{"version":"1.0.0","segments":[{"speaker":"Chuck Lafferty","startTime":0.0,"endTime":1.25,"body":"Bringing"},{"speaker":"Chuck Lafferty","startTime":0.0,"endTime":1.25,"body":"your whole self to work."},{"speaker":"Chuck Lafferty","startTime":1.53,"endTime":4.4,"body":"Every day, you come to work"},{"speaker":"Chuck Lafferty","startTime":1.53,"endTime":4.4,"body":"excited to want to be there."},{"speaker":"Chuck Lafferty","startTime":4.939,"endTime":6.609,"body":"You are doing your best work."},{"speaker":"Chuck Lafferty","startTime":6.859,"endTime":9.209,"body":"When you're doing something"},{"speaker":"Chuck Lafferty","startTime":6.859,"endTime":9.209,"body":"you love, and you're good at"},{"speaker":"Chuck Lafferty","startTime":9.209,"endTime":10.349,"body":"it, that's called a strength."},{"speaker":"Chuck Lafferty","startTime":10.749,"endTime":13.439,"body":"When you're doing something"},{"speaker":"Chuck Lafferty","startTime":10.749,"endTime":13.439,"body":"that you don't like doing,"},{"speaker":"Chuck Lafferty","startTime":13.469,"endTime":15.049,"body":"but you're good at it,"},{"speaker":"Chuck Lafferty","startTime":13.469,"endTime":15.049,"body":"that's called a task."},{"speaker":"Chuck Lafferty","startTime":15.239,"endTime":16.209,"body":"That's gonna burn you out."},{"speaker":"Chuck Lafferty","startTime":16.489,"endTime":18.669,"body":"Think about something"},{"speaker":"Chuck Lafferty","startTime":16.489,"endTime":18.669,"body":"that you love doing, but"},{"speaker":"Chuck Lafferty","startTime":18.669,"endTime":19.589,"body":"you're not very good at."},{"speaker":"Chuck Lafferty","startTime":20.179,"endTime":21.099,"body":"That's called a hobby."},{"speaker":"Chuck Lafferty","startTime":21.358,"endTime":23.098,"body":"People might not"},{"speaker":"Chuck Lafferty","startTime":21.358,"endTime":23.098,"body":"necessarily pay you"},{"speaker":"Chuck Lafferty","startTime":23.098,"endTime":25.178,"body":"for that."},{"speaker":"Conor Bronsdon","startTime":26.098,"endTime":28.558,"body":"How can you"},{"speaker":"Conor Bronsdon","startTime":26.098,"endTime":28.558,"body":"build a metrics program that"},{"speaker":"Conor Bronsdon","startTime":28.558,"endTime":31.528,"body":"not only measures, but improves"},{"speaker":"Conor Bronsdon","startTime":28.558,"endTime":31.528,"body":"engineering performance?"},{"speaker":"Conor Bronsdon","startTime":32.008,"endTime":33.958,"body":"What's the right metrics"},{"speaker":"Conor Bronsdon","startTime":32.008,"endTime":33.958,"body":"framework for your team."},{"speaker":"Conor Bronsdon","startTime":34.588,"endTime":37.198,"body":"On May 2nd and seventh"},{"speaker":"Conor Bronsdon","startTime":34.588,"endTime":37.198,"body":"LinearB is hosting their"},{"speaker":"Conor Bronsdon","startTime":37.198,"endTime":39.688,"body":"next workshop where you"},{"speaker":"Conor Bronsdon","startTime":37.198,"endTime":39.688,"body":"will learn how to build a"},{"speaker":"Conor Bronsdon","startTime":39.688,"endTime":43.168,"body":"metrics program that reduces"},{"speaker":"Conor Bronsdon","startTime":39.688,"endTime":43.168,"body":"cycle time by 47% on average"},{"speaker":"Conor Bronsdon","startTime":43.468,"endTime":44.818,"body":"improves developer experience"},{"speaker":"Conor Bronsdon","startTime":45.008,"endTime":46.958,"body":"and increases delivery"},{"speaker":"Conor Bronsdon","startTime":45.008,"endTime":46.958,"body":"predictability.."},{"speaker":"Conor Bronsdon","startTime":47.558,"endTime":50.408,"body":"At the end, you'll receive a"},{"speaker":"Conor Bronsdon","startTime":47.558,"endTime":50.408,"body":"free how-to guide and tools"},{"speaker":"Conor Bronsdon","startTime":50.408,"endTime":51.398,"body":"to help you get started."},{"speaker":"Conor Bronsdon","startTime":51.788,"endTime":53.678,"body":"You can register today at"},{"speaker":"Conor Bronsdon","startTime":51.788,"endTime":53.678,"body":"the link in the description."},{"speaker":"Conor Bronsdon","startTime":53.888,"endTime":54.638,"body":"Hope to see you there."},{"speaker":"Conor Bronsdon","startTime":54.788,"endTime":56.618,"body":"Hey everyone, welcome"},{"speaker":"Conor Bronsdon","startTime":54.788,"endTime":56.618,"body":"back to Dev Interrupted."},{"speaker":"Conor Bronsdon","startTime":56.898,"endTime":59.188,"body":"I'm your co host Conor Bronsdon"},{"speaker":"Conor Bronsdon","startTime":56.898,"endTime":59.188,"body":"and I'm delighted to be"},{"speaker":"Conor Bronsdon","startTime":59.188,"endTime":62.358,"body":"joined by a listener of ours"},{"speaker":"Conor Bronsdon","startTime":59.188,"endTime":62.358,"body":"today, the one and only Chuck"},{"speaker":"Conor Bronsdon","startTime":62.358,"endTime":65.818,"body":"Lafferty, Senior Director of"},{"speaker":"Conor Bronsdon","startTime":62.358,"endTime":65.818,"body":"Application Development at ADP."},{"speaker":"Conor Bronsdon","startTime":66.038,"endTime":67.108,"body":"Chuck, welcome to the show."},{"speaker":"Chuck Lafferty","startTime":67.188,"endTime":67.388,"body":"Yeah,"},{"speaker":"Chuck Lafferty","startTime":67.388,"endTime":67.828,"body":"thanks so much"},{"speaker":"Chuck Lafferty","startTime":67.828,"endTime":68.228,"body":"for having me."},{"speaker":"Conor Bronsdon","startTime":68.488,"endTime":69.428,"body":"It's"},{"speaker":"Conor Bronsdon","startTime":68.488,"endTime":69.428,"body":"a distinct pleasure."},{"speaker":"Conor Bronsdon","startTime":69.428,"endTime":72.168,"body":"I know you are a professional"},{"speaker":"Conor Bronsdon","startTime":69.428,"endTime":72.168,"body":"podcaster in your own right,"},{"speaker":"Conor Bronsdon","startTime":72.468,"endTime":75.638,"body":"and ADP is one of the biggest"},{"speaker":"Conor Bronsdon","startTime":72.468,"endTime":75.638,"body":"companies that people don't"},{"speaker":"Conor Bronsdon","startTime":75.638,"endTime":79.728,"body":"seem to know about, despite the"},{"speaker":"Conor Bronsdon","startTime":75.638,"endTime":79.728,"body":"fact that y'all had 18 billion"},{"speaker":"Conor Bronsdon","startTime":79.728,"endTime":80.928,"body":"dollars in revenue last year."},{"speaker":"Conor Bronsdon","startTime":81.128,"endTime":82.248,"body":"Can you tell us a bit"},{"speaker":"Conor Bronsdon","startTime":81.128,"endTime":82.248,"body":"about the company?"},{"speaker":"Chuck Lafferty","startTime":82.558,"endTime":83.388,"body":"You know,"},{"speaker":"Chuck Lafferty","startTime":82.558,"endTime":83.388,"body":"I think that's a great"},{"speaker":"Chuck Lafferty","startTime":83.388,"endTime":85.688,"body":"starting point and I don't"},{"speaker":"Chuck Lafferty","startTime":83.388,"endTime":85.688,"body":"know about professional"},{"speaker":"Chuck Lafferty","startTime":85.688,"endTime":86.998,"body":"podcasts, but thanks for that."},{"speaker":"Chuck Lafferty","startTime":87.268,"endTime":88.918,"body":"ADP is a human capital"},{"speaker":"Chuck Lafferty","startTime":87.268,"endTime":88.918,"body":"management company."},{"speaker":"Chuck Lafferty","startTime":88.918,"endTime":89.828,"body":"We're also a tech company."},{"speaker":"Chuck Lafferty","startTime":90.118,"endTime":92.778,"body":"And what we do is we"},{"speaker":"Chuck Lafferty","startTime":90.118,"endTime":92.778,"body":"help your payroll."},{"speaker":"Chuck Lafferty","startTime":92.788,"endTime":95.238,"body":"So you can think of, um,"},{"speaker":"Chuck Lafferty","startTime":92.788,"endTime":95.238,"body":"paychecks, you can think of"},{"speaker":"Chuck Lafferty","startTime":95.248,"endTime":98.698,"body":"taxes, you can think of benefits"},{"speaker":"Chuck Lafferty","startTime":95.248,"endTime":98.698,"body":"like 401ks, medical and dental."},{"speaker":"Chuck Lafferty","startTime":99.113,"endTime":100.673,"body":"How I like to say it is"},{"speaker":"Chuck Lafferty","startTime":99.113,"endTime":100.673,"body":"we do everything from"},{"speaker":"Chuck Lafferty","startTime":100.673,"endTime":101.873,"body":"hiring to retiring."},{"speaker":"Chuck Lafferty","startTime":102.143,"endTime":102.233,"body":"Mm."},{"speaker":"Chuck Lafferty","startTime":102.233,"endTime":102.353,"body":"Great."},{"speaker":"Chuck Lafferty","startTime":102.713,"endTime":104.153,"body":"So we really help the"},{"speaker":"Chuck Lafferty","startTime":102.713,"endTime":104.153,"body":"company out there."},{"speaker":"Chuck Lafferty","startTime":104.543,"endTime":106.883,"body":"Uh, a couple more things"},{"speaker":"Chuck Lafferty","startTime":104.543,"endTime":106.883,"body":"about a DP two that people"},{"speaker":"Chuck Lafferty","startTime":106.888,"endTime":109.613,"body":"might not know is we're coming"},{"speaker":"Chuck Lafferty","startTime":106.888,"endTime":109.613,"body":"up on our 75th birthday."},{"speaker":"Chuck Lafferty","startTime":109.613,"endTime":109.673,"body":"Wow."},{"speaker":"Chuck Lafferty","startTime":109.973,"endTime":112.823,"body":"So we found in 1949,"},{"speaker":"Chuck Lafferty","startTime":109.973,"endTime":112.823,"body":"we have over 1 million"},{"speaker":"Chuck Lafferty","startTime":112.823,"endTime":113.753,"body":"clients worldwide."},{"speaker":"Chuck Lafferty","startTime":114.353,"endTime":115.073,"body":"It's a huge number."},{"speaker":"Chuck Lafferty","startTime":115.683,"endTime":119.243,"body":"Surprisingly, as we're here"},{"speaker":"Chuck Lafferty","startTime":115.683,"endTime":119.243,"body":"at, at this conference,  I"},{"speaker":"Chuck Lafferty","startTime":119.313,"endTime":120.933,"body":"have not heard a bigger"},{"speaker":"Chuck Lafferty","startTime":119.313,"endTime":120.933,"body":"number than this one."},{"speaker":"Chuck Lafferty","startTime":121.123,"endTime":122.443,"body":"ADP moved 3."},{"speaker":"Chuck Lafferty","startTime":122.443,"endTime":126.073,"body":"1 trillion dollars in client"},{"speaker":"Chuck Lafferty","startTime":122.443,"endTime":126.073,"body":"funds in fiscal year 2022."},{"speaker":"Chuck Lafferty","startTime":126.073,"endTime":128.563,"body":"I have not heard someone"},{"speaker":"Chuck Lafferty","startTime":126.073,"endTime":128.563,"body":"say a bigger number than 3."},{"speaker":"Chuck Lafferty","startTime":128.563,"endTime":129.053,"body":"1 trillion."},{"speaker":"Conor Bronsdon","startTime":129.633,"endTime":130.283,"body":"That's pretty solid."},{"speaker":"Conor Bronsdon","startTime":130.293,"endTime":131.583,"body":"That's up there,"},{"speaker":"Conor Bronsdon","startTime":130.293,"endTime":131.583,"body":"that's for sure."},{"speaker":"Chuck Lafferty","startTime":132.413,"endTime":134.193,"body":"And, uh, we pay"},{"speaker":"Chuck Lafferty","startTime":132.413,"endTime":134.193,"body":"one in six workers in the U."},{"speaker":"Chuck Lafferty","startTime":134.193,"endTime":134.353,"body":"S."},{"speaker":"Chuck Lafferty","startTime":134.363,"endTime":136.403,"body":"So, there's a good chance"},{"speaker":"Chuck Lafferty","startTime":134.363,"endTime":136.403,"body":"your listeners out there, they"},{"speaker":"Chuck Lafferty","startTime":136.403,"endTime":137.503,"body":"might look at their pay stub."},{"speaker":"Chuck Lafferty","startTime":137.523,"endTime":139.283,"body":"Well,"},{"speaker":"Conor Bronsdon","startTime":139.283,"endTime":141.043,"body":"I appreciate"},{"speaker":"Conor Bronsdon","startTime":139.283,"endTime":141.043,"body":"that context, and I know"},{"speaker":"Conor Bronsdon","startTime":141.043,"endTime":143.633,"body":"that you're someone who's"},{"speaker":"Conor Bronsdon","startTime":141.043,"endTime":143.633,"body":"steeped in the ADP culture."},{"speaker":"Conor Bronsdon","startTime":143.833,"endTime":147.003,"body":"You joined back in 2010 as a"},{"speaker":"Conor Bronsdon","startTime":143.833,"endTime":147.003,"body":"senior application developer."},{"speaker":"Conor Bronsdon","startTime":147.243,"endTime":148.443,"body":"You've worked your way up."},{"speaker":"Conor Bronsdon","startTime":148.923,"endTime":151.223,"body":"You founded the ADP developer"},{"speaker":"Conor Bronsdon","startTime":148.923,"endTime":151.223,"body":"community to help foster"},{"speaker":"Conor Bronsdon","startTime":151.223,"endTime":154.143,"body":"new relationships and new"},{"speaker":"Conor Bronsdon","startTime":151.223,"endTime":154.143,"body":"communication channels"},{"speaker":"Conor Bronsdon","startTime":154.143,"endTime":155.923,"body":"between ADP development teams."},{"speaker":"Conor Bronsdon","startTime":155.993,"endTime":157.703,"body":"As I mentioned, you're also"},{"speaker":"Conor Bronsdon","startTime":155.993,"endTime":157.703,"body":"the host of the internal"},{"speaker":"Conor Bronsdon","startTime":158.123,"endTime":160.133,"body":"ADP technology podcast."},{"speaker":"Conor Bronsdon","startTime":160.343,"endTime":162.193,"body":"You have a great"},{"speaker":"Conor Bronsdon","startTime":160.343,"endTime":162.193,"body":"presentation that you give"},{"speaker":"Conor Bronsdon","startTime":162.193,"endTime":164.543,"body":"about unlocking the power"},{"speaker":"Conor Bronsdon","startTime":162.193,"endTime":164.543,"body":"of employee engagement."},{"speaker":"Conor Bronsdon","startTime":164.858,"endTime":166.478,"body":"Let's dive into"},{"speaker":"Conor Bronsdon","startTime":164.858,"endTime":166.478,"body":"that a little bit."},{"speaker":"Conor Bronsdon","startTime":166.608,"endTime":168.208,"body":"Uh, what's the"},{"speaker":"Conor Bronsdon","startTime":166.608,"endTime":168.208,"body":"approach you take?"},{"speaker":"Chuck Lafferty","startTime":168.948,"endTime":171.258,"body":"Well, first,"},{"speaker":"Chuck Lafferty","startTime":168.948,"endTime":171.258,"body":"uh, the questions that I get"},{"speaker":"Chuck Lafferty","startTime":171.258,"endTime":172.568,"body":"is, what is employee engagement?"},{"speaker":"Chuck Lafferty","startTime":173.198,"endTime":174.978,"body":"And so, I think"},{"speaker":"Chuck Lafferty","startTime":173.198,"endTime":174.978,"body":"we started there."},{"speaker":"Chuck Lafferty","startTime":175.028,"endTime":176.838,"body":"We define what employee"},{"speaker":"Chuck Lafferty","startTime":175.028,"endTime":176.838,"body":"engagement means."},{"speaker":"Chuck Lafferty","startTime":177.168,"endTime":179.748,"body":"Um, really, ultimately,"},{"speaker":"Chuck Lafferty","startTime":177.168,"endTime":179.748,"body":"what you want is a happy,"},{"speaker":"Chuck Lafferty","startTime":179.778,"endTime":180.908,"body":"productive development team."},{"speaker":"Chuck Lafferty","startTime":181.098,"endTime":183.118,"body":"I mean, who doesn't want"},{"speaker":"Chuck Lafferty","startTime":181.098,"endTime":183.118,"body":"to work at a great company"},{"speaker":"Chuck Lafferty","startTime":183.348,"endTime":185.018,"body":"where you feel like you're"},{"speaker":"Chuck Lafferty","startTime":183.348,"endTime":185.018,"body":"making a difference?"},{"speaker":"Chuck Lafferty","startTime":185.398,"endTime":187.668,"body":"We have something called"},{"speaker":"Chuck Lafferty","startTime":185.398,"endTime":187.668,"body":"the ADP Research Institute"},{"speaker":"Chuck Lafferty","startTime":187.708,"endTime":189.468,"body":"at ADP and they do studies."},{"speaker":"Chuck Lafferty","startTime":189.528,"endTime":191.718,"body":"We study employees, we"},{"speaker":"Chuck Lafferty","startTime":189.528,"endTime":191.718,"body":"try to figure out what"},{"speaker":"Chuck Lafferty","startTime":191.718,"endTime":192.638,"body":"makes them productive."},{"speaker":"Chuck Lafferty","startTime":192.848,"endTime":196.288,"body":"You know, you might have heard"},{"speaker":"Chuck Lafferty","startTime":192.848,"endTime":196.288,"body":"of the ADP Employment Report."},{"speaker":"Chuck Lafferty","startTime":196.538,"endTime":199.808,"body":"You know, this comes out every"},{"speaker":"Chuck Lafferty","startTime":196.538,"endTime":199.808,"body":"once in a while and we kind"},{"speaker":"Chuck Lafferty","startTime":199.808,"endTime":203.798,"body":"of, you know, it's broadcast on"},{"speaker":"Chuck Lafferty","startTime":199.808,"endTime":203.798,"body":"different types of commercial"},{"speaker":"Chuck Lafferty","startTime":203.798,"endTime":204.748,"body":"radio shows and stuff like that."},{"speaker":"Chuck Lafferty","startTime":204.798,"endTime":206.728,"body":"We talk about how many people."},{"speaker":"Chuck Lafferty","startTime":207.068,"endTime":210.318,"body":"Private sector jobs or in"},{"speaker":"Chuck Lafferty","startTime":207.068,"endTime":210.318,"body":"the economy and so, um, this"},{"speaker":"Chuck Lafferty","startTime":210.338,"endTime":213.388,"body":"research study they also do is"},{"speaker":"Chuck Lafferty","startTime":210.338,"endTime":213.388,"body":"around, uh, employee engagement."},{"speaker":"Chuck Lafferty","startTime":213.408,"endTime":216.048,"body":"What makes people happy at"},{"speaker":"Chuck Lafferty","startTime":213.408,"endTime":216.048,"body":"work and, and, um, and want"},{"speaker":"Chuck Lafferty","startTime":216.048,"endTime":218.078,"body":"to stay, um, and productive."