{"version":"1.0.0","segments":[{"speaker":"Will Metcalfe","startTime":0.0,"endTime":0.36,"body":"Music."},{"speaker":"Host","startTime":6.75,"endTime":11.1,"body":"Hello and welcome to the"},{"speaker":"Host","startTime":6.75,"endTime":11.1,"body":"IOSH podcast. IOSH president"},{"speaker":"Host","startTime":11.1,"endTime":15.72,"body":"Stuart Hughes sits down with"},{"speaker":"Host","startTime":11.1,"endTime":15.72,"body":"CBRE's managing director Will"},{"speaker":"Host","startTime":15.72,"endTime":19.47,"body":"Metcalfe to discuss how the"},{"speaker":"Host","startTime":15.72,"endTime":19.47,"body":"commercial real estate services"},{"speaker":"Host","startTime":19.47,"endTime":23.07,"body":"and investment firm views the"},{"speaker":"Host","startTime":19.47,"endTime":23.07,"body":"health and safety of its people."},{"speaker":"Stuart Hughes","startTime":26.87,"endTime":31.13,"body":"Welcome to our"},{"speaker":"Stuart Hughes","startTime":26.87,"endTime":31.13,"body":"CEO podcast series. Hopefully,"},{"speaker":"Stuart Hughes","startTime":31.13,"endTime":33.68,"body":"you've been enjoying the"},{"speaker":"Stuart Hughes","startTime":31.13,"endTime":33.68,"body":"episodes so far, and todaywill"},{"speaker":"Stuart Hughes","startTime":33.68,"endTime":39.38,"body":"be no different. I've got with"},{"speaker":"Stuart Hughes","startTime":33.68,"endTime":39.38,"body":"me Will, who's a VP for CBRE."},{"speaker":"Stuart Hughes","startTime":40.37,"endTime":43.34,"body":"Some people might be familiar"},{"speaker":"Stuart Hughes","startTime":40.37,"endTime":43.34,"body":"with CBRE, but for those that"},{"speaker":"Stuart Hughes","startTime":43.34,"endTime":45.41,"body":"aren't, maybe you could just"},{"speaker":"Stuart Hughes","startTime":43.34,"endTime":45.41,"body":"give us a little bit of"},{"speaker":"Stuart Hughes","startTime":45.44,"endTime":48.89,"body":"explanation as to your role"},{"speaker":"Stuart Hughes","startTime":45.44,"endTime":48.89,"body":"within the organisation and what"},{"speaker":"Stuart Hughes","startTime":48.89,"endTime":50.21,"body":"the organisation does?"},{"speaker":"Will Metcalfe","startTime":50.54,"endTime":53.63,"body":"Yeah, absolutely."},{"speaker":"Will Metcalfe","startTime":50.54,"endTime":53.63,"body":"And thanks for having me. Great"},{"speaker":"Will Metcalfe","startTime":53.63,"endTime":59.75,"body":"to be invited on. So, CBRE - we"},{"speaker":"Will Metcalfe","startTime":53.63,"endTime":59.75,"body":"are a global real estate"},{"speaker":"Will Metcalfe","startTime":59.75,"endTime":61.25,"body":"business, probably one of the"},{"speaker":"Will Metcalfe","startTime":59.75,"endTime":61.25,"body":"world's largest, actually,"},{"speaker":"Will Metcalfe","startTime":61.25,"endTime":64.46,"body":"operating right across the"},{"speaker":"Will Metcalfe","startTime":61.25,"endTime":64.46,"body":"globe, doing real estate"},{"speaker":"Will Metcalfe","startTime":64.46,"endTime":67.16,"body":"services in many different"},{"speaker":"Will Metcalfe","startTime":64.46,"endTime":67.16,"body":"guises. The part of the business"},{"speaker":"Will Metcalfe","startTime":67.16,"endTime":69.89,"body":"that I work in, which is the"},{"speaker":"Will Metcalfe","startTime":67.16,"endTime":69.89,"body":"GWS, or global workplace"},{"speaker":"Will Metcalfe","startTime":69.89,"endTime":76.52,"body":"solutions, primarily focuses on"},{"speaker":"Will Metcalfe","startTime":69.89,"endTime":76.52,"body":"facilities management and"},{"speaker":"Will Metcalfe","startTime":76.55,"endTime":81.89,"body":"project management. We work with"},{"speaker":"Will Metcalfe","startTime":76.55,"endTime":81.89,"body":"customers and clients of all"},{"speaker":"Will Metcalfe","startTime":81.89,"endTime":86.12,"body":"different sizes and different"},{"speaker":"Will Metcalfe","startTime":81.89,"endTime":86.12,"body":"markets right across the UK and"},{"speaker":"Will Metcalfe","startTime":86.12,"endTime":88.52,"body":"globally. But the part of the"},{"speaker":"Will Metcalfe","startTime":86.12,"endTime":88.52,"body":"business I'm in is very much"},{"speaker":"Will Metcalfe","startTime":88.55,"endTime":95.24,"body":"UK-focused. We've got around"},{"speaker":"Will Metcalfe","startTime":88.55,"endTime":95.24,"body":"7000 employees in the UK, and"},{"speaker":"Will Metcalfe","startTime":95.24,"endTime":99.08,"body":"generally they are out on our"},{"speaker":"Will Metcalfe","startTime":95.24,"endTime":99.08,"body":"client sites, delivering"},{"speaker":"Will Metcalfe","startTime":99.08,"endTime":104.03,"body":"facilities management services"},{"speaker":"Will Metcalfe","startTime":99.08,"endTime":104.03,"body":"for those individual clients."},{"speaker":"Will Metcalfe","startTime":104.63,"endTime":107.743,"body":"For those of you that are"},{"speaker":"Will Metcalfe","startTime":104.63,"endTime":107.743,"body":"wondering, 'What is facilities"},{"speaker":"Will Metcalfe","startTime":107.798,"endTime":111.134,"body":"management?' Because it's not"},{"speaker":"Will Metcalfe","startTime":107.798,"endTime":111.134,"body":"something that I think anybody"},{"speaker":"Will Metcalfe","startTime":111.19,"endTime":114.636,"body":"goes, 'I want a career in FM'."},{"speaker":"Will Metcalfe","startTime":111.19,"endTime":114.636,"body":"If you ask my wife, it would be"},{"speaker":"Will Metcalfe","startTime":114.692,"endTime":117.805,"body":"bugs and boilers. This is the"},{"speaker":"Will Metcalfe","startTime":114.692,"endTime":117.805,"body":"way she describes it. It's"},{"speaker":"Will Metcalfe","startTime":117.861,"endTime":121.363,"body":"absolutely a lot more than that."},{"speaker":"Will Metcalfe","startTime":117.861,"endTime":121.363,"body":"You know, if you think about a"},{"speaker":"Will Metcalfe","startTime":121.419,"endTime":124.866,"body":"building, it's everything which"},{"speaker":"Will Metcalfe","startTime":121.419,"endTime":124.866,"body":"makes that building tick. It's"},{"speaker":"Will Metcalfe","startTime":124.921,"endTime":128.257,"body":"the electrical infrastructure,"},{"speaker":"Will Metcalfe","startTime":124.921,"endTime":128.257,"body":"the heating, the cooling, the"},{"speaker":"Will Metcalfe","startTime":128.313,"endTime":131.815,"body":"toilets - making sure they work."},{"speaker":"Will Metcalfe","startTime":128.313,"endTime":131.815,"body":"And then it's making sure it's"},{"speaker":"Will Metcalfe","startTime":131.871,"endTime":135.151,"body":"kept clean and secure, and"},{"speaker":"Will Metcalfe","startTime":131.871,"endTime":135.151,"body":"there's no mice and rats running"},{"speaker":"Will Metcalfe","startTime":135.206,"endTime":138.598,"body":"around inside it, and that the"},{"speaker":"Will Metcalfe","startTime":135.206,"endTime":138.598,"body":"people inside the building are"},{"speaker":"Will Metcalfe","startTime":138.653,"endTime":141.655,"body":"fed. Then moving on to things"},{"speaker":"Will Metcalfe","startTime":138.653,"endTime":141.655,"body":"like decarbonisation and"},{"speaker":"Will Metcalfe","startTime":141.711,"endTime":144.88,"body":"workplace experience - the"},{"speaker":"Will Metcalfe","startTime":141.711,"endTime":144.88,"body":"experience that clients' teams"},{"speaker":"Will Metcalfe","startTime":144.935,"endTime":148.16,"body":"have when they come to that"},{"speaker":"Will Metcalfe","startTime":144.935,"endTime":148.16,"body":"building - we help curate that"},{"speaker":"Will Metcalfe","startTime":148.215,"endTime":151.495,"body":"sort of thing. So, a really"},{"speaker":"Will Metcalfe","startTime":148.215,"endTime":151.495,"body":"interesting profession, but one"},{"speaker":"Will Metcalfe","startTime":151.551,"endTime":154.22,"body":"that sort of flies under the"},{"speaker":"Will Metcalfe","startTime":151.551,"endTime":154.22,"body":"radar a little bit."},{"speaker":"Stuart Hughes","startTime":154.0,"endTime":157.87,"body":"I think there's"},{"speaker":"Stuart Hughes","startTime":154.0,"endTime":157.87,"body":"some parallels to safety in that"},{"speaker":"Stuart Hughes","startTime":157.87,"endTime":159.79,"body":"as well, in terms of a lot of"},{"speaker":"Stuart Hughes","startTime":157.87,"endTime":159.79,"body":"the things that you've just"},{"speaker":"Stuart Hughes","startTime":159.79,"endTime":164.47,"body":"mentioned, there are things that"},{"speaker":"Stuart Hughes","startTime":159.79,"endTime":164.47,"body":"people just assume will happen."},{"speaker":"Stuart Hughes","startTime":164.47,"endTime":168.22,"body":"So, I come to work, my workplace"},{"speaker":"Stuart Hughes","startTime":164.47,"endTime":168.22,"body":"is clean. It's safe for me to"},{"speaker":"Stuart Hughes","startTime":168.22,"endTime":171.88,"body":"enter. I have a good experience"},{"speaker":"Stuart Hughes","startTime":168.22,"endTime":171.88,"body":"when I'm there. I'm fed. The"},{"speaker":"Stuart Hughes","startTime":172.33,"endTime":178.0,"body":"showers, the toilets, everything"},{"speaker":"Stuart Hughes","startTime":172.33,"endTime":178.0,"body":"works, all of that stuff.  I"},{"speaker":"Stuart Hughes","startTime":178.21,"endTime":182.53,"body":"talk about this with folk - very"},{"speaker":"Stuart Hughes","startTime":178.21,"endTime":182.53,"body":"rarely do you ring up at the end"},{"speaker":"Stuart Hughes","startTime":182.53,"endTime":185.65,"body":"of the day and say,"},{"speaker":"Stuart Hughes","startTime":182.53,"endTime":185.65,"body":"'Congratulations, great day."},{"speaker":"Stuart Hughes","startTime":185.65,"endTime":190.06,"body":"Everything's worked as it should"},{"speaker":"Stuart Hughes","startTime":185.65,"endTime":190.06,"body":"do'. You only get involved when"},{"speaker":"Stuart Hughes","startTime":190.06,"endTime":190.75,"body":"there's an issue."},{"speaker":"Stuart Hughes","startTime":192.4,"endTime":197.29,"body":"Before we started recording, you"},{"speaker":"Stuart Hughes","startTime":192.4,"endTime":197.29,"body":"mentioned that you're new-ish to"},{"speaker":"Stuart Hughes","startTime":197.29,"endTime":199.36,"body":"the VP role, so I just wondered"},{"speaker":"Stuart Hughes","startTime":197.29,"endTime":199.36,"body":"if you could give us a bit of"},{"speaker":"Stuart Hughes","startTime":199.36,"endTime":202.87,"body":"background of your time with"},{"speaker":"Stuart Hughes","startTime":199.36,"endTime":202.87,"body":"CBRE and journey to VP?"},{"speaker":"Will Metcalfe","startTime":204.07,"endTime":206.17,"body":"I've been with"},{"speaker":"Will Metcalfe","startTime":204.07,"endTime":206.17,"body":"the business for 13 years. I"},{"speaker":"Will Metcalfe","startTime":206.2,"endTime":209.2,"body":"started out running one of those"},{"speaker":"Will Metcalfe","startTime":206.2,"endTime":209.2,"body":"contracts, so out on a client"},{"speaker":"Will Metcalfe","startTime":209.2,"endTime":213.55,"body":"site, delivering engineering"},{"speaker":"Will Metcalfe","startTime":209.2,"endTime":213.55,"body":"services to a customer here in"},{"speaker":"Will Metcalfe","startTime":213.55,"endTime":217.57,"body":"the West End. I've had the"},{"speaker":"Will Metcalfe","startTime":213.55,"endTime":217.57,"body":"privilege to run some iconic"},{"speaker":"Will Metcalfe","startTime":217.57,"endTime":220.78,"body":"buildings, like the Gherkin. I"},{"speaker":"Will Metcalfe","startTime":217.57,"endTime":220.78,"body":"led an engineering team in the"},{"speaker":"Will Metcalfe","startTime":220.78,"endTime":224.83,"body":"Gherkin, which was incredibly"},{"speaker":"Will Metcalfe","startTime":220.78,"endTime":224.83,"body":"cool and challenging. And then"},{"speaker":"Will Metcalfe","startTime":224.83,"endTime":227.35,"body":"I've sort of stepped my way"},{"speaker":"Will Metcalfe","startTime":224.83,"endTime":227.35,"body":"through the business, through"},{"speaker":"Will Metcalfe","startTime":227.95,"endTime":231.07,"body":"more senior management roles,"},{"speaker":"Will Metcalfe","startTime":227.95,"endTime":231.07,"body":"into leadership and, most"},{"speaker":"Will Metcalfe","startTime":231.07,"endTime":237.04,"body":"recently, yes, into the into the"},{"speaker":"Will Metcalfe","startTime":231.07,"endTime":237.04,"body":"VP role for the UK, which also"},{"speaker":"Will Metcalfe","startTime":238.93,"endTime":241.24,"body":"runs a COO function for our"},{"speaker":"Will Metcalfe","startTime":238.93,"endTime":241.24,"body":"business. So, I've got a lot of"},{"speaker":"Will Metcalfe","startTime":241.24,"endTime":249.01,"body":"our SME functions - procurement,"},{"speaker":"Will Metcalfe","startTime":241.24,"endTime":249.01,"body":"technical, ESG, and equally QHC"},{"speaker":"Will Metcalfe","startTime":249.1,"endTime":251.53,"body":"(in our world, health and"},{"speaker":"Will Metcalfe","startTime":249.1,"endTime":251.53,"body":"safety), that report directly"},{"speaker":"Will Metcalfe","startTime":251.53,"endTime":255.34,"body":"into me. And that's been really"},{"speaker":"Will Metcalfe","startTime":251.53,"endTime":255.34,"body":"interesting, quite a difference"},{"speaker":"Will Metcalfe","startTime":255.34,"endTime":259.42,"body":"for me to be able to see how"},{"speaker":"Will Metcalfe","startTime":255.34,"endTime":259.42,"body":"things work from the middle of"},{"speaker":"Will Metcalfe","startTime":259.42,"endTime":262.12,"body":"the business, rather than being"},{"speaker":"Will Metcalfe","startTime":259.42,"endTime":262.12,"body":"in the business. It's been a"},{"speaker":"Will Metcalfe","startTime":262.12,"endTime":277.03,"body":"cool last five months, getting"},{"speaker":"Will Metcalfe","startTime":262.12,"endTime":277.03,"body":"to get into grips with that."},{"speaker":"Stuart Hughes","startTime":266.47,"endTime":269.665,"body":"Awesome. Well, I"},{"speaker":"Stuart Hughes","startTime":266.47,"endTime":269.665,"body":"wish you very all the very best"},{"speaker":"Stuart Hughes","startTime":269.732,"endTime":273.926,"body":"as you continue on that journey"},{"speaker":"Stuart Hughes","startTime":269.732,"endTime":273.926,"body":"with them and as you transition"},{"speaker":"Stuart Hughes","startTime":273.992,"endTime":278.12,"body":"into that leadership role. One"},{"speaker":"Stuart Hughes","startTime":273.992,"endTime":278.12,"body":"of the things that I think is a"},{"speaker":"Stuart Hughes","startTime":278.187,"endTime":282.381,"body":"very lazy trope, but you see it"},{"speaker":"Stuart Hughes","startTime":278.187,"endTime":282.381,"body":"quite often on socials, and you"},{"speaker":"Stuart Hughes","startTime":282.447,"endTime":286.575,"body":"sometimes hear it on the shop"},{"speaker":"Stuart Hughes","startTime":282.447,"endTime":286.575,"body":"floor of organisations, and it's"},{"speaker":"Stuart Hughes","startTime":286.641,"endTime":290.769,"body":"that the people at the top don't"},{"speaker":"Stuart Hughes","startTime":286.641,"endTime":290.769,"body":"care about the people who are"},{"speaker":"Stuart Hughes","startTime":290.836,"endTime":295.03,"body":"actually doing the work. And I"},{"speaker":"Stuart Hughes","startTime":290.836,"endTime":295.03,"body":"just wonder, when you hear that,"},{"speaker":"Stuart Hughes","startTime":295.096,"endTime":299.091,"body":"how do you react to it? Maybe"},{"speaker":"Stuart Hughes","startTime":295.096,"endTime":299.091,"body":"you could talk about what CBRE"},{"speaker":"Stuart Hughes","startTime":299.157,"endTime":303.285,"body":"do to demonstrate care for those"},{"speaker":"Stuart Hughes","startTime":299.157,"endTime":303.285,"body":"7000 people that are in their"},{"speaker":"Stuart Hughes","startTime":303.351,"endTime":304.75,"body":"employment in the UK?"},{"speaker":"Will Metcalfe","startTime":304.0,"endTime":307.126,"body":"I guess I see the"},{"speaker":"Will Metcalfe","startTime":304.0,"endTime":307.126,"body":"same things as you on social"},{"speaker":"Will Metcalfe","startTime":307.194,"endTime":311.543,"body":"media or in the media sometimes."