green tag system."},{"startTime":5440.449,"endTime":5441.379,"body":"Now we're killing it."},{"startTime":5441.379,"endTime":5445.639,"body":"And he's like, you got piles of"},{"startTime":5441.379,"endTime":5445.639,"body":"inventory, . This is not a good idea."},{"startTime":5445.759,"endTime":5447.409,"body":"He says, create a simple rule."},{"startTime":5447.709,"endTime":5451.549,"body":"He goes, , we can form a simple rule,"},{"startTime":5447.709,"endTime":5451.549,"body":"which will be true in every case."},{"startTime":5451.549,"endTime":5455.929,"body":"The level of utilization of a non"},{"startTime":5451.549,"endTime":5455.929,"body":"bottleneck is not determined by"},{"startTime":5455.929,"endTime":5460.669,"body":"its own potential, but by some"},{"startTime":5455.929,"endTime":5460.669,"body":"other constraint in the system."},{"startTime":5460.969,"endTime":5466.429,"body":"So if you have a non bottleneck, you"},{"startTime":5460.969,"endTime":5466.429,"body":"got, what's the thing on a horse?"},{"startTime":5466.509,"endTime":5467.599,"body":"The rains."},{"startTime":5468.029,"endTime":5469.369,"body":"The rains, slow it down."},{"startTime":5469.369,"endTime":5472.399,"body":"I don't ride horses, but"},{"startTime":5469.369,"endTime":5472.399,"body":"I do watch Western movies."},{"startTime":5472.669,"endTime":5475.909,"body":"So they pull on the rains"},{"startTime":5472.669,"endTime":5475.909,"body":"to slow the horse down."},{"startTime":5476.209,"endTime":5480.289,"body":"Um, and the horse is trained that,"},{"startTime":5476.209,"endTime":5480.289,"body":"that it knows that when the rains get"},{"startTime":5480.289,"endTime":5481.399,"body":"pulled, it's supposed to slow down."},{"startTime":5481.519,"endTime":5486.289,"body":"So what he says is, you guys, if you"},{"startTime":5481.519,"endTime":5486.289,"body":"have non bottlenecks, don't work them."},{"startTime":5486.589,"endTime":5489.499,"body":"And it's like, oh my"},{"startTime":5486.589,"endTime":5489.499,"body":"God, no, not possible."},{"startTime":5489.499,"endTime":5490.429,"body":"What do you mean?"},{"startTime":5490.729,"endTime":5494.179,"body":"And then like, they're like, what"},{"startTime":5490.729,"endTime":5494.179,"body":"do you mean if we don't keep our"},{"startTime":5494.479,"endTime":5499.669,"body":"machines and our workers productive,"},{"startTime":5494.479,"endTime":5499.669,"body":"we will get bad production numbers."},{"startTime":5499.669,"endTime":5500.509,"body":"And those go to."},{"startTime":5500.809,"endTime":5502.249,"body":"Like it's fear now."},{"startTime":5502.379,"endTime":5508.249,"body":"It's like, it's like, guys, you're not, so"},{"startTime":5502.379,"endTime":5508.249,"body":"the note I wrote was kind of cryptic here."},{"startTime":5508.549,"endTime":5515.299,"body":"Um, do not pursue an activity that,"},{"startTime":5508.549,"endTime":5515.299,"body":"that does not progress towards the goal."},{"startTime":5515.419,"endTime":5516.029,"body":"Mm-hmm."},{"startTime":5516.329,"endTime":5522.639,"body":"do not pursue an activity that is"},{"startTime":5516.329,"endTime":5522.639,"body":"not lead to achieving the goal."},{"startTime":5522.939,"endTime":5523.149,"body":"Mm-hmm."},{"startTime":5523.449,"endTime":5527.799,"body":", repeat, stop futile work."},{"startTime":5528.189,"endTime":5528.639,"body":"Yes."},{"startTime":5528.909,"endTime":5534.207,"body":"Um, and it's hard because"},{"startTime":5528.909,"endTime":5534.207,"body":"oftentimes raining in the the,"},{"startTime":5534.697,"endTime":5537.907,"body":"the thoroughbred is not allowed."},{"startTime":5538.207,"endTime":5538.567,"body":"Yeah."},{"startTime":5538.747,"endTime":5541.627,"body":"Or there's consequences."},{"startTime":5541.927,"endTime":5542.197,"body":"Yes."},{"startTime":5542.497,"endTime":5545.377,"body":"Um, be because of the"},{"startTime":5542.497,"endTime":5545.377,"body":"traditional mindset of things."},{"startTime":5545.377,"endTime":5546.307,"body":"But what Yes."},{"startTime":5546.337,"endTime":5550.818,"body":"I wanna say is that if, if you have"},{"startTime":5546.337,"endTime":5550.818,"body":"non bottlenecks working even at a"},{"startTime":5550.818,"endTime":5554.958,"body":"lower, even lowering, and they're"},{"startTime":5550.818,"endTime":5554.958,"body":"still producing and they're producing"},{"startTime":5554.963,"endTime":5558.378,"body":"inventory and the inventory's getting"},{"startTime":5554.963,"endTime":5558.378,"body":"all piled up, you're just creating waste."},{"startTime":5558.828,"endTime":5559.098,"body":"Yep."},{"startTime":5559.398,"endTime":5560.898,"body":"Take that a team . Yep."},{"startTime":5561.078,"endTime":5566.06,"body":"And have 'em, have 'em"},{"startTime":5561.078,"endTime":5566.06,"body":"go do training or Yeah."},{"startTime":5566.33,"endTime":5570.68,"body":"Deep clean or go torque test the bands."},{"startTime":5571.04,"endTime":5571.16,"body":"Yes."},{"startTime":5571.22,"endTime":5576.86,"body":"On the, or do let's do extra"},{"startTime":5571.22,"endTime":5576.86,"body":"water testing so that when we do"},{"startTime":5576.86,"endTime":5580.67,"body":"the water tests in front of the"},{"startTime":5576.86,"endTime":5580.67,"body":"inspector, no factor good to go."},{"startTime":5580.97,"endTime":5581.3,"body":"Right?"},{"startTime":5581.33,"endTime":5581.42,"body":"Yes."},{"startTime":5581.42,"endTime":5585.83,"body":"So it's, it's, you have"},{"startTime":5581.42,"endTime":5585.83,"body":"to stop futile work."},{"startTime":5586.1,"endTime":5590.15,"body":"And this is a, this is a rule or a law."},{"startTime":5590.155,"endTime":5593.57,"body":"I don't know what it's, but, um,"},{"startTime":5590.155,"endTime":5593.57,"body":"if you're, if, if, if you don't"},{"startTime":5593.57,"endTime":5595.67,"body":"take that step, you'll have."},{"startTime":5595.97,"endTime":5599.54,"body":"You might be super productive and"},{"startTime":5595.97,"endTime":5599.54,"body":"everybody's humming along, but your,"},{"startTime":5599.6,"endTime":5603.62,"body":"your, your operation will be not"},{"startTime":5599.6,"endTime":5603.62,"body":"running at optimum capacity because"},{"startTime":5603.8,"endTime":5607.7300000000005,"body":"all you're doing is creating inventory"},{"startTime":5603.8,"endTime":5607.7300000000005,"body":"and getting them the way, and you're"},{"startTime":5607.7300000000005,"endTime":5610.7,"body":"burning people's energies for nothing."},{"startTime":5611.03,"endTime":5611.66,"body":"For nothing."},{"startTime":5611.665,"endTime":5614.69,"body":"And then also when you have"},{"startTime":5611.665,"endTime":5614.69,"body":"inventory, here comes the"},{"startTime":5614.96,"endTime":5617.69,"body":"secret about overproduction."},{"startTime":5617.99,"endTime":5621.68,"body":"It leads to all of the"},{"startTime":5617.99,"endTime":5621.68,"body":"other eight or seven waste."},{"startTime":5622.1,"endTime":5624.41,"body":"It's the mother of all the waste."},{"startTime":5624.415,"endTime":5626.33,"body":"It'll lead to all your quality problems."},{"startTime":5626.33,"endTime":5628.79,"body":"So if you have any inventory"},{"startTime":5626.33,"endTime":5628.79,"body":"laying around, you're gonna"},{"startTime":5628.79,"endTime":5629.99,"body":"have quality problems."},{"startTime":5629.99,"endTime":5630.74,"body":"So guess what?"},{"startTime":5630.95,"endTime":5635.75,"body":"Quality leader of, of a very large"},{"startTime":5630.95,"endTime":5635.75,"body":"general contractor, what is my"},{"startTime":5635.75,"endTime":5637.64,"body":"indicator for quality problems?"