Crisis means chaos!
And all too often, management, employees, and clients are all dragged on a wild rollercoaster ride until suddenly they’re not. Unfortunately, while the ride may be over for some, for others, between social media disparagement, news media persistence, and legal jeopardy, the ride may feel like it never ends.
In this episode of Risk Stories! we speak with David Oates, founder of PR Security Service, a public relations firm who focuses exclusively on helping clients navigate through crisis. Dave walks us through a number of lessons and case studies on what to do, and what NOT to do when crisis strikes your firm.
As you can guess, the bad examples are often and easy to spot. What’s harder to find are the great cases where companies get it right. There's a reason you don't hear about the firms who know what to do at time of crisis.
Dave discusses both, and actions you can take to improve the odds that you’re never in the spotlight.
Dave can be reached at PR Security Service, www.publicrelationssecurity.com