IBS Intelligence Global FinTech Interviews

EP1003: Accelerating innovation, greater resources and more expertise!

IBS Intelligence Podcasts | A Cedar Consulting Unit Episode 1003

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0:00 | 22:19

This interview explores how Visa’s acquisition of Pismo is shaping the future of digital banking. CEO Vishal Dalai explains that the partnership strengthens innovation, improves global resource access, and helps financial institutions modernize faster through cloud-native core banking solutions. The discussion highlights the shift from outdated legacy systems to flexible API-first architectures, which allow banks to scale operations more efficiently and deliver better customer experiences. The interview also emphasizes that artificial intelligence should be viewed as a tool for optimization and data-driven insights rather than a replacement for banking infrastructure. Additionally, the use of microservices and cloud scalability is presented as essential for building resilient, future-ready financial systems that can adapt quickly to changing market demands and digital transformation trends.

SPEAKER_01

You know, um, usually when we talk about spending our money, there's just this expectation of like total instantaneous perfection.

SPEAKER_00

Right. Yeah. Total perfection.

SPEAKER_01

Like you're standing in line at a busy coffee shop, you know, and you tap your phone or your part against that little plastic terminal. It emits that cheerful little beep and you just walk away with your latte. I mean, the entire physical interaction takes what, maybe 1.5 seconds?

SPEAKER_00

Yeah, barely even that sometimes. It feels like magic, honestly. Trevor Burrus, Jr.

SPEAKER_01

Exactly. To you, the person buying the coffee, it's just this binary, incredibly clean interaction. It's a green check mark or a red X, you know, approved or declined.

SPEAKER_00

Trevor Burrus, Jr.: Because we've been conditioned to expect our financial lives to be utterly seamless and completely invisible.

SPEAKER_01

Trevor Burrus, Jr.: Yeah, you never see the Trevor Burrus.

SPEAKER_00

Like you don't think about the routing numbers or uh the cryptographic checks or the massive ledger updates that are all happening in the background.

SPEAKER_01

Aaron Ross Powell Right. But then you know, if you actually look under the hood of what takes place in those 1.5 seconds, that illusion of simplicity just completely shatters.

SPEAKER_00

Oh, totally.

SPEAKER_01

The digital landscape that's actually processing that latte purchase is well, it's mind-bogglingly complex. We're talking about this labyrinth of massive, decades-old mainframes just desperately trying to communicate with cutting-edge cloud servers in real time.

SPEAKER_00

Which is the absolute definition of invisible high-stakes plumbing.

SPEAKER_01

Yeah.

SPEAKER_00

And the reality is, I mean, if that plumbing fails even for a few minutes, the modern economy essentially just grinds to a halt. Commerce stops.

SPEAKER_01

Which is wild to think about. And that actually brings us to our mission for today's deep dive. So welcome. We are so glad you're here. Today we're basically pulling up the floorboards.

SPEAKER_00

Yeah, getting right into the nuts and bolts.

SPEAKER_01

Exactly. We're uncovering that exact invisible plumbing that powers your money. And uh more importantly, we're exploring how it's currently being radically rewired for an AI-driven future.

SPEAKER_00

It's a huge shift.

SPEAKER_01

It really is. And we're pulling all of this from a deeply revealing piece of source material today. It's an April 2025 interview from the IBSI FinTech Journal. They sat down with Vishal Delai, who is the CEO of North America, EMEA, and APAC for a company called PISMO.

SPEAKER_00

Aaron Powell And you know, PISMO is just a massive player in the banking infrastructure space, but they operate almost entirely behind the curtain.

SPEAKER_01

Aaron Powell Right. Like normal consumers never interact with them directly.

SPEAKER_00

Exactly. You never see their logo on an app.

SPEAKER_01

But the hook here, you know, the event that really exposed this massive shift to the public happen when Visa, the exact logo sitting in your wallet right now. In June 2023, Visa announced they were dropping $1 billion in cash to acquire PISMO. Wow. Yeah, a billion dollars. And they finalized that deal in January 2024. So the question is, why did one of the most recognizable globally dominant brands on planet Earth spend a billion dollars on a company most of us have never even heard of?

SPEAKER_00

Well, to answer that, um, we really have to look at what PISMO actually built.

SPEAKER_01

Okay.