},{"speaker":"Will Metcalfe","startTime":307.194,"endTime":311.543,"body":"that pervade that view. I don't"},{"speaker":"Will Metcalfe","startTime":311.611,"endTime":315.893,"body":"agree with it, if I'm honest. I"},{"speaker":"Will Metcalfe","startTime":311.611,"endTime":315.893,"body":"think certainly within CBRE and"},{"speaker":"Will Metcalfe","startTime":315.961,"endTime":320.175,"body":"in the industry that I work in,"},{"speaker":"Will Metcalfe","startTime":315.961,"endTime":320.175,"body":"I think we understand. We're a"},{"speaker":"Will Metcalfe","startTime":320.243,"endTime":323.913,"body":"service industry and it's our"},{"speaker":"Will Metcalfe","startTime":320.243,"endTime":323.913,"body":"people, delivering those"},{"speaker":"Will Metcalfe","startTime":323.981,"endTime":328.058,"body":"services right at the coalface,"},{"speaker":"Will Metcalfe","startTime":323.981,"endTime":328.058,"body":"which matter. If we care and"},{"speaker":"Will Metcalfe","startTime":328.126,"endTime":332.136,"body":"look after those people, they"},{"speaker":"Will Metcalfe","startTime":328.126,"endTime":332.136,"body":"will look after the customers"},{"speaker":"Will Metcalfe","startTime":332.204,"endTime":336.486,"body":"and, in turn, as a business, we"},{"speaker":"Will Metcalfe","startTime":332.204,"endTime":336.486,"body":"will be successful. So, I think"},{"speaker":"Will Metcalfe","startTime":336.554,"endTime":340.495,"body":"we place a lot of emphasis upon"},{"speaker":"Will Metcalfe","startTime":336.554,"endTime":340.495,"body":"that as a business. And we"},{"speaker":"Will Metcalfe","startTime":340.563,"endTime":344.777,"body":"really try to ensure that when"},{"speaker":"Will Metcalfe","startTime":340.563,"endTime":344.777,"body":"we're talking about development"},{"speaker":"Will Metcalfe","startTime":344.845,"endTime":348.651,"body":"and engagement, it's right down"},{"speaker":"Will Metcalfe","startTime":344.845,"endTime":348.651,"body":"to the engineers and the"},{"speaker":"Will Metcalfe","startTime":348.719,"endTime":351.845,"body":"administrators in our"},{"speaker":"Will Metcalfe","startTime":348.719,"endTime":351.845,"body":"businesses, so that they"},{"speaker":"Will Metcalfe","startTime":351.913,"endTime":355.583,"body":"understand, one, the business"},{"speaker":"Will Metcalfe","startTime":351.913,"endTime":355.583,"body":"and what we're trying to"},{"speaker":"Will Metcalfe","startTime":355.651,"endTime":359.797,"body":"achieve, but two, interpret that"},{"speaker":"Will Metcalfe","startTime":355.651,"endTime":359.797,"body":"themselves and deliver great"},{"speaker":"Will Metcalfe","startTime":359.865,"endTime":362.38,"body":"service, ultimately, for our clients,"},{"speaker":"Stuart Hughes","startTime":362.63,"endTime":366.14,"body":"Yeah. This feels"},{"speaker":"Stuart Hughes","startTime":362.63,"endTime":366.14,"body":"to me to be quite a shift in in"},{"speaker":"Stuart Hughes","startTime":366.2,"endTime":370.43,"body":"in the business world. And I"},{"speaker":"Stuart Hughes","startTime":366.2,"endTime":370.43,"body":"think lots of things go around"},{"speaker":"Stuart Hughes","startTime":370.43,"endTime":375.29,"body":"in circles of fashion, I"},{"speaker":"Stuart Hughes","startTime":370.43,"endTime":375.29,"body":"suppose. But you could go back"},{"speaker":"Stuart Hughes","startTime":375.29,"endTime":379.4,"body":"to organisations like Cadbury's,"},{"speaker":"Stuart Hughes","startTime":375.29,"endTime":379.4,"body":"where they set up and they had a"},{"speaker":"Stuart Hughes","startTime":379.4,"endTime":384.95,"body":"very village feel to them and"},{"speaker":"Stuart Hughes","startTime":379.4,"endTime":384.95,"body":"there were schools for children"},{"speaker":"Stuart Hughes","startTime":384.95,"endTime":388.22,"body":"of the workers and all of this"},{"speaker":"Stuart Hughes","startTime":384.95,"endTime":388.22,"body":"kind of stuff. Now it feels like"},{"speaker":"Stuart Hughes","startTime":388.22,"endTime":394.73,"body":"there's a genuine move towards a"},{"speaker":"Stuart Hughes","startTime":388.22,"endTime":394.73,"body":"greater level of care to the"},{"speaker":"Stuart Hughes","startTime":394.73,"endTime":398.78,"body":"employees, because not only is"},{"speaker":"Stuart Hughes","startTime":394.73,"endTime":398.78,"body":"that like a correct thing to do,"},{"speaker":"Stuart Hughes","startTime":398.78,"endTime":402.92,"body":"but there's a business benefit"},{"speaker":"Stuart Hughes","startTime":398.78,"endTime":402.92,"body":"to it as well. And you've just"},{"speaker":"Stuart Hughes","startTime":402.92,"endTime":407.99,"body":"articulated that - the better"},{"speaker":"Stuart Hughes","startTime":402.92,"endTime":407.99,"body":"our people feel, the more likely"},{"speaker":"Stuart Hughes","startTime":407.99,"endTime":410.48,"body":"we are to deliver a better"},{"speaker":"Stuart Hughes","startTime":407.99,"endTime":410.48,"body":"service to our clients; the more"},{"speaker":"Stuart Hughes","startTime":410.48,"endTime":413.33,"body":"likely we are to get more"},{"speaker":"Stuart Hughes","startTime":410.48,"endTime":413.33,"body":"clients and grow."},{"speaker":"Will Metcalfe","startTime":413.0,"endTime":417.98,"body":"It makes good"},{"speaker":"Will Metcalfe","startTime":413.0,"endTime":417.98,"body":"business sense, as well as being"},{"speaker":"Will Metcalfe","startTime":417.98,"endTime":420.83,"body":"the right thing to do. It does"},{"speaker":"Will Metcalfe","startTime":417.98,"endTime":420.83,"body":"make good business sense. I"},{"speaker":"Will Metcalfe","startTime":420.83,"endTime":426.95,"body":"think, if I wear my safety hat,"},{"speaker":"Will Metcalfe","startTime":420.83,"endTime":426.95,"body":"if we've got our teams behaving"},{"speaker":"Will Metcalfe","startTime":426.95,"endTime":429.44,"body":"in the right way, and they feel"},{"speaker":"Will Metcalfe","startTime":426.95,"endTime":429.44,"body":"like they're looked after and"},{"speaker":"Will Metcalfe","startTime":429.44,"endTime":432.8,"body":"their stress levels are less,"},{"speaker":"Will Metcalfe","startTime":429.44,"endTime":432.8,"body":"and well-being is good, they're"},{"speaker":"Will Metcalfe","startTime":432.8,"endTime":436.37,"body":"going to make good decisions at"},{"speaker":"Will Metcalfe","startTime":432.8,"endTime":436.37,"body":"work. Often, as I'm sure you're"},{"speaker":"Will Metcalfe","startTime":436.37,"endTime":438.98,"body":"well aware, an accident occurs"},{"speaker":"Will Metcalfe","startTime":436.37,"endTime":438.98,"body":"because somebody looks at a"},{"speaker":"Will Metcalfe","startTime":438.98,"endTime":441.89,"body":"shortcut, or they're stressed"},{"speaker":"Will Metcalfe","startTime":438.98,"endTime":441.89,"body":"and don't make a good decision"},{"speaker":"Will Metcalfe","startTime":441.89,"endTime":445.43,"body":"in the moment. If we can help"},{"speaker":"Will Metcalfe","startTime":441.89,"endTime":445.43,"body":"that then, then we should."},{"speaker":"Stuart Hughes","startTime":445.0,"endTime":448.75,"body":"I imagine - and"},{"speaker":"Stuart Hughes","startTime":445.0,"endTime":448.75,"body":"this is an imagine, because I've"},{"speaker":"Stuart Hughes","startTime":448.75,"endTime":453.01,"body":"not worked in in in the FM world"},{"speaker":"Stuart Hughes","startTime":448.75,"endTime":453.01,"body":"- that your people are under"},{"speaker":"Stuart Hughes","startTime":453.01,"endTime":458.05,"body":"quite a lot of pressure. Because"},{"speaker":"Stuart Hughes","startTime":453.01,"endTime":458.05,"body":"whilst I'm sure there's a lot of"},{"speaker":"Stuart Hughes","startTime":459.22,"endTime":464.35,"body":"proactive things that the"},{"speaker":"Stuart Hughes","startTime":459.22,"endTime":464.35,"body":"organisation is doing, or"},{"speaker":"Stuart Hughes","startTime":464.35,"endTime":466.87,"body":"there's a quite a lot of"},{"speaker":"Stuart Hughes","startTime":464.35,"endTime":466.87,"body":"proactive elements to the job"},{"speaker":"Stuart Hughes","startTime":466.87,"endTime":470.26,"body":"role, there's also quite a lot"},{"speaker":"Stuart Hughes","startTime":466.87,"endTime":470.26,"body":"of reactive stuff. How do you"},{"speaker":"Stuart Hughes","startTime":470.44,"endTime":474.46,"body":"help people deal with that,"},{"speaker":"Stuart Hughes","startTime":470.44,"endTime":474.46,"body":"those kind of high pressure"},{"speaker":"Stuart Hughes","startTime":474.46,"endTime":475.15,"body":"moments?"},{"speaker":"Will Metcalfe","startTime":475.12,"endTime":477.93,"body":"Yeah, that's a"},{"speaker":"Will Metcalfe","startTime":475.12,"endTime":477.93,"body":"great observation. I think it"},{"speaker":"Will Metcalfe","startTime":477.994,"endTime":481.699,"body":"absolutely is in those moments"},{"speaker":"Will Metcalfe","startTime":477.994,"endTime":481.699,"body":"where our teams get tested."},{"speaker":"Will Metcalfe","startTime":481.763,"endTime":485.149,"body":"There's a certain amount of"},{"speaker":"Will Metcalfe","startTime":481.763,"endTime":485.149,"body":"things that you can do to"},{"speaker":"Will Metcalfe","startTime":485.213,"endTime":489.046,"body":"support them with that - we do"},{"speaker":"Will Metcalfe","startTime":485.213,"endTime":489.046,"body":"training around working under"},{"speaker":"Will Metcalfe","startTime":489.11,"endTime":492.687,"body":"pressure, we do scenario"},{"speaker":"Will Metcalfe","startTime":489.11,"endTime":492.687,"body":"training and testing with them,"},{"speaker":"Will Metcalfe","startTime":492.751,"endTime":496.839,"body":"so that you're almost in a safe"},{"speaker":"Will Metcalfe","startTime":492.751,"endTime":496.839,"body":"space and allow them to be under"},{"speaker":"Will Metcalfe","startTime":496.903,"endTime":500.928,"body":"that pressure. Then you can talk"},{"speaker":"Will Metcalfe","startTime":496.903,"endTime":500.928,"body":"about things that went well in"},{"speaker":"Will Metcalfe","startTime":500.992,"endTime":504.761,"body":"the moment, things that didn't,"},{"speaker":"Will Metcalfe","startTime":500.992,"endTime":504.761,"body":"so that when the real thing"},{"speaker":"Will Metcalfe","startTime":504.825,"endTime":508.658,"body":"happens, they've almost been"},{"speaker":"Will Metcalfe","startTime":504.825,"endTime":508.658,"body":"through it before, and it's not"},{"speaker":"Will Metcalfe","startTime":508.722,"endTime":512.874,"body":"new to them. I think that really"},{"speaker":"Will Metcalfe","startTime":508.722,"endTime":512.874,"body":"helps. But equally, we know that"},{"speaker":"Will Metcalfe","startTime":512.938,"endTime":516.962,"body":"all of our teams come to work to"},{"speaker":"Will Metcalfe","startTime":512.938,"endTime":516.962,"body":"do a great job and making sure"},{"speaker":"Will Metcalfe","startTime":517.026,"endTime":520.923,"body":"that they know that making a"},{"speaker":"Will Metcalfe","startTime":517.026,"endTime":520.923,"body":"mistake is okay, I think, goes a"},{"speaker":"Stuart Hughes","startTime":520.84,"endTime":548.26,"body":"I think it's"},{"speaker":"Stuart Hughes","startTime":520.84,"endTime":548.26,"body":"really powerful to hear, that"},{"speaker":"Stuart Hughes","startTime":520.987,"endTime":524.628,"body":"long way as well. We're all"},{"speaker":"Stuart Hughes","startTime":520.987,"endTime":524.628,"body":"going to make mistakes. We're"},{"speaker":"Stuart Hughes","startTime":524.692,"endTime":528.014,"body":"human. And as long as those"},{"speaker":"Stuart Hughes","startTime":524.692,"endTime":528.014,"body":"mistakes don't end up in"},{"speaker":"Stuart Hughes","startTime":528.078,"endTime":532.102,"body":"something which could be a lot"},{"speaker":"Stuart Hughes","startTime":528.078,"endTime":532.102,"body":"more serious, it's a good thing,"},{"speaker":"Stuart Hughes","startTime":532.166,"endTime":536.127,"body":"it helps us learn. So I think"},{"speaker":"Stuart Hughes","startTime":532.166,"endTime":536.127,"body":"having that culture where safety"},{"speaker":"Stuart Hughes","startTime":536.191,"endTime":540.024,"body":"is really pushed right down to"},{"speaker":"Stuart Hughes","startTime":536.191,"endTime":540.024,"body":"the ends of the organisation,"},{"speaker":"Stuart Hughes","startTime":540.088,"endTime":544.56,"body":"and they know that they can make"},{"speaker":"Stuart Hughes","startTime":540.088,"endTime":544.56,"body":"a mistake. I think that really helps."},{"speaker":"Stuart Hughes","startTime":548.26,"endTime":551.32,"body":"idea of being a learning"},{"speaker":"Stuart Hughes","startTime":548.26,"endTime":551.32,"body":"organisation and having this"},{"speaker":"Stuart Hughes","startTime":551.32,"endTime":555.22,"body":"growth mindset that says,"},{"speaker":"Stuart Hughes","startTime":551.32,"endTime":555.22,"body":"'Actually, we accept some"},{"speaker":"Stuart Hughes","startTime":555.22,"endTime":559.03,"body":"failures will occur because of"},{"speaker":"Stuart Hughes","startTime":555.22,"endTime":559.03,"body":"the fallibility of the fact"},{"speaker":"Stuart Hughes","startTime":559.03,"endTime":562.03,"body":"we're all human, but those are"},{"speaker":"Stuart Hughes","startTime":559.03,"endTime":562.03,"body":"the moments where we get the"},{"speaker":"Stuart Hughes","startTime":562.03,"endTime":565.81,"body":"opportunity to learn and improve"},{"speaker":"Stuart Hughes","startTime":562.03,"endTime":565.81,"body":"and develop and ultimately"},{"speaker":"Stuart Hughes","startTime":565.81,"endTime":569.38,"body":"evolve. You know how we"},{"speaker":"Stuart Hughes","startTime":565.81,"endTime":569.38,"body":"operate'. So. I think that"},{"speaker":"Stuart Hughes","startTime":569.38,"endTime":572.05,"body":"leadership voice, and that"},{"speaker":"Stuart Hughes","startTime":569.38,"endTime":572.05,"body":"leadership shadow in that"},{"speaker":"Stuart Hughes","startTime":572.05,"endTime":573.1,"body":"context, is important."},{"speaker":"Stuart Hughes","startTime":573.0,"endTime":574.89,"body":"I'm going to take you to up to"},{"speaker":"Stuart Hughes","startTime":573.0,"endTime":574.89,"body":"the other end of the"},{"speaker":"Stuart Hughes","startTime":575.25,"endTime":579.75,"body":"organisation now. One of the"},{"speaker":"Stuart Hughes","startTime":575.25,"endTime":579.75,"body":"things I hear quite a lot from"},{"speaker":"Stuart Hughes","startTime":580.32,"endTime":587.85,"body":"the safety profession is a"},{"speaker":"Stuart Hughes","startTime":580.32,"endTime":587.85,"body":"demand or a request for OSH to"},{"speaker":"Stuart Hughes","startTime":587.85,"endTime":590.85,"body":"be sat at the board level or in"},{"speaker":"Stuart Hughes","startTime":587.85,"endTime":590.85,"body":"the C-suite and I just wondered"},{"speaker":"Stuart Hughes","startTime":590.85,"endTime":593.49,"body":"what your what your thoughts are"},{"speaker":"Stuart Hughes","startTime":590.85,"endTime":593.49,"body":"on that?"},{"speaker":"Will Metcalfe","startTime":594.32,"endTime":596.66,"body":"I think every"},{"speaker":"Will Metcalfe","startTime":594.32,"endTime":596.66,"body":"organisation is structured"},{"speaker":"Will Metcalfe","startTime":596.66,"endTime":601.67,"body":"differently. I whole-heartedly"},{"speaker":"Will Metcalfe","startTime":596.66,"endTime":601.67,"body":"believe that that safety and"},{"speaker":"Will Metcalfe","startTime":601.67,"endTime":604.55,"body":"risk management has to have a"},{"speaker":"Will Metcalfe","startTime":601.67,"endTime":604.55,"body":"voice at the most senior levels"},{"speaker":"Will Metcalfe","startTime":604.55,"endTime":609.05,"body":"in any organisation. I suppose I"},{"speaker":"Will Metcalfe","startTime":604.55,"endTime":609.05,"body":"provide that a UK level for our"},{"speaker":"Will Metcalfe","startTime":609.05,"endTime":612.71,"body":"organisation. I've got Adam, who"},{"speaker":"Will Metcalfe","startTime":609.05,"endTime":612.71,"body":"reports into me directly, as the"},{"speaker":"Will Metcalfe","startTime":612.71,"endTime":615.17,"body":"SME leader for the business,"},{"speaker":"Will Metcalfe","startTime":612.71,"endTime":615.17,"body":"from a health and safety"},{"speaker":"Will Metcalfe","startTime":615.17,"endTime":618.53,"body":"perspective. The model that we"},{"speaker":"Will Metcalfe","startTime":615.17,"endTime":618.53,"body":"run within the business, we've"},{"speaker":"Will Metcalfe","startTime":618.53,"endTime":622.91,"body":"got nine divisions, which are"},{"speaker":"Will Metcalfe","startTime":618.53,"endTime":622.91,"body":"fairly big businesses in their"},{"speaker":"Will Metcalfe","startTime":622.91,"endTime":625.79,"body":"own right. In every single one"},{"speaker":"Will Metcalfe","startTime":622.91,"endTime":625.79,"body":"of those leadership teams is a"},{"speaker":"Will Metcalfe","startTime":625.79,"endTime":627.92,"body":"mini board in the business, and"},{"speaker":"Will Metcalfe","startTime":625.79,"endTime":627.92,"body":"there's a health and safety"},{"speaker":"Will Metcalfe","startTime":627.92,"endTime":631.79,"body":"professional in each and every"},{"speaker":"Will Metcalfe","startTime":627.92,"endTime":631.79,"body":"one of those teams. And that"},{"speaker":"Will Metcalfe","startTime":632.33,"endTime":635.45,"body":"washes down through the"},{"speaker":"Will Metcalfe","startTime":632.33,"endTime":635.45,"body":"business; that enables us to"},{"speaker":"Will Metcalfe","startTime":635.45,"endTime":638.51,"body":"stay really close to our teams."