FUTUREPROOF.
Welcome to FUTUREPROOF. We're the podcast that delves into the future. From Augmented Reality to Artificial Intelligence to Smart Cities to Internet of Things to Virtual Reality, we speak with some of the sharpest minds to better help you understand what the next few years may look like.Brought to you by author Jeremy Goldman (Going Social, Getting to Like).For booking inquiries: vie@futureproofshow.com
FUTUREPROOF.
The Future of Customer Experience (ft. Ragy Thomas of Sprinklr)
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Jeremy Goldman
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Season 1
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Episode 17
Jeremy is joined today by Ragy Thomas, the founder and CEO of Sprinklr - the premium enterprise software company. Sprinklr is a category leader in the social media management space for 1500 of the world’s largest brands, who use the company's tools to do customer care, commerce, reserch, and other functions on a single unified platform across 24 social media channels.Ragy joins us to discuss the future of customer experience, how Ragy helps predict the future by way of his company's roadmap, using customers as a "navigation device," and Ragy's unveiling of a pretty cool concept called the "Verified Web." Get ready to learn a thing or two from a master.