Applying a diversity lens - understanding and responding to consumers' diversity

Applying a diversity lens across service planning, design and delivery involves thinking about diversity in a way that focuses on who a person is and what’s important to them, ensuring each consumer’s experience is individualised and responsive. It challenges us to find the systemic issues that create barriers and inequality, and it dispels the myth that some communities are “hard to reach”. In this podcast the ESDT chat about some of the common misconceptions about diversity – including what it is, why responding to consumers diversity is important and how providers can apply a diversity lens to remove access barriers and enable the delivery of good person-centred practice.