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Keeping IT Brief
Keeping IT Brief is FORUM’s fast, focused podcast delivering essential insights on government technology, federal modernization, and the evolving GovCon landscape. Each short episode features conversations with industry leaders, government executives, and innovators who are driving mission success through new strategies, emerging technologies, and forward-thinking approaches to public sector IT.
Designed for busy federal and industry professionals, Keeping IT Brief gets straight to what matters—key trends, practical takeaways, and expert perspectives on cybersecurity, digital transformation, AI adoption, cloud advancements, and the policies shaping federal technology priorities. Instead of long discussions, the podcast provides concise, high-value briefings that help listeners stay informed and ready for what’s next.
Whether you support federal programs, lead technology initiatives, work in business development, or simply want to keep pace with the rapid changes across government IT, Keeping IT Brief delivers the insights you need in a format that fits your schedule. Guests include senior government officials, CIOs, CTOs, acquisition experts, solution architects, and strategic voices from across the public and private sectors.
About the Host:
Mary Ann Brown hosts Keeping IT Brief and brings extensive experience in connecting government and industry across technology, policy, and mission-driven initiatives. As Senior Director of Operations at FORUM, she supports collaboration through strategic events, leadership programs, and platforms that elevate critical conversations in the federal space.
Stay informed in minutes. Subscribe to Keeping IT Brief for timely insights that help you understand federal IT trends and anticipate opportunities across the government technology community.
Keeping IT Brief
Revolutionizing Federal Workflows: iTech AG Drives AI Support for CMS’s Customer Service Management
As the federal government looks to modernize IT solutions to better support citizens and create efficiencies, they often face challenges in adopting emerging technologies like AI due to complex compliance requirements and integration barriers. It’s key that organizations have the ability to help government teams navigate these complexities and deliver measurable outcomes that modernize operations and maximize value for federal missions.
In December 2024, iTech AG achieved a milestone in federal innovation by implementing its first ServiceNow Generative AI integration for Customer Service Management at the Centers for Medicare & Medicaid Services Center for Clinical Standards and Quality. As a ServiceNow Elite Partner with a Product Line Achievement in Customer Service Management, iTech AG leads the first-ever Federal Civilian go-live of ServiceNow’s Now Assist, enhancing efficiency and customer outcomes.
iTech AG provides the government and federal health community with leading-edge technology solutions to help agencies modernize systems to fit their needs, enable organizations to better serve citizens, and optimize results.
Jeremy Tipton
Jeremy Tipton is a digital solutions leader with over 12 years of experience in federal government contracting. As Director of Digital Platforms at iTech AG, he drives innovation to enhance operations, streamline processes, and improve service delivery for public and private sector customers.
Jeremy ensures the successful implementation of digital strategies that optimize efficiency and user experience. His expertise in data analytics and process improvement enables organizations to harness technology for smarter decision making and operational success. Passionate about digital transformation, Jeremy collaborates with key stakeholders to implement leading-edge solutions that align with evolving business needs. His strategic leadership empowers organizations to adapt, innovate, and achieve long-term success in an ever-changing digital landscape.
iTech AG
iTech AG is a Washington, D.C. area-based technology consulting firm that helps federal, state, local and private organizations streamline operations through a wide range of customized and innovative solutions. Combining strategic IT management consulting, zero trust security, human-centered design and a customer experience approach to facilitate digital modernization, agile framework adoption, enterprise platform implementation, and automation through AI to achieve mission-critical results.
Keeping IT Brief with Mary Ann Brown features quick, insightful conversations with government and industry leaders on federal IT, cybersecurity, AI, and emerging technologies shaping the future of government operations.
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