SPEAKER_00

So in industry terms, they provide a cloud native issuer processing and core banking platform.

SPEAKER_01

Aaron Powell Which sounds very technical.

SPEAKER_00

Aaron Powell It does, yeah. But basically, they operate across Latin America, the Asia Pacific region, and Europe, and they provide the foundational capabilities for debit, credit, prepaid, and commercial cards.

SPEAKER_01

Gotcha.

SPEAKER_00

And crucially, um they do all of this via cloud native APIs, which are application programming interfaces.

SPEAKER_01

Aaron Powell Okay, let's unpack this a bit because I think a lot of people, you know, they struggle to visualize what an API actually does in this specific context. Trevor Burrus, Jr.

SPEAKER_00

But for sure. It's a very abstract concept.

SPEAKER_01

Trevor Burrus, Jr.: Right. So let's think about it with an analogy. Compare legacy banking to an old, super reliable train network.

SPEAKER_00

Aaron Powell Okay. I like that.

SPEAKER_01

So these traditional banks have these tracks that were laid down decades ago. And they're incredibly stable, right? They safely carry millions of passenger cars or, you know, transactions every single day.

SPEAKER_00

Aaron Powell But they have a hard physical limit.

SPEAKER_01

Aaron Powell Exactly. You absolutely cannot run a futuristic high-speed bullet train on those heavy, clunky old steel tracks. Right. So in this scenario, PISMO is the company that comes along and builds entirely frictionless magnetic levitation tracks. The APIs. Aaron Powell Yeah.

SPEAKER_00

That's a brilliant way to frame it.

SPEAKER_01

Aaron Powell And Visa, being the giant legacy train company, realized they desperately needed to own those maglev tracks if they wanted to stay relevant. Because these new tracks don't just upgrade the old system, they connect banks to entirely new ecosystems.

SPEAKER_00

Aaron Powell And you know, if we connect this to the bigger picture, that connection to new ecosystems is the exact catalyst for the acquisition.

SPEAKER_01

How so?

SPEAKER_00

Well, a prime example Dalet highlights in the interview is Brazil's PIC system.

SPEAKER_01

Oh, PICS, right. Yeah.

SPEAKER_00

PIX is this government-backed real-time payment network. It allows consumers and businesses in Brazil to transfer money instantly, like 24-7, using just a QR code or a phone number.

SPEAKER_01

Wait, so that completely bypasses the traditional credit card networks, right?

SPEAKER_00

Exactly.

SPEAKER_01

So if I'm in Brazil and I uh use PIX to buy groceries, Visa doesn't see a dime of that transaction.

SPEAKER_00

Not a single cent. And that is the terrifying reality for a legacy payment network.

SPEAKER_01

I bet.

SPEAKER_00

Visa looked at these new non-card systems like PICs, just gaining massive traction. And they realized that if they didn't own the underlying infrastructure, the new maglev tracks. Right, the maglev tracks that allow banks to plug into these new networks, they would simply be locked out of the future of money. So buying PISMO, it wasn't just an upgrade.

SPEAKER_01

It was an insurance policy.

SPEAKER_00

Spot on. It secures their foundational layer. Dalai actually notes that the acquisition represents a perfect alignment of vision.

SPEAKER_01

Because PISMO gets all that funding.

SPEAKER_00

Yeah, PISMO gets Visa's virtually unlimited resources and their global network to expand rapidly, and Visa gets to skip years of difficult engineering and just instantly secure this modern, flexible infrastructure. Trevor Burrus, Jr.

SPEAKER_01

Right. Because they realized the next wave of technology requires speed that their old steel tracks just could not handle.

SPEAKER_00

Aaron Powell Absolutely. Because those new mag tracks, the APIs, they're ultimately just a delivery mechanism.

SPEAKER_01

Okay.

SPEAKER_00

The real question is what are they delivering? And the answer to that is the massive high-speed data diet required to run artificial intelligence. Trevor Burrus, Jr.

SPEAKER_01

Oh, right. Because we hear about AI constantly, like nonstop. And there seems to be this pervasive anxiety within traditional banking that AI is just going to sweep in and you know vaporize the existing infrastructure. Like it's going to render all these massive financial institutions completely obsolete overnight. Trevor Burrus, Jr.

SPEAKER_00

Which is funny because Dalai pushes back on that narrative quite strongly.

