Ways to Improve Practice Culture and Communication with Judy Mausolf

In oral surgery, having a strong, reliable team is of utmost importance. Moreover, the culture of each dental practice will ultimately determine the level of care received by their patients. So, it is necessary for every practice to think long and hard about their culture, and to always be on the lookout for ways to be better. Joining us today with expert tips on how to improve your dental practice culture is author, speaker, and dental practice culture specialist, Judy Mausolf. We dive in with the common culture trends she’s witnessed around her, how to find and train the right dental assistants and other team members, what to do when a new hire is not pulling their weight, and how to set adequate benchmarks of performance. Judy believes that the team is the most important aspect of any dental office and explains how great communication can boost morale. We also learn about how to navigate various cultures and systems in multiple practices, and end with an important and informative discussion on how to deal with toxic, stubborn, and rude team members. 

Key Points From This Episode:

• A warm welcome to Judy Mausolf as she walks us through her professional background. 
• Common culture trends that she’s witnessed in her practice and the industry in general. 
• The importance of having the right people on your team, and how to find them. 
• Why new team members need to be trained by someone who's qualified to teach. 
• What you can do when a new member of the team is not a good fit.
• Assessing whose responsibility it is to call out a team member who isn’t pulling their weight.
• How to set adequate benchmarks of performance for new hires. 
• Ways to avoid giving new team members jobs that they aren’t yet trained to do. 
• Why scheduling needs to be approached in a different way. 
• Communication's vital role in making a team feel valued, and other ways to boost morale.
• What’s important to ensure the success of the front-office team. 
• Navigating different cultures and systems when working in multiple practices/environments. 
• How to identify and deal with toxic, stubborn, and rude team members. 

Links Mentioned in Today’s Episode:

Judy Kay Mausolf — https://www.practicesolutionsinc.net/

Judy Kay Mausolf on LinkedIn — https://www.linkedin.com/in/judy-kay-mausolf-29ab567/

Judy Kay Mausolf on Instagram — https://www.instagram.com/practicesolutionsinc

Judy Kay Mausolf on Twitter — https://twitter.com/judykaymausolf 

KLS Martin 10% Discount Code: EOSImpaction23 - https://www.klsmartin.com/

Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/ 

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/ 

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — grantstucki@gmail.com

Dr. Grant Stucki Phone — 720-441-6059