},{"speaker":"Will Metcalfe","startTime":635.45,"endTime":638.51,"body":"We've got health and safety"},{"speaker":"Will Metcalfe","startTime":638.51,"endTime":641.24,"body":"managers that report and work"},{"speaker":"Will Metcalfe","startTime":638.51,"endTime":641.24,"body":"with them really closely."},{"speaker":"Will Metcalfe","startTime":642.23,"endTime":645.14,"body":"It's important to have a voice"},{"speaker":"Will Metcalfe","startTime":642.23,"endTime":645.14,"body":"at the board level, absolutely,"},{"speaker":"Will Metcalfe","startTime":645.14,"endTime":648.74,"body":"but it's also important to make"},{"speaker":"Will Metcalfe","startTime":645.14,"endTime":648.74,"body":"sure that the voices at all"},{"speaker":"Will Metcalfe","startTime":648.74,"endTime":651.92,"body":"points of the organisation are"},{"speaker":"Will Metcalfe","startTime":648.74,"endTime":651.92,"body":"heard, because if you're not"},{"speaker":"Will Metcalfe","startTime":651.92,"endTime":654.29,"body":"hearing those voices, then what"},{"speaker":"Will Metcalfe","startTime":651.92,"endTime":654.29,"body":"you're hearing at board level"},{"speaker":"Will Metcalfe","startTime":654.29,"endTime":657.2,"body":"isn't going to be correct"},{"speaker":"Will Metcalfe","startTime":654.29,"endTime":657.2,"body":"anyway. Making sure you've got"},{"speaker":"Will Metcalfe","startTime":657.2,"endTime":660.59,"body":"that ability to hear and"},{"speaker":"Will Metcalfe","startTime":657.2,"endTime":660.59,"body":"understand what is happening,"},{"speaker":"Will Metcalfe","startTime":661.37,"endTime":665.0,"body":"right at the coalface of the"},{"speaker":"Will Metcalfe","startTime":661.37,"endTime":665.0,"body":"business and then translate that"},{"speaker":"Will Metcalfe","startTime":665.0,"endTime":666.83,"body":"to the board, is probably the"},{"speaker":"Will Metcalfe","startTime":665.0,"endTime":666.83,"body":"most important thing."},{"speaker":"Stuart Hughes","startTime":666.95,"endTime":670.88,"body":"Cool. Maybe you"},{"speaker":"Stuart Hughes","startTime":666.95,"endTime":670.88,"body":"can just talk to me about the"},{"speaker":"Stuart Hughes","startTime":670.88,"endTime":677.0,"body":"mechanisms that you deploy to"},{"speaker":"Stuart Hughes","startTime":670.88,"endTime":677.0,"body":"enable that collective voice of"},{"speaker":"Stuart Hughes","startTime":677.0,"endTime":681.05,"body":"the organisation to come all the"},{"speaker":"Stuart Hughes","startTime":677.0,"endTime":681.05,"body":"way up. And then how do you do"},{"speaker":"Stuart Hughes","startTime":681.05,"endTime":685.31,"body":"that translation? Because"},{"speaker":"Stuart Hughes","startTime":681.05,"endTime":685.31,"body":"sometimes our language in safety"},{"speaker":"Stuart Hughes","startTime":685.31,"endTime":690.08,"body":"is a little bit impenetrable -"},{"speaker":"Stuart Hughes","startTime":685.31,"endTime":690.08,"body":"acronyms and all of this good"},{"speaker":"Stuart Hughes","startTime":690.08,"endTime":693.95,"body":"stuff. How do you decipher all"},{"speaker":"Stuart Hughes","startTime":690.08,"endTime":693.95,"body":"of that to work out what's"},{"speaker":"Stuart Hughes","startTime":693.95,"endTime":696.56,"body":"important to then discuss at"},{"speaker":"Stuart Hughes","startTime":693.95,"endTime":696.56,"body":"board?"},{"speaker":"Will Metcalfe","startTime":698.15,"endTime":701.33,"body":"There's data"},{"speaker":"Will Metcalfe","startTime":698.15,"endTime":701.33,"body":"points and data is important,"},{"speaker":"Will Metcalfe","startTime":701.84,"endTime":704.33,"body":"but I think you can get a little"},{"speaker":"Will Metcalfe","startTime":701.84,"endTime":704.33,"body":"bit lost in the data sometimes,"},{"speaker":"Will Metcalfe","startTime":704.33,"endTime":707.18,"body":"and it can be a bit paralyzing"},{"speaker":"Will Metcalfe","startTime":704.33,"endTime":707.18,"body":"if you don't interpret it in the"},{"speaker":"Will Metcalfe","startTime":707.18,"endTime":711.23,"body":"right way. We've got some good"},{"speaker":"Will Metcalfe","startTime":707.18,"endTime":711.23,"body":"governance in the business. Each"},{"speaker":"Will Metcalfe","startTime":711.23,"endTime":713.93,"body":"and every one of our contracts"},{"speaker":"Will Metcalfe","startTime":711.23,"endTime":713.93,"body":"has a monthly review, where"},{"speaker":"Will Metcalfe","startTime":714.86,"endTime":717.89,"body":"health and safety and QHC is a"},{"speaker":"Will Metcalfe","startTime":714.86,"endTime":717.89,"body":"topic which is actively talked"},{"speaker":"Will Metcalfe","startTime":717.89,"endTime":722.84,"body":"about, and that goes all the way"},{"speaker":"Will Metcalfe","startTime":717.89,"endTime":722.84,"body":"up through the business to the"},{"speaker":"Will Metcalfe","startTime":722.84,"endTime":726.47,"body":"business group reviews that we"},{"speaker":"Will Metcalfe","startTime":722.84,"endTime":726.47,"body":"would do on a global basis. So"},{"speaker":"Will Metcalfe","startTime":726.47,"endTime":729.32,"body":"that's one of the ways that we"},{"speaker":"Will Metcalfe","startTime":726.47,"endTime":729.32,"body":"translate some of that"},{"speaker":"Will Metcalfe","startTime":729.32,"endTime":729.95,"body":"information."},{"speaker":"Will Metcalfe","startTime":730.44,"endTime":734.04,"body":"I think more important than that"},{"speaker":"Will Metcalfe","startTime":730.44,"endTime":734.04,"body":"is our leaders within the"},{"speaker":"Will Metcalfe","startTime":734.04,"endTime":736.62,"body":"business get out into the"},{"speaker":"Will Metcalfe","startTime":734.04,"endTime":736.62,"body":"business and go and see the"},{"speaker":"Will Metcalfe","startTime":736.62,"endTime":740.64,"body":"teams, and that doesn't mean"},{"speaker":"Will Metcalfe","startTime":736.62,"endTime":740.64,"body":"walking around with a clipboard."},{"speaker":"Will Metcalfe","startTime":742.38,"endTime":745.23,"body":"That's pretty old school. It's"},{"speaker":"Will Metcalfe","startTime":742.38,"endTime":745.23,"body":"going out and talking to the to"},{"speaker":"Will Metcalfe","startTime":745.23,"endTime":748.86,"body":"the teams, letting them have a"},{"speaker":"Will Metcalfe","startTime":745.23,"endTime":748.86,"body":"voice and ask you questions, and"},{"speaker":"Will Metcalfe","startTime":749.67,"endTime":753.63,"body":"getting under the skin of what"},{"speaker":"Will Metcalfe","startTime":749.67,"endTime":753.63,"body":"might be going on any given day"},{"speaker":"Will Metcalfe","startTime":753.63,"endTime":757.62,"body":"or on any contract. I think"},{"speaker":"Will Metcalfe","startTime":753.63,"endTime":757.62,"body":"those much more qualitative"},{"speaker":"Will Metcalfe","startTime":758.4,"endTime":761.61,"body":"things, which then inform some"},{"speaker":"Will Metcalfe","startTime":758.4,"endTime":761.61,"body":"of the challenges you might have"},{"speaker":"Will Metcalfe","startTime":761.61,"endTime":763.14,"body":"in the business and some of the"},{"speaker":"Will Metcalfe","startTime":761.61,"endTime":763.14,"body":"things you might want to think"},{"speaker":"Will Metcalfe","startTime":763.14,"endTime":766.89,"body":"about doing differently, or some"},{"speaker":"Will Metcalfe","startTime":763.14,"endTime":766.89,"body":"of the risks that might need"},{"speaker":"Will Metcalfe","startTime":766.89,"endTime":770.91,"body":"managing. That's when you have"},{"speaker":"Will Metcalfe","startTime":766.89,"endTime":770.91,"body":"the most powerful conversations"},{"speaker":"Will Metcalfe","startTime":770.91,"endTime":774.45,"body":"in those board meetings, and"},{"speaker":"Will Metcalfe","startTime":770.91,"endTime":774.45,"body":"probably the most animated"},{"speaker":"Will Metcalfe","startTime":774.45,"endTime":777.06,"body":"conversations come from that"},{"speaker":"Will Metcalfe","startTime":774.45,"endTime":777.06,"body":"topic."},{"speaker":"Stuart Hughes","startTime":777.57,"endTime":779.43,"body":"Statistics are"},{"speaker":"Stuart Hughes","startTime":777.57,"endTime":779.43,"body":"statistics, aren't they, at the"},{"speaker":"Stuart Hughes","startTime":779.43,"endTime":783.87,"body":"end of the day, and they don't"},{"speaker":"Stuart Hughes","startTime":779.43,"endTime":783.87,"body":"necessarily have an art behind"},{"speaker":"Stuart Hughes","startTime":783.87,"endTime":785.67,"body":"them. But when you've actually"},{"speaker":"Stuart Hughes","startTime":783.87,"endTime":785.67,"body":"gone and looked in the whites of"},{"speaker":"Stuart Hughes","startTime":785.67,"endTime":788.52,"body":"somebody's eyes and they've told"},{"speaker":"Stuart Hughes","startTime":785.67,"endTime":788.52,"body":"you where things that are"},{"speaker":"Stuart Hughes","startTime":788.52,"endTime":790.77,"body":"happening within the"},{"speaker":"Stuart Hughes","startTime":788.52,"endTime":790.77,"body":"organisation are causing them"},{"speaker":"Stuart Hughes","startTime":791.67,"endTime":795.9,"body":"difficulty or distress, or"},{"speaker":"Stuart Hughes","startTime":791.67,"endTime":795.9,"body":"whatever it might be, you can"},{"speaker":"Stuart Hughes","startTime":795.9,"endTime":800.31,"body":"then translate that into a very"},{"speaker":"Stuart Hughes","startTime":795.9,"endTime":800.31,"body":"human story. And it doesn't"},{"speaker":"Stuart Hughes","startTime":800.31,"endTime":803.55,"body":"surprise me that that then"},{"speaker":"Stuart Hughes","startTime":800.31,"endTime":803.55,"body":"generates animated discussion,"},{"speaker":"Stuart Hughes","startTime":803.55,"endTime":808.77,"body":"because I know my view of the"},{"speaker":"Stuart Hughes","startTime":803.55,"endTime":808.77,"body":"world is generally nobody in"},{"speaker":"Stuart Hughes","startTime":808.77,"endTime":811.23,"body":"that leadership position is sat"},{"speaker":"Stuart Hughes","startTime":808.77,"endTime":811.23,"body":"there wanting to make everybody"},{"speaker":"Stuart Hughes","startTime":811.23,"endTime":815.67,"body":"else's life difficult. There's"},{"speaker":"Stuart Hughes","startTime":811.23,"endTime":815.67,"body":"good friction in business that's"},{"speaker":"Stuart Hughes","startTime":815.67,"endTime":818.31,"body":"designed to stop people from"},{"speaker":"Stuart Hughes","startTime":815.67,"endTime":818.31,"body":"doing things that you don't want"},{"speaker":"Stuart Hughes","startTime":818.31,"endTime":821.01,"body":"them to do, and there's bad"},{"speaker":"Stuart Hughes","startTime":818.31,"endTime":821.01,"body":"friction that you want to get"},{"speaker":"Stuart Hughes","startTime":821.01,"endTime":824.01,"body":"rid of, which is causing you to"},{"speaker":"Stuart Hughes","startTime":821.01,"endTime":824.01,"body":"be inefficient or ineffective."},{"speaker":"Stuart Hughes","startTime":825.83,"endTime":831.38,"body":"You mentioned that you've got"},{"speaker":"Stuart Hughes","startTime":825.83,"endTime":831.38,"body":"nine sub mini boards with OSH"},{"speaker":"Stuart Hughes","startTime":831.38,"endTime":835.46,"body":"professionals on and then your"},{"speaker":"Stuart Hughes","startTime":831.38,"endTime":835.46,"body":"OSH director is reporting into"},{"speaker":"Stuart Hughes","startTime":837.26,"endTime":841.85,"body":"you. What information from them"},{"speaker":"Stuart Hughes","startTime":837.26,"endTime":841.85,"body":"is useful or helpful as you go"},{"speaker":"Stuart Hughes","startTime":841.85,"endTime":844.94,"body":"for those leadership"},{"speaker":"Stuart Hughes","startTime":841.85,"endTime":844.94,"body":"conversations, when you're sat"},{"speaker":"Stuart Hughes","startTime":844.94,"endTime":845.45,"body":"at the board?"},{"speaker":"Will Metcalfe","startTime":848.3,"endTime":851.6,"body":"As we touched on,"},{"speaker":"Will Metcalfe","startTime":848.3,"endTime":851.6,"body":"data is important. So, we've got"},{"speaker":"Will Metcalfe","startTime":851.6,"endTime":854.03,"body":"the lag indicators and leading"},{"speaker":"Will Metcalfe","startTime":851.6,"endTime":854.03,"body":"indicators that you'd expect"},{"speaker":"Will Metcalfe","startTime":854.21,"endTime":856.82,"body":"from any organisation, and it's"},{"speaker":"Will Metcalfe","startTime":854.21,"endTime":856.82,"body":"important to review those and"},{"speaker":"Will Metcalfe","startTime":856.82,"endTime":861.14,"body":"make sure that the trends are"},{"speaker":"Will Metcalfe","startTime":856.82,"endTime":861.14,"body":"going in the right way. What our"},{"speaker":"Will Metcalfe","startTime":861.14,"endTime":863.87,"body":"team do really well is pull out"},{"speaker":"Will Metcalfe","startTime":861.14,"endTime":863.87,"body":"the insights from that data,"},{"speaker":"Will Metcalfe","startTime":864.56,"endTime":866.78,"body":"interpret it in the right way,"},{"speaker":"Will Metcalfe","startTime":864.56,"endTime":866.78,"body":"so that we can then have some"},{"speaker":"Will Metcalfe","startTime":867.11,"endTime":872.54,"body":"meaningful conversation about"},{"speaker":"Will Metcalfe","startTime":867.11,"endTime":872.54,"body":"what the data is telling us. We"},{"speaker":"Will Metcalfe","startTime":873.08,"endTime":875.42,"body":"would like to think that we're"},{"speaker":"Will Metcalfe","startTime":873.08,"endTime":875.42,"body":"well-connected with the"},{"speaker":"Will Metcalfe","startTime":875.42,"endTime":880.01,"body":"business, and it's as much in"},{"speaker":"Will Metcalfe","startTime":875.42,"endTime":880.01,"body":"those meetings the challenge"},{"speaker":"Will Metcalfe","startTime":880.01,"endTime":884.81,"body":"that the OSH profession, or the"},{"speaker":"Will Metcalfe","startTime":880.01,"endTime":884.81,"body":"OSH specialists in our business"},{"speaker":"Will Metcalfe","startTime":884.84,"endTime":888.8,"body":"bring to us. We're a business"},{"speaker":"Will Metcalfe","startTime":884.84,"endTime":888.8,"body":"which is very much based around"},{"speaker":"Will Metcalfe","startTime":888.8,"endTime":896.15,"body":"growth, expanding what we do,"},{"speaker":"Will Metcalfe","startTime":888.8,"endTime":896.15,"body":"and the health and safety"},{"speaker":"Will Metcalfe","startTime":896.15,"endTime":899.81,"body":"professionals in our business"},{"speaker":"Will Metcalfe","startTime":896.15,"endTime":899.81,"body":"are there to enable that. They"},{"speaker":"Will Metcalfe","startTime":899.81,"endTime":903.14,"body":"are an integral part of allowing"},{"speaker":"Will Metcalfe","startTime":899.81,"endTime":903.14,"body":"us to do that in a sustainable"},{"speaker":"Will Metcalfe","startTime":903.14,"endTime":907.46,"body":"and safe way. But they are not"},{"speaker":"Will Metcalfe","startTime":903.14,"endTime":907.46,"body":"the handbrake - they can help us"},{"speaker":"Will Metcalfe","startTime":907.46,"endTime":911.78,"body":"push an accelerator. It's making"},{"speaker":"Will Metcalfe","startTime":907.46,"endTime":911.78,"body":"sure that, when we're talking"},{"speaker":"Will Metcalfe","startTime":911.78,"endTime":916.16,"body":"about these things, we're all"},{"speaker":"Will Metcalfe","startTime":911.78,"endTime":916.16,"body":"aligned against that one vision."},{"speaker":"Stuart Hughes","startTime":916.19,"endTime":918.23,"body":"Yeah, and I think"},{"speaker":"Stuart Hughes","startTime":916.19,"endTime":918.23,"body":"that will be really inspiring"},{"speaker":"Stuart Hughes","startTime":918.23,"endTime":921.53,"body":"for people listening, because"},{"speaker":"Stuart Hughes","startTime":918.23,"endTime":921.53,"body":"that leadership position of"},{"speaker":"Stuart Hughes","startTime":923.6,"endTime":927.26,"body":"safety being an integral part to"},{"speaker":"Stuart Hughes","startTime":923.6,"endTime":927.26,"body":"sustainable growth, right?"},{"speaker":"Stuart Hughes","startTime":927.26,"endTime":932.54,"body":"Because organisations can grow"},{"speaker":"Stuart Hughes","startTime":927.26,"endTime":932.54,"body":"spectacularly and fail very well"},{"speaker":"Stuart Hughes","startTime":932.54,"endTime":935.99,"body":"because the growth isn't"},{"speaker":"Stuart Hughes","startTime":932.54,"endTime":935.99,"body":"sustainable. And I think that"},{"speaker":"Stuart Hughes","startTime":936.05,"endTime":939.56,"body":"link of, 'Actually, if we do"},{"speaker":"Stuart Hughes","startTime":936.05,"endTime":939.56,"body":"this with the right mechanisms"},{"speaker":"Stuart Hughes","startTime":939.56,"endTime":943.37,"body":"that enable growth, and the"},{"speaker":"Stuart Hughes","startTime":939.56,"endTime":943.37,"body":"boundary of risk tolerance, we"},{"speaker":"Stuart Hughes","startTime":943.37,"endTime":949.46,"body":"can do it in a in a safe way'."