Gavin Maclean, Head of Payments, CIB, Lloyds Banking Group
How is corporate banking changing? Trends that have been in place over the last decade were accelerated by the pandemic but what is happening now and next? And how are they changing a bank’s internal processes and the customer experience? Robin Amlôt of IBS Intelligence speaks to Gavin Maclean, Head of Payments, CIB at Lloyds Banking Group where he leads on the development and implementation of new payment and acquiring solutions.