Voices of Experience | Electrification & Equity
Voices of Experience (VOE) is produced by the Department of Energy's Advanced Grid Research and Development division. Realizing the benefits of bringing utilities together to share their experiences, the VOE initiative collects and shares the experiences, insights, and lessons learned of utility representatives implementing emerging technology. VOE is unique in that it compiles the valuable insights and advice provided directly by utility personnel at the forefront who are working the challenges, interconnecting the new resources, and testing the emerging technology. Utilities participated in working group discussions, regional meetings and individual interviews with the purpose of sharing industry knowledge so that all utilities can better prepare for the operational challenges they face in this changing industry.
Voices of Experience | Electrification & Equity
Building Trust with Customers and Partnering with Community-Based Organizations
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Grid Talk
Partnerships with community-based organizations are key to building trust with customers. What is the difference between community engagement versus community outreach? This discussion focuses on the successes and challenges of utilities working to build trust and thoughtfully engage community-based organizations to inform utility planning, operations, and customer programs.
Presenters:
Angela Long, Senior Manager of Planning & Strategy, Portland General Electric
Nick Martin, Manager of Policy and Outreach, Xcel Enegery