},{"speaker":"Stuart Hughes","startTime":943.37,"endTime":949.46,"body":"If I was sat somewhere going,"},{"speaker":"Stuart Hughes","startTime":950.06,"endTime":952.94,"body":"'Oh, that's what my leaders are"},{"speaker":"Stuart Hughes","startTime":950.06,"endTime":952.94,"body":"talking about', I'd feel really"},{"speaker":"Stuart Hughes","startTime":952.94,"endTime":956.96,"body":"inspired to be in that"},{"speaker":"Stuart Hughes","startTime":952.94,"endTime":956.96,"body":"organisation. It's also"},{"speaker":"Stuart Hughes","startTime":956.96,"endTime":960.02,"body":"messaging that we as a"},{"speaker":"Stuart Hughes","startTime":956.96,"endTime":960.02,"body":"profession should be happy to"},{"speaker":"Stuart Hughes","startTime":960.86,"endTime":964.7,"body":"champion ourselves, so that we"},{"speaker":"Stuart Hughes","startTime":960.86,"endTime":964.7,"body":"are doing that self-promotion."},{"speaker":"Stuart Hughes","startTime":964.88,"endTime":971.63,"body":"What is it, day to day, that you"},{"speaker":"Stuart Hughes","startTime":964.88,"endTime":971.63,"body":"need or want from your safety"},{"speaker":"Stuart Hughes","startTime":971.63,"endTime":973.76,"body":"professionals in your"},{"speaker":"Stuart Hughes","startTime":971.63,"endTime":973.76,"body":"organisation?"},{"speaker":"Will Metcalfe","startTime":975.34,"endTime":979.0,"body":"Making sure that"},{"speaker":"Will Metcalfe","startTime":975.34,"endTime":979.0,"body":"they've bought into and"},{"speaker":"Will Metcalfe","startTime":979.0,"endTime":981.82,"body":"understand the vision and the"},{"speaker":"Will Metcalfe","startTime":979.0,"endTime":981.82,"body":"culture of the business is"},{"speaker":"Will Metcalfe","startTime":981.82,"endTime":985.63,"body":"really important, because when"},{"speaker":"Will Metcalfe","startTime":981.82,"endTime":985.63,"body":"you get that, then they can"},{"speaker":"Will Metcalfe","startTime":986.62,"endTime":992.23,"body":"challenge you. We really want"},{"speaker":"Will Metcalfe","startTime":986.62,"endTime":992.23,"body":"our SMEs across the board, not"},{"speaker":"Will Metcalfe","startTime":992.23,"endTime":994.21,"body":"just from a health and safety"},{"speaker":"Will Metcalfe","startTime":992.23,"endTime":994.21,"body":"perspective but all of them, to"},{"speaker":"Will Metcalfe","startTime":994.21,"endTime":996.85,"body":"challenge us, to make sure that"},{"speaker":"Will Metcalfe","startTime":994.21,"endTime":996.85,"body":"we're making the right business"},{"speaker":"Will Metcalfe","startTime":996.85,"endTime":1000.42,"body":"decisions - that we are looking"},{"speaker":"Will Metcalfe","startTime":996.85,"endTime":1000.42,"body":"at the right markets to go into,"},{"speaker":"Will Metcalfe","startTime":1000.42,"endTime":1003.12,"body":"that we're looking to work with"},{"speaker":"Will Metcalfe","startTime":1000.42,"endTime":1003.12,"body":"the right clients, that the work"},{"speaker":"Will Metcalfe","startTime":1003.12,"endTime":1005.4,"body":"that we're taking on, from a"},{"speaker":"Will Metcalfe","startTime":1003.12,"endTime":1005.4,"body":"project perspective, is the"},{"speaker":"Will Metcalfe","startTime":1005.4,"endTime":1008.34,"body":"right type of stuff. There's"},{"speaker":"Will Metcalfe","startTime":1005.4,"endTime":1008.34,"body":"lots of different viewpoints"},{"speaker":"Will Metcalfe","startTime":1008.34,"endTime":1010.65,"body":"that come into that"},{"speaker":"Will Metcalfe","startTime":1008.34,"endTime":1010.65,"body":"decision-making process. And"},{"speaker":"Will Metcalfe","startTime":1010.65,"endTime":1013.05,"body":"without challenging, without"},{"speaker":"Will Metcalfe","startTime":1010.65,"endTime":1013.05,"body":"people having a voice and"},{"speaker":"Will Metcalfe","startTime":1013.05,"endTime":1017.79,"body":"speaking up, you can get to the"},{"speaker":"Will Metcalfe","startTime":1013.05,"endTime":1017.79,"body":"wrong decision. So, really"},{"speaker":"Will Metcalfe","startTime":1017.79,"endTime":1021.03,"body":"important to me and the other"},{"speaker":"Will Metcalfe","startTime":1017.79,"endTime":1021.03,"body":"leaders in the business is"},{"speaker":"Will Metcalfe","startTime":1021.03,"endTime":1024.51,"body":"making sure that the OSH guys"},{"speaker":"Will Metcalfe","startTime":1021.03,"endTime":1024.51,"body":"now in our team speak up and"},{"speaker":"Will Metcalfe","startTime":1024.51,"endTime":1026.67,"body":"have a voice and have an"},{"speaker":"Will Metcalfe","startTime":1024.51,"endTime":1026.67,"body":"opinion. I think that's really"},{"speaker":"Will Metcalfe","startTime":1026.67,"endTime":1027.03,"body":"important."},{"speaker":"Stuart Hughes","startTime":1027.03,"endTime":1029.967,"body":"It's funny,"},{"speaker":"Stuart Hughes","startTime":1027.03,"endTime":1029.967,"body":"actually, I was listening to a"},{"speaker":"Stuart Hughes","startTime":1030.037,"endTime":1034.024,"body":"podcast on the way down here"},{"speaker":"Stuart Hughes","startTime":1030.037,"endTime":1034.024,"body":"this morning. It was talking"},{"speaker":"Stuart Hughes","startTime":1034.093,"endTime":1038.15,"body":"about how difficult it is for"},{"speaker":"Stuart Hughes","startTime":1034.093,"endTime":1038.15,"body":"people socially to say no to"},{"speaker":"Stuart Hughes","startTime":1038.22,"endTime":1042.556,"body":"other people - the social tax of"},{"speaker":"Stuart Hughes","startTime":1038.22,"endTime":1042.556,"body":"saying no is higher than just"},{"speaker":"Stuart Hughes","startTime":1042.626,"endTime":1046.613,"body":"saying yes and perhaps doing"},{"speaker":"Stuart Hughes","startTime":1042.626,"endTime":1046.613,"body":"something that you might not"},{"speaker":"Stuart Hughes","startTime":1046.683,"endTime":1051.089,"body":"really want to do. I hear a lot,"},{"speaker":"Stuart Hughes","startTime":1046.683,"endTime":1051.089,"body":"and lots of organisations talk"},{"speaker":"Stuart Hughes","startTime":1051.159,"endTime":1054.656,"body":"about it, we want people to"},{"speaker":"Stuart Hughes","startTime":1051.159,"endTime":1054.656,"body":"speak up. It's quite a"},{"speaker":"Stuart Hughes","startTime":1054.726,"endTime":1058.643,"body":"challenging thing. How do you"},{"speaker":"Stuart Hughes","startTime":1054.726,"endTime":1058.643,"body":"foster that environment or"},{"speaker":"Stuart Hughes","startTime":1058.713,"endTime":1062.769,"body":"culture within the organisation"},{"speaker":"Stuart Hughes","startTime":1058.713,"endTime":1062.769,"body":"to enable not just the OSH"},{"speaker":"Stuart Hughes","startTime":1062.839,"endTime":1066.896,"body":"specialists - as you mentioned,"},{"speaker":"Stuart Hughes","startTime":1062.839,"endTime":1066.896,"body":"there's a lot of different"},{"speaker":"Stuart Hughes","startTime":1066.966,"endTime":1071.232,"body":"voices in the room that you need"},{"speaker":"Stuart Hughes","startTime":1066.966,"endTime":1071.232,"body":"to consider - but how do you"},{"speaker":"Stuart Hughes","startTime":1071.302,"endTime":1074.1,"body":"bring those out of people into"},{"speaker":"Stuart Hughes","startTime":1071.302,"endTime":1074.1,"body":"the fore?"},{"speaker":"Will Metcalfe","startTime":1074.0,"endTime":1077.18,"body":"I think it starts"},{"speaker":"Will Metcalfe","startTime":1074.0,"endTime":1077.18,"body":"with the culture. You need to"},{"speaker":"Will Metcalfe","startTime":1077.18,"endTime":1079.94,"body":"have a culture which allows that"},{"speaker":"Will Metcalfe","startTime":1077.18,"endTime":1079.94,"body":"to be the case, and I think"},{"speaker":"Will Metcalfe","startTime":1079.97,"endTime":1084.41,"body":"role-modelling it, making sure"},{"speaker":"Will Metcalfe","startTime":1079.97,"endTime":1084.41,"body":"that me, Kevin, my boss, and"},{"speaker":"Will Metcalfe","startTime":1084.41,"endTime":1086.39,"body":"other senior leaders in the"},{"speaker":"Will Metcalfe","startTime":1084.41,"endTime":1086.39,"body":"business, role model that"},{"speaker":"Will Metcalfe","startTime":1086.39,"endTime":1090.53,"body":"behaviour. Because if people see"},{"speaker":"Will Metcalfe","startTime":1086.39,"endTime":1090.53,"body":"the right way of saying no or"},{"speaker":"Will Metcalfe","startTime":1090.53,"endTime":1093.41,"body":"standing up for something, then"},{"speaker":"Will Metcalfe","startTime":1090.53,"endTime":1093.41,"body":"they know that they can do it as"},{"speaker":"Will Metcalfe","startTime":1093.41,"endTime":1097.46,"body":"well. As long as you're having"},{"speaker":"Will Metcalfe","startTime":1093.41,"endTime":1097.46,"body":"those challenging conversations,"},{"speaker":"Will Metcalfe","startTime":1097.58,"endTime":1101.78,"body":"with respect and integrity,"},{"speaker":"Will Metcalfe","startTime":1097.58,"endTime":1101.78,"body":"they're the right thing to do. I"},{"speaker":"Will Metcalfe","startTime":1101.81,"endTime":1105.5,"body":"firmly believe role modelling"},{"speaker":"Will Metcalfe","startTime":1101.81,"endTime":1105.5,"body":"allows others to see that it's"},{"speaker":"Will Metcalfe","startTime":1105.59,"endTime":1106.46,"body":"cool to do that."},{"speaker":"Stuart Hughes","startTime":1106.91,"endTime":1108.5,"body":"And are you"},{"speaker":"Stuart Hughes","startTime":1106.91,"endTime":1108.5,"body":"seeing that that's what's"},{"speaker":"Stuart Hughes","startTime":1108.5,"endTime":1109.28,"body":"happening?"},{"speaker":"Will Metcalfe","startTime":1109.0,"endTime":1115.06,"body":"We have a lot of"},{"speaker":"Will Metcalfe","startTime":1109.0,"endTime":1115.06,"body":"challenging conversations, for"},{"speaker":"Will Metcalfe","startTime":1115.06,"endTime":1119.53,"body":"the right reasons. On a monthly"},{"speaker":"Will Metcalfe","startTime":1115.06,"endTime":1119.53,"body":"basis, we'll get the senior team"},{"speaker":"Will Metcalfe","startTime":1119.53,"endTime":1122.68,"body":"across the UK together, and"},{"speaker":"Will Metcalfe","startTime":1119.53,"endTime":1122.68,"body":"we'll have some really in-depth,"},{"speaker":"Will Metcalfe","startTime":1122.68,"endTime":1127.63,"body":"challenging discussions about"},{"speaker":"Will Metcalfe","startTime":1122.68,"endTime":1127.63,"body":"the hot topics of the day but"},{"speaker":"Will Metcalfe","startTime":1127.63,"endTime":1133.33,"body":"always with a great outcome and"},{"speaker":"Will Metcalfe","startTime":1127.63,"endTime":1133.33,"body":"done with the right intent. As"},{"speaker":"Will Metcalfe","startTime":1133.33,"endTime":1136.48,"body":"long as everybody understands"},{"speaker":"Will Metcalfe","startTime":1133.33,"endTime":1136.48,"body":"that, those conversations are"},{"speaker":"Will Metcalfe","startTime":1136.48,"endTime":1138.04,"body":"great - good fun to be in!"},{"speaker":"Stuart Hughes","startTime":1140.17,"endTime":1146.62,"body":"Yeah, a"},{"speaker":"Stuart Hughes","startTime":1140.17,"endTime":1146.62,"body":"challenging conversation where"},{"speaker":"Stuart Hughes","startTime":1146.71,"endTime":1150.7,"body":"you've got two very different"},{"speaker":"Stuart Hughes","startTime":1146.71,"endTime":1150.7,"body":"sets of opinions coming together"},{"speaker":"Stuart Hughes","startTime":1150.79,"endTime":1157.75,"body":"and the ability to dance around"},{"speaker":"Stuart Hughes","startTime":1150.79,"endTime":1157.75,"body":"that, then come to some form of"},{"speaker":"Stuart Hughes","startTime":1157.78,"endTime":1161.17,"body":"common ground in the middle, or"},{"speaker":"Stuart Hughes","startTime":1157.78,"endTime":1161.17,"body":"some decision that needs to be"},{"speaker":"Stuart Hughes","startTime":1161.17,"endTime":1165.16,"body":"made and a direction to go in,"},{"speaker":"Stuart Hughes","startTime":1161.17,"endTime":1165.16,"body":"and then leave the room all"},{"speaker":"Stuart Hughes","startTime":1165.16,"endTime":1168.61,"body":"still with your relationships"},{"speaker":"Stuart Hughes","startTime":1165.16,"endTime":1168.61,"body":"intact. That stuff is quite an"},{"speaker":"Stuart Hughes","startTime":1168.61,"endTime":1172.27,"body":"enjoyable part of the part of"},{"speaker":"Stuart Hughes","startTime":1168.61,"endTime":1172.27,"body":"the challenge."},{"speaker":"Stuart Hughes","startTime":1172.9,"endTime":1175.99,"body":"So we've spoken about what you"},{"speaker":"Stuart Hughes","startTime":1172.9,"endTime":1175.99,"body":"need and what you want from the"},{"speaker":"Stuart Hughes","startTime":1175.99,"endTime":1179.98,"body":"safety professionals in the"},{"speaker":"Stuart Hughes","startTime":1175.99,"endTime":1179.98,"body":"organisation and what you get,"},{"speaker":"Stuart Hughes","startTime":1181.12,"endTime":1184.21,"body":"which seems to have quite a good"},{"speaker":"Stuart Hughes","startTime":1181.12,"endTime":1184.21,"body":"alignment, which is really great"},{"speaker":"Stuart Hughes","startTime":1184.21,"endTime":1188.95,"body":"to hear. What are the things"},{"speaker":"Stuart Hughes","startTime":1184.21,"endTime":1188.95,"body":"that you worry about from a risk"},{"speaker":"Stuart Hughes","startTime":1188.95,"endTime":1192.37,"body":"perspective within your"},{"speaker":"Stuart Hughes","startTime":1188.95,"endTime":1192.37,"body":"organisation? And do they cause"},{"speaker":"Stuart Hughes","startTime":1192.37,"endTime":1193.63,"body":"you concern?"},{"speaker":"Will Metcalfe","startTime":1193.0,"endTime":1195.394,"body":"The number one"},{"speaker":"Will Metcalfe","startTime":1193.0,"endTime":1195.394,"body":"thing is the safety of our"},{"speaker":"Will Metcalfe","startTime":1195.452,"endTime":1199.014,"body":"people. As I've said, we've got"},{"speaker":"Will Metcalfe","startTime":1195.452,"endTime":1199.014,"body":"7000 people across the UK and"},{"speaker":"Will Metcalfe","startTime":1199.072,"endTime":1202.342,"body":"very often they're out on a"},{"speaker":"Will Metcalfe","startTime":1199.072,"endTime":1202.342,"body":"client site, which is not as"},{"speaker":"Will Metcalfe","startTime":1202.401,"endTime":1205.437,"body":"connected as it would be if"},{"speaker":"Will Metcalfe","startTime":1202.401,"endTime":1205.437,"body":"you're all in a building"},{"speaker":"Will Metcalfe","startTime":1205.496,"endTime":1209.233,"body":"together. So communicating with"},{"speaker":"Will Metcalfe","startTime":1205.496,"endTime":1209.233,"body":"those teams and making sure that"},{"speaker":"Will Metcalfe","startTime":1209.291,"endTime":1212.62,"body":"they understand the common"},{"speaker":"Will Metcalfe","startTime":1209.291,"endTime":1212.62,"body":"vision, the way that we're all"},{"speaker":"Will Metcalfe","startTime":1212.678,"endTime":1216.182,"body":"trying to work together. What is"},{"speaker":"Will Metcalfe","startTime":1212.678,"endTime":1216.182,"body":"necessarily going on in the"},{"speaker":"Will Metcalfe","startTime":1216.24,"endTime":1219.51,"body":"business and the strategy is"},{"speaker":"Will Metcalfe","startTime":1216.24,"endTime":1219.51,"body":"sometimes tough to get that"},{"speaker":"Will Metcalfe","startTime":1219.569,"endTime":1223.306,"body":"message right into the contract."},{"speaker":"Will Metcalfe","startTime":1219.569,"endTime":1223.306,"body":"I think we do well at it. We've"},{"speaker":"Will Metcalfe","startTime":1223.364,"endTime":1227.043,"body":"got many different ways that we"},{"speaker":"Will Metcalfe","startTime":1223.364,"endTime":1227.043,"body":"communicate with the teams, but"},{"speaker":"Will Metcalfe","startTime":1227.101,"endTime":1230.079,"body":"making sure that those teams"},{"speaker":"Will Metcalfe","startTime":1227.101,"endTime":1230.079,"body":"have that autonomy and"},{"speaker":"Will Metcalfe","startTime":1230.138,"endTime":1233.466,"body":"empowerment and they understand"},{"speaker":"Will Metcalfe","startTime":1230.138,"endTime":1233.466,"body":"that the contract manager"},{"speaker":"Will Metcalfe","startTime":1233.525,"endTime":1237.262,"body":"looking after a site, it's their"},{"speaker":"Will Metcalfe","startTime":1233.525,"endTime":1237.262,"body":"job to ensure the safety of the"},{"speaker":"Will Metcalfe","startTime":1237.32,"endTime":1240.94,"body":"team as much as everybody else"},{"speaker":"Will Metcalfe","startTime":1237.32,"endTime":1240.94,"body":"to look after their own safety."