},{"speaker":"Chuck Lafferty","startTime":218.418,"endTime":219.668,"body":"And so, uh, Dr."},{"speaker":"Chuck Lafferty","startTime":219.668,"endTime":222.118,"body":"Mary Hayes and Marcus"},{"speaker":"Chuck Lafferty","startTime":219.668,"endTime":222.118,"body":"Buckingham did a study in"},{"speaker":"Chuck Lafferty","startTime":222.118,"endTime":225.098,"body":"2020 called the Definitive"},{"speaker":"Chuck Lafferty","startTime":222.118,"endTime":225.098,"body":"Series Employee Engagement."},{"speaker":"Chuck Lafferty","startTime":225.118,"endTime":228.698,"body":"You can look it up online and"},{"speaker":"Chuck Lafferty","startTime":225.118,"endTime":228.698,"body":"they defined employee engagement"},{"speaker":"Chuck Lafferty","startTime":228.698,"endTime":230.788,"body":"as the emotional state of"},{"speaker":"Chuck Lafferty","startTime":228.698,"endTime":230.788,"body":"mind that causes people to do"},{"speaker":"Chuck Lafferty","startTime":230.788,"endTime":232.098,"body":"their best work sustainably."},{"speaker":"Chuck Lafferty","startTime":232.898,"endTime":234.558,"body":"So that's a bunch of words."},{"speaker":"Chuck Lafferty","startTime":234.628,"endTime":235.978,"body":"Now let me translate"},{"speaker":"Chuck Lafferty","startTime":234.628,"endTime":235.978,"body":"them for you."},{"speaker":"Chuck Lafferty","startTime":236.573,"endTime":238.743,"body":"What that means to"},{"speaker":"Chuck Lafferty","startTime":236.573,"endTime":238.743,"body":"me is bringing your"},{"speaker":"Chuck Lafferty","startTime":238.743,"endTime":239.653,"body":"whole self to work."},{"speaker":"Chuck Lafferty","startTime":239.933,"endTime":242.803,"body":"Every day, you come to work"},{"speaker":"Chuck Lafferty","startTime":239.933,"endTime":242.803,"body":"excited to want to be there."},{"speaker":"Chuck Lafferty","startTime":243.343,"endTime":246.343,"body":"You are doing your best work,"},{"speaker":"Chuck Lafferty","startTime":243.343,"endTime":246.343,"body":"meaning that you're not just"},{"speaker":"Chuck Lafferty","startTime":246.343,"endTime":249.273,"body":"like, you know, of course"},{"speaker":"Chuck Lafferty","startTime":246.343,"endTime":249.273,"body":"there's down time and up"},{"speaker":"Chuck Lafferty","startTime":249.273,"endTime":251.443,"body":"time at work and stuff like"},{"speaker":"Chuck Lafferty","startTime":249.273,"endTime":251.443,"body":"that, but you're coming there"},{"speaker":"Chuck Lafferty","startTime":251.443,"endTime":254.143,"body":"every day to kind of make"},{"speaker":"Chuck Lafferty","startTime":251.443,"endTime":254.143,"body":"a positive impact, right?"},{"speaker":"Chuck Lafferty","startTime":254.193,"endTime":255.208,"body":"Help your teammates out."},{"speaker":"Chuck Lafferty","startTime":255.478,"endTime":256.268,"body":"And do great work."},{"speaker":"Chuck Lafferty","startTime":256.658,"endTime":258.208,"body":"And so, uh, we call"},{"speaker":"Chuck Lafferty","startTime":256.658,"endTime":258.208,"body":"that a strength."},{"speaker":"Chuck Lafferty","startTime":258.218,"endTime":261.138,"body":"So, when you're doing something"},{"speaker":"Chuck Lafferty","startTime":258.218,"endTime":261.138,"body":"you love, and you're good at"},{"speaker":"Chuck Lafferty","startTime":261.138,"endTime":262.278,"body":"it, that's called a strength."},{"speaker":"Chuck Lafferty","startTime":262.678,"endTime":265.368,"body":"When you're doing something"},{"speaker":"Chuck Lafferty","startTime":262.678,"endTime":265.368,"body":"that you don't like doing,"},{"speaker":"Chuck Lafferty","startTime":265.398,"endTime":266.978,"body":"but you're good at it,"},{"speaker":"Chuck Lafferty","startTime":265.398,"endTime":266.978,"body":"that's called a task."},{"speaker":"Chuck Lafferty","startTime":267.168,"endTime":268.138,"body":"That's gonna burn you out."},{"speaker":"Chuck Lafferty","startTime":268.418,"endTime":269.868,"body":"You know, that, that"},{"speaker":"Chuck Lafferty","startTime":268.418,"endTime":269.868,"body":"wouldn't be very much fun."},{"speaker":"Chuck Lafferty","startTime":269.908,"endTime":270.218,"body":"Yeah."},{"speaker":"Chuck Lafferty","startTime":270.248,"endTime":273.098,"body":"Um, think about something"},{"speaker":"Chuck Lafferty","startTime":270.248,"endTime":273.098,"body":"that you love doing, but"},{"speaker":"Chuck Lafferty","startTime":273.098,"endTime":274.018,"body":"you're not very good at."},{"speaker":"Chuck Lafferty","startTime":274.608,"endTime":275.528,"body":"That's called a hobby."},{"speaker":"Chuck Lafferty","startTime":276.143,"endTime":277.883,"body":"People might not"},{"speaker":"Chuck Lafferty","startTime":276.143,"endTime":277.883,"body":"necessarily pay you"},{"speaker":"Chuck Lafferty","startTime":277.883,"endTime":279.963,"body":"for that."},{"speaker":"Conor Bronsdon","startTime":280.883,"endTime":282.143,"body":"Hey, I'm"},{"speaker":"Conor Bronsdon","startTime":280.883,"endTime":282.143,"body":"good at building Lego,"},{"speaker":"Conor Bronsdon","startTime":282.283,"endTime":282.873,"body":"thank you very much."},{"speaker":"Chuck Lafferty","startTime":284.553,"endTime":285.893,"body":"So people"},{"speaker":"Chuck Lafferty","startTime":284.553,"endTime":285.893,"body":"might not necessarily"},{"speaker":"Chuck Lafferty","startTime":285.893,"endTime":286.583,"body":"pay you for that."},{"speaker":"Chuck Lafferty","startTime":286.593,"endTime":289.973,"body":"So we try to find what are"},{"speaker":"Chuck Lafferty","startTime":286.593,"endTime":289.973,"body":"you good at, and what do"},{"speaker":"Chuck Lafferty","startTime":289.973,"endTime":292.693,"body":"you love doing, and we try"},{"speaker":"Chuck Lafferty","startTime":289.973,"endTime":292.693,"body":"to match that, and that has"},{"speaker":"Chuck Lafferty","startTime":292.703,"endTime":294.013,"body":"great impact on your company."},{"speaker":"Conor Bronsdon","startTime":294.203,"endTime":295.763,"body":"That's"},{"speaker":"Conor Bronsdon","startTime":294.203,"endTime":295.763,"body":"a fantastic philosophy."},{"speaker":"Conor Bronsdon","startTime":295.773,"endTime":297.823,"body":"How do you measure"},{"speaker":"Conor Bronsdon","startTime":295.773,"endTime":297.823,"body":"employee engagement?"},{"speaker":"Chuck Lafferty","startTime":298.223,"endTime":299.803,"body":"Okay,"},{"speaker":"Chuck Lafferty","startTime":298.223,"endTime":299.803,"body":"measuring employee engagement,"},{"speaker":"Chuck Lafferty","startTime":299.833,"endTime":300.753,"body":"that's really tricky."},{"speaker":"Chuck Lafferty","startTime":301.153,"endTime":303.853,"body":"The only way that I'm"},{"speaker":"Chuck Lafferty","startTime":301.153,"endTime":303.853,"body":"going to know, If you're"},{"speaker":"Chuck Lafferty","startTime":303.853,"endTime":305.033,"body":"engaged, it's if I ask you."},{"speaker":"Chuck Lafferty","startTime":305.493,"endTime":307.783,"body":"It's going to be really hard for"},{"speaker":"Chuck Lafferty","startTime":305.493,"endTime":307.783,"body":"me to figure it out otherwise."},{"speaker":"Chuck Lafferty","startTime":307.803,"endTime":311.393,"body":"There's not really like metrics"},{"speaker":"Chuck Lafferty","startTime":307.803,"endTime":311.393,"body":"on code or productivity that's"},{"speaker":"Chuck Lafferty","startTime":311.393,"endTime":313.313,"body":"going to tell me whether or not"},{"speaker":"Chuck Lafferty","startTime":311.393,"endTime":313.313,"body":"you feel fulfilled in your job."},{"speaker":"Chuck Lafferty","startTime":314.063,"endTime":316.533,"body":"So ADP has a tool"},{"speaker":"Chuck Lafferty","startTime":314.063,"endTime":316.533,"body":"called Standout."},{"speaker":"Chuck Lafferty","startTime":317.153,"endTime":318.913,"body":"And it's actually a"},{"speaker":"Chuck Lafferty","startTime":317.153,"endTime":318.913,"body":"tool that you can buy."},{"speaker":"Chuck Lafferty","startTime":319.443,"endTime":322.503,"body":"It's a survey that goes"},{"speaker":"Chuck Lafferty","startTime":319.443,"endTime":322.503,"body":"out to your company, and it"},{"speaker":"Chuck Lafferty","startTime":322.513,"endTime":323.623,"body":"has eight questions on it."},{"speaker":"Chuck Lafferty","startTime":323.873,"endTime":325.723,"body":"And the questions are"},{"speaker":"Chuck Lafferty","startTime":323.873,"endTime":325.723,"body":"broken down into we"},{"speaker":"Chuck Lafferty","startTime":325.723,"endTime":326.823,"body":"questions and me questions."},{"speaker":"Chuck Lafferty","startTime":326.823,"endTime":328.253,"body":"I can give some examples"},{"speaker":"Chuck Lafferty","startTime":326.823,"endTime":328.253,"body":"of the questions."},{"speaker":"Chuck Lafferty","startTime":328.593,"endTime":329.633,"body":"I don't have to"},{"speaker":"Chuck Lafferty","startTime":328.593,"endTime":329.633,"body":"read them all out."},{"speaker":"Chuck Lafferty","startTime":329.978,"endTime":331.928,"body":"What do you wanna do is"},{"speaker":"Chuck Lafferty","startTime":329.978,"endTime":331.928,"body":"you wanna find qualitative"},{"speaker":"Chuck Lafferty","startTime":331.928,"endTime":334.088,"body":"and quantitative questions"},{"speaker":"Chuck Lafferty","startTime":331.928,"endTime":334.088,"body":"in any kinda thing,"},{"speaker":"Chuck Lafferty","startTime":334.088,"endTime":335.018,"body":"like the door metrics."},{"speaker":"Chuck Lafferty","startTime":335.048,"endTime":335.408,"body":"Absolutely."},{"speaker":"Chuck Lafferty","startTime":335.413,"endTime":336.848,"body":"You know, there's"},{"speaker":"Chuck Lafferty","startTime":335.413,"endTime":336.848,"body":"quantitative metrics like"},{"speaker":"Chuck Lafferty","startTime":336.848,"endTime":338.528,"body":"deployment frequency and"},{"speaker":"Chuck Lafferty","startTime":336.848,"endTime":338.528,"body":"qualitative metrics like"},{"speaker":"Chuck Lafferty","startTime":338.533,"endTime":340.503,"body":"meantime to recovery"},{"speaker":"Chuck Lafferty","startTime":338.533,"endTime":340.503,"body":"and change failure rate."},{"speaker":"Chuck Lafferty","startTime":340.893,"endTime":342.363,"body":"And so this is kind"},{"speaker":"Chuck Lafferty","startTime":340.893,"endTime":342.363,"body":"of the same idea."},{"speaker":"Chuck Lafferty","startTime":342.363,"endTime":343.173,"body":"How do you balance these?"},{"speaker":"Chuck Lafferty","startTime":343.173,"endTime":345.243,"body":"How do you have a great"},{"speaker":"Chuck Lafferty","startTime":343.173,"endTime":345.243,"body":"work environment but"},{"speaker":"Chuck Lafferty","startTime":345.243,"endTime":346.293,"body":"also feel challenged?"},{"speaker":"Chuck Lafferty","startTime":347.083,"endTime":348.523,"body":"uh, the We questions are about."},{"speaker":"Chuck Lafferty","startTime":348.963,"endTime":350.193,"body":"why did I join this company?"},{"speaker":"Chuck Lafferty","startTime":350.313,"endTime":353.303,"body":"And the me questions are"},{"speaker":"Chuck Lafferty","startTime":350.313,"endTime":353.303,"body":"more about why do I stay?"},{"speaker":"Chuck Lafferty","startTime":353.893,"endTime":355.683,"body":"So let me give you a couple"},{"speaker":"Chuck Lafferty","startTime":353.893,"endTime":355.683,"body":"examples of some of those"},{"speaker":"Chuck Lafferty","startTime":355.683,"endTime":356.613,"body":"questions that we ask."},{"speaker":"Chuck Lafferty","startTime":356.953,"endTime":358.553,"body":"Let's talk about the"},{"speaker":"Chuck Lafferty","startTime":356.953,"endTime":358.553,"body":"we questions first."},{"speaker":"Chuck Lafferty","startTime":358.853,"endTime":362.283,"body":"And these are, these also kind"},{"speaker":"Chuck Lafferty","startTime":358.853,"endTime":362.283,"body":"of, to me at least, feedback"},{"speaker":"Chuck Lafferty","startTime":362.293,"endTime":363.423,"body":"to psychological safety."},{"speaker":"Chuck Lafferty","startTime":363.423,"endTime":365.743,"body":"So one of the questions is,"},{"speaker":"Chuck Lafferty","startTime":363.423,"endTime":365.743,"body":"my teammates have my back."},{"speaker":"Chuck Lafferty","startTime":367.088,"endTime":369.038,"body":"That one, that one kind of"},{"speaker":"Chuck Lafferty","startTime":367.088,"endTime":369.038,"body":"makes me feel like, okay,"},{"speaker":"Chuck Lafferty","startTime":369.038,"endTime":370.008,"body":"I'm a part of a community."},{"speaker":"Chuck Lafferty","startTime":370.008,"endTime":372.048,"body":"I'm a part of people who are"},{"speaker":"Chuck Lafferty","startTime":370.008,"endTime":372.048,"body":"trying to help me do my job."},{"speaker":"Conor Bronsdon","startTime":372.068,"endTime":372.898,"body":"And there's trust."},{"speaker":"Chuck Lafferty","startTime":373.068,"endTime":374.508,"body":"And we're"},{"speaker":"Chuck Lafferty","startTime":373.068,"endTime":374.508,"body":"going to talk about trust."},{"speaker":"Chuck Lafferty","startTime":375.238,"endTime":376.018,"body":"You should ask me about trust."},{"speaker":"Conor Bronsdon","startTime":376.028,"endTime":376.878,"body":"I'm"},{"speaker":"Conor Bronsdon","startTime":376.028,"endTime":376.878,"body":"jumping ahead here."},{"speaker":"Chuck Lafferty","startTime":376.888,"endTime":377.838,"body":"That's"},{"speaker":"Chuck Lafferty","startTime":376.888,"endTime":377.838,"body":"the next question."},{"speaker":"Chuck Lafferty","startTime":377.888,"endTime":378.168,"body":"All right."},{"speaker":"Chuck Lafferty","startTime":378.348,"endTime":379.208,"body":"Because I'm excited about trust."},{"speaker":"Chuck Lafferty","startTime":379.618,"endTime":381.948,"body":"These questions are not about"},{"speaker":"Chuck Lafferty","startTime":379.618,"endTime":381.948,"body":"like, what's the strategic"},{"speaker":"Chuck Lafferty","startTime":381.948,"endTime":383.118,"body":"direction of my company?"},{"speaker":"Chuck Lafferty","startTime":383.168,"endTime":384.128,"body":"Like, no one's going to know."},{"speaker":"Chuck Lafferty","startTime":384.528,"endTime":386.958,"body":"They're, they, some might,"},{"speaker":"Chuck Lafferty","startTime":384.528,"endTime":386.958,"body":"but unless you're reading"},{"speaker":"Chuck Lafferty","startTime":386.958,"endTime":388.518,"body":"every single article,"},{"speaker":"Chuck Lafferty","startTime":386.958,"endTime":388.518,"body":"you're not gonna know."},{"speaker":"Chuck Lafferty","startTime":388.548,"endTime":390.558,"body":"Do I agree with the strategic"},{"speaker":"Chuck Lafferty","startTime":388.548,"endTime":390.558,"body":"direction of my company?"},{"speaker":"Chuck Lafferty","startTime":390.558,"endTime":392.538,"body":"It's really worded difficult."},{"speaker":"Chuck Lafferty","startTime":392.658,"endTime":395.268,"body":"But a question like, in"},{"speaker":"Chuck Lafferty","startTime":392.658,"endTime":395.268,"body":"my team, I'm surrounded by"},{"speaker":"Chuck Lafferty","startTime":395.268,"endTime":396.558,"body":"people who share my values."},{"speaker":"Chuck Lafferty","startTime":397.008,"endTime":398.418,"body":"You know, you're"},{"speaker":"Chuck Lafferty","startTime":397.008,"endTime":398.418,"body":"gonna feel that one."},{"speaker":"Chuck Lafferty","startTime":398.568,"endTime":402.618,"body":"Or, um, another question is,"},{"speaker":"Chuck Lafferty","startTime":398.568,"endTime":402.618,"body":"uh, at work I clearly understand"},{"speaker":"Chuck Lafferty","startTime":402.618,"endTime":403.548,"body":"what is expected of me."},{"speaker":"Chuck Lafferty","startTime":403.818,"endTime":404.178,"body":"Mm-Hmm."},{"speaker":"Chuck Lafferty","startTime":404.238,"endTime":404.958,"body":"That's such a,"},{"speaker":"Chuck Lafferty","startTime":404.238,"endTime":404.958,"body":"that's a great one."},{"speaker":"Chuck Lafferty","startTime":404.963,"endTime":406.068,"body":"That's, that's"},{"speaker":"Chuck Lafferty","startTime":404.963,"endTime":406.068,"body":"such a telling one."},{"speaker":"Chuck Lafferty","startTime":406.488,"endTime":408.468,"body":"'cause if you don't know"},{"speaker":"Chuck Lafferty","startTime":406.488,"endTime":408.468,"body":"what's expected to you at"},{"speaker":"Chuck Lafferty","startTime":408.468,"endTime":410.958,"body":"work, you gotta ask, you"},{"speaker":"Chuck Lafferty","startTime":408.468,"endTime":410.958,"body":"gotta go to your manager."},{"speaker":"Chuck Lafferty","startTime":410.963,"endTime":411.048,"body":"Mm-Hmm."},{"speaker":"Chuck Lafferty","startTime":411.348,"endTime":413.898,"body":"You have to figure out"},{"speaker":"Chuck Lafferty","startTime":411.348,"endTime":413.898,"body":"what you should be doing."},{"speaker":"Chuck Lafferty","startTime":414.553,"endTime":416.653,"body":"And that, then you align,"},{"speaker":"Chuck Lafferty","startTime":414.553,"endTime":416.653,"body":"then you can become more"},{"speaker":"Chuck Lafferty","startTime":416.653,"endTime":417.153,"body":"productive."},{"speaker":"Conor Bronsdon","startTime":417.333,"endTime":418.013,"body":"I'm"},{"speaker":"Conor Bronsdon","startTime":417.333,"endTime":418.013,"body":"taking notes here."