},{"startTime":5637.94,"endTime":5640.46,"body":"Overproduction, any kind of"},{"startTime":5637.94,"endTime":5640.46,"body":"overproduction that's happening."},{"startTime":5640.76,"endTime":5641.63,"body":"I already know."},{"startTime":5641.69,"endTime":5642.68,"body":"I already know."},{"startTime":5642.68,"endTime":5645.44,"body":"I don't know what the situation is, but"},{"startTime":5642.68,"endTime":5645.44,"body":"I already know there's gonna be some"},{"startTime":5645.56,"endTime":5650.09,"body":"errors and defects and that we're gonna"},{"startTime":5645.56,"endTime":5650.09,"body":"do forensic analysis on that inventory."},{"startTime":5650.09,"endTime":5651.05,"body":"And that's what they do here."},{"startTime":5651.5,"endTime":5652.91,"body":"That's what they do in this chapter."},{"startTime":5652.91,"endTime":5654.65,"body":"They stopped futile work."},{"startTime":5654.655,"endTime":5655.76,"body":"So ? Yes."},{"startTime":5655.8,"endTime":5657.17,"body":"And guess what it is?"},{"startTime":5657.47,"endTime":5659.99,"body":"This is the, this is the zinger."},{"startTime":5660.29,"endTime":5665.54,"body":"Um, and it's right here on, I dunno what"},{"startTime":5660.29,"endTime":5665.54,"body":"it's trying to find it real quick, but"},{"startTime":5665.54,"endTime":5668.12,"body":"it's, um, so you don't do the inventory."},{"startTime":5668.57,"endTime":5673.61,"body":"And then I wrote, do not"},{"startTime":5668.57,"endTime":5673.61,"body":"optimize Hollywood metrics."},{"startTime":5673.85,"endTime":5674.66,"body":"Ooh,"},{"startTime":5674.96,"endTime":5675.46,"body":"."},{"startTime":5674.96,"endTime":5675.46,"body":"But I,"},{"startTime":5675.76,"endTime":5680.2,"body":"what I mean by Hollywood is that"},{"startTime":5675.76,"endTime":5680.2,"body":"it's an actor or it's it's fiction."},{"startTime":5680.47,"endTime":5680.92,"body":"Yes."},{"startTime":5680.9800000000005,"endTime":5684.82,"body":"Or it's, um, it's a metric"},{"startTime":5680.9800000000005,"endTime":5684.82,"body":"that looks cool on a dashboard."},{"startTime":5685.12,"endTime":5688.14,"body":"I, um, and it makes it"},{"startTime":5685.12,"endTime":5688.14,"body":"feel, it makes us feel good."},{"startTime":5688.14,"endTime":5690.15,"body":"It's like, damn, the guys"},{"startTime":5688.14,"endTime":5690.15,"body":"are super productive."},{"startTime":5690.45,"endTime":5691.65,"body":"They're knocking it outta the park."},{"startTime":5692.01,"endTime":5695.67,"body":"If that, if that metric doesn't"},{"startTime":5692.01,"endTime":5695.67,"body":"lead us towards the goal, if it's"},{"startTime":5695.67,"endTime":5697.69,"body":"only a local optimization, it."},{"startTime":5697.99,"endTime":5699.01,"body":"So don't even pursue it."},{"startTime":5699.01,"endTime":5700.45,"body":"Don't even put it on your dashboard."},{"startTime":5700.45,"endTime":5704.5,"body":"Throw that thing, delete it off your power"},{"startTime":5700.45,"endTime":5704.5,"body":"BI or your whiteboard or whatever it is."},{"startTime":5704.56,"endTime":5705.22,"body":"Whatever."},{"startTime":5705.225,"endTime":5705.49,"body":"Yep."},{"startTime":5705.79,"endTime":5707.5,"body":"don't, so don't pursue it."},{"startTime":5707.71,"endTime":5711.58,"body":"Creating excess inventory and"},{"startTime":5707.71,"endTime":5711.58,"body":"two, don't even measure that."},{"startTime":5711.64,"endTime":5713.08,"body":"Just not even worth your time."},{"startTime":5713.38,"endTime":5716.2300000000005,"body":"So he's such a, he's such a sage."},{"startTime":5716.65,"endTime":5717.19,"body":"Yes."},{"startTime":5717.34,"endTime":5719.2300000000005,"body":"But he, he literally stops that group."},{"startTime":5719.38,"endTime":5722.65,"body":"We're like, and puts 'em in place, but"},{"startTime":5719.38,"endTime":5722.65,"body":"only, he's like, I understand these,"},{"startTime":5722.655,"endTime":5726.76,"body":"like, these simple rules and I'm trying"},{"startTime":5722.655,"endTime":5726.76,"body":"to learn, trust me, like if I walk"},{"startTime":5726.76,"endTime":5728.5,"body":"on your job site, I see inventory."},{"startTime":5728.5,"endTime":5732.85,"body":"I'm not gonna be like, oh, we got"},{"startTime":5728.5,"endTime":5732.85,"body":"issues here, . But, um, I, I always,"},{"startTime":5732.85,"endTime":5737.44,"body":"constantly are like, let's not"},{"startTime":5732.85,"endTime":5737.44,"body":"try to chase down these Hollywood"},{"startTime":5737.445,"endTime":5738.88,"body":"metrics that just look cool."},{"startTime":5739.18,"endTime":5739.51,"body":"Yeah."},{"startTime":5739.81,"endTime":5740.14,"body":"What do you think"},{"startTime":5740.14,"endTime":5740.44,"body":"about that?"},{"startTime":5740.8,"endTime":5743.47,"body":"I think here, I'm gonna say"},{"startTime":5740.8,"endTime":5743.47,"body":"something controversial."},{"startTime":5743.77,"endTime":5749.42,"body":"The Hollywood metrics of"},{"startTime":5743.77,"endTime":5749.42,"body":"contractors, project teams, general"},{"startTime":5749.42,"endTime":5754.43,"body":"contractors, trades of, we finish"},{"startTime":5749.42,"endTime":5754.43,"body":"on time and we finished on budget."},{"startTime":5754.7300000000005,"endTime":5756.02,"body":"I especially, oh yeah."},{"startTime":5756.32,"endTime":5758.34,"body":", especially for GCs."},{"startTime":5758.64,"endTime":5761.55,"body":"I say it's a Hollywood"},{"startTime":5758.64,"endTime":5761.55,"body":"metric for two reasons."},{"startTime":5761.61,"endTime":5763.65,"body":"One big fricking deal."},{"startTime":5763.655,"endTime":5765.39,"body":"You were under contract to do that."},{"startTime":5765.69,"endTime":5767.62,"body":"Two at what cost?"},{"startTime":5767.92,"endTime":5768.1,"body":"Right?"},{"startTime":5768.1,"endTime":5773.32,"body":"Because general contractors, most"},{"startTime":5768.1,"endTime":5773.32,"body":"of their staff are salaried, so"},{"startTime":5773.32,"endTime":5779.44,"body":"they're not, they have no idea how"},{"startTime":5773.32,"endTime":5779.44,"body":"many hours their people are working."},{"startTime":5779.74,"endTime":5784.63,"body":"And so how many of their people are"},{"startTime":5779.74,"endTime":5784.63,"body":"on their second or third divorce or"},{"startTime":5784.66,"endTime":5789.13,"body":"on the verge of their first, how many"},{"startTime":5784.66,"endTime":5789.13,"body":"of their staff are self-medicating?"},{"startTime":5789.43,"endTime":5791.4800000000005,"body":"How many of their staff"},{"startTime":5789.43,"endTime":5791.4800000000005,"body":"are freaking miserable?"},{"startTime":5791.78,"endTime":5793.88,"body":"But they're touting on scheduling."},{"startTime":5793.91,"endTime":5794.53,"body":"Oh yeah."},{"startTime":5794.83,"endTime":5797.86,"body":"That on schedule and on budget"},{"startTime":5794.83,"endTime":5797.86,"body":"don't mean jack when your people"},{"startTime":5797.86,"endTime":5799.42,"body":"are unhealthy and falling apart."},{"startTime":5799.72,"endTime":5801.79,"body":"So it's like, I've always, I've"},{"startTime":5799.72,"endTime":5801.79,"body":"asked this question several times,"},{"startTime":5801.795,"endTime":5805.9,"body":"like, why, why can't we track the"},{"startTime":5801.795,"endTime":5805.9,"body":"number of hours people are working?"