SPEAKER_01

Really?

SPEAKER_00

Yeah. He argues that AI is not a wrecking ball coming for the banking sector. It's actually an enhancement tool. But there is a major catch. Which is an AI model, no matter how incredibly sophisticated it is, is completely useless in a vacuum. It possesses zero predictive power on its own. Aaron Powell Right.

SPEAKER_01

It's essentially this brilliant but totally starving brain.

SPEAKER_00

Exactly.

SPEAKER_01

It needs to be fed this massive, constant diet of high quality data. We're talking every transaction, every user interaction, every subtle shift in market conditions.

SPEAKER_00

And that's the mechanism people often misunderstand. Legacy banks actually possess mountains of data. I mean, they have decades of consumer financial history.

SPEAKER_01

So they have the food for the AI.

SPEAKER_00

They do. The problem is how that data is stored. It's typically trapped in completely isolated silos.

SPEAKER_01

Ah, I see.

SPEAKER_00

Like your mortgage data lives on a physical server from 1995 that literally does not talk to the server handling your credit card from 2005.

SPEAKER_01

And neither of them talk to the system handling your daily checking account. Trevor Burrus, Jr.

SPEAKER_00

Precisely. So the AI starves because it can't see the whole picture. It's just getting fragments.

SPEAKER_01

Aaron Powell So this is where a platform like PISMO becomes critical, right? Their APIs basically act as this sophisticated funnel.

SPEAKER_00

Exactly.

SPEAKER_01

They reach into all those disconnected, archaic silos, extract the data, standardize it, and unify it into a single, clean, real-time stream.

SPEAKER_00

Aaron Powell They literally serve the data to the AI on a silver platter.

SPEAKER_01

Aaron Powell And once the AI has that unified stream, the capabilities are just wild. I mean, the interview outlines some very specific use cases.

SPEAKER_00

Trevor Burrus, Jr.: Yeah, some really cool ones.

SPEAKER_01

Like AI can look at your entire financial footprint and instantly predict the next best product for you. So it might offer you a specific auto loan right as you start browsing for cars online. Trevor Burrus, Jr.

SPEAKER_00

Right. Or it can assess the risk of a massive cross-border transaction in milliseconds.

SPEAKER_01

Or even automate these incredibly complex payment verification processes that, you know, used to require entire teams of human auditors.

SPEAKER_00

Aaron Powell, but to achieve any of that, the infrastructure has to be absolutely flawless.

SPEAKER_01

Aaron Powell Okay, here's where it gets really interesting, though, because I want to push back on this a little bit. On behalf of anyone listening who has ever dealt with the nightmare bureaucracy of a major bank?

SPEAKER_00

Oh, I'm sure we all have.

SPEAKER_01

Right. So if a bank's core system, like the actual digital vault where the ones and zeros representing your money live, if that was coded in 1985, which many were. Right. Is this just slapping a mag left track onto a steam engine? I mean, can bolting a modern API onto the front of a dinosaur mainframe actually make it capable of supporting complex AI? Or is this just putting lipstick on a pig?

SPEAKER_00

Aaron Powell It's a great question. And Dali actually offers a highly nuanced perspective on this exact tension.

SPEAKER_01

Aaron Powell What does he say?

SPEAKER_00

Aaron Powell Well, he acknowledges the sheer friction of integrating modern tech into systems built before the internet was even widely adopted.

SPEAKER_01

Yeah, I can't even imagine.

SPEAKER_00

But he points out that legacy platforms don't necessarily need to be trashed or demolished. They still provide something indispensable, which is baseline stability.

SPEAKER_01

Aaron Powell Right, because at the end of the day, they are just a giant, dumb, highly secure vault.

SPEAKER_00

Aaron Powell Exactly. And you want your vault to be heavy and hard to move.

SPEAKER_01

You definitely do.

SPEAKER_00

But a heavy vault cannot process big data. So the solution is not to replace the vault entirely, but to augment it. The API isn't lipstick on a pig, it functions as a real-time high-speed translator.

SPEAKER_01

Oh, a translator.

SPEAKER_00

Yeah. So a cloud native platform like PISMO sits on top of the old mainframe. And when the modern AI app needs information, the API reaches down, translates the request into whatever archaic language the 1985 mainframe understands. Wow. It pulls the data, translates it back into a modern format, and then feeds it to the AI.