},{"speaker":"Will Metcalfe","startTime":1240.999,"endTime":1244.678,"body":"I think that works really well"},{"speaker":"Will Metcalfe","startTime":1240.999,"endTime":1244.678,"body":"for us. That's part of the model"},{"speaker":"Will Metcalfe","startTime":1244.736,"endTime":1247.948,"body":"that we've got, which pushes"},{"speaker":"Will Metcalfe","startTime":1244.736,"endTime":1247.948,"body":"that accountability really"},{"speaker":"Will Metcalfe","startTime":1248.006,"endTime":1249.7,"body":"downstream into the business."},{"speaker":"Will Metcalfe","startTime":1249.0,"endTime":1253.144,"body":"Another challenging area that we"},{"speaker":"Will Metcalfe","startTime":1249.0,"endTime":1253.144,"body":"do have as well, we've got a big"},{"speaker":"Stuart Hughes","startTime":1249.0,"endTime":1296.58,"body":"I think it's"},{"speaker":"Stuart Hughes","startTime":1249.0,"endTime":1296.58,"body":"interesting - not taking your"},{"speaker":"Stuart Hughes","startTime":1253.207,"endTime":1257.096,"body":"supply chain which supports us"},{"speaker":"Stuart Hughes","startTime":1253.207,"endTime":1257.096,"body":"right across the UK. Some real"},{"speaker":"Stuart Hughes","startTime":1257.16,"endTime":1261.177,"body":"specialist people that deal with"},{"speaker":"Stuart Hughes","startTime":1257.16,"endTime":1261.177,"body":"some really specialist kits in"},{"speaker":"Stuart Hughes","startTime":1261.241,"endTime":1265.193,"body":"some of the environments that we"},{"speaker":"Stuart Hughes","startTime":1261.241,"endTime":1265.193,"body":"work in, and making sure that"},{"speaker":"Stuart Hughes","startTime":1265.257,"endTime":1268.572,"body":"they understand what we expect"},{"speaker":"Stuart Hughes","startTime":1265.257,"endTime":1268.572,"body":"of them from a safety"},{"speaker":"Stuart Hughes","startTime":1268.636,"endTime":1272.525,"body":"perspective and how they also"},{"speaker":"Stuart Hughes","startTime":1268.636,"endTime":1272.525,"body":"support us in managing risk and"},{"speaker":"Stuart Hughes","startTime":1272.589,"endTime":1276.542,"body":"delivering great service for our"},{"speaker":"Stuart Hughes","startTime":1272.589,"endTime":1276.542,"body":"customers. That, again, is an"},{"speaker":"Stuart Hughes","startTime":1276.606,"endTime":1280.367,"body":"area where we work really hard"},{"speaker":"Stuart Hughes","startTime":1276.606,"endTime":1280.367,"body":"to manage and to communicate"},{"speaker":"Stuart Hughes","startTime":1280.431,"endTime":1284.193,"body":"with them to understand that."},{"speaker":"Stuart Hughes","startTime":1280.431,"endTime":1284.193,"body":"That's another area where you"},{"speaker":"Stuart Hughes","startTime":1284.256,"endTime":1288.337,"body":"can never take your foot off the"},{"speaker":"Stuart Hughes","startTime":1284.256,"endTime":1288.337,"body":"gas. You've got to keep working"},{"speaker":"Stuart Hughes","startTime":1288.4,"endTime":1292.417,"body":"hard at that to make sure that"},{"speaker":"Stuart Hughes","startTime":1288.4,"endTime":1292.417,"body":"your supply chain are aligned as"},{"speaker":"Stuart Hughes","startTime":1292.481,"endTime":1292.8,"body":"well."},{"speaker":"Stuart Hughes","startTime":1296.7,"endTime":1301.17,"body":"foot off the gas. Every safety"},{"speaker":"Stuart Hughes","startTime":1296.7,"endTime":1301.17,"body":"professional that I've ever met"},{"speaker":"Stuart Hughes","startTime":1301.17,"endTime":1307.68,"body":"is adept at spinning plates. You"},{"speaker":"Stuart Hughes","startTime":1301.17,"endTime":1307.68,"body":"might find yourself throwing"},{"speaker":"Stuart Hughes","startTime":1307.68,"endTime":1311.73,"body":"lots of attention at one and"},{"speaker":"Stuart Hughes","startTime":1307.68,"endTime":1311.73,"body":"giving it an optimal spinning"},{"speaker":"Stuart Hughes","startTime":1311.73,"endTime":1313.68,"body":"speed and then you've got to run"},{"speaker":"Stuart Hughes","startTime":1311.73,"endTime":1313.68,"body":"back along all the others and"},{"speaker":"Stuart Hughes","startTime":1313.68,"endTime":1316.68,"body":"see what's going on. I think"},{"speaker":"Stuart Hughes","startTime":1313.68,"endTime":1316.68,"body":"that supply chain piece is"},{"speaker":"Stuart Hughes","startTime":1317.31,"endTime":1322.74,"body":"really interesting. In essence,"},{"speaker":"Stuart Hughes","startTime":1317.31,"endTime":1322.74,"body":"you've got a set of CBRE"},{"speaker":"Stuart Hughes","startTime":1323.7,"endTime":1329.1,"body":"standards, principles, however"},{"speaker":"Stuart Hughes","startTime":1323.7,"endTime":1329.1,"body":"you want to phrase them, and"},{"speaker":"Stuart Hughes","startTime":1329.1,"endTime":1334.35,"body":"then you have a need for people"},{"speaker":"Stuart Hughes","startTime":1329.1,"endTime":1334.35,"body":"to buy into those, because"},{"speaker":"Stuart Hughes","startTime":1335.16,"endTime":1337.65,"body":"they're not just working on your"},{"speaker":"Stuart Hughes","startTime":1335.16,"endTime":1337.65,"body":"site, are they? They're working"},{"speaker":"Stuart Hughes","startTime":1337.65,"endTime":1339.72,"body":"on your client's site as well."},{"speaker":"Will Metcalfe","startTime":1339.75,"endTime":1340.83,"body":"They're an"},{"speaker":"Will Metcalfe","startTime":1339.75,"endTime":1340.83,"body":"extension of what we do,"},{"speaker":"Will Metcalfe","startTime":1340.83,"endTime":1345.12,"body":"absolutely. And we have to view"},{"speaker":"Will Metcalfe","startTime":1340.83,"endTime":1345.12,"body":"them as that. So, when they come"},{"speaker":"Will Metcalfe","startTime":1345.12,"endTime":1347.46,"body":"to site, making sure that we're"},{"speaker":"Will Metcalfe","startTime":1345.12,"endTime":1347.46,"body":"doing some of the basics,"},{"speaker":"Will Metcalfe","startTime":1347.46,"endTime":1350.4,"body":"inducting them in the right way,"},{"speaker":"Will Metcalfe","startTime":1347.46,"endTime":1350.4,"body":"and explaining to them the"},{"speaker":"Will Metcalfe","startTime":1350.4,"endTime":1352.86,"body":"nuances of the sites that"},{"speaker":"Will Metcalfe","startTime":1350.4,"endTime":1352.86,"body":"they're on. But equally, that"},{"speaker":"Will Metcalfe","startTime":1352.86,"endTime":1355.74,"body":"starts from making sure that, at"},{"speaker":"Will Metcalfe","startTime":1352.86,"endTime":1355.74,"body":"leadership level, those"},{"speaker":"Will Metcalfe","startTime":1355.74,"endTime":1358.47,"body":"businesses are connected with"},{"speaker":"Will Metcalfe","startTime":1355.74,"endTime":1358.47,"body":"our leaders. That there's a"},{"speaker":"Will Metcalfe","startTime":1358.47,"endTime":1361.92,"body":"common understanding about"},{"speaker":"Will Metcalfe","startTime":1358.47,"endTime":1361.92,"body":"levels of expectation, service"},{"speaker":"Will Metcalfe","startTime":1361.92,"endTime":1365.01,"body":"standard, all that good stuff,"},{"speaker":"Will Metcalfe","startTime":1361.92,"endTime":1365.01,"body":"which goes with working hard"},{"speaker":"Will Metcalfe","startTime":1365.01,"endTime":1366.78,"body":"with supply chain. And then the"},{"speaker":"Will Metcalfe","startTime":1365.01,"endTime":1366.78,"body":"procurement team within the"},{"speaker":"Will Metcalfe","startTime":1366.78,"endTime":1370.38,"body":"business do a great job of"},{"speaker":"Will Metcalfe","startTime":1366.78,"endTime":1370.38,"body":"working alongside the business"},{"speaker":"Will Metcalfe","startTime":1370.41,"endTime":1374.91,"body":"and QHC to make sure that,"},{"speaker":"Will Metcalfe","startTime":1370.41,"endTime":1374.91,"body":"collectively, we work with our"},{"speaker":"Will Metcalfe","startTime":1374.91,"endTime":1376.23,"body":"supply chain to that end."},{"speaker":"Stuart Hughes","startTime":1376.5,"endTime":1378.99,"body":"How would you"},{"speaker":"Stuart Hughes","startTime":1376.5,"endTime":1378.99,"body":"pull learnings from people that"},{"speaker":"Stuart Hughes","startTime":1378.99,"endTime":1383.82,"body":"aren't necessarily directly in"},{"speaker":"Stuart Hughes","startTime":1378.99,"endTime":1383.82,"body":"your employment? So that supply"},{"speaker":"Stuart Hughes","startTime":1383.82,"endTime":1388.53,"body":"chain, if they've got challenges"},{"speaker":"Stuart Hughes","startTime":1383.82,"endTime":1388.53,"body":"or issues or safety concerns"},{"speaker":"Stuart Hughes","startTime":1388.53,"endTime":1392.28,"body":"from their viewpoint, when"},{"speaker":"Stuart Hughes","startTime":1388.53,"endTime":1392.28,"body":"they're on your sites working"},{"speaker":"Stuart Hughes","startTime":1392.28,"endTime":1395.25,"body":"with you, how do you ensure that"},{"speaker":"Stuart Hughes","startTime":1392.28,"endTime":1395.25,"body":"kind of knowledge doesn't just"},{"speaker":"Stuart Hughes","startTime":1395.85,"endTime":1398.16,"body":"walk out the door when they"},{"speaker":"Stuart Hughes","startTime":1395.85,"endTime":1398.16,"body":"disappear?"},{"speaker":"Will Metcalfe","startTime":1397.94,"endTime":1400.541,"body":"It's a good"},{"speaker":"Will Metcalfe","startTime":1397.94,"endTime":1400.541,"body":"question. I guess that we leave"},{"speaker":"Will Metcalfe","startTime":1400.602,"endTime":1404.05,"body":"that down to our contract teams"},{"speaker":"Will Metcalfe","startTime":1400.602,"endTime":1404.05,"body":"in the most part, in that"},{"speaker":"Will Metcalfe","startTime":1404.111,"endTime":1407.68,"body":"they're managing them on a"},{"speaker":"Will Metcalfe","startTime":1404.111,"endTime":1407.68,"body":"day-to-day basis. A lot of these"},{"speaker":"Will Metcalfe","startTime":1407.741,"endTime":1411.129,"body":"guys come into the sites"},{"speaker":"Will Metcalfe","startTime":1407.741,"endTime":1411.129,"body":"repeatedly, so they get to know"},{"speaker":"Will Metcalfe","startTime":1411.189,"endTime":1414.699,"body":"them, they do actually become"},{"speaker":"Will Metcalfe","startTime":1411.189,"endTime":1414.699,"body":"part of the site team. And I"},{"speaker":"Will Metcalfe","startTime":1414.759,"endTime":1418.631,"body":"think when you foster that sort"},{"speaker":"Will Metcalfe","startTime":1414.759,"endTime":1418.631,"body":"of inclusiveness with with those"},{"speaker":"Will Metcalfe","startTime":1418.692,"endTime":1422.14,"body":"partners, and make them feel"},{"speaker":"Will Metcalfe","startTime":1418.692,"endTime":1422.14,"body":"like a partner, then you get"},{"speaker":"Will Metcalfe","startTime":1422.201,"endTime":1426.012,"body":"that anyway. They will use the"},{"speaker":"Will Metcalfe","startTime":1422.201,"endTime":1426.012,"body":"same processes that our team use"},{"speaker":"Will Metcalfe","startTime":1426.073,"endTime":1429.582,"body":"to highlight risks and hazard"},{"speaker":"Will Metcalfe","startTime":1426.073,"endTime":1429.582,"body":"spot and do all of that good"},{"speaker":"Will Metcalfe","startTime":1429.643,"endTime":1433.091,"body":"stuff, which keeps people"},{"speaker":"Will Metcalfe","startTime":1429.643,"endTime":1433.091,"body":"locally on a site safe. If they"},{"speaker":"Will Metcalfe","startTime":1433.152,"endTime":1436.358,"body":"see and feel a good culture on"},{"speaker":"Will Metcalfe","startTime":1433.152,"endTime":1436.358,"body":"site around safety and"},{"speaker":"Will Metcalfe","startTime":1436.419,"endTime":1440.23,"body":"well-being, they generally will"},{"speaker":"Will Metcalfe","startTime":1436.419,"endTime":1440.23,"body":"tend to follow that. That's how"},{"speaker":"Will Metcalfe","startTime":1440.291,"endTime":1441.32,"body":"we overcome that."},{"speaker":"Stuart Hughes","startTime":1444.99,"endTime":1449.04,"body":"Again, this is an"},{"speaker":"Stuart Hughes","startTime":1444.99,"endTime":1449.04,"body":"outsider's view, so please feel"},{"speaker":"Stuart Hughes","startTime":1449.04,"endTime":1452.04,"body":"free to tell me I'm completely"},{"speaker":"Stuart Hughes","startTime":1449.04,"endTime":1452.04,"body":"wrong, and it wouldn't be the"},{"speaker":"Stuart Hughes","startTime":1452.04,"endTime":1455.94,"body":"first time, but it feels to me"},{"speaker":"Stuart Hughes","startTime":1452.04,"endTime":1455.94,"body":"like the built environment is"},{"speaker":"Stuart Hughes","startTime":1456.24,"endTime":1462.09,"body":"changing and has a lot of"},{"speaker":"Stuart Hughes","startTime":1456.24,"endTime":1462.09,"body":"challenge within it. You"},{"speaker":"Stuart Hughes","startTime":1462.09,"endTime":1466.44,"body":"mentioned earlier"},{"speaker":"Stuart Hughes","startTime":1462.09,"endTime":1466.44,"body":"decarbonisation. Global"},{"speaker":"Stuart Hughes","startTime":1466.44,"endTime":1470.07,"body":"warming's a wicked problem and"},{"speaker":"Stuart Hughes","startTime":1466.44,"endTime":1470.07,"body":"climate change is - we're living"},{"speaker":"Stuart Hughes","startTime":1470.07,"endTime":1472.05,"body":"in a dream world if we don't"},{"speaker":"Stuart Hughes","startTime":1470.07,"endTime":1472.05,"body":"think it's going to impact us."},{"speaker":"Stuart Hughes","startTime":1472.05,"endTime":1477.06,"body":"In the UK, you've got a lot of"},{"speaker":"Stuart Hughes","startTime":1472.05,"endTime":1477.06,"body":"legislative changes to building"},{"speaker":"Stuart Hughes","startTime":1477.06,"endTime":1481.2,"body":"regulations and those standards"},{"speaker":"Stuart Hughes","startTime":1477.06,"endTime":1481.2,"body":"seem to increase and change at"},{"speaker":"Stuart Hughes","startTime":1481.2,"endTime":1486.63,"body":"quite a rapid rate. How do you"},{"speaker":"Stuart Hughes","startTime":1481.2,"endTime":1486.63,"body":"address some of those things?"},{"speaker":"Stuart Hughes","startTime":1486.84,"endTime":1494.55,"body":"How challenging is it to be a"},{"speaker":"Stuart Hughes","startTime":1486.84,"endTime":1494.55,"body":"leading organisation within the"},{"speaker":"Stuart Hughes","startTime":1494.55,"endTime":1495.18,"body":"space?"},{"speaker":"Will Metcalfe","startTime":1495.27,"endTime":1499.56,"body":"We see ourselves"},{"speaker":"Will Metcalfe","startTime":1495.27,"endTime":1499.56,"body":"as that. We feel obligated to"},{"speaker":"Will Metcalfe","startTime":1499.83,"endTime":1502.71,"body":"help our customers and,"},{"speaker":"Will Metcalfe","startTime":1499.83,"endTime":1502.71,"body":"ultimately, the planet, in that"},{"speaker":"Will Metcalfe","startTime":1502.71,"endTime":1506.79,"body":"sense. The built environment is"},{"speaker":"Will Metcalfe","startTime":1502.71,"endTime":1506.79,"body":"a huge carbon-producing aspect"},{"speaker":"Will Metcalfe","startTime":1506.79,"endTime":1512.58,"body":"of what we do. So, we have a"},{"speaker":"Will Metcalfe","startTime":1506.79,"endTime":1512.58,"body":"duty to look at how we  - in"},{"speaker":"Will Metcalfe","startTime":1512.58,"endTime":1517.62,"body":"every aspect of what we do -"},{"speaker":"Will Metcalfe","startTime":1512.58,"endTime":1517.62,"body":"reduce that? There's different"},{"speaker":"Will Metcalfe","startTime":1517.62,"endTime":1520.83,"body":"ways of looking at it. With our"},{"speaker":"Will Metcalfe","startTime":1517.62,"endTime":1520.83,"body":"clients, it's how do we use the"},{"speaker":"Will Metcalfe","startTime":1520.83,"endTime":1524.13,"body":"buildings differently? And"},{"speaker":"Will Metcalfe","startTime":1520.83,"endTime":1524.13,"body":"there's lots of ways that we can"},{"speaker":"Will Metcalfe","startTime":1524.13,"endTime":1528.48,"body":"do that. Or how do we alter the"},{"speaker":"Will Metcalfe","startTime":1524.13,"endTime":1528.48,"body":"buildings to be more energy"},{"speaker":"Will Metcalfe","startTime":1528.48,"endTime":1531.45,"body":"efficient and use less carbon"},{"speaker":"Will Metcalfe","startTime":1528.48,"endTime":1531.45,"body":"and use less electricity. So"},{"speaker":"Will Metcalfe","startTime":1531.81,"endTime":1534.36,"body":"we'll help them upgrade the"},{"speaker":"Will Metcalfe","startTime":1531.81,"endTime":1534.36,"body":"buildings. We'll help them use"},{"speaker":"Will Metcalfe","startTime":1534.36,"endTime":1536.85,"body":"them differently so that they're"},{"speaker":"Will Metcalfe","startTime":1534.36,"endTime":1536.85,"body":"more efficient. I think if we do"},{"speaker":"Will Metcalfe","startTime":1536.85,"endTime":1540.78,"body":"all of those things and we know"},{"speaker":"Will Metcalfe","startTime":1536.85,"endTime":1540.78,"body":"that we are a big part of our"},{"speaker":"Will Metcalfe","startTime":1540.87,"endTime":1546.09,"body":"clients' Scope 3 emissions. And"},{"speaker":"Will Metcalfe","startTime":1540.87,"endTime":1546.09,"body":"so, again, data plays a big part"},{"speaker":"Will Metcalfe","startTime":1546.09,"endTime":1548.82,"body":"in this. We map a lot of the"},{"speaker":"Will Metcalfe","startTime":1546.09,"endTime":1548.82,"body":"data, all of the data in our"},{"speaker":"Will Metcalfe","startTime":1548.82,"endTime":1552.27,"body":"supply chain, so we understand"},{"speaker":"Will Metcalfe","startTime":1548.82,"endTime":1552.27,"body":"where some of those emissions"},{"speaker":"Will Metcalfe","startTime":1552.27,"endTime":1556.11,"body":"are coming from. And that means"},{"speaker":"Will Metcalfe","startTime":1552.27,"endTime":1556.11,"body":"we can be quite targeted about"},{"speaker":"Will Metcalfe","startTime":1556.11,"endTime":1558.84,"body":"how we help our customers reduce"},{"speaker":"Will Metcalfe","startTime":1556.11,"endTime":1558.84,"body":"their emissions. But it's a"},{"speaker":"Will Metcalfe","startTime":1558.84,"endTime":1565.59,"body":"hugely growing topic, as you can"},{"speaker":"Will Metcalfe","startTime":1558.84,"endTime":1565.59,"body":"imagine. I talked my senior"},{"speaker":"Will Metcalfe","startTime":1565.59,"endTime":1570.84,"body":"clients - it's in their top"},{"speaker":"Will Metcalfe","startTime":1565.59,"endTime":1570.84,"body":"three challenges. Lots of boards"},{"speaker":"Will Metcalfe","startTime":1570.84,"endTime":1578.94,"body":"have declared 2030, 2040 net"},{"speaker":"Will Metcalfe","startTime":1570.84,"endTime":1578.94,"body":"zero targets. Then the real"},{"speaker":"Will Metcalfe","startTime":1578.94,"endTime":1581.13,"body":"estate and the facilities"},{"speaker":"Will Metcalfe","startTime":1578.94,"endTime":1581.13,"body":"management teams have then got"},{"speaker":"Will Metcalfe","startTime":1581.13,"endTime":1585.54,"body":"to go and play a big part in"},{"speaker":"Will Metcalfe","startTime":1581.13,"endTime":1585.54,"body":"achieving those, so we can help"},{"speaker":"Will Metcalfe","startTime":1585.54,"endTime":1585.81,"body":"in that."