},{"startTime":5806.11,"endTime":5809.95,"body":"Like I'm, I understand like it's not"},{"startTime":5806.11,"endTime":5809.95,"body":"a time thing cause they're salary, but"},{"startTime":5810.17,"endTime":5813.61,"body":"you're celebrating something and you"},{"startTime":5810.17,"endTime":5813.61,"body":"think you're winning, but you're not."},{"startTime":5813.85,"endTime":5815.29,"body":"You're killing your people."},{"startTime":5815.59,"endTime":5815.8,"body":"Yeah."},{"startTime":5815.89,"endTime":5818.56,"body":"And we can very easily with smartphones."},{"startTime":5819.04,"endTime":5819.1,"body":"Yeah."},{"startTime":5819.1,"endTime":5819.7300000000005,"body":"So easy"},{"startTime":5820.03,"endTime":5823.93,"body":"."},{"startTime":5820.03,"endTime":5823.93,"body":"And every time I brought that up, people"},{"startTime":5823.935,"endTime":5825.04,"body":"I'm like, I mean, come on."},{"startTime":5825.04,"endTime":5826.93,"body":"Okay, maybe let's not track their hours."},{"startTime":5827.2300000000005,"endTime":5830.59,"body":"Let's look at how many ball"},{"startTime":5827.2300000000005,"endTime":5830.59,"body":"games they didn't go to."},{"startTime":5830.83,"endTime":5834.25,"body":"How many vacations they"},{"startTime":5830.83,"endTime":5834.25,"body":"rescheduled or canceled, how many"},{"startTime":5834.25,"endTime":5836.14,"body":"rehearsals they didn't go to."},{"startTime":5836.44,"endTime":5837.16,"body":"Let's look at that."},{"startTime":5837.46,"endTime":5838.69,"body":"Nobody wants to look at that."},{"startTime":5838.99,"endTime":5841.0,"body":"That was harder to Yeah."},{"startTime":5841.2300000000005,"endTime":5841.72,"body":"Yeah."},{"startTime":5841.84,"endTime":5842.71,"body":"It's invisible."},{"startTime":5842.71,"endTime":5843.32,"body":"Almost"},{"startTime":5843.55,"endTime":5844.06,"body":"invisible."},{"startTime":5844.33,"endTime":5844.9,"body":"Yes."},{"startTime":5845.05,"endTime":5845.53,"body":"Yeah."},{"startTime":5845.83,"endTime":5846.25,"body":"But"},{"startTime":5846.55,"endTime":5848.5,"body":"so big deal on time and on scale."},{"startTime":5848.74,"endTime":5848.83,"body":"But"},{"startTime":5848.835,"endTime":5853.93,"body":"that, that weighs in, that weighs"},{"startTime":5848.835,"endTime":5853.93,"body":"in, um, the, this week, um,"},{"startTime":5853.93,"endTime":5856.15,"body":"the Lane Foundations podcast."},{"startTime":5856.24,"endTime":5856.42,"body":"Oh yeah."},{"startTime":5856.7300000000005,"endTime":5858.04,"body":"I was on it to it."},{"startTime":5858.04,"endTime":5858.25,"body":"Yes."},{"startTime":5858.55,"endTime":5859.93,"body":"And I actually talk about that."},{"startTime":5860.2300000000005,"endTime":5860.56,"body":"Yep."},{"startTime":5860.62,"endTime":5864.43,"body":"But I was saying, I, I couldn't"},{"startTime":5860.62,"endTime":5864.43,"body":"raise, like I was, I thought I"},{"startTime":5864.43,"endTime":5869.62,"body":"could be more productive and have"},{"startTime":5864.43,"endTime":5869.62,"body":"more capacity by working more."},{"startTime":5869.92,"endTime":5870.19,"body":"Nope."},{"startTime":5870.49,"endTime":5870.85,"body":"Right."},{"startTime":5871.12,"endTime":5872.02,"body":"That's what I thought."},{"startTime":5872.02,"endTime":5875.29,"body":"And then I was working on a project"},{"startTime":5872.02,"endTime":5875.29,"body":"that was huge city center, massive."},{"startTime":5875.59,"endTime":5879.19,"body":"Like it ran 24 7 and um, I wasn't."},{"startTime":5879.49,"endTime":5882.4,"body":"Rockstar or any anybody"},{"startTime":5879.49,"endTime":5882.4,"body":"special out there at all."},{"startTime":5882.88,"endTime":5886.915,"body":"Um, but I thought I could like"},{"startTime":5882.88,"endTime":5886.915,"body":"grow my brand by just grinding."},{"startTime":5886.915,"endTime":5888.025,"body":"Just, just grinding."},{"startTime":5888.025,"endTime":5892.015,"body":"Just getting after it and getting into,"},{"startTime":5888.025,"endTime":5892.015,"body":"getting into everything, all the stuff."},{"startTime":5892.315,"endTime":5895.465,"body":"And it was seriously, it was"},{"startTime":5892.315,"endTime":5895.465,"body":"like they were like, people"},{"startTime":5895.465,"endTime":5897.075,"body":"were appreciate appreciative."},{"startTime":5897.415,"endTime":5897.625,"body":"Yeah."},{"startTime":5897.625,"endTime":5900.685,"body":"Of, and I was promoted and given"},{"startTime":5897.625,"endTime":5900.685,"body":"raises and all kinds of stuff."},{"startTime":5900.985,"endTime":5908.295,"body":"And but what I told Walker and Davis"},{"startTime":5900.985,"endTime":5908.295,"body":"was, um, I wasn't raising my capacity."},{"startTime":5908.655,"endTime":5913.785,"body":"I was taking out my energy"},{"startTime":5908.655,"endTime":5913.785,"body":"for personal relationships."},{"startTime":5913.875,"endTime":5914.145,"body":"Yep."},{"startTime":5914.475,"endTime":5918.465,"body":"And whatever, like all like having a"},{"startTime":5914.475,"endTime":5918.465,"body":"good home life, like all this stuff."},{"startTime":5918.495,"endTime":5919.275,"body":"I didn't burn that out."},{"startTime":5919.275,"endTime":5920.475,"body":"Like I had no hobbies."},{"startTime":5920.955,"endTime":5922.035,"body":"I, what did I do?"},{"startTime":5922.035,"endTime":5925.665,"body":"I went to work, I went to bed, I went"},{"startTime":5922.035,"endTime":5925.665,"body":"to the bar and then went back to work."},{"startTime":5925.965,"endTime":5928.065,"body":"maybe not in that order,"},{"startTime":5925.965,"endTime":5928.065,"body":"but like those were the, the"},{"startTime":5928.065,"endTime":5930.015,"body":"things that was it own a home."},{"startTime":5930.375,"endTime":5936.465,"body":"Um, like it was very, my"},{"startTime":5930.375,"endTime":5936.465,"body":"life was very work focused."},{"startTime":5936.765,"endTime":5943.335,"body":"And like, I don't even look at pictures"},{"startTime":5936.765,"endTime":5943.335,"body":"when I, of, when I was very few."},{"startTime":5943.635,"endTime":5949.455,"body":"I mean, I'm a hundreds or thousands"},{"startTime":5943.635,"endTime":5949.455,"body":"of work photos in the album, but very"},{"startTime":5949.455,"endTime":5954.735,"body":"few, um, photos of like, when I went"},{"startTime":5949.455,"endTime":5954.735,"body":"to Bryce Canyon for a weekend, or the"},{"startTime":5954.74,"endTime":5958.065,"body":"Grand Canyon or Death Valley, like"},{"startTime":5954.74,"endTime":5958.065,"body":"all these places are around that area."},{"startTime":5958.545,"endTime":5962.295,"body":"So, um, it's, and that's a hard"},{"startTime":5958.545,"endTime":5962.295,"body":"one because it's like you're also"},{"startTime":5962.3,"endTime":5963.435,"body":"building your career that way."},{"startTime":5963.44,"endTime":5966.585,"body":"So, but I guess my, my thing was"},{"startTime":5963.44,"endTime":5966.585,"body":"to them was like, yeah, you gotta"},{"startTime":5966.585,"endTime":5971.185,"body":"manage that and don't, don't"},{"startTime":5966.585,"endTime":5971.185,"body":"let your own ego take advantage."},{"startTime":5971.485,"endTime":5971.6,"body":"Yes."},{"startTime":5971.6,"endTime":5972.05,"body":"Of that."},{"startTime":5972.11,"endTime":5974.0,"body":"So be, become more effective."},{"startTime":5974.0,"endTime":5975.11,"body":"Don't just work harder."},{"startTime":5975.41,"endTime":5979.863,"body":"what I was trying to say, learn these"},{"startTime":5975.41,"endTime":5979.863,"body":"techniques, like in this book by Dr."},{"startTime":5979.863,"endTime":5980.133,"body":"Gold."},{"startTime":5980.433,"endTime":5982.443,"body":"They are, they're very sage advice."