Fund Boards Council
A professional members organisation, a consulting and advisory firm, and a training company focused on supporting positive outcomes for fund boards in the UK and across Europe.
These are our public podcasts, available to non-members of Fund Boards Council. Members of Fund Boards Council have access to the full recordings of these podcasts and can access them by logging into the Fund Boards Council member portal: https://fundboards.org/portal/podcast-library/
Fund Boards Council
[EXCERPT] Putting the Customer in the Boardroom: Good Practice for Effective Use of Customer Insights by Fund Boards
Ensuring the voice of the customer is heard effectively in the boardroom is not an easy task, particularly in a heavily-intermediated industry such as asset management. And yet, in the course of FBC’s Board Advisory work, we’ve been pleased to uncover many positive examples of how fund boards are endeavouring to put the customer at the heart of decision-making.
In this Digital Meeting, we looked at examples of good practice in this area and examined how the effective use of research, data and customer-centric processes are influencing the work of fund boards.