Small Business Boot Camp Podcast
With almost 50 years in business, Jeff Metzger and his team at Kids First Sports Center have remained leaders in the children's instructional services industry. Twice a year, Jeff and the team host Boot Camp, a total immersion small business seminar. This podcast is hosted by the Boot Camp and Kids First Executive Team and will cover topics of business and entrepreneurship, children's instructional service unique challenges and opportunities, staffing, training and so much more! Join your hosts Megan Smith and Jen Evans as they deep dive into small business owners' topics of interest and join industry leaders in insightful conversation!
Small Business Boot Camp Podcast
Building a World-Class Customer Experience with Hospitality Leader Anna O'Neill
In this Small Business Boot Camp Podcast episode, Anna O'Neill is the hospitality department leader at Kids First, a role she took on in 2022 after being a high school history and social studies teacher. When Anna started, the hospitality department struggled with processes and team culture, so she focused on improving systems, building a positive team environment, and shifting the team's mindset to provide excellent customer service. Anna has worked to integrate the hospitality and marketing departments, providing valuable frontline insights to improve the customer experience across digital and in-person touchpoints. Despite the challenges, Anna has found great fulfillment in her new role, enjoying the ability to solve problems, mentor others, and connect with families meaningfully.
Podcast Audio is also available on:
+ Spotify
+ Apple Podcasts
+ Google Podcasts
For more information about the Small Business Boot Camp, go to www.MetzgerBootCamp.com