Mind Your Business
Mind Your Business Podcast is THE podcast for Entrepreneurs. Each episode brings a fresh conversation with a blend of business development, leadership development and self development.Mind Your Business Podcast has been created to support Entrepreneurs and Executive Leaders and their businesses to strengthen and grow!
Mind Your Business
Episode 34 - Vampire Customers
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Matt Williams and Alan Clarke
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Season 2
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Episode 34
This week, in our Halloween special, we talk about Vampire Customers!
Accepted business wisdom tells us that you make 80% of your profit from 20% of your customers.
Matt thinks it's also true that you get 80% of stress from 20% of your customers.
So what do you do if you have a Vampire on your customer list? How to you fix them? Do you have to manage them away from the business or can you set out the rules of the game and turn them into good customers?
We discuss all this, and more in 32 minutes of podcast gold!