},{"startTime":5982.653,"endTime":5984.303,"body":"So let's do chapter 26."},{"startTime":5984.303,"endTime":5990.393,"body":"I think we wrap it here cuz it's, um, this"},{"startTime":5984.303,"endTime":5990.393,"body":"is genius and this is why the home life,"},{"startTime":5990.873,"endTime":5993.633,"body":"it trickles in and I'm like walking in."},{"startTime":5993.933,"endTime":5996.063,"body":"Um, and he actually does it."},{"startTime":5996.363,"endTime":5999.933,"body":"They're, he's having breakfast,"},{"startTime":5996.363,"endTime":5999.933,"body":"breakfast with his daughter"},{"startTime":6000.203,"endTime":6002.573,"body":"and his son at the table."},{"startTime":6002.963,"endTime":6004.703,"body":"And he actually is honest with him."},{"startTime":6004.703,"endTime":6007.673,"body":"He's like, I gotta, I got,"},{"startTime":6004.703,"endTime":6007.673,"body":"I got, I got a problem."},{"startTime":6007.973,"endTime":6008.123,"body":"Yep."},{"startTime":6008.423,"endTime":6009.563,"body":"I got a problem."},{"startTime":6009.923,"endTime":6011.153,"body":"We got two herpes."},{"startTime":6011.153,"endTime":6013.133,"body":"And they, the kids know the Herbie story."},{"startTime":6013.433,"endTime":6015.743,"body":"He's like, we got, we got two herpes."},{"startTime":6016.043,"endTime":6019.283,"body":"Um, but how do we keep"},{"startTime":6016.043,"endTime":6019.283,"body":"the line from spreading?"},{"startTime":6019.583,"endTime":6024.593,"body":"So he is like, okay, each of you"},{"startTime":6019.583,"endTime":6024.593,"body":"10 minutes, go into the room and"},{"startTime":6024.593,"endTime":6029.498,"body":"come with, come up with an idea"},{"startTime":6024.593,"endTime":6029.498,"body":"of how we're gonna do with Herbie."},{"startTime":6029.798,"endTime":6030.998,"body":"So they do, they do this."},{"startTime":6031.298,"endTime":6035.228,"body":"He's like, the, the, the winner"},{"startTime":6031.298,"endTime":6035.228,"body":"gets a present or something and his"},{"startTime":6035.228,"endTime":6038.048,"body":"daughter comes back, Sharon daughter."},{"startTime":6038.348,"endTime":6041.558,"body":"He's like, okay, what's"},{"startTime":6038.348,"endTime":6041.558,"body":"the what's the solution?"},{"startTime":6041.858,"endTime":6044.348,"body":"And Sharon goes, you need a drummer."},{"startTime":6044.648,"endTime":6046.298,"body":"It's like, you know, like in a parade."},{"startTime":6046.598,"endTime":6049.688,"body":"He's like, yeah, there's,"},{"startTime":6046.598,"endTime":6049.688,"body":"she's like, I think I get it."},{"startTime":6049.688,"endTime":6051.818,"body":"Like there's no gaps in a parade."},{"startTime":6052.118,"endTime":6053.798,"body":"Everybody's marching in step."},{"startTime":6054.098,"endTime":6054.158,"body":"Yeah."},{"startTime":6054.558,"endTime":6058.448,"body":"And then Dave goes, but how do you"},{"startTime":6054.558,"endTime":6058.448,"body":"keep the people in front of Herbie"},{"startTime":6058.748,"endTime":6066.438,"body":"from setting the faster pace and"},{"startTime":6058.748,"endTime":6066.438,"body":"Sharon Wise, beyond her years, Yes."},{"startTime":6066.738,"endTime":6068.988,"body":"You gotta give Herbie the drum."},{"startTime":6069.2880000000005,"endTime":6069.638,"body":"Oh,"},{"startTime":6069.938,"endTime":6070.388,"body":"awesome."},{"startTime":6070.388,"endTime":6070.628,"body":"Right?"},{"startTime":6070.628,"endTime":6072.848,"body":"Like, okay, who sets the pace?"},{"startTime":6073.028,"endTime":6075.488,"body":"Herbie, who sets the pace in front?"},{"startTime":6075.908,"endTime":6076.568,"body":"Herby."},{"startTime":6076.778,"endTime":6081.248,"body":"So even if Herbie's in the middle"},{"startTime":6076.778,"endTime":6081.248,"body":"of the line, the signal, the drum."},{"startTime":6081.548,"endTime":6081.818,"body":"Yes."},{"startTime":6082.208,"endTime":6083.2880000000005,"body":"You know that signal?"},{"startTime":6083.528,"endTime":6084.848,"body":"That's the signal to go."},{"startTime":6085.148,"endTime":6085.508,"body":"Mr."},{"startTime":6085.508,"endTime":6087.953,"body":"Schroeder would call that tact, but yep."},{"startTime":6088.253,"endTime":6089.423,"body":"I think that's a German word."},{"startTime":6089.483,"endTime":6094.553,"body":"But, um, the drummer, so that way"},{"startTime":6089.483,"endTime":6094.553,"body":"Herbie, even if he's not in front of"},{"startTime":6094.553,"endTime":6100.073,"body":"the line, he signals the whole line"},{"startTime":6094.553,"endTime":6100.073,"body":"how we, um, how we keep together."},{"startTime":6100.1630000000005,"endTime":6101.723,"body":"And that's why it's so good."},{"startTime":6101.783,"endTime":6102.983,"body":"And children, they just know."},{"startTime":6103.283,"endTime":6107.993,"body":"Yes, Dave, Dave hits this"},{"startTime":6103.283,"endTime":6107.993,"body":"is like a one two punch."},{"startTime":6108.293,"endTime":6111.653,"body":"And this gets, um, this is"},{"startTime":6108.293,"endTime":6111.653,"body":"another book by gold rat."},{"startTime":6111.653,"endTime":6114.923,"body":"But, um, let's, maybe"},{"startTime":6111.653,"endTime":6114.923,"body":"we'll do that another year."},{"startTime":6115.223,"endTime":6119.063,"body":". The way we're going here, , Dave"},{"startTime":6115.223,"endTime":6119.063,"body":"goes, that's really good."},{"startTime":6119.153,"endTime":6120.503,"body":"I have a better idea."},{"startTime":6120.803,"endTime":6123.543,"body":"You use rope like mountain climbers."},{"startTime":6123.903,"endTime":6127.953,"body":"You know how mountain climbers I don't"},{"startTime":6123.903,"endTime":6127.953,"body":"know if you watch mountain climbers."},{"startTime":6128.013,"endTime":6130.953,"body":"Um they used to do this"},{"startTime":6128.013,"endTime":6130.953,"body":"in iron workers too."},{"startTime":6130.953,"endTime":6132.483,"body":"So you type people together with rope."},{"startTime":6132.488,"endTime":6134.773,"body":"That way if one person falls,  Yeah."},{"startTime":6134.778,"endTime":6136.373,"body":"The other person jumps the other way."},{"startTime":6136.373,"endTime":6137.6630000000005,"body":"And then you, you know, you fall."},{"startTime":6137.813,"endTime":6138.113,"body":"Right?"},{"startTime":6138.533,"endTime":6145.073,"body":"So, but if you have a drum, people"},{"startTime":6138.533,"endTime":6145.073,"body":"perhaps might, you know, be like,"},{"startTime":6145.433,"endTime":6146.573,"body":"ah, that doesn't apply to me."},{"startTime":6146.573,"endTime":6146.873,"body":"Yeah."},{"startTime":6146.933,"endTime":6149.423,"body":"These rules, these,"},{"startTime":6146.933,"endTime":6149.423,"body":"these, these are rules."},{"startTime":6149.428,"endTime":6150.653,"body":"I don't, they don't apply to me."},{"startTime":6150.713,"endTime":6152.033,"body":"I'm, I, I need my freedom."},{"startTime":6152.333,"endTime":6153.893,"body":"But if you hadn't rope mm-hmm."},{"startTime":6154.193,"endTime":6156.983,"body":", no one can left behind"},{"startTime":6154.193,"endTime":6156.983,"body":"because you physically can't."},{"startTime":6156.983,"endTime":6158.003,"body":"You're physically bound."},{"startTime":6158.303,"endTime":6158.963,"body":"Yes,"},{"startTime":6159.263,"endTime":6161.363,"body":"So he is like, oh, come to think of it."},{"startTime":6161.6630000000005,"endTime":6164.963,"body":"The rope makes it sound like having"},{"startTime":6161.6630000000005,"endTime":6164.963,"body":"physical links between all the"},{"startTime":6164.963,"endTime":6167.433,"body":"equipment, which is like a assembly line."