},{"speaker":"Stuart Hughes","startTime":1586.47,"endTime":1588.18,"body":"Do you panic"},{"speaker":"Stuart Hughes","startTime":1586.47,"endTime":1588.18,"body":"every time you hear some"},{"speaker":"Stuart Hughes","startTime":1588.21,"endTime":1592.29,"body":"somebody stand up and announce a"},{"speaker":"Stuart Hughes","startTime":1588.21,"endTime":1592.29,"body":"2030 or a 2040? Do you think,"},{"speaker":"Stuart Hughes","startTime":1592.29,"endTime":1594.87,"body":"'That's a lot of work coming our"},{"speaker":"Stuart Hughes","startTime":1592.29,"endTime":1594.87,"body":"way!'?"},{"speaker":"Will Metcalfe","startTime":1594.0,"endTime":1595.23,"body":"I think sometimes"},{"speaker":"Will Metcalfe","startTime":1594.0,"endTime":1595.23,"body":"people don't realise just how"},{"speaker":"Will Metcalfe","startTime":1595.23,"endTime":1596.4,"body":"much work it is. We've got to"},{"speaker":"Will Metcalfe","startTime":1595.23,"endTime":1596.4,"body":"completely cut out the use of"},{"speaker":"Will Metcalfe","startTime":1596.4,"endTime":1600.99,"body":"natural gas in our buildings if"},{"speaker":"Will Metcalfe","startTime":1596.4,"endTime":1600.99,"body":"we're going to achieve it. We've"},{"speaker":"Will Metcalfe","startTime":1600.99,"endTime":1609.66,"body":"got to get to using"},{"speaker":"Will Metcalfe","startTime":1600.99,"endTime":1609.66,"body":"electrification and then making"},{"speaker":"Will Metcalfe","startTime":1609.66,"endTime":1612.45,"body":"as much green energy as possible"},{"speaker":"Will Metcalfe","startTime":1609.66,"endTime":1612.45,"body":"to power that stuff. And there's"},{"speaker":"Will Metcalfe","startTime":1612.45,"endTime":1616.47,"body":"a whole heap of other things"},{"speaker":"Will Metcalfe","startTime":1612.45,"endTime":1616.47,"body":"that go alongside it. Electric"},{"speaker":"Will Metcalfe","startTime":1616.47,"endTime":1625.47,"body":"vehicles is another big hot"},{"speaker":"Will Metcalfe","startTime":1616.47,"endTime":1625.47,"body":"topic, as you can imagine. But"},{"speaker":"Will Metcalfe","startTime":1625.47,"endTime":1628.14,"body":"it's all for the right reasons."},{"speaker":"Will Metcalfe","startTime":1625.47,"endTime":1628.14,"body":"I think the focus that it gets"},{"speaker":"Will Metcalfe","startTime":1628.17,"endTime":1631.95,"body":"now is absolutely right. We've"},{"speaker":"Will Metcalfe","startTime":1628.17,"endTime":1631.95,"body":"seen, within our own"},{"speaker":"Will Metcalfe","startTime":1631.95,"endTime":1634.86,"body":"organisation, we had a team of"},{"speaker":"Will Metcalfe","startTime":1631.95,"endTime":1634.86,"body":"maybe 10, three or four years"},{"speaker":"Will Metcalfe","startTime":1634.86,"endTime":1639.21,"body":"ago. That team is over 200 now."},{"speaker":"Will Metcalfe","startTime":1634.86,"endTime":1639.21,"body":"It's hugely popular and that's"},{"speaker":"Will Metcalfe","startTime":1639.21,"endTime":1641.85,"body":"led by the demand of our"},{"speaker":"Will Metcalfe","startTime":1639.21,"endTime":1641.85,"body":"clients. So, we see it as a"},{"speaker":"Will Metcalfe","startTime":1641.85,"endTime":1644.28,"body":"massively important aspect of"},{"speaker":"Will Metcalfe","startTime":1641.85,"endTime":1644.28,"body":"what we do."},{"speaker":"Stuart Hughes","startTime":1644.82,"endTime":1648.041,"body":"There's also the"},{"speaker":"Stuart Hughes","startTime":1644.82,"endTime":1648.041,"body":"change in risk profile with that"},{"speaker":"Stuart Hughes","startTime":1648.107,"endTime":1652.184,"body":"as well, isn't there? You see"},{"speaker":"Stuart Hughes","startTime":1648.107,"endTime":1652.184,"body":"quite a lot - whether it's an EV"},{"speaker":"Stuart Hughes","startTime":1652.25,"endTime":1656.261,"body":"battery fire, or whether it's"},{"speaker":"Stuart Hughes","startTime":1652.25,"endTime":1656.261,"body":"solar panels or solar farms and"},{"speaker":"Stuart Hughes","startTime":1656.327,"endTime":1660.075,"body":"things like that - where, yes,"},{"speaker":"Stuart Hughes","startTime":1656.327,"endTime":1660.075,"body":"we're looking to solve one"},{"speaker":"Stuart Hughes","startTime":1660.14,"endTime":1663.823,"body":"problem in one area, but we're"},{"speaker":"Stuart Hughes","startTime":1660.14,"endTime":1663.823,"body":"introducing a new risk in"},{"speaker":"Stuart Hughes","startTime":1663.888,"endTime":1667.899,"body":"another. And I suppose there's"},{"speaker":"Stuart Hughes","startTime":1663.888,"endTime":1667.899,"body":"an interesting seesaw there of"},{"speaker":"Stuart Hughes","startTime":1667.965,"endTime":1670.53,"body":"how you balance both of those elements."},{"speaker":"Stuart Hughes","startTime":1670.0,"endTime":1698.62,"body":"If you don't"},{"speaker":"Stuart Hughes","startTime":1670.0,"endTime":1698.62,"body":"mind, I want to do a bit of time"},{"speaker":"Will Metcalfe","startTime":1670.5,"endTime":1673.27,"body":"There is, and I"},{"speaker":"Will Metcalfe","startTime":1670.5,"endTime":1673.27,"body":"think making sure of the quality"},{"speaker":"Will Metcalfe","startTime":1673.328,"endTime":1676.502,"body":"of the equipment that you're"},{"speaker":"Will Metcalfe","startTime":1673.328,"endTime":1676.502,"body":"using is really important."},{"speaker":"Will Metcalfe","startTime":1676.56,"endTime":1679.849,"body":"Whenever you have something"},{"speaker":"Will Metcalfe","startTime":1676.56,"endTime":1679.849,"body":"which becomes really popular,"},{"speaker":"Will Metcalfe","startTime":1679.907,"endTime":1683.024,"body":"like this, then you get an"},{"speaker":"Will Metcalfe","startTime":1679.907,"endTime":1683.024,"body":"influx of slightly inferior"},{"speaker":"Will Metcalfe","startTime":1683.081,"endTime":1686.602,"body":"products. Our job is to make"},{"speaker":"Will Metcalfe","startTime":1683.081,"endTime":1686.602,"body":"sure that we deliver our clients"},{"speaker":"Will Metcalfe","startTime":1686.66,"endTime":1690.18,"body":"the best products, things that"},{"speaker":"Will Metcalfe","startTime":1686.66,"endTime":1690.18,"body":"are going to work, work safely"},{"speaker":"Will Metcalfe","startTime":1690.238,"endTime":1693.066,"body":"and have longevity. I think"},{"speaker":"Will Metcalfe","startTime":1690.238,"endTime":1693.066,"body":"battery technology is"},{"speaker":"Will Metcalfe","startTime":1693.124,"endTime":1696.471,"body":"interesting. We're going to see"},{"speaker":"Will Metcalfe","startTime":1693.124,"endTime":1696.471,"body":"how that pans out into the"},{"speaker":"Will Metcalfe","startTime":1696.529,"endTime":1700.107,"body":"future. I'm hearing that we're"},{"speaker":"Will Metcalfe","startTime":1696.529,"endTime":1700.107,"body":"going to have vehicles in which"},{"speaker":"Will Metcalfe","startTime":1700.0,"endTime":1722.53,"body":"travel and just go back to 2020."},{"speaker":"Will Metcalfe","startTime":1700.0,"endTime":1722.53,"body":"So, COVID. Massive shift, people"},{"speaker":"Will Metcalfe","startTime":1700.165,"endTime":1703.685,"body":"you've got a thousand-mile range"},{"speaker":"Will Metcalfe","startTime":1700.165,"endTime":1703.685,"body":"in the next couple of years,"},{"speaker":"Will Metcalfe","startTime":1703.743,"endTime":1707.206,"body":"which will be cool. I think"},{"speaker":"Will Metcalfe","startTime":1703.743,"endTime":1707.206,"body":"that'll be a game changer. Let's"},{"speaker":"Will Metcalfe","startTime":1707.264,"endTime":1708.88,"body":"see where that tech gets us."},{"speaker":"Will Metcalfe","startTime":1722.53,"endTime":1727.39,"body":"are all at home, hardly"},{"speaker":"Will Metcalfe","startTime":1722.53,"endTime":1727.39,"body":"anybody's in the office. The way"},{"speaker":"Will Metcalfe","startTime":1727.39,"endTime":1731.41,"body":"in which businesses are using"},{"speaker":"Will Metcalfe","startTime":1727.39,"endTime":1731.41,"body":"their built environment and"},{"speaker":"Will Metcalfe","startTime":1731.41,"endTime":1737.74,"body":"their infrastructure shifts"},{"speaker":"Will Metcalfe","startTime":1731.41,"endTime":1737.74,"body":"around, almost overnight How did"},{"speaker":"Will Metcalfe","startTime":1737.74,"endTime":1745.48,"body":"you navigate  through that? And"},{"speaker":"Will Metcalfe","startTime":1737.74,"endTime":1745.48,"body":"what do you think is the biggest"},{"speaker":"Will Metcalfe","startTime":1745.48,"endTime":1749.8,"body":"legacy from that, or the lasting"},{"speaker":"Will Metcalfe","startTime":1745.48,"endTime":1749.8,"body":"impact that you're dealing with"},{"speaker":"Will Metcalfe","startTime":1749.8,"endTime":1750.16,"body":"now?"},{"speaker":"Will Metcalfe","startTime":1753.07,"endTime":1755.98,"body":"Certainly for the"},{"speaker":"Will Metcalfe","startTime":1753.07,"endTime":1755.98,"body":"workplace, it changed"},{"speaker":"Will Metcalfe","startTime":1755.98,"endTime":1760.21,"body":"everything, overnight as well."},{"speaker":"Will Metcalfe","startTime":1755.98,"endTime":1760.21,"body":"It's made everybody more"},{"speaker":"Will Metcalfe","startTime":1760.21,"endTime":1763.24,"body":"proficient in the likes of using"},{"speaker":"Will Metcalfe","startTime":1760.21,"endTime":1763.24,"body":"Teams and Zoom and all that sort"},{"speaker":"Will Metcalfe","startTime":1763.24,"endTime":1766.12,"body":"of thing. There's some great"},{"speaker":"Will Metcalfe","startTime":1763.24,"endTime":1766.12,"body":"benefits to that, particularly"},{"speaker":"Will Metcalfe","startTime":1766.12,"endTime":1769.03,"body":"from an ESG perspective. People"},{"speaker":"Will Metcalfe","startTime":1766.12,"endTime":1769.03,"body":"are traveling probably less but,"},{"speaker":"Will Metcalfe","startTime":1769.9,"endTime":1773.44,"body":"ultimately, people still need to"},{"speaker":"Will Metcalfe","startTime":1769.9,"endTime":1773.44,"body":"get together - we're humans; we"},{"speaker":"Will Metcalfe","startTime":1773.44,"endTime":1776.44,"body":"need that interaction. Therefore"},{"speaker":"Will Metcalfe","startTime":1773.44,"endTime":1776.44,"body":"the office is absolutely not"},{"speaker":"Will Metcalfe","startTime":1776.44,"endTime":1779.62,"body":"dead. We're going have to"},{"speaker":"Will Metcalfe","startTime":1776.44,"endTime":1779.62,"body":"continue to work at getting"},{"speaker":"Will Metcalfe","startTime":1779.62,"endTime":1782.23,"body":"people back into the workplace."},{"speaker":"Will Metcalfe","startTime":1779.62,"endTime":1782.23,"body":"I think the legacy from it,"},{"speaker":"Will Metcalfe","startTime":1782.23,"endTime":1786.25,"body":"though, from my perspective, is"},{"speaker":"Will Metcalfe","startTime":1782.23,"endTime":1786.25,"body":"it made a lot more people"},{"speaker":"Will Metcalfe","startTime":1786.25,"endTime":1790.51,"body":"understand how much work goes"},{"speaker":"Will Metcalfe","startTime":1786.25,"endTime":1790.51,"body":"into running buildings. The"},{"speaker":"Will Metcalfe","startTime":1790.51,"endTime":1793.93,"body":"hospitals - we do a lot in the"},{"speaker":"Will Metcalfe","startTime":1790.51,"endTime":1793.93,"body":"NHS, in some of the acute"},{"speaker":"Will Metcalfe","startTime":1793.93,"endTime":1796.96,"body":"hospitals, particularly London,"},{"speaker":"Will Metcalfe","startTime":1793.93,"endTime":1796.96,"body":"and what those teams went"},{"speaker":"Will Metcalfe","startTime":1796.96,"endTime":1800.89,"body":"through and delivered and"},{"speaker":"Will Metcalfe","startTime":1796.96,"endTime":1800.89,"body":"achieved through the pandemic,"},{"speaker":"Will Metcalfe","startTime":1800.89,"endTime":1803.41,"body":"to keep those hospitals up and"},{"speaker":"Will Metcalfe","startTime":1800.89,"endTime":1803.41,"body":"running, to keep the oxygen"},{"speaker":"Will Metcalfe","startTime":1803.44,"endTime":1809.08,"body":"systems flowing. That was"},{"speaker":"Will Metcalfe","startTime":1803.44,"endTime":1809.08,"body":"immense. I'm super-proud of what"},{"speaker":"Will Metcalfe","startTime":1809.08,"endTime":1812.38,"body":"those teams did. The cleaners"},{"speaker":"Will Metcalfe","startTime":1809.08,"endTime":1812.38,"body":"that were in those in those"},{"speaker":"Will Metcalfe","startTime":1812.38,"endTime":1816.07,"body":"spaces, putting themselves at"},{"speaker":"Will Metcalfe","startTime":1812.38,"endTime":1816.07,"body":"risk. I think it's brought the"},{"speaker":"Will Metcalfe","startTime":1816.1,"endTime":1818.92,"body":"facilities management profession"},{"speaker":"Will Metcalfe","startTime":1816.1,"endTime":1818.92,"body":"a little bit further forward,"},{"speaker":"Will Metcalfe","startTime":1819.01,"endTime":1822.67,"body":"hopefully, in the public view."},{"speaker":"Will Metcalfe","startTime":1819.01,"endTime":1822.67,"body":"And that, for me, is an amazing"},{"speaker":"Will Metcalfe","startTime":1822.67,"endTime":1823.12,"body":"legacy."},{"speaker":"Stuart Hughes","startTime":1825.69,"endTime":1827.88,"body":"What an amazing"},{"speaker":"Stuart Hughes","startTime":1825.69,"endTime":1827.88,"body":"thing to have to have been part"},{"speaker":"Stuart Hughes","startTime":1827.88,"endTime":1831.51,"body":"of, for those teams and people"},{"speaker":"Stuart Hughes","startTime":1827.88,"endTime":1831.51,"body":"that were enabling those things"},{"speaker":"Stuart Hughes","startTime":1831.51,"endTime":1836.67,"body":"to to continue. I think this is"},{"speaker":"Stuart Hughes","startTime":1831.51,"endTime":1836.67,"body":"the key bit for me - this term"},{"speaker":"Stuart Hughes","startTime":1836.7,"endTime":1840.45,"body":"'enabling'. You spoke about it"},{"speaker":"Stuart Hughes","startTime":1836.7,"endTime":1840.45,"body":"earlier and how you view the"},{"speaker":"Stuart Hughes","startTime":1840.45,"endTime":1846.63,"body":"profession. We've got an awful"},{"speaker":"Stuart Hughes","startTime":1840.45,"endTime":1846.63,"body":"reputation, right? People feel"},{"speaker":"Stuart Hughes","startTime":1846.66,"endTime":1850.59,"body":"OSH professionals just get in"},{"speaker":"Stuart Hughes","startTime":1846.66,"endTime":1850.59,"body":"the way. Red tape this, red tape"},{"speaker":"Stuart Hughes","startTime":1850.59,"endTime":1854.76,"body":"that. Health and safety says"},{"speaker":"Stuart Hughes","startTime":1850.59,"endTime":1854.76,"body":"'no'. There's a billion"},{"speaker":"Stuart Hughes","startTime":1854.76,"endTime":1858.21,"body":"different quotes I could go"},{"speaker":"Stuart Hughes","startTime":1854.76,"endTime":1858.21,"body":"with. What's your perception,"},{"speaker":"Stuart Hughes","startTime":1858.21,"endTime":1861.93,"body":"having been in and around built"},{"speaker":"Stuart Hughes","startTime":1858.21,"endTime":1861.93,"body":"environment for the last 13"},{"speaker":"Stuart Hughes","startTime":1861.93,"endTime":1865.23,"body":"years, of where the profession"},{"speaker":"Stuart Hughes","startTime":1861.93,"endTime":1865.23,"body":"was and where we are now, and"},{"speaker":"Stuart Hughes","startTime":1865.23,"endTime":1865.92,"body":"how you see it?"