{"version":"1.0.0","segments":[{"speaker":"Blythe Brumleve Milligan","startTime":38.32,"endTime":41.2,"body":"The"},{"speaker":"Blythe Brumleve Milligan","startTime":38.32,"endTime":41.2,"body":"humanoids are already here. I've"},{"speaker":"Blythe Brumleve Milligan","startTime":41.230000000000004,"endTime":44.2,"body":"been seeing some version of that"},{"speaker":"Blythe Brumleve Milligan","startTime":41.230000000000004,"endTime":44.2,"body":"line on LinkedIn for the last 12"},{"speaker":"Blythe Brumleve Milligan","startTime":44.29,"endTime":47.2,"body":"months, usually attached to a"},{"speaker":"Blythe Brumleve Milligan","startTime":44.29,"endTime":47.2,"body":"screenshot of an autonomous"},{"speaker":"Blythe Brumleve Milligan","startTime":47.38,"endTime":50.59,"body":"agent that's going to replace"},{"speaker":"Blythe Brumleve Milligan","startTime":47.38,"endTime":50.59,"body":"your sales team by Tuesday, or a"},{"speaker":"Blythe Brumleve Milligan","startTime":50.650000000000006,"endTime":53.59,"body":"demo of a chatbot solving a"},{"speaker":"Blythe Brumleve Milligan","startTime":50.650000000000006,"endTime":53.59,"body":"problem nobody had, or a"},{"speaker":"Blythe Brumleve Milligan","startTime":53.650000000000006,"endTime":56.47,"body":"newsletter promising me a one"},{"speaker":"Blythe Brumleve Milligan","startTime":53.650000000000006,"endTime":56.47,"body":"person billion dollar business"},{"speaker":"Blythe Brumleve Milligan","startTime":56.77,"endTime":60.900000000000006,"body":"that's just three props away, I"},{"speaker":"Blythe Brumleve Milligan","startTime":56.77,"endTime":60.900000000000006,"body":"sat down to do eight interviews"},{"speaker":"Blythe Brumleve Milligan","startTime":60.99,"endTime":64.26,"body":"for the Cargo Rex AI use cases"},{"speaker":"Blythe Brumleve Milligan","startTime":60.99,"endTime":64.26,"body":"and logistics guide. It had"},{"speaker":"Blythe Brumleve Milligan","startTime":64.32,"endTime":66.99000000000001,"body":"absorbed enough of that noise"},{"speaker":"Blythe Brumleve Milligan","startTime":64.32,"endTime":66.99000000000001,"body":"going in that I expected to find"},{"speaker":"Blythe Brumleve Milligan","startTime":67.38,"endTime":70.71000000000001,"body":"one or two things, either a"},{"speaker":"Blythe Brumleve Milligan","startTime":67.38,"endTime":70.71000000000001,"body":"little robot story or horror"},{"speaker":"Blythe Brumleve Milligan","startTime":70.83000000000001,"endTime":74.97,"body":"story. I got one of those, sort"},{"speaker":"Blythe Brumleve Milligan","startTime":70.83000000000001,"endTime":74.97,"body":"of, but the humanoid story I"},{"speaker":"Blythe Brumleve Milligan","startTime":75.09,"endTime":78.11,"body":"actually found wasn't about"},{"speaker":"Blythe Brumleve Milligan","startTime":75.09,"endTime":78.11,"body":"robots, it was about people,"},{"speaker":"Blythe Brumleve Milligan","startTime":78.65,"endTime":81.44,"body":"people using AI to do the work"},{"speaker":"Blythe Brumleve Milligan","startTime":78.65,"endTime":81.44,"body":"that used to take three of them"},{"speaker":"Blythe Brumleve Milligan","startTime":81.53,"endTime":85.61,"body":"to do, people reading documents"},{"speaker":"Blythe Brumleve Milligan","startTime":81.53,"endTime":85.61,"body":"faster, scheduling appointments"},{"speaker":"Blythe Brumleve Milligan","startTime":85.7,"endTime":89.33000000000001,"body":"faster, servicing insights they"},{"speaker":"Blythe Brumleve Milligan","startTime":85.7,"endTime":89.33000000000001,"body":"used to spend three hours"},{"speaker":"Blythe Brumleve Milligan","startTime":89.42,"endTime":92.93,"body":"pulling out of a spreadsheet"},{"speaker":"Blythe Brumleve Milligan","startTime":89.42,"endTime":92.93,"body":"they can do it in minutes,"},{"speaker":"Blythe Brumleve Milligan","startTime":93.5,"endTime":96.62,"body":"people running brokerages and"},{"speaker":"Blythe Brumleve Milligan","startTime":93.5,"endTime":96.62,"body":"warehouses and fleets at scale"},{"speaker":"Blythe Brumleve Milligan","startTime":96.98,"endTime":100.53999999999999,"body":"that wouldn't have been possible"},{"speaker":"Blythe Brumleve Milligan","startTime":96.98,"endTime":100.53999999999999,"body":"just two years ago. That's the"},{"speaker":"Blythe Brumleve Milligan","startTime":100.72,"endTime":104.25999999999999,"body":"humanoid story. It's already"},{"speaker":"Blythe Brumleve Milligan","startTime":100.72,"endTime":104.25999999999999,"body":"here, and most of us are already"},{"speaker":"Blythe Brumleve Milligan","startTime":104.35,"endTime":108.37,"body":"in it now. The closest thing to"},{"speaker":"Blythe Brumleve Milligan","startTime":104.35,"endTime":108.37,"body":"a humanoid that I got in any of"},{"speaker":"Blythe Brumleve Milligan","startTime":108.43,"endTime":112.84,"body":"these stories was a truck"},{"speaker":"Blythe Brumleve Milligan","startTime":108.43,"endTime":112.84,"body":"without a driver in it. TT Zhao,"},{"speaker":"Blythe Brumleve Milligan","startTime":113.08000000000001,"endTime":117.31,"body":"who is the VP of Engineering and"},{"speaker":"Blythe Brumleve Milligan","startTime":113.08000000000001,"endTime":117.31,"body":"AI at Bot Auto, they run fully"},{"speaker":"Blythe Brumleve Milligan","startTime":117.43,"endTime":119.97,"body":"driverless trucks between"},{"speaker":"Blythe Brumleve Milligan","startTime":117.43,"endTime":119.97,"body":"Houston and Dallas, and Houston"},{"speaker":"Blythe Brumleve Milligan","startTime":120.0,"endTime":123.69,"body":"and San Antonio. And now, during"},{"speaker":"Blythe Brumleve Milligan","startTime":120.0,"endTime":123.69,"body":"this conversation, I heard the"},{"speaker":"Blythe Brumleve Milligan","startTime":123.87,"endTime":126.87,"body":"word driver shortage, and I know"},{"speaker":"Blythe Brumleve Milligan","startTime":123.87,"endTime":126.87,"body":"a lot of my driver friends,"},{"speaker":"Blythe Brumleve Milligan","startTime":127.32,"endTime":131.52,"body":"especially on social media, are"},{"speaker":"Blythe Brumleve Milligan","startTime":127.32,"endTime":131.52,"body":"going to cringe at just hearing"},{"speaker":"Blythe Brumleve Milligan","startTime":131.94,"endTime":135.99,"body":"that phrase, but the truth is"},{"speaker":"Blythe Brumleve Milligan","startTime":131.94,"endTime":135.99,"body":"that the driver position is much"},{"speaker":"Blythe Brumleve Milligan","startTime":136.11,"endTime":141.32,"body":"more nuanced today than it was"},{"speaker":"Blythe Brumleve Milligan","startTime":136.11,"endTime":141.32,"body":"just even decades ago. The"},{"speaker":"Blythe Brumleve Milligan","startTime":141.38,"endTime":145.25,"body":"position has evolved. There's"},{"speaker":"Blythe Brumleve Milligan","startTime":141.38,"endTime":145.25,"body":"incredibly much more tech that"},{"speaker":"Blythe Brumleve Milligan","startTime":145.28,"endTime":148.88,"body":"has put the burden on the"},{"speaker":"Blythe Brumleve Milligan","startTime":145.28,"endTime":148.88,"body":"driver, has put the, you know,"},{"speaker":"Blythe Brumleve Milligan","startTime":149.06,"endTime":152.81,"body":"cameras in the cabs, and"},{"speaker":"Blythe Brumleve Milligan","startTime":149.06,"endTime":152.81,"body":"constant check-ins, and tracking"},{"speaker":"Blythe Brumleve Milligan","startTime":152.84,"endTime":157.16,"body":"notifications, invasion of"},{"speaker":"Blythe Brumleve Milligan","startTime":152.84,"endTime":157.16,"body":"privacy. All of that has led to"},{"speaker":"Blythe Brumleve Milligan","startTime":157.88,"endTime":162.25,"body":"a role that drivers or roles"},{"speaker":"Blythe Brumleve Milligan","startTime":157.88,"endTime":162.25,"body":"that drivers are choosing to say"},{"speaker":"Blythe Brumleve Milligan","startTime":162.46,"endTime":166.39000000000001,"body":"yes more often to, and roles"},{"speaker":"Blythe Brumleve Milligan","startTime":162.46,"endTime":166.39000000000001,"body":"that they are choosing to not"},{"speaker":"Blythe Brumleve Milligan","startTime":166.57000000000002,"endTime":170.8,"body":"say yes to, and one of those"},{"speaker":"Blythe Brumleve Milligan","startTime":166.57000000000002,"endTime":170.8,"body":"roles is driving at night,"},{"speaker":"Blythe Brumleve Milligan","startTime":171.07000000000002,"endTime":175.75,"body":"driving over long distances, and"},{"speaker":"Blythe Brumleve Milligan","startTime":171.07000000000002,"endTime":175.75,"body":"that's where TT finds very much"},{"speaker":"Blythe Brumleve Milligan","startTime":175.84,"endTime":180.12,"body":"a fit for his company to fill"},{"speaker":"Blythe Brumleve Milligan","startTime":175.84,"endTime":180.12,"body":"those gaps where they exist,"},{"speaker":"Blythe Brumleve Milligan","startTime":180.24,"endTime":182.91,"body":"where the freight still needs to"},{"speaker":"Blythe Brumleve Milligan","startTime":180.24,"endTime":182.91,"body":"move, even though it's"},{"speaker":"Blythe Brumleve Milligan","startTime":182.97,"endTime":186.42000000000002,"body":"incredibly difficult to find"},{"speaker":"Blythe Brumleve Milligan","startTime":182.97,"endTime":186.42000000000002,"body":"drivers to haul those routes,"},{"speaker":"Blythe Brumleve Milligan","startTime":186.96,"endTime":190.65,"body":"the freight still needs to move,"},{"speaker":"Blythe Brumleve Milligan","startTime":186.96,"endTime":190.65,"body":"and that's where he argues that"},{"speaker":"Blythe Brumleve Milligan","startTime":190.68,"endTime":195.12,"body":"autonomous trucks have have a"},{"speaker":"Blythe Brumleve Milligan","startTime":190.68,"endTime":195.12,"body":"way of finding a place within"},{"speaker":"Blythe Brumleve Milligan","startTime":195.15,"endTime":198.51000000000002,"body":"this industry alongside"},{"speaker":"Blythe Brumleve Milligan","startTime":195.15,"endTime":198.51000000000002,"body":"traditional truck drivers. Let's"},{"speaker":"Blythe Brumleve Milligan","startTime":198.54000000000002,"endTime":198.92000000000002,"body":"play the clip."},{"speaker":"Tete Xiao","startTime":198.95000000000002,"endTime":200.96,"body":"We got asked this"},{"speaker":"Tete Xiao","startTime":198.95000000000002,"endTime":200.96,"body":"question a lot. Like, are you"},{"speaker":"Tete Xiao","startTime":201.14000000000001,"endTime":204.71,"body":"working with customers where,"},{"speaker":"Tete Xiao","startTime":201.14000000000001,"endTime":204.71,"body":"like, even when there's no"},{"speaker":"Tete Xiao","startTime":204.92000000000002,"endTime":208.49,"body":"driver shortage at all, they"},{"speaker":"Tete Xiao","startTime":204.92000000000002,"endTime":208.49,"body":"still can't find labor to do"},{"speaker":"Tete Xiao","startTime":208.64000000000001,"endTime":212.60000000000002,"body":"that? And the answer is yes. A"},{"speaker":"Tete Xiao","startTime":208.64000000000001,"endTime":212.60000000000002,"body":"good example would be actually"},{"speaker":"Tete Xiao","startTime":212.66,"endTime":215.93,"body":"with drying transportation. They"},{"speaker":"Tete Xiao","startTime":212.66,"endTime":215.93,"body":"have a hard time finding drivers"},{"speaker":"Tete Xiao","startTime":216.11,"endTime":221.05,"body":"to drive that route at night on"},{"speaker":"Tete Xiao","startTime":216.11,"endTime":221.05,"body":"I 45 between Houston and Dallas,"},{"speaker":"Tete Xiao","startTime":221.8,"endTime":225.64000000000001,"body":"so that the reason being like"},{"speaker":"Tete Xiao","startTime":221.8,"endTime":225.64000000000001,"body":"truck drivers do not want to"},{"speaker":"Tete Xiao","startTime":225.73000000000002,"endTime":229.03,"body":"operate at night, everybody"},{"speaker":"Tete Xiao","startTime":225.73000000000002,"endTime":229.03,"body":"wants to have a good rest and"},{"speaker":"Tete Xiao","startTime":229.03,"endTime":232.18,"body":"they only want to drive during"},{"speaker":"Tete Xiao","startTime":229.03,"endTime":232.18,"body":"the day, but for home systems we"},{"speaker":"Tete Xiao","startTime":232.45000000000002,"endTime":235.06,"body":"love drive at night because it's"},{"speaker":"Tete Xiao","startTime":232.45000000000002,"endTime":235.06,"body":"more efficient, there's less"},{"speaker":"Tete Xiao","startTime":235.18,"endTime":240.24,"body":"traffic, we save a lot more"},{"speaker":"Tete Xiao","startTime":235.18,"endTime":240.24,"body":"fuel, and this is actually great"},{"speaker":"Tete Xiao","startTime":240.51000000000002,"endTime":244.35000000000002,"body":"opportunity for factory robots"},{"speaker":"Tete Xiao","startTime":240.51000000000002,"endTime":244.35000000000002,"body":"to pick up the job that humans"},{"speaker":"Tete Xiao","startTime":244.68,"endTime":245.52,"body":"do not want to"},{"speaker":"Blythe Brumleve Milligan","startTime":245.90900000000002,"endTime":247.919,"body":"do,"},{"speaker":"Blythe Brumleve Milligan","startTime":245.90900000000002,"endTime":247.919,"body":"you know, that's a role that bot"},{"speaker":"Blythe Brumleve Milligan","startTime":248.12900000000002,"endTime":251.579,"body":"auto is filling, because the"},{"speaker":"Blythe Brumleve Milligan","startTime":248.12900000000002,"endTime":251.579,"body":"gaps already exist, because"},{"speaker":"Blythe Brumleve Milligan","startTime":252.059,"endTime":255.779,"body":"drivers today don't want to run"},{"speaker":"Blythe Brumleve Milligan","startTime":252.059,"endTime":255.779,"body":"that specific route at that"},{"speaker":"Blythe Brumleve Milligan","startTime":255.869,"endTime":259.399,"body":"specific time, and so"},{"speaker":"Blythe Brumleve Milligan","startTime":255.869,"endTime":259.399,"body":"transportation companies have to"},{"speaker":"Blythe Brumleve Milligan","startTime":259.549,"endTime":264.49899999999997,"body":"fill that role somehow, and so"},{"speaker":"Blythe Brumleve Milligan","startTime":259.549,"endTime":264.49899999999997,"body":"because of that, Bot Auto has"},{"speaker":"Blythe Brumleve Milligan","startTime":264.61899999999997,"endTime":267.019,"body":"found a nice niche within the"},{"speaker":"Blythe Brumleve Milligan","startTime":264.61899999999997,"endTime":267.019,"body":"industry. The"},{"speaker":"Tete Xiao","startTime":267.68,"endTime":270.71,"body":"strength of operating"},{"speaker":"Tete Xiao","startTime":267.68,"endTime":270.71,"body":"autonomous fleet is that it can"},{"speaker":"Tete Xiao","startTime":270.74,"endTime":274.13,"body":"be seasonal, right? Sometimes"},{"speaker":"Tete Xiao","startTime":270.74,"endTime":274.13,"body":"when there's a season, for"},{"speaker":"Tete Xiao","startTime":274.13,"endTime":276.5,"body":"example, when there's a huge"},{"speaker":"Tete Xiao","startTime":274.13,"endTime":276.5,"body":"demand in Florida, and something"},{"speaker":"Tete Xiao","startTime":276.59,"endTime":279.21999999999997,"body":"that only lasts for three or"},{"speaker":"Tete Xiao","startTime":276.59,"endTime":279.21999999999997,"body":"four months, right? If you're"},{"speaker":"Tete Xiao","startTime":279.34,"endTime":283.24,"body":"operating a truck company, it's"},{"speaker":"Tete Xiao","startTime":279.34,"endTime":283.24,"body":"mostly by driving by, driven by"},{"speaker":"Tete Xiao","startTime":283.36,"endTime":286.54,"body":"humans. You have to convince a"},{"speaker":"Tete Xiao","startTime":283.36,"endTime":286.54,"body":"bunch of truck drivers to move"},{"speaker":"Tete Xiao","startTime":286.57,"endTime":289.9,"body":"from California to Florida for"},{"speaker":"Tete Xiao","startTime":286.57,"endTime":289.9,"body":"only a quarter and have them"},{"speaker":"Tete Xiao","startTime":289.96,"endTime":293.41,"body":"move back, right, in another"},{"speaker":"Tete Xiao","startTime":289.96,"endTime":293.41,"body":"quarter. And most of the time"},{"speaker":"Tete Xiao","startTime":293.86,"endTime":294.73,"body":"people cannot do that."