FANCENTRIC - The Fan Journey is the Experience!

Best Practices: Sports & Entertainment Venue Emergency Response

January 30, 2023 Christopher J. Kinnan Season 2023 Episode 1
FANCENTRIC - The Fan Journey is the Experience!
Best Practices: Sports & Entertainment Venue Emergency Response
Show Notes


Best Practices: Sports & Entertainment Venue Emergency Response
An IIFX Town Hall
Recorded: 1/26/2023

NOTE:  This informative podcast is for anyone with an interest in considerations for sports & entertainment venues' emergency response.  The information provided herein is the informed opinion of the panelists.  The information in this Town Hall is designed for venue and event managers, team leaders and staff, physicians, managers, supervisors, incident managers, and others associated with sports and entertainment venues of all sizes. 

On Thursday, January 26, 2023 at 1:00 PM CT, the Innovation Institute for Fan Experience (IIFX) hosted a virtual town hall titled "Best Practices for Sports & Entertainment Venue Emergency Medical Response." 

A distinguished panel of Sports & Entertainment industry leaders joined the IIFX Medical Advisory Board’s experts to discuss best practices for responding to a medical emergency during a sports or entertainment event.
The very public, sudden cardiac arrest incident and hospitalization of 24-year-old Buffalo Bills safety Damar Hamlin illustrated the importance of having well-trained staff, trainers, and a medical team available to provide emergency medical response. 

This Virtual Town Hall event focused on the key elements of emergency medical response. Expert panelists discussed:

  • Field response to critical medical incidents
  • Standards for field response applicable to smaller venues with fewer resources
  • Venue response to critical incidents
  • Importance of CPR and AED training, and stop the bleed training
  • Planning and exercises
  • Coordination with nonmedical resources and leadership
  • Public communications – during and after incident
  • Legal considerations and Duty of Care

The Town Hall Panel included:


Dr. Til Jolly, MD, FACEP – Chief Medical Officer of Aveshka and Chair of the IIFX Medical Advisory Board.


Professor Julian Redhead, MBBS, FRCP, FCEM, MFSEM, Dip SEM
Medical Director, Consultant in Emergency Medicine, Imperial College Healthcare NHS Trust
Chelsea Premier Football Club Doctor

Brian Herbert
Vice President of Security
Golden State Warriors/Chase Center

Lindsay Gietzen, PhD, PA-C
Program Director, Doctor of Medical Science/Doctor of Health Science, University of the Pacific
Co-Owner @ Premier Training Services

Connor Fitzpatrick
Executive Director at CrowdRx

This Town Hall is part of IIFX's FANCENTRIC series of podcasts and forums. It features visionary industry thought leaders, advanced practitioners, academics, authors, technologists, and fans from around the world.

The audience posed questions to IIFX’s industry and medical experts who provided important considerations for the duty of care and preparation for serious medical emergencies at sports and entertainment v

About the Innovation Institute for Fan Experience

The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.