},{"speaker":"Conor Bronsdon","startTime":418.013,"endTime":419.393,"body":"This is, this is"},{"speaker":"Conor Bronsdon","startTime":418.013,"endTime":419.393,"body":"great information."},{"speaker":"Conor Bronsdon","startTime":419.433,"endTime":423.633,"body":"So, so you mentioned trust,"},{"speaker":"Conor Bronsdon","startTime":419.433,"endTime":423.633,"body":"I'd love to jump in there, as"},{"speaker":"Conor Bronsdon","startTime":423.633,"endTime":425.173,"body":"you mentioned, it's something"},{"speaker":"Conor Bronsdon","startTime":423.633,"endTime":425.173,"body":"that's very important to you."},{"speaker":"Conor Bronsdon","startTime":425.173,"endTime":427.123,"body":"It sounds like it's something"},{"speaker":"Conor Bronsdon","startTime":425.173,"endTime":427.123,"body":"that's very important to the,"},{"speaker":"Conor Bronsdon","startTime":427.133,"endTime":428.513,"body":"the survey and stand out."},{"speaker":"Conor Bronsdon","startTime":428.673,"endTime":431.193,"body":"What are your thoughts around"},{"speaker":"Conor Bronsdon","startTime":428.673,"endTime":431.193,"body":"trust within, uh, employee"},{"speaker":"Conor Bronsdon","startTime":431.193,"endTime":432.733,"body":"engagement and teams?"},{"speaker":"Chuck Lafferty","startTime":432.8,"endTime":436.406,"body":"So trust is"},{"speaker":"Chuck Lafferty","startTime":432.8,"endTime":436.406,"body":"one of the most these are"},{"speaker":"Chuck Lafferty","startTime":436.406,"endTime":439.27,"body":"all predictive indicators"},{"speaker":"Chuck Lafferty","startTime":436.406,"endTime":439.27,"body":"whether or not you're going"},{"speaker":"Chuck Lafferty","startTime":439.27,"endTime":440.59,"body":"to be engaged at work."},{"speaker":"Chuck Lafferty","startTime":441.07,"endTime":445.28,"body":"So when I talk about trust,"},{"speaker":"Chuck Lafferty","startTime":441.07,"endTime":445.28,"body":"you are 14 times more likely"},{"speaker":"Chuck Lafferty","startTime":445.659,"endTime":449.279,"body":"to be fully engaged at work"},{"speaker":"Chuck Lafferty","startTime":445.659,"endTime":449.279,"body":"if you trust your leader."},{"speaker":"Chuck Lafferty","startTime":449.67,"endTime":451.899,"body":"So if you're a direct"},{"speaker":"Chuck Lafferty","startTime":449.67,"endTime":451.899,"body":"manager, you say, you know,"},{"speaker":"Chuck Lafferty","startTime":451.899,"endTime":454.489,"body":"there's always this old"},{"speaker":"Chuck Lafferty","startTime":451.899,"endTime":454.489,"body":"adage of people don't leave"},{"speaker":"Chuck Lafferty","startTime":454.599,"endTime":455.819,"body":"companies, they leave bosses."},{"speaker":"Chuck Lafferty","startTime":455.879,"endTime":456.129,"body":"Right."},{"speaker":"Chuck Lafferty","startTime":456.169,"endTime":457.499,"body":"I think this one"},{"speaker":"Chuck Lafferty","startTime":456.169,"endTime":457.499,"body":"kind of proves it."},{"speaker":"Chuck Lafferty","startTime":458.28,"endTime":462.27,"body":"If there, if you are, uh,"},{"speaker":"Chuck Lafferty","startTime":458.28,"endTime":462.27,"body":"if you trust your frontline"},{"speaker":"Chuck Lafferty","startTime":462.28,"endTime":463.82,"body":"manager, your direct manager."},{"speaker":"Chuck Lafferty","startTime":464.12,"endTime":466.21,"body":"You're 14 times more"},{"speaker":"Chuck Lafferty","startTime":464.12,"endTime":466.21,"body":"likely to be fully engaged."},{"speaker":"Chuck Lafferty","startTime":466.71,"endTime":468.91,"body":"So, that kind of proves that"},{"speaker":"Chuck Lafferty","startTime":466.71,"endTime":468.91,"body":"you've got to work on trust."},{"speaker":"Chuck Lafferty","startTime":469.68,"endTime":472.699,"body":"Now the next question is, how"},{"speaker":"Chuck Lafferty","startTime":469.68,"endTime":472.699,"body":"do you build trust with teams?"},{"speaker":"Chuck Lafferty","startTime":472.92,"endTime":475.489,"body":"How do you build trust with"},{"speaker":"Chuck Lafferty","startTime":472.92,"endTime":475.489,"body":"team leads or managers,"},{"speaker":"Chuck Lafferty","startTime":475.57,"endTime":476.58,"body":"or between teammates?"},{"speaker":"Conor Bronsdon","startTime":476.63,"endTime":477.979,"body":"And you're"},{"speaker":"Conor Bronsdon","startTime":476.63,"endTime":477.979,"body":"a manager of managers."},{"speaker":"Chuck Lafferty","startTime":478.41,"endTime":479.98,"body":"Yes, I"},{"speaker":"Chuck Lafferty","startTime":478.41,"endTime":479.98,"body":"am a manager of managers,"},{"speaker":"Chuck Lafferty","startTime":479.98,"endTime":481.14,"body":"so I have to teach this."},{"speaker":"Chuck Lafferty","startTime":481.775,"endTime":484.325,"body":"To my managers so that"},{"speaker":"Chuck Lafferty","startTime":481.775,"endTime":484.325,"body":"they can help manage"},{"speaker":"Chuck Lafferty","startTime":484.575,"endTime":485.425,"body":"those frontline people."},{"speaker":"Chuck Lafferty","startTime":486.035,"endTime":487.505,"body":"How do you teach building trust?"},{"speaker":"Chuck Lafferty","startTime":488.385,"endTime":489.934,"body":"So it's really hard."},{"speaker":"Chuck Lafferty","startTime":489.935,"endTime":490.955,"body":"You can't fake trust."},{"speaker":"Chuck Lafferty","startTime":491.055,"endTime":492.174,"body":"You can't fake caring."},{"speaker":"Chuck Lafferty","startTime":492.574,"endTime":494.575,"body":"Um, you know, that's a"},{"speaker":"Chuck Lafferty","startTime":492.574,"endTime":494.575,"body":"really hard thing to do."},{"speaker":"Chuck Lafferty","startTime":494.774,"endTime":498.365,"body":"So, uh, I have a lot of items"},{"speaker":"Chuck Lafferty","startTime":494.774,"endTime":498.365,"body":"I can share with you here."},{"speaker":"Chuck Lafferty","startTime":498.385,"endTime":500.215,"body":"Maybe I'll just touch"},{"speaker":"Chuck Lafferty","startTime":498.385,"endTime":500.215,"body":"on a couple of them."},{"speaker":"Chuck Lafferty","startTime":500.325,"endTime":500.664,"body":"That'd be perfect."},{"speaker":"Chuck Lafferty","startTime":500.875,"endTime":504.115,"body":"You can ask me to deep dive in"},{"speaker":"Chuck Lafferty","startTime":500.875,"endTime":504.115,"body":"any of these as we go along."},{"speaker":"Chuck Lafferty","startTime":504.545,"endTime":507.515,"body":"Um, first one to build"},{"speaker":"Chuck Lafferty","startTime":504.545,"endTime":507.515,"body":"trust is people want to"},{"speaker":"Chuck Lafferty","startTime":507.515,"endTime":509.505,"body":"know why you're making the"},{"speaker":"Chuck Lafferty","startTime":507.515,"endTime":509.505,"body":"decisions that you're making."},{"speaker":"Chuck Lafferty","startTime":509.505,"endTime":512.195,"body":"Um, It's really important"},{"speaker":"Chuck Lafferty","startTime":509.505,"endTime":512.195,"body":"because so many times"},{"speaker":"Chuck Lafferty","startTime":512.195,"endTime":514.265,"body":"people will go, that's"},{"speaker":"Chuck Lafferty","startTime":512.195,"endTime":514.265,"body":"a stupid decision."},{"speaker":"Chuck Lafferty","startTime":515.015,"endTime":516.525,"body":"Why did someone"},{"speaker":"Chuck Lafferty","startTime":515.015,"endTime":516.525,"body":"decide to do that?"},{"speaker":"Chuck Lafferty","startTime":516.535,"endTime":517.905,"body":"I would go through that myself."},{"speaker":"Chuck Lafferty","startTime":517.905,"endTime":518.335,"body":"Right?"},{"speaker":"Chuck Lafferty","startTime":518.705,"endTime":520.835,"body":"Why is management"},{"speaker":"Chuck Lafferty","startTime":518.705,"endTime":520.835,"body":"making these decisions?"},{"speaker":"Chuck Lafferty","startTime":520.835,"endTime":523.785,"body":"I don't understand the strategic"},{"speaker":"Chuck Lafferty","startTime":520.835,"endTime":523.785,"body":"direction of my company."},{"speaker":"Chuck Lafferty","startTime":524.075,"endTime":524.205,"body":"Yeah."},{"speaker":"Chuck Lafferty","startTime":525.044,"endTime":525.875,"body":"Or even my team."},{"speaker":"Chuck Lafferty","startTime":525.944,"endTime":526.634,"body":"Or my team."},{"speaker":"Chuck Lafferty","startTime":526.645,"endTime":527.944,"body":"What am I supposed to be doing?"},{"speaker":"Chuck Lafferty","startTime":528.524,"endTime":532.105,"body":"But if there is a reason"},{"speaker":"Chuck Lafferty","startTime":528.524,"endTime":532.105,"body":"behind why you're doing that,"},{"speaker":"Chuck Lafferty","startTime":532.145,"endTime":534.875,"body":"and you're able to articulate"},{"speaker":"Chuck Lafferty","startTime":532.145,"endTime":534.875,"body":"that to your team, oh my"},{"speaker":"Chuck Lafferty","startTime":534.875,"endTime":538.055,"body":"God, then what happens to"},{"speaker":"Chuck Lafferty","startTime":534.875,"endTime":538.055,"body":"people is they know the goal."},{"speaker":"Chuck Lafferty","startTime":538.5,"endTime":540.78,"body":"They know what they're"},{"speaker":"Chuck Lafferty","startTime":538.5,"endTime":540.78,"body":"after, and they know why"},{"speaker":"Chuck Lafferty","startTime":540.8,"endTime":541.98,"body":"these decisions were made."},{"speaker":"Chuck Lafferty","startTime":542.25,"endTime":544.69,"body":"They're going to be so much more"},{"speaker":"Chuck Lafferty","startTime":542.25,"endTime":544.69,"body":"engaged, so much more happier."},{"speaker":"Chuck Lafferty","startTime":544.69,"endTime":546.57,"body":"They're going to understand"},{"speaker":"Chuck Lafferty","startTime":544.69,"endTime":546.57,"body":"what they're trying to do."},{"speaker":"Chuck Lafferty","startTime":546.87,"endTime":549.11,"body":"And then you don't need to"},{"speaker":"Chuck Lafferty","startTime":546.87,"endTime":549.11,"body":"be prescriptive as a leader."},{"speaker":"Chuck Lafferty","startTime":549.4,"endTime":550.98,"body":"You can say, this"},{"speaker":"Chuck Lafferty","startTime":549.4,"endTime":550.98,"body":"is my objective."},{"speaker":"Chuck Lafferty","startTime":551.169,"endTime":552.349,"body":"This is the reason"},{"speaker":"Chuck Lafferty","startTime":551.169,"endTime":552.349,"body":"why we're trying to"},{"speaker":"Chuck Lafferty","startTime":552.35,"endTime":553.26,"body":"achieve this objective."},{"speaker":"Chuck Lafferty","startTime":553.44,"endTime":553.94,"body":"Go at it."},{"speaker":"Chuck Lafferty","startTime":554.28,"endTime":555.62,"body":"And the team becomes autonomous."},{"speaker":"Chuck Lafferty","startTime":556.29,"endTime":558.4,"body":"You want to create autonomous"},{"speaker":"Chuck Lafferty","startTime":556.29,"endTime":558.4,"body":"teams in your company."},{"speaker":"Chuck Lafferty","startTime":558.94,"endTime":559.99,"body":"Then they can go after it."},{"speaker":"Chuck Lafferty","startTime":560.76,"endTime":562.11,"body":"A couple more, let me"},{"speaker":"Chuck Lafferty","startTime":560.76,"endTime":562.11,"body":"just touch on a couple"},{"speaker":"Chuck Lafferty","startTime":562.11,"endTime":563.79,"body":"more for you, because I"},{"speaker":"Chuck Lafferty","startTime":562.11,"endTime":563.79,"body":"know you want to ask me."},{"speaker":"Chuck Lafferty","startTime":563.99,"endTime":564.8,"body":"I'm excited to share it."},{"speaker":"Chuck Lafferty","startTime":565.37,"endTime":568.16,"body":"All right, the next one is"},{"speaker":"Chuck Lafferty","startTime":565.37,"endTime":568.16,"body":"how do we actually build trust"},{"speaker":"Chuck Lafferty","startTime":568.66,"endTime":569.77,"body":"and it's through one on ones."},{"speaker":"Chuck Lafferty","startTime":569.81,"endTime":572.21,"body":"It's doing what you and I are"},{"speaker":"Chuck Lafferty","startTime":569.81,"endTime":572.21,"body":"doing right now, you know,"},{"speaker":"Chuck Lafferty","startTime":572.45,"endTime":575.52,"body":"you want to learn about, um,"},{"speaker":"Chuck Lafferty","startTime":572.45,"endTime":575.52,"body":"you want to learn about each"},{"speaker":"Chuck Lafferty","startTime":575.52,"endTime":579.28,"body":"person's individual life,"},{"speaker":"Chuck Lafferty","startTime":575.52,"endTime":579.28,"body":"their family, uh, their pets."},{"speaker":"Chuck Lafferty","startTime":579.3,"endTime":580.7,"body":"People love talking"},{"speaker":"Chuck Lafferty","startTime":579.3,"endTime":580.7,"body":"about their pets."},{"speaker":"Chuck Lafferty","startTime":580.79,"endTime":581.649,"body":"You have a, you have a dog."},{"speaker":"Chuck Lafferty","startTime":581.659,"endTime":581.949,"body":"Guilty."},{"speaker":"Chuck Lafferty","startTime":581.95,"endTime":583.46,"body":"I have, I have"},{"speaker":"Chuck Lafferty","startTime":581.95,"endTime":583.46,"body":"three cats actually."},{"speaker":"Chuck Lafferty","startTime":583.51,"endTime":583.97,"body":"Three cats."},{"speaker":"Chuck Lafferty","startTime":584.33,"endTime":586.48,"body":"I bet you, I bet you those cats"},{"speaker":"Chuck Lafferty","startTime":584.33,"endTime":586.48,"body":"are really important to you."},{"speaker":"Chuck Lafferty","startTime":586.58,"endTime":586.95,"body":"They are."},{"speaker":"Chuck Lafferty","startTime":586.96,"endTime":587.33,"body":"You know?"},{"speaker":"Chuck Lafferty","startTime":587.39,"endTime":589.66,"body":"And if your manager"},{"speaker":"Chuck Lafferty","startTime":587.39,"endTime":589.66,"body":"knew your cat's name,"},{"speaker":"Chuck Lafferty","startTime":589.66,"endTime":591.87,"body":"you got photos, right?"},{"speaker":"Chuck Lafferty","startTime":591.92,"endTime":592.56,"body":"It's really important."},{"speaker":"Chuck Lafferty","startTime":592.61,"endTime":594.57,"body":"People, dogs, pets, anything."},{"speaker":"Chuck Lafferty","startTime":594.8,"endTime":595.5,"body":"It's really important."},{"speaker":"Chuck Lafferty","startTime":595.53,"endTime":598.57,"body":"And it's, it becomes almost"},{"speaker":"Chuck Lafferty","startTime":595.53,"endTime":598.57,"body":"like, you know, when I ask"},{"speaker":"Chuck Lafferty","startTime":598.57,"endTime":599.57,"body":"you, how's your cat doing?"},{"speaker":"Chuck Lafferty","startTime":600.16,"endTime":601.61,"body":"I heard they were sick,"},{"speaker":"Chuck Lafferty","startTime":600.16,"endTime":601.61,"body":"you take them to the vet."},{"speaker":"Chuck Lafferty","startTime":602.07,"endTime":603.34,"body":"It becomes more engaging."},{"speaker":"Chuck Lafferty","startTime":603.76,"endTime":605.69,"body":"But also what happens during"},{"speaker":"Chuck Lafferty","startTime":603.76,"endTime":605.69,"body":"those conversations when"},{"speaker":"Chuck Lafferty","startTime":605.69,"endTime":606.62,"body":"you're doing a one on one."},{"speaker":"Chuck Lafferty","startTime":607.635,"endTime":610.555,"body":"They could reveal something they"},{"speaker":"Chuck Lafferty","startTime":607.635,"endTime":610.555,"body":"want to do at work, or something"},{"speaker":"Chuck Lafferty","startTime":610.555,"endTime":613.665,"body":"that's making them upset at"},{"speaker":"Chuck Lafferty","startTime":610.555,"endTime":613.665,"body":"work, or something that you as"},{"speaker":"Chuck Lafferty","startTime":613.665,"endTime":615.735,"body":"a manager might have influence"},{"speaker":"Chuck Lafferty","startTime":613.665,"endTime":615.735,"body":"over that can help them."},{"speaker":"Chuck Lafferty","startTime":616.345,"endTime":617.885,"body":"So that's another"},{"speaker":"Chuck Lafferty","startTime":616.345,"endTime":617.885,"body":"way to build trust."},{"speaker":"Chuck Lafferty","startTime":618.955,"endTime":621.385,"body":"Another one I like to use,"},{"speaker":"Chuck Lafferty","startTime":618.955,"endTime":621.385,"body":"and maybe I'll pass it back"},{"speaker":"Chuck Lafferty","startTime":621.385,"endTime":624.925,"body":"to you, but I have actually"},{"speaker":"Chuck Lafferty","startTime":621.385,"endTime":624.925,"body":"27 items in my presentation."},{"speaker":"Chuck Lafferty","startTime":624.925,"endTime":625.574,"body":"I love that."},{"speaker":"Chuck Lafferty","startTime":625.935,"endTime":626.594,"body":"Let's keep going."},{"speaker":"Chuck Lafferty","startTime":626.625,"endTime":629.374,"body":"People can watch"},{"speaker":"Chuck Lafferty","startTime":626.625,"endTime":629.374,"body":"the presentation and"},{"speaker":"Chuck Lafferty","startTime":629.375,"endTime":630.145,"body":"learn more about it."},{"speaker":"Chuck Lafferty","startTime":630.864,"endTime":633.974,"body":"I guess one more that"},{"speaker":"Chuck Lafferty","startTime":630.864,"endTime":633.974,"body":"I'll talk about is, let's"},{"speaker":"Chuck Lafferty","startTime":633.974,"endTime":634.734,"body":"talk about just caring."},{"speaker":"Chuck Lafferty","startTime":635.66,"endTime":638.62,"body":"Let's just talk about caring"},{"speaker":"Chuck Lafferty","startTime":635.66,"endTime":638.62,"body":"about people as people."},{"speaker":"Chuck Lafferty","startTime":639.56,"endTime":640.47,"body":"That one's really important."},{"speaker":"Chuck Lafferty","startTime":640.53,"endTime":642.61,"body":"Again, like I mentioned,"},{"speaker":"Chuck Lafferty","startTime":640.53,"endTime":642.61,"body":"you can't fake caring."