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Summary:

While on the road at the ADP Pro Summit in Dallas, Dwight and David talked about Dwight’s past experience at Mayo Clinic working with quality analytics. This episode is a bit of a case study in process automation and how it can, in some cases, save lives. 

Chapters:

[0:00 -2:23] Introduction

•Today’s Topic: Process Automation

[2:24 -11:31] Examining processes and recognizing what can be automated

•Manual processes can be time consuming and can use up valuable resources

•The importance of investing in change management

[11:32 -18:29] Examples of business processes that could benefit from automation

•How we can improve personnel action forms

•Small changes and incremental improvement

[18:30 -24:45] Tackling small process changes in HR

•Job tables

•Performance management

[24:46 -25:56] Final Thoughts & Closing

•Thanks for listening!

Quotes:

“One of the big barriers that we had to get past was people letting go of their processes.”

“I think if organizations could move [toward automating their performance management processes], their ability to do performance management, both proactive and reactive performance management, is enhanced.”

Contacts:

David's LinkedIn
Dwight's LinkedIn

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