SPEAKER_01

That's incredible.

SPEAKER_00

It really is. It allows the bank to leverage massive computing power without risking the integrity of the underlying ledger that safely holds everyone's life savings.

SPEAKER_01

Okay. That translation layer makes total sense. But it also reveals a massive operational headache, right?

SPEAKER_00

Absolutely.

SPEAKER_01

Because if I'm the CEO of a major bank, I know I desperately need this AI integration to stay competitive, but I am absolutely terrified of touching the core system.

SPEAKER_00

Aaron Powell Right. Because if you touch it and break it, it lose people's money.

SPEAKER_01

It is a catastrophic headline-making disaster. I mean, I can't just inject experimental code into live customer accounts.

SPEAKER_00

Aaron Powell No, you definitely cannot.

SPEAKER_01

So how do they test this? It seems like the only safe way to do this would be to literally build a fake parallel bank from scratch just to test the tech.

SPEAKER_00

Aaron Powell And your intuition there is spot on because historically that used to be the exact playbook the industry followed.

SPEAKER_01

Aaron Powell Wait, really?

SPEAKER_00

Yeah, they called them Greenfield Bank.

SPEAKER_01

Greenfield Banks, okay.

SPEAKER_00

Yeah. So if a major institution wanted to test a new core system, they would literally start from absolute scratch. They'd buy new physical servers, build a totally new compliance framework, and write entirely new code in an isolated environment.

SPEAKER_01

Aaron Powell But building a completely separate entity just for testing, that has to cost tens of millions of dollars and take like years of development time.

SPEAKER_00

It does. It was incredibly slow, which is why Dolly points out a significant shift in banking innovation today.

SPEAKER_01

What are they doing instead?

SPEAKER_00

Well, while greenfield projects are still used for testing entirely new business models, they're just far too slow for simply validating new technology. So the industry is moving toward high-speed proof of concepts or posts. Okay, coast. Yeah. Platforms like PISMO allow banks to quickly spin up a cloud-based testing environment, run real-world scenarios through the APIs, and see if the tech actually works without betting the entire farm.

SPEAKER_01

Aaron Powell, which brings up a really huge debate in the tech world using the cloud versus on-premise physical servers.

SPEAKER_00

Oh, yeah. The classic debate.

SPEAKER_01

Because, you know, a proof concept in the cloud is incredibly fast, but banks are heavily, heavily regulated.

SPEAKER_00

Aaron Powell They are. But cloud computing is clearly the driver of rapid innovation here. I mean, it offers scalability and unparalleled resilience. The interview actually notes that if a physical data center in one region experiences a massive power failure, a cloud native architecture can instantly shift all operations to a backup data center on another continent.

SPEAKER_01

So the end consumer, the person buying the latte, never even notices a disruption.

SPEAKER_00

Exactly. It's seamless.

SPEAKER_01

But you know, DALI insists that completely writing off on-premise servers is a mistake.

SPEAKER_00

He does, yeah.

SPEAKER_01

Because there are super strict data residency laws in many jurisdictions. Like governments often mandate that the highly sensitive financial data of their citizens literally cannot physically cross international borders.

SPEAKER_00

Right. So the reality for almost all major institutions is a hybrid model. Some data lives in the ultrafast cloud, while the highly sensitive ledger data remains firmly on physical servers inside the country.

SPEAKER_01

So then the challenge becomes how do you build software that can operate seamlessly across both of these totally different environments without breaking?

SPEAKER_00

Aaron Powell Yes. And the answer to that lies in an architectural concept called microservices.

SPEAKER_01

Okay. So what does this all mean? I actually love the analogy for microservices because it finally makes this super abstract software concept visual.

SPEAKER_00

It's the best way to explain it.

SPEAKER_01

Right. So imagine how banking software used to be built. It was monolithic. It was basically like pouring a solid block of concrete. Trevor Burrus, Jr.

SPEAKER_00

Just one massive chunk.

SPEAKER_01

Exactly. All the code for calculating interest, processing ATM withdrawals, sending fraud alerts. It was all mixed together in the concrete. Trevor Burrus, Jr.

SPEAKER_00

Which is a total nightmare for engineers.

SPEAKER_01

Right. Because if you wanted to change just how interest was calculated, you had to chip away at the concrete, risking the entire structure collapsing. Trevor Burrus, Jr.