},{"speaker":"Chuck Lafferty","startTime":642.74,"endTime":645.099,"body":"You have to be"},{"speaker":"Chuck Lafferty","startTime":642.74,"endTime":645.099,"body":"invested in somebody."},{"speaker":"Chuck Lafferty","startTime":645.1,"endTime":647.04,"body":"And what happens with"},{"speaker":"Chuck Lafferty","startTime":645.1,"endTime":647.04,"body":"caring is it's kind of,"},{"speaker":"Chuck Lafferty","startTime":647.22,"endTime":648.15,"body":"it's kind of double edged."},{"speaker":"Chuck Lafferty","startTime":648.54,"endTime":650.199,"body":"Because you want"},{"speaker":"Chuck Lafferty","startTime":648.54,"endTime":650.199,"body":"people to improve."},{"speaker":"Chuck Lafferty","startTime":650.22,"endTime":652.719,"body":"You want people to have a"},{"speaker":"Chuck Lafferty","startTime":650.22,"endTime":652.719,"body":"fulfilled life, but also"},{"speaker":"Chuck Lafferty","startTime":652.8,"endTime":653.929,"body":"be great at their jobs."},{"speaker":"Chuck Lafferty","startTime":654.29,"endTime":656.31,"body":"And what happens is you're"},{"speaker":"Chuck Lafferty","startTime":654.29,"endTime":656.31,"body":"meeting one on ones, you"},{"speaker":"Chuck Lafferty","startTime":656.31,"endTime":658.42,"body":"feel like you're investing in"},{"speaker":"Chuck Lafferty","startTime":656.31,"endTime":658.42,"body":"somebody, and they could leave."},{"speaker":"Chuck Lafferty","startTime":658.745,"endTime":663.184,"body":"They could leave the company,"},{"speaker":"Chuck Lafferty","startTime":658.745,"endTime":663.184,"body":"and that hurts, it hurts."},{"speaker":"Chuck Lafferty","startTime":663.185,"endTime":666.095,"body":"You know, you never think"},{"speaker":"Chuck Lafferty","startTime":663.185,"endTime":666.095,"body":"of it from the manager's"},{"speaker":"Chuck Lafferty","startTime":666.095,"endTime":667.465,"body":"point of view, you always"},{"speaker":"Chuck Lafferty","startTime":666.095,"endTime":667.465,"body":"think like, this company"},{"speaker":"Chuck Lafferty","startTime":667.475,"endTime":669.785,"body":"stinks, and I want to leave."},{"speaker":"Chuck Lafferty","startTime":670.085,"endTime":671.255,"body":"But when you think of it from"},{"speaker":"Chuck Lafferty","startTime":670.085,"endTime":671.255,"body":"a manager's point of view,"},{"speaker":"Chuck Lafferty","startTime":671.255,"endTime":673.655,"body":"you're like, oh, I invested"},{"speaker":"Chuck Lafferty","startTime":671.255,"endTime":673.655,"body":"so much in this person, I gave"},{"speaker":"Chuck Lafferty","startTime":673.655,"endTime":676.505,"body":"them training and opportunities"},{"speaker":"Chuck Lafferty","startTime":673.655,"endTime":676.505,"body":"and growth and promotions,"},{"speaker":"Chuck Lafferty","startTime":676.675,"endTime":678.395,"body":"and they decide to take"},{"speaker":"Chuck Lafferty","startTime":676.675,"endTime":678.395,"body":"that talent somewhere else."},{"speaker":"Chuck Lafferty","startTime":679.075,"endTime":681.365,"body":"It could hurt, but what"},{"speaker":"Chuck Lafferty","startTime":679.075,"endTime":681.365,"body":"I want you to think about"},{"speaker":"Chuck Lafferty","startTime":681.445,"endTime":685.435,"body":"is, you gave that person an"},{"speaker":"Chuck Lafferty","startTime":681.445,"endTime":685.435,"body":"opportunity for confidence,"},{"speaker":"Chuck Lafferty","startTime":685.695,"endTime":688.284,"body":"to challenge themselves, to"},{"speaker":"Chuck Lafferty","startTime":685.695,"endTime":688.284,"body":"now go do something bigger."},{"speaker":"Chuck Lafferty","startTime":688.58,"endTime":690.72,"body":"And you never know where life's"},{"speaker":"Chuck Lafferty","startTime":688.58,"endTime":690.72,"body":"going to take you, or that"},{"speaker":"Chuck Lafferty","startTime":690.72,"endTime":692.97,"body":"person, you could work with them"},{"speaker":"Chuck Lafferty","startTime":690.72,"endTime":692.97,"body":"in the future and what are they"},{"speaker":"Chuck Lafferty","startTime":692.97,"endTime":695.17,"body":"going to say about you and your"},{"speaker":"Chuck Lafferty","startTime":692.97,"endTime":695.17,"body":"team and what you did for them?"},{"speaker":"Chuck Lafferty","startTime":695.49,"endTime":697.13,"body":"They're going to have that"},{"speaker":"Chuck Lafferty","startTime":695.49,"endTime":697.13,"body":"for the rest of their life."},{"speaker":"Chuck Lafferty","startTime":697.56,"endTime":700.909,"body":"So, that's another way to"},{"speaker":"Chuck Lafferty","startTime":697.56,"endTime":700.909,"body":"build trust, is just investing"},{"speaker":"Chuck Lafferty","startTime":700.92,"endTime":702.369,"body":"relentlessly in your team."},{"speaker":"Conor Bronsdon","startTime":703.0,"endTime":706.06,"body":"I love that,"},{"speaker":"Conor Bronsdon","startTime":703.0,"endTime":706.06,"body":"and both of these examples,"},{"speaker":"Conor Bronsdon","startTime":706.09,"endTime":708.79,"body":"you know, building trust,"},{"speaker":"Conor Bronsdon","startTime":706.09,"endTime":708.79,"body":"understanding what matters"},{"speaker":"Conor Bronsdon","startTime":708.79,"endTime":711.87,"body":"to people, and maintaining"},{"speaker":"Conor Bronsdon","startTime":708.79,"endTime":711.87,"body":"that relationship with that."},{"speaker":"Conor Bronsdon","startTime":712.54,"endTime":714.3,"body":"They actually bring to"},{"speaker":"Conor Bronsdon","startTime":712.54,"endTime":714.3,"body":"mind an example from"},{"speaker":"Conor Bronsdon","startTime":714.32,"endTime":715.359,"body":"American business history."},{"speaker":"Conor Bronsdon","startTime":715.36,"endTime":716.02,"body":"So John D."},{"speaker":"Conor Bronsdon","startTime":716.02,"endTime":719.78,"body":"Rockefeller, famous business"},{"speaker":"Conor Bronsdon","startTime":716.02,"endTime":719.78,"body":"magnate, philanthropist, built"},{"speaker":"Conor Bronsdon","startTime":719.78,"endTime":720.91,"body":"a massive business empire."},{"speaker":"Conor Bronsdon","startTime":721.169,"endTime":723.11,"body":"One of the things they"},{"speaker":"Conor Bronsdon","startTime":721.169,"endTime":723.11,"body":"discovered when he died was"},{"speaker":"Conor Bronsdon","startTime":723.11,"endTime":727.38,"body":"that he had kept files on"},{"speaker":"Conor Bronsdon","startTime":723.11,"endTime":727.38,"body":"every person he'd ever met"},{"speaker":"Conor Bronsdon","startTime":727.38,"endTime":728.14,"body":"in his business dealings."},{"speaker":"Conor Bronsdon","startTime":728.47,"endTime":729.47,"body":"And he would keep notes."},{"speaker":"Conor Bronsdon","startTime":729.47,"endTime":730.73,"body":"He would say, you know,"},{"speaker":"Conor Bronsdon","startTime":729.47,"endTime":730.73,"body":"this is their dog's name."},{"speaker":"Conor Bronsdon","startTime":730.73,"endTime":731.54,"body":"This is their kid's name."},{"speaker":"Conor Bronsdon","startTime":731.54,"endTime":733.8,"body":"This is their, their"},{"speaker":"Conor Bronsdon","startTime":731.54,"endTime":733.8,"body":"kids going to Brown."},{"speaker":"Conor Bronsdon","startTime":734.05,"endTime":734.35,"body":"Great."},{"speaker":"Conor Bronsdon","startTime":734.6,"endTime":735.45,"body":"Oh, and they're"},{"speaker":"Conor Bronsdon","startTime":734.6,"endTime":735.45,"body":"on the swim team."},{"speaker":"Conor Bronsdon","startTime":735.46,"endTime":737.02,"body":"Let's, I should ask"},{"speaker":"Conor Bronsdon","startTime":735.46,"endTime":737.02,"body":"about that next time."},{"speaker":"Conor Bronsdon","startTime":737.04,"endTime":741.46,"body":"And that intentionality in like"},{"speaker":"Conor Bronsdon","startTime":737.04,"endTime":741.46,"body":"building these relationships"},{"speaker":"Conor Bronsdon","startTime":741.49,"endTime":744.55,"body":"obviously was a crucial"},{"speaker":"Conor Bronsdon","startTime":741.49,"endTime":744.55,"body":"part of his success because"},{"speaker":"Conor Bronsdon","startTime":744.58,"endTime":747.7,"body":"people saw that he cared"},{"speaker":"Conor Bronsdon","startTime":744.58,"endTime":747.7,"body":"whether they were, you know, a"},{"speaker":"Conor Bronsdon","startTime":747.7,"endTime":750.75,"body":"business partner or potential"},{"speaker":"Conor Bronsdon","startTime":747.7,"endTime":750.75,"body":"customer or a team member."},{"speaker":"Conor Bronsdon","startTime":751.11,"endTime":753.05,"body":"He would go and he'd say,"},{"speaker":"Conor Bronsdon","startTime":751.11,"endTime":753.05,"body":"okay, I'm meeting with, you"},{"speaker":"Conor Bronsdon","startTime":753.05,"endTime":756.55,"body":"know, Chuck, let me go, like,"},{"speaker":"Conor Bronsdon","startTime":753.05,"endTime":756.55,"body":"remind myself, like, oh, Chuck"},{"speaker":"Conor Bronsdon","startTime":756.61,"endTime":758.6,"body":"has a, you know, a wonderful"},{"speaker":"Conor Bronsdon","startTime":756.61,"endTime":758.6,"body":"daughter who's going to"},{"speaker":"Conor Bronsdon","startTime":758.6,"endTime":759.68,"body":"Brown, let me ask about that."},{"speaker":"Conor Bronsdon","startTime":760.0,"endTime":764.43,"body":"And I think that attention to"},{"speaker":"Conor Bronsdon","startTime":760.0,"endTime":764.43,"body":"detail and care about people"},{"speaker":"Conor Bronsdon","startTime":764.46,"endTime":768.2,"body":"is at the core of so many"},{"speaker":"Conor Bronsdon","startTime":764.46,"endTime":768.2,"body":"incredible renowned leaders"},{"speaker":"Conor Bronsdon","startTime":768.23,"endTime":770.68,"body":"is they are intentional"},{"speaker":"Conor Bronsdon","startTime":768.23,"endTime":770.68,"body":"not only about designing"},{"speaker":"Conor Bronsdon","startTime":770.68,"endTime":773.14,"body":"systems and technology,"},{"speaker":"Conor Bronsdon","startTime":770.68,"endTime":773.14,"body":"but also in designing their"},{"speaker":"Conor Bronsdon","startTime":773.14,"endTime":774.16,"body":"interactions with people."},{"speaker":"Conor Bronsdon","startTime":774.23,"endTime":777.349,"body":"And, um, I think a lot of"},{"speaker":"Conor Bronsdon","startTime":774.23,"endTime":777.349,"body":"folks think, oh, you know,"},{"speaker":"Conor Bronsdon","startTime":777.349,"endTime":780.465,"body":"soft skills don't matter, but"},{"speaker":"Conor Bronsdon","startTime":777.349,"endTime":780.465,"body":"this is, You know, we always"},{"speaker":"Conor Bronsdon","startTime":780.465,"endTime":782.475,"body":"talk about in the show, this"},{"speaker":"Conor Bronsdon","startTime":780.465,"endTime":782.475,"body":"is a very actionable way to"},{"speaker":"Conor Bronsdon","startTime":782.475,"endTime":784.545,"body":"approach and say, Hey, I'm"},{"speaker":"Conor Bronsdon","startTime":782.475,"endTime":784.545,"body":"gonna build employee engagement."},{"speaker":"Conor Bronsdon","startTime":784.545,"endTime":785.535,"body":"I'm gonna build trust."},{"speaker":"Conor Bronsdon","startTime":785.655,"endTime":785.745,"body":"Mm-Hmm."},{"speaker":"Conor Bronsdon","startTime":785.985,"endTime":788.055,"body":", what are other ways that"},{"speaker":"Conor Bronsdon","startTime":785.985,"endTime":788.055,"body":"you can engage individual"},{"speaker":"Conor Bronsdon","startTime":788.055,"endTime":788.535,"body":"developers?"},{"speaker":"Chuck Lafferty","startTime":788.925,"endTime":790.125,"body":"I"},{"speaker":"Chuck Lafferty","startTime":788.925,"endTime":790.125,"body":"have so many for you."},{"speaker":"Conor Bronsdon","startTime":790.125,"endTime":791.085,"body":"Let's"},{"speaker":"Conor Bronsdon","startTime":790.125,"endTime":791.085,"body":"bring it on, Chuck."},{"speaker":"Conor Bronsdon","startTime":791.085,"endTime":791.37,"body":"I love this."},{"speaker":"Chuck Lafferty","startTime":791.37,"endTime":791.955,"body":"Let's talk about it."},{"speaker":"Chuck Lafferty","startTime":791.955,"endTime":792.195,"body":"Yeah."},{"speaker":"Chuck Lafferty","startTime":792.465,"endTime":792.975,"body":"Alright."},{"speaker":"Chuck Lafferty","startTime":792.98,"endTime":796.005,"body":"So, one thing that I want"},{"speaker":"Chuck Lafferty","startTime":792.98,"endTime":796.005,"body":"to mention here is I, I"},{"speaker":"Chuck Lafferty","startTime":796.005,"endTime":799.095,"body":"do want to talk about what"},{"speaker":"Chuck Lafferty","startTime":796.005,"endTime":799.095,"body":"I call innovation ideas."},{"speaker":"Chuck Lafferty","startTime":799.215,"endTime":801.255,"body":"And I want to touch on this"},{"speaker":"Chuck Lafferty","startTime":799.215,"endTime":801.255,"body":"one, 'cause this is one"},{"speaker":"Chuck Lafferty","startTime":801.255,"endTime":803.955,"body":"way that I get developers"},{"speaker":"Chuck Lafferty","startTime":801.255,"endTime":803.955,"body":"really engaged in their work."},{"speaker":"Chuck Lafferty","startTime":803.955,"endTime":807.315,"body":"So,  I talk about listen"},{"speaker":"Chuck Lafferty","startTime":803.955,"endTime":807.315,"body":"actively, no matter the idea."},{"speaker":"Chuck Lafferty","startTime":807.855,"endTime":810.435,"body":"And what that means to"},{"speaker":"Chuck Lafferty","startTime":807.855,"endTime":810.435,"body":"me is that you can come"},{"speaker":"Chuck Lafferty","startTime":810.435,"endTime":811.445,"body":"to me with any idea."},{"speaker":"Chuck Lafferty","startTime":811.595,"endTime":813.405,"body":"Ideas are a numbers game, okay?"},{"speaker":"Chuck Lafferty","startTime":813.925,"endTime":817.395,"body":"You want as many ideas as"},{"speaker":"Chuck Lafferty","startTime":813.925,"endTime":817.395,"body":"possible because one or two,"},{"speaker":"Chuck Lafferty","startTime":817.415,"endTime":819.465,"body":"1 percent of them, we're"},{"speaker":"Chuck Lafferty","startTime":817.415,"endTime":819.465,"body":"going to be blockbusters."},{"speaker":"Conor Bronsdon","startTime":819.525,"endTime":819.925,"body":"Sure."},{"speaker":"Chuck Lafferty","startTime":819.965,"endTime":821.185,"body":"So if you're"},{"speaker":"Chuck Lafferty","startTime":819.965,"endTime":821.185,"body":"going to come to me with an"},{"speaker":"Chuck Lafferty","startTime":821.185,"endTime":823.315,"body":"idea, and I understand, you"},{"speaker":"Chuck Lafferty","startTime":821.185,"endTime":823.315,"body":"know, in management it might"},{"speaker":"Chuck Lafferty","startTime":823.315,"endTime":825.885,"body":"be hard to come to your boss or"},{"speaker":"Chuck Lafferty","startTime":823.315,"endTime":825.885,"body":"your boss's boss, right, with"},{"speaker":"Chuck Lafferty","startTime":825.885,"endTime":829.755,"body":"an idea because you want to feel"},{"speaker":"Chuck Lafferty","startTime":825.885,"endTime":829.755,"body":"like you're sharing something"},{"speaker":"Chuck Lafferty","startTime":829.755,"endTime":830.845,"body":"interesting with them, right?"},{"speaker":"Chuck Lafferty","startTime":830.845,"endTime":831.454,"body":"Well, and this is where that"},{"speaker":"Conor Bronsdon","startTime":831.454,"endTime":832.904,"body":"psychological"},{"speaker":"Conor Bronsdon","startTime":831.454,"endTime":832.904,"body":"safety piece comes in that you"},{"speaker":"Chuck Lafferty","startTime":832.905,"endTime":833.555,"body":"mentioned earlier."},{"speaker":"Chuck Lafferty","startTime":833.565,"endTime":834.025,"body":"Exactly."},{"speaker":"Chuck Lafferty","startTime":834.025,"endTime":836.135,"body":"And if you care about somebody"},{"speaker":"Chuck Lafferty","startTime":834.025,"endTime":836.135,"body":"and you're showing that to"},{"speaker":"Chuck Lafferty","startTime":836.135,"endTime":838.005,"body":"them, they're going to want"},{"speaker":"Chuck Lafferty","startTime":836.135,"endTime":838.005,"body":"to come with more ideas."},{"speaker":"Chuck Lafferty","startTime":838.055,"endTime":840.695,"body":"But the second you shoot"},{"speaker":"Chuck Lafferty","startTime":838.055,"endTime":840.695,"body":"down an idea, it's over."},{"speaker":"Chuck Lafferty","startTime":841.15,"endTime":843.16,"body":"They're not gonna come back"},{"speaker":"Chuck Lafferty","startTime":841.15,"endTime":843.16,"body":"to you with more ideas."},{"speaker":"Chuck Lafferty","startTime":843.55,"endTime":847.0,"body":"So what I want you all, the"},{"speaker":"Chuck Lafferty","startTime":843.55,"endTime":847.0,"body":"all management leaders, all"},{"speaker":"Chuck Lafferty","startTime":847.0,"endTime":850.9,"body":"team leads, all uh, friends of"},{"speaker":"Chuck Lafferty","startTime":847.0,"endTime":850.9,"body":"friends that do development,"},{"speaker":"Chuck Lafferty","startTime":851.38,"endTime":853.69,"body":"listen actively to that idea"},{"speaker":"Chuck Lafferty","startTime":851.38,"endTime":853.69,"body":"and try and build on it."},{"speaker":"Chuck Lafferty","startTime":853.78,"endTime":854.38,"body":"So it's yes."