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UK Dentists: Collect your verifiable CPD for this episode here >>> https://courses.dentistswhoinvest.com/smart-money-members-club

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Your diary can be fully booked and your practice can still be quietly losing ground. We recorded this live at the Business of Dentistry Conference in Birmingham with Dr. Chetan Mathias, a seven figure dentist and practice owner who has spent years helping UK dentists install simple systems that improve profitability without compromising care.

We get practical about KPIs for dental practices and why so many principals and associates avoid them: no training, fear of what you’ll find, and the worry that tracking turns patients into revenue units. Chetan flips that on its head and argues that the right numbers actually protect ethics, because they stop you making desperate choices when cash gets tight.

You’ll hear the six “vital signs” he uses to understand practice health with minimal effort: new patient numbers and where they come from, case acceptance rate, production per hour, overhead percentage, patient retention, and team engagement through employee NPS. Along the way we dig into real examples, from wasted Google ad spend that should have been redirected into referrals, to small consultation tweaks that lift conversion, to diary restructuring that restores hourly output, and overhead leaks like clinical waste costs that quietly balloon.

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