SPEAKER_00

Yeah, you touch one thing, the whole system goes down.

SPEAKER_01

So instead of concrete, microservices are like building your entire bank out of individual Lego bricks.

SPEAKER_00

I love the Lego analogy.

SPEAKER_01

It just works so well. Each microservice or each brick is designed to do exactly one thing and do it perfectly. So you have one Lego brick dedicated solely to calculating an account balance, and then you have a completely separate Lego brick dedicated to processing a card tap.

SPEAKER_00

And the genius of this Lego system is that the bricks are contract driven.

SPEAKER_01

Contract driven. Wait, what does that actually mean in practice, though?

SPEAKER_00

So a contract simply means that the account balance brick makes a strict promise to the rest of the system.

SPEAKER_01

Okay.

SPEAKER_00

It promises to only ever output numbers in one specific standardized format. And as long as it keeps that promise, the ATM brick doesn't care what complex math is happening inside the balance brick.

SPEAKER_01

Ah, it treats it like a black box.

SPEAKER_00

Exactly. It doesn't need to know the inner workings, it just needs the output.

SPEAKER_01

So microservices totally solve the safety issue. If a bank needs to upgrade its fraud detection algorithms, they just pull out the old fraud Lego brick and snap a new AI-powered one into place. Yep.

SPEAKER_00

Seamless swap.

SPEAKER_01

They don't have to demolish the whole house or touch the core ledger. That modularity is what allows them to innovate at lightning speed.

SPEAKER_00

And frankly, it lowers the blood pressure of banking executives everywhere. I can imagine. Because now they can deploy new features in days rather than years.

SPEAKER_01

But you know, that unprecedented speed creates a terrifying new paradox, which Dawai actually highlights when he's looking at the horizon of all this tech.

SPEAKER_00

Right. Because we have these lightning fast Lego systems.

SPEAKER_01

Yeah.

SPEAKER_00

But we are now building financial infrastructure so advanced that we don't have the human talent to actually manage them.

SPEAKER_01

Yeah, exactly.

SPEAKER_00

The interview outlines PISMO's future pipeline and it really illustrates this exact tension. They're focused on expanding functionality with more reusable APIs, enhancing system resilience, and really driving adaptability. Trevor Burrus, Jr.

SPEAKER_01

Which means plugging into more real-time networks, right?

SPEAKER_00

Yeah, and supporting evolving models like Credit as a Service.

SPEAKER_01

Oh, credit as a Service is just a fascinating evolution.

SPEAKER_00

It really is.

SPEAKER_01

It essentially means a company that is not a bank can just rent a loan Lego brick via an API.

SPEAKER_00

Right.

SPEAKER_01

So you could be checking out at an online fitness equipment store, and the retailer instantly offers you a customized microloan for a treadbill.

SPEAKER_00

Right there on the spot.

SPEAKER_01

Exactly. The retailer isn't a bank at all, but they are utilizing banking infrastructure in real time.

SPEAKER_00

What's fascinating here is how it democratizes financial products. But getting there involves navigating some massive hurdles.

SPEAKER_01

And it's the biggest hurdle.

SPEAKER_00

Well, DALI identifies the skill gap as a primary bottleneck.

SPEAKER_01

The human skill gap.

SPEAKER_00

Yeah. Well, basic APIs are pretty common across the internet. Deep human expertise in building, managing, and securing these incredibly complex microservices. Right, especially within the highly regulated zero tolerance environment of global finance, that kind of talent is exceedingly rare.

SPEAKER_01

Aaron Powell So are we basically building financial Ferraris but lacking the mechanics who actually know how to fix them?

SPEAKER_00

That is exactly what is happening. And that talent bottleneck collides head on with the second major challenge, the sheer pace of technological change.

SPEAKER_01

Because it's just moving too fast.

SPEAKER_00

Way too fast. We aren't just talking about keeping up with generative AI models that improve, like weekly. DALI explicitly points to the looming paradigm shift of quantum computing.

SPEAKER_01

Wait, quantum computing, that's not just a software update that completely rewrites the rules of processing power.

SPEAKER_00

Exactly. Traditional computers process information in linear bits, right? Ones and zeros. Yeah. But quantum computers use QIPS, which can represent multiple states simultaneously.

