Phyllis and Joe are joined by Jae Lee, a principal in Maryland. Jae shares his own experience as an English learning middle school student whose family had recently immigrant to the United States, and how that informs his approach now as an administrator to creating capacity for empathy within his school community. Jae works from the assumption that all students want to be liked and want to learn and shares practical approaches he’s found successful in meeting students where they’re at and with what they need.