},{"startTime":6167.483,"endTime":6169.403,"body":"Dave's like, yeah, an assembly line."},{"startTime":6169.583,"endTime":6171.4130000000005,"body":"Didn't you tell me once that"},{"startTime":6169.583,"endTime":6171.4130000000005,"body":"assembly line is supposed to"},{"startTime":6171.4130000000005,"endTime":6172.763,"body":"be the best way to make things?"},{"startTime":6173.063,"endTime":6176.543,"body":"He's like, well, it's, he gets,"},{"startTime":6173.063,"endTime":6176.543,"body":"he's like, oh, I'm Henry Ford."},{"startTime":6176.543,"endTime":6179.213,"body":"Now , the problem with the"},{"startTime":6176.543,"endTime":6179.213,"body":"assembly line is it doesn't"},{"startTime":6179.213,"endTime":6180.083,"body":"work through the whole plant."},{"startTime":6180.083,"endTime":6181.853,"body":"Like you can't literally, right."},{"startTime":6182.303,"endTime":6183.383,"body":"We have too much variation."},{"startTime":6183.383,"endTime":6184.733,"body":"We're not just building model tsr."},{"startTime":6185.033,"endTime":6189.527,"body":"So like they, he's sitting here"},{"startTime":6185.033,"endTime":6189.527,"body":"doing corporate level problem"},{"startTime":6189.527,"endTime":6192.827,"body":"solving with these two children who"},{"startTime":6189.527,"endTime":6192.827,"body":"are like eight and 10 years old."},{"startTime":6193.127,"endTime":6197.777,"body":"Um, so to keep the line from spreading,"},{"startTime":6193.127,"endTime":6197.777,"body":"you gotta get everybody to march in"},{"startTime":6198.027,"endTime":6200.207,"body":"the same step or tie 'em to rope."},{"startTime":6200.507,"endTime":6206.117,"body":"Like, so herbes like signaling in front"},{"startTime":6200.507,"endTime":6206.117,"body":"that the people in front of him, its"},{"startTime":6206.117,"endTime":6211.847,"body":"like we just tie the rope from Herbie to"},{"startTime":6206.117,"endTime":6211.847,"body":"the kid at the front so that everybody"},{"startTime":6211.847,"endTime":6213.707,"body":"else along the middle stay in there."},{"startTime":6213.767,"endTime":6215.657,"body":"They don't have to be tied together."},{"startTime":6215.747,"endTime":6218.507,"body":"They can, they can have variation."},{"startTime":6218.657,"endTime":6224.237,"body":"What's important, what's important is the"},{"startTime":6218.657,"endTime":6224.237,"body":"piece of rope from Herbie to the front."},{"startTime":6224.537,"endTime":6224.957,"body":"Yep."},{"startTime":6225.257,"endTime":6227.417,"body":"This is, this is like, oh my god."},{"startTime":6227.717,"endTime":6228.677,"body":"What does that create?"},{"startTime":6228.977,"endTime":6229.277,"body":"Mr."},{"startTime":6229.277,"endTime":6230.627,"body":"Schroeder . Yep."},{"startTime":6230.867,"endTime":6234.827,"body":"So if you have, if you have the drum, I"},{"startTime":6230.867,"endTime":6234.827,"body":"got a rope from Herbie to the front line."},{"startTime":6234.827,"endTime":6237.527,"body":"So my, my inventory does not grow."},{"startTime":6237.767,"endTime":6239.927,"body":"I'm prevented from increasing inventory."},{"startTime":6240.347,"endTime":6240.677,"body":"Yep."},{"startTime":6240.827,"endTime":6241.487,"body":"It's impossible."},{"startTime":6241.487,"endTime":6242.507,"body":"I created a rule."},{"startTime":6242.957,"endTime":6247.397,"body":"Um, they have the signals, but the"},{"startTime":6242.957,"endTime":6247.397,"body":"people, the people in the middle"},{"startTime":6247.397,"endTime":6251.777,"body":"between Herbie and the the person"},{"startTime":6247.397,"endTime":6251.777,"body":"in the front, they all have buffer."},{"startTime":6252.077,"endTime":6253.607,"body":"Because they, they can fluctuate."},{"startTime":6253.907,"endTime":6254.117,"body":"Yep."},{"startTime":6254.117,"endTime":6257.567,"body":"They can, they can only fluctuate"},{"startTime":6254.117,"endTime":6257.567,"body":"in between each other when they"},{"startTime":6257.567,"endTime":6258.857,"body":"start running into each other."},{"startTime":6259.277,"endTime":6264.977,"body":"But they're all working on this"},{"startTime":6259.277,"endTime":6264.977,"body":"drum buffer, rope drum, buffer, rope"},{"startTime":6265.157,"endTime":6266.747,"body":"drum buffer, rope drum, buffer rope."},{"startTime":6266.957,"endTime":6271.907,"body":"This is the underlying production theory"},{"startTime":6266.957,"endTime":6271.907,"body":"that, that is theory of constraints."},{"startTime":6272.027,"endTime":6275.817,"body":"And they're, this is fictional, but"},{"startTime":6272.027,"endTime":6275.817,"body":"it was figured out by , by a, by"},{"startTime":6275.817,"endTime":6277.767,"body":"a plant manager and two children."},{"startTime":6278.067,"endTime":6278.667,"body":"Yes."},{"startTime":6278.967,"endTime":6282.507,"body":"So it's like if we can hold material for"},{"startTime":6278.967,"endTime":6282.507,"body":"red parts instead of pushing them back"},{"startTime":6282.507,"endTime":6286.017,"body":"out, as soon as the first bottleneck"},{"startTime":6282.507,"endTime":6286.017,"body":"has nothing to do, the million machines"},{"startTime":6286.017,"endTime":6289.0470000000005,"body":"will then have time to work on the"},{"startTime":6286.017,"endTime":6289.0470000000005,"body":"green parts and the parts we're missing."},{"startTime":6289.287,"endTime":6292.137,"body":"We'll reach assembly with no problem."},{"startTime":6292.317,"endTime":6298.137,"body":"We have a drum system that keeps"},{"startTime":6292.317,"endTime":6298.137,"body":"everybody in place and check that way."},{"startTime":6298.137,"endTime":6299.877,"body":"We don't ever grow inventory."},{"startTime":6300.027,"endTime":6303.807,"body":"So if, if the drum don't beat"},{"startTime":6300.027,"endTime":6303.807,"body":"you, don't take a step, stop."},{"startTime":6303.867,"endTime":6305.967,"body":"If there's problems, we stop the line."},{"startTime":6306.177,"endTime":6307.527,"body":"And how do we stop the line?"},{"startTime":6307.617,"endTime":6311.457,"body":"We gotta rope from the,"},{"startTime":6307.617,"endTime":6311.457,"body":"from the bottleneck all the"},{"startTime":6311.462,"endTime":6313.167,"body":"way to the, to the front."},{"startTime":6313.467,"endTime":6313.677,"body":"Yes."},{"startTime":6313.697,"endTime":6316.227,"body":"That way we can stop the line if"},{"startTime":6313.697,"endTime":6316.227,"body":"there's a complete constraint."},{"startTime":6316.527,"endTime":6318.927,"body":"But also there's variation."},{"startTime":6319.317,"endTime":6323.067,"body":"We are also designing the variation"},{"startTime":6319.317,"endTime":6323.067,"body":"in between the front of the line"},{"startTime":6323.067,"endTime":6325.077,"body":"and Herbie, people can float."},{"startTime":6325.317,"endTime":6326.457,"body":"There's some float time."},{"startTime":6326.667,"endTime":6332.457,"body":"So that way you can choose to work on"},{"startTime":6326.667,"endTime":6332.457,"body":"bottleneck, work on non bottlenecks, but"},{"startTime":6332.457,"endTime":6335.037,"body":"only when it's the beat is happening."},{"startTime":6335.337,"endTime":6337.827,"body":"This is the theory of constraints."},{"startTime":6338.127,"endTime":6343.886,"body":"It's drum, everybody worked attack buffer"},{"startTime":6338.127,"endTime":6343.886,"body":"design in fluctuation for statistical"},{"startTime":6343.886,"endTime":6350.876,"body":"variation and a rope having very specific"},{"startTime":6343.886,"endTime":6350.876,"body":"rules about not over producing . Yes."