The Orthopreneurs Podcast with Dr. Glenn Krieger

Orthodontists Are Too Smart for Their Own Good l 5MF

Dr. Glenn Krieger

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0:00 | 11:39

In this episode of Five Minute Friday, I’m challenging one of the most common tendencies I see among orthodontists: taking a proven system or technology and immediately trying to “make it our own.” We’re highly educated, driven, and clinically capable—but those strengths can become weaknesses when we assume we can redesign every workflow better than the people who built and refined it.

As staffing becomes more difficult, the practices that thrive will be the ones that implement technology before they are forced to. My goal is to help you build a more efficient, resilient practice—one that allows you to spend less time working inside the business and more time leading, growing, and enjoying it.

💬Quotes

“Don’t be too smart for your own good. Be intellectually humble and recognize that there are better solutions out there than you can come up with—and maybe you should embrace them.”
— Dr. Glenn Krieger

“Will you begin working on your practice instead of in your practice? Absolutely.”
— Dr. Glenn Krieger

🎯 Key Takeaways

Why orthodontists try to outsmart proven systems (00:00)
The importance of having a written practice plan (00:41)
When intelligence becomes a business weakness (00:52)
Why you should not immediately customize established technology (01:16)
The Michelin-star lesson: trust the expert process (01:43)
Clinical expertise does not automatically equal business expertise (02:10)
Homework: identify the systems and policies that are not working (03:42)
Why the staffing crisis makes automation more urgent (04:07)
The wrong way to implement remote monitoring (05:17)
Follow the recommended workflow before making changes (06:17)
How inefficient customization increases doctor and team workload (07:03)
Preparing your practice to operate with fewer team members (07:15)
Using digital concierge and AI-powered solutions (08:28)
When a virtual assistant is—and is not—the right solution (09:17)
Why outsourcing can increase freedom, productivity, and profitability (10:08)
The financial case for outsourcing repetitive clinical tasks (10:29)
Final challenge: practice intellectual humility (11:21)

🟦 Additional Resources

I’ve seen firsthand how the right technology can reduce stress, protect your team’s time, and help you build a more profitable orthodontic practice—but only when you stop trying to reinvent it.

Review the systems and policies in your practice that are creating frustration, delays, or unnecessary doctor involvement. Then ask whether a proven solution already exists—and whether you are willing to implement it the way it was designed before attempting to customize it.

Reach out to me anytime if you’d like to continue the conversation.

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