},{"speaker":"Blythe Brumleve Milligan","startTime":295.33,"endTime":298.38,"body":"Now"},{"speaker":"Blythe Brumleve Milligan","startTime":295.33,"endTime":298.38,"body":"that is the literal humanoid in"},{"speaker":"Blythe Brumleve Milligan","startTime":298.44,"endTime":301.77,"body":"this episode, because the rest"},{"speaker":"Blythe Brumleve Milligan","startTime":298.44,"endTime":301.77,"body":"of the humanoid story is the"},{"speaker":"Blythe Brumleve Milligan","startTime":301.86,"endTime":305.52,"body":"people in the trucks, the people"},{"speaker":"Blythe Brumleve Milligan","startTime":301.86,"endTime":305.52,"body":"in the warehouses, the people"},{"speaker":"Blythe Brumleve Milligan","startTime":305.64,"endTime":310.14,"body":"working inside of brokerages."},{"speaker":"Blythe Brumleve Milligan","startTime":305.64,"endTime":310.14,"body":"That's where this episode lives."},{"speaker":"Blythe Brumleve Milligan","startTime":310.35,"endTime":312.42,"body":"Now, here's what eight"},{"speaker":"Blythe Brumleve Milligan","startTime":310.35,"endTime":312.42,"body":"interviews and a few written"},{"speaker":"Blythe Brumleve Milligan","startTime":312.54,"endTime":315.69,"body":"submissions actually showed me."},{"speaker":"Blythe Brumleve Milligan","startTime":312.54,"endTime":315.69,"body":"The humanoid revolution doesn't"},{"speaker":"Blythe Brumleve Milligan","startTime":315.69,"endTime":318.59000000000003,"body":"necessarily look like a robot in"},{"speaker":"Blythe Brumleve Milligan","startTime":315.69,"endTime":318.59000000000003,"body":"a warehouse, it looks like an"},{"speaker":"Blythe Brumleve Milligan","startTime":318.65000000000003,"endTime":322.04,"body":"analyst pulling a three hour"},{"speaker":"Blythe Brumleve Milligan","startTime":318.65000000000003,"endTime":322.04,"body":"report in 15 seconds. It looks"},{"speaker":"Blythe Brumleve Milligan","startTime":322.04,"endTime":324.71000000000004,"body":"like document processing,"},{"speaker":"Blythe Brumleve Milligan","startTime":322.04,"endTime":324.71000000000004,"body":"appointment scheduling, carrier"},{"speaker":"Blythe Brumleve Milligan","startTime":324.86,"endTime":328.01,"body":"scorecards, parcel spend"},{"speaker":"Blythe Brumleve Milligan","startTime":324.86,"endTime":328.01,"body":"monitoring, voice dispatch,"},{"speaker":"Blythe Brumleve Milligan","startTime":328.16,"endTime":330.95,"body":"computer vision on warehouse"},{"speaker":"Blythe Brumleve Milligan","startTime":328.16,"endTime":330.95,"body":"cameras you already paid for."},{"speaker":"Blythe Brumleve Milligan","startTime":331.52,"endTime":334.31,"body":"The boring stuff, the stuff that"},{"speaker":"Blythe Brumleve Milligan","startTime":331.52,"endTime":334.31,"body":"nobody puts in a demo video"},{"speaker":"Blythe Brumleve Milligan","startTime":334.37,"endTime":337.16,"body":"because nobody clicks on it, and"},{"speaker":"Blythe Brumleve Milligan","startTime":334.37,"endTime":337.16,"body":"the people running it look like."},{"speaker":"Blythe Brumleve Milligan","startTime":337.3,"endTime":340.06,"body":"Same people who are running it"},{"speaker":"Blythe Brumleve Milligan","startTime":337.3,"endTime":340.06,"body":"last year, they just have a"},{"speaker":"Blythe Brumleve Milligan","startTime":340.12,"endTime":343.33,"body":"different set of hands now. Nick"},{"speaker":"Blythe Brumleve Milligan","startTime":340.12,"endTime":343.33,"body":"Boston, VP of sales over at Good"},{"speaker":"Blythe Brumleve Milligan","startTime":343.45,"endTime":345.88,"body":"Ship, which is a transportation"},{"speaker":"Blythe Brumleve Milligan","startTime":343.45,"endTime":345.88,"body":"procurement and analytics"},{"speaker":"Blythe Brumleve Milligan","startTime":345.97,"endTime":349.24,"body":"platform for shippers, brokers,"},{"speaker":"Blythe Brumleve Milligan","startTime":345.97,"endTime":349.24,"body":"and carriers, have a new AI"},{"speaker":"Blythe Brumleve Milligan","startTime":349.42,"endTime":351.25,"body":"assistant called Laney. Let's"},{"speaker":"Blythe Brumleve Milligan","startTime":349.42,"endTime":351.25,"body":"play the clip."},{"speaker":"Nick Boston","startTime":351.7,"endTime":353.83,"body":"They have to spend"},{"speaker":"Nick Boston","startTime":351.7,"endTime":353.83,"body":"three hours trying to put this"},{"speaker":"Nick Boston","startTime":353.89,"endTime":356.83,"body":"report together, and with Laney,"},{"speaker":"Nick Boston","startTime":353.89,"endTime":356.83,"body":"they can literally do it in 15"},{"speaker":"Nick Boston","startTime":356.89,"endTime":359.37,"body":"seconds, and I'm not"},{"speaker":"Nick Boston","startTime":356.89,"endTime":359.37,"body":"exaggerating. It really, we have"},{"speaker":"Nick Boston","startTime":359.61,"endTime":363.0,"body":"many case studies and anecdotes"},{"speaker":"Nick Boston","startTime":359.61,"endTime":363.0,"body":"of analysts being like, oh my"},{"speaker":"Nick Boston","startTime":363.09000000000003,"endTime":365.55,"body":"gosh, that would have taken me"},{"speaker":"Nick Boston","startTime":363.09000000000003,"endTime":365.55,"body":"three hours to do, and you just"},{"speaker":"Nick Boston","startTime":365.58,"endTime":368.43,"body":"pull that in 15 seconds, and so"},{"speaker":"Nick Boston","startTime":365.58,"endTime":368.43,"body":"they're excited about"},{"speaker":"Blythe Brumleve Milligan","startTime":369.0,"endTime":370.95,"body":"now."},{"speaker":"Blythe Brumleve Milligan","startTime":369.0,"endTime":370.95,"body":"That is an example of an analyst"},{"speaker":"Blythe Brumleve Milligan","startTime":371.01,"endTime":375.15000000000003,"body":"becoming a humanoid in real"},{"speaker":"Blythe Brumleve Milligan","startTime":371.01,"endTime":375.15000000000003,"body":"time, same person, same skills,"},{"speaker":"Blythe Brumleve Milligan","startTime":375.63,"endTime":379.55,"body":"same leadership questions, but"},{"speaker":"Blythe Brumleve Milligan","startTime":375.63,"endTime":379.55,"body":"the time between I need this and"},{"speaker":"Blythe Brumleve Milligan","startTime":379.58,"endTime":383.48,"body":"here it is just collapsed."},{"speaker":"Blythe Brumleve Milligan","startTime":379.58,"endTime":383.48,"body":"Another example is Jet over at"},{"speaker":"Blythe Brumleve Milligan","startTime":383.63,"endTime":386.93,"body":"EPG Americas have built an"},{"speaker":"Blythe Brumleve Milligan","startTime":383.63,"endTime":386.93,"body":"environment where delivery notes"},{"speaker":"Blythe Brumleve Milligan","startTime":386.99,"endTime":390.95,"body":"can be read with a camera. 13"},{"speaker":"Blythe Brumleve Milligan","startTime":386.99,"endTime":390.95,"body":"minutes on average are saved"},{"speaker":"Blythe Brumleve Milligan","startTime":391.07,"endTime":395.93,"body":"with every delivery at a 10 dock"},{"speaker":"Blythe Brumleve Milligan","startTime":391.07,"endTime":395.93,"body":"facility running 70 trucks a"},{"speaker":"Blythe Brumleve Milligan","startTime":395.96000000000004,"endTime":401.02,"body":"day, that's 15 hours saved every"},{"speaker":"Blythe Brumleve Milligan","startTime":395.96000000000004,"endTime":401.02,"body":"single day, that's the use case,"},{"speaker":"Blythe Brumleve Milligan","startTime":401.74,"endTime":404.44,"body":"because shipping is the largest"},{"speaker":"Blythe Brumleve Milligan","startTime":401.74,"endTime":404.44,"body":"cost line for any good in any"},{"speaker":"Blythe Brumleve Milligan","startTime":404.53000000000003,"endTime":408.04,"body":"industry. A few seconds saved on"},{"speaker":"Blythe Brumleve Milligan","startTime":404.53000000000003,"endTime":408.04,"body":"a warehouse action, a billing"},{"speaker":"Blythe Brumleve Milligan","startTime":408.19,"endTime":411.73,"body":"action, a fulfillment action,"},{"speaker":"Blythe Brumleve Milligan","startTime":408.19,"endTime":411.73,"body":"multiply that by 1000s of"},{"speaker":"Blythe Brumleve Milligan","startTime":411.73,"endTime":415.45,"body":"repetitions a day across an"},{"speaker":"Blythe Brumleve Milligan","startTime":411.73,"endTime":415.45,"body":"entire industry that absolutely"},{"speaker":"Blythe Brumleve Milligan","startTime":415.54,"endTime":419.40000000000003,"body":"shows up on the bottom line, and"},{"speaker":"Blythe Brumleve Milligan","startTime":415.54,"endTime":419.40000000000003,"body":"that's where the humanoids can"},{"speaker":"Blythe Brumleve Milligan","startTime":419.58,"endTime":423.45,"body":"scale themselves into something"},{"speaker":"Blythe Brumleve Milligan","startTime":419.58,"endTime":423.45,"body":"more efficient, but what do we"},{"speaker":"Blythe Brumleve Milligan","startTime":423.63,"endTime":428.34000000000003,"body":"do when we have that greater"},{"speaker":"Blythe Brumleve Milligan","startTime":423.63,"endTime":428.34000000000003,"body":"efficiency? It's not necessarily"},{"speaker":"Blythe Brumleve Milligan","startTime":428.37,"endTime":431.97,"body":"a financial cost, might actually"},{"speaker":"Blythe Brumleve Milligan","startTime":428.37,"endTime":431.97,"body":"be a financial gain, especially"},{"speaker":"Blythe Brumleve Milligan","startTime":432.03000000000003,"endTime":435.42,"body":"from the company standpoint, but"},{"speaker":"Blythe Brumleve Milligan","startTime":432.03000000000003,"endTime":435.42,"body":"does it come at an emotional"},{"speaker":"Blythe Brumleve Milligan","startTime":435.51,"endTime":438.95,"body":"cost, a bandwidth cost? We're"},{"speaker":"Blythe Brumleve Milligan","startTime":435.51,"endTime":438.95,"body":"going to get back to that a"},{"speaker":"Blythe Brumleve Milligan","startTime":439.01,"endTime":442.67,"body":"little bit later on. EPG"},{"speaker":"Blythe Brumleve Milligan","startTime":439.01,"endTime":442.67,"body":"Americas is a supply chain"},{"speaker":"Blythe Brumleve Milligan","startTime":442.79,"endTime":446.72,"body":"execution platform. Their AI"},{"speaker":"Blythe Brumleve Milligan","startTime":442.79,"endTime":446.72,"body":"environment, Aura, sits on top"},{"speaker":"Blythe Brumleve Milligan","startTime":446.78000000000003,"endTime":450.68,"body":"of WMS and a TMS software with"},{"speaker":"Blythe Brumleve Milligan","startTime":446.78000000000003,"endTime":450.68,"body":"intelligent document processing,"},{"speaker":"Blythe Brumleve Milligan","startTime":450.77,"endTime":454.22,"body":"video analytics, and"},{"speaker":"Blythe Brumleve Milligan","startTime":450.77,"endTime":454.22,"body":"orchestration. Aura earned best"},{"speaker":"Blythe Brumleve Milligan","startTime":454.34000000000003,"endTime":457.40000000000003,"body":"product at Lodzmat 2026 Let's"},{"speaker":"Blythe Brumleve Milligan","startTime":454.34000000000003,"endTime":457.40000000000003,"body":"hear from Jet."},{"speaker":"Jett Chitanand","startTime":457.49,"endTime":458.98,"body":"Naturally, if"},{"speaker":"Jett Chitanand","startTime":457.49,"endTime":458.98,"body":"you have garbage data, garbage"},{"speaker":"Jett Chitanand","startTime":459.01,"endTime":462.88,"body":"is going to be coming out,"},{"speaker":"Jett Chitanand","startTime":459.01,"endTime":462.88,"body":"right? So that is where I would"},{"speaker":"Jett Chitanand","startTime":463.03000000000003,"endTime":466.63,"body":"say the customers or prospects,"},{"speaker":"Jett Chitanand","startTime":463.03000000000003,"endTime":466.63,"body":"or whoever is exploring AI, they"},{"speaker":"Jett Chitanand","startTime":466.81,"endTime":471.85,"body":"should make sure that their data"},{"speaker":"Jett Chitanand","startTime":466.81,"endTime":471.85,"body":"is clean, the data is accurate,"},{"speaker":"Jett Chitanand","startTime":472.48,"endTime":476.2,"body":"and ultimately that is going to"},{"speaker":"Jett Chitanand","startTime":472.48,"endTime":476.2,"body":"then help them to start with a"},{"speaker":"Jett Chitanand","startTime":476.23,"endTime":479.91,"body":"use case, start with saying"},{"speaker":"Jett Chitanand","startTime":476.23,"endTime":479.91,"body":"where is where, which outcome is"},{"speaker":"Jett Chitanand","startTime":480.0,"endTime":483.21000000000004,"body":"going to yield me the best"},{"speaker":"Jett Chitanand","startTime":480.0,"endTime":483.21000000000004,"body":"possible result inside the"},{"speaker":"Jett Chitanand","startTime":483.24,"endTime":485.43,"body":"facility. What's going to,"},{"speaker":"Jett Chitanand","startTime":483.24,"endTime":485.43,"body":"because ultimately it all boils"},{"speaker":"Jett Chitanand","startTime":485.52,"endTime":489.42,"body":"down to ROI, and if that's the"},{"speaker":"Jett Chitanand","startTime":485.52,"endTime":489.42,"body":"case, then you start there, and"},{"speaker":"Jett Chitanand","startTime":489.69,"endTime":492.54,"body":"if you see it working, then you"},{"speaker":"Jett Chitanand","startTime":489.69,"endTime":492.54,"body":"expand, and so on and so forth."},{"speaker":"Jett Chitanand","startTime":492.57,"endTime":494.25,"body":"But you got to, you got to start"},{"speaker":"Jett Chitanand","startTime":492.57,"endTime":494.25,"body":"somewhere."},{"speaker":"Blythe Brumleve Milligan","startTime":494.97,"endTime":497.67,"body":"Now,"},{"speaker":"Blythe Brumleve Milligan","startTime":494.97,"endTime":497.67,"body":"garbage in leads to garbage out"},{"speaker":"Blythe Brumleve Milligan","startTime":551.33,"endTime":554.86,"body":"shouldn't really surprise people"},{"speaker":"Blythe Brumleve Milligan","startTime":551.33,"endTime":554.86,"body":"at this stage of AI adoption,"},{"speaker":"Blythe Brumleve Milligan","startTime":555.91,"endTime":558.16,"body":"and we're seeing massive"},{"speaker":"Blythe Brumleve Milligan","startTime":555.91,"endTime":558.16,"body":"companies like Microsoft"},{"speaker":"Blythe Brumleve Milligan","startTime":558.19,"endTime":561.0400000000001,"body":"canceling their ChatGPT"},{"speaker":"Blythe Brumleve Milligan","startTime":558.19,"endTime":561.0400000000001,"body":"licenses, and Uber spending all"},{"speaker":"Blythe Brumleve Milligan","startTime":561.07,"endTime":565.27,"body":"of their 2026 AI token budget in"},{"speaker":"Blythe Brumleve Milligan","startTime":561.07,"endTime":565.27,"body":"the first four months. These"},{"speaker":"Blythe Brumleve Milligan","startTime":565.42,"endTime":569.17,"body":"signal that AI is being used as"},{"speaker":"Blythe Brumleve Milligan","startTime":565.42,"endTime":569.17,"body":"the boogeyman where bad data and"},{"speaker":"Blythe Brumleve Milligan","startTime":569.29,"endTime":573.63,"body":"even worse processes exist."