FANCENTRIC - The Fan Journey is the Experience!
About Us
The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.
Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans throughout their journey. Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world. We are bound together by passion and the incomparable skills of visionary thought leaders throughout the international community. Along with our technical and subject matter experts, we discuss new ways to change the world’s sports and entertainment fan experience for the better.
FANCENTRIC - The Fan Journey is the Experience!
Has Sports Safety & Security Changed?
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FANCENTRIC 01-2021
Join Dr. Lou and Eileen Williams, the Senior Safety Officer at Tottenham Hotspur Stadium in the United Kingdom as they discuss whether sports safety and security has changed as a result of the Covid-19 pandemic.
The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service.
Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans. Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.
Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.
About the Innovation Institute for Fan Experience
Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.