From Manager to COO: The 10 Essential Skills of Elite Office Managers(with Dr. Roger Levin)

What would change in an oral surgery practice if the office manager truly ran every non-clinical part of the business? In this episode of Everyday Oral Surgery, host Dr. Grant Stucki is once again joined by Dr. Roger Levin, CEO of Levin Group, for the final episode in their series on office managers as chief operating officers and their role in improving practice management. Dr. Levin revisits why surgeons need to delegate more effectively and why office managers should be trained to lead the practice's operations. He also breaks down key areas office managers need to master, the value of clear communication, the need for financial understanding, the importance of adaptability and consistency, and how stronger one-to-one relationships can improve team performance. They also discuss the patient experience, customer service, goal setting, progressive discipline, and why surgeons should not be the ones managing every staff issue. Dr. Levin provides insight into how a stronger office manager can protect practice growth, reduce stress for surgeons, and create a better environment for both team members and patients. Tune in to learn how office managers can step into a stronger leadership role and help oral surgery practices run more effectively with Dr. Roger Levin.

Key Points From This Episode:

• Discover why office managers should function as a CEO in oral surgery practices.
• Learn how surgeons can use a scoring system to evaluate office manager performance.
• Explore why clear and direct communication matters between surgeons and team members.
• Why managers need to drive vision and keep the team aligned with long-term goals.
• How financial understanding helps managers monitor performance and identify opportunities.
• Uncover why adaptability is essential when practices face changes or new challenges.
• Examine why consistency in leadership and communication strengthens the whole team.
• Hear how one-to-one relationships help managers learn what motivates team members.
• Find out about the qualities that office managers need to be successful leaders. 
• Assess how office managers can train the team to create a stronger patient experience.
• Unpack why practice goals should be written down, measured, and reviewed weekly.
• Final takeaways on how surgeons coach their office managers into stronger leaders.

Links Mentioned in Today’s Episode:

Dr. Roger Levin — https://www.linkedin.com/in/roger-levin-69ab744/

Dr. Roger Levin email — rlevinconf@levingroup.com

Levin Group: https://levingroup.com/

Fierce Conversations: https://www.amazon.com/Fierce-Conversations-Achieving-Success-Conversation/dp/0425193373/

Unreasonable Hospitality: https://www.amazon.com/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573

Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/ 

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/ 

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — grantstucki@gmail.com

Dr. Grant Stucki Phone — 720-441-6059