},{"speaker":"Blythe Brumleve Milligan","startTime":569.29,"endTime":573.63,"body":"Speaking of Uber, Michelle"},{"speaker":"Blythe Brumleve Milligan","startTime":573.66,"endTime":576.39,"body":"McBride, who spent 16 years at"},{"speaker":"Blythe Brumleve Milligan","startTime":573.66,"endTime":576.39,"body":"Uber Freight, is now head of"},{"speaker":"Blythe Brumleve Milligan","startTime":576.48,"endTime":579.87,"body":"product at Envoy AI, which"},{"speaker":"Blythe Brumleve Milligan","startTime":576.48,"endTime":579.87,"body":"builds Ellie, an AI"},{"speaker":"Blythe Brumleve Milligan","startTime":580.05,"endTime":582.81,"body":"orchestration layer for freight"},{"speaker":"Blythe Brumleve Milligan","startTime":580.05,"endTime":582.81,"body":"brokerages that automates"},{"speaker":"Blythe Brumleve Milligan","startTime":582.9,"endTime":586.26,"body":"carrier outreach, scoring, and"},{"speaker":"Blythe Brumleve Milligan","startTime":582.9,"endTime":586.26,"body":"exception handling inside of a"},{"speaker":"Blythe Brumleve Milligan","startTime":586.3199999999999,"endTime":587.67,"body":"broker's existing TMS."},{"speaker":"Michelle McBride","startTime":588.81,"endTime":591.89,"body":"You need to"},{"speaker":"Michelle McBride","startTime":588.81,"endTime":591.89,"body":"make sure that you brokerage"},{"speaker":"Michelle McBride","startTime":592.01,"endTime":595.6999999999999,"body":"leaders, or any leaders that are"},{"speaker":"Michelle McBride","startTime":592.01,"endTime":595.6999999999999,"body":"evaluating how to implement and"},{"speaker":"Michelle McBride","startTime":595.73,"endTime":598.1,"body":"adopt these types of"},{"speaker":"Michelle McBride","startTime":595.73,"endTime":598.1,"body":"technologies, that they also"},{"speaker":"Michelle McBride","startTime":598.25,"endTime":602.27,"body":"understand that, yes, they're"},{"speaker":"Michelle McBride","startTime":598.25,"endTime":602.27,"body":"very easy to deploy, that you"},{"speaker":"Michelle McBride","startTime":602.27,"endTime":606.23,"body":"know, the timeline really varies"},{"speaker":"Michelle McBride","startTime":602.27,"endTime":606.23,"body":"on when they want this live, but"},{"speaker":"Michelle McBride","startTime":606.29,"endTime":610.58,"body":"to do it right does take some"},{"speaker":"Michelle McBride","startTime":606.29,"endTime":610.58,"body":"pre work, right, that's where we"},{"speaker":"Michelle McBride","startTime":610.58,"endTime":613.78,"body":"want to make sure our customers"},{"speaker":"Michelle McBride","startTime":610.58,"endTime":613.78,"body":"understand this is not a rollout"},{"speaker":"Michelle McBride","startTime":613.84,"endTime":616.09,"body":"for the sake of rollout, we want"},{"speaker":"Michelle McBride","startTime":613.84,"endTime":616.09,"body":"to make sure that as part of"},{"speaker":"Michelle McBride","startTime":616.15,"endTime":619.63,"body":"these deployments the"},{"speaker":"Michelle McBride","startTime":616.15,"endTime":619.63,"body":"conversations are happening with"},{"speaker":"Michelle McBride","startTime":619.96,"endTime":623.14,"body":"finance, with compliance, with"},{"speaker":"Michelle McBride","startTime":619.96,"endTime":623.14,"body":"your leaders across different"},{"speaker":"Michelle McBride","startTime":623.26,"endTime":626.62,"body":"shared service groups like track"},{"speaker":"Michelle McBride","startTime":623.26,"endTime":626.62,"body":"and trace. There's also a big"},{"speaker":"Michelle McBride","startTime":626.71,"endTime":629.8,"body":"piece of this that not a lot of"},{"speaker":"Michelle McBride","startTime":626.71,"endTime":629.8,"body":"people are talking about, which"},{"speaker":"Michelle McBride","startTime":629.95,"endTime":633.72,"body":"is the change management side of"},{"speaker":"Michelle McBride","startTime":629.95,"endTime":633.72,"body":"it, right, getting the"},{"speaker":"Michelle McBride","startTime":633.72,"endTime":636.78,"body":"technology right, getting the"},{"speaker":"Michelle McBride","startTime":633.72,"endTime":636.78,"body":"maps right, getting the data"},{"speaker":"Michelle McBride","startTime":636.84,"endTime":640.53,"body":"normalized, all of that is"},{"speaker":"Michelle McBride","startTime":636.84,"endTime":640.53,"body":"important. It all will fail if"},{"speaker":"Michelle McBride","startTime":640.62,"endTime":644.01,"body":"there's no change management"},{"speaker":"Michelle McBride","startTime":640.62,"endTime":644.01,"body":"strategies that are discussed at"},{"speaker":"Michelle McBride","startTime":644.01,"endTime":646.65,"body":"the table, and not just with"},{"speaker":"Michelle McBride","startTime":644.01,"endTime":646.65,"body":"your key stakeholder that is"},{"speaker":"Michelle McBride","startTime":646.77,"endTime":649.71,"body":"looking to bring this in, but"},{"speaker":"Michelle McBride","startTime":646.77,"endTime":649.71,"body":"cross-functionally at"},{"speaker":"Michelle McBride","startTime":649.8,"endTime":653.96,"body":"corporations to ensure that"},{"speaker":"Michelle McBride","startTime":649.8,"endTime":653.96,"body":"everybody buys in, not only into"},{"speaker":"Michelle McBride","startTime":654.05,"endTime":658.1899999999999,"body":"the outcome and the success that"},{"speaker":"Michelle McBride","startTime":654.05,"endTime":658.1899999999999,"body":"this is going to bring from a"},{"speaker":"Michelle McBride","startTime":658.37,"endTime":662.09,"body":"tactical operational side, but"},{"speaker":"Michelle McBride","startTime":658.37,"endTime":662.09,"body":"also what it's going to do for"},{"speaker":"Michelle McBride","startTime":662.15,"endTime":662.93,"body":"them as a company."},{"speaker":"Blythe Brumleve Milligan","startTime":663.59,"endTime":666.29,"body":"Now"},{"speaker":"Blythe Brumleve Milligan","startTime":663.59,"endTime":666.29,"body":"that is so well put, because AI"},{"speaker":"Blythe Brumleve Milligan","startTime":666.29,"endTime":670.97,"body":"is the new boogeyman, not"},{"speaker":"Blythe Brumleve Milligan","startTime":666.29,"endTime":670.97,"body":"because it's actually scary, but"},{"speaker":"Blythe Brumleve Milligan","startTime":671.0,"endTime":675.28,"body":"because it's the easiest thing"},{"speaker":"Blythe Brumleve Milligan","startTime":671.0,"endTime":675.28,"body":"to blame, your data is a mess,"},{"speaker":"Blythe Brumleve Milligan","startTime":676.06,"endTime":679.42,"body":"your processes are in someone"},{"speaker":"Blythe Brumleve Milligan","startTime":676.06,"endTime":679.42,"body":"else's head, your team has been"},{"speaker":"Blythe Brumleve Milligan","startTime":679.45,"endTime":682.54,"body":"doing it the same way for 10"},{"speaker":"Blythe Brumleve Milligan","startTime":679.45,"endTime":682.54,"body":"years, and nobody wrote it down."},{"speaker":"Blythe Brumleve Milligan","startTime":683.08,"endTime":686.35,"body":"Then AI shows up, and everyone"},{"speaker":"Blythe Brumleve Milligan","startTime":683.08,"endTime":686.35,"body":"looks at it like it's the"},{"speaker":"Blythe Brumleve Milligan","startTime":686.5,"endTime":692.25,"body":"problem. It is the easiest thing"},{"speaker":"Blythe Brumleve Milligan","startTime":686.5,"endTime":692.25,"body":"to blame. But that also doesn't"},{"speaker":"Blythe Brumleve Milligan","startTime":692.37,"endTime":695.49,"body":"mean that this new way of work"},{"speaker":"Blythe Brumleve Milligan","startTime":692.37,"endTime":695.49,"body":"is the saving grace that"},{"speaker":"Blythe Brumleve Milligan","startTime":695.64,"endTime":700.11,"body":"everyone is hoping for. It's not"},{"speaker":"Blythe Brumleve Milligan","startTime":695.64,"endTime":700.11,"body":"set it and forget it, it's"},{"speaker":"Blythe Brumleve Milligan","startTime":700.17,"endTime":703.53,"body":"another part of your job that"},{"speaker":"Blythe Brumleve Milligan","startTime":700.17,"endTime":703.53,"body":"needs to be managed. Some new"},{"speaker":"Blythe Brumleve Milligan","startTime":703.65,"endTime":707.61,"body":"hires will be operations focused"},{"speaker":"Blythe Brumleve Milligan","startTime":703.65,"endTime":707.61,"body":"on work across a variety of"},{"speaker":"Blythe Brumleve Milligan","startTime":707.67,"endTime":711.74,"body":"departments, but that saving"},{"speaker":"Blythe Brumleve Milligan","startTime":707.67,"endTime":711.74,"body":"grace can't be vibe coded in a"},{"speaker":"Blythe Brumleve Milligan","startTime":711.89,"endTime":716.18,"body":"weekend, Chad Olsen, who is the"},{"speaker":"Blythe Brumleve Milligan","startTime":711.89,"endTime":716.18,"body":"CEO over at Avril, which is a"},{"speaker":"Blythe Brumleve Milligan","startTime":716.18,"endTime":719.27,"body":"logistics technology company,"},{"speaker":"Blythe Brumleve Milligan","startTime":716.18,"endTime":719.27,"body":"had a recent LinkedIn post that"},{"speaker":"Blythe Brumleve Milligan","startTime":719.39,"endTime":723.62,"body":"caught my eye by saying was with"},{"speaker":"Blythe Brumleve Milligan","startTime":719.39,"endTime":723.62,"body":"a customer this past week who"},{"speaker":"Blythe Brumleve Milligan","startTime":723.74,"endTime":727.52,"body":"tried to rebuild an Avro use"},{"speaker":"Blythe Brumleve Milligan","startTime":723.74,"endTime":727.52,"body":"case with AI, they burned"},{"speaker":"Blythe Brumleve Milligan","startTime":727.58,"endTime":731.12,"body":"through all of their credits in"},{"speaker":"Blythe Brumleve Milligan","startTime":727.58,"endTime":731.12,"body":"a week, now the budget is gone,"},{"speaker":"Blythe Brumleve Milligan","startTime":731.48,"endTime":734.83,"body":"the experiment is over, and"},{"speaker":"Blythe Brumleve Milligan","startTime":731.48,"endTime":734.83,"body":"their commercial team has even"},{"speaker":"Blythe Brumleve Milligan","startTime":734.89,"endTime":737.32,"body":"more conviction in our"},{"speaker":"Blythe Brumleve Milligan","startTime":734.89,"endTime":737.32,"body":"partnership. There's a"},{"speaker":"Blythe Brumleve Milligan","startTime":737.38,"endTime":742.66,"body":"difference between a demo and a"},{"speaker":"Blythe Brumleve Milligan","startTime":737.38,"endTime":742.66,"body":"business. That line is pretty"},{"speaker":"Blythe Brumleve Milligan","startTime":742.6899999999999,"endTime":748.09,"body":"much the whole episode in 20"},{"speaker":"Blythe Brumleve Milligan","startTime":742.6899999999999,"endTime":748.09,"body":"words. Now, AI is really such a"},{"speaker":"Blythe Brumleve Milligan","startTime":748.18,"endTime":753.33,"body":"broad term when you think about"},{"speaker":"Blythe Brumleve Milligan","startTime":748.18,"endTime":753.33,"body":"it. Spell check is AI"},{"speaker":"Blythe Brumleve Milligan","startTime":753.45,"endTime":759.0,"body":"transcription tools are AI, so"},{"speaker":"Blythe Brumleve Milligan","startTime":753.45,"endTime":759.0,"body":"we can't do the easy thing of"},{"speaker":"Blythe Brumleve Milligan","startTime":759.3,"endTime":763.23,"body":"painting all dev work with a"},{"speaker":"Blythe Brumleve Milligan","startTime":759.3,"endTime":763.23,"body":"broad brush when other specific"},{"speaker":"Blythe Brumleve Milligan","startTime":763.35,"endTime":767.13,"body":"use cases, like the ones you've"},{"speaker":"Blythe Brumleve Milligan","startTime":763.35,"endTime":767.13,"body":"heard so far, are popping up all"},{"speaker":"Blythe Brumleve Milligan","startTime":767.25,"endTime":771.8,"body":"over in logistics. The RE to"},{"speaker":"Blythe Brumleve Milligan","startTime":767.25,"endTime":771.8,"body":"mere runs Ceteria, which is a"},{"speaker":"Blythe Brumleve Milligan","startTime":771.95,"endTime":775.67,"body":"company that uses computer"},{"speaker":"Blythe Brumleve Milligan","startTime":771.95,"endTime":775.67,"body":"vision on existing warehouse"},{"speaker":"Blythe Brumleve Milligan","startTime":775.73,"endTime":780.41,"body":"CCTV cameras to surface lost"},{"speaker":"Blythe Brumleve Milligan","startTime":775.73,"endTime":780.41,"body":"time, congestion, dot queues,"},{"speaker":"Blythe Brumleve Milligan","startTime":780.65,"endTime":784.82,"body":"and near misses in real time."},{"speaker":"Blythe Brumleve Milligan","startTime":780.65,"endTime":784.82,"body":"Coca Cola was actually one of"},{"speaker":"Blythe Brumleve Milligan","startTime":784.88,"endTime":788.33,"body":"her first validation customers,"},{"speaker":"Blythe Brumleve Milligan","startTime":784.88,"endTime":788.33,"body":"but one of her operators told"},{"speaker":"Blythe Brumleve Milligan","startTime":788.33,"endTime":791.71,"body":"her that the platform feels like"},{"speaker":"Blythe Brumleve Milligan","startTime":788.33,"endTime":791.71,"body":"the superpower of teleporting,"},{"speaker":"Blythe Brumleve Milligan","startTime":792.76,"endTime":795.58,"body":"all she's doing is reading the"},{"speaker":"Blythe Brumleve Milligan","startTime":792.76,"endTime":795.58,"body":"cameras that the warehouse"},{"speaker":"Blythe Brumleve Milligan","startTime":795.76,"endTime":799.33,"body":"already had on the wall, the"},{"speaker":"Blythe Brumleve Milligan","startTime":795.76,"endTime":799.33,"body":"queues that are forming at dock"},{"speaker":"Blythe Brumleve Milligan","startTime":799.45,"endTime":802.6899999999999,"body":"doors, forklifts circling"},{"speaker":"Blythe Brumleve Milligan","startTime":799.45,"endTime":802.6899999999999,"body":"because the staging area is"},{"speaker":"Blythe Brumleve Milligan","startTime":802.84,"endTime":807.73,"body":"full, near misses that nobody"},{"speaker":"Blythe Brumleve Milligan","startTime":802.84,"endTime":807.73,"body":"saw, that's another use case,"},{"speaker":"Sarit Tamir","startTime":808.39,"endTime":811.83,"body":"even in one shift,"},{"speaker":"Sarit Tamir","startTime":808.39,"endTime":811.83,"body":"because you know, sometimes it"},{"speaker":"Sarit Tamir","startTime":811.86,"endTime":817.11,"body":"looks like, oh, okay, it was"},{"speaker":"Sarit Tamir","startTime":811.86,"endTime":817.11,"body":"just five minutes, or maybe it,"},{"speaker":"Sarit Tamir","startTime":817.29,"endTime":821.88,"body":"the staging area was filling up,"},{"speaker":"Sarit Tamir","startTime":817.29,"endTime":821.88,"body":"and we know that the forklifts"},{"speaker":"Sarit Tamir","startTime":821.97,"endTime":825.21,"body":"were shuffling their way to find"},{"speaker":"Sarit Tamir","startTime":821.97,"endTime":825.21,"body":"the palette they needed, but it"},{"speaker":"Sarit Tamir","startTime":825.39,"endTime":830.01,"body":"didn't take long, but when we"},{"speaker":"Sarit Tamir","startTime":825.39,"endTime":830.01,"body":"measure that in the system, and"},{"speaker":"Sarit Tamir","startTime":830.49,"endTime":833.42,"body":"as you said, we add everything"},{"speaker":"Sarit Tamir","startTime":830.49,"endTime":833.42,"body":"up, it's ours,"},{"speaker":"Blythe Brumleve Milligan","startTime":834.17,"endTime":838.64,"body":"that's"},{"speaker":"Blythe Brumleve Milligan","startTime":834.17,"endTime":838.64,"body":"our saved time not wasted, and"},{"speaker":"Blythe Brumleve Milligan","startTime":838.82,"endTime":843.11,"body":"possibly warehouse accidents"},{"speaker":"Blythe Brumleve Milligan","startTime":838.82,"endTime":843.11,"body":"from being prevented. Hell, even"},{"speaker":"Blythe Brumleve Milligan","startTime":843.4399999999999,"endTime":846.83,"body":"the superpower of teleporting"},{"speaker":"Blythe Brumleve Milligan","startTime":843.4399999999999,"endTime":846.83,"body":"line that Cereas operator gave"},{"speaker":"Blythe Brumleve Milligan","startTime":847.79,"endTime":851.45,"body":"us is essentially describing"},{"speaker":"Blythe Brumleve Milligan","startTime":847.79,"endTime":851.45,"body":"themselves as a humanoid. Now"},{"speaker":"Blythe Brumleve Milligan","startTime":852.29,"endTime":856.18,"body":"they didn't use that word, they"},{"speaker":"Blythe Brumleve Milligan","startTime":852.29,"endTime":856.18,"body":"didn't have to, because none of"},{"speaker":"Blythe Brumleve Milligan","startTime":856.24,"endTime":859.75,"body":"this is sexy, unless you're Chad"},{"speaker":"Blythe Brumleve Milligan","startTime":856.24,"endTime":859.75,"body":"Olsen. This probably wouldn't"},{"speaker":"Blythe Brumleve Milligan","startTime":859.75,"endTime":863.65,"body":"even make for a good LinkedIn"},{"speaker":"Blythe Brumleve Milligan","startTime":859.75,"endTime":863.65,"body":"post. Sorry, Ryan Schreiber, but"},{"speaker":"Blythe Brumleve Milligan","startTime":863.8,"endTime":867.16,"body":"out of all of this that I've"},{"speaker":"Blythe Brumleve Milligan","startTime":863.8,"endTime":867.16,"body":"described so far, all of this is"},{"speaker":"Blythe Brumleve Milligan","startTime":867.22,"endTime":871.26,"body":"shipping. But speaking of"},{"speaker":"Blythe Brumleve Milligan","startTime":867.22,"endTime":871.26,"body":"LinkedIn, I did want to bring in"},{"speaker":"Blythe Brumleve Milligan","startTime":871.38,"endTime":875.28,"body":"another post from another person"},{"speaker":"Blythe Brumleve Milligan","startTime":871.38,"endTime":875.28,"body":"within the industry, Colby"},{"speaker":"Blythe Brumleve Milligan","startTime":875.37,"endTime":879.3,"body":"Baskin, who is the founder and"},{"speaker":"Blythe Brumleve Milligan","startTime":875.37,"endTime":879.3,"body":"CEO of Cow Town Logistics. Now"},{"speaker":"Blythe Brumleve Milligan","startTime":879.84,"endTime":883.29,"body":"reading from his post, he says"},{"speaker":"Blythe Brumleve Milligan","startTime":879.84,"endTime":883.29,"body":"that the freight agents growing"},{"speaker":"Blythe Brumleve Milligan","startTime":883.29,"endTime":886.8,"body":"the fastest right now aren't"},{"speaker":"Blythe Brumleve Milligan","startTime":883.29,"endTime":886.8,"body":"tracking loads manually anymore."