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A Special Interview With Harry Hynekamp, VP of Guest Experiences @AMB Sports + Entertainment - A Companion on the Fan Journey
Dr. Lou Marciani, Director and Co-Founder of IIFX is joined by Harry Hynekamp the Vice President of Guest Experiences for AMB Sports & Entertainment. Harry is a Companion on the Fan Journey for sports and entertainment fans.
Harry joined AMBSE in 2018. His team is responsible for delivering the best
guest experiences for all customers, guests and fans of the Atlanta Falcons, Atlanta United FC, and all other world class sports and entertainment events at Mercedes-Benz Stadium. The NFL's 2022-23 Voice Of The Fan Survey show that Harry and his team know how to deliver a memory-making experience. The Atlanta Falcons are the franchise with the best Gameday Staff and Overall Gameday Satisfaction in the NFL.
Dr. Lou and Harry talk about how Harry's prescription for success, including the importance of building a culture of success, deliver amazing hospitality and fan experiences, and the importance of living up to core values in everything you do. Harry is a master class in leadership, one focused on people, passion, purpose, and profits.
About the Innovation Institute for Fan Experience
The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.