},{"startTime":6351.176,"endTime":6351.816,"body":"And then."},{"startTime":6352.271,"endTime":6354.731,"body":"How, what, what metrics"},{"startTime":6352.271,"endTime":6354.731,"body":"are we gonna measure?"},{"startTime":6354.761,"endTime":6358.781,"body":"We're gonna measure inventory, we're"},{"startTime":6354.761,"endTime":6358.781,"body":"gonna measure operating expense."},{"startTime":6359.081,"endTime":6359.411,"body":"Yep."},{"startTime":6359.681,"endTime":6360.071,"body":"Right?"},{"startTime":6360.076,"endTime":6365.081,"body":"And that's, that's how we, um, we don't"},{"startTime":6360.076,"endTime":6365.081,"body":"pursue any other Hollywood metrics"},{"startTime":6365.411,"endTime":6369.881,"body":"if that, that metric isn't allowing"},{"startTime":6365.411,"endTime":6369.881,"body":"us to move towards our goal is waste."},{"startTime":6369.911,"endTime":6370.601,"body":"We stop doing."},{"startTime":6371.091,"endTime":6371.511,"body":"Yes."},{"startTime":6371.811,"endTime":6372.231,"body":"."},{"startTime":6371.811,"endTime":6372.231,"body":"Yes."},{"startTime":6372.531,"endTime":6377.63,"body":"So like Alex goes back and he tries"},{"startTime":6372.531,"endTime":6377.63,"body":"to implement this in the factory"},{"startTime":6377.63,"endTime":6379.31,"body":"and he is like, this is genius."},{"startTime":6379.315,"endTime":6380.42,"body":"Where did you come up with this?"},{"startTime":6380.72,"endTime":6384.95,"body":"Well, the kids, he's like, well, you"},{"startTime":6380.72,"endTime":6384.95,"body":"know, I'm just such a, um, but that,"},{"startTime":6384.95,"endTime":6386.42,"body":"but I, I think that was really cool."},{"startTime":6386.72,"endTime":6392.72,"body":"But I think the, the, the, the thing"},{"startTime":6386.72,"endTime":6392.72,"body":"that is important and the, the work life"},{"startTime":6392.72,"endTime":6398.0,"body":"balance thing and for me is especially"},{"startTime":6392.72,"endTime":6398.0,"body":"true, is you gotta do that night thinking."},{"startTime":6398.3,"endTime":6398.75,"body":"Mm."},{"startTime":6399.11,"endTime":6400.85,"body":"You gotta do the night thinking."},{"startTime":6401.3,"endTime":6401.57,"body":"Yes."},{"startTime":6401.66,"endTime":6409.1,"body":"Um, or if, what I mean by that is like,"},{"startTime":6401.66,"endTime":6409.1,"body":"you have to like, introduce diverse sets"},{"startTime":6409.1,"endTime":6413.84,"body":"of inputs into your train of thought"},{"startTime":6409.1,"endTime":6413.84,"body":"or else you get trapped in this mind."},{"startTime":6413.84,"endTime":6418.34,"body":"So if you're at a conference, oh,"},{"startTime":6413.84,"endTime":6418.34,"body":"like, perhaps gonna happen, the"},{"startTime":6418.345,"endTime":6421.25,"body":"most important conversation is not"},{"startTime":6418.345,"endTime":6421.25,"body":"the one that you listen to, it's"},{"startTime":6421.25,"endTime":6422.75,"body":"the one that's out in the hallway."},{"startTime":6423.17,"endTime":6423.35,"body":"Yep."},{"startTime":6423.65,"endTime":6430.1,"body":"The one after your like sixth IPA at"},{"startTime":6423.65,"endTime":6430.1,"body":"Toots, you're in Nashville, . Um, so,"},{"startTime":6430.1,"endTime":6434.9,"body":"so it's like, don't just get tied up"},{"startTime":6430.1,"endTime":6434.9,"body":"in your own, um, traditional ways."},{"startTime":6434.99,"endTime":6438.77,"body":"Obviously we wanna have, um, we"},{"startTime":6434.99,"endTime":6438.77,"body":"wanna attack these problems in very"},{"startTime":6438.77,"endTime":6442.85,"body":"systematic ways, but also like when"},{"startTime":6438.77,"endTime":6442.85,"body":"we're doing problem solving, we want"},{"startTime":6442.85,"endTime":6446.66,"body":"to have a diverse set of inputs,"},{"startTime":6442.85,"endTime":6446.66,"body":"including children in this case, my God,"},{"startTime":6446.96,"endTime":6449.99,"body":"But then also if they have a"},{"startTime":6446.96,"endTime":6449.99,"body":"really good idea, That makes,"},{"startTime":6450.08,"endTime":6451.46,"body":"that makes systematic sense."},{"startTime":6451.76,"endTime":6452.06,"body":"A minute."},{"startTime":6452.09,"endTime":6452.45,"body":"Let's do it."},{"startTime":6452.6,"endTime":6453.2,"body":"Let's try out."},{"startTime":6453.26,"endTime":6457.7,"body":"So yes, I wanna leave it there"},{"startTime":6453.26,"endTime":6457.7,"body":"cuz that is, that is great."},{"startTime":6457.7,"endTime":6462.14,"body":"So we have now introduced"},{"startTime":6457.7,"endTime":6462.14,"body":"all these production rules."},{"startTime":6462.56,"endTime":6464.27,"body":"Don't let resources sit idle."},{"startTime":6464.57,"endTime":6467.96,"body":"If you have constraints, you"},{"startTime":6464.57,"endTime":6467.96,"body":"have to focus on them, even if it"},{"startTime":6467.96,"endTime":6471.2300000000005,"body":"makes you uncomfortable, even if"},{"startTime":6467.96,"endTime":6471.2300000000005,"body":"it makes the person that you're"},{"startTime":6471.26,"endTime":6472.91,"body":"going to talk about uncomfortable."},{"startTime":6473.21,"endTime":6476.459,"body":"And then when you approach"},{"startTime":6473.21,"endTime":6476.459,"body":"that improvement, I'm kind"},{"startTime":6476.459,"endTime":6477.819,"body":"of summarizing my rules here."},{"startTime":6478.119,"endTime":6481.569,"body":"If you, when you approach that"},{"startTime":6478.119,"endTime":6481.569,"body":"improvement, you only use data."},{"startTime":6481.869,"endTime":6482.349,"body":"Yes."},{"startTime":6482.379,"endTime":6482.919,"body":"Is data."},{"startTime":6482.919,"endTime":6486.969,"body":"So if there's any kind of assumption that"},{"startTime":6482.919,"endTime":6486.969,"body":"you gotta go test it out, you gotta be"},{"startTime":6486.969,"endTime":6489.009,"body":"like, Jesse, you gotta be, Hey do this."},{"startTime":6489.339,"endTime":6490.629,"body":"Um, what was it?"},{"startTime":6490.629,"endTime":6493.229,"body":"Ductal iron connection"},{"startTime":6490.629,"endTime":6493.229,"body":"in front of me or a hub?"},{"startTime":6493.629,"endTime":6494.169,"body":"Helpless."},{"startTime":6494.469,"endTime":6497.079,"body":"Do the hub connection and"},{"startTime":6494.469,"endTime":6497.079,"body":"show me how you do it."},{"startTime":6497.379,"endTime":6502.629,"body":"Don't just rely on assumptions"},{"startTime":6497.379,"endTime":6502.629,"body":"because the red Milwaukee impact"},{"startTime":6502.629,"endTime":6506.169,"body":"and, and the special one for that hub"},{"startTime":6502.629,"endTime":6506.169,"body":"device, they look almost the same."},{"startTime":6506.559,"endTime":6506.769,"body":"Yep."},{"startTime":6506.769,"endTime":6510.969,"body":"And then, um, you gotta set up"},{"startTime":6506.769,"endTime":6510.969,"body":"your work ahead of the constraints."},{"startTime":6511.269,"endTime":6511.539,"body":"Yep."},{"startTime":6511.829,"endTime":6513.879,"body":"You gotta, you gotta set up."},{"startTime":6513.884,"endTime":6516.759,"body":"So if, hey, if I gotta work, I'm"},{"startTime":6513.884,"endTime":6516.759,"body":"gonna relieve this constraint."},{"startTime":6516.939,"endTime":6517.839,"body":"The next phase."},{"startTime":6518.139,"endTime":6521.899,"body":"So that means your A team, you"},{"startTime":6518.139,"endTime":6521.899,"body":"gotta watch them too . Yeah."