},{"speaker":"Blythe Brumleve Milligan","startTime":887.43,"endTime":889.8,"body":"We've been quietly using"},{"speaker":"Blythe Brumleve Milligan","startTime":887.43,"endTime":889.8,"body":"something behind the scenes for"},{"speaker":"Blythe Brumleve Milligan","startTime":889.8,"endTime":893.15,"body":"our freight agents and shippers,"},{"speaker":"Blythe Brumleve Milligan","startTime":889.8,"endTime":893.15,"body":"that's completely changed how we"},{"speaker":"Blythe Brumleve Milligan","startTime":893.36,"endTime":896.39,"body":"operate. The track and trace"},{"speaker":"Blythe Brumleve Milligan","startTime":893.36,"endTime":896.39,"body":"automation tool handles the"},{"speaker":"Blythe Brumleve Milligan","startTime":896.48,"endTime":899.3,"body":"heavy lifting most teams are"},{"speaker":"Blythe Brumleve Milligan","startTime":896.48,"endTime":899.3,"body":"buried in all day, which"},{"speaker":"Blythe Brumleve Milligan","startTime":899.39,"endTime":903.23,"body":"includes communicating directly"},{"speaker":"Blythe Brumleve Milligan","startTime":899.39,"endTime":903.23,"body":"with drivers, capturing check"},{"speaker":"Blythe Brumleve Milligan","startTime":903.29,"endTime":907.22,"body":"calls automatically, collects"},{"speaker":"Blythe Brumleve Milligan","startTime":903.29,"endTime":907.22,"body":"pods, and loads photos in real"},{"speaker":"Blythe Brumleve Milligan","startTime":907.4,"endTime":910.82,"body":"time, flags and escalates issues"},{"speaker":"Blythe Brumleve Milligan","startTime":907.4,"endTime":910.82,"body":"before they become major"},{"speaker":"Blythe Brumleve Milligan","startTime":910.9399999999999,"endTime":915.1,"body":"problems. For shippers, that"},{"speaker":"Blythe Brumleve Milligan","startTime":910.9399999999999,"endTime":915.1,"body":"means fewer surprises and"},{"speaker":"Blythe Brumleve Milligan","startTime":915.16,"endTime":918.49,"body":"real-time visibility when"},{"speaker":"Blythe Brumleve Milligan","startTime":915.16,"endTime":918.49,"body":"something goes wrong, not hours"},{"speaker":"Blythe Brumleve Milligan","startTime":918.64,"endTime":922.48,"body":"later, as it happens. For"},{"speaker":"Blythe Brumleve Milligan","startTime":918.64,"endTime":922.48,"body":"agents, it means you're no"},{"speaker":"Blythe Brumleve Milligan","startTime":922.6,"endTime":925.81,"body":"longer changed to tracking"},{"speaker":"Blythe Brumleve Milligan","startTime":922.6,"endTime":925.81,"body":"updates all day. If your growth"},{"speaker":"Blythe Brumleve Milligan","startTime":925.9,"endTime":928.3,"body":"feels capped, because you're"},{"speaker":"Blythe Brumleve Milligan","startTime":925.9,"endTime":928.3,"body":"constantly calling drivers,"},{"speaker":"Blythe Brumleve Milligan","startTime":928.72,"endTime":933.6899999999999,"body":"checking ETAs, and hunting down"},{"speaker":"Blythe Brumleve Milligan","startTime":928.72,"endTime":933.6899999999999,"body":"POD, this changes that we're"},{"speaker":"Blythe Brumleve Milligan","startTime":933.78,"endTime":936.81,"body":"running 1000s of loads per month"},{"speaker":"Blythe Brumleve Milligan","startTime":933.78,"endTime":936.81,"body":"in this system and the results"},{"speaker":"Blythe Brumleve Milligan","startTime":936.93,"endTime":941.16,"body":"speak for themselves, which is"},{"speaker":"Blythe Brumleve Milligan","startTime":936.93,"endTime":941.16,"body":"higher service levels, faster"},{"speaker":"Blythe Brumleve Milligan","startTime":941.25,"endTime":945.21,"body":"response times, fewer manual"},{"speaker":"Blythe Brumleve Milligan","startTime":941.25,"endTime":945.21,"body":"touch points, more time focused"},{"speaker":"Blythe Brumleve Milligan","startTime":945.24,"endTime":948.45,"body":"on relationships and growth. The"},{"speaker":"Blythe Brumleve Milligan","startTime":945.24,"endTime":948.45,"body":"companies that scale over the"},{"speaker":"Blythe Brumleve Milligan","startTime":948.51,"endTime":951.95,"body":"next five years won't be the"},{"speaker":"Blythe Brumleve Milligan","startTime":948.51,"endTime":951.95,"body":"ones that won't be the ones with"},{"speaker":"Blythe Brumleve Milligan","startTime":951.95,"endTime":954.89,"body":"the most people, they'll be the"},{"speaker":"Blythe Brumleve Milligan","startTime":951.95,"endTime":954.89,"body":"ones that remove the most"},{"speaker":"Blythe Brumleve Milligan","startTime":954.98,"endTime":958.82,"body":"friction. And then he goes on to"},{"speaker":"Blythe Brumleve Milligan","startTime":954.98,"endTime":958.82,"body":"show a screenshot of the his"},{"speaker":"Blythe Brumleve Milligan","startTime":958.9399999999999,"endTime":962.99,"body":"sort of agent tracking dashboard"},{"speaker":"Blythe Brumleve Milligan","startTime":958.9399999999999,"endTime":962.99,"body":"in action, and I think he's"},{"speaker":"Blythe Brumleve Milligan","startTime":963.29,"endTime":967.22,"body":"actually talking about freight"},{"speaker":"Blythe Brumleve Milligan","startTime":963.29,"endTime":967.22,"body":"agents, not agents in the AI"},{"speaker":"Blythe Brumleve Milligan","startTime":967.58,"endTime":970.96,"body":"sense, but maybe they're"},{"speaker":"Blythe Brumleve Milligan","startTime":967.58,"endTime":970.96,"body":"interchangeable. We're going to"},{"speaker":"Blythe Brumleve Milligan","startTime":970.96,"endTime":973.42,"body":"have to maybe come up with some"},{"speaker":"Blythe Brumleve Milligan","startTime":970.96,"endTime":973.42,"body":"different phrases and"},{"speaker":"Blythe Brumleve Milligan","startTime":973.6899999999999,"endTime":977.08,"body":"terminologies when we're talking"},{"speaker":"Blythe Brumleve Milligan","startTime":973.6899999999999,"endTime":977.08,"body":"about freight agents versus AI"},{"speaker":"Blythe Brumleve Milligan","startTime":977.38,"endTime":981.4,"body":"agents, especially as those"},{"speaker":"Blythe Brumleve Milligan","startTime":977.38,"endTime":981.4,"body":"skills both converge, but I"},{"speaker":"Blythe Brumleve Milligan","startTime":981.49,"endTime":985.51,"body":"digress. All of this leads me"},{"speaker":"Blythe Brumleve Milligan","startTime":981.49,"endTime":985.51,"body":"into my next point, which is the"},{"speaker":"Blythe Brumleve Milligan","startTime":985.66,"endTime":989.62,"body":"trust problem. We all know that"},{"speaker":"Blythe Brumleve Milligan","startTime":985.66,"endTime":989.62,"body":"there are cases of"},{"speaker":"Blythe Brumleve Milligan","startTime":989.65,"endTime":993.75,"body":"hallucinations. And drift models"},{"speaker":"Blythe Brumleve Milligan","startTime":989.65,"endTime":993.75,"body":"that worked great in the demo"},{"speaker":"Blythe Brumleve Milligan","startTime":994.23,"endTime":998.43,"body":"and then made up a load number"},{"speaker":"Blythe Brumleve Milligan","startTime":994.23,"endTime":998.43,"body":"when it actually mattered. This"},{"speaker":"Blythe Brumleve Milligan","startTime":998.46,"endTime":1001.97,"body":"is the question that gets"},{"speaker":"Blythe Brumleve Milligan","startTime":998.46,"endTime":1001.97,"body":"glossed over in every AI will"},{"speaker":"Blythe Brumleve Milligan","startTime":1002.45,"endTime":1006.77,"body":"change everything think piece"},{"speaker":"Blythe Brumleve Milligan","startTime":1002.45,"endTime":1006.77,"body":"that I've ever read, but it's"},{"speaker":"Blythe Brumleve Milligan","startTime":1006.8,"endTime":1011.08,"body":"the question that every operator"},{"speaker":"Blythe Brumleve Milligan","startTime":1006.8,"endTime":1011.08,"body":"is actually asking. Sean"},{"speaker":"Blythe Brumleve Milligan","startTime":1011.2,"endTime":1015.22,"body":"McCarrick at Sifted has been"},{"speaker":"Blythe Brumleve Milligan","startTime":1011.2,"endTime":1015.22,"body":"thinking about this for the last"},{"speaker":"Blythe Brumleve Milligan","startTime":1015.28,"endTime":1019.45,"body":"couple of years. Now, Sifted is"},{"speaker":"Blythe Brumleve Milligan","startTime":1015.28,"endTime":1019.45,"body":"a parcel spend management and"},{"speaker":"Blythe Brumleve Milligan","startTime":1019.54,"endTime":1022.75,"body":"optimization platform for"},{"speaker":"Blythe Brumleve Milligan","startTime":1019.54,"endTime":1022.75,"body":"mid-market and enterprise"},{"speaker":"Blythe Brumleve Milligan","startTime":1023.17,"endTime":1027.28,"body":"shippers. They developed a"},{"speaker":"Blythe Brumleve Milligan","startTime":1023.17,"endTime":1027.28,"body":"product called Copilot, and they"},{"speaker":"Blythe Brumleve Milligan","startTime":1027.4,"endTime":1030.46,"body":"tried to build that"},{"speaker":"Blythe Brumleve Milligan","startTime":1027.4,"endTime":1030.46,"body":"client-facing AI solution in"},{"speaker":"Blythe Brumleve Milligan","startTime":1030.76,"endTime":1036.18,"body":"2023 but the tech wasn't ready,"},{"speaker":"Blythe Brumleve Milligan","startTime":1030.76,"endTime":1036.18,"body":"admittedly wasn't ready. So they"},{"speaker":"Blythe Brumleve Milligan","startTime":1036.24,"endTime":1040.05,"body":"went back, they rebuilt it, and"},{"speaker":"Blythe Brumleve Milligan","startTime":1036.24,"endTime":1040.05,"body":"shipped Copilot. The thing that"},{"speaker":"Blythe Brumleve Milligan","startTime":1040.14,"endTime":1044.31,"body":"took them so long wasn't the AI,"},{"speaker":"Blythe Brumleve Milligan","startTime":1040.14,"endTime":1044.31,"body":"it was the trust layer."},{"speaker":"Shawn McCarrick","startTime":1044.8500000000001,"endTime":1047.8200000000002,"body":"The key things"},{"speaker":"Shawn McCarrick","startTime":1044.8500000000001,"endTime":1047.8200000000002,"body":"for me is evolving to prevention"},{"speaker":"Shawn McCarrick","startTime":1048.0,"endTime":1051.47,"body":"from looking backwards, but"},{"speaker":"Shawn McCarrick","startTime":1048.0,"endTime":1051.47,"body":"preventing things from happening"},{"speaker":"Shawn McCarrick","startTime":1051.5,"endTime":1056.3600000000001,"body":"in the future evolving to a, you"},{"speaker":"Shawn McCarrick","startTime":1051.5,"endTime":1056.3600000000001,"body":"should, we should all, as"},{"speaker":"Shawn McCarrick","startTime":1056.48,"endTime":1059.75,"body":"consumers of technology, expect"},{"speaker":"Shawn McCarrick","startTime":1056.48,"endTime":1059.75,"body":"that I'm buying something that"},{"speaker":"Shawn McCarrick","startTime":1059.8400000000001,"endTime":1062.99,"body":"works for me versus me needing"},{"speaker":"Shawn McCarrick","startTime":1059.8400000000001,"endTime":1062.99,"body":"to do the work, and then I've"},{"speaker":"Shawn McCarrick","startTime":1063.05,"endTime":1068.51,"body":"got to feel safe, I got to feel"},{"speaker":"Shawn McCarrick","startTime":1063.05,"endTime":1068.51,"body":"like my data is safe, and I got"},{"speaker":"Shawn McCarrick","startTime":1068.51,"endTime":1073.6000000000001,"body":"to feel confident in the"},{"speaker":"Shawn McCarrick","startTime":1068.51,"endTime":1073.6000000000001,"body":"answers, and I think you have to"},{"speaker":"Shawn McCarrick","startTime":1073.63,"endTime":1076.48,"body":"have a solution like ours, where"},{"speaker":"Shawn McCarrick","startTime":1073.63,"endTime":1076.48,"body":"you've invested the time and"},{"speaker":"Shawn McCarrick","startTime":1076.48,"endTime":1079.45,"body":"energy to keep everything"},{"speaker":"Shawn McCarrick","startTime":1076.48,"endTime":1079.45,"body":"self-contained, but still give"},{"speaker":"Shawn McCarrick","startTime":1079.54,"endTime":1083.68,"body":"all the benefits of AI"},{"speaker":"Shawn McCarrick","startTime":1079.54,"endTime":1083.68,"body":"capabilities, and we've built a"},{"speaker":"Shawn McCarrick","startTime":1083.89,"endTime":1088.0900000000001,"body":"rigorous process that we're"},{"speaker":"Shawn McCarrick","startTime":1083.89,"endTime":1088.0900000000001,"body":"doing our own validation, as"},{"speaker":"Shawn McCarrick","startTime":1088.18,"endTime":1091.51,"body":"opposed to waiting for a shipper"},{"speaker":"Shawn McCarrick","startTime":1088.18,"endTime":1091.51,"body":"to say, \"Hey, I got this answer,"},{"speaker":"Shawn McCarrick","startTime":1091.51,"endTime":1094.29,"body":"it doesn't make sense. We all"},{"speaker":"Shawn McCarrick","startTime":1091.51,"endTime":1094.29,"body":"see the disclaimer at the bottom"},{"speaker":"Shawn McCarrick","startTime":1094.3500000000001,"endTime":1099.3300000000002,"body":"of Claude. Hey, it's AI, it"},{"speaker":"Shawn McCarrick","startTime":1094.3500000000001,"endTime":1099.3300000000002,"body":"makes mistakes, but our intent"},{"speaker":"Shawn McCarrick","startTime":1099.3300000000002,"endTime":1102.8400000000001,"body":"is for never for a shipper to"},{"speaker":"Shawn McCarrick","startTime":1099.3300000000002,"endTime":1102.8400000000001,"body":"tell us, hey, I think you got"},{"speaker":"Shawn McCarrick","startTime":1102.8700000000001,"endTime":1103.26,"body":"this wrong."