},{"speaker":"Will Metcalfe","startTime":1865.94,"endTime":1868.393,"body":"I think that's a"},{"speaker":"Will Metcalfe","startTime":1865.94,"endTime":1868.393,"body":"really outdated view. I"},{"speaker":"Will Metcalfe","startTime":1868.454,"endTime":1871.95,"body":"absolutely see the health and"},{"speaker":"Will Metcalfe","startTime":1868.454,"endTime":1871.95,"body":"safety professionals in our"},{"speaker":"Will Metcalfe","startTime":1872.011,"endTime":1875.568,"body":"business as an enabler to"},{"speaker":"Will Metcalfe","startTime":1872.011,"endTime":1875.568,"body":"sustainable growth. To grow, you"},{"speaker":"Will Metcalfe","startTime":1875.629,"endTime":1879.431,"body":"have to take some risks. You're"},{"speaker":"Will Metcalfe","startTime":1875.629,"endTime":1879.431,"body":"not going to grow if you don't"},{"speaker":"Will Metcalfe","startTime":1879.493,"endTime":1883.234,"body":"take risks. And the key to it is"},{"speaker":"Will Metcalfe","startTime":1879.493,"endTime":1883.234,"body":"that healthy tension, as you"},{"speaker":"Will Metcalfe","startTime":1883.295,"endTime":1887.22,"body":"said, and the challenge that the"},{"speaker":"Will Metcalfe","startTime":1883.295,"endTime":1887.22,"body":"function brings to the business"},{"speaker":"Will Metcalfe","startTime":1887.281,"endTime":1890.777,"body":"leaders about how you deliver"},{"speaker":"Will Metcalfe","startTime":1887.281,"endTime":1890.777,"body":"that growth sustainably and"},{"speaker":"Will Metcalfe","startTime":1890.838,"endTime":1894.211,"body":"safely. Every OSH professional"},{"speaker":"Will Metcalfe","startTime":1890.838,"endTime":1894.211,"body":"listening to this should"},{"speaker":"Will Metcalfe","startTime":1894.272,"endTime":1897.277,"body":"understand that they play a"},{"speaker":"Will Metcalfe","startTime":1894.272,"endTime":1897.277,"body":"crucial part in their"},{"speaker":"Will Metcalfe","startTime":1897.339,"endTime":1900.896,"body":"organisation's ability to grow."},{"speaker":"Will Metcalfe","startTime":1897.339,"endTime":1900.896,"body":"They're not the handbrake;"},{"speaker":"Will Metcalfe","startTime":1900.957,"endTime":1904.637,"body":"they're absolutely an enabler"},{"speaker":"Will Metcalfe","startTime":1900.957,"endTime":1904.637,"body":"for growth. It's about working"},{"speaker":"Will Metcalfe","startTime":1904.698,"endTime":1908.378,"body":"out how you plug yourself into"},{"speaker":"Will Metcalfe","startTime":1904.698,"endTime":1908.378,"body":"that growth and understanding"},{"speaker":"Will Metcalfe","startTime":1908.439,"endTime":1912.241,"body":"your role in it. For me, that is"},{"speaker":"Will Metcalfe","startTime":1908.439,"endTime":1912.241,"body":"absolutely key and it's great"},{"speaker":"Will Metcalfe","startTime":1912.302,"endTime":1914.94,"body":"that our team deliver that in"},{"speaker":"Will Metcalfe","startTime":1912.302,"endTime":1914.94,"body":"our business."},{"speaker":"Stuart Hughes","startTime":1914.0,"endTime":1917.96,"body":"This is a really"},{"speaker":"Stuart Hughes","startTime":1914.0,"endTime":1917.96,"body":"nice segue, and we haven't"},{"speaker":"Stuart Hughes","startTime":1917.96,"endTime":1922.46,"body":"planned this, so thank you very"},{"speaker":"Stuart Hughes","startTime":1917.96,"endTime":1922.46,"body":"much! You've just spoken about"},{"speaker":"Stuart Hughes","startTime":1922.46,"endTime":1926.63,"body":"this idea of plugging yourself"},{"speaker":"Stuart Hughes","startTime":1922.46,"endTime":1926.63,"body":"into it and understanding and"},{"speaker":"Stuart Hughes","startTime":1927.17,"endTime":1929.45,"body":"gaining the alignment and the"},{"speaker":"Stuart Hughes","startTime":1927.17,"endTime":1929.45,"body":"healthy challenge and all of"},{"speaker":"Stuart Hughes","startTime":1929.45,"endTime":1934.91,"body":"that stuff, which I think is"},{"speaker":"Stuart Hughes","startTime":1929.45,"endTime":1934.91,"body":"super to hear. But there will be"},{"speaker":"Stuart Hughes","startTime":1934.91,"endTime":1938.81,"body":"people that either aren't tuned"},{"speaker":"Stuart Hughes","startTime":1934.91,"endTime":1938.81,"body":"into their senior leadership or"},{"speaker":"Stuart Hughes","startTime":1938.81,"endTime":1944.06,"body":"don't have access, or may even"},{"speaker":"Stuart Hughes","startTime":1938.81,"endTime":1944.06,"body":"be a bit intimidated about how"},{"speaker":"Stuart Hughes","startTime":1944.06,"endTime":1947.6,"body":"they go about starting to build"},{"speaker":"Stuart Hughes","startTime":1944.06,"endTime":1947.6,"body":"that relationship. I just"},{"speaker":"Stuart Hughes","startTime":1947.6,"endTime":1950.75,"body":"wondered whether you've got any"},{"speaker":"Stuart Hughes","startTime":1947.6,"endTime":1950.75,"body":"advice for our listeners on how"},{"speaker":"Stuart Hughes","startTime":1950.75,"endTime":1955.19,"body":"to build good relationships with"},{"speaker":"Stuart Hughes","startTime":1950.75,"endTime":1955.19,"body":"the senior leadership team? Or"},{"speaker":"Stuart Hughes","startTime":1955.19,"endTime":1960.14,"body":"how to drive that influence that"},{"speaker":"Stuart Hughes","startTime":1955.19,"endTime":1960.14,"body":"enables them to not be a"},{"speaker":"Stuart Hughes","startTime":1960.14,"endTime":1962.27,"body":"handbrake and be all the great"},{"speaker":"Stuart Hughes","startTime":1960.14,"endTime":1962.27,"body":"things you just mentioned?"},{"speaker":"Will Metcalfe","startTime":1962.0,"endTime":1967.34,"body":"It comes down to"},{"speaker":"Will Metcalfe","startTime":1962.0,"endTime":1967.34,"body":"being visible and not being"},{"speaker":"Will Metcalfe","startTime":1967.34,"endTime":1970.19,"body":"afraid to put themselves"},{"speaker":"Will Metcalfe","startTime":1967.34,"endTime":1970.19,"body":"forward. Have a discussion with"},{"speaker":"Will Metcalfe","startTime":1970.19,"endTime":1974.15,"body":"the leaders in the business. Ask"},{"speaker":"Will Metcalfe","startTime":1970.19,"endTime":1974.15,"body":"them to come out to the sites"},{"speaker":"Will Metcalfe","startTime":1974.15,"endTime":1979.61,"body":"that they work in, or wherever"},{"speaker":"Will Metcalfe","startTime":1974.15,"endTime":1979.61,"body":"it may be. Be curious about"},{"speaker":"Will Metcalfe","startTime":1979.64,"endTime":1984.17,"body":"having that interaction. Don't"},{"speaker":"Will Metcalfe","startTime":1979.64,"endTime":1984.17,"body":"be afraid to do that. I think"},{"speaker":"Will Metcalfe","startTime":1984.17,"endTime":1988.19,"body":"most leaders in any business"},{"speaker":"Will Metcalfe","startTime":1984.17,"endTime":1988.19,"body":"want to get to know their"},{"speaker":"Will Metcalfe","startTime":1988.19,"endTime":1992.72,"body":"business as much as they can."},{"speaker":"Will Metcalfe","startTime":1988.19,"endTime":1992.72,"body":"Yes, we've got busy, big jobs,"},{"speaker":"Will Metcalfe","startTime":1992.72,"endTime":1997.52,"body":"but I think some of the most fun"},{"speaker":"Will Metcalfe","startTime":1992.72,"endTime":1997.52,"body":"that I have within my role is"},{"speaker":"Will Metcalfe","startTime":1997.52,"endTime":1999.68,"body":"still to go out and see the"},{"speaker":"Will Metcalfe","startTime":1997.52,"endTime":1999.68,"body":"teams that are working on site."},{"speaker":"Will Metcalfe","startTime":2000.19,"endTime":2002.74,"body":"Get to meet them, hear about the"},{"speaker":"Will Metcalfe","startTime":2000.19,"endTime":2002.74,"body":"great things they're doing, hear"},{"speaker":"Will Metcalfe","startTime":2002.74,"endTime":2004.24,"body":"about some of the challenges"},{"speaker":"Will Metcalfe","startTime":2002.74,"endTime":2004.24,"body":"they've got, then go away and"},{"speaker":"Will Metcalfe","startTime":2004.24,"endTime":2008.68,"body":"actually do something about"},{"speaker":"Will Metcalfe","startTime":2004.24,"endTime":2008.68,"body":"those challenges as well. Often,"},{"speaker":"Will Metcalfe","startTime":2008.71,"endTime":2011.2,"body":"we only get that opportunity"},{"speaker":"Will Metcalfe","startTime":2008.71,"endTime":2011.2,"body":"when we get invited out to go"},{"speaker":"Will Metcalfe","startTime":2011.2,"endTime":2018.67,"body":"and see them. So, I would say,"},{"speaker":"Will Metcalfe","startTime":2011.2,"endTime":2018.67,"body":"use that as an ability that gets"},{"speaker":"Will Metcalfe","startTime":2018.67,"endTime":2021.79,"body":"you in front of those leaders."},{"speaker":"Will Metcalfe","startTime":2018.67,"endTime":2021.79,"body":"That will take you a long way."},{"speaker":"Stuart Hughes","startTime":2022.98,"endTime":2024.51,"body":"There's something"},{"speaker":"Stuart Hughes","startTime":2022.98,"endTime":2024.51,"body":"that you just mentioned there"},{"speaker":"Stuart Hughes","startTime":2024.51,"endTime":2027.84,"body":"that I think's really"},{"speaker":"Stuart Hughes","startTime":2024.51,"endTime":2027.84,"body":"interesting. Sometimes, people"},{"speaker":"Stuart Hughes","startTime":2027.84,"endTime":2032.04,"body":"feel, 'Oh, okay, I've got this"},{"speaker":"Stuart Hughes","startTime":2027.84,"endTime":2032.04,"body":"challenge, but surely I should"},{"speaker":"Stuart Hughes","startTime":2032.04,"endTime":2034.92,"body":"be able to overcome this"},{"speaker":"Stuart Hughes","startTime":2032.04,"endTime":2034.92,"body":"challenge'. And sometimes you're"},{"speaker":"Stuart Hughes","startTime":2034.92,"endTime":2039.18,"body":"a little bit apprehensive about"},{"speaker":"Stuart Hughes","startTime":2034.92,"endTime":2039.18,"body":"going and talking to the senior"},{"speaker":"Stuart Hughes","startTime":2039.18,"endTime":2043.5,"body":"leadership, so they don't really"},{"speaker":"Stuart Hughes","startTime":2039.18,"endTime":2043.5,"body":"know which direction to go in or"},{"speaker":"Stuart Hughes","startTime":2043.5,"endTime":2048.09,"body":"how to do it. You've just said"},{"speaker":"Stuart Hughes","startTime":2043.5,"endTime":2048.09,"body":"you love it, right? A fun bit"},{"speaker":"Stuart Hughes","startTime":2048.09,"endTime":2051.81,"body":"for you is to take a problem off"},{"speaker":"Stuart Hughes","startTime":2048.09,"endTime":2051.81,"body":"somebody else, think about it,"},{"speaker":"Stuart Hughes","startTime":2052.14,"endTime":2055.02,"body":"and work out how you and your"},{"speaker":"Stuart Hughes","startTime":2052.14,"endTime":2055.02,"body":"leadership group can address"},{"speaker":"Stuart Hughes","startTime":2055.02,"endTime":2062.19,"body":"that challenge. How does that"},{"speaker":"Stuart Hughes","startTime":2055.02,"endTime":2062.19,"body":"dialogue go for you? Other than"},{"speaker":"Stuart Hughes","startTime":2062.19,"endTime":2064.14,"body":"actually going to fix people's"},{"speaker":"Stuart Hughes","startTime":2062.19,"endTime":2064.14,"body":"problems and them seeing you"},{"speaker":"Stuart Hughes","startTime":2064.17,"endTime":2067.56,"body":"kind of live your words, how"},{"speaker":"Stuart Hughes","startTime":2064.17,"endTime":2067.56,"body":"have you fostered that kind of"},{"speaker":"Stuart Hughes","startTime":2067.56,"endTime":2070.17,"body":"culture that you're getting"},{"speaker":"Stuart Hughes","startTime":2067.56,"endTime":2070.17,"body":"that?"},{"speaker":"Will Metcalfe","startTime":2071.59,"endTime":2075.25,"body":"If you spoke to"},{"speaker":"Will Metcalfe","startTime":2071.59,"endTime":2075.25,"body":"any of my team, particularly my"},{"speaker":"Will Metcalfe","startTime":2075.25,"endTime":2078.04,"body":"new team around more central"},{"speaker":"Will Metcalfe","startTime":2075.25,"endTime":2078.04,"body":"functions, there's three key"},{"speaker":"Will Metcalfe","startTime":2078.04,"endTime":2081.4,"body":"things that I ask them to think"},{"speaker":"Will Metcalfe","startTime":2078.04,"endTime":2081.4,"body":"about, when they're going about"},{"speaker":"Will Metcalfe","startTime":2081.4,"endTime":2084.61,"body":"their day jobs. One is 'What are"},{"speaker":"Will Metcalfe","startTime":2081.4,"endTime":2084.61,"body":"you doing to support the growth"},{"speaker":"Will Metcalfe","startTime":2084.61,"endTime":2088.21,"body":"of the business?' Secondly, 'Is"},{"speaker":"Will Metcalfe","startTime":2084.61,"endTime":2088.21,"body":"it making the lives of our teams"},{"speaker":"Will Metcalfe","startTime":2089.08,"endTime":2092.26,"body":"easier and more efficient?' And"},{"speaker":"Will Metcalfe","startTime":2089.08,"endTime":2092.26,"body":"thirdly, 'Is it helping to"},{"speaker":"Will Metcalfe","startTime":2092.26,"endTime":2095.68,"body":"manage risk?' If the things that"},{"speaker":"Will Metcalfe","startTime":2092.26,"endTime":2095.68,"body":"they're doing ARE doing those"},{"speaker":"Will Metcalfe","startTime":2095.68,"endTime":2097.69,"body":"things, then they're doing the"},{"speaker":"Will Metcalfe","startTime":2095.68,"endTime":2097.69,"body":"right thing, and if they're not,"},{"speaker":"Will Metcalfe","startTime":2097.69,"endTime":2099.88,"body":"then they should be questioning"},{"speaker":"Will Metcalfe","startTime":2097.69,"endTime":2099.88,"body":"if what they're doing is the"},{"speaker":"Will Metcalfe","startTime":2099.88,"endTime":2106.99,"body":"right thing, There will be times"},{"speaker":"Will Metcalfe","startTime":2099.88,"endTime":2106.99,"body":"where you just need to help -"},{"speaker":"Will Metcalfe","startTime":2107.02,"endTime":2109.39,"body":"maybe a contract team, when you"},{"speaker":"Will Metcalfe","startTime":2107.02,"endTime":2109.39,"body":"meet them, understand that it's"},{"speaker":"Will Metcalfe","startTime":2109.42,"endTime":2112.69,"body":"within their gift to change"},{"speaker":"Will Metcalfe","startTime":2109.42,"endTime":2112.69,"body":"something, to help with the"},{"speaker":"Will Metcalfe","startTime":2112.69,"endTime":2115.48,"body":"challenge that they've got. And"},{"speaker":"Will Metcalfe","startTime":2112.69,"endTime":2115.48,"body":"other times it might be, 'We've"},{"speaker":"Will Metcalfe","startTime":2115.48,"endTime":2119.2,"body":"had this before. I'm not getting"},{"speaker":"Will Metcalfe","startTime":2115.48,"endTime":2119.2,"body":"the right tools to do the job.'"},{"speaker":"Will Metcalfe","startTime":2119.86,"endTime":2121.51,"body":"Then I take that back to the"},{"speaker":"Will Metcalfe","startTime":2119.86,"endTime":2121.51,"body":"procurement team and say, 'Look,"},{"speaker":"Will Metcalfe","startTime":2121.51,"endTime":2125.86,"body":"can you engage with our tool"},{"speaker":"Will Metcalfe","startTime":2121.51,"endTime":2125.86,"body":"suppliers? These screwdrivers"},{"speaker":"Will Metcalfe","startTime":2125.86,"endTime":2128.71,"body":"that we're getting are not up to"},{"speaker":"Will Metcalfe","startTime":2125.86,"endTime":2128.71,"body":"what the team want. Can we look"},{"speaker":"Will Metcalfe","startTime":2128.71,"endTime":2133.78,"body":"at something else?' Something as"},{"speaker":"Will Metcalfe","startTime":2128.71,"endTime":2133.78,"body":"simple as that can change how"},{"speaker":"Will Metcalfe","startTime":2133.78,"endTime":2137.98,"body":"easy or inhibiting a job is for"},{"speaker":"Will Metcalfe","startTime":2133.78,"endTime":2137.98,"body":"one of our engineers to do. I"},{"speaker":"Will Metcalfe","startTime":2137.98,"endTime":2142.0,"body":"think it's those sorts of things"},{"speaker":"Will Metcalfe","startTime":2137.98,"endTime":2142.0,"body":"which make a difference."