},{"speaker":"Chuck Lafferty","startTime":854.38,"endTime":856.81,"body":"And you know, if there's always"},{"speaker":"Chuck Lafferty","startTime":854.38,"endTime":856.81,"body":"this thing yes and not no, but"},{"speaker":"Chuck Lafferty","startTime":857.2,"endTime":859.75,"body":"you don't wanna say no, but"},{"speaker":"Chuck Lafferty","startTime":857.2,"endTime":859.75,"body":"your idea's not gonna work."},{"speaker":"Chuck Lafferty","startTime":859.96,"endTime":862.36,"body":"You wanna say yes and here's"},{"speaker":"Chuck Lafferty","startTime":859.96,"endTime":862.36,"body":"how your idea could work."},{"speaker":"Chuck Lafferty","startTime":862.775,"endTime":865.93,"body":"The, the classic example"},{"speaker":"Chuck Lafferty","startTime":862.775,"endTime":865.93,"body":"I use is that if you came"},{"speaker":"Chuck Lafferty","startTime":865.93,"endTime":866.475,"body":"to me and said, Chuck."},{"speaker":"Chuck Lafferty","startTime":867.42,"endTime":870.23,"body":"I have these Excel files,"},{"speaker":"Chuck Lafferty","startTime":867.42,"endTime":870.23,"body":"they're really good Excel files."},{"speaker":"Chuck Lafferty","startTime":870.43,"endTime":872.45,"body":"We can add and remove data"},{"speaker":"Chuck Lafferty","startTime":870.43,"endTime":872.45,"body":"from it, like a database."},{"speaker":"Chuck Lafferty","startTime":872.86,"endTime":874.38,"body":"We should use this"},{"speaker":"Chuck Lafferty","startTime":872.86,"endTime":874.38,"body":"as a database."},{"speaker":"Chuck Lafferty","startTime":875.02,"endTime":879.04,"body":"I'm like, so what I'll do"},{"speaker":"Chuck Lafferty","startTime":875.02,"endTime":879.04,"body":"is I'll talk to you, and"},{"speaker":"Chuck Lafferty","startTime":879.04,"endTime":880.81,"body":"I'll say, let's build on it."},{"speaker":"Conor Bronsdon","startTime":881.21,"endTime":882.419,"body":"Instead of"},{"speaker":"Conor Bronsdon","startTime":881.21,"endTime":882.419,"body":"saying this is a stupid idea."},{"speaker":"Chuck Lafferty","startTime":883.53,"endTime":884.62,"body":"I didn't"},{"speaker":"Chuck Lafferty","startTime":883.53,"endTime":884.62,"body":"say that, you said that."},{"speaker":"Chuck Lafferty","startTime":884.81,"endTime":885.9,"body":"I'm a leader."},{"speaker":"Chuck Lafferty","startTime":887.3,"endTime":889.67,"body":"What I would say is,"},{"speaker":"Chuck Lafferty","startTime":887.3,"endTime":889.67,"body":"let's talk about it."},{"speaker":"Chuck Lafferty","startTime":889.67,"endTime":891.87,"body":"Okay, let's have a"},{"speaker":"Chuck Lafferty","startTime":889.67,"endTime":891.87,"body":"conversation, let's figure out."},{"speaker":"Chuck Lafferty","startTime":892.27,"endTime":893.8,"body":"How we can use"},{"speaker":"Chuck Lafferty","startTime":892.27,"endTime":893.8,"body":"Excel as a database."},{"speaker":"Chuck Lafferty","startTime":893.8,"endTime":895.18,"body":"Does it, does it lock the file?"},{"speaker":"Chuck Lafferty","startTime":895.3,"endTime":896.86,"body":"Could, could we"},{"speaker":"Chuck Lafferty","startTime":895.3,"endTime":896.86,"body":"read from it often?"},{"speaker":"Chuck Lafferty","startTime":897.04,"endTime":898.12,"body":"Like how's all that work?"},{"speaker":"Chuck Lafferty","startTime":898.12,"endTime":899.83,"body":"And maybe through the"},{"speaker":"Chuck Lafferty","startTime":898.12,"endTime":899.83,"body":"course of our conversation"},{"speaker":"Chuck Lafferty","startTime":899.83,"endTime":903.01,"body":"we realize, uh, this might"},{"speaker":"Chuck Lafferty","startTime":899.83,"endTime":903.01,"body":"not be the best database."},{"speaker":"Conor Bronsdon","startTime":903.04,"endTime":903.22,"body":"Yeah."},{"speaker":"Chuck Lafferty","startTime":903.25,"endTime":903.67,"body":"But guess what?"},{"speaker":"Chuck Lafferty","startTime":903.67,"endTime":905.29,"body":"That person's gonna"},{"speaker":"Chuck Lafferty","startTime":903.67,"endTime":905.29,"body":"be excited next time."},{"speaker":"Chuck Lafferty","startTime":905.32,"endTime":906.34,"body":"'cause I listened to that one."},{"speaker":"Chuck Lafferty","startTime":906.61,"endTime":906.88,"body":"Yeah."},{"speaker":"Chuck Lafferty","startTime":906.91,"endTime":907.15,"body":"Right."},{"speaker":"Chuck Lafferty","startTime":907.21,"endTime":909.04,"body":"And so that's what you wanna"},{"speaker":"Chuck Lafferty","startTime":907.21,"endTime":909.04,"body":"build with development teams."},{"speaker":"Chuck Lafferty","startTime":909.76,"endTime":911.26,"body":"Now what comes to"},{"speaker":"Chuck Lafferty","startTime":909.76,"endTime":911.26,"body":"innovation ideas?"},{"speaker":"Chuck Lafferty","startTime":912.19,"endTime":914.92,"body":"So now that I'm listening"},{"speaker":"Chuck Lafferty","startTime":912.19,"endTime":914.92,"body":"to the ideas, what I do is"},{"speaker":"Chuck Lafferty","startTime":915.01,"endTime":917.83,"body":"I don't, and this is a, a"},{"speaker":"Chuck Lafferty","startTime":915.01,"endTime":917.83,"body":"side topic, I can dive an"},{"speaker":"Chuck Lafferty","startTime":917.83,"endTime":918.82,"body":"hour into this one with you."},{"speaker":"Chuck Lafferty","startTime":919.225,"endTime":920.125,"body":"Around tech debt."},{"speaker":"Chuck Lafferty","startTime":920.215,"endTime":921.085,"body":"I don't call it tech debt."},{"speaker":"Conor Bronsdon","startTime":921.085,"endTime":921.865,"body":"Wait,"},{"speaker":"Conor Bronsdon","startTime":921.085,"endTime":921.865,"body":"lemme ask the producer."},{"speaker":"Conor Bronsdon","startTime":921.865,"endTime":922.705,"body":"Can we break up some more time?"},{"speaker":"Conor Bronsdon","startTime":923.125,"endTime":924.355,"body":"What's our, what's"},{"speaker":"Conor Bronsdon","startTime":923.125,"endTime":924.355,"body":"our runtime here?"},{"speaker":"Chuck Lafferty","startTime":925.445,"endTime":926.435,"body":"I don't"},{"speaker":"Chuck Lafferty","startTime":925.445,"endTime":926.435,"body":"call it tech debt."},{"speaker":"Chuck Lafferty","startTime":926.525,"endTime":926.675,"body":"Yeah."},{"speaker":"Chuck Lafferty","startTime":926.705,"endTime":928.115,"body":"I call it innovation ideas."},{"speaker":"Chuck Lafferty","startTime":928.505,"endTime":930.875,"body":"And the reason why I do this,"},{"speaker":"Chuck Lafferty","startTime":928.505,"endTime":930.875,"body":"'cause debt has a negative"},{"speaker":"Chuck Lafferty","startTime":930.905,"endTime":933.755,"body":"connotation to it, as, as"},{"speaker":"Chuck Lafferty","startTime":930.905,"endTime":933.755,"body":"you know, as most people say."},{"speaker":"Chuck Lafferty","startTime":934.385,"endTime":935.405,"body":"And so I call it innovation."},{"speaker":"Chuck Lafferty","startTime":935.735,"endTime":937.415,"body":"Imagine creating"},{"speaker":"Chuck Lafferty","startTime":935.735,"endTime":937.415,"body":"a tech debt team."},{"speaker":"Chuck Lafferty","startTime":937.865,"endTime":938.825,"body":"What developer?"},{"speaker":"Chuck Lafferty","startTime":938.885,"endTime":940.625,"body":"I mean, some would,"},{"speaker":"Chuck Lafferty","startTime":938.885,"endTime":940.625,"body":"but not a lot."},{"speaker":"Chuck Lafferty","startTime":940.625,"endTime":944.135,"body":"Like if, like you wanna be on"},{"speaker":"Chuck Lafferty","startTime":940.625,"endTime":944.135,"body":"a team that solves technical"},{"speaker":"Chuck Lafferty","startTime":944.135,"endTime":945.575,"body":"debt, like that's really tough."},{"speaker":"Chuck Lafferty","startTime":946.46,"endTime":948.5,"body":"I mean, sometimes that's"},{"speaker":"Chuck Lafferty","startTime":946.46,"endTime":948.5,"body":"what platform teams do is"},{"speaker":"Chuck Lafferty","startTime":948.5,"endTime":950.12,"body":"they're solving technical"},{"speaker":"Chuck Lafferty","startTime":948.5,"endTime":950.12,"body":"debt for the company."},{"speaker":"Chuck Lafferty","startTime":950.72,"endTime":953.12,"body":"Uh, but what I like to do is"},{"speaker":"Chuck Lafferty","startTime":950.72,"endTime":953.12,"body":"I like call 'em innovation."},{"speaker":"Chuck Lafferty","startTime":953.12,"endTime":954.56,"body":"So imagine being on the"},{"speaker":"Chuck Lafferty","startTime":953.12,"endTime":954.56,"body":"innovation team now."},{"speaker":"Chuck Lafferty","startTime":955.1,"endTime":955.25,"body":"Hmm."},{"speaker":"Chuck Lafferty","startTime":955.4,"endTime":957.68,"body":"All of a sudden it's like, I, I"},{"speaker":"Chuck Lafferty","startTime":955.4,"endTime":957.68,"body":"wanna be on the innovation team."},{"speaker":"Chuck Lafferty","startTime":957.68,"endTime":959.27,"body":"A little more exciting,"},{"speaker":"Chuck Lafferty","startTime":957.68,"endTime":959.27,"body":"a little more exciting."},{"speaker":"Chuck Lafferty","startTime":959.57,"endTime":961.79,"body":"And so just that simple"},{"speaker":"Chuck Lafferty","startTime":959.57,"endTime":961.79,"body":"switch in the words."},{"speaker":"Chuck Lafferty","startTime":961.79,"endTime":963.2,"body":"So what does an"},{"speaker":"Chuck Lafferty","startTime":961.79,"endTime":963.2,"body":"innovation team do?"},{"speaker":"Chuck Lafferty","startTime":963.56,"endTime":964.64,"body":"They lower build times."},{"speaker":"Chuck Lafferty","startTime":964.7,"endTime":966.53,"body":"They make application"},{"speaker":"Chuck Lafferty","startTime":964.7,"endTime":966.53,"body":"more performant."},{"speaker":"Chuck Lafferty","startTime":967.07,"endTime":969.8,"body":"They find ways to tune"},{"speaker":"Chuck Lafferty","startTime":967.07,"endTime":969.8,"body":"queries in the database."},{"speaker":"Chuck Lafferty","startTime":970.07,"endTime":972.08,"body":"They'll reduce the time"},{"speaker":"Chuck Lafferty","startTime":970.07,"endTime":972.08,"body":"in the CICD pipeline."},{"speaker":"Chuck Lafferty","startTime":972.62,"endTime":974.13,"body":"They'll add automated testing."},{"speaker":"Chuck Lafferty","startTime":974.37,"endTime":976.51,"body":"They'll make sure everything"},{"speaker":"Chuck Lafferty","startTime":974.37,"endTime":976.51,"body":"is in CICD pipeline so that"},{"speaker":"Chuck Lafferty","startTime":976.51,"endTime":981.09,"body":"I can extract things like"},{"speaker":"Chuck Lafferty","startTime":976.51,"endTime":981.09,"body":"Dora metrics, or have tools"},{"speaker":"Chuck Lafferty","startTime":981.09,"endTime":982.84,"body":"that help me figure that out."},{"speaker":"Chuck Lafferty","startTime":983.16,"endTime":986.299,"body":"And so that is the foundation"},{"speaker":"Chuck Lafferty","startTime":983.16,"endTime":986.299,"body":"of your application."},{"speaker":"Chuck Lafferty","startTime":986.3,"endTime":988.4,"body":"That is the stability"},{"speaker":"Chuck Lafferty","startTime":986.3,"endTime":988.4,"body":"of your application."},{"speaker":"Chuck Lafferty","startTime":988.4,"endTime":990.43,"body":"It's the most important thing"},{"speaker":"Chuck Lafferty","startTime":988.4,"endTime":990.43,"body":"you can do in your application."},{"speaker":"Chuck Lafferty","startTime":990.86,"endTime":996.679,"body":"You want your application to"},{"speaker":"Chuck Lafferty","startTime":990.86,"endTime":996.679,"body":"be highly available, highly"},{"speaker":"Chuck Lafferty","startTime":996.679,"endTime":998.974,"body":"resilient, and performant."},{"speaker":"Chuck Lafferty","startTime":999.455,"endTime":1002.295,"body":"And of course, a whole other"},{"speaker":"Chuck Lafferty","startTime":999.455,"endTime":1002.295,"body":"non functional requirements."},{"speaker":"Chuck Lafferty","startTime":1002.635,"endTime":1006.045,"body":"And so if we frame them that"},{"speaker":"Chuck Lafferty","startTime":1002.635,"endTime":1006.045,"body":"way, what you're doing is"},{"speaker":"Chuck Lafferty","startTime":1006.205,"endTime":1008.735,"body":"you're helping that team"},{"speaker":"Chuck Lafferty","startTime":1006.205,"endTime":1008.735,"body":"become more engaged to make"},{"speaker":"Chuck Lafferty","startTime":1008.735,"endTime":1009.555,"body":"the application better."},{"speaker":"Chuck Lafferty","startTime":1010.194,"endTime":1013.175,"body":"And another thing you're"},{"speaker":"Chuck Lafferty","startTime":1010.194,"endTime":1013.175,"body":"doing is whenever I hear,"},{"speaker":"Chuck Lafferty","startTime":1014.085,"endTime":1016.415,"body":"you know, I join architecture"},{"speaker":"Chuck Lafferty","startTime":1014.085,"endTime":1016.415,"body":"meetings and stuff like that,"},{"speaker":"Chuck Lafferty","startTime":1016.415,"endTime":1018.124,"body":"and I'll hear things like,"},{"speaker":"Chuck Lafferty","startTime":1016.415,"endTime":1018.124,"body":"we talk about it, but we"},{"speaker":"Chuck Lafferty","startTime":1018.125,"endTime":1019.255,"body":"never do anything about it."},{"speaker":"Chuck Lafferty","startTime":1027.045,"endTime":1030.295,"body":"Because now, what happens is"},{"speaker":"Chuck Lafferty","startTime":1027.045,"endTime":1030.295,"body":"we get to fix your problem."},{"speaker":"Chuck Lafferty","startTime":1031.095,"endTime":1032.335,"body":"Now that's my job."},{"speaker":"Chuck Lafferty","startTime":1032.615,"endTime":1034.705,"body":"Now my job kicks in,"},{"speaker":"Chuck Lafferty","startTime":1032.615,"endTime":1034.705,"body":"like, as a leader."},{"speaker":"Chuck Lafferty","startTime":1034.915,"endTime":1037.795,"body":"Now I hear that and I go, well,"},{"speaker":"Chuck Lafferty","startTime":1034.915,"endTime":1037.795,"body":"who's going to make the change?"},{"speaker":"Chuck Lafferty","startTime":1038.595,"endTime":1039.815,"body":"I'm going to put"},{"speaker":"Chuck Lafferty","startTime":1038.595,"endTime":1039.815,"body":"it on your backlog."},{"speaker":"Chuck Lafferty","startTime":1040.264,"endTime":1042.895,"body":"And now that you get to, you"},{"speaker":"Chuck Lafferty","startTime":1040.264,"endTime":1042.895,"body":"get, you said you were the one"},{"speaker":"Chuck Lafferty","startTime":1042.895,"endTime":1046.904,"body":"that, well, mentioned it was a"},{"speaker":"Chuck Lafferty","startTime":1042.895,"endTime":1046.904,"body":"challenge, you get to fix it."},{"speaker":"Chuck Lafferty","startTime":1047.315,"endTime":1049.115,"body":"I'm now going to give you"},{"speaker":"Chuck Lafferty","startTime":1047.315,"endTime":1049.115,"body":"that opportunity for that"},{"speaker":"Chuck Lafferty","startTime":1049.115,"endTime":1050.735,"body":"thing that drove you crazy."},{"speaker":"Chuck Lafferty","startTime":1050.735,"endTime":1052.545,"body":"And guess what happens?"},{"speaker":"Chuck Lafferty","startTime":1052.545,"endTime":1053.575,"body":"They're engaged."},{"speaker":"Chuck Lafferty","startTime":1053.875,"endTime":1055.165,"body":"And guess what happens"},{"speaker":"Chuck Lafferty","startTime":1053.875,"endTime":1055.165,"body":"when they finish it?"},{"speaker":"Chuck Lafferty","startTime":1055.335,"endTime":1056.125,"body":"They're so proud."},{"speaker":"Chuck Lafferty","startTime":1056.62,"endTime":1058.83,"body":"That they made it faster"},{"speaker":"Chuck Lafferty","startTime":1056.62,"endTime":1058.83,"body":"or better or stronger."},{"speaker":"Chuck Lafferty","startTime":1058.86,"endTime":1059.83,"body":"And you've reduced friction."},{"speaker":"Chuck Lafferty","startTime":1060.43,"endTime":1062.31,"body":"And you've, and you've made"},{"speaker":"Chuck Lafferty","startTime":1060.43,"endTime":1062.31,"body":"the whole team productive."},{"speaker":"Chuck Lafferty","startTime":1062.32,"endTime":1062.56,"body":"Yeah."},{"speaker":"Chuck Lafferty","startTime":1062.59,"endTime":1063.46,"body":"Maybe even the whole company."},{"speaker":"Chuck Lafferty","startTime":1063.52,"endTime":1063.8,"body":"So,"},{"speaker":"Conor Bronsdon","startTime":1063.83,"endTime":1065.59,"body":"so, important"},{"speaker":"Conor Bronsdon","startTime":1063.83,"endTime":1065.59,"body":"question, uh, when are"},{"speaker":"Conor Bronsdon","startTime":1065.59,"endTime":1066.38,"body":"you writing your book?"},{"speaker":"Conor Bronsdon","startTime":1066.38,"endTime":1067.096,"body":"Ha"},{"speaker":"Chuck Lafferty","startTime":1067.096,"endTime":1068.529,"body":"ha ha."},{"speaker":"Chuck Lafferty","startTime":1068.53,"endTime":1071.239,"body":"Um, I have a, I have a"},{"speaker":"Chuck Lafferty","startTime":1068.53,"endTime":1071.239,"body":"lot, I have a lot to say."},{"speaker":"Chuck Lafferty","startTime":1071.24,"endTime":1072.79,"body":"I haven't planned"},{"speaker":"Chuck Lafferty","startTime":1071.24,"endTime":1072.79,"body":"to write a book yet."},{"speaker":"Chuck Lafferty","startTime":1073.225,"endTime":1075.205,"body":"But, uh, I definitely"},{"speaker":"Chuck Lafferty","startTime":1073.225,"endTime":1075.205,"body":"am passionate about all"},{"speaker":"Chuck Lafferty","startTime":1075.205,"endTime":1076.025,"body":"this, as you can tell."},{"speaker":"Conor Bronsdon","startTime":1076.085,"endTime":1077.835,"body":"Whether you're,"},{"speaker":"Conor Bronsdon","startTime":1076.085,"endTime":1077.835,"body":"you know, watching on YouTube"},{"speaker":"Conor Bronsdon","startTime":1077.835,"endTime":1081.365,"body":"and seeing Chuck evoke this,"},{"speaker":"Conor Bronsdon","startTime":1077.835,"endTime":1081.365,"body":"or listening on one of our"},{"speaker":"Conor Bronsdon","startTime":1081.365,"endTime":1084.444,"body":"podcast apps, it's very clear"},{"speaker":"Conor Bronsdon","startTime":1081.365,"endTime":1084.444,"body":"what your passion is here."