},{"speaker":"Blythe Brumleve Milligan","startTime":1104.19,"endTime":1106.92,"body":"Tom"},{"speaker":"Blythe Brumleve Milligan","startTime":1104.19,"endTime":1106.92,"body":"Curry at Cude said pretty much"},{"speaker":"Blythe Brumleve Milligan","startTime":1107.01,"endTime":1110.6100000000001,"body":"the same thing, just slightly"},{"speaker":"Blythe Brumleve Milligan","startTime":1107.01,"endTime":1110.6100000000001,"body":"differently. His tool schedules"},{"speaker":"Blythe Brumleve Milligan","startTime":1110.67,"endTime":1115.13,"body":"appointments, that's it, that's"},{"speaker":"Blythe Brumleve Milligan","startTime":1110.67,"endTime":1115.13,"body":"the whole product. And one thing"},{"speaker":"Blythe Brumleve Milligan","startTime":1115.19,"endTime":1119.2700000000002,"body":"he emphasized wasn't really AI,"},{"speaker":"Blythe Brumleve Milligan","startTime":1115.19,"endTime":1119.2700000000002,"body":"it was the audit log."},{"speaker":"Tom Curee","startTime":1119.66,"endTime":1122.69,"body":"I'm a strong believer"},{"speaker":"Tom Curee","startTime":1119.66,"endTime":1122.69,"body":"of users can't trust what they"},{"speaker":"Tom Curee","startTime":1122.7800000000002,"endTime":1125.5100000000002,"body":"can't see. It's the same thing"},{"speaker":"Tom Curee","startTime":1122.7800000000002,"endTime":1125.5100000000002,"body":"with any of these AI platforms"},{"speaker":"Tom Curee","startTime":1125.5400000000002,"endTime":1128.69,"body":"that exist today, is that there"},{"speaker":"Tom Curee","startTime":1125.5400000000002,"endTime":1128.69,"body":"is an element of trust that has"},{"speaker":"Tom Curee","startTime":1128.8100000000002,"endTime":1131.2600000000002,"body":"to be built, but it has to be"},{"speaker":"Tom Curee","startTime":1128.8100000000002,"endTime":1131.2600000000002,"body":"earned. Think about a new"},{"speaker":"Tom Curee","startTime":1131.3200000000002,"endTime":1133.5700000000002,"body":"employee that comes into your"},{"speaker":"Tom Curee","startTime":1131.3200000000002,"endTime":1133.5700000000002,"body":"team. I don't immediately trust"},{"speaker":"Tom Curee","startTime":1133.5700000000002,"endTime":1136.5400000000002,"body":"them to go meet with my largest"},{"speaker":"Tom Curee","startTime":1133.5700000000002,"endTime":1136.5400000000002,"body":"client, right? They earn that"},{"speaker":"Tom Curee","startTime":1136.63,"endTime":1139.2700000000002,"body":"respect by working on other"},{"speaker":"Tom Curee","startTime":1136.63,"endTime":1139.2700000000002,"body":"accounts and learning the"},{"speaker":"Tom Curee","startTime":1139.3000000000002,"endTime":1141.8200000000002,"body":"business well enough to say,"},{"speaker":"Tom Curee","startTime":1139.3000000000002,"endTime":1141.8200000000002,"body":"yes, this person should go in"},{"speaker":"Tom Curee","startTime":1141.91,"endTime":1146.0800000000002,"body":"front of this client. Right,"},{"speaker":"Tom Curee","startTime":1141.91,"endTime":1146.0800000000002,"body":"that's naturally what we do. And"},{"speaker":"Tom Curee","startTime":1146.17,"endTime":1149.5900000000001,"body":"so the way you learn that trust"},{"speaker":"Tom Curee","startTime":1146.17,"endTime":1149.5900000000001,"body":"is you see them doing, you see"},{"speaker":"Tom Curee","startTime":1149.71,"endTime":1152.2800000000002,"body":"them performing, you see them"},{"speaker":"Tom Curee","startTime":1149.71,"endTime":1152.2800000000002,"body":"acting. You don't just put them"},{"speaker":"Tom Curee","startTime":1152.2800000000002,"endTime":1154.5,"body":"in the back corner and just"},{"speaker":"Tom Curee","startTime":1152.2800000000002,"endTime":1154.5,"body":"wonder, are they really doing"},{"speaker":"Tom Curee","startTime":1154.5600000000002,"endTime":1157.14,"body":"what they do. So we make a lot"},{"speaker":"Tom Curee","startTime":1154.5600000000002,"endTime":1157.14,"body":"of this stuff visible to them,"},{"speaker":"Tom Curee","startTime":1157.2600000000002,"endTime":1160.65,"body":"so that we get that user trust"},{"speaker":"Tom Curee","startTime":1157.2600000000002,"endTime":1160.65,"body":"upfront. In our world, part of"},{"speaker":"Tom Curee","startTime":1160.65,"endTime":1164.88,"body":"that is like a really successful"},{"speaker":"Tom Curee","startTime":1160.65,"endTime":1164.88,"body":"audit log, where you can see"},{"speaker":"Tom Curee","startTime":1165.2700000000002,"endTime":1168.1200000000001,"body":"every single screen, every"},{"speaker":"Tom Curee","startTime":1165.2700000000002,"endTime":1168.1200000000001,"body":"single digit, every single"},{"speaker":"Tom Curee","startTime":1168.2700000000002,"endTime":1171.2600000000002,"body":"button, you could see everything"},{"speaker":"Tom Curee","startTime":1168.2700000000002,"endTime":1171.2600000000002,"body":"that happens through that"},{"speaker":"Tom Curee","startTime":1171.3500000000001,"endTime":1171.8300000000002,"body":"process."},{"speaker":"Blythe Brumleve Milligan","startTime":1172.3400000000001,"endTime":1175.25,"body":"Michelle"},{"speaker":"Blythe Brumleve Milligan","startTime":1172.3400000000001,"endTime":1175.25,"body":"McBride at Envoy AI made a"},{"speaker":"Blythe Brumleve Milligan","startTime":1175.46,"endTime":1180.2,"body":"related point on this, that the"},{"speaker":"Blythe Brumleve Milligan","startTime":1175.46,"endTime":1180.2,"body":"human in the loop idea is pretty"},{"speaker":"Blythe Brumleve Milligan","startTime":1180.23,"endTime":1184.0100000000002,"body":"much everywhere, but most people"},{"speaker":"Blythe Brumleve Milligan","startTime":1180.23,"endTime":1184.0100000000002,"body":"use it like a permanent state."},{"speaker":"Blythe Brumleve Milligan","startTime":1184.8200000000002,"endTime":1188.8100000000002,"body":"Michelle frames it as a phase,"},{"speaker":"Blythe Brumleve Milligan","startTime":1184.8200000000002,"endTime":1188.8100000000002,"body":"something with a defined start"},{"speaker":"Blythe Brumleve Milligan","startTime":1189.2600000000002,"endTime":1190.0400000000002,"body":"and a defined end."},{"speaker":"Michelle McBride","startTime":1190.3700000000001,"endTime":1192.97,"body":"You have to"},{"speaker":"Michelle McBride","startTime":1190.3700000000001,"endTime":1192.97,"body":"make sure that we also establish"},{"speaker":"Michelle McBride","startTime":1193.0900000000001,"endTime":1196.3300000000002,"body":"clear protocols of, and you've"},{"speaker":"Michelle McBride","startTime":1193.0900000000001,"endTime":1196.3300000000002,"body":"heard this before, our"},{"speaker":"Michelle McBride","startTime":1196.39,"endTime":1199.3600000000001,"body":"strategies of human in the loop."},{"speaker":"Michelle McBride","startTime":1196.39,"endTime":1199.3600000000001,"body":"At the end of the day, the end"},{"speaker":"Michelle McBride","startTime":1199.48,"endTime":1203.8300000000002,"body":"goal is to be able to drive to"},{"speaker":"Michelle McBride","startTime":1199.48,"endTime":1203.8300000000002,"body":"us automation, right? Be able to"},{"speaker":"Michelle McBride","startTime":1203.8300000000002,"endTime":1206.17,"body":"trust that the tool is"},{"speaker":"Michelle McBride","startTime":1203.8300000000002,"endTime":1206.17,"body":"performing where it needs to be"},{"speaker":"Michelle McBride","startTime":1206.8000000000002,"endTime":1211.5,"body":"to be fully autonomous. It takes"},{"speaker":"Michelle McBride","startTime":1206.8000000000002,"endTime":1211.5,"body":"time to get there, right. And up"},{"speaker":"Michelle McBride","startTime":1211.5900000000001,"endTime":1215.64,"body":"to this point we need to make"},{"speaker":"Michelle McBride","startTime":1211.5900000000001,"endTime":1215.64,"body":"sure that there is buy-in on how"},{"speaker":"Michelle McBride","startTime":1216.24,"endTime":1219.5100000000002,"body":"for the language, for the"},{"speaker":"Michelle McBride","startTime":1216.24,"endTime":1219.5100000000002,"body":"language model, what feedback we"},{"speaker":"Michelle McBride","startTime":1219.63,"endTime":1223.38,"body":"need from the humans, right, to"},{"speaker":"Michelle McBride","startTime":1219.63,"endTime":1223.38,"body":"be able to train those phases in"},{"speaker":"Michelle McBride","startTime":1223.44,"endTime":1226.5300000000002,"body":"these types of projects become"},{"speaker":"Michelle McBride","startTime":1223.44,"endTime":1226.5300000000002,"body":"very important, because then you"},{"speaker":"Michelle McBride","startTime":1226.6200000000001,"endTime":1229.74,"body":"also have to make sure you"},{"speaker":"Michelle McBride","startTime":1226.6200000000001,"endTime":1229.74,"body":"define it when the human in the"},{"speaker":"Michelle McBride","startTime":1229.8600000000001,"endTime":1230.5200000000002,"body":"loop ends."},{"speaker":"Blythe Brumleve Milligan","startTime":1230.88,"endTime":1233.21,"body":"Now"},{"speaker":"Blythe Brumleve Milligan","startTime":1230.88,"endTime":1233.21,"body":"that changes the math, because"},{"speaker":"Blythe Brumleve Milligan","startTime":1233.3600000000001,"endTime":1237.41,"body":"trust isn't a static guardrail,"},{"speaker":"Blythe Brumleve Milligan","startTime":1233.3600000000001,"endTime":1237.41,"body":"it's something that you graduate"},{"speaker":"Blythe Brumleve Milligan","startTime":1237.65,"endTime":1241.8200000000002,"body":"the system through, and the"},{"speaker":"Blythe Brumleve Milligan","startTime":1237.65,"endTime":1241.8200000000002,"body":"graduation only happens if"},{"speaker":"Blythe Brumleve Milligan","startTime":1241.88,"endTime":1246.65,"body":"you're measuring what the system"},{"speaker":"Blythe Brumleve Milligan","startTime":1241.88,"endTime":1246.65,"body":"actually does. Ryan Bandelick at"},{"speaker":"Blythe Brumleve Milligan","startTime":1246.92,"endTime":1250.8500000000001,"body":"Jobs Done Labs sent in a written"},{"speaker":"Blythe Brumleve Milligan","startTime":1246.92,"endTime":1250.8500000000001,"body":"submission on how his company"},{"speaker":"Blythe Brumleve Milligan","startTime":1251.18,"endTime":1254.5900000000001,"body":"uses AI. He runs three"},{"speaker":"Blythe Brumleve Milligan","startTime":1251.18,"endTime":1254.5900000000001,"body":"transportation businesses and"},{"speaker":"Blythe Brumleve Milligan","startTime":1254.71,"endTime":1259.0900000000001,"body":"built the tools to run them, and"},{"speaker":"Blythe Brumleve Milligan","startTime":1254.71,"endTime":1259.0900000000001,"body":"he frames hallucinations the way"},{"speaker":"Blythe Brumleve Milligan","startTime":1259.42,"endTime":1262.93,"body":"an operator would, not as a"},{"speaker":"Blythe Brumleve Milligan","startTime":1259.42,"endTime":1262.93,"body":"magic problem, but as an"},{"speaker":"Blythe Brumleve Milligan","startTime":1263.0500000000002,"endTime":1267.5500000000002,"body":"operational risk. Jobs Done Labs"},{"speaker":"Blythe Brumleve Milligan","startTime":1263.0500000000002,"endTime":1267.5500000000002,"body":"built AI operational command"},{"speaker":"Blythe Brumleve Milligan","startTime":1267.6100000000001,"endTime":1270.64,"body":"centers for mid-market"},{"speaker":"Blythe Brumleve Milligan","startTime":1267.6100000000001,"endTime":1270.64,"body":"transportation opera operators,"},{"speaker":"Blythe Brumleve Milligan","startTime":1270.8200000000002,"endTime":1273.72,"body":"and one of those interesting"},{"speaker":"Blythe Brumleve Milligan","startTime":1270.8200000000002,"endTime":1273.72,"body":"takeaways from his submission"},{"speaker":"Blythe Brumleve Milligan","startTime":1274.3500000000001,"endTime":1278.25,"body":"reads, we treat hallucinations"},{"speaker":"Blythe Brumleve Milligan","startTime":1274.3500000000001,"endTime":1278.25,"body":"as a category of operational"},{"speaker":"Blythe Brumleve Milligan","startTime":1278.3100000000002,"endTime":1282.0,"body":"risk, not a magic problem."},{"speaker":"Blythe Brumleve Milligan","startTime":1278.3100000000002,"endTime":1282.0,"body":"Ground every output in a source"},{"speaker":"Blythe Brumleve Milligan","startTime":1282.0900000000001,"endTime":1285.3000000000002,"body":"that we can cite. Never let an"},{"speaker":"Blythe Brumleve Milligan","startTime":1282.0900000000001,"endTime":1285.3000000000002,"body":"agent make a terminal decision"},{"speaker":"Blythe Brumleve Milligan","startTime":1285.42,"endTime":1288.6000000000001,"body":"on money or a customer"},{"speaker":"Blythe Brumleve Milligan","startTime":1285.42,"endTime":1288.6000000000001,"body":"relationship without a human"},{"speaker":"Blythe Brumleve Milligan","startTime":1288.72,"endTime":1292.2800000000002,"body":"approval step. Write Eve."},{"speaker":"Blythe Brumleve Milligan","startTime":1288.72,"endTime":1292.2800000000002,"body":"Against the workflows that"},{"speaker":"Blythe Brumleve Milligan","startTime":1292.5800000000002,"endTime":1296.39,"body":"matter now, that phrase never"},{"speaker":"Blythe Brumleve Milligan","startTime":1292.5800000000002,"endTime":1296.39,"body":"let an agent make a terminal"},{"speaker":"Blythe Brumleve Milligan","startTime":1296.45,"endTime":1299.99,"body":"decision on money or a customer"},{"speaker":"Blythe Brumleve Milligan","startTime":1296.45,"endTime":1299.99,"body":"relationship without a human"},{"speaker":"Blythe Brumleve Milligan","startTime":1300.0500000000002,"endTime":1304.67,"body":"approval step. That line, I feel"},{"speaker":"Blythe Brumleve Milligan","startTime":1300.0500000000002,"endTime":1304.67,"body":"like, should be any and every"},{"speaker":"Blythe Brumleve Milligan","startTime":1304.8200000000002,"endTime":1309.5900000000001,"body":"guidebook on implementing AI"},{"speaker":"Blythe Brumleve Milligan","startTime":1304.8200000000002,"endTime":1309.5900000000001,"body":"across your entire operation. If"},{"speaker":"Blythe Brumleve Milligan","startTime":1309.65,"endTime":1313.0,"body":"a human has to make the final"},{"speaker":"Blythe Brumleve Milligan","startTime":1309.65,"endTime":1313.0,"body":"decision, then the human should"},{"speaker":"Blythe Brumleve Milligan","startTime":1313.0600000000002,"endTime":1317.0800000000002,"body":"be the one reviewing what the AI"},{"speaker":"Blythe Brumleve Milligan","startTime":1313.0600000000002,"endTime":1317.0800000000002,"body":"outputs are until it reaches"},{"speaker":"Blythe Brumleve Milligan","startTime":1317.17,"endTime":1320.5300000000002,"body":"that step, like what Michelle"},{"speaker":"Blythe Brumleve Milligan","startTime":1317.17,"endTime":1320.5300000000002,"body":"described earlier, where you can"},{"speaker":"Blythe Brumleve Milligan","startTime":1320.68,"endTime":1325.1200000000001,"body":"trust it enough that it's done"},{"speaker":"Blythe Brumleve Milligan","startTime":1320.68,"endTime":1325.1200000000001,"body":"it enough and had a positive"},{"speaker":"Blythe Brumleve Milligan","startTime":1325.18,"endTime":1328.93,"body":"result, that you can leave that"},{"speaker":"Blythe Brumleve Milligan","startTime":1325.18,"endTime":1328.93,"body":"system and let it run on its"},{"speaker":"Blythe Brumleve Milligan","startTime":1329.2,"endTime":1332.91,"body":"own, so you can move on to the"},{"speaker":"Blythe Brumleve Milligan","startTime":1329.2,"endTime":1332.91,"body":"next system to weave into that"},{"speaker":"Blythe Brumleve Milligan","startTime":1333.0,"endTime":1337.74,"body":"process. Now, the set it and"},{"speaker":"Blythe Brumleve Milligan","startTime":1333.0,"endTime":1337.74,"body":"forget it mentality is what gets"},{"speaker":"Blythe Brumleve Milligan","startTime":1338.25,"endTime":1342.0600000000002,"body":"most