In this episode of The Leader Show, Lou Carter interviews Chris Keffer, President and CEO of STIHL. Chris talks about his “platinum rule” of treating people as they wish to be treated, the significance of communication, objective alignment, and the value of relationships with stakeholders. He highlights the presence of quality leadership, continuous improvement, and the influence of family values and entrepreneurial spirit on STIHL’s success. Additionally, Chris stresses the importance of customer experience and dealer roles, concluding with appreciation for his team’s role in the company’s achievements.