},{"speaker":"Conor Bronsdon","startTime":1085.065,"endTime":1088.455,"body":"I've also heard some really"},{"speaker":"Conor Bronsdon","startTime":1085.065,"endTime":1088.455,"body":"interesting things from your"},{"speaker":"Conor Bronsdon","startTime":1088.455,"endTime":1091.275,"body":"talk and other pieces, including"},{"speaker":"Conor Bronsdon","startTime":1088.455,"endTime":1091.275,"body":"something called Survey"},{"speaker":"Conor Bronsdon","startTime":1091.275,"endTime":1093.255,"body":"Roulette Oh, , which I'd love to"},{"speaker":"Chuck Lafferty","startTime":1093.255,"endTime":1093.915,"body":"understand."},{"speaker":"Chuck Lafferty","startTime":1094.275,"endTime":1094.455,"body":"Yeah."},{"speaker":"Chuck Lafferty","startTime":1094.455,"endTime":1095.235,"body":"Survey Roulette."},{"speaker":"Chuck Lafferty","startTime":1095.235,"endTime":1097.455,"body":"So this is, uh, one of"},{"speaker":"Chuck Lafferty","startTime":1095.235,"endTime":1097.455,"body":"my, um, one of the leaders"},{"speaker":"Chuck Lafferty","startTime":1097.455,"endTime":1098.205,"body":"on my team named Rick."},{"speaker":"Chuck Lafferty","startTime":1098.205,"endTime":1100.395,"body":"He came up with Survey Roulette"},{"speaker":"Chuck Lafferty","startTime":1098.205,"endTime":1100.395,"body":"and it's, it's a fun thing"},{"speaker":"Chuck Lafferty","startTime":1100.4,"endTime":1101.625,"body":"to engage development teams."},{"speaker":"Chuck Lafferty","startTime":1101.775,"endTime":1102.885,"body":"I try to make work fun."},{"speaker":"Chuck Lafferty","startTime":1102.945,"endTime":1104.175,"body":"It, you know."},{"speaker":"Chuck Lafferty","startTime":1104.875,"endTime":1106.225,"body":"Technology and stuff like that."},{"speaker":"Chuck Lafferty","startTime":1106.225,"endTime":1109.705,"body":"It can be, um, a little"},{"speaker":"Chuck Lafferty","startTime":1106.225,"endTime":1109.705,"body":"bit daunting, a little bit,"},{"speaker":"Chuck Lafferty","startTime":1109.795,"endTime":1112.675,"body":"um, monotonous at times"},{"speaker":"Chuck Lafferty","startTime":1109.795,"endTime":1112.675,"body":"and also a little bit."},{"speaker":"Chuck Lafferty","startTime":1112.825,"endTime":1115.735,"body":"Um, you know, if you work on a"},{"speaker":"Chuck Lafferty","startTime":1112.825,"endTime":1115.735,"body":"defect for two or three days, it"},{"speaker":"Chuck Lafferty","startTime":1115.74,"endTime":1117.985,"body":"can kind of crush you a little"},{"speaker":"Chuck Lafferty","startTime":1115.74,"endTime":1117.985,"body":"bit, you know, you don't feel"},{"speaker":"Chuck Lafferty","startTime":1117.99,"endTime":1119.755,"body":"like you're being productive,"},{"speaker":"Chuck Lafferty","startTime":1117.99,"endTime":1119.755,"body":"so how can we make it fun?"},{"speaker":"Chuck Lafferty","startTime":1120.085,"endTime":1120.295,"body":"Right?"},{"speaker":"Chuck Lafferty","startTime":1120.295,"endTime":1122.125,"body":"So one of the things the"},{"speaker":"Chuck Lafferty","startTime":1120.295,"endTime":1122.125,"body":"team invented was something"},{"speaker":"Chuck Lafferty","startTime":1122.13,"endTime":1123.055,"body":"called Survey Roulette."},{"speaker":"Chuck Lafferty","startTime":1123.415,"endTime":1124.345,"body":"We do a lot of surveying."},{"speaker":"Chuck Lafferty","startTime":1124.495,"endTime":1127.015,"body":"We try to figure out whether or"},{"speaker":"Chuck Lafferty","startTime":1124.495,"endTime":1127.015,"body":"not people like our application."},{"speaker":"Chuck Lafferty","startTime":1127.52,"endTime":1130.25,"body":"And so we, we send out, you"},{"speaker":"Chuck Lafferty","startTime":1127.52,"endTime":1130.25,"body":"know, um, surveys to them"},{"speaker":"Chuck Lafferty","startTime":1130.25,"endTime":1133.02,"body":"and they give us a score and"},{"speaker":"Chuck Lafferty","startTime":1130.25,"endTime":1133.02,"body":"they're also a little text box"},{"speaker":"Chuck Lafferty","startTime":1133.07,"endTime":1134.24,"body":"that says, give us feedback."},{"speaker":"Chuck Lafferty","startTime":1134.71,"endTime":1137.4,"body":"And so what we do is when"},{"speaker":"Chuck Lafferty","startTime":1134.71,"endTime":1137.4,"body":"we send that out, um, every"},{"speaker":"Chuck Lafferty","startTime":1137.4,"endTime":1139.83,"body":"month we're going to get that"},{"speaker":"Chuck Lafferty","startTime":1137.4,"endTime":1139.83,"body":"feedback in and then we review"},{"speaker":"Chuck Lafferty","startTime":1139.83,"endTime":1140.74,"body":"it as a development team."},{"speaker":"Chuck Lafferty","startTime":1141.22,"endTime":1145.78,"body":"And so on there, we'll say,"},{"speaker":"Chuck Lafferty","startTime":1141.22,"endTime":1145.78,"body":"okay, developer, uh, max, um,"},{"speaker":"Chuck Lafferty","startTime":1145.9,"endTime":1148.48,"body":"would you like a positive,"},{"speaker":"Chuck Lafferty","startTime":1145.9,"endTime":1148.48,"body":"negative, or neutral comment?"},{"speaker":"Chuck Lafferty","startTime":1148.93,"endTime":1151.09,"body":"And Max will go, I would"},{"speaker":"Chuck Lafferty","startTime":1148.93,"endTime":1151.09,"body":"like a negative comment."},{"speaker":"Chuck Lafferty","startTime":1151.09,"endTime":1151.75,"body":"So then we'll read it."},{"speaker":"Chuck Lafferty","startTime":1151.81,"endTime":1153.1,"body":"We'll pick a random"},{"speaker":"Chuck Lafferty","startTime":1151.81,"endTime":1153.1,"body":"one in the survey."},{"speaker":"Chuck Lafferty","startTime":1153.1,"endTime":1153.7,"body":"We'll, we'll read it."},{"speaker":"Chuck Lafferty","startTime":1153.7,"endTime":1156.1,"body":"The comment, what it does is"},{"speaker":"Chuck Lafferty","startTime":1153.7,"endTime":1156.1,"body":"it's, it's kind of fun, number"},{"speaker":"Chuck Lafferty","startTime":1156.1,"endTime":1158.86,"body":"one, but number two, the"},{"speaker":"Chuck Lafferty","startTime":1156.1,"endTime":1158.86,"body":"developer gets to have empathy"},{"speaker":"Chuck Lafferty","startTime":1158.86,"endTime":1161.71,"body":"for the clients, the people"},{"speaker":"Chuck Lafferty","startTime":1158.86,"endTime":1161.71,"body":"using the application, because"},{"speaker":"Chuck Lafferty","startTime":1161.715,"endTime":1162.73,"body":"they get to see a problem."},{"speaker":"Chuck Lafferty","startTime":1163.035,"endTime":1164.495,"body":"Most of the time there's"},{"speaker":"Chuck Lafferty","startTime":1163.035,"endTime":1164.495,"body":"a fix for what they're"},{"speaker":"Chuck Lafferty","startTime":1164.495,"endTime":1165.185,"body":"complaining about."},{"speaker":"Chuck Lafferty","startTime":1165.625,"endTime":1167.315,"body":"What might be negative"},{"speaker":"Chuck Lafferty","startTime":1165.625,"endTime":1167.315,"body":"in the survey?"},{"speaker":"Chuck Lafferty","startTime":1167.355,"endTime":1168.165,"body":"Let's say it that way."},{"speaker":"Chuck Lafferty","startTime":1168.645,"endTime":1171.125,"body":"Um, and then we'll say, okay,"},{"speaker":"Chuck Lafferty","startTime":1168.645,"endTime":1171.125,"body":"um, we'll just go down the list."},{"speaker":"Chuck Lafferty","startTime":1171.135,"endTime":1173.995,"body":"We'll say, okay, Jesse,"},{"speaker":"Chuck Lafferty","startTime":1171.135,"endTime":1173.995,"body":"uh, what, what do you want?"},{"speaker":"Chuck Lafferty","startTime":1173.995,"endTime":1175.115,"body":"And they'll say, I want"},{"speaker":"Chuck Lafferty","startTime":1173.995,"endTime":1175.115,"body":"a positive comment."},{"speaker":"Chuck Lafferty","startTime":1175.115,"endTime":1176.365,"body":"Okay, we'll read the"},{"speaker":"Chuck Lafferty","startTime":1175.115,"endTime":1176.365,"body":"positive comment."},{"speaker":"Chuck Lafferty","startTime":1176.375,"endTime":1177.125,"body":"What happens there?"},{"speaker":"Chuck Lafferty","startTime":1177.405,"endTime":1179.205,"body":"It might be a feature"},{"speaker":"Chuck Lafferty","startTime":1177.405,"endTime":1179.205,"body":"that we stumbled across"},{"speaker":"Chuck Lafferty","startTime":1179.215,"endTime":1180.135,"body":"that was just released."},{"speaker":"Chuck Lafferty","startTime":1180.345,"endTime":1180.825,"body":"And guess what?"},{"speaker":"Chuck Lafferty","startTime":1180.965,"endTime":1184.175,"body":"Jesse might have been the"},{"speaker":"Chuck Lafferty","startTime":1180.965,"endTime":1184.175,"body":"dev that did that feature."},{"speaker":"Chuck Lafferty","startTime":1184.215,"endTime":1184.685,"body":"Oh my God."},{"speaker":"Chuck Lafferty","startTime":1185.245,"endTime":1186.625,"body":"Now they're proud of"},{"speaker":"Chuck Lafferty","startTime":1185.245,"endTime":1186.625,"body":"their work and they got"},{"speaker":"Chuck Lafferty","startTime":1186.625,"endTime":1187.715,"body":"direct user feedback."},{"speaker":"Chuck Lafferty","startTime":1188.07,"endTime":1188.52,"body":"About what we did."},{"speaker":"Chuck Lafferty","startTime":1188.52,"endTime":1189.63,"body":"So we do this for 15 minutes."},{"speaker":"Chuck Lafferty","startTime":1189.65,"endTime":1190.68,"body":"It's a fun little thing."},{"speaker":"Chuck Lafferty","startTime":1190.88,"endTime":1192.23,"body":"I thought I'd share it"},{"speaker":"Chuck Lafferty","startTime":1190.88,"endTime":1192.23,"body":"with some other people."},{"speaker":"Chuck Lafferty","startTime":1192.44,"endTime":1192.7,"body":"Is"},{"speaker":"Conor Bronsdon","startTime":1192.7,"endTime":1195.31,"body":"this how you"},{"speaker":"Conor Bronsdon","startTime":1192.7,"endTime":1195.31,"body":"approach discovering features to"},{"speaker":"Conor Bronsdon","startTime":1195.31,"endTime":1197.29,"body":"improve applications people use?"},{"speaker":"Chuck Lafferty","startTime":1197.8,"endTime":1198.03,"body":"Oh, 100%."},{"speaker":"Chuck Lafferty","startTime":1198.03,"endTime":1199.17,"body":"100%."},{"speaker":"Chuck Lafferty","startTime":1199.17,"endTime":1200.84,"body":"There's, there's so"},{"speaker":"Chuck Lafferty","startTime":1199.17,"endTime":1200.84,"body":"many things we do there."},{"speaker":"Chuck Lafferty","startTime":1201.16,"endTime":1203.699,"body":"Um, we do things, again,"},{"speaker":"Chuck Lafferty","startTime":1201.16,"endTime":1203.699,"body":"I mentioned surveys."},{"speaker":"Chuck Lafferty","startTime":1203.77,"endTime":1204.1,"body":"Right."},{"speaker":"Chuck Lafferty","startTime":1204.11,"endTime":1206.87,"body":"So we, we ask people"},{"speaker":"Chuck Lafferty","startTime":1204.11,"endTime":1206.87,"body":"directly, uh, how they feel."},{"speaker":"Chuck Lafferty","startTime":1207.18,"endTime":1208.41,"body":"We also do observations."},{"speaker":"Chuck Lafferty","startTime":1208.42,"endTime":1210.23,"body":"I call this also"},{"speaker":"Chuck Lafferty","startTime":1208.42,"endTime":1210.23,"body":"fueling your backlog."},{"speaker":"Conor Bronsdon","startTime":1210.545,"endTime":1212.405,"body":"So when you say"},{"speaker":"Conor Bronsdon","startTime":1210.545,"endTime":1212.405,"body":"observations, this, uh, like"},{"speaker":"Conor Bronsdon","startTime":1212.41,"endTime":1215.555,"body":"ride-alongs for devs basically"},{"speaker":"Conor Bronsdon","startTime":1212.41,"endTime":1215.555,"body":"with customers or what is this?"},{"speaker":"Conor Bronsdon","startTime":1215.56,"endTime":1215.915,"body":"So"},{"speaker":"Chuck Lafferty","startTime":1215.915,"endTime":1217.835,"body":"it's there,"},{"speaker":"Chuck Lafferty","startTime":1215.915,"endTime":1217.835,"body":"there's actually, um, a"},{"speaker":"Chuck Lafferty","startTime":1217.835,"endTime":1219.335,"body":"field called user research."},{"speaker":"Chuck Lafferty","startTime":1219.425,"endTime":1219.515,"body":"Mm-Hmm."},{"speaker":"Chuck Lafferty","startTime":1219.515,"endTime":1221.915,"body":"And you, you might have"},{"speaker":"Chuck Lafferty","startTime":1219.515,"endTime":1221.915,"body":"heard of UX heard user, user"},{"speaker":"Chuck Lafferty","startTime":1221.915,"endTime":1223.925,"body":"design, stuff like that,"},{"speaker":"Chuck Lafferty","startTime":1221.915,"endTime":1223.925,"body":"but not a lot of people"},{"speaker":"Chuck Lafferty","startTime":1223.93,"endTime":1225.095,"body":"hear about user research."},{"speaker":"Chuck Lafferty","startTime":1225.515,"endTime":1228.665,"body":"So this is people that you know"},{"speaker":"Chuck Lafferty","startTime":1225.515,"endTime":1228.665,"body":"are, are in the industry and,"},{"speaker":"Chuck Lafferty","startTime":1228.695,"endTime":1232.145,"body":"um, we, we have them at a DP"},{"speaker":"Chuck Lafferty","startTime":1228.695,"endTime":1232.145,"body":"and what they will do is they"},{"speaker":"Chuck Lafferty","startTime":1232.145,"endTime":1234.005,"body":"are legit academic researchers."},{"speaker":"Chuck Lafferty","startTime":1234.035,"endTime":1234.275,"body":"Yeah."},{"speaker":"Chuck Lafferty","startTime":1234.935,"endTime":1237.785,"body":"They're actually a part of"},{"speaker":"Chuck Lafferty","startTime":1234.935,"endTime":1237.785,"body":"our teams at a DP and, and"},{"speaker":"Chuck Lafferty","startTime":1238.025,"endTime":1239.045,"body":"there's a lot of 'em at a DP."},{"speaker":"Chuck Lafferty","startTime":1239.55,"endTime":1242.06,"body":"And what we do is, they'll"},{"speaker":"Chuck Lafferty","startTime":1239.55,"endTime":1242.06,"body":"do time and motion studies."},{"speaker":"Chuck Lafferty","startTime":1242.33,"endTime":1245.04,"body":"They'll do things like"},{"speaker":"Chuck Lafferty","startTime":1242.33,"endTime":1245.04,"body":"watching users complete tasks"},{"speaker":"Chuck Lafferty","startTime":1245.07,"endTime":1248.02,"body":"and figure out how long they"},{"speaker":"Chuck Lafferty","startTime":1245.07,"endTime":1248.02,"body":"take or how easy it was."},{"speaker":"Chuck Lafferty","startTime":1248.02,"endTime":1250.43,"body":"And we'll ask the users at"},{"speaker":"Chuck Lafferty","startTime":1248.02,"endTime":1250.43,"body":"the end, we'll say, um, how"},{"speaker":"Chuck Lafferty","startTime":1250.43,"endTime":1251.949,"body":"easy was this task, you know?"},{"speaker":"Chuck Lafferty","startTime":1252.21,"endTime":1254.459,"body":"And then we'll get scores"},{"speaker":"Chuck Lafferty","startTime":1252.21,"endTime":1254.459,"body":"from that and we'll be able to"},{"speaker":"Chuck Lafferty","startTime":1254.5,"endTime":1258.0,"body":"take scientific measurements"},{"speaker":"Chuck Lafferty","startTime":1254.5,"endTime":1258.0,"body":"about how productive that"},{"speaker":"Chuck Lafferty","startTime":1258.0,"endTime":1261.98,"body":"was, and then we'll apply"},{"speaker":"Chuck Lafferty","startTime":1258.0,"endTime":1261.98,"body":"it, a hypothesis, then"},{"speaker":"Chuck Lafferty","startTime":1261.98,"endTime":1264.08,"body":"we'll apply whatever the"},{"speaker":"Chuck Lafferty","startTime":1261.98,"endTime":1264.08,"body":"change was and retest."},{"speaker":"Chuck Lafferty","startTime":1264.43,"endTime":1265.28,"body":"Did the scores go up?"},{"speaker":"Chuck Lafferty","startTime":1266.02,"endTime":1267.79,"body":"and it's the scientific"},{"speaker":"Chuck Lafferty","startTime":1266.02,"endTime":1267.79,"body":"method, right?"},{"speaker":"Chuck Lafferty","startTime":1267.85,"endTime":1270.34,"body":"And so we just keep doing that"},{"speaker":"Chuck Lafferty","startTime":1267.85,"endTime":1270.34,"body":"over and over until the scores"},{"speaker":"Chuck Lafferty","startTime":1270.4,"endTime":1271.36,"body":"are where we want them to be."},{"speaker":"Chuck Lafferty","startTime":1271.9,"endTime":1272.98,"body":"So that's fueling your backlog."},{"speaker":"Chuck Lafferty","startTime":1272.98,"endTime":1275.05,"body":"And you mentioned, you did"},{"speaker":"Chuck Lafferty","startTime":1272.98,"endTime":1275.05,"body":"mention seat rides that the"},{"speaker":"Chuck Lafferty","startTime":1275.05,"endTime":1276.31,"body":"other one is called seat rides."},{"speaker":"Chuck Lafferty","startTime":1276.52,"endTime":1277.39,"body":"That's a little bit different."},{"speaker":"Chuck Lafferty","startTime":1277.45,"endTime":1277.75,"body":"Okay."},{"speaker":"Chuck Lafferty","startTime":1277.99,"endTime":1280.6,"body":"A seat ride is not like me"},{"speaker":"Chuck Lafferty","startTime":1277.99,"endTime":1280.6,"body":"flinging you down the hallway"},{"speaker":"Chuck Lafferty","startTime":1280.6,"endTime":1281.74,"body":"in your wheelie chair right now."},{"speaker":"Chuck Lafferty","startTime":1282.46,"endTime":1286.39,"body":"A seat ride is when, um,"},{"speaker":"Chuck Lafferty","startTime":1282.46,"endTime":1286.39,"body":"you sit with a person"},{"speaker":"Chuck Lafferty","startTime":1286.39,"endTime":1287.115,"body":"using your application."