people in trouble, because"},{"speaker":"Blythe Brumleve Milligan","startTime":1338.25,"endTime":1342.0600000000002,"body":"AI agents drift models that"},{"speaker":"Blythe Brumleve Milligan","startTime":1342.15,"endTime":1346.14,"body":"worked before at launch shifted"},{"speaker":"Blythe Brumleve Milligan","startTime":1342.15,"endTime":1346.14,"body":"as conditions changed. The"},{"speaker":"Blythe Brumleve Milligan","startTime":1346.23,"endTime":1350.6100000000001,"body":"people doing the actual work are"},{"speaker":"Blythe Brumleve Milligan","startTime":1346.23,"endTime":1350.6100000000001,"body":"obsessed with the trust layer,"},{"speaker":"Blythe Brumleve Milligan","startTime":1351.63,"endTime":1355.16,"body":"not because they're scared of"},{"speaker":"Blythe Brumleve Milligan","startTime":1351.63,"endTime":1355.16,"body":"AI, but because they know that"},{"speaker":"Blythe Brumleve Milligan","startTime":1355.25,"endTime":1358.88,"body":"if they get this wrong, a load"},{"speaker":"Blythe Brumleve Milligan","startTime":1355.25,"endTime":1358.88,"body":"doesn't get picked up, margin"},{"speaker":"Blythe Brumleve Milligan","startTime":1358.94,"endTime":1362.48,"body":"gets blown, and a customer"},{"speaker":"Blythe Brumleve Milligan","startTime":1358.94,"endTime":1362.48,"body":"possibly leaves, probably"},{"speaker":"Blythe Brumleve Milligan","startTime":1362.5100000000002,"endTime":1366.38,"body":"leaves. I could leave the"},{"speaker":"Blythe Brumleve Milligan","startTime":1362.5100000000002,"endTime":1366.38,"body":"conversation here, and we would"},{"speaker":"Blythe Brumleve Milligan","startTime":1366.47,"endTime":1371.5300000000002,"body":"have a good round up of actual"},{"speaker":"Blythe Brumleve Milligan","startTime":1366.47,"endTime":1371.5300000000002,"body":"use cases being used in"},{"speaker":"Blythe Brumleve Milligan","startTime":1371.8300000000002,"endTime":1375.94,"body":"logistics, but my next takeaway,"},{"speaker":"Blythe Brumleve Milligan","startTime":1371.8300000000002,"endTime":1375.94,"body":"I don't really hear that's"},{"speaker":"Blythe Brumleve Milligan","startTime":1376.1200000000001,"endTime":1379.3300000000002,"body":"talked about a lot or talked"},{"speaker":"Blythe Brumleve Milligan","startTime":1376.1200000000001,"endTime":1379.3300000000002,"body":"about enough, and that's the"},{"speaker":"Blythe Brumleve Milligan","startTime":1379.72,"endTime":1384.5500000000002,"body":"burnout question. And so, what"},{"speaker":"Blythe Brumleve Milligan","startTime":1379.72,"endTime":1384.5500000000002,"body":"happens when AI actually works?"},{"speaker":"Blythe Brumleve Milligan","startTime":1385.3300000000002,"endTime":1389.74,"body":"What happens when all of the"},{"speaker":"Blythe Brumleve Milligan","startTime":1385.3300000000002,"endTime":1389.74,"body":"boring tasks are gone, the data"},{"speaker":"Blythe Brumleve Milligan","startTime":1389.7700000000002,"endTime":1393.9,"body":"entry, the follow-up emails, the"},{"speaker":"Blythe Brumleve Milligan","startTime":1389.7700000000002,"endTime":1393.9,"body":"where's my load calls, the 17th"},{"speaker":"Blythe Brumleve Milligan","startTime":1393.96,"endTime":1397.2600000000002,"body":"time you copied the same number"},{"speaker":"Blythe Brumleve Milligan","startTime":1393.96,"endTime":1397.2600000000002,"body":"from one tab to another. What"},{"speaker":"Blythe Brumleve Milligan","startTime":1397.3500000000001,"endTime":1400.8600000000001,"body":"happens with all of this extra"},{"speaker":"Blythe Brumleve Milligan","startTime":1397.3500000000001,"endTime":1400.8600000000001,"body":"spare time that we're promised?"},{"speaker":"Blythe Brumleve Milligan","startTime":1401.0400000000002,"endTime":1405.99,"body":"Every guest in this series talks"},{"speaker":"Blythe Brumleve Milligan","startTime":1401.0400000000002,"endTime":1405.99,"body":"about the hours saved: 13"},{"speaker":"Blythe Brumleve Milligan","startTime":1405.99,"endTime":1410.25,"body":"minutes per delivery, 22 hours"},{"speaker":"Blythe Brumleve Milligan","startTime":1405.99,"endTime":1410.25,"body":"per scheduler, per week, three"},{"speaker":"Blythe Brumleve Milligan","startTime":1410.43,"endTime":1416.1200000000001,"body":"hour reports in 15 seconds, 33"},{"speaker":"Blythe Brumleve Milligan","startTime":1410.43,"endTime":1416.1200000000001,"body":"to 43 hours per week reclaimed."},{"speaker":"Blythe Brumleve Milligan","startTime":1417.2600000000002,"endTime":1420.38,"body":"The pitch is to kill the boring"},{"speaker":"Blythe Brumleve Milligan","startTime":1417.2600000000002,"endTime":1420.38,"body":"stuff, so your people can focus"},{"speaker":"Blythe Brumleve Milligan","startTime":1420.5,"endTime":1425.0600000000002,"body":"on more of the important stuff."},{"speaker":"Blythe Brumleve Milligan","startTime":1420.5,"endTime":1425.0600000000002,"body":"The math is real. I'm not"},{"speaker":"Blythe Brumleve Milligan","startTime":1425.0900000000001,"endTime":1429.0200000000002,"body":"pushing back on the math and the"},{"speaker":"Blythe Brumleve Milligan","startTime":1425.0900000000001,"endTime":1429.0200000000002,"body":"savings, but the boring stuff"},{"speaker":"Blythe Brumleve Milligan","startTime":1429.1100000000001,"endTime":1433.9,"body":"can theoretically be the mental"},{"speaker":"Blythe Brumleve Milligan","startTime":1429.1100000000001,"endTime":1433.9,"body":"break that, most of us need the"},{"speaker":"Blythe Brumleve Milligan","startTime":1433.93,"endTime":1437.0500000000002,"body":"follow-up email between your"},{"speaker":"Blythe Brumleve Milligan","startTime":1433.93,"endTime":1437.0500000000002,"body":"hard calls, the data entry you"},{"speaker":"Blythe Brumleve Milligan","startTime":1437.14,"endTime":1440.89,"body":"did with half your brain, while"},{"speaker":"Blythe Brumleve Milligan","startTime":1437.14,"endTime":1440.89,"body":"the other half process the QBR"},{"speaker":"Blythe Brumleve Milligan","startTime":1441.0100000000002,"endTime":1444.5800000000002,"body":"that you just got off the phone"},{"speaker":"Blythe Brumleve Milligan","startTime":1441.0100000000002,"endTime":1444.5800000000002,"body":"with. Take all of that away, and"},{"speaker":"Blythe Brumleve Milligan","startTime":1444.8200000000002,"endTime":1448.93,"body":"every minute of your day is the"},{"speaker":"Blythe Brumleve Milligan","startTime":1444.8200000000002,"endTime":1448.93,"body":"hard stuff. That's not"},{"speaker":"Blythe Brumleve Milligan","startTime":1448.96,"endTime":1453.3300000000002,"body":"necessarily freedom, that's a"},{"speaker":"Blythe Brumleve Milligan","startTime":1448.96,"endTime":1453.3300000000002,"body":"cliff, and early data is moving"},{"speaker":"Blythe Brumleve Milligan","startTime":1453.5700000000002,"endTime":1458.3100000000002,"body":"in on that same direction, that"},{"speaker":"Blythe Brumleve Milligan","startTime":1453.5700000000002,"endTime":1458.3100000000002,"body":"burnout is happening quicker,"},{"speaker":"Blythe Brumleve Milligan","startTime":1459.0300000000002,"endTime":1463.95,"body":"not the opposite, where freedom"},{"speaker":"Blythe Brumleve Milligan","startTime":1459.0300000000002,"endTime":1463.95,"body":"is giving us more time away from"},{"speaker":"Blythe Brumleve Milligan","startTime":1464.13,"endTime":1468.8400000000001,"body":"work. So, the question that"},{"speaker":"Blythe Brumleve Milligan","startTime":1464.13,"endTime":1468.8400000000001,"body":"nobody's asking is, What are we"},{"speaker":"Blythe Brumleve Milligan","startTime":1469.0200000000002,"endTime":1473.45,"body":"doing with all of the hours that"},{"speaker":"Blythe Brumleve Milligan","startTime":1469.0200000000002,"endTime":1473.45,"body":"we actually get back, and for"},{"speaker":"Blythe Brumleve Milligan","startTime":1473.5700000000002,"endTime":1477.2,"body":"most of the people that I talked"},{"speaker":"Blythe Brumleve Milligan","startTime":1473.5700000000002,"endTime":1477.2,"body":"to, including myself, the answer"},{"speaker":"Blythe Brumleve Milligan","startTime":1477.2900000000002,"endTime":1481.3700000000001,"body":"is that we're just going back"},{"speaker":"Blythe Brumleve Milligan","startTime":1477.2900000000002,"endTime":1481.3700000000001,"body":"and doing more work. That's not"},{"speaker":"Blythe Brumleve Milligan","startTime":1481.46,"endTime":1485.96,"body":"the promise that we were sold."},{"speaker":"Blythe Brumleve Milligan","startTime":1481.46,"endTime":1485.96,"body":"Top on at Hey Bubba, which is a"},{"speaker":"Blythe Brumleve Milligan","startTime":1486.0200000000002,"endTime":1490.13,"body":"voice AI for trucking fleets,"},{"speaker":"Blythe Brumleve Milligan","startTime":1486.0200000000002,"endTime":1490.13,"body":"sits on top of your TMS, email,"},{"speaker":"Blythe Brumleve Milligan","startTime":1490.7600000000002,"endTime":1494.47,"body":"phone, and telematics to handle"},{"speaker":"Blythe Brumleve Milligan","startTime":1490.7600000000002,"endTime":1494.47,"body":"booking, broker negotiation,"},{"speaker":"Blythe Brumleve Milligan","startTime":1494.98,"endTime":1498.4,"body":"dispatch, and driver"},{"speaker":"Blythe Brumleve Milligan","startTime":1494.98,"endTime":1498.4,"body":"communication talked about how"},{"speaker":"Blythe Brumleve Milligan","startTime":1498.73,"endTime":1501.0100000000002,"body":"all of his employees are doing"},{"speaker":"Blythe Brumleve Milligan","startTime":1498.73,"endTime":1501.0100000000002,"body":"more with less."},{"speaker":"Tapan Chaudhari","startTime":1501.67,"endTime":1503.71,"body":"Even in our"},{"speaker":"Tapan Chaudhari","startTime":1501.67,"endTime":1503.71,"body":"team, we are not growing, like"},{"speaker":"Tapan Chaudhari","startTime":1503.8000000000002,"endTime":1507.3100000000002,"body":"even if the amount of work we"},{"speaker":"Tapan Chaudhari","startTime":1503.8000000000002,"endTime":1507.3100000000002,"body":"are doing is more and more,"},{"speaker":"Tapan Chaudhari","startTime":1507.43,"endTime":1509.47,"body":"we're getting more and more"},{"speaker":"Tapan Chaudhari","startTime":1507.43,"endTime":1509.47,"body":"customers, but we are not"},{"speaker":"Tapan Chaudhari","startTime":1509.5300000000002,"endTime":1512.7,"body":"growing the team because the"},{"speaker":"Tapan Chaudhari","startTime":1509.5300000000002,"endTime":1512.7,"body":"team can do way more than they"},{"speaker":"Tapan Chaudhari","startTime":1512.8200000000002,"endTime":1516.9,"body":"could before, so even like a"},{"speaker":"Tapan Chaudhari","startTime":1512.8200000000002,"endTime":1516.9,"body":"510, people team can build like"},{"speaker":"Tapan Chaudhari","startTime":1516.96,"endTime":1518.64,"body":"a real billion dollar business."},{"speaker":"Tapan Chaudhari","startTime":1516.96,"endTime":1518.64,"body":"Now,"},{"speaker":"Blythe Brumleve Milligan","startTime":1518.94,"endTime":1520.44,"body":"as"},{"speaker":"Blythe Brumleve Milligan","startTime":1518.94,"endTime":1520.44,"body":"business owners, this is"},{"speaker":"Blythe Brumleve Milligan","startTime":1520.5,"endTime":1524.19,"body":"fantastic news, being able to"},{"speaker":"Blythe Brumleve Milligan","startTime":1520.5,"endTime":1524.19,"body":"save money, save time, everybody"},{"speaker":"Blythe Brumleve Milligan","startTime":1524.22,"endTime":1527.19,"body":"becomes more efficient, and"},{"speaker":"Blythe Brumleve Milligan","startTime":1524.22,"endTime":1527.19,"body":"we're compounding these results"},{"speaker":"Blythe Brumleve Milligan","startTime":1527.3100000000002,"endTime":1532.6100000000001,"body":"over daily, weeks, months, and"},{"speaker":"Blythe Brumleve Milligan","startTime":1527.3100000000002,"endTime":1532.6100000000001,"body":"soon years. That delta between"},{"speaker":"Blythe Brumleve Milligan","startTime":1532.73,"endTime":1536.1200000000001,"body":"companies that adopt and the"},{"speaker":"Blythe Brumleve Milligan","startTime":1532.73,"endTime":1536.1200000000001,"body":"companies that don't is only"},{"speaker":"Blythe Brumleve Milligan","startTime":1536.18,"endTime":1540.38,"body":"going to compound, and as"},{"speaker":"Blythe Brumleve Milligan","startTime":1536.18,"endTime":1540.38,"body":"someone who is both a fan of AI"},{"speaker":"Blythe Brumleve Milligan","startTime":1540.68,"endTime":1545.6000000000001,"body":"and uses LLMs daily, I find"},{"speaker":"Blythe Brumleve Milligan","startTime":1540.68,"endTime":1545.6000000000001,"body":"myself suffering even more from"},{"speaker":"Blythe Brumleve Milligan","startTime":1545.69,"endTime":1549.89,"body":"Chinese object syndrome. I'm"},{"speaker":"Blythe Brumleve Milligan","startTime":1545.69,"endTime":1549.89,"body":"trying to vibe code a CRM"},{"speaker":"Blythe Brumleve Milligan","startTime":1549.95,"endTime":1552.88,"body":"because I don't want to pay"},{"speaker":"Blythe Brumleve Milligan","startTime":1549.95,"endTime":1552.88,"body":"HubSpot anymore. I attempted to"},{"speaker":"Blythe Brumleve Milligan","startTime":1553.0900000000001,"endTime":1556.0900000000001,"body":"set up an email agent to handle"},{"speaker":"Blythe Brumleve Milligan","startTime":1553.0900000000001,"endTime":1556.0900000000001,"body":"the massive amount of press"},{"speaker":"Blythe Brumleve Milligan","startTime":1556.18,"endTime":1558.8500000000001,"body":"releases that I get, only to"},{"speaker":"Blythe Brumleve Milligan","startTime":1556.18,"endTime":1558.8500000000001,"body":"waste two weeks on a failed"},{"speaker":"Blythe Brumleve Milligan","startTime":1558.8500000000001,"endTime":1562.18,"body":"integration that caused"},{"speaker":"Blythe Brumleve Milligan","startTime":1558.8500000000001,"endTime":1562.18,"body":"frustration, and I thought, How"},{"speaker":"Blythe Brumleve Milligan","startTime":1562.3300000000002,"endTime":1566.7700000000002,"body":"do I actually fight Claude? The"},{"speaker":"Blythe Brumleve Milligan","startTime":1562.3300000000002,"endTime":1566.7700000000002,"body":"promise was that AI would free"},{"speaker":"Blythe Brumleve Milligan","startTime":1566.7700000000002,"endTime":1571.68,"body":"us up to do more meaningful"},{"speaker":"Blythe Brumleve Milligan","startTime":1566.7700000000002,"endTime":1571.68,"body":"work. The reality, though, for"},{"speaker":"Blythe Brumleve Milligan","startTime":1571.71,"endTime":1576.75,"body":"myself and folks that I talk to,"},{"speaker":"Blythe Brumleve Milligan","startTime":1571.71,"endTime":1576.75,"body":"is that AI allows us to do more"},{"speaker":"Blythe Brumleve Milligan","startTime":1577.3500000000001,"endTime":1582.48,"body":"work. That's not the same thing."