SPEAKER_01

Aaron Powell, which is mind-bending.

SPEAKER_00

It really is. It basically means a quantum computer can process parallel possibilities at a speed that renders our current computational limits completely obsolete. Wow. And Dalai notes that the hardest part for companies like his isn't just understanding this primary technological leap, it's identifying the second order effects.

SPEAKER_01

Aaron Powell The ripple effects.

SPEAKER_00

Right.

SPEAKER_01

So what does a second order effect actually look like when we're talking about quantum computing and the global banking system?

SPEAKER_00

Aaron Powell Well, the first order effect is just raw power. Quantum computing has the potential to instantly crack the cryptographic security that currently protects literally all global financial data.

SPEAKER_01

Aaron Powell Oh, wow. So if it can break the encryption, that is just a massive security breach.

SPEAKER_00

Aaron Powell It's the ultimate breach. But the second order effect is actually far more profound.

SPEAKER_01

Aaron Powell It's about trust, isn't it?

SPEAKER_00

Aaron Powell Precisely. The entire global banking system is at its core essentially just a shared ledger of ones and zeros. Yeah. And it only functions because everyone trusts the cryptography protecting that ledger. If quantum tech breaks the encryption, the fundamental trust in the ledger just evaporates.

SPEAKER_01

Aaron Powell And if you can't trust the ledger, the very concept of digital money breaks down entirely.

SPEAKER_00

Aaron Powell Exactly. Anticipating those second-order ripples and ensuring they have the rare human talent deployed to build quantum resistant APIs before the threat fully materializes.

SPEAKER_01

Yeah.

SPEAKER_00

That is what keeps infrastructure CEOs awake at night.

SPEAKER_01

Aaron Powell I mean, it is the ultimate high wire act. They have to manage the hyperspeed evolution of autonomous technology like AI and quantum while relying on a very real, very constrained pool of human talent to guide it safely.

SPEAKER_00

It really is. It's a profound shift in the invisible architecture of our daily lives.

SPEAKER_01

Aaron Powell It really brings us full circle on this entire journey.

SPEAKER_00

It does.

SPEAKER_01

Because we started with Visa dropping a billion dollars in cash, essentially realizing their legacy tracks were being bypassed by new networks like Brazil's PICs and deciding to buy the ultimate Maglev network instead. We explored how those PISMO APIs act as real-time translators, unifying fragmented legacy data into a clean stream to feed an AI data diet. And we looked at how banks use Lego brick microservices and cloud-based proof of concepts to future-proof themselves against quantum threats, all without risking a total system collapse.

SPEAKER_00

The scale of the engineering happening behind the scenes is just staggering.

SPEAKER_01

It is. And the reason this matters, you know, the reason you, listening to this, should care about this invisible plumbing is because it dictates literally everything about your financial reality.

SPEAKER_00

Everything.

SPEAKER_01

It dictates how fast funds settle when you desperately need to send money to a family member in an emergency. It determines how resilient your data is against next generation hackers. And it dictates how hyper-personalized your digital life is going to become.

SPEAKER_00

And, you know, if we look at the trajectory of where this API architecture is heading, it actually leaves us with a truly fascinating and maybe slightly disruptive thought to ponder.

SPEAKER_01

Oh, what's that?

SPEAKER_00

Well, if platforms like PISMO and the rise of credit as a service make it incredibly fast, cheap, and safe for literally anyone to build financial products, what happens to the very definition of a bank?

SPEAKER_01

Oh, wow.

SPEAKER_00

Right. Think about it. In a few short years, as these microservice Lego bricks become more ubiquitous, your favorite online retailer or your neighborhood gym or even your daily social media app could simply plug in a banking API and become your primary financial institution.

SPEAKER_01

That is wild to think about.

SPEAKER_00

When the plumbing is this accessible, a bank might no longer be a physical place you visit or even a specific app you open. It might just become an invisible continuous layer embedded into everything else you do.

SPEAKER_01

That is a wild paradigm shift to leave off on. I mean, the bank of the future might just be the app you use to buy running shoes.

SPEAKER_00

Exactly.

SPEAKER_01

Well, thank you for taking this deep dive into the invisible plumbing of the modern financial world with us today. Keep questioning how the everyday systems around you actually work because the mechanisms hidden just beneath the surface are almost always fascinating. We will see you next time.