Summary
Sue Glew joins Kursty to discuss how she’s changing the work environment affecting 52,000 people with a 200 person team after realizing that BT has too many offices. They talk about how the physical workplace environment can influence productivity, why there shouldn’t be a standard way to implement hybrid working, and how BT adapted to COVID-19.
Sue Glew is the head of the Better Workplace program at BT. She specializes in change management and HR transformations.
“Someone once said to me: do any kind of change ever, but don’t mess with people’s desks... and here we are messing about with 52,000 of them”
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Timestamps
[00:28] Episode overview: Growing an animation studio in the pandemic.
[02:13] How (and why) BT decided that it is better to have FEWER offices.
[03:43] A vision statement for creating better physical workspaces.
[05:48]Enabling key workplace experiences by changing office design.
[10:23] How to run an office where nobody owns a desk.
[13:38] How BT acted when COVID hit.
[16:34] Why going back to the office will be more challenging than transferring to remote work.
[18:33] What is smart working? (experimenting after COVID)
[22:43] Why it is ok for autonomy in the workplace to be confusing (and not standardized).
[25:40] Multitasking in the hybrid working world.
[29:11] What Sue Glew is most excited about!
4 Key Highlights
Links
Connect with Sue Glew: LinkedIn | Website
Connect with Kursty Groves: LinkedIn | Twitter
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