},{"speaker":"Chuck Lafferty","startTime":1288.18,"endTime":1291.06,"body":"So, when I will sit with a"},{"speaker":"Chuck Lafferty","startTime":1288.18,"endTime":1291.06,"body":"person that's actually using the"},{"speaker":"Chuck Lafferty","startTime":1291.06,"endTime":1293.47,"body":"app, it's mind blowing, because"},{"speaker":"Chuck Lafferty","startTime":1291.06,"endTime":1293.47,"body":"they might have stickies on"},{"speaker":"Chuck Lafferty","startTime":1293.47,"endTime":1295.58,"body":"their monitor, they might have"},{"speaker":"Chuck Lafferty","startTime":1293.47,"endTime":1295.58,"body":"things they're writing down"},{"speaker":"Chuck Lafferty","startTime":1295.59,"endTime":1297.919,"body":"while they're trying to complete"},{"speaker":"Chuck Lafferty","startTime":1295.59,"endTime":1297.919,"body":"the task, and you realize the"},{"speaker":"Chuck Lafferty","startTime":1297.92,"endTime":1300.39,"body":"thing they're writing down is"},{"speaker":"Chuck Lafferty","startTime":1297.92,"endTime":1300.39,"body":"either a feature you already"},{"speaker":"Chuck Lafferty","startTime":1300.39,"endTime":1303.78,"body":"have, or it's a feature that"},{"speaker":"Chuck Lafferty","startTime":1300.39,"endTime":1303.78,"body":"you can now invent for them,"},{"speaker":"Chuck Lafferty","startTime":1304.2,"endTime":1306.589,"body":"so that they don't have to go"},{"speaker":"Chuck Lafferty","startTime":1304.2,"endTime":1306.589,"body":"and write the sticky note down,"},{"speaker":"Chuck Lafferty","startTime":1306.72,"endTime":1308.0,"body":"something you place right away."},{"speaker":"Chuck Lafferty","startTime":1308.2,"endTime":1309.92,"body":"You won't know that unless"},{"speaker":"Chuck Lafferty","startTime":1308.2,"endTime":1309.92,"body":"you go sit with the person."},{"speaker":"Chuck Lafferty","startTime":1310.24,"endTime":1313.63,"body":"Just watching them use your"},{"speaker":"Chuck Lafferty","startTime":1310.24,"endTime":1313.63,"body":"app and their environment,"},{"speaker":"Chuck Lafferty","startTime":1313.64,"endTime":1314.33,"body":"what's around them."},{"speaker":"Chuck Lafferty","startTime":1314.71,"endTime":1315.49,"body":"Is there a mirror?"},{"speaker":"Chuck Lafferty","startTime":1315.49,"endTime":1317.32,"body":"Is there, is there something"},{"speaker":"Chuck Lafferty","startTime":1315.49,"endTime":1317.32,"body":"else they're doing?"},{"speaker":"Chuck Lafferty","startTime":1317.32,"endTime":1318.7,"body":"Is it, how are they"},{"speaker":"Chuck Lafferty","startTime":1317.32,"endTime":1318.7,"body":"facing the computer?"},{"speaker":"Chuck Lafferty","startTime":1318.7,"endTime":1320.05,"body":"What screens do they have?"},{"speaker":"Chuck Lafferty","startTime":1320.05,"endTime":1320.68,"body":"What on?"},{"speaker":"Chuck Lafferty","startTime":1321.01,"endTime":1322.78,"body":"Because then you'll discover,"},{"speaker":"Chuck Lafferty","startTime":1321.01,"endTime":1322.78,"body":"oh, they have Outlook open"},{"speaker":"Chuck Lafferty","startTime":1322.785,"endTime":1324.88,"body":"over here, and they have"},{"speaker":"Chuck Lafferty","startTime":1322.785,"endTime":1324.88,"body":"our app open over here."},{"speaker":"Chuck Lafferty","startTime":1325.39,"endTime":1325.72,"body":"Why?"},{"speaker":"Chuck Lafferty","startTime":1325.75,"endTime":1326.8,"body":"Why do they have Outlook open?"},{"speaker":"Chuck Lafferty","startTime":1326.805,"endTime":1327.88,"body":"Well, they need"},{"speaker":"Chuck Lafferty","startTime":1326.805,"endTime":1327.88,"body":"to send an email."},{"speaker":"Chuck Lafferty","startTime":1328.42,"endTime":1331.15,"body":"And so you're going to, you're"},{"speaker":"Chuck Lafferty","startTime":1328.42,"endTime":1331.15,"body":"gonna get so much more about"},{"speaker":"Chuck Lafferty","startTime":1331.15,"endTime":1333.1,"body":"how you can put more things"},{"speaker":"Chuck Lafferty","startTime":1331.15,"endTime":1333.1,"body":"in your app if you discover"},{"speaker":"Conor Bronsdon","startTime":1333.1,"endTime":1333.34,"body":"that."},{"speaker":"Conor Bronsdon","startTime":1333.49,"endTime":1335.47,"body":"Yeah, that context is so"},{"speaker":"Conor Bronsdon","startTime":1333.49,"endTime":1335.47,"body":"important, the understanding of"},{"speaker":"Conor Bronsdon","startTime":1335.47,"endTime":1336.575,"body":"how real users use it, because."},{"speaker":"Conor Bronsdon","startTime":1337.33,"endTime":1339.69,"body":"And this is so common in"},{"speaker":"Conor Bronsdon","startTime":1337.33,"endTime":1339.69,"body":"application development that we"},{"speaker":"Conor Bronsdon","startTime":1339.69,"endTime":1343.2,"body":"imagine this path of, Oh, the"},{"speaker":"Conor Bronsdon","startTime":1339.69,"endTime":1343.2,"body":"user will do this, and then I'm"},{"speaker":"Conor Bronsdon","startTime":1343.2,"endTime":1346.25,"body":"sure you've seen this famous"},{"speaker":"Conor Bronsdon","startTime":1343.2,"endTime":1346.25,"body":"video of, Uh, you know, square"},{"speaker":"Conor Bronsdon","startTime":1346.25,"endTime":1348.38,"body":"pegs go in the square hole."},{"speaker":"Conor Bronsdon","startTime":1348.38,"endTime":1348.92,"body":"Okay, great."},{"speaker":"Conor Bronsdon","startTime":1348.93,"endTime":1350.989,"body":"Like, triangle peg also"},{"speaker":"Conor Bronsdon","startTime":1348.93,"endTime":1350.989,"body":"goes in the square hole."},{"speaker":"Conor Bronsdon","startTime":1351.0,"endTime":1351.29,"body":"Great."},{"speaker":"Conor Bronsdon","startTime":1351.29,"endTime":1352.23,"body":"Like, it just keeps"},{"speaker":"Conor Bronsdon","startTime":1351.29,"endTime":1352.23,"body":"going in there."},{"speaker":"Conor Bronsdon","startTime":1352.24,"endTime":1354.53,"body":"We're like, wait, we designed"},{"speaker":"Conor Bronsdon","startTime":1352.24,"endTime":1354.53,"body":"all these, there's a triangle"},{"speaker":"Conor Bronsdon","startTime":1354.53,"endTime":1355.13,"body":"hole, put it through there."},{"speaker":"Conor Bronsdon","startTime":1355.13,"endTime":1356.45,"body":"No, no, it just goes"},{"speaker":"Conor Bronsdon","startTime":1355.13,"endTime":1356.45,"body":"in the square hole."},{"speaker":"Conor Bronsdon","startTime":1357.16,"endTime":1360.63,"body":"And I think it's such a common"},{"speaker":"Conor Bronsdon","startTime":1357.16,"endTime":1360.63,"body":"thing for us to discover when"},{"speaker":"Conor Bronsdon","startTime":1360.63,"endTime":1365.69,"body":"we do these, these, uh, ride"},{"speaker":"Conor Bronsdon","startTime":1360.63,"endTime":1365.69,"body":"alongs with our Users, and we"},{"speaker":"Conor Bronsdon","startTime":1365.73,"endTime":1367.97,"body":"go, Oh, you're using this in a"},{"speaker":"Conor Bronsdon","startTime":1365.73,"endTime":1367.97,"body":"different way than I expected."},{"speaker":"Conor Bronsdon","startTime":1367.97,"endTime":1369.76,"body":"And maybe you don't know about"},{"speaker":"Conor Bronsdon","startTime":1367.97,"endTime":1369.76,"body":"this feature that you mentioned."},{"speaker":"Conor Bronsdon","startTime":1369.77,"endTime":1370.53,"body":"So the beauty"},{"speaker":"Chuck Lafferty","startTime":1370.53,"endTime":1373.7,"body":"of what all"},{"speaker":"Chuck Lafferty","startTime":1370.53,"endTime":1373.7,"body":"this, this research does is you"},{"speaker":"Chuck Lafferty","startTime":1373.7,"endTime":1377.989,"body":"are now making your employees"},{"speaker":"Chuck Lafferty","startTime":1373.7,"endTime":1377.989,"body":"use your app more engaged."},{"speaker":"Chuck Lafferty","startTime":1378.46,"endTime":1380.509,"body":"You are now making them"},{"speaker":"Chuck Lafferty","startTime":1378.46,"endTime":1380.509,"body":"better at their job."},{"speaker":"Chuck Lafferty","startTime":1380.94,"endTime":1381.84,"body":"They're more productive."},{"speaker":"Chuck Lafferty","startTime":1381.87,"endTime":1382.53,"body":"And guess what?"},{"speaker":"Chuck Lafferty","startTime":1382.85,"endTime":1386.03,"body":"They become happier"},{"speaker":"Chuck Lafferty","startTime":1382.85,"endTime":1386.03,"body":"because their app is what"},{"speaker":"Chuck Lafferty","startTime":1386.03,"endTime":1387.23,"body":"they needed to do, right?"},{"speaker":"Chuck Lafferty","startTime":1387.31,"endTime":1389.39,"body":"And so now you're scaling"},{"speaker":"Chuck Lafferty","startTime":1387.31,"endTime":1389.39,"body":"your engagement, not just"},{"speaker":"Chuck Lafferty","startTime":1389.39,"endTime":1391.88,"body":"from your development team,"},{"speaker":"Chuck Lafferty","startTime":1389.39,"endTime":1391.88,"body":"but now to the whole company."},{"speaker":"Conor Bronsdon","startTime":1392.63,"endTime":1393.96,"body":"That's a"},{"speaker":"Conor Bronsdon","startTime":1392.63,"endTime":1393.96,"body":"wonderful philosophy, and"},{"speaker":"Conor Bronsdon","startTime":1394.07,"endTime":1398.84,"body":"I've heard you talk about"},{"speaker":"Conor Bronsdon","startTime":1394.07,"endTime":1398.84,"body":"how this contributes to"},{"speaker":"Conor Bronsdon","startTime":1398.85,"endTime":1399.84,"body":"winning in the workplace."},{"speaker":"Conor Bronsdon","startTime":1399.87,"endTime":1403.05,"body":"In fact, you use a quote in your"},{"speaker":"Conor Bronsdon","startTime":1399.87,"endTime":1403.05,"body":"presentation from Doug Conan,"},{"speaker":"Conor Bronsdon","startTime":1403.55,"endTime":1406.89,"body":"to win in the marketplace, you"},{"speaker":"Conor Bronsdon","startTime":1403.55,"endTime":1406.89,"body":"must first win in the workplace."},{"speaker":"Conor Bronsdon","startTime":1407.23,"endTime":1407.999,"body":"What does that mean to you?"},{"speaker":"Chuck Lafferty","startTime":1409.15,"endTime":1410.959,"body":"Winning in"},{"speaker":"Chuck Lafferty","startTime":1409.15,"endTime":1410.959,"body":"the workplace means to me"},{"speaker":"Chuck Lafferty","startTime":1411.339,"endTime":1415.49,"body":"that our team is achieving"},{"speaker":"Chuck Lafferty","startTime":1411.339,"endTime":1415.49,"body":"what we set out to do, our key"},{"speaker":"Chuck Lafferty","startTime":1415.69,"endTime":1416.83,"body":"objectives and results, right?"},{"speaker":"Chuck Lafferty","startTime":1416.96,"endTime":1417.78,"body":"Our OKRs."},{"speaker":"Chuck Lafferty","startTime":1418.23,"endTime":1421.52,"body":"We are, we are doing things"},{"speaker":"Chuck Lafferty","startTime":1418.23,"endTime":1421.52,"body":"like meeting our deadlines."},{"speaker":"Chuck Lafferty","startTime":1422.13,"endTime":1424.54,"body":"We are producing things"},{"speaker":"Chuck Lafferty","startTime":1422.13,"endTime":1424.54,"body":"for the company of value."},{"speaker":"Chuck Lafferty","startTime":1424.59,"endTime":1427.33,"body":"We're measuring our outcomes"},{"speaker":"Chuck Lafferty","startTime":1424.59,"endTime":1427.33,"body":"and they're making an impact."},{"speaker":"Chuck Lafferty","startTime":1428.5,"endTime":1432.7,"body":"Also, with that, is we have"},{"speaker":"Chuck Lafferty","startTime":1428.5,"endTime":1432.7,"body":"employees who want to stay,"},{"speaker":"Chuck Lafferty","startTime":1433.25,"endTime":1436.499,"body":"who are productive, who are"},{"speaker":"Chuck Lafferty","startTime":1433.25,"endTime":1436.499,"body":"happy, who are feeling fulfilled"},{"speaker":"Chuck Lafferty","startTime":1436.5,"endTime":1439.039,"body":"with their jobs, and feel like"},{"speaker":"Chuck Lafferty","startTime":1436.5,"endTime":1439.039,"body":"they are making an impact."},{"speaker":"Chuck Lafferty","startTime":1439.27,"endTime":1440.67,"body":"So now you can see the balance."},{"speaker":"Chuck Lafferty","startTime":1441.37,"endTime":1445.67,"body":"The balance is between having"},{"speaker":"Chuck Lafferty","startTime":1441.37,"endTime":1445.67,"body":"someone become feeling like"},{"speaker":"Chuck Lafferty","startTime":1445.67,"endTime":1448.87,"body":"we're producing a lot of"},{"speaker":"Chuck Lafferty","startTime":1445.67,"endTime":1448.87,"body":"value, but also Being happy."},{"speaker":"Chuck Lafferty","startTime":1449.03,"endTime":1450.67,"body":"To me, that's winning"},{"speaker":"Chuck Lafferty","startTime":1449.03,"endTime":1450.67,"body":"in the workplace."},{"speaker":"Chuck Lafferty","startTime":1450.97,"endTime":1454.59,"body":"If we're able to do that, to"},{"speaker":"Chuck Lafferty","startTime":1450.97,"endTime":1454.59,"body":"get happy clients, you need"},{"speaker":"Chuck Lafferty","startTime":1454.59,"endTime":1455.78,"body":"to have happy employees."},{"speaker":"Chuck Lafferty","startTime":1456.6,"endTime":1459.28,"body":"And so, and to have happy"},{"speaker":"Chuck Lafferty","startTime":1456.6,"endTime":1459.28,"body":"employees, you better give"},{"speaker":"Chuck Lafferty","startTime":1459.28,"endTime":1460.52,"body":"them the tools to do their"},{"speaker":"Conor Bronsdon","startTime":1460.52,"endTime":1460.85,"body":"job."},{"speaker":"Conor Bronsdon","startTime":1461.3,"endTime":1462.36,"body":"And engage them, as"},{"speaker":"Chuck Lafferty","startTime":1462.36,"endTime":1463.139,"body":"you've talked about."},{"speaker":"Chuck Lafferty","startTime":1463.28,"endTime":1463.98,"body":"This does it."},{"speaker":"Chuck Lafferty","startTime":1464.39,"endTime":1466.11,"body":"Doing things like this"},{"speaker":"Chuck Lafferty","startTime":1464.39,"endTime":1466.11,"body":"helps engage them."},{"speaker":"Chuck Lafferty","startTime":1466.56,"endTime":1467.199,"body":"So, how do you"},{"speaker":"Conor Bronsdon","startTime":1467.24,"endTime":1469.94,"body":"scale that"},{"speaker":"Conor Bronsdon","startTime":1467.24,"endTime":1469.94,"body":"engagement with tooling or,"},{"speaker":"Conor Bronsdon","startTime":1469.94,"endTime":1473.11,"body":"or cultural approaches, uh,"},{"speaker":"Conor Bronsdon","startTime":1469.94,"endTime":1473.11,"body":"across a major enterprise"},{"speaker":"Chuck Lafferty","startTime":1473.12,"endTime":1473.74,"body":"like ADB?"},{"speaker":"Chuck Lafferty","startTime":1474.305,"endTime":1476.435,"body":"Well, I can talk about"},{"speaker":"Chuck Lafferty","startTime":1474.305,"endTime":1476.435,"body":"our development teams"},{"speaker":"Chuck Lafferty","startTime":1476.435,"endTime":1477.415,"body":"and the stuff we do."},{"speaker":"Chuck Lafferty","startTime":1477.655,"endTime":1480.855,"body":"Um, you know, we do some of the,"},{"speaker":"Chuck Lafferty","startTime":1477.655,"endTime":1480.855,"body":"uh, the traditional practices of"},{"speaker":"Chuck Lafferty","startTime":1480.855,"endTime":1483.425,"body":"Agile, as you can imagine, like"},{"speaker":"Chuck Lafferty","startTime":1480.855,"endTime":1483.425,"body":"a lot of development teams do."},{"speaker":"Chuck Lafferty","startTime":1483.644,"endTime":1485.034,"body":"We try to make it a"},{"speaker":"Chuck Lafferty","startTime":1483.644,"endTime":1485.034,"body":"little more fun, though."},{"speaker":"Chuck Lafferty","startTime":1485.365,"endTime":1488.685,"body":"You know, we have our meetings"},{"speaker":"Chuck Lafferty","startTime":1485.365,"endTime":1488.685,"body":"where we try to keep, as few"},{"speaker":"Chuck Lafferty","startTime":1488.685,"endTime":1491.005,"body":"people in meetings as we can so"},{"speaker":"Chuck Lafferty","startTime":1488.685,"endTime":1491.005,"body":"that people can feel productive."},{"speaker":"Chuck Lafferty","startTime":1491.455,"endTime":1493.295,"body":"You know, so we're, so"},{"speaker":"Chuck Lafferty","startTime":1491.455,"endTime":1493.295,"body":"we're engaging the right"},{"speaker":"Chuck Lafferty","startTime":1493.295,"endTime":1494.165,"body":"folks in the teams."},{"speaker":"Chuck Lafferty","startTime":1494.555,"endTime":1496.205,"body":"We do things like"},{"speaker":"Chuck Lafferty","startTime":1494.555,"endTime":1496.205,"body":"survey roulette."},{"speaker":"Chuck Lafferty","startTime":1496.485,"endTime":1498.525,"body":"We do things like"},{"speaker":"Chuck Lafferty","startTime":1496.485,"endTime":1498.525,"body":"having teammates get"},{"speaker":"Chuck Lafferty","startTime":1498.525,"endTime":1499.905,"body":"together, have meetings."},{"speaker":"Chuck Lafferty","startTime":1500.195,"endTime":1501.845,"body":"Where there, where there's"},{"speaker":"Chuck Lafferty","startTime":1500.195,"endTime":1501.845,"body":"not just two people"},{"speaker":"Chuck Lafferty","startTime":1501.845,"endTime":1504.035,"body":"talking, you know where"},{"speaker":"Chuck Lafferty","startTime":1501.845,"endTime":1504.035,"body":"the whole team is talking?"},{"speaker":"Chuck Lafferty","startTime":1504.035,"endTime":1506.255,"body":"You can hear high"},{"speaker":"Chuck Lafferty","startTime":1504.035,"endTime":1506.255,"body":"performance, you can hear"},{"speaker":"Chuck Lafferty","startTime":1506.255,"endTime":1507.245,"body":"engagement on the phone."},{"speaker":"Chuck Lafferty","startTime":1507.545,"endTime":1507.845,"body":"Okay."},{"speaker":"Chuck Lafferty","startTime":1508.085,"endTime":1510.875,"body":"And the way that you do that"},{"speaker":"Chuck Lafferty","startTime":1508.085,"endTime":1510.875,"body":"is through short chatter."