This episode of The Leader Show with Lou Carter features Dr. Susan Dorfman. She is the president and CEO of CMI Media Group, a leader in healthcare media recognized as one of America’s Top 100 Most Loved Workplaces in 2023. The discussion centers on CMI Media Group’s human-centric approach to health, wellness, and pharmaceutical marketing, emphasizing empathy, innovation, and a culture of service. Susan shares insights into the company’s commitment to talent cultivation, continuous learning, mentorship, and the management of a geographically dispersed workforce through trust, technology, and open communication. The conversation also explores CMI Media Group’s people-first philosophy towards diversity, equity, and inclusion (DE&I), underlining the importance of a supportive and inclusive workplace culture.