},{"speaker":"Stuart Hughes","startTime":2142.27,"endTime":2145.27,"body":"Yeah, it doesn't"},{"speaker":"Stuart Hughes","startTime":2142.27,"endTime":2145.27,"body":"necessarily have to be a big,"},{"speaker":"Stuart Hughes","startTime":2145.27,"endTime":2148.75,"body":"giant problem. I think that's"},{"speaker":"Stuart Hughes","startTime":2145.27,"endTime":2148.75,"body":"interesting, isn't it? That"},{"speaker":"Stuart Hughes","startTime":2148.75,"endTime":2151.45,"body":"leadership bit of being the"},{"speaker":"Stuart Hughes","startTime":2148.75,"endTime":2151.45,"body":"conduit to know who to pull"},{"speaker":"Stuart Hughes","startTime":2151.45,"endTime":2154.12,"body":"together, to make the"},{"speaker":"Stuart Hughes","startTime":2151.45,"endTime":2154.12,"body":"connections, to generate the"},{"speaker":"Stuart Hughes","startTime":2154.12,"endTime":2155.59,"body":"change that's needed."},{"speaker":"Stuart Hughes","startTime":2156.14,"endTime":2158.09,"body":"Let's do some quick-fire"},{"speaker":"Stuart Hughes","startTime":2156.14,"endTime":2158.09,"body":"questions, if you're up for"},{"speaker":"Stuart Hughes","startTime":2158.09,"endTime":2161.12,"body":"that. What's the best piece of"},{"speaker":"Stuart Hughes","startTime":2158.09,"endTime":2161.12,"body":"advice you've ever been given?"},{"speaker":"Will Metcalfe","startTime":2163.16,"endTime":2166.25,"body":"This has come"},{"speaker":"Will Metcalfe","startTime":2163.16,"endTime":2166.25,"body":"from our global CEO, when I"},{"speaker":"Will Metcalfe","startTime":2166.25,"endTime":2170.33,"body":"first met him. He came out on a"},{"speaker":"Will Metcalfe","startTime":2166.25,"endTime":2170.33,"body":"site visit and I was very much"},{"speaker":"Will Metcalfe","startTime":2170.42,"endTime":2172.82,"body":"junior in my role. He said,"},{"speaker":"Will Metcalfe","startTime":2170.42,"endTime":2172.82,"body":"'Look, if you just do a great"},{"speaker":"Will Metcalfe","startTime":2172.82,"endTime":2176.63,"body":"job, you will get noticed.' And"},{"speaker":"Will Metcalfe","startTime":2172.82,"endTime":2176.63,"body":"that has stuck with me and"},{"speaker":"Will Metcalfe","startTime":2176.63,"endTime":2180.62,"body":"resonated continually. Knock it"},{"speaker":"Will Metcalfe","startTime":2176.63,"endTime":2180.62,"body":"out of the park in the job that"},{"speaker":"Will Metcalfe","startTime":2180.62,"endTime":2182.66,"body":"you're doing, and the next thing"},{"speaker":"Will Metcalfe","startTime":2180.62,"endTime":2182.66,"body":"will will come."},{"speaker":"Stuart Hughes","startTime":2183.8,"endTime":2187.79,"body":"I love that. 'Be"},{"speaker":"Stuart Hughes","startTime":2183.8,"endTime":2187.79,"body":"too good to be ignored', is my"},{"speaker":"Stuart Hughes","startTime":2187.82,"endTime":2191.09,"body":"translation of it! Awesome. On"},{"speaker":"Stuart Hughes","startTime":2187.82,"endTime":2191.09,"body":"the flip of that, then, what's"},{"speaker":"Stuart Hughes","startTime":2191.09,"endTime":2193.01,"body":"the worst bit of advice you've"},{"speaker":"Stuart Hughes","startTime":2191.09,"endTime":2193.01,"body":"ever been given?"},{"speaker":"Will Metcalfe","startTime":2196.67,"endTime":2198.2,"body":"Somebody once"},{"speaker":"Will Metcalfe","startTime":2196.67,"endTime":2198.2,"body":"told me, 'Look, if you're going"},{"speaker":"Will Metcalfe","startTime":2198.2,"endTime":2201.17,"body":"to get on in your career, you"},{"speaker":"Will Metcalfe","startTime":2198.2,"endTime":2201.17,"body":"need to be a serial networker.'"},{"speaker":"Will Metcalfe","startTime":2202.07,"endTime":2205.16,"body":"And don't get me wrong, having a"},{"speaker":"Will Metcalfe","startTime":2202.07,"endTime":2205.16,"body":"good network within the business"},{"speaker":"Will Metcalfe","startTime":2205.16,"endTime":2210.05,"body":"is important, but if you're just"},{"speaker":"Will Metcalfe","startTime":2205.16,"endTime":2210.05,"body":"networking and not doing a great"},{"speaker":"Will Metcalfe","startTime":2210.05,"endTime":2214.19,"body":"job, that's all going to fall"},{"speaker":"Will Metcalfe","startTime":2210.05,"endTime":2214.19,"body":"down at some point. So, it's not"},{"speaker":"Will Metcalfe","startTime":2214.19,"endTime":2215.06,"body":"all about networking."},{"speaker":"Stuart Hughes","startTime":2216.11,"endTime":2220.49,"body":"And do you have a"},{"speaker":"Stuart Hughes","startTime":2216.11,"endTime":2220.49,"body":"book or maybe a podcast that you"},{"speaker":"Stuart Hughes","startTime":2220.52,"endTime":2223.79,"body":"continuously return to or gift"},{"speaker":"Stuart Hughes","startTime":2220.52,"endTime":2223.79,"body":"most often?"},{"speaker":"Will Metcalfe","startTime":2224.86,"endTime":2227.89,"body":"Yes, a book I've"},{"speaker":"Will Metcalfe","startTime":2224.86,"endTime":2227.89,"body":"probably read the most in the"},{"speaker":"Will Metcalfe","startTime":2227.89,"endTime":2231.97,"body":"last couple of years is Work"},{"speaker":"Will Metcalfe","startTime":2227.89,"endTime":2231.97,"body":"Rules! by Laszlo Book, all about"},{"speaker":"Will Metcalfe","startTime":2232.21,"endTime":2235.69,"body":"the culture at Google. Really"},{"speaker":"Will Metcalfe","startTime":2232.21,"endTime":2235.69,"body":"interesting book. Would highly"},{"speaker":"Will Metcalfe","startTime":2235.69,"endTime":2238.96,"body":"recommend it to anybody. The"},{"speaker":"Will Metcalfe","startTime":2235.69,"endTime":2238.96,"body":"thing that resonates the most in"},{"speaker":"Will Metcalfe","startTime":2238.96,"endTime":2242.26,"body":"it, though, for me, is to always"},{"speaker":"Will Metcalfe","startTime":2238.96,"endTime":2242.26,"body":"hire people that are smarter"},{"speaker":"Will Metcalfe","startTime":2242.26,"endTime":2247.6,"body":"than you. If you continually do"},{"speaker":"Will Metcalfe","startTime":2242.26,"endTime":2247.6,"body":"that and you put a great team"},{"speaker":"Will Metcalfe","startTime":2247.6,"endTime":2250.54,"body":"around you, you will be"},{"speaker":"Will Metcalfe","startTime":2247.6,"endTime":2250.54,"body":"successful. Don't be afraid to"},{"speaker":"Will Metcalfe","startTime":2250.54,"endTime":2253.54,"body":"hire people that are smarter and"},{"speaker":"Will Metcalfe","startTime":2250.54,"endTime":2253.54,"body":"better than you are."},{"speaker":"Stuart Hughes","startTime":2254.53,"endTime":2256.63,"body":"It's really"},{"speaker":"Stuart Hughes","startTime":2254.53,"endTime":2256.63,"body":"interesting, isn't it, because"},{"speaker":"Stuart Hughes","startTime":2256.63,"endTime":2261.01,"body":"you've got to be very"},{"speaker":"Stuart Hughes","startTime":2256.63,"endTime":2261.01,"body":"comfortable with your abilities,"},{"speaker":"Stuart Hughes","startTime":2262.9,"endTime":2265.36,"body":"whatever might be your"},{"speaker":"Stuart Hughes","startTime":2262.9,"endTime":2265.36,"body":"limitations as well, but then to"},{"speaker":"Stuart Hughes","startTime":2265.36,"endTime":2268.69,"body":"acknowledge that. Perhaps not"},{"speaker":"Stuart Hughes","startTime":2265.36,"endTime":2268.69,"body":"everybody in the room needs to"},{"speaker":"Stuart Hughes","startTime":2268.81,"endTime":2272.83,"body":"look, sound and think like you"},{"speaker":"Stuart Hughes","startTime":2268.81,"endTime":2272.83,"body":"to do that. I've not read that"},{"speaker":"Stuart Hughes","startTime":2272.83,"endTime":2276.22,"body":"book, so I'll take that away as"},{"speaker":"Stuart Hughes","startTime":2272.83,"endTime":2276.22,"body":"one to go and dive into, so"},{"speaker":"Stuart Hughes","startTime":2276.22,"endTime":2279.34,"body":"thanks for that. What failures"},{"speaker":"Stuart Hughes","startTime":2276.22,"endTime":2279.34,"body":"provided you with your greatest"},{"speaker":"Stuart Hughes","startTime":2279.34,"endTime":2279.85,"body":"learning?"},{"speaker":"Will Metcalfe","startTime":2283.17,"endTime":2285.0,"body":"Probably a"},{"speaker":"Will Metcalfe","startTime":2283.17,"endTime":2285.0,"body":"combination of lots of failures"},{"speaker":"Will Metcalfe","startTime":2285.0,"endTime":2288.36,"body":"led to me having a bit of an"},{"speaker":"Will Metcalfe","startTime":2285.0,"endTime":2288.36,"body":"overload at a point in my career"},{"speaker":"Will Metcalfe","startTime":2288.36,"endTime":2292.53,"body":"and almost a bit of a breakdown;"},{"speaker":"Will Metcalfe","startTime":2288.36,"endTime":2292.53,"body":"everything got too much. I was"},{"speaker":"Will Metcalfe","startTime":2292.53,"endTime":2298.32,"body":"trying to do everything myself."},{"speaker":"Will Metcalfe","startTime":2292.53,"endTime":2298.32,"body":"As you become a leader and have"},{"speaker":"Will Metcalfe","startTime":2298.32,"endTime":2301.53,"body":"a bigger job, you just can't do"},{"speaker":"Will Metcalfe","startTime":2298.32,"endTime":2301.53,"body":"everything yourself. So it"},{"speaker":"Will Metcalfe","startTime":2301.53,"endTime":2304.29,"body":"leads, I suppose, back into the"},{"speaker":"Will Metcalfe","startTime":2301.53,"endTime":2304.29,"body":"book. Make sure you've got the"},{"speaker":"Will Metcalfe","startTime":2304.29,"endTime":2306.57,"body":"team around you, and you trust"},{"speaker":"Will Metcalfe","startTime":2304.29,"endTime":2306.57,"body":"that team to get on and do it."},{"speaker":"Will Metcalfe","startTime":2306.99,"endTime":2309.9,"body":"They're going to make some"},{"speaker":"Will Metcalfe","startTime":2306.99,"endTime":2309.9,"body":"mistakes, but so would you. It's"},{"speaker":"Will Metcalfe","startTime":2309.9,"endTime":2314.52,"body":"enabling that team to be a super"},{"speaker":"Will Metcalfe","startTime":2309.9,"endTime":2314.52,"body":"high performing team that"},{"speaker":"Will Metcalfe","startTime":2314.52,"endTime":2316.92,"body":"ultimately makes you successful,"},{"speaker":"Will Metcalfe","startTime":2314.52,"endTime":2316.92,"body":"not you doing it all yourself,"},{"speaker":"Will Metcalfe","startTime":2316.95,"endTime":2317.79,"body":"because you can't."},{"speaker":"Stuart Hughes","startTime":2318.09,"endTime":2322.47,"body":"I'm just going"},{"speaker":"Stuart Hughes","startTime":2318.09,"endTime":2322.47,"body":"explore that a little bit, if"},{"speaker":"Stuart Hughes","startTime":2322.47,"endTime":2325.26,"body":"you don't mind, because I'm"},{"speaker":"Stuart Hughes","startTime":2322.47,"endTime":2325.26,"body":"interested in this piece. So,"},{"speaker":"Stuart Hughes","startTime":2325.62,"endTime":2329.79,"body":"you have this great bit of"},{"speaker":"Stuart Hughes","startTime":2325.62,"endTime":2329.79,"body":"advice, which is 'do your job to"},{"speaker":"Stuart Hughes","startTime":2329.79,"endTime":2335.97,"body":"the best of your ability and"},{"speaker":"Stuart Hughes","startTime":2329.79,"endTime":2335.97,"body":"that will help you progress'. If"},{"speaker":"Stuart Hughes","startTime":2335.97,"endTime":2339.18,"body":"you've got the drive and that's"},{"speaker":"Stuart Hughes","startTime":2335.97,"endTime":2339.18,"body":"what you want to do, you follow"},{"speaker":"Stuart Hughes","startTime":2339.18,"endTime":2346.38,"body":"that, but you also then"},{"speaker":"Stuart Hughes","startTime":2339.18,"endTime":2346.38,"body":"continually take on a lot. As a"},{"speaker":"Stuart Hughes","startTime":2346.38,"endTime":2350.94,"body":"result of having that moment"},{"speaker":"Stuart Hughes","startTime":2346.38,"endTime":2350.94,"body":"where you're like 'Crumbs! This"},{"speaker":"Stuart Hughes","startTime":2350.94,"endTime":2354.27,"body":"is too much, and I can't do it"},{"speaker":"Stuart Hughes","startTime":2350.94,"endTime":2354.27,"body":"all myself, and this could all"},{"speaker":"Stuart Hughes","startTime":2354.27,"endTime":2356.82,"body":"come tumbling down if I don't"},{"speaker":"Stuart Hughes","startTime":2354.27,"endTime":2356.82,"body":"make some changes!', other than"},{"speaker":"Stuart Hughes","startTime":2357.33,"endTime":2360.54,"body":"hiring smart people, what are"},{"speaker":"Stuart Hughes","startTime":2357.33,"endTime":2360.54,"body":"some of the other things that"},{"speaker":"Stuart Hughes","startTime":2360.54,"endTime":2363.12,"body":"you've done to shift that?"},{"speaker":"Will Metcalfe","startTime":2365.76,"endTime":2368.37,"body":"If I'm really"},{"speaker":"Will Metcalfe","startTime":2365.76,"endTime":2368.37,"body":"honest, I was letting my pride"},{"speaker":"Will Metcalfe","startTime":2368.37,"endTime":2374.16,"body":"get in the way of me asking for"},{"speaker":"Will Metcalfe","startTime":2368.37,"endTime":2374.16,"body":"help. Ultimately, how I got"},{"speaker":"Will Metcalfe","startTime":2374.16,"endTime":2378.21,"body":"around that was that I asked my"},{"speaker":"Will Metcalfe","startTime":2374.16,"endTime":2378.21,"body":"boss for help, but that took me"},{"speaker":"Will Metcalfe","startTime":2378.21,"endTime":2380.76,"body":"a long time. It took some"},{"speaker":"Will Metcalfe","startTime":2378.21,"endTime":2380.76,"body":"courage to do and I thought I"},{"speaker":"Will Metcalfe","startTime":2380.76,"endTime":2386.07,"body":"was failing by asking for help,"},{"speaker":"Will Metcalfe","startTime":2380.76,"endTime":2386.07,"body":"but when I did, it came. I would"},{"speaker":"Will Metcalfe","startTime":2386.07,"endTime":2389.55,"body":"urge anybody to make sure if"},{"speaker":"Will Metcalfe","startTime":2386.07,"endTime":2389.55,"body":"they are struggling, you've got"},{"speaker":"Will Metcalfe","startTime":2389.55,"endTime":2391.23,"body":"to ask for help, because it will"},{"speaker":"Will Metcalfe","startTime":2389.55,"endTime":2391.23,"body":"come."},{"speaker":"Stuart Hughes","startTime":2392.13,"endTime":2394.2,"body":"That's a really"},{"speaker":"Stuart Hughes","startTime":2392.13,"endTime":2394.2,"body":"lovely last bit of advice to"},{"speaker":"Stuart Hughes","startTime":2394.2,"endTime":2396.93,"body":"leave people on. I really"},{"speaker":"Stuart Hughes","startTime":2394.2,"endTime":2396.93,"body":"appreciate the candour and the"},{"speaker":"Stuart Hughes","startTime":2396.93,"endTime":2401.31,"body":"openness. There's a lot of gold"},{"speaker":"Stuart Hughes","startTime":2396.93,"endTime":2401.31,"body":"in the conversation for people"},{"speaker":"Stuart Hughes","startTime":2401.31,"endTime":2406.5,"body":"to dive into. Really refreshing"},{"speaker":"Stuart Hughes","startTime":2401.31,"endTime":2406.5,"body":"to hear a leadership view of the"},{"speaker":"Stuart Hughes","startTime":2407.25,"endTime":2410.97,"body":"safety profession. I'm fortunate"},{"speaker":"Stuart Hughes","startTime":2407.25,"endTime":2410.97,"body":"enough to know a few people that"},{"speaker":"Stuart Hughes","startTime":2410.97,"endTime":2414.3,"body":"are in your team and know that"},{"speaker":"Stuart Hughes","startTime":2410.97,"endTime":2414.3,"body":"they're doing a cracking job in"},{"speaker":"Stuart Hughes","startTime":2414.3,"endTime":2418.11,"body":"representing the profession as a"},{"speaker":"Stuart Hughes","startTime":2414.3,"endTime":2418.11,"body":"whole, so not surprised to hear"},{"speaker":"Stuart Hughes","startTime":2418.11,"endTime":2422.61,"body":"it. But, for the listenership,"},{"speaker":"Stuart Hughes","startTime":2418.11,"endTime":2422.61,"body":"it's quite an empowering thing"},{"speaker":"Stuart Hughes","startTime":2422.61,"endTime":2424.95,"body":"for us to hear. So thank you"},{"speaker":"Stuart Hughes","startTime":2422.61,"endTime":2424.95,"body":"very much for your time today."},{"speaker":"Stuart Hughes","startTime":2424.95,"endTime":2427.92,"body":"Really appreciate the fact that"},{"speaker":"Stuart Hughes","startTime":2424.95,"endTime":2427.92,"body":"you've given us a bit of your"},{"speaker":"Stuart Hughes","startTime":2427.92,"endTime":2432.21,"body":"time and definitely some great"},{"speaker":"Stuart Hughes","startTime":2427.92,"endTime":2432.21,"body":"insights. And I look forward to"},{"speaker":"Stuart Hughes","startTime":2432.21,"endTime":2435.24,"body":"seeing what you do and how CBRE"},{"speaker":"Stuart Hughes","startTime":2432.21,"endTime":2435.24,"body":"progresses in the future."},{"speaker":"Will Metcalfe","startTime":2435.43,"endTime":2437.47,"body":"Thank you so much"},{"speaker":"Will Metcalfe","startTime":2435.43,"endTime":2437.47,"body":"for having me, and I really look"},{"speaker":"Will Metcalfe","startTime":2437.47,"endTime":2439.66,"body":"forward to listening to the rest"},{"speaker":"Will Metcalfe","startTime":2437.47,"endTime":2439.66,"body":"of the series. It's been great."},{"speaker":"Host","startTime":2440.02,"endTime":2443.26,"body":"Thanks for listening. Tune"},{"speaker":"Host","startTime":2440.02,"endTime":2443.26,"body":"in again soon for more"},{"speaker":"Host","startTime":2443.26,"endTime":2445.9,"body":"conversations on all things"},{"speaker":"Host","startTime":2443.26,"endTime":2445.9,"body":"health and safety."}]}