},{"speaker":"Blythe Brumleve Milligan","startTime":1577.3500000000001,"endTime":1582.48,"body":"I don't say all this as a"},{"speaker":"Blythe Brumleve Milligan","startTime":1582.5400000000002,"endTime":1587.3100000000002,"body":"doomer. I see it as we're"},{"speaker":"Blythe Brumleve Milligan","startTime":1582.5400000000002,"endTime":1587.3100000000002,"body":"evolving into a new information"},{"speaker":"Blythe Brumleve Milligan","startTime":1587.49,"endTime":1591.92,"body":"era and recognizing the side"},{"speaker":"Blythe Brumleve Milligan","startTime":1587.49,"endTime":1591.92,"body":"effects of. This helps to set"},{"speaker":"Blythe Brumleve Milligan","startTime":1591.95,"endTime":1596.0900000000001,"body":"expectations properly and thus"},{"speaker":"Blythe Brumleve Milligan","startTime":1591.95,"endTime":1596.0900000000001,"body":"find the solutions to these"},{"speaker":"Blythe Brumleve Milligan","startTime":1596.24,"endTime":1600.5600000000002,"body":"issues we never anticipated in"},{"speaker":"Blythe Brumleve Milligan","startTime":1596.24,"endTime":1600.5600000000002,"body":"the first place, which leads me"},{"speaker":"Blythe Brumleve Milligan","startTime":1600.65,"endTime":1604.64,"body":"to my next point, and that's"},{"speaker":"Blythe Brumleve Milligan","startTime":1600.65,"endTime":1604.64,"body":"deciding where to focus your"},{"speaker":"Blythe Brumleve Milligan","startTime":1604.7900000000002,"endTime":1609.41,"body":"time and energy using AI, and"},{"speaker":"Blythe Brumleve Milligan","startTime":1604.7900000000002,"endTime":1609.41,"body":"that's the build versus buy"},{"speaker":"Blythe Brumleve Milligan","startTime":1609.8300000000002,"endTime":1613.6000000000001,"body":"trap. I love this debate,"},{"speaker":"Blythe Brumleve Milligan","startTime":1609.8300000000002,"endTime":1613.6000000000001,"body":"because if you spend any time on"},{"speaker":"Blythe Brumleve Milligan","startTime":1613.7800000000002,"endTime":1617.7700000000002,"body":"AI Twitter, nor X, whatever we"},{"speaker":"Blythe Brumleve Milligan","startTime":1613.7800000000002,"endTime":1617.7700000000002,"body":"call it now, you'll see the same"},{"speaker":"Blythe Brumleve Milligan","startTime":1617.92,"endTime":1621.3700000000001,"body":"pitch every week. You can build"},{"speaker":"Blythe Brumleve Milligan","startTime":1617.92,"endTime":1621.3700000000001,"body":"it yourself. You don't need"},{"speaker":"Blythe Brumleve Milligan","startTime":1621.4,"endTime":1624.73,"body":"their SAS, you don't need their"},{"speaker":"Blythe Brumleve Milligan","startTime":1621.4,"endTime":1624.73,"body":"CRM, you don't need their TMS."},{"speaker":"Blythe Brumleve Milligan","startTime":1625.2700000000002,"endTime":1629.89,"body":"Three prompts and you'll have"},{"speaker":"Blythe Brumleve Milligan","startTime":1625.2700000000002,"endTime":1629.89,"body":"your own. I'm gonna push back on"},{"speaker":"Blythe Brumleve Milligan","startTime":1629.95,"endTime":1633.45,"body":"that, because do you really want"},{"speaker":"Blythe Brumleve Milligan","startTime":1629.95,"endTime":1633.45,"body":"to spend 10% of your day"},{"speaker":"Blythe Brumleve Milligan","startTime":1633.69,"endTime":1637.98,"body":"micromanaging your own custom"},{"speaker":"Blythe Brumleve Milligan","startTime":1633.69,"endTime":1637.98,"body":"built CRM when HubSpot is right"},{"speaker":"Blythe Brumleve Milligan","startTime":1638.1000000000001,"endTime":1641.19,"body":"there, or do you want to waste"},{"speaker":"Blythe Brumleve Milligan","startTime":1638.1000000000001,"endTime":1641.19,"body":"two weeks vibe coding a Google"},{"speaker":"Blythe Brumleve Milligan","startTime":1641.2800000000002,"endTime":1644.64,"body":"Apps Script only to have it fail"},{"speaker":"Blythe Brumleve Milligan","startTime":1641.2800000000002,"endTime":1644.64,"body":"miserably when a tool like Fixer"},{"speaker":"Blythe Brumleve Milligan","startTime":1645.0600000000002,"endTime":1649.8000000000002,"body":"is right there? I mean, all of"},{"speaker":"Blythe Brumleve Milligan","startTime":1645.0600000000002,"endTime":1649.8000000000002,"body":"this is why McLeod TMS is still"},{"speaker":"Blythe Brumleve Milligan","startTime":1650.19,"endTime":1653.42,"body":"such a powerhouse, it's been"},{"speaker":"Blythe Brumleve Milligan","startTime":1650.19,"endTime":1653.42,"body":"built through the blood, sweat,"},{"speaker":"Blythe Brumleve Milligan","startTime":1653.45,"endTime":1658.3100000000002,"body":"and tears of developers for"},{"speaker":"Blythe Brumleve Milligan","startTime":1653.45,"endTime":1658.3100000000002,"body":"years. Some things you build and"},{"speaker":"Blythe Brumleve Milligan","startTime":1658.3700000000001,"endTime":1662.99,"body":"some things you buy. The hard"},{"speaker":"Blythe Brumleve Milligan","startTime":1658.3700000000001,"endTime":1662.99,"body":"part is knowing which is which."},{"speaker":"Blythe Brumleve Milligan","startTime":1664.19,"endTime":1666.89,"body":"Now, we mentioned earlier about"},{"speaker":"Blythe Brumleve Milligan","startTime":1664.19,"endTime":1666.89,"body":"Ryan at Jobs Done Labs, who"},{"speaker":"Blythe Brumleve Milligan","startTime":1667.22,"endTime":1671.0900000000001,"body":"talks about this build versus"},{"speaker":"Blythe Brumleve Milligan","startTime":1667.22,"endTime":1671.0900000000001,"body":"Dubai, build versus buy dilemma,"},{"speaker":"Blythe Brumleve Milligan","startTime":1671.66,"endTime":1676.3300000000002,"body":"and he has some advice for other"},{"speaker":"Blythe Brumleve Milligan","startTime":1671.66,"endTime":1676.3300000000002,"body":"leaders, saying don't buy tools,"},{"speaker":"Blythe Brumleve Milligan","startTime":1676.63,"endTime":1679.8700000000001,"body":"solve problems. Start with a"},{"speaker":"Blythe Brumleve Milligan","startTime":1676.63,"endTime":1679.8700000000001,"body":"real audit of where the manual"},{"speaker":"Blythe Brumleve Milligan","startTime":1680.14,"endTime":1684.7,"body":"hours go and where the dollars"},{"speaker":"Blythe Brumleve Milligan","startTime":1680.14,"endTime":1684.7,"body":"leak. Pick one workflow, measure"},{"speaker":"Blythe Brumleve Milligan","startTime":1684.7900000000002,"endTime":1689.17,"body":"it before, automate it, measure"},{"speaker":"Blythe Brumleve Milligan","startTime":1684.7900000000002,"endTime":1689.17,"body":"it after. If the numbers move,"},{"speaker":"Blythe Brumleve Milligan","startTime":1689.41,"endTime":1694.44,"body":"expand. If they don't, kill it,"},{"speaker":"Blythe Brumleve Milligan","startTime":1689.41,"endTime":1694.44,"body":"and pick another one, and Ryan"},{"speaker":"Blythe Brumleve Milligan","startTime":1694.44,"endTime":1697.44,"body":"would know, because his group"},{"speaker":"Blythe Brumleve Milligan","startTime":1694.44,"endTime":1697.44,"body":"did 1.2 million in measurable"},{"speaker":"Blythe Brumleve Milligan","startTime":1697.5,"endTime":1701.0400000000002,"body":"savings in 12 months across"},{"speaker":"Blythe Brumleve Milligan","startTime":1697.5,"endTime":1701.0400000000002,"body":"three of his different"},{"speaker":"Blythe Brumleve Milligan","startTime":1701.2800000000002,"endTime":1706.0500000000002,"body":"businesses, 290 basis points of"},{"speaker":"Blythe Brumleve Milligan","startTime":1701.2800000000002,"endTime":1706.0500000000002,"body":"margin improvement on broker"},{"speaker":"Blythe Brumleve Milligan","startTime":1706.2,"endTime":1713.5700000000002,"body":"gross margin from 28% to a"},{"speaker":"Blythe Brumleve Milligan","startTime":1706.2,"endTime":1713.5700000000002,"body":"little or nearly 31% he didn't"},{"speaker":"Blythe Brumleve Milligan","startTime":1713.6000000000001,"endTime":1715.94,"body":"get there by building"},{"speaker":"Blythe Brumleve Milligan","startTime":1713.6000000000001,"endTime":1715.94,"body":"everything, he got there by"},{"speaker":"Blythe Brumleve Milligan","startTime":1716.0900000000001,"endTime":1720.2900000000002,"body":"being honest about the problems"},{"speaker":"Blythe Brumleve Milligan","startTime":1716.0900000000001,"endTime":1720.2900000000002,"body":"that were worth solving. Now"},{"speaker":"Blythe Brumleve Milligan","startTime":1720.71,"endTime":1725.24,"body":"there's the buy side, and that's"},{"speaker":"Blythe Brumleve Milligan","startTime":1720.71,"endTime":1725.24,"body":"primarily where I live after my"},{"speaker":"Blythe Brumleve Milligan","startTime":1726.2,"endTime":1730.7600000000002,"body":"famous failures over the last"},{"speaker":"Blythe Brumleve Milligan","startTime":1726.2,"endTime":1730.7600000000002,"body":"few months of trying to vibe"},{"speaker":"Blythe Brumleve Milligan","startTime":1730.88,"endTime":1734.8300000000002,"body":"code a CRM and an email fixer."},{"speaker":"Blythe Brumleve Milligan","startTime":1730.88,"endTime":1734.8300000000002,"body":"Another part of this"},{"speaker":"Blythe Brumleve Milligan","startTime":1734.92,"endTime":1739.99,"body":"conversation, and a growing need"},{"speaker":"Blythe Brumleve Milligan","startTime":1734.92,"endTime":1739.99,"body":"for all AI adoption is token"},{"speaker":"Blythe Brumleve Milligan","startTime":1740.0500000000002,"endTime":1743.3200000000002,"body":"management. You don't want to"},{"speaker":"Blythe Brumleve Milligan","startTime":1740.0500000000002,"endTime":1743.3200000000002,"body":"have to have an Uber situation"},{"speaker":"Blythe Brumleve Milligan","startTime":1743.41,"endTime":1747.88,"body":"where your entire 2026 AI budget"},{"speaker":"Blythe Brumleve Milligan","startTime":1743.41,"endTime":1747.88,"body":"is blown through in four months."},{"speaker":"Blythe Brumleve Milligan","startTime":1748.45,"endTime":1752.88,"body":"Token usage has hard costs"},{"speaker":"Blythe Brumleve Milligan","startTime":1748.45,"endTime":1752.88,"body":"associated with it, that must be"},{"speaker":"Blythe Brumleve Milligan","startTime":1753.42,"endTime":1759.15,"body":"managed, or a surprise, and a"},{"speaker":"Blythe Brumleve Milligan","startTime":1753.42,"endTime":1759.15,"body":"very large bill will come due."},{"speaker":"Blythe Brumleve Milligan","startTime":1760.2,"endTime":1762.45,"body":"It's also important to talk"},{"speaker":"Blythe Brumleve Milligan","startTime":1760.2,"endTime":1762.45,"body":"about who's responsible for"},{"speaker":"Blythe Brumleve Milligan","startTime":1762.6000000000001,"endTime":1767.2800000000002,"body":"setting up that AI, and that"},{"speaker":"Blythe Brumleve Milligan","startTime":1762.6000000000001,"endTime":1767.2800000000002,"body":"build versus buy debate. Who"},{"speaker":"Blythe Brumleve Milligan","startTime":1767.43,"endTime":1768.6000000000001,"body":"handles it, and why?"},{"speaker":"Nick Boston","startTime":1769.1100000000001,"endTime":1772.46,"body":"We are the opposite"},{"speaker":"Nick Boston","startTime":1769.1100000000001,"endTime":1772.46,"body":"of nickel and dime software"},{"speaker":"Nick Boston","startTime":1772.49,"endTime":1774.3200000000002,"body":"provider, we make it super easy."},{"speaker":"Nick Boston","startTime":1772.49,"endTime":1774.3200000000002,"body":"We don't even charge for"},{"speaker":"Nick Boston","startTime":1774.3200000000002,"endTime":1777.14,"body":"implementation. Implementation"},{"speaker":"Nick Boston","startTime":1774.3200000000002,"endTime":1777.14,"body":"is free, takes three or four"},{"speaker":"Nick Boston","startTime":1777.23,"endTime":1782.15,"body":"weeks. It shouldn't be needed,"},{"speaker":"Nick Boston","startTime":1777.23,"endTime":1782.15,"body":"and you'll have access to Laney"},{"speaker":"Nick Boston","startTime":1782.3300000000002,"endTime":1783.5300000000002,"body":"and become a lot more efficient."},{"speaker":"Blythe Brumleve Milligan","startTime":1784.0100000000002,"endTime":1785.99,"body":"And"},{"speaker":"Blythe Brumleve Milligan","startTime":1784.0100000000002,"endTime":1785.99,"body":"that right there is why I buy"},{"speaker":"Blythe Brumleve Milligan","startTime":1786.5,"endTime":1790.64,"body":"for the big stuff. I don't want"},{"speaker":"Blythe Brumleve Milligan","startTime":1786.5,"endTime":1790.64,"body":"to manage tokens any more than I"},{"speaker":"Blythe Brumleve Milligan","startTime":1790.8200000000002,"endTime":1794.92,"body":"already do. I don't want to"},{"speaker":"Blythe Brumleve Milligan","startTime":1790.8200000000002,"endTime":1794.92,"body":"babysit a custom build that I"},{"speaker":"Blythe Brumleve Milligan","startTime":1795.0400000000002,"endTime":1798.8200000000002,"body":"did in a weekend. My brain is"},{"speaker":"Blythe Brumleve Milligan","startTime":1795.0400000000002,"endTime":1798.8200000000002,"body":"already tired, and having talked"},{"speaker":"Blythe Brumleve Milligan","startTime":1798.8500000000001,"endTime":1801.6100000000001,"body":"about burnout earlier, there's"},{"speaker":"Blythe Brumleve Milligan","startTime":1798.8500000000001,"endTime":1801.6100000000001,"body":"nothing worse than being in the"},{"speaker":"Blythe Brumleve Milligan","startTime":1801.6100000000001,"endTime":1804.25,"body":"middle of a brainstorming"},{"speaker":"Blythe Brumleve Milligan","startTime":1801.6100000000001,"endTime":1804.25,"body":"project when Claude tells you"},{"speaker":"Blythe Brumleve Milligan","startTime":1804.2800000000002,"endTime":1806.8300000000002,"body":"that your usage is up and you"},{"speaker":"Blythe Brumleve Milligan","startTime":1804.2800000000002,"endTime":1806.8300000000002,"body":"can't use it again for three"},{"speaker":"Blythe Brumleve Milligan","startTime":1806.8600000000001,"endTime":1812.16,"body":"more hours, which is something I"},{"speaker":"Blythe Brumleve Milligan","startTime":1806.8600000000001,"endTime":1812.16,"body":"hate when that happens, but"},{"speaker":"Blythe Brumleve Milligan","startTime":1812.7,"endTime":1815.8500000000001,"body":"there is some sort of light at"},{"speaker":"Blythe Brumleve Milligan","startTime":1812.7,"endTime":1815.8500000000001,"body":"the end of the tunnel when it"},{"speaker":"Blythe Brumleve Milligan","startTime":1815.91,"endTime":1820.14,"body":"comes to where to evaluate and"},{"speaker":"Blythe Brumleve Milligan","startTime":1815.91,"endTime":1820.14,"body":"where to spend your time on"},{"speaker":"Blythe Brumleve Milligan","startTime":1820.3200000000002,"endTime":1825.2700000000002,"body":"choosing what to build and what"},{"speaker":"Blythe Brumleve Milligan","startTime":1820.3200000000002,"endTime":1825.2700000000002,"body":"to buy, and that comes from one"},{"speaker":"Blythe Brumleve Milligan","startTime":1825.2700000000002,"endTime":1828.1200000000001,"body":"of my favorite people on"},{"speaker":"Blythe Brumleve Milligan","startTime":1825.2700000000002,"endTime":1828.1200000000001,"body":"LinkedIn, and that's Chris"},{"speaker":"Blythe Brumleve Milligan","startTime":1828.5100000000002,"endTime":1832.5200000000002,"body":"Walker. He is the CEO of"},{"speaker":"Blythe Brumleve Milligan","startTime":1828.5100000000002,"endTime":1832.5200000000002,"body":"Encoded, formerly of Refine"},{"speaker":"Blythe Brumleve Milligan","startTime":1832.6100000000001,"endTime":1836.48,"body":"Labs, a very major, very"},{"speaker":"Blythe Brumleve Milligan","startTime":1832.6100000000001,"endTime":1836.48,"body":"successful marketing agency,"},{"speaker":"Blythe Brumleve Milligan","startTime":1836.63,"endTime":1841.16,"body":"that sort of taught the concepts"},{"speaker":"Blythe Brumleve Milligan","startTime":1836.63,"endTime":1841.16,"body":"of building around, you know,"},{"speaker":"Blythe Brumleve Milligan","startTime":1841.2800000000002,"endTime":1844.7900000000002,"body":"making content that is helpful,"},{"speaker":"Blythe Brumleve Milligan","startTime":1841.2800000000002,"endTime":1844.7900000000002,"body":"helpful to your audience, so"},{"speaker":"Blythe Brumleve Milligan","startTime":1844.8500000000001,"endTime":1848.21,"body":"that when they're ready to buy,"},{"speaker":"Blythe Brumleve Milligan","startTime":1844.8500000000001,"endTime":1848.21,"body":"they