},{"startTime":6522.199,"endTime":6524.149,"body":"You gotta measure everybody."},{"startTime":6524.449,"endTime":6524.629,"body":"Yes."},{"startTime":6524.929,"endTime":6527.629,"body":"So not only don't always"},{"startTime":6524.929,"endTime":6527.629,"body":"do the force ranking."},{"startTime":6527.659,"endTime":6531.139,"body":"In fact, if you have an A team"},{"startTime":6527.659,"endTime":6531.139,"body":"and they're not willing to work on"},{"startTime":6531.139,"endTime":6532.969,"body":"constraints, they're not the A team."},{"startTime":6533.269,"endTime":6534.079,"body":"They're cheaters."},{"startTime":6534.379,"endTime":6534.9890000000005,"body":"Yes."},{"startTime":6535.289,"endTime":6537.909,"body":"Signaling drum set up a signaling process."},{"startTime":6538.329,"endTime":6539.769,"body":"Signals are so important."},{"startTime":6540.069,"endTime":6540.869,"body":"Apparently there's a new one."},{"startTime":6540.869,"endTime":6541.439,"body":"Smell."},{"startTime":6541.7390000000005,"endTime":6541.919,"body":"Yeah."},{"startTime":6542.384,"endTime":6547.7390000000005,"body":". Um, but don't let signals only"},{"startTime":6542.384,"endTime":6547.7390000000005,"body":"be written word or audible."},{"startTime":6548.009,"endTime":6548.969,"body":"It's gotta linger."},{"startTime":6549.269,"endTime":6550.229,"body":"That's why I smell."},{"startTime":6550.529,"endTime":6551.759,"body":"It's got, it's getting late."},{"startTime":6551.789,"endTime":6552.359,"body":"We're getting late."},{"startTime":6552.3640000000005,"endTime":6553.229,"body":"We're gonna punch you here."},{"startTime":6553.379,"endTime":6554.369,"body":"But it's got a linger."},{"startTime":6554.369,"endTime":6558.2390000000005,"body":"That means like, it's gotta, it's gotta,"},{"startTime":6554.369,"endTime":6558.2390000000005,"body":"you have to be able to see it or sense it"},{"startTime":6558.569,"endTime":6560.849,"body":"without somebody being there to tell you."},{"startTime":6561.029,"endTime":6564.479,"body":"And the same thing, when that"},{"startTime":6561.029,"endTime":6564.479,"body":"issue is resolved, the signal"},{"startTime":6564.479,"endTime":6565.769,"body":"tells you it's like a drum."},{"startTime":6566.069,"endTime":6569.069,"body":"And if you don't hear the"},{"startTime":6566.069,"endTime":6569.069,"body":"drum, you don't take a step."},{"startTime":6569.069,"endTime":6572.459,"body":"So if, if you're creating"},{"startTime":6569.069,"endTime":6572.459,"body":"inventory, don't over build it."},{"startTime":6572.459,"endTime":6573.629,"body":"You're creating waste."},{"startTime":6573.659,"endTime":6575.189,"body":"You're gonna create errors."},{"startTime":6575.219,"endTime":6577.829,"body":"You're going to, you're"},{"startTime":6575.219,"endTime":6577.829,"body":"over producing something."},{"startTime":6577.829,"endTime":6580.169,"body":"And that's the mother of all waste."},{"startTime":6580.379,"endTime":6583.979,"body":"Being early is bad . Yes."},{"startTime":6584.279,"endTime":6588.867,"body":"And then don't pursue an activity"},{"startTime":6584.279,"endTime":6588.867,"body":"that doesn't lead you to the goal."},{"startTime":6589.167,"endTime":6590.097,"body":"And I'm gonna leave it there."},{"startTime":6590.397,"endTime":6596.667,"body":"So if we're pursuing an activity that"},{"startTime":6590.397,"endTime":6596.667,"body":"looks cool, um, or maybe it's, you know,"},{"startTime":6596.787,"endTime":6601.377,"body":"we're trying something new, but it's, it's"},{"startTime":6596.787,"endTime":6601.377,"body":"led by an initiative that's not leading"},{"startTime":6601.377,"endTime":6603.357,"body":"us to the goal, we should challenge that."},{"startTime":6603.657,"endTime":6605.037,"body":"We should always challenge that."},{"startTime":6605.037,"endTime":6610.077,"body":"And also be like, if, if there's a"},{"startTime":6605.037,"endTime":6610.077,"body":"traditional method or an old school"},{"startTime":6610.077,"endTime":6615.207,"body":"way, then we're gonna go get the get the"},{"startTime":6610.077,"endTime":6615.207,"body":"old World War II milling machines out."},{"startTime":6615.597,"endTime":6615.957,"body":"Yep."},{"startTime":6616.287,"endTime":6619.377,"body":"If that's the solution, then"},{"startTime":6616.287,"endTime":6619.377,"body":"take action on it and go do it."},{"startTime":6619.677,"endTime":6619.837,"body":". Yeah."},{"startTime":6620.127,"endTime":6620.757,"body":"I'm wanna leave it there."},{"startTime":6620.757,"endTime":6623.697,"body":"Cause that, like, those"},{"startTime":6620.757,"endTime":6623.697,"body":"gets us at chapter 27."},{"startTime":6623.697,"endTime":6626.367,"body":"But it's like, you learn this method."},{"startTime":6626.607,"endTime":6629.337,"body":"You're convinced through"},{"startTime":6626.607,"endTime":6629.337,"body":"a series of simulations."},{"startTime":6629.517,"endTime":6633.507,"body":"You go try, you do implements,"},{"startTime":6629.517,"endTime":6633.507,"body":"you run experiments, you get wins."},{"startTime":6633.927,"endTime":6636.627,"body":"You're, you understand that"},{"startTime":6633.927,"endTime":6636.627,"body":"your winds aren't, are just"},{"startTime":6636.627,"endTime":6638.187,"body":"like the tip of the iceberg."},{"startTime":6638.637,"endTime":6641.037,"body":"And you need that third party."},{"startTime":6641.337,"endTime":6646.197,"body":"You needed Jesse Hernandez to come in"},{"startTime":6641.337,"endTime":6646.197,"body":"because me, as operational, I'm only, I"},{"startTime":6646.197,"endTime":6649.617,"body":"can only see the boundaries of our work."},{"startTime":6650.052,"endTime":6655.632,"body":"And you need that third party because"},{"startTime":6650.052,"endTime":6655.632,"body":"that third party will challenge your"},{"startTime":6655.632,"endTime":6661.165,"body":"assumptions that you're blind to just"},{"startTime":6655.632,"endTime":6661.165,"body":"because it's just how a human bias works."},{"startTime":6661.405,"endTime":6661.735,"body":"Yeah."},{"startTime":6662.035,"endTime":6663.085,"body":"It's so important."},{"startTime":6663.265,"endTime":6668.185,"body":"And at this, at this point in the book,"},{"startTime":6663.265,"endTime":6668.185,"body":"it's like, oh, damn, we have a system."},{"startTime":6668.395,"endTime":6672.115,"body":"The system is so simple, it"},{"startTime":6668.395,"endTime":6672.115,"body":"can be improved by eight and 10"},{"startTime":6672.115,"endTime":6673.885,"body":"year olds that have no concept."},{"startTime":6674.095,"endTime":6679.495,"body":"No MBAs not even what's a 10 year"},{"startTime":6674.095,"endTime":6679.495,"body":"old, like fifth, sixth grade?"},{"startTime":6679.585,"endTime":6680.365,"body":"Sixth grade."},{"startTime":6680.755,"endTime":6681.085,"body":"Yeah."},{"startTime":6681.265,"endTime":6684.895,"body":"So it's, it's this very simple,"},{"startTime":6681.265,"endTime":6684.895,"body":"almost universal process."},{"startTime":6684.895,"endTime":6687.865,"body":"If you trust it, it's like, it's magical."},{"startTime":6688.195,"endTime":6691.795,"body":"So, um, trust the , you gotta trust"},{"startTime":6688.195,"endTime":6691.795,"body":"and you gotta work towards the goal."},{"startTime":6691.825,"endTime":6696.385,"body":"So yeah, that's, that's, um, for me,"},{"startTime":6691.825,"endTime":6696.385,"body":"once we started to try those types of"},{"startTime":6696.385,"endTime":6701.455,"body":"things, and then the vanity metrics or"},{"startTime":6696.385,"endTime":6701.455,"body":"the Hollywood metrics idea was like, I've"},{"startTime":6701.455,"endTime":6703.465,"body":"been doing all this measuring stuff wrong."