},{"speaker":"Chuck Lafferty","startTime":1511.295,"endTime":1513.095,"body":"So what you're gonna hear is"},{"speaker":"Chuck Lafferty","startTime":1511.295,"endTime":1513.095,"body":"someone say something for a"},{"speaker":"Chuck Lafferty","startTime":1513.095,"endTime":1515.975,"body":"few seconds or or a minute"},{"speaker":"Chuck Lafferty","startTime":1513.095,"endTime":1515.975,"body":"at most, and another person"},{"speaker":"Chuck Lafferty","startTime":1515.98,"endTime":1518.105,"body":"chime in and say their part"},{"speaker":"Chuck Lafferty","startTime":1515.98,"endTime":1518.105,"body":"and another person chime in."},{"speaker":"Chuck Lafferty","startTime":1518.405,"endTime":1520.565,"body":"And as soon as you hear"},{"speaker":"Chuck Lafferty","startTime":1518.405,"endTime":1520.565,"body":"everybody on the phone starting"},{"speaker":"Chuck Lafferty","startTime":1520.565,"endTime":1522.995,"body":"to talk like that, you know,"},{"speaker":"Chuck Lafferty","startTime":1520.565,"endTime":1522.995,"body":"you have an engaged team."},{"speaker":"Chuck Lafferty","startTime":1522.995,"endTime":1523.985,"body":"They, they got past."},{"speaker":"Chuck Lafferty","startTime":1524.495,"endTime":1525.965,"body":"Tuckman's group stages"},{"speaker":"Chuck Lafferty","startTime":1524.495,"endTime":1525.965,"body":"of storming, norming,"},{"speaker":"Chuck Lafferty","startTime":1525.965,"endTime":1528.845,"body":"performing positive crosstalk,"},{"speaker":"Chuck Lafferty","startTime":1525.965,"endTime":1528.845,"body":"positive, crosstalk."},{"speaker":"Chuck Lafferty","startTime":1529.025,"endTime":1530.795,"body":"People aren't no"},{"speaker":"Chuck Lafferty","startTime":1529.025,"endTime":1530.795,"body":"butting each other."},{"speaker":"Chuck Lafferty","startTime":1531.185,"endTime":1532.475,"body":"They're not using names."},{"speaker":"Chuck Lafferty","startTime":1532.715,"endTime":1536.015,"body":"They're saying what the problem"},{"speaker":"Chuck Lafferty","startTime":1532.715,"endTime":1536.015,"body":"is, not that you know this,"},{"speaker":"Chuck Lafferty","startTime":1536.065,"endTime":1537.685,"body":"John, your architecture's bad."},{"speaker":"Chuck Lafferty","startTime":1538.105,"endTime":1540.205,"body":"They're saying, um,"},{"speaker":"Chuck Lafferty","startTime":1538.105,"endTime":1540.205,"body":"the architecture's bad."},{"speaker":"Conor Bronsdon","startTime":1540.355,"endTime":1541.195,"body":"They're"},{"speaker":"Conor Bronsdon","startTime":1540.355,"endTime":1541.195,"body":"improvising live"},{"speaker":"Conor Bronsdon","startTime":1541.465,"endTime":1541.945,"body":"together."},{"speaker":"Conor Bronsdon","startTime":1542.065,"endTime":1543.835,"body":"I mean, you used the"},{"speaker":"Conor Bronsdon","startTime":1542.065,"endTime":1543.835,"body":"phrase Yes and earlier."},{"speaker":"Chuck Lafferty","startTime":1543.865,"endTime":1543.925,"body":"Yeah."},{"speaker":"Chuck Lafferty","startTime":1543.925,"endTime":1546.535,"body":"You're not, you're separating"},{"speaker":"Chuck Lafferty","startTime":1543.925,"endTime":1546.535,"body":"the problem from the person."},{"speaker":"Conor Bronsdon","startTime":1546.625,"endTime":1546.865,"body":"Yeah."},{"speaker":"Chuck Lafferty","startTime":1546.895,"endTime":1548.815,"body":"And then the"},{"speaker":"Chuck Lafferty","startTime":1546.895,"endTime":1548.815,"body":"team starts to excel 'cause they"},{"speaker":"Chuck Lafferty","startTime":1548.815,"endTime":1550.765,"body":"realize I'm not against you."},{"speaker":"Chuck Lafferty","startTime":1550.855,"endTime":1551.43,"body":"We're against the problem."},{"speaker":"Conor Bronsdon","startTime":1552.11,"endTime":1552.32,"body":"Yeah."},{"speaker":"Chuck Lafferty","startTime":1552.36,"endTime":1553.31,"body":"And"},{"speaker":"Chuck Lafferty","startTime":1552.36,"endTime":1553.31,"body":"that's how they, that's"},{"speaker":"Chuck Lafferty","startTime":1553.31,"endTime":1553.72,"body":"how they come to each"},{"speaker":"Chuck Lafferty","startTime":1553.72,"endTime":1553.75,"body":"other."},{"speaker":"Conor Bronsdon","startTime":1553.75,"endTime":1555.11,"body":"And"},{"speaker":"Conor Bronsdon","startTime":1553.75,"endTime":1555.11,"body":"that separation of the"},{"speaker":"Conor Bronsdon","startTime":1555.11,"endTime":1557.69,"body":"problem from the person"},{"speaker":"Conor Bronsdon","startTime":1555.11,"endTime":1557.69,"body":"is such a crucial thing"},{"speaker":"Conor Bronsdon","startTime":1558.15,"endTime":1558.94,"body":"regardless of relationship."},{"speaker":"Conor Bronsdon","startTime":1558.94,"endTime":1560.55,"body":"I mean, it's a very common"},{"speaker":"Conor Bronsdon","startTime":1558.94,"endTime":1560.55,"body":"thing you hear talked about"},{"speaker":"Conor Bronsdon","startTime":1560.55,"endTime":1563.889,"body":"in like relationship therapy"},{"speaker":"Conor Bronsdon","startTime":1560.55,"endTime":1563.889,"body":"and it's also something that"},{"speaker":"Conor Bronsdon","startTime":1563.929,"endTime":1566.049,"body":"is obviously crucial for other"},{"speaker":"Conor Bronsdon","startTime":1563.929,"endTime":1566.049,"body":"important relationships in your"},{"speaker":"Conor Bronsdon","startTime":1566.049,"endTime":1566.909,"body":"life including your workmates."},{"speaker":"Conor Bronsdon","startTime":1568.08,"endTime":1568.11,"body":"Sure."},{"speaker":"Conor Bronsdon","startTime":1568.11,"endTime":1571.76,"body":"So I love that you're kind of"},{"speaker":"Conor Bronsdon","startTime":1568.11,"endTime":1571.76,"body":"bringing in these concepts and"},{"speaker":"Conor Bronsdon","startTime":1571.79,"endTime":1577.195,"body":"I'd love to close by asking you,"},{"speaker":"Conor Bronsdon","startTime":1571.79,"endTime":1577.195,"body":"what those listening to this"},{"speaker":"Conor Bronsdon","startTime":1577.195,"endTime":1579.805,"body":"interview right now should be"},{"speaker":"Conor Bronsdon","startTime":1577.195,"endTime":1579.805,"body":"doing to improve engagement."},{"speaker":"Conor Bronsdon","startTime":1579.805,"endTime":1581.965,"body":"What are the tangible"},{"speaker":"Conor Bronsdon","startTime":1579.805,"endTime":1581.965,"body":"or actionable steps they"},{"speaker":"Conor Bronsdon","startTime":1581.965,"endTime":1582.565,"body":"should take?"},{"speaker":"Chuck Lafferty","startTime":1582.805,"endTime":1584.215,"body":"So the first"},{"speaker":"Chuck Lafferty","startTime":1582.805,"endTime":1584.215,"body":"thing that I want you all to"},{"speaker":"Chuck Lafferty","startTime":1584.215,"endTime":1586.255,"body":"do that, especially if you're"},{"speaker":"Chuck Lafferty","startTime":1584.215,"endTime":1586.255,"body":"a leader, is do one-on-ones."},{"speaker":"Chuck Lafferty","startTime":1586.585,"endTime":1588.085,"body":"That's, that's the ground rules."},{"speaker":"Chuck Lafferty","startTime":1588.085,"endTime":1589.225,"body":"That's table stakes."},{"speaker":"Chuck Lafferty","startTime":1589.645,"endTime":1592.555,"body":"So get out there, spend at"},{"speaker":"Chuck Lafferty","startTime":1589.645,"endTime":1592.555,"body":"least a half hour with all"},{"speaker":"Chuck Lafferty","startTime":1592.555,"endTime":1593.305,"body":"of your direct reports."},{"speaker":"Chuck Lafferty","startTime":1593.815,"endTime":1596.555,"body":"If you're not doing that, or"},{"speaker":"Chuck Lafferty","startTime":1593.815,"endTime":1596.555,"body":"even if you're a team lead,"},{"speaker":"Chuck Lafferty","startTime":1596.785,"endTime":1599.605,"body":"or you're a business analyst"},{"speaker":"Chuck Lafferty","startTime":1596.785,"endTime":1599.605,"body":"or a product owner, you should"},{"speaker":"Chuck Lafferty","startTime":1599.615,"endTime":1602.475,"body":"be meeting with the people"},{"speaker":"Chuck Lafferty","startTime":1599.615,"endTime":1602.475,"body":"who work with you at least"},{"speaker":"Chuck Lafferty","startTime":1602.475,"endTime":1603.595,"body":"once a week, one on one."},{"speaker":"Chuck Lafferty","startTime":1604.215,"endTime":1606.045,"body":"That's my big recommendation."},{"speaker":"Chuck Lafferty","startTime":1606.045,"endTime":1609.225,"body":"If your team is too large, maybe"},{"speaker":"Chuck Lafferty","startTime":1606.045,"endTime":1609.225,"body":"you scale that to be a 15 minute"},{"speaker":"Chuck Lafferty","startTime":1609.225,"endTime":1612.365,"body":"conversation or every other week"},{"speaker":"Chuck Lafferty","startTime":1609.225,"endTime":1612.365,"body":"to make sure you get those in."},{"speaker":"Chuck Lafferty","startTime":1612.665,"endTime":1613.935,"body":"That's the one I want"},{"speaker":"Chuck Lafferty","startTime":1612.665,"endTime":1613.935,"body":"you to do the most."},{"speaker":"Chuck Lafferty","startTime":1623.13,"endTime":1625.44,"body":"Your manager, and if you trust"},{"speaker":"Chuck Lafferty","startTime":1623.13,"endTime":1625.44,"body":"your teammates around you."},{"speaker":"Chuck Lafferty","startTime":1625.89,"endTime":1628.15,"body":"So that's, that's the one that"},{"speaker":"Chuck Lafferty","startTime":1625.89,"endTime":1628.15,"body":"I want you to focus on, figure"},{"speaker":"Chuck Lafferty","startTime":1628.15,"endTime":1630.07,"body":"out how you can actually build"},{"speaker":"Chuck Lafferty","startTime":1628.15,"endTime":1630.07,"body":"relationships with everybody."},{"speaker":"Chuck Lafferty","startTime":1630.67,"endTime":1634.5,"body":"And then just be somebody who's"},{"speaker":"Chuck Lafferty","startTime":1630.67,"endTime":1634.5,"body":"going to listen, because a lot"},{"speaker":"Chuck Lafferty","startTime":1634.5,"endTime":1636.79,"body":"of people just want to be heard."},{"speaker":"Chuck Lafferty","startTime":1637.12,"endTime":1639.08,"body":"They want to know that what"},{"speaker":"Chuck Lafferty","startTime":1637.12,"endTime":1639.08,"body":"they're saying is not going"},{"speaker":"Chuck Lafferty","startTime":1639.08,"endTime":1640.97,"body":"off into the void and no"},{"speaker":"Chuck Lafferty","startTime":1639.08,"endTime":1640.97,"body":"one's doing anything about it."},{"speaker":"Chuck Lafferty","startTime":1641.52,"endTime":1645.71,"body":"So listen to people, acknowledge"},{"speaker":"Chuck Lafferty","startTime":1641.52,"endTime":1645.71,"body":"them, and try to fuel your"},{"speaker":"Chuck Lafferty","startTime":1645.71,"endTime":1649.08,"body":"backlogs with the stuff that"},{"speaker":"Chuck Lafferty","startTime":1645.71,"endTime":1649.08,"body":"you're hearing on your teams."},{"speaker":"Chuck Lafferty","startTime":1652.535,"endTime":1655.395,"body":"Put them on your backlogs about"},{"speaker":"Chuck Lafferty","startTime":1652.535,"endTime":1655.395,"body":"what challenges your direct team"},{"speaker":"Chuck Lafferty","startTime":1655.395,"endTime":1656.695,"body":"faces and then you as a leader."},{"speaker":"Chuck Lafferty","startTime":1657.335,"endTime":1660.695,"body":"You're going to excel your"},{"speaker":"Chuck Lafferty","startTime":1657.335,"endTime":1660.695,"body":"development team far beyond"},{"speaker":"Chuck Lafferty","startTime":1660.985,"endTime":1661.995,"body":"just telling them what to do."},{"speaker":"Chuck Lafferty","startTime":1662.335,"endTime":1662.995,"body":"That's a wonderful"},{"speaker":"Conor Bronsdon","startTime":1662.995,"endTime":1663.685,"body":"note to close on."},{"speaker":"Conor Bronsdon","startTime":1663.685,"endTime":1666.504,"body":"Chuck, I can't thank you"},{"speaker":"Conor Bronsdon","startTime":1663.685,"endTime":1666.504,"body":"enough for coming on the show."},{"speaker":"Conor Bronsdon","startTime":1666.715,"endTime":1669.415,"body":"It's amazing to have people"},{"speaker":"Conor Bronsdon","startTime":1666.715,"endTime":1669.415,"body":"from our community like yourself"},{"speaker":"Conor Bronsdon","startTime":1669.425,"endTime":1672.044,"body":"who've been listening and are"},{"speaker":"Conor Bronsdon","startTime":1669.425,"endTime":1672.044,"body":"also these incredible leaders"},{"speaker":"Conor Bronsdon","startTime":1672.045,"endTime":1673.264,"body":"come on to share your knowledge."},{"speaker":"Conor Bronsdon","startTime":1673.495,"endTime":1675.874,"body":"I'm excited to continue to"},{"speaker":"Conor Bronsdon","startTime":1673.495,"endTime":1675.874,"body":"follow your journey at ADP."},{"speaker":"Conor Bronsdon","startTime":1676.135,"endTime":1678.265,"body":"And if you're a listener to"},{"speaker":"Conor Bronsdon","startTime":1676.135,"endTime":1678.265,"body":"Dev Interrupted like Chuck,"},{"speaker":"Conor Bronsdon","startTime":1678.265,"endTime":1680.74,"body":"or maybe you're watching us on"},{"speaker":"Conor Bronsdon","startTime":1678.265,"endTime":1680.74,"body":"YouTube, Uh, make sure you're"},{"speaker":"Conor Bronsdon","startTime":1680.74,"endTime":1684.13,"body":"subscribed and ideally give"},{"speaker":"Conor Bronsdon","startTime":1680.74,"endTime":1684.13,"body":"us a little rating or review"},{"speaker":"Conor Bronsdon","startTime":1684.13,"endTime":1685.33,"body":"on your platform of choice."},{"speaker":"Conor Bronsdon","startTime":1685.39,"endTime":1687.54,"body":"I will have a link"},{"speaker":"Conor Bronsdon","startTime":1685.39,"endTime":1687.54,"body":"in the podcast notes."},{"speaker":"Conor Bronsdon","startTime":1687.55,"endTime":1690.48,"body":"It's so important for us to help"},{"speaker":"Conor Bronsdon","startTime":1687.55,"endTime":1690.48,"body":"keep spreading this message,"},{"speaker":"Conor Bronsdon","startTime":1690.48,"endTime":1692.56,"body":"help other teams improve"},{"speaker":"Conor Bronsdon","startTime":1690.48,"endTime":1692.56,"body":"their employee engagement,"},{"speaker":"Conor Bronsdon","startTime":1692.79,"endTime":1694.94,"body":"and help improving high"},{"speaker":"Conor Bronsdon","startTime":1692.79,"endTime":1694.94,"body":"performance across the industry."},{"speaker":"Conor Bronsdon","startTime":1694.95,"endTime":1696.659,"body":"I also want to give a very"},{"speaker":"Conor Bronsdon","startTime":1694.95,"endTime":1696.659,"body":"brief shout out here at"},{"speaker":"Conor Bronsdon","startTime":1696.659,"endTime":1698.75,"body":"the end to my incredible"},{"speaker":"Conor Bronsdon","startTime":1696.659,"endTime":1698.75,"body":"production team for making"},{"speaker":"Conor Bronsdon","startTime":1698.75,"endTime":1700.739,"body":"this interview happen, along"},{"speaker":"Conor Bronsdon","startTime":1698.75,"endTime":1700.739,"body":"with all the other interviews"},{"speaker":"Conor Bronsdon","startTime":1700.81,"endTime":1702.75,"body":"DevOps Enterprise Summit."},{"speaker":"Conor Bronsdon","startTime":1703.06,"endTime":1706.66,"body":"Um, Adam Noble, our, our"},{"speaker":"Conor Bronsdon","startTime":1703.06,"endTime":1706.66,"body":"producer, uh, Jackson Wells,"},{"speaker":"Conor Bronsdon","startTime":1706.66,"endTime":1709.06,"body":"who does an incredible job"},{"speaker":"Conor Bronsdon","startTime":1706.66,"endTime":1709.06,"body":"on the audio engineering for"},{"speaker":"Conor Bronsdon","startTime":1709.06,"endTime":1711.61,"body":"us and has dealt with so many"},{"speaker":"Conor Bronsdon","startTime":1709.06,"endTime":1711.61,"body":"details around this event,"},{"speaker":"Conor Bronsdon","startTime":1711.61,"endTime":1714.29,"body":"and then Brent, our stellar"},{"speaker":"Conor Bronsdon","startTime":1711.61,"endTime":1714.29,"body":"videographer who's joined the"},{"speaker":"Conor Bronsdon","startTime":1714.29,"endTime":1717.23,"body":"team recently, is doing such an"},{"speaker":"Conor Bronsdon","startTime":1714.29,"endTime":1717.23,"body":"incredible job of making sure"},{"speaker":"Conor Bronsdon","startTime":1717.23,"endTime":1718.38,"body":"that Chuck and I look great."},{"speaker":"Conor Bronsdon","startTime":1718.69,"endTime":1721.14,"body":"Uh, it's a lot of work, let"},{"speaker":"Conor Bronsdon","startTime":1718.69,"endTime":1721.14,"body":"me tell you, and uh, I can't,"},{"speaker":"Conor Bronsdon","startTime":1721.14,"endTime":1723.53,"body":"can't thank them enough, um,"},{"speaker":"Conor Bronsdon","startTime":1721.14,"endTime":1723.53,"body":"and listeners, if you ever run"},{"speaker":"Conor Bronsdon","startTime":1723.53,"endTime":1726.62,"body":"into them in the world, buy"},{"speaker":"Conor Bronsdon","startTime":1723.53,"endTime":1726.62,"body":"them a beer, say hi, uh, we love"},{"speaker":"Conor Bronsdon","startTime":1726.62,"endTime":1728.41,"body":"hearing from y'all, and uh, and"},{"speaker":"Conor Bronsdon","startTime":1726.62,"endTime":1728.41,"body":"thanks for everyone who stopped"},{"speaker":"Conor Bronsdon","startTime":1728.41,"endTime":1729.35,"body":"by today, it's been great."},{"speaker":"Conor Bronsdon","startTime":1729.35,"endTime":1730.5,"body":"Chuck, thanks for joining us."},{"speaker":"Chuck Lafferty","startTime":1730.5,"endTime":1731.18,"body":"Thanks so much."}]}