come to you. He has since"},{"speaker":"Blythe Brumleve Milligan","startTime":1848.39,"endTime":1852.64,"body":"moved on to Encoded, and he's"},{"speaker":"Blythe Brumleve Milligan","startTime":1848.39,"endTime":1852.64,"body":"now the author of the frequency"},{"speaker":"Blythe Brumleve Milligan","startTime":1852.8200000000002,"endTime":1857.0800000000002,"body":"era, which covers the 12 human"},{"speaker":"Blythe Brumleve Milligan","startTime":1852.8200000000002,"endTime":1857.0800000000002,"body":"intelligence capacities. He"},{"speaker":"Blythe Brumleve Milligan","startTime":1857.23,"endTime":1862.3600000000001,"body":"argues that AI cannot replicate,"},{"speaker":"Blythe Brumleve Milligan","startTime":1857.23,"endTime":1862.3600000000001,"body":"and discernment is number five"},{"speaker":"Blythe Brumleve Milligan","startTime":1862.66,"endTime":1866.8600000000001,"body":"on that list. He says that AI"},{"speaker":"Blythe Brumleve Milligan","startTime":1862.66,"endTime":1866.8600000000001,"body":"can surface every best practice"},{"speaker":"Blythe Brumleve Milligan","startTime":1866.98,"endTime":1872.22,"body":"faster and more comprehensively"},{"speaker":"Blythe Brumleve Milligan","startTime":1866.98,"endTime":1872.22,"body":"than any human. What it cannot"},{"speaker":"Blythe Brumleve Milligan","startTime":1872.3400000000001,"endTime":1876.8700000000001,"body":"do is know whether the precedent"},{"speaker":"Blythe Brumleve Milligan","startTime":1872.3400000000001,"endTime":1876.8700000000001,"body":"is right for you with your"},{"speaker":"Blythe Brumleve Milligan","startTime":1876.99,"endTime":1882.99,"body":"vision and values in this exact"},{"speaker":"Blythe Brumleve Milligan","startTime":1876.99,"endTime":1882.99,"body":"moment, that's the build versus"},{"speaker":"Blythe Brumleve Milligan","startTime":1883.1100000000001,"endTime":1886.6200000000001,"body":"buy question, and different"},{"speaker":"Blythe Brumleve Milligan","startTime":1883.1100000000001,"endTime":1886.6200000000001,"body":"clothes. AI will give you 1000"},{"speaker":"Blythe Brumleve Milligan","startTime":1887.22,"endTime":1892.0400000000002,"body":"answers to, should I build this,"},{"speaker":"Blythe Brumleve Milligan","startTime":1887.22,"endTime":1892.0400000000002,"body":"only you. Can decide if that"},{"speaker":"Blythe Brumleve Milligan","startTime":1892.19,"endTime":1897.0800000000002,"body":"answer fits your specific"},{"speaker":"Blythe Brumleve Milligan","startTime":1892.19,"endTime":1897.0800000000002,"body":"situation. Build is sexy, buy is"},{"speaker":"Blythe Brumleve Milligan","startTime":1897.2,"endTime":1900.5900000000001,"body":"mostly right, discernment is"},{"speaker":"Blythe Brumleve Milligan","startTime":1897.2,"endTime":1900.5900000000001,"body":"what tells you which is which."},{"speaker":"Blythe Brumleve Milligan","startTime":1902.45,"endTime":1906.2900000000002,"body":"Eight interviews, several"},{"speaker":"Blythe Brumleve Milligan","startTime":1902.45,"endTime":1906.2900000000002,"body":"written submissions, a lot of"},{"speaker":"Blythe Brumleve Milligan","startTime":1906.5,"endTime":1911.2600000000002,"body":"hours, but here's what I"},{"speaker":"Blythe Brumleve Milligan","startTime":1906.5,"endTime":1911.2600000000002,"body":"actually think: the humanoids"},{"speaker":"Blythe Brumleve Milligan","startTime":1911.38,"endTime":1915.3400000000001,"body":"are already here, just not the"},{"speaker":"Blythe Brumleve Milligan","startTime":1911.38,"endTime":1915.3400000000001,"body":"ones that LinkedIn promised. The"},{"speaker":"Blythe Brumleve Milligan","startTime":1915.5200000000002,"endTime":1919.0300000000002,"body":"closest thing to a literal"},{"speaker":"Blythe Brumleve Milligan","startTime":1915.5200000000002,"endTime":1919.0300000000002,"body":"humanoid story I got was a truck"},{"speaker":"Blythe Brumleve Milligan","startTime":1919.0900000000001,"endTime":1922.5700000000002,"body":"with no driver in it, and even"},{"speaker":"Blythe Brumleve Milligan","startTime":1919.0900000000001,"endTime":1922.5700000000002,"body":"that turned out to be a"},{"speaker":"Blythe Brumleve Milligan","startTime":1922.8100000000002,"endTime":1927.49,"body":"gap-filling story, not a robot"},{"speaker":"Blythe Brumleve Milligan","startTime":1922.8100000000002,"endTime":1927.49,"body":"revolution. The rest of it, the"},{"speaker":"Blythe Brumleve Milligan","startTime":1927.7,"endTime":1932.4,"body":"actual stories, the ones from"},{"speaker":"Blythe Brumleve Milligan","startTime":1927.7,"endTime":1932.4,"body":"people doing the work, their"},{"speaker":"Blythe Brumleve Milligan","startTime":1932.49,"endTime":1935.88,"body":"stories about reading a piece of"},{"speaker":"Blythe Brumleve Milligan","startTime":1932.49,"endTime":1935.88,"body":"paper faster, about catching a"},{"speaker":"Blythe Brumleve Milligan","startTime":1936.0,"endTime":1940.14,"body":"cue forming at a doctor, about"},{"speaker":"Blythe Brumleve Milligan","startTime":1936.0,"endTime":1940.14,"body":"flagging a load before it gets"},{"speaker":"Blythe Brumleve Milligan","startTime":1940.23,"endTime":1943.5,"body":"booked at a rate that loses"},{"speaker":"Blythe Brumleve Milligan","startTime":1940.23,"endTime":1943.5,"body":"money, about an analyst pulling"},{"speaker":"Blythe Brumleve Milligan","startTime":1943.5600000000002,"endTime":1948.15,"body":"a three hour report and 15"},{"speaker":"Blythe Brumleve Milligan","startTime":1943.5600000000002,"endTime":1948.15,"body":"seconds. None of that fits into"},{"speaker":"Blythe Brumleve Milligan","startTime":1948.24,"endTime":1952.6100000000001,"body":"a viral video or a hot take,"},{"speaker":"Blythe Brumleve Milligan","startTime":1948.24,"endTime":1952.6100000000001,"body":"however, all of it is what's"},{"speaker":"Blythe Brumleve Milligan","startTime":1952.8200000000002,"endTime":1957.5300000000002,"body":"actually working, and that is"},{"speaker":"Blythe Brumleve Milligan","startTime":1952.8200000000002,"endTime":1957.5300000000002,"body":"what deserves to be paid more"},{"speaker":"Blythe Brumleve Milligan","startTime":1957.5600000000002,"endTime":1958.16,"body":"attention to."},{"speaker":"Michelle McBride","startTime":1958.94,"endTime":1961.3700000000001,"body":"For your"},{"speaker":"Michelle McBride","startTime":1958.94,"endTime":1961.3700000000001,"body":"audience and your viewers, this"},{"speaker":"Michelle McBride","startTime":1961.3700000000001,"endTime":1966.44,"body":"is not about humans versus AI,"},{"speaker":"Michelle McBride","startTime":1961.3700000000001,"endTime":1966.44,"body":"and I know that sounds a little"},{"speaker":"Michelle McBride","startTime":1966.7700000000002,"endTime":1970.7600000000002,"body":"nerdy of me to say, but I meant"},{"speaker":"Michelle McBride","startTime":1966.7700000000002,"endTime":1970.7600000000002,"body":"from the heart, the future is"},{"speaker":"Michelle McBride","startTime":1970.91,"endTime":1974.89,"body":"not humans versus AI. It's"},{"speaker":"Michelle McBride","startTime":1970.91,"endTime":1974.89,"body":"really around what operational"},{"speaker":"Michelle McBride","startTime":1975.13,"endTime":1980.3500000000001,"body":"teams can do with AI, and how AI"},{"speaker":"Michelle McBride","startTime":1975.13,"endTime":1980.3500000000001,"body":"can become a competitive"},{"speaker":"Michelle McBride","startTime":1980.44,"endTime":1981.5200000000002,"body":"advantage in the market,"},{"speaker":"Sarit Tamir","startTime":1982.2700000000002,"endTime":1985.3000000000002,"body":"because there's the"},{"speaker":"Sarit Tamir","startTime":1982.2700000000002,"endTime":1985.3000000000002,"body":"benefit to everybody. For the"},{"speaker":"Sarit Tamir","startTime":1985.42,"endTime":1988.39,"body":"managers, of course, they want"},{"speaker":"Sarit Tamir","startTime":1985.42,"endTime":1988.39,"body":"to save time, they want to save"},{"speaker":"Sarit Tamir","startTime":1988.5100000000002,"endTime":1994.3200000000002,"body":"money, but for the workers as"},{"speaker":"Sarit Tamir","startTime":1988.5100000000002,"endTime":1994.3200000000002,"body":"well, because you don't want to"},{"speaker":"Sarit Tamir","startTime":1994.3500000000001,"endTime":1999.18,"body":"be stressed out the entire time"},{"speaker":"Sarit Tamir","startTime":1994.3500000000001,"endTime":1999.18,"body":"to be running all over, and"},{"speaker":"Sarit Tamir","startTime":1999.75,"endTime":2005.5700000000002,"body":"always to be afraid that"},{"speaker":"Sarit Tamir","startTime":1999.75,"endTime":2005.5700000000002,"body":"something will go unnoticed, and"},{"speaker":"Sarit Tamir","startTime":2005.66,"endTime":2010.7,"body":"you might lose your job. We are,"},{"speaker":"Sarit Tamir","startTime":2005.66,"endTime":2010.7,"body":"we are there to support them, to"},{"speaker":"Sarit Tamir","startTime":2010.73,"endTime":2013.0,"body":"empower them, not to replace"},{"speaker":"Sarit Tamir","startTime":2010.73,"endTime":2013.0,"body":"anybody."},{"speaker":"Blythe Brumleve Milligan","startTime":2013.63,"endTime":2015.73,"body":"Every"},{"speaker":"Blythe Brumleve Milligan","startTime":2013.63,"endTime":2015.73,"body":"single guest in this series has"},{"speaker":"Blythe Brumleve Milligan","startTime":2015.7900000000002,"endTime":2019.8400000000001,"body":"said some version of that. I"},{"speaker":"Blythe Brumleve Milligan","startTime":2015.7900000000002,"endTime":2019.8400000000001,"body":"went in expecting horror stories"},{"speaker":"Blythe Brumleve Milligan","startTime":2020.0200000000002,"endTime":2024.4,"body":"from the noise online. I came"},{"speaker":"Blythe Brumleve Milligan","startTime":2020.0200000000002,"endTime":2024.4,"body":"out with something more useful,"},{"speaker":"Blythe Brumleve Milligan","startTime":2025.24,"endTime":2029.5900000000001,"body":"a list of people figuring out"},{"speaker":"Blythe Brumleve Milligan","startTime":2025.24,"endTime":2029.5900000000001,"body":"what works and what doesn't. A"},{"speaker":"Blythe Brumleve Milligan","startTime":2029.5900000000001,"endTime":2032.73,"body":"reminder that the loudest voices"},{"speaker":"Blythe Brumleve Milligan","startTime":2029.5900000000001,"endTime":2032.73,"body":"online aren't the ones actually"},{"speaker":"Blythe Brumleve Milligan","startTime":2032.8200000000002,"endTime":2036.24,"body":"shipping, and a question I'm"},{"speaker":"Blythe Brumleve Milligan","startTime":2032.8200000000002,"endTime":2036.24,"body":"still sitting with on what we"},{"speaker":"Blythe Brumleve Milligan","startTime":2036.45,"endTime":2041.4,"body":"lose when we get rid of the"},{"speaker":"Blythe Brumleve Milligan","startTime":2036.45,"endTime":2041.4,"body":"boring stuff, but to bring this"},{"speaker":"Blythe Brumleve Milligan","startTime":2041.49,"endTime":2045.24,"body":"all to a close, I'm an optimist"},{"speaker":"Blythe Brumleve Milligan","startTime":2041.49,"endTime":2045.24,"body":"on this, not because the"},{"speaker":"Blythe Brumleve Milligan","startTime":2045.24,"endTime":2049.41,"body":"technology is going to save us,"},{"speaker":"Blythe Brumleve Milligan","startTime":2045.24,"endTime":2049.41,"body":"because every generation has"},{"speaker":"Blythe Brumleve Milligan","startTime":2049.62,"endTime":2054.02,"body":"worked through this same fear"},{"speaker":"Blythe Brumleve Milligan","startTime":2049.62,"endTime":2054.02,"body":"about the next tool, and every"},{"speaker":"Blythe Brumleve Milligan","startTime":2054.08,"endTime":2057.95,"body":"generation has come out of the"},{"speaker":"Blythe Brumleve Milligan","startTime":2054.08,"endTime":2057.95,"body":"other side still working, still"},{"speaker":"Blythe Brumleve Milligan","startTime":2058.01,"endTime":2062.81,"body":"busy, still tired, still alive."},{"speaker":"Blythe Brumleve Milligan","startTime":2058.01,"endTime":2062.81,"body":"But I'll leave you this with one"},{"speaker":"Blythe Brumleve Milligan","startTime":2062.81,"endTime":2067.43,"body":"of my favorite quotes from Bryan"},{"speaker":"Blythe Brumleve Milligan","startTime":2062.81,"endTime":2067.43,"body":"Glick over@chain.io and he said"},{"speaker":"Blythe Brumleve Milligan","startTime":2067.58,"endTime":2070.76,"body":"this on stage at a logistics"},{"speaker":"Blythe Brumleve Milligan","startTime":2067.58,"endTime":2070.76,"body":"conference, and he held up an"},{"speaker":"Blythe Brumleve Milligan","startTime":2071.0,"endTime":2074.47,"body":"envelope in his hand, and he"},{"speaker":"Blythe Brumleve Milligan","startTime":2071.0,"endTime":2074.47,"body":"said, I can take this envelope"},{"speaker":"Blythe Brumleve Milligan","startTime":2074.8,"endTime":2078.91,"body":"and ship it around the world in"},{"speaker":"Blythe Brumleve Milligan","startTime":2074.8,"endTime":2078.91,"body":"two days. That feat alone is"},{"speaker":"Blythe Brumleve Milligan","startTime":2078.91,"endTime":2084.28,"body":"astounding. What it took from a"},{"speaker":"Blythe Brumleve Milligan","startTime":2078.91,"endTime":2084.28,"body":"logistics process to get to this"},{"speaker":"Blythe Brumleve Milligan","startTime":2084.4,"endTime":2088.72,"body":"stage right now by making these"},{"speaker":"Blythe Brumleve Milligan","startTime":2084.4,"endTime":2088.72,"body":"micro improvements in our"},{"speaker":"Blythe Brumleve Milligan","startTime":2088.93,"endTime":2092.85,"body":"workday and processes, it makes"},{"speaker":"Blythe Brumleve Milligan","startTime":2088.93,"endTime":2092.85,"body":"global shipping the most"},{"speaker":"Blythe Brumleve Milligan","startTime":2092.88,"endTime":2096.6,"body":"fascinating industry of them"},{"speaker":"Blythe Brumleve Milligan","startTime":2092.88,"endTime":2096.6,"body":"all, and it's truly exciting to"},{"speaker":"Blythe Brumleve Milligan","startTime":2096.96,"endTime":2100.98,"body":"talk to the people who are"},{"speaker":"Blythe Brumleve Milligan","startTime":2096.96,"endTime":2100.98,"body":"building these next waves of"},{"speaker":"Blythe Brumleve Milligan","startTime":2101.34,"endTime":2106.14,"body":"innovations. Now, the full guide"},{"speaker":"Blythe Brumleve Milligan","startTime":2101.34,"endTime":2106.14,"body":"for AI use cases and logistics"},{"speaker":"Blythe Brumleve Milligan","startTime":2106.14,"endTime":2110.3999999999996,"body":"is up on Cargo rex.io Every"},{"speaker":"Blythe Brumleve Milligan","startTime":2106.14,"endTime":2110.3999999999996,"body":"guest from this episode, and"},{"speaker":"Blythe Brumleve Milligan","startTime":2110.49,"endTime":2112.85,"body":"every written submission, is"},{"speaker":"Blythe Brumleve Milligan","startTime":2110.49,"endTime":2112.85,"body":"there with their use cases,"},{"speaker":"Blythe Brumleve Milligan","startTime":2113.27,"endTime":2116.72,"body":"contact information, and the"},{"speaker":"Blythe Brumleve Milligan","startTime":2113.27,"endTime":2116.72,"body":"work that they're doing. Link is"},{"speaker":"Blythe Brumleve Milligan","startTime":2116.7799999999997,"endTime":2118.5499999999997,"body":"in the show notes. Thank you for"},{"speaker":"Blythe Brumleve Milligan","startTime":2116.7799999999997,"endTime":2118.5499999999997,"body":"listening."},{"speaker":"Unknown","startTime":2124.3399999999997,"endTime":2124.4599999999996,"body":"Thank."}]}