},{"startTime":6703.735,"endTime":6703.8550000000005,"body":"Mm-hmm."},{"startTime":6704.155,"endTime":6708.983,"body":", that was the moment when I stopped or I"},{"startTime":6704.155,"endTime":6708.983,"body":"changed the way I graded PPC and I just"},{"startTime":6709.283,"endTime":6713.003,"body":"And then the reason why the PPC is the"},{"startTime":6709.283,"endTime":6713.003,"body":"reason why, when you had that discussion"},{"startTime":6713.008,"endTime":6718.323,"body":"with Felipe on the collab session with"},{"startTime":6713.008,"endTime":6718.323,"body":"his podcast, that's what drew me into"},{"startTime":6718.323,"endTime":6723.193,"body":"your orbit and put me out here onto"},{"startTime":6718.323,"endTime":6723.193,"body":"the the, the, what do you call it?"},{"startTime":6723.193,"endTime":6723.983,"body":"The Omniverse."},{"startTime":6724.043,"endTime":6725.943,"body":"The Omniverse , yes."},{"startTime":6726.363,"endTime":6731.053,"body":"But, um, but that's, that's that's"},{"startTime":6726.363,"endTime":6731.053,"body":"incredibly important because if I didn't"},{"startTime":6731.053,"endTime":6734.623,"body":"read that and I said, I, I need to"},{"startTime":6731.053,"endTime":6734.623,"body":"start challenging some of my scheduling"},{"startTime":6734.623,"endTime":6739.123,"body":"metrics, and we started challenging"},{"startTime":6734.623,"endTime":6739.123,"body":"that kind of stuff and we, we made"},{"startTime":6739.123,"endTime":6744.133,"body":"decisions and these decisions were"},{"startTime":6739.123,"endTime":6744.133,"body":"based upon data instead of assumptions."},{"startTime":6744.433,"endTime":6747.793,"body":"And we were better for it . So I"},{"startTime":6744.433,"endTime":6747.793,"body":"thought it was incredibly important."},{"startTime":6747.793,"endTime":6748.543,"body":"I wanna share that."},{"startTime":6748.543,"endTime":6749.803,"body":"And that's, that's all I got."},{"startTime":6750.223,"endTime":6750.763,"body":"What about you?"},{"startTime":6751.063,"endTime":6752.743,"body":"I think the key thing."},{"startTime":6753.043,"endTime":6757.243,"body":"I'm gonna hit it again because I want"},{"startTime":6753.043,"endTime":6757.243,"body":"people to, to, you know, this whole"},{"startTime":6757.603,"endTime":6761.873,"body":"mental wellness and suicide epidemic"},{"startTime":6757.603,"endTime":6761.873,"body":"that we're dealing with in our industry,"},{"startTime":6762.203,"endTime":6765.803,"body":"I think this is a big contributing"},{"startTime":6762.203,"endTime":6765.803,"body":"factor, especially at the GC level."},{"startTime":6766.073,"endTime":6768.983,"body":"And that stress just trickles"},{"startTime":6766.073,"endTime":6768.983,"body":"all the way through to, to the"},{"startTime":6768.983,"endTime":6770.243,"body":"trades that are doing the work."},{"startTime":6770.543,"endTime":6774.083,"body":"Finishing on time and on"},{"startTime":6770.543,"endTime":6774.083,"body":"budget ain't good enough."},{"startTime":6774.533,"endTime":6776.243,"body":"Our people need to be healthy."},{"startTime":6776.393,"endTime":6778.583,"body":"Our people need to be growing."},{"startTime":6778.883,"endTime":6782.813,"body":"Our people need to be"},{"startTime":6778.883,"endTime":6782.813,"body":"experiencing an enhanced quality"},{"startTime":6782.813,"endTime":6785.963,"body":"of life onsite and offsite."},{"startTime":6786.263,"endTime":6790.253,"body":"Um, and so these, these, you ain't,"},{"startTime":6786.263,"endTime":6790.253,"body":"you ain't accomplished nothing."},{"startTime":6790.253,"endTime":6796.703,"body":"And if all you're doing is finishing on"},{"startTime":6790.253,"endTime":6796.703,"body":"time and on schedule and have no idea that"},{"startTime":6796.703,"endTime":6799.373,"body":"your teams are working 80, 90 hours a week"},{"startTime":6799.573,"endTime":6800.053,"body":"Yes."},{"startTime":6800.353,"endTime":6804.553,"body":"You might have some sophisticated budget"},{"startTime":6800.353,"endTime":6804.553,"body":"tracking mechanism, but you know what?"},{"startTime":6805.003,"endTime":6806.593,"body":"Budgets aren't hard."},{"startTime":6806.893,"endTime":6807.793,"body":"That's easy."},{"startTime":6808.093,"endTime":6810.613,"body":"You may have some"},{"startTime":6808.093,"endTime":6810.613,"body":"sophisticated planning stuff."},{"startTime":6810.733,"endTime":6811.423,"body":"Guess what?"},{"startTime":6811.813,"endTime":6814.063,"body":"The sun tracks time for us."},{"startTime":6814.093,"endTime":6815.533,"body":"You ain't accomplished much."},{"startTime":6815.833,"endTime":6816.493,"body":"The hard stuff."},{"startTime":6816.803,"endTime":6817.293,"body":"Yeah."},{"startTime":6817.298,"endTime":6818.263,"body":"The hard stuff."},{"startTime":6818.563,"endTime":6820.093,"body":"The quality of life stuff."},{"startTime":6820.513,"endTime":6822.643,"body":"The mental wellness of our people stuff."},{"startTime":6822.943,"endTime":6827.113,"body":"All that talent you got on putting"},{"startTime":6822.943,"endTime":6827.113,"body":"together your Power BI dashboards,"},{"startTime":6827.503,"endTime":6831.313,"body":"apply some of that to, to men measuring."},{"startTime":6831.613,"endTime":6833.833,"body":", the quality of life your"},{"startTime":6831.613,"endTime":6833.833,"body":"people are experiencing."},{"startTime":6834.013,"endTime":6834.133,"body":"Mm-hmm."},{"startTime":6834.433,"endTime":6834.733,"body":"That's"},{"startTime":6834.733,"endTime":6834.973,"body":"it."},{"startTime":6835.453,"endTime":6835.753,"body":"Yeah."},{"startTime":6836.053,"endTime":6836.533,"body":"Awesome."},{"startTime":6836.833,"endTime":6837.283,"body":"Well, thank you."},{"startTime":6837.583,"endTime":6837.928,"body":"."},{"startTime":6837.583,"endTime":6837.928,"body":"Yeah, man."},{"startTime":6838.228,"endTime":6838.588,"body":". All right."},{"startTime":6838.593,"endTime":6839.848,"body":"I almost end the recording."},{"startTime":6840.148,"endTime":6841.008,"body":"That was, that was the best one."},{"startTime":6845.528,"endTime":6846.488,"body":"Oh my goodness."},{"startTime":6846.543,"endTime":6849.813,"body":"You're either driving down the"},{"startTime":6846.543,"endTime":6849.813,"body":"road or just so enthralled with,"},{"startTime":6849.903,"endTime":6853.383,"body":"uh, with this whole podcast that"},{"startTime":6849.903,"endTime":6853.383,"body":"you went all the way  down to the"},{"startTime":6853.383,"endTime":6855.273,"body":"very, very, very, very end of it."},{"startTime":6856.053,"endTime":6859.533,"body":"And we appreciate you and just,"},{"startTime":6856.053,"endTime":6859.533,"body":"we're going to take this as an"},{"startTime":6859.533,"endTime":6862.023,"body":"indication of your dedication"},{"startTime":6862.623,"endTime":6866.55,"body":"so we got a little special request"},{"startTime":6862.623,"endTime":6866.55,"body":"of you, a call to action, because"},{"startTime":6866.555,"endTime":6869.58,"body":"everybody tells us that like, you"},{"startTime":6866.555,"endTime":6869.58,"body":"need to have a call to action."},{"startTime":6869.58,"endTime":6870.93,"body":"So here's the call to action."},{"startTime":6871.83,"endTime":6877.08,"body":"Be kind to yourself, go out there"},{"startTime":6